BT 1010 User Manual

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User guide

BT Hub Phone 1010

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Welcome…

to your BT Hub Phone 1010 Digital Cordless Handset

• Hi-Definition Sound

• 65K Colour display with back light and choice of

5 wallpapers.

• Keep track of incoming calls with the 50 number calls list.

• 150 Entry phonebook, with the facility to store a home, work

and mobile number for each of your contacts

• 20 Number redial list, for quick and easy redialing.

• 10 Ringtones available.

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This user guide provides you with all the information you need to get the most from your phone.

This phone has been designed to work with BT Total Broadband and BT Broadband Talk. Before you make your first call you will need to set up your phone. This doesn’t take long and is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your BT Hub Phone 1010 please contact the Helpline on 0845 600 7030.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

Got everything?

•

BT Hub Phone 1010 handset

• BT Hub Phone 1010

charger cradle

• 2 x rechargeable batteries

• Mains power adaptor

• You need a BT Total

Broadband account

• You need a BT Broadband

Talk account

• You need a BT Home Hub

Hi-Definition sound will not work without a BT Broadband Talk account. Visit bt.com to get this service if you don’t already have this.

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In this guide

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Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Setting up the handset . . . . . . . . . . . . . . . .7

Standby display . . . . . . . . . . . . . . . . . . . . . .10

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . . . . . . .11

Navigating the menus . . . . . . . . . . . . . . . . .12

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . .13

Making calls with BT Broadband Talk

Making and receiving calls . . . . . . . . . . . . .14

Hi Def calls . . . . . . . . . . . . . . . . . . . . . . . . . .17

Multiple calls . . . . . . . . . . . . . . . . . . . . . . . .17

Call quality . . . . . . . . . . . . . . . . . . . . . . . . . .19

Call transfers . . . . . . . . . . . . . . . . . . . . . . . . .19

Your BT Broadband Talk bill . . . . . . . . . . . . .19

Making and receiving multiple calls . . . . . .20

Frequently asked questions . . . . . . . . . . . . .22

Using the phone

Switching the handset power on/off . . . . .25

Make an external call . . . . . . . . . . . . . . . . . .25

Preparatory dialling . . . . . . . . . . . . . . . . . . .25

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Receiving calls . . . . . . . . . . . . . . . . . . . . . . .26

Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Handsfree calling . . . . . . . . . . . . . . . . . . . . .26

Earpiece volume . . . . . . . . . . . . . . . . . . . . . .27

Silence the handset ringer . . . . . . . . . . . . . .27

Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . .28

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Redial a number . . . . . . . . . . . . . . . . . . . . . .30

Delete a redial number . . . . . . . . . . . . . . . .31

Delete the redial list . . . . . . . . . . . . . . . . . . .31

Save a redial list number to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .32

Phonebook

Store a phonebook entry . . . . . . . . . . . . . . .33

Character map . . . . . . . . . . . . . . . . . . . . . . .34

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In this guide 5

Dial a phonebook entry . . . . . . . . . . . . . . . .35

Edit a phonebook entry . . . . . . . . . . . . . . . .37

Store a phonebook entry

with an assigned ring . . . . . . . . . . . . . . . . . .38

Delete a phonebook entry . . . . . . . . . . . . . .38

Delete all phonebook entries . . . . . . . . . . .39

Caller Display and the calls list

View/dial numbers in the calls list . . . . . . .40

Save a calls list entry to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .42

Delete a calls list entry . . . . . . . . . . . . . . . . .42

Delete all calls list entries . . . . . . . . . . . . . .43

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . .44

Speak to a second caller . . . . . . . . . . . . . . .44

BT Calling Features

1571 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

BT Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . .45

BT 118 500 . . . . . . . . . . . . . . . . . . . . . . . . .45

Withhold my number . . . . . . . . . . . . . . . . . .45

Display my number . . . . . . . . . . . . . . . . . . .45

Handset settings

Adjust the display contrast . . . . . . . . . . . . .46

Adjust the earpiece volume . . . . . . . . . . . . .47

Naming a handset . . . . . . . . . . . . . . . . . . . .47

Display wallpaper . . . . . . . . . . . . . . . . . . . . .48

Menu background colour . . . . . . . . . . . . . .49

Auto-talk . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Beep tones . . . . . . . . . . . . . . . . . . . . . . . . . .51

To switch key beeps On/Off . . . . . . . . . . . . .51

To switch low battery beeps On/Off . . . . . .52

To switch out of range beeps On/Off . . . . .53

To change the call ringer volume . . . . . . . .54

To change the ringtone . . . . . . . . . . . . . . . .55

Hub base settings

Reset your BT Hub Phone 1010

to the default settings . . . . . . . . . . . . . . . . .56

To change the System PIN code . . . . . . . . .56

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Time settings

Setting the time . . . . . . . . . . . . . . . . . . . . . .58

To set an alarm . . . . . . . . . . . . . . . . . . . . . . .59

To change the alarm melody . . . . . . . . . . . .60

To cancel an alarm setting . . . . . . . . . . . . . .61

To silence the alarm . . . . . . . . . . . . . . . . . . .61

Using additional handsets

Registering a Hub phone to

your BT Home Hub manually . . . . . . . . . . .62

Making internal calls . . . . . . . . . . . . . . . . . .64

Receiving internal calls . . . . . . . . . . . . . . . .64

Transferring calls . . . . . . . . . . . . . . . . . . . . .65

De-register a handset . . . . . . . . . . . . . . . . .65

Software upgrades

Automatic software upgrade . . . . . . . . . . . .67

Manual software upgrade . . . . . . . . . . . . . .68

Rescue mode . . . . . . . . . . . . . . . . . . . . . . . .69

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

General information

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Environmental . . . . . . . . . . . . . . . . . . . . . . .74

Product disposal instructions . . . . . . . . . . .74

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .75

If you have to return your

BT Hub Phone 1010 . . . . . . . . . . . . . . . . . .75

Technical information . . . . . . . . . . . . . . . . .76

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Declaration of Conformance . . . . . . . . . . . .76

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Getting started

Location

You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up. When you are doing this you don't need to use the power supply provided as the handset and charger cradle take their power from the hub. After this you can place the handset and charger cradle anywhere in the house where there is mains power and you can then use the power supply provided.

You will need to place your handset and charger into the hub from time to time to receive updates and new services to your phone as your BT Hub Phone 1010 is fully upgradeable.

Setting up the handset

1. Remove the grey cover from

the front of the BT Hub. If it does not come off easily, carefully apply a little more force.

WARNING

Do not place your BT Hub Phone 1010 in the bathroom or other humid areas.

Handset range

The BT Hub Phone 1010 has a range of 300 metres when there is a clear line of sight between the hub and the handset. When there is no clear line of sight between the hub and the handset, the range could be reduced to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range.

When it flashes, you are out of range.

When you move out of range of the base, you will hear the out of range tone. This tone is repeated until you move back into range.

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Getting started8

IMPORTANT

The hub must be plugged into the mains power socket at all times.

Talk/Standby time

In ideal conditions, the handset batteries should give about 7 hours talk time or 100 hours standby.

Note that new batteries do not reach full capacity until they have been in normal use for several days.

Battery symbols

Battery charged

Battery half charged

Battery low

Battery empty (icon will be red)

Important

You can leave your handset in the charging cradle attached to the BT Home Hub if you wish or you can locate your handset anywhere in your home, using the mains power adapter and charging cradle to keep the handset charged. Occasionally you will need to connect the handset to the charger connected to the BT Home Hub to receive new upgrades. You will be asked to do this when there is new software.

2. Attach the cradle to the BT

Home Hub.

3. Slide open the battery

compartment on the back of your BT Hub Phone handset. Insert the 2 x AAA rechargeable batteries supplied. Slide back the cover to close.

4. Place the BT Hub Phone 1010

into the cradle on the BT Home Hub. You should hear a beep when the handset has been placed correctly. Charge your handset for at least 24 hours on first charge before using the phone.

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Getting started 9

5. On the handset:

• Screen prompts on the handset will help guide you through

the registration process. It’s easy!.

HANDSET TO THE BT HOME HUB

PLEASE REGISTER YOUR

will appear on screen.

• Press OK. You then need to press and hold the wireless button

on the back of the Hub for 3 seconds (the phone light on the Hub will then flash) then you can release the button.

• Press OK and place the handset in the charger connected to

the Hub. Once the handset and charger cradle are in the Hub,

REGISTERING HANDSETS,PLEASE WAIT

appears on screen. DON'T

REMOVE HANDSET UNTIL YOU GET A CONFIRMATION MESSAGE.

Battery performance

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time.

Eventually they will need to be replaced. Please ensure you use the same mAh rating for battery replacement to the batteries that were provided when you received the handset.

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Getting started10

If registered successfully you should see:

REGISTERED FAILED

. If unsuccessful then

will appear and you will have to try the process again.

HANDSET

HANDSET REGISTRATION

You will be returned to the please register screen.

Standby display

Clock

Shortcut to menu Shortcut to phonebook

Your BT Hub Phone 1010 is ready for use.

Range iconBattery status icon

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Getting to know your phone

Handset buttons

In standby, press and release to access the redial

During a call, press to increase the earpiece

In a menu, press to scroll through options,

During a call, press to use Secrecy, page 28.

In a menu, press to select the option displayed

During a call, press to decrease the earpiece

volume, page 27. In a menu, press to scroll

Allows you to switch to a caller waiting on hold.

Redial/Vol/Scroll Up/Pause

list, page 30.

volume, page 27.

page 12.

In standby, press to access

To position cursor during navigation.

In standby, press menu to access the

down through display options, page 12.

Press to make or receive a call, page 25.

Soft Key 1

the menu, page 12.

above the button.

Left

Calls list /Scroll Down

Calls list, page 40.

Talk

R (Recall)

Right

To position cursor during navigation.

Soft Key 2

In standby mode or during a call, press to access the phonebook, page 33. In a menu, press to select back and return to the previous screen.

End/Power

Press and hold to switch the power off or on, page 25. Press to end a call. Press and release to revert to idle.

Int

In standby, press to make an internal call (if you have more than one handset registered to the base), page 64. During a call, press to start a transfer of the call by making an internal call.

Handsfree

In standby, use to make a handsfree call, page 26-27. During a call, use to switch between handsfree and the handset.

#/Keypad lock

In standby, press and hold to lock the keypad, page 28-29.

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Getting to know your phone12

Option buttons

Soft Key 1 Soft Key 2

Press Back to go back one level in a menu.

Keep pressing the idle screen at any time.

Or press and release the

Back to return to

button.

Navigating the menus

Your BT Hub Phone 1010 handset has a menu system to guide you through the handset and setting options. Refer to the menu map on the next page for the available options.

When the handset is displaying the idle screen:

1. In standby press

2. Use and to scroll through the menu list.

3. When the menu item you want is displayed, press select and view the sub-menus available.

4. At any time, press

Menu to open the main menu.

OK to

Back to go up one level.

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Menu map

Calls Lists

Received Calls Dialled Calls Delete Calls List Received Calls

BT Globe

1571 Help desk BT 118 500* Withhold my number Display my number

Handset

Contrast Ear Volume Handset Name (default BTphone) Picture (5 choices) Menu Colour Blue

Auto Talk On

Beep Tones Key Beep

Handset Software Handset update

Dialled Calls All Calls

Green Red

Off

Low Battery Out of Range

Software version

Getting to know your phone 13

Base settings

Default Settings System PIN

Melody

Ringtone External Calls

Ring Volume

Time Settings

Alarm On/Off

Set Date & Time

Registration

Names

Find entry Show Details

Add Entry Home

Delete all Phonebook

Internal Calls

Set Alarm Tone

Delete Entry Edit Entry Ringtone

Work Mobile

* Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information.

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Making calls with BT Broadband Talk

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As part of your BT Total Broadband subscription, you get access to BT Broadband Talk which gives you free UK evening and weekend calls (up to one hour) over your broadband connection.

BT Broadband Talk is a simple and convenient way to make calls over the internet. The only difference is that calls go through your broadband connection rather than your normal phone line.

With BT Broadband Talk, you get a separate number, most of the benefits of an extra line, incredibly cheap international call rates and free calling features including 1471 and BT Answer.

For more detail, charges and terms and conditions please go

www.bt.com/broadbandtalk

Making and receiving calls

Once you’ve got BT Broadband Talk set up, all calls made with your BT Hub Phone will use BT Broadband Talk. You can also have a phone plugged into the back of the hub which will also use BT Broadband Talk.

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Making calls with BT Broadband Talk 15

You don't need to use an additional phone line and wall socket with the BT hub phones, this is because the hub phone works with the hub and the hub is connected to the telephone line.

You can still use your normal phone

going calls by pressing 5

line for out first before the number you want to call. This will work for all Hub phones and a phone plugged in the back of the Hub.

Remember - if you do this you won’t take advantage of the great BT Broadband Talk call rates!

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Making calls with BT Broadband Talk16

To see BT Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’ section.

You can make outgoing calls using your standard phone line number by dialling 5 and then the number you want to call. After dialling 5 you must wait for a different dial tone to the one you normally use with BT Broadband Talk before dialling a number. Remember if you do this you won’t be taking advantage of BT Broadband Talk rate.

How do I know BT Broadband Talk is set up on my Hub?

The ‘Phone’ icon on the front of your hub will be lit up, a solid green colour and you will hear a higher pitched dial tone than normal dial tone. If the service is down or not activated (there will be no green icon on the hub), all calls will be made using your landline number. You will not be able to receive calls to your BT Broadband Talk number on the hub handset until BT Broadband Talk is active on the hub. Go to and follow the on screen instructions. You will need your BT Broadband Talk number and password handy.

www.bt.com/bbv

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Hi Def calls

Your BT Hub phone is designed with High Definition Sound (Hi-dS ™) capability.

If somebody using a BT Hub Phone (or other Hi-dS ™ capable device) calls someone else using a Hi-dS ™ capable device, then the call will automatically set itself to the best call quality using the Hi-dS ™ call quality feature. Hi-dS ™ works automatically, so you don’t need to do anything to enjoy high-quality sound.

You won’t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi-Def ™ logo.

Multiple calls

No more hogging the phone….with BT Broadband Talk you can make more than one phone call at the same time.

You can have 2 calls going on at the same time via the BT Hub phone handsets and a third call using a phone plugged into the socket in the back of the hub.

Making calls with BT Broadband Talk 17

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Making calls with BT Broadband Talk18

If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones.

In situations where there are already 2 calls in progress on BT Hub phone handsets, a warning:

ALREADY IN PROGRESS

BT Hub phone handsets you may have around the house informing you that you cannot make any more calls. There is also a special busy tone presented if you press the button to make a call when it is not possible.

When using multiple handsets you can make internal calls between handsets or transfer a call between handsets. You can only use this functionality if there isn't call in progress on another handset.

MAXIMUM NUMBER OF CALLS

is displayed on any other additional

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Call quality

Usual call quality using BT Broadband Talk should be better than on a mobile phone, but it can be affected by general congestion on the internet, or by heavy traffic on the broadband link into your home (e.g. if someone in your home is playing games online). We cannot, therefore, guarantee call quality.

Call transfers

If there is only a single call in progress on one Hub Phone that call can be transferred to another Hub Phone. It is not possible to transfer calls between Hub Phones and the phone plugged into the back of the hub.

Your BT Broadband Talk bill

Broadband Talk can be added onto to your existing phone bill. If you have your calls itemised any calls you make using BT Broadband Talk will be listed in a separate section on your bill. However, you won’t see any charges if you have the free Evening and Weekend package and only made Broadband Talk calls to UK landlines between 6.00pm and 6.00am or at weekends. Please note that you’ll be charged for calls to excluded numbers (mobile,premium rate or international).

Making calls with BT Broadband Talk 19

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20 Making calls with BT Broadband Talk

Making and receiving multiple calls

Independent of Hub Independent of Hub

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Phone in back of hub Hub handsets Soft phone Videophone

Incoming call 1 All phones ring.

Incoming Call 2 All phones ring, call waiting on the device you picked up your incoming call 1 on.

Incoming Call 3 All available phones ring, apart from call waiting on the device(s) you picked up your incoming call 1

& call 2 on. If call 1 and 2 have been answered on Hub phones, other Hub phones will not ring.

Incoming Call 4 If two hub phones have been answered, any additional hub handsets will not ring and will have

a message on the screen:

MAXIMUM NUMBER OF HANDSETS IN PROGRESS

phones hangs up all the handsets will ring. As there is a limit of two calls on the handsets at

any one time. Calls can still be answered on the phone at the back of the hub or Softphone

or Videophone.

Incoming Call 5 Calls will go straight to voicemail. Limits reached.

REMEMBER that call limits apply:

2 calls on Hub handsets and one call on the phone plugged into the back of the Hub.

The table assumes you have answered your calls on Hub phones first.

21Making calls with BT Broadband Talk

. If any one of the two hub

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Making calls with BT Broadband Talk

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Frequently asked questions:

What happens to service in the event of power or network failure?

The BT Broadband Talk service will fail in the event of power or network failure. In a network failure, however you will not lose service as your Broadband Talk phone will automatically revert back to your landline. You will know this because the dial tone will be the normal dial tone instead of the high pitch Broadband Talk tone, and the phone icon light will not work. If there is no power to the Hub you won’t be able to make any calls.

What happens when I make emergency calls?

If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line.

This is a safety measure to ensure the emergency services can identify your location, if necessary.

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Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line.

Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work. Alternative arrangements should be made for access to emergency services. We recommend your primary telephone line is maintained for contacting emergency services.

Can I take my BT Broadband Talk number with me to another provider?

It is not currently possible to transfer your Broadband Talk 056 number to another provider.

You Hub and Hub phone cannot be used with another provider.

Making calls with BT Broadband Talk

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Making calls with BT Broadband Talk

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What numbers can I call?

You can call:

• Any person in the UK

• Other Broadband Talk customers

• Anywhere in the world

• Any UK mobile number

• All 08 numbers (including 0800/0845/0870)

• Premium rate numbers

• Personalised numbers (some 07 numbers)

• BT directory enquiries 118500/505

• Emergency Services

• You can't call the operator, non BT directory enquiries, 101

(non-emergency calls i.e Community support and anti social behaviour), short code numbers like 150, 151 and dial-up Internet service providers.

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