This equipment is not designed for making
emergency telephone calls when the power fails.
Alternative arrangements should be made for
access to emergency services.
Please open this page for an ‘At a glance’ guide
to your BT Diverse 5400.
At a glance
Display
INT
Used to make
internal calls and
access the call
barring options.
Green phone
Used to make and
answer calls.
Switches from
handsfree mode
back to handset.
Handsfree
Use to answer
calls or make a call
in handsfree mode.
Displays the status of your
handset.
SMS
Display buttons
Lets you access the
functions displayed
on the screen.
Control button
Allows voice dialling.
Lets you display
options from the
menus.
M
Opens main menu
Directory
Opens the main
directory.
One button
As well as being the
number one button
hold down to access
your Voice Mail
service.
Star/bell
Switches the handset
ringer on and off.
When writing text
messages, switches
between capitals,
lower case letters
and number options
Recall
Press for use with switchboards
and certain Network Ser vices or
press and hold to enter a pause.
1
1
GHI
4
PQRS
7
R
INT M
ABC
2
JKL
5
TUV
8
0
Microphone
Red phone
Press to end a call,
return the display to
idle or turn the
power on and off.
DEF
3
MNO
6
WXYZ
9
Calls list
Lets you access your
lists – calls, SMS and
voice mail.
Keypad
Hash/Keyguard
Hold down to switch
the keypad guard on
and off.
Extra Directory
Used to store an
additional 10 names
and numbers.
Charger
Charger underside
Contact points
Power socket
BT Diverse Helpline – 08457 908 070
2
In this guide
Please refer to the separate Using
SMS User Guide for instructions on
using the SMS functionality.
At a glance1
Main menu structure4
Directory menus6
Message menus6
Quick guide to handset7
Quick guide to handset
display icons8
Introduction9
Unpacking your Diverse 54009
For your records9
Safety information10
Setting up11
Using the telephone16
Control button16
Display buttons16
Making and ending calls17
Handsfree18
Secrecy19
Paging and internal calls19
Using the main directory and
extra directory22
Character map23
Birthday alert signal25
Extra directory26
VIP27
Copying numbers28
Redial30
Voice dialling32
Alarm clock43
Appointments44
Shortcut buttons48
Room monitor52
Walk and talk53
Help56
General information58
Guarantee58
BT Accessories and replacement items 58
Technical information59
Index60
Hints and tips boxes
In this user guide, we’ve included
helpful tips and important notes.
They are shown in boxes like this.
Helpline
If you experience any difficulties
with your BT Diverse 5400, please
call the BT Diverse Helpline on
08457 908 070.
BT Diverse Helpline – 08457 908 070
3
Main Menu
Please note that you will only see all the below menu options if you are registered
to a BT Diverse 5410 base station.
When using your SMS mailbox without a PIN
SMSWrite message
Incoming
Outgoing
Settings Service CentresService Centre 1>
Service Centre 5
SMS MailboxesMailbox 1>3
Notify Number
Notify TypeMissed CallsOn
Off
When using your SMS mailbox with a PIN or using 2-4 mailboxes
SMSMailbox 1-4Write message
Incoming
Outgoing
Settings Service CentresService Centre 1
Service Centre 5
Select ServicesWithhold No.
All CallsCall DivertAll calls
Call no.
On/Off
Call WaitingOn
Off
Ringback Off
For further
information,
please refer to
your SMS user
guide.
Add. FeaturesRoom Monitor
Calender/ClockSet Appoints 1-5.
Audio SettingsHandset Volume
4
Walk and Talk
Alarm Clock
Missed Dates
Date/Time
Ringer SettingsExt. Calls
Internal Calls
Appointments
Alarm
All
Advisory TonesKeyTones
Confirm
Battery
Ringer Echo
BT Diverse Helpline – 08457 908 070
H/Set SettingsAuto Answer
Language
Register H/Set
Select BaseBase 1>
Screen Picture(Please refer to your SMS user guide)
Reset Handset
Base settingsSystem PIN
Base Reset
Add. FeaturesDialling ModeTone
Voice MailSet Key 1
Ans. Machine(For use with the BT Diverse 5450)
Base 4
Best Base
Pulse
Tone-Earth
Recall80ms
to
800ms
Repeater Mode
Access Code
Add. Emerg. No.
Listening In
BT Diverse Helpline – 08457 908 070
5
Directory and Extra directory menus
When you have Directory entries stored:
Press the or button.
New Entry
Use to scroll to the entry you want and then press to open the following
list of options.
Display Number
Edit Entry
Delete Entry
VIP Entry
Copy and Edit
is displayed followed by an alphabetical list of all directory entries.
Copy Entry
Delete List
Copy List
(main directory only)
(main directory only)
Available Memory
Message menus
Press to open your Mailbox, then press to scroll to either
messages),
Press to open the message list for the displayed option.
Use to select the message you want.
Press to select from the following list of options:
SMS Reply
Voicemail
Answer: Yes
Reply
(on your Network’s voicemail service) or
Voicemail
or
Ans. M.
(for use with the BT Diverse 5450).
Answer:No
Use Text
Calls ListDelete
Forward
Copy to Directory
View Content
Character Set
SMS
(text
Calls list
Answer
.
Note
If you make a mistake, you can return to the previous menu by pressing the RED
PHONE button. If you keep pressing the RED PHONE button you will return to the
idle screen.
BT Diverse Helpline – 08457 908 070
6
Quick guide
Switch the handset
OFF/ON: Hold down.
(default is ON)
Page
no
17
Switch Keyguard
on/off
Switch handset
ringer off/on
Make a callor or .
Redial a numberto scroll through the list to dial.
Copy a displayed
number in the redial
list to the directory
Dial from the
directory
Dial from Calls listto display Calls List to display the number you want .
Adjust handsfree
volume whilst in
handsfree mode
Adjust earpiece
volume whilst display shows Volume to decrease/increase volume .
making a call
Make internal callthen to select handset .
Hold down.
Hold down.
Menu
display shows Save entry .
Menu
to name or number you want to dial .
Menu
Display shows Volumeto decrease/increase volume
Save
.
MenuSave
INT
to display Copy to directory add name
OK
OK
OK
OK
OK
OK
46
47
17
30
29
24
37
18
46
19
Call all handsetsto Call All .
Transfer call to
another handset
Put caller on hold
while you make
an internal call
Set date and timeto display Calender/Clockto display Date/Time
INT
INT
then to select handset . When user answers, press.
INT
then to select handset . When finished press.
Back is selected, press .
Menu
enter date enter time e to select 12hr or 24hr Time mode .
OK
OK OK
Menu
Save
BT Diverse Helpline – 08457 908 070
19
20
20
15
7
Quick guide to handset
display icons
Shows the status of the handset battery.
In range signal strength.
Redial, lists up to the last 10 dialled numbers.
SMS
INT
MENU
OK
C
Opens the SMS menu.
Flashes to indicated new messages (e.g. Calls, SMS or Answer machine).
Remains on, when you have old messages stored.
For calling other handsets.
Opens the menu.
Scroll through the menu.
Confirms function displayed.
Scroll left and right, when entering numbers or messages.
Deletes numbers/characters (from right to left).
Ringer off.
Keypad locked.
Crescendo tone.
Answer machine (shows when used with the BT Diverse 5450).
BT Diverse Helpline – 08457 908 070
8
Introduction
Unpacking your
BT Diverse 5400
If anything is missing, please contact
your place of purchase immediately.
One BT Diverse 5400
charger
One BT Diverse 5400
handset
One power supply
for the charger
Two AAA rechargeable
batteries
One belt clip
INT M
DEF
1
3
ABC
2
GHI
MNO
4
6
JKL
5
PQRS
WXYZ
7
TUV
9
8
0
R
For your records
Date of purchase:
Place of purchase:
For guarantee purposes proof of
purchase is required so please keep
your receipt.
INTRODUCTION
Battery compartment
cover
BT Diverse Helpline – 08457 908 070
9
Safety information
Safety information
General
Only use the power supply included
with the product. Using an
unauthorised power supply will
invalidate your guarantee and may
damage the telephone. Power supply
number is C39280 -Z4- C478.
For the handset use only AAA 1.2V
Nickel Metal Hydride (NiMH)
rechargeable batteries with a minimum
capacity of 700 mAh. Never use other
batteries or conventional alkaline
batteries. They could lead to a short
circuit or destroy the battery casing.
Batteries and accessories are available
from www.withandwithoutwires.com
or call 0870 240 5522.
SAFETY INFORMATION
If the Keyguard is switched on, it is
NOT possible to make calls, including
emergency numbers (999/112).
Do not open the charger or handset
(other than to change batteries). This
could expose you to high voltages or
other risks.
Radio signals transmitted between the
handset and base may cause interference
to hearing aids.
This product should not be used near
emergency/intensive care medical
equipment and should not be used by
people with pacemakers.
Never dispose of batteries in a fire. There
is a serious risk of explosion and/or the
release of highly toxic chemicals.
Cleaning
Simply clean the handset and charger
with a damp (not wet) cloth, or an
anti-static wipe. Never use household
polish as this will damage the product.
Never use a dry cloth as this may cause
a static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the
batteries are being recharged. This is
normal. However, we recommend that
you do not place the product on
antique/veneered wood to avoid damage.
Do not stand your product on carpets or
other surfaces which generate fibres, or
place it in locations preventing the free
flow of air over its surfaces.
Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such as
bathrooms.
Do not expose your product to fire,
explosive or other hazardous conditions.
There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the
power and telephone line cord during an
electrical storm.
BT Diverse Helpline – 08457 908 070
10
Setting up
SMS
IMPORTANT
Please note that your handset is NOT
registered to a base station. The BT
Diverse 5400 handset will be easily
registered once you complete the steps
1 to 3 below.
Plan the location
Situate your product close enough to
a mains power socket so that the cable
will reach.
Make sure it is at least 1 metre away
from other electrical products to avoid
interference.
Do not situate the product in the
bathroom or other humid areas.
1 Connect the charger
2 Plug the power supply unit
into the wall socket
SETTING UP
3 Registering and charging
the handset
The display is protected by a plastic
film. You can remove this protective
plastic film from the display.
Plug the power supply cable into the
power socket at the back of your charger.
BT Diverse Helpline – 08457 908 070
11
Insert the batteriesRegistering the handset
SMS
Insert the two batteries supplied,
as indicated inside the battery
compartment and slide the
battery compartment
cover shut.
The battery cover may be found in the
packaging with the batteries.
WARNING
Under no circumstances should
SETTING UP
non-rechargeable batteries be used.
Using incorrect batteries will invalidate
your guarantee and may damage the
telephone.
To register your handset to a BT Diverse
5410 or 5450 base station, place it in the
main BT Diverse 5400 base station with
the display facing upward. After approx.
one minute, the handset's internal
number is displayed (e.g. 2).
Successful registration is signalled by
a confirmation tone.
Replace the newly registered handset
into the charger and leave to charge for
approximately 16 hours. The charging
status icon flashes on the handset to
indicate that the batteries are being
charged.
When the handset is registered the
display will show:
If the icons on the display
flash continuously...
It means that the handset is not
registered with the base station.
Ensure you have correctly carried out
step 3 above. If the product is still not
registered see Registering Manually
on page 13.
All additional handsets you purchase
will need to be individually registered
with the base station before they
will work.
BT Diverse Helpline – 08457 908 070
12
To manually register a BT
INT M
Diverse 5400 handset to
another base station.
If you want to register your
handset to another base station
you will need to manually
register it.
On the handset to be registered:
If the base is not a 5400 you will
need to follow the user guide
for the base station you are
registering the 5400 handset to.
Note
To make internal calls or page
handsets, see page 19.
MENU
OK
OK
OK
OK
PAGE
Press MENU.
Scroll DOWN to
H/set Settings
.
Press OK.
Scroll DOWN to
Register Handset
.
Press OK.
Select the base.
Press OK
Enter the system PIN.
(Original setting
0000
).
Press OK.
If the base station is a
BT Diverse 5400, press the
PAGE button until you hear
a beep – after approximately
three seconds.
After approximately one
minute the handset will display
its internal number. The
handset is now registered and
the handset display will return
to the idle screen.
To de-register a handset
Press the INT button. Display
lists the registered handsets.
Press UP/DOWN to highlight
the handset you want to
de-register.
OK
Press MENU.
Scroll DOWN to
De-reg H/set. No
OK
Press OK.
Enter the system PIN.
(Original setting
OK
Press OK to confirm
de-registration.
Press RED PHONE to return
to the idle display.
.
0000
SETTING UP
).
BT Diverse Helpline – 08457 908 070
13
Battery level icons
Battery performance
When the batteries are almost flat a
beep sounds and the display shows the
empty battery icon. You will need to
recharge your handset before you can
use it. The various states of charge
are shown below:
Batteries fully charged
Batteries at 66%
Batteries at 33%
Batteries empty
Out of range?
If you go out of range of a base station
for a long time while your handset is
switched ON, it may take more than
20 minutes to ‘find’ the base station
SETTING UP
again when you come back within
range. However, by simply switching
the handset OFF for a moment, then
ON again, it will find the base station
within a few seconds.
Batteries and case may become warm
during charging. This is normal.
Under ideal conditions, the handset
batteries should give about 13 hours
talktime or 170 hours standby time
on a single charge. However, new
NiMH batteries do not reach their full
capacity until they have been in
normal use for several days.
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, so reducing the talk/standby
time of the handset. Eventually they
will need to be replaced. New batteries
are available from
www.withandwithoutwires.com
or call 0870 240 5522.
If you replace the handset batteries
with ones that have been fully charged,
the battery indicator will not show full
until the next charge cycle has been
completed. Charge the handset until
the batteries register full again. From
then on the display will be correct.
BT Diverse Helpline – 08457 908 070
14
4 To fit the belt clip
5 Setting the date and time
Fit the belt clip onto the back of the
handset.
SSlloott
Your BT Diverse 5400 is now
ready for use.
Note
If you subscribe to a Caller Display
service the time and date will be set
with the first incoming call.
However, the year setting will have to
be changed manually. See opposite.
OK
OK
SAVE
Press the RIGHT options
button.
Press the DOWN navigation
button until the display shows
Calender/Clock
.
Press the OK options button.
Press DOWN until display
shows
Date/Time
.
Press the OK options button.
Enter the day/month/year,
e.g.
05 10 03
for 5th October
2003.
Press DOWN to scroll to
Time
Enter the time – hours/
minutes. E.g.
0925
for 9.25am.
Press DOWN to scroll to
Time Mode
.
Press LEFT/RIGHT to select
12hr
or
24hr clock
Press SAVE to confirm.
Display shows
Entry Saved
.
.
SETTING UP
Press RED PHONE to return
to the idle display.
BT Diverse Helpline – 08457 908 070
15
Using the telephone
Control button
The control button lets you open menus and gives you
shortcuts to different functions such as Voice Dialling.
Control button functions
In idle modeIn lists and menusWhen adding entries
Voice diallingScroll upMove cursor one
(press and hold)line up
Open directoryScroll downMove cursor one
Open main menuConfirm selectionMove cursor to
Open handset listScroll back one level Move cursor to
in the menuthe left
USING THE TELEPHONE
Display buttons
INT M
line down
the right
Display buttons
Control button
These are the two buttons directly underneath the display.
The functions vary according to how you are using the phone.
Display button functions
The display shows the current function is shown directly above each button.
IconFunction
Lets you access the last 10 numbers dialled.
OK
SMS
Confirms menu function or entry.
Opens SMS text menu
Deletes characters from right to left
➤
Takes you one menu level back.
BT Diverse Helpline – 08457 908 070
16
For example,
To adjust the handsfree
loudspeaker volume
Press RIGHT to open the
main menu.
Press DOWN to scroll to
Audio Settings
Press RIGHT or the OK
display button.
OK
Confirm Handset Volume by
pressing RIGHT or the OK
OK
display button.
Press LEFT/RIGHT to adjust
the volume.
SAVE
Press SAVE to confirm.
Press RED PHONE to return
to the idle display.
Alternatively:
Press the HANDSFREE buttontwice.
To switch the handset power
on and off
Press and hold the RED
PHONE button to switch the
handset off.
Press and hold the RED
.
PHONE button to switch the
handset on again.
Making and ending calls
To make an external call
USING THE TELEPHONE
Ensure the handset is
switched on.
Press the GREEN PHONE
button. You hear the dial tone.
Dial the number.
Press LEFT/RIGHT to adjust
the volume.
SAVE
Press SAVE to confirm.
Press RED PHONE to return
to the idle display.
Note
To exit a menu at any time, press the
RED PHONE button. This will take
you back one step. Keep pressing the
RED PHONE button to return to the
idle screen.
BT Diverse Helpline – 08457 908 070
Preparatory dialling
Dial the number first.
If you make a mistake, press
C
the
C display button to
remove any incorrect digits.
Press the GREEN PHONE
button to dial the number.
17
To end a call
Press the RED PHONE button.
Call timer
Your handset automatically times the
duration of all external calls, showing it
on the display during your call and for
a few seconds after it is finished.
To receive an external call
Press the GREEN PHONE
button to answer the call.
Or
Accept
USING THE TELEPHONE
Press the Accept display
button.
Or
If the handset is on the base,
simply lift it up and speak.
You do not need to press the
GREEN PHONE button.
Handsfree
Handsfree allows you to talk to your
caller without holding the handset and
enables other people in the room to
listen to the conversation. Your hands
are left free, for example, to take notes.
Note
You can test the handsfree function by
dialling the BT speaking clock on 123.
To make a handsfree call
Dial the number.
Press the HANDSFREE button.
The loudspeaker is switched
on and you hear the number
being dialled.
To switch back to using the
handset and any time, press
the GREEN PHONE button.
This is called Autotalk. You
can switch autotalk off so you
always have to press the
GREEN PHONE button to
answer a call, see page 50.
BT Diverse Helpline – 08457 908 070
18
To adjust the handsfree
volume whilst in handsfree
mode
Press the LOUDSPEAKER
button.
Press LEFT/RIGHT to increase
or decrease the volume.
SAVE
Press the SAVE display button
to save the new volume setting.
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