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BT 1000 User Manual

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Synergy Handset and Charger
Digital cordless telephone featuring DECT User guide
This handset is compatible with the Synergy 1000 and Synergy 1500. Please refer to main user guides for further instructions.
Please open this page for a further‘at a glance’ guide to your Synergy Handset.
Menu options
CALL DIVERT
First press
SET- UP
Fourth press
Set-up allows you to change the original settings of your telephone e.g. handset ringer volume, melodies. See optional settings page 24. It also allows you to register your handset see page 9.
See page 34.
FRIENDS FAM
Second press
See page 37.
CALL MY BILL
Third press
See page 37.
1
2
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial
Quickdial
Recall
Intercom
Options
1
2
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
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W
X
Y
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0
4
G
H
I
7
P
Q
R
S
✱
Redial
Quickdial
Recall
Intercom
Options
Belt clip
On back of handset.
LCD
Clear display that shows the status of your call and the number you have dialled.
Select
Confirms the setting you want from the menu. During a call, acts as the secrecy button.
Talk
Press to make a call, answer a call and end a call.
See page 12
Headset socket
Lets you plug in your headset (available separately) enabling you to keep your hands free. Warning: Cover includes small parts – possible choking hazar d for small children.
See page 32
Intercom
Enables you to make calls between handsets.
See page 19
Quickdial
Enables you to store and dial up to 10 numbers in the memor y for shared use and up to 10 for personal use.
See page 15/16
At a glance
Calls light
Flashes to indicate an incoming call.
Volume
Tur ns the volume of the earpiece
up or down during a call. Tur ns
the handset ringer off and on.
See page 14
Undo
Deletes the last digit entered.
Changes the menu setting.
By pressing and holding the
X button for 2 seconds
you are taken back to
e.g. Handset 1. (Standby)
Options
Opens the main menu. Scrolls
through menu options. Inser ts a
pause when storing a number.
Recall
Used to access BT Select Ser vices,
Switchboards and PBXs.
See page 33 and 41
Redial
Press to display and dial the last
number called.
See page 13
Charging light
Comes on when a handset is in the cradle.
Charger
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3
In this guide
At a glance 1 Introduction 4 Setting up and registering
your handset 7 Using your Synergy Handset 12 Using the Quickdial memory 15 Making intercom calls 19 Optional settings 24 Additional features 28 Using Select Services 33 Operating with additional
base stations 39 Connecting to a switchboard 41 Wall mounting 42 Maintenance 43 Help 44 Technical information 46 Technical specification 48 Index 49
Hints and tips boxes
In this user guide, we’ve included helpful tips and useful hints. They are shown in a grey box.
Introduction
Your Synergy Handset is designed for ease of use and made to the high standards set by BT.
Please read the instructions car efully before use and retain this user guide for future reference.
DE C T
By purchasing the Synergy Handset you now own a product which combines the advantages of cordless operation with the perfor mance of a high quality telephone. It complies with the Digital Enhanced Cordless Telecommunications (DECT) standard and offers unparalleled quality and featur es.
Building up a phone system.
You can use up to 6 handsets with your Synergy base station.
This user guide applies to both single and multiple handset systems. The intercom call functions described in this guide apply only to Synergy Handset base stations with more than one Synergy handset connected.
4
This equipment is not designed for making
emergency telephone calls
when the power fails.
Alternative arrangements
should be made for access
to emergency services.
Options
Intercom
Recall
A
B
C
D
E
F
2
1
3
K
J
L
G
H
M
N
O
I
5
4
6
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U
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X
V
R
Y
Z
S
8
7
9
✱
0
Redial
Quickdial
DECT
Power
In Use
Options
Intercom
Recall
A
B
C
D
E
F
2
1
3
K
J
L
G
H
M
N
O
I
5
4
6
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U
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8
7
9
✱
0
Redial
Quickdial
Options
Intercom
Recall
A
B
C
D
E
F
2
1
3
K
J
L
G
H
M
N
O
I
5
4
6
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8
7
9
✱
0
Redial
Quickdial
Charging
0
0
1
y
g
r
e
n
y
S
.. 
......
......
.....
......
......
.. 
Options
Intercom
Recall
A
B
C
D
E
F
2
1
3
K
J
L
G
H
M
N
O
I
5
4
6
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U
P
Q
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X
V
R
Y
Z
S
8
7
9
✱
0
Redial
Quickdial
Options
Intercom
Recall
A
B
C
D
E
F
2
1
3
K
J
L
G
H
M
N
O
I
5
4
6
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U
P
Q
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X
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Y
Z
S
8
7
0
9
✱
0
Redial
Quickdial
Options
Intercom
Recall
A
B
C
D
E
F
2
1
3
K
J
L
G
H
M
N
O
I
5
4
6
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U
P
Q
W
X
V
R
Y
Z
S
8
7
9
✱
0
Redial
Quickdial
5
Warning
1. Use only approved the battery pack supplied. Spare
batteries – Item Code: 871285 – are available from BT Shops and the Synergy Helpline 0845 650 20 20.
2. Do not try to use any power supply except the one provided, other wise you may permanently damage your Synergy Handset. It may also invalidate the approval given to this apparatus. Spare Synergy charger power supply unit – Item Code: 871273 is available from BT Shops and the Synergy Helpline 0845 650 20 20.
3. Ther e is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug your Synergy 1000 from the mains power and telephone line socket during storms.
4. If you wear a hearing aid, please note that the Synergy system works by sending radio signals between the base station and handset. These signals can interfer e with hearing aids, causing a humming noise.
5. The Syner gy telephone system can interfere with other electrical equipment, e.g. answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. It is recommended that you place your Synergy Charger Unit/Base Station at least one metre away from such appliances to avoid any risk of interfer ence.
6. The Synergy Handset and Charger can become warm during charging.
The Synergy Handset has a range from the base station of up to 300 metres outdoors and up to 50 metres indoors. It is possible that the range may be affected by being near water (e.g. large ponds, lakes, the sea) and large metal objects (e.g. radiators, steel girders and metal partition walls.
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7. We advise against placing these products on antique, veneered or wooden sur faces as damage may occur.
8. Do not use your Syner gy Handset in damp, humid conditions such as bathrooms. Do not expose the equipment or batteries to fire or water.
9. Do not dispose of used batteries with general household rubbish and do not burn them.
10. Do not use handsets in places where there are explosive hazards.
11. Clean the handset and charger with a damp (not wet) cloth or antistatic wipe. Never use a dr y cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.
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Setting up and registration
Follow these steps to get your Synergy Handset ready for use.
1. Install the rechargeable batteries in the handset
The Synergy Handset uses a nickel cadmium (NiCad) batter y pack supplied. Hold the handset with the keypad facing down, remove the clear plastic directory label cover and push and slide open the batter y compartment.
Insert the battery pack inside the battery compar tment and slide the batter y compartment cover shut. Replace the directory label cover.
BATTERY
Push
Slide
2. Plug in the charger
Plug the power cable into the power socket on the underside of your Synergy Charger. Switch on the mains power and place the handset in the charger. The red charging light comes on.
3. Charge the handset battery for at least 16 hours
Before you use your Synergy Handset for the first time it is important to have the handset battery fully charged. We recommend that you leave the Synergy Handset on charge for at least 16 hours. The display will show REG. This indicates that the handset needs to be r egister ed with a base station.
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To keep your battery in the best condition, leave the handset off the base station for a few hours at a time. (After the initial 16 hour charge.)
Battery performance
After charging your Synergy Handset for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.
Under ideal conditions, the handset battery should give about 6 hours talktime or 60 hours standby on a single charge. Please note, however, that the new NiCad battery, does not reach its full capacity until it has been in normal use for several days.
Battery low warning
Your handset display will show the status of your battery:
• When the charge is low, the battery icon is displayed.
• When the charge is almost out, you will also hear a warning beep every 10 seconds in the earpiece. This indicates that the handset is about to switch off.
4. Register your Synergy Handset with the
base station
At the base station:
• Press and hold down the blue
PAGE button until you
hear a beep (after about 10 seconds).
At the handset:
• Press the ➔ button until the display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows KEYTONES.
• Press the ➔ button until the display shows REG.
• Press the ✔ button. Display shows ADD.
• Press the ✔ button. Display shows PLS WAIT then, after a short delay, the Park No. of the base station.
• Press the ✔ button. Display shows PIN ———— .
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Please note that while NiCad rechargeable batteries can be expected to give years of service they do not last forever. Their actual lifespan depends on how heavily they are used but over time, their capacity to recharge will begin to diminish and they will eventually need replacing.
You now have up to 1 minute to register the handset, during which the IN-USE light flashes on the base station.
• Enter the four digit base station code (default = 0000). Enter this if the base station code has not been changed.) The ———— marks disappear one by one.
• Press the ✔ button. You hear a confirmation beep. Display flashes LABEL = (this r efers to the number of the handset).
• Press the ✔ button to automatically allocate the next handset number. Display briefly shows PLS WAITthen the base station to which your handset is registered, e.g. BASE 1, and finally shows the handset number you have given it, e.g. HSET 2.
To de-register a handset
• Press the ➔ button until the display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows KEYTONES.
• Press the ➔ button until the display shows REG.
• Press the ✔ button. Display shows ADD.
• Press the ➔ button until the display shows REMOVE.
• Press the ✔ button. Display shows PIN= ————.
• Enter the four digit base station code (default 0000). Enter this if the base station code has not been changed.) The ———— marks disappear one by one.
• Press the ✔ button. Display shows LABEL = X (i.e. your handset number).
• Press the ✔ button. You will hear a beep, the display will show e.g. HSET 2 followed by REG.
• Your handset is now de-registration.
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If you are experiencing problems, please call the Synergy Helpline on 0845 650 20 20.
Park No. is a unique number given to each individual base station.
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5. Wall mounting your product
(For instruction, see ‘Wall mounting’,page 40.) Before wall mounting, make sure the mains power lead will reach the mains socket. Try to avoid locations near metallic obstructions or electrical appliances, such as TV sets, fridges, computers, fluorescent lights, radiators, metal pipes and metal window frames.
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Using your Synergy Handset
Making and receiving calls.
To make a call.
• Press the TALK button to get a line. Display shows
. The
IN USE light on the base station comes on.
• Enter the number you want and it is dialled.
Or to preview the number before you call
• Enter the number you want. Display shows your number. If you make a mistake you can change the number by pressing the
✗ button to delete individual
digits.
• Press the
TALK button. Your number is dialled.
To end a call.
• Press the TALK button.
Or
• Place the handset back on the base station.
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To receive a call.
When the phone rings, both the call light on the handset and the
IN USE light on the base station flash. Display
shows .
• Press the
TALK button.
Or
• Pick up the handset from the charger unit or the base station. Display shows and
IN USE light
remains on.
Secrecy
While on a call, this button allows you to talk to someone close by without your caller hearing the conversation.
During your call:
• Press the ✔ button. Display shows Secrecy icon flashing and SEC. You can now talk without the person on the other end of the line hearing you.
• To talk to your caller again, press the ✔ button.
To redial the last number
• Press the TALK button.
• Press the
REDIAL button. The number is dialled.
Display shows the number.
Or
• Press the
REDIAL button. Display shows the last
number called. The number can be edited by pressing the
✗ button to delete individual digits.
• Press the
TALK button. The number is dialled.
Redial
To adjust the earpiece volume.
You can adjust the volume at any time during a call or whenever you get an external line and hear the dial tone.
• Press the
VOLUME buttons + or – on the side of the
handset to increase or decrease volume. Display shows the level by a series of vertical bars. I=min. IIIII=max.
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Using the quickdial memory
Shared and personal quickdials
You can store up to 20 numbers on your Synergy Handset.
Shared telephone numbers
10 numbers can be stored in your shared memory. These numbers can be quick dialled by any Synergy handset registered with the base station.
Personal telephone numbers
A further 10 numbers can be stored in your personal memor y. These numbers can only be used to quickdial from the handset they are stored in.
To select shared or personal quickdial numbers
Your Synergy Handset is pre-set to give you common quickdials. You can switch between SHARED and PERSONAL quickdial.
• Press and hold the
QUICKDIAL button for at least
2 seconds.
• Handset beeps and LCD shows SHARED or PERSONAL depending on the current setting.
• Press ➔ to switch between the 2 options.
• When required option is displayed on LCD press ✔ to confirm.
• Handset LCD rever ts to HSET 1.
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Quickdial
To store a quickdial number
Once you have selected either your ‘Personal’ or ‘Shared’
QUICKDIAL stor e:
• Press and release the
QUICKDIAL button
• LCD shows 1 if no number stored or 1 followed by the number stored in the memory.
• Press the ➔ button to scroll through the memor y locations
• When the required memory location is displayed press and hold the
QUICKDIAL button for at least 2 seconds
or until a beep is heard.
• Enter the phone number you want.
• The display shows the location and the phone number.
• Press the ✔ button to store the number. You hear a confirmation beep and the display shows STORED
.
You can scroll through the quickdial numbers and see any available locations. You can then change or add a number.
You may find it useful to keep a note of the location number (0-9) you set for quickdials numbers. Use the directory label on the back of the handset.
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Quickdial
0-9
17
To view a quickdial memory number
First, confirm that the handset is searching in the correct memory (ie. SHARED or PERSONAL), if it is not, change it by following the steps on page 15.
• Press and release the
QUICKDIAL button.
• Display shows the first quickdial location plus the number stored under that location.
• Press the ➔ button to scroll through the other quickdial numbers.
To edit a quickdial memory number
First, confirm that the handset is searching in the correct memory (ie. SHARED or PERSONAL), if it is not, change it by following the steps on page 15.
• Press and release the
QUICKDIAL button.
• Display shows the first quickdial location plus the number stored under that location.
• Press the ➔ button to move to the stored number that you want to edit.
• Press the
QUICKDIAL button for a few seconds.
• Press the ✗ button to delete the existing digits from the right. When the memor y is empty, key in the new number.
• Press the ✔ button to store the new number. The display shows STORED and the handset beeps.
Press the ✗ button to reverse one step of the instructions. Or press it and hold for 2 seconds to revert quickly to standby.
Quickdial
0-9
Quickdial
To dial a quickdial number
This dials from the quickdial memor y, SHARED or PERSONAL, which is currently selected.
• Press the
TALK button.
• Press the
QUICKDIAL button.
• Press the location
0-9 wher e the quickdial number you
want is stored. The number is dialled.
To view then dial a quickdial number
You can display the number before dialling.
• Press the
QUICKDIAL button.
• Display shows the first location and the number stored.
• Press the ➔ button to scroll through the quickdial list until you display the number you want.
• Press the
TALK button. The number is dialled.
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Quickdial
0-9
Quickdial
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Intercom
Intercom
Making intercom calls
You can make intercom calls between handsets registered to the same base station.
To call another handset.
• Press the INTERCOM button. Display flashes INT and you hear a continuous tone in the earpiece.
• Enter the handset number you want (
1-6). Display
shows INT CALL and the number of the handset you are calling.
The other handset rings. If there is no answer after 30 seconds, the call is ended.
To answer an intercom call.
• The handset rings. Display shows INT CALL (display flashes INT) and the number of the handset calling you.
• Press the
INTERCOM button.
Or
• Lift the handset off the char ger or base station .
To end an intercom call
• Press the INTERCOM button.
Or
• Replace the handset on the charger or base station.
Intercom
1-6
Making and receiving external calls while on an intercom call
To receive an external call
While on an intercom call:
• You hear the call waiting tone in the earpiece. The base station rings. The handset light flashes. The display flashes .
• Press the
TALK button to answer the call. The intercom
caller is put on hold and the display flashes INT and goes blank.
• To end the external call, press the
TALK button.
You will then be retur ned to the inter com call.
To make an external call
If you need to make an external call while on an intercom call:
• Press the
TALK button to put your intercom caller on
hold. Display flashes INT and shows (display goes blank).
• Dial the external number you want to make your call.
• Press the
TALK button to end the external call.
To switch between callers
If you have one internal and one exter nal call on the line, you can switch between the two:
• While on the external call, press the
INTERCOM
button.
• While on the intercom call, press the
TALK button.
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Intercom
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Making and receiving intercom calls while on an external call
To make an intercom call
During an external call, you may want to consult with another handset user:
• Press the
INTERCOM button. Your external call is put
on hold and they will hear a series of on-hold beeps. The display flashes and shows INT, then goes blank.
• Enter the number of the handset you want to call (
1-6).
The handset is dialled.
• Press the
INTERCOM button to end the inter com call.
To receive an intercom call
During an external call:
• You hear the call waiting tone in the earpiece. The handset calls light flashes. The display flashes (INT), then shows INT CALL and the number of the handset calling you.
• Press the
INTERCOM button to answer the call and to
put your external call on hold. They hear a series of on-hold beeps.
• Press the
TALK button to return to the exter nal caller.
• To end this call press the
TALK button again.
• You are now automatically returned back to the intercom call.
• To end this call press the
INTERCOM button.
Intercom
1-6
Intercom
To switch between callers
If you have one internal and one exter nal call on the line, you can switch between the two:
• While on the external call, press the
INTERCOM
button.
• While on the intercom call, press the
TALK button.
To transfer a call.
You can transfer an exter nal call to any other handset registered to the same base station.
When you are on an external call:
• Press the
INTERCOM button. Your caller is put on hold
and will hear a series of beeps.
• Press the number of the handset to which you want the call transferred. Display shows INT CALL and the handset number you are calling. The other handset rings.
• When your call is answered, you can tell them there is a call for them.
• Press the ➔ button until the display shows TRANSFER.
• Press the ✔ button and the call is transferred.
If the other handset does not answer:
• Press the
INTERCOM button to r econnect to your
external caller. If the other handset has not answered after 30 seconds you will be reconnected to your external caller automatically.
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Intercom
Intercom
Intercom
23
Please note: If you place the handset back on the
charger unit or base station, and the other handset does not answer, your handset will ring after 30 seconds. When you answer you will be reconnected to the original caller
To put intercom and external calls on hold.
When you have two calls on the same line, you can put them both on hold:
• Press the ➔ button until the display shows HOLD CALLS.
• Press the ✔ button. Display flashes INT and shows CALLS HELD flashing.
• Press the
TALK button to speak to your external caller
or press the
INTERCOM button to speak to your
intercom caller.
Intercom
Optional settings
To switch off the handset ringer
When the handset is in standby mode or placed on the charger unit or base station, you can turn off the handset ringer.
• Press and hold the
VOLUME DOWN button on the side
of the handset until the display shows the word SILENT.
• To turn the ringer back on, press and hold the
VOLUME
DOWN
button until SILENT disappears.
To adjust the dial delay
The dial delay can be set to short, medium or long. The dial delay is the time taken by the phone to send a number to the exchange after dialling. The factor y setting is medium.
• Press the ➔ button until display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ➔ button. Display shows BASE.
• Press the ✔ button. Display shows SECURITY PIN.
• Press the ➔ button until the display shows DIAL DELAY.
• Press the ✔ button. Display shows current
If you stop any procedure before it is completed, your Synergy Handset will revert to standby after 20 seconds.
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setting (SHORT, MED, or LONG).
• Press the ➔ button to change the setting.
• Press the ✔ button. A beep confirms that the change has been made.
To adjust the handset ringer volume
The handset ringer can be set to HI or LOW.
• Press the ➔ button until display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button until the display shows KEYTONES.
• Press the ➔ button until the display shows RING VOL.
• Press the ✔ button. Display shows the current setting HI (or LOW).
• Press the ➔ to change the setting. Display shows LOW (or HI).
• Press the ✔ button. A beep confirms that the change has been made.
To adjust the handset ringer melody
You can select from six different ringer melodies.
• Press the ➔ button until the display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows KEYTONES.
• Press the ➔ button until the display shows MELODIES.
• Press the ✔ button. Display shows the current setting A (or B,C,D,E,F). The displayed setting is played.
• Press the ➔ to change the setting. Display shows the next melody option. The melody is played.
• Press the ✔ button when you want to select a melody. A beep confirms that the change has been made.
If more than one handset is registered to the base it can be useful to select different melodies for each handset.
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To switch the keypad beeps on and off
Whenever you press a button on the handset you will hear a beep. You can tur n this sound on or off. The original setting is ON.
• Press the ➔ button until the display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button until the display shows KEYTONES.
• Press the ✔ button. Display shows the current setting ON or OFF.
• Press the ➔ to change the setting. Display shows OFF or ON.
• Press the ✔ button. A beep confirms that the change has been made.
To switch the display backlight on and off
• Press the ➔ button until the display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows KEYTONES.
• Press the ➔ button until the display shows BACKLIGHT.
• Press the ✔ button. Display shows the current setting ON or OFF.
• Press the ➔ to change the setting. Display shows OFF or ON.
• Press the ✔ button. A beep confirms that the change has been made.
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To reset your Synergy Handset to its original settings
• Press the ➔ button. Display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows KEYTONES.
• Press the ➔ button until the display shows RESET.
• Press the ✔ button. Display shows CONFIRM.
• Press the ✔ button again. Display shows CONFIRM again.
• Press the ✔ button. Display shows REG. The handset will be de-registered from the base station(s).
This will reset:
RINGER VOLUME is set to high RINGER MELODY is set to A EARPIECE VOLUME set to medium KEYTONES is set to ON BACKLIGHT is set to ON Quickdial memor y to shar ed.
It will delete:
Quickdial numbers stored in the personal memory Last number redial memory. Personal Emergency numbers.
Unchange d:
Quickdial numbers stored in the shared memory.
You will now need to re-register your handset. Follow the instructions on page 9.
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Press the ✗ button to reverse one step of the instructions. Or press and hold to revert quickly to standby.
Additional features
Keypad Guard and Emergency Numbers
Keypad guard
The keypad guard feature is designed to prevent accidental dialling. To ensure that it is possible to dial your selected emergency numbers the Synergy Handset is able to store up to 4 of your personal emergency numbers.
To switch the keypad guard on.
• Press the ✔ button then, within two seconds, press the
0 button. Display shows GUARD ON.
When in GUARD mode, users ar e restricted to four functions:
• Preview dialling an emergency service number.
• Answer incoming call.
• Dial one of up to four numbers which you can store on the handset memor y for emergencies. See ‘Entering personal emergency numbers’, page 30.
• Switch keypad GUARD off.
0
To switch the keypad GUARD off.
• Press the ✔ button then, within two seconds, press the
0 button.
Dialling emergency numbers when the keypad guard is on.
To dial any of the emergency numbers
• Enter the number you want in full
• Press the
TALK button.
If you press any other button while the GUARDis switched on, the display shows PRESS TICKfor two seconds. If you press the
✔ button, the display shows NOW PRESS 0.
You have two seconds to press the
0 button before the display
returns to GUARD ON.
Note. If the handset ringer has been switched off, the display
will show SILENT instead of GUARD ON.
29
0
30
To enter up to four personal emergency numbers for use when the keypad guard is ON
Your personal emergency numbers are recognised by your Synergy Handset when they are dialled. No other calls (except
999 and 112 calls) will be allowed while the
keypad guard is switched on.
It is recommended that you write down the emergency numbers (up to 4) that you wish to enter before star ting this process.
• Press the ➔ button until the display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows KEYTONES.
• Press the ➔ button until the display shows EMERGENCY.
• Press the ✔ button. Display shows 1- ENTER NO-. Key in the number you want.
• Press the ✔ button. Display shows STORED and beeps. The display rever ts to EMERGENCY.
• Press the ✔ button. Display now shows last memory number and the number keyed into it.
• Press the ➔ button to move to the next memory slot. Display shows 2- ENTER NO-.
• Repeat from step 5 above until you have entered all the numbers you wish to store.
EMERGENCY NUMBERS
1 2 3 4
To view your personal emergency numbers
• Press the ➔ button until the display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows KEYTONES.
• Press the ➔ button until the display shows EMERGENCY.
• Press the ✔ button. Display shows the first personal emergency number. To scroll through the numbers press the ➔ button until the number you wish to view is displayed. If there are more than 10 digits in the number the rest of the digits will scroll across the screen after one second.
To edit your personal emergency numbers
• Display the number you wish to edit by first viewing the number as described above.
• Enter the new number you want as follows:
• Press the ✔ button.
• Press the ✗ button which will delete the digits one at a time. Press the ✗ button for as many digits as you wish to remove or until the display shows only the memory number and dash. Now enter the new number or leave blank.
• Press the ✔ button. Displays shows STORED, beeps then switches to EMERGENCY.
• Press and hold the ✗ button to return to standby. The display shows HSET e.g. (2).
31
32
Using a headset
For ‘handsfree’ operation of your Synergy handset you can attach a headset.
Connecting a headset
Remove the small cover and plug the headset into the socket on the side of your Synergy handset.
Warning: Cover includes small parts – possible choking hazard for small children.
Please note:
A headset is not supplied with your Synergy Handset and must be purchased separately.
Headsets can be purchased from BT shops or other major retail outlets or you can Freefone 0800 800 150.
We recommend the Freehand Headset with item code: 871268.
33
Using Select Services
Your Synergy telephone system gives you easy access to BT Select Ser vices.
• Call Waiting
• Call Diversion
• Three Way Calling
Your Synergy Handset also gives you quick access to:
• Friends & Family
• Call My Bill ser vices which ar e subscription free.
Call Waiting
Call Waiting lets you know when someone else is trying to get through, even when you’re already on the phone. During a call, you hear beeps to indicate that another person is ringing your number.
• When you hear the beeps, press the
RECALL button
to take the new call.
• To switch between both calls, press the
RECALL
button.
For further infor mation, see Select Services User Guide, supplied when you subscribe to the ser vice.
Some of these services may not be available. Contact your network provider.
Recall
Call Diversion
You can use your Synergy Handset to request the network to divert incoming calls to another number.
You can choose to diver t:
– all calls; – calls that are not answered within 5 rings; or – calls when your line is already engaged.
• Press the ➔ button. Display shows CALL DIVERT.
• Press the ✔button. Display shows SET.
• Press the ✔button to request Call Diversion.
You can now scroll through three options:
• Display shows ALLCALLS, which means all calls will be diverted.
• Press the ➔ button. Display shows NOT ANS which means calls that you don’t answer within 5 rings will be diverted.
• Press the ➔ button. Display shows ENGAGED which means that callers who get the engaged tone will be diverted.
• Select the displayed option by pressing the ✔ button.
The handset automatically sends a sequence of tones to the network exchange. Display shows PLSLISTEN and you hear a network announcement.
• Follow the instr uctions from the network
announcement.
34
35
To cancel Call Diversion
• Pr ess the ➔ button until the display shows
CALLDIVERT.
• Pr ess the ✔ button to display SET.
• Pr ess the ➔ button to display CANCEL.
You can now cancel any of the options you have set:
• Pr ess the ✔ button. Display shows ALLCALLS.
• Press the ➔ button. Display show NOTANS.
• Press the ➔ button. Display shows ENGAGED.
• Press the ✔ button to cancel the option displayed. The
handset automatically sends a sequence of tones to the network exchange. Display shows PLSLISTEN and you hear a network announcement confirming your cancel instruction.
• Pr ess the
TALK button to return to standby or
replace the handset on the base station.
To check Call Diversion
You can check to see what Call Diversion settings have been made, i.e. ALLCALLS, NOTANSWER or ENGAGED.
• Pr ess the ➔ button until the display shows
CALL DIVERT.
• Press the ✔ button. Display shows SET.
36
• Pr ess the ➔ button until the display shows CHECK.
• Pr ess the ✔ button to display ALLCALLS.
• Pr ess the ➔ button to move between the ALLCALLS,
NOTANSWER or ENGAGED option that you want to check.
• Pr ess the ✔ button and wait to hear the network
announcement which tells you whether the option has been set or not. The handset automatically sends a sequence of tones to the network exchange.
• Pr ess the
TALK button to return to standby or replace
the handset on the base station.
Three Way Calling
You can hold a conversation with two other external callers. You can speak to both people at the same time or choose to switch between both callers. This facility does not include calls between more than two handsets on intercom feature.
To make a three-way call
Make the first call as normal. Then:
• Pr ess the ➔ button until the display shows 3 WAYCALL.
• Pr ess the ✔ button. Your first caller is put on hold.
Display shows ENTERNO.
• Dial the number you want for the second call.
• Pr ess the ➔ button until display shows JOINCALLS.
• Pr ess the ✔ button. You and your two callers can now
have a three-way conversation.
• To end the three-way call, press the TALK button or
place the handset back on the base station.
For full details of the switching options available, see the Select Ser vices User Guide.
37
Friends and Family
This is where the telephone number of the Friends & Family ser vice is pr e-programmed into your Synergy Handset, enabling you to dial the Friends & Family ser vice and follow the instructions from the network to add or change numbers.
To set and update Friends and Family
• Pr ess the ➔ button until the display shows
FRIENDSFAM.
• Pr ess the
TALK button or the ✔ button to dial. After
5 seconds the display shows PLSLISTEN.
• Follow the announcement instructions.
Call My Bill
This feature gives you the cost of calls recorded on your telephone number since your last bill. You can get an instant bill total including all charges up to the last working day.
To use Call My Bill
• Pr ess the ➔ button until the display shows
CALLMYBILL.
• Pr ess the
TALK button, or the ✔ button. After 5
seconds the display shows PLSLISTEN.
Before phoning the Call My Bill service, you need your BT customer number. This is in the top right-hand corner of your phone bill
.
38
• Follow the announcement instructions.
• Pr ess the
TALK button to return to standby or replace
the handset on the base station.
Editing select service numbers
If the pre-programmed telephone numbers for ‘friends and family’ or ‘call my bill’ change you can update them.
• Press the ➔ button until the display shows SET UP
• Press the ✔ button. Display shows HANDSET
• Press the ✔ button. Display shows KEYTONES
• Press the ➔ button until the display shows SERVICES
• Press the ✔ button. Display shows FRIENDS FAM
• Press the ➔ button to move between FRIENDS FAM and
CALL MY BILL
• When you are on the select service you wish to edit press the ✔ button
• Display shows the telephone number stored.
• Press the ✔ button, you are now in the edit mode.
• Delete the number by pressing the ✗ button for as many digits as you want to remove.
• Enter the new number for the Select Ser vice followed by ✔ button.
• Display shows STORED, beeps and then shows FRIENDS FAM or CALL MY BILL.
• Press and hold the ✗ button to return to standby. The display shows HSET 1
39
Operating with additional base stations
You can use up to six handsets on each Synergy base station, and up to four base stations with your handset to build up a comprehensive cordless telephone system.
The handset supplied with each base station is already registered as HSET 1.
Register additional handsets to base stations as shown on page 9
Remember to start the sequence by pr essing the PAGE button on the base station you want to register a handset with. It sends a unique signal and your handset will automatically accept it as the next base station.
Automatic connection to different base stations
If each base station is connected to a differ ent telephone line, your handset can only make and receive calls from one base station at a time.
NOTE: If you move out of range of the base station, you will lose the signal along with any current call. Your handset will now search for the next available base station to which it is registered.
40
Synergy base stations at home and at the office
By registering your handset with one base station at work and another at home, you can keep the same handset for both. As soon as you are within range of either base station, your handset will automatically pick up the signal.
To select a specific base station
For instance, if you are in an area where two or more base stations overlap, you can choose the one which is connected to the phone line you want to use.
• Press the ➔ button until the display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows KEYTONES.
• Press the ➔ button until the display shows BASE.
• Press the ✔ button. Display shows CHANGE.
• Press the ✔ button. Display shows BASE = (NO.). This is the base station your handset is currently registered with.
• Either press the ➔ button to scr oll through and display the available base stations
(1-4) or pr ess the number
of the base station you want
(1-4) on the keypad.
• Press the ✔ button. You hear a confirmation beep. Display shows BASE = (e.g. 1) for two seconds. The icon starts flashing to indicate that the handset is searching for the selected base. When the selected base is found, the icon is extinguished and the display changes to show HSET (e.g. 1). This is your handset number on the new base station.
1-4
Connecting to a switchboard
When connecting your Synergy Handset to a switchboard/PBX, you may need to change the dialling mode setting from Time Break Recall (
TB) to Earth
Recall (
E).
To switch between Time Break Recall and Earth Recall
The original setting is Time Break Recall.
• Press the ➔ button until the display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ➔ button. Display shows BASE.
• Press the ✔ button. Display shows SECURITY PIN.
• Press the ➔ button until the display shows RECALL.
• Press the ✔ button. Display shows the current setting TB (or E).
• Press the ➔ button to display the alternative option. Display shows E (or TB).
• Press the ✔ button. You hear a confirmation beep. Display shows RECALL.
Press the ✗button to reverse one step of the instructions.
Or press and hold to revert quickly to standby.
41
42
Wall mounting
To wall mount the Synergy Charger.
• Make sure the mains power is disconnected.
1. Press tab 1.
2. Lift back off.
• Using the drawing on page 52 as your template, mark, then drill two holes for the two screws and wall plugs (if needed).
• Reconnect the power.
Wall mounting slots
2
1
43
Maintenance
General
Simply clean the Synergy Handset and Charger with a damp cloth (not wet) or an antistatic wipe. Never use a dr y cloth as this may cause a static shock.
Service
Within guarantee
If you experience a problem with your Synergy Handset or Charger you should contact the Synergy Helpline on
0845 650 20 20. Calls are charged at local call rates. If
the problem is not remedied, you will be advised to contact you original point of purchase.
Some retailers of fer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details.
Outside warranty
If your Synergy Handset or Charger needs repair after the warranty period has ended, call the Synergy Handset Helpline on
0845 650 20 20 and you will be advised of
our recommended repair agents.
If you should have to return your Synergy Handset and Charger
Pack the handset and charger securely, preferably in the original packaging. All parts must be r eturned, including the original batter y and mains power adaptor (we cannot take responsibility for goods damaged in transit).
44
Help
Emergency Calls
The emergency services can be contacted in the UK by dialling
999 or 112 which is valid in any country that is a
member of the European community.
If your Synergy telephone system is connected to a switchboard/PBX, you may have to dial an access number before 999 to contact the emergency services.
Some switchboards cannot dial out during a power failure.
CALL DIVERT
SHARED
CALL DIVERT
PRESS V
LCD Displays
CALL DIVERT
REG
CALL DIVERT
SILENT
CALL DIVERT
PLS WAIT
CALL DIVERT
HSET
Means handset is not registered to the base. See page 9 for handset registering.
The button has been pressed and turned the handset ringer off. See page 14.
The handset is in registration mode and searching for the base station. See page 9.
The handset is registered to a base other than Synergy.
Shows that you are in the memory function.
Keypad guard is of f. To tur n it off press the ✔ button then the
0 button.
Replacing handset batteries
After a time, you may find that the handset batteries are running out of charge mor e quickly. This is a standard sign of wear and the batteries will need replacing.
Spare batteries, Item Code 871285 are available from BT Shops and the Synergy Helpline
0845 650 20 20.
Do not immerse batteries in water or throw them into fire, or dispose of them with ordinary domestic refuse.
BT accepts no responsibility for damage caused to your Synergy Handset by using any other type of batter y.
No display appears
The batter y may be flat or dead. Recharge or r eplace the batter y.
No dial tone
Is the Synergy base station telephone line cord plugged into the phone socket?
Check that the base station is connected to the mains power and switched on.
You cannot link up with the base station
If the display shows REG, the handset must be registered with the base station. See page 9.
Is the display flashing the . The mains power cable may not be connected at the base or switched on.
Are you in range of the base station? Batter y could be low or flat. If using more than one base station, check that you are
connected to the correct base. See page 39.
No ring on the handset
The ringer volume may be switched off. To adjust the ringer volume on the handset. See page 24.
Check that the base station is plugged into the phone socket.
Check that the base station is plugged into the mains power and switched on.
45
46
Handset beeps every 10 seconds during a call
Are the handset batteries low? Have you subscribed to Call Waiting. It may be another call coming in. Press the
RECALL button to take the
new call.
Buzzing noise on my radio, TV, computer or hearing aid
Sometimes, your Synergy Handset can inter fere with other electrical equipment, e.g. answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. It is recommended that you place your Synergy handset and base station at least one metre away from such appliances to avoid any risk of inter ference.
The charger does not appear to be working.
Check that:
The power adaptor is properly plugged into the charger. Your handset has slotted cor rectly into the charger.
Are you using the corr ect charger supply unit? Item Code 871273
Intercom does not work
Check that you have pressed the INTERCOM button followed by the correct handset number.
Cannot adjust options settings in the base station
Is someone else making changes via another handset? Have you pressed the ✔ button to confirm your selection.
Display shows PRESS ✔
The keypad guard is ON. To turn it off, press the ✔ button then the
0 button.
If you are still experiencing difficulty, call the Synergy Helpline on
0845 650 20 20.
47
Technical information
Environment
Your Synergy Handset should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other surfaces which generate fibr es or place it in locations which prevent the free flow of air over its surfaces.
If the power fails
This equipment is not designed for making emergency calls when the power fails. Alternative ar rangements should be made for access to emergency ser vices.
How many phones can you have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items that may be connected to any one telephone line. The Synergy base station has a REN of 1. Additional Handsets have a REN value of 0. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated other wise. A total REN of 4 is allowed.
Warning
The apparatus is only designed to be operated in a normal office or domestic environment where the relative humidity does not exceed 75%. It should not be used in bathrooms or near water.
48
Approval
Connection to the BT telephone network.
Synergy Handset is fully approved for connection to the BT network provided it is used according to the instructions in this guide. The telephone lines must provide Multi-frequency (Touch Tone) dialling capabilities.
It may be connected to Direct Exchange Lines and switchboards (PBXs) with new plan (plug and socket) arrangements.
Connecting to switchboards.
Synergy Handset is only approved for use with a compatible switchboard including those which do not provide secondar y pr oceed indication. If you would like a list of suitable switchboards, contact BT on 154. If you do have a compatible switchboard, it cannot be guaranteed that the telephone will operate correctly under all possible conditions of connection. If you have any difficulties, contact BT on 154.
Generally Synergy Handset can be connected to any switchboard where a simple moder n telephone can be used to make and receive calls. Synergy Handset is suitable for connection to switchboards which retur n secondar y proceed indication.
49
Standard DECT/GAP Number of channels 120 duplex channels Radio frequency range 1880 MHz to 1900 MHz Duplex method T ime-division multiplexing. 10 ms
frame length
Channel spacing 1728 kHz Bit rate 1152 kbit/s Modulation GFSK Voice coding 32 kbit/s Transmitted power 10 mW, average output per channel Range up to 300 metres outdoors (uninterrupted line
of sight) up to 50 metres in buildings
Power supply Charger 230 V/50 Hz (AC adaptor) Power consumption charger 0.9 VA Operating time, mobile unit (with fully charged
battery)
Standby: up to 60 hours Phone in use: Up to
6 hours
Permitted ambient conditions 0°C to 40°C for operation (maximum) – 20% to 75% rel. humidity Permitted storage temperature –10°C to +60°C Signalling method DTMF Signal key function Earth Recall/Timed Break Recall Charger dimensions 100mm x 80mm x 60mm
(L x W x H)
Telephone unit dimensions 180mm x 60mm x 35mm
(L x W x H)
Weight Charger unit: 105g. Handset: 200g (with battery)
Technical specification
Index
Adjusting earpiece volume 14 At a glance 1 Base stations
connection to different base stations 39
using a specific base station 40
Batter y 7
batter y low war ning 9 charging 8 installing 7
replacing handset batter y 44 Building up a phone system 4 Call Diversion 33 Connecting a headset 32 Connecting the power cable 8 DECT 4 De-registering your handset 10 Dial delay 24 Earth recall 41 Emergency calls 43
Emergency numbers personal 30
preview dial when keypad guard is on 31
to view and edit personal
emergency numbers 31 Ending calls 12 Guarantee 43 General information 43 Handset register with the
base station 9 Handset ringer melody 25
adjusting ringer volume
(handset) 25
switching display
backlight on/off 26
switching keypad
beeps on/off 26
switching off the
handset ringer 24 Headset 32 Help 44 Intercom calls 19
making and receiving 20
switching between calls 22
transfer a call 22
50
51
Keypad guard – on/of f
28, 29
Maintenance 41 Making calls 12 Preview the number before
you call 12 Quickdial 15
shared quickdials 15 personal quickdials 15 storing quickdials 16 to dial a quickdial number 17 to edit a quickdial
memor y number 17 to view a quickdial
memor y number 16 to view then dial
a quickdial number 18 Receiving calls 13 Redial last number 13 Reset your handset to its
original setting 27 Returning your Synergy
Handset 43 Secrecy 13 Ser vice 43 Silent 24 Technical information 47 Technical specification 49 Three Way Calling 38 Time break recall 41 Wall mounting 11, 42
template 52 Warning 5
52
Wall mounting template
• Using the drawing as your template, mark, then drill
two holes for the two screws and wall plugs (if needed).
• Insert the scr ews, leaving about 5mm sticking out
from the wall.
• Hook the slots on the back of the charger over the
screw heads protr uding from the wall.
50mm
CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)
Offices in Europe, North America, Japan and Asia Pacific.
The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
TouchTone™ is a registered trade mark of British Telecommunications plc in the UK.
© British Telecommunications plc 1998. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in China. Synergy handset & charger Issue 3 (9/98) 9. Designed by The Art & Design Par tnership Limited.
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