Bt AQUA User Manual

BT Aqua

User Guide

Please note the Helpline number
has changed to 0871 594 1200*

* Calls cost 6 pence plus 10 pence per minute from a BT residential landline. See www.bt.com/pricing for details. Mobile and other providers’ costs may vary.

Section

Welcome…

to your BT Aqua Digital Cordless
Telephone Answering Machine

Wall mountable freedom base – all handsets fully cordless for locating

•

anywhere within range.

• 1.4” colour display.

• Slide up handset to answer and end calls.

• 250 Name and number phonebook .

• Copy phonebook entries between other handsets or your mobile phone
SIM card.

• Screensaver clock display when handset is shut.

• Answering machine with 11 minutes digital recording time.

• Send and receive text messages.

• Caller Display shows you who’s calling and see details of the last 30 callers
in a Calls list.

• Register up to 5 handsets to a single base and register each handset with
up to 4 different bases.

• Make internal calls, transfer external calls, hold 3-way conversation
between two internal callers and an external caller.

1 You must subscribe to your network provider’s Caller Display Service for text messaging to

work and you must not withhold your telephone number. A quarterly fee may be payable.
Some other network provider lines may not be compatible with this text messaging service.

2 You must subscribe to your network provider’s Caller Display or Call Waiting service for these

features to work. A quarterly fee may be payable.
Please note that this equipment is not designed for making emergency telephone calls when

the power fails. Alternative arrangements should be made for access to emergency.

2

1

Section

This User Guide provides you with all the
information you need to get the most from
your phone.

Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’, on
the next few pages.

Need help?

If you have any problems setting up or using your BT Aqua
please call the Helpline on 0870 605 8047, or email
[e-mail]

Alternatively, you may find the answer in the ‘Help’ section
at the back of this guide.

IMPORTANT
Only use the telephone line cord supplied.

Got everything?

• BT Aqua handset & charger

• BT Aqua base

• 2 x AAA NiMH
rechargeable batteries

• Mains power adaptor for the
base (item code 028771)

• Small mains power adaptor for
the charger (item code 036684)

• Telephone line cord

• Wall mounting screws
and wall plugs

If you have purchased a
BT Aqua multiple pack you will
also have the following items
for each handset:

• BT Aqua handset & charger

• 2 x AAA NiMH
rechargeable batteries

• Small mains power adaptor for
charger (item code 036684)

4

In this guide

4

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting the handset and charger . . . . . . 8

Set date and time manually. . . . . . . . . . . . . . 9

Getting to know your phone

Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 10

Standby screen. . . . . . . . . . . . . . . . . . . . . . . . 11

Display icons. . . . . . . .. . . . . . .. . . . . . .. . . . 11

Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Navigating the menus . . . . . . . . . . . . . . . . . . 13

Menu map/character map. . . . . . . . . . . . . . . 14

Using the phone

Switch the handset on / off. . . .. . . . . . .. . . 16

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Preparatory dialling . . . . . . . . . . . . . . . . . . . . 16

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . 16

Earpiece/receiver volume . . . . . . . . . . . . . . . 17

ecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Secr

Make a handsfree call . . . . . . . . . . . . . . . . . . 17

Answer a call handsfree . . . . . . . . . . . . . . . . . 17

Switch to handsfree during a call . . . . . . . . . 18

Redial the last number called . . . . . . . . . . . . 18

Redial a number from the redial lists . . . . . . 18

Save a number from the redial list to

the phonebook. . . . . . . . . . . . . . . . . . . . . . . . 18

Delete a / all redial number (s) . . . . . . . . . . . 18

To lock the keypad . . . . . . . . . . . . . . . . . . . . . 19

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Paging/Find handset . . . . . . . . . . . . . . . . . . . 19

250 Name and number phonebook . . . . . . . 19

Store a name and number . . . . . . . . . . . . . . . 19

View an entry . . . . . . . . . . . . . . . . . . . . . . . . . 20

Dial an entry . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Edit a name and number . . . . . . . . . . . . . . . . 21

Edit ringtone. . . . . . . . . . . . . . . . . . . . . . . . . . 21

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 22

Delete entire phonebook. . . . . . . . . . . . . . . . 22

Copy an entry to another handset . . . . . . . . 22

Copy the entire phonebook to

another handset. . . . . . . . . . . . . . . . . . . . . . . 23

Copy an entry to a SIM card . . . . . . . . . . . . . 24

Copy all entries to or from a SIM card. . . . . . 24

Change the dialling code. . . . . . . . . . . . . . . . 25

Handset settings

Handset ringtone . . . . . . . . . . . . . . . . . . . . . . 26

Handset ringer volume . . . . . . . .. . . . . . .. . 26

Receiver volume. . . . . . . . . . . . . . . . . . . . . . . 27

Handset name . . . . . . . . . . . . . . . . . . . . . . . . 27

Display language . . . . . . . . . . . . . . . . . . . . . . 27

Wallpaper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Menu colour . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Light timeout . . . . . . . . . . . . . . . . . . . . . . . . . 29

Display contrast . . . . . . . . . . . . . . . . . . . . . . . 30

Auto talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Key beep. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Redial length . . . . . . . . . . . . . . . . . . . . . . . . . 31

PABX access code. . . . . . . . . . . . . . . . . . . . . . 31

5In this guide

Base settings

Base ringtone . . . . . . . . . . . . . . . . . . . . . . . . . 32

Base ringer volume . . . . . . . . . . . . . . . . . . . . 32

Dialling mode . . . . . . . . . . . . . . . . . . . . . . . . . 33

Ring priority . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Recall mode . . . . . . . . . . . . . . . . . . . . . . . . . . 34

First ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

System PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Restore default settings. . . . . . . . . . . . . . . . . 35

Clock & alarm

Date & time . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Set alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Alarm on /off . . . . . . . . . . . . . . . . . . . . . . . . . 37

Time format . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Switch off alarm ring . . . . . . . . . . . . . . . . . . . 37

Agenda

Add a new event . . . . . . . . . . . . . . . . . . . . . . 38

Switch off agenda ring. . . . . . . . . . . . . . . . . . 39

Show agenda details . . . . . . . . . . . . . . . . . . . 39

Edit agenda . . . . . . . . . . . . . . . . .. . . . . . .. . 39

Send agenda as a text message . . . . . . . . . . 40

Delete agenda . . . . . . . . . . . . . . . . . . . . . . . . 41

Delete all agendas . . . . . . . . . . . . . . . . . . . . . 41

Calls lists

Caller Display / Calls lists . . . . . . . . . . . . . . . . 42

View new missed calls . . . . . . . . . . . . . . . . . . 42

View and dial from a calls list . . . . . . . . . . . . 43

Copy a Calls list number to the phonebook . 43

Send a text message to a Calls list number. . 44

Delete an entry . . . . . . . . . . . . . . . . . . . . . . . 45

Delete all entries . . . . . . . . . . . . . . . . . . . . . . 45

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

BT Services

BT Aqua Helpline . . . . . . . . . . . . . . . . . . . . . . 47

BT 118500 (Directory Enquiries) . . . . . . . . . 48

Call Divert on/off/check . . . . . . . . . . . . . . . . 48

Call Waiting on/off/check . . . . . . . . . . . . . . . 48

Add or edit an entry. . . . . . . . . . . . . . . . . . . . 49

Dial a stored entry . . . . . . . . . . . . . . . . . . . . . 49

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 50

Delete all entries . . . . . . . . . . . . . . . . . . . . . . 50

Answering machine

Switch the answering machine on / off . . . . 51

Answer delay . . . . . . . . . . . . . . . . . . . . . . . . . 51

Switch message alert beep on / off . . . . . . . 51

On-screen alert . . . . . . . . . . . . . . . . . . . . . . . 52

Record your own outgoing message . . . . . . 52

Check or delete your outgoing message . . . 53

Select outgoing message mode . . . . . . . . . . 54

Record a memo . . . . . . . . . . . . . . . . . . . . . . . 54

Call screening . . . . . . . . . . . . . . . . . . . . . . . . . 55

Message playback . . . . . .. . . . . . .. . . . . . .. 55

Delete all old messages . . . . . . . . . . . . . . . . . 56

Remote access . . . . . . . . . . . . . . . . . . . . . . . . 56

Switch remote access PIN On or Off . . . . . . . 56

Change the remote access security PIN . . . . 57

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

6 In this guide

Switch your answering machine on remotely. . . 57

Play messages . . . . . . . . . . . . . . . . . . . . . . . . 58

Text messaging

Subscribe to the text messaging service. . . . 59

Cost of the fixed line service . . . . . . . . . . . . . 59

Send a text message . . . . . . . . . . . . . . . . . . . 60

Receiving and reading text messages . . . . . . 61

Read a new message . . . . . . . . . . . . . . . . . . . 61

Read, forward, delete, view and save numbers

of texts in the Inbox . . . . . . . . . . . . . . . . . . . . 62

Edit or send texts in the Drafts box. . . . . . . . 63

Forward or delete texts in the Outbox . . . . . 64

Edit templates . . . . . . . . . . . . . . . . . . . . . . . . 65

Deleting texts . . . . . . . . . . . . . . . . . . . . . . . . . 66

Service Centre numbers . . . . . . . . . . . . . . . . . 66

Add or change Service Centre numbers . . . . 66

Set send centre. . . . . . . . . . . . . . . . . . . . . . . . 67

Message alert tone . . . . . . . . . . . . . . . . . . . . 67

Set message size. . . . . . . . . . . . . . . . . . . . . . . 68

User areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Add a user mailbox. . . . . . . . . . . . . . . . . . . . . 69

Open and read a mailbox text . . . . . . . . . . . . 69

Edit a user mailbox. . . . . . . . . . . . . . . . . . . . . 70

Delete a user mailbox. . . . . . . . . . . . . . . . . . . 71

Set common mailbox sub address. . . . . . . . . 72

Using additional handsets

Registering an additional handset . . . . . . . . 73

Select a base. . . . . . . . . . . . . . . . . . . . . . . . . . 74

De-register a handset . . . . . . . . . . . . . . . . . . 75

Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Call another handset . . . . . . . . . . . . . . . . . . . 75

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . 76

3-way conference call . . . . . . . . . . . . . . . . . . 76

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

General information

Safety information . . . . . . . . . . . . . . . . . . . . . 84

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Environmental . . . . . . . . . . . . . . . . . . . . . . . . 84

Product disposal instructions . . . . . . . . . . . . 85

Guarantee. . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Returning your phone . . . . . . . . . . . . . . . . . . 86

How many telephones can I have? . . . . . . . . 86

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Declaration of Conformance . . . . . . . . . . . . . 86

Connecting t

o a switchboard. . . . . . . . . . . . . 86

Inserting a pause . . .. . . . . . .. . . . . . .. . . . . 86

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Wall mounting template . . . . . . . . . . . . . . . . 87

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Getting started

7

WARNING

Do not place your BT Aqua in the
bathroom or other humid areas.

Handset range

The BT Aqua has a range of 300
metres outdoors when there is a clear
line of sight between the base and
handset. Any obstruction between the
base and handset will reduce the range
significantly. With the base indoors
and handset either indoors or

s, the range will normally be

outdoor
up to 50 metres. Thick stone walls can
severely affect the range.

Signal strength

The icon on your handset indicates
when you are in range. When out of
range of the base, the out-of-range
tone will sound every minute. This
tone is repeated until you move back
into range.

Which power adaptor?

The larger mains power adaptor is for
the large base unit and the smaller one
is for the charger unit.

IMPORTANT

The base station must be plugged into
the mains power at all times. Do not
connect the telephone line cord into
the wall socket until the handset is
fully charged. Only use the power and
telephone cables supplied with the
product.

Location

You need to place your BT Aqua base within 2 metres of the
mains power socket and telephone socket so that the cables
will reach.

Make sure it is at least 1 metre away from other electrical
appliances to avoid interference. Your BT Aqua works by
sending radio signals between the handset and base. The
strength of the signal depends on where you site the base.
Putting it as high as possible ensures the best signal.

To wall mount your BT Aqua base, see Wall Mounting
template, page 87.

Setting up

Connecting up the large base

1.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

8

Getting started

Plug the large mains power cable into the socket marked
on the underside of the base and plug the other end into the
mains power wall socket and switch the power on.

Connecting the handset and charger

If you have purchased a multiple pack, this process will need
to be carried out for all handsets and chargers:

1. Plug the small mains power cable into the socket marked
on the underside of the charger.

2. Insert the 2 x AAA NiMH batteries supplied into the handset.
Then slide the compartment cover into place.

3. Place the handset on the charger to charge for at least 24 hours.
When the handset is fully charged the icon will indicate that
it is fully charged.

4. After 24 hours, plug the telephone line cord from the large
base into the telephone wall socket.

Battery low warning

If the icon flashes in the external
display you will need to recharge the
handset before you can use it again.

During charging, the icon will scroll
in the display.

Battery performance

In ideal conditions, fully charged
batteries should give about 10 hours
talk time or 100 hours standby time on
a single charge.

Note that new batteries do not reach
full capacity until they have been in
normal use for several days.

To keep your batteries in the best
condition, leave the handset off the
base for a few hours at a time.

Running the batteries right down at
least once a week will help them last as
long as possible.

The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time. Eventually they will
need to be r
available from the BT Aqua Helpline on
0870 605 8047.

After charging your handset for the
first time, subsequent charging time is
about 6–8 hours a day. Batteries and
handset may become warm during
charging. This is normal.

eplaced. New batteries are

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Date and time

Providing you have subscribed to your network’s Caller Display
service, the date and time is set automatically for all handsets
when you receive your first call.

The date and time is recorded with each answering machine
message you receive.

If you do not have a Caller Display service you can set the date
and time manually.

Set date and time manually

1. Press

2.

3. Enter the date using the format DD/MM/YY e.g. 09 06 07 for

4. Press or

Menu

and scroll or to

Select

press

Date & Time

9th June 2007. Enter the time, and you can select 12 or 24
hour time format, see page 37. Press

.

is highlighted. Press

Back

until you return to standby.

Clock & Alarm

Select

.

Save

.

then

Your BT Aqua is ready for use.

Getting started 9

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Getting to know your phone

Menu

Names

10

Handset buttons

Option button (left)

Press to open the Menu.

Press to select options

displayed on screen.

In standby, press to open and scroll

through the Redial list, page 18.

In talk mode, pr

In menu mode, press to scroll

When storing an entr

the phone book, press and hold to

enter a Pause, page 86.

In standby mode, press to make

and receive calls, page 16.

In talk mode, press to switch

handsfree on and off, page 17.

For use with switchboar

and BT Calling Features.

Press and hold to switch between Tone

and Pulse dialling, page 33.

Redial/Up

ess to adjust volume.

through the options.

Talk/Handsfree

Left/R (Recall)

y in

d/PBX

*

Option button (right)

Press to open the phonebook menu, page 19.
Press to select options displayed on screen.

End call/ Power on/off

Press to end a call, page 16.
In menu mode, press to return to standby.
In s
handset off. When off, press to switch the
handset back on.

Right/Int

Used for internal calls, page 75.

Text

When pressed, if you have new messages will
go to the Inbox. If there are no messages will
go to the text messaging menu.

Down/Phonebook

In standby, press to open and scroll through
the Names list, page 20.
In talk mode, press to adjust volume.
In menu mode, pr
thr

#/Lock

Press and hold to lock the keypad, page 19.
To unlock, select

the on screen instructions.

ess and hold to switch the

tandby, pr

ough the options.

Unlock

ess to scroll

and follow

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

11Getting to know your phone

Standby screen

Range indicator

Flashes when out
of range or not
registered

Handset name/
number

Battery
status

Scrolls
when
charging

Charger

Display icons

Displayed in standby mode to indicate
handset is in range of the base.
Flashes if you move out of range.

Shows handset battery status.
Scrolls when the handset is charging.

Answering machine is On.

An alarm is set.

The keypad is locked.

You have answering
machine messages.

You have SMS text messages.*

Handset ringer volume is Off.

You have missed calls.*

Displayed in handsfree talk mode.

* For this feature to work you must subscribe to your network provider’s Caller Display service. A quarterly fee may be payable.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

12

Getting to know your phone

Base (side)

SIM card tray

Insert your mobile phone SIM card here to
copy to and from the phonebook.

Base (top)

Power / In Use LED

On Power on
Flashing In use

Incoming call
Event such as new
SMS text message

Answering Machine LED

On Answer On
Flashing New messages

Registration / Find handset

In standby, press to ring the handset(s), page 19.
Press and hold to enter registration mode

when registering handsets, page 73.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Getting to know your phone

Menu

Names

13

Navigating the menus

Your BT Aqua has an easy to use menu system.

Each menu has a list of options, which you can see on the
menu map on the following page.

When the handset is switched on and in standby:

1. Press

Menu

to open the main menu.

2. Then use or buttons to scroll through the available
options.

OK

3. Press the

Back

To return to the previous menu level, press

option button to select a menu option or the

option button to go back to the previous screen.

Back

.

To exit the menu and return to standby press or slide
the handset cover shut.

Option buttons

Press to select the option displayed
on the screen.

Options

Up

Down

If no buttons are pressed for 30
seconds, the handset returns to
standby automatically.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

14 Getting to know your phone

Menu map

Text messaging

Write Message
Inbox
Drafts
Outbox
Templates
Delete Messages
Text Settings

Answer machine

Play
Play All
Answer On/Off
Record Memo
Outgoing Message
Delete Messages
Answer Settings

Calls Lists

Missed Calls
Received Calls
Dialled Calls
Delete calls

Agenda

“Event”
Add event
Show Details
Edit Event
Send as a Text
Delete Event
Delete All Events

Network Services

BT Helpline
BT 118500
Divert on
Divert off
C wait on
C wait off
C wait check

Character map

Key Assigned characters and symbols

1 . , - ? ! ¡ ¿ ' @: ; / 1
2 abc2джеазABC2ДЖЕЗ
3 def3èéDEF3É
4 g h i4ìGHI4
5 j kl 5JKL5
6 mno6öøòñMNO6ÖØÑ
7 pq r s 7ß P QR S 7
8 t u v 8 ù ü T U V8Ü
9 wx y z 9 WX Y Z 9
0 0
* bring up symbol table (in SMS edition mode)
# short press to switch between Abc, abc, ABC and 123 mode

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

15Getting to know your phone

Clock & Alarm

Date & Time
Alarm
Time Format

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Settings

Set Handset

Ringtone
Ringer Volume
Receiver Volume
Handset Name
Language
Wallpaper
Menu colour
Screensaver
Light Timeout
Display Contrast
Auto Talk
Key Beep
Redial Length
PABX Access Code

Set Base

Ringtone
Ringer Volume
Dialling Mode
Ring Priority
Recall Mode
First Ring
System PIN
Master Reset

Registration

Register Handset
Select Base
De-register

Names menu

From menu in
standby:

Search
Add Entry
Copy Phonebook
Dialling Codes
Memory Status
Delete Phonebook

Press in standby:
Phonebook list is

displayed.
Show Details
Send Message
Edit Entry
Copy Entry
Ringtone
Delete Entry

Press
a call:

Phonebook list is
displayed.

Add Entry
Show Details
Edit Entry
Delete Entry

Names

during

Using the phone

16

When you make a call, the In Use light
on the base flashes.

If the number dialled matches an entry
in the phonebook, the name is
displayed.

Call timer

Your handset will automatically time
the duration of all external calls. The
handset display shows the call duration
both during and for a few seconds
after your call.

During a call, you can open the
phonebook by pressing

Auto answer

If auto answer is set to ON you can just
slide open the handset to answer a
call.

If you have switched it off, you will
need to press as well.
Auto answer ON is the default setting.
To switch Auto Talk on and off,
see page 30.

Out of range warning

When the handset goes out of range of
the base, the screen shows
Searching… the flashes and the
handset gives a warning beep.

If you are on a call, the line will hang
up. Move back within in range. The
handset will automatically re-connect
to the base.

Names.

Switch the handset on / off

1. In standby, press and hold to switch the handset off.
When off, press to switch back on.

Make a call

1. Open the handset and press .

2. When you hear the dial tone, dial the number.

Preparatory dialling

1. Open the handset and dial the number first. If you make a

Clear

mistake press

to delete the last digit.

2. Press to dial.

End a call

1. Press or shut the handset.

Receive a call

When you receive an external call, the phone rings. The display
shows

External Call

and the caller’s number or, if the number
matches an entry stored in the phonebook, the name is
displayed.

1. Open the handset to answer the call. Or, if the handset
is already open, press .

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Adjust the earpiece /receiver volume

1. During a call, press or to increase or decrease the
volume. The display shows the level.

Secrecy

1. During a call, press

Secrecy

. The display shows

Secrecy On

and your caller cannot hear you.

2. Press

Off

to return to your caller.

Make a handsfree call

1. Dial the number then press .

2. Press again. The icon is displayed and you hear your
call over the handset loudspeaker.

Press to switch the call between the earpiece and the
loudspeaker.

3. Press or close the handset to end the call.

Answer a call handsfree

When the phone rings:

1. Open the handset and press or press twice to
answer the call if the slide is closed.

Secrecy

During a call, you can talk to someone
nearby without your caller hearing.

Handsfree

Handsfree lets you talk to your caller
without holding the handset. It also
enables other people in the room to

o your conversation over the

listen t
loudspeaker.

During a handsfree call, press
or to change the volume.

17Using the phone

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

18 Using the phone

Switch to handsfree during a call

1. During a call: press to put the call on the loudspeaker.
To switch handsfree off and return the call to the earpiece
between, press again.

Redial

The last 20 telephone numbers called
are saved to a redial list. You can then
select any of the numbers to redial,
delete or copy to the phonebook.

Redial numbers can be up to 32 digits
long.

Redial the last number called

1. Press the last number you called is displayed.

2. Press to dial.

Redial a number from the redial lists

1. Press the last number you called is displayed.

2. Press or to scroll to the number you want.

3. Press to dial.

Save a number from the redial list to the phonebook

Please see page 43 for instructions, “Copy a Calls list number
to the phonebook”, and select the

Dialled calls

Delete a redial number/delete all redial

Please see page 45 for instructions and select the

Calls

option.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

option.

Dialled

19Using the phone

To lock the keypad

1. Press and hold . The handset beeps and is displayed.

To unlock the keypad:

1. Press

Unlock

. Display shows

Press # to Unlock Keys

.

2. Press .

Paging/Find handset

1. Press on the base. All handsets registered to the base
will ring and display

Paging Call

.

2. Press on the base again to stop the ringing or, on any

Stop

handset, press

or any button on the handset to stop all

handsets ringing.

250 Name and number phonebook

Store a name and number

1. From standby, press
is displayed.

Search

2.

is highlighted. Scroll to

press

Select

3. Enter the name and press

Names

. The phonebook menu

Add Entry

and

.

OK

.

Keypad lock

You can lock the keypad so that it
cannot be used accidentally while
carrying it around.

Important

When the keypad is locked you can still
answer incoming calls and operate the
handset as normal. When the call is
ended, the keypad lock comes on
again.

You can aler
are wanted or locate a missing
handset.

Paging calls cannot be answered by a
handset.

You can store up to 250 names and
numbers in the phonebook. Names
can be up to 12 characters long and
numbers up to 24 digits. You can also
select different ring tones for
phonebook entries.

When storing a name the first
character is upper case and the rest
lower case.

To change the case manually,
press .

To store Pause, press and hold .
To store a Recall, press .

t a handset user that they

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

20 Using the phone

Store a name and number

If you subscribe to a Caller Display
Service and want the name of your
caller displayed instead of the number
service, enter the full telephone
number including the dialling code .

You can store multiple entries with the
same name but, to prevent
unnecessary duplicates, only store the
same number once.

Entering names

Use the keypad letters to enter
names, e.g. to store TOM:
Press once to enter T.
Press three times to enter O.
Press once to enter M.

Writing tips

Press Clear to delete the last
character or digit.

Press or to move backwards or
forwards through character/digits.

Press to switch between upper
and lower case.

Press to insert a space.
Use or for other

punctuation characters.
You must enter a name to go with a

number.

4. Enter the number and press

5. Scroll or to the ringtone you want and press
The display shows

<NAME> Saved

Save

.

and returns to the

Select

.

phonebook menu.

Back

6. Press

to return to the previous menu level or close the

handset.

View an entry

1. Press . The first entry is displayed.

2. Scroll or to the entry you want or search alphabetically.

3. Press

4. Press

5. Press

. The display highlights

Select

to display the name, number and ringtone.

Dial

to call the number or

Show Details

Back

to return to the

.

Options

previous level.

Dial an entry

1. In standby, press . The first entry is displayed.

2. Scroll or to the entry you want or search alphabetically.

3. Press to dial the displayed number.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

21Using the phone

Edit a name and number

1. Press .

2. Scroll or to the entry you want.

3. Press

4. Press

5. Press

Options

Clear

to delete characters, use the keypad to enter new

ones then press

Clear

to delete digits, use the keypad to enter new ones

then press

Save

and scroll to

OK

.

.

Edit Entry

and press

6. Scroll or to the ringtone you want and press
save the entry.

Back

7. Press

to return to the previous menu level.

Edit ringtone

1. Press .

2. Scroll or to the entry you want.

3. Press

Options

and scroll to

Ringtone

and press

4. Scroll or to the ringtone you want and select
the entry.

Back

5. Press

to return to the previous menu level.

Select

Select

Select

OK

to save

Search alphabetically

Press
Or
Press

Names.

Search is highlighted. Press Select.

The list of entries is displayed.

.

Enter the first letter of the name you
want. The first name beginning with
that letter is displayed.

Scroll to view any other entries
beginning with that letter.

Open the phonebook during a call.

1. During your conversation, press

to

Names.

2. Use the menu to select

Show Details, Edit Entry or
Delete Entry.

.

Add Entry,

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

22 Using the phone

Delete an entry

1. Press .

2. Scroll or to the entry you want.

3. Press

4. Press

5. Press

Options

Select

Yes

Back

and scroll to

Delete Entry

.

to confirm or Noto cancel.

to return to the previous menu level.

Delete entire phonebook

1. Press

2. Scroll or to

3. Press

4. Press

Names

.

Delete Phonebook

Yes

to confirm or Noto cancel.

Back

to return to the previous menu level.

and press

and press

Select

.

When you have more than one
handset registered to your BT Aqua
base, you can copy entries between
handsets.

Copy an entry to another handset

1. Press .

2. Scroll or to the entry you want.

3. Press

4.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Options

To Handset

and scroll to

is displayed. Press

Copy Entry

Select

.

and press

Select

.

5. Available handsets are displayed. Scroll or to the
handset you want and press
prompted on the receiving handset. Press
to cancel. When completed the display shows

Back

6. Press

to return to the previous menu level.

Select.Copy Phonebook?

Yes

to accept or

1 Entry Copied

23Using the phone

is

No

.

Copy the entire phonebook to another handset

At the handset you are copying from:

Names

1. Press

2. Scroll to

To Handset

3.

.

Copy Phonebook

is displayed. Press

and press

Select

Select

.

.

4. Available handsets are displayed. Scroll or to the

Select

handset you want and press

. When completed the

display shows the number of entries copied.

Back

5. Press

to return to the previous menu level.

In just a few minutes, you can copy all
your phonebook contacts to another
handset.

Memory status

You can check how much of the
phonebook memory is available.

1. Press

Names.

2. Scroll to
press Select.

3. Display shows the number of
and Free entries.

4. Press
menu level.

Memory Status and

Back to return to the previous

At the receiving handset:

1. The display shows
copying or

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Copy Phonebook?

No

to cancel.

Press

Yes

to begin

Used

24 Using the phone

The PIN number will be displayed as
asterisks for security reasons.

While copying to another handset or
SIM card, any other handsets
registered to the base can still make
and receive phone calls as normal.

However, if an incoming call is
received, the copying process is
cancelled so that the call can taken.

If the memory becomes full during
copying from a SIM , the display shows
Memory Full Not All Copied.

Most SIM cards are supported, but if
the SIM Card format is not compatible,
the display shows

Supported.

SIM Format Not

Copy an entry to a SIM card

1. Insert the SIM card into the SIM READER slot on the side of
the base.

Options

2. Press to open the phonebook list then press

3. Scroll to

4. Scroll to

Copy Entry

To SIM

5. If requested, enter your SIM PIN then press

6. Display shows

Please wait...X%

SIM. When completed the display shows

Back

7. Press

to return to the previous menu level.

and press

and press

Select

.

Select

.

OK

as it copies entries from the

<NAME> Copied

.

.

Copy all entries to or from a SIM card

1. Insert the SIM card into the SIM READER slot on the side of
the base.

2. Press

3. Scroll to

4. Scroll to either

5. If requested, enter your SIM PIN then press

Names

.

Copy Phonebook

From SIM

and press

or

To SIM

Select

and press

OK

.

Select

.

.

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

25Using the phone

6. Display shows

Copying

and the name of each entry. When

completed the display shows the number of entries.

Back

7. Press

to return to the previous menu level.

Change the dialling code

1. Press

2. Scroll to

Names

.

Dialling Codes

and press

Select

.

3. Scroll to the part of the dialling code you need to change,

International,Country

4. Enter the new code and press

Back

5. Press

to return to the previous menu level.

or

Local

Save

and press

.

Select

.

When copying from a SIM only the first
12 characters of each name are copied
and the first 24 digits in a number are
copied.

If an entry with a duplicate number is
found, the entry will not be copied.

Please Insert SIM Card will be
displayed if you have not already
inserted a SIM card into the base.

Local code

The Dialling Codes function
automatically converts SIM entries
beginning with international dialling
codes to the local code. For example,
on a SIM card, + is the international
code and 44 is the countr
These will be replaced automatically by
the local code 0 so that a number
beginning +44207 will be conver
to 0207.

You should not normally need to alter
this setting if you are using your BT
Aqua in the UK and your mobile t
UK numbers. If this is not the case,
then please call the BT Aqua Helpline
for assistance on 0870 605 8047.

y code.

ted

o call

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Handset settings

26

You can set different ringtones for
external calls and internal calls.

Select from 10 handset ringtones.
You will hear a sample ring for each

one you highlight (if the ringer is not
switched off).

The handset has 5 ringer volume
settings plus Off.

If the volume is set to Off the
icon is displayed.

Handset ringtone

1. Press

2.

3.

4. Press or to highlight

5. Scroll or to highlight the ringtone you want.

6. Press

7. Press

1. Press

2.

3. Scroll to

4. Press or to display the volume level you want.

5. Press

Menu

, scroll to

Set Handset

Ringtone

is highlighted. Press

is highlighted. Press

Settings

Select

External Call

Select

Press

handset cover to return to standby.

Handset ringer volume

Set Handset

Press

handset cover to return to standby.

to confirm.

Select

to confirm.

Back

to return to the previous menu level or close the

Menu

, scroll to

is highlighted. Press

Ringer Volume

Select

to confirm.

Back

to return to the previous menu level or close the

Settings

and press

and press

Select

.

.

and press

Select

.

Select

Select

or

Internal Calls

Select

.

.

.

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

27Handset settings

Receiver volume

1. Press

2.

3. Scroll to

Menu

, scroll to

Set Handset

Receiver Volume

Settings

is highlighted. Press

and press

and press

Select

.

Select

Select

.

.

4. Press or to display the volume level you want. Press

Select

to confirm.

Back

5. Press

to return to the previous menu level or close the

handset cover to return to standby.

Handset name

1. Press

2.

3. Scroll to

4. Use the keypad to enter the name and press

5. Press

Menu

, scroll to

Set Handset

Handset Name

Back

to return to the previous menu level or close the

Settings

is highlighted. Press

and press

and press

Select

.

Select

Select

.

Save

.

.

handset cover to return to standby.

Display language

1. Press

2.

Menu

, scroll to

Set Handset

Settings

is highlighted. Press

and press

Select

.

Select

.

This sets the standard volume level for
the handset earpiece. There are 8
levels to choose from.

If you are using more than one
handset with your B
can give each handset a personalised
name to easily distinguish between the
handsets.

A name can be up to 10 characters
long.

The available languages include:
English, Francais, Deutsch, Italiano
and Espanol.

T Aqua base, you

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

28 Handset settings

3. Scroll to

4. Scroll or to the language you want and press

5. Press
handset cover to return to standby.

Wallpaper

1 Press

Set Handset

2.

3. Scroll to

4. Scroll or to the Wallpaper you want and press

5. Press
handset cover to return to standby.

Menu colour

1 Press

Set Handset

2.

3. Scroll to

4. Scroll or to select the colour you want: blue, orange or
pink and press

5. Press
handset cover to return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Language

Back

to return to the previous menu level or close the

Menu

, scroll to

is highlighted. Press

Wallpaper

Back

to return to the previous menu level or close the

Menu

, scroll to

is highlighted. Press

Menu Colour

Back

to return to the previous menu level or close the

Select

and press

Settings

and press

Settings

and press

.

Select

and press

Select

Select

and press

Select

Select

.

Select

.

.

Select

.

.

Select

.

Select

.

.

.

29Handset settings

Screensaver

If you switch the screensaver on you will need to open the
handset in order to see any new event indications.

Menu

1. Press

Set Handset

2.

3. Scroll to

, scroll to

is highlighted. Press

Screensaver

4. Scroll or to set the Screensaver to

Select

5. Press

6. Press

to select

Back

to return to the previous menu level or close the

Settings

and press

Clock

.

and press

Select

.

Select

Clock

Select

.

or

Off

.

.

handset cover to return to standby.

Light timeout

1. Press

2.

3. Scroll to

Menu

, scroll to

Set Handset

Light Timeout

Settings

is highlighted. Press

and press

and press

Select

.

Select

Select

.

.

4. Scroll or to set the timeout period you want then press

Select

.

Back

5. Press

to return to the previous menu level or close the

handset cover to return to standby.

When the screensaver is set to Clock an
analogue clock is displayed.
The screensaver comes on when the
screen backlight switches off in
standby mode. To change the
backlight timeout setting, see below.

Set how long the backlight stays on
after the last button press.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

30 Handset settings

Display contrast

1. Press

2.

3. Scroll to

4. Scroll or to

5. Press

Menu

, scroll to

Set Handset

Display Contrast

Back

to return to the previous menu level or close the

Settings

is highlighted. Press

Low,Medium

handset cover to return to standby.

and press

Select

and press

or

High

Select

.

Select

then press

.

.

Select

.

If you set Auto Talk to ON, when
you receive an incoming call you
can answer it just by sliding open
the handset. You do not need to
press .

Auto talk

1. Press

2.

3. Scroll to

Menu

, scroll to

Set Handset

Auto Talk

is highlighted. Press

4. Scroll or to

Back

5. Press

to return to the previous menu level or close the

On

or

Settings

and press

Off

then press

and press

Select

Select

Select

Select

.

.

handset cover to return to standby.

When you press a button on the BT
Aqua handset you hear a beep. Y
can switch this on or off.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

ou

Key beep

1. Press

2.

3. Scroll to

Menu

, scroll to

Set Handset

Key Beep

Settings

is highlighted. Press

and press

and press

Select

Select

Select

.

.

.

.

.

31Handset settings

4. Scroll or to

5. Press

Back

Off

or Onthen press

Select

.

to return to the previous menu level or close the

handset cover to return to standby.

Redial length

1. Press

2.

3. Scroll to

4. Scroll or to

5. Press

Menu

, scroll to

Set Handset

Redial Length

Back

to return to the previous menu level or close the

Settings

is highlighted. Press

and press

Short

or

Long

and press

Select

.

Select

then press

Select

.

Select

.

.

handset cover to return to standby.

PABX access code

1. Press

2.

3. Scroll to

4. Scroll or to

5. Press

Menu

, scroll to

Set Handset

PABX Access Code

If you select
9 then press

Set Code
Save

Back

to return to the previous menu level or close the

is highlighted. Press

On,Off

.

Settings

or

Set Code

and press

Select

and press

then press

Select

.

Select

.

.

Select

.

, enter the switchboard access code e.g.

If your BT Aqua is connected to a

chboard, you may need to enter a

swit
1 digit access code in the dialing
sequence to be able to connect to the
outside line.

The access code will be displayed at
the beginning of a number on the
screen.

The access code will not be used when
you dial the number yourself (rather
than for example from the
phonebook). This allows you to make
calls to other switchboard extensions.

handset cover to return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Base settings

32

Select from 5 base ringtones.

You will hear a sample ring for each
one you highlight (if the ringer is not
switched off).

The base has 5 ringer volume settings
plus Off.

Base ringtone

1. Press

2. Scroll to

3.

4. Scroll or to highlight the ringtone you want.

5. Press

6. Press

1. Press

2. Scroll to

3. Scroll to

4. Press or to display the volume level you want.

5. Press

Menu

, scroll to

Set Base

Ringtone

handset cover to return to standby.

Base ringer volume

is highlighted. Press

Select

to confirm.

Back

to return to the previous menu level or close the

Menu

, scroll to

Set Base

Ringer Volume

Select

Press

handset cover to return to standby.

to confirm.

Back

to return to the previous menu level or close the

Settings

and press

Settings

and press

and press

Select

Select

Select

and press

.

.

and press

.

Select

Select

Select

.

.

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

33Base settings

Dialling mode

1. Press

2. Scroll to

3. Scroll to

4. Press or to highlight

Menu

, scroll to

Set Base

Dialling Mode

Settings

and press

and press

Pulse

and press

Select

Select

or

Tone

Select

.

then press

.

.

to confirm.

Back

5. Press

to return to the previous menu level or close the

handset cover to return to standby.

Ring priority

1. Press

2. Scrol l to

3. Scroll to

4. Press or to highlight

Menu

, scroll to

then press

Select

If you choose

Settings

Set Base

and press

Ring Priority

.

Select Handset

and press

Select

and press

All Handsets

Select

.

Select

.

or

Select Handset

all available handsets are

.

displayed. Scroll or to highlight the handset you want

Select

then press

.

Scroll or to the number of rings you want to set 2, 4 or
6 and press

5. Press

Select

.

Back

to return to the previous menu level or close the

handset cover to return to standby.

Select

Your BT Aqua is pre-set to Tone
dialling. You should not normally need
to change this setting. The dial mode
options are Tone (Time Break/Earth) or
Pulse (Earth).

When you have more than one
handset registered to your base, you
can set one handset to ring before the
other handsets. This allows one
handset user to answer all incoming
first, like a receptionist.

All Handsets if you want all

Choose
handsets to ring at the same time or
Select Handset to nominate a
handset to ring two times before the
others.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

34 Base settings

If you have subscribed to your
network’s Caller Display service, your
BT Aqua does not ring until the caller
information has been received and
displayed.

However, if you want your handset to
ring without waiting for the caller
information to be displayed, set First
Ring to On. Please note that this will
mean the first ring you hear will be the
default ringtone. This will change to
any ringtone you have set once the
caller information is displayed.

Recall mode

1. Press

2. Scroll to

3. Scroll to

4. Press or to highlight

5. Press

Menu

Select

Back

, scroll to

Set Base

Recall Mode

Settings

and press

and press

Timed Break

to confirm.

to return to the previous menu level or close the

handset cover to return to standby.

First ring

1. Press

2. Scroll to

3. Scroll to

4. Press or to

5. Press

Menu

, scroll to

Set Base

First Ring

Back

to return to the previous menu level or close the

On

Settings

and press

and press

or

Off

then press

handset cover to return to standby.

and press

Select

Select

and press

Select

Select

Select

.

.

or

Earth

Select

.

.

Select

.

then press

.

to confirm.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

35Base settings

System PIN

1. Press

2. Scroll to

3. Scroll to

4. Enter the old PIN (original setting 0000) and press

5. Enter the new PIN and press

6. Re-enter the new PIN and press

7. Press

Menu

, scroll to

Set Base

System PIN

Back

to return to the previous menu level or close the

Settings

and press

and press

OK

and press

Select

Select

.

OK

.

Select

.

.

.

OK

handset cover to return to standby.

Restore default settings

1. Press

2. Scroll to

3. Scroll to

4. Select

Menu

, scroll to

Set Base

Settings

and press

Master Reset

Yes

to confirm or Noto cancel.

and press

Select

and press

.

Select

Select

.

.

5. Enter the system PIN (original setting 0000) then press
The display will show

Reset Compete

then return to standby.

The System PIN is used when changing
certain settings and registration / de­registration. The default setting is

0000. You can change this to your own
preferred number up to 8 digits.

When you enter a PIN the digits are
shown as

****.

.

You can restore your BT Aqua to its
default (original) settings.

It will not affect the phonebook, calls
list or user’s data, including
personal/recorded outgoing messages
and answer machine messages.
All handsets registered to the base
will be retained.

OK

All text, answer machine, handset and
base settings will be r

.

eset.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Clock & alarm

36

You can set the time to either 12 or 24
hour format, see page 37.

Date & time

If you subscribe to your network’s caller display service, the base
sets the date and time for all handsets whenever a call is
received. You can manually set the time on an individual handset.

Menu

1. Press

Date & Time

2.

3. Enter the date using the format DD/MM/YY and press

4. Enter the time and press

5. Press
handset cover to return to standby.

, scroll to

is highlighted, press

Back

to return to the previous menu level or close the

Clock & Alarm

Select

Save

.

and press

.

Select

.

Save

.

When the alarm is set, the display
shows the icon.

Each handset can have a different
alarm setting.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Set alarm

1. Press

2. Scroll to

3. Press or to select

4. Press or to select

5. Enter the time you want the alarm and press

6. Press

Menu

, scroll to

Alarm

Clock & Alarm

and press

On

Select

and press

Once,Mon-Fri

Select

press

handset cover to return to standby.

.

Back

to return to the previous menu level or close the

and press

.

Select

or

.

On Daily

Save

Select

and

.

.

37Clock & alarm

Alarm on /off

1. Press

2. Scroll to

3. Press or to select

4. Press

Menu

, scroll to

Alarm

Back

to return to the previous menu level.

Clock & Alarm

and press

On

Select

or

Off

and press

Time format

Set the time format to 12 or 24 hour setting.

Menu

1. Press

2. Scroll to

, scroll to

Time Format

3. Press or to select

Back

4. Press

to return to the previous menu level.

Clock & Alarm

and press

12 Hour

or

24 Hour

Select

Switch off alarm ring

1. When the alarm goes off, press

Stop

and press

.

and press

.

Select

.

and press

Select

.

Select

Select

Once an alarm has been set, you can

.

switch the setting on or off.
If the alarm was set to Once the

will disappear from the screen.
If set to On Daily or Mon-Fri the

will remain on the screen.
If you are using the handset to make a

call when the alarm ring is due, the
flashes and you hear a beep in the
earpiece.

Set the time format to 12 or
24 hour setting.

.

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Agenda

38

Use your BT Aqua to remind you of
details of up to five events such as
birthdays, anniversaries or
appointments. The entry can be up to
24 characters long.

Up to 24 characters can be entered as
the subject.

If you select a silent reminder, the
event subject is displayed on scr
but no alarm will sound.

When the event memory is full, the
display shows
delete an event before you can add a
new one.

Memory Full. You must

een

Add a new event

1. Press

2. If no previous event is stored,
press

Menu

, scroll to

Select

.

Agenda

Add Event

and press

Select

is highlighted

Or
If events are already stored, they are listed. Press

Add Event

3. Enter the subject and press

4. Enter the date (DD/MM) and press

5. Enter the time (HH:MM) and press

is highlighted.

Press

Save

Select.

.

Save

.

Save

. If the current time

format setting is 12 hour, select am or pm.

Silent

or

Alarm

6. Press or to select

Alarm

If you press

:

Scroll or to select

Once

or

Annually

and press

and press
Scroll or to select when you want to receive the
reminder
Display shows

7. Press

At event time

or

30 min before

, press

Saved.

Back

to return to the previous menu level or close the

handset cover to return to standby.

.

Options.

Select

Select

Select

.

.

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Switch off agenda ring

1. The event is displayed. Press
the details of the event. Or press
return to the standby screen. If no button is pressed, the alarm
stops after one minute.

Show agenda details

1. Press

2. Stored events are displayed. If required, scroll to the event

3. Scroll to

4. Press

1. Press

2. Stored events are displayed. If required, scroll to the event

3. Scroll to

4. Edit the subject and press

Menu

, scroll to

you want and press

Options

Show Details

date and time of the reminder are displayed.

Back

to return to the previous menu level or close the

handset cover to return to standby.

Edit agenda

Menu

, scroll to

you want and press

Options

Edit Event

View

Agenda

.

and press

Agenda

.

and press

Save

.

to stop the alarm and see

Back

to stop the alarm and

and press

and press

Select

Select

Select

.

. The description,

Select

.

.

39Agenda

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

40 Agenda

5. Edit the date and time then press

6. Press or to select

If you press
Scroll or to select
Scroll or to select when you want to receive the
reminder
Display shows

7. Press
handset cover to return to standby.

Send agenda as a text message

1. Press

2. Stored events are displayed. Scroll to the event you want
and press

3. Scroll to

4. The event is displayed. Press
and enter a destination number.

Alarm

At event time

Saved

Back

to return to the previous menu level or close the

Menu

, scroll to

Options

Send as a Text

Silent

:

Once

.

Agenda

.

Save

or

Alarm

or

Annually

or

30 min before

and press

and press

Select

.

and press

, press

Select

Select

to select

Select

and press

Select

.

.

Send

Select

.

option

.

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Delete agenda

1. Press

2. Stored events are displayed. Scroll to the event you want

3. Scroll to

4. Press

5. Press

1. Press

2. Stored events are displayed. Press

3. Scroll to

4. Press

5. Press

Menu

, scroll to

and press

Options

Delete Event

Yes

to confirm or Noto cancel.

Back

to return to the previous menu level or close the

handset cover to return to standby.

Delete all agendas

Menu

, scroll to

Delete All Events

Yes

to confirm or Noto cancel.

Back

to return to the previous menu level or close the

handset cover to return to standby.

.

Agenda

and press

Agenda

and press

and press

and press

Select

Options

Select

.

Select

.

Select

.

.

.

41Agenda

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Calls lists

42

IMPORTANT

To use Caller Display you must first
subscribe to the service from your
network provider. A quarterly fee may
be payable. For more information on
BT Calling Features call BT free on
0800 800 150.

To ensure the caller's name is
displayed, make sure you have stored
the full telephone number, including
the dialling code in the phonebook.

If the caller’s number is stored in the
phonebook, the name assigned to it
is displayed.

If the number is unavailable,
Unavailable will be displayed.

If the call is from an international
number,

International will be

displayed.
If the call is from the operator,

Operator will be displayed.
If the call is from a payphone,

Payphone will be displayed.
If the call is from a ringback r

Ringback will be displayed.

equest,

Caller Display

If you have subscribed to a Caller Display Service, you will be
able to see your caller’s number on your handset display
(provided it is not withheld) prior to answering the call.

If your caller’s name and number are stored in the phonebook
and a name/number match is found, you will see the caller’s
name on the display instead.

Calls lists

Each handset can hold details of up to 30 answered or
unanswered calls and 20 dialled calls.

The caller’s details are stored in a Calls list whether you
answered the call or not. When the list is full, and a new call is
received, the oldest entry will be deleted automatically.

New calls alert

When you have missed calls, the display shows

new calls

. If you press

Back

, the screen returns to standby

and the icon is displayed.

View new missed calls

1. When you see the new calls alert, press
scroll or through the

Missed Calls list

View

. You can now

You have X

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

43Calls lists

2. Press

3. Press

1. Press

2. Press

3. Press

4. Press

5. Press

6. Press

1. Press

2. Scroll or to the entry you want and press

Options.Show Details

see the number, date and time of the call.

Back

to return to the previous menu level or close the

handset cover to return to standby.

View and dial from a Calls list

Menu

, scroll to

Missed Calls

is highlighted. Scroll or to choose

Missed Calls,Received Calls

Select

. You can now scroll or through the list.

Options.Show Details

Select

to see the caller’s number, date and time of call.

Dial

to call the number.

Back

to return to the previous menu level or close the

handset cover to return to standby.

Copy a Calls list number to the phonebook

Menu

, scroll to

Missed Calls

If required, scroll or to
then press

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

is highlighted.

Select

.

is highlighted. Press

Calls Lists

or

Dialled Calls

is highlighted.

Calls Lists

Received

and press

then press

or

Dialled Calls

Select

Select

.

Select

Options

to

.

.

.

44 Calls lists

See ‘Entering names’ and ‘Writing tips’
on page 20.

If you need to edit the number, use
Clear to delete any unwanted digits,
then enter new ones using the keypad.

See page 59 for more information on
text messaging.

3. Scroll to

4. Enter a name then press
press

5. Scroll or to the ringtone you want and press

6. Press

Save Number

Save

.

Back

to return to the previous menu level or close the

. Press

Select

.

OK

. The number is displayed,

Select

handset cover to return to standby.

Send a text message to a Calls list number

1. Press

2. Scroll or to the entry you want and press

3. Scroll to

4. Write the message then press

5.

Menu

, scroll to

Missed Calls

is highlighted.

Calls Lists

If required, scroll or to
then press

Select

.

Send Message

Send

is highlighted. Then press

Received

. Press

Select

Options

Select

then press

Select

or

Dialled Calls

Options

.

.

. (You can save, insert

a symbol, emoticon or template).

6. The number is pre-entered on the Send to screen, press
to send the message.

Back

7. Press

to return to the previous menu level or close the

handset cover to return to standby.

.

.

.

Send

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Delete an entry

1. Press

2. Scroll or to the entry you want and press

3. Scroll to

4. Press

Menu

, scroll to

Missed Calls

If required, scroll or to
then press

is highlighted.

Select

Delete Call

Back

to return to the previous menu level or close the

handset cover to return to standby.

.

Calls Lists

Received

. Press

Select

then press

or

Dialled Calls

.

Select

.

Options

45Calls lists

.

Delete all entries

1. Press

2. Scroll or to highlight

3. Press

4. Press

Menu

, scroll to

Missed Calls

If required, scroll or to

is highlighted.

Calls List

Delete Calls

then press

press

Select

Select

.

.

Missed Calls,Received Calls

Dialled Calls

Yes

Back

handset cover to return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

or

All Calls

to confirm or Noto cancel.

to return to the previous menu level or close the

. Press

Select

.

You can delete all entries in an
individual Calls list or all entries from
all Calls lists.

,

46

Call Waiting

46

You must subscribe to your network’s
Caller Display service for Call Waiting
to work. A quarterly fee may be
payable.

See page 48 – 49 for instructions on
how to switch your Call Waiting service
on or off.

Call Waiting

1. During a call, you hear a soft beep in the earpiece and the
display shows the number of the caller or the name if it
matches an entry in your phonebook. If these are not
available, the display shows

2. Press to put your current caller on hold and speak to the
new caller.

3. Press again to switch between both callers.

4. Press to finish the current call or close the handset
cover to end both calls.

Call Waiting

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

BT Services

47

By selecting the BT Services menu you can access a range of
useful pre-stored numbers and further BT Calling Features.

Up to 22 entries are available in the Useful Numbers directory.
The spare entries can be handy for storing important services
such as the number of your Doctor or Dentist.

Pre-stored BT Services numbers:

• BT Aqua Helpline

• BT 118500

• Divert on

• Divert off

BT Aqua Helpline

1. Press

2.

3.

4. Press

Menu

then scroll to

press

Select

.

BT Helpline

Show Details

Dial

to call.

is highlighted. Press

is highlighted. Press

• Divert check

• C wait on

• C wait off

• C wait check

Network Services

Options

.

Select

and

IMPORTANT

To use BT Services and BT Calling
Features you must first subscribe (if
required) to the relevant service from
your network provider. A quarterly fee
may be payable.

For more details on BT’s Calling
Features, call BT free on 0800 800

150.
If you are not connected to the B

network, some of these services may
not be available. Please contact your
network provider. Call Diversion
services may allow other divert
options. Check with your network
provider for details.

For further information, see the BT
Calling Features user guide supplied
when you subscribe to the services of
your choice.

T

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

48

BT Services

BT 118500 (Directory Enquries)

1. Press

2. Scroll to

3.

4. Press

1. Press

2. Scroll to

3.

4. Press

Menu

then scroll to

Select

press

.

BT 118500

Show Details

Call Divert on/off/check

Call Divert will divert all incoming calls to another number of
your choice.

press

is highlighted. Press

Dial

to call.

Menu

then scroll to

Select

.

Divert on,Divert off

Options

Press

Show Details

confirmation/status of your instructions.

.

is highlighted. Press

Dial

to call. Follow the spoken instruction, or listen for

Network Services

. Press

Options

Select

Network Services

or

Select

and

.

.

and

Divert check

.

.

See page 46 for instructions on how to
use Call Waiting.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Call Waiting on/off/check

1. Press
press

Menu

then scroll to

Select

.

Network Services

and

BT Services

49

2. Scroll to

Options

Show Details

3.

4. Press

C wait on,C wait off

.

is highlighted. Press

Dial

to call. Listen for confirmation of your instruction or

hear the status of your

or

Select

Call Waiting

C wait check.

.

.

Press

Call Waiting lets you know if another
person is trying to contact you while
you are on a call. If a second caller
rings you will hear a beep in the
handset. Providing you have also
subscribed to Caller Display, the screen
will show the caller’s details.

Add or edit an entry

1. Press

2. Scroll to the entry you want. Press

3. Scroll to

4. Enter the name you want and press

5. Enter the number you want and press

6. Press

Menu

Select

Back

then scroll to

Network Services

.

Options

.

Edit Entry

. Press

Select

Save

.

Save

.

to return to the previous menu level or close the

and press

You can edit existing entries or use an
‘empty’ slot to enter your own
preferred number in the Useful
Numbers directory.

Names can be up to 12 characters and
number up to 24 digits long.

handset cover to return to standby.

Dial a stored entry

1. Press

2. Scroll to the entry you want and press

3.

Menu

then scroll to

Select

.

Show Details

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

is highlighted. Press

Network Services

Options

Select

.

and press

.

50

BT Services

4. Press

5. Press

1. Press

2. Scroll to the entry you want and press

3. Scroll to

4. Press

5. Press

1. Press

2. Press

3. Scroll to

4. Press

5. Press

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Dial

to dial the number.

Back

to return to the previous menu level or close the

handset cover to return to standby.

Delete an entry

Menu

then scroll to

Select

.

Delete Entry

Yes

to confirm or Noto cancel.

Back

to return to the previous menu level or close the

handset cover to return to standby.

Delete all entries

Menu

then scroll to

Select

.

Options

.

Delete All

Yes

to confirm or Noto cancel.

Back

to return to the previous menu level or close the

handset cover to return to standby.

Network Services

and press

Network Services

and press

Select

Select

and press

Options

.

and press

.

.

Answering machine

51

Switch the answering machine on / off

1. Press

2. Scroll to

3. Scroll or to highlight

Menu

Select

, scroll to

.

Answer On/Off

Answering Machine

and press

On

or

Off

Select

and press

and press

.

switched on the handset display shows in idle.

Answer delay

1. Press

2. Scroll to

3. Scroll or to

press

Menu

, scroll to

Select

.

Answer Settings

Answering Machine

and press

Answer Delay

Select

and press

and

Select

4. Scroll or to the setting you want and press

Back

5. Press

to return to the previous menu level.

Switch message alert tone on / off

1. Press

2. Scroll to

3. Scroll or to

press

Menu

, scroll to

Select

.

Answer Settings

Answering Machine

and press

Message Alert

Select

and press

and

Select

Select

.

.

Select

.

.

. When

.

Your BT Aqua can digitally record up to
11 minutes of messages or up to 59
messages. Each message can last up to
a maximum of 3 minutes. As well as
recording incoming messages, you can
record memos for other users.

You can operate your answering
machine from:

• the handset.

• remotely, from any other
one™ telephone, see page 56.

Toucht
Your BT Aqua comes with two pre-

recorded outgoing messages, Answer
and Record or Answer Only, but if you
wish you can record your own.

You will need to set the date and time (if
you have not already done so) so that
you will know when each message was
received, see page 36. The default day
and time setting is Monday 12.01 pm.

Message alerts

When you have new messages, with
the audible message alert switched on,
you will hear an audible alert once at
the handset. The default setting is Off.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

52

Answering machine

Answer delay sets the number of times
your BT Aqua will ring before the
answer machine picks up your call and
starts playing the outgoing message.

You can change this setting to
between 2–9 rings or Time Saver.
The default setting is 6 rings.

For information on Time Saver, see
Switch your answering machine on
remotely, page 58.

Answer and Record

The pre-set Answer and Record
outgoing message, that allows your

o leave a message, is “Hello,

caller t
your call cannot be taken at the
moment, so please leave your message
after the tone”.

Your Answer and Record outgoing
message can be up to 3 minutes long
and will replace the prerecorded
message.

4. Scroll or to highlight Onor

Back

5. Press

to return to standby.

Off

and press

Select

On-screen alert

When you have new answering machine messages, the screen

You have X new messages

shows

. All new messages are

indicated by a blue dot.

1. Press

Play

. Or, scroll or the list of messages. Press

to hear the highlighted message.

Outgoing messages

The outgoing message is the message a caller first hears when
the answering machine picks up their call. There are 2 pre­recorded outgoing messages to choose from (see note right)
or you can record your own.

Record your own outgoing message

1. Press

2. Scroll to

3.

Menu

Select

.

Record

is highlighted, press

, scroll to

Answering Machine

Outgoing Message

Select

and press

.

and press

Select

.

.

Play

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Answering machine 53

4. Scroll or to

Select

press

5. The display shows

Answer & Record

or

.

Please speak after the tone

Answer Only

.

and

6. After the tone, speak your message clearly into the handset

Save

then press

to end recording.

7. Your outgoing message is played back. If you want to delete it,
press

Delete

during playback. If you press

Save

or wait for

the message to play back, it will be saved.

Check or delete your outgoing message

1. Press

2. Scroll to

3. Scroll to

4. Scroll or to

5. Press to

6. The message is played. Press

7. Press

Menu

, scroll to

Select

press

.

Outgoing Message

Play

press

Select

.

Personal OGM

Delete

to delete a personal OGM.

Back

to return to the previous menu level.

Answering Machine

and press

and press

Select

Answer & Record

and press

OK

to stop playback or press

.

or

Answer Only

Select

and

Select

.

.

and

Answer Only

The pre-set Answer Only outgoing
message, where callers hear an
announcement but cannot leave a
message, is “Hello, your call cannot be
taken at the moment and you cannot
leave a message, so please call later”.

When recording your Answer Only
message, remember to advise your
caller that they will not be able to
leave a message.

Your Answer Only message can be up
to 11 minutes long (maximum
recording length) and will replace the
pre-recorded message.

However, you should try to keep your
message short to allow time for
recording memos, or incoming
messages when using Answer and
Record mode.

Deleting a personal out
automatically reinstates the pre­recorded outgoing message.

You cannot delete a pr
message.

going message

ded

e-recor

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

54

Answering machine

Choose which outgoing message you
want played to callers.

Memos can only be recorded via
the handset.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Select outgoing message mode

1. Press

2. Scroll to

3.

4. Scroll or to

5. If there is a personal OGM saved, press or to

6. Press

Menu

, scroll to

Select

.

Answer Settings

Answer Mode

press

OGM

or
confirmed. If there is no personal OGM saved the default OGM
will be selected.

is highlighted, press

Select

.

Personal OGM

Back

to return to the previous menu level.

Answering Machine

and press

Select

Answer & Record

and press

Select

and press

Select

.

or

Answer Only

. Your selection is

Record a memo

1. Press

2. Scroll to

3. The display shows

4. After your hear the tone, speak your memo then press

5. Your memo is played back. If you want to delete it, press

Menu

, scroll to

Select

.

Record Memo

to end recording.

Answering Machine

and press

Select

and press

.

Please speak after the tone

.

and

Default

.

Save

Delete

during playback. If you press

message to play back, it will be saved.

Back

6. Press

to return to the previous menu level.

Save

or wait for the

Answering machine

55

Call screening

1. When your BT Aqua rings, wait for the answering machine to
take the call. When the caller begins leaving a message, the
display shows

Recording

2. To interrupt and speak to the caller directly, press
after the caller has hung up, and the display shows

a new message

3. Press

Back

, press

to return to the previous menu level.

. Press

Screen

Play

to play new messages.

to hear the caller.

Talk

. Or,

You have

Message playback

1. Press

2.

Menu

and scroll to

Press

Select

Play

is highlighted. Press

.

Answering Machine

Select

you want to play or scroll to

.

to choose which messages

Play All

and press

Select

When the answering machine is on
and takes a call, you can use the
loudspeaker to listen to the caller
leaving a message. You can then
identify the caller and decide whether
to take the call in person.

While screening, you can adjust the
volume by pressing or .

Each message is played back with day
and time of the call announced as well
as the caller’s number (if available) and
name if stored in the phonebook.

When a memo is played back, the
caller’s name and number is displayed
if available.

to

play all messages.

Talk

3. Press

to switch between the earpiece and handset

loudspeaker.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

56

Answering machine

Keyboard shortcuts

During playback:

To pause

To resume

To repeat message

To play previous message

To delete current message

To play next message

Answering Machine messages that are
not deleted are automatically saved.

New / unplayed messages cannot be
deleted.

y full

Memor

If the memory is within 10 seconds of
becoming full while a caller is leaving a
message, they will hear, “ Please
complete your message within 10
seconds”. If they are still talking when
the memory becomes full the caller
hears, “Thank you for calling”, and the
machine will hang up.

The OGM will set to Answer Only. You
must delete messages before your BT
Aqua can record new messages.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

During playback press

Options

then scroll or to:

Pause,Repeat Message,Skip Forward,Skip Backward
Delete

.

Select

4. Press
playback, press

to choose the highlighted option. At the end of

Back

to return to the previous menu level.

Delete all old messages

1. Press

2. Scroll to

3. Display shows

4. Press

Menu

Select

.

confirm or

Back

, scroll to

Delete Messages

Delete all old messages?

No

to cancel.

Answering Machine

and press

Select

Press

to return to the previous menu level.

and press

Remote access

You can operate your answering machine from any
Touchtone™ phone by calling your BT Aqua and entering a 4
digit security code.

Switch remote access PIN On or Off.

1. Press
press

Menu

, scroll to

Select

.

Answering Machine

and

.

Yes

,

to

Answering machine

57

2. Scroll to

3. Scroll or to

4. Scroll or to highlight

5. Press

Change the remote access PIN

1. Press
press

2. Scroll to

3. Scroll or to

4. Scroll or to highlight
press

5. Enter the Old 4-digit PIN and press

Answer Settings

Back

to return to standby.

Menu

, scroll to

Select

.

Answer Settings

Select

.

and press

Remote Access

On

or

Answering Machine

and press

Remote Access

Remote Access PIN

and press

Off

and press

and press

Save

Select

Select

and

Select

Select

.

.

.

Select

.

.

and

.

IMPORTANT

You should change the security PIN
from the original setting of 0000.

It is advisable t
new PIN code and keep it somewhere
safe.

o make a not

(Default setting = 0000)

Save

Save

.

.

6. Enter the new 4-digit Pin and press

7. Enter the new PIN again and press

Back

8. Press

to return to standby.

Switch your answering machine on remotely

If you forget to switch your answering machine on, you can do
it remotely from another phone.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

e of your

58

Answering machine

Time saver

When you ring in to access your
messages remotely, if your answering
machine is set to time saver and you
have new messages it will answer after
2 rings, if you do not have any new
messages, it will answer after 6 rings.
This means you can hang up after 3
rings knowing you have no new
messages, saving you time and the
cost of the call.

You cannot use this feature if you have
BT Answer 1571 or Call Minder active
as the call will be intercept
the 20 rings.

Your handset will automatically return
to standby if no button is pressed for 8
seconds or more.

If you have any new messages they
will be played after you have entered
your security PIN code.

If you enter an incorrect PIN code you
will hear ‘Incorrect security code.
Please enter your security code’. You
can try entering the code again. If it is
still incorrect you will hear the voice
prompt and your BT Aqua will hang
up.

If no button is pressed for 8 seconds or

ed before

1. Dial your telephone number and let it ring. After 20 rings you
will hear your outgoing message.

2. Press

*, then enter your security code.

(Default setting = 0000)

3. Press

0 and your answering machine will switch on ready to

answer incoming calls.

Play messages

1. Dial your phone number. When you hear your outgoing
message, press

*.

2. Enter your 4 digit PIN.

3. Use the keypad to operate your answering machine:

1 To hear main menu
2 To play messages
3 To play new messages
4 To skip back during messages
5 To delete during messages
6 To skip forward during messages
7 To set to answer only or answer and record
8 To record a new outgoing message
9 To set answer off
0 To set answer on

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Text messaging

59

Welcome to the BT text messaging Service on your BT Aqua.
Your BT Aqua can send and receive text messages from
participating mobile networks and compatible landline
telephones in the UK.

The fixed line text service is provided under BT’s terms and
conditions for telephone service. These can be found by
visiting the BT.com website at:
http://www.bt.com/terms/tor.htm

Subscribe to the text messaging service

When you send your first text message from your BT Aqua you
will automatically be registered for the service.

On receipt of your first text through the service, the system
will send you a welcome text message back. You may also
register by sending the word ‘Register’ to 00000 upon which
you will receive a confirmation message.

Cost of the fixed line service

There is no subscription charge (other than the subscription to
Caller Display). Visit the BT.com website (www.bt.com) to find
out how much it costs to send a text message (depends upon
your call package).

IMPORTANT

You must subscribe to your Network
Provider’s Caller Display service so that
you can use text messaging and you must
not withhold your telephone number.

A quarterly fee may be payable, please
contact your network provider for
more details.

You may also send messages to landline
phones that are NOT tex
Messages to non-compatible lines will
be connected t
delivered in spoken words to the
telephone as a call. Please note that
the conversion can translate common
abbreviations and smileys etc, but to
ensure maximum clarity of message
delivery, abbreviations etc should be
used sparingly.

t compatible.

o voice text and

If you experience any problems, please call the Helpline on

0870 605 8047 or email [e-mail]

60 Text messaging

Writing tips

Press Clear to delete incorrect
characters.

Use or to move the cursor
through the text, if you want to
insert/delete text.

Upper & lower case

Press to switch between upper case
ABC, lower case abc letters and numbers.

Maximum number of characters in a
text message is 160. The display shows
a character count
down to 0 (Unless message size is set
to 612 characters).

If the text is unsuccessful, the message
Unable to send will be displayed.

In order to send and receive text
messages you must not withhold your
number. On most networks if you
normally withhold your number the 1470
prefix presents your number for you.

Symbols

down from 160

Send a text message

1. Press .

Or

Press

Menu,Text Messaging

Write Message

2.

is highlighted. Press

is displayed, press

Select

3. Use the keypad to enter your message.

4. Press

Options

.

Send

is highlighted Press

Select

Enter the phone number or press

Search

to open the phonebook
then scroll to the number you want
and press

Select

Or scroll or to:

Save

Press

Select

the Drafts folder.

Insert Symbol

Press

Select

.

to send the message.

. Now press

to save the message in

. The symbol table is
displayed. Press or to
highlight the symbol you want then

Insert

.

Select

. The Emoticon table

Emoticons

Insert Emoticon

press

Press
is displayed. Press or to
highlight the Emoticon you want

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Select

.

Send

.

61Text messaging

Insert Template

then press

Press

Insert

Select

. The list of templates

.

is displayed. Press or to
highlight the Template you want

Insert

then press

4. When sending a message, the display shows

Message

then

Message Sent

.

.

Sending

Standard text entry

With standard text entry you can enter a word by pressing
each letter button a number of times to display the character
you want on the screen. For example, to write the word
“Hello”, press twice, twice, three times,

three times and three times.

Receiving and reading text messages

When you receive a new text message, the icon is
displayed along with

You have X new messages

.

Read a new message

1. The Inbox is opened and the list of messages displayed. If you
press

Back

the message is stored in the Inbox for reading later.

Do you have two text phone bases
connected to the same phone line?

If you have two text phone base
stations plugged into one line, you are
likely to experience problems receiving
text messages. Normally, only one SMS
enabled base unit (DECT or cordless)
can be plugged into any line.
If you do want to use two base units
and still receive written text you must
delete receive service centre number
from one of the base stations. To do
this on your BT Aqua, see page 66.
This will allow you to send text via
either base station but tex
be received on the product with the
active receive centre number.
If the base unit with the active receive
centre number is a DECT product then
all handsets registered to will be able
to receive text messages.

Total number of messages

Your BT Aqua can store up to a total of
50 short messages acr
Outboxes, Drafts boxes and Inboxes.

Memory full alert

If the text mailboxes are full when you
attempt to write a new message the
display shows Memory Full Delete
Messages for 2 seconds. You must

e messages before you can write

delet
and send a new one.

ts will only

oss all handset

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

62 Text messaging

Templates

There are three pre-set templates
Please call
I’ll be there at
What time will you be home?
You can edit the templates, up to a

maximum of 32 characters.

Receiving a call while writing a text

If you are writing a text and you
receive a call the t

Sent texts are stored in the Outbox

Your BT Aqua’s outbox is like a redial
list. It holds a copies of up to 5 sent
messages. When the Outbox is full, a
new message replace the oldest.

Saved messages are stored in the
Drafts box

If you save a message t
send lat
box. Only one message can be saved in
each user’s Drafts box.

Received messages are stored in the
Inbox.

ext will be lost.

er it will be stored in the Drafts

o complete or

2. In the Inbox scroll (to more recent messages) or (to
earlier list of messages) through the list of messages.

Read

3. Highlight the message you want to read and press

Back

press

to return to Text messaging menu.

or

4. Press to return to standby.

Read, forward, delete, view and save numbers
of texts in the Inbox

When you see the new message alert, if you press

Back

the

message is stored in your Inbox so you can read it later.

1. To open the Inbox, press . If you have new messages you

Inbox

will go straight to the Inbox, if not scroll to

Select

press

.

2. Scroll or to the message you want and press

and

Read

.

Scroll or through the message.

3. Press

Reply

Forward

Options

and scroll or to:

Press

Select

. Write your reply then press

Options

Press
Press
Press

and select

Select

. The message is displayed.

Options
Select

. Display highlights

and enter a number or search

for the number then press

Send

.

Send

.

Send

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

63Text messaging

Message Details

Use Number

Delete

Edit or send texts in the Drafts box

1. To open the Drafts box, press
displayed.Press

2. Scroll to

Edit

3. Press

Options

4. Press

You can see who sent the message and then
call them. Press
is displayed. Press
the number.

To call the sender, press

Call

shows
OR to save the number, scroll to
and press

OK

, edit the number if required then press

Save

. Scroll or to the ringtone and

Select

press
phonebook.

Press

Select

No

to cancel.

Select

.

Drafts

and press

to edit your message content.

and scroll or to:

Select

the sender’s number

Dial

if you want to call

Select

. The display

. Press

Select

to call the sender

Select

. Enter a name and press

. The number is saved in the

. Press

Yes

to confirm or

Menu,Text Messaging

Select

.

Save

is

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

64 Text messaging

Send

Save

Insert Symbol

Insert Emoticon

Insert Template

6. When sending a message, the display shows

Message

Forward or delete texts in the Outbox

1. To open the Outbox box, press
displayed. Press

2. Scroll or to the message you want and press
Scroll or through the message.

Press

Select

to send the message. Enter the

Select

Insert

Insert

Search

. Press

.

.

phone number or press
phonebook then scroll to the number you
want and press

Press

Select

to save the message in the

Drafts

folder.

Press

Select

. The symbol table is displayed.
Press or to highlight the symbol you
want then press

Press

Select

. The Emoticon table is
displayed. Press or to highlight the
Emoticon you want then press

Press

Select

. The templates list is displayed.
Press or to highlight the Template you
want then press

Sending

then

Message Sent

.

Menu,Text Messaging

Select

. Scroll to

Outbox

and press

Send

Insert

to open the

.

.

is

Select

Read

.

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

3. Press

Options

Forward

and scroll or to:

Press

Select

. The message is displayed.

Options

Press

Select

Press

Search

to search the phonebook. When the

number is entered, press

Delete

Press

No

to cancel.

Select

5. Press to return to standby.

. Display highlights

Send

.

and enter the number or press

Send

.

then press

Yes

to confirm or

65Text messaging

Edit templates

1. Press

Menu,Text Messaging

Templates

to

and press

2. Scroll or to the template you want and press

Edit

Press

is displayed. Press

Select

Select

. Press

.

Clear

Select

to delete

scroll

Options

characters. Enter your template text and
press

Save

.

Delete

Press

Select

. Press

Yes

to confirm or Noto

cancel.

3. Press to return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Edit templates

There are three pre-set templates
Please call
I’ll be there at
What time will you be home?

.

You can change the templates to your
preferred message, up to a maximum
of 32 characters.

If you delete a template without
replacing the text it is marked as
Empty.

emplates are restored if you reset

All t
your BT Aqua to its default settings,
see page 35.

66 Text messaging

Selecting All messages will delete
all messages stored in your Inbox,
Outbox and Drafts box.

If you have more than one ‘Server
Centre’ stored on your BT Aqua you
will need to select which one you want
to use for sending (see next section).

Deleting texts

1. Press

2. Scroll or to

3. Press

4. Press

Menu,TextMessaging

Delete Messages

to

and press

Select

.

Yes

to confirm or Noto cancel.

Back

to return to standby.

is displayed. Press

and press

Select

Inbox,Drafts,Outbox

.

or

All Messages

Service Centre numbers

To send and receive text messages you need the telephone
number of your Network’s text Centre. If you accidentally
delete the Outgoing or Incoming Service Centre numbers you
will need to re-enter them in order for your text Service to
work. You can enter up to 4 Service Centre numbers – two
incoming and two outgoing.

The Send Centre number is: 1470P1709400.
The Receive Centre is: 080058752.

Add or change Service Centre numbers

1. Press

2.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Menu,Text Messaging

or to

Text Settings

Service Centres

is displayed. Press

and press

is highlighted press

Select

Select

.

.

Select

Select

scroll

, scroll

67Text messaging

3. Scroll or to

Select

press

4. Scroll or to

5. Enter the number for the centre and press

Back

6. Press
standby, close the cover or press .

Set send centre

1. Press

Menu,Text Messaging

Scroll or to

Service Centres

2.

Select

3. Press

4. Scroll or to

Send Centre 1

Back

5. Press

Message alert tone

1. Press

Menu,Text Messaging

Scroll to

2. Scroll to

3. Scroll or to

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Receive Centres

.

Centre 1

to return to the previous menu level. To return to

or

Text Settings

is highlighted press

again to choose

Receive Centre 1

or

Send Centre 2

to return to the previous menu level.

Text Settings

Message Alert

On

or

Off

and press

and press

and press

or

Send Centre

Centre 2

and press

Save

is displayed. Press

and press

Select

Select

.

Set Send Centre

or

Receive Centre 2

and press

is displayed. Press

Select

Select

Select

Select

.

.

.

and

Select

.

Select.

.

.

.

Select.

.

or

When you receive a t
message alert tone will sound. These
beeps can be switched on or off.

ext message, the

68 Text messaging

A standard text message is 160
characters long. You can set a message
to be up to 612 characters and the
message will be sent as up to 4 linked
messages each up to 160 characters
long.

4. Press

Back

to return to the previous menu level.

Set message size

1. Press

2. Scroll to

Menu,Text Messaging

Scroll to

Text Settings

Message Size

is displayed. Press

and press

and press

Select

Select

Select.

.

.

3. Scroll or to highlight 160 or 612 characters, then
press

Select

.

Back

4. Press

to return to the previous menu level.

User areas

Your BT Aqua is pre-set to make all text messages available to
every user, with all messages sent from and received at a
‘Common Box’.

To keep your messages private, you can set up to 4 PIN
protected personal user areas (sub-addresses). Each personal
user area has its own Inbox and Outbox which are only
accessible when the correct PIN is entered.

You can also keep a common box sub address for incoming
messages that do not need to be kept private.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

69Text messaging

Add a user mailbox

1. Press

Menu,Text messaging

Scroll to

2. Scroll to

User 1

3.

4. Press

Text Settings

Users

and press

is highlighted. Scroll or to select another User.

Options.Edit

5. Enter the user name (up to 8 characters) and press

is displayed. Press

and press

Select

Select

.

is highlighted. Press

Select.

.

Select

.

Save

.

6. Use the single digit mailbox number displayed or enter your

Save

own single digit mailbox number then press

7. Enter a 4-digit mailbox PIN and press

8. Enter the password again and press

Back

9. Press

to return to the previous menu level.

Save

Save

.

.

.

If you set-up personal user boxes you
must tell people your user area
number. They must put the relevant
user area number at the end of your
telephone number when they send
you a text message. If they do not
include the user area number, the
messages will be stored in the common
box and will be accessible to all users
of your BT Aqua.

The mailbox number can only be any
number from 0-9 but must not be the
same as another user’s mailbox
number or the common or public box
number.

Open and read a mailbox text

Once mailboxes have been set, when you open the SMS text
menu, the mailboxes in use will be displayed. You can open
the General User Mailbox without any password but each user
area requires you to enter the 4-digit password PIN.

1. The display shows

Read

2. Press

You have X new SMS

.

. The mailboxes are displayed. Mailboxes with new

messages are marked with blue dots.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

70 Text messaging

3. Scroll to the mailbox you want and press

4. Enter the mailbox 4-digit PIN and press

5. Scroll or to the message you want and press

Or

1. If you have previously pressed

Menu

2. Press
with new messages are marked with blue dots.

3. Scroll to the mailbox you want and press

4. Enter the mailbox 4-digit PIN and press

5. Scroll to

6. Scroll or to the message you want and press

Edit a user mailbox

1. Press
Scroll to the mailbox you want to edit and press

2. Enter the 4 digit mailbox password PIN and press

3. Scroll or to

4. Scroll or to

5. Scroll or to the user mailbox you want to edit and press

Options

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

, the text icon is displayed. Press

Inbox

and press

Menu,Text Messaging

Text Settings

Users

.

Back

Select

is displayed. Press

and press

and press

Select

Select

.

OK

.

Read

, the display shows .

Select

. Mailboxes

Select

.

OK

.

.

Read

Select.

Select

OK

.

Select

.

.

.

.

.

6.

Edit

is highlighted, press

7. Enter the current mailbox PIN and press

8. Enter the new name and press

9. Enter the new one-digit mailbox number and press

10. Enter the new 4-digit mailbox password and press

11. Re-enter new 4-digit the password and press

Back

12. Press
handset to return to standby.

Delete a user mailbox

1. Press
Scroll to the mailbox you want to edit and press

2. Enter the 4 digit mailbox password PIN and press

3. Scroll or to

4. Scroll or to

5. Scroll or to the user mailbox you want to edit and press

Options

6. Scroll to

7. Press

8. Enter the current mailbox PIN and press

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

to return to the previous menu level or close the

Menu,Text Messaging

.

Delete

Yes

to confirm or Noto cancel.

Select

.

Save

is displayed. Press

Text Settings

Users

and press

and press

Select

Select

.

and press

Select

.

OK

Save

Select

Select

.

.

.

Save

Save

.

Select.

.

OK

.

.

.

.

71Text messaging

72 Text messaging

9. Press

1. Press

2. Scroll or to

3. Scroll to

4. Enter the single digit mailbox number you want and press

5. Press

Back

to return to the previous menu level or close the

handset to return to standby.

Set common mailbox sub address

The default sub-address setting is 9.

Menu,Text Messaging

Text Settings

Mailbox Number

Save

. If you enter a number already in use, you hear an error

beep. Enter a different number.

Back

to return to the previous menu level or close the

handset to return to standby.

is displayed. Press

and press

and press

Select

Select

Select.

.

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Using additional handsets

You can use up to five BT Aqua additional handsets with your
BT Aqua base to extend your phone system without needing
to install extension sockets for each new phone.

Your BT Aqua handset can also be registered to up to 3 other
bases. You can then select the base you would prefer to use.

If you have purchased a BT Aqua multiple pack any additional
handsets come pre-registered to the base.

If you have purchased an additional handset separately you
must register it to your BT Aqua base before it can be used.

Registering an additional handset

At the base:

1. Press and hold for 3 seconds until the base Power / In
use starts flashing. You have up to 60 seconds to register the
handset.

At the handset:

1. If the handset is new and the display shows
Press

Menu

. The display shows

Or

If the handset has already been registered to another base the
standby display is shown. Press

Registration

and press

Registration

Menu

Select

.

Please Register

. Press

Select

, scroll or to

.

.

73

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

74

Using additional handsets

Default PIN code = 0000
If registration is not successful first

time, please repeat the process again
incase the base registration period ran
out of time.

If there are already 5 handsets
registered to the base, the registration
will fail. You must de-register another
handset before you can register the
new one.

2.

Register Handset

is highlighted. Press

Select

.

3. Bases are displayed. If necessary, scroll or to a new base
you wish to register your BT Aqua handset to and press

Select

.

OK

4. Enter the system PIN and press

5. The display shows
base number) then

Searching Base X

Handset Registered

.

(where X is the chosen

.

The handset is automatically assigned the next available
handset number.

Select a base

If your BT Aqua handset is registered to more than one base,
you can select which base to use.

Menu

1. Press

Select

2. Scroll to

, scroll or to

.

Select Base

Registration

and press

Select

and press

.

3. All base numbers are displayed. (In use) is added to bases
where the handset was previously registered to. Scroll or

Select

to the base you want and press

4. Display shows

Searching Base….

.

then the standby display

for that base.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Using additional handsets

75

De-register a handset

1. Press

Menu

, scroll or to

Select

.

2. Scroll to

De-register

3. Enter the system PIN and press

Registration

and press

OK

Select

.

and press

.

4. Scroll or to the handset you want to de-register and

Select

press

5. Press

registration

6. Press

.

Yes

to confirm or Noto cancel. The display confirms

.

Back

to return to the previous menu level or close the

de-

handset cover to return to standby.

Internal calls

Call another handset

If you have more than one handset registered to the base, you
can make internal calls between two handsets.

1. Press then the number (1-5) of the handset you want to
call.

OK

2. Press

to dial.

Use one handset to de-register
another. You cannot de-register the
handset you are using.

Default PIN code = 0000

Handset external display

When an internal call is received, the
display shows Internal Call
Handset X (where X is the calling
handset) and the handset number.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

76

Using additional handsets

If the other handset does not answer,
press End to return to your
original caller.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Transfer a call

You can transfer an external call to another handset registered
to the base.

During your call:

1. Press then the handset number (1-5) you want.

2. Press

to dial or press

End

to cancel the calls request and

OK

return to the caller.

3. When the other handset answers you can announce the caller.

4. Press to complete the transfer or to switch back
and forth between both callers.

3-way conference call

You can hold a 3-way conference call between 2 internal
callers and 1 external caller.

During a call to an external caller:

1. Press then the handset number (1-5) you want.

OK

2. Press

to dial.

3. When the other handset answers you can announce the caller.

Join

4. Press

Conference Call

to begin the conference call. Display shows

.

5. Press or close the handset cover to hang up.

Help

Phone does not work

• Have you installed the batteries correctly?

• Check that the mains power is correctly connected.

No dial tone

• Is the telephone cord of the base plugged into the phone socket?

• Check that the mains power is correctly connected to the base and to the handset charger(s).

• Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

• Check that the mains power is correctly connected.

• The batteries may need recharging.

• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try
again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.

You have a dial tone, but the phone will not dial out

• You may need to change the dial mode from tone to pulse, see page 33.

• If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off, see page 26.

• Check that the mains power is correctly connected.

• Make sure the handset is registered to the base, see page 73.

77

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

78

Help

No display

• The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries.

icon flashes

• Is the handset registered correctly to the base, see page 73.

• Check that the mains power is correctly connected.

• Check that the handset is within range of the base.

• The batteries are low, place the handset on the base/charger to recharge.

icon not scrolling

• Try cleaning the charging contacts.

• Check that the mains power is correctly connected.

You hear the busy tone when you press .

• Make sure the handset is in range of the base.

• Another handset registered t

o your BT Aqua base may be on the line.

Answering machine does not record any messages

• The memory may be full. Play and delete old messages, see page 55.

Answering machine messages have the wrong date and time

• Have you set the date and time? See page 36.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Help 79

Cannot access your messages from another phone

• Have you changed the remote access security PIN code? See page 57.
Always keep a note of the new PIN code in a safe place.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider, see page 42.

• The caller may have withheld their number.

• An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.

Cannot register a handset to a base

• You can register a total of 5 handsets to your BT Aqua base and you can register your BT Aqua
handset to up to 4 bases. Check that you have not exceeded the limits.

• Check that you have entered the correct PIN number (default PIN 0000).

• Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?

• Is the base ringer set to off?

• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

80

Help

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your BT Aqua can interfere with other electrical equipment if it is placed too close. It
is recommended that you place your BT Aqua at least one metre away from electrical appliances
or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Aqua Helpline on 0870 605 8047 or
email [e-mail].

Possible problems with text messaging

Text messages cannot be sent and screen displays Message Sending Failed

• The base station power supply or telephone line cord might not be properly connected.
Check that the base station power supply is plugged into the mains socket and switched on and
that the telephone is plugged into the telephone wall socket.

• There might be a fault on the line. Check your telephone line is working properly.

• You might have deleted the server number in error. See page 66 for instructions on how to enter
the number.

Cannot send text

• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and
receive text messages you must not withhold your number. If you normally withhold your number
the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Help 81

Cannot receive text

• You will not be able to receive text messages until you have first sent a message. The first
message sent registers you with the text service.

• More than one text messaging product is plugged into the line. Remove other products.

• Check service centre number is correct.

• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by
noting if your phone displays your caller’s number when you receive an incoming call.

• If you are using personal user areas please ensure you have given people your user area number
and that they are entering it to the end of your telephone number when sending you a text
message.

Text has previously been sent and received but you are now only receiving voice spoken text
messages, from number 0845 6021111

• This may be due to your line being de-registered at the text service centre. All you need to do is
text RESET and send it to 00000. You will receive a confirmation message back.
This assumes that your Caller Display service is active and working on your line. Messages sent to
00000 are free.

Further help and advice for text queries on BT lines:

• BT Residential customers – call 151, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a customer
adviser.

• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a customer
adviser.

• For other telephone service providers please contact their customer services.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

82

Help

General sales enquiries

• BT Residential lines – call 150. BT Business lines – call 152.

• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

• Additional handsets are available from the Helpdesk on 0870 605 8047.

Billing enquiries

• Refer to the telephone number shown on your telephone bill.

Other functions and services available from the text messaging service

By sending the following commands to the BT text self administration facility you can control
functions and capabilities in your text phone and the way messages are handled.

Menu

1. Press

Write Message

2.

3. Use the keypad to type in the following commands (depending upon what you want to do):

All incoming text is delivered as voice text.

4. Press

5. Enter the number 00000 then press

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

and scroll to

Options

is highlighted. Press

. Display highlights

Text Settings

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.

Turns off permanent voice text message delivery.

Send

Select

.

Send

.

and press

.

Select

.

If you are sending a message from a fixed line phone to another fixed line phone

Forces a message you send to be delivered as a voice text even though the
recipient may have a text enabled phone and usually receives written text. This command is
inserted at the start of the message and applies only to that message, e.g.
‘Hello I will be home late’.

You keep hearing an error beep

• You have pressed the wrong button in a sequence. Check the prompts in the display or refer to
instructions in this user guide.

Help 83

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

General information

84

IMPORTANT

This equipment is not designed for making emergency
telephone call when the power fails. Alternative
arrangements should be made for access to
emergency services.

This product is intended for connection to analogue
public switched telephone networks and private
switchboards in the United Kingdom.

Safety information

• Only use the power supply suitable for the BT Aqua
range. Using an unauthorised power supply will
invalidate your guarantee and may damage the
telephone. The item code for the base mains power
supply is 028771. The item code for the small mains
power supply for the charger is 036684.

• Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are available
from the BT Aqua Helpline on 0870 605 8047.

• Do not open the handset (except to replace the
handset batteries) or the base. This could expose you
to high voltages or other risks. Contact the Helpline
on 0870 605 8047 for all repairs.

• Radio signal transmitted between the handset and
base may cause interference to hearing aids.

• It is recommended that advice from a qualified expert
be sought before using this product in the vicinity of
emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker fitted you
check with a medical expert before using this product.

• Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close.

It is recommended that you place your product at
least one metre away from such appliances to
minimise any risk of interference.

• Never dispose of batteries in a fire. There is a serious
risk of explosion and/or the release of highly toxic
chemicals.

Cleaning

• Clean the handset and base (or charger) with a damp
(not wet) cloth, or an anti-static wipe.

Never use household polish as this will damage the
product. Never use a dry cloth as this may cause a
static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries
are being charged or during prolonged periods of use.
This is normal. However, we recommend that to avoid
damage you do not place the product on
antique/veneered wood.

• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in locations
preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in water
and do not use it in damp or humid conditions, such
as bathrooms.

• Do not expose your product to fire, explosive or other
hazardous conditions.

• There is a slight chance your phone could be
damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during
an electrical storm.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

85General information

Product disposal instructions

The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be
disposed with other household or commercial
waste at the end of its working life.

The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimize the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.

Product disposal instructions for residential users

When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes. For
more information please contact your local authority
or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.

Guarantee

Your BT Aqua is guaranteed for a period of 12 months
from the date of purchase.

Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT Aqua or any
component thereof, (other than batteries), which is
identified as faulty or below standard, or as a result of

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced
with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as
instructed.

• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

Prior to returning your product, please read the Help
section beginning on page 77 or contact the Helpline
on 0870 605 8047or email
[e-mail] for assistance. In the
unlikely event of a defect occurring, please follow the
Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period
has ended, the repair must meet the approval
requirements for connection to the telephone network.

We recommend that you contact BT’s approved repair
agent Helpdesk Solutions on 0870 240 5029 or a
local qualified repairer.

For guarantee purposes proof of purchase is required
so please keep your receipt.

86 General information

Returning your phone

If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
(Please note that we cannot take responsibility for
goods damaged in transit). Please obtain and keep
proof of posting from the Post Office.

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any
one telephone line. Your BT Aqua has a REN of 1. A
total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With
different telephone types there is no guarantee of
ringing, even when the REN is less than 4.

Any additional handsets and chargers that you
register have a REN of 0.

R&TTE

This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.

This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
1999/5/EC.

Declaration of Conformance

Hereby, Suncorp Technologies declares that this BT
Aqua is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for the BT Aqua is
published on the website:
http://www.suncorptech.com/bt

Connecting to a switchboard

This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards, which support tone and
pulse dialling and timed break recall. If in doubt
please consult your service provider.

Inserting a pause

With some switchboards, after dialling the access
code you may have to wait for a moment while the
switchboard picks up an outside line so you will need
to enter a pause in the dialing sequence.

Press and hold to insert a pause (P) before
entering the telephone number.

You may also need to enter a pause when storing
international numbers or charge card numbers.

Recall

You may need to use the recall function if you are
connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further
information. The recall function is set to timed break
recall and is also used for BT Calling Feature.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Wall mounting template

Wall plug

Screw

XXmm

Wall

Wall mounting

Important

Before you wall-mount your BT Aqua, check
that you are not drilling into any hidden
wiring.

Before you drill, make sure the power and
telephone line cables will reach the sockets.

1. Use the template to mark the drilling
locations and drill two holes in the wall 6cm
apart horizontally using an 8mm drill bit.

2. Insert the wall plugs if necessary, then insert
the screws leaving about 5mm protruding
from the wall on which to hang the phone.

6cm

3. Pull the base out of the stand and slot the
holes on the back of the base over the screw
heads and gently pull the base down to make
sure it is securely in place.

87

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Offices worldwide

The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.

© British Telecommunications plc 2007.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.

Designed and produced by The Art & Design Par
Printed in China

BT Aqua (04/07) 3

tnership Ltd.