BT DIVERSE 5350 User Manual

User Guide

BT DIVERSE 5350

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the UK.

FOR SMS

TEXT MESSAGING YOU MUST SUBSCRIBE

TO A CALLER DISPLAY SERVICE

AND YOU MUST NOT WITHHOLD

YOUR TELEPHONE NUMBER.

A QUARTERLY FEE IS PAYABLE.

Please open this page for an ‘At a glance’ guide to your BT Diverse 5350.

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INT MENU

At a glance

Microphone

Hash/Keyguard

Hold down to switch the keypad guard on and off.

Extra Directory

Used to store an additional 10 names and numbers.

Keypad

Red phone

Press to end a call, return the display to idle or turn the power on and off.

Display

Displays the status of your handset.

Handsfree

Use to answer calls or make a call in handsfree mode.

Green phone

For making and answering calls.

Recall

Press for use with switchboards and certain Network Services or press and hold to enter a pause.

Calls list

Lets you access your lists – calls, SMS, answering machine and voice mail.

Right hand side

Takes you into the redial list.

Left hand side

Allows you to make an internal call.

Right hand side

Takes you into the menu options

Star/bell

Switches the handset ringer on and off.

One button

As well as being the number one button hold down to access your Voice Mail service.

directory

Dial from Calls list to display Calls List to display the number you want .

Adjust handsfree volume whilst in Display shows Volume to decrease/increase volume . handsfree mode

Adjust earpiece

display shows Volume to decrease/increase volume .

volume

Make internal call then select handset and click on .

Call all handsets to Call All .

Transfer call to

then select handset and click on . When user answers press .

another handset

Put caller on hold

then select handset and click on . When finished press .

while you make

Back will be selected press .

an internal call

Set date and time to display Calender/Clock to display Date/Time

enter date enter time . Select am/pm .

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OK OK

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OK OK OK

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Quick guide to handset display icons

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Redial, lists up to the last 10 dialled number.

Flashes to indicate new messages (e.g. Calls or SMS). Remains constant when you have old messages stored.

For calling other handsets.

Opens the menu.

Shows the status of the handset battery.

Scroll through the menu.

Confirms the function displayed.

Scroll left and right when entering numbers or messages.

Deletes numbers/characters (from right to left).

Ringer off.

Keypad locked.

Shows the number of the handset and is displayed in top left hand corner.

Answering machine set to ON.

Crescendo tone.

Appears when the time and date is set, allows access to Calendar/Clock functionality.

INT

eg. 1

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Introduction

Unpacking your BT Diverse 5350

If anything is missing, please contact your place of purchase immediately.

One BT Diverse 5350 base station

One BT Diverse 5300 handset

One power supply for the base station

One telephone line cord

Two AAA rechargeable batteries

One belt clip

Battery compartment cover

For guarantee purposes proof of purchase is required so please keep your receipt.

Enter your system PIN code here:

For more information on your system PIN,

see page 52.

For your records

Date of purchase:

Place of purchase:

INTRODUCTION

BT Diverse 5350

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Safety information

General

Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. Power supply number is M-GA35 -095130F.

For the handset use only AAA 1.2V Nickel Metal Hydride (NiMH) rechargeable batteries with a minimum capacity of 700 mAh. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destroy the battery casing. Batteries and accessories are available from

www.withandwithoutwires.com

or call 0870 240 5522. If the Keyguard is switched on, it is

NOT possible to make calls, including emergency numbers (

999/112).

Do not open the base station or handset (other than to change batteries). This could expose you to high voltages or other risks.

Radio signals transmitted between the handset and base may cause interference to hearing aids.

This product should not be used near emergency/intensive care medical equipment and should not be used by people with pacemakers.

Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and base station with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight. The product may heat up when the

batteries are being recharged. This is normal. However, we recommend that you do not place the product on antique/veneered wood to avoid damage.

Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.

Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.

Do not expose your product to fire, explosive or other hazardous conditions.

There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord during an electrical storm.

SAFETY INFORMATION

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1 Connect the base station

Plug the power supply cable into the power socket on the underside of your base.

Plan the location

Situate your product close enough to the telephone and mains power sockets so that the cables will reach.

Make sure it is at least 1 metre away from other electrical products to avoid interference.

Do not situate the product in the bathroom or other humid areas.

Setting up

WARNING

Do not connect the telephone line cord to the phone socket until your handset is fully charged. This will prevent the risk of the phone being answered before the battery is charged. Answering the phone before the battery is fully charged may prevent it from reaching its optimum capacity.

2 Plug the power supply

unit into the wall socket

SETTING UP

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WARNING

Under no circumstances should non-rechargeable batteries be used. Only use AAA 1.2V Nickel Metal Hydride (NiMH) rechargeable batteries with a minimum capacity of 700mAh.Using inappropriate batteries will invalidate your guarantee and may damage the telephone. Batteries and accessories are available from

www.withandwithoutwires.com or call 0870 240 5522.

3 Registering and charging

the handset

The display is protected by a plastic film. Remove the protective plastic film from the display.

INT

INT MENU

To register your handset, place it in the base station with the display facing upward. After approx. one minute, the handset’s internal number is displayed (e.g.: 1). Successful registration is signalled by a confirmation tone.

When the handset is registered the display will show:

Insert the batteries

Insert the two batteries supplied, as indicated inside the battery compartment and slide the battery compartment cover shut.

The battery cover may be found in the packaging with the batteries.

SETTING UP

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Out of range?

If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.

Battery level icons

When the batteries are almost flat a beep sounds and the display shows the empty battery icon. You will need to recharge your handset before you can use it. The various states of charge are shown below:

Batteries fully charged Batteries at 66% Batteries at 33% Batteries empty

Battery performance

Batteries and case may become warm during charging. This is normal.

Under ideal conditions, the handset batteries should give about 13 hours talktime or 170 hours standby time on a single charge. However, new NiMH batteries do not reach their full capacity until they have been in normal use for several days.

The charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New batteries are available from

www.withandwithoutwires.com

or call 0870 240 5522. If you replace the handset batteries

with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From

then on the display will be correct.

If the icons on the display

flash continuously...

It means that the handset is not registered with the base station.

Ensure you have correctly carried out step 3 above. If the product has still not registered, please see “Registering manually” on page 70.

All additional handsets you purchase will need to be individually registered with the base station before they will work with the BT Diverse 5350.

Leave the handset for approx. 16 hours in the base station to charge the batteries, as they are not charged in the factory. The battery status icon flashes on the handset to indicate that the batteries are being charged.

SETTING UP

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4 Connect the telephone

line cord to the base and plug into the wall socket

Ensure that each end of the line cord is fitted into the correct socket.

Fit the belt clip onto the back of the handset.

Your BT Diverse 5350 is now

ready for use.

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Setting the date and time

Press the Menu options button. Press the

DOWN navigation

button until the display shows

Calender/Clock

Press the

OK options button.

Set Appointment

appears.

Press the

DOWN navigation

button until the display shows

Date/Time

Press the

OK options button.

Enter the day/month/year, e.g. 05 10 03 for 5th October 2003.

Press the

OK options button.

Enter the time – hours/minutes. e.g.

0925 for 9:25am.

Press the

OK options button.

Use the

UP/DOWN navigation

buttons to select

am/pm

if in 12

hour mode. Press the

OK options button.

Press the

DOWN navigation

button to

Time Mode

Press the

OK options button.

Use the

UP/DOWN navigation buttons to select 12 or 24 hour display (12hr is the default).

Press the

OK options button.

Press the

RED PHONE button

until you reach the idle display.

Note

If you subscribe to a Caller Display service the time and date will be set with the first incoming call. However, the year setting will have to be changed manually. See opposite.

SETTING UP

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To make an external call

Ensure the handset is switched ON.

Press the

GREEN PHONE

button. You will hear the dial tone.

Dial the number.

Using the telephone

Preparatory dialling

Enter the phone number first. If you make a mistake press

the



C options button to

remove any incorrect digits. Press the

GREEN PHONE

button to dial the number.

Making and ending calls

To end a call

Press the RED PHONE button.

Note

To exit a menu at any time, press the RED PHONE button. This will take you back one step. Keep pressing the RED PHONE button to return to the idle screen.

To switch the handset power on and off

Press and hold the RED PHONE button to switch the

handset off. Press

and hold the RED

PHONE button to switch the

handset on again.

Call timer

Your handset automatically times the duration of all external calls, showing it on the display during your call and for a few seconds after it is finished.

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To receive an external call

Press the GREEN PHONE button to answer the call.

If the handset is on the base, simply lift it up and speak. You do not need to press the GREEN PHONE button.

This is called Autotalk. You can switch autotalk off so you always have to press the GREEN PHONE button to answer a call, see page 46.

To switch back to using the handset at any time, press the GREEN PHONE button.

Handsfree

Handsfree allows you to talk to your caller without holding the handset and enables other people in the room to listen to the conversation. Your hands are left free, for example to take notes.

To adjust the handsfree volume whilst in handsfree mode

Whilst in handsfree mode and you want to increase or decrease the handsfree volume.

Press the

MENU options

button. Press the

OK options button to

select

volume

Using the

LEFT or RIGHT navigation buttons you can either increase or decrease the volume.

Press the

OK options button if you want to save the new volume setting.

Note

You can test the handsfree function by dialling the BT speaking clock on 123.

To make a handsfree call

Dial the number Press the

HANDSFREE button. The loudspeaker is switched on and you hear the number being dialled.

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To answer a call in handsfree

When the phone rings: Press the

HANDSFREE button. The call is transferred to the loudspeaker.

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Note

If you need to replace the handset in the base station during a call, for example, because the battery is flat, hold down the HANDSFREE button.

To switch to handsfree during a call

During a call you can switch to handsfree mode:

Press the

HANDSFREE button. The call is transferred to the loudspeaker.

Press the

GREEN PHONE

button to switch back to using the handset.

To store an entry in the directory

Press the DIRECTORY button. Press the MENU options button.

Display shows

New Entry

. Press the OK options button. Enter the telephone number. Press the

OK options button to

enter the name. Enter the name.

Entering names:

Enter the name using the letters on the keypad. For example, to enter the name

TOM

Press the 8 button, Tappears on the display.

Press the 6 button three times until the display shows O.

Then press the

6 button to

display m. For the full character map,

see page 18.

Press the MENU options button. Display shows

Save

Entry

Press the

OK options button

to confirm. Press the RED PHONE button

until you reach the idle display.

Using the directory

There are three directory options available. Up to 100 name and number directory, an extra directory where an additional 10 names and numbers can be stored and a voice activated directory. Instructions for the standard directory are described here, but please see page 72 for instructions on using the extra directory and voice activated directory.

You can store up to 100 names and numbers in the standard telephone directory. You can enter up to 32 digits and up to 16 characters.

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Note

The first letter of each name, and the first letter after a punctuation mark are automatically shown as capitals. Letters are always added to the left of the cursor.

Press to switch between capitals and lower case.

Press to move the cursor. Press to delete from right to left. Press 1 to enter a blank space.

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Character map

These are the characters you can use when storing a directory entry.

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To dial a number in the directory

Press the DIRECTORY button. Press the

DOWN navigation button to scroll through the names which are listed in alphabetical order.

Enter the first letter of the name you want, e.g. for Emma, press 3 twice to search for names beginning with E.

Press the

GREEN PHONE

button. The number is dialled.

To mark a directory entry as a VIP caller

Press the DIRECTORY button. Use the

DOWN navigation button to scroll to the entry you want.

Press the

MENU button.

Press the

DOWN navigation

button until the display shows

VIP Entry

Press the

OK options button.

You will hear the current melody. Use the

DOWN

navigation button to select a melody (1-10). You will hear each melody as you scroll through.

Press the

OK options button.

Press the

RED PHONE button

to return to the idle screen. The entry is now stored in the

directory with

VIP

next to it.

To view directory entry

Press the DIRECTORY button. Press the

DOWN navigation button to scroll through the entries.

Press the first letter of the name you are looking for.

Press the

RED PHONE button until you reach the idle display.

VIP ringing

You can mark directory entries of callers who are important to you as VIP callers. You can also allocate a particular melody to VIP callers so you can tell who is calling from the melody. The VIP melody will sound after the first ring tone.

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To copy an entry to another Diverse 5000 handset

You can copy individual directory entries from the directory or extra directory to another Diverse 5000 handset that is registered to the same base.

Press the

DIRECTORY or EXTRA DIRECTORY button to

open the directory. Press the

DOWN navigation button to scroll to the entry you want to copy.

Press the

MENU button. Press the

DOWN navigation button until the display shows

Send Entry

Press the

OK options button. Use the

DOWN navigation button to select the handset you wish to copy the entry to.

Press the

OK options button.

Press the

RED PHONE button

until you reach the idle display.

To edit a directory entry

Press the DIRECTORY button. Use the keypad to enter the

first letter of the name you wish to edit.

Then press the

DOWN

navigation button to scroll to the exact entry.

Press the

MENU options button.

Press the

DOWN navigation

button until

Edit Entry

displayed. Press the

OK button.

Edit the number, if necessary, using the

LEFT/RIGHT and

DELETE buttons.

Press the

OK button.

The name will be displayed. Edit the name if necessary by using the

LEFT/RIGHT and

DELETE buttons as above.

If the name is correct, press the

MENU button,

Save Entry

is displayed. Press the

OK button. The

display will show

Entry Saved

Press the

RED PHONE button

until you reach the idle display.

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To delete an entry

Press the DIRECTORY button and open the directory.

Press the

DOWN navigation button to scroll to the entry you want to delete.

Press the MENU options button. Press the DOWN navigation

button until the display shows

Delete Entry

Press the

OK options button to confirm. You hear a confirmation beep.

Press the RED PHONE button until you reach the idle display.

To delete the entire directory

Press the DIRECTORY button and open the directory.

Press the

MENU options button.

Press the

DOWN navigation button until the display shows

Delete List

Press the

OK options button.

Delete List?

is displayed.

Press the

OK options button. Press the

RED PHONE button until you reach the idle display.

To copy the entire directory to another Diverse 5000 handset

You can copy the entire directory or extra directory to another Diverse 5000 handset that is registered to the same base.

Press the

DIRECTORY or

EXTRA DIRECTORY button to

open the directory. Press the

DOWN navigation button to scroll to the entry you want to copy.

Press the

MENU button. Press the

DOWN navigation button until the display shows

Send List

. Press the

OK options button. Use the

DOWN navigation button to select the handset you wish to copy the entire directory to.

Press the

OK options button.

Press the

RED PHONE button

until you reach the idle display.

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Extra directory

Your BT Diverse 5350 has an additional 10 name and number directory. It is recommended that this is used for special numbers i.e. doctor, dentist, takeaway numbers.

Press the

EXTRA DIRECTORY

button. The structure of this directory

is the same as the main directory. You can follow the instructions starting on page 16 for storing, dialling, viewing, editing and deleting these names and numbers.

editing voice patterns. (You can enter a user name instead of using user 1-4, please see page 26).

A maximum of 20 voice patterns can be stored for directory entries. This could be for example 20 directory entries each with one voice pattern saved or a maximum of 5 directory entries with a voice pattern saved by 4 different users.

Voice activated directory dialling

You can enter the voice activated directory by pressing the DIRECTORY button twice.

With voice activated dialling you can dial numbers that you save by speaking the name of the person you wish to call. To do this you must save an entry and then record your voice pattern, which will then be stored in the handset.

Up to four users can store their voice patterns. You will need to allocate a user number (User 1-4) for each person using the handset which they will need to enter when recording, deleting or

To record a voice pattern for a new entry

Press the DIRECTORY button twice.

Display shows

Voice Directory:

Select User

Press the OK options button. Use the

UP/DOWN button to select the User number (User 1-4).

Press the

OK options button.

Press the

MENU button.

Press the

DOWN button until

the display shows

New Entry

Press the

OK options button.

Enter the telephone number using the keypad.

Press the

OK options button.

Enter the name using the keypad.

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Note

If your two recordings sound too different then you will be prompted to record them again. Also if your speech pattern is too similar to another users a message will tell you. Press the RED PHONE button to return to the start and repeat the recording procedure.

To record a voice pattern for an existing entry

Press the DIRECTORY button twice.

Display shows

Voice Directory:

Select User

Press the OK options button. Use the

UP/DOWN button to select the User number (User 1-4).

Press the OK options button. Use the DOWN button to

scroll to the entry you want. Press the

MENU options

button. Display shows

Record Word

. Press the OK options button. Display shows

Start recording

(with the name underneath). Press the OK options button and

hold the handset to your ear. You will hear a short tone.

Speak the name. You will hear,

‘

Please repeat again’, and a short tone. Speak the name again. Your recording is stored and your entry will be marked with a .

Press

and hold the RED PHONE button to return to the idle screen.

Press the OK options button. Display shows

Entry Saved

Press the

MENU options

button. Display shows

Record Word

Press the

OK options button.

Display shows

Start recording

(with the name underneath). Press the

OK options button and

hold the handset to your ear. You will hear a short tone.

Speak the name. You will hear, ‘Please repeat again’, and a short tone. Speak the name again. Your recording is stored and your entry will be marked with a .

Press

and hold the RED

PHONE button to return to the

idle screen.

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To dial a number using voice activated dialling

Press and hold the GREEN PHONE button.

Display will show

Please speak now!

After the tone, speak the name of the entry you wish to dial.

If the name matched the voice pattern the number will be dialled.

To play a user’s voice pattern

Press the DIRECTORY button twice.

Display shows

Voice Directory:

Select User

Press the OK options button. Use the

UP/DOWN button to select the User number (User 1-4).

Press the

OK options button.

Use the

DOWN button to scroll to the entry you want.

Press the

MENU options

button. Display shows

Record Word

Use the

DOWN button to scroll to

Play Recording

Press the OK options button. The loudspeaker will play the

name. Press

and hold the RED

PHONE button to return to the

idle screen.

To delete a voice pattern

Press the DIRECTORY button twice.

Display shows

Voice Directory:

Select User

Press the OK options button. Use the

UP/DOWN button to select the User number (User 1-4).

Press the

OK options button.

Use the

DOWN button to scroll to the entry you want to delete.

Press the

MENU options

button. Display shows

Record Word

Use the

DOWN button to scroll to

Delete Word

Press the

OK options button.

Display shows

Record deleted!

and you will hear a tone.

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USING

Press the OK options button. Edit the name using the

LEFT/RIGHT and DELETE buttons and re-enter the correct characters.

Press the

OK options button.

Display shows

Entry saved

Press

and hold the RED

PHONE button to return to the

idle screen.



To view or edit a voice activated entry

Press the DIRECTORY button twice.

Display shows

Voice Directory:

Select User

Press the OK options button. Use the UP/DOWN button

to select the User number (User 1-4).

Press the OK options button. Use the

DOWN button to select the entry you want to view.

To edit the entry:

Press the MENU options button.

Use the DOWN button to scroll to

Edit Entry

Press the

OK options button.

Edit the number using the LEFT/RIGHT and DELETE buttons and re-enter the correct digits.

The voice pattern is deleted but the name and number will remain stored. The will disappear after the entry. The voice patterns of other users for the same entry are unaffected.

To delete a voice activated entry

Press the DIRECTORY button twice.

Display shows

Voice Directory:

Select User

Press the OK options button. Use the

UP/DOWN button to select the User number (User 1-4).

Press the

OK options button.

Use the

DOWN button to select the entry you want to delete.

Press the

MENU options

button. Use the

DOWN button to scroll to

Delete Entry

Press the

OK options button.

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USING

To delete the entire voice activated list

Press the DIRECTORY button twice.

Display shows

Voice Directory:

Select User

Press the OK options button. Use the

UP/DOWN button to select the User number (User 1-4).

Press the

OK options button.

Use the

DOWN button to scroll to

Delete List

Press the

OK options button.

Display shows

Delete List?

Press the OK options button. Display shows

List deleted

and you will hear a tone. Press

and hold the RED

PHONE button to return to the

idle screen.

To enter a user name for a voice user

Press the MENU options button.

Press the

DOWN button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button

until the display shows

Voice

Prompts

Press the

OK options button.

Press the

DOWN button until

the display shows

User List

Complete

Press the

OK options button.

Use the

UP/DOWN button to select the user number you want to enter a name for (User 1-4).

Press the

MENU button.

Display shows

Change User Name

Press the

OK options button.

Use the



C button to delete unwanted characters and then use the keypad to enter the name you want.

Press the

OK options button to

confirm. Press

and hold the RED

PHONE button to return to the

idle screen.

Display shows

Entry has

been deleted!

and you will

hear a tone. Press

and hold the RED

PHONE button to return to the

idle screen.

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Press the OK options button again.

Enter the name (for details, see page 17).

Press the

MENU options button. The display shows

Save Entry

Press the

OK options button

to confirm. Press the

RED PHONE button

until you reach the idle display.

To dial a number in the redial list

Press the REDIAL options button. The last number dialled will be displayed.

Press the

DOWN navigation button to scroll through the redial list.

Press the

GREEN PHONE

button to dial the number.

Redial

Your handset automatically saves the last 10 telephone numbers dialled into a redial list.

To copy numbers shown in the redial list to the directory

Press the REDIAL options button.

Press the

DOWN navigation button to scroll to the number you want to copy.

Press the

MENU options button.

Press the

DOWN navigation button until the display shows

Copy to Directory

Press the

OK options button.

USING

Note

To cancel any procedure, press the RED PHONE button until the display returns to idle.

To delete a number from the redial list

Press the REDIAL options button.

Press the

DOWN navigation button to select the number for deletion.

Press the

MENU options

button. Press the

DOWN navigation button until the display shows

Delete Entry

Press

OK to confirm deletion.

Press the

RED PHONE button until you reach the idle display.

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Paging and internal calls

You can alert handset users that they are wanted, or locate a missing handset.

If you have multiple handsets registered to the base you can make internal calls between handsets.

Press the INT options button. A list of all the handsets that

are registered to the base are listed, you can select any of them.

Your handset is identified by

INT 1 <

Press the

DOWN navigation button to highlight the handset you want to call and press the GREEN PHONE button.

INT

Secrecy

When on a call you can talk to someone in the same room, without your caller hearing.

To switch secrecy on/off

During a call: Press the INT options button.

The microphone is switched off. The caller hears musical tones.

Press the RED PHONE button to return to the caller.

INT

USING

Note

You can also page all handsets by pressing the PAGE button on the base station.

To transfer an external call between handsets

You can forward an external call to another handset registered to the base.

During an external call:

Press the INT options button to display the list of handsets. Your caller hears musical tones.

Press the

UP or DOWN navigation button to select the handset you want to call or

Call all handsets

INT

Press the handset number you want to call on the keypad.

Select the

Call All

option to page all the handsets registered to the base and press the GREEN PHONE button.

The line will be seized by the first handset user to answer the call.

Call All

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To put an external call on hold while you make an internal call

This enables you to ask another handset user a question and then get straight back to your caller.

During a call:

Press the INT options button to display the list of handsets. Your caller hears musical tones.

Press the UP or DOWN navigation button to select the handset you want to call.

Press the handset number you want to call on the keypad.

Press the GREEN PHONE button to call.

INT

Press the GREEN PHONE options button to call. When the other handset answers you can tell them you are transferring the call.

Press the RED PHONE button to put the call through.

Note

You can also put the call through without announcing it by immediately pressing the RED PHONE button after dialling the other handset.

USING

To answer a waiting call during an internal call

If you are making an internal call and hear the Call Waiting tone you can immediately take the incoming call.

Press the

MENU button.

To accept Call Waiting, press the

OK options button.

To reject Call Waiting, press the DOWN navigation button.

The display shows

reject Call Waiting

Press the

OK options button.

You can now speak with the other handset user.

To return to your external caller:

Press the MENU button and

Back

will be displayed.

Select the

OK options button which will reconnect you to the external call.

Note

If you accept Call Waiting you will automatically terminate your internal call.

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Listening in to an external call

While on an external call another handset user can listen in to the conversation and also choose to join the conversation. A tone will sound to indicate when another user joins the conversation. To use this feature you will need to switch it on, the default setting is off.

To switch listening in on and off

Press the MENU options button.

Press the

DOWN button

until the display shows

Base

Settings

Press the

OK options button.

Press the

DOWN button until

the display shows

Additional

Features

Press the

OK options button.

Press the

DOWN button until

the display shows

Listening in

Press the

OK options button.

Display shows

System PIN:

Enter the system PIN (original setting =

0000

Press the

OK options button.

Display shows

Listening in

To listen in on an external call

When the telephone is being used by another handset user on an external call, the display will show

Line in use

. If you

wish to listen in on the call: Press the

GREEN PHONE

button. You can now listen in on the

call. A tone will sound so the other parties know that you are listening in.

To stop listening in, press the RED PHONE button.

Press the OK options button to switch on or off. The tick indicates that listening in is switched on.

Press

and hold the RED

PHONE button to return to the

idle screen.

Note

If the first handset user presses the RED PHONE button during the call they will leave the conversation, however, the handset that is listening in will still be connected to the external caller.

USING

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Caller Display and other BT Calling Features

IMPORTANT

To use Caller Display and Call Waiting you must first subscribe to the Services from your Network Provider. For more information on BT’s Calling Features call BT free on 0800 800 150.

Note

Calls that are ‘withheld’, ‘unavailable’ or ‘international’ are not stored in the Calls list, as there is no telephone number sent via the Network.

Note

If you have a new call in your Calls list, the icon will flash on the handset display.

If you subscribe to a Caller Display Service you can see who is calling you on your handset display, as well as the date and time of their call (unless the number has been withheld).

If you have stored a name to go with the number in your handset directory, the name will be displayed as well.

Please ensure that you have stored the full telephone number, including the area code, otherwise the name will not match the number stored in the directory.

If the caller has withheld their number, the display will show

WITHHELD

If you call from another internal handset, the display shows the handset number and

INT

Calls list

The Calls list contains the telephone numbers of your last 10 callers.

Whether you take a call or not, the caller’s details are stored in the Calls list. You can display, scroll through and dial numbers in the list and copy them into the directory.

If a call is received when the Calls list is full then the oldest entry will be deleted automatically.

The button lets you open:

• Text messages (SMS).

• Answering machine messages.

• Calls list.

BT CALLING FEATURES

To view the Calls list

When you have new calls, the

icon flashes in the display.

Press the

ENVELOPE button.

Press the

DOWN navigation button until the display shows, e.g.

Calls List: 03+07

In this example, you have received 3 new calls and you have 7 old calls (calls you have already viewed).

Press the

OK options button to display the most recent number that called you.

Press the

UP or DOWN navigation button to display all your new calls, followed by all your old calls.

WHEN A CALLS LIST ENTRY IS DISPLAYED YOU HAVE THE FOLLOWING OPTIONS:

To call the number:

Press the GREEN PHONE button. The number displayed is dialled.

To display the date and time the call was received:

Press the MENU options button.

Press the

DOWN navigation

button until the display shows

Date and Time

Press the

OK options button.

The date and time of the call are displayed.

Press the

OK options button to

return to the Calls list.

To display the status of the call:

Press the MENU options button.

Press the

DOWN navigation

button until the display shows

Status

Press the

OK options button.

The display shows whether the call is a

New Call or an Old

Call and the number of the

call in the Calls list, e.g.

01/10

–

the first call in a list of ten. Press the

OK options button to

return to the Calls list.

Note

To exit the Calls list at any time, press the RED PHONE button until you reach the idle display.

BT CALLING FEATURES

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To copy a number from the Calls list to the directory:

Press the MENU options button.

Press the

DOWN navigation button until the display shows

Copy to Directory

. Press the OK options button. The number is displayed. Press the

OK options button.

The display shows

Enter the name of the person using the keypad.

Press the

MENU options

button. The display shows

Save Entry

Press the OK options button.

Entry Saved

is displayed.

The display automatically returns to show the Calls list.

To delete a call from the Calls list:

Press the MENU options button.

The display shows

Delete Entry

. Press the OK options button. The display shows

Entry has

been deleted!

The display then shows the next Calls list entry.

To delete the whole Calls list:

Press the MENU options button.

Press the

DOWN navigation

button until the display shows

Delete List

. Press the OK options button. The display shows

Calls list

empty!

Press the RED PHONE button until you reach the idle display.

Voice announced Caller Display

When you receive an external call you will hear the ringer and the caller’s name will be announced if you have subscribed to your network provider’s Caller Display service and you have recorded a voice pattern for the incoming number. Please see page 31 for more information about Caller Display.

To switch the voice announcement on and off

Press the MENU options button.

Display shows

SMS

Press the

DOWN button

until the display shows

Base

Settings

BT CALLING FEATURES

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To accept a waiting call

During a call when you hear the Call Waiting beeps:

The number (and name if stored in the directory) of the second caller will appear on the display.

Press the

MENU options

button. Display shows

Accept Call

Waiting

Press the

OK options button.

Press the

UP or DOWN navigation buttons to toggle between callers.

Answering machine

For instructions on listening to your answering machine messages, see pages 62 and 64.

an intermittent beep through the handset. This is to alert you to the other caller waiting to speak to you.

Call Waiting

If you also subscribe to a Call Waiting Service, when you are on a call and another person tries to call you, the second caller’s number will appear on the handset display and you will hear

Other BT Calling Features

Your BT Diverse 5300 handset helps you use your Network’s special services. For full details ask your Network provider.

Options before you make a call

Before making a call you can:

• Withhold your number from being sent for one call.

• Switch Call Waiting on/off.

• Switch off Ring Back.

• Divert all calls to another number

(must be subscribed to).

SMS (text messaging)

For instructions on using the SMS functionality, please refer to the separate ‘Using SMS user guide’.

Press the OK options button. Press the

DOWN button until

the display shows

Additional

Features

. Press the OK options button. Press the DOWN button

until the display shows

Name

Announcement

Press the

OK options button.

Press the OK options button to switch on or off. The indicates when it is switched on.

Press and hold the RED PHONE button to return to the idle screen.

BT CALLING FEATURES

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To switch Call Waiting on/off

You can choose whether to have your Call Waiting service switched on or off depending on what you are doing i.e. if you are using the Internet via your PC and do not want Call Waiting to interrupt you.

Press the

MENU options button.

Press the DOWN navigation button until the display shows

Select Services

Press the

OK options button.

Press the

DOWN navigation

button until the display shows

For All Calls

Press the

OK options button.

Press the

DOWN navigation

button until display shows

Call Waiting

Press the

OK options button.

Press the

DOWN navigation

button to choose between

Off

Press the

OK options button.

Press the

RED PHONE button

until you reach the idle display.

To withhold your number from being sent

Your number appears on the display of the person you call. You can withhold it from the next call.

Press the MENU options button. Press the DOWN navigation

button until the display shows

Select Services

Press the

OK options button.

The display shows

Withhold

Number

. Press the OK options button. Enter the telephone number

you want to call. Press the

OK options button

to dial. The number is dialled and your

number is withheld for this call.

Ring Back Off

If you make a call and the number is engaged you can set your telephone to ring you back once the number is free by pressing 5. If you want to cancel this request i.e. if you have to go out before the call rings back.

Press the

MENU button.

Display shows

Select

Services

jkl

BT CALLING FEATURES

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To set Call Divert

You can divert all incoming calls to another number where you can be reached.

You can divert calls:

•

All calls

– calls are put straight through to the number you have set.

•

No answer

– calls are forwarded if your phone is not answered.

•

When busy

– calls are forwarded if your phone is engaged.

Press the

MENU options button.

Note

Call Divert requires subscription from your Network provider. You may be charged a subscription fee.

Press the DOWN navigation button until the display shows

Select Services

highlighted.

Press the

OK options button.

Press the

DOWN navigation

button until the display shows

For All Calls

Press the

OK options button.

Display shows

Call Divert

Press the

OK options button

again. Press the

UP or DOWN navigation button to display the option you want

All Calls

No AnswerorWhen Busy

Press the

OK options button again.

Select

Off

Press the

OK options button. Enter the telephone number

you want your calls diverted to. Press the

OK options button. You will hear a Network

message confirming your divert request.

Press the

RED PHONE button until you reach the idle display.

Press the OK options button. Press the

DOWN navigation

button until

Cancel Ringback

is displayed. You will hear a Network

message confirming your divert request.

Press the

OK options button.

Press the

RED PHONE button

until you reach the idle display.

BT CALLING FEATURES

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Press the OK options button. Display shows

Entry Saved

Press the RED PHONE button until you reach the idle display.

Voice Mail

You can set the 1 button as a quick access button to either the answering machine or your voice mail service if you have Call Minder or another network messaging service on your telephone line.

Additional features

To set up quick access to your Voice Mail service when behind a switchboard e.g. Meridian Mail

Follow the steps previously given, but when you come to enter the telephone number of your messaging service, you will need to follow the example below:

Enter the access number for your messaging service, e.g.

7000

Press

and hold the RECALL button until Pis displayed to enter a pause in the dialling sequence.

Enter your extension number, followed by a hash, e.g.

1234 #

Press

and hold the RECALL button until Pis displayed to enter another pause in the dialling sequence.

To set one-touch access to your messages

Press the MENU options button. Press the

DOWN navigation

button until the display shows

Voice Mail

Press the

OK options button.

The display shows

Set Key 1

Press the

OK options button.

The display shows

Network

Mailbox

Answering Machine

Press the

OK options button.

To select either Network Mailbox or Answering Machine.

IF Network Mailbox is selected:

Enter the telephone number of your messaging service. For example, 1571 to access the ‘BT Answer’ voice mail service.

ADDITIONAL FEATURES

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Press and hold down the 1 button.

When set up it will take you into your message service. If during the set up you entered your security PIN as well as the telephone number you will be taken quickly into your messages. If the security PIN was not included you will have to enter this number now, followed by a

You will then be taken into your messages.

Press the RED PHONE button until you reach the idle display.

Note

If you store your security PIN as part of the quick access number, anyone with access to the handset will be able to retrieve your messages.

To retrieve messages from your Voice Mail service

Press the MENU options button.

Press the

DOWN button

until the display shows

Base

Settings

Press the

OK options button.

To switch Call Director on and off

Call Director

If you have more than one handset registered to the base station, external callers can directly dial a specific handset.

After dialling your phone number, the caller is asked to select the number of the person they wish to speak to or they will hear your personal Call Director announcement. They will have 5 seconds to dial the internal handset number. If no one answers, then the answering machine will pick up the call after the specified ring delay, if the answer machine is set to ON. However, even though only the specified handset will ring, the call will be displayed and can be answered by any handset registered to the base by pressing the GREEN PHONE button.

For Call Director to work you must switch the feature on and you will need to record an announcement.

ADDITIONAL FEATURES

Enter your PIN followed by a hash, e.g.

000000 #

The entire number should look like this:

7000P1234#P000000#

Press the OK options button. Press the

RED PHONE button

until you reach the idle display.

BT Diverse Helpline – 08457 908 070

Press the DOWN button until the display shows

Call

Director

Press the

OK options button.

Display shows

Call Director Activation

Press the

OK options button to switch on or off. The tick indicates that Call Director is switched on.

Press

and hold the RED

PHONE button to return to the

idle screen.

You can record your own personal Call Director announcement, a typical announcement could be, ‘To

speak to John, press 1, to speak to Anne, press 2,’ or you can use

the pre-recorded announcement. Press the

MENU options button.

Press the

DOWN button until the display shows

Base

Settings

Press the

OK options button. Press the

DOWN button until the display shows

Call

Director

Press the

OK options button.

Display shows

Call Director Activation

Press the

DOWN button

until the display shows

Record

Announcement

Press the

OK options button.

Display shows

Press OK

Speak after tone

Press the

OK button. You will

hear a tone. Speak your announcement into

the handset. When you have finished, press the

OK button.

Your announcement will be played back to you.

To record a Call Director announcement

Press the MENU options button.

Press the

DOWN button

until the display shows

Base

Settings

Press the

OK options button.

Press the

DOWN button

until the display shows

Call

Director

Press the

OK options button.

Display shows

Call Director Activation

To play your Call Director announcement

ADDITIONAL FEATURES

BT Diverse Helpline – 08457 908 070

Press the DOWN button until the display shows

Play

Announcement

Press the

OK options button. Your announcement will be

played back to you.

Press the MENU options button.

Press the

DOWN button until the display shows

Base

Settings

Press the

OK options button. Press the

DOWN button until the display shows

Call

Director

Press the

OK options button. Display shows

Call Director Activation

Press the

DOWN button until the display shows

Delete

Announcement

Display shows

Delete.

Are you sure?

Press the

OK options button to confirm.

Press

and hold the RED

PHONE

button to return to the

idle screen.

To delete your Call Director announcement

ADDITIONAL FEATURES

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To change the earpiece volume and handsfree volume

You can choose from:

• 3 earpiece volume levels

• 5 handsfree loudspeaker

volume levels.

Press the

MENU options button.

Press the DOWN navigation button until the display shows

Audio Settings

Press the

OK options button. The display shows

Earpiece

Volume

Press the OK options button. You hear the current earpiece volume.

Press the LEFT or RIGHT navigation button to set the volume level you want.

Press the

OK options button. Press the DOWN navigation

button to select the handsfree volume.

Press the OK options button. You hear the current handsfree volume.

Press the LEFT or RIGHT navigation button to set the volume level you want.

Press the

OK options button to

confirm and save the settings. Press the RED PHONE button

until you reach the idle display.

Handset settings

You can choose a range of settings to suit your personal preferences.

To set the ringer volume and melody

You can choose from:

• 5 ringer volumes (original setting = 3)

• Crescendo ring (increasing volume)

• Ringer off

• 10 ringer melodies

Press the MENU options button. Press the

DOWN navigation

button until the display shows

Audio Settings

. Press the OK options button. Press the DOWN navigation

button until the display shows

Ringer Volume

Press the

OK options button. You hear the current ringer volume.

HANDSET SETTINGS

BT Diverse Helpline – 08457 908 070

Press the LEFT or RIGHT navigation button to set the ringer level you want.

Press the OK options button. Press the

DOWN navigation button to select the ringer melody.

Press the

OK options button.

Select whether external calls or internal calls:

Press the OK options button. Press the UP or DOWN

navigation button to set the ringer melody you want. The melody is played and its number shown.

Press the

OK options button to confirm and save the settings.

A is displayed next to the

Set melody

Press the

RED PHONE button until you reach the idle display.

Shortcut button

If you want to switch the handset ringer off quickly you can also press and hold the button. The icon is displayed. To turn the handset ringer back on press and hold down the button again and the symbol will disappear.

To change the display language

Press the MENU options button. Press the

DOWN navigation

button until the display shows

Handset Settings

. Press the OK options button. Press the DOWN navigation

button until the display shows

Language

Press the

OK options button.

Press the DOWN navigation button to display the language you want.

Press the OK options button to confirm.

Press the

RED PHONE button

until you reach the idle display.

HANDSET SETTINGS

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Alarm clock

You can use your handset as an alarm clock. You must set the date and time before the alarm will work. The alarm will ring daily until the setting is turned off.

To set the alarm

Press the ALARM CLOCK options button.

Display shows

Alarm Clock

Press the

OK options button.

Display shows

Enter alarm

time

and the first digit of the

time will be flashing. Enter the time you want the

alarm to go off at. Press the

OK options button.

Use the

UP/DOWN navigation

button to select

am/pm

if in 12

hour mode. Press the

OK options button.

Display shows

Entry Saved

Press the

RED PHONE button

until you reach the idle display. The icon will be displayed

in the top right of the handset display to indicate that the alarm has been set.

To stop the alarm ringing

When the alarm goes off it sounds like an incoming call and lasts for about 30 seconds. The display will also show

< < < Alarm Clock > > >

flashing.

Press any button to switch the alarm off.

To cancel the alarm setting

The alarm will ring daily until you cancel the setting.

Press the

ALARM CLOCK

options button. Display shows

Alarm Clock

with a above the OK options button.

Press the

OK options button.

You will hear a tone and the

will disappear. Press the RED PHONE button until you reach the idle display.

The icon will have disappeared from the top of the handset display.

Note

The alarm will only sound if the handset is in idle mode. The alarm will not sound if the Room Monitor function is being used.

HANDSET SETTINGS

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Appointment call

You can use your handset to remind yourself of an appointment. You can set the time and date of the appointment and enter a name for it. The alarm will ring on the time and date you have set.

To set the appointment call

Press the MENU options button.

Press the

DOWN navigation

button until the display shows

Calender/Clock

Press the

OK options button.

Display shows

Set Appointment

Press the

OK options button.

Display shows

Enter Date:

and the first digit is flashing. Enter the day and month of

the appointment, e.g . for 20th May enter

20.05

Press the

OK options button.

Display shows

Enter Time:

and the first digit is flashing. Enter the hours and minutes

of the appointment. Press the

OK options button.

Use the

UP/DOWN navigation

button to select

am/pm

if in 12

hour mode.

Press the OK options button. Display shows

< Enter Text >.

Enter a name for the appointment, e.g. Dentist, using the keypad letters.

Press the

OK options button.

Display shows

Entry Saved

Press the RED PHONE button to return to the idle display.

The icon will be displayed in the top right of the handset display to indicate that the appointment has been set.

Note

Your handset will only display an appointment if the handset is in idle mode. An appointment will not be displayed if the Room Monitor function is being used or if a call is in progress.

HANDSET SETTINGS

BT Diverse Helpline – 08457 908 070

To stop the appointment call alarm ringing

When the alarm goes off it sounds like an incoming call and lasts for about 30 seconds. The display will also flash the name of the appointment.

Press the

OK options button to

switch the alarm off.

To cancel a set appointment call

Press the MENU options button.

Press the

DOWN navigation

button until the display shows

Calender/Clock

Press the

OK options button.

Display shows

Set Appointment

with a underneath it. Press the

OK options button.

You will hear a tone and the

will disappear to indicate that the appointment has been cancelled.

Press the

RED PHONE button

until you reach the idle display. The icon will have

disappeared from the top of the handset display.

To switch off your handset’s beeps and tones

You can switch off and on:

• Key beeps when you press each button on your handset

• Confirmation beeps when you have finished making a setting or action on your handset.

• Battery Low warning beep. You can also set this to sound only during a call.

Press the

MENU options button.

Press the DOWN navigation button until the display shows

Audio Settings

. Press the OK options button. Press the

DOWN navigation

button until the display shows

Advisory Tones

. Press the OK options button. Press the OK navigation

button to switch the key tones On or Off.

Press the

DOWN navigation

button to move to the next line. Press the OK options button. Press the UP or DOWN

navigation button to switch the battery low beep On or Off or to sound only during a call.

Press the

OK options button to

confirm the settings. Press the RED PHONE button

until you reach the idle display.

HANDSET SETTINGS

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To switch auto talk on or off

When you receive a call, you can answer it simply by lifting the handset off the base station. This is called auto-talk. When you switch auto-talk off, you answer all calls by pressing the GREEN PHONE button.

Press the

MENU options button.

Press the

DOWN navigation

button until the display shows

Handset Settings

Press the

OK options button.

The display shows

Auto

Answer

Press the

OK options button. A indicates auto talk is switched on. Press the OK options button again to switch auto-talk off.

Press the

RED PHONE button until you reach the idle display.

To reset a handset

You can restore a handset to its factory settings.

The handset’s Registration, the Directory and the Calls list are not affected.

Press the

MENU options button.

Press the

DOWN navigation

button until the display shows

Handset Settings

Press the

OK options button.

Press the

DOWN navigation

button until the display shows

Reset Handset

Press the

OK options button.

The display shows

reset to

default?

Press the OK options button to confirm reset.

The settings after a reset will be:

Ringer volume 3 Ringer melody 1 Auto talk On Battery low beep On Room monitor level off Room monitor level high Time control off Display language English Redial list deleted

Press the RED PHONE button until you reach the idle display.

HANDSET SETTINGS

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To give a handset a name rather than a number

The handsets when registered are assigned numbers e.g.

INT 1

. You can give the handset a name instead of a number to match the user or location, e.g.

Anne

Office

. The name can be up to 10 characters long.

Press the INT options button to enter the internal call menu.

Press the

UP or DOWN navigation button to select the handset you want to change the name or number of.

Press the DOWN navigation button to display

Change

Handset Name

To switch keyguard on and off

You can lock the keypad so that it cannot be used accidentally while carrying it around.

Press and hold the #button. When the keyguard is switched on, the display will show the icon.

Press and hold the #button to switch the keyguard off.

INT

To change the internal number of a handset

Your handsets are automatically assigned internal numbers between 1-6. You can change these numbers.

Press the

INT options button

to display the list of handsets. Press the

UP or DOWN navigation button to select the handset you want.

Press the

MENU options button.

Edit Handset No.

is displayed.

Press the

OK options button.

Note

This name will only appear in the internal list of handsets.

INT

Press the OK options button. Press the C options button

to delete the old name. Enter the name you want (see

page 17). Press the

OK options button to confirm.

Press the RED PHONE button until you reach the idle display.



HANDSET SETTINGS

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To switch walk and talk mode on and off

To switch walk and talk on:

Press the MENU options button.

Press the

DOWN navigation button until the display shows

Additional Features

. Press the OK options button. Display shows

Room Monitor

Press the DOWN navigation button until the display shows

Walk and Talk

Press the

OK options button.

You will hear a tone and the display will show

Walk and Talk

To switch walk and talk off:

Press the MENU options button.

Display shows

Walk and Talk

Off

Press the

OK options button.

The display will return to the idle screen.

Enter an available number. If the number is already assigned to another handset you hear a beep. Select another number.

If required, press the

UP or

DOWN navigation button to

select another handset and use the keypad to change the number.

Press the

OK options button

to confirm. Press the

RED PHONE button

until you reach the idle display.

• The handsets are registered to different bases but are both set to

Best Base

• One of the handsets is not registered and the other handset is registered as

Best Base

• Neither handset is registered.

Walk and talk

If you have more than one Diverse 5300 handset then you can use the walk and talk mode. This allows two handsets to communicate with each other outside the range of the base station. When they are out of range, however, they cannot receive external calls. The maximum range between the communicating handsets is 300 metres outdoors in ideal conditions. Please note that batteries are used more quickly in walk and talk mode.

Communication between two handsets is possible when:

• Both handsets are registered to the same base and have currently selected that base.

HANDSET SETTINGS

BT Diverse Helpline – 08457 908 070

To use walk and talk

To call a handset:

When you have switched walk and talk mode on for at least two handsets as shown on page 48:

Press the

GREEN PHONE

button. Display will show

Walk and Talk

Call to all

All handsets that are in walk and talk mode will be called. The connection will be made with the first handset to answer the walk and talk call.

To answer a call:

Press the GREEN PHONE button to take the call.

To end a call:

Press the RED PHONE button.

Room monitor

You can use a handset as a room monitor. If a certain noise level is reached, for example a baby crying, the handset will automatically dial an internal or external number which you have set.

The following points should be considered when using the room monitor:

• If you store an external number that has an answering machine connected, it should be switched off.

• Make sure Call barring is not set.

• Any incoming calls on the handset

being used as the room monitor will not ring at the handset, however, the display will show when you have a call.

• The battery power is used up more quickly. If using for long periods of time it may be advisable to place the handset in the base to ensure that the battery does not run out.

• When an external number is called it will ring for approximately 90 seconds but room monitor calls to an internal number are unlimited.

HANDSET SETTINGS

BT Diverse Helpline – 08457 908 070

To enter an external or internal number for your room monitor call

Press the MENU options button.

Press the DOWN navigation button until the display shows

Additional Features

. Press the OK options button. Display shows

Room Monitor

. Press the OK options button. Display shows

Call

Internal

Either:

To enter an internal number:

Press the OK options button. Enter the internal handset

number. Press the OK options button.

Or:

To enter an external number:

Press the DOWN navigation button to scroll to

Call

External

and press the OK options button.

Display shows

< Enter Number >

Enter the telephone number. Display shows

Entry Saved

and then

Room Monitor set to:

with the last four digits of the telephone number.

To set the room monitor sensitivity level

Press the MENU options button.

Press the

DOWN navigation

button until the display shows

Additional Features

Press the

OK options button.

Display shows

Room Monitor

Press the

OK options button.

Press the

DOWN navigation

button until the display shows

Level

Press the

OK options button.

Use the

UP/DOWN navigation

button to select either

Low

High

Press the

OK options button.

A will be displayed to indicate that the level has been set.

Press the

RED PHONE button

until you reach the idle display.

HANDSET SETTINGS

BT Diverse Helpline – 08457 908 070

To switch the room monitor off from another phone

When you are called by the room monitor you can switch off the room monitor from that phone.

Answer the call. Press the

9 and #button. The room monitor will be switched off.

To switch the room monitor off

Press the MENU options button.

Display will show

Room Monitor off

Press the

OK options button.

Note

The other room monitor functions, e.g. no ringer will remain until you press the MENU options button and OK options button on the handset that is set to room monitor.

wxyz

HANDSET SETTINGS

BT Diverse Helpline – 08457 908 070

Base station settings

Press the OK options button to save the new PIN.

Press the

RED PHONE button

until you reach the idle display.

To change the base station PIN

Press the MENU options button. Press the

DOWN navigation button until the display shows

Base Settings

Press the

OK options button. Select

System PIN

Press the

OK options button. Enter the current PIN

(original setting =

0000

Press the

OK options button. Enter the new PIN. Press the

OK options button. Repeat the new PIN to confirm.

Base station PIN (Personal Identification Number)

Your base station PIN has a default setting of

0000

but you may want to change this to prevent unauthorised use of the handset(s).

If you change your PIN keep a record of the new number by writing it in the space provided on

page 9.

To reset the base

You can restore a base station to its factory settings. Resetting the base will not affect the system PIN or handset registration.

Press the

MENU options button.

Press the

DOWN navigation

button until the display shows

Base Settings

Press the

OK options button.

Press the

DOWN navigation

button until the display shows

Base Reset

Press the

OK options button.

Enter the current PIN (original setting =

0000

Press the

OK options button.

Display shows

reset to

default?

Press the OK options button to confirm reset.

BASE SETTINGS

BT Diverse Helpline – 08457 908 070

The settings after a reset will be:

Calls list deleted Handset names INT 1- INT 6 Dialling mode tone Flash time 100ms Prefix deleted Pause after prefix 3secs SMS provider Pre-set number number switched on SMS incoming and outgoing lists deleted Voice mail deleted

Press the RED PHONE button until you reach the idle display.

To set repeater mode

You can extend the range of your base station by purchasing a BT Diverse repeater. This boosts the signal and allows you to use your handset further away from the base station. If you want to use a BT Diverse repeater, you must switch this mode on.

Press the

MENU options button.

Press the DOWN navigation button until the display shows

Base Settings

. Press the OK options button. Press the

DOWN navigation

button until the display shows

Additional Features

. Press the OK options button. Press the DOWN navigation

button until the display shows

Repeater Mode

Press the

OK options button.

Display shows

Change

repeater setting

. Press the OK options button. The message states “Please

wait”. The phone will return to the main idle screen automatically.

Note

The icon beside

Repeater mode

shows that it is ON.

BASE SETTINGS

BT Diverse Helpline – 08457 908 070

Setting up and personalising your answering machine

You can operate your BT Diverse 5350 answering machine from:

• The base unit

• The handset

• Remotely from any external

TouchtoneTMtelephone.

The factory setting for the answering machine is ON, so you can use it as soon as you have charged up your BT Diverse 5350. Your callers will be greeted with a pre-recorded outgoing message ‘Hello, your call cannot be

taken at the moment, so please leave your message after the tone’.

You will need to set the date and time (if you have not already done so) so that you will know when each message was received. You can set the date and time manually (see page 14) or if you have subscribed to your network’s Caller Display service, the date and time will be set automatically as soon as you receive your first call.

Outgoing messages

The outgoing message is the greeting a caller first hears when the answering machine picks up their call. Your BT Diverse 5350 gives you a choice of 2 outgoing messages, one for ‘Answer and Record mode’ and one for ‘Answer Only mode’:

Answer and Record

The pre-recorded outgoing message for Answer and Record mode is:

“Hello, your call cannot be taken at the moment, so please leave your message after the tone”.

If you wish, you can record your own outgoing message. See ‘To record your own outgoing message’, on page 55.

When the answering machine takes a call, your BT Diverse 5350 will play your Answer and Record message and then your caller can leave a message.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

Answer Only

There is no pre-recorded message for Answer Only so you will need to record your own, remembering to tell your caller that they will not be able to leave a message. See ‘To record your own outgoing message’, opposite.

When the answering machine takes a call, your BT Diverse 5350 will play your Answer Only message but will not

allow your caller to leave a message.

To record your own outgoing message

Press the MENU options button.

Press the

DOWN button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button

until the display shows

Announcements

Press the

OK options button.

The display shows

Record Announcement

If you want to record a message for Answer and Record:

Press the OK options button.

Note

The minimum outgoing message length is 4 seconds and the maximum length is 2 minutes and 50 seconds.

If you record a message of less than 4 seconds, the display shows

Recording too short!

If you pause during recording for longer than 2 seconds recording is stopped.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

To play your outgoing message

Press the MENU options button.

Press the

Down button until

the display shows

Voice Mail

. Press the OK options button. Press the DOWN button

until the display shows

Announcements

Press the

OK options button.

Press the DOWN button until the display shows

Play

Announcement

, to play your

Answer and Record message.

Press the DOWN button again to display

Play Announce Only

to play the Answer Only message.

Press the OK options button. You will hear your outgoing

message via the loudspeaker.

Press and hold the RED

PHONE

button to return to the

idle screen.

Note

If you have not recorded an Answer Only outgoing message the display will show

Announce only not

available!

If you want to record a message for Answer Only:

Press the DOWN button until the display shows

Record

Announce Only

and then press

the OK options button. The display shows

Press “OK” Speak after tone

Press the OK options button to confirm you are ready to record your message.

After you hear the short beep, speak your outgoing message clearly into the handset.

To stop recording press the OK options button.

The display shows

Recording

saved

, you hear a confirmation tone and your message is played back to you.

Press

and hold the RED

PHONE

button to return to the

idle screen.

Note

To cancel recording at any time, press the button.

If you cancel while recording: In Answer and Record mode – the display will show

Announcement deleted!

and the pre-recorded outgoing message will be used again.

In Answer Only mode – the display will show

Announce

only not available!

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

Press and hold the RED PHONE button to return to the

idle screen.

To delete your outgoing message

If you delete your own outgoing message:

In Answer and Record mode – The pre-recorded outgoing

message is automatically reinstated.

In Answer Only mode – The answering machine

switches itself off. Press the

MENU options

button. Press the

Down button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button

until the display shows

Announcements

Press the

OK options button.

Note

If you have not recorded an Answer Only outgoing message the display will show

Announce only not

available!

To select the outgoing message your callers will hear

Press the MENU options button.

Press the

Down button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button

until the display shows

Announcements

Press the

OK options button.

Press the

DOWN button until

the display shows

Set Answer

Mode

Press the

OK options button.

The display shows

Answer and Record

To select Answer and Record:

Press the OK options button, A shows Answer and

Record mode is selected.

Or To select Answer Only:

Press the DOWN button again to display

Announce Only

Press the

OK options button.

A shows

Answer Only

mode is selected.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

Answer Delay

Answer delay sets the number of times your BT Diverse 5350 will ring before the answering machine picks up a call and starts playing the outgoing message.

You can choose for the answering machine to pick up immediately, after 10 seconds, after 20 seconds (pre-set setting) or after 30 seconds. You can also select ‘Auto’ which is the Time Saver setting.

Time Saver can save you the cost of a call when you want to ring in to find out if you have new messages.

• If your answering machine answers after 10 seconds, you have new messages.

• If it answers after 20 seconds, you do not have new messages.

So if you wait for approx. 15 seconds, you can end the call without the cost of being connected, knowing you have no new messages.

Press the DOWN button until the display shows

Delete Announcement

If you want to delete the Answer and Record Message:

Press the OK options button.

Or If you want to delete the Answer

Only message:

Press the DOWN button again to display

Delete Announce Only

Then, press the

OK options

button. The display shows

Delete Are you sure?

Press the OK options button to confirm.

The display shows

Announcement deleted!

Press and hold the RED PHONE button to return to the

idle screen.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

To change the answer delay setting

Press the MENU options button.

Press the

DOWN button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button until

the display shows

Ring Delay

Press the

OK options button.

Press the

UP or DOWN button to select the setting you want –

Immediately, 10 sec, 20 sec

30 sec

Auto

Press the

OK options button to confirm.

A is shown next to the selected answer delay setting.

Press

and hold the RED

PHONE button to return to the

idle screen.

Setting the message length

You can specify the time limit your callers have to leave a message. The choices are 30 seconds, 60 seconds, 120 seconds (this is the factory setting) or Maximum (remaining record time).

To adjust the message length

Press the MENU options button.

Press the

DOWN button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button until

the display shows

Records

Press the

OK options button.

The display shows

Message

Length

Press the

OK options button.

Press the

UP or DOWN button to select the required message length –

Maximum, 30 sec

60 sec

120 sec

Press the

OK options button to confirm.

A is shown next to the selected message length.

Press

and hold the RED

PHONE button to return to the

idle screen.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

Call screening

From your base station or handset, you can listen in to a caller leaving their message. This feature can be switched on or off on either the handset or on the base station. The factory setting is on.

To use call screening

Press the MENU options button.

Press the

Down button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button

until the display shows

Call

Screening

Press the

OK options button.

The display shows

Handset

To switch the Handset Loudspeaker ON or OFF:

Press the OK options button. A shows when call

screening is set to ON.

To switch the Base Loudspeaker ON or OFF:

Press the Down button until the display shows

Base

Press the

OK options button.

A shows when call screening is set to ON.

Quick access button setting

Your BT Diverse 5350 comes preset so that you can quickly access your answering machine messages by pressing the ENVELOPE button.

If you have Call Minder or a Network Messaging Service set up on your BT Diverse 5350 you may want to change this setting, so that when you press the ENVELOPE button you have quick access to your mailbox, instead of to the built-in answering machine. For more information on Voice Mail, see page 37.

Note

During a call you can switch off call screening by pressing the RED PHONE button.

Press and hold the RED PHONE button to return to the

idle screen.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

Using the BT Diverse 5350 answering machine via the base unit

You can operate and use the main answering machine functions via the buttons on the base, when the handset is in standby mode.

For more advanced functions you will need to refer to the instructions in the section ‘Using the BT Diverse 5350 answering machine via the handset’.

Note

If the answering machine is being operated from the handset or it is recording a message, it cannot be operated from the base at the same time.

To switch the answering machine on and off

Press the ANSWERING MACHINE button to switch

ON or OFF.

When you switch the answering machine ON:

The ANSWERING MACHINE button lights up and the available recording time is announced.

In idle mode, the handset display shows the icon.

When you switch the answering machine OFF:

The ANSWERING MACHINE button light goes out and the

icon disappears from the

handset display.

ANSWERING MACHINE

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BT Diverse Helpline – 08457 908 070

To adjust the loudspeaker volume during playback

Press the – button to decrease the volume.

Press the

+ button to increase the volume.

To playback messages

Press the



■

button.

During playback:

Press the button to repeat the current message.

Press the



button twice to skip back to the previous message.

Press the



button to play the next message.

Press the



button twice to skip forward to the message after next.

Press the



■

button to stop

playback. Press the

DEL button to delete

the current message.

New message indicator

If you have a new message stored on your answering machine, the ANSWERING MACHINE button light on the base will flash to alert you. This will still happen, even when the answering machine is switched off.

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ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

Using the BT Diverse 5350 answering machine via the handset

Note

If the answering machine is being operated from the base or it is recording a message, it cannot be operated from the handset at the same time.

To switch the answering machine on and off

Press the MENU options button.

Press the

DOWN button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button until

the display shows

Answer

Machine

Press the

OK options button.

The display will show a when the answering machine is set to ON.

When you switch the answering machine ON:

The ANSWERING MACHINE button lights up and the available recording time is announced.

In idle mode, the display shows the icon.

When you switch the answering machine OFF:

The ANSWERING MACHINE button goes out and the icon disappears from the display.

To interrupt a call

If a caller is leaving a message, you can interrupt and take the call at the handset.

While the caller is leaving their message:

Press the GREEN PHONE button. The machine stops recording and you can talk to your caller.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

Note

If 2 or more seconds have already been recorded when you take the call, the call will still be displayed as a new message.

To listen to your messages

Press the ENVELOPE button. Press the

DOWN button until

the display shows

e.g.

Answering Mach. 01+04

• The first 2 digits (e.g.

) refer to the number of new messages saved.

• The last 2 digits (e.g.

) refer to the number of old messages saved.

Press the

OK options button.

Your message(s) will be played back to you over the handset loudspeaker.

Playing messages

Playback begins with the first new message. At the start of each message, the number of the message and the day and time the message was received are announced.

When all new messages have been played, old messages will follow.

If there are no new messages, just the old messages will play back.

At the end of all messages, you hear the end of messages tone.

Once you have played back a message it is classed as an ‘old’ message.

Answering machine operation during playback:

To pause playback:

Press the MENU options button, ‘Pause’ is announced and the display shows

Continue

Press the

OK options button to

resume playback.

To change the playback volume:

Press the MENU options button, ‘Pause’ is announced and the display shows

Continue

Press the

DOWN button until

the display shows

Volume

Press the

OK options button.

New message indicator

If you have a new message stored on your answering machine, the icon on the handset display will flash to alert you. This will still happen, even when the answering machine is switched off.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

Note

If playback is stopped for more than a minute the answering machine returns to the idle screen.

Press the MENU options button. ‘Pause’ is announced. Press the

DOWN button until

the display shows

Delete all

Press the

OK options button.

The display shows

Really?

Press the OK options button.

Deleted

is displayed and

‘Messages deleted’ is announced. Press

and hold the RED

PHONE button to return to the

idle screen.

Press the LEFT or RIGHT button to decrease or increase the volume.

To repeat the current message:

Press the UP button.

To skip back to the previous message:

Press the UP button twice. To play the next message:

Press the DOWN button.

To skip forward to the message after next.

Press the DOWN button twice To delete the current message.

Press the C options button.

Message deleted!

is displayed

and announced. Press

and hold the RED

PHONE button to return to the

idle screen.



To delete all messages

You can only delete old messages, so you must listen to your messages before you can delete them.

To record a memo message

You can record a memo that other users can listen to and delete just like a message that has been received.

Press the

MENU options

button. Press the

DOWN button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button

until the display shows

Record Memo

Press the

OK options button.

Display shows

Press OK.

Speak after tone

Press the

OK button and

speak your message.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

The display shows

Entry

Saved

and you hear a

confirmation tone. Playback then resumes

automatically.

To copy a telephone number of a message to the directory

During message playback:

Press the MENU options button.

‘Pause’ is announced. Press the

DOWN button

until the display shows

Copy to Directory

Press the

OK options button.

The display shows the callers telephone number.

Press the

OK options button.

The display show

Enter a name using the keypad.

Press the

MENU options

button . The display shows

Save Entry

Press the

OK options button.

To record your voice commands

Press the MENU options button.

Press the

DOWN button until

the display shows

Voice Mail

Press the

OK options button.

Press the

DOWN button

until the display shows V

oice

Prompts

Press the

OK options button.

Display shows

Record Word

Press the OK options button.

Press the OK button to stop recording.

Operating the answering machine using voice activation

You can use voice commands to control message playback. To use voice activation you must switch the voice prompts feature on. Four users (User 1 to 4) can store a recording of the commands Delete, Forward and Back. When recording you must speak all 3 commands in the above order.

ANSWERING MACHINE

Note

If you press the RED PHONE button while recording a memo, the recording will be cancelled and the memo will not be saved.

BT Diverse Helpline – 08457 908 070

Display shows

Record Word:

Select User

Press the

OK options button.

Press the

UP/DOWN button to select the User you want (User 1-4).

Press the

OK options button. Display shows

Press OK.

Speak after tone

Press the

OK options button. You will be prompted to speak

the words

Delete, Forward and Back. You will be asked to repeat the command each time. If the command sounds too different the prompt will ask you to speak them again. You will hear a tone to indicate that the command has been saved each time.

Press

and hold the RED

PHONE button to return to the

idle screen.

Press the DOWN button until the display shows

Voice

Prompts

Press the

OK options button.

Display shows

Record Word

Press the

DOWN button

until the display shows

Voice

Control

Press the

OK options button to switch on and off. The tick indicates that the feature is switched on.

Press

and hold the RED

PHONE button to return to the

idle screen.

To switch the voice prompts on and off

Press the MENU options button.

Press the

DOWN button until

the display shows

Voice Mail

Press the

OK options button.

To operate the answering machine using voice activation

Whilst playing messages using the handset:

Press and hold the GREEN PHONE button.

The loudspeaker will come on and you will hear a tone.

Speak your command (

Delete,

Forward or Back). If deleting a

message, you will be asked to repeat the word Delete to confirm deletion.

ANSWERING MACHINE

BT Diverse Helpline – 08457 908 070

REMOTE ACCESS

To switch on your answering machine from another phone

If you forget to switch your answering machine on, you can do it from another phone.

Dial your telephone number and let the phone ring for approximately 1 minute.

When you hear the announcement ‘Please enter PIN’. Enter the base PIN (must be changed from

0000

The recording time left will be announced. Any messages are played back to you.

You can operate your answering machine from any external

Touchtone

phone by phoning your BT Diverse 5350 and entering your base station PIN.

Using this code prevents other people from accessing your answering machine functions without your permission.

IMPORTANT

You must change the base station PIN from the Original setting of

0000

for your remote access to function. See ‘To change the base station PIN’, page 52.

To access and play your answering machine messages from another phone

Dial your telephone number.

When you hear your outgoing message:

Press the 9 button. Enter your base PIN. Your machine tells you

whether you have any new messages. The messages are now played back.

To control the answering machine functions during playback:

To repeat the current message. Press twice to skip back to previous message.

To pause/resume playback. To skip forward to the next

message. Press

twice to skip to the

following message. To delete the current message.

When you end the call, your answering machine will be switched on.

Remote access

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abc

def

BT Diverse Helpline – 08457 908 070

ADDITIONAL HANDSETS

Using additional handsets and bases

Registering additional handsets

If you purchase new handsets to use with your current BT Diverse 5350, they will not be pre-registered to a base station. You will need to do this before you can use them.

To register a new BT Diverse 5300 handset to a 5350 base station

For this method of registration your handset must be a BT Diverse 5300.

Place your handset in the base station.

Ensure that the handset is switched on.

After about 1 minute, the handset’s internal number will be displayed, e.g.

INT 2

The next available internal number (

2-6) has been automatically assigned to the handset.

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Up to six handsets can be registered and operated from the BT Diverse 5350 base station. This allows you to make an internal call between two handsets while a third is making an external call.

Each handset can only be registered with one base at a time.

INT MENU

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INT MENU

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INT MENU

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abc

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BT Diverse Helpline – 08457 908 070

ADDITIONAL HANDSETS

If the base station is a BT Diverse 5310 or 5350 base press the PAGE button for approximately three seconds.

After approximately one minute the handset will display its internal number. The handset is now registered and the handset display will return to the idle screen.

If the base is not a 5310 or 5350 you will need to follow the user guide for the base station you are registering the 5300 handset to.

To manually register a BT Diverse 5300 handset to another base station

If you want to register your handset to another base station you will need to manually register it.

On the handset to be registered:

Press the MENU options button. Press the

DOWN navigation

button until the display shows

Handset Settings

Press the

OK options button.

Press the

DOWN navigation

button until the display shows

Press the

OK options button. Enter system PIN. Press the

OK options button.

Note

If all internal numbers have been assigned then the internal number 6 will be re-assigned.

You can change the internal handset number if you wish, see page 47.

Note

To make internal calls or page handsets, see page 28.

Page

BT Diverse Helpline – 08457 908 070

ADDITIONAL HANDSETS

To de-register a handset

Press the INT navigation button to display the list of internal handsets registered to the base.

Press the

UP or DOWN navigation button to select the handset you want to de-register.

Press the

MENU options button.

Press the

DOWN navigation button until the display shows

De-register Handset

Press the

OK options button. Enter the base station PIN

(original setting =

0000

Press the

OK options button. Display shows

de-register

handset?

Press the OK options button to confirm de-registration.

Press the

RED PHONE button to return to the idle screen.

Note

To check that the handset has registered successfully to the base, press the PAGE button, all handsets will ring.

To register BT Diverse 2000/ 3000/4000 series handsets and other makes

Providing your handset is GAP (Generic Access Profile) compliant, you can register it to your BT Diverse 5350 base.

Place your handset into registration mode according to the instructions in its user guide.

When the handset is in registration mode, you will need to press the

PAGE button located on the top of your BT Diverse 5350 base station, for approximately three seconds. After a short period of time the handset will be registered. The BT Diverse 5350 will allocate the next available handset number.

INT

Page

BT Diverse Helpline – 08457 908 070

HELP

Help

Try these solutions to the most common problems.

Problem Possible cause Solution

Handset not registering. The base is not powered.

Make sure that the power supply

There are no batteries in the

is plugged in at the base and

handset.

switched on. Make sure that the rechargeable batteries (included) are fitted in the handset correctly. Switch the handset off and then back on again, place the handset on to the base again and leave for approx. 1 minute to try registering again.

If this is still unsuccessful, then try a manual registration (see page 70).

You have forgotten your base You have changed the PIN. Try entering the default PIN (0000). station PIN number. If you have changed the PIN and

cannot remember the number you will need to contact the BT Diverse Helpline on 08457 908070.

No display. The handset is switched off. Hold down RED PHONE for

1 second.

Charge or replace the batteries.

Nothing happens when you press Keyguard may be switched on. Hold down the #button for any button. 1 second.

No connection between handset Are you out of range of the base Move closer to the base station. and base station. station.

Handset is not registered. Register the handset.

Base station is not switched on. Check the mains power is connected

correctly.

Handset on the base does not Is the handset placed on the base Make sure that the handset is placed charge. properly? on the base or in the charger correctly.

You will hear a confirmation tone.

Are the batteries in correctly? Check that you have put the batteries

in the right way, you will hear a confirmation tone.

BT Diverse Helpline – 08457 908 070

HELP

Handset does not ring. The handset ringer may be Hold down ✱to switch the ringer

switched off. back on.

The incoming caller’s number is The caller’s number has been Caller has to allow their number to not displayed even though you withheld. be sent. have Caller Display.

You keep hearing the error beep You have pressed the wrong Check the prompts in the display (a descending tone). button in a sequence. or refer to instructions in the

user guide.

The answering machine does Memory is full. Delete old messages. not record any messages or announcements. Playback and delete new messages.

An answering machine message The date/time is not set. Set the date/time, see page 13. does not have a time stamp.

During remote operation you are You have not changed the base Change the base station PIN to unable to access messages station PIN. allow you to access messages

from another phone.

You cannot record your voice Your recordings might have Try recording again but ensure you pattern for voice activation. sounded too different or were speak clearly and record the words

not clear enough. using a similar tone.

You cannot dial, or use the Your speech or commands were Try speaking more closely or, ensure answering machine via voice not clear enough or, you have voice activation is initiated. activation. not recorded the voice activate

for these commands.

BT Diverse Helpline – 08457 908 070

GENERAL INFORMATION

General information

Within the 12-month guarantee period:

If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 72, or contact the BT Diverse Helpline on 08457 908070 for assistance.

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside the 12-month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you call the Helpline on 08457 908070 and ask for details of our recommended repair agents.

Guarantee

Your BT Diverse 5350 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Diverse 5350, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or

its agent as instructed.

• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory rights.

BT Accessories and Replacement Items

For a full range of accessories and replacement items for BT products please call 0870 240 5522, or visit:

BT Diverse Helpline – 08457 908 070

GENERAL INFORMATION

Switchboard compatibility

Generally this telephone may be connected to switchboards. In the event of any difficulties please consult your switchboard Service Provider.

Technical information

How many telephones can you have on the line?

All items of equipment have a Ringer Equivalence Number (REN) which is used to calculate the number of items that may be connected to any one telephone line.

The BT Diverse 5350 (with up to 6 handsets) has a total REN of 1.

Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise.

A total REN of 4 is allowed per telephone line. (For example: if the BT Diverse 5350 is used in conjunction with three extension telephones, each with a REN of 1, then the total REN = 4)

Only use approved power supply item code

M-GA35 -095130F.

R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive (1999/5/EC). In demonstration with the Essential Requirement for efficient use of the radio spectrum, the product complies with TBR6. For a copy of the Declaration of Conformity please contact the BT Diverse Helpline on 08457 908070.

To set the dialling mode

You need only adjust this setting if your switchboard does not operate with the pre-set tone dialling. You can change the dial mode to pulse dialling.

Press the MENU options button. Press the

DOWN navigation

button until the display shows

Base Settings

. Press the OK options button. Press the DOWN navigation

button until display shows

Additional Features

Press the

OK options button.

Display shows

Dialling Mode

. Press the OK options button. Press the DOWN navigation

button to select:

– Tone (with TBR) – Pulse (with Earth Recall) – Tone-Earth (tone with

Earth loop recall)

Press the

OK options button

to confirm. The display shows

Entry Saved

Press the

RED PHONE button

until you reach the idle display.

BT Diverse Helpline – 08457 908 070

GENERAL INFORMATION

To set the recall time

You need only adjust this setting if your switchboard requires a different recall time to the pre-set recall time of 100ms.

Press the

MENU options button.

Press the

DOWN navigation

button until the display shows

Base Settings

Press the

OK options button.

Press the

DOWN navigation

button until the display shows

Additional Features

Press the

OK options button.

Press the

DOWN navigation

button until the display shows

Recall

Press the

OK options button.

Press the

DOWN navigation

button to select the recall time

80,100,120,180,250

300msor600ms

Press the

OK options button to

confirm. The display shows

Entry Saved

Press the

RED PHONE button

until you reach the idle display.

Note

100ms is the standard setting for most UK switchboards.

To switch temporarily from pulse to tone dialling

If you are using pulse dialling with your switchboard but need tone dialling to use certain functions on your BT Diverse 5350 you can switch to tone dialling during the call.

During your call:

Press the MENU options button. Press the

DOWN navigation

button until the display shows

Tone dialling

Press the

OK options button.

Tone dialling is now active. Press the

RED PHONE button

until you reach the idle display.

Note

This setting is only for the duration of the call.

BT Diverse Helpline – 08457 908 070

GENERAL INFORMATION

Note

If you want to insert a pause into a telephone number you are storing in your directory, start storing the number (see page 17) and where a pause is needed press

and hold

the RECALL button, the pause is added and stored with the number.

To set a pause before dialling

You can insert a pause to allow your switchboard time to get a line before your BT Diverse 5350 dials the number.

Press the

MENU options

button. Press the

8 button.

Press the

9 button.

Press the

1 button.

Press the

1 button.

Enter the number for the corresponding pause length (e.g.

4 for 6 seconds):

1 = 1 second 2 = 2 seconds 3 = 3 seconds

4 = 6 seconds.

Press the

OK options button

to confirm the setting. ‘

Entry

Saved

’ is displayed.

Setting pauses

To set the duration of a pause

You can set the length of a pause that is inserted after pressing the RECALL button.

Press the

MENU options

button. Press the

8 button.

Press the

9 button.

Press the

1 button.

Press the

2 button.

Enter the pause length:

1 = 800ms 2 = 1600ms 3 = 3200ms

Press the OK options button to confirm the setting.

tuv

wxyz

tuv

wxyz

abc

BT Diverse Helpline – 08457 908 070

INDEX

Additional handset and bases 69

Alarm clock 43 Answering machine 54

answer and record 54 answer delay 58 answer only 55 call screening 60 on/off 61, 63 memo 65 outgoing messages 54 delete outgoing message 57 message length 59 new message indicator 62, 64 play 62, 64 recording outgoing message 55 remote access 68 using via base 61 using via handset 63

voice activated operation 66 Appointment call 44 Auto talk on/off 46

Base station PIN 52

Base station reset 52 Batteries

charging 12

installing 12

performance 13

replacing 13

warning beeps 13 Beeps and tones 45 Belt clip 14

Call Director 38

Call screening 60 Call timer 15 Call Waiting 34 Caller Display 31 Calling Features 31

Call Divert 36 Caller Display 31 Calls list 31 Call Waiting 34 Ring Back 35 withhold your number 35 Voice Mail 37

Calls list 31

copy to directory 33 delete a call 33 delete complete list 33 dial a number from 32 display status of call 32 display time of call 32 view 32

Calls

end 15 external 15 handsfree 16 holding 29 internal 28 making 15 on hold 29 receiving 16 redial 27 secrecy 28 transferring 28

Character map 18

Index

BT Diverse Helpline – 08457 908 070

INDEX

Date set 14

Delete

all directory numbers 21

calls list call 33

complete Calls list 33

directory entry 21

messages 62, 65

outgoing message 57

redial list 27 De-register handset 71 Dialling mode 75 Directory 17

character map 18

copy entry to another

handset 20

copy directory to another

handset 21 delete all entries 21 delete an entry 21 dial a number 19 edit an entry 20 extra directory 22 store name and number 17 view an entry 19 VIP ringing 19 voice activated dialling 22

Display icons 8

Earpiece volume 41

Ending calls 15 External calls 15 Extra directory 22

Guarantee 74 Handset

beeps and tones 45 change internal number 47 display icons 8 melody 41

naming 47 on/off 15 reset 46

ringer 41 Handset settings quick guide 7 Handsfree 16 Help 72 Holding calls 29

Internal calls 28

Internal number – change 47

Keyguard 47 Language change 42

Listening in 30 Loudspeaker volume 64

Main menu 4

Making calls 15 Melody 41 Memo 65 Message length adjust 59 Music on hold 29 Name a handset 47

On/off

answering machine 61, 63

auto talk 46

beeps and tones 45

handset power 15

keyguard 47

secrecy 28

voice announcement 67

Page a handset 28

Pause 77 Phone socket 14 PIN 52

BT Diverse Helpline – 08457 908 070

INDEX

Playback messages 62, 64

copy telephone number

to directory 66 delete 62, 65 delete all 62, 65 new message indicator 62, 64 pause 62, 64 repeat current message 62, 65 play next message 62, 64 skip forward 62, 65 skip backward 62, 65 volume 64

Power connection 11 Preparatory dialling 15 Pulse dialling 75

Quick guide

display icons 8 handset settings 7

Range warning 13

Repeater mode – set 53 Recall time 76 Receiving calls 16 Redial 27

copy to directory 27 delete 27 dial number in redial list 27

Registering

additional handsets 69, 71 manually 70

your handset 12 Remote access 68 REN, how many phones can I have? 75 Reset

base settings 52 handset settings 46

Room monitor 49

Safety information 10

Screening calls 60 Secrecy 28 Setting up 11 Switchboard compatibility 75

Technical information 75

Telephone line cord 14 Time – set 14 Tone dialling 75 Transferring calls 28

VIP ringing 19

Voice activated answering machine operation 66

Voice activated dialling 22 Voice announced Caller Display 33 Voice Mail 37

retrieve messages 38 set one-touch access 37 set up quick access behind

switchboard 37

Volume

base loudspeaker 64 earpiece 41 handset ringer 41 handsfree 16, 41

Walk and talk 48

Visit us at www.bt.com

Ofﬁces worldwide

The telecommunications services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2003. Registered Ofﬁce: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT Diverse 5350 (06/03) 5 Designed and produced by The Art & Design Partnership Ltd.

Siemens number: A31008-C250-P101-

✱-7619

CE compliant to R&TTE Directive (1999/5/EC)

0682

BT DIVERSE 5350 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual