BT Airway System User Manual

System

Airway

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Caller Display features require subscription to your network’s caller display service.

User Guide

In this guide

At a glance 3

Introduction 8

Unpacking 9 For your records 10 Safety Instructions 12

Setting Up 13

Where to place the controller 13 Setting up the handset 18 Installing and charging the handset battery 19 Using the handset 21 Making and receiving calls 23 Registering additional handsets to the controller 25 Registering Airway phone sockets to the controller 27

Configuring your system 30

Giving an extension a name 31 Setting specific lines for incoming and outgoing calls at an extension 32 Call barring 34 Remove an extension from the system 35 Call Forwarding 36 Setting tone or pulse dialling 39 Dialling Prefix 40 Adjusting hold and transfer times 41 Setting Time & Date 43 Viewing System Information 44 Changing Password 45 Accept a support call 46 Resetting Controller 47

Setting up an ISDN 48

Change ISDN mode 49 Enter point to point ISDN number 49 Add MSN 50 Change MSN 51 Delete MSN 52

Setting up the Airway answering machine 53

Select which lines are answered 54 Record, play or delete an outgoing message 55 Switch On/Off 56 Set number of rings 56 Time saver 57 Remote access 58 Answering mode 59

Connecting to a Computer 60

Introduction 60 Installing a Data Socket with

Windows 95 and 98 62 Installing a Data Socket with Windows NT 66 Uninstalling Airway Software 74 Registering a Data Socket with your Controller 75 Starting the Airway network 77 Connecting your controller to the Internet 78 Folder and Printer sharing 82 Configuring your Airway System from a PC 84

Installing Dial-up Networking and TCP/IP 90

Installation with Windows 95 and 98 90 Installation with Windows NT 99

Using other handsets 102

Making and receiving calls 103

General information 105

Cleaning 105 Service 105 Technical information 106

Help and advice 108

Technical specifications 111

Software licence agreement 113

Index 115

Wall mounting the controller 120

Wall mounting template 121

At a glance

SSeerriiaall ccoonnnneeccttiioonn ssoocckkeett

For connecting a modem

TTeelleepphhoonnee lliinnee ssoocckkeettss

For connecting to incoming phone lines.

MMaaiinnss ppoowweerr ssoocckkeett

BBaacckk--uupp bbaatttteerryy ccoommppaarrttmmeenntt

Takes a PP3 9V battery

Controller

IISSDDNN lliinnee ssoocckkeett

For connecting to ISDN2 line (if Airway ISDN card fitted)

Data socket

Serial connection socket

For connecting a PC

Mains power socket

For full details see the Handset User Guide.

HANDSET

Opens the menus.

Scrolls down through the screens.

TALK

Dials a number

Selects a highlighted item

Starts or confirms an action.

END CALL

Lets you hang up, end an action,

go back one screen, and delete

a character.

When a menu is open, press for

two seconds to go back to the

standby screen.

When editing an entry, press

for two seconds to delete all

characters.

PWR

Switches the handset ON.

Airway

Dial Number

0123456789

PWR

Airway

Charging

contacts

CHARGER

MENU STRUCTURE FOR

Network Time/Date System Info

Extensions

Configure

Edit Name

Lines out

Ring in

Call barring

Remove

Call Forward Signalling

Tone

Pulse

Dial Prefix

Press MENU

Settings

Controller

Enter password

THE AIRWAY CONTROLLER

Password ISDN Ans Machine Reg Mode On

Timers

Hold

Transfer

Mode

Point to point

Point to Multipoint

MSNs

Lines

Greetings

Turn On/Off

Ans delay

Time saver

Remote use

Answer Only

Turn delay On/Off

Support Call

Reset Config

Introduction

Ideal for the home or small office, Airway allows you to link a number of telephones, computers and fax machines into a single system without any internal telephone wiring.

The heart of the network is the Controller. This provides the wireless link to the telephone handsets and sockets. Data Sockets are used to connect computers and the Phone Sockets to connect faxes and traditional phones. Up to 16 handsets and sockets can be registered to one controller.

About this guide:

The System Guide describes how to install and set up the system. It covers:

• How to install and use the Controller

• How to register a handset

• How to register a corded phone or fax machine

• How to install a Data Socket on a computer

• How to change system settings using an

Airway Handset

• How to change system settings using the

Airway Web Pages

• How to access the Internet

• Troubleshooting

Airway Handset User Guide

The separate Airway Handset User Guide included in the Starter Pack describes how to use a handset to make and receive calls, and to access relevant features like Call Transfer. Please refer to this for more information on these topics.

INTRODUCTION

Unpacking your Airway System

If any of the parts are missing or broken please contact your retailer. If you have the Airway Starter Pack

Two-line Four-line

system system

Controller 1 1

Handset 1 2

Handset Charger 1 2

NiMH Battery pack 1 2

9V battery 1 1

Data Socket 1 1

Plug mounted 13 amp mains adaptors 3 4

Telephone line cords 2 4

CD ROM 1 1

Serial cable 1 1

Self-adhesive protective feet

Wall plugs and screws for wall mounting

Handset user guides 1 2

System user guide 1 1

INTRODUCTION

Dial

Airway

Number

0123456789

P W R

Airway

If you have the Airway Controller Pack

Controller.

1 9V battery.

1 Plug mounted 13 amp mains adaptor.

2 or 4 telephone line cords (for 2 or 4 line system, see box).

Sheet of self-adhesive protective feet

Wall plugs and screws for wall mounting

1 system user guide

For your records

The Controller’s serial number is located on the label underneath the Controller. Write down the serial number in the space provided – you will need this information should you wish to call the BT Airway Helpdesk.

For warranty purposes, proof of purchase is required, so please keep your receipt.

Date of purchase:

Place of purchase:

Serial number

INTRODUCTION

To prevent anyone else changing the settings you choose for your Airway system, you can change the system password. You can change the password from any Airway Handset registered on the system. The original password in 0000. Note that the password will reset to 0000 if the controller’s power supply and battery are disconnected.

Enter your 4 digit system password here:

You may find it helpful to note down the telephone number of each line. You will need this information to set some of the features specific to individual lines.

YOUR TELEPHONE NUMBERS

Line 1

Line 2

Line 3

Line 4

ISDN

MSN1

MSN2

MSN3

MSN4

MSN5

MSN6

INTRODUCTION

Use only the approved handset battery pack provided. Use only the power supply provided. Using an unauthorised power supply will invalidate your warranty

and may damage the telephone. Spare batteries, power supplies and other ancillary items are

available from the Airway Helpline on 0845 602 1790. Do not open the controller, handsets or sockets. This could expose

you to high voltages or other risks. Contact the Airway Helpline for all repairs.

Radio signals transmitted between the handset and base may cause interference to hearing aids. This product should not be used near emergency/ intensive care medical

equipment and should not be used by people with pacemakers.

Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

The product may heat up when the batteries are being recharged. This is normal. However, we recommend that you do not place the product on antique/veneered wood to

avoid damage.

Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as in bathrooms.

Do not expose your product to fire, explosive or other hazardous conditions.

There is a slight chance that your product could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cords for the duration

of the storm.

Safety instructions

SAFETY INSTRUCTIONS

Setting up

Where to place the Controller

Install the Controller close enough to the mains power socket and telephone wall sockets so that the cables will reach.

If there is no single location where all phone lines are present, you may require extension cables.

Airway works by sending and receiving radio signals between the controller and other devices. The strength of the signal depends on where you site the controller. Generally, the higher the better.

You can either wall-mount the Controller (see page 121) or place it on a stable, flat surface such as a desk or tabletop.

If placing the Controller on a flat surface, stick the self-adhesive feet to the underside of the Controller.

Make sure it is at least 1 metre away from other electrical products to avoid interference.

Range

Airway has a range of up to 300m outdoors and 50m indoors. The range may be affected by being near water (e.g. large ponds, lakes and the sea) as well as large metal objects (e.g. radiators, metal partition walls and steel girders).

SETTING UP

If you have purchased the Airway ISDN card and Answering machine card, these cards should be installed before you connect Airway to the telephone network or power. See page 16.

1 Connect the telephone line cords

If you do not have modern phone sockets, call BT and ask for a BT engineer to come and fit the correct type. This is a chargeable service.

Plug the supplied telephone line cords into your telephone wall sockets.

2 Plug the other end of the telephone line cords into

the controller

These are marked Line 1 and Line 2 (plus Lines 3 and 4 on the 4-line system).

Line 1

To telephone wall sockets

Line 2

Line 1 socket

Line 2 socket

Line 2 controller

SETTING UP

Line 1

To telephone wall sockets

Line 2

Line 3

Line 4

socket

Line 3

socket

Line 2

socket

Line 1

socket

4-line controller

3 Install the back-up battery

Remove the Controller cover. Insert the 9V battery.

Replace the cover.

In the event of a mains power failure the back-up battery keeps your Airway controller working for around 30 minutes.

SETTING UP

Battery low warning

When the back-up battery needs to be replaced, all handsets in the network display a Controller Low Battery warning.

4 Connect the power cable

When the power is switched on, the green lights on the line sockets will flash briefly, then stay on if there is a telephone line connected to the socket.

5 To install an Airway ISDN card or Airway

Answering Machine Card

This section only applies if you have purchased the

Airway ISDN or Answering Machine card.

Unplug the controller from the power.

Remove the controller cover and take out the back-up battery.

SETTING UP

Place the card carefully into the slot at an angle.

Pull gently on the card until it is sitting in an upright position. Press firmly and evenly down on the card to ensure that it is properly seated in the slot.

Replace the battery and controller cover.

Reconnect the power cable.

Airway

ISDN

Remove the card from its electrostatic bag and insert it into an empty expansion slot on the Controller. The label should face the edge of the Controller with the sockets.

SETTING UP

Pull upright

Push

down

Slot into position

6 Connecting to ISDN

The ISDN card must be installed in the Controller before you can connect an ISDN line.

Plug one end of the ISDN line cord into the ISDN socket on the Controller. Plug the other end of the ISDN line cord into your ISDN wall socket.

ISDN Socket

To ISDN wall socket

Setting up the Handset

The Airway Handset User Guide contains full details on using the handset. This guide tells you how to set-up your system with a handset.

Note

The screen on your handset may look slightly different from the illustrations in this manual, depending on how many lines and option cards you have.

Important

The handset that comes with your starter pack is already registered to the Controller, see page 25 for details on how to register additional handsets.

SETTING UP

Installing and charging the handset battery

1 Install the rechargeable battery pack in the handset

2 Connect the charger to the mains power

Plug the mains cable into the charger.

Place the handset into the charger and plug into the mains power. When switched ON the green charging light comes on.

SETTING UP

3 Charge the handset battery for at least 12 hours

Your handset is supplied with NiMH batteries. To help them last as long as possible, we recommend that you charge your handset continually for a least 12 hours before use, although the handset will work after 30 minutes.

The green light on the charger goes off when the battery is fully charged.

Battery indicator

4 Switch the handset on

Press and hold down the #PWR button for a few seconds until the display comes on.

If the handset is registered with the Controller the display will look like this:

Note

The charge capacity of the batteries will reduce with time as they gradually wear out, so reducing the talk/standby time of the handset.

Fully discharging the batteries at least once a week will help them last as long as possible.

Under no circumstances attempt to recharge non-rechargeable batteries.

SETTING UP

The three function buttons also select the options presented above them in the display.

Opens the menus. Scroll down through the screens. Dials a number.

Selects a highlighted item. Starts or confirms an action.

Lets you hang up, end an action, go back one screen, and delete a character.

Press for two seconds to go back to the standby screen at any time.

When editing an entry, press for two seconds to delete all characters.

Function buttons

Using the handset

The Main Menu

When the handset is not being used the standby screen is displayed.

SETTING UP

Press to display the main menu.

The main menu displays all of the lines connected to the Controller.

Press to return to the standby screen.

Press to display the main menu. Press to select

Directories

Press to scroll down to the directory you want.

Press to select.

Press to return to previous screens.

Directories

Sel

SETTING UP

Making and receiving calls

To make an external call

Enter the number to be dialled. Delete any mistakes by pressing .

Press to call on the first available line.

Note

If your Airway is connected to a switchboard, you may need to dial a number (often 9) to get an outside line followed by the number you want.

0-9

Call

To choose the line you want to use

This allows you to keep specific lines free for incoming calls.

Press to display the main menu. Scroll down to the line you want to use. Press to select the line.

Dial the number you want.

Sel

0-9

SETTING UP

To make an internal call

You can make internal calls between handsets or telephones connected to Airway phone sockets.

Press to display the main menu. Scroll down to highlight

Internal

. Press to select. Scroll down to the extension you want

to call. Press to call the extension.

Sel

To end a call

Press to hang up.

End

To answer a call

When the telephone rings the display shows

Press to answer the call.

If the handset is placed in the charger, just lift it out and talk. You do not need to press any buttons.

Internal Line 1

Line 2

Line 3 Line 4

Sel

SETTING UP

Registering additional handsets to the Controller

To put the Controller into registration mode

From an already registered handset. Press to display the main menu. Scroll down to

Settings

. Press to select. Scroll down to

Controller

. Press to select. Enter the system password. (Original password =

0000

). Press to confirm. Scroll down to

Reg Mode On

Press to select. You now have 90 seconds to register the new handset.

Sel

0000

Note

If it is the first handset to be registered switch off the power to the controller. Switch the power on again. You now have 90 seconds to register the handset.

SETTING UP

From the new handset. Press to display the main menu. Scroll down to

Settings

. Press to select. Press to select

Handset

Scroll down to

. Press to select. Press to select

Add

Enter the system password. (Original setting is

0000

). Press to confirm Once registered the name of the Controller is displayed.

You can change this name. Press to confirm

Sel

0000

BASE NOT FOUNDorFULL

If you receive this message check the following:

•Is the Controller plugged into the mains power properly?

•Did you enter the password correctly. The original password is

0000

•Are you within range of the Controller? The maximum range is 300 metres outdoors and 50 metres indoors.

•Have you already registered the full 16 handsets and sockets to the Controller.

Each Airway handset may be registered with up to 10 different controllers, but can only be connected to one controller at a time. The Airway handset User Guide describes how to set a handset to a new controller.

SETTING UP

Registering Airway phone sockets to the controller

To register an Airway phone socket your phone or fax machine must have ✱and #buttons (Airway phone sockets are available separately).

Connect the telephone connection adaptor to the Airway phone socket.

Plug the line cord from the telephone/fax machine you are going to use for registration into the socket on the telephone connection adaptor.

SETTING UP

Connect the power cable into the power socket on the Airway phone socket, and switch on the power.

To register the socket to the Controller

From an already registered handset, put the Controller into registration mode.

From an already registered handset. Press to display the main menu. Scroll down to

Settings

. Press to select. Scroll down to

Controller

. Press to select. Enter the system password. (Original password =

0000

). Press to confirm. Scroll down to

Reg Mode On

Sel

0000

SETTING UP

Press to select. You now have 90 seconds to register the new handset.

At the phone/fax machine connected to the Airway phone socket:

Dial . Enter the system password. (Original password =

0000

Hang up the phone or wait for the fax machine to hang up automatically.

The light on the Phone Socket will stop flashing once the Socket is registered to the Controller. The Phone Socket is now ready to use.

The first phone socket installed will be assigned the extension number 50, the second will be 51 and so on.

All Airway handsets registered to the Controller will now display the Phone Socket and its extension number under Internal on the Main Menu.

PWR

0000

Sel

Note

To make an internal call, dial the 2-digit extension number you want to call.

To make an external call, dial 9 followed by the telephone number you want to call.

SETTING UP

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