This user guide provides you with all the information you need
to get the most from your phone.
This phone has been designed to work with BT Total Broadband
and BT Broadband Talk. Before you make your first call you will
need to set up your phone. This doesn’t take long and is easy to do.
Just follow the simple instructions on the next few pages.
Need help?
If you have any problems setting up or using your BT Hub Phone
1020 please contact the Helpline on 0845 600 7030.
Alternatively, you may find the answer in ‘Help’ at the back of
this guide.
This user guide is relevant for a particular version of software.
Hub Phones are upgradeable so that you can always have the
latest features and functions. To find out if you have the latest
version of software and how to download it you can go to the
support and advice section on www.bt.com
Got everything?
•
BT Hub Phone 1020 handset
• BT Hub Phone 1020 charger
• 2 x rechargeable batteries
• Mains power adaptor
• You need to be a BT Total
Broadband customer
• You need to have a
BT Broadband Talk account
• You need a BT Home Hub
Please note
Hi-Definition sound will not work
without a BT Broadband Talk account.
Visit bt.com to get this service if you
don’t already have this. If you do
already have BT Broadband Talk set
up, the phone light on your hub will
be steady green.
You need to place your BT Hub Phone in the charger cradle
and then place both handset and charger cradle in the BT
Home Hub to set it up. When you are doing this you don't
need to use the power supply provided as the handset and
charger cradle take their power from the hub. After this you
can place the handset and charger cradle anywhere in the
house where there is mains power and you can then use the
power supply provided.
You will need to place your handset and charger into the hub
from time to time to receive updates and new services to your
phone as your BT Hub Phone 1020 is fully upgradeable.
Setting up the handset
Remove the grey cover from
1.
the front of the BT Hub.
If it does not come off easily,
carefully apply a little
more force.
WARNING
Do not place your BT Hub Phone 1020
in the bathroom or other humid areas.
Handset range
The BT Hub Phone 1020 has a range
of 300 metr
line of sight between the hub and the
handset. When there is no clear line of
sight between the hub and the
handset, the range could be reduced
to 50 metres. Thick stone walls can
severely affect the range.
Signal strength
The icon on your handset indicates
when you are in range.
When it flashes, you are out of range.
When you move out of range of the
base, you will hear the out of range
tone. This tone is repeated until you
move back into range.
The hub must be plugged into the
mains power socket at all times.
IMPORTANT
You can leave your handset in the
charging cradle attached to the BT
Home Hub if you wish or you can locate
your handset anywhere in your home,
using the mains power adapter and
charging cradle to keep the handset
charged. Occasionally you will need to
connect the handset to the charger
connected to the BT Home Hub to
receive new upgrades. You will be asked
to do this when there is new software.
Battery symbols
Battery charged
Battery half charged
Battery low
Battery empty
2. Attach the cradle to the
BT Home Hub.
3. Slide open the battery
compartment on the back
of your BT Hub Phone
handset. Insert the 2 x AAA
rechargeable batteries
supplied. Slide back the
cover to close.
4. Place the BT Hub Phone 1020
into the cradle on the BT
Home Hub. You should hear a
beep when the handset has
been placed correctly. Charge
your handset for at least 24
hours on first charge before
using the phone.
Screen prompts on the handset will help guide you through
the registration process – it’s easy!
•
REGISTER TO HUB
PRESS AND HOLD HUB BUTTON
will appear on screen. Press OK.
will then appear on screen.
Press and hold the wireless association button on the back or
side of the Hub for 3 seconds (the phone light on the Hub will
then flash), then you can release the button.
• Press OK and place the handset in the charger connected to
the Hub. Once the handset and charger cradle are in the Hub,
REGISTERING,PLEASE WAIT
appears on screen.
DO NOT REMOVE THE HANDSET UNTIL YOU GET A
CONFIRMATION MESSAGE.
If registered successfully you should see:
If unsuccessful then
REGISTRATION FAILED
HANDSET REGISTERED
will appear and
you will have to try the process again. You will be returned to
the please register screen.
If this fails, then please see the manual registration process
on page 60.
Battery performance
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time.
Eventually they will need to be
replaced. Please ensure you use the
same mAh rating for battery
replacement to the batteries that
were provided when you received
the handset.
Talk/Standby time
In ideal conditions, the handset
batteries should give about 7 hours
talk time or 100 hours standby.
Note that new batteries do not reach
full capacity until they have been in
normal use for several days.
In standby, press and release to access the redial
During a call, press to increase the earpiece
In a menu, press to scroll through options,
During a call, press to use Secrecy, page 28.
In a menu, press to select the option displayed
During a call, press to decrease the earpiece
volume, page 27. In a menu, press to scroll
Allows you to switch to a caller waiting on hold.
Redial/Vol/Scroll Up/Pause
list, page 30.
volume, page 27.
page 12.
In standby, press to access
To position cursor during navigation.
In standby, press menu to access the
down through display options, page 12.
Press to make or receive a call, page 25.
Soft Key 1
the menu, page 12.
above the button.
Calls list /Scroll Down
Calls list, page 40.
R (Recall)
Left
Talk
Right
To position cursor during navigation.
Soft Key 2
In standby mode or during a call, press
to access the phonebook, page 33.
In a menu, press to select back
and return to the previous screen.
End/Power
Press and hold to switch the power
off or on, page 25.
Press to end a call.
Press and release to revert to idle.
Int
In standby, press to make an internal call
(if you have more than one handset registered
to the base), page 62.
During a call, press to start a transfer of the call
by making an internal call.
Handsfree
In standby, use to make a handsfree
call, page 26-27.
During a call, use to switch between handsfree
and the handset.
#/Keypad lock
In standby, press and hold to lock the keypad,
page 28-29.
Your BT Hub Phone 1020 handset has a menu system to
guide you through the handset and setting options. Refer to
the menu map on the next page for the available options.
When the handset is displaying the idle screen:
1. In standby press
2. Use and to scroll through the menu list.
3. When the menu item you want is displayed, press
select and view the sub-menus available.
As part of your BT Total Broadband subscription, you get access to
BT Broadband Talk which gives you free UK evening and weekend
calls (up to one hour) over your broadband connection.
BT Broadband Talk is a simple and convenient way to make
calls over the internet. The only difference is that calls go
through your broadband connection rather than your normal
phone line.
With BT Broadband Talk, you get a separate number, most of
the benefits of an extra line, incredibly cheap international call
rates and free calling features including 1471 and BT Answer.
For more detail, charges and terms and conditions please go
www.bt.com/broadbandtalk
to
Making and receiving calls
Once you’ve got BT Broadband Talk set up, all calls made with
your BT Hub Phone will use BT Broadband Talk. You can also
have a phone plugged into the back of the hub which will
also use BT Broadband Talk.
To see BT Broadband Talk call charges: visit
www.bt.com/broadbandtalk and go to the
‘what it costs’ section.
You can make outgoing calls using your standard phone line
number by dialling 5 and then the number you want to call.
After dialling 5 you must wait for a different dial tone to the
one you normally use with BT Broadband Talk before dialling
a number. Remember if you do this you won’t be taking
advantage of BT Broadband Talk rate.
How do I know BT Broadband Talk is set up on my Hub?
The ‘Phone’ icon on the front of your hub will be lit up, a solid
green colour and you will hear a higher pitched dial tone than
normal dial tone. If the service is down or not activated, all calls
will be made using your landline number. You will not be able to
receive calls to your BT Broadband Talk number on the hub
handset until BT Broadband Talk is active on the hub. Go to
www.bt.com/bbv and follow the on screen instructions. You will
need your BT Broadband Talk number and password handy.
Your BT Hub phone is designed with High Definition Sound
(Hi-dS™) capability.
If somebody using a BT Hub Phone (or other Hi-dS™ capable
device) calls someone else using a Hi-dS ™ capable device,
then the call will automatically set itself to the best call
quality using the Hi-dS™ call quality feature. Hi-dS™ works
automatically, so you don’t need to do anything to enjoy
high-quality sound.
You won’t get Hi Def sound from the phone plugged into the
back of the hub though as this is only available on devices
which carry the Hi-Def™ logo.
Multiple calls
No more hogging the phone… with BT Broadband Talk you
can make more than one phone call at the same time.
You can have 2 calls going on at the same time via the BT Hub
phone handsets and a third call using a phone plugged into
the socket in the back of the hub.
If you also have a videophone or BT Soft Phone associated
with your BT Broadband Talk number you can also use them to
make simultaneous calls up to a total of 4 calls across all your
BT Broadband Talk phones.
In situations where there are already 2 calls in progress on
BT Hub phone handsets, a warning:
on any other additional BT Hub phone handsets you may
have around the house informing you that you cannot make
any more calls. There is also a special busy tone presented if
you press the button to make a call when it is not
possible.
When using multiple handsets you can make internal calls
between handsets or transfer a call between handsets. You
can only use this functionality if there isn't call in progress on
another handset.
Usual call quality using BT Broadband Talk should be better than
on a mobile phone, but it can be affected by general congestion
on the internet, or by heavy traffic on the broadband link into
your home (e.g. if someone in your home is playing games
online). We cannot, therefore, guarantee call quality.
Call transfers
If there is only a single call in progress on one Hub Phone that
call can be transferred to another Hub Phone.
It is not possible to transfer calls between Hub Phones and
the phone plugged into the back of the hub.
Your BT Broadband Talk bill
Broadband Talk can be added onto to your existing phone bill.
If you have your calls itemised any calls you make using BT
Broadband Talk will be listed in a separate section on your bill.
However, you won’t see any charges if you have the free
Evening and Weekend package and only made Broadband
Talk calls to UK landlines between 6.00pm and 6.00am or at
weekends. Please note that you’ll be charged for calls to
excluded numbers (mobile,premium rate or international).
What happens to service in the event of power or
broadband failure?
Your service may cease to function if there is a power cut or
broadband connection failure. Access to Emergency services
is provided but calls including ermergency calls to 999 or 112
made via BT Broadband Talk may not work in the event of
power or broadband connection failure. These failures may
becaused by reasons outside our control. Location
information, provided to the emergency services, is limited to
the address of the associated telephone line where
applicable. BT does not currently support number portablilty.
What happens when I make emergency calls?
If you make an emergency call to 999 or 112 from your BT
Broadband Talk line, the Hub will automatically use your
standard telephone line.
This is a safety measure to ensure the emergency services can
identify your location, if necessary.
Emergency Location Information is captured and passed to
the Emergency Services for use in the case of an emergency
call being made via the service. The location information
captured is limited to the address of the BT telephone line.
Important: if there’s a power failure, your BT Hub Phone
and/or DECT cordless phone will not work. Alternative
arrangements should be made for access to emergency
services. We recommend your primary telephone line is
maintained for contacting emergency services.
Can I take my BT Broadband Talk number with me to
another provider?
It is not currently possible to transfer your BT Broadband Talk
number to another provider.
You Hub and Hub phone cannot be used with another provider.
• You cannot call: the operator, non-BT directory enquiries,
101 (non-emergency calls, ie. Community support and antisocial behaviour), directory enquiries for disabled customers,
short code numbers like 150, 151 dial-up Internet service
providers and text relay.
When you receive a call, the handset
will ring the selected ringer melody.
Auto-talk
If you have switched aut
(see page 48) then you will need to
press after lifting the handset
to take the call.
Hi-Definition Sound
This is available when both parties are
using this technology, Hi-dS
richer sound quality on calls over your
BT Broadband Talk service.
o-talk off
TM
provides
Receiving calls
Press to answer the call or, if the handset is on the
1.
charging cradle, simply lift it and speak.
Call timer
Your handset automatically times the duration of all calls,
showing the time on the display from 10 seconds after
dialling to 3 seconds after the call ends.
Handsfree calling
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to
both sides of your conversation.
To make a handsfree call
Press listen for the dial tone then dial the number.
1.
You will hear it being dialled over the loudspeaker.
Your handset automatically saves the last 20 numbers you
dialled into a redial list, together with the date and time you
made each call. From the list you can dial, delete or save a
number to the phonebook.
Using the phone
While key lock is switched on, it is still
possible to make calls to emergency
numbers (999/112).
You can use the phonebook to store up to 150 entries.
For each entry you can store a name together with home,
work and mobile numbers. Stored numbers can be up to 20
digits and stored names up to 12 characters long.
Phonebook entries are stored alphabetically.
To access the phonebook via the menu:
1. Press Menu to access the menu.
NAMES
Then press or to display
to select.
Or, to access the phonebook from standby: press
to access the phonebook.
2. Press or to display
ADD ENTRY
3. Enter a name using the keypad (see character map, page 34),
Enter the first letter of the name you want using the keypad,
then scroll to the exact entry using or .
3. Press to dial the number. You can also highlight the
name you want and press . If there is only one number
associated with the entry it will be dialled. If there is more
than one number for a contact when you press it
shows
H: W: M:
with the number. Use or to select the
number you want and press to use it for calling.
Phonebook
Pressing will scroll forward
alphabetically through the phonebook
entries.
Pressing will scroll backwards
alphabetically through the phonebook
entries.
BT Broadband Talk has automatic
presentation of the caller’s number.
Caller information not available
Occasionally the telephone number of
the caller is not available and cannot
therefore be displayed.
In this case, your BT Hub Phone 1020
will show one of the following
explanatory messages:
WITHHELD
UNAVAILABLE
The calls list will store up to 50 numbers. When the calls list is
full, a new call replaces the oldest.
If a name/number match is found in the phonebook the name
will be displayed instead of the number. Numbers can be up
to a maximum of 20 digits long. Numbers exceeding 20 digits
will not be stored.
2. The most recently received call details are displayed.
Press or repeatedly to scroll through the list.
For each entry, the caller’s number is displayed, or their name
if a name/number match is found in the phonebook and the
date and time the call was received.
3. Press to dial the displayed number.
Or
Back repeatedly to exit the calls list and return to
Press
the idle screen.
Caller Display and the calls list
If the time on your handset is not
correct you will not see the correct
time that a call was received. To set
the time on the Hub, see page 56.
e is a name match it will show
If ther
you H W or M so you know which
number someone called you on.
Call Waiting is set automatically, you
can turn this feature off by using
#43#. When you turn Call Waiting off
you will hear a beep.
Any other handsets will ring if the
maximum number of calls isn’t already
in progress.
The second caller is only charged from
the second you answer, not while they
are waiting to be connected.
You will hear a beep every 5 seconds if an incoming call
arrives while you are already on the phone. This beep is not
audible to the person you are speaking to. The second caller’s
number (or name if a phonebook match is found) will appear
on the handset display.
Any other Hub handsets will also ring for incoming calls.
Speak to a second caller
Press to answer the second call and put your current
1.
caller on hold. Press again to return to your first caller
and to switch between both callers.
Or
2. If you want to end the current call and pick up the waiting
call, press . The handset will ring. Press again to
connect to the waiting caller.
When you receive a call, if the handset is on the cradle you
can answer it by lifting the handset off the cradle, this is
called auto-talk. When you switch auto-talk off, all calls must
be answered by pressing .
1. Press Menu to access the menu.
2. Press or to scroll and display
OK.
press
3. Press or until
OK .
press
AUTO TALK
4. The current setting is displayed. Press or to select
or
OFF
then press OK . The new setting is displayed.
6. Press Back repeatedly to return to the idle screen.
During a call, if the handset moves out of communication
range with the base you will hear a warning beep to alert you
to move closer to the base for improved reception and to
avoid being disconnected.
1. Press Menu to access the menu.
2. Press or to scroll and display
OK.
press
3. Press or until
OK .
press
4. Press or until
BEEP TONES
OUT OF RANGE
HANDSET SETTINGS
is displayed and
is displayed and press
OK .
5. Press or to select ONor
SAVED
is displayed.
OFF
then press OK .
6. Press Back repeatedly to return to the idle screen.
You have a choice of 10 ringtones and 5 volume levels (or you
can switch the ringer OFF). You can select a different ring
tone for external calls (calls from an external incoming
number) or internal calls (calls from another handset).
To change the call ringer volume
You can also adjust the volume level
during a call using the or
buttons.
Press Menu to access the menu.
1.
2. Press or to scroll and display
OK .
press
3.
EXTERNAL CALLS,INTERNAL CALLS
displayed, press
4. Press until
OK to confirm.
RING VOLUME
is displayed and press OK .
5. Press or to scroll through the volume levels. Press OK
Reset your BT Hub Phone 1020 to the default settings
To exit and return to the idle display at
any time, press
Back repeatedly.
Press Menu to access the menu.
1.
2. Press or to scroll and display
OK .
When you reset to default this
doesn't include calls list or phone
book contents.
If you change your system PIN on one
handset it will change the system PIN
on all Hub phones registered to the
Hub. This is because the Hub controls
the system PIN.
press
3. Press or until
OK .
press
DEFAULT SETTINGS
4. Enter the PIN code and press to confirm.
System PIN
Your BT Hub Phone 1020 has a system PIN code which you
will need to change various settings. The default code is
0000. You may want to change this to prevent unauthorised
changes to your settings.
Enter the login information: username admin;
password admin
CONFIGURATION
Click
Click
CONFIGURE
in the horizontal menu on the right
Tick the auto-configuration box.
Under
Click
APPLY
TIME SERVER 1
.
, type ntp.homehub.btopenworld.com
5. Your Hub is now set to the correct time.
Alarm
You can use your BT Hub Phone 1020 handset as an alarm
clock. You can set a single alarm. When an alarm is set the
icon will be displayed when in standby mode.
To set an alarm
Press Menu to access the menu.
1.
2. Press or to scroll and display
press
OK .
TIME SETTINGS
and
Time settings 57
Remember to ensure your time is set
correctly in the hub as per the
instructions in section,'Setting
the time'.
You can register up to five BT Hub phone 1020 handsets to
your BT home hub.
You can use up to two BT Hub phones at any one time to
make calls. See page 17-21 for more information about using
the handsets with BT Broadband Talk.
Follow the automatic registration process on page 9 (see
beginning of the user guide). If you are having problems you
can try this manual method below.
Registering a Hub phone to your BT Home Hub manually
At the Hub:
1. Go into the menu and select
base you require. Select the base required and press
2. You are then asked to enter the system PIN (0000) and
OK.
press
3. A screen prompt is presented on the handset display
AND HOLD WIRELESS BUTTON
button on the back or side of the Hub (depending on which
Hub you have) for 3 seconds (the phone light on the Hub will
then flash) then you can release the button.
If an incoming call is received whilst
you are on an internal call you hear
Call Waiting beeps. If you end the
internal call, all the handsets will then
start to ring and show the Caller
Display for the incoming call.
You can make internal calls between two BT Hub phone handsets
that are registered to your hub. This can only occur if there are no
other calls in progress on additional handsets. Once an internal
call is in progress all other handsets will show
1. Press INT.
2. Enter the other handset number using the keypad
(e.g. ). The called handset will ring and show the calling
handset’s number.
If there is no response, press to end the call at your
handset.
You can transfer an external call to another handset registered
to your BT Hub Phone 1020 if no other calls are
in progress.
During an external call:
1. Press INT and the number of the other handset. Your caller is
put on hold. The other handset will ring.
2. When the handset answers, press to transfer the call.
If the other handset does not answer, press to talk to
the original caller again.
De-register a handset
You cannot deregister the handset that is in use you will need
to pick up an additional handset. For example you cannot
delete handset 1 from handset 1 you will need to do this from
Handset 2, Handset 3, Handset 4 or Handset 5.
You will always have one handset registered to the
BT Home Hub.
Your BT Home Hub checks regularly for handset software
upgrades. If there is a new version of software available it will send
a message to any registered handsets needing to be upgraded.
If you have handsets located around the home you will need
to place the charging cradle and phone into the front of the
hub to receive the upgrade.
When the handset display shows
You can either select
OK to upgrade immediately or select
Later .
The message will be displayed again 24 hours later. If you
choose to upgrade the display will show
few seconds. The handset then needs to be placed within the
cradle connected to the Hub.
During download, once it is on the charger, the display shows
DOWNLOADING, LEAVE HANDSET IN CHARGER...
backlight may turn off but
the charger
. Leave handset in charger.
NEW SOFTWARE. DOWNLOAD NOW?
PLEASE WAIT
. The
do not remove the handset from
, for a
If you have several handsets around
the home and want to upgrade all of
them, you don't need to change the
cradle in the Hub everytime. Just
upgrade all the handsets via the same
cradle within the hub.
Later if you decide not to
Press
.
upgrade.
When the handset is on the charger
and the software is being upgraded,
you will not be able to use the handset
to receive calls.
Upgrades are free of charge and there
are no call fees associated with
upgrading. It's merely there to give
you the latest version of software
available. These may contain new
features or fixes.
When the handset is on the charger
and the software is being upgraded,
you will not be able to use the handset
to receive calls.
Upgrades are free of charge and there
are no call fees associated with
upgrading. It's merely there to give
you the latest version of software
available. These may contain new
features or fixes.
If you try to upgrade using the menu
and there is no upgrade available, you
will see the message
AVAILABLE
NO UPGRADE
.
Manual software upgrade
If new software is available and you selected to upgrade later,
you can manually upgrade the software at any time using the
handset menu.
1. Press Menu to access the menu.
2. Press or to scroll and display
OK .
press
3. Press or until
OK .
press
4.
CHECK SOFTWARE
SOFTWARE
is displayed, press OK to confirm.
5. As requested, place the handset on the charger linked to the
Hub. During download, once it is on the charger, the display
DOWNLOADING, LEAVE IN CHARGER...
shows
may turn off but do not remove the handset from the
charger. Leave handset in charger. When the upgrade is
complete,
DOWNLOAD COMPLETE
handset resets and automatically re-connects to the base.
If the upgrade was unsuccessful, or if the handset was lifted
from the charger during the upgrade for more than 90
seconds, the user can initiate a new upgrade of the handset
software from the hub manager.
To use the rescue mode on the Hub Manager:
1.
Make sure your handset is in the cradle plugged into the hub.
2. Open the Hub Manager. Click the icon on your desktop or
browse to http://bthomehub.home
3. Click Telephones in the menu.
4. Click the Rescue button.
5. You won't get any indications on the handset screen while
the rescue is taking place but it will return to the idle screen
after about five mins and give you an indication of success at
the end.
You should call the help desk if the rescue mode
was unsuccessful.
Rescue mode is applied when a
handset appears dead because the
handset was removed while
upgrading.
Many common problems are caused by incorrect connections. Please reboot your hub by turning it
on and off (from the mains) and check that your BT Hub Phone 1020 has been correctly set up
before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and
selecting the option to restart/return to factory settings.
If you are having difficulties with BT Broadband Talk got to www.bt.com/broadbandtalk and go to
the support and advice section for information.
No display
The batteries may be flat or dead. Recharge or replace the batteries, see page 8.
No incoming calls to your handsets?
Your BT Broadband Talk service may not be set up. You could also check your call routing settings
(eg you may have call divert in place).
The ringer volume may be set too low for you. See page 52 to adjust the volume.
Also, check your Hub manager and BT Broadband Talk self care pages for your current settings.
Buzzing noise on my radio, TV, computer or hearing aid
Sometimes your BT Hub Phone 1020 can interfere with other electrical equipment if it is placed too
close. It is recommended that you place your BT Hub Phone 1020 at least one metre away from
such appliances to avoid any risk of interference.
You should hear a beep when placing the handset in the charger.
Check that the power adaptor is properly plugged into the charger.
Make sure your handset has slotted correctly into the charger.
Check the batteries are fitted correctly into the handset.
Check you are using the correct power adapter supplied.
I cannot dial numbers from the phone book
You need to store the full area code when you’re using BT Broadband Talk.
Caller’s number is not displayed
The number has been withheld by the caller, is unavailable or is an international call, see page 40.
What if I’m having problems making a call?
To make a call you must always include the full area code, even if calling locally,
e.g. 0208, 0207, 01702
Does my computer need to be on to make BT Broadband Talk calls?
No, it doesn’t but your BT Home Hub must be switched on and your phone light steady green.
If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will
automatically use your standard telephone line. This is a safety measure to ensure the emergency
services can identify your location, if necessary.
Emergency Location Information is captured and passed to the Emergency Services for use in the
case of an emergency call being made via the service. The location information captured is limited
to the address of the BT telephone line.
Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work.
Alternative arrangements should be made for access to emergency services. We recommend your
primary telephone line is maintained for contacting emergency services.
What happens to service in the event of power or network failure?
Your service may cease to function if there is a power cut or broadband connection failure.
Access to Emergency services is provided but calls including ermergency calls to 999 or 112 made
via BT Broadband Talk may not work in the event of power or broadband connection failure.
These failures may becaused by reasons outside our control. Location information, provided to the
emergency services, is limited to the address of the associated telephone line where applicable.
BT does not currently support number portablilty.
BT Hub Phone Helpline
If you are having difficulties using your BT Hub phone 1020 check www.bt.com/broadbandtalk for
support and advice. You can also call the dedicated Helpline on 0845 600 7030. Lines are open
24 hours, 7 days a week.
This equipment is not designed for making
emergency telephone calls when the power fails.
Alternative arrangements should be made for access
to emergency services.
General
• Only use the power supply included with the product.
Using an unauthorised power supply will invalidate
your guarantee and may damage the telephone.
The item code for the power supply is either 027300,
034503, 040691 or 040692.
Check the item code originally supplied before
ordering a new one.
• For the handset use only approved Nickel Metal
Hydride (NiMH) rechargeable batteries. Never use
other batteries or conventional alkaline batteries.
They could lead to a short circuit or destroy the
battery casing.
• Recommended batteries should have a power rating
of 750mAh 1.2v or greater mAh. You should always
replace both batteries at the same time and use the
rating supplied originally.
• Do not open the handset (other than to change
batteries). This could expose you to high voltages or
other risks. Contact the Helpline for all repairs.
• It is recommended that advice from a qualified medical
expert be sought before using this product in the vicinity
of emergency/intensive care medical equipment.
• It is recommended that if you have a pacemaker
fitted you check with a medical expert before using
this product.
• Your product may interfere with other electrical
equipment, e.g. TV and radio sets,clock/ alarms and
computers if placed too close. It is recommended that
you place your product at least one metre away from
such appliances to minimise any risk of interference.
• Never dispose of batteries in a fire. There is a serious
risk of explosion and/or the release of highly toxic
chemicals.
Hearing aid
Please note that the BT Hub Phone 1020 works by
sending radio signals between the handset and base.
These signals may interfere with some hearing aids,
causing a humming noise.
Simply clean the handset and hub with a damp (not
wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product.
Never use a dry cloth as this may cause a static shock.
Environmental
• Do not expose to direct sunlight.
• The product may heat up when the batteries are
being recharged. This is normal. However, we
recommend that you do not place the product on
antique/veneered wood to avoid damage.
• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in locations
preventing the free flow of air over its surfaces.
• Do not submerge any part of your product in water
and do not use it in damp conditions, such as
bathrooms.
• Do not expose your product to fire, explosive or other
hazardous conditions.
• There is a slight chance that your phone could be
damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord for
the duration of the storm.
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical or
Electronic Equipment and should not be disposed
with other household or commercial waste at the end
of its working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimise the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.
Product disposal instructions for
residential users
When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes. For
more information please contact your local authority
or the retailer where the product was purchased.
Product disposal instructions for
business users
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
Your BT Hub Phone 1020 digital cordless telephone is
guaranteed for a period of 12 months from the date
of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Hub Phone
1020, or any component thereof, (other than
batteries), which is identified as faulty or below
standard, or as a result of inferior workmanship or
materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning it, please read the ‘Help’ section beginning
on page 68, or contact the BT Hub Phone 1020
Helpline on 0845 600 7030, Lines are open 24
hours, 7 days a week.
In the unlikely event of a defect occurring, please
follow the Helpline’s instructions for replacement or
repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network.
If you have to return your BT Hub Phone 1020
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
(Please note that we cannot take responsibility for
goods damaged in transit.) Please obtain and keep
proof of posting from the Post Office.
For guarantee purposes proof of purchase is required
so please keep your receipt.
Enter your base PIN here:
[///]
(See page 54 for more information)
Technical information
Only use the approved base mains power supply,
either item code 027300, 034503, 040691 or
040692. When ordering replacements please check
what the item code is for the originally supplied
power supply unit.
Only use approved AAA NiMH rechargeable batteries.
R&TTE
This product is intended for use within the UK for
connection to the public telephone network.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
1999/5/EC.
Declaration of Conformance
Hereby, Thomson Telecom, declares that this BT Hub
Phone 1020 is in compliance with the essential
requirements and other relevant provisions of
Directive 1999/5/EC.
The Declaration of Conformance for the BT Hub
Phone 1020 is published on the website:
www.bt.com
The services described in this publication are subject to availability and
may be modified from time to time. Services and equipment are provided
subject to British Telecommunications plc’s respective standard conditions
of contract. Nothing in this publication forms any part of any contract.