Brother MFC-L6900DW, MFC-L6750DW User's Guide

Basic User's Guide
MFC-L6750DW MFC-L6900DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals
If you need to call Customer Service
Please complete this information for future reference:
Model Number:
MFC-L6750DW/MFC-L6900DW
(Circle your model number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.
Register your product online at
http://www.brother.com/registration
By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:
• may serve as confirmation of the purchase date of your product if you lose your receipt;
• may support an insurance claim by you in the event of product loss covered by insurance; and,
• will help us notify you of enhancements to your product and special offers.
Complete and fax the Brother Warranty Registration and Test Sheet, or register online at
http://www.brother.com/registration.
© 2015 Brother Industries, Ltd. All rights reserved.

Brother Numbers

IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.

FAQs (Frequently Asked Questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.
support.brother.com
• Check here for Brother driver updates.
• To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA:
http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada:
http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit http://www.brother-usa.com/service.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, visit http://www.brother.ca/support.
i

Ordering Accessories and Supplies

For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.
NOTE
In Canada, only Visa and MasterCard are accepted.
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com
In Canada:
http://www.brother.ca
ii

Order Information

Description Item
Toner cartridge
TN-820 (Approximately 3,000 pages)
TN-850 (Approximately 8,000 pages)
TN-880 (Approximately 12,000 pages)
TN-890 (Approximately 20,000 pages)
1 2 3
1 2 4
1 2 5
1 2 6 7
Drum Unit
1
Approximate cartridge yield is declared in accordance with ISO/IEC 19752.
2
Letter or A4 size 1-sided pages
3
Standard toner cartridge
4
High yield toner cartridge
5
Super high yield toner cartridge
6
Ultra high yield toner cartridge
7
For MFC-L6900DW
8
Approximately 50,000 pages based on 3 pages per job and 30,000 pages based on 1 page per job [A4/letter simplex pages]. The number of pages may be affected due to a variety of factors including but not limited to media type and media size.
DR-890 (Approximately 50,000 pages) 8
iii

Notice - Disclaimer of Warranties (USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download drivers.
To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.
iv

User's Guides and Where to Find Them

Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See this Guide for trademarks and legal limitations.
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and software for the operating system and connection type you are using.
Basic User's Guide Learn the basic Fax, Copy and Scan
operations and basic machine maintenance. See troubleshooting tips.
Online User's Guide This guide includes the additional contents of
the Basic User’s Guide.
In addition to information about the Print, Scan, Copy, Fax and Brother ControlCenter operations, useful information is included about using the machine on a network.
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother machine, as well as downloading images, printing data and uploading files directly to Internet services.
Printed / In the box
Printed / In the box
Printed / In the box
HTML and PDF file / Brother Solutions
Center
1
PDF file / Brother Solutions Center
1
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.8.5 or later and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.
Google Cloud Print Guide This Guide provides details about how to use
Google Cloud Print™ services for printing over the Internet.
Mobile Print/Scan Guide for Brother iPrint&Scan
This Guide provides useful information about printing from your mobile device, and scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
®
network.
1
Visit solutions.brother.com/manuals.
PDF file / Brother Solutions Center
PDF file / Brother Solutions Center
PDF file / Brother Solutions Center
1
1
1
v
The Online User's Guide Helps You Get the Most
1
2
3
4
Out of Your Machine
We hope that you find this guide helpful. To learn more about your machine's features, please take a look at our Online User's Guide. It offers:
Quicker Navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
1. Search Box
2. Navigation
3. Summary
4. Step-by-Step Instructions
To View Online User's Guides
To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.
(Windows®)
You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is included in the standard installation and, when installed, you can find it either as a shortcut on
your desktop, or from the Windows® Start menu.
vi

Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
Provides several ways to search!
Displays related questions for more information
Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screen is subject to change without notice.
vii

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicized style emphasizes an important point or refers you to a related topic.
[Courier New]
Courier New font identifies messages shown on the machine's LCD.
viii

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product's descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.
ix

Table of Contents

General Information ............................................................................................ 1
1
Control Panel Overview.............................................................................................1
Touchscreen LCD Overview......................................................................................3
How to Navigate the Touchscreen LCD.....................................................................5
Access Brother Utilities (Windows®) .........................................................................6
Uninstall the Brother Software and Drivers (Windows®) .................................6
Initial Setup................................................................................................................7
Set the Date and Time.....................................................................................7
Adjust the Machine's Volume...........................................................................7
Paper Handling .................................................................................................... 8
2
Load Paper................................................................................................................8
Load Paper in the Paper Tray..........................................................................8
Load Paper in the Multipurpose Tray (MP Tray)...........................................10
Change the Check Paper Size Setting ..........................................................11
Change the Paper Size and Paper Type.................................................................12
Recommended Print Media ....................................................................................12
Using Special Paper................................................................................................13
Print .................................................................................................................... 14
3
Print from Your Computer........................................................................................14
Print a Document (Macintosh) .......................................................................14
Print a Document (Windows®).......................................................................14
Print on Both Sides of the Paper Automatically (Windows®).........................14
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows®)....................................................................................................15
Print on Envelopes, Thick Paper or Labels....................................................16
Copy ................................................................................................................... 18
4
Copy a Document....................................................................................................18
Copy Settings ..........................................................................................................20
Copy Options .................................................................................................20
Copy Multiple Pages on Both Sides of the Paper..........................................22
Copy a 2-sided Document Using the ADF.....................................................23
Copy an ID Card ............................................................................................24
Scan.................................................................................................................... 25
5
Scan from Your Computer (Windows®)...................................................................25
Save Scanned Documents and Photos to a Folder as a PDF File Using
ControlCenter4 Advanced Mode (Windows®) ...............................................25
x
Scan Using the Scan Button on Your Brother Machine...........................................26
Scan Using the Scan Button on the Machine ................................................26
Fax ...................................................................................................................... 28
6
Before Faxing ..........................................................................................................28
Set Your Station ID ........................................................................................28
Set Telephone Line Compatibility for Interference and VoIP Systems...........29
Receive Modes ..............................................................................................29
Choose the Correct Receive Mode................................................................31
Set the F/T Ring Time (Pseudo/Double-ring).................................................33
Set the Number of Rings Before the Machine Answers (Ring Delay) ...........33
Store Numbers ........................................................................................................34
Store Address Book Numbers .......................................................................34
Change or Delete Address Book Names or Numbers ...................................34
Telephone Services and External Devices ..............................................................35
Voice Mail ......................................................................................................35
Distinctive Ring ..............................................................................................35
Voice Over Internet Protocol (VoIP)...............................................................35
Connection of an External Telephone Answering Device (TAD)....................35
External and Extension Telephones ..............................................................35
Send and Receive a Fax Using Your Machine ........................................................36
Send a Fax ....................................................................................................36
Fax Using Your Computer (PC-FAX).......................................................................38
Send Faxes from Your Computer ..................................................................38
Receive Faxes on Your Computer (Windows® only) .....................................38
Troubleshooting ................................................................................................ 40
A
Identify the Problem.................................................................................................40
Error and Maintenance Messages...........................................................................41
Fax and Telephone Problems..................................................................................47
Troubleshooting for Other Fax Problems.......................................................48
Print or Scan Problems............................................................................................50
Document and Paper Jams.....................................................................................52
Find the Jammed Document or Paper...........................................................52
Clear the Document Jam ...............................................................................52
Clear the Paper Jam......................................................................................53
Appendix ............................................................................................................ 60
B
How to Enter Text on Your Brother Machine ...........................................................60
Supplies...................................................................................................................62
Index ................................................................................................................... 63
C
xi
4
321
5

General Information

1

Control Panel Overview

1. Near Field Communication (NFC) Reader (available only for certain models)
You can use card authentication by touching the IC card to the NFC Reader on the control panel.
1
General Information
If your Android™ device supports the NFC feature, you can print from your device or scan documents to your device in the same way.
2. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the Touchscreen.
3. Touchpanel
(Back)
Press to go back to the previous menu.
(Home)
• Press to return to the Home screen.
• While the machine is in Sleep Mode, the Home icon blinks.
(Cancel)
Press to cancel an operation (available when lit).
Dial Pad (Numerical buttons)
Press the numbers on the Touchpanel to dial telephone or fax numbers and to enter the number of copies.
1
4. Power On/Off
• Turn on the machine by pressing .
• Turn off the machine by pressing and holding down . The LCD displays [Shutting
Down] for a few seconds before going off. If you have an external telephone or TAD connected, it is always available.
5. (WiFi)
(For infrastructure mode)
When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access point.
(For Ad-Hoc mode)
The WiFi LED is always off.
2

Touchscreen LCD Overview

You can select from two types of screens to set the Home screen: Function screens and Shortcuts screen. When a Function screen is displayed, swipe left or right or press d or c to display the other Function screens.
The Home screen displays the machine’s status when the machine is idle. This screen is also called the Ready Mode screen. When displayed, this screen indicates that your machine is ready for the next command.
If Active Directory® Authentication or LDAP Authentication is enabled, the machine's control panel will be locked.
The available features vary depending on your model.
Function screens
The Function screens provide access to features, such as Fax, Copy and Scan.
1
General Information
Shortcuts screen
Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning and using Web Connect.
Eight Shortcuts tabs are available with six Shortcuts on each Shortcuts tab. A total of 48 Shortcuts are available.
1. Modes
[Fax]
Press to access Fax mode.
[Copy]
Press to access Copy mode.
[Scan]
Press to access Scan mode.
[Secure Print]
Press to access the [Secure Print] option.
3
[Web]
0 Max
Press to connect the Brother machine to an Internet service. For more information, see the Web Connect Guide. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to download the guide.
[Apps]
Press to connect the Brother machine to the Brother Apps service. For more information, see the Web Connect Guide. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to download the guide.
[USB]
Press to access the Direct Print and Scan to USB menus.
[2 in 1 ID Copy]
Press to access the 2 in 1 ID Copy option.
5. Date & Time
Displays the date and time set on the machine.
6. [Shortcuts]
Press to access the [Shortcuts] screen.
7. (Function screens)
Press to access the Function screens.
New Fax
When [Fax Preview] is set to [On], the number of new faxes you received into the memory appears at the top of the screen.
Warning icon
2. or (Wireless Status)
Press to configure wireless settings.
If you are using a wireless connection, a four-level indicator displays the current wireless signal strength.
3. (Toner)
Displays the remaining toner life. Press to access the [Toner] menu.
4. (Settings)
Press to access the [Settings] menu.
If Setting Lock has been turned on, a lock
icon appears on the LCD. You must
unlock the machine to change settings.
The warning icon appears when there
is an error or maintenance message; press
to view it, and then press to
return to Ready Mode.
NOTE
This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.
4

How to Navigate the Touchscreen LCD

Press your finger on the LCD to operate it. To display and access all the options, swipe left, right, up, down or press d c or a b on the LCD to scroll through them.
The following steps explain how to change a machine setting. In this example, the LCD Backlight setting is changed from [Light] to [Med].
IMPORTANT
DO NOT press the LCD with a sharp object, such as a pen or stylus. It may damage the machine.
NOTE
DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this may cause an error.
Swipe up or down or press a or b to
4
display the [LCD Settings] option, and then press [LCD Settings].
Press [Backlight].
5
Press [Med].
6
1
General Information
Press [Settings].
1
Press [All Settings].
2
Swipe up or down or press a or b to
3
display the [General Setup] option, and then press [General Setup].
Press .
7
5

Access Brother Utilities (Windows®)

Brother Utilities is an application launcher
that offers convenient access to all Brother applications installed on your computer.
Do one of the following:
1
• (Windows® XP, Windows Vista®, Windows® 7, Windows Server® 2003, Windows Server® 2008 and Windows Server® 2008 R2)
Select your machine (where XXXX is
2
the name of your model).
Click
Brother > Brother Utilities.
• (Windows® 8 and Windows Server
2012)
Tap or click (Brother Utilities)
either on the Start screen or the desktop.
• (Windows® 8.1 and Windows Server® 2012 R2)
Move your mouse to the lower left corner of the Start screen and click
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap
or click (Brother Utilities).
(Start) > All Programs >
(if you are using a touch-based
Choose the operation you want to use.
3
®
Uninstall the Brother Software and Drivers
(Windows®)
Launch (Brother Utilities).
1
Click the drop-down list, and then select
2
your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
6

Initial Setup

Set the Date and Time

Press [Settings] > [All
1
Settings] > [Initial Setup] > [Date & Time] > [Date].
Enter the last two digits of the year
2
using the LCD, and then press [OK].
Enter the two digits for the month using
3
the LCD, and then press [OK].

Adjust the Machine's Volume

Press [Settings] > [All
1
Settings] > [General Setup] > [Volume].
Press one of the following options:
2
(The options will vary depending on your machine.)
[Ring]
Adjust the ring volume.
[Beep]
1
General Information
Enter the two digits for the day using the
4
LCD, and then press [OK].
Press [Clock Type].
5
Press [12h Clock] or [24h Clock].
6
Press [Time].
7
To enter the time, do one of the
8
following:
• If you selected [12h Clock] as the format in the [Clock Type] setting, enter the time (in 12-hour format) using the LCD.
Press
[PM].
Press [OK].
to select [AM] or
Adjust the volume of the beep you hear when you press a button, make a mistake, or after you send or receive a fax.
[Speaker]
Adjust the speaker volume.
Swipe up or down or press a or b to
3
display the [Off], [Low], [Med] or [High] option, and then press the
option you want.
4
Press
.
• If you selected [24h Clock] as the format in the [Clock Type] setting, enter the time (in 24-hour format) using the LCD.
Press [OK].
(For example: enter 19:45 for 7:45 PM.)
9
Press
.
7
1
2

Paper Handling

2

Load Paper

Load Paper in the Paper Tray

• If the Check Size setting is set to On and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper size. Change the paper size and paper type settings if needed, following the on-screen instructions.
• When you load a different size and type of paper in the tray, you must change the Paper Size and Paper Type settings in the machine or on your computer, also.
• When you use thick paper, open the back cover (face up output tray) to let the printed paper exit onto the face up output tray.
For Legal or Folio size paper, press the release button (1) in the bottom of the paper tray or the release lever (2) in the back of the tray, and then pull out the back of the paper tray. (Legal and Folio size paper are not available in some regions.)
For trays with a release button:
Pull the paper tray completely out of the
1
machine.
Press and slide the paper guides to fit
2
the paper.
Press the green release levers to slide the paper guides.
For trays with a release lever:
Fan the stack of paper well.
3
8
Load paper in the paper tray with the
4
printing surface face down.
When you use Letterhead or Preprinted paper, load the paper in the correct orientation as shown in the illustrations.
Paper Orientation for Letterhead and Preprinted Paper
For 1-sided printing
Make sure the paper is below the
5
maximum paper mark (b b b).
Overfilling the paper tray will cause paper jams.
2
Paper Handling
• face down
• top edge toward the front of the paper tray
For automatic 2-sided printing (long edge binding)
• face up
• bottom edge toward the front of the paper tray
• DO NOT load different sizes and types of paper in the paper tray at the same time. Doing this may cause the paper to jam or misfeed.
• When you use Letterhead or Preprinted paper for 2-sided printing, change the machine's setting by completing the following step:
Slowly push the paper tray completely
6
into the machine.
Lift the support flap to prevent paper
7
from sliding off the output tray.
• Press [Settings] > [All
Settings] > [Printer] > [2­sided] > [Single Image] > [2-sided Feed].
9
Load Paper in the
1
2
1
Multipurpose Tray (MP Tray)
When you load a different size and type of paper in the tray, you must change the Paper Size and Paper Type settings in the machine or on your computer, also.
When you use envelopes, thick paper, or labels, see Related Information: Print on
Envelopes, Thick Paper or Labels.
Lift the support flap to prevent paper
1
from sliding off the face down output tray.
Pull out the MP tray support (1) and
3
unfold the flap (2).
Slide the MP tray paper guides to fit the
4
width of the paper you are using. If the paper guide on the right side has a lever, press it and slide the paper guide.
Open the MP tray and lower it gently.
2
Load paper with the printing surface
5
face up in the MP tray. When you use Letterhead or Preprinted paper, load the paper in the correct orientation as shown in the illustrations.
10
Make sure the paper is below the maximum paper mark (1).

Change the Check Paper Size Setting

Paper Orientation for Letterhead and Preprinted Paper
For 1-sided printing
• face up
• top edge first
For automatic 2-sided printing (long edge binding)
• face down
• bottom edge first
When you use Letterhead or Preprinted paper for 2-sided printing, change the machine's setting by completing the following step:
When you turn on your machine's Check Size setting, the machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you changed the paper size and paper type.
The default setting is On.
Press
1
Settings] > [General Setup] > [Tray Setting] > [Check Size].
Press [On] or [Off].
2
Press .
3
[Settings] > [All
2
Paper Handling
• Press [Settings] > [All
Settings] > [Printer] > [2­sided] > [Single Image] > [2­sided Feed].
Related Information
• Print on Envelopes, Thick Paper or Labels on page 16
11
Loading...
+ 54 hidden pages