SINGLE PACKAGE
GAS HEATING/ELECTRIC COOLING UNITS
WITH PURON® (R-410A) REFRIGERANT
Cancels: NewOM10-19
583B
Sizes
024-060
1-00
NOTE TO INSTALLER
This manual should be left with the equipment owner.
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliances.
— WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use
any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the
fire department.
— Installation and service must be performed by a
qualified installer, service agency or the as supplier.
WARNING: Do not use this unit if any part has been
under water. Immediately call a qualified service technician to inspect the unit and to replace any part of the
control system which has been under water. Failure to
follow this warning could result in electrical shock, fire,
serious injury, or death.
WARNING: Before performing recommended maintenance, be sure themainpower switch to unit is turned off.
Electric shock could cause serious injury or death.
Your combination heating/cooling unit is equipped with an automatic direct spark ignition and power combustion blower.
WARNING: Do not attempt to light by hand; serious
injury may result.
Fig. 1 — Unit 583B with Standard Louvered Grille
—1—
Page 2
TO LIGHT UNIT
TO SHUT UNIT OFF
WARNING:
1. Do not turn off the electrical power to unit without first
turning off the gas supply.
2. Before attempting to start the gas heating section,
familiarize yourself with all the procedures that must
be followed.
If you do not follow these instructions exactly, a fire or
explosion may result, causing property damage, serious
injury, or death.
1. Set the temperature selector on room thermostat to the
lowest temperature setting and set system switch to HEAT.
2. Close the external manual shutoff valve.
3. Turn off the electrical supply to the unit.
4. Remove the front access panel with a 5/16 in. nut driver.
5. Move the selector switch on the internal gas valve to the
OFF position and wait 5 minutes.
6. Move the selector switch on the internal gas valve to the ON
position.
7. Replace the front access panel.
8. Turn on the electrical supply to unit.
9. Open the external manual shutoff valve.
10. Set the temperature selector on room thermostat slightly
above room temperature to start unit. The induced-draft
combustion-air fan will start. Main gas valve will open and
main burners should ignite within 5 seconds. If the burner
does not light within 5 seconds, the ignition module will go
into a RETRY mode after a period of approximately 22
seconds (following the 5-second ignition period).
If the burners do not light within 15 minutes of the initial
call for heat, there is a lockout.
11. Set the temperature selector on room thermostat to desired
setting.
WARNING: Do not turn off the electrical power to unit
without first turning off the gas supply.
Failure to follow these procedures can result in fire,
serious injury, or death.
NOTE: If unit is being shut down because the heating season has
ended, make sure to turn on power to cooling system.
If unit is being shut down because of a malfunction, call your
dealer as soon as possible.
Should overheating occur or the gas supply fail to shut off, shut off
the manual gas valve to the unit before shutting off the electrical
supply.
1. Set the temperature selector on room thermostat to lowest
temperature setting and set system switch to OFF.
2. Close the external manual shutoff valve.
3. Turn off the electrical power supply to the unit.
4. Remove the front access panel.
5. Move the selector switch on the internal gas valve to the
OFF position.
6. Replace the burner access panel.
7. Restore electrical power to the unit and set system switch to
COOL to ensure operation of the cooling system during the
cooling season.
WARNING:
1. If the main burners fail to light, or the blower fails to
start, shut down gas heating section and call your
dealer for service.
2. Never attempt to manually light the main burners on
unit with a match, lighter, or any other flame. If the
electric sparking device fails to light the main burners,
refer to the following shutdown procedures, then call
your dealer as soon as possible.
Failure to follow these requirements could result in
serious injury or death.
—2—
FRONT
ACCESS PANEL
Fig. 2—Gas Heating/Electric Cooling Unit
Front Access Panel
Page 3
ROUTINE MAINTENANCE
All routine maintenance should be handled by skilled, experienced
personnel. Your dealer can help you establish a standard procedure.
For your safety, keep the unit area clear and free of combustible
materials, gasoline, and other flammable liquids and vapors.
To assure proper functioning of the unit, flow of combustion and
ventilating air must not be obstructed from reaching the unit.
Clearance of at least 48 in. is required from top of unit and on sides
except the power entry side (42 in. clearance) and the duct side (12
in. minimum clearance).
MAINTENANCE AND CARE FOR THE EQUIPMENT
OWNER
Before proceeding with those things you might want to maintain
yourself, please carefully consider the following:
WARNING:
1. TURN OFF GAS SUPPLY AND ELECTRICAL
POWER TO YOUR UNIT BEFORE SERVICING OR
PERFORMING MAINTENANCE.
2. Do not turn off electrical power to this unit without
first turning off the gas supply.
3. When removing access panels or performing maintenance functions inside your unit, be aware of sharp
sheet metal parts and screws. Although special care is
taken to reduce sharp edges to a minimum, be extremely careful when handling parts or reaching into
the unit.
Failure to follow these instructions may result in serious
injury or death.
A. Air Filters
Air filter(s) should be checked at least every 3 or 4 weeks and
changed or cleaned whenever it becomes dirty. Dirty filters
produce excessive stress on the blower motor and can cause the
motor to overheat and shut down. Table 1 indicates the correct
filter size for your unit. Refer to Fig. 3 to access the filter(s).
To replace or inspect filter(s) (or accessory filter rack when
supplied):
1. Remove the filter access panel using a 5/16-in. nut driver.
2. Remove the filter(s) by pulling the filter(s) out of the unit.
If the filter(s) is dirty, clean or replace with new one.
When installing the new filter(s), note the direction of the airflow
arrows on the filter frame.
If you have difficulty in locating your air filter(s), or if you have
questions concerning proper filter maintenance, contact your
dealer for instructions. When replacing filters, always use the same
size and type of filter that was supplied originally by the installer.
CAUTION: Never operate your unit without filters in
place. Failure to heed this warning may result in damage
to the blower motor and/or compressor. An accumulation
of dust and lint on internal parts of your unit can cause
loss of efficiency and, in some cases, fire.
B. Heat Exchanger
To ensure dependable and efficient heating operation, the heat
exchanger should be checked by a qualified maintenance person
before each heating season, and cleaned when necessary. This
checkout should not be attempted by anyone not having the
required expertise and equipment to properly do the job. Checking
and/or cleaning the heat exchanger involves removing the gas
controls assembly and the flue collector box cover and, when
completed, reinstalling the gas controls assembly for proper
operation. Also, the flue collector box cover must be replaced
correctly so that a proper seal is maintained. Contact your dealer
for the required periodic maintenance.
C. Fans and Fan Motor
Periodically check the condition of fan wheels and housings and
fan-motor shaft bearings. No lubrication of condenser- or
evaporator-fan bearings or motors is required or recommended.
D. Evaporator and Condenser Coils
Cleaning of the coils should only be done by qualified service
personnel. Contact your dealer for the required annual maintenance.
E. Condensate Drain
The drain pan and condensate drain line should be checked and
cleaned at the same time the cooling coils are checked by your
dealer.
F. Compressor
All compressors are factory-shipped with a normal charge of the
correct type refrigeration grade oil in them and should rarely
require additional oil.
TABLE 1—INDOOR-AIR FILTER DATA
UNIT SIZEFILTER SIZE
583B024-03020x20
583B03620x24
583B042-06024x30
—3—
FILTER ACCESS
PANEL*
*For accessory filter rack.
Fig. 3—Filter Access Panel—
ACCESS PANEL
Vertical Supply Shown
Page 4
G. Condenser Fan
5. Observe unit heating operation.
WARNING: Do not poke sticks, screwdrivers, or any
other object into revolving fan blades. Severe bodily
injury may result.
The fan must be kept free of all obstructions to ensure proper
cooling. Contact your dealer for any required service.
H. Electrical Controls and Wiring
Electrical controls are difficult to check without proper instrumentations; therefore, if there are any discrepancies in the operating
cycle, contact your dealer and request service.
I. Refrigerant Circuit
The refrigerant circuit is difficult to check for leaks without the
proper equipment; therefore, if inadequate cooling is suspected,
contact your local dealer for service.
J. Combustion Area and Vent System
The combustion area and vent system should be inspected visually
before each heating season. The normal accumulation of dirt, soot,
rust, and scale can result in loss of efficiency and improper
performance if allowed to build up.
CAUTION: If your unit makes an especially loud noise
when the main burners are ignited, shut down the heating
section and call your dealer.
Proceed as follows to inspect the combustion area and powerventing system of your unit:
1. Turn off gas supply to your unit and then turn off electrical
power.
2. Remove burner access panel. See Fig. 1
3. Using a flashlight, carefully inspect the burner areas for dirt,
soot, rust, or scale. See Fig. 2
CAUTION: If dirt, soot, rust, or scale accumulations are
found, call your dealer an do not operate your heating
section.
4. When you have completed your inspection, follow the
start-up procedures in this manual to restore your unit to
operation.
INDUCED DRAFT MOTOR MOUNT
ROLLOUT
VENT HOOD
IN SHIPPING
LOCATION
FLUE
COLLECTOR
BOX
BLOWER
HOUSING
BURNER
RACK
MOUNTING
SCREW
SWITCH
Fig. 4—Gas Heating/Electric Cooling Unit
CAUTION: Components in heat section may be hot
after unit has been started up. When observing flame, be
careful not to get close to or touch heating components or
personal injury may result.
Watch the burner flame to see if it is bright blue. If you observe a
suspected malfunction or if the burner flames are not bright blue,
call your dealer.
6. Replace burner access panel.
WARNING: System under pressure. Relieve pressure
and recover all refrigerant before system repair or final
unit disposal to avoid serious injury or death. Use all
service ports and open all flow-control devices, including
solenoid valves.
K. Unit Panels
After performing any maintenance or service on the unit, be sure
all panels are fastened securely in place to prevent rain from
entering unit cabinet and to prevent disruption of the correct unit
airflow pattern.
REGULAR DEALER MAINTENANCE
In addition to the type of routine maintenance you might be willing
to perform, your unit should be inspected regularly by a properly
trained service technician. An inspection (preferably each year, but
at least every other year) should include the following:
1. Inspection of all flue product passages—including the
burners, heat exchangers, and flue collector box.
2. Inspection of all combustion- and ventilation-air passages
and openings.
3. Close inspection of all gas pipes leading to and inside of
your unit.
4. Inspection and, if required, cleaning of the condenser and
evaporator coils.
5. Inspection and, if required, cleaning of the evaporator drain
pan.
6. Inspection and cleaning of blower wheel housing and
motor.
7. Inspection of all supply-air and return-air ducts for leaks,
obstructions, and insulation integrity. Any problems found
should be resolved at this time.
8. Inspection of the unit base to ensure that no cracks, gaps,
etc., exist which may cause a hazardous condition.
9. Inspection of the unit casing for signs of deterioration.
10. Inspection of all electrical wiring and components to assure
proper connection.
11. Inspection for leaks in the refrigerant circuit. Pressurecheck to determine appropriate refrigerant charge.
12. Inspection of compressor oil level by service person to
ensure proper oil level is maintained in the compressor
when it is installed and running.
13. Operational check of the unit to determine working conditions. Repair or adjustment should be made at this time.
Your servicing dealer may offer an economical service contract
that covers seasonal inspections. Ask for further details.
Complete service instructions can be found in the unit Installation,
Start-Up and Service Instructions.
—4—
Page 5
WARRANTIES
The 583B warranty is located at the back of this book. Be sure to
read the warranty carefully to determine the coverage for your unit.
BEFORE YOU CALL FOR SERVICE,
CHECK FOR SEVERAL EASILY-SOLVED PROBLEMS
If insufficient heating or cooling is suspected:
( ) Check for sufficient airflow. Check the air filter for dirt. Check
for blocked return-air or supply-air grilles. Be sure they are open
and unobstructed. If these checks do not reveal the cause, call your
servicing dealer.
If your unit is not operating at all, check the following list for easy
solutions:
( ) Check to be sure that your thermostat temperature selector is set
above the indoor temperature during the heating season, or below
the indoor temperature during the cooling season. Be sure the
system switch is in the proper HEAT or COOL position and not in
the OFF position.
( ) Is the electrical supply switch ON? Are any fuses blown, or has
the circuit breaker tripped?
( ) During the heating season, check the external manual shutoff
valve. Is this lever parallel with the pipe, indicating that the valve
is open? Or is the lever at a right angle, indicating that the valve
is closed? If closed, has the gas been shut off for safety reasons?
Otherwise, you may open the valve and follow the start-up
procedures listed in this manual.
NOTE: Before proceeding with the next check, turn OFF the gas
supply, then the electrical power supply to the unit. Remove the
control access door.
( ) During the heating season, check the control dial on the internal
gas valve. Is it in the ON position? If it is not, be sure it was not
turned off for the propose of safety. If no safety hazards exist,
follow the start-up procedures in this manual.
( ) If your unit still fails to operate, call your servicing dealer for
troubleshooting and repairs. Specify the model and serial numbers
of your unit. (Record them in this manual in the space provided.)
If the dealer knows exactly which unit you have, he may be able
to offer suggestions over the phone, or save valuable time through
knowledgeable preparation for the service call.
IN CASE OF TROUBLE
If after performing the above and unit performance is still
unsatisfactory, shut off the unit and call your dealer.
Unit Model .......................................................................................
Unit Serial Number..........................................................................
—5—
Page 6
Bryant Heating & Cooling Systems
FOR SERVICE OR REPAIR, FOLLOW THESE STEPS IN ORDER:
FIRST:
SECOND:
THIRD:
Contact the installer. You may find his name on the product or in your
Homeowner’s Packet. If his name is not known, call your builder if
yours is a new residence.
Contact the nearest distributor. (See telephone yellow pages.)
Contact:
BRYANT HEATING & COOLING SYSTEMS
Consumer Relations Department
P.O. Box 4952
Syracuse, New York 13221-4952
Phone: 1-800-428-4326
Model No.
Date of Installation
Name of Owner
Outdoor Cooling or Heating-Cooling Product
(Units Smaller Than 185,000-Btuh Cooling Capacity)
Limited Warr anty
ONE-YEAR LIMITED WARRANTY––Bryant Heating & Cooling Systems
(hereinafter referred to as “Company”) warrants this product to be free from
defects in material and workmanship. If a defect is found within one year
from date of original installation of product (whether or not actual use
begins on that date) Company will provide a new or remanufactured part,
at Company’s sole option, to replace any defective part, without charge for
the part itself.
TEN-YEAR LIMITED WARRANTY ON HEAT EXCHANGER ONLY––If a
defect is found in the heat exchanger within ten years from the date of
original installation of product, Company will either provide a new or
remanufactured heat exchanger, without charge for the part itself, or at
Company’s option, allow a credit in the amount of the then factory selling
price for a new equivalent heat exchanger toward the retail purchase price
of a new Bryant furnace.
NINE-YEAR EXTENDED LIMITED WARRANTY ON COMPRESSOR
ONLY––If a defect is found in the compressor within the second through
tenth year from the date of original installation of product, Company will
provide a new or remanufactured compressor, at the Company’s sole
option, to replace any defective compressor, without charge for the part
itself.
NONE OF THESE WARRANTIES INCLUDE LABOR OR OTHER COSTS
INCURRED FOR DIAGNOSING, REPAIRING, REMOVING, INSTALLING,
SHIPPING, SERVICING OR HANDLING OF EITHER DEFECTIVE PARTS,
OR REPLACEMENT PARTS, OR NEW FURNACE.
WARRANTY CONDITIONS:
1. Warranties apply only to products in their original installation location.
2. Installation, use, care, and maintenance must be normal and in
accordance with instructions contained in the Owner’s Manual and
Company’s service information.
3. Defective parts must be returned to the distributor through a registered
servicing dealer for credit.
4. All work shall be performed during normal working hours.
Catalog No. 5358-303
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Unit Serial No.
Installed by
Address of Installation
LIMITATIONS OF WARRANTIES––ALL IMPLIED WARRANTIES
(INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY LIMITED IN
DURATION TO ONE YEAR. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES ARE
EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED
BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON WHATSOEVER.
COMPANY WILL NOT BE RESPONSIBLE FOR:
1. Normal maintenance as outlined in the installation and servicing
instructions or owner’s manual, including filter cleaning and/or
replacement and lubrication.
2. Damage or repairs required as a consequence of faulty installation,
misapplication, abuse, improper servicing, unauthorized alteration or
improper operation.
3. Failure to start due to voltage conditions, blown fuses, open circuit
breakers, or damages due to the inadequacy or interruption of electrical
service.
4. Damage as a result of floods, winds, fires, lightning, accidents,
corrosive environments or other conditions beyond the control of
Company.
5. Parts not supplied or designated by Company, or damages resulting
from their use.
6. Company products installed outside the continental U.S.A., Alaska,
Hawaii, and Canada.
7. Electricity or fuel costs, or increase in electricity or fuel costs from any
reason whatsoever, including additional or unusual use of supplemental
electric heat.
8. ANY SPECIAL INDIRECT OR CONSEQUENTIAL PROPERTY OR
COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER. Some
states do not allow the exclusion of incidental or consequential
damages, so the above limitation may not apply to you.
39004DP217
—6—
Page 7
8. Have a VCR
9. Use a Personal Computer
10. Have a Dog
35. Gourmet Cooking
36. Wines
37. Coin/Stamp Collecting
38. Collectibles/Collections
39. Our Nation’s Heritage
40. Real Estate Investments
41. Stock/Bond Investments
42. Entering Sweepstakes
43. Casino Gambling
44. Science Fiction
45. Wildlife/Environmental Issues
46. Dieting/Weight Control
47. Science/New Technology
48. Self Improvement
49. Walking for Health
50. Watching Sports on TV
YouSpouse
18. Crafts
19. Automotive Work
20. Electronics
21. Home Workshop/Do It Yourself
22. Recreational Vehicles
23. Stereo, Records/Tapes/CDs
24. Buy Pre-Recorded Videos
25. Avid Book Reading
26. Bible/Devotional Reading
27. Health/Natural Foods
28. Photography
29. Home Furnishing/Decorating
30. Attending Cultural/Arts Events
31. Fashion Clothing
32. Fine Art/Antiques
33. Foreign Travel
34. Travel in the USA
To help us understand our customers’ lifestyles, please indicate the interests and activities in which you or your
spouse enjoy participating on a regular basis:
01. Bicycling Frequently
02. Golf
03. Physical Fitness/Exercise
04. Running/Jogging
19
05. Snow Skiing Frequently
06. Tennis Frequently
07. Camping/Hiking
08. Fishing Frequently
09. Hunting/Shooting
10. Power Boating
11. Sailing
12. House Plants
13. Grandchildren
Using the numbers in the above list, please
14. Needlework/Knitting
indicate the 3 most important activities for:
15. Vegetable Gardening
16. Flower Gardening
17. Sewing
20
11. Have a Cat
to participate in this opportunity.
not
Bryant Heating & Cooling
Consumer Relations Department
P.O. Box 4952
Syracuse, NY 13221
or call 1-800-428-4326
4. Support Health Charities
5. Subscribe to Cable TV
6. Have a Microwave Oven
7. Have a CD Player
Fold Along This Line Last
1. Regularly Purchase Items
Through the Mail
2. Military Veteran in Household
3. Member of Frequent Flyer Program
Please check all that apply to your household:
21
Thanks for taking the time to fill out this questionnaire. Your answers will be used for market research studies and reports — and will help us better serve you in the future.
They will also allow you to receive important mailings and special offers from a number of fine companies whose products and services relate directly to the specific interests,
hobbies, and other information indicated above. Through this selective program, you will be able to obtain more information about activities in which you are involved and less
about those in which you are not. Please check here if, for some reason, you would prefer
If you have comments or suggestions about our product please write to:
Please send products and other correspondence to:
HERE
PLACE
STAMP
FIRST-CLASS
Bryant Heating & Cooling
Consumer Relations Department
P.O. Box 4952
Syracuse, NY 13221
Fold Along This Line First
P.O. BOX 173246
DENVER, CO 80217-3246
Tape Here
Remove From Booklet or Tear Along Dotted Line
Apt. No.
6. Energy efficiency
7. Location of dealer
8. Dealer’s installation policy
9. Friend’s/relative’s recommendation
10. Contractor’s/dealer’s recommendation
Year
MonthDay
Date of Installation:
Important! For proper registration, please fill in the
model number, and serial number of this product:
3
2
Initial Last Name
First Name
1. Mr.2. Mrs.3. Ms.4. Miss
1
StateZIP Code
StreetCity
years
19
Date of birth of person
whose name appears above:
11. Other ____________________
11
A. Model Number:
Age
Female
2.
2.years
Month Year
Male
1.
1.
years
Age
Female
2.
2.years
Male
Excluding yourself, what is the SEX and AGE (in years)
of children and other adults living in your household?
1.
1.
1. No one else in household
12
6. Heat Recovery Ventilator
7. Thermostat
8. Zoning
9. Humidifier
10. Electronic Air Cleaner
1. Central Air Conditioner
2. Gas Furnace
3. Oil Furnace
4. Electric Furnace
B. Serial Number:
What type of product is this?
4
5. Heat Pump
Spouse
1.
2.
3.
4.
5.
You
3. Widowed
Marital Status: Occupation:
1. Married
13
and sales tax):
A. Price paid for this product (excluding installation charges
5
. . . . .
4. Never Married (Single)
. . . . . . . .
. . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . . .
2. Divorced/Separated
Homemaker
Professional/Technical
Upper Management/Executive
Middle Management
Sales/Marketing
14
$.00
$.00
B. Price paid for installation:
Name of company that sold you this product:
6
10.
6.
7.
8.
9.
. . .
7. $40,000-$44,999
8. $45,000-$49,999
9. $50,000-$59,999
10. $60,000-$74,999
11. $75,000-$99,999
12. $100,000 & over
. . . . . . .
. . . . . . . . . . . . . .
. . . . . . . . . . . . . .
Which group describes your annual family income?
1. Under $15,000
2. $15,000-$19,999
3. $20,000-$24,999
4. $25,000-$29,999
5. $30,000-$34,999
Clerical or Service Worker
Tradesman/Machine Oper./Laborer
Retired
Student
Self Employed/Business Owner. . . . .
15
When did you acquire your product?
1. Upon purchase of a new dwelling.
2. To replace an older system of the same brand.
3. To replace an older system of another brand.
4. Within a year after purchasing a dwelling with no central air.
5. 2-4 years after buying a dwelling with no central air system.
7
6. $35,000-$39,999
.
6. 15-17 years
7. 18-20 years
If you replaced an older system, approximately how old was
that system?
1. Don’t know
2. 1-5 years
6. Over 4 years after buying a dwelling with no central air system
8
Spouse
1.
2.
3.
4.
5.
6.
7.
You
. . . . . .
. . . . . .
. . . . . . . .
Education: (please check those which apply)
Some High School or Less
Completed High School
16
8. 21-24 years
9. Over 24 years
3. 6-8 years
4. 9-11 years
5. 12-14 years
. . . . . .
. . . . . . . .
. . . . . . . . .
. . . . . . . . . . .
Vocational/Technical School
If this is a replacement, what brand did you previously own?
9
Which credit cards do you use regularly?
Some College
Completed College
Some Graduate School
Completed Graduate School
17
11. Synder
12. Tempstar
13. Trane
14. York
15. Other __________
6. Janitrol
7. Lennox
8. Payne
9. Rheem
10. Ruud
1. Amana
2. Bryant
3. Carrier
4. Day & Night
5. Heil
For your primary residence, do you:
1. American Express, Diners Club
What factors most influenced your selection of this product?
10
2. MasterCard, Visa, Discover
3. Department Store, Oil Company, etc.
4. Do not use credit cards
1. Own a House?
2. Own a Townhouse or Condominium?
3. Rent a House?
4. Rent an Apartment, Townhouse or Condominium?
18
(Check a maximum of two.)
1. Brand reputation
2. Dealer reputation
3. Previous experience with products of this brand