BT 1010 User Manual

Download

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 1

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

User guide

BT Hub Phone 1010

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 2

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Welcome…

to your BT Hub Phone 1010 Digital Cordless Handset

• Hi-Definition Sound

• 65K Colour display with back light and choice of

5 wallpapers.

• Keep track of incoming calls with the 50 number calls list.

• 150 Entry phonebook, with the facility to store a home, work

and mobile number for each of your contacts

• 20 Number redial list, for quick and easy redialing.

• 10 Ringtones available.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 3

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

This user guide provides you with all the information you need to get the most from your phone.

This phone has been designed to work with BT Total Broadband and BT Broadband Talk. Before you make your first call you will need to set up your phone. This doesn’t take long and is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your BT Hub Phone 1010 please contact the Helpline on 0845 600 7030.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

Got everything?

•

BT Hub Phone 1010 handset

• BT Hub Phone 1010

charger cradle

• 2 x rechargeable batteries

• Mains power adaptor

• You need a BT Total

Broadband account

• You need a BT Broadband

Talk account

• You need a BT Home Hub

Hi-Definition sound will not work without a BT Broadband Talk account. Visit bt.com to get this service if you don’t already have this.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 4

In this guide

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Setting up the handset . . . . . . . . . . . . . . . .7

Standby display . . . . . . . . . . . . . . . . . . . . . .10

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . . . . . . .11

Navigating the menus . . . . . . . . . . . . . . . . .12

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . .13

Making calls with BT Broadband Talk

Making and receiving calls . . . . . . . . . . . . .14

Hi Def calls . . . . . . . . . . . . . . . . . . . . . . . . . .17

Multiple calls . . . . . . . . . . . . . . . . . . . . . . . .17

Call quality . . . . . . . . . . . . . . . . . . . . . . . . . .19

Call transfers . . . . . . . . . . . . . . . . . . . . . . . . .19

Your BT Broadband Talk bill . . . . . . . . . . . . .19

Making and receiving multiple calls . . . . . .20

Frequently asked questions . . . . . . . . . . . . .22

Using the phone

Switching the handset power on/off . . . . .25

Make an external call . . . . . . . . . . . . . . . . . .25

Preparatory dialling . . . . . . . . . . . . . . . . . . .25

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Receiving calls . . . . . . . . . . . . . . . . . . . . . . .26

Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Handsfree calling . . . . . . . . . . . . . . . . . . . . .26

Earpiece volume . . . . . . . . . . . . . . . . . . . . . .27

Silence the handset ringer . . . . . . . . . . . . . .27

Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . .28

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Redial a number . . . . . . . . . . . . . . . . . . . . . .30

Delete a redial number . . . . . . . . . . . . . . . .31

Delete the redial list . . . . . . . . . . . . . . . . . . .31

Save a redial list number to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .32

Phonebook

Store a phonebook entry . . . . . . . . . . . . . . .33

Character map . . . . . . . . . . . . . . . . . . . . . . .34

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 5

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

In this guide 5

Dial a phonebook entry . . . . . . . . . . . . . . . .35

Edit a phonebook entry . . . . . . . . . . . . . . . .37

Store a phonebook entry

with an assigned ring . . . . . . . . . . . . . . . . . .38

Delete a phonebook entry . . . . . . . . . . . . . .38

Delete all phonebook entries . . . . . . . . . . .39

Caller Display and the calls list

View/dial numbers in the calls list . . . . . . .40

Save a calls list entry to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .42

Delete a calls list entry . . . . . . . . . . . . . . . . .42

Delete all calls list entries . . . . . . . . . . . . . .43

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . .44

Speak to a second caller . . . . . . . . . . . . . . .44

BT Calling Features

1571 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

BT Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . .45

BT 118 500 . . . . . . . . . . . . . . . . . . . . . . . . .45

Withhold my number . . . . . . . . . . . . . . . . . .45

Display my number . . . . . . . . . . . . . . . . . . .45

Handset settings

Adjust the display contrast . . . . . . . . . . . . .46

Adjust the earpiece volume . . . . . . . . . . . . .47

Naming a handset . . . . . . . . . . . . . . . . . . . .47

Display wallpaper . . . . . . . . . . . . . . . . . . . . .48

Menu background colour . . . . . . . . . . . . . .49

Auto-talk . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Beep tones . . . . . . . . . . . . . . . . . . . . . . . . . .51

To switch key beeps On/Off . . . . . . . . . . . . .51

To switch low battery beeps On/Off . . . . . .52

To switch out of range beeps On/Off . . . . .53

To change the call ringer volume . . . . . . . .54

To change the ringtone . . . . . . . . . . . . . . . .55

Hub base settings

Reset your BT Hub Phone 1010

to the default settings . . . . . . . . . . . . . . . . .56

To change the System PIN code . . . . . . . . .56

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 6

In this guide

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Time settings

Setting the time . . . . . . . . . . . . . . . . . . . . . .58

To set an alarm . . . . . . . . . . . . . . . . . . . . . . .59

To change the alarm melody . . . . . . . . . . . .60

To cancel an alarm setting . . . . . . . . . . . . . .61

To silence the alarm . . . . . . . . . . . . . . . . . . .61

Using additional handsets

Registering a Hub phone to

your BT Home Hub manually . . . . . . . . . . .62

Making internal calls . . . . . . . . . . . . . . . . . .64

Receiving internal calls . . . . . . . . . . . . . . . .64

Transferring calls . . . . . . . . . . . . . . . . . . . . .65

De-register a handset . . . . . . . . . . . . . . . . .65

Software upgrades

Automatic software upgrade . . . . . . . . . . . .67

Manual software upgrade . . . . . . . . . . . . . .68

Rescue mode . . . . . . . . . . . . . . . . . . . . . . . .69

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

General information

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Environmental . . . . . . . . . . . . . . . . . . . . . . .74

Product disposal instructions . . . . . . . . . . .74

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .75

If you have to return your

BT Hub Phone 1010 . . . . . . . . . . . . . . . . . .75

Technical information . . . . . . . . . . . . . . . . .76

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Declaration of Conformance . . . . . . . . . . . .76

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 7

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Getting started

Location

You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up. When you are doing this you don't need to use the power supply provided as the handset and charger cradle take their power from the hub. After this you can place the handset and charger cradle anywhere in the house where there is mains power and you can then use the power supply provided.

You will need to place your handset and charger into the hub from time to time to receive updates and new services to your phone as your BT Hub Phone 1010 is fully upgradeable.

Setting up the handset

1. Remove the grey cover from

the front of the BT Hub. If it does not come off easily, carefully apply a little more force.

WARNING

Do not place your BT Hub Phone 1010 in the bathroom or other humid areas.

Handset range

The BT Hub Phone 1010 has a range of 300 metres when there is a clear line of sight between the hub and the handset. When there is no clear line of sight between the hub and the handset, the range could be reduced to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range.

When it flashes, you are out of range.

When you move out of range of the base, you will hear the out of range tone. This tone is repeated until you move back into range.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 8

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Getting started8

IMPORTANT

The hub must be plugged into the mains power socket at all times.

Talk/Standby time

In ideal conditions, the handset batteries should give about 7 hours talk time or 100 hours standby.

Note that new batteries do not reach full capacity until they have been in normal use for several days.

Battery symbols

Battery charged

Battery half charged

Battery low

Battery empty (icon will be red)

Important

You can leave your handset in the charging cradle attached to the BT Home Hub if you wish or you can locate your handset anywhere in your home, using the mains power adapter and charging cradle to keep the handset charged. Occasionally you will need to connect the handset to the charger connected to the BT Home Hub to receive new upgrades. You will be asked to do this when there is new software.

2. Attach the cradle to the BT

Home Hub.

3. Slide open the battery

compartment on the back of your BT Hub Phone handset. Insert the 2 x AAA rechargeable batteries supplied. Slide back the cover to close.

4. Place the BT Hub Phone 1010

into the cradle on the BT Home Hub. You should hear a beep when the handset has been placed correctly. Charge your handset for at least 24 hours on first charge before using the phone.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 9

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Getting started 9

5. On the handset:

• Screen prompts on the handset will help guide you through

the registration process. It’s easy!.

HANDSET TO THE BT HOME HUB

PLEASE REGISTER YOUR

will appear on screen.

• Press OK. You then need to press and hold the wireless button

on the back of the Hub for 3 seconds (the phone light on the Hub will then flash) then you can release the button.

• Press OK and place the handset in the charger connected to

the Hub. Once the handset and charger cradle are in the Hub,

REGISTERING HANDSETS,PLEASE WAIT

appears on screen. DON'T

REMOVE HANDSET UNTIL YOU GET A CONFIRMATION MESSAGE.

Battery performance

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time.

Eventually they will need to be replaced. Please ensure you use the same mAh rating for battery replacement to the batteries that were provided when you received the handset.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 10

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Getting started10

If registered successfully you should see:

REGISTERED FAILED

. If unsuccessful then

will appear and you will have to try the process again.

HANDSET

HANDSET REGISTRATION

You will be returned to the please register screen.

Standby display

Clock

Shortcut to menu Shortcut to phonebook

Your BT Hub Phone 1010 is ready for use.

Range iconBattery status icon

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 11

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Getting to know your phone

Handset buttons

In standby, press and release to access the redial

During a call, press to increase the earpiece

In a menu, press to scroll through options,

During a call, press to use Secrecy, page 28.

In a menu, press to select the option displayed

During a call, press to decrease the earpiece

volume, page 27. In a menu, press to scroll

Allows you to switch to a caller waiting on hold.

Redial/Vol/Scroll Up/Pause

list, page 30.

volume, page 27.

page 12.

In standby, press to access

To position cursor during navigation.

In standby, press menu to access the

down through display options, page 12.

Press to make or receive a call, page 25.

Soft Key 1

the menu, page 12.

above the button.

Left

Calls list /Scroll Down

Calls list, page 40.

Talk

R (Recall)

Right

To position cursor during navigation.

Soft Key 2

In standby mode or during a call, press to access the phonebook, page 33. In a menu, press to select back and return to the previous screen.

End/Power

Press and hold to switch the power off or on, page 25. Press to end a call. Press and release to revert to idle.

Int

In standby, press to make an internal call (if you have more than one handset registered to the base), page 64. During a call, press to start a transfer of the call by making an internal call.

Handsfree

In standby, use to make a handsfree call, page 26-27. During a call, use to switch between handsfree and the handset.

#/Keypad lock

In standby, press and hold to lock the keypad, page 28-29.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 12

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Getting to know your phone12

Option buttons

Soft Key 1 Soft Key 2

Press Back to go back one level in a menu.

Keep pressing the idle screen at any time.

Or press and release the

Back to return to

button.

Navigating the menus

Your BT Hub Phone 1010 handset has a menu system to guide you through the handset and setting options. Refer to the menu map on the next page for the available options.

When the handset is displaying the idle screen:

1. In standby press

2. Use and to scroll through the menu list.

3. When the menu item you want is displayed, press select and view the sub-menus available.

4. At any time, press

Menu to open the main menu.

OK to

Back to go up one level.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 13

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Menu map

Calls Lists

Received Calls Dialled Calls Delete Calls List Received Calls

BT Globe

1571 Help desk BT 118 500* Withhold my number Display my number

Handset

Contrast Ear Volume Handset Name (default BTphone) Picture (5 choices) Menu Colour Blue

Auto Talk On

Beep Tones Key Beep

Handset Software Handset update

Dialled Calls All Calls

Green Red

Off

Low Battery Out of Range

Software version

Getting to know your phone 13

Base settings

Default Settings System PIN

Melody

Ringtone External Calls

Ring Volume

Time Settings

Alarm On/Off

Set Date & Time

Registration

Names

Find entry Show Details

Add Entry Home

Delete all Phonebook

Internal Calls

Set Alarm Tone

Delete Entry Edit Entry Ringtone

Work Mobile

* Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 14

Making calls with BT Broadband Talk

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

As part of your BT Total Broadband subscription, you get access to BT Broadband Talk which gives you free UK evening and weekend calls (up to one hour) over your broadband connection.

BT Broadband Talk is a simple and convenient way to make calls over the internet. The only difference is that calls go through your broadband connection rather than your normal phone line.

With BT Broadband Talk, you get a separate number, most of the benefits of an extra line, incredibly cheap international call rates and free calling features including 1471 and BT Answer.

For more detail, charges and terms and conditions please go

www.bt.com/broadbandtalk

Making and receiving calls

Once you’ve got BT Broadband Talk set up, all calls made with your BT Hub Phone will use BT Broadband Talk. You can also have a phone plugged into the back of the hub which will also use BT Broadband Talk.

nohpe

letdradnatS

kcosllaw

lbacdnabdaor

etr

noC

nohpTCEDro

ded

roC

nohpT

CED

rode

droC

enohP

uHTBb

Hfo

kca

bot

egg

ulp

nileno

deg

gul

enileno

drad

natS enilklaT

daorBT

B eni

nabdaorBT

llac

gni

ogtuod

nag

llacgnio

gtuodnagnimocnI

lacgniogtuo

gnimo

drad

atsn

o enilklaTd

nabdaor

no enilklaTdnabda

gni

dro

cade

grahc

dne

keeW&gninevEee

F dne

keeW&gninevEee

rehtegoT

TBruoy

*senild

nal

KUo

lla

*senild

nal

KUo

lla

apno

hco

t1751lai

D kcehc

t175

lai

D kce

ot1751laiD

bev

sse

m ne

ebe

ahtahts

sem

eebeva

htse

ass

ebmun

standard

ruoynotfel

left on your BT Boadband Talk number

gnign

rtnaw

hph

cihw

gni

sooh

tgn

uybgnirlliwbuHru

otdet

cennocs

hph

cihwlo

nocna

cuoY

oygnisuregan

buHehts

ecc

aotw

ohtuodnifoT.

reg

anaMbuH

go to the hub icon on your desktop.

,ret

upmo

retliforciM

buHe

oHT

left on your BT Broadband Talk number

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 15

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Making calls with BT Broadband Talk 15

You don't need to use an additional phone line and wall socket with the BT hub phones, this is because the hub phone works with the hub and the hub is connected to the telephone line.

You can still use your normal phone

going calls by pressing 5

line for out first before the number you want to call. This will work for all Hub phones and a phone plugged in the back of the Hub.

Remember - if you do this you won’t take advantage of the great BT Broadband Talk call rates!

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 16

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Making calls with BT Broadband Talk16

To see BT Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’ section.

You can make outgoing calls using your standard phone line number by dialling 5 and then the number you want to call. After dialling 5 you must wait for a different dial tone to the one you normally use with BT Broadband Talk before dialling a number. Remember if you do this you won’t be taking advantage of BT Broadband Talk rate.

How do I know BT Broadband Talk is set up on my Hub?

The ‘Phone’ icon on the front of your hub will be lit up, a solid green colour and you will hear a higher pitched dial tone than normal dial tone. If the service is down or not activated (there will be no green icon on the hub), all calls will be made using your landline number. You will not be able to receive calls to your BT Broadband Talk number on the hub handset until BT Broadband Talk is active on the hub. Go to and follow the on screen instructions. You will need your BT Broadband Talk number and password handy.

www.bt.com/bbv

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 17

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Hi Def calls

Your BT Hub phone is designed with High Definition Sound (Hi-dS ™) capability.

If somebody using a BT Hub Phone (or other Hi-dS ™ capable device) calls someone else using a Hi-dS ™ capable device, then the call will automatically set itself to the best call quality using the Hi-dS ™ call quality feature. Hi-dS ™ works automatically, so you don’t need to do anything to enjoy high-quality sound.

You won’t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi-Def ™ logo.

Multiple calls

No more hogging the phone….with BT Broadband Talk you can make more than one phone call at the same time.

You can have 2 calls going on at the same time via the BT Hub phone handsets and a third call using a phone plugged into the socket in the back of the hub.

Making calls with BT Broadband Talk 17

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 18

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Making calls with BT Broadband Talk18

If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones.

In situations where there are already 2 calls in progress on BT Hub phone handsets, a warning:

ALREADY IN PROGRESS

BT Hub phone handsets you may have around the house informing you that you cannot make any more calls. There is also a special busy tone presented if you press the button to make a call when it is not possible.

When using multiple handsets you can make internal calls between handsets or transfer a call between handsets. You can only use this functionality if there isn't call in progress on another handset.

MAXIMUM NUMBER OF CALLS

is displayed on any other additional

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 19

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Call quality

Usual call quality using BT Broadband Talk should be better than on a mobile phone, but it can be affected by general congestion on the internet, or by heavy traffic on the broadband link into your home (e.g. if someone in your home is playing games online). We cannot, therefore, guarantee call quality.

Call transfers

If there is only a single call in progress on one Hub Phone that call can be transferred to another Hub Phone. It is not possible to transfer calls between Hub Phones and the phone plugged into the back of the hub.

Your BT Broadband Talk bill

Broadband Talk can be added onto to your existing phone bill. If you have your calls itemised any calls you make using BT Broadband Talk will be listed in a separate section on your bill. However, you won’t see any charges if you have the free Evening and Weekend package and only made Broadband Talk calls to UK landlines between 6.00pm and 6.00am or at weekends. Please note that you’ll be charged for calls to excluded numbers (mobile,premium rate or international).

Making calls with BT Broadband Talk 19

noh

let

dradn

atS

cos

aorB

etr

noC

ret

rciM

Corded or DECT phone

plugged into phone line

Corded or DECT phone

plugged into back of hub

BT Hub Phone

Softphone

Videophone

HS 1

HS 2

HS 4

HS 3

HS 5

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 20

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

20 Making calls with BT Broadband Talk

Making and receiving multiple calls

Independent of Hub Independent of Hub

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 21

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Phone in back of hub Hub handsets Soft phone Videophone

Incoming call 1 All phones ring.

Incoming Call 2 All phones ring, call waiting on the device you picked up your incoming call 1 on.

Incoming Call 3 All available phones ring, apart from call waiting on the device(s) you picked up your incoming call 1

& call 2 on. If call 1 and 2 have been answered on Hub phones, other Hub phones will not ring.

Incoming Call 4 If two hub phones have been answered, any additional hub handsets will not ring and will have

a message on the screen:

MAXIMUM NUMBER OF HANDSETS IN PROGRESS

phones hangs up all the handsets will ring. As there is a limit of two calls on the handsets at

any one time. Calls can still be answered on the phone at the back of the hub or Softphone

or Videophone.

Incoming Call 5 Calls will go straight to voicemail. Limits reached.

REMEMBER that call limits apply:

2 calls on Hub handsets and one call on the phone plugged into the back of the Hub.

The table assumes you have answered your calls on Hub phones first.

21Making calls with BT Broadband Talk

. If any one of the two hub

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 22

Making calls with BT Broadband Talk

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Frequently asked questions:

What happens to service in the event of power or network failure?

The BT Broadband Talk service will fail in the event of power or network failure. In a network failure, however you will not lose service as your Broadband Talk phone will automatically revert back to your landline. You will know this because the dial tone will be the normal dial tone instead of the high pitch Broadband Talk tone, and the phone icon light will not work. If there is no power to the Hub you won’t be able to make any calls.

What happens when I make emergency calls?

If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line.

This is a safety measure to ensure the emergency services can identify your location, if necessary.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 23

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line.

Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work. Alternative arrangements should be made for access to emergency services. We recommend your primary telephone line is maintained for contacting emergency services.

Can I take my BT Broadband Talk number with me to another provider?

It is not currently possible to transfer your Broadband Talk 056 number to another provider.

You Hub and Hub phone cannot be used with another provider.

Making calls with BT Broadband Talk

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 24

Making calls with BT Broadband Talk

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

What numbers can I call?

You can call:

• Any person in the UK

• Other Broadband Talk customers

• Anywhere in the world

• Any UK mobile number

• All 08 numbers (including 0800/0845/0870)

• Premium rate numbers

• Personalised numbers (some 07 numbers)

• BT directory enquiries 118500/505

• Emergency Services

• You can't call the operator, non BT directory enquiries, 101

(non-emergency calls i.e Community support and anti social behaviour), short code numbers like 150, 151 and dial-up Internet service providers.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 25

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Using the phone

Switching the handset power off

Press and hold .

Switching the handset power on

Press and hold .

Make an external call

Press listen for the dial tone then dial the number.

Preparatory dialling (pre-dial)

To see the number on the display before dialling use pre-dial. Pre-dial numbers can be up to 25 digits long.

1. In standby, enter the number you want to dial.

2. Press to dial.

End a call

Press or place the handset back on the charger cradle.

If auto talk option is on.

Dialling numbers quickly

Numbers can also be dialled in Handsfree mode (page 27), using the phonebook (page 35), and from the calls list (page 40).

When using BT Broadband Talk you need to use the full dialling number.

If you make a mistake, press to delete the last digit.

Clear

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 26

Using the phone

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

When you receive a call, the handset will ring the selected ringer melody.

Auto-answer

If you have switched aut (see page 50) then you will need to press after lifting the handset to take the call.

Hi-Definition Sound

This is available when both parties are using this technology, Hi-ds richer sound quality on calls over your

oadband Talk ser

BT Br

o-answer off

vice.

provides

Receiving calls

Press to answer the call or, if the handset is on the

charging cradle, simply lift it and speak.

Call timer

Your handset automatically times the duration of all calls, showing the time on the display from 10 seconds after dialling to 3 seconds after the call ends.

Handsfree calling

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to both sides of your conversation.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 27

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

To make a handsfree call

Press listen for the dial tone then dial the number.

You will hear it being dialled over the loudspeaker.

To switch to handsfree during a call

At any time during the call, to toggle between handsfree

mode and handset mode, press .

Earpiece volume

During a call, press to increase or to decrease the

earpiece volume. The display shows the volume control screen.

Silence the handset ringer

When the phone is ringing, you can silence the ringer without disconnecting the call.

1. Press and the ringer will switch off.

Using the phone

To end a handsfree call, press .

To change the earpiece volume using the handset menu, see page 47.

The earpiece volume will remain at the level set for all calls until changed.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 28

Using the phone

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Secrecy

During a call, you can mute the microphone so that you can talk to someone nearby without your caller hearing you.

1. During your call, press Secrecy .

your caller cannot hear you.

2. To resume your call, press Off .

Keypad lock

You can lock the keypad so that it cannot be used accidentally while carrying the handset around.

While the keypad is locked you will still be able to

The default setting is OFF.

answer external calls. When you end the call the keypad will remain locked.

SECRECY

is displayed and

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 29

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

To switch key lock on:

Press and hold .

KEYPAD LOCKED

and the icon

is displayed.

To switch key lock off:

Press Unlock .

ARE YOU SURE?

is displayed.

2. Press Yes to unlock the handset.

Redial

Your handset automatically saves the last 20 numbers you dialled into a redial list, together with the date and time you made each call. From the list you can dial, delete or save a number to the phonebook.

Using the phone

While key lock is switched on, it is still possible to make calls to emergency numbers (999/112).

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 30

Using the phone

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

If a name/number match is found in the phonebook the name will be displayed instead of the number.

If you have dialled the same number on more than one occasion, the call will appear only once in the redial list.

Each redial number can be up to a maximum of 20 digits long. Numbers exceeding 20 digits will not be stored.

Redial names can be up to 16 characters.

When you are at the top of the list, pressing takes you to the oldest call and when at the bottom, pressing

takes you to the newest.

If there are no numbers saved in the redial list

EMPTY

will be displayed.

To redial a number

From standby:

1. Press to access the redial list.

2. Press or to scroll and display the number you want.

3. Press to dial the number.

Via the menu:

1. Press Menu to access the menu.

2. Press or to scroll and display

CALLS LISTS

and press

OK .

RECEIVED CALLS

DIALLED CALLS

until

is displayed. Press or

is displayed and press OK

to display the redial list.

4. Press or to scroll and display the number you want.

5. Press to dial the number.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 31

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Delete a redial number

Press to access the redial list.

2. Press or to scroll and display the number you want

and press

3. Press or to scroll and display

Options .

DELETE

, then press OK

CALL DELETED

is displayed and the display goes back to the

redial list or standby if no more redial numbers are stored.

Delete the redial list

Press Menu to access the menu.

2. Press or to scroll and display

CALLS LISTS

and press

OK .

3. Press or to scroll and display

DELETE CALLS LIST

and press OK .

4. Press or to scroll and display OK .

press

DIALLED CALLS

and

Using the phone

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 32

Using the phone

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

If you decide not to delete all calls list entries, press No to exit and return to standby.

You can enter a name of up to 16 characters.

Use

Clear to delete incorrect

characters.

If a number is already stored in the phonebook, you will not have the option to

SAVE NUMBER

DELETE DIALLED CALLS LIST?

confirm.

ALL DIALLED CALLS DELETED

is displayed, press Yes to

is displayed.

Save a redial list number to the phonebook

Press to access the redial list.

2. Press or to scroll and display the number you want to

save and press

3. Press or to select OK .

press

Options .

HOME,WORK

MOBILE

and

4. Press Edit to edit the name. Use the keypad to enter a

name and press

OK to confirm.

5. Press Save to save the entry.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 33

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Hub Phone 1010 – Edition 1 – 07.04.06 – 7451

Phonebook

Store a phonebook entry

You can use the phonebook to store up to 150 entries. For each entry you can store a name together with home, work and mobile numbers. Stored numbers can be up to 20 digits and stored names up to 16 characters long. Phonebook entries are stored alphabetically.

To access the phonebook via the menu:

1. Press Menu to access the menu.

NAMES

Then press or to display select.

Or, to access the phonebook from standby:

Press Names to access the phonebook.

2. Press or to display

select.

NAME

is displayed, press OK to select.

4. Enter a name using the keypad (see character map, page 34),

then press

OK .

ADD ENTRY

and press OK to

Deleting characters/digits

If you make a mistake, press Clear .

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 34

Phonebook

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Entering names:

For example, to enter the name Tom:

Press for T.

Press three times for O.

Press for M.

The maximum length for names is 16 characters.

You cannot store an entry without a number.

5. Press to select the type of number you want to store and Edit to select.

press

6. Enter the telephone number, then press OK .

7. You can store 2 further numbers for this contact in the same

way.

8. When all numbers for this contact are stored press Save

to confirm.

Character map

Button Lower Case Upper Case

space . , : ; ! ? ¡ ¿ ‘ “ 1 space . , : ; ! ? ¡ ¿ ‘ “ 1

to change between upper and lower numeric case.

to change between upper and lower case.

to change numbers.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 35

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Dial a phonebook entry

From standby:

1. Press Names to access the phonebook.

2. Press OK to select

FIND ENTRY

then press or to scroll

to the entry you want.

Or, to search alphabetically:

Enter the first letter of the name you want using the keypad, then scroll to the exact entry using or .

3. Press to dial the number. You can also highlight the

name you want and press . If there is only one number associated with the entry it will be dialled. If there is more than one, a screen will be displayed with all the numbers for you to select which one you want to call.

Phonebook

Pressing will scroll forward alphabetically through the phonebook entries.

Pressing will scroll backwards alphabetically through the phonebook entries.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 36

Phonebook

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Via the menu:

1. Press Menu to access the menu.

2. Press or to scroll and display

to select.

If no entries are stored in the phonebook, displayed instead of

BT Broadband Talk Tip

When using BT Broadband Talk you always need to store the number with the national dialling code.

NO ENTRY STORED

FIND ENTRY

will be

3. Press or to scroll and display

OK to select.

4. Press or to scroll to the entry you want.

Or, to search alphabetically:

Enter the first letter of the name you want using the keypad, then scroll to the exact entry using or .

5. Press to dial the number.

NAMES

and press OK

FIND ENTRY

and press

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 37

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Edit a phonebook entry

1. Press Names to access the phonebook.

2. Press

OK to select

FIND ENTRY

then press or to

display the entry you want.

3. Press

OK to display the entry selected. Press Options then

use or to scroll and display

EDIT ENTRY

. The name

and numbers for the entry are displayed.

4. To edit the name/number:

Press OK to select

FIND ENTRY

then press or to

highlight the name/number you want to edit and press

Edit .

Use or to scroll backwards or forwards through the characters and or for digits.

Use Clear to delete incorrect characters/digits.

Enter new characters/digits using the keypad.

5. Press

OK to confirm, then Save to save the changes.

ENTRY SAVED

is displayed.

6. Press to return to standby.

Phonebook

You can also access the phonebook via the menu, see previous page.

To change individual characters

You cannot overtype digits or characters, you can only clear and insert. New digits or characters appear after the cursor.

Press Back at any time to go back to the previous display.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 38

Phonebook

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Store a phonebook entry with an assigned ring.

Press Names to access the phonebook.

2. Press OK to select

FIND ENTRY

and display the entry you want.

As you press or a sample of each melody is played.

3. Press Options then use or to display

and press OK .

OFF

is displayed if no melody has been previously set. Use

or to select a melody.

Storing a phonebook entry with an assigned ringtone means that you know who is ringing when the phone is set to a distinctive ring.

5. Press OK when you hear the melody you want.

SAVED

is displayed.

Delete a phonebook entry

You can also access the phonebook via the menu, see page 36.

If there are no more phonebook entries stored, displayed.

ENTER NAME

will be

Press Names to access the phonebook.

2. Press OK to select

FIND ENTRY

display the entry you want.

3. Press Options then use or to display

DELETE ENTRY

then press or to scroll

RINGTONE

then press or to

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 39

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

4. Press OK ,

5. Press Yes to confirm.

DELETE <ENTRY>?

ENTRY DELETED

is displayed.

6. Press to return to standby.

Delete all phonebook entries

Press Menu to access the menu.

2. Press or to scroll and display OK to select.

press

3. Press or to display OK to select.

press

DELETE ALL PHONEBOOK <ENTRY>?

Yes to select.

press

DELETE ALL PHONEBOOK

is displayed.

NAMES

and

is displayed,

and

Phonebook

If you decide not to delete all phonebook entries, press No to cancel.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 40

Caller Display and the calls list

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

BT Broadband Talk has automatic presentation of the caller’s number.

Caller information not available

Occasionally the telephone number of the caller is not available and cannot therefore be displayed.

In this case, your BT Hub Phone 1010 will show one of the following explanatory messages:

WITHHELD

UNAVAILABLE

The calls list will store up to 50 numbers. When the calls list is full, a new call replaces the oldest.

If a name/number match is found in the phonebook the name will be displayed instead of the number. Numbers can be up to a maximum of 20 digits long. Numbers exceeding 20 digits will not be stored.

View/dial numbers in the calls list

Via the menu:

1. Press Menu to access the menu.

Press or to scroll and display

CALLS LISTS

and press

OK .

RECEIVED CALLS

is displayed, press OK to display the

calls list.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 41

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

From standby:

Press to access the Calls list.

2. The most recently received call details are displayed.

Press or repeatedly to scroll through the list.

For each entry, the caller’s number is displayed, or their name if a name/number match is found in the phonebook and the date and time the call was received.

3. Press to dial the displayed number.

Back repeatedly to exit the calls list and return to

Press the idle screen.

Caller Display and the calls list

If the time on your handset is not correct you will not see the correct time that a call was received. To set the time on the Hub, see page 58.

If you did not answer a call (missed call) you will see the the caller’s number.

If the calls list is empty,

will be displayed.

STORED

icon next to

NO ENTRY

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 42

Caller Display and the calls list

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Save a calls list entry to the phonebook

Press to access the Calls list. The most recently received

call details are displayed.

2. Press or repeatedly to scroll to the entry you want.

3. Press Options .

SAVE NUMBER

confirm.

4. Press to select the type of number (

MOBILE

) and press OK to confirm.

Press Clear to delete incorrect characters and then press OK to confirm.

The name can be up to 16 characters.

5. Press Edit . Enter a name using the keypad and press Save

to save the entry.

Delete a calls list entry

Press to access the Calls list.

2. Press or repeatedly to scroll to the entry you want.

3. Press Options , then press until

4. Press OK to confirm.

is displayed, press OK to

HOME,WORK

DELETE

CALL DELETED

is displayed.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 43

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Delete all calls list entries

Press Menu to access the menu.

2. Press or to scroll and display

OK .

3. Press or to display

DELETE CALLS LIST

RECEIVED CALLS

DELETE RECEIVED CALLS LIST?

is displayed, press OK .

is displayed, press Yes

to confirm.

ALL RECEIVED CALLS DELETED

is displayed.

CALLS LISTS

and press OK

and press

Caller Display and the calls list

If you decide not to delete all calls list entries, press No to exit and return to standby.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 44

Caller Display and the calls list

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Call Waiting

Call Waiting is set automatically, you can turn this feature off by using #43#. When you turn Call Waiting off you will hear a beep.

Any other handsets will ring if the maximum number of calls isn’t already in progress.

The second caller is only charged from the second you answer are waiting to be connected.

, not while they

You will hear a beep every 5 seconds if an incoming call arrives while you are already on the phone. This beep is not audible to the person you are speaking to. The second caller’s number (or name if a phonebook match is found) will appear on the handset display.

Any other Hub handsets will also ring for incoming calls.

Speak to a second caller

Press to answer the second call and put your current

caller on hold. Press again to return to your first caller and to switch between both callers.

2. If you want to end the current call and pick up the waiting

call, press . The handset will ring. Press again to connect to the waiting caller.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 45

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

BT Calling Features

By using the BT globe menu your BT Hub Phone 1010 gives you easy access to a range of BT features.

These are:

1571 - Voicemail for BT Broadband Talk

•

Helpdesk - BT Hub Helpdesk assistance

•

* Please note that there are other

directory Services available. Please refer to bt.com for pricing information.

BT 118 500* - BT Directory assistance

•

Withhold my number - stops your number being presented

•

to the person you are calling

Display my number - if you normally hide your number you

•

can use this function to show your number when dialling.

To dial a feature

Press Menu to access the menu.

2. Press or to scroll and display

3. Press or until the feature you require is displayed:

1571,HELP DESK,BT 118 500,WITHHOLD MY NUMBER DISPLAY MY NUMBER

BT GLOBE

and press OK to dial.

and press OK .

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 46

Handset settings

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

To exit and return to the idle display at any time, press Back repeatedly.

You can choose a range of settings to suit your personal preferences.

Adjust the display contrast

You can lighten or darken the contrast of the display to make it easier for you to see according to the lighting conditions where you are using the handset.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

4. The current contrast level is highlighted. Press or to

scroll and adjust the contrast to the level you want, then press

Save to confirm.

5. Press Back repeatedly to return to the idle screen.

CONTRAST

HANDSET

is displayed and

and

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 47

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Adjust the earpiece volume

There are 5 volume levels to choose from.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

EAR VOLUME

HANDSET

and

is displayed and

4. Press or to scroll and select the volume level you

want, then press

Press Back repeatedly to return to the idle screen.

Save

Naming a handset

Each handset registered to the base is assigned a number. You can give a handset a name to match the user or location

DAVE

OFFICE

e.g.

. The name can be up to 8 characters long.

The number is given automatically and cannot be changed.

1. Press Menu to access the menu.

Handset settings

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 48

Handset settings

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

If you make a mistake, press Clear to delete the last character.

2. Press or to scroll and display OK .

press

3. Press or until

HANDSET NAME

HANDSET

and

is displayed and press

OK .

4. The current handset name is displayed and you are now in

edit mode. Enter a new name for your handset using the keypad and press

OK to confirm.

5. Press Back repeatedly to return to the idle screen.

When in standby, the new handset name will be shown in the display. The handset number will be shown in the right of the display.

Display wallpaper

You can select from 5 wallpapers for your handset display.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

HANDSET

and

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 49

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

3. Press or until

PICTURE

is displayed and press OK .

4. The current picture is highlighted in the list. Press or

to scroll through the different wallpapers and press

OK to

view them.

5. Press Use to select a wallpaper or Back to go back to

the pictures list and choose another wallpaper.

6. Press Back repeatedly to return to the idle screen.

Menu background colour

You can select Blue, Red or Green as the background colour for the menu.

1. Press Menu to access the menu.

2. Press or to scroll and display

press

OK .

3. Press or until OK .

press

MENU COLOUR

HANDSET

and

is displayed and

4. The current menu colour is highlighted. Press or

to select a new menu colour and press

SAVED

confirm.

is displayed.

Save to

Handset settings

To exit to standby at any time, press

Back .

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 50

Handset settings

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

The default setting is ON.

Auto-talk

When you receive a call, if the handset is on the cradle you can answer it by lifting the handset off the cradle, this is called auto-talk. When you switch auto-talk off, all calls must be answered by pressing .

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

AUTO TALK

HANDSET

and

is displayed and

4. The current setting is displayed. Press or to select

OFF

then press OK . The new setting is displayed.

6. Press Back repeatedly to return to the idle screen.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 51

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Beep tones

Your BT Hub Phone 1010 handset emits beeps to alert you to certain situations. You can set the handset to beep:

To beep as confirmation each time a handset button is

•

pressed (key beeps).

If the battery is low.

•

If you go out of range of the base.

•

These beeps can be switched ON or OFF.

To switch key beeps On/Off

Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

BEEP TONES

HANDSET

and

is displayed and

Handset settings

However, beeps which confirm settings cannot be switched off.

The default setting for all key beeps is ON.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 52

Handset settings

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

4. Press or until

5. Press or to select ONor

SAVED

is displayed.

KEY BEEP

is displayed and press OK .

OFF

then press OK .

6. Press Back repeatedly to return to the idle screen.

To switch low battery beeps On/Off

During a call, if the battery charge level is low you will hear a warning beep every 30 seconds to alert you that the batteries need recharging.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until

press

OK .

4. Press or until OK .

press

BEEP TONES

LOW BATTERY

HANDSET

and

is displayed and

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 53

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

5. Press or to select ONor

SAVED

is displayed.

OFF

then press OK .

6. Press Back repeatedly to return to the idle screen.

To switch out of range beeps On/Off

During a call, if the handset moves out of communication range with the base you will hear a warning beep to alert you to move closer to the base for improved reception and to avoid being disconnected.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

4. Press or until

BEEP TONES

OUT OF RANGE

HANDSET

and

is displayed and

is displayed and press

OK .

5. Press or to select ONor

SAVED

is displayed.

OFF

then press OK .

6. Press Back repeatedly to return to the idle screen.

Handset settings

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 54

Handset settings

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Handset ring tones and volume

You have a choice of 10 ringtones and 5 volume levels (or you can switch the ringer OFF). You can select a different ring tone for external calls (calls from an external incoming number) or internal calls (calls from another handset).

To change the call ringer volume

Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Music icon is displayed, press OK to confirm.

You can also adjust the volume level during a call using the or buttons.

4. Press until OK .

press

5. Press or to scroll through the volume levels. Press OK

when you reach the volume you want.

RING VOLUME

MELODY

is displayed and

and

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 55

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

To change the ring tone

Press Menu to access the menu.

2. Press or to scroll and display

MELODY

and press OK

3. Music icon is displayed, press OK to confirm.

4. Press until

EXTERNAL CALLS

To select an external call ringer melody, press

RINGTONE

is displayed.

is displayed and press OK .

OK to

select.

To select an internal call ringer melody, press to display

INTERNAL CALLS

, then press OK to select.

6. Press or to scroll and hear the melodies.

7. When you hear the melody you want, press OK to select.

RINGTONE SAVED

is displayed.

8. Press Back repeatedly to return to the idle screen.

Handset settings

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 56

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Hub base settings

Reset your BT Hub Phone 1010 to the default settings

Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

4. Enter the PIN code and press to confirm.

DEFAULT SETTINGS

BASE SETTINGS

System PIN

Your BT Hub Phone 1010 has a system PIN code which you will need to change various settings. The default code is

0000. You may want to change this to prevent unauthorised changes to your settings.

To change the System PIN code

Press Menu to access the menu.

2. Press or to scroll and display OK .

press

BASE SETTINGS

To exit and return to the idle display at any time, press Back repeatedly.

and

is displayed and

The default setting is 0000.

and

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 57

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

3. Press or until

SYSTEM PIN

is displayed and press OK

ENTER OLD PIN

OK .

press

ENTER NEW PIN

OK .

press

is displayed. Enter your old 4 digit PIN then

is displayed. Enter a new 4 digit PIN and

CONFIRM NEW PIN

is displayed.

6. Re-enter your new 4 digit PIN again for verification then OK .

press

SYSTEM PIN CHANGED

is displayed.

7. Press Back repeatedly to return to standby.

Hub base settings

As you enter the PIN number, each digit is displayed as reasons.

Press

Clear if you enter an

incorrect digit.

for security

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 58

Time settings

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Setting the time

You can set the time in your Hub, so that all handsets show the right time:

Open the Hub Manager: click the icon on your desktop or

browse to http://bthomehub.home

2. Read the Hub firmware version in the purple box at the

bottom of the screen.

3. For firmware 6.2 and above:

ADVANCED

Click Enter the login information: username admin; password admin

SYSTEM

Click Enter the current time and date

APPLY

Click

4. For firmware starting with 6.1.xxxx

ADVANCED

Click Click

SWITCH TO ANOTHER USER

in the menu, then

CONTINUE TO ADVANCED...

TIME

CONTINUE TO ADVANCED

Please note:

Time on the handset is taken from the Hub. During British Summer time you will need to amend the Hub manager on the time settings page.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 59

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Enter the login information: username admin; password admin

CONFIGURATION

Click Click

CONFIGURE

in the horizontal menu on the right

Enter the current time and date

APPLY

Click

5. Your Hub is now set to the correct time. The Hub Phone will

now receive the time during the next incoming call.

Alarm

You can use your BT Hub Phone 1010 handset as an alarm clock. You can set a single alarm or set an alarm to sound at the same time each day. When an alarm is set the icon will be displayed when in standby mode.

To set an alarm

Press Menu to access the menu.

2. Press or to scroll and display

press

OK .

TIME SETTINGS

and

Time settings

Remember to ensure your time is set correctly in the hub as per the instructions in section,'Setting the time'.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 60

Time settings

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

ALARM

is displayed, press OK to select.

ON/OFF

is displayed, press OK to select.

5. Press or to select the type of alarm

DAILY

OFF

and press OK .

6. Enter the time in 24 hour format, using 2 digits for the hour

and 2 for the minutes (e.g. for 10.54pm, press 2, 2, 5, 4) then press

OK to save the alarm.

To change the alarm melody

Press Menu to access the menu.

2. Press or to scroll and display OK .

press

ALARM

is displayed, press OK to select.

ON/OFF

You will hear a sample of each melody as the or button is pressed.

is displayed, press or until

ALARM TONE

is displayed and press OK to select.

5. Press or to scroll and select an alarm melody, then OK to save.

press

DONE

TIME SETTINGS

ALARM TONE SAVED

ON ONCE,ON

is displayed.

and

SET

is displayed.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 61

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

To cancel an alarm setting

Press Menu to access the menu.

2. Press or to scroll and display OK .

press

ALARM

is displayed, press OK to select.

ON/OFF

is displayed, press OK to select.

5. Press or until

DONE

is displayed.

OFF

is displayed and press OK .

TIME SETTINGS

and

6. Press Back repeatedly to return to standby.

To silence the alarm

When the alarm time is reached, the alarm will sound and

ALARM

will be displayed. The alarm will ring for 1 minute

unless stopped.

1. When the alarm sounds, press Stop . The handset returns

to standby.

Time settings

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 62

Using additional handsets

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

You can register up to five BT Hub phone 1010 handsets to your BT home hub.

You can use up to two BT Hub phones at any one time to make calls. See page 17-21 for more information about using the handsets with BT Broadband Talk.

Follow the automatic registration process on page 9 (see beginning of the user guide). If you are having problems you can try this manual method below.

Registering a Hub phone to your BT Home Hub manually

At the Hub:

1. Go into the menu and select

HANDSET

2. A screen prompt is presented on the handset display press

and hold the wireless button on the back of the Hub for 3 seconds (the phone light on the Hub will then flash) then you can release the button.

3. Press the wireless button. After 3 seconds the phone LED

starts to flash.

4. Press OK on the handset.

. Select the base required and press OK.

REGISTRATION/REGISTER

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 63

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

5. You are then asked to enter the system PIN (0000) and OK.

press

6. Shows

REGISTERING HANDSET. PLEASE WAIT

7. You should then get confirmation that the handset is

registered.

The handset will automatically be allocated the next available handset number which will be displayed when in standby mode.

Using additional handsets

If your handset is already registered to a base, the the right of the base number.

If there are already 5 handsets registered to the base you will hear a double beep.

Each digit of the PIN code will be displayed as a

Press incorrect digit.

If you enter the wrong PIN code you will hear a double beep.

If registration fails, the handset will return to standby mode and you will need to repeat the registration procedure and try a different base number.

symbol will be shown to

for security reasons.

Clear if you enter an

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 64

Using additional handsets

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Internal calls

Making internal calls

If an incoming call is received whilst you are on an internal call you hear

aiting beeps. If you end the

Call W internal call, all the handsets will then start to ring and show the Caller Display for the incoming call.

You can make internal calls between two BT Hub phone handsets that are registered to your hub. This can only occur if there are no other calls in progress on additional handsets. Once an internal call is in progress all other handsets will show,

OF CALLS IN PROGRESS

MAXIMUM NUMBER

1. Press INT.

2. Enter the other handset number using the keypad

(e.g. ). The called handset will ring and show the calling handset’s number.

If there is no response, press to end the call at your handset.

Receiving internal calls

When the handset rings, press to answer.

2. Press to end the call.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 65

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Transferring calls

You can transfer an external call to another handset registered to your BT Hub Phone 1010 if no other calls are in progress.

During an external call:

1. Press INT and the number of the other handset. Your caller is

put on hold. The other handset will ring.

2. When the handset answers, press to transfer the call.

If the other handset does not answer, press to talk to the original caller again.

De-register a handset

You cannot deregister the handset that is in use you will need to pick up an additional handset. For example you cannot delete handset 1 from handset 1 you will need to do this from Handset 2, Handset 3, Handset 4 or Handset 5.

You will always have one handset registered to the BT Home Hub.

Using additional handsets

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 66

Using additional handsets

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Each digit of the PIN code will be displayed as a

Press incorrect digit.

If you enter the wrong PIN code you will hear a double beep.

for security reasons.

Clear if you enter an

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until

DE-REGISTER

REGISTRATION

and

is displayed and press OK

to select.

SYSTEM PIN

is displayed. Enter the PIN code using the

keypad and press OK to confirm.

6. Press or to select the handset you want to remove,

remembering that you cannot deregister the same handset that is in use and press

ARE YOU SURE? HANDSET DE-REGISTERED

OK .

is displayed, press Yes to confirm,

is displayed.

Press

No to cancel.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 67

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Software upgrades

Automatic software upgrade

Your BT Home Hub checks regularly for handset software upgrades. If there is a new version of software available it will send a message to any registered handsets needing to be upgraded.

If you have handsets located around the home you will need to place the charging cradle and phone into the front of the hub to receive the upgrade.

When the handset display shows

DOWNLOAD NOW?

immediately or select

You can either select Yes to upgrade

Later .

The message will be displayed again 24 hours later. If is pressed, a message is displayed requesting you to put the handset on the charger linked to the hub.

During download, once it is on the charger, the display shows

DOWNLOADING, LEAVE HANDSET IN CHARGER...

backlight may turn off but do not remove the handset from the charger. Leave handset in charger. When the upgrade is complete,

DOWNLOAD COMPLETE

handset resets and automatically re-connects to the base.

NEW HANDSET SOFTWARE.

Yes

. The

is displayed and the

If you have several handsets around the home and want to upgrade all of them, you don't need to change the cradle in the Hub everytime. Just upgrade all the handsets via the same cradle within the hub.

Press Later if you decide not to upgrade.

When the handset is on the charger and the software is being upgraded, you will not be able to use the handset to receive calls.

Upgrades are free of charge and there are no call fees associated with upgrading. It's merely there to give you the latest version of software available. These may contain new features or fixes.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 68

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Software upgrades68

While the handset is being updated, the update cannot be cancelled. If you take out the handset from the cradle, the update is interrupted. If you put it back within 90 seconds, the update will resume and will be completed correctly. If you do not put it back within 90 seconds, then the handset is unusable and you need to use the rescue mode from the Hub, see page 69.

It may take 3 minutes to upgrade successfully.

Manual software upgrade

If new software is available and you selected to upgrade later, you can manually upgrade the software at any time using the handset menu.

1. Press Menu to access the menu.

2. Press or to scroll and display OK .

press

3. Press or until OK .

press

CHECK SOFTWARE

is displayed, press OK to confirm.

5. As requested, place the handset on the charger linked to the

If you try to upgrade using the menu and there is no upgr will see the message

AVAILABLE

ade available, you

NO UPGRADE

Hub. During download, once it is on the charger, the display

DOWNLOADING, LEAVE HANDSET IN CHARGER...

shows The backlight may turn off but do not remove the handset from the charger. Leave handset in charger. When the upgrade is complete, the handset resets and automatically re-connects to the base.

HANDSET

HANDSET SOFTWARE

DOWNLOAD COMPLETE

is displayed and

and

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 69

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Rescue mode

If the upgrade was unsuccessful, or if the handset was lifted from the charger during the upgrade for more than 90 seconds, the user can initiate a new upgrade of the handset software from the hub manager.

Software upgrades 69

To use the rescue mode on the Hub Manager:

Make sure your handset is in the cradle plugged into the hub.

2. Open the Hub Manager. Click the icon on your desktop or

browse to http://bthomehub.home

3. Click

TELEPHONES

in the menu

4. Click the Rescue button.

5. You won't get any indications on the handset screen while the

rescue is taking place but it will return to the idle screen after about five mins and give you an indication of success at the end.

You should call the help desk if the rescue mode was unsuccessful.

Rescue mode is applied when a handset appears dead because the handset was removed while upgrading.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 70

Help

Many common problems are caused by incorrect connections. Please reboot your hub by turning it on and off (from the mains) and check that your BT Hub Phone 1010 has been correctly set up before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and selecting the option to restart/return to factory settings.

If you are having difficulties with BT Broadband Talk got to www.bt.com/broadbandtalk and go to the support and advice section for information.

No display

The batteries may be flat or dead. Recharge or replace the batteries, see page 8.

No incoming calls to your handsets?

Your BT Broadband Talk service may not be set up. You could also check your call routing settings (eg you may have call divert in place). The ringer volume may be set too low for you. See page 54 to adjust the volume. Also, check your Hub manager and BT Broadband Talk self care pages for your current settings.

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 71

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Buzzing noise on my radio, TV, computer or hearing aid

Sometimes your BT Hub Phone 1010 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Hub Phone 1010 at least one metre away from such appliances to avoid any risk of interference.

The handset charger is not working

You should hear a beep when placing the handset in the charger and also see a scrolling battery charging indicator. Check that the power adaptor is properly plugged into the charger. Make sure your handset has slotted correctly into the charger. Check the batteries are fitted correctly into the handset. Check you are using the correct power adapter supplied.

I cannot dial numbers from the phone book

You need to store the full area code when you’re using BT Broadband Talk.

Help 71

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 72

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Help72

Caller’s number is not displayed

The number has been withheld by the caller, is unavailable or is an international call, see page 40.

BT Hub Phone Helpline

If you are having difficulties using your BT Hub phone 1010 check www.bt.com/broadbandtalk for support and advice. You can also call the dedicated Helpline on 0845 600 7030. Lines are open 24 hours, 7 days a week.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 73

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

General information

Safety

General

• Only use the power supply included with the product.

Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the power supply is 027300 OR 34503.

Check the item code originally supplied before ordering a new one.

• For the handset use only approved Nickel Metal

Hydride (NiMH) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destroy the battery casing.

• Recommended batteries should have a power rating

of 600mAh 1.2v or greater mAh. You should always replace both batteries at the same time and use the rating supplied originally.

• Do not open the handset (other than to change

batteries). This could expose you to high voltages or other risks. Contact the Helpline for all repairs.

• It is recommended that advice from a qualified

medical expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker

fitted you check with a medical expert before using this product.

• Your product may interfere with other electrical

equipment, e.g. TV and radio sets,clock/ alarms and computers if placed too close. It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

• Never dispose of batteries in a fire. There is a serious

risk of explosion and/or the release of highly toxic chemicals.

Hearing aid

Please note that the BT Hub Phone 1010 works by sending radio signals between the handset and base. These signals may interfere with some hearing aids, causing a humming noise.

IMPORTANT

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made f services.

or access to emer

gency

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 74

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

General information74

Cleaning

Simply clean the handset and hub with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The product may heat up when the batteries are

being recharged. This is normal. However, we recommend that you do not place the product on antique/veneered wood to avoid damage.

• Do not stand your product on carpets or other

surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in water

and do not use it in damp conditions, such as bathrooms.

• Do not expose your product to fire, explosive or other

hazardous conditions.

• There is a slight chance that your phone could be

damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.

Product disposal instructions

The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill.

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries and dispose of them and the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 75

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

General information 75

Guarantee

Your BT Hub Phone 1010 digital cordless telephone is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Hub Phone 1010, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur

within the 12 month guarantee period.

• Proof of purchase is required.

• The equipment is returned to BT or its agent as

instructed.

• This guarantee does not cover any faults or defects

caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning it, please read the ‘Help’ section beginning on page 70, or contact the BT Hub Phone 1010 Helpline on 0845 600 7030, Lines are open 24 hours, 7 days a week.

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.

If you have to return your BT Hub Phone 1010

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 76

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

General information76

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

Enter your base PIN here:

[ / / / ]

(See page 56 for more information)

Technical information

Only use the approved base mains power supply, or item code 027300 or 34503. When ordering replacements please check what the item code is for the originally supplied power supply unit.

Only use approved AAA NiMH rechargeable batteries.

R&TTE

This product is intended for use within the UK for connection to the public telephone network.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance

Hereby, Thomson Telecom, declares that this BT Hub Phone 1010 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for the BT Hub Phone 1010 is published on the website: www.bt.com

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 77

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 78

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 79

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 80

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

Ofﬁces worldwide

The services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Designed and produced by The Art & Design Partnership Ltd. Printed in China

BT Hub Phone 1010 Issue 2 (12/06) 3

BT 1010 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual