Bt SYNERGY User Manual

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This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Synergy Handset and Charger

Digital cordless telephone featuring DECT User guide

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Check that your Synergy Handset and Charger is complete.

When you unpack you should have:

• Synergy Handset

• Synergy Charger

• Power adaptor

• Comprehensive user guide

• Wall plugs and screws for wall mounting

• Ni-Cad batter y pack

If anything is missing, please contact your place of purchase immediately.

For your records

For warranty purposes, proof of purchase is r equired, so please keep your receipt.

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the charger)

Purchase price:

Please open this page for an ‘at a glance’ guide to your Synergy 1000.

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✱

Redial

Quickdial

Recall

Intercom

Options

At a glance

Charger

Calls light

Flashes to indicate an incoming call.

Volume

Tur ns the volume of the earpiece

up or down during a call. Tur ns

the handset ringer off and on.

See page 14

Undo

Deletes the last digit entered.

Changes the menu setting.

By pressing and holding the

X button for 2 seconds

you are taken back to

e.g. Handset 1. (Standby)

Options

Opens the main menu. Scrolls

through menu options. Inser ts a

pause when storing a number.

Recall

Used to access BT Select Services,

Switchboards and PBXs.

See page 33

Redial

Press to display and dial the last

number called.

See page 13

Charging light

Comes on when a handset is in the cradle.

Belt clip

On back of handset.

LCD

Clear display that shows the status of your call and the number you have dialled.

Select

Confirms the setting you want from the menu. During a call, acts as the secrecy button.

Talk

Press to make a call, answer a call and end a call.

See page 12

Headset socket

Lets you plug in your BT Freehand Headset (available separately) enabling you to keep your hands free. Warning: Cover includes small parts – possible choking hazar d for small children.

See page 32

Intercom

Enables you to make calls between handsets.

See page 19

Quickdial

Enables you to store and dial up to 10 numbers in the memor y for shared use and up to 10 for personal use.

See page 15/16

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Menu options

CALL DIVERT

First press

SET- UP

Second press

Set-up allows you to change the original settings of your telephone e.g. handset ringer volume, melodies. See optional settings page 24. It also allows you to register your handset see page 9.

See page 33.

✱

Redial

Quickdial

Recall

Intercom

Options

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In this guide

At a glance 1 Introduction 4 Setting up and registering

your handset 7 Using your Synergy Handset 12 Using the Quickdial memory 15 Making intercom calls 19 Optional settings 24 Additional features 28 Using Select Services 33 Operating with additional

base stations 37 Connecting to a switchboard 39 Wall mounting 40 Maintenance 41 Help 42 Technical information 45 Technical specification 47 Index 48

Hints and tips boxes

In this user guide, we’ve included helpful tips and useful hints. They are shown in a grey box.

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Warning

1. Use only approved the battery pack supplied. Spare

batteries – Item Code: 871285 – are available from BT Shops and the Synergy Helpline 0845 650 20 20.

2. Do not try to use any power supply except the one provided, other wise you may permanently damage your Synergy Handset. It may also invalidate the approval given to this apparatus. Spare Synergy charger power supply unit – Item Code: 871273 is available from BT Shops and the Synergy Helpline 0845 650 20 20.

3. Ther e is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug your Synergy 1000 from the mains power and telephone line socket during storms.

4. If you wear a hearing aid, please note that the Synergy system works by sending radio signals between the base station and handset. These signals can interfer e with hearing aids, causing a humming noise.

5. The Synergy telephone system can interfere with other electrical equipment, e.g. answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. It is recommended that you place your Synergy Charger Unit/Base Station at least one metre away from such appliances to avoid any risk of interference.

6. The Synergy Handset and Charger can become warm during charging.

The Synergy Handset has a range from the base station of up to 300 metres outdoors and up to 50 metres indoors. It is possible that the range may be affected by being near water (e.g. large ponds, lakes, the sea) and large metal objects (e.g. radiators, steel girders and metal partition walls.

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Setting up and registration

Follow these steps to get your Synergy Handset ready for use.

1. Install the rechargeable batteries in the handset

The Synergy Handset uses a nickel cadmium (NiCad) batter y pack supplied. Hold the handset with the keypad facing down, remove the clear plastic directory label cover and push and slide open the batter y compartment.

Insert the battery pack inside the battery compartment and slide the batter y compartment cover shut. Replace the directory label cover.

BATTERY

Push

Slide

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Battery low warning

Your handset display will show the status of your battery:

• When the charge is low, the battery icon is displayed.

• When the charge is almost out, you will also hear a warning beep every 10 seconds in the earpiece. This indicates that the handset is about to switch off.

4. Register your Synergy Handset with the

base station

At the base station:

• Press and hold down the blue

PAGE button until you

hear a beep (after about 10 seconds).

At the handset:

• Press the ➔ button until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows REG.

• Press the ✔ button. Display shows ADD.

• Press the ✔ button. Display shows PLS WAIT then, after a short delay, the Park No. of the base station.

• Press the ✔ button. Display shows PIN ———— .

Please note that while NiCad rechargeable batteries can be expected to give years of service they do not last forever. Their actual lifespan depends on how heavily they are used but over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

You now have up to 1 minute to register the handset, during which the IN-USE light flashes on the base station.

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5. Wall mounting your product

(For instruction, see ‘Wall mounting’, page 40.) Before wall mounting, make sure the mains power lead will reach the mains socket. Try to avoid locations near metallic obstructions or electrical appliances, such as TV sets, fridges, computers, fluorescent lights, radiators, metal pipes and metal window frames.

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To receive a call.

When the phone rings, both the call light on the handset and the

IN USE light on the base station flash. Display

shows .

• Press the

TALK button.

• Pick up the handset from the charger unit or the base station. Display shows and

IN USE light

remains on.

Secrecy

While on a call, this button allows you to talk to someone close by without your caller hearing the conversation.

During your call:

• Press the ✔ button. Display shows Secrecy icon flashing and SEC. You can now talk without the person on the other end of the line hearing you.

• To talk to your caller again, press the ✔ button.

To redial the last number

• Press the TALK button.

• Press the

REDIAL button. The number is dialled.

Display shows the number.

• Press the

REDIAL button. Display shows the last

number called. The number can be edited by pressing the

✗ button to delete individual digits.

• Press the

TALK button. The number is dialled.

Redial

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Using the quickdial memory

Shared and personal quickdials

You can store up to 20 numbers on your Synergy 1000.

Shared telephone numbers

10 numbers can be stored in your shared memory. These numbers can be quick dialled by any Synergy handset registered with the base station.

Personal telephone numbers

A further 10 numbers can be stored in your personal memor y. These numbers can only be used to quickdial from the handset they are stored in.

To select shared or personal quickdial numbers

Your Synergy Handset is pre-set to give you common quickdials. You can switch between SHARED and PERSONAL quickdial.

• Press the ➔ button until the display shows SET UP.

• Press the ✔ button until the display shows HANDSET.

• Press the ✔ button until the display shows KEYTONES.

• Press the ➔ button until the display shows MEMORY.

• Press the ✔ button. Display shows SHAREDor PERSONAL.

• Press the ➔ button to switch between SHAREDand PERSONAL.

• Press the ✔ button to confirm the setting. You hear a confirmation beep. Display shows MEMORY.

• Press and hold the

✗ button for 2 seconds. The display

shows HSET e.g. (2).

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To edit a quickdial memory number

First, confirm that the handset is searching in the correct memor y (ie. SHARED or PERSONAL), if it is not, change it by following the steps on page 15.

• Press and release the

QUICKDIAL button.

• Press the ➔ button. Display shows the first quickdial location 0 plus the number stor ed under that location.

• Press the ➔ button to move to the stored number that you want to edit.

• Press the

QUICKDIAL button for a few seconds.

• Press the ✗ button to delete the existing digits from the right. When the memor y is empty, key in the new number.

• Press the ✔ button to store the new number. The display shows STORED and the handset beeps.

To dial a quickdial number

This dials from the quickdial memor y, SHARED or PERSONAL, which is currently selected.

• Press the

TALK button.

• Press the

QUICKDIAL button.

• Press the location

0-9 wher e the quickdial number you

want is stored. The number is dialled.

Quickdial

0-9

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Intercom

Making intercom calls

You can make intercom calls between handsets register ed to the same base station.

To call another handset.

• Press the INTERCOM button. Display flashes INT and you hear a continuous tone in the earpiece.

• Enter the handset number you want (

1-6). Display

shows INT CALL and the number of the handset you are calling.

The other handset rings. If there is no answer after 30 seconds, the call is ended.

To answer an intercom call.

• The handset rings. Display shows INT CALL (display flashes INT) and the number of the handset calling you.

• Press the

INTERCOM button.

• Lift the handset off the charger or base station .

To end an intercom call

• Press the INTERCOM button.

• Replace the handset on the charger or base station.

Intercom

1-6

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Intercom

Making and receiving intercom calls while on an external call

To make an intercom call

During an external call, you may want to consult with another handset user:

• Press the

INTERCOM button. Your external call is put

on hold and they will hear a series of on-hold beeps. The display flashes and shows INT, then goes blank.

• Enter the number of the handset you want to call (

1-6).

The handset is dialled.

• Press the

INTERCOM button to end the intercom call.

To receive an intercom call

During an external call:

• You hear the call waiting tone in the earpiece. The handset calls light flashes. The display flashes (INT), then shows INT CALL and the number of the handset calling you.

• Press the

INTERCOM button to answer the call and to

put your external call on hold. They hear a series of on-hold beeps.

• Press the

TALK button to return to the exter nal caller.

• To end this call press the

TALK button again.

• You are now automatically returned back to the intercom call.

• To end this call press the

INTERCOM button.

Intercom

1-6

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Intercom

Please note: If you place the handset back on the

charger unit or base station, and the other handset does not answer, your handset will ring after 30 seconds. When you answer you will be reconnected to the original caller

To put intercom and external calls on hold.

When you have two calls on the same line, you can put them both on hold:

• Press the ➔button until the display shows HOLD CALLS.

• Press the ✔ button. Display flashes INT and shows CALLS HELD flashing.

• Press the

TALK button to speak to your external caller

or press the

INTERCOM button to speak to your

intercom caller.

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setting (SHORT, MED, or LONG).

• Press the ➔ button to change the setting.

• Press the ✔ button. A beep confirms that the change has been made.

To adjust the handset ringer volume

The handset ringer can be set to HI or LOW.

• Press the ➔ button until display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button until the display shows KEYTONES.

• Press the ➔ button until the display shows RING VOL.

• Press the ✔ button. Display shows the current setting HI (or LOW).

• Press the ➔ to change the setting. Display shows LOW (or HI).

• Press the ✔ button. A beep confirms that the change has been made.

To adjust the handset ringer melody

You can select from six different ringer melodies.

• Press the ➔ button until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows MELODIES.

• Press the ✔ button. Display shows the current setting A (or B,C,D,E,F). The displayed setting is played.

• Press the ➔ to change the setting. Display shows the next melody option. The melody is played.

• Press the ✔ button when you want to select a melody. A beep confirms that the change has been made.

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To reset your Synergy Handset to its original settings

• Press the ➔ button. Display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows RESET.

• Press the ✔ button. Display shows CONFIRM.

• Press the ✔ button again. Display shows CONFIRM again.

• Press the ✔ button. Display shows REG. The handset will be de-registered from the base station(s).

This will reset:

RINGER VOLUME is set to high RINGER MELODY is set to A EARPIECE VOLUME set to medium KEYTONES is set to ON BACKLIGHT is set to ON Quickdial memor y to shared.

It will delete:

Quickdial numbers stored in the personal memor y Last number redial memor y. Personal Emergency numbers.

Unchange d:

Quickdial numbers stored in the shared memory.

You will now need to re-register your handset. Follow the instructions on page 9.

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To switch the keypad GUARD off.

• Press the ✔ button then, within two seconds, press the

0 button.

Dialling emergency numbers when the keypad guard is on.

To dial any of the emergency numbers

• Enter the number you want in full

• Press the

TALK button.

If you press any other button while the GUARDis switched on, the display shows PRESS TICKfor two seconds. If you press the

✔ button, the display shows NOW PRESS 0.

You have two seconds to press the

0 button before the display

returns to GUARD ON.

Note. If the handset ringer has been switched off, the display

will show SILENTinstead of GUARD ON.

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To view your personal emergency numbers

• Press the ➔ button until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows KEYTONES.

• Press the ➔ button until the display shows EMERGENCY.

• Press the ✔ button. Display shows the first personal emergency number. To scroll through the numbers press the ➔ button until the number you wish to view is displayed. If there are more than 10 digits in the number the rest of the digits will scroll across the screen after one second.

To edit your personal emergency numbers

• Display the number you wish to edit by first viewing the number as described above.

• Enter the new number you want as follows:

• Press the ✔ button.

• Press the ✗ button which will delete the digits one at a time. Press the ✗ button for as many digits as you wish to remove or until the display shows only the memory number and dash. Now enter the new number or leave blank.

• Press the ✔ button. Displays shows STORED, beeps then switches to EMERGENCY.

• Press and hold the ✗ button to return to standby. The display shows HSET e.g. (2).

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Using Select Services

Your Synergy telephone system gives you easy access to BT Select Ser vices.

• Call Diversion (Subscription Free)

For further infor mation, see the Select Services User Guide, supplied when you subscribe to the ser vice of your choice.

Call Diversion

You can use your Synergy 1000 to request the network to divert incoming calls to another number.

You can choose to diver t:

– all calls; – calls that are not answered within 5 rings; or – calls when your line is already engaged.

• Press the ➔ button. Display shows CALL DIVERT.

• Press the ✔ button. Display shows SET.

• Press the ✔ button to request Call Diversion.

Some of these services may not be available. Contact your network provider.

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To check Call Diversion

You can check to see what Call Diversion settings have been made, i.e., ALL CALLS, NOT ANSWER or ENGAGED.

• Press the ➔ button until the display shows CALL DIVERT.

• Press the ✔ button. Display shows SET.

• Press the ➔ button until the display shows CHECK.

• Press the ✔ button to display the ALL CALLS.

• Press the ➔ button to move between the ALL CALLS, NOT ANSWER or ENGAGED option that you want to check.

• Press the ✔ button and wait to hear the network announcement which tells you whether the option has been set or not. The handset automatically sends a sequence of tones to the network exchange.

• Press the

TALK button to return to standby or replace

the handset on the base station.

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Operating with additional base stations

You can use up to six handsets on each Synergy base station, and up to four base stations with your handset to build up a comprehensive cordless telephone system.

The handset supplied with each base station is already registered as HSET 1.

Remember to start the sequence by pr essing the PAGE button on the base station you want to register a handset with. It sends a unique signal and your handset will automatically accept it as the next base station.

Automatic connection to different base stations

If each base station is connected to a differ ent telephone line, your handset can only make and receive calls from one base station at a time.

NOTE: If you move out of range of the base station, you will lose the signal along with any current call. Your handset will now search for the next available base station to which it is registered.

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Connecting to a switchboard

When connecting your Synergy 1000 to a switchboard/PBX, you may need to change the dialling mode setting from Time Break Recall (

TB) to Earth

Recall (

E).

To switch between Time Break Recall and Earth Recall

The original setting is Time Break Recall.

• Press the ➔ button until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows SECURITY PIN.

• Press the ➔ button until the display shows RECALL.

• Press the ✔ button. Display shows the cur r ent setting TB (or E).

• Press the ➔ button to display the alternative option. Display shows E (or TB).

• Press the ✔ button. You hear a confirmation beep. Display shows RECALL.

Press the ✗ button to reverse one step of the instructions.

Or press and hold to revert quickly to standby.

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Maintenance

General

Simply clean the Synergy Handset and Charger with a damp cloth (not wet) or an antistatic wipe. Never use a dr y cloth as this may cause a static shock.

Service

Within guarantee

If you experience a problem with your Synergy Handset or Charger you should contact the Synergy Helpline on

0845 650 20 20. Calls are charged at local call rates. If

the problem is not remedied, you will be advised to contact you original point of purchase.

Some retailers of fer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details.

Outside warranty

If your Synergy Handset or Charger needs repair after the warranty period has ended, call the Synergy Handset Helpline on

0845 650 20 20 and you will be advised of

our recommended repair agents.

If you should have to return your Synergy Handset and Charger

Pack the handset and charger securely, preferably in the original packaging. All parts must be r eturned, including the original batter y and mains power adaptor (we cannot take responsibility for goods damaged in transit).

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Spare batteries, Item Code 871285 are available from BT Shops and the Synergy Helpline

0845 650 20 20.

Do not immerse batteries in water or throw them into fire, or dispose of them with ordinary domestic refuse.

BT accepts no responsibility for damage caused to your Synergy Handset by using any other type of batter y.

No display appears

The batter y may be flat or dead. Recharge or replace the batter y.

No dial tone

Is the Synergy base station telephone line cord plugged into the phone socket?

Check that the base station is connected to the mains power and switched on.

You cannot link up with the base station

If the display shows REG, the handset must be registered with the base station. See page 9.

Is the display flashing the . The mains power cable may not be connected at the base or switched on.

Are you in range of the base station? Batter y could be low or flat. If using more than one base station, check that you are

connected to the correct base. See page 37.

No ring on the handset

The ringer volume may be switched off. To adjust the ringer volume on the handset. See page 24.

Check that the base station is plugged into the phone socket.

Check that the base station is plugged into the mains power and switched on.

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Technical information

Environment

Your Synergy Handset should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other surfaces which generate fibr es or place it in locations which prevent the free flow of air over its surfaces.

If the power fails

This equipment is not designed for making emergency calls when the power fails. Alternative ar rangements should be made for access to emergency ser vices.

How many phones can you have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items that may be connected to any one telephone line. The Synergy base station has a REN of 1. Additional Handsets have a REN value of 0. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated other wise. A total REN of 4 is allowed.

Warning

The apparatus is only designed to be operated in a normal office or domestic environment where the relative humidity does not exceed 75%. It should not be used in bathrooms or near water.

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Standard DECT/GAP Number of channels 120 duplex channels Radio frequency range 1880 MHz to 1900 MHz Duplex method T ime-division multiplexing. 10 ms

frame length

Channel spacing 1728 kHz Bit rate 1152 kbit/s Modulation GFSK Voice coding 32 kbit/s Transmitted power 10 mW, average output per channel Range up to 300 metres outdoors (uninterrupted line

of sight) up to 50 metres in buildings

Power supply Charger 230 V/50 Hz (AC adaptor) Power consumption charger 0.9 VA Operating time, mobile unit (with fully charged

battery)

Standby: up to 60 hours Phone in use: Up to

6 hours

Permitted ambient conditions 0°C to 40°C for operation (maximum) – 20% to 75% rel. humidity Permitted storage temperature –10°C to +60°C Signalling method DTMF Signal key function Earth Recall/Timed Break Recall Charger dimensions 100mm x 80mm x 60mm

(L x W x H)

Telephone unit dimensions 180mm x 60mm x 35mm

(L x W x H)

Weight Charger unit: 105g. Handset: 200g (with battery)

Technical specification

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Keypad guard – on/of f 28, 29 Maintenance 41 Making calls 12 Preview the number before

you call 12 Quickdial 15

shared quickdials 15 personal quickdials 15 storing quickdials 16 to dial a quickdial number 17 to edit a quickdial

memor y number 17 to view a quickdial

memor y number 16 to view then dial

a quickdial number 18 Receiving calls 13 Redial last number 13 Reset your handset to its

original setting 27 Returning your Synergy 1000 41 Secrecy 13 Ser vice 41 Silent 24 Technical information 45 Technical specification 47 Three Way Calling 36 Time break recall 39 Wall mounting 11, 40

template 50 Warning 5

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CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)

Offices in Europe, North America, Japan and Asia Pacific.

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

TouchTone™ is a registered trade mark of British Telecommunications plc in the UK.

© British Telecommunications plc 1998. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in China. Synergy handset & charger Issue 2 (6/98) 6. Designed by The Art & Design Par tnership Limited.