User Guide
BT STUDIO 500
BT STUDIO 500 TWIN
Section
Welcome…
to your BT Studio 500
Digital Cordless Telephone
Answering Machine
12 minutes digital recording time with a capacity for up
to 59 messages.
Access your messages from any other modern telephone.
Use Caller Display and the calls list to see who is
calling before you pick up the phone and keep track
of incoming calls.
Use the Quickdial directory to store and dial up to 10 of
most frequently used phone numbers.
As a Digitally Enhanced Cordless Telecommunications
(DECT) product, BT Studio 500 provides digital quality
call clarity.
Section
This User Guide provides you with all
the information you need to get the
most from your phone.
Additional instructions are included
for the BT Studio 500 Twin.
Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.
Need help?
If you have any problems setting up or using your
BT Studio 500 please contact the Helpline on
0870 605 8047.
Alternatively, you may find the answer in ‘Help’
at the back of this guide.
Got everything?
BT Studio 500 handset
BT Studio 500 base
2 x AAA NiMH
rechargeable batteries
Mains power adaptor
Telephone line cord
If you have purchased
the BT Studio 500
Twin you will also
have:
BT Studio 500
additional handset
BT Studio 500 charger
2 x AAA NiMH
rechargeable batteries
Mains power adaptor
4
In this guide
Getting started
Location . . . . . . . . . . . . . . . . . . . . . .6
Setting up the base . . . . . . . . . . . . . .6
Setting up the charger . . . . . . . . . . . .8
Getting to know your phone
Handset buttons . . . . . . . . . . . . . . . .10
Handset display icons . . . . . . . . . . . . .11
Base buttons . . . . . . . . . . . . . . . . . . .12
Base LEDs . . . . . . . . . . . . . . . . . . . . .13
Using the phone
Make an external call . . . . . . . . . . . . .14
Preparatory dialling . . . . . . . . . . . . . .14
End a call . . . . . . . . . . . . . . . . . . . . . .14
Receiving calls . . . . . . . . . . . . . . . . . .14
Earpiece volume . . . . . . . . . . . . . . . .15
Handset ringer volume . . . . . . . . . . . .15
Secrecy . . . . . . . . . . . . . . . . . . . . . . .15
Last number redial . . . . . . . . . . . . . . .16
Paging . . . . . . . . . . . . . . . . . . . . . . .16
Quickdial
Store a number in the Quickdial
memory . . . . . . . . . . . . . . . . . . . . . .17
Dial a Quickdial number . . . . . . . . . . .17
Delete a Quickdial number . . . . . . . . .17
Caller Display and the calls list
View, dial and delete entries in
the calls list . . . . . . . . . . . . . . . . . . . .18
Exit the calls list . . . . . . . . . . . . . . . . .18
BT Studio 500 Twin additional handset
Making internal calls . . . . . . . . . . . . . .19
Receiving internal calls . . . . . . . . . . . .19
Transferring calls . . . . . . . . . . . . . . . .20
Using the answering machine
Switching the answering machine
on/off . . . . . . . . . . . . . . . . . . . . . . . .21
Set date and time . . . . . . . . . . . . . . .21
Play all messages . . . . . . . . . . . . . . . .22
Play new messages only . . . . . . . . . . .22
Select and play outgoing message . . .24
Record your own outgoing message(s) 25
Delete your outgoing message(s) . . . .25
Adjust answer delay . . . . . . . . . . . . . .26
Record a memo . . . . . . . . . . . . . . . . .26
Memory full during a call . . . . . . . . . .27
Call screening . . . . . . . . . . . . . . . . . .28
Remote access
Switch on your answering machine from
another phone . . . . . . . . . . . . . . . . . .29
Change the security PIN . . . . . . . . . . .29
Operating your answering machine
from another phone . . . . . . . . . . . . . .30
Outgoing message menu . . . . . . . . . .32
Switchboard use
Switchboard compatibility . . . . . . . . . .33
Switchboard external line access code . .33
Recall . . . . . . . . . . . . . . . . . . . . . . . .34
Help . . . . . . . . . . . . . . . . . . . . . . . . .35
General information
Safety . . . . . . . . . . . . . . . . . . . . . . . .38
Cleaning . . . . . . . . . . . . . . . . . . . . . .39
How many telephones can you have? . .40
Guarantee . . . . . . . . . . . . . . . . . . . . .41
Returning your phone . . . . . . . . . . . . .42
R&TTE . . . . . . . . . . . . . . . . . . . . . . .43
Declaration of Conformance . . . . . . . .43
5In this guide
Getting started6
If you have purchased the BT Studio 500 Twin please
follow instructions
A
andB.
WARNING
Do not place your BT Studio 500 in
the bathroom or other humid areas.
Handset range
The handset reception range from
the base is up to 300m outdoors
and up to 50m indoors, in ideal
conditions.
Signal strength
The icon on your handset
indicates when you are in range.
When it flashes, you are out of
range.
IMPORTANT
The base station must be plugged
into the mains power socket at all
times.
Do not connect the telephone line
until the handset is fully charged.
Which socket?
Power socket
Telephone line socket
A
Location
You need to place your BT Studio 500 close enough to
a mains power and telephone socket so that the cables
will reach.
The strength of the handset signal depends on where you
site the base. Putting it as high as possible can help to
provide the best signal. Make sure it is at least 1 metre
away from other electrical appliances to avoid interference.
Setting up the base
1. Plug the power adaptor and telephone cables into the
back of the base.
Power adaptor cableTelephone line cable
7Getting started
2. Plug the power adaptor into the mains wall socket and
switch the power on. The green Power light on the base
comes on.
3. Install the 2 x AAA rechargeable batteries supplied.
Then slide the battery compartment cover into place.
4. Charge the handset for at least 16 hours by placing the
handset on the base. The red Charging light at the base
comes on.
Once the batteries are partly charged the icon will
flash briefly in the handset display and the icon will
appear.
Once the handset links with the base, the icon stops
flashing.
Talk/Standby time
Under ideal conditions, the
handset batteries should give
about 14 hours talk time or 350
hours standby on a single charge.
(The base must still remain
plugged in to the mains and
switched on at all times.)
Note that new batteries do not
reach full capacity until they have
been in normal use for several days.
Battery symbols
– Battery charged
– Battery low
Battery low warning
If the battery charge becomes low
during a call you will hear a
warning beep once every minute.
If the battery runs out you will be
cut off.
You will need to recharge the
handset before using it.
During charging, the icon
will be displayed.
See ‘Battery performance’ on the
following page.
8 Getting started
Battery performance
To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time
Running the batteries right down
at least once a week will help them
last as long as possible.
The charge capacity of
rechargeable batteries will reduce
with time as they wear out, giving
the handset less talk/standby time.
Eventually they will need to be
replaced. New batteries are
available from the BT Studio 500
Helpline on 0870 605 8047.
After charging your handset for the
first time, subsequent charging time
is about 6–8 hours a day. Batteries
and handset may become warm
during charging.This is normal.
5. After the handset is fully charged, the icon will
disappear from the display.
You can now plug the telephone line cord into the
telephone wall socket.
Your BT Studio 500 is ready for use.
B
BT Studio 500 Twin owners only
Location
You need to place your BT Studio 500 charger close
enough to a mains power socket so that the cable will
reach.
Setting up the charger
1. Plug the power adaptor cable into the underside of
the charger.
2. Plug the power adaptor into the mains wall socket and
switch the power on.
3. Install the 2 x AAA rechargeable batteries supplied into
the second handset.
9Getting started
4. Place the handset in the charger and charge the handset
for at least 16 hours. The red Charging light on the
charger comes on.
Once the batteries are partly charged, the icon will
flash in the handset display and the icon will appear.
Once the handset registers with the base, the icon
stops flashing.
Your BT Studio 500 Twin is ready for use.
BT Studio 500 additional handset
Your BT Studio 500 handsets
are the same, so instructions
throughout this guide apply
to both.
Handset numbers
Once registered with the base,
each handset will display its
handset number, and
respectively.
10 Getting to know your phone
Handset buttons
In-use light
Comes on when you make/receive
a call.
Redial/P
Redials the last number, page 16.
Use to store and dial up to 10 phone
Opens the Calls list and lets you scroll
through the entries, page 18.
Delete characters, page 17.
Delete entries in the calls list, page 18.
During a call, press to stop your
caller hearing you, page 15.
Quickdial
numbers, page 17.
Calls list/Scroll
Del/Secrecy
Enters a Pause when storing numbers,
page 17.
Vol
Adjusts the earpiece volume during
a call, page 15.
Adjusts the handset ringer volume,
page 15.
Talk
Press to make, receive and end calls,
page 14.
R (Recall)/Calls list exit
Exits the Calls list, page 18.
Used when connected to a
switchboard/PBX and some
BT Calling Features, page 34.
Int
Use to make an internal call, page 19.
Or to transfer a call to an additional
BT Studio 500 handset, page 20.
Sample standby screen – These are where the handset icons will appear.
11Getting to know your phone
Battery status
Handset number
Handset
charging
External
call
Talk
Internal
call
Quickdial
Secrecy
Signal strength
New calls indicator
Handset display icons – These are the symbols you will see on your handset’s screen.
Battery charged
Battery low
Indicates when the battery is low.
Handset charging, page 7.
Talk
Indicates a call is in progress, page 14.
External call
Flashes when you receive an external call.
Stays on during the conversation, page 14.
Internal call
Flashes when you have a call from
another BT Studio 500 handset, page 19.
* For these features to work you must subscribe to your Network Provider’s Caller Display service.
Quickdial
Displayed when you are dialling or storing
numbers in the Quickdial directory, page 17.
Secrecy on, page 15.
New calls*
Flashes when you have new calls in the Calls list.
On when viewing the Calls list, page 18
Signal strength
In range. Flashes when the handset is out of
range of the base.
12 Getting to know your phone
Base buttons
Ans On/Off
Switches the
answering machine
on/off, page 21.
Vol +–
Adjusts the
loudspeaker volume,
page 23.
Page
Press to page the
handset(s), page 16.
Skip
Plays next message,
page 23.
Stop
Stops playback and
recording, page 23.
Skip
Replays current
message and skips
back to previous
messages, page 22.
Deletes messages,
Del
page 23.
Play
Press to play back messages,
page 22.
Base LEDs
13Getting to know your phone
Charging light (on base
and charger)
On = Handset charging
Messages light
On = Answering machine is switched on/
Playback in progress
Off = Answering machine is off
Short flashes
then a break = No. of messages
Medium flashes
every half a second = Memory full
Long flashes
every second = Recording
Power/In use
On = Power connected
Flashes = During a call
Flashes = When the phone
On standby
rings
14
Using the phone
Make an external call
Dialling numbers quickly
Numbers can also be dialled using
the Quickdial directory (page 17),
and from the calls list (page 18).
Please note
The first digit of a telephone
number you enter or receive via
Caller Display, will not be shown
on the screen. For example, the
first 0 or 020 8123 4567 will not
be displayed.
1. Press , listen for the dial tone then dial the number.
The display shows the icon.
Preparatory dialling
1. Enter the number first. If you make a mistake, press
to delete. Press to dial.
End a call
1. Press or place the handset back on the base.
Receiving calls
The base and handset will ring, the icon flashes on
the display.
1. Press to answer the call or, if the handset is on the
base, simply lift it and speak.
If you have subscribed to your network’s Caller Display
service, the caller’s number will also be displayed.
See page 18 for more information.
Earpiece volume
1. During a call, press button to scroll through the
settings – Low, Medium, High – until you reach the
volume level you prefer.
You can only adjust the earpiece volume during a call.
Handset ringer volume
1. Press button to scroll through the settings – Low,
Medium, High – until you reach the volume level you
prefer. This level is set until you adjust it again.
Secrecy
During a call, you can talk to someone nearby without
your caller hearing you.
1. During your call, press . Display shows the
icon. Your caller cannot hear you.
2. Press again to resume your call.
15Using the phone
16 Using the phone
Last number redial
Your handset automatically saves the last number you
dialled, up to a maximum of 25 digits.
1. Press then . The last number is displayed and
dialled. You can add further digits if required.
Paging
You can alert handset users that they are wanted or
locate a missing handset. Paging calls cannot be
answered by a handset.
1. Press on the base. The handset(s) will ring for
30 seconds.
2. Press any button on the handset to stop it ringing.
Quickdial
17
Store a number in the Quickdial memory
You can store up to 10 numbers for easy dialling.
Each number can be up to 20 digits long.
1. Press . Display shows the icon.
2. Select the location number (0 –9) under which you want
to store the number.
3. Enter the telephone number then press . You hear a
confirmation beep.
Dial a Quickdial number
1. Press then .
2. Press the location number (0 –9) under which the entry
is stored. The number is displayed and dialled.
Delete a Quickdial number
1. Press then the location number (0 –9) under which
the phone number you want is stored.
2. Press to delete.
You hear a warning beep if you try
to enter more than 20 digits.
Deleting the last digit
If you make a mistake, press .
Cancel storing a number
Press at any time.
Inserting a Pause
When storing a Quickdial number
you can insert a Pause in the
dialling sequence. This can be
useful if your phone is connected
to an internal switchboard. See
page 33 for more information.
If you hear a beep when trying to
dial a Quickdial number, it means
no number has been stored.
Alternatively, you can overwrite a
number by storing a new one in
its place.
18
Caller Display and the calls list
IMPORTANT
To use Caller Display you must first
subscribe to the service from your
network provider. A quarterly fee
is payable.
For more information on BT’s
Calling Features, call BT on
Freefone 0800 800 150.
Caller information not available
Occasionally the telephone number
of the caller is not available and
cannot therefore be displayed.
In this case, your BT Studio 500 will
show CALL instead of the caller’s
telephone number. The word CALL
will not be stored in the calls list.
If the telephone number is longer
than 10 digits, then the last 10
digits will be displayed.
If you subscribe to a Caller Display service you can see
your caller’s number on your handset’s display (unless it
has been withheld) before you answer the call.
Whether you answer a call or not, the caller’s phone
number is stored in the calls list.
New entries in the calls list are indicated by the icon.
When all the entries in the calls list have been viewed,
the icon will disappear.
Up to 10 phone numbers can be stored in the calls list.
When the calls list is full, a new call replaces the oldest.
View, dial and delete entries in the calls list
1. Press to open the calls list. The most recent caller’s
number is displayed.
2. Press and to scroll through the list.
Press to dial the number displayed.
Press to delete the number displayed.
Exit the calls list
1. Press to exit the list.
BT Studio 500 Twin additional handset
19
The BT Studio 500 additional handset (available as part
of the BT Studio 500 Twin package) is designed to
provide an additional handset for your BT Studio 500.
With the BT Studio 500 Twin, you can make internal calls
and transfer external calls between the two BT Studio 500
handsets.
The additional handset is pre-registered to your BT Studio
500 base. It is supplied with its own charger and must be
charged for 16 hours before you can use it, see ‘Getting
Started’ page 6 if you have not already done this.
Making internal calls
You can make internal calls between two BT Studio 500
handsets.
1. Press . The other handset will ring.
Receiving internal calls
1. When the handset rings, the display shows the icon.
Press to answer.
2. Press again to end the call.
COMPATIBILITY
The BT Studio 500 additional
handset is the only handset that
can be used with your BT Studio
500 base.
BT Studio 500 phones are not
GAP compatible. This means they
cannot be registered to other
DECT telephones.
20 BT Studio 500 Twin additional handset
Transferring calls
You can transfer an external call to the other BT Studio
500 handset.
During an external call:
Please note
If, after 30 seconds, the other
handset has not answered, you are
automatically re-connected to your
caller.
1. Press . Your caller is put on hold and the other
handset will ring.
2. When the handset answers, press . You can now tell
the other user you are transferring the call.
3. Press again to transfer the call.
If the other handset does not answer, press to talk
to your caller again.
Using the answering machine
21
Your BT Studio 500 answering machine uses voice
prompts to guide you simply through its operation.
You can operate your answering machine from:
The base.
®
Remotely, from any other Touchtone
telephone, see
page 30.
Before first using your answering machine you should
set the correct date and time.
Switching the answering machine on/off
1. Press . The machine announces “Answer on” or
“Answer off”. The messages light comes on when the
answering machine is switched on.
Set date and time
You will need to set the date and time so that you know
when each message was received.
Once a message has been played back, the machine will
announce, for example, “Tuesday, four fifty, pm.”
1. Press and hold until you hear the current setting.
Ready to record
The answering machine is pre-set to
ON, so it’s ready to record messages
as soon as the base is plugged in.
(Remember to charge the handset
for at least 16 hours first).
Default date and time
The default date and time is
Saturday, 12.01pm. If the power
to the base is lost, the date and
time will revert to this default
setting. Your messages will be
unaffected.
To check current date and time
setting
Press the button.
22 Using the answering machine
2. Press or to scroll through the days and press
to select. The day is announced followed by the current
hour setting.
3. Press or to scroll through the hours and press
to select. The day and hour are announced followed by
the current minutes setting.
4. Press or to scroll through the minutes and press
to select. The newly set day and time is announced.
Listening to your messages
How many messages have I got?
The messages light on the base
will flash when you have messages
stored.
Play all messages
1. Press . The number of messages is announced, and
the oldest message is played first.
Play new messages only
1. Press and hold until you hear “You have ‘n’ new
messages.” Your new messages will be played.
During playback:
Pause/resume playback.
Once repeats the current message, twice plays the
previous message.
23Using the answering machine
Once plays the next message, twice plays the
message after that.
Deletes the current message and you hear
“Message deleted”.
Stops playback, machine goes back to Answer On.
At the end of playback:
The machine announces “End of messages. To delete all
messages, press delete”. The machine gives you 8
seconds during which you can press:
to delete all messages;
or
to cancel message deletion. This will also restore
any messages you have selected individually for
deleting.
Any messages not deleted are saved.
You will hear a beep to signal when 8 seconds has
elapsed.
Cancel operation
Press to end any operation at
any time.
Loudspeaker volume
You can adjust the base loudspeaker
volume at any time. In standby,
you hear a beep which gets louder
or softer.
Use the buttons.
24 Using the answering machine
Personalise your OGM
To record your own outgoing
message, see ‘Record your own
outgoing message’, see page 25.
The answering machine is pre-set
to Answer and Record mode.
Outgoing messages
The outgoing message (OGM) is the greeting a caller
hears when the answering machine picks up their call.
Your BT Studio 500 gives you a choice of two pre-recorded
outgoing messages, one for Answer and Record and one
for Answer Only.
Answer and Record
Callers hear the announcement and are able to leave a
message for you.
The pre-recorded message is “Hello, your call cannot be
taken at the moment, so please leave your message after
the tone.”
Answer only
Callers hear an announcement but cannot leave a message.
The pre-recorded message is “Hello, your call cannot be
taken at the moment, and you cannot leave a message, so
please call later.”
Select and play outgoing message
1. Press and hold until you hear “Please select outgoing
message.”
2. For Answer and Record, press or for Answer Only
press . The selected message is played.
Record your own outgoing message(s)
1. At the base, press and hold until you hear “Please
select outgoing message.”
2. Press and keep holding to select Answer and Record
or press and keep holding for Answer Only, until you
hear “Please speak after the tone. To end recording release
the button.”
3. After the beep, record your message. Release the button
to end recording. Your new outgoing message is played
back.
Delete your outgoing message(s)
1. At the base, press and hold until you hear “Please
select outgoing message.”
2. Press to select Answer and Record or press for
Answer Only. The selected message is played.
3. Press . The machine will revert to and play the prerecorded version of the outgoing message you deleted.
Your own outgoing message can
be up to 3 minutes long.
You can only delete your own
recorded outgoing message.
25Using the answering machine
26 Using the answering machine
What is Time Saver?
Time Saver can save you the cost
of call when you want to ring in to
find out if you have new messages.
(See ‘Remote access’, page 29).
If you have new messages, your
answering machine answers after
2 rings. If you do not have new
messages, it answers after 6 rings.
This gives you a chance to hang up
before the line is connected.
Answer delay
Answer delay is the number of times your BT Studio 500
rings before the answering machine picks up the call and
starts playing the outgoing message.
You can choose between 2 – 9 rings, or Time Saver.
The default setting is Time Saver.
Adjust answer delay
1. Press . The machine announces “Answer Delay, Time
Saver.”
2. Press and hold . The machine announces the settings
in turn. Release the button when you hear the answer
delay you want. The new setting is announced.
Record a memo
You can record a message at the base which can be
listened to and deleted just like any received message.
1. Press and hold until you hear “Please speak after the
tone.”
2. Release to end recording.
Memory full
When the recording memory has been used up or a
maximum of 59 messages have been received, no more
messages can be taken. The machine will switch to
Answer Only mode and play the message “Hello your call
cannot be taken at the moment and you cannot leave a
message, so please call later.”
You must delete existing messages before new ones can
be taken.
Memory full during a call
When there is approximately 30 seconds of recording
memory left, the caller will hear “Please complete your call
within 30 seconds.”
If the memory runs out or the maximum message length
of 3 minutes is reached while a caller is leaving a
message, they will hear “Thank you for calling” before
the call is ended.
When the answering machine
memory is full the message light
on the base will flash steadily every
half a second.
27Using the answering machine
28 Using the answering machine
Loudspeaker volume
Use the buttons.
Call screening
When the answering machine is switched on, you can
use the loudspeaker to listen to callers leaving their
messages.
1. Press to interrupt and speak to the caller.
Any message they have already recorded will be kept.
Power failure
If the mains power is lost, your answering machine will
keep many personalised settings when it is switched on.
The settings after a power failure will be:
Outgoing message
Answer Delay
. . . . . . . . . . . . . . . . . . . . . As last set by you
On/Off
Message indicator
Messages
Volume
PIN
Day/time
. . . . . . . . . . . . . . . . . . Saved
. . . . . . . . . . . . . . . . . . . . Level 5
. . . . . . . . . . . . . . . . . . . . . . . . 000
. . . . . . . . . . . . . . . . . . . 12:01 PM Saturday
. . . . . . . . . As last set by you
. . . . . . . . . . . . . . As last set by you
. . . . . . . . . Flashing, if any messages
have been recorded
Remote access
29
You can operate your answering machine from any
modern Touchtone
and entering a 3-digit security PIN.
Using a PIN code prevents other people from accessing
your machine without permission.
Switch on your answering machine from
another phone
If you forget to switch on your answering machine, you
can do it from another phone.
1. Dial your phone number and let it ring. After 20 rings,
your answering machine will switch on.
Change the security PIN
Your 3-digit PIN lets you access your answering machine
from another phone. It should be changed from the
original setting of 000.
1. Press . The current PIN is announced.
2. Press and hold . The machine announces “Security
code setting” and then “First digit.”
3. Press or to change the first digit, then press
to confirm. You then hear “Second digit.”
®
phone by calling your BT Studio 500
IMPORTANT
You should change the security PIN
from the original setting of 0 0 0 .
30 Remote access
If you make a mistake when
entering your PIN you will hear
“Incorrect security code, please enter
your security code.” and enter the
correct PIN.
If you make a mistake again, you
will hear “Thank you for calling.”
and the machine will hang up.
If you leave the machine on pause
for over I minute it will announce
“Thank you for calling.” and hang up.
Repeat this step to set and confirm the second and
third digits.
4. Press to confirm. Your machine announces “Your
security code is…”.
Operating your answering machine from
another phone
1. Dial your number. When you hear the outgoing
message, press .
2. The machine announces “Please enter your security code”,
use the phone’s keypad to enter your 3-digit PIN. The
machine announces “You have ‘n’ new messages” and
they are played.
3. Using the phone’s keypad you can replay, pause, skip or
delete messages and adjust settings.
To hear the menu of options.
To play/pause your messages.
To play new messages only.
Once to repeat the current message;
Twice to skip back to previous messages.
To delete the current message.
Once to skip to the next message;
Twice to skip to the message after.
To switch the answering machine off.
To play the outgoing message menu, see
‘Outgoing message menu’ on the following page.
To set a new security PIN. Follow the voice
prompts.
To set the day and time. Follow the voice prompts
when you are asked to “Enter the Day and Time
after the tone”.
Enter the day: 1= Sunday to 7 = Saturday.
Enter hours then minutes using the 24-hour clock,
e.g. 1340 for 1:40pm.Then press .
To delete all messages, press when prompted
at the end of playback.
4. Hang up the phone to end remote access.
31Remote access
32 Remote access
Outgoing message menu
You can record an outgoing message (OGM) and set the
message type from another telephone.
1. During message playback, press . The machine
announces “Outgoing message menu:” which is:
To play OGM.
To record Answer and Record OGM.
To record Answer Only OGM.
To select Answer and Record OGM.
To select Answer Only OGM.
To hear OGM menu again.
To hear main menu again.
2. When you have selected the option you want, follow the
simple voice prompts.
Switchboard use 33
Switchboard compatibility
This product is intended for use within the UK for
connection to public telephone network and compatible
switchboards, which support tone dialling and timed
break recall. If in doubt please consult your network
service provider.
Switchboard external line access code
You may need to enter an access code (e.g. 9) in order to
get an outside line. So that the switchboard has time to
pick up an outside line, you may also need to add a
Pause after the access code.
A Pause lasts 3 seconds. You can Pause dialling at any
time by pressing the button.
To insert an access code followed by a pause
1. Begin storing a number (see ‘Quickdial’ on page 17).
2. Enter the access code and where a pause is needed,
press . You can then continue storing the remaining
part of the phone number.
Pause
You may also need to insert a
pause when storing international
dialling codes, charge card
numbers and with other telebanking facilities.
34 Switchboard use
Recall
The button is used when connected to certain
switchboards, e.g. to transfer calls, and for some BT
Calling Features or those services available via your
network provider.
Help 35
Many common problems are caused by the telephone and power cables being incorrectly
connected, not connected at all, or the power being turned off.
Please check that your BT Studio 500 has been correctly set up, see page 6, before
ringing the BT Studio 500 Helpline.
35Section
Phone
Problems Possible cause
No display appears. The batteries may be flat or dead.
Recharge or replace the batteries, see page 7.
No dial tone. Is the telephone line cord plugged into the telephone
wall socket?
Check that the base station is connected to the mains
power and switched on.
You cannot link up with Is the display flashing the icon? The mains power
the base station. cable may not be connected at the base or switched on.
Are you in range of the base? Move closer to the base.
The batteries could be low or flat. Recharge or replace
the batteries.
36
Help
No ring on the handset. Check that the base station is plugged into the phone
socket and that the mains power is switched on.
The ringer volume may be set too low for you.
See page xx to adjust the volume.
Buzzing noise on my Sometimes your BT Studio 500 can interfere with other
radio, TV, computer or electrical equipment if it is placed too close.
hearing aid.
The handset charger is The power adaptor is properly plugged into the charger.
not working.
Caller’s number is not The number has been withheld by the caller, is
displayed even though unavailable or is an international call, see page 18.
you have subscribed to
a Caller Display service.
It is recommended that you place your BT Studio 500 at
least one metre away from such appliances to avoid any
risk of interference.
Your handset has slotted correctly into the charger.
The batteries are fitted correctly into the handset.
The base is plugged into a working socket and the
socket is switched on.
Are you using the correct power adaptor?
Answering machine
Answering machine does The memory may be full. Play and delete old messages,
not record any messages see pages 22 and 23.
or announcements.
Answering machine Set the correct day and time, see page 21.
messages do not have
the correct day and time
added.
Cannot access your Change the base security PIN to allow you to access your
messages from another messages from another phone.
phone.
BT Studio 500 Helpline
0870 605 8047
Call the dedicated BT Studio 500
Helpline:
if you are having difficulties
using your BT Studio 500;
if you need replacement
batteries or mains power lead.
Lines open 9am – 5.30pm,
Monday to Friday.
9.30am – 2.30pm. Saturdays
BT Accessories and
Replacement Items
For a full range of accessories and
replacement items for BT products
please call 0870 240 5522,
or visit:
Help
37
38 Section
38 General information
IMPORTANT
This equipment is not designed for making emergency telephone calls when the power
fails. Alternative arrangements should be made for access to emergency services.
Safety
General
Only use the power supply included with the product. Using an unauthorised power
supply will invalidate your guarantee and may damage the telephone. The item code for
the mains power supply is 872260.
For the handset use only approved Nickel Metal Hydride (NiMH) rechargeable batteries.
Never use other batteries or conventional alkaline batteries. They could lead to a short
circuit or destroy the battery casing. Recommended batteries should have a power rating
of 550mAh 1.2V. Batteries are available from the BT Studio 500 Helpline 08706 058 047.
Do not open the handset or base. This could expose you to high voltages or other risks.
Contact the helpline for all repairs.
Radio signals transmitted between the handset and base may cause interference to
hearing aids.
It is recommended that advice from a qualified medical expert be sought before using
this product in the vicinity of emergency/intensive care medical equipment.
It is recommended that if you have a pacemaker fitted you check with a medical expert
before using this product.
Your product may interfere with other electrical equipment, e.g. TV and radio sets,
clock/alarms and computers if placed too close. It is recommended that you place your
product at least one metre away from such appliances to minimise any risk of
interference.
Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release
of highly toxic chemicals.
Cleaning
Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the product. Never use a dry cloth as this
may cause a static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the battery pack is being recharged. This is normal.
However, we recommend that you do not place the product on antique/veneered wood
to avoid damage.
Do not stand your product on carpets or other surfaces which generate fibres, or place
it in locations preventing the free flow of air over its surfaces.
Do not submerge any part of your product in water and do not use it in damp conditions,
such as bathrooms.
Do not expose your product to fire, explosive or other hazardous conditions.
39General information
40
General information
There is a slight chance that your phone could be damaged by an electrical storm.
We recommend that you unplug the power and telephone line cord for the duration of
the storm.
Technical information
How many telephones can you have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is
used to calculate the number of items which may be connected to any other telephone
line. Your BT Studio 500 has a REN of 1. A total REN of 4 is allowed. If the total REN of
4 is exceeded, the telephone may not ring.
With different telephone types there is no guarantee of ringing, even when the REN is
less than 4.
Only use the approved power supply, item code 872260. If you have also purchased the
BT Studio 500 Twin, for the charger use only item code 003313,
Only use approved AAA NiMH rechargeable batteries.
General information
41
Guarantee
Your BT Studio 500 digital cordless telephone is guaranteed
for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide
For your records
Date of purchase:
Place of purchase:
for the repair of, or at BT’s or its agent’s discretion the
option to replace the BT Studio 500, or any component
thereof, (other than batteries), which is identified as faulty
or below standard, or as a result of inferior workmanship of
materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished or repaired
Serial number:
For guarantee purposes proof
of purchase is required so please
keep your receipt.
product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within the 12 month guarantee
period.
Proof of purchase is required.
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair
other than through approved agents.
This guarantee does not affect your statutory rights.
42
General information
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the ‘Help’
section beginning on page 35, or contact the BT Studio 500 Helpline on 0870 605 8047,
9am– 5.30pm, Monday to Friday and 9.30am – 2.30pm, Saturday.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet
the approval requirements for connection to the telephone network. We recommend that
you contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified
repairer.
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product.
Where possible, pack the product in its original packaging. Please remember to include
all parts, including the line cords, power supply units and the original batteries. (Please
note that we cannot take responsibility for goods damaged in transit.) Please obtain and
keep proof of posting from the Post Office.
General information
R&TTE
This product is intended for use within the UK for connection to the public telephone
network and compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.
Declaration of Conformance
Hereby, Suncorp Technologies, declares that this BT Studio 500 is in compliance with
the essential requirements and other relevant provisions of Directive 1999/5/EC.
The Declaration of Conformance for the BT Studio 500 is published on the website:
http://www.suncorptech.com/bt
43
Visit us at www.bt.com
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2003.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Studio 500/BT Studio 500 Twin (08/03) 3
Designed and produced by The Art & Design Partnership Ltd.
Printed in China
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