BT 1020 User Manual

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User guide

BT Hub Phone 1020

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Welcome…

to your BT Hub Phone 1020 Digital Cordless Handset

• Hi-Definition Sound

• Black and white graphic display with back light

• Keep track of incoming calls with the 50 number calls list

• 150 Entry phonebook, with the facility to store a home, work

and mobile number for each of your contacts

• 20 Number redial list, for quick and easy redialing

• 10 Ringtones available

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This user guide provides you with all the information you need to get the most from your phone.

This phone has been designed to work with BT Total Broadband and BT Broadband Talk. Before you make your first call you will need to set up your phone. This doesn’t take long and is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your BT Hub Phone 1020 please contact the Helpline on 0845 600 7030.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

This user guide is relevant for a particular version of software. Hub Phones are upgradeable so that you can always have the latest features and functions. To find out if you have the latest version of software and how to download it you can go to the support and advice section on www.bt.com

Got everything?

•

BT Hub Phone 1020 handset

• BT Hub Phone 1020 charger

• 2 x rechargeable batteries

• Mains power adaptor

• You need to be a BT Total

Broadband customer

• You need to have a

BT Broadband Talk account

• You need a BT Home Hub

Please note

Hi-Definition sound will not work without a BT Broadband Talk account. Visit bt.com to get this service if you don’t already have this. If you do already have BT Broadband Talk set up, the phone light on your hub will be steady green.

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In this guide

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Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Setting up the handset . . . . . . . . . . . . . . . .7

Standby display . . . . . . . . . . . . . . . . . . . . . .10

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . . . . . . .11

Navigating the menus . . . . . . . . . . . . . . . . .12

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . .13

Making calls with BT Broadband Talk

Making and receiving calls . . . . . . . . . . . . .14

Hi Def calls . . . . . . . . . . . . . . . . . . . . . . . . . .17

Multiple calls . . . . . . . . . . . . . . . . . . . . . . . .17

Call quality . . . . . . . . . . . . . . . . . . . . . . . . . .19

Call transfers . . . . . . . . . . . . . . . . . . . . . . . . .19

Your BT Broadband Talk bill . . . . . . . . . . . . .19

Making and receiving multiple calls . . . . . .20

Frequently asked questions . . . . . . . . . . . . .22

Using the phone

Switching the handset power on/off . . . . .25

Make an external call . . . . . . . . . . . . . . . . . .25

Preparatory dialling . . . . . . . . . . . . . . . . . . .25

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Receiving calls . . . . . . . . . . . . . . . . . . . . . . .26

Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Handsfree calling . . . . . . . . . . . . . . . . . . . . .26

Earpiece volume . . . . . . . . . . . . . . . . . . . . . .27

Silence the handset ringer . . . . . . . . . . . . . .27

Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . .28

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Redial a number . . . . . . . . . . . . . . . . . . . . . .30

Delete a redial number . . . . . . . . . . . . . . . .31

Delete the redial list . . . . . . . . . . . . . . . . . . .31

Save a redial list number to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .32

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In this guide 5

Phonebook

Store a phonebook entry . . . . . . . . . . . . . . .33

Character map . . . . . . . . . . . . . . . . . . . . . . .34

Dial a phonebook entry . . . . . . . . . . . . . . . .35

Edit a phonebook entry . . . . . . . . . . . . . . . .37

Store a phonebook entry

with an assigned ring . . . . . . . . . . . . . . . . . .38

Delete a phonebook entry . . . . . . . . . . . . . .38

Delete all phonebook entries . . . . . . . . . . .39

Caller Display and the calls list

View/dial numbers in the calls list . . . . . . .40

Save a calls list entry to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .42

Delete a calls list entry . . . . . . . . . . . . . . . . .42

Delete all calls list entries . . . . . . . . . . . . . .43

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . .44

Speak to a second caller . . . . . . . . . . . . . . .44

BT Calling Features

1571 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

BT Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . .45

BT 118 500 . . . . . . . . . . . . . . . . . . . . . . . . .45

Withhold number . . . . . . . . . . . . . . . . . . . . .45

Display number . . . . . . . . . . . . . . . . . . . . . .45

To dial a feature . . . . . . . . . . . . . . . . . . . . . .45

Handset settings

Adjust the earpiece volume . . . . . . . . . . . . .46

Naming a handset . . . . . . . . . . . . . . . . . . . .47

Auto-talk . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Beep tones . . . . . . . . . . . . . . . . . . . . . . . . . .49

To switch key beeps On/Off . . . . . . . . . . . . .49

To switch low battery beeps On/Off . . . . . .50

To switch out of range beeps On/Off . . . . .51

To change the call ringer volume . . . . . . . .52

To change the ringtone . . . . . . . . . . . . . . . .53

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Hub base settings

Reset your BT Hub Phone 1020

to the default settings . . . . . . . . . . . . . . . . .54

To change the System PIN code . . . . . . . . .54

Time settings

Setting the time . . . . . . . . . . . . . . . . . . . . . .56

To set an alarm . . . . . . . . . . . . . . . . . . . . . . .57

To cancel an alarm setting . . . . . . . . . . . . . .58

To silence the alarm . . . . . . . . . . . . . . . . . . .59

Using additional handsets

Registering a Hub phone to

your BT Home Hub manually . . . . . . . . . . .60

Making internal calls . . . . . . . . . . . . . . . . . .62

Receiving internal calls . . . . . . . . . . . . . . . .62

Transferring calls . . . . . . . . . . . . . . . . . . . . .63

De-register a handset . . . . . . . . . . . . . . . . .63

Software upgrades

Automatic software upgrade . . . . . . . . . . . .65

Manual software upgrade . . . . . . . . . . . . . .66

Rescue mode . . . . . . . . . . . . . . . . . . . . . . . .67

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

General information

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Environmental . . . . . . . . . . . . . . . . . . . . . . .72

Product disposal instructions . . . . . . . . . . .72

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .73

If you have to return your

BT Hub Phone 1020 . . . . . . . . . . . . . . . . . .73

Technical information . . . . . . . . . . . . . . . . .74

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Declaration of Conformance . . . . . . . . . . . .74

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Getting started

Location

You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up. When you are doing this you don't need to use the power supply provided as the handset and charger cradle take their power from the hub. After this you can place the handset and charger cradle anywhere in the house where there is mains power and you can then use the power supply provided.

You will need to place your handset and charger into the hub from time to time to receive updates and new services to your phone as your BT Hub Phone 1020 is fully upgradeable.

Setting up the handset

Remove the grey cover from

the front of the BT Hub. If it does not come off easily, carefully apply a little more force.

WARNING

Do not place your BT Hub Phone 1020 in the bathroom or other humid areas.

Handset range

The BT Hub Phone 1020 has a range of 300 metr line of sight between the hub and the handset. When there is no clear line of sight between the hub and the handset, the range could be reduced to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range.

When it flashes, you are out of range.

When you move out of range of the base, you will hear the out of range tone. This tone is repeated until you move back into range.

es when there is a clear

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Getting started8

IMPORTANT

The hub must be plugged into the mains power socket at all times.

IMPORTANT

You can leave your handset in the charging cradle attached to the BT Home Hub if you wish or you can locate your handset anywhere in your home, using the mains power adapter and charging cradle to keep the handset charged. Occasionally you will need to connect the handset to the charger connected to the BT Home Hub to receive new upgrades. You will be asked to do this when there is new software.

Battery symbols

Battery charged

Battery half charged

Battery low

Battery empty

2. Attach the cradle to the

BT Home Hub.

3. Slide open the battery

compartment on the back of your BT Hub Phone handset. Insert the 2 x AAA rechargeable batteries supplied. Slide back the cover to close.

4. Place the BT Hub Phone 1020

into the cradle on the BT Home Hub. You should hear a beep when the handset has been placed correctly. Charge your handset for at least 24 hours on first charge before using the phone.

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Getting started 9

5. On the handset:

Screen prompts on the handset will help guide you through the registration process – it’s easy!

•

will appear on screen. Press OK.

will then appear on screen.

Press and hold the wireless association button on the back or side of the Hub for 3 seconds (the phone light on the Hub will then flash), then you can release the button.

• Press OK and place the handset in the charger connected to

the Hub. Once the handset and charger cradle are in the Hub,

REGISTERING,PLEASE WAIT

appears on screen.

DO NOT REMOVE THE HANDSET UNTIL YOU GET A CONFIRMATION MESSAGE.

If registered successfully you should see:

If unsuccessful then

REGISTRATION FAILED

HANDSET REGISTERED

will appear and you will have to try the process again. You will be returned to the please register screen.

If this fails, then please see the manual registration process on page 60.

Battery performance

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time.

Eventually they will need to be replaced. Please ensure you use the same mAh rating for battery replacement to the batteries that were provided when you received the handset.

Talk/Standby time

In ideal conditions, the handset batteries should give about 7 hours talk time or 100 hours standby.

Note that new batteries do not reach full capacity until they have been in normal use for several days.

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Getting started10

Clock

The clock on the front screen will disappear if any missed calls or the keypad lock are displayed.

The handset number is related to the number of handsets you have registered to the Hub. You can have up to five handsets registered to the Hub.

Standby display

Clock

Range iconBattery status icon

Handset name

and number

Shortcut to menu Shortcut to phonebook

Your BT Hub Phone 1020 is ready for use.

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Getting to know your phone

Handset buttons

In standby, press and release to access the redial

During a call, press to increase the earpiece

In a menu, press to scroll through options,

During a call, press to use Secrecy, page 28.

In a menu, press to select the option displayed

During a call, press to decrease the earpiece

volume, page 27. In a menu, press to scroll

Allows you to switch to a caller waiting on hold.

Redial/Vol/Scroll Up/Pause

list, page 30.

volume, page 27.

page 12.

In standby, press to access

To position cursor during navigation.

In standby, press menu to access the

down through display options, page 12.

Press to make or receive a call, page 25.

Soft Key 1

the menu, page 12.

above the button.

Calls list /Scroll Down

Calls list, page 40.

R (Recall)

Left

Talk

Right

To position cursor during navigation.

Soft Key 2

In standby mode or during a call, press to access the phonebook, page 33. In a menu, press to select back and return to the previous screen.

End/Power

Press and hold to switch the power off or on, page 25. Press to end a call. Press and release to revert to idle.

Int

In standby, press to make an internal call (if you have more than one handset registered to the base), page 62. During a call, press to start a transfer of the call by making an internal call.

Handsfree

In standby, use to make a handsfree call, page 26-27. During a call, use to switch between handsfree and the handset.

#/Keypad lock

In standby, press and hold to lock the keypad, page 28-29.

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Getting to know your phone12

Option buttons

Soft Key 1 Soft Key 2

Press Back to go back one level in a menu.

Keep pressing the idle screen at any time.

Or press and release the

Back to return to

button.

Navigating the menus

Your BT Hub Phone 1020 handset has a menu system to guide you through the handset and setting options. Refer to the menu map on the next page for the available options.

When the handset is displaying the idle screen:

1. In standby press

2. Use and to scroll through the menu list.

3. When the menu item you want is displayed, press select and view the sub-menus available.

4. At any time, press

Menu to open the main menu.

OK to

Back to go up one level.

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Menu map

Calls Lists

Received Calls Dialled Calls Delete Calls List Received Calls

Names

Find entry Show Detail

Add Entry Home

Delete all

Melody

External Calls Internal Calls Ring Volume

Dialled Calls Delete All

Edit Entry Set Melody Delete Entry

Work Mobile

Handset settings

Ear Volume Handset Name (default BTphone) Auto Talk On

Beep Tones Key Beep

Software Handset update

Base settings

System PIN Default Settings

Time Settings

Alarm On/Off Date Time

Off

Low Battery Out of Range

Software version

Getting to know your phone 13

Registration

BT Services

1571 Help desk BT 118 500* Withhold number Display number

* Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information.

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Making calls with BT Broadband Talk

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As part of your BT Total Broadband subscription, you get access to BT Broadband Talk which gives you free UK evening and weekend calls (up to one hour) over your broadband connection.

BT Broadband Talk is a simple and convenient way to make calls over the internet. The only difference is that calls go through your broadband connection rather than your normal phone line.

With BT Broadband Talk, you get a separate number, most of the benefits of an extra line, incredibly cheap international call rates and free calling features including 1471 and BT Answer.

For more detail, charges and terms and conditions please go

www.bt.com/broadbandtalk

Making and receiving calls

Once you’ve got BT Broadband Talk set up, all calls made with your BT Hub Phone will use BT Broadband Talk. You can also have a phone plugged into the back of the hub which will also use BT Broadband Talk.

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Making calls with BT Broadband Talk 15

Making and receiving calls with BT Broadband

There is an option within the Hub manager to set incoming landline calls (from your standard phone number) to ring on your Hub Phone.

Go to http://bthomehub.home and change your settings on the telephones page.

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Making calls with BT Broadband Talk16

To see BT Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’ section.

You can make outgoing calls using your standard phone line number by dialling 5 and then the number you want to call. After dialling 5 you must wait for a different dial tone to the one you normally use with BT Broadband Talk before dialling a number. Remember if you do this you won’t be taking advantage of BT Broadband Talk rate.

How do I know BT Broadband Talk is set up on my Hub?

The ‘Phone’ icon on the front of your hub will be lit up, a solid green colour and you will hear a higher pitched dial tone than normal dial tone. If the service is down or not activated, all calls will be made using your landline number. You will not be able to receive calls to your BT Broadband Talk number on the hub handset until BT Broadband Talk is active on the hub. Go to www.bt.com/bbv and follow the on screen instructions. You will need your BT Broadband Talk number and password handy.

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Making calls with BT Broadband Talk 17

Hi Def calls

Your BT Hub phone is designed with High Definition Sound (Hi-dS™) capability.

If somebody using a BT Hub Phone (or other Hi-dS™ capable device) calls someone else using a Hi-dS ™ capable device, then the call will automatically set itself to the best call quality using the Hi-dS™ call quality feature. Hi-dS™ works automatically, so you don’t need to do anything to enjoy high-quality sound.

You won’t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi-Def™ logo.

Multiple calls

No more hogging the phone… with BT Broadband Talk you can make more than one phone call at the same time.

You can have 2 calls going on at the same time via the BT Hub phone handsets and a third call using a phone plugged into the socket in the back of the hub.

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Making calls with BT Broadband Talk18

If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones.

In situations where there are already 2 calls in progress on BT Hub phone handsets, a warning: on any other additional BT Hub phone handsets you may have around the house informing you that you cannot make any more calls. There is also a special busy tone presented if you press the button to make a call when it is not possible.

When using multiple handsets you can make internal calls between handsets or transfer a call between handsets. You can only use this functionality if there isn't call in progress on another handset.

LINE IN USE

is displayed

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Making calls with BT Broadband Talk 19

Call quality

Usual call quality using BT Broadband Talk should be better than on a mobile phone, but it can be affected by general congestion on the internet, or by heavy traffic on the broadband link into your home (e.g. if someone in your home is playing games online). We cannot, therefore, guarantee call quality.

Call transfers

If there is only a single call in progress on one Hub Phone that call can be transferred to another Hub Phone. It is not possible to transfer calls between Hub Phones and the phone plugged into the back of the hub.

Your BT Broadband Talk bill

Broadband Talk can be added onto to your existing phone bill. If you have your calls itemised any calls you make using BT Broadband Talk will be listed in a separate section on your bill. However, you won’t see any charges if you have the free Evening and Weekend package and only made Broadband Talk calls to UK landlines between 6.00pm and 6.00am or at weekends. Please note that you’ll be charged for calls to excluded numbers (mobile,premium rate or international).

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Making calls with BT Broadband Talk

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Making and receiving multiple calls

Independent of Hub Independent of Hub

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Making calls with BT Broadband Talk

Phone in back of hub Hub handsets Soft phone Videophone

Incoming call 1 All phones ring.

Incoming Call 2 All phones ring, call waiting on the device you picked up your incoming call 1 on.

Incoming Call 3 All available phones ring, apart from call waiting on the device(s) you picked up your incoming call 1

& call 2 on. If call 1 and 2 have been answered on Hub phones, other Hub phones will not ring.

Incoming Call 4 If two hub phones have been answered, any additional hub handsets will not ring and will

have a message on the screen:

the handsets will ring. As there is a limit of two calls on the handsets at any one time.

Calls can still be answered on the phone at the back of the hub or Softphone or Videophone.

Incoming Call 5 Calls will go straight to voicemail. Limits reached.

REMEMBER that call limits apply:

2 calls on Hub handsets and one call on the phone plugged into the back of the Hub.

The table assumes you have answered your calls on Hub phones first.

LINE IN USE

. If any one of the two hub phones hangs up all

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Making calls with BT Broadband Talk

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Frequently asked questions:

What happens to service in the event of power or broadband failure?

Your service may cease to function if there is a power cut or broadband connection failure. Access to Emergency services is provided but calls including ermergency calls to 999 or 112 made via BT Broadband Talk may not work in the event of power or broadband connection failure. These failures may becaused by reasons outside our control. Location information, provided to the emergency services, is limited to the address of the associated telephone line where applicable. BT does not currently support number portablilty.

What happens when I make emergency calls?

If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line.

This is a safety measure to ensure the emergency services can identify your location, if necessary.

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Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423

Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line.

Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work. Alternative arrangements should be made for access to emergency services. We recommend your primary telephone line is maintained for contacting emergency services.

Can I take my BT Broadband Talk number with me to another provider?

It is not currently possible to transfer your BT Broadband Talk number to another provider.

You Hub and Hub phone cannot be used with another provider.

Making calls with BT Broadband Talk

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