BT 1020 User Manual

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User guide

BT Hub Phone 1020

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Welcome…

to your BT Hub Phone 1020 Digital Cordless Handset

• Hi-Definition Sound

• Black and white graphic display with back light

• Keep track of incoming calls with the 50 number calls list

• 150 Entry phonebook, with the facility to store a home, work

and mobile number for each of your contacts

• 20 Number redial list, for quick and easy redialing

• 10 Ringtones available

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This user guide provides you with all the information you need to get the most from your phone.

This phone has been designed to work with BT Total Broadband and BT Broadband Talk. Before you make your first call you will need to set up your phone. This doesn’t take long and is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your BT Hub Phone 1020 please contact the Helpline on 0845 600 7030.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

This user guide is relevant for a particular version of software. Hub Phones are upgradeable so that you can always have the latest features and functions. To find out if you have the latest version of software and how to download it you can go to the support and advice section on www.bt.com

Got everything?

•

BT Hub Phone 1020 handset

• BT Hub Phone 1020 charger

• 2 x rechargeable batteries

• Mains power adaptor

• You need to be a BT Total

Broadband customer

• You need to have a

BT Broadband Talk account

• You need a BT Home Hub

Please note

Hi-Definition sound will not work without a BT Broadband Talk account. Visit bt.com to get this service if you don’t already have this. If you do already have BT Broadband Talk set up, the phone light on your hub will be steady green.

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In this guide

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Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Setting up the handset . . . . . . . . . . . . . . . .7

Standby display . . . . . . . . . . . . . . . . . . . . . .10

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . . . . . . .11

Navigating the menus . . . . . . . . . . . . . . . . .12

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . .13

Making calls with BT Broadband Talk

Making and receiving calls . . . . . . . . . . . . .14

Hi Def calls . . . . . . . . . . . . . . . . . . . . . . . . . .17

Multiple calls . . . . . . . . . . . . . . . . . . . . . . . .17

Call quality . . . . . . . . . . . . . . . . . . . . . . . . . .19

Call transfers . . . . . . . . . . . . . . . . . . . . . . . . .19

Your BT Broadband Talk bill . . . . . . . . . . . . .19

Making and receiving multiple calls . . . . . .20

Frequently asked questions . . . . . . . . . . . . .22

Using the phone

Switching the handset power on/off . . . . .25

Make an external call . . . . . . . . . . . . . . . . . .25

Preparatory dialling . . . . . . . . . . . . . . . . . . .25

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Receiving calls . . . . . . . . . . . . . . . . . . . . . . .26

Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Handsfree calling . . . . . . . . . . . . . . . . . . . . .26

Earpiece volume . . . . . . . . . . . . . . . . . . . . . .27

Silence the handset ringer . . . . . . . . . . . . . .27

Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . .28

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Redial a number . . . . . . . . . . . . . . . . . . . . . .30

Delete a redial number . . . . . . . . . . . . . . . .31

Delete the redial list . . . . . . . . . . . . . . . . . . .31

Save a redial list number to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .32

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In this guide 5

Phonebook

Store a phonebook entry . . . . . . . . . . . . . . .33

Character map . . . . . . . . . . . . . . . . . . . . . . .34

Dial a phonebook entry . . . . . . . . . . . . . . . .35

Edit a phonebook entry . . . . . . . . . . . . . . . .37

Store a phonebook entry

with an assigned ring . . . . . . . . . . . . . . . . . .38

Delete a phonebook entry . . . . . . . . . . . . . .38

Delete all phonebook entries . . . . . . . . . . .39

Caller Display and the calls list

View/dial numbers in the calls list . . . . . . .40

Save a calls list entry to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .42

Delete a calls list entry . . . . . . . . . . . . . . . . .42

Delete all calls list entries . . . . . . . . . . . . . .43

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . .44

Speak to a second caller . . . . . . . . . . . . . . .44

BT Calling Features

1571 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

BT Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . .45

BT 118 500 . . . . . . . . . . . . . . . . . . . . . . . . .45

Withhold number . . . . . . . . . . . . . . . . . . . . .45

Display number . . . . . . . . . . . . . . . . . . . . . .45

To dial a feature . . . . . . . . . . . . . . . . . . . . . .45

Handset settings

Adjust the earpiece volume . . . . . . . . . . . . .46

Naming a handset . . . . . . . . . . . . . . . . . . . .47

Auto-talk . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Beep tones . . . . . . . . . . . . . . . . . . . . . . . . . .49

To switch key beeps On/Off . . . . . . . . . . . . .49

To switch low battery beeps On/Off . . . . . .50

To switch out of range beeps On/Off . . . . .51

To change the call ringer volume . . . . . . . .52

To change the ringtone . . . . . . . . . . . . . . . .53

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Hub base settings

Reset your BT Hub Phone 1020

to the default settings . . . . . . . . . . . . . . . . .54

To change the System PIN code . . . . . . . . .54

Time settings

Setting the time . . . . . . . . . . . . . . . . . . . . . .56

To set an alarm . . . . . . . . . . . . . . . . . . . . . . .57

To cancel an alarm setting . . . . . . . . . . . . . .58

To silence the alarm . . . . . . . . . . . . . . . . . . .59

Using additional handsets

Registering a Hub phone to

your BT Home Hub manually . . . . . . . . . . .60

Making internal calls . . . . . . . . . . . . . . . . . .62

Receiving internal calls . . . . . . . . . . . . . . . .62

Transferring calls . . . . . . . . . . . . . . . . . . . . .63

De-register a handset . . . . . . . . . . . . . . . . .63

Software upgrades

Automatic software upgrade . . . . . . . . . . . .65

Manual software upgrade . . . . . . . . . . . . . .66

Rescue mode . . . . . . . . . . . . . . . . . . . . . . . .67

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

General information

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Environmental . . . . . . . . . . . . . . . . . . . . . . .72

Product disposal instructions . . . . . . . . . . .72

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .73

If you have to return your

BT Hub Phone 1020 . . . . . . . . . . . . . . . . . .73

Technical information . . . . . . . . . . . . . . . . .74

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Declaration of Conformance . . . . . . . . . . . .74

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Getting started

Location

You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up. When you are doing this you don't need to use the power supply provided as the handset and charger cradle take their power from the hub. After this you can place the handset and charger cradle anywhere in the house where there is mains power and you can then use the power supply provided.

You will need to place your handset and charger into the hub from time to time to receive updates and new services to your phone as your BT Hub Phone 1020 is fully upgradeable.

Setting up the handset

Remove the grey cover from

the front of the BT Hub. If it does not come off easily, carefully apply a little more force.

WARNING

Do not place your BT Hub Phone 1020 in the bathroom or other humid areas.

Handset range

The BT Hub Phone 1020 has a range of 300 metr line of sight between the hub and the handset. When there is no clear line of sight between the hub and the handset, the range could be reduced to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range.

When it flashes, you are out of range.

When you move out of range of the base, you will hear the out of range tone. This tone is repeated until you move back into range.

es when there is a clear

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Getting started8

IMPORTANT

The hub must be plugged into the mains power socket at all times.

IMPORTANT

You can leave your handset in the charging cradle attached to the BT Home Hub if you wish or you can locate your handset anywhere in your home, using the mains power adapter and charging cradle to keep the handset charged. Occasionally you will need to connect the handset to the charger connected to the BT Home Hub to receive new upgrades. You will be asked to do this when there is new software.

Battery symbols

Battery charged

Battery half charged

Battery low

Battery empty

2. Attach the cradle to the

BT Home Hub.

3. Slide open the battery

compartment on the back of your BT Hub Phone handset. Insert the 2 x AAA rechargeable batteries supplied. Slide back the cover to close.

4. Place the BT Hub Phone 1020

into the cradle on the BT Home Hub. You should hear a beep when the handset has been placed correctly. Charge your handset for at least 24 hours on first charge before using the phone.

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Getting started 9

5. On the handset:

Screen prompts on the handset will help guide you through the registration process – it’s easy!

•

will appear on screen. Press OK.

will then appear on screen.

Press and hold the wireless association button on the back or side of the Hub for 3 seconds (the phone light on the Hub will then flash), then you can release the button.

• Press OK and place the handset in the charger connected to

the Hub. Once the handset and charger cradle are in the Hub,

REGISTERING,PLEASE WAIT

appears on screen.

DO NOT REMOVE THE HANDSET UNTIL YOU GET A CONFIRMATION MESSAGE.

If registered successfully you should see:

If unsuccessful then

REGISTRATION FAILED

HANDSET REGISTERED

will appear and you will have to try the process again. You will be returned to the please register screen.

If this fails, then please see the manual registration process on page 60.

Battery performance

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time.

Eventually they will need to be replaced. Please ensure you use the same mAh rating for battery replacement to the batteries that were provided when you received the handset.

Talk/Standby time

In ideal conditions, the handset batteries should give about 7 hours talk time or 100 hours standby.

Note that new batteries do not reach full capacity until they have been in normal use for several days.

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Getting started10

Clock

The clock on the front screen will disappear if any missed calls or the keypad lock are displayed.

The handset number is related to the number of handsets you have registered to the Hub. You can have up to five handsets registered to the Hub.

Standby display

Clock

Range iconBattery status icon

Handset name

and number

Shortcut to menu Shortcut to phonebook

Your BT Hub Phone 1020 is ready for use.

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Getting to know your phone

Handset buttons

In standby, press and release to access the redial

During a call, press to increase the earpiece

In a menu, press to scroll through options,

During a call, press to use Secrecy, page 28.

In a menu, press to select the option displayed

During a call, press to decrease the earpiece

volume, page 27. In a menu, press to scroll

Allows you to switch to a caller waiting on hold.

Redial/Vol/Scroll Up/Pause

list, page 30.

volume, page 27.

page 12.

In standby, press to access

To position cursor during navigation.

In standby, press menu to access the

down through display options, page 12.

Press to make or receive a call, page 25.

Soft Key 1

the menu, page 12.

above the button.

Calls list /Scroll Down

Calls list, page 40.

R (Recall)

Left

Talk

Right

To position cursor during navigation.

Soft Key 2

In standby mode or during a call, press to access the phonebook, page 33. In a menu, press to select back and return to the previous screen.

End/Power

Press and hold to switch the power off or on, page 25. Press to end a call. Press and release to revert to idle.

Int

In standby, press to make an internal call (if you have more than one handset registered to the base), page 62. During a call, press to start a transfer of the call by making an internal call.

Handsfree

In standby, use to make a handsfree call, page 26-27. During a call, use to switch between handsfree and the handset.

#/Keypad lock

In standby, press and hold to lock the keypad, page 28-29.

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Getting to know your phone12

Option buttons

Soft Key 1 Soft Key 2

Press Back to go back one level in a menu.

Keep pressing the idle screen at any time.

Or press and release the

Back to return to

button.

Navigating the menus

Your BT Hub Phone 1020 handset has a menu system to guide you through the handset and setting options. Refer to the menu map on the next page for the available options.

When the handset is displaying the idle screen:

1. In standby press

2. Use and to scroll through the menu list.

3. When the menu item you want is displayed, press select and view the sub-menus available.

4. At any time, press

Menu to open the main menu.

OK to

Back to go up one level.

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Menu map

Calls Lists

Received Calls Dialled Calls Delete Calls List Received Calls

Names

Find entry Show Detail

Add Entry Home

Delete all

Melody

External Calls Internal Calls Ring Volume

Dialled Calls Delete All

Edit Entry Set Melody Delete Entry

Work Mobile

Handset settings

Ear Volume Handset Name (default BTphone) Auto Talk On

Beep Tones Key Beep

Software Handset update

Base settings

System PIN Default Settings

Time Settings

Alarm On/Off Date Time

Off

Low Battery Out of Range

Software version

Getting to know your phone 13

Registration

BT Services

1571 Help desk BT 118 500* Withhold number Display number

* Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information.

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Making calls with BT Broadband Talk

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As part of your BT Total Broadband subscription, you get access to BT Broadband Talk which gives you free UK evening and weekend calls (up to one hour) over your broadband connection.

BT Broadband Talk is a simple and convenient way to make calls over the internet. The only difference is that calls go through your broadband connection rather than your normal phone line.

With BT Broadband Talk, you get a separate number, most of the benefits of an extra line, incredibly cheap international call rates and free calling features including 1471 and BT Answer.

For more detail, charges and terms and conditions please go

www.bt.com/broadbandtalk

Making and receiving calls

Once you’ve got BT Broadband Talk set up, all calls made with your BT Hub Phone will use BT Broadband Talk. You can also have a phone plugged into the back of the hub which will also use BT Broadband Talk.

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Making calls with BT Broadband Talk 15

Making and receiving calls with BT Broadband

There is an option within the Hub manager to set incoming landline calls (from your standard phone number) to ring on your Hub Phone.

Go to http://bthomehub.home and change your settings on the telephones page.

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Making calls with BT Broadband Talk16

To see BT Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’ section.

You can make outgoing calls using your standard phone line number by dialling 5 and then the number you want to call. After dialling 5 you must wait for a different dial tone to the one you normally use with BT Broadband Talk before dialling a number. Remember if you do this you won’t be taking advantage of BT Broadband Talk rate.

How do I know BT Broadband Talk is set up on my Hub?

The ‘Phone’ icon on the front of your hub will be lit up, a solid green colour and you will hear a higher pitched dial tone than normal dial tone. If the service is down or not activated, all calls will be made using your landline number. You will not be able to receive calls to your BT Broadband Talk number on the hub handset until BT Broadband Talk is active on the hub. Go to www.bt.com/bbv and follow the on screen instructions. You will need your BT Broadband Talk number and password handy.

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Making calls with BT Broadband Talk 17

Hi Def calls

Your BT Hub phone is designed with High Definition Sound (Hi-dS™) capability.

If somebody using a BT Hub Phone (or other Hi-dS™ capable device) calls someone else using a Hi-dS ™ capable device, then the call will automatically set itself to the best call quality using the Hi-dS™ call quality feature. Hi-dS™ works automatically, so you don’t need to do anything to enjoy high-quality sound.

You won’t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi-Def™ logo.

Multiple calls

No more hogging the phone… with BT Broadband Talk you can make more than one phone call at the same time.

You can have 2 calls going on at the same time via the BT Hub phone handsets and a third call using a phone plugged into the socket in the back of the hub.

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Making calls with BT Broadband Talk18

If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones.

In situations where there are already 2 calls in progress on BT Hub phone handsets, a warning: on any other additional BT Hub phone handsets you may have around the house informing you that you cannot make any more calls. There is also a special busy tone presented if you press the button to make a call when it is not possible.

When using multiple handsets you can make internal calls between handsets or transfer a call between handsets. You can only use this functionality if there isn't call in progress on another handset.

LINE IN USE

is displayed

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Making calls with BT Broadband Talk 19

Call quality

Usual call quality using BT Broadband Talk should be better than on a mobile phone, but it can be affected by general congestion on the internet, or by heavy traffic on the broadband link into your home (e.g. if someone in your home is playing games online). We cannot, therefore, guarantee call quality.

Call transfers

If there is only a single call in progress on one Hub Phone that call can be transferred to another Hub Phone. It is not possible to transfer calls between Hub Phones and the phone plugged into the back of the hub.

Your BT Broadband Talk bill

Broadband Talk can be added onto to your existing phone bill. If you have your calls itemised any calls you make using BT Broadband Talk will be listed in a separate section on your bill. However, you won’t see any charges if you have the free Evening and Weekend package and only made Broadband Talk calls to UK landlines between 6.00pm and 6.00am or at weekends. Please note that you’ll be charged for calls to excluded numbers (mobile,premium rate or international).

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Making calls with BT Broadband Talk

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Making and receiving multiple calls

Independent of Hub Independent of Hub

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Making calls with BT Broadband Talk

Phone in back of hub Hub handsets Soft phone Videophone

Incoming call 1 All phones ring.

Incoming Call 2 All phones ring, call waiting on the device you picked up your incoming call 1 on.

Incoming Call 3 All available phones ring, apart from call waiting on the device(s) you picked up your incoming call 1

& call 2 on. If call 1 and 2 have been answered on Hub phones, other Hub phones will not ring.

Incoming Call 4 If two hub phones have been answered, any additional hub handsets will not ring and will

have a message on the screen:

the handsets will ring. As there is a limit of two calls on the handsets at any one time.

Calls can still be answered on the phone at the back of the hub or Softphone or Videophone.

Incoming Call 5 Calls will go straight to voicemail. Limits reached.

REMEMBER that call limits apply:

2 calls on Hub handsets and one call on the phone plugged into the back of the Hub.

The table assumes you have answered your calls on Hub phones first.

LINE IN USE

. If any one of the two hub phones hangs up all

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Making calls with BT Broadband Talk

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Frequently asked questions:

What happens to service in the event of power or broadband failure?

Your service may cease to function if there is a power cut or broadband connection failure. Access to Emergency services is provided but calls including ermergency calls to 999 or 112 made via BT Broadband Talk may not work in the event of power or broadband connection failure. These failures may becaused by reasons outside our control. Location information, provided to the emergency services, is limited to the address of the associated telephone line where applicable. BT does not currently support number portablilty.

What happens when I make emergency calls?

If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line.

This is a safety measure to ensure the emergency services can identify your location, if necessary.

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Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line.

Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work. Alternative arrangements should be made for access to emergency services. We recommend your primary telephone line is maintained for contacting emergency services.

Can I take my BT Broadband Talk number with me to another provider?

It is not currently possible to transfer your BT Broadband Talk number to another provider.

You Hub and Hub phone cannot be used with another provider.

Making calls with BT Broadband Talk

8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 24

Making calls with BT Broadband Talk

Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H

What numbers can I call?

Any person in the UK

•

• Other Broadband Talk customers

• Anywhere in the world

• Any UK mobile number

• All 08 numbers (including 0800/0845/0870)

• Premium rate numbers

• Personalised numbers (some 07 numbers)

• BT directory enquiries 118500/505

• Emergency services

• You cannot call: the operator, non-BT directory enquiries,

101 (non-emergency calls, ie. Community support and antisocial behaviour), directory enquiries for disabled customers, short code numbers like 150, 151 dial-up Internet service providers and text relay.

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Using the phone

Switching the handset power on/off

Press and hold .

Press and hold to switch the handset back on again.

Make an external call

Press listen for the dial tone then dial the number.

Preparatory dialling (pre-dial)

To see the number on the display before dialling use pre-dial. Pre-dial numbers can be up to 20 digits long.

1. In standby, enter the number you want to dial.

2. Press to dial.

End a call

Press or place the handset back on the charger cradle.

If auto talk option is on.

Dialling numbers quickly

Numbers can also be dialled in Handsfree mode (page 26), using the phonebook (page 35), and from the calls list (page 40).

When using BT Broadband Talk you need to use the full dialling number.

If you make a mistake, press to delete the last digit.

Clear

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Using the phone

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When you receive a call, the handset will ring the selected ringer melody.

Auto-talk

If you have switched aut (see page 48) then you will need to press after lifting the handset to take the call.

Hi-Definition Sound

This is available when both parties are using this technology, Hi-dS richer sound quality on calls over your BT Broadband Talk service.

o-talk off

provides

Receiving calls

Press to answer the call or, if the handset is on the

charging cradle, simply lift it and speak.

Call timer

Your handset automatically times the duration of all calls, showing the time on the display from 10 seconds after dialling to 3 seconds after the call ends.

Handsfree calling

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to both sides of your conversation.

To make a handsfree call

Press listen for the dial tone then dial the number.

You will hear it being dialled over the loudspeaker.

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To switch to handsfree during a call

At any time during the call, to toggle between handsfree

mode and handset mode, press .

Earpiece volume

During a call, press to increase or to decrease the earpiece volume. The display shows the volume control screen.

Silence the handset ringer

When the phone is ringing, you can silence the ringer without disconnecting the call.

1. Press and the ringer will switch off.

Using the phone

To end a handsfree call, press .

To change the earpiece volume using the handset menu, see page 46.

The earpiece volume will remain at the level set for all calls until changed.

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Using the phone

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Secrecy

During a call, you can mute the microphone so that you can talk to someone nearby without your caller hearing you.

1. During your call, press Secrecy .

your caller cannot hear you.

2. To resume your call, press Off .

Keypad lock

You can lock the keypad so that it cannot be used accidentally while carrying the handset around.

While the keypad is locked you will still be able to

The default setting is OFF.

answer external calls. When you end the call the keypad will remain locked.

SECRECY

is displayed and

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To switch key lock on:

Press and hold .

KEYPAD LOCKED

and the icon

is displayed.

To switch key lock off:

Press Unlock .

PRESS # TO UNLOCK KEYS

is displayed.

2. Press to unlock the handset.

Redial

Your handset automatically saves the last 20 numbers you dialled into a redial list, together with the date and time you made each call. From the list you can dial, delete or save a number to the phonebook.

Using the phone

While key lock is switched on, it is still possible to make calls to emergency numbers (999/112).

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Using the phone

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If a name/number match is found in the phonebook the name will be displayed instead of the number.

If you have dialled the same number on more than one occasion, the call will appear only once in the redial list.

Each redial number can be up to a maximum of 20 digits long. Numbers exceeding 20 digits will not be stored.

Redial names can be up to 12 characters.

When you are at the top of the list, pressing takes you to the oldest call and when at the bottom, pressing

takes you to the newest.

If there are no numbers saved in the redial list

EMPTY

will be displayed.

To redial a number

From standby:

1. Press to access the redial list.

2. Press or to scroll and display the number you want.

3. Press to dial the number.

Via the menu:

1. Press Menu to access the menu.

2. Press or to scroll to

RECEIVED CALLS

DIALLED CALLS

until

is displayed. Press or

CALLS LISTS

and press OK .

is displayed and press OK

to display the redial list.

4. Press or to scroll and display the number you want.

5. Press to dial the number.

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Delete a redial number

Press to access the redial list.

2. Press or to scroll and display the number you want

and press

3. Press or to scroll to

CALL DELETED

Options .

DELETE CALL

, then press OK .

is displayed and the display goes back to the

redial list or standby if no more redial numbers are stored.

Delete the redial list

Press Menu to access the menu.

2. Press or to scroll to

3. Press or to scroll and display

CALLS LISTS

DELETE CALLS LIST

and press OK .

4. Press or to scroll and display

press

OK .

DIALLED CALLS

and

Using the phone

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Using the phone

Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H

If you decide not to delete all calls list entries, press No to exit and return to standby.

You can enter a name of up to 12 characters.

Clear to delete incorrect

Use characters.

If a number is already stored in the phonebook, you will not have the option to

SAVE NUMBER

Save a redial list number to the phonebook

Press to access the redial list.

2. Press or to scroll and display the number you want to

save and press

SAVE NUMBER

person and press

HOME NUMBER

home number then scroll through the options to select or

MOBILE

Options .

will appear. Press OK to enter the name of the

Save.

appears. If you do not wish to save this as a

. Then press OK.

ENTRY SAVED

is displayed.

WORK

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Phonebook

Store a phonebook entry

You can use the phonebook to store up to 150 entries. For each entry you can store a name together with home, work and mobile numbers. Stored numbers can be up to 20 digits and stored names up to 12 characters long. Phonebook entries are stored alphabetically.

To access the phonebook via the menu:

1. Press Menu to access the menu.

NAMES

Then press or to display to select.

Or, to access the phonebook from standby: press to access the phonebook.

2. Press or to display

ADD ENTRY

3. Enter a name using the keypad (see character map, page 34),

then press

SAVE .

and press

Names

Deleting characters/digits

If you mak

e a mistak

e, press

Clear .

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Phonebook

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Entering names:

For example, to enter the name Tom:

Press for T.

Press three times for O.

Press for M.

The maximum length for names is 12 characters.

You cannot store an entry without a number.

BT Broadband Talk Tip

When using BT Broadband Talk you always need to store the number with the national dialling code.

4. Once you have entered the name you are taken to the home

number screen. Either enter a number or press

Save to move

to the next number screen. You can store home, work and mobile for each contact.

Character map

Button Lower Case Upper Case

space . , : ; ! ? ¡ ¿ ‘ “ 1 space . , : ; ! ? ¡ ¿ ‘ “ 1

to change between upper and lower numeric case.

to change between upper and lower case.

to change numbers.

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Dial a phonebook entry

From standby:

1. Press Names to access the phonebook.

2. Press OK to select

FIND ENTRY

then press or to scroll

to the entry you want.

Or, to search alphabetically:

Enter the first letter of the name you want using the keypad, then scroll to the exact entry using or .

3. Press to dial the number. You can also highlight the

name you want and press . If there is only one number associated with the entry it will be dialled. If there is more than one number for a contact when you press it shows

H: W: M:

with the number. Use or to select the

number you want and press to use it for calling.

Phonebook

Pressing will scroll forward alphabetically through the phonebook entries.

Pressing will scroll backwards alphabetically through the phonebook entries.

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Phonebook

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Via the menu:

1. Press Menu to access the menu.

2. Press or to scroll and display

to select.

3. Press or to scroll and display OK to select.

4. Press or to scroll to the entry you want.

Or, to search alphabetically:

Enter the first letter of the name you want using the keypad, then scroll to the exact entry using or .

5. Press to dial the number.

NAMES

and press OK

FIND ENTRY

and press

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Edit a phonebook entry

1. Press Names to access the phonebook.

2. Press

OK to select

FIND ENTRY

then press or to

display the entry you want.

3. Press

Options then use or to scroll and display

ENTRY

. The name and numbers for the entry are displayed.

4. To edit the name/number:

Press

OK to select

FIND ENTRY

then press or to

highlight the name/number you want to edit and press

Use or to scroll backwards or forwards through the characters and or for digits.

Clear to delete incorrect characters/digits.

Use

Enter new characters/digits using the keypad.

5. Press

OK to confirm, then Save to save the changes.

ENTRY SAVED

is displayed. When you save you go through

H,W,M options to edit and save.

6. Press to return to standby.

EDIT

Edit .

Phonebook

You can also access the phonebook via the menu, see previous page.

Press Back at any time to go back to the previous display.

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Phonebook

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Store a phonebook entry with an assigned ring.

Press Names to access the phonebook.

2. Press OK to select

FIND ENTRY

and display the entry you want.

As you press or a sample of each melody is played.

3. Press Options then use or to display

and press OK .

OFF

is displayed if no melody has been previously set. Use

or to select a melody.

Storing a phonebook entry with an assigned ringtone means that you know who is ringing when the phone is set to a distinctive ring.

5. Press OK when you hear the melody you want.

SAVED

is displayed.

Delete a phonebook entry

You can also access the phonebook via the menu, see page 36.

Press Names to access the phonebook.

2. Press OK to select

FIND ENTRY

display the entry you want.

3. Press Options then use or to display

DELETE ENTRY

then press or to scroll

SET MELODY

then press or to

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4. Press OK ,

5. Press Yes to confirm.

DELETE <ENTRY>?

DELETED

is displayed.

6. Press to return to standby.

Delete all phonebook entries

Press Menu to access the menu.

2. Press or to scroll and display OK to select.

press

3. Press or to display

DELETE ALL

to select.

DELETE ALL?

is displayed, press Yes to select and receive

a confirmation screen.

is displayed.

NAMES

and

and press OK

Phonebook

If you decide not to delete all phonebook entries, press No to cancel.

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Caller Display and the calls list

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BT Broadband Talk has automatic presentation of the caller’s number.

Caller information not available

Occasionally the telephone number of the caller is not available and cannot therefore be displayed.

In this case, your BT Hub Phone 1020 will show one of the following explanatory messages:

WITHHELD

UNAVAILABLE

The calls list will store up to 50 numbers. When the calls list is full, a new call replaces the oldest.

If a name/number match is found in the phonebook the name will be displayed instead of the number. Numbers can be up to a maximum of 20 digits long. Numbers exceeding 20 digits will not be stored.

View/dial numbers in the calls list

Via the menu:

1. Press Menu to access the menu.

Press or to scroll and display

OK .

press

RECEIVED CALLS

is displayed, press OK to display the

CALLS LISTS

and

calls list.

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From standby:

Press to access the Calls list.

2. The most recently received call details are displayed.

Press or repeatedly to scroll through the list.

For each entry, the caller’s number is displayed, or their name if a name/number match is found in the phonebook and the date and time the call was received.

3. Press to dial the displayed number.

Back repeatedly to exit the calls list and return to

Press the idle screen.

Caller Display and the calls list

If the time on your handset is not correct you will not see the correct time that a call was received. To set the time on the Hub, see page 56.

e is a name match it will show

If ther you H W or M so you know which number someone called you on.

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Caller Display and the calls list

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Save a calls list entry to the phonebook

Press to access the Calls list. The most recently received

call details are displayed.

2. Press or repeatedly to scroll to the entry you want.

Date and time is displayed.

3. Press OK and enter a name. You will go to home number. You

can scroll around the 3 options.

OK.

is displayed and the screen will go back to the

Press Clear to delete incorrect characters and then press OK to confirm.

The name can be up to 12 characters.

want is displayed press

ENTRY SAVED

calls list showing the name rather than the phone number.

Delete a calls list entry

Press to access the Calls list.

2. Press or repeatedly to scroll to the entry you want.

3. Press Options , then press until

4. Press OK to confirm.

CALL DELETED

H,W,M

. When the one you

DELETE

is displayed.

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Delete all calls list entries

Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or to display

DELETE CALLS LIST

OK .

RECEIVED CALLS EMPTY

is displayed.

is displayed, press OK .

CALLS LISTS

and press

and

Caller Display and the calls list

If you decide not to delete all calls list entries, press No to exit and return to standby.

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Caller Display and the calls list

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Call Waiting

Call Waiting is set automatically, you can turn this feature off by using #43#. When you turn Call Waiting off you will hear a beep.

Any other handsets will ring if the maximum number of calls isn’t already in progress.

The second caller is only charged from the second you answer, not while they are waiting to be connected.

You will hear a beep every 5 seconds if an incoming call arrives while you are already on the phone. This beep is not audible to the person you are speaking to. The second caller’s number (or name if a phonebook match is found) will appear on the handset display.

Any other Hub handsets will also ring for incoming calls.

Speak to a second caller

Press to answer the second call and put your current

caller on hold. Press again to return to your first caller and to switch between both callers.

2. If you want to end the current call and pick up the waiting

call, press . The handset will ring. Press again to connect to the waiting caller.

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BT Calling Features

By using the BT globe menu your BT Hub Phone 1020 gives you easy access to a range of BT features.

These are:

1571 – Voicemail for BT Broadband Talk

•

Helpdesk – BT Hub Helpdesk assistance

•

* Please note that there are other

directory Services available. Please refer to bt.com for pricing information.

BT 118 500* – BT Directory assistance

•

Withhold number – stops your number being presented

•

to the person you are calling

Display number – if you normally hide your number you can

•

use this function to show your number when dialling.

To dial a feature

Press Menu to access the menu.

2. Press or to scroll and display

press

3. Press or until the feature you require is displayed:

1571,HELP DESK,BT 118 500,WITHHOLD NUMBER DISPLAY NUMBER

OK .

BT SERVICES

and press OK to dial.

and

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Handset settings

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To exit and return to the idle display at any time, press Back repeatedly.

You can choose a range of settings to suit your personal preferences.

Adjust the earpiece volume

There are 5 volume levels to choose from.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

4. Press or to scroll and select the volume level you

want, then press

Press Back repeatedly to return to the idle screen.

EAR VOLUME

Save

HANDSET SETTINGS

is displayed and

and

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Naming a handset

Each handset registered to the base is assigned a number. You can give a handset a name to match the user or location

DAVE

OFFICE

e.g.

. The name can be up to 8 characters long.

The number is given automatically and cannot be changed.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until

HANDSET NAME

HANDSET SETTINGS

is displayed and press

and

OK .

4. The current handset name is displayed and you are now in

edit mode. Enter a new name for your handset using the keypad and press

OK to confirm.

5. Press Back repeatedly to return to the idle screen.

When in standby, the new handset name will be shown in the display. The handset number will be shown in the right of the display.

Handset settings 47

If you make a mistake, press Clear to delete the las

t charact

er.

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Handset settings

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Auto-talk

The default setting is ON.

When you receive a call, if the handset is on the cradle you can answer it by lifting the handset off the cradle, this is called auto-talk. When you switch auto-talk off, all calls must be answered by pressing .

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

AUTO TALK

4. The current setting is displayed. Press or to select

OFF

then press OK . The new setting is displayed.

6. Press Back repeatedly to return to the idle screen.

HANDSET SETTINGS

is displayed and

and

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Beep tones

Your BT Hub Phone 1020 handset emits beeps to alert you to certain situations. You can set the handset to beep:

As confirmation each time a handset button is pressed

•

(key beeps).

If the battery is low.

•

If you go out of range of the base.

•

These beeps can be switched ON or OFF. However, beeps which confirm settings cannot be switched off.

To switch key beeps On/Off

Press Menu to access the menu.

2. Press or to scroll and display

press

OK .

3. Press or until

press

OK .

4. Press or until

BEEP TONES

KEY BEEP

HANDSET SETTINGS

is displayed and

is displayed and press OK .

The default setting for all key beeps is ON.

and

Handset settings

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Handset settings

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5. Press or to select ONor

SAVED

is displayed.

OFF

then press OK .

6. Press Back repeatedly to return to the idle screen.

To switch low battery beeps On/Off

During a call, if the battery charge level is low you will hear a warning beep every 30 seconds to alert you that the batteries need recharging.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

4. Press or until OK .

press

BEEP TONES

LOW BATTERY

5. Press or to select ONor

SAVED

is displayed.

HANDSET SETTINGS

is displayed and

OFF

then press OK .

6. Press Back repeatedly to return to the idle screen.

and

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To switch out of range beeps On/Off

During a call, if the handset moves out of communication range with the base you will hear a warning beep to alert you to move closer to the base for improved reception and to avoid being disconnected.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

4. Press or until

BEEP TONES

OUT OF RANGE

HANDSET SETTINGS

is displayed and

is displayed and press

OK .

5. Press or to select ONor

SAVED

is displayed.

OFF

then press OK .

6. Press Back repeatedly to return to the idle screen.

and

Handset settings

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Handset settings

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Handset ring tones and volume

You have a choice of 10 ringtones and 5 volume levels (or you can switch the ringer OFF). You can select a different ring tone for external calls (calls from an external incoming number) or internal calls (calls from another handset).

To change the call ringer volume

You can also adjust the volume level during a call using the or buttons.

Press Menu to access the menu.

2. Press or to scroll and display OK .

press

EXTERNAL CALLS,INTERNAL CALLS

displayed, press

4. Press until

OK to confirm.

RING VOLUME

is displayed and press OK .

5. Press or to scroll through the volume levels. Press OK

when you reach the volume you want.

MELODY

and

RING VOLUME

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To change the ring tone

Press Menu to access the menu.

2. Press or to scroll and display OK .

press

EXTERNAL CALLS/INTERNAL CALLS

MELODY

and

is displayed, press OK

to confirm.

4. Press until appropriate

and press

SAVED

OK .

is displayed.

To select an external call ringer melody, press

RINGTONE

is displayed

OK to select.

To select an internal call ringer melody, press to display

INTERNAL CALLS

, then press OK to select.

6. Press or to scroll and hear the melodies.

7. When you hear the melody you want, press OK to select.

SAVED

is displayed.

8. Press Back repeatedly to return to the idle screen.

Handset settings

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Hub base settings

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Reset your BT Hub Phone 1020 to the default settings

To exit and return to the idle display at any time, press

Back repeatedly.

Press Menu to access the menu.

2. Press or to scroll and display OK .

When you reset to default this doesn't include calls list or phone book contents.

If you change your system PIN on one handset it will change the system PIN on all Hub phones registered to the Hub. This is because the Hub controls the system PIN.

press

3. Press or until OK .

press

DEFAULT SETTINGS

4. Enter the PIN code and press to confirm.

System PIN

Your BT Hub Phone 1020 has a system PIN code which you will need to change various settings. The default code is

0000. You may want to change this to prevent unauthorised changes to your settings.

To change the System PIN code

The default setting is 0000.

Press Menu to access the menu.

2. Press or to scroll and display

press

OK .

BASE SETTINGS

is displayed and

BASE SETTINGS

and

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3. Press or until

SYSTEM PIN

is displayed and press OK

OLD PIN

is displayed. Enter your old 4 digit PIN then press

OK .

NEW PIN

is displayed. Enter a new 4 digit PIN and press

OK .

CONFIRM

is displayed.

6. Re-enter your new 4 digit PIN again for verification then OK .

press

SYSTEM PIN CHANGED

is displayed.

7. Press Back repeatedly to return to standby.

Hub base settings

As you enter the PIN number, each digit is displayed as reasons.

Press

Clear if you enter an

incorrect digit.

for security

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Time settings

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Setting the time

You can set the time in your Hub, so that all handsets show the right time:

Please not

If you are on the latest Hub firmware the time and date is set automatically. If you are not then follow the simple manual steps opposite.

Go to a computer that is connected to your Hub (wired or

wireless) and open the Hub Manager: click the icon on your desktop or browse to http://bthomehub.home

2. Read the Hub firmware version in the purple box at the

bottom of the screen.

3. For firmware 6.2 and above:

ADVANCED

Click Enter the login information: username admin; password admin

SYSTEM

Click Tick the auto-configuration box. Under

APPLY

Click

4. For firmware starting with 6.1.xxxx

Click

ADVANCED

Click

SWITCH TO ANOTHER USER

in the menu, then

TIME SERVER 1

in the menu, then

, type ntp.homehub.btopenworld.com

CONTINUE TO ADVANCED...

TIME

CONTINUE TO ADVANCED

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Enter the login information: username admin; password admin

CONFIGURATION

Click Click

CONFIGURE

in the horizontal menu on the right Tick the auto-configuration box. Under Click

APPLY

TIME SERVER 1

, type ntp.homehub.btopenworld.com

5. Your Hub is now set to the correct time.

Alarm

You can use your BT Hub Phone 1020 handset as an alarm clock. You can set a single alarm. When an alarm is set the icon will be displayed when in standby mode.

To set an alarm

Press Menu to access the menu.

2. Press or to scroll and display

press

OK .

TIME SETTINGS

and

Time settings 57

Remember to ensure your time is set correctly in the hub as per the instructions in section,'Setting the time'.

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Time settings58

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3. Scroll to

4. Press or to select the type of alarm ONor

5. Enter the time in 24 hour format, using 2 digits for the hour

2. Press or to scroll and display

4. Press or until

5. Press Back repeatedly to return to standby.

ALARM ON/OFF

OK .

press

and 2 for the minutes (e.g. for 10.54pm, press 2, 2, 5, 4) then press

To cancel an alarm setting

Press Menu to access the menu.

press

OK to save the alarm.

OK .

ALARM ON/OFF

, press OK to select.

TIME SETTINGS

is displayed, press OK to select.

OFF

is displayed and press OK .

OFF

and

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To silence the alarm

When the alarm time is reached, the alarm will sound and

ALARM

will be displayed. The alarm will ring for 1 minute

unless stopped.

1. When the alarm sounds, press . The handset returns

to standby.

Time settings 59

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Using additional handsets

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You can register up to five BT Hub phone 1020 handsets to your BT home hub.

You can use up to two BT Hub phones at any one time to make calls. See page 17-21 for more information about using the handsets with BT Broadband Talk.

Follow the automatic registration process on page 9 (see beginning of the user guide). If you are having problems you can try this manual method below.

Registering a Hub phone to your BT Home Hub manually

At the Hub:

1. Go into the menu and select

base you require. Select the base required and press

2. You are then asked to enter the system PIN (0000) and OK.

press

3. A screen prompt is presented on the handset display

AND HOLD WIRELESS BUTTON

button on the back or side of the Hub (depending on which Hub you have) for 3 seconds (the phone light on the Hub will then flash) then you can release the button.

REGISTRATION

. Press and hold the wireless

. Scroll to the

OK.

PRESS

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Using additional handsets 61

4. Press the wireless association button. After 3 seconds the

phone LED starts to flash.

5. Press OK on the handset.

6. The display shows

REGISTERING HANDSET. PLEASE WAIT

You should then get confirmation that the handset is registered.

The handset will automatically be allocated the next available handset number which will be displayed when in standby mode.

If your handset is already registered to a base, the the right of the base number.

If there are already 5 handsets registered to the base you will hear a double beep.

Each digit of the PIN code will be displayed as a

Press incorrect digit.

If you enter the wrong PIN code you will hear a double beep.

symbol will be shown to

for security reasons.

Clear if you enter an

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Using additional handsets62

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Internal calls

Making internal calls

If an incoming call is received whilst you are on an internal call you hear Call Waiting beeps. If you end the internal call, all the handsets will then start to ring and show the Caller Display for the incoming call.

You can make internal calls between two BT Hub phone handsets that are registered to your hub. This can only occur if there are no other calls in progress on additional handsets. Once an internal call is in progress all other handsets will show

1. Press INT.

2. Enter the other handset number using the keypad

(e.g. ). The called handset will ring and show the calling handset’s number.

If there is no response, press to end the call at your handset.

Receiving internal calls

When the handset rings, press to answer.

2. Press to end the call.

LINE IN USE

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Transferring calls

You can transfer an external call to another handset registered to your BT Hub Phone 1020 if no other calls are in progress.

During an external call:

1. Press INT and the number of the other handset. Your caller is

put on hold. The other handset will ring.

2. When the handset answers, press to transfer the call.

If the other handset does not answer, press to talk to the original caller again.

De-register a handset

You cannot deregister the handset that is in use you will need to pick up an additional handset. For example you cannot delete handset 1 from handset 1 you will need to do this from Handset 2, Handset 3, Handset 4 or Handset 5.

You will always have one handset registered to the BT Home Hub.

Using additional handsets

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Using additional handsets

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1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until

DE-REGISTER

to select.

Each digit of the PIN code will be displayed as a

Press incorrect digit.

If you enter the wrong PIN code you will hear a double beep.

for security reasons.

Clear if you enter an

SYSTEM PIN

is displayed. Enter the PIN code using the

keypad and press OK to confirm.

6. Press or to select the handset you want to remove,

remembering that you cannot deregister the same handset that is in use and press

ARE YOU SURE? HANDSET DE-REGISTERED

OK .

is displayed, press Yes to confirm,

is displayed.

Press

No to cancel.

REGISTRATION

and

is displayed and press OK

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Software upgrades

Automatic software upgrade

Your BT Home Hub checks regularly for handset software upgrades. If there is a new version of software available it will send a message to any registered handsets needing to be upgraded.

If you have handsets located around the home you will need to place the charging cradle and phone into the front of the hub to receive the upgrade.

When the handset display shows You can either select

OK to upgrade immediately or select

Later .

The message will be displayed again 24 hours later. If you choose to upgrade the display will show few seconds. The handset then needs to be placed within the cradle connected to the Hub.

During download, once it is on the charger, the display shows

DOWNLOADING, LEAVE HANDSET IN CHARGER...

backlight may turn off but

the charger

. Leave handset in charger.

NEW SOFTWARE. DOWNLOAD NOW?

PLEASE WAIT

. The

do not remove the handset from

, for a

If you have several handsets around the home and want to upgrade all of them, you don't need to change the cradle in the Hub everytime. Just upgrade all the handsets via the same cradle within the hub.

Later if you decide not to

Press

upgrade.

When the handset is on the charger and the software is being upgraded, you will not be able to use the handset to receive calls.

Upgrades are free of charge and there are no call fees associated with upgrading. It's merely there to give you the latest version of software available. These may contain new features or fixes.

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Software upgrades

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When the handset is on the charger and the software is being upgraded, you will not be able to use the handset to receive calls.

Upgrades are free of charge and there are no call fees associated with upgrading. It's merely there to give you the latest version of software available. These may contain new features or fixes.

If you try to upgrade using the menu and there is no upgrade available, you will see the message

AVAILABLE

NO UPGRADE

Manual software upgrade

If new software is available and you selected to upgrade later, you can manually upgrade the software at any time using the handset menu.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

CHECK SOFTWARE

SOFTWARE

is displayed, press OK to confirm.

5. As requested, place the handset on the charger linked to the

Hub. During download, once it is on the charger, the display

DOWNLOADING, LEAVE IN CHARGER...

shows may turn off but do not remove the handset from the charger. Leave handset in charger. When the upgrade is complete,

DOWNLOAD COMPLETE

handset resets and automatically re-connects to the base.

HANDSET

and

is displayed and

. The backlight

is displayed and the

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Rescue mode

If the upgrade was unsuccessful, or if the handset was lifted from the charger during the upgrade for more than 90 seconds, the user can initiate a new upgrade of the handset software from the hub manager.

To use the rescue mode on the Hub Manager:

Make sure your handset is in the cradle plugged into the hub.

2. Open the Hub Manager. Click the icon on your desktop or

browse to http://bthomehub.home

3. Click Telephones in the menu.

4. Click the Rescue button.

5. You won't get any indications on the handset screen while

the rescue is taking place but it will return to the idle screen after about five mins and give you an indication of success at the end.

You should call the help desk if the rescue mode was unsuccessful.

Rescue mode is applied when a handset appears dead because the handset was removed while upgrading.

6767Software upgrades

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Help

Many common problems are caused by incorrect connections. Please reboot your hub by turning it on and off (from the mains) and check that your BT Hub Phone 1020 has been correctly set up before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and selecting the option to restart/return to factory settings. If you are having difficulties with BT Broadband Talk got to www.bt.com/broadbandtalk and go to the support and advice section for information.

No display

The batteries may be flat or dead. Recharge or replace the batteries, see page 8.

No incoming calls to your handsets?

Your BT Broadband Talk service may not be set up. You could also check your call routing settings (eg you may have call divert in place). The ringer volume may be set too low for you. See page 52 to adjust the volume. Also, check your Hub manager and BT Broadband Talk self care pages for your current settings.

Buzzing noise on my radio, TV, computer or hearing aid

Sometimes your BT Hub Phone 1020 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Hub Phone 1020 at least one metre away from such appliances to avoid any risk of interference.

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The handset charger is not working

You should hear a beep when placing the handset in the charger. Check that the power adaptor is properly plugged into the charger. Make sure your handset has slotted correctly into the charger. Check the batteries are fitted correctly into the handset. Check you are using the correct power adapter supplied.

I cannot dial numbers from the phone book

You need to store the full area code when you’re using BT Broadband Talk.

Caller’s number is not displayed

The number has been withheld by the caller, is unavailable or is an international call, see page 40.

What if I’m having problems making a call?

To make a call you must always include the full area code, even if calling locally, e.g. 0208, 0207, 01702

Does my computer need to be on to make BT Broadband Talk calls?

No, it doesn’t but your BT Home Hub must be switched on and your phone light steady green.

Help 69

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Help70

What happens when I make emergency calls?

If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line. This is a safety measure to ensure the emergency services can identify your location, if necessary. Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line. Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work. Alternative arrangements should be made for access to emergency services. We recommend your primary telephone line is maintained for contacting emergency services.

What happens to service in the event of power or network failure?

BT Hub Phone Helpline

If you are having difficulties using your BT Hub phone 1020 check www.bt.com/broadbandtalk for support and advice. You can also call the dedicated Helpline on 0845 600 7030. Lines are open 24 hours, 7 days a week.

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General information

Safety

IMPORTANT

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

General

• Only use the power supply included with the product.

Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the power supply is either 027300, 034503, 040691 or 040692.

Check the item code originally supplied before ordering a new one.

• For the handset use only approved Nickel Metal

Hydride (NiMH) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destroy the battery casing.

• Recommended batteries should have a power rating

of 750mAh 1.2v or greater mAh. You should always replace both batteries at the same time and use the rating supplied originally.

• Do not open the handset (other than to change

batteries). This could expose you to high voltages or other risks. Contact the Helpline for all repairs.

• It is recommended that advice from a qualified medical

expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker

fitted you check with a medical expert before using this product.

• Your product may interfere with other electrical

equipment, e.g. TV and radio sets,clock/ alarms and computers if placed too close. It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

• Never dispose of batteries in a fire. There is a serious

risk of explosion and/or the release of highly toxic chemicals.

Hearing aid

Please note that the BT Hub Phone 1020 works by sending radio signals between the handset and base. These signals may interfere with some hearing aids, causing a humming noise.

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General information72

Cleaning

Simply clean the handset and hub with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The product may heat up when the batteries are

being recharged. This is normal. However, we recommend that you do not place the product on antique/veneered wood to avoid damage.

• Do not stand your product on carpets or other

surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in water

and do not use it in damp conditions, such as bathrooms.

• Do not expose your product to fire, explosive or other

hazardous conditions.

• There is a slight chance that your phone could be

damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.

Product disposal instructions

The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill.

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries and dispose of them and the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.

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General information 73

Guarantee

Your BT Hub Phone 1020 digital cordless telephone is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Hub Phone 1020, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur

within the 12 month guarantee period.

• Proof of purchase is required.

• The equipment is returned to BT or its agent as

instructed.

• This guarantee does not cover any faults or defects

caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning it, please read the ‘Help’ section beginning on page 68, or contact the BT Hub Phone 1020 Helpline on 0845 600 7030, Lines are open 24 hours, 7 days a week.

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.

If you have to return your BT Hub Phone 1020

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.

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General information74

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

Enter your base PIN here:

[ / / / ]

(See page 54 for more information)

Technical information

Only use the approved base mains power supply, either item code 027300, 034503, 040691 or

040692. When ordering replacements please check what the item code is for the originally supplied power supply unit.

Only use approved AAA NiMH rechargeable batteries.

R&TTE

This product is intended for use within the UK for connection to the public telephone network.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance

Hereby, Thomson Telecom, declares that this BT Hub Phone 1020 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for the BT Hub Phone 1020 is published on the website: www.bt.com

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Ofﬁces worldwide

The services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Designed and produced by The Art & Design Partnership Ltd. Printed in China

BT Hub Phone 1020 Issue 3 (10/07) 1

BT 1020 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual