BT BROADBAND HOME HUB 1.0 QUICK START GUIDE

Quick Start. Follow these five simple steps to get online.

For help or more information, please see the User Guide.

Check your box contents.

ADSL filter

Power adapter

Broadband cable (grey ends)

ADSL filter

USB cable (blue ends)

Ethernet cable (yellow ends)

Converter (green end)

User Guide and CD

BT Home Hub

Please note:

you may not need

to use all these items

when setting up

BT Total Broadband

Fit an ADSL filter to every telephone socket that you use in your home. Sockets

could be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices need to use a filter to prevent interference with your broadband service.

Using the broadband cable (grey ends), connect your Hub to an ADSL filter and

then connect the power supply.

Raise the Hub’s aerial and wait for the Broadband light to turn a steady green

(other lights may be on or flashing).

Insert the CD into your computer to continue the installation.

BT Total Broadband

User Guide

Bringing it all togethe

Contents

To install your BT Home Hub, please follow your one-page Quick Start guide.

This User Guide booklet contains more detailed set-up and service information, including troubleshooting.

Set-up 3

More detailed than Quick Start: how to install your Hub, connect your computer and get online using the CD.

Advanced set-up and features 11

Setting up the service separately, changing Hub settings and information on firmware.

Learn about 21

Lots of information and tips on using your BT Total Broadband service, including where to find out more.

Help 29

How to get some help, if you need it. Plus connection troubleshooting, and some useful space for you to record your account details.

We can set it all up for you

For a small charge, a BT Home IT Engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to your BT Total Broadband service.

Call 0800 876 6542 or go to www.bt.com/broadbandinstall

Hold tight!

Your super-fast broadband is here!

Set-up

Setting up your Hub and BT Total Broadband

Use this section for more detail than Quick Start. If you’d prefer someone to get you online with BT Total Broadband

rather than use this guide, we can help. For a small charge, a BT Home IT Engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to your BT Total Broadband service. Call 0800 876 6542 or go to

www.bt.com/broadbandinstall

1. Before you start

Check your box contents

ADSL filter

Power adapter

Broadband cable (grey ends)

ADSL filter

USB cable (blue ends)

Ethernet cable (yellow ends)

User Guide and CD

Converter (green end)

BT Home Hub

Please note:

you may not need

to use all these items

when setting up

BT Total Broadband

Remove existing modem

Unplug any existing modem or router from its ADSL filter or telephone line. Please also disconnect it from your computer.

Have details handy

You’ll need your BT Total Broadband username and password (this is also your BT Yahoo! Mail address – or email address – and password). These details were sent to you by letter or email. If you don’t have these, please call us on 08

00 111 4567

If you ordered BT Broadband Talk, you may also need its phone number and password. If you don’t have these, you can activate the service later.

Position your Hub

The following information will help you decide where to put your Hub.

Your Hub needs to be:

1.close to a mains power outlet and phone socket.

2.close to your computer, if using cables to connect your computer

to Hub, or positioned centrally in your home, if connecting using wireless.

Avoid positioning your Hub near to a microwave oven, fridge or metallic surface (e.g. mirror).

If you’ve ordered a BT Hub Phone, BT Fusion or BT Vision, please set them up after this Hub and BT Total Broadband set-up.

You can start setting up your Hub any time. But please bear in mind that your new broadband line may not be activated until 8pm on your activation day. When you get to step 4, you’ll be able to tell when your broadband service is active as the Hub’s Broadband light turns a steady green.

2. Fit your ADSL filters

An ADSL filter (also known as a microfilter) is a device that allows broadband to work over the same line as your telephone service.

You need an ADSL filter fitted to phone sockets used by devices such as:

• phones • monitored alarm systems

• fax machines • extension bells

• digital TV boxes (e.g. Freeview, Sky)

At each phone socket that you’re using:

• unplug the device from

the socket

• plug an ADSL filter into

the socket

• plug the device you just

unplugged into the ADSL filter’s phone socket

When don’t I need an ADSL filter?

You don’t need to use an ADSL filter if you have a broadband (ADSL) master socket. When you get to step 3, you’ll simply plug your broadband cable straight into the ADSL master socket’s ‘DSL’ socket.

A broadband (ADSL) master socket looks like this:

Using a socket doubler?

If you use a socket doubler to connect more than one phone to a single socket, you can use a single ADSL filter, but please make sure that it’s fitted as shown below.

Not enough ADSL filters?

You can order BT ADSL filters at www.bt.com/shop and most computer shops or by calling us on 0800 800 150.

You can still install broadband even if all devices don’t yet have an ADSL filter, but you must unplug any device without an ADSL filter from its phone socket. You can reconnect the device once you’ve an ADSL filter for it.

10 metre maximum

3. Connect your BT Home Hub

The Hub’s connection sockets are behind a panel at its rear. Lay your BT Home Hub face down, pinch clips and pull to open.

Plug the broadband cable (grey ends) into the ‘Broadband’ socket on the Hub and the ‘DSL’ socket on one of the ADSL filters.

Plug the power cable into the Hub’s 9V DC socket and a nearby power supply. Switch on power at the power socket.

Extension lead for the Hub

Important: you must nothave an ADSL filter at each end of an

extension lead.

4. Wait for your Hub’s Broadband light to turn a steady green

Your Hub will synchronise with your broadband service. This will take a few minutes.

If you do need to extend the distance between your computer and the Hub, we suggest you use a longer Ethernet cable or wireless connection (see option C on page 13).

Please do not connect your computer yet.

Need to use an extension lead?

Make sure it isn’t longer than 10 metres. Keep the distance between the phone socket, ADSL filter and Hub to a minimum.

TROUBLESHOOTING

If the Broadband light isn’t a steady green after a few minutes, please wait a little longer (in some cases up to an hour). Please bear in mind that your broadband service may not be activated until 8pm on activation day. For more help and information, please see the troubleshooting steps on page 31.

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