Brother MFC-J880DW User Guide
Basic User's Guide
MFC-J680DW
MFC-J880DW
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and
information, see the Online User's Guide at
solutions.brother.com/manuals
If you need to call Customer Service
Please complete this information for future reference:
Model Number:
MFC-J680DW/MFC-J880DW
(Circle your model
number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the machine. Retain this User’s Guide with your sales
receipt as a permanent record of your purchase, in the event of theft, fire or warranty
service.
Register your product online at
http://www.brother.com/html/registration
© 2015 Brother Industries, Ltd. All rights reserved.
You Can Use the Following Features
Printing
Scanning
Mobile Connect
Use Brother iPrint&Scan to check the
machine status and access various functions
from mobile devices.
By installing Brother iPrint&Scan on your
mobile device and connecting to the machine,
you can use the following convenient features:
• Print
You can print photos, documents, and web
pages from your mobile device. You can
also print files from various web services.
• Scan
You can scan photos and documents and
save them to your mobile device.
• Copy
You can use your mobile device to edit
scanned images (crop and rotate images),
and then print them using the machine.
• Fax
You can fax photos and documents that
are stored on your mobile device. You can
also view faxes, which are received by the
machine, on your mobile device.
• Check the Machine Status
You can check the remaining ink levels and
other information, and view error solutions.
(MFC-J880DW) If your Android™ device
supports Near Field Communication (NFC),
print and scan just by touching your device to
the NFC logo on the control panel.
Web Connect / Brother Apps
Scan and upload images and files to popular
web services directly from your machine.
Capture and convert information directly from
your machine without your computer.
For more information, see the
Web Connect Guide:
solutions.brother.com/manuals
For more information, see the
Mobile Print/Scan Guide for
Brother iPrint & Scan:
solutions.brother.com/manuals
i
User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Basic User's Guide Learn the basic PC-Print, Scan, Copy, Fax
and PhotoCapture Center operations and
basic machine maintenance. See
troubleshooting tips.
Online User's Guide This guide includes the additional contents of
the Basic User’s Guide.
In addition to information about the PC-Print,
Scan, Copy, Fax, PhotoCapture Center and
Brother ControlCenter operations, useful
information is included about using the
machine on a network.
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
Printed / In the box
Printed / In the box
Printed / In the box
HTML and PDF file /
Brother Solutions
Center
1
PDF file / Brother
Solutions Center
1
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.8.5 or later
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide This Guide provides details about how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
®
network.
1
Visit solutions.brother.com/manuals.
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
1
1
1
ii
Basic Operations and Where to Find Instructions
The contents of the Basic User's Guide are also included in the Online User's Guide with more
details.
Features Contents Guide
Setup Load paper Basic User's Guide
Connect the machine to your computer Quick Setup Guide
Connect the machine to your mobile
device
Copy Copy a document Basic User's Guide
Various types of copies (2-sided copies,
and so on)
Print
Fax Send and receive a fax Basic User's Guide
Print from your computer (Windows®/
Macintosh)
Print from your mobile device (Brother
iPrint&Scan)
Print using the AirPrint function AirPrint Guide
Print using the Google Cloud Print
function
Print data downloaded from a cloud
service
Transfer a fax to your computer Online User's Guide
Send and receive a fax using your
computer
Send and view a fax using your mobile
device (Brother iPrint&Scan)
Quick Setup Guide
Online User's Guide
Basic User's Guide
Mobile Print/Scan Guide
Google Cloud Print Guide
Web Connect Guide
Basic User's Guide
Mobile Print/Scan Guide
Scan Scan from the machine Basic User's Guide
Scan from your computer Basic User's Guide
Scan from your mobile device (Brother
iPrint&Scan)
Save scanned data to a cloud service Web Connect Guide
Photo Print a photo Basic User's Guide
Additional
information
Error messages Basic User's Guide
Troubleshooting Basic User's Guide
Specifications Online User's Guide
Mobile Print/Scan Guide
iii
The Online User's Guide Helps You Get the Most
1
2
3
4
Out of Your Machine
We hope that you find this guide helpful. To learn more about your machine's features, please
take a look at our Online User's Guide. It offers:
Quicker navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
1. Search Box
2. Navigation
3. Summary
4. Step-by-Step
To View Online User's Guides
To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.
For Windows® users only: you can also access your machine's guides by using Brother Utilities.
The Brother Utilities tool is included in the standard installation and, once installed, you can find it
either as a shortcut on your desktop, or from the Windows® Start menu.
iv
Questions or Problems? Please take a look at our FAQs, solutions, and videos online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
http://support.brother.com
• Provides several ways to search!
• Displays related questions for more information
• Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screenshot is subject to change
without notice.
v
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of
use.
Tips icons provide helpful hints and supplementary information.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicised style emphasises an important point or refers you to a related topic.
[Courier New]
Courier New font identifies messages shown on the machine's LCD.
• Most of the illustrations in this User's Guide show the MFC-J880DW.
vi
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at
http://support.brother.com to download drivers.
To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.
Compilation and Publication Notice
This manual has been compiled and published to provide the latest product safety information at
the time of publication. The information contained in this manual may be subject to change.
For the latest manual, visit us at
solutions.brother.com/manuals.
vii
Table of Contents
Basic User's Guide
General Information ............................................................................................ 1
1
Control Panel Overview.............................................................................................1
Touchscreen LCD Overview ......................................................................................3
Cloud Service Notifications..............................................................................5
Access Brother Utilities (Windows®) .........................................................................6
Uninstall the Brother Software and Drivers (Windows®) .................................6
Paper Handling .................................................................................................... 7
2
Load Paper ................................................................................................................7
Load paper in the paper tray............................................................................7
Load Photo Paper............................................................................................8
Load Paper in the Manual Feed Slot ...............................................................9
Change the Check Paper Size Setting ..........................................................12
Change the Paper Size and Paper Type.................................................................12
Recommended Print Media .....................................................................................13
Handle and Use Print Media....................................................................................13
Print .................................................................................................................... 14
3
Print from Your Computer ........................................................................................14
Print a Document (Macintosh) .......................................................................14
Print a Document (Windows®).......................................................................14
Print on Both Sides of the Paper Automatically (Automatic 2-sided
Printing) (Windows®) .....................................................................................14
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows®)....................................................................................................15
Print Photos from ControlCenter4 (Windows®) .............................................15
Copy ................................................................................................................... 17
4
Copy a Document ...................................................................................................17
Copy Settings ..........................................................................................................18
Copy Options .................................................................................................18
Scan.................................................................................................................... 21
5
Scan from Your Computer (Windows®) ...................................................................21
Scan Using ControlCenter4 Home Mode (Windows®) ..................................21
Scan Using the Scan Button on Your Brother Machine...........................................22
Scan Using the Scan Button on the Machine ................................................22
viii
PhotoCapture Center ........................................................................................ 24
6
Print Photos Directly from Media .............................................................................24
Preview and Print Photos and Movie Files from Media .................................24
PhotoCapture Center print settings overview ................................................24
Fax ...................................................................................................................... 25
7
Before Faxing ..........................................................................................................25
Set Your Station ID ........................................................................................25
Telephone Line Interference/VoIP..................................................................25
Receive Modes ..............................................................................................26
Choose the Correct Receive Mode................................................................27
Set the F/T Ring Time (Pseudo/Double-ring).................................................28
Set the Number of Rings Before the Machine Answers (Ring Delay) ...........28
Store Numbers ........................................................................................................29
Store Address Book Numbers .......................................................................29
Change or Delete Address Book Names or Numbers ...................................29
Telephone Services and External Devices ..............................................................31
Voice Mail ......................................................................................................31
Voice Over Internet Protocol (VoIP) ...............................................................31
Connection of an External Telephone Answering Device (TAD)....................31
External and Extension Telephones ..............................................................31
Fax Using Your Machine .........................................................................................32
Send a Fax ....................................................................................................32
Set Fax Preview to On...................................................................................33
Preview New Faxes .......................................................................................34
Fax Using Your Computer (PC-FAX).......................................................................36
Send Faxes from Your Computer ..................................................................36
Receive Faxes on Your Computer (Windows® only) .....................................36
Routine Maintenance ........................................................................................ 38
A
Clean the Scanner...................................................................................................38
Check the Print Quality............................................................................................38
Check the Print Alignment from Your Brother Machine ...........................................40
Troubleshooting ................................................................................................ 41
B
Identify the Problem.................................................................................................41
Error and Maintenance Messages...........................................................................43
Transfer Your Faxes or Fax Journal Report...................................................50
Troubleshooting for Wireless LAN setup .................................................................51
Wireless LAN Report Error Codes.................................................................51
Fax and Telephone Problems ..................................................................................53
Troubleshooting for Other Fax Problems.......................................................54
Print or Scan Problems............................................................................................56
Troubleshooting for Other Print Problems .....................................................58
ix
Document and Paper Jams .....................................................................................59
Document Jams.............................................................................................59
Printer Jam or Paper Jam..............................................................................60
Appendix ............................................................................................................ 67
C
Enter Text on Your Brother Machine........................................................................67
Information for compliance with Commission Regulation 801/2013........................67
Supply Specifications ..............................................................................................68
Index ................................................................................................................... 69
D
x
32 4
1
General Information
1
Control Panel Overview
The control panel will vary depending on your model.
1
General Information
1. NFC (Near Field Communication) logo
(MFC-J880DW)
• If your Android™ device supports the NFC feature, you can print from your device or scan
documents to your device by touching it to the NFC logo on the control panel.
2. 2.7"(67.5 mm) Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on this Touchscreen.
Adjust the angle of the Touchscreen LCD and Touchpanel by lifting it.
3. Touchpanel
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
1
While the machine is in Sleep Mode, the Home icon blinks.
(Cancel)
Press to cancel an operation (available when illuminated in red).
4. Power On/Off
Press to turn the machine on.
Press and hold down to turn the machine off. The Touchscreen will display [Shutting
Down] and will stay on for a few seconds before turning itself off. If you have connected an
external telephone or TAD, it is always available.
If you turn the machine off using
print quality. To prolong print head life, provide better ink efficiency, and maintain print quality,
keep your machine connected to a power source at all times.
, it will still clean the print head periodically to maintain
2
Touchscreen LCD
1
7
6
3
4
5
2
1
7
6
3
4
5
2
2. Quiet Mode
Overview
There are two Home screens that you can
access by pressing d or c.
From the Home screens, you can access WiFi setup, Shortcuts, Ink levels and Setup
screens.
Home Screen 1
This screen shows the machine’s status when
the machine is idle. This Home screen is also
called the Ready Mode screen. When
displayed, this indicates that your machine is
Ready for the next command.
Home Screen 1 provides access to [Fax],
[Copy] and [Scan] operations.
This icon appears when the [Quiet
Mode] setting is set to [On].
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
3.
Wireless Status
Each icon in the following table shows the
wireless network status.
Your machine has not been
connected to the wireless access
point.
Press this button to configure
wireless settings. For more
information, see the Quick Setup
Guide.
Wireless network is connected.
A three-level indicator in each of
the Home screens displays the
current wireless signal strength.
The wireless access point cannot
be detected.
The wireless setting is disabled.
1
General Information
Home Screen 2
Home Screen 2 provides access to additional
features, such as [Photo], [Web] and
[Apps] operations.
1. Date & Time
Displays the date and time set on the
machine.
You can configure wireless settings by
pressing the Wireless Status button.
4. [Shortcuts]
Create Shortcuts for frequently-used
operations such as sending a fax, copying,
scanning and using Web Connect.
3
• There are three Shortcuts screens.
8
You can program four shortcuts on
each screen.
• To display the other Shortcuts screens,
press d or c.
5. [Ink]
Displays the available ink volume. Press
to access the [Ink] menu.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.
6. [Settings]
Press to access the [Settings] menu.
7. Modes:
For more information, see the Web
Connect Guide: solutions.brother.com/
manuals
• [Apps]
Press to connect the Brother machine
to the Brother Apps service.
For more information, see the Web
Connect Guide: solutions.brother.com/
manuals
8. [Stored Fax(es):]
When [Fax Preview] 1 is set to [Off],
[Stored Fax(es)] displays how many
received faxes are in the machine's
memory.
Press [Print] to print the faxes.
[Fax]
•
Press to access Fax mode.
• [Copy]
Press to access Copy mode.
• [Scan]
Press to access Scan mode.
• [Photo]
Press to access Photo mode.
• [Web]
Press to connect the Brother machine
to an Internet service.
1 MFC-J880DW only
4
9. [New Fax(es):]
9
10
(MFC-J880DW)
• This product adopts the font of
ARPHIC TECHNOLOGY CO.,LTD.
• DO NOT touch the LCD immediately
after plugging in the power cord or
turning on the machine. Doing this may
cause an error.
When [Fax Preview] is set to [On],
[New Fax(es)] displays how many new
faxes you have received and stored in the
memory.
Press [View] to view the faxes on the
Touchscreen.
10. Warning icon
Cloud Service Notifications
If you use Brother Web Connect and [New
Function Notice] is set to [On],
notifications about cloud services will appear
on the Home screen.
Check for new notifications by pressing
[Detail].
1
General Information
The warning icon appears when there
is an error or maintenance message;
press [Detail] to view it, and then press
to return to Ready mode.
IMPORTANT
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.
5
Access Brother Utilities
Choose the operation you want to use.
3
(Windows®)
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your computer.
Do one of the following:
1
• (Windows® XP, Windows Vista® and
Windows® 7)
Click (Start) > All Programs >
Brother > Brother Utilities.
• (Windows® 8)
Tap or click
either on the Start screen or the
desktop.
• (Windows® 8.1)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based
device, swipe up from the bottom of
the Start screen to bring up the Apps
screen).
When the Apps screen appears, tap
or click (Brother Utilities).
(Brother Utilities)
Uninstall the Brother
Software and Drivers
(Windows®)
Launch (Brother Utilities).
1
Click the drop-down list, and then select
2
your model name (if not already
selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box
to uninstall the software and drivers.
Select your machine.
2
6
1
1
2
2
Paper Handling
Load Paper
Load paper in the paper tray
• If the [Check Paper] setting is set to
[On] and you pull the paper tray out of
the machine, a message appears on the
LCD asking if you want to change the
paper type and paper size. Change the
Paper Size and Paper Type settings if
needed, following the on-screen
instructions.
• Load only one size and type of paper in
the paper tray at a time.
• When you load a different paper size in
the tray, you must change the Paper
Size setting in the machine or the paper
size setting on your computer.
Pull the paper tray completely out of the
1
machine.
Gently press and slide the paper width
3
guides (1) and then the paper length
guide (2) to fit the paper size.
Fan the stack of paper well.
4
Gently load paper in the paper tray with
5
the printing surface face down.
2
Paper Handling
Open the output paper tray cover (1).
2
Make sure the paper is flat in the tray
and the paper length guide (1) touches
the edges of the paper.
7
1
IMPORTANT
1
2
1
1
2
• Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
• Loading more than 20 sheets of Photo 2L
(13 x 18 cm) paper may cause paper jams.
Close the output paper tray cover.
7
Slowly push the paper tray completely
into the machine.
While holding the paper tray in the
8
machine, pull out the paper support (1)
until it locks into place, and then unfold
the paper support flap (2).
To add paper before the tray is empty,
remove the paper from the tray and
combine it with the paper you are adding.
Always fan the stack of paper well to
prevent the machine from feeding multiple
pages.
Gently adjust the paper width guides (1)
6
to fit the paper.
Make sure the paper guides touch the
edges of the paper.
Load Photo Paper
Use the photo paper tray which is located on
the top of the output paper tray cover, to print
on Photo (10 x 15 cm) or Photo L (89 x 127
mm) size paper.
Press the blue photo paper tray release
1
button (1) and slide the output paper
tray cover forward until it locks into the
photo printing position (2).
8
Load up to 20 sheets of photo paper in
1
2
the photo paper tray with the printing
surface face down.
IMPORTANT
When you have finished printing photos,
return the photo paper tray to the Normal
printing position. If you do not, you will get a
[No Paper Fed] error when you use cut
sheet paper.
Photo Paper Tray in the Normal printing
position
2
Gently adjust the paper width guides to
3
fit the paper. Make sure the paper width
guides (1) touch the edges of the paper
and the paper is flat in the tray.
Paper Handling
Photo Paper Tray in the Photo printing
position
Related Information
• Print Photos from ControlCenter4
(Windows®) on page 15
Load Paper in the Manual Feed Slot
Load special print media in this slot one sheet
at a time.
IMPORTANT
• DO NOT load more than one sheet of
paper in the manual feed slot at any one
time. Doing this may cause a paper jam.
• DO NOT load paper in the manual feed slot
when you are printing from the paper tray.
Doing this may cause a paper jam.
9
Open the manual feed slot cover.
1
Lift up the paper support.
2
Load only one sheet of paper in the
4
manual feed slot with the printing
surface face up.
Using both hands, gently adjust the
5
manual feed slot paper guides to fit the
paper.
Slide the manual feed slot paper guides
3
to fit the width of the paper you are
using.
10
Using both hands, push one sheet of
2
1
6
paper into the manual feed slot until the
front edge touches the paper feed
rollers. Let go of the paper when you
hear the machine pull it. The LCD
displays [Manual Feed Slot
ready.]. Read the instruction
displayed on the LCD, and then press
[OK].
• If the document does not fit on one
sheet, the Touchscreen will prompt you
to load another sheet of paper. Place
another sheet of paper in the manual
feed slot, and then press [OK] on the
Touchscreen.
• When you are using envelopes, load
the envelopes with the printing surface
face up and the flap on the left as
shown in the illustration.
2
Paper Handling
While holding the paper tray in the
7
machine, pull out the paper support (1)
until it locks into place, and then unfold
the paper support flap (2).
• When loading an envelope, or a sheet
of thick paper, push the envelope into
the manual feed slot until you feel the
paper feed rollers grab it.
Related Information
• Error and Maintenance Messages on
page 43
11
Change the Check Paper Size Setting
Change the Paper Size and Paper Type
If the Check Paper setting is set to [On] and
you pull the paper tray out of the machine, the
LCD displays a message asking if you want to
change the Paper Size and Paper Type
settings.
The default setting is [On].
Press
1
Settings] > [General Setup] >
[Check Paper].
Press [On] or [Off].
2
Press .
3
[Settings] > [All
Related Information
• Error and Maintenance Messages on
page 43
Set the Paper Size and Paper Type settings
for the paper tray.
• To get the best print quality, set the
machine for the type of paper you are
using.
• When you change the size of the paper
you load in the tray, you must change the
Paper Size setting on the LCD at the same
time.
Do one of the following:
1
• (MFC-J680DW)
Press
Type].
• (MFC-J880DW)
Press [Settings] > [Tray
Setting] > [Paper Type].
Press a or b to display the [Plain
2
Paper], [Inkjet Paper], [Brother
BP71] or [Other Glossy] option,
and then press the option you want.
[Settings] > [Paper
Press [Paper Size].
3
Press a or b to display the paper size
4
options, and then press the option you
want.
Press
5
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
glossy paper, remove each sheet at once
to prevent smudging or paper jams.
.
12
Related Information
1
1
• Error and Maintenance Messages on
page 43
Recommended Print Media
For the best print quality, we recommend
using the Brother paper listed in the table.
If Brother paper is not available in your
country, we recommend testing various paper
types before purchasing large quantities.
Brother paper
Paper Type Item
A4 Plain BP60PA
A4 Glossy Photo BP71GA4
A4 Inkjet (Matte) BP60MA
Handle and Use Print Media
• Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
• Avoid touching the shiny (coated) side of
photo paper.
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or irregularly
shaped
2
Paper Handling
10 x 15 cm Glossy
Photo BP71GP
1. 2 mm or greater curl may cause jams
to occur.
• Extremely shiny or highly textured
• Paper that cannot be arranged uniformly
when stacked
• Paper made with a short grain
Paper capacity of the output paper tray
cover
Up to 50 sheets of A4 80 g/m² paper.
• Photo paper must be picked up from the
output paper tray cover one page at a time
to avoid smudging.
13
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