Brother MFC-J245 User Guide

Basic User’s Guide

MFC-J245

Version 0

UK/IRE/GEN

If you need to contact Customer Service

Please complete the following information for future reference:

Model Number: MFC-J245 Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration/

© 2013 Brother Industries, Ltd. All rights reserved.

User's Guides and where do I find them?

Which Guide?	What's in it?	Where is it?
Product Safety Guide	Read this Guide first. Please read the Safety	Printed / In the box
	Instructions before you set up your machine. See
	this Guide for trademarks and legal limitations.
Quick Setup Guide	Follow the instructions for setting up your machine	Printed / In the box
	and installing the drivers and software for the
	operating system and connection type you are
	using.
Basic User’s Guide	Learn the basic Fax, Copy and Scan operations, and	Printed / In the box 1
	how to replace consumables. See troubleshooting
	tips.
Advanced User’s Guide	Learn more advanced operations: Fax, Copy,	PDF file / CD-ROM
	security features, printing reports and performing
	routine maintenance.
Software and Network	This Guide provides instructions for Scanning,	HTML file/CD-ROM
User’s Guide 2	Printing, PC-Fax and other operations that can be
	performed by connecting your Brother machine to a
	computer. You can also find useful information
	about using the Brother ControlCenter utility, using
	your machine in a network environment, and
	frequently used terms.

1This may differ depending on your country.

2Network features are not supported by the MFC-J245.

i

Table of Contents

(Basic User’s Guide)

1	General information	1
	Using the documentation .......................................................................................	1
	Symbols and conventions used in the documentation ....................................	1
	Accessing Brother Utilities (Windows® 8) .............................................................	2
	Accessing the Advanced User’s Guide and Software and
	Network User’s Guide.........................................................................................	2
	Viewing User’s Guides ....................................................................................	2
	Accessing Brother Support (Windows®)................................................................	4
	Accessing Brother Support (Macintosh) ................................................................	5
	Control panel overview ..........................................................................................	6
	Basic Operations ...................................................................................................	8
	Volume Settings.....................................................................................................	8
	Ring Volume ....................................................................................................	8
	Beep Volume ...................................................................................................	9
	Speaker Volume ..............................................................................................	9
	LCD display ...........................................................................................................	9
	LCD Contrast...................................................................................................	9
2	Loading paper	10
	Loading paper and other print media...................................................................	10
	Loading envelopes ........................................................................................	12
	Unprintable area ............................................................................................	15
	Paper settings......................................................................................................	16
	Paper Type ....................................................................................................	16
	Paper Size .....................................................................................................	16
	Acceptable paper and other print media..............................................................	16
	Recommended print media ...........................................................................	17
	Handling and using print media .....................................................................	17
	Choosing the right print media.......................................................................	18
3	Loading documents	19
	How to load documents .......................................................................................	19
	Using the ADF ...............................................................................................	19
	Using the scanner glass ................................................................................	20
	Unscannable area .........................................................................................	21
4	Sending a fax	22
	How to send a fax ................................................................................................	22
	Stop faxing.....................................................................................................	23
	Setting scanner glass size for faxing .............................................................	23
	Colour fax transmission .................................................................................	23
	Cancelling a fax in progress ..........................................................................	23
	Transmission Verification Report...................................................................	24

ii

5	Receiving a fax	25
	Receive Modes ....................................................................................................	25
	Choose the Receive Mode ..................................................................................	25
	Using Receive Modes..........................................................................................	26
	Fax Only ........................................................................................................	26
	Fax/Tel...........................................................................................................	26
	Manual...........................................................................................................	26
	External TAD .................................................................................................	26
	Receive Mode settings ........................................................................................	27
	Ring Delay .....................................................................................................	27
	F/T Ring Time (Fax/Tel mode only)...............................................................	27
	Fax Detect .....................................................................................................	28
6	Telephone and external devices	29
	Voice operations ..................................................................................................	29
	Fax/Tel mode.................................................................................................	29
	Caller ID (U.K. and Ireland only)....................................................................	29
	Telephone services..............................................................................................	30
	Setting the Telephone Line Type...................................................................	30
	Voice over Internet Protocol (VoIP) ...............................................................	31
	Connecting an external TAD (telephone answering device)................................	32
	Connection settings .......................................................................................	32
	Recording an outgoing message (OGM) on an external TAD.......................	33
	Multi-line connections (PBX) .........................................................................	33
	External and extension telephones......................................................................	34
	Connecting an external or extension telephone ............................................	34
	Operation from external and extension telephones.......................................	34
	Using extension telephones (U.K. only) ........................................................	35
	Using remote codes.......................................................................................	36
7	Dialling and storing numbers	37
	How to dial ...........................................................................................................	37
	Manual dialling...............................................................................................	37
	Speed Dialling ...............................................................................................	37
	Fax Redial .....................................................................................................	37
	Storing numbers ..................................................................................................	38
	Storing a pause .............................................................................................	38
	Storing Speed Dial numbers..........................................................................	38
	Changing and deleting Speed Dial numbers .................................................	39
8	Making copies	40
	How to copy .........................................................................................................	40
	Stop copying..................................................................................................	40
	Copy options........................................................................................................	41
	Paper Type ....................................................................................................	41
	Paper Size .....................................................................................................	41

iii

9	How to print from a computer	42
	Printing a document.............................................................................................	42
10	How to scan to a computer	43
	Before scanning...................................................................................................	43
	Scanning a document as a PDF file using ControlCenter4 (Windows®) .............	43
	How to change the machine’s SCAN mode settings for PDF scanning using
	ControlCenter4 (Windows®) .............................................................................	47
	How to scan a document as a PDF file using the control panel
	(Windows® and Macintosh) ..............................................................................	49
A	Routine maintenance	50
	Replacing the ink cartridges ................................................................................	50
	Cleaning and checking the machine....................................................................	53
	Cleaning the scanner glass ...........................................................................	53
	Cleaning the print head .................................................................................	54
	Checking the print quality ..............................................................................	54
	Checking the print alignment .........................................................................	55
	Setting the date and time.....................................................................................	56
B	Troubleshooting	57
	Identifying your problem ......................................................................................	57
	Error and maintenance messages.......................................................................	59
	Transferring your faxes or Fax Journal report ...............................................	66
	Document jam ..............................................................................................	67
	Printer jam or paper jam ................................................................................	68
	If you are having difficulty with your machine ......................................................	76
	Dial Tone detection........................................................................................	86
	Telephone line interference / VoIP ................................................................	86
	Machine Information ............................................................................................	87
	Checking the serial number...........................................................................	87
	Checking the firmware version ......................................................................	87
	Reset functions..............................................................................................	87
	How to reset the machine..............................................................................	87
C	Settings and features tables	88
	Using the Settings tables .....................................................................................	88
	Menu keys ...........................................................................................................	88
	Menu table ...........................................................................................................	90
	Entering Text .....................................................................................................	103
	Inserting spaces .........................................................................................	103
	Making corrections ......................................................................................	103
	Repeating letters .........................................................................................	103
	Special characters and symbols..................................................................	104

iv

D	Specifications	105
	General..............................................................................................................	105
	Print media.........................................................................................................	107
	Fax.....................................................................................................................	108
	Copy ..................................................................................................................	109
	Scanner .............................................................................................................	110
	Printer ................................................................................................................	111
	Interfaces ...........................................................................................................	112
	Computer requirements .....................................................................................	113
	Consumable items .............................................................................................	114
E	Index	115

v

Table of Contents

(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM.

1	General setup		B	Glossary
	Memory Storage		C	Index
	Automatic Daylight Saving Time
	(MFC model)
	Sleep Mode
	Auto Power Off (DCP model)
	LCD
	Mode Timer (MFC model)
2	Security features
	(MFC model)
	TX Lock
3	Sending a fax (MFC model)
	Additional sending options
	Additional sending operations
4	Receiving a fax (MFC model)
	Memory Receive (Monochrome only)
	Additional receiving operations
5	Dialling and storing numbers
	(MFC model)
	Voice operations
	Additional dialling operations
	Additional ways to store numbers
6	Printing reports
	Fax reports (MFC model)
	Reports
7	Making copies
	Copy options
A	Routine maintenance
	Cleaning and checking the machine
	Packing and shipping the machine

vi

1 General information

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation

1

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies specific buttons on the machine’s control panel, or on the computer screen.

Italics Italicized typeface emphasizes an important point or refers you to a related topic.

Courier Text in the Courier New font New identifies messages on the

LCD of the machine.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

Notes tell you how to respond to a situation that may arise or give tips about how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shocks.

1

Chapter 1

Accessing Brother

Utilities (Windows® 8)

If you are using a tablet or PC running

Windows® 8, you can make your selections either by tapping the screen or by clicking with your mouse.

After the printer driver is installed,

(Brother Utilities) appears on both the Start screen and the desktop.

a Tap or click Brother Utilities from either the Start screen or the desktop.

b Select your machine.

c Choose the function you want to use.

Accessing the

Advanced User’s

Guide and Software

and Network User’s

Guide

This Basic User’s Guide does not contain all the information about the machine, such as how to use the advanced Fax, Copy, Printer, Scanner, and PC-Fax. When you are ready to learn detailed information about these operations, you can read the Advanced User’s Guide and Software and Network User’s Guide in HTML format that are on the CD-ROM.

Viewing User’s Guides

(Windows®)

(Windows® XP/Windows Vista®/ Windows® 7)

(Start), All Programs, select Brother,

MFC-XXXX (where XXXX is your model name) from the programs list, and then choose User’s Guides.

(Windows® 8)

Click

(Brother Utilities), and then click

the drop-down list and select your model name (if not already selected). Click Support in the left navigation bar, and then click

User’s Guides.

If you have not installed the software, you can find the documentation on the CD-ROM by following these instructions:

2

a Turn on your PC. Insert the Brother CD-ROM into your CD-ROM drive.

NOTE

If the Brother screen does not appear, go to Computer or My Computer. (For

Windows® 8: Click

(File Explorer)

on the taskbar, and then go to Computer.) Double-click the CD-ROM icon, and then double-click start.exe.

b If the model name screen appears, click your model name.

c If the language screen appears, click your language. The CD-ROM

Top Menu will appear.

d Click User’s Guides.

e Click PDF/HTML documents. If the country screen appears, choose your country. After the list of User’s Guides appears, choose the guide you want to read.

General information

(Macintosh)

a Turn on your Macintosh. Insert the	1
Brother CD-ROM into your CD-ROM

drive. The following window will appear.

b Double-click the User’s Guides icon.

c Select your model and language if needed.

d Click User’s Guides. If the country screen appears, choose your country.

e After the list of User’s Guides appears, choose the Guide you want to read.

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software and Network User’s Guide

Scan

ControlCenter

Nuance™ PaperPort™ 12SE How-to-Guides

(Windows®)

The complete Nuance™ PaperPort™ 12SE How-to-Guides can be viewed from the Help section in the PaperPort™ 12SE application.

3

Chapter 1

Presto! PageManager User’s Guide (Macintosh)

NOTE

Presto! PageManager must be downloaded and installed before use. For more information, see Accessing Brother Support (Macintosh) on page 5.

The complete Presto! PageManager User’s Guide can be viewed from the Help section in the Presto! PageManager application.

Accessing Brother

Support (Windows®)

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

Click Brother Support on the Top Menu. The following screen will appear:

To access our website (http://www.brother.com/), click

Brother Home Page.

For the latest news and product support information (http://solutions.brother.com/), click

Brother Solutions Center.

To visit our website for original Brother Supplies (http://www.brother.com/original/), click Supplies Information.

To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) for FREE photo projects and printable downloads, click

Brother CreativeCenter.

To return to the top menu, click Back or if you have finished, click Exit.

4

Accessing Brother

Support (Macintosh)

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

Double-click the Brother Support icon. The following screen will appear:

To download and install Presto! PageManager, click

Presto! PageManager.

To register your machine from the Brother Product Registration Page (http://www.brother.com/registration/), click On-Line Registration.

For the latest news and product support information (http://solutions.brother.com/), click

Brother Solutions Center.

To visit our website for original Brother Supplies (http://www.brother.com/original/), click

Supplies Information.

General information

1

5

Chapter 1

Control panel overview

1

10

2

3

4

1LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and use your machine.

2Mode keys:

 FAX

Lets you access the Fax mode.

 SCAN

Lets you access the Scan mode.

a or b

Press a or b to scroll through the menus and options.

Menu

Access the main menu.

Clear

Press to delete characters or to go back to the previous menu level.

OK

Lets you choose a setting.

 COPY

Lets you access the Copy mode.

3 Menu keys:

 d c

While the machine is idle, you can press these keys to adjust the ring volume.



4Copy Options

Lets you temporarily change the copy settings when in copy mode.

5Telephone keys:

Redial/Pause

Redials the last number called. It also inserts a pause when dialling.

Tel/R

Lets you store, look up, and dial numbers that are stored in the memory.

d or c

Press d or c to move the selected area left or right on the LCD.

This key is used to have a telephone conversation after picking up the external handset during the F/T Ring (fast double-ring).

Also, when connected to a PBX, you can use this key to gain access to an outside line or to transfer a call to another extension.

6

General information

1

9

8

7

5

6

6Start keys:

 Mono Start

Lets you start sending faxes or making copies in monochrome. Also lets you start a scanning operation (in colour or mono depending on the scan setting in the ControlCenter software).

 Colour Start

Lets you start sending faxes or making copies in full colour. Also lets you start a scanning operation (in colour or mono, depending on the scan setting in the ControlCenter software).

7 Power On/Off

Press to turn on the machine. Press and hold down to turn off the

If you turn off the machine using

, it will still

periodically clean the print head to maintain print quality. To prolong the life of the print head, provide better ink efficiency and maintain print quality, you should keep your machine connected to the power at all times.

8 Stop/Exit

Stops an operation or exits the menu.

9Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

10Fax Resolution

Lets you temporarily change the resolution when sending a fax.

machine. The LCD will show Shutting Down and will stay on for a few seconds before turning off.

If you have connected an external telephone or TAD, it is always available.

7

Chapter 1

Basic Operations

The following steps show how to change a setting in the machine. In this example, the Receive Mode setting is changed from

Fax Only to Fax/Tel. a Press (FAX). b Press Menu, 3, 1, 1.

Fax Only

Select ab & OK

c Press a or b to choose Fax/Tel.

Fax/Tel

d Press OK.

Accepted

NOTE

Press Clear if you want to go back to the previous level.

e Press Stop/Exit.

Volume Settings

Ring Volume

You can choose from a range of ring volume levels, from High to Off.

While the machine is idle, press d or c to adjust the volume level. The LCD shows the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it.

You can also change the volume through the menu, by following the instructions below:

Setting the Ring Volume a Press Menu, 2, 4, 1.

b Press a or b to choose Low, Med, High or Off.

Press OK.

c Press Stop/Exit.

8

Beep Volume

When the beep is on, the machine will make a sound when you press a key, or if you make a mistake, or after you send or receive a fax.

You can choose from a range of sound volume levels.

a Press Menu, 2, 4, 2.

b Press a or b to choose Low, Med, High or Off.

Press OK.

c Press Stop/Exit.

Speaker Volume

You can choose from a range of speaker volume levels.

a Press Menu, 2, 4, 3.

b Press a or b to choose Low, Med, High or Off.

Press OK.

c Press Stop/Exit.

General information

LCD display

LCD Contrast	1

You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD, try changing the contrast setting.

a Press Menu, 2, 5.

b Press a or b to choose Light or Dark. Press OK.

c Press Stop/Exit.

9

2 Loading paper

Loading paper and other print media

Load only one size of paper and one type of paper in the paper tray at any time.

(For more information about paper size, weight and thickness, see Choosing the right print media on page 18.)

a Pull the paper tray completely out of the machine.

NOTE

•If the paper support flap (1) is open, close it, and then close the paper support (2).

1

2

•When you load a different paper size in the tray, you will need to change the Paper Size setting in the menu of the machine at the same time.

(See Paper Size on page 16.)

b Lift the output paper tray cover (1).

1

c Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size.

Make sure that the triangular marks (3) on the paper width guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

1

3

2

3

10

d Fan the stack of paper well to avoid paper jams and misfeeds.

NOTE

Always make sure that the paper is not curled or wrinkled.

e Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray.

Loading paper

NOTE

If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are

adding. Always fan the stack of paper well 2 before loading it in the tray. If you add

paper without fanning the stack, the machine may feed multiple pages.

f Gently adjust the paper width guides (1) to fit the paper.

Make sure the paper width guides lightly touch the sides of the paper.

1

g Close the output paper tray cover.

IMPORTANT

Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

11

Chapter 2

h Slowly and firmly push the paper tray completely into the machine.

i While holding the paper tray in place, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

2

1

Loading envelopes

About envelopes

Use envelopes that weigh between 80 to 95 g/m2.

Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing multiple envelopes.

IMPORTANT

DO NOT use the following types of envelopes, as they will not feed correctly:

•That are of a baggy construction.

•That have windows.

•That are embossed (have raised writing on them).

•That have clasps or staples.

•That are pre-printed on the inside.

Glue			Double flaps

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

12

Loading envelopes

a Before loading, press the corners and sides of envelopes to make them as flat as possible.

IMPORTANT

If envelopes are “double-feeding”, put one envelope in the paper tray at a time.

Loading paper
b Put envelopes in the paper tray with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes in the tray with the flap on the
left, as shown in the illustration. Gently	2
press and slide the paper width
guides (1) and paper length guide (2) to

fit the size of the envelopes.

1

2

13

Chapter 2

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap.

b Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration.

c Select Reverse Print (Windows®) or

Reverse page orientation (Macintosh) in the printer driver’s dialog box, and then adjust the size and margin in your application.

(See Software and Network User’s Guide.)

14

Loading paper

Unprintable area
The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper when the Borderless print feature is available and turned on.		2
(See Software and Network User’s Guide.)
Cut-Sheet Paper	Envelopes
1	1

2

4

2

4

3

				3
	Top (1)	Left (2)	Bottom (3)		Right (4)
Cut-Sheet	3 mm	3 mm	3 mm		3 mm
Envelopes	22 mm	3 mm	22 mm		3 mm

NOTE

The Borderless print feature is not available for envelopes and 2-sided printing.

15

Chapter 2

Paper settings

Paper Type

To get the best print quality, set the machine for the type of paper you are using.

a Press Menu, 2, 2.

b Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71, Other Glossy or Transparency. Press OK.

c Press Stop/Exit.

NOTE

The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

Paper Size

You can use the following sizes of paper for printing copies: A4, A5, Photo (10 15 cm) and Letter. You can use the following sizes of paper for printing faxes: A4 and Letter. When you change the size of paper you load in the machine, you will need to change the Paper Size setting at the same time so your machine can fit an incoming fax on the page.

a Press Menu, 2, 3.

b Press a or b to choose A4, A5, 10x15cm or Letter.

Press OK.

c Press Stop/Exit.

Acceptable paper and other print media

The print quality can be affected by the type of paper you use in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper that is loaded in the tray.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

When you print on inkjet paper (coated paper), transparencies and glossy paper, be sure to choose the correct print media in the printer driver’s Basic tab or the machine’s Paper Type setting.

(See Paper Type on page 16.)

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

When using transparencies or photo paper, remove each sheet at once to prevent smudging or paper jams.

Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and may stain your fingers.

16

Recommended print media

To get the best print quality, we suggest using the Brother paper in the table.

If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

We recommend using 3M Transparency Film when you print on transparencies.

Brother paper

Paper Type	Item
A4 Plain	BP60PA
A4 Glossy Photo	BP71GA4
A4 Inkjet (Matte)	BP60MA
10 15 cm Glossy	BP71GP
Photo

Handling and using print media

Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Avoid touching the shiny (coated) side of the photo paper. Load photo paper with the shiny side facing down.

Avoid touching either side of the transparency paper because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.

Loading paper

IMPORTANT

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or

irregularly shaped paper

2

1

1

12 mm or greater curl may cause jams to occur.

•Extremely shiny or highly textured paper

•Paper that cannot be arranged uniformly when stacked

•Short grain paper

Paper capacity of the output paper tray cover

Up to 50 sheets of 80 g/m2 A4 paper.

Transparencies and photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging.

17

Chapter 2

Choosing the right print media

Paper type and size for each operation

Paper Type	Paper Size						Usage
							Fax	Copy	Printer
Cut-Sheet	A4	210	297 mm (8.3			11.7 in.)	Yes	Yes	Yes
	Letter	215.9		279.4 mm (8 1/2 11 in.)			Yes	Yes	Yes
	Executive	184		267 mm (7 1/4 10 1/2 in.)			–	–	Yes
	A5	148		210 mm (5.8		8.3 in.)	–	Yes	Yes
	A6	105		148 mm (4.1		5.8 in.)	–	–	Yes
Cards	Photo	10 15 cm (4 6 in.)					–	Yes	Yes
	Photo 2L	13 18 cm (5 7 in.)					–	–	Yes
	Index Card	127	203 mm (5		8 in.)		–	–	Yes
Envelopes	C5 Envelope	162	229 mm (6.4			9 in.)	–	–	Yes
	DL Envelope	110	220 mm (4.3			8.7 in.)	–	–	Yes
	Com-10	105		241 mm (4 1/8 9 1/2 in.)			–	–	Yes
	Monarch	98 191 mm (3 7/8 7 1/2 in.)					–	–	Yes
Transparencies	A4	210		297 mm (8.3		11.7 in.)	–	Yes	Yes
	Letter	215.9 279.4 mm (8 1/2 11 in.)					–	Yes	Yes
	A5	148		210 mm (5.8	8.3 in.)		–	Yes	Yes

Paper weight, thickness and capacity

Paper Type			Weight	Thickness	No. of
					sheets
Cut-Sheet		Plain Paper	64 to 120 g/m2	0.08 to 0.15 mm	100 1
		Inkjet Paper	64 to 200 g/m2	0.08 to 0.25 mm	20
		Glossy Paper	Up to 220 g/m2	Up to 0.25 mm	20 2
Cards		Photo Card	Up to 220 g/m2	Up to 0.25 mm	20 2
		Index Card	Up to 120 g/m2	Up to 0.15 mm	30
Envelopes			80 to 95 g/m2	Up to 0.52 mm	10
Transparencies			–	–	10

1Up to 100 sheets of 80 g/m2 paper.

2BP71 (260 g/m2) paper is especially designed for Brother inkjet machines.

18

3 Loading documents

How to load documents

You can send a fax, make copies, or scan from the ADF (automatic document feeder) and from the scanner glass.

Using the ADF

The ADF can hold up to 20 pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the edges of the pages before placing them in the ADF.

Document Sizes and Weights

Length:	148 to 355.6 mm
Width:	148 to 215.9 mm
Weight:	64 to 90 g/m2

a Unfold the ADF Document Support (1).

1

3

b Fan the pages well.

c Adjust the paper guides (1) to fit the width of your documents.

How to load documents

IMPORTANT

•DO NOT pull on the document while it is feeding.

•DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, glued or taped.

•DO NOT use cardboard, newspaper or fabric.

Make sure documents written with ink or modified with correction fluid are completely dry.

1

d Place your documents face down, top edge first in the ADF underneath the guides until you feel them touch the feed rollers.

The screen will display ADF Ready.

IMPORTANT

DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

19

Chapter 3

e After using the ADF, close the ADF Document Support. Push down on the upper-left portion of the ADF Document Support to close it completely.

b Using the document guidelines on the left and top, place the document

face down in the upper left corner of the scanner glass.

Using the scanner glass

You can use the scanner glass to fax, copy, or scan single pages or pages of a book.

Document sizes supported

Length:	Up to 297 mm
Width:	Up to 215.9 mm
Weight:	Up to 2 kg

How to load documents

NOTE

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

1

1 document cover

c Close the document cover.

IMPORTANT

If you are scanning a book or thick document, DO NOT slam the cover down or press on it.

20

Loading documents

Unscannable area

The scannable area depends on the settings in the application you are using. The figures show the unscannable areas.

1

3

2

4

3

	Usage	Document	Top (1)	Left (2)
		Size	Bottom (3)	Right (4)
	Fax	A4	3 mm	3 mm 1
		Letter		4 mm
		Legal
	Copy	All paper	3 mm	3 mm
		sizes
	Scan		1 mm	1 mm

1The unscannable area is 1 mm when you use the ADF.

21

4 Sending a fax

How to send a fax

The following steps show how to send a fax.

a Do one of the following to load your document:

Place the document face down in the ADF. (See Using the ADF

on page 19.)

Load your document face down on the scanner glass. (See Using the scanner glass on page 20.)

NOTE

•To send colour faxes with multiple pages, use the ADF.

•If you send a mono fax from the ADF when the memory is full, it will be sent in real time.

•You can use the scanner glass to fax pages of a book one at a time. The documents can be up to A4 or Letter size.

•Since you can only scan one page at a time, it is easier to use the ADF if you are sending a multiple-page document.

b Press (FAX).

c You can change the following fax-sending settings.

(Basic User’s Guide)

For information about changing the following fax-sending settings, see pages 23 to 24.

Glass Scan Size

Colour Fax Transmission

Transmission Verification Report (Setup)

(Advanced User’s Guide)

For more advanced fax-sending operations and settings

(See Advanced User’s Guide: Sending

afax (MFC model).)

Contrast

Fax Resolution

Faxing at the end of a call

Broadcasting

Real Time Transmission

Overseas Mode

Cancelling Waiting Jobs

d Enter the fax number using the dial pad, Speed Dial or Search.

22

e Press Mono Start or Colour Start.

Faxing from the ADF

The machine starts scanning the document to be sent.

Faxing from the scanner glass

If you pressed Mono Start, the machine starts scanning the first page. Go to step f.

If you pressed Colour Start, the machine starts dialling and sending the document.

f When the LCD asks you Next Page?, do one of the following:

To send a single page, press 2 to choose No(Dial) (or press

Mono Start again).

The machine starts sending the document.

To send more than one page, press 1 to choose Yes and go to step g.

g Place the next page on the scanner glass.

Press OK.

The machine starts scanning the page. (Repeat steps f and g for each additional page.)

h After all the pages have been scanned, press 2 or Mono Start to start.

Stop faxing

To stop faxing, press Stop/Exit.

Sending a fax

Setting scanner glass size for faxing

When documents are Letter size, you need to set the Scan Size to Letter. If you do not, the side portion of the faxes will be missing.

a Load your document.

b Press (FAX).

4

c Press Menu, 3, 2, 0.

d Press a or b to choose Letter (or A4). Press OK.

e Press Stop/Exit.

f Enter the fax number.

g Press Mono Start or Colour Start.

NOTE

This setting is only available for sending documents from the scanner glass.

Colour fax transmission

Your machine can send a colour fax to machines that support this feature.

Colour faxes cannot be stored in the machine’s memory. When you send a colour fax, the machine will send it in real time (even if Real Time TX is set to Off).

Cancelling a fax in progress

If you want to cancel a fax while the machine is scanning, dialling or sending, press

Stop/Exit.

23

Chapter 4

Transmission Verification

Report

You can use the Transmission Verification Report as proof that you sent a fax. This report lists the sender’s name or fax number, the time and date of the transmission, duration of the transmission, the number of pages sent, and whether or not the transmission was successful.

There are several settings available for the Transmission Verification Report:

On: Prints a report after every fax you send.

On+Image: Prints a report after every fax you send. A portion of the fax’s first page appears on the report.

Off: Prints a report if your fax is unsuccessful due to a transmission error. Off is the default setting.

Off+Image: Prints a report if your fax is unsuccessful due to a transmission error. A portion of the fax’s first page appears on the report.

a Press Menu, 3, 3, 1.

b Press a or b to choose Off+Image, On,

On+Image or Off. Press OK.

c Press Stop/Exit.

NOTE

•If you choose On+Image or Off+Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off. The image will not appear on the report when you send a colour fax.

(See Advanced User’s Guide: Real Time Transmission.)

•If your transmission is successful, OK will appear next to RESULT on the Transmission Verification Report. If the transmission is not successful, ERROR will appear next to RESULT.

24

5 Receiving a fax

Receive Modes

You must choose a Receive Mode depending on the external devices and telephone services you have on your line.

Choose the Receive Mode

By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct receive mode.

For more detailed information on the Receive Modes, see Using Receive Modes on page 26.

5

Do you want to use the telephone features of your machine (if available), an external telephone or external telephone answering device connected on the same line as the machine?

Yes	No

Are you using the voice message function of an external telephone answering device?

		No			Fax Only
					Manual
Do you want the machine to answer fax and
telephone calls automatically?			No
					Fax/Tel
			Yes
					External TAD
			Yes

To set the Receive Mode follow the instructions:

a b

Press (FAX).

Press Menu, 3, 1, 1.

NOTE

If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is set to Off. (See Advanced User’s Guide: To enable the machine to work with BT Call Sign (with your external telephone only).)

c Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual. Press OK.

d Press Stop/Exit.

25

Chapter 5

Using Receive Modes

Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 27.)

Fax Only

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel

Fax/Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

Faxes will be automatically received.

Voice calls will start the F/T Ring to tell you to pick up the line. The F/T Ring is a fast double-ring made by your machine.

If you use Fax/Tel mode, see F/T Ring Time (Fax/Tel mode only) on page 27 and Ring Delay on page 27.

Manual

Manual mode turns off all automatic answering functions unless you are using the BT Call Sign feature.

To receive a fax in Manual mode, lift the handset of an external telephone. When you hear fax tones (short repeating beeps), press

Mono Start or Colour Start, and then press

2 to choose Receive. You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.

(See Fax Detect on page 28.)

External TAD

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways:

Faxes will be automatically received.

Voice callers can record a message on the external TAD.

To connect your External TAD, see

Connecting an external TAD (telephone answering device) on page 32.

26

Receive Mode settings

Ring Delay

The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings.

(See Operation from external and extension telephones on page 34 and Fax Detect

on page 28.)

a Press (FAX).

b Press Menu, 3, 1, 2.

c Press a or b to choose how many times you want the machine to ring before it answers.

Press OK.

If you choose 00, the machine will answer immediately and the line will not ring at all.

d Press Stop/Exit.

Receiving a fax

F/T Ring Time (Fax/Tel mode only)

When somebody calls your machine, you and your caller will hear the normal telephone ring. The number of rings is set by the ring delay setting.

If the call is a fax, then your machine will receive it. However, if it is a voice call then the machine will sound the F/T Ring (a fast double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T

Ring, it means that you have a voice caller on 5 the line.

Because the F/T Ring is made by the machine, extension and external telephones will not ring. However, you can still answer the call on any telephone by using a remote code.

(For more information, see Using remote codes on page 36.)

a Press (FAX).

b Press Menu, 3, 1, 3.

c Press a or b to choose how long the machine will ring to alert you that you have a voice call (20, 30, 40 or

70 seconds). Press OK.

d Press Stop/Exit.

NOTE

Even if the caller hangs up during the fast double-ring, the machine will continue to ring for the set time.

27

Chapter 5

Fax Detect

If Fax Detect is On:

The machine receives a fax call automatically, even if you answer the call. When you see Receiving on the LCD or when you hear “chirps” through the handset you are using, just replace the handset. Your machine will do the rest.

If Fax Detect is Off:

If you are at the machine and answer a fax call by lifting the handset, press Mono Start or Colour Start, then press 2 to receive the fax.

If you answered at an extension or external telephone, press l 5 1. (See Operation from external and extension telephones

on page 34.)

NOTE

•If this feature is set to On, but your machine does not connect a fax call when you lift an extension or external telephone handset, press the remote activation code l 5 1.

•If you send faxes from a computer on the same telephone line and the machine intercepts them, set Fax Detect to Off.

a b c

Press (FAX).

Press Menu, 3, 1, 4.

Press a or b to choose On (or Off). Press OK.

d Press Stop/Exit.

28

6 Telephone and external devices

Voice operations

Fax/Tel mode

When the machine is in Fax/Tel mode, it will use the F/T Ring (fast double-ring) to alert you to pick up a voice call.

If you are at an external telephone, lift the handset of the external telephone, and then press Tel/R to answer.

If you are at an extension telephone, you'll need to lift the handset during the F/T Ring Time and then press # 5 1 between the fast double-rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l 5 1.

Caller ID

(U.K. and Ireland only)

The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. Call your telephone company for details. This service shows the telephone number, or name if it is available, of your caller as the line rings.

After a few rings, the LCD shows the telephone number of your caller (and name, if available). Once you answer a call, the Caller

ID information disappears from the LCD, but 6 the call information stays stored in the Caller

ID memory.

You can see the first 16 characters of the number (and name).

The ID Unknown message means the call originated outside your Caller ID service area.

The ID Withheld message means the caller has intentionally blocked transmission of information.

You can print a list of the Caller ID information received by your machine. (See Advanced User’s Guide: How to print a report.)

NOTE

The Caller ID service varies with different carriers. Call your local telephone company to find out about the kind of service available in your area.

29

Chapter 6

Setting the Caller ID to On

If you have Caller ID on your line, then this function should be set to On to display the caller’s phone number on the LCD as the telephone rings.

a Press Menu, 3, 0, 3.

b Press a or b to choose On (or Off). Press OK.

c Press Stop/Exit.

Viewing the Caller ID List

Your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. When the thirty-first call comes in to the machine, it replaces information about the first call.

a Press Menu, 3, 0, 3.

b Press a or b to choose Display ID. Press OK.

The Caller ID of the last call will appear on the LCD. If no ID is stored, the beeper will sound and No Caller ID will appear on the LCD.

c Press a or b to scroll through the Caller ID memory to choose the Caller ID you want to view, and then press OK.

The LCD shows the caller's number or name and the date and time of the call.

d To finish viewing, press Stop/Exit.

Printing Caller ID List

a Press Menu, 5, 5.

b If no ID is stored, the beeper will sound and No Caller ID will appear on the LCD.

c Press Mono Start or Colour Start.

d After printing has finished, press

Stop/Exit.

Telephone services

Your machine supports the Caller ID subscriber telephone service that some telephone companies offer.

Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine.

NOTE

Caller ID is available for U.K. and Ireland only.

Setting the Telephone Line

Type

If you are connecting the machine to a line that features PBX or ISDN to send and receive faxes, it is also necessary to change the Telephone Line Type accordingly by completing the following steps.

a Press Menu, 0, 5.

b Press a or b to choose Normal, PBX or

ISDN. Press OK.

c Press Stop/Exit.

PBX and TRANSFER

The machine is initially set to Normal, which lets the machine connect to a standard PSTN (Public Switched Telephone Network) line.

However, many offices use a central telephone system or Private Branch Exchange (PBX). Your machine can be connected to most types of PBX. The machine's recall feature supports timed break recall only (TBR). TBR will work with most PBX systems allowing you to gain access to an outside line, or transfer calls to another extension. The feature works when the Tel/R key on the control panel is pressed.

30

NOTE

You can program a press of the Tel/R key as part of a number stored in a Speed Dial location. When programming the Speed Dial number, press Tel/R first (the LCD shows ‘!’), then enter the telephone number. If you do this, you do not need to press Tel/R each time before you dial using a Speed Dial location. (See Storing numbers on page 38.) However, if your Telephone Line Type is not set to PBX on the machine, you cannot use the Speed Dial location that the Tel/R is programmed into.

Voice over Internet Protocol (VoIP)

VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line. Telephone providers frequently bundle VoIP together with Internet and cable services.

Your machine may not work with some VoIP systems. If you want to use your machine to send and receive faxes on a VoIP system, make sure that one end of your telephone cord is connected to the socket labelled LINE on your machine. The other end of the telephone cord may be connected to a modem, phone adapter, splitter, or other such device.

Telephone and external devices

6

If you have questions about how to connect your machine to the VoIP system, contact your VoIP provider.

After you have connected your machine to the VoIP system, check for a dial tone. Lift the external telephone's handset and listen for a dial tone. If there is no dial tone, call your VoIP provider.

If you are having problems sending or receiving faxes over a VoIP system, we recommend changing the machine’s modem speed to the Basic(for VoIP) setting (see Telephone line interference / VoIP

on page 86).

31

Chapter 6

Connecting an external TAD (telephone answering device)

You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax-calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings, there are only 8 to 10 seconds of CNG tones left for the fax “handshake”. Make sure you carefully follow the instructions in this guide for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings.

NOTE

If you do not receive all your faxes, shorten the Ring Delay setting on your external TAD.

1

1

1 TAD

When the TAD answers a call, the LCD shows Telephone.

IMPORTANT

DO NOT connect a TAD elsewhere on the same telephone line.

Connection settings

The external TAD must be connected as shown in the previous illustration.

a Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position.

b Carefully guide the telephone line cord into the cable channel and out the back of the machine.

c Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover using both hands.

d Set your external TAD to one or two rings. (The machine's Ring Delay setting does not apply.)

e Record the outgoing message on your external TAD.

32

f Set the TAD to answer calls.

g Set the Receive Mode to

External TAD. (See Choose the Receive Mode on page 25.)

Recording an outgoing message (OGM) on an external TAD

Timing is important in recording this message.

a Record 5 seconds of silence at the beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

b Limit your speaking to 20 seconds.

NOTE

We recommend beginning your OGM with an initial 5 second silence because the machine may not hear the fax tones over a voice. You may try omitting this pause, but if your machine has trouble receiving, then you must re-record the OGM to include it.

Telephone and external devices

Multi-line connections (PBX)

We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system, we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator, we recommend that you set the Receive Mode to Manual.

We cannot guarantee that your machine will operate correctly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be

reported first to the company who handles 6 your PBX.

NOTE

Make sure the Telephone Line Type is set to PBX. (See Setting the Telephone Line Type on page 30.)

33

Chapter 6

External and extension telephones

Connecting an external or extension telephone

You can connect a separate telephone (2) to your machine as shown in the diagram.

Carefully guide the telephone line cord into the cable channel and out the back of the machine.

1

2

1Extension telephone

2External telephone

NOTE

Please make sure you use an external telephone with a cable no more than 3 metres long.

Operation from external and extension telephones

If you answer a fax call on an extension or an external telephone, you can make your machine take the call by using the Remote Activation Code. When you press the Remote Activation Code l 5 1, the machine starts to receive the fax.

If the machine answers a voice call and fast double-rings for you to take over, use the Remote Deactivation Code # 5 1 to take the call at an extension telephone. (See F/T Ring Time (Fax/Tel mode only) on page 27.)

If you answer a call and no one is on the line:

Assume you are receiving a manual fax.

Press l 5 1 and wait for the chirp or until the LCD shows Receiving, and then hang up.

NOTE

You can also use the Fax Detect feature to make your machine automatically take the call. (See Fax Detect on page 28.)

34

Using extension telephones (U.K. only)

Your premises may already be wired with parallel extension telephones, or you may plan to add extension telephones to your line, as well as your machine. While the simplest arrangement is a straightforward parallel connection, there are some problems with this. The most obvious is inadvertent interruption of a facsimile transmission caused by someone picking up an extension telephone to make an outgoing call. Also, the remote activation code feature may not operate reliably in such a simple configuration.

This machine may also be set to make a delayed transmission (i.e. a transmission at a pre-set time). This pre-set job may coincide with someone picking up an extension handset.

These problems can easily be eliminated, if you arrange modification of your extension wiring circuit, such that extension devices are connected “downstream” of your machine in a master/slave configuration (see fig. 2). In this configuration the machine can always detect whether a telephone is in use. Thus it will not attempt to seize the line during that time. This is known as “telephone off-hook detection.”

The inadvisable configuration is shown in figure 1, and the recommended master/slave configuration is shown in figure 2.

This new connection configuration can be arranged by contacting BT, Kingston upon Hull Telecommunications, your PBX maintainer or a qualified telephone installation company as appropriate. Simply explained, the extension telephone circuit should be terminated on a normal modular plug (BT 431A style), which in turn should be put into the modular socket of the white “T”-shaped connector provided as part of the line cord assembly.

Telephone and external devices

Inadvisable connection of extension sockets (Fig. 1.)

	1			2						1					3

FAX

1Extension socket

2Master socket

3Incoming line

Recommended connection of extension
sockets (Fig. 2.)																			6
1								1		2
																					3

FAX

1Extension socket

2Master socket

3Incoming line

The fax machine must be plugged into the master socket.

NOTE

These telephones are now connected as external devices (See Connecting an external or extension telephone

on page 34.), because they are connected to the fax machine via the T-connector.

35

Chapter 6

Using remote codes

Remote Activation Code

If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by dialling the Remote Activation Code l 5 1. Wait for the chirping sounds and then replace the handset. (See Fax Detect on page 28.)

If you answer a fax call at the external telephone, you can make the machine receive the fax by pressing Mono Start or

Colour Start and 2 to choose Receive.

Remote Deactivation Code

If you receive a voice call and the machine is in Fax/Tel mode, it will start to sound the F/T Ring (fast double-ring) after the initial ring delay. If you pick up the call on an extension telephone, you can turn the F/T Ring off by pressing # 5 1 (make sure you press this between the rings).

If the machine answers a voice call and fast double-rings for you to take over, you can take the call at the external telephone by pressing Tel/R.

Changing the remote codes

If you want to use Remote Activation, you have to turn on the remote codes. The preset Remote Activation Code is l 5 1. The preset Remote Deactivation Code is # 5 1. If you want to, you can replace them with your own codes.

a Press (FAX).

b Press Menu, 3, 1, 5.

c Press a or b to choose On (or Off). Press OK.

d Enter the new Remote Activation Code. Press OK.

e Enter the new Remote Deactivation Code.

Press OK.

f Press Stop/Exit.

NOTE

•If you are always disconnected when accessing your external TAD remotely, try changing the Remote Activation Code and Remote Deactivation Code to another three-digit code using the numbers 0-9, l,

#.

•Remote Codes might not work with some telephone systems.

36

7 Dialling and storing numbers

How to dial

Manual dialling

a Load your document. b Press (FAX).

c Press all of the digits of the fax number.

Fax Redial

If you are sending a fax manually and the line is busy, press Redial/Pause, and then press

Mono Start or Colour Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and Mono Start or Colour Start.

Redial/Pause only works if you dialled from the control panel.

If you are sending a fax automatically and the line is busy, the machine will automatically redial up to three times at five minute intervals.

d Press Mono Start or Colour Start.

Speed Dialling

a Load your document.

b Press (Address Book).

c Press a or b to choose Search. Press OK.

d Do one of the following:

To search numerically, press a or b to choose the number, and then press OK.

To search alphabetically, enter the first letter of the name using the dial pad, then press d or c to choose the name, and then press OK.

e Press Mono Start or Colour Start. The machine scans and sends the fax.

NOTE	7

In Real Time Transmission the automatic redial feature does not work when using the scanner glass.

37

Chapter 7

Storing numbers

You can set up your machine to do the following types of easy dialling: Speed Dial and Groups for broadcasting faxes.

(See Advanced User’s Guide: Setting up Groups for Broadcasting and Broadcasting (Monochrome only).)

NOTE

If you lose electrical power, the Speed Dial numbers that are in the memory will not be lost.

Storing a pause

Press Redial/Pause to put a 3.5-second pause between numbers. If you are dialling overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.

Storing Speed Dial numbers

You can store up to 40 two-digit Speed Dial numbers, and each number has a name. When you dial, you will only have to press a

few keys (for example: (Address Book), OK, #, the two-digit number, and Mono Start or Colour Start).

a Press (Address Book) and a or b to

choose Set Speed Dial. Press OK.

b Use the dial pad to enter a two-digit Speed Dial location number (01-40). Press OK.

c Enter the fax or telephone number (up to 20 digits).

Press OK.

d Do one of the following:

Enter the name (up to 16 characters) using the dial pad.

Press OK. (For help entering letters, see Entering Text on page 103.)

To store the number without a name, press OK.

e Do one of the following:

To store another Speed Dial number, go to step b.

To finish the setting, press

Stop/Exit.

38

Changing and deleting Speed Dial numbers

If you try to store a Speed Dial number where a number has already been stored, the LCD will show the name or number that has been stored there, and will ask you to do one of the following:

#05:MIKE

1.Change 2.Exit

Press 1 to change or delete the stored number.

Press 2 to exit without making a change.

If you choose 1, you will be able to change the stored number and name, or enter a new one. You can delete the Speed Dial number by deleting the fax number.

Follow the instructions below: a Do one of the following:

To change the stored number, use d or c to position the cursor under the digit you want to change, then press Clear. Re-enter the number. Press OK. Go to step b.

To delete the Speed Dial number, press Clear to delete each digit of the fax number.

Press OK. Go to step c.

b Enter a new name if needed. Press OK.

NOTE

To change a character, press d or c to position the cursor under the character you want to change, then press Clear. Re-enter the character.

(For help entering letters, see Entering Text on page 103.)

c If you are finished making changes, press Stop/Exit.

Dialling and storing numbers

7

39

8 Making copies

How to copy

The following steps show the basic copy operation.

a Do one of the following to load your document:

Place the document face down in the ADF.

(See Using the ADF on page 19.)

Place the document face down on the scanner glass.

(See Using the scanner glass on page 20.)

b Press

(COPY).

The LCD shows the default copy settings:

Stop copying

To stop copying, press Stop/Exit.

1 2 3

1Copy Ratio

2Quality

3No. of Copies

Use the dial pad to enter the number of copies.

NOTE

The default setting is FAX mode. You can change the amount of time that the machine stays in COPY mode after the last copy operation.

(See Advanced User’s Guide: Mode Timer (MFC model).)

c If you want more than one copy, enter the number (up to 99).

d Press Mono Start or Colour Start.

40

Copy options

When you want to quickly change the copy settings temporarily for the next copy, use the

Copy Options key.

The machine returns to its default settings 1 minute after it finishes copying, or if the

mode timer returns the machine to Fax mode.

(See Advanced User’s Guide: Mode Timer (MFC model).)

(Basic User’s Guide)

For information about changing the following copy settings, see page 41.

Paper Type

Paper Size

(Advanced User’s Guide)

For information about changing the following copy settings, see Advanced User’s Guide:

Copy options.

Quality

Enlarge/Reduce

Page Layout

2in1(ID)

Stack/Sort

Density

Remove Bkg. Clr

NOTE

If you want to sort copies, use the ADF.

Making copies

Paper Type

If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality.

a Load your document. b Press (COPY).

c Enter the number of copies you want.

d Press Copy Options and a or b to choose Paper Type.

Press OK.

e Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71, Other Glossy or Transparency. Press OK.

f If you do not want to change any further settings, press Mono Start or 8

Colour Start.

Paper Size

If you are copying on paper other than A4 size, you will need to change the Paper Size setting. You can copy only on A4, A5, Photo (10 15 cm) or Letter paper.

a Load your document. b Press (COPY).

c Enter the number of copies you want.

d Press Copy Options and a or b to choose Paper Size.

Press OK.

e Press a or b to choose A4, A5,

10(W)x15(H)cm, or Letter. Press OK.

f If you do not want to change any further settings, press Mono Start or

Colour Start.

41

9 How to print from a computer

Printing a document

The machine can receive and print data from your computer. To print from a computer, you must install the printer driver.

(For more information, see Software and Network User’s Guide.)

a Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.)

b From your application, choose the Print command.

c Choose the name of your machine in the Print dialog box and click Properties or Preferences, depending on the application you are using.

d Choose the settings you want to change in the Properties dialog box. Commonly used settings include:

e f

Media Type

Print Quality

Paper Size

Orientation

Colour / Greyscale

Ink Save Mode

Scaling

2-sided / Booklet

Click OK.

Click Print (or OK depending on the application you are using) to begin printing.

42

10 How to scan to a computer

Before scanning

To use the machine as a scanner, install a scanner driver.

 Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)

Scanning a document as a PDF file using ControlCenter4 (Windows®)

(For detailed information, see Software and Network User’s Guide.)

NOTE

•The screens on your PC may vary depending on your model.

•This section is based on using the Advanced Mode of ControlCenter4.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

a Load your document. (See How to load documents on page 19.)

b (Windows® XP, Windows Vista® and Windows® 7)
Open ControlCenter4 by clicking		(Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.			10
(Windows® 8)
Click	(Brother Utilities), and then click the drop-down list and select your model name

(if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open.

43

Chapter 10

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click

OK.

d Make sure the machine you want to use is selected from the Model drop-down list.

44

How to scan to a computer

e Set the scanning configuration.

Click Configuration, and then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

1

2

3

4

10

5

1Choose PDF (*.pdf) from the File Type drop-down list.

2You can enter the file name you want to use for the document.

3You can save the file to the default folder, or choose your preferred folder by clicking the

(Browse) button.

4You can choose a scanning resolution from the Resolution drop-down list.

5You can choose the document size from the Document Size drop-down list.

f Click OK.

45

Chapter 10

g h

Click the Scan tab.

Click File.

i Click Scan.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

46

How to scan to a computer

How to change the machine’s SCAN mode settings for PDF scanning using ControlCenter4 (Windows®)

You can change your machine’s SCAN mode settings using ControlCenter4. (Windows®)

a (Windows® XP, Windows Vista® and Windows® 7)

Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows® 8)

b c d

Click

(Brother Utilities), and then click the drop-down list and select your model name

(if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open.

Make sure the machine you want to use is selected from the Model drop-down list.

Click the Device Settings tab.

Click Device Scan Settings.

10

47

Chapter 10

e Choose the File tab. You can change the default settings.

1

2

3

4

5

1Choose PDF (*.pdf) from the File Type drop-down list.

2You can enter the file name you want to use for the document.

3You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.

4You can choose a scanning resolution from the Resolution drop-down list.

5You can choose the document size from the Document Size drop-down list.

f Click OK.

48

How to scan to a computer

How to scan a document as a PDF file using the control panel (Windows® and Macintosh)

a b c

Load your document. (See How to load documents on page 19.)

Press (SCAN).

Press a or b to choose Scan to File.

Press OK.

d Do one of the following:

If you want to use the default settings, go to step g.

If you want to change the default settings, go to step e.

e Press a or b to choose On. Press OK.

f Choose the settings for Scan Type, Resolution, File Type, Scan Size and Remove Bkg. Clr as needed.

Press OK.

g Press Mono Start or Colour Start.

The machine starts the scanning process.

NOTE

The following scan modes are available.
• Scan to E-mail	10

•Scan to Image

•Scan to OCR

•Scan to File

49

A Routine maintenance

Replacing the ink cartridges

Your machine is equipped with an ink dot counter. The ink dot counter monitors the level of ink in each of the four cartridges.

When the machine detects an ink cartridge is running out of ink, the machine will display a message.

The LCD will show which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.

Even though the machine tells you to replace an ink cartridge, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.

CAUTION

If ink gets in your eyes, wash it out with water at once and call a doctor if you are concerned.

IMPORTANT

Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink cartridges. Brother cannot guarantee this optimum performance and reliability if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources. Damage to the product caused by the use of consumables manufactured by third parties may not be covered by the product warranty. Please refer to the terms of the product warranty.

a Open the ink cartridge cover (1).

If an ink cartridge has reached the end of its life, the LCD shows

B&W Print Only or Cannot Print.

1

50

b Press the lock release lever (1) as shown to release the cartridge indicated on the LCD. Remove the cartridge from the machine.

1

c Open the new ink cartridge bag for the colour indicated on the LCD, and then take out the ink cartridge.

Routine maintenance

d Turn the green release lever on the orange protective packing (1) counterclockwise until it releases the vacuum seal. Then remove the orange protective packing as shown.

2

1

2

1 A

IMPORTANT

•DO NOT shake the ink cartridges. If ink gets on your skin or clothing, immediately wash it off with soap or detergent.

•DO NOT touch the cartridge in the area indicated (2); this can prevent the machine from detecting the cartridge.

51

e Each colour has its own correct position. Insert the ink cartridge in the direction of the arrow on the label.

f Gently push the back of the ink cartridge—marked PUSH—until the cartridge lever lifts, and then close the ink cartridge cover.

g The machine will automatically reset the ink dot counter.

NOTE

•If you replaced an ink cartridge, for example Black, the LCD may ask you to verify that it is a brand new one (for example, Did You Change Blck?). For each new cartridge you installed, press 1 (Yes) to reset the ink dot counter for that colour. If the ink cartridge you installed is not a brand new one, be sure to press 2 (No).

•If the LCD shows No Ink Cartridge or Cannot Detect after you install the ink cartridge, check that the ink cartridge is a brand new Brother Original cartridge and that it is installed correctly. Remove the ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts.

IMPORTANT

•DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.

•DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin.

•If you mix the colours by installing an ink cartridge in the wrong position, the LCD shows Wrong Ink Colour. Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions.

•Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package.

•DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge.

52

Cleaning and checking the machine

Cleaning the scanner glass

a Unplug the machine from the electrical socket.

b Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

1

3

2

Routine maintenance

c In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner.

1

2

NOTE

In addition to cleaning the glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt.

A

i

When there is a	After the glass
spot of dirt or	strip is cleaned,
correction fluid	the vertical line is
on the glass strip,	gone.
the printed
sample shows a
vertical line.

53

Cleaning the print head

To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem.

Clean the print head if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only; Yellow, Cyan, and Magenta at once; or all four colours at once.

Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

IMPORTANT

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

a Press Menu, 1, 2.

b Press a or b to choose Black, Colour or All.

Press OK.

The machine cleans the print head. When cleaning is finished, the machine will go back to the FAX mode.

NOTE

•If you clean the print head at least five times and the print has not improved, try installing a new Brother Original Innobella™ ink cartridge for each problem colour. Try cleaning the print head again up to five more times. If the print has not improved contact Brother customer service or your local Brother dealer.

•You can also clean the print head from your PC.

(See Software and Network User’s Guide.)

Checking the print quality

If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press Menu, 1, 1.

b Press a or b to choose

Print Quality. Press OK.

c Press Colour Start.

The machine starts printing the Print Quality Check Sheet.

d Check the quality of the four colour blocks on the sheet.

e The LCD asks you if the print quality is OK.

Do one of the following:

If all lines are clear and visible, press 1 (Yes) to finish the Print Quality check and go to step i.

If you can see missing short lines as shown below, press 2 to choose No.

OK

Poor

f The LCD asks you if the print quality is OK for black and then the three colours. Press 1 (Yes) or 2 (No).

g The LCD asks you if you want to start cleaning.

Press 1 (Yes).

The machine starts cleaning the print head.

54

h After the cleaning procedure is finished, press Colour Start.

The machine prints the Print Quality Check Sheet again. Return to step d.

i Press Stop/Exit.

If you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem colour. Try cleaning the print head again up to five more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

IMPORTANT

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

NOTE

i

When a print head	After the print
nozzle is clogged	head nozzle is
the printed	cleaned, the
sample looks like	horizontal lines
this.	are gone.

Routine maintenance

Checking the print alignment

If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine.

a Press Menu, 1, 1.

b Press a or b to choose Alignment. Press OK.

c Press Mono Start or Colour Start. The machine starts printing the Alignment Check Sheet.

A

d For the “A” pattern, press the number of the test print that has the least visible vertical stripes (1-9). Repeat this step for the B, C, D and E patterns. In the example number 6 is the best choice for A, B, C, D and E.

e Press Stop/Exit.

55

NOTE

i

When the print	After the print
alignment is not	alignment is
adjustedcorrectly,	adjustedcorrectly,
text looks blurry	text looks like this.
like this.

Setting the date and time

The LCD shows the date and time. If it is not correct, follow these instructions to re-enter it.

You can add the date and time to each fax you send by setting your Station ID.

a Press Menu, 0, 1, 1.

b Enter the last two digits of the year using the dial pad, and then press OK.

c Enter the two digits for the month using the dial pad, and then press OK.

d Enter the two digits for the day using the dial pad, and then press OK.

e Enter the time (in 24-hour format) using the dial pad, and then press OK.

(For example, enter 19:45 for 7:45 PM.)

f Press Stop/Exit.

56

B Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Identifying your problem

First, check the following:

The machine's power cord is connected correctly and the machine's power switch is turned on.

All of the protective parts have been removed.

Paper is inserted correctly in the paper tray.

The interface cables are securely connected to the machine and the computer.

LCD messages

(See Error and maintenance messages on page 59.)

If you did not solve your problem with the above checks, identify your problem and then go to the suggested page.

Paper handling and Printing problems:

Printing Difficulties on page 76

Print Quality Difficulties on page 78

 Paper Handling Difficulties on page 79	B
 Printing Received Faxes on page 81

Telephone and Fax problems:

Telephone Line or Connections on page 81

Handling Incoming Calls on page 84

Receiving Faxes on page 82

Sending Faxes on page 84

Copying problems:

 Copying Difficulties on page 85

57

Scanning problems:

 Scanning Difficulties on page 85

Software problems:

 Software Difficulties on page 85

58

Troubleshooting

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

You can clear most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Error Message	Cause		Action
B&W Print Only	One or more of the colour ink		Replace the ink cartridges. (See
Replace XX Ink	cartridges have reached the end of		Replacing the ink cartridges
	their life.		on page 50.)
	You can use the machine in		NOTE
	monochrome mode for approximately
	four weeks depending on the number		The machine will stop all print
			operations, you cannot use the
	of pages you print.
			machine until a new ink cartridge is
	While this message appears on the
			installed in the following cases:
	LCD, each operation works in the		• If you unplug the machine or take
	following way:
			out the ink cartridge.
	 Printing
			• If the paper type is set to anything
	If you choose Greyscale in the
			except Plain Paper or
	Advanced tab of the printer		Inkjet Paper.
	driver, you can use the machine		• (Windows®) If you check
	as a monochrome printer.
	2-sided printing is not available		Slow Drying Paper in the Basic
			tab of the printer driver.
	when this message appears.
			(Macintosh) If you check
	 Copying
			Slow Drying Paper in the
	If the paper type is set to		Print Settings of the printer			B
	Plain Paper you can make		driver.
	copies in monochrome.
	 Faxing
	If the paper type is set to
	Plain Paper or
	Inkjet Paper, the machine will
	receive and print the faxes in
	monochrome.
	If a sending machine has a colour
	fax, the machine’s “handshake”
	will ask that the fax be sent as
	monochrome.
BT Call Sign On	BT Call Sign is set to ON. You cannot		Set BT Call Sign to OFF.
(U.K. only)	change the Receive Mode from		(See Advanced User’s Guide: BT Call
	Manual to another mode.		Sign (U.K. only).)

59

		Error Message	Cause		Action
		Cannot Detect	You installed a new ink cartridge too		Take out the new ink cartridge and
			quickly and the machine did not		re-install it slowly and firmly until the
			detect it.		cartridge lever lifts. (See Replacing
					the ink cartridges on page 50.)
			An ink cartridge is not installed
			correctly.
			If you are using non Brother Original		Replace the cartridge with a Brother
			ink, the machine may not detect the		Original ink cartridge. If the error
			ink cartridge.		message remains, contact Brother
					customer service or your local
					Brother dealer.
		Cannot Print	One or more of the ink cartridges		Replace the ink cartridges. (See
		Replace XX Ink	have reached the end of their life. The		Replacing the ink cartridges
			machine will stop all print operations.		on page 50.)
			While memory is available,
			monochrome faxes will be stored in
			the memory. If a sending machine
			has a colour fax, the machine's
			“handshake” will ask that the fax be
			sent as monochrome.
		Clean Unable XX	The machine has a mechanical		Open the scanner cover and remove
		Init Unable XX	problem.		any foreign objects and paper scraps
					from inside the machine. If the error
			A foreign object, such as a paper clip
		Print Unable XX			message continues, do the following.
			or a piece of ripped paper, is in the
		Scan Unable XX	machine.		See Transferring your faxes or Fax
					Journal report on page 66 before
					disconnecting the machine so you will
					not lose any important messages.
					Then disconnect the machine from
					the power for several minutes and
					reconnect it.
		Close Ink Cover	The ink cartridge cover is not locked		Firmly close the ink cartridge cover
			in the closed position.		until it locks into place.
		Comm.Error	Poor telephone line quality caused a		If the problem continues, call the
			communication error.		telephone company and ask them to
					check your telephone line.
		Cover is Open	The scanner cover is not locked in the		Lift the scanner cover, and then close
			closed position.		it again.
					Make sure the telephone line cord
					and USB cable (if used) have been
					guided correctly through the cable
					channel and out the back of the
					machine.
		Data Remaining	Print data is left in the machine's		Press Stop/Exit. The machine will
			memory.		cancel the job and clear it from the
					memory. Try to print again.

60

						Troubleshooting
	Error Message		Cause			Action
	Disconnected		The other person or other person's			Try to send or receive again.
			fax machine stopped the call.			If calls are stopped repeatedly and
						you are using a VoIP (Voice over IP)
						system, try changing the
						Compatibility to Basic (for VoIP). (See
						Telephone line interference / VoIP
						on page 86.)
	Document Jam		The document was not inserted or fed			(See Using the ADF on page 19.)
			correctly, or the document scanned			(See Document jam on page 67.)
			from the ADF was too long.
	High Temperature		The room temperature is too high.			After lowering the room temperature,
						allow the machine to cool down to
						room temperature and then try again.
	Ink Box Full		The ink absorber box or flushing box			The ink absorber box or flushing box
			is full. These components are			will need to be replaced. Call Brother
			periodic maintenance items that may			Customer Service or your local
			require replacement after a period of			Brother Authorised Service Centre to
			time to ensure optimum performance			have your machine serviced.
			from your Brother machine. Because			Other reasons for cleaning are:
			these components are periodic
						1 After a paper jam has been
			maintenance items, the replacement
			is not covered under the warranty.			cleared, the machine
			The need to replace these items and			automatically cleans itself before
			the time period before replacement is			the next received fax is printed.
			dependent on the number of purges			2 The machine automatically cleans
			and flushes required to clean the ink
						itself after sitting idle for more than
			system. These boxes acquire
						30 days (infrequent use).
			amounts of ink during the different
						3 The machine automatically cleans
			purging and flushing operations. The
			number of times a machine purges			itself after ink cartridges of the
			and flushes for cleaning varies			same colour have been replaced
			depending on different situations. For			12 times.
			example, frequently powering the
			machine on and off will cause				B
			numerous cleaning cycles since the
			machine automatically cleans itself
			upon power up. The use of
			non-Brother ink may cause frequent
			cleanings because non-Brother ink
			could cause poor print quality, which
			is resolved by cleaning. The more
			cleaning the machine requires, the
			faster these boxes will fill up.
			NOTE
			Repairs resulting from the use of
			non-Brother supplies may not be
			covered under the stated product
			warranty.

61

		Error Message	Cause	Action
		InkBox NearFull	The ink absorber box or flushing box	Contact Brother customer service or
			is nearly full.	your local Brother dealer.
		Ink Low XXXXXXX	One or more of the ink cartridges are	Order a new ink cartridge. You can
			near the end of their life. If one of the	continue printing until the LCD shows
			colour ink cartridges is near the end	Cannot Print. (See Replacing the
			of its life and someone is sending you	ink cartridges on page 50.)
			a colour fax, your machine’s
			“handshake” will ask that the fax be
			sent in monochrome. If the sending
			machine has the ability to convert it,
			the colour fax will be printed at your
			machine as a monochrome fax.
		Low Temperature	The room temperature is too low.	After increasing the room
				temperature, allow the machine to
				warm up to room temperature and
				then try again.
		No Caller ID	There is no incoming call history. You	If you want to use the Caller ID
			did not receive calls or you have not	feature, call your telephone company.
			subscribed to the Caller ID service	(See Caller ID (U.K. and Ireland only)
			from your telephone company.	on page 29.)
		No Ink Cartridge	An ink cartridge is not installed	Take out the new ink cartridge and
			correctly.	re-install it slowly and firmly until the
				cartridge lever lifts. (See Replacing
				the ink cartridges on page 50.)

62

			Troubleshooting
	Error Message	Cause	Action
	No Paper Fed	The machine is out of paper or paper	Do one of the following:
		is not correctly loaded in the paper	 Refill the paper in the paper tray,
		tray.
			and then press Mono Start or
			Colour Start.
			 Remove and reload the paper,
			then press Mono Start or
			Colour Start. (See Loading
			paper and other print media
			on page 10.)
		The paper tray was not fully inserted.	Remove the paper tray and re-install
			it until it locks into place, and then
			press Mono Start or Colour Start on
			the control panel.
		Paper dust has accumulated on the	Clean the paper pick-up rollers.
		surface of the paper pick-up rollers.	(See Advanced User’s Guide:
			Cleaning the paper pick-up rollers.)
		The Jam Clear Cover is not closed	Make sure the Jam Clear Cover is
		correctly.	closed evenly at both ends. (See
			Printer jam or paper jam on page 68.)
		The paper is jammed in the machine.	Remove the jammed paper by
			following the steps in Printer jam or
			paper jam on page 68.
			If this error occurs often during
			2-sided printing, the paper feed
			rollers may be stained with ink. Clean
			the paper feed rollers.
			(See Advanced User’s Guide:
			Cleaning the paper feed rollers.)
	No Response/Busy	The number you dialled has not	Verify the number and try again.
		answered or is busy.
	Not Registered	You tried to access a Speed Dial	Set up the Speed Dial number. (See
		number that has not been stored in	Storing Speed Dial numbers	B
		the machine.	on page 38.)

63

		Error Message	Cause		Action
		Out of Memory	The machine's memory is full.		If a fax-sending or copy operation
					is in process:
					 Press Stop/Exit and wait until the
					other operations that are in
					process finish, and then try again.
					 Press Mono Start or
					Colour Start to choose Send to
					send the pages scanned so far.
					 Press Mono Start or
					Colour Start to choose Copy to
					copy the pages scanned so far.
					 Clear the data in the memory. To
					gain extra memory, you can turn
					off Memory Receive.
					(See Advanced User’s Guide:
					Turning off Memory Receive
					operation.)
					 Print the faxes that are in the
					memory. (See Advanced User’s
					Guide: Printing a fax from the
					memory.)
		Paper Jam	The paper is jammed in the machine.		Remove the jammed paper by
					following the steps in Printer jam or
					paper jam on page 68.
					Make sure the paper length guide is
					set to the correct paper size.
					If there is a repeat paper jam, a small
					piece of paper may be stuck in the
					machine. Make sure paper is not still
					jammed in the machine. (See
					Additional paper jam clear operations
					on page 71.)
			Paper dust has accumulated on the		Clean the paper pick-up rollers.
			surface of the paper pick-up rollers.		(See Advanced User’s Guide:
					Cleaning the paper pick-up rollers.)
		Wrong Ink Colour	An ink cartridge has been installed in		Check which ink cartridges are not
			the wrong position.		matched by colour to their ink
					cartridge positions and move them to
					their correct positions.

64

			Troubleshooting
	Error Message	Cause	Action
	Wrong Paper Size	The Paper Size setting does not	1 Check that the Paper Size you
		match the size of paper in the tray. Or,	choose matches the size of paper
		you did not set the paper guides in the	in the tray.
		tray to the indicators for the paper	(See Paper Size on page 16.)
		size you are using.
			2 Make sure you loaded the paper
			in a Portrait position, by setting
			the paper guides at the indicators
			for your paper size. (See Loading
			paper and other print media
			on page 10.)
			3 After you have checked the paper
			size and the paper position, press
			Mono Start or Colour Start.
			If you are printing from your
			computer, make sure the paper size
			you choose in the printer driver
			matches the size of paper in the tray.
			(See Software and Network User’s
			Guide.)

B

65

Transferring your faxes or Fax Journal report

If the LCD shows:

Clean Unable XX

Init Unable XX

Print Unable XX

Scan Unable XX

We recommend transferring your faxes to another fax machine or to your PC. (See

Transferring faxes to another fax machine on page 66 or Transferring faxes to your PC on page 66.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring the Fax Journal report to another fax machine on page 67.)

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Enter personal information (Station ID).)

a Press Menu, 9, 0, 1.

b Do one of the following:

If the LCD shows No Data, there are no faxes left in the machine's memory.

Press Stop/Exit.

If the LCD shows Enter Fax No., enter the fax number to which faxes will be forwarded.

c Press Mono Start.

Transferring faxes to your PC

You can transfer the faxes from your machine's memory to your PC.

a Make sure you have installed MFL-Pro Suite on your PC, and then turn on PC-FAX Receiving on the PC. Do one of the following:

(Windows® XP, Windows Vista® and Windows® 7)

From (Start), select All Programs,

Brother, MFC-XXXX, PC-FAX Receiving, and select

Receive. (XXXX is your model name.) (Windows® 8)

Click (Brother Utilities), and then

click the drop-down list and select your model name (if not already selected). Click PC-FAX Receive in the left navigation bar, and then click Receive.

b Make sure you have set PC-Fax Receive on the machine.

(See Advanced User’s Guide: PC-Fax Receive (Windows®).)

If faxes are in the machine’s memory when you set up PC-Fax Receive, the LCD will ask if you want to transfer the faxes to your PC.

c Do one of the following:

To transfer all faxes to your PC, press 1 (Yes).

Press a or b to choose

Backup Print:On or Backup Print:Off. Press OK.

To exit and leave the faxes in the memory, press 2 (No).

d Press Stop/Exit.

66

Transferring the Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Enter personal information (Station ID).)

a Press Menu, 9, 0, 2.

b Enter the fax number to which the Fax Journal report will be forwarded.

c Press Mono Start.

Document jam

Documents can jam in the ADF unit if they are not inserted or fed correctly, or if they are too long. Follow these steps to clear a document jam.

Document is jammed in the top of the ADF unit

a Take out any paper from the ADF that is not jammed.

b Open the ADF cover.

c Remove the jammed document by pulling it upward.

1

1 ADF cover

d Close the ADF cover.

Troubleshooting

e Press Stop/Exit.

IMPORTANT

To avoid document jams, close the ADF cover correctly by pushing it gently in the centre.

Document is jammed inside the ADF unit

a Take any paper that is not jammed out of the ADF.

b Lift the Document Cover.

c Pull the jammed document out to the left.

1

1 Document Cover	B

d Close the document cover. e Press Stop/Exit.

67

Removing small documents jammed in the ADF

a Lift the Document Cover.

b Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through.

1

b Pull the paper tray (1) completely out of the machine.

1

c Pull the two green levers inside the machine towards you to release the jammed paper.

1 Document Cover

c Close the document cover. d Press Stop/Exit.

Printer jam or paper jam

Locate and remove the jammed paper by following these steps:

a Unplug the machine from the electrical socket.

IMPORTANT

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report on page 66.)

d Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position.

68

e Pull the jammed paper (1) out of the machine.

1

f Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (1) and (2).

1

2

IMPORTANT

•DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

1

Troubleshooting

•If the print head is in the right corner as shown in the illustration (2), you cannot move it. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the centre. Then unplug the machine from the power source and take out the paper.

•If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

Hold the concave areas with the triangle marks shown in the illustration (3) to move the print head.

2

3

B

•If ink gets onto your skin, immediately wash with soap and plenty of water.

69

g Make sure you look carefully inside the machine (1) for any pieces of paper.

i Open the Jam Clear Cover (1) at the back of the machine.

1 1

j Remove the jammed paper.

h Look inside the machine from a lower angle, and make sure there are no pieces of paper remaining.

70

k Close the Jam Clear Cover.

Make sure the cover is closed correctly.

l Put the paper tray firmly back in the machine.

m Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

Troubleshooting

CAUTION

Be careful not to pinch your fingers when you close the scanner cover.

n While holding the paper tray in place, pull out the paper support until it locks in the open position, and then unfold the paper support flap. Make sure you pull out the paper support until it locks into place.

o Re-connect the power cord.

NOTE

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. (See Additional paper jam clear operations on page 71.)

Additional paper jam clear operations

a Unplug the machine from the electrical socket.

b Pull the paper tray (1) completely out of the machine.

1

B

3

2

71

c Pull the two green levers inside the machine towards you to release the jammed paper.

d Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position.

e Load one sheet of thick A4 or Letter sized paper, such as glossy paper, deep into the machine as shown in the illustration.

72

f If the thick paper is pushing any jammed paper out, remove the jammed paper.

Troubleshooting

h Open the Jam Clear Cover (1) at the back of the machine.

IMPORTANT

DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

1

1

i Load one sheet of thick A4 or Letter sized paper, such as glossy paper, deep into the machine as shown in the illustration.

B

g Pull the thick paper out of the machine.

73

j If the thick paper is pushing any jammed paper out, remove the jammed paper.

IMPORTANT

DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

1

k Pull the thick paper out of the machine.

l Close the Jam Clear Cover.

Make sure the cover is closed correctly.

m Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

1

3

2

CAUTION

Be careful not to pinch your fingers when you close the scanner cover.

74

Troubleshooting

n Put the paper tray firmly back in the machine.

o Re-connect the power cord.

B

75

If you are having difficulty with your machine

NOTE

•For technical help, you must contact Brother customer support.

•If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself.

•If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Printing Difficulties

Difficulty	Suggestions
No printout.	Check that the correct printer driver has been installed and chosen.
	Check to see if the LCD is showing an error message.
	(See Error and maintenance messages on page 59.)
	Make sure that the machine is online.
	(Windows® XP)
	Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
	XXXX is your model name). If the printer is offline, it will show Use Printer Online.
	Select this option to enable the printer.
	(Windows Vista®)
	Click	/Control Panel/Hardware and Sound/Printers. Right-click
	Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
	offline, it will show Use Printer Online. Select this option to enable the printer.
	(Windows® 7)
	Click	/Devices and Printers. Right-click Brother MFC-XXXX Printer (where
	XXXX is your model name) and choose See what’s printing. Click Printer and
	make sure that Use Printer Offline is unchecked.
	(Windows® 8)
	Move your mouse to the lower right corner of your desktop. When the menu bar
	appears, click Settings, and then click Control Panel. In the
	Hardware and Sound (Hardware) group, click View devices and printers.
	Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
	select See what’s printing. If printer driver options appear, select your printer
	driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
	selected.
	One or more ink cartridges have reached the end of their life.
	(See Replacing the ink cartridges on page 50.)

76

			Troubleshooting
	Printing Difficulties (continued)
	Difficulty	Suggestions
	No printout.	The document will not print if the old, unprinted data remains in the printer driver
	(continued)	spooler. Open the printer icon, and then delete all the data. Your printer icon can
		be found in the following way:
		(Windows® XP)
		Click Start/Printers and Faxes.
		(Windows Vista®)
		Click	/Control Panel/Hardware and Sound/Printers.
		(Windows® 7)
		Click	/Devices and Printers/Printers and Faxes.
		(Windows® 8)
		Move your mouse to the lower right corner of your desktop. When the menu bar
		appears, click Settings/Control Panel/Hardware and Sound (Hardware)
		group/View devices and printers/Printers.
		(Mac OS X v10.6.8)
		Click System Preferences/Print & Fax.
		(OS X v10.7.x, 10.8.x)
		Click System Preferences/Print & Scan.
	The headers or footers appear	There is an unprintable area on the top and bottom of the page. Adjust the top and
	when the document displays on the	bottom margins in your document to allow for this.
	screen but they do not show up	(See Unprintable area on page 15.)
	when it is printed.
	Cannot perform “Page Layout”	Check that the paper size setting in the application and in the printer driver are the
	printing.	same.
	Print speed is too slow.	Try changing the printer driver setting. The highest resolution needs longer data
		processing, sending and printing time. Try the other quality settings in the printer
		driver as follows:
		(Windows®)
		Click Colour Settings on the Advanced tab, and make sure you uncheck
		Colour Enhancement.		B
		(Macintosh)
		Choose Color Settings, click Advanced Color Settings, and make sure you
		uncheck Color Enhancement.
		Turn the Borderless feature off. Borderless printing is slower than normal printing.
		(See Software and Network User’s Guide.)
	Colour Enhancement is not	If the image data is not full colour in your application (such as 256 colour), Colour
	working correctly.	Enhancement will not work. Use at least 24 bit colour data with the Colour
		Enhancement feature.
	Machine does not print from	Try to reduce the print resolution.
	Adobe® Illustrator®.	(See Software and Network User’s Guide.)

77

Print Quality Difficulties

	Difficulty	Suggestions
	Poor print quality.	Check the print quality. (See Checking the print quality on page 54.)
		Make sure that the Media Type setting in the printer driver or the Paper Type
		setting in the machine’s menu matches the type of paper you are using.
		(See Paper Type on page 16.)
		(See Software and Network User’s Guide.)
		Make sure that your ink cartridges are fresh. The following may cause ink to clog:
		 The expiration date written on the cartridge package has passed. (Brother
		Original cartridges stay usable for up to two years if kept in their original
		packaging.)
		 The ink cartridge has been in your machine for over six months.
		 The ink cartridge may not have been stored correctly before use.
		Make sure you are using Brother Original Innobella™ ink. Brother does not
		recommend the use of cartridges other than Brother Original cartridges or the
		refilling of used cartridges with ink from other sources.
		Make sure you are using one of the recommended types of paper.
		(See Acceptable paper and other print media on page 16.)
		The recommended environment for your machine is between 20 C to 33 C.
	White horizontal lines appear in text	Clean the print head. (See Cleaning the print head on page 54.)
	or graphics.
		Make sure you are using Brother Original Innobella™ ink.
		Try using the recommended types of paper.
		(See Acceptable paper and other print media on page 16.)
		To prolong print head life, provide the best ink cartridge economy and maintain
		print quality, we do not recommend frequently unplugging the machine and/or
		leaving the machine unplugged for extended periods of time. We recommend
		using	to power down the machine. Using	allows minimal power to the

machine ensuring periodic cleanings of the print head occur.

The machine prints blank pages.	Clean the print head. (See Cleaning the print head on page 54.)
	Make sure you are using Brother Original Innobella™ ink.
	To prolong print head life, provide the best ink cartridge economy and maintain
	print quality, we do not recommend frequently unplugging the machine and/or
	leaving the machine unplugged for extended periods of time. We recommend
	using	to power down the machine. Using	allows minimal power to the
	machine ensuring periodic cleanings of the print head occur.
Characters and lines are blurred.	Check the printing alignment. (See Checking the print alignment on page 55.)
Printed text or images are skewed.	Make sure the paper is loaded correctly in the paper tray and the paper guides are
	adjusted correctly. (See Loading paper and other print media on page 10.)
	Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of	Make sure the paper is not too thick or curled.
the printed page.	(See Acceptable paper and other print media on page 16.)

78

		Troubleshooting
	Print Quality Difficulties (continued)
	Difficulty	Suggestions
	Printing appears dirty or ink seems	Make sure you are using the recommended types of paper. (See Acceptable
	to run.	paper and other print media on page 16.) Don't handle the paper until the ink is
		dry.
		Make sure the print side is face down in the paper tray.
		Make sure you are using Brother Original Innobella™ ink.
		If you are using photo paper, make sure that you have set the correct paper type.
		If you are printing a photo from your PC, set the Media Type in the printer driver.
	Ink is smudged or wet when using	Be sure to check the front and back of the paper. Place the glossy surface (printing
	glossy photo paper.	surface) face down. (See Paper Type on page 16.)
		If you use glossy photo paper, make sure that the paper type setting is correct.
	Stains appear on the reverse side	Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
	or at the bottom of the page.	Cleaning the machine’s printer platen.)
		Make sure you are using Brother Original Innobella™ ink.
		Make sure you are using the paper support flap.
		(See Loading paper and other print media on page 10.)
		Make sure the paper feed rollers are not dirty with ink.
		(See Advanced User’s Guide: Cleaning the paper feed rollers.)
	The machine prints dense lines on	(Windows®)
	the page.	Check Reverse Order in the Basic tab of the printer driver.
	The printouts are wrinkled.	(Windows®)
		In the printer driver Advanced tab, click Colour Settings and uncheck
		Bi-Directional Printing.
		(Macintosh)
		In the printer driver, choose Print Settings, click Advanced, choose
		Other Print Options and uncheck Bi-Directional Printing.
		Make sure you are using Brother Original Innobella™ ink.

Paper Handling Difficulties

Difficulties	Suggestions
The machine does not feed paper.	Make sure the paper tray is pushed in all the way until it clicks into place.	B
	Make sure the Jam Clear Cover at the back of the machine is closed.
	If the LCD shows the Paper Jam message and you still have a problem, see Error
	and maintenance messages on page 59.
	If there is no paper, load a new stack of paper into the paper tray.
	If there is paper in the paper tray, make sure it is straight. If the paper is curled,
	straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
	put it back into the paper tray.
	Reduce the amount of paper in the paper tray, and then try again.
	Clean the paper pick-up rollers.
	(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed	When you print on Brother Photo paper, load one extra sheet of the same photo
correctly.	paper in the paper tray. An extra sheet has been included in the paper package
	for this purpose.

79

Paper Handling Difficulties (continued)

Difficulties	Suggestions
Machine feeds multiple pages.	Do the following:
	(See Loading paper and other print media on page 10.)
	 Make sure the paper is loaded correctly in the paper tray.
	 Remove all the paper from the tray and fan the stack of paper well, then put it
	back in the tray.
	 Make sure you do not push the paper in too far.
	Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
	on page 68.)
	Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
	Guide: Cleaning the paper pick-up rollers.)
There is a paper jam.	See Printer jam or paper jam on page 68. Make sure the paper guides are set to
	the correct paper size.
Paper jam reoccurs.	If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
	Make sure paper is not still jammed in the machine. (See Additional paper jam
	clear operations on page 71.)
The paper jams when you use	Use one of the jam prevention settings, 2-sided1 or 2-sided2.
2-sided print.	For printing
	(See Software and Network User’s Guide.)
	If paper jams occur often during 2-sided printing, the paper feed rollers may be
	stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide:
	Cleaning the paper feed rollers.)

80

			Troubleshooting
	Printing Received Faxes
	Difficulty		Suggestions
	 Condensed print		Usually this is caused by a poor telephone connection. Make a copy; if your copy
	 Horizontal streaks		looks good, you probably had a bad connection, with static or interference on the
			telephone line. Ask the other party to send the fax again.
	 Top and bottom sentences are
	cut off
	 Missing lines
	Vertical black lines when receiving.		The sender's scanner may be dirty. Ask the sender to make a copy to see if the
			problem is with the sending machine. Try receiving from another fax machine.
	Left and right margins are cut off or		If the received faxes are divided and printed on two pages or if you get an extra
	a single page is printed on two		blank page, your Paper Size setting may not be correct for the paper you are
	pages.		using.
			(See Paper Size on page 16.)
			Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
			incoming fax.)
	Received colour fax prints only in		Replace each colour ink cartridge that has reached the end of its life, and then ask
	monochrome.		the other person to send the colour fax again.
			(See Replacing the ink cartridges on page 50.)
	Telephone Line or Connections
	Difficulty		Suggestions
	Dialling does not work.		Check the line cord connections.
	(No dial tone)
			Change the Tone/Pulse setting. (See Quick Setup Guide.)
			If there is no dial tone, connect a known-working telephone and telephone line
			cord to the socket. Then lift the external telephone's handset and listen for a dial
			tone. If there is still no dial tone, ask your telephone company to check the line
			and/or wall socket.
	The machine does not answer		Make sure the machine is in the correct Receive Mode for your setup.
	when called.		(See Choose the Receive Mode on page 25.) Check for a dial tone. If possible, call
			your machine to hear whether it answers. If there is still no answer, check the
			telephone line cord connection. If there is no ringing when you call your machine,	B
			ask your telephone company to check the line.

81

Receiving Faxes

Difficulty	Suggestions
Cannot receive a fax.	Check all line cord connections. Make sure the telephone line cord is plugged into
	the telephone wall socket and the LINE socket inside the machine. If you
	subscribe to DSL or VoIP services, call your service provider for connection
	instructions. To lower the modem speed and turn off ECM (error correction mode),
	see Telephone line interference / VoIP on page 86.
	Make sure the machine is in the correct Receive Mode. This is determined by the
	external devices and telephone subscriber services you have on the same line as
	the Brother machine. (See Choose the Receive Mode on page 25.)
	If you have a dedicated fax line and want your Brother machine to automatically
	answer all incoming faxes, select Fax Only mode.
	If your Brother machine shares a line with an external answering machine, select
	External TAD mode. In External TAD mode, your Brother machine will
	automatically receive incoming faxes and voice callers will be able to leave a
	message on your answering machine.
	If your Brother machine shares a line with other telephones and you want it to
	automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
	mode, your Brother machine will automatically receive faxes and produce a fast
	double-ring to alert you to answer voice calls.
	If you do not want your Brother machine to automatically answer incoming faxes,
	select Manual mode. In Manual mode, you must answer every incoming call and
	activate the machine to receive faxes.
	Another device or service at your location may be answering the call before your
	Brother machine answers. To test this, lower the Ring Delay setting:
	 If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
	to 1 ring. (See Ring Delay on page 27.)
	 If the Receive Mode is set to External TAD, reduce the number of rings
	programmed on your answering machine to 2.
	 If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
	Have someone send you a test fax:
	 If you received the test fax successfully, your machine is operating correctly.
	Remember to reset your Ring Delay or answering machine setting back to
	your original setting. If receiving problems recur after resetting the Ring Delay,
	then a person, device, or subscriber service is answering the fax call before
	the machine has a chance to answer.
	 If you were not able to receive the fax, then another device or subscriber
	service may be interfering with your fax reception or there may be a problem
	with your fax line.

82

		Troubleshooting
	Receiving Faxes (continued)
	Difficulty	Suggestions
	Cannot receive a fax.	If you are using a telephone answering machine (External TAD mode) on the
	(continued)	same line as the Brother machine, make sure your answering machine is set up
		correctly. (See Connecting an external TAD (telephone answering device)
		on page 32.)
		1 Connect the external TAD as shown in the illustration on page 32.
		2 Set your answering machine to answer in one or two rings.
		3 Record the outgoing message on your answering machine.
		 Record five seconds of silence at the beginning of your outgoing
		message.
		 Limit your speaking to 20 seconds.
		 End your outgoing message with your Remote Activation Code for people
		sending manual faxes. For example: “After the beep, leave a message or
		press l 5 1 and Start to send a fax.”
		4 Set your answering machine to answer calls.
		5 Set your Brother machine’s Receive Mode to External TAD. (See Choose
		the Receive Mode on page 25.)
		Make sure your Brother machine’s Fax Detect feature is set to On. Fax Detect is
		a feature that allows you to receive a fax even if you have answered the call on an
		external or extension telephone. (See Fax Detect on page 28.)
		If you often get transmission errors due to possible interference on the telephone
		line, try changing the Compatibility setting to Basic(for VoIP). (See
		Telephone line interference / VoIP on page 86.)
		If you connect your machine to a PBX or ISDN line, set the menu setting of
		Telephone Line Type to your telephone line type. (See Setting the Telephone Line
		Type on page 30.)

B

83

Sending Faxes

Difficulty	Suggestions
Cannot send a fax.	Check all line cord connections. Make sure the telephone line cord is plugged into
	the telephone wall socket and the LINE socket inside the machine.
	Print the Transmission Verification Report and check for an error. (See Advanced
	User’s Guide: Reports.)
	Ask the other party to check that the receiving machine has paper.
Poor fax send quality.	Try changing your resolution to Fine or S.Fine. Make a copy to check your
	machine's scanner operation. If the copy quality is poor, clean the scanner. (See
	Cleaning the scanner glass on page 53.)
Transmission Verification Report	There is probably temporary noise or static on the line. Try sending the fax again.
shows RESULT:ERROR.	If you send a PC FAX message and see RESULT:ERROR on the Transmission
	Verification Report, your machine may be out of memory. To gain extra memory,
	you can print fax messages from the machine’s memory. (See Advanced User’s
	Guide: Printing a fax from the memory.) If the problem continues, ask the
	telephone company to check your telephone line.
	If you often get transmission errors due to possible interference on the telephone
	line, try changing the machine's Compatibility setting to Basic(for VoIP).
	(See Telephone line interference / VoIP on page 86.)
	If you connect your machine to PBX or ISDN, set the menu setting of Telephone
	Line Type to your telephone line type. (See Setting the Telephone Line Type
	on page 30.)
Vertical black lines when sending.	Black vertical lines on faxes you send are typically caused by dirt or correction fluid
	on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
	on page 53.)

Handling Incoming Calls

Difficulty	Suggestions
The machine “hears” a voice as a	If Fax Detect is set to On, your machine is more sensitive to sounds. It may
CNG Tone.	mistakenly interpret certain voices or music on the line as a fax machine calling
	and respond with fax-receiving tones. Deactivate the machine by pressing
	Stop/Exit. Try avoiding this problem by turning Fax Detect to Off.
	(See Fax Detect on page 28.)
Sending a fax call to the machine.	If you answered on an extension or external telephone, press your Remote
	Activation Code (the factory default is l 5 1). If you answered on an external
	telephone, press Mono Start or Colour Start, and press 2 to receive the fax.
	When your machine answers, hang up.
Custom features on a single line.	If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
	answering machine, an alarm system or other custom feature on a single
	telephone line with your machine, it may create a problem sending or receiving
	faxes.
	For example: If you subscribe to Call Waiting or another custom service and its
	signal comes through the line while your machine is sending or receiving a fax, the
	signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)
	feature should help overcome this problem. This condition is related to the
	telephone system industry and is common to all devices that send and receive
	information on a single, shared line with custom features. If avoiding a slight
	interruption is crucial to your business, we recommend using a separate
	telephone line with no custom features.

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			Troubleshooting
	Copying Difficulties
	Difficulty		Suggestions
	Vertical black lines or streaks		Black vertical lines on copies are typically caused by dirt or correction fluid on the
	appear in copies.		glass strip. Clean the glass strip, scanner glass, white bar and white plastic above
			them. (See Cleaning the scanner glass on page 53.)
	Poor copy results when using the		Try using the scanner glass. (See Using the scanner glass on page 20.)
	ADF.
	Fit to Page does not work correctly.		Make sure your source document is not skewed.
			Reposition the document and try again.
	Scanning Difficulties
	Difficulty		Suggestions
	TWAIN or WIA errors appear when		Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
	starting to scan. (Windows®)		your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
			Scan Settings, Select to choose the Brother TWAIN/WIA driver.
	TWAIN or ICA errors appear when		Make sure the Brother TWAIN driver is chosen as the primary source.
	starting to scan. (Macintosh)		In PageManager, click File, Select Source and choose the Brother TWAIN driver.
			You can also scan documents using the ICA Scanner Driver.
			(See Software and Network User’s Guide.)
	OCR does not work.		Try increasing the scanner resolution.
			(Macintosh)
			Presto! PageManager must be downloaded and installed before use.
			For more information, see Accessing Brother Support (Macintosh) on page 5.
	Poor scanning results when using		Clean the white bar in the ADF and the glass strip underneath it.
	the ADF.		(See Cleaning the scanner glass on page 53.)
	 Vertical black lines appear in
			Try using the scanner glass. (See Using the scanner glass on page 20.)
	the scanned data.
	Software Difficulties
	Difficulty		Suggestions	B
	Cannot install software or print.		(Windows®)
			Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
			and reinstall the software.
	“Device Busy”		Make sure the machine is not showing an error message on the LCD.

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Dial Tone detection

When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection, you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems when dialling, you should change it back to the No Detection setting.

a Press Menu, 0, 4.

b Press a or b to choose Detection or

No Detection. Press OK.

c Press Stop/Exit.

Telephone line interference / VoIP

If you are having problems sending or receiving a fax due to possible interference on the telephone line, you can change the compatibility setting which reduces the modem speed to minimise errors.

a Press Menu, 0, 6.

b Press a or b to choose Normal or

Basic(for VoIP). Press OK.

Basic(for VoIP) cuts the modem speed to 9,600 bps and turns off colour fax receiving and ECM, except for colour fax-sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed.

To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to

Basic(for VoIP).

Normal sets the modem speed at 14,400 bps.

c Press Stop/Exit.

NOTE

VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.

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Machine Information

Checking the serial number

You can see the machine’s serial number on the LCD.

a Press Menu, 6, 1.

Your machine’s serial number will

appear on the LCD.

b Press Stop/Exit.

Checking the firmware version

You can see the machine’s firmware version on the LCD.

a Press Menu, 6, 2.

Your machine’s firmware version will

appear on the LCD.

b Press Stop/Exit.

Troubleshooting

Reset functions

The following reset functions are available:

1Machine Reset

You can reset the machine’s settings, such as the Date and Time, telephone line type and Ring Delay.

2Address&Fax

Address & Fax resets the following settings:

Speed Dial

(Speed-Dial and Setup Groups)

Station ID

(Name and Number)

Report settings

(Transmission Verification Report, Speed Dial and Fax Journal)

3All Settings

You can restore all settings to the factory default.

Brother strongly recommends performing this procedure before handing over or disposing of the machine.

How to reset the machine

a Press Menu, 0, 7.

B

b Press a or b to choose the reset function you want.

Press OK.

c Press 1 to reset the machine or press 2 to exit from the reset function.

d Press 1 to reboot the machine.

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C Settings and features tables

Using the Settings	Menu keys
tables

Your machine is easy to set up and operate. All you have to do is press the Menu keys to choose the settings and options you want to set as they are displayed on the screen.

We have created step-by-step Settings tables so you can see all the available choices for each setting and feature at-a-glance. You can use these tables to quickly choose your preferred settings in the machine.

Access the menu.

Go to the next menu level.

Accept an option.

Go back to the previous menu level.

Delete an incorrect letter when you need to enter text into the machine.

Scroll through the current menu level.

Go back to the previous menu level.

Exit the menu or stop the current operation.

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Settings and features tables

To access the menu mode:

a b

c

Press Menu.

Choose an option.

You can scroll more quickly through each menu level by pressing a or b for the direction you want.

1.Ink

2.General Setup

3.Fax

4.Copy

5.Print Reports

6.Machine Info.

0.Initial Setup

Press OK when that option appears on the LCD.

The LCD will then show the next menu level.

d Press a or b to scroll to choose the setting you want to change.

Press OK.

e Press a or b to choose the option you want.

Press OK.

The LCD will show Accepted.

f Press Stop/Exit.

C

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Menu table

The menu table will help you understand the menu selections in the machine's menu. The factory settings are shown in bold with an asterisk.

NOTE

Once you learn the order of the options, you can access a setting by pressing Menu, pressing the number of the Level 1 option, pressing the number of the Level 2 option, and so on, until you see the setting you want.

Menu (	)
Level1	Level2	Level3	Options	Descriptions		Page
1.Ink	1.Test Print	—	Print Quality	Lets you check the print	54
			Alignment	quality or alignment.	55
	2.Cleaning	—	Black	Lets you clean the print	54
			Colour	head.
			All
	3.Ink Volume	—	-nnnnnnn+	Lets you check the		See .
			-onnnnnn+	available ink volume.
			-oonnnnn+
			-ooonnnn+
			-oooonnn+
			-ooooonn+
			-oooooon+
			-ooooooo+
2.General Setup	1.Mode Timer	—	0 Sec	Sets the time to return to
			30 Secs	Fax mode.
			1 Min
			2 Mins*
			5 Mins
			Off
	2.Paper Type	—	Plain Paper*	Sets the type of paper in	16
			Inkjet Paper	the paper tray.
			Brother BP71
			Other Glossy
			Transparency

See Advanced User’s Guide.

See Quick Setup Guide.

The default settings are shown in Bold with an asterisk.

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Settings and features tables

Level1	Level2		Level3	Options	Descriptions	Page
2.General Setup	3.Paper Size		—	A4*	Sets the size of the paper	16
(Continued)				A5	in the paper tray.
				10x15cm
				Letter
	4.Volume		1.Ring	Off	Adjusts the ring volume.	8
				Low
				Med*
				High
			2.Beeper	Off	Adjusts the volume level	9
				Low*	of the beeper.
				Med
				High
			3.Speaker	Off	Adjusts the speaker	9
				Low	volume.
				Med*
				High
	5.LCD Contrast		—	Light	Adjusts the contrast of the	9
				Dark*	LCD.
	6.Sleep Mode		—	1 Min	You can choose how long	See .
				2 Mins	the machine will remain
					idle before it goes into
				3 Mins	Sleep Mode.
				5 Mins*
				10 Mins
				30 Mins
				60 Mins

See Advanced User’s Guide.

See Quick Setup Guide.

The default settings are shown in Bold with an asterisk.

C

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		Level1	Level2	Level3	Options	Descriptions		Page
		3.Fax	1.Setup Receive	1.Receive Mode	Fax Only*	Choose the Receive	25
					Fax/Tel	Mode that best suits your
						needs.
					External TAD
					Manual
				2.Ring Delay	00	Sets the number of rings	27
					01	before the machine
						answers in Fax Only or
					02*
						Fax/Tel mode.
					03
					04
					05
					06
					07
					08
					(Example for the
					U.K.)
				3.F/T Ring Time	20Secs	Sets the length of the fast	27
					30Secs*	double-ring time in
						Fax/Tel mode.
					40Secs
					70Secs
				4.Fax Detect	On*	Receives fax messages	28
					Off	automatically when you
						answer a call and hear fax
						tones.
				5.Remote Codes	Remote Codes:	Allows you to answer all	36
					(Options)	calls at an extension or
						external telephone and
					On*
						use codes to turn the
					Off	machine on or off. You
						can personalize these
					Act.Code:	codes.
					(l51)
					Deact.Code:
					(#51)
				6.Auto Reduction	On*	Cuts the size of incoming		See .
					Off	faxes to fit the paper size.
				7.Memory Receive	Off*	You can set the machine
					PC Fax Receive	to send faxes to your PC.
						If you choose PC-Fax
						Receive, you can turn on
						the safety feature Backup
						Print.
		See Advanced User’s Guide.
		See Quick Setup Guide.
		The default settings are shown in Bold with an asterisk.

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