Brother MFC-J200 User Manual

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Page 1

Basic User’s Guide

MFC-J200

Version 0

MEX/LTN-ENG

Page 2

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-J200

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration/

Page 3

User's Guides and where do I find them?

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your machine

and installing the drivers and software for the operating system and connection type you are using.

Basic User’s Guide Learn the basic Fax, Copy and Scan operations, and

how to replace consumables. See troubleshooting tips.

Advanced User’s Guide Learn more advanced operations: Fax, Copy, and

security features; printing reports; and performing routine maintenance.

Software and Network User’s Guide

This Guide provides instructions for Scanning, Printing, PC-Fax and other operations that can be performed by connecting your Brother machine to a computer. You can also find useful information about using the Brother ControlCenter utility, using your machine in a network environment, and frequently used terms.

PDF file / CD-ROM

HTML file/CD-ROM

AirPrint Guide This Guide provides information for using AirPrint to

print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Google Cloud Print Guide

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi-Fi network.

Visit http://solutions.brother.com/.

PDF file / Brother Solutions Center

Page 4

(Basic User’s Guide)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing Brother Utilities (Windows Accessing the Advanced User’s Guide and Software and

Network User’s Guide.........................................................................................2

Viewing User’s Guides ....................................................................................2

How to access Guides for Advanced Features...................................................... 4

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

Basic Operations ...................................................................................................8

2 Loading paper 9

Loading paper and other print media.....................................................................9

Loading envelopes ........................................................................................12

Unprintable area ............................................................................................ 14

Paper settings......................................................................................................15

Paper Type....................................................................................................15

Paper Size.....................................................................................................15

Acceptable paper and other print media..............................................................15

Recommended print media ...........................................................................16

Handling and using print media.....................................................................16

Choosing the right print media.......................................................................17

8) .............................................................1

)................................................................ 4

3 Loading documents 18

How to load documents ....................................................................................... 18

Using the ADF ............................................................................................... 18

Using the scanner glass ................................................................................19

Unscannable area .........................................................................................20

4Sending a fax 21

How to send a fax ................................................................................................21

Stop faxing.....................................................................................................22

Setting scanner glass size for faxing.............................................................22

Color fax transmission ...................................................................................22

Canceling a fax in progress ...........................................................................22

Transmission Verification Report...................................................................23

Page 5

5 Receiving a fax 24

Receive Modes....................................................................................................24

Choose the correct Receive Mode ................................................................24

Using Receive Modes..........................................................................................26

Fax Only ........................................................................................................ 26

Fax/Tel...........................................................................................................26

Manual...........................................................................................................26

External TAD ................................................................................................. 26

Receive Mode settings ........................................................................................27

Ring Delay .....................................................................................................27

F/T Ring Time (Fax/Tel mode only)...............................................................27

Easy Receive................................................................................................. 28

6 Telephone services and external devices 29

Telephone services (Only available for some countries).....................................29

Voice Mail ...................................................................................................... 29

Distinctive Ring ..............................................................................................30

Voice over Internet Protocol (VoIP) ............................................................... 32

Connecting an external TAD (telephone answering device)................................33

Connections...................................................................................................34

Recording an outgoing message (OGM) on the external TAD......................34

Multi-line connections (PBX) .........................................................................35

External and extension telephones......................................................................35

Connecting an external telephone.................................................................35

Using external and extension telephones......................................................36

Using a non-Brother cordless external telephone .........................................36

Using remote codes.......................................................................................36

7 Dialing and storing numbers 38

How to dial ...........................................................................................................38

Manual dialing ...............................................................................................38

Speed Dialing ................................................................................................38

Fax Redial .....................................................................................................38

Storing numbers ..................................................................................................39

Storing a pause .............................................................................................39

Storing Speed Dial numbers..........................................................................39

Changing and deleting Speed Dial numbers.................................................40

8 Making copies 41

How to copy .........................................................................................................41

Stop copying.................................................................................................. 41

Copy options........................................................................................................42

Paper Type....................................................................................................42

Paper Size.....................................................................................................42

9 How to print from a computer 43

Printing a document............................................................................................. 43

iii

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10 How to scan to a computer 44

Before scanning...................................................................................................44

Scanning a document as a PDF file using ControlCenter4 (Windows How to change the machine’s SCAN mode settings for PDF scanning using

ControlCenter4 (Windows

How to scan a document as a PDF file using the control panel

(Windows

and Macintosh) ..............................................................................50

) .............................................................................48

) .............44

A Routine maintenance 51

Replacing the ink cartridges ................................................................................51

Cleaning and checking the machine....................................................................54

Cleaning the scanner.....................................................................................54

Cleaning the print head .................................................................................55

Checking the print quality ..............................................................................55

Checking the print alignment.........................................................................56

Setting the date and time.....................................................................................57

B Troubleshooting 58

Identifying the problem ........................................................................................58

Error and maintenance messages.......................................................................60

Transferring your faxes or Fax Journal report ...............................................67

Document jam .............................................................................................. 68

Printer jam or paper jam................................................................................69

If you are having difficulty with your machine ......................................................77

Dial Tone ......................................................................................................88

Telephone line interference / VoIP ................................................................88

Machine Information ............................................................................................88

Checking the serial number ...........................................................................88

Checking the firmware version ......................................................................88

Reset functions ..............................................................................................89

How to reset the machine.............................................................................. 89

C Menu and features tables 90

Using the Menu tables .........................................................................................90

Memory Storage ..................................................................................................90

Menu keys ...........................................................................................................91

Menu table...........................................................................................................92

Features tables ..................................................................................................100

Entering Text .....................................................................................................107

Inserting spaces .........................................................................................107

Making corrections ......................................................................................107

Repeating letters .........................................................................................107

Special characters and symbols..................................................................108

Page 7

D Specifications 109

General..............................................................................................................109

Print media.........................................................................................................111

Fax..................................................................................................................... 112

Copy ..................................................................................................................113

Scanner .............................................................................................................114

Printer ................................................................................................................115

Interfaces ........................................................................................................... 116

Network..............................................................................................................116

Computer requirements.....................................................................................117

Consumable items .............................................................................................118

EIndex 119

Page 8

Table of Contents

(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM.

1 General setup

Memory Storage Volume Settings (MFC model) Automatic Daylight Saving Time (MFC model) Sleep Mode Auto Power Off (DCP models) LCD Mode Timer (MFC model)

2 Security features

(MFC model)

TX Lock

3 Sending a fax (MFC model)

Additional sending options Additional sending operations

A Routine maintenance

Cleaning and checking the machine Packing and shipping the machine

B Glossary

CIndex

4 Receiving a fax (MFC model)

Memory Receive (Black & White only) Additional receiving operations

5 Dialing and storing numbers

(MFC model)

Voice operations Additional dialing operations Additional ways to store numbers

6 Printing reports

Fax reports (MFC model) Reports

7 Making copies

Copy options

Page 9

General information 1

Using the

NOTE

documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies

specific keys on the machine’s control panel and on the computer screen.

Italics Italicized typeface

emphasizes an important point or refers you to a related topic.

Courier New

Text in Courier New font identifies messages on the LCD of the machine.

Notes tell you how to respond to a situation that may arise or give tips about how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shock.

Accessing Brother

Utilities (Windows

If you are using a PC or tablet running Windows

either by tapping the screen or by clicking with your mouse.

After the printer driver is installed,

Start screen and the desktop.

a Tap or click Brother Utilities either on

8, you can make your selections

(Brother Utilities) appears on both the

the Start screen or the desktop.

8) 1

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

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Chapter 1

NOTE

b Select your machine.

c Choose the function you want to use.

Accessing the Advanced User’s

Viewing User’s Guides 1

(Windows®) 1

 Windows®XP/Windows Vista®/

Windows Windows Server Windows Server

To view the documentation, from

Brother, MFC-XXXX (where XXXX is your model name) from the programs group, and then choose User’s Guides.

 Windows

Click (Brother Utilities), and then click the drop-down list and select your

model name (if not already selected). Click Support in the left navigation bar, and then click User’s Guides.

7/Windows Server® 2003/

2008/

2008 R2

(Start), All Programs, select

8/Windows Server® 2012

Guide and Software and Network User’s Guide

This Basic User’s Guide does not contain all the information about the machine, such as how to use the advanced Fax, Copy, Printer, Scanner, PC-Fax, and Network features. When you are ready to learn detailed information about these operations, read the

Advanced User’s Guide and Software and Network User’s Guide in HTML format that

are on the CD-ROM.

If you have not installed the software, you can find the documentation on the CD-ROM by following the instructions:

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

If the Brother screen does not appear, go to Computer (My Computer). (For

Windows

Click (File Explorer) on the

taskbar, and then go to Computer.) Double-click the CD-ROM icon, and then

double-click start.exe.

8 and Windows Server® 2012:

b If the model name screen appears, click

your model name.

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General information

NOTE

c If the language screen appears, click

your language. The CD-ROM Top Menu will appear.

d Click User’s Guides. e Click PDF/HTML documents. If the

country screen appears, choose your country. After the list of User’s Guides appears, choose the guide you want to read.

(Macintosh) 1

a Turn on your Macintosh. Insert the

Brother CD-ROM into your CD-ROM drive. The following window will appear.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software and Network User’s Guide

 Scan

 ControlCenter

Nuance™ PaperPort™ 12SE How-to-Guides

(Windows

 The complete Nuance™ PaperPort™

12SE How-to-Guides can be viewed from the Help selection in the PaperPort™ 12SE application.

Presto! PageManager User’s Guide (Macintosh)

Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/ brother/PM9SEInstaller_BR_multilang2.dmg

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

)

b Double-click the User’s Guides icon. c Select your model and language if

needed.

d Click User’s Guides. If the country

screen appears, choose your country.

e After the list of User’s Guides appears,

choose the Guide you want to read.

How to find Network setup instructions

Your machine can be connected to a wireless network.

 Basic setup instructions

(See Quick Setup Guide.)

 The wireless access point or router

supports Wi-Fi Protected Setup™ or AOSS™ (See Quick Setup Guide.)

 For more information about network

setup, see Software and Network User’s Guide: Network.

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Chapter 1

How to access Guides for Advanced Features

You can view and download these Guides from the Brother Solutions Center at: http://solutions.brother.com/

Click Manuals on your model’s page to download the documentation.

AirPrint Guide 1

This Guide provides information for using AirPrint to print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Google Cloud Print Guide 1

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your

mobile device when connected to a Wi-Fi network.

Accessing Brother

Support (Windows

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

 To access our website

(http://www.brother.com/ Brother Home Page.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for genuine Brother

Supplies (http://www.brother.com/original/ click Supplies Information.

), click

) 1

), click

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the Top Menu, click Back or

if you are finished, click Exit.

)

Page 13

Accessing Brother

General information

Support (Macintosh)

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine from the Brother

Product Registration Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for genuine Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Page 14

Chapter 1

Control panel overview 1

01/01 19:45 Fax

1 LCD (Liquid Crystal Display)

The LCD displays messages to help you set up and use your machine.

2 Mode keys:

 FAX

Lets you access Fax mode.

 SCAN

Lets you access Scan mode.

2 43

 a or b

Press a or b to scroll through the menus and options.

 Menu

Access the main menu.

 Clear

Press to delete characters or to go back to the previous menu level.

 OK

Lets you choose a setting.

 COPY

Lets you access Copy mode.

3 Menu keys:

 d c

While the machine is idle, you can press these keys to adjust the ring volume.



Press to store Speed Dial and Group numbers in the machine’s memory.

Lets you store, look up, and dial numbers that are stored in the memory.

 d or c

Press d or c to move the selected area left or right on the LCD.

4 Copy Options

Lets you temporarily change the copy settings when in copy mode.

5 Telephone keys:

 Redial/Pause

Redials the last number called. It also inserts a pause when dialing numbers.

 Hook

Press before dialing when you want to listen to make sure a fax machine answers and then press Black Start or Color Start.

Also, press this key after picking up the handset of the external telephone during the F/T pseudo/double-ring.

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General information

9 7

5 6

6 Start keys:

 Black Start

Lets you start sending faxes or making copies in black & white. Also lets you start a scanning operation (in color or black & white depending on the scan setting in the ControlCenter software).

 Color Start

Lets you start sending faxes or making copies in full color. Also lets you start a scanning operation (in color or black & white, depending on the scan setting in the ControlCenter software).

7 Power On/Off

Press to turn on the machine.

Press and hold down to turn off the

If you turn off the machine using , it will still periodically clean the print head to maintain

print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to the power at all times.

8 Stop/Exit

Stops an operation or exits the menu.

9 Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

10 Fax Resolution

Lets you temporarily change the resolution when sending a fax.

machine. The LCD displays Shutting Down and will stay on for a few seconds before turning itself off.

If you have connected an external telephone or TAD, it is always available.

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Chapter 1

NOTE

Basic Operations 1

The following steps show how to change a setting in the machine. In this example, the Receive Mode setting is changed from Fax Only to Fax/Tel.

a Press (FAX). b Press Menu, 3, 1, 1.

Fax Only

Select ab &OK

c Press a or b to choose Fax/Tel.

Fax/Tel

d Press OK.

Accepted

Press Clear if you want to go back to the previous level.

e Press Stop/Exit.

Page 17

NOTE

Loading paper 2

Loading paper and other print media

Load only one size of paper and one type of paper in the paper tray at a time.

(For more information about paper size, weight and thickness, see Choosing the right print media on page 17.)

a Pull the paper tray completely out of the

machine.

• If the paper support flap (1) is open, close it, and then close the paper support (2).

b Lift the output paper tray cover (1).

c Gently press and slide the paper width

guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper width guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

• When you load a different paper size in the tray, you will need to change the Paper Size setting in the machine at the same time.

(See Paper Size on page 15.)

Page 18

Chapter 2

NOTE

IMPORTANT

NOTE

When you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray.

e Gently put the paper into the paper tray

printing surface face down and top edge in first. Check that the paper is flat in the tray.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not curled or wrinkled.

Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well before loading it in the tray. If you add paper without fanning the stack, the machine may feed multiple pages.

Page 19

Loading paper

IMPORTANT

f Gently adjust the paper width guides (1)

to fit the paper. Make sure the paper width guides lightly touch the sides of the paper.

g Close the output paper tray cover.

i While holding the paper tray in place,

pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

DO NOT use the paper support flap when printing on Legal size paper.

h Slowly and firmly push the paper tray

completely into the machine.

Page 20

Chapter 2

IMPORTANT

Loading envelopes 2

About envelopes 2

 Use envelopes that weigh from 20 to 25 lb

(80 to 95 g/m

 Some envelopes require you to make

margin settings in the application you are using. Make sure you do a test print first before printing multiple envelopes.

DO NOT use the following types of envelopes, as they will not feed correctly:

• That are of a baggy construction.

• That have windows.

• That are embossed (have raised writing on them).

• That have clasps or staples.

Loading envelopes 2

a Before loading, press the corners and

sides of envelopes to make them as flat as possible.

• That are pre-printed on the inside.

Glue Double flaps

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

If envelopes are “double-feeding,” put one envelope in the paper tray at a time.

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Loading paper

b Put envelopes in the paper tray with the

printing surface face down. If the envelope flaps are on the long edge, load the envelopes in the tray with the flap on the left, as shown in the illustration. Gently press and slide the paper width guides (1) and paper length guide (2) to fit the size of the envelopes.

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap. b Put the envelope into the paper tray with

the printing surface face down and the flap positioned as shown in the illustration.

c Select Reverse Print (Windows

Reverse page orientation (Macintosh)

in the printer driver’s dialog box, and then adjust the size and margin in the application you are using. For more information, see Software and Network User’s Guide: Reverse Print

(Windows (Macintosh).

) or Reverse Print

) or

Page 22

Chapter 2

NOTE

Unprintable area 2

The unprintable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on.

For more information, see Software and Network User’s Guide: Print without a Border

(Windows

Cut-Sheet Paper Envelopes

) or Print without a Border (Macintosh).

Top (1) Left (2) Bottom (3) Right (4)

Cut-Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) Envelopes 0.87 in. (22 mm) 0.12 in. (3 mm) 0.87 in. (22 mm) 0.12 in. (3 mm)

The Borderless print feature is not available for envelopes, 2-sided printing and some paper sizes, such as Legal and Executive. For more information, see Printer on page 115.

Page 23

Loading paper

NOTE

Paper settings 2

Paper Type 2

To get the best print quality, set the machine for the type of paper you are using.

a Press Menu, 2, 2. b Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71, Other Glossy or Transparency.

Press OK.

c Press Stop/Exit.

The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

Paper Size 2

You can use the following sizes of paper for copies: Letter, Legal, A4, A5, Executive and Photo (4"  6")/(10  15 cm). You can use the following sizes of paper for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the machine, you will need to change the Paper Size setting at the same time so your machine can fit an incoming fax on the page.

Acceptable paper and other print media

The print quality can be affected by the type of paper you use in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper, be sure to choose the correct print media in the printer driver’s Basic tab or the machine’s Paper Type setting.

(See Paper Type on page 15.)

 When you print on Brother Photo paper,

load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

 When using transparencies or photo

paper, remove each sheet at once to prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the surface may not be completely dry and may stain your fingers.

a Press Menu, 2, 3. b Press a or b to choose Letter, Legal,

A4, A5, Executive or 4"x6". Press OK.

c Press Stop/Exit.

Page 24

Chapter 2

IMPORTANT

Recommended print media 2

To get the best print quality, we suggest using the Brother paper in the table.

We recommend using 3M Transparency Film when you print on transparencies.

Brother paper

Paper Type Item

Premium Plus Glossy Photo

 Letter BP71GLTR  4"  6" BP71GP20

Handling and using print media 2

 Store paper in its original packaging and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of

the photo paper. Load photo paper with the shiny side facing down.

 Avoid touching either side of the

transparency paper because it absorbs water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped

1 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• Extremely shiny or highly textured

• Paper that cannot be arranged uniformly when stacked

• Paper made with a short grain

Paper capacity of the output paper tray cover

Up to 50 sheets of Letter, Legal or A4 20 lb (80 g/m

 Transparencies and photo paper must be

) paper.

picked up from the output paper tray cover one page at a time to avoid smudging.

Page 25

Loading paper

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy Printer

Cut-Sheet Letter 8 1/2  11 in. (215.9  279.4 mm) Yes Yes Yes

A4 8.3  11.7 in. (210  297 mm) Yes Yes Yes Legal 8 1/2  14 in. (215.9  355.6 mm) Yes Yes Yes Executive 7 1/4  10 1/2 in. (184  267 mm) – Yes Yes A5 5.8  8.3 in. (148  210 mm) – Yes Yes A6 4.1  5.8 in. (105  148 mm) – – Yes

Cards Photo 4  6 in. (10  15 cm) – Yes Yes

Photo 2L 5  7 in. (13  18 cm) – – Yes Index Card 5  8 in. (127  203 mm) – – Yes

Envelopes C5 Envelope 6.4  9 in. (162  229 mm) – – Yes

DL Envelope 4.3  8.7 in. (110  220 mm) – – Yes Com-10 4 1/8  9 1/2 in. (105  241 mm) – – Yes Monarch 3 7/8  7 1/2 in. (98  191 mm) – – Yes

Transparencies Letter 8 1/2  11 in. (215.9  279.4 mm) – Yes Yes

A4 8.3  11.7 in. (210  297 mm) – Yes Yes

Legal 8 1/2  14 in. (215.9  355.6 mm) – Yes Yes A5 5.8  8.3 in. (148  210 mm) – Yes Yes

Paper weight, thickness and capacity 2

Paper Type Weight Thickness No. of

sheets

Cut-Sheet Plain Paper

Inkjet Paper

Glossy Paper

Cards Photo

17 to 32 lb (64 to 120 g/m

17 to 53 lb (64 to 200 g/m

Up to 58 lb (Up to 220 g/m

)

3 to 6 mil (0.08 to 0.15 mm)

3 to 10 mil (0.08 to 0.25 mm) 20

Up to 10 mil (Up to 0.25 mm)

)

Up to 10 mil (Up to 0.25 mm)

)

(4"  6")/ (10  15 cm)

Envelopes

Index Card

Up to 32 lb (Up to 120 g/m

20 to 25 lb (80 to 95 g/m

)

Up to 6 mil (Up to 0.15 mm) 30

)

Up to 20 mil (Up to 0.52 mm) 10

Transparencies – – 10

Up to 100 sheets of plain paper 20 lb (80 g/m2).

BP71 69 lb (260 g/m2) paper is especially designed for Brother inkjet machines.

100

Page 26

IMPORTANT

Loading documents 3

How to load documents

You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.

Using the ADF 3

The ADF can hold up to 20 pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the pages before placing them in the ADF.

Document sizes and weights 3

Length: 5.8 to 14 in.

(148 to 355.6 mm)

a Unfold the ADF Document Support (1).

b Fan the pages well. c Adjust the paper guides (1) to fit the

width of your document.

Width: 5.8 to 8.5 in.

(148 to 215.9 mm)

Weight: 17 to 24 lb

(64 to 90 g/m

)

How to load documents 3

• DO NOT pull on the document while it is feeding.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

Make sure documents with ink or correction fluid are completely dry.

d Place your document, face down, top

edge first in the ADF underneath the

guides until the LCD displays ADF Ready and you feel it touch the feed rollers.

DO NOT leave a thick document on the scanner glass. If you do this, the ADF may jam.

Page 27

Loading documents

NOTE

IMPORTANT

e After using the ADF, close the ADF

Document Support. Push down on the upper-left portion of the ADF Document Support to close it completely.

Using the scanner glass 3

You can use the scanner glass to fax, to copy or to scan individual pages or pages in a book.

b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

1 document cover

Document sizes supported 3

Length: Up to 11.7 in. (297 mm) Width: Up to 8.5 in. (215.9 mm) Weight: Up to 4.4 lb (2 kg)

How to load documents 3

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

c Close the document cover.

If you are scanning a book or thick document, DO NOT slam the cover down or press on it.

Page 28

Chapter 3

Unscannable area 3

The unscannable area depends on the settings in the application you are using. This figure shows the unscannable areas.

Usage Document

Size

Fax Letter 0.12 in.

Legal A4

Top (1)

Bottom (3)

(3 mm)

Left (2)

Right (4)

0.16 in. (4 mm)

0.12 in. (3 mm)

Copy All paper

sizes

Scan 0.04 in.

The unscannable area is 0.04 in. (1 mm) when you use the ADF.

0.12 in. (3 mm)

(1 mm)

0.12 in. (3 mm)

0.04 in. (1 mm)

Page 29

NOTE

Sending a fax 4

How to send a fax 4

a Do one of the following to load your

document:

 Place the document face down in the

ADF. (See Using the ADF on page 18.)

 Load your document face down on

the scanner glass. (See Using the scanner glass on page 19.)

• To send color faxes with multiple pages, use the ADF.

• If you send a black & white fax from the ADF while the memory is full, it will be sent in real time.

• You can use the scanner glass to fax pages of a book one at a time. The document can be up to Letter or A4 size.

c You can change the following

fax-sending settings.

(Basic User’s Guide)

For information about changing the following fax-sending settings, see pages 22 to 23.

 Glass Scan Size

 Color Fax Transmission  Transmission Verification Report

(Setup)

(Advanced User’s Guide)

For more advanced fax-sending operations and settings (See Advanced User’s Guide: Sending a fax (MFC model).)

 Contrast  Fax Resolution  Faxing at the end of a call

• Since you can only scan one page at a time, it is easier to use the ADF if you are sending a multiple-page document.

b Press (FAX).

 Broadcasting  Real Time Transmission  Overseas Mode  Canceling Waiting Jobs

d Enter the fax number using the dial pad,

Speed Dial or Search.

e Press Black Start or Color Start.

Faxing from the ADF 4

 The machine starts scanning and

sending the document.

Faxing from the scanner glass 4

 If you pressed Black Start, the

machine starts scanning the first page. Go to step f.

 If you pressed Color Start, the

machine starts dialing and sending the document.

Page 30

Chapter 4

NOTE

f When the LCD asks you Next Page?,

do one of the following:

 To send a single page, press 2 to

choose No(Dial) (or press Black Start again).

The machine starts sending the document.

 To send more than one page, press

1 to choose Yes and go to step g.

g Place the next page on the scanner

glass. Press OK. The machine starts scanning the page. (Repeat steps f and g for each additional page.)

h After all the pages have been scanned,

press 2 or Black Start to start.

Setting scanner glass size for faxing 4

When documents are A4 size, you need to set the Scan Size to A4. If you do not, the bottom portion of the faxes will be missing.

a Load your document.

b Press (FAX).

c Press Menu, 3, 2, 0. d Press a or b to choose Letter or A4.

Press OK.

e Press Stop/Exit. f Enter the fax number. g Press Black Start or Color Start.

Stop faxing 4

To stop faxing, press Stop/Exit.

This setting is only available for sending documents from the scanner glass.

Color fax transmission 4

Your machine can send a color fax to machines that support this feature.

Color faxes cannot be stored in the machine’s memory. When you send a color fax, the machine will send it in real time (even if Real Time TX is set to Off).

Canceling a fax in progress 4

If you want to cancel a fax while the machine is scanning, dialing or sending, press

Stop/Exit.

Page 31

Transmission Verification

NOTE

Sending a fax

Report 4

You can use the Transmission Verification Report as proof that you sent a fax. This report lists the sender’s name or fax number, the time and date of the transmission, duration of the transmission, the number of pages sent, and whether or not the transmission was successful.

There are several settings available for the Transmission Verification Report:

 On: Prints a report after every fax you

send.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error. The report will also print if you send a color fax that the receiving machine prints in black & white. Off is the default setting.

• If you choose On+Image or Off+Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off. The image will not appear on the report when you send a color fax. (See Advanced User’s Guide: Real Time Transmission.)

• If your transmission is successful, OK will appear next to RESULT on the Transmission Verification Report. If the transmission is not successful, NG will appear next to RESULT.

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error. The report will also print if you send a color fax that the receiving machine prints in black & white. A portion of the fax’s first page appears on the report.

a Press Menu, 3, 3, 1. b Press a or b to choose Off+Image, On,

On+Image or Off. Press OK.

c Press Stop/Exit.

Page 32

Receiving a fax 5

Receive Modes 5

Choose the correct Receive Mode 5

The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.

Will you be using a Distinctive Ring number for receiving faxes? (Only available for some countries)

Brother uses the term “Distinctive Ring” but different telephone companies may have other names for this service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring on page 30 for instructions on setting up your machine using this feature.)

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See Voice Mail on page 29 for instructions on setting up your machine using this service.)

Will you be using a Telephone Answering Device on the same telephone line as your Brother machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are stored on the external TAD and fax messages are printed. Choose External TAD as your Receive Mode. (See Connecting an external TAD (telephone answering device) on page 33.)

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax Only as your Receive Mode. (See Fax Only on page 26.)

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

Use Fax/Tel mode when the Brother machine will share the line with your telephone. (See Fax/Tel on page 26.) Important Note: You cannot receive voice messages on either Voice Mail or an answering machine with Fax/Tel mode.

Do you expect to receive very few faxes?

Choose Manual as your Receive Mode. You control the telephone line and must answer every call yourself. (See Manual on page 26.)

Page 33

Receiving a fax

NOTE

To set the Receive Mode, follow the instructions:

a Press (FAX). b Press Menu, 3, 1, 1.

If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off. (See Turning off Distinctive Ring on page 31.)

c Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual.

Press OK.

d Press Stop/Exit.

Page 34

Chapter 5

Using Receive Modes 5

Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 27.)

Fax Only 5

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel 5

Fax/Tel mode helps you manage incoming calls by recognizing whether they are fax or voice calls and handling them in one of the following ways:

 Faxes will be automatically received.  Voice calls will start the F/T Ring to tell you

to pick up the line. The F/T Ring is a fast pseudo/double-ring made by your machine.

If you use Fax/Tel mode, see F/T Ring Time

(Fax/Tel mode only) on page 27 and Ring Delay on page 27.

Manual 5

Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature.

To receive a fax in Manual mode, lift the handset of the external telephone or press Hook. When you hear fax tones (short repeating beeps), press Black Start or Color Start, and then press 2 to choose Receive. You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine.

(See Easy Receive on page 28.)

External TAD 5

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in one of the following ways:

 Faxes will be automatically received.  Voice callers can record a message on the

external TAD.

To connect your External TAD, see

Connecting an external TAD (telephone answering device) on page 33.

Page 35

Receiving a fax

NOTE

Receive Mode settings 5

Ring Delay 5

The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 4 rings.

(See Using external and extension telephones on page 36 and Easy Receive on page 28.)

a Press (FAX). b Press Menu, 3, 1, 2. c Press a or b to choose how many times

you want the machine to ring before it answers (0, 1, 2, 3 or 4). Press OK. If you choose 00, the machine will answer immediately and the line will not ring at all.

F/T Ring Time (Fax/Tel mode only) 5

When somebody calls your machine, you and your caller will hear the normal telephone ring. The number of rings is set by the ring delay setting.

If the call is a fax, then your machine will receive it; however, if it is a voice call, the machine will sound the F/T Ring (a fast pseudo/double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T Ring, it means that you have a voice caller on the line.

Because the F/T Ring is made by the machine, extension and external telephones will not ring; however, you can still answer the call on any telephone by using a remote code.

(For more information, see Using remote codes on page 36.)

a Press (FAX). b Press Menu, 3, 1, 3.

d Press Stop/Exit.

c Press a or b to choose how long the

machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds). Press OK.

d Press Stop/Exit.

Even if the caller hangs up during the pseudo/double-ringing, the machine will continue to ring for the set time.

Page 36

Chapter 5

NOTE

Easy Receive 5

If Easy Receive is On: 5

The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest.

If Easy Receive is Off: 5

If you are at the machine and answered a call first by lifting the external handset, press Black Start or Color Start, and then press 2 to receive.

If you answered at an extension telephone, press l 51. (See Using external and extension telephones on page 36.)

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension or external telephone, press the Fax Receive Code, l 51.

• If you send faxes from a computer on the same telephone line and the machine intercepts them, set Easy Receive to Off.

a Press (FAX). b Press Menu, 3, 1, 4. c Press a or b to choose On (or Off).

Press OK.

d Press Stop/Exit.

Page 37

Telephone services and external

devices

Telephone services (Only available for some countries)

Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer.

Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine. If you have Voice Mail on your telephone line, read the following carefully.

Voice Mail 6

If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.

For example, if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail.

Similarly, if your Brother machine is set to answer after 4 rings and your Voice Mail is set to answer after 2 rings, then your Voice Mail will answer first. This will prevent your Brother machine from being able to receive an incoming fax, since Voice Mail cannot transfer the incoming fax back to the Brother machine.

To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following:

Get the Distinctive Ring service from your telephone company. Distinctive Ring is a feature of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line.

Brother uses the term “Distinctive Ring,” but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, RingMaster, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Teen Ring, and SimpleBiz Fax & Alternate Number Ringing. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes. (See Distinctive Ring on page 30.)

Set your Brother machine’s Receive Mode to Manual. Manual mode requires that you answer every incoming call if you want to be able to receive a fax. If the incoming call is a telephone call, then complete the call as you normally would. If you hear fax-sending tones, you must transfer the call to the Brother machine. (See Using external and extension telephones on page 36.) Unanswered fax and voice calls will go to your Voice Mail. (To set the machine in

Manual mode, see Choose the correct Receive Mode on page 24.)

Page 38

Chapter 6

NOTE

Distinctive Ring 6

Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term “Distinctive Ring,” but telephone companies market the service under a variety of names, such as Smart Ring, Ring Master or Ident-a-Ring. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes.

• You must pay for your telephone company's Distinctive Ring service before you program the machine to work with it.

• Please call your telephone company for availability and rates.

What does your telephone company's “Distinctive Ring” do?

Your telephone company's Distinctive Ring service allows you to have more than one number on the same telephone line. If you

need more than one telephone number, it is cheaper than paying for an extra line.

Each telephone number has its own distinctive ring pattern, so you will know which telephone number is ringing. This is one way you can have a separate telephone number for your machine.

Do you have Voice Mail? 6

If you have Voice Mail on the telephone line that you will install your new machine on,

there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls. However, the

Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the machine can work together without any problems. If each one

has a separate telephone number, neither will interfere with the other's operations.

If you decide to get Distinctive Ring service from the telephone company, you will need to follow the directions in Registering the Distinctive Ring pattern to register the new Distinctive Ring pattern they give you. This is so your machine can recognize its incoming calls.

You can change or cancel the Distinctive Ring pattern at any time. You can switch it off temporarily, and turn it back on later. When you get a new fax number, make sure you reset this feature.

Before you choose the ring pattern to register

You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns in the table are supported by your Brother machine. Register the one your telephone company gives you.

Ring Pattern

Rings

What does Brother's “Distinctive Ring” do?

The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company's Distinctive Ring service. The new telephone number on your line can just receive faxes.

1 short-short or

long-long

2 short-long-short 3 short-short-long

4 very long

(normal pattern)

Page 39

NOTE

Ring Pattern #1 is often called Short-Short

NOTE

and is the most commonly used. If the ring pattern you received is not on this chart, call your telephone company and ask for one that is shown.

 The machine will only answer calls to its

registered number.

 The first two rings are silent on the

machine. This is because the machine must “listen” to the ring pattern to compare it to the pattern that was registered. Other telephones on the same line will ring.

Telephone services and external devices

Registering the Distinctive Ring pattern

Very Important!

After you have set the Distinctive Ring feature to On, your Distinctive Ring number will receive faxes automatically. You will see D/R when you press FAX and Manual as the Receive Mode setting. You cannot change the Receive Mode from D/R (Manual) to another Receive Mode while Distinctive Ring is set to On. This ensures the Brother machine will only answer the Distinctive Ring number and will not interfere when your main telephone number is called.

 If you program the machine correctly, it

will recognize the registered ring pattern of the “fax number” within 2 ring patterns and then answer with fax tones. When the “voice number” is called, the machine will not answer.

a Press Menu, 3, 0, 2.

b Press a or b to choose Set.

Press OK.

c Press a or b to choose the stored ring

pattern you want to use. Press OK. (You hear each pattern as you scroll through the four patterns. Make sure you choose the pattern that the telephone company gave you.)

d Press Stop/Exit.

Distinctive Ring is now set to On.

Turning off Distinctive Ring 6

a Press Menu, 3, 0, 2. b Press a or b to choose Off.

Press OK.

c Press Stop/Exit.

If you turn off Distinctive Ring, the machine will be set to Manual mode. You will need to set the Receive Mode again. (See Choose the correct Receive Mode on page 24.)

Page 40

Chapter 6

Voice over Internet Protocol (VoIP) 6

VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line. Telephone providers frequently bundle VoIP together with Internet and cable services.

Your machine may not work with some VoIP systems. If you want to use your machine to send and receive faxes on a VoIP system, make sure that one end of your telephone cord is connected to the jack labeled LINE on your machine. The other end of the telephone cord may be connected to a modem, interface box, phone adapter, splitter, or other such device.

 If you have questions about how to

connect your machine to the VoIP system, call your VoIP provider.

After you have connected your machine to the VoIP system, press Hook to verify that the machine has a dial tone. If the machine does not have a dial tone, call your VoIP provider.

If you are having problems sending or receiving faxes over a VoIP system, we recommend changing the machine’s modem speed to the Basic(for VoIP) setting (see Telephone line interference / VoIP on page 88).

Page 41

Telephone services and external devices

NOTE

IMPORTANT

Connecting an external TAD (telephone answering device)

You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax-calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings, there are only 8 to 10 seconds of CNG tones left for the fax “handshake.” Make sure you carefully follow the instructions in this guide for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings.

• If You do not subscribe to the

Distinctive Ring service:

You must plug your TAD into the EXT.

jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the telephone line. (See the illustration.)

• Before you connect the external TAD, remove the protective cap (2) from the EXT. jack on the machine.

1TAD

2 Protective Cap

• If you do not receive all your faxes, shorten the Ring Delay setting on your external TAD.

• If you subscribe to your telephone

company's Distinctive Ring service:

You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company's Distinctive Ring service, have registered the distinctive ring pattern on your machine, and use that number as a fax number. The recommended setting is at least four rings on the external TAD when you have the telephone company's Distinctive Ring service. You cannot use the Toll Saver setting.

When the TAD answers a call, the LCD displays Telephone.

DO NOT connect a TAD elsewhere on the same telephone line.

Page 42

Chapter 6

NOTE

Connections 6

The external TAD must be plugged into the jack labeled EXT on the machine. Your machine cannot work correctly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).

a Place both hands under the plastic tabs

on both sides of the machine to lift the scanner cover into the open position.

b Plug the telephone line cord from the

telephone wall jack into the jack labeled LINE.

c Remove the protective cap (1) from the

jack labeled EXT., and then plug the telephone line cord from the external TAD into the EXT. jack. (Make sure this cord is connected to the TAD's telephone line jack, and not its handset jack.)

e Lift the scanner cover to release the

lock. Gently push the scanner cover support down and close the scanner cover using both hands.

f Set your external TAD to answer within

four rings. (The machine's Ring Delay setting does not apply.)

g Record the outgoing message on your

external TAD.

h Set the TAD to answer calls. i Set the Receive Mode to

External TAD. (See Choose the correct Receive Mode on page 24.)

Recording an outgoing message (OGM) on the external TAD 6

Timing is important in recording this message. The way you record this message will affect both manual and automatic fax reception.

d Carefully guide the telephone line cord

into the cable channel and out the back of the machine.

a Record 5 seconds of silence at the

beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

b Limit your speaking to 20 seconds. c End your 20-second message by giving

your Fax Receive Code for people sending manual faxes. For example: “After the beep, leave a message or send a fax by pressing l 51 and Start.”

We recommend beginning your OGM with an initial 5-second silence because the machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if your machine has trouble receiving, then you must re-record the OGM to include it.

Page 43

Telephone services and external devices

Multi-line connections (PBX) 6

We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system, we suggest you ask the installer to connect the machine to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator, we recommend that you set the Receive Mode to Manual.

We cannot guarantee that your machine will operate correctly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX.

External and extension telephones

Connecting an external telephone 6

You can connect a separate telephone (2) to your machine as shown in the diagram.

Before you connect the external telephone, remove the protective cap (3) from the EXT. jack.

Connect the telephone line cord to the jack labeled EXT inside the machine.

Carefully guide the telephone line cord into the cable channel and out the back of the machine.

1 Extension telephone

2 External telephone

3 Protective cap

Page 44

Chapter 6

NOTE

Using external and extension telephones 6

Using extension telephones

If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive Code l 51.

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at an extension telephone by pressing the Telephone Answer Code #51. (See F/T Ring Time (Fax/Tel mode only) on page 27.)

Using an external telephone (connected to the EXT. jack of the machine)

If you answer a fax call at the external telephone connected to the EXT. jack of the machine, you can make the machine receive the fax by pressing Black Start or Color Start and 2 to choose Receive.

You can also use the Fax Receive Code l 51.

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at the external telephone by pressing Hook.

Using a non-Brother cordless external telephone 6

If your non-Brother cordless telephone is connected to the EXT. jack of the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.

If you let the machine answer first, you will have to go to the machine so you can press

Hook to send the call to the cordless handset.

Using remote codes 6

Fax Receive Code 6

If you answer a fax call on an extension telephone, you can tell your machine to receive it by dialing the Fax Receive Code l 51. Wait for the chirping sounds and then replace the handset. (See Easy Receive on page 28.)

If you answer a fax call at the external telephone connected to the EXT. jack of the machine, you can make the machine receive the fax by pressing Black Start or

Color Start and 2 to choose Receive.

Telephone Answer Code 6

If you answer a call and no one is on the line:

Assume you are receiving a manual fax. Press l 51 and wait for the chirp or until the

LCD displays Receiving, and then hang up.

You can also use the Easy Receive feature to make your machine automatically take the call. (See Easy Receive on page 28.)

If you receive a voice call and the machine is

in Fax/Tel mode, it will start to sound the F/T (pseudo/double) ring after the initial ring delay. If you pick up the call on an extension telephone, you can turn the F/T Ring off by pressing #51 (make sure you press this between the rings).

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at the external telephone connected to the EXT. jack of the machine by pressing Hook.

Page 45

Changing the remote codes 6

NOTE

The preset Fax Receive Code is l 51. The preset Telephone Answer Code is #51. If you want to, you can replace them with your own codes.

a Press (FAX). b Press Menu, 3, 1, 5. c Press a or b to choose On (or Off).

Press OK.

d Enter the new Fax Receive Code.

Press OK.

e Enter the new Telephone Answer Code.

Press OK.

Telephone services and external devices

f Press Stop/Exit.

• If you are always disconnected when accessing your external TAD remotely, try changing the Fax Receive Code and Telephone Answer Code to another three-digit code (such as ### and 999).

• Remote Codes might not work with some telephone systems.

Page 46

NOTE

Dialing and storing numbers 7

How to dial 7

Manual dialing 7

a Load your document.

b Press (FAX).

c Press all of the digits of the fax number.

Fax Redial 7

If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Black Start or Color Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing

Redial/Pause and Black Start or Color Start.

Redial/Pause only works if you dialed from

the control panel. If you are sending a fax automatically and the

line is busy, the machine will automatically redial one time after five minutes.

In Real Time Transmission the automatic redial feature does not work when you are using the scanner glass.

d Press Black Start or Color Start.

Speed Dialing 7

a Load your document.

b Press (Address Book).

c Press a or b to choose Search.

Press OK.

d Do one of the following:

 To search numerically, press a or b

to choose the number, and then press OK.

 To search alphabetically, enter the

first letter of the name using the dial pad, then press d or c to choose the name, and then press OK.

e Press Black Start or Color Start.

The machine scans and sends the fax.

Page 47

Dialing and storing numbers

NOTE

Storing numbers 7

You can set up your machine to do the following types of easy dialing: Speed Dial and Groups for broadcasting faxes.

(See Advanced User’s Guide: Setting up

Groups for Broadcasting and Broadcasting (Black & White only).)

If you lose electrical power, the Speed Dial numbers that are in the memory will not be lost.

Storing a pause 7

Press Redial/Pause to put a 3.5-second pause between numbers. If you are dialing overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.

Storing Speed Dial numbers 7

You can store up to 40 two-digit Speed Dial numbers, each with its own name. When you dial, you will only have to press a few keys

(for example: (Address Book), OK, #, the two-digit number, and Black Start or Color Start).

a Press (Address Book) and a or b to

choose Set Speed Dial. Press OK.

b Use the dial pad to enter a two-digit

Speed Dial number (01-40). Press OK.

c Enter the fax or telephone number

(up to 20 digits). Press OK.

d Do one of the following:

 Enter the name (up to 16 characters)

using the dial pad.

Press OK. (For help entering letters, see Entering Text on page 107.)

 To store the number without a name,

press OK.

e Do one of the following:

 To store another Speed Dial

number, go to step b.

 If you are finished storing numbers,

press Stop/Exit.

Page 48

Chapter 7

NOTE

Changing and deleting Speed Dial numbers 7

If you try to store a Speed Dial number where a number has already been stored, the LCD displays the name or number that has been stored there, and will ask you to do one of the following:

#05:MIKE

1.Change 2.Exit

 Press 1 to change or delete the stored

number.

 Press 2 to exit without making a change.

If you choose 1, you will be able to change the stored number and name, or enter a new one. You can delete the Speed Dial number by deleting the fax number. Follow the instructions below:

a Do one of the following:

 To change the stored number, press

d or c to position the cursor under the digit you want to change, and then press Clear. Reenter the number.

Press OK. Go to step b.

 To delete the Speed Dial number,

press Clear to delete each digit of the fax number.

Press OK. Go to step c.

b Enter a new name if needed. Press OK.

To change a character, press d or c to position the cursor under the character you want to change, then press Clear. Re-enter the character.

(For help entering letters, see Entering Text on page 107.)

c If you are finished making changes,

press Stop/Exit.

Page 49

NOTE

123

Making copies 8

How to copy 8

a Do one of the following to load your

document:

 Place the document face down in the

ADF. (See Using the ADF on page 18.)

 Place the document face down on

the scanner glass. (See Using the scanner glass

on page 19.)

b Press (COPY).

The LCD displays the default copy settings:

Stop copying 8

To stop copying, press Stop/Exit.

1Copy Ratio

2 Quality

3 Number of Copies

Use the dial pad to enter the number of copies.

The default setting is FAX mode. You can change the amount of time that the machine stays in COPY mode after the last copy operation. (See Advanced User’s Guide: Mode Timer (MFC model).)

c If you want more than one copy, enter

the number (up to 99).

d Press Black Start or Color Start.

Page 50

Chapter 8

NOTE

Copy options 8

When you want to quickly change the copy settings temporarily for the next copy, use the Copy Options key.

The machine returns to its default settings one minute after it finishes copying, or if the mode timer returns the machine to FAX mode.

(See Advanced User’s Guide: Mode Timer (MFC model).)

(Basic User’s Guide)

For information about changing the following copy settings, see page 42.

 Paper Type

 Paper Size

Paper Type 8

To get the best print quality if you are copying on special paper, set the machine for the type of paper you are using.

a Load your document.

b Press (COPY).

c Enter the number of copies you want. d Press Copy Options and a or b to

choose Paper Type. Press OK.

e Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71, Other Glossy or Transparency.

Press OK.

f If you do not want to change any other

settings, press Black Start or Color Start.

(Advanced User’s Guide)

For information about changing the following copy settings, see Advanced User’s Guide: Copy options.

 Quality

 Enlarge/Reduce

 Page Layout

 2in1(ID)

 Stack/Sort

 Density

 Remove Bkg. Clr

If you want to sort copies, use the ADF.

Paper Size 8

If you are copying on paper other than Letter size, you must change the Paper Size setting. You can copy only on Letter, Legal, A4, A5, Executive or Photo (4"  6")/(10  15 cm) paper.

a Load your document.

b Press (COPY).

c Enter the number of copies you want. d Press Copy Options and a or b to

choose Paper Size. Press OK.

e Press a or b to choose Letter, Legal,

A4, A5, Executive or 4"(W)x6"(H).

Press OK.

f If you do not want to change any other

settings, press Black Start or Color Start.

Page 51

How to print from a computer 9

Printing a document 9

The machine can receive and print data from your computer. To print from a computer, you must install the printer driver.

For more information, see Software and Network User’s Guide: Print.

a Install the Brother printer driver from the

CD-ROM. (See Quick Setup Guide.)

b From your application, choose the Print

command in the application you are using.

c Choose the name of your machine in the

Print dialog box and click Properties or Preferences, depending on the

application you are using.

d Choose the settings you want to change

in the Properties dialog box. Commonly used settings include:

 Media Type

 Print Quality

 Paper Size

 Orientation

 Color / Grayscale

 Ink Save Mode

 Scaling

 2-sided / Booklet

e Click OK. f Click Print (or OK, depending on the

application you are using) to begin printing.

Page 52

NOTE

How to scan to a computer 10

Before scanning 10

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)  Configure the machine with a TCP/IP address if network scanning does not work.

For more information, see Software and Network User’s Guide: Configure Network Scanning

for Windows

Scanning a document as a PDF file using ControlCenter4 (Windows

For more information, see Software and Network User’s Guide: Scan Using ControlCenter4

Advanced Mode (Windows.

) 10

The screens on your PC may vary depending on your model.

ControlCenter4 is a software utility that lets you access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

a Load your document. (See How to load documents on page 18.) b (Windows

Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows

Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4. The ControlCenter4 application will open.

XP, Windows Vista® and Windows®7)

Page 53

How to scan to a computer

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click

OK.

d Make sure the machine you want to use is selected from the Model drop-down list.

Page 54

Chapter 10

e Set the scanning configuration.

Click Configuration, and then select Button settings > Scan > File.

The configuration dialog box appears. You can change the default settings.

1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the

(Browse) button.

4 You can choose a scanning resolution from the Resolution drop-down list. 5 You can choose the document size from the Document Size drop-down list.

f Click OK.

Page 55

g Click the Scan tab. h Click File.

How to scan to a computer

i Click Scan.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

Page 56

Chapter 10

How to change the machine’s SCAN mode settings for PDF scanning using ControlCenter4 (Windows

Use ControlCenter4 to change your machine’s SCAN mode settings.

) 10

a (Windows

Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows

Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4. The ControlCenter4 application will open.

XP, Windows Vista® and Windows®7)

b Make sure the machine you want to use is selected from the Model drop-down list. c Click the Device Settings tab. d Click Device Scan Settings.

Page 57

e Click the File tab. You can change the default settings.

How to scan to a computer

(Browse) button.

4 You can choose a scanning resolution from the Resolution drop-down list. 5 You can choose the document size from the Document Size drop-down list.

f Click OK.

Page 58

Chapter 10

NOTE

How to scan a document as a PDF file using the control panel (Windows

a Load your document. (See How to load documents on page 18.) b Press (SCAN). c Press a or b to choose Scan to File.

Press OK.

d If the machine is connected to a network, press a or b to select the PC Name.

Press OK. Do one of the following:

 If you want to use the default settings, press a or b to choose Off.

Press OK. Go to step g.

and Macintosh) 10

 If you want to change the default settings, go to step e.

e Press a or b to choose On.

Press OK.

f Choose the settings for Scan Type as required. Press OK.

Repeat this step for the settings for Resolution, File Type, Scan Size and Remove Bkg. Clr.

g Press Black Start or Color Start.

The machine starts the scanning process.

The following scan modes are available:

• Scan to E-mail

• Scan to Image

• Scan to OCR

• Scan to File

• Web Service

Windows® users only. (Windows Vista® SP2 or later, Windows®7 and Windows®8) For more information, see Software and Network User’s Guide: Scan Using Web Services from the Brother Machine

(Windows Vista

SP2 or greater, Windows® 7 and Windows® 8).

Page 59

CAUTION

IMPORTANT

Routine maintenance A

Replacing the ink cartridges

Your machine is equipped with an ink dot counter. The ink dot counter monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine displays a message.

The LCD displays which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.

Even though the machine tells you to replace an ink cartridge, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.

If ink gets in your eyes, wash it out with water at once and call a doctor if you are concerned.

Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third-party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies.

a Open the ink cartridge cover (1).

If an ink cartridge has reached the end of its life, the LCD displays B&W Print Only or Cannot Print.

Page 60

b Press the lock release lever (1) as

IMPORTANT

shown to release the cartridge color indicated on the LCD. Remove the cartridge from the machine.

d Turn the green release lever on the

orange protective packing (1) counterclockwise until it releases the vacuum seal. Then remove the orange protective packing as shown.

c Open the new ink cartridge bag for the

color indicated on the LCD, and then take out the ink cartridge.

DO NOT shake the ink cartridges. If ink stains your skin or clothing, wash with soap or detergent at once.

Page 61

e Each color has its own correct position.

NOTE

IMPORTANT

Insert the ink cartridge in the direction of the arrow on the label.

f Gently push the back of the ink

cartridge—marked PUSH—until it latches, and then close the ink cartridge cover.

Routine maintenance

• If you replaced an ink cartridge, for example Black, the LCD may ask you to verify that it is a brand new one (for example, Did You Change Blck?). For each new cartridge you installed, press 1 (Yes) to reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, be sure to press 2 (No).

• If the LCD displays No Ink Cartridge or Cannot Detect after you install the ink cartridge, check that the ink cartridge is installed correctly. Remove the ink cartridge and reinstall it slowly and firmly until it latches.

g The machine will automatically reset the

ink dot counter.

• DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.

• DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin.

• If you mix the colors by installing an ink cartridge in the wrong position, clean the print head several times after correcting the cartridge installation.

• Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package.

• DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge.

Page 62

Cleaning and checking

NOTE

the machine

Cleaning the scanner A

a Unplug the machine from the AC power

outlet.

b Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

c In the ADF unit, clean the white bar (1)

and the glass strip (2) with a lint-free

cloth moistened with a non-flammable glass cleaner.

In addition to cleaning the scanner glass and glass strip with a non-flammable glass cleaner, run your fingertip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again, concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt.

When there is a spot of dirt or correction fluid on the glass strip, the printed sample displays a vertical line.

After the glass strip is cleaned, the vertical line is gone.

Page 63

Routine maintenance

IMPORTANT

NOTE

Cleaning the print head A

To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem.

Clean the print head if you get a horizontal line in the text or graphics, or blank spots where text should appear on your printed pages. You can clean Black only; Yellow, Cyan, and Magenta together; or all four colors at once.

Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

a Press Menu, 1, 2.

Checking the print quality A

If faded or streaked colors and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press Menu, 1, 1. b Press a or b to choose

Print Quality. Press OK.

c Press Color Start.

The machine starts printing the Print Quality Check Sheet.

d Check the quality of the four color blocks

on the sheet.

e The LCD asks you if the print quality is

OK. Do one of the following:

b Press a or b to choose Black, Color or

All.

Press OK. The machine cleans the print head. When cleaning is finished, the machine will go back to FAX mode.

• If you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again up to five more times. If the print has not improved, call Brother Customer Service.

• You can also clean the print head from your PC.

For more information, see Software and Network User’s Guide: Clean the Print

Head (Windows (Macintosh).

) or Clean the Print Head

 If all lines are clear and visible, press

1 (Yes) to finish the Print Quality check and go to step i.

 If lines are missing, as shown below,

press 2 to choose No.

OK Poor

f The LCD asks you if the print quality is

OK for black and then for the three colors. Press 1 (Yes) or 2 (No).

g The LCD asks you if you want to start

cleaning. Press 1 (Yes). The machine starts cleaning the print head.

Page 64

h After the cleaning procedure is finished,

IMPORTANT

NOTE

press Color Start. The machine prints the Print Quality Check Sheet again. Return to step d to repeat the procedure.

i Press Stop/Exit.

Checking the print alignment A

You may need to adjust the print alignment after transporting the machine if your printed text becomes blurred or images become faded.

If you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again up to five more times. If the print has not improved, call Brother Customer Service.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

a Press Menu, 1, 1. b Press a or b to choose Alignment.

Press OK.

c Press Black Start or Color Start.

The machine starts printing the Alignment Check Sheet.

When a print head nozzle is clogged, the printed sample looks like this.

After the print head nozzle is cleaned, the horizontal lines are gone.

d For the (A) pattern, press the number of

the test print that has the fewest visible vertical stripes (1-9). Repeat this step for the (B), (C), (D) and (E) patterns. In the example, number 6 is the best choice for (A), (B), (C), (D) and (E).

e Press Stop/Exit.

Page 65

Routine maintenance

NOTE

Setting the date and

When the print alignment is not adjusted properly, text looks blurry like this.

After the print alignment is adjusted properly, text looks like this.

time

The LCD displays the date and time. If it is not current, follow these instructions to re-enter it.

You can add the date and time to each fax you send by setting your Station ID.

a Press Menu, 0, 1, 1. b Enter the last two digits of the year using

the dial pad, and then press OK.

c Enter the two digits for the month using

the dial pad, and then press OK.

d Enter the two digits for the day using the

dial pad, and then press OK.

e Press a or b to choose 12h Clock or

24h Clock, and then press OK.

f To enter the time, do one of the

following:

 If you chose 12h Clock in step e,

enter the time (in 12-hour format) using the dial pad, and then press OK.

Press a or b to choose AM or PM, and then press OK.

 If you chose 24h Clock in step e,

enter the time (in 24-hour format) using the dial pad, and then press

(For example, enter 19:45 for 7:45 PM.)

g Press Stop/Exit.

Page 66

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://solutions.brother.com/

Identifying the problem B

First, check the following:

 The machine's power cord is connected correctly and the machine's power switch is turned on.  All of the protective parts have been removed.  Paper is inserted correctly in the paper tray.  The interface cables are securely connected to the machine and the computer.  LCD messages

(See Error and maintenance messages on page 60.)

If you did not solve the problem with the above checks, identify the problem and then go to the suggested page.

Paper handling and Printing problems:

 Printing Difficulties on page 77  Print Quality Difficulties on page 79  Paper Handling Difficulties on page 80  Printing Received Faxes on page 82

Telephone and Fax problems:

 Telephone Line or Connections on page 82  Handling Incoming Calls on page 85  Receiving Faxes on page 83  Sending Faxes on page 84

Copying problems:

 Copying Difficulties on page 85

Page 67

Scanning problems:

 Scanning Difficulties on page 86

Software and Network problems:

 Software Difficulties on page 86  Network Difficulties on page 87

Troubleshooting

Page 68

Error and maintenance messages B

NOTE

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table.

You can correct most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit http://solutions.brother.com/

Error Message Cause Action

B&W Print Only

Replace XX Ink

One or more of the color ink cartridges have reached the end of their life.

You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print.

While this message appears on the LCD, each operation works in the following way:

 Printing

If you choose Grayscale in the Advanced tab of the printer

driver, you can use the machine as a black & white printer.

2-sided printing is not available when this message appears.

 Copying

If the paper type is set to Plain Paper you can make copies in black & white.

 Faxing

Replace the ink cartridges. (See Replacing the ink cartridges on page 51.)

The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases:

• If you unplug the machine or take

• If the paper type is set to anything

• (Windows

out the ink cartridge.

except Plain Paper or Inkjet Paper.

) If you select Slow Drying Paper in the Basic tab of the printer driver.

(Macintosh) If you select

Slow Drying Paper in the Print Settings drop-down list of

the printer driver.

If the paper type is set to

Plain Paper or Inkjet Paper, the machine will

receive and print the faxes in black & white.

If a sending machine has a color fax, the machine’s “handshake” will ask that the fax be sent as black & white.

Page 69

Error Message Cause Action

Troubleshooting

Cannot Detect You installed a new ink cartridge too

quickly and the machine did not detect it.

An ink cartridge is not installed correctly.

A used ink cartridge was reinstalled. Remove the used ink cartridge and

If you are not using Genuine Brother Innobella™ ink, the machine may not detect the ink cartridge.

The ink cartridge must be replaced. Replace the ink cartridge with a new,

The new ink cartridge has an air bubble.

Cannot Print

Replace XX Ink

One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black & white faxes will be stored in the memory. If a sending machine has a color fax, the machine's “handshake” will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax.

Take out the new ink cartridge and reinstall it slowly and firmly until it latches. (See Replacing the ink cartridges on page 51.)

install a new one. Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service.

genuine Brother ink cartridge. Slowly turn the ink cartridge so that

the ink supply port is pointing downward, and then reinstall the cartridge.

Replace the ink cartridges. (See Replacing the ink cartridges on page 51.)

Clean Unable XX

Init Unable XX

Print Unable XX

Scan Unable XX

Close Ink Cover The ink cartridge cover is not locked

Comm.Error Poor telephone line quality caused a

The machine has a mechanical problem.

A foreign object, such as a paper clip or a piece of ripped paper, is in the machine.

in the closed position.

communication error.

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, do the following.

See Transferring your faxes or Fax Journal report on page 67 before disconnecting the machine so you will not lose any important messages. Then disconnect the machine from the power for several minutes, and then reconnect it.

Firmly close the ink cartridge cover until it locks into place.

Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Page 70

Error Message Cause Action

Cover is Open The scanner cover is not locked in the

closed position.

Data Remaining Print data is left in the machine's

memory.

Disconnected The other person or other person's

fax machine stopped the call.

Document Jam The document was not inserted or fed

correctly, or the document scanned from the ADF was too long.

DR Mode in Use The machine is in Distinctive Ring

mode. You cannot change the Receive Mode when Distinctive Ring is on.

Lift the scanner cover, and then close it again.

Make sure the telephone line cord and USB cable (if used) have been guided correctly through the cable channel and out the back of the machine.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). (See Telephone line interference / VoIP on page 88.)

(See Using the ADF on page 18.) (See Document jam on page 68.)

Set Distinctive Ring to Off. (See Turning off Distinctive Ring on page 31.)

High Temperature The room temperature is too high. After cooling the room, allow the

machine to cool down to room temperature. Try again when the machine has cooled down.

Page 71

NOTE

Error Message Cause Action

Troubleshooting

Ink Box Full The ink absorber box or flushing box

is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality, which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up.

The ink absorber box or flushing box will need to be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.

Other reasons for cleaning are: 1 After a paper jam has been

cleared, the machine automatically cleans itself before the next received fax is printed.

2 The machine automatically cleans

itself after sitting idle for more than 30 days (infrequent use).

3 The machine automatically cleans

itself after ink cartridges of the same color have been replaced 12 times.

Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.

InkBox NearFull The ink absorber box or flushing box

is nearly full.

The ink absorber box or flushing box will need to be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.

Page 72

Error Message Cause Action

Ink Low XXXXXXX One or more of the ink cartridges are

near the end of their life. If one of the color ink cartridges is near the end of its life and someone is sending you a color fax, your machine’s “handshake” will ask that the fax be sent in black & white. If the sending machine has the ability to convert it, the color fax will be printed at your machine as a black & white fax.

Low Temperature The room temperature is too low. After warming the room, allow the

No Caller ID There is no incoming call history. You

did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

No Ink Cartridge An ink cartridge is not installed

correctly.

Order a new ink cartridge. You can continue printing until the LCD displays Cannot Print. (See Replacing the ink cartridges on page 51.)

machine to warm up to room temperature. Try again when the machine has warmed up.

If you want to use the Caller ID feature, call your telephone company. (See Advanced User’s Guide: Caller ID.)

Take out the new ink cartridge and re-install it slowly and firmly until it latches. (See Replacing the ink cartridges on page 51.)

No Paper Fed The machine is out of paper or paper

is not correctly loaded in the paper tray.

The paper tray was not fully inserted. Remove the paper tray and reinstall it

Paper dust has accumulated on the surface of the paper pick-up rollers.

The Jam Clear Cover is not closed correctly.

The paper is jammed in the machine. Remove the jammed paper by

Do one of the following:

 Refill the paper tray, and then

press Black Start or Color Start.

 Remove and reload the paper,

then press Black Start or Color Start. (See Loading paper

and other print media on page 9.)

until it locks into place, and then press Black Start or Color Start.

Clean the paper pick-up rollers. (See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Make sure the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam on page 69.)

following the steps in Printer jam or paper jam on page 69.

If this error occurs often during 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide: Cleaning the paper feed rollers.)

Page 73

Error Message Cause Action

Troubleshooting

No Response/Busy The number you dialed does not

answer or is busy.

Not Registered You tried to access a Speed Dial

number that has not been stored in the machine.

Out of Memory The machine's memory is full. If a fax-sending or copy operation

Verify the number and try again.

Set up the Speed Dial number. (See Storing Speed Dial numbers on page 39.)

is in process:

 Press Stop/Exit and wait until the

other operations in process finish, and then try again.

 Press Black Start or Color Start

to choose Send to send the pages scanned so far.

 Press Black Start or Color Start

to print the pages scanned so far.

 Clear the data in the memory. To

gain extra memory, you can turn off Memory Receive. (See Advanced User’s Guide:

Turning off Memory Receive operation.)

 Print the faxes that are in the

memory. (See Advanced User’s Guide: Printing a fax from the memory.)

Paper Jam The paper is jammed in the machine. Remove the jammed paper by

following the steps in Printer jam or paper jam on page 69.

Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 72.)

Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers. (See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Page 74

Error Message Cause Action

Wrong Paper Size The Paper Size setting does not

match the size of paper in the tray.

You did not set the paper guides in the tray to the indicators for the paper size you are using.

1 Check that the Paper Size you

choose on the LCD matches the size of the paper in the tray.

(See Paper Size on page 15.)

2 Make sure you loaded the paper

in a Portrait position and set the paper guides at the indicators for your paper size. (See Loading paper and other print media on page 9.)

3 After you have checked the paper

size and the paper position, press Black Start or Color Start.

If you are printing from your computer, make sure the paper size you choose in the printer driver matches the size of paper in the tray.

For more information, see Software and Network User’s Guide: Change

the Paper Size (Windows

) or

Change the Paper Size (Macintosh).

Page 75

Troubleshooting

Transferring your faxes or Fax Journal report B

If the LCD displays:

 Clean Unable XX

 Init Unable XX

 Print Unable XX

 Scan Unable XX

We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 67 or Transferring faxes to your PC on page 67.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring the Fax Journal report to another fax machine on page 68.)

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Set your Station ID.)

a Press Menu, 9, 0, 1. b Do one of the following:

 If the LCD displays No Data, there

are no faxes left in the machine's memory.

Press Stop/Exit.

 If the LCD displays

Enter Fax No., enter the fax number to which faxes will be forwarded.

c Press Black Start.

Transferring faxes to your PC B

You can transfer the faxes from your machine's memory to your PC.

a Make sure you have installed

MFL-Pro Suite on your PC, and then turn on PC-FAX Receiving on the PC. Do one of the following:

(Windows Windows

From (Start), select All Programs,

Brother, MFC-XXXX, PC-FAX Receiving, and select Receive. (XXXX is your model name.)

(Windows

Click (Brother Utilities), and then click the drop-down list and select your

model name (if not already selected). Click PC-FAX Receive in the left navigation bar, and then click Receive.

XP, Windows Vista® and

b Make sure you have set PC-Fax

Receive on the machine. (See Advanced User’s Guide: PC-Fax

Receive (Windows

If faxes are in the machine’s memory when you set up PC-Fax Receive, the LCD will ask if you want to transfer the faxes to your PC.

).)

c Do one of the following:

 To transfer all faxes to your PC,

press 1 (Yes). Press a or b to choose

Backup Print:On or Backup Print:Off.

Press OK.

 To exit and leave the faxes in the

memory, press 2 (No).

d Press Stop/Exit.

Page 76

Transferring the Fax Journal report to

IMPORTANT

another fax machine

e Press Stop/Exit.

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Set your Station ID.)

a Press Menu, 9, 0, 2. b Enter the fax number to which the Fax

Journal report will be forwarded.

c Press Black Start.

Document jam B

Documents can jam in the ADF unit if they are not inserted or fed correctly, or if they are too long. Follow these steps to clear a document jam.

Document is jammed in the top of the ADF unit

To avoid future document jams, close the ADF cover correctly by pressing it down in the center.

Document is jammed inside the ADF unit

a Take any paper that is not jammed out

of the ADF.

b Lift the Document Cover. c Pull the jammed document out to the

left.

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Remove the jammed document by

pulling it upward.

1 Document Cover

d Close the document cover. e Press Stop/Exit.

1 ADF cover

d Close the ADF cover.

Page 77

Troubleshooting

IMPORTANT

Removing small documents jammed in the ADF

a Lift the Document Cover. b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

b Pull the paper tray (1) completely out of

the machine.

c Pull the two green levers inside the

machine towards you to remove the jammed paper.

1 Document Cover

c Close the document cover. d Press Stop/Exit.

Printer jam or paper jam B

Locate and remove the jammed paper by following these steps:

a Unplug the machine from the AC power

outlet.

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report on page 67.)

d Place both hands under the plastic tabs

on both sides of the machine to lift the scanner cover into the open position.

Page 78

e Pull the jammed paper (1) out of the

IMPORTANT

machine.

Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (1) and (2).

• If the print head is in the right corner as shown in the illustration (2), you cannot move it. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the center. Then unplug the machine from the power source and take out the paper.

• If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

Hold the concave areas with the triangle marks shown in the illustration (3) to move the print head.

• DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

• If ink gets on your skin or clothing, immediately wash it off with soap or detergent.

Page 79

Troubleshooting

g Make sure you look carefully inside the

machine (1) for any pieces of paper.

i Open the Jam Clear Cover (1) at the

back of the machine.

j Remove the jammed paper.

h Look inside the machine from a lower

angle and make sure there are no pieces of paper remaining.

Page 80

k Close the Jam Clear Cover.

CAUTION

IMPORTANT

NOTE

Make sure the cover is closed correctly.

Be careful not to pinch your fingers when you close the scanner cover.

n While holding the paper tray in place,

pull out the paper support until it locks in the open position, and then unfold the paper support flap. Make sure you pull out the paper support until it locks into place.

l Put the paper tray firmly back in the

machine.

m Lift the scanner cover (1) to release the

lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

DO NOT use the paper support flap when printing on Legal size paper.

o Plug the machine back into the AC

power outlet.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. (See Additional paper jam clear operations on page 72.)

Additional paper jam clear operationsB

a Unplug the machine from the AC power

outlet.

b Pull the paper tray (1) completely out of

the machine.

Page 81

Troubleshooting

c Pull the two green levers inside the

machine towards you to remove the jammed paper.

d Place both hands under the plastic tabs

on both sides of the machine to lift the scanner cover into the open position.

e Load one sheet of thick Letter or A4

sized paper, such as glossy paper, deep into the machine as shown in the illustration.

Page 82

f If the thick paper is pushing any jammed

IMPORTANT

paper out, remove the jammed paper.

DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

h Open the Jam Clear Cover (1) at the

back of the machine.

i Load one sheet of thick Letter or A4

sized paper, such as glossy paper, deep into the machine as shown in the illustration.

g Pull the thick paper out of the machine.

Page 83

Troubleshooting

IMPORTANT

CAUTION

j If the thick paper is pushing any jammed

paper out, remove the jammed paper.

l Close the Jam Clear Cover.

Make sure the cover is closed correctly.

m Lift the scanner cover (1) to release the

lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

k Pull the thick paper out of the machine.

Be careful not to pinch your fingers when you close the scanner cover.

Page 84

n Put the paper tray firmly back in the

machine.

o Plug the machine back into the AC

power outlet.

Page 85

Troubleshooting

NOTE

If you are having difficulty with your machine B

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://solutions.brother.com/

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Printing Difficulties

Difficulty Suggestions

No printout. Check that the correct printer driver has been installed and chosen.

Check to see if the LCD is displaying an error message. (See Error and maintenance messages on page 60.)

Make sure that the machine is online.

(Windows Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is offline, it displays Use Printer Online. Select this option to enable the printer.

(Windows Vista® and Windows Server® 2008)

Click /Control Panel/Hardware and Sound/Printers. Right-click Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is

offline, it displays Use Printer Online. Select this option to enable the printer.

(Windows® 7 and Windows Server® 2008 R2)

Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and choose Seewhat’sprinting. Click Printer and

make sure that Use Printer Offline is unchecked.

XP and Windows Server® 2003)

(Windows® 8 and Windows Server® 2012) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the Hardware and Sound (Hardware) group, click View devices and printers. Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and select Seewhat’sprinting. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected.

One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges on page 51.)

Page 86

Printing Difficulties (continued)

Difficulty Suggestions

No printout.

(continued)

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

Cannot perform “Page Layout” printing.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

If old, unprinted data remains in the printer driver spooler, it will prevent new print jobs from printing. Open the printer icon and delete all data as follows:

(Windows

XP and Windows Server® 2003)

Click Start/Printers and Faxes.

(Windows Vista

and Windows Server® 2008)

Click /Control Panel/Hardware and Sound/Printers.

(Windows

7 and Windows Server® 2008 R2)

Click /Devices and Printers/Printers and Faxes.

(Windows

8 and Windows Server® 2012) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings/Control Panel/Hardware and Sound (Hardware) group/View devices and printers/Printers.

(Mac OS X v10.6.8) Click System Preferences/Print & Fax.

(OS X v10.7.x, 10.8.x) Click System Preferences/Print & Scan.

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

(See Unprintable area on page 14.)

Check that the paper size setting in the application and in the printer driver are the same.

processing, sending and printing time. Try the other quality settings in the printer driver as follows:

(Windows

) Click Color Settings on the Advanced tab, and make sure you uncheck Color Enhancement (True2Life).

True2Life™ is not working correctly.

Machine does not print from

Adobe

Illustrator®.

(Macintosh) Choose Color Settings, click Advanced Color Settings, and make sure you uncheck Color Enhancement.

Turn the Borderless feature off. Borderless printing is slower than normal printing.

For more information, see Software and Network User’s Guide: Print without a

Border (Windows

) or Print without a Border (Macintosh).

If the image data is not full color in your application (such as 256 color), True2Life™ will not work. Use at least 24 bit color data with the True2Life™ feature.

Try to reduce the print resolution.

For more information, see Software and Network User’s Guide: Change the Print

Quality (Windows

) or Change the Print Quality (Macintosh).

Page 87

Troubleshooting

Print Quality Difficulties

Difficulty Suggestions

Poor print quality. Check the print quality. (See Checking the print quality on page 55.)

Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Paper Type on page 15.)

For more information, see Software and Network User’s Guide: Change the Media

) or Change the Media Type (Macintosh).

White horizontal lines appear in text or graphics.

Type (Windows

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 The expiration date written on the cartridge package has passed. (Genuine

Brother Innobella™ ink cartridges stay usable for up to two years if kept in their original packaging.)

 The ink cartridge has been in your machine for over six months.

 The ink cartridge may not have been stored correctly before use.

Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Make sure you are using one of the recommended types of paper. (See Acceptable paper and other print media on page 15.)

Check the room temperature. The recommended environment for your machine is between 68 F to 91 F (20 C to 33 C).

Clean the print head. (See Cleaning the print head on page 55.) Make sure you are using Genuine Brother Innobella™ Ink. Try using the recommended types of paper.

(See Acceptable paper and other print media on page 15.) To prolong print head life, provide the best ink cartridge economy and maintain

print quality, we do not recommend unplugging the machine frequently and/or leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to the

machine, resulting in periodic, but less frequent, cleaning of the print head.

The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 55.)

Make sure you are using Genuine Brother Innobella™ Ink. To prolong print head life, provide the best ink cartridge economy and maintain

print quality, we do not recommend unplugging the machine frequently and/or leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to the

machine, resulting in periodic, but less frequent, cleaning of the print head. Characters and lines are blurred. Check the print alignment. (See Checking the print alignment on page 56.) Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are

adjusted correctly. (See Loading paper and other print media on page 9.)

Make sure the Jam Clear Cover is closed correctly. Smudge or stain at the top center of

the printed page.

Make sure the paper is not too thick or curled.

(See Acceptable paper and other print media on page 15.)

Page 88

Print Quality Difficulties (continued)

Difficulty Suggestions

Printing appears dirty or ink seems to run.

Ink is smudged or wet when using glossy photo paper.

Stains appear on the reverse side or at the bottom of the page.

The machine prints dense lines on the page.

The printouts are wrinkled.

Make sure you are using the recommended types of paper. (See Acceptable paper and other print media on page 15.) Do not handle the paper until the ink is dry.

Make sure the printing surface is face down in the paper tray. Make sure you are using Genuine Brother Innobella™ Ink. If you are using photo paper, make sure that you have set the correct paper type.

If you are printing a photo from your PC, set the Media Type in the printer driver. Be sure to check the front and back of the paper. Place the glossy surface (printing

surface) face down. (See Paper Type on page 15.) If you use glossy photo paper, make sure that the paper type setting is correct. Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:

Cleaning the machine’s printer platen.) Make sure you are using Genuine Brother Innobella™ Ink. Make sure you are using the paper support flap.

(See Loading paper and other print media on page 9.) Make sure the paper feed rollers are not dirty with ink.

(See Advanced User’s Guide: Cleaning the paper feed rollers.)

(Windows Select Reverse Order in the Basic tab of the printer driver.

(Windows In the printer driver Advanced tab, click Color Settings, and uncheck Bi-Directional Printing.

)

(Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options, and uncheck Bi-Directional Printing.

Make sure you are using Genuine Brother Innobella™ Ink.

Paper Handling Difficulties

Difficulties Suggestions

The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.

Make sure the Jam Clear Cover at the back of the machine is closed. If the LCD displays the Paper Jam message and you still have a problem, see

Error and maintenance messages on page 60. If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled,

straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

Reduce the amount of paper in the paper tray, and then try again. Clean the paper pick-up rollers.

(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Photo paper does not feed correctly.

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

Page 89

Troubleshooting

Paper Handling Difficulties (continued)

Difficulties Suggestions

Machine feeds multiple pages. Do the following:

(See Loading paper and other print media on page 9.)

 Make sure the paper is loaded correctly in the paper tray.

 Remove all the paper from the tray and fan the stack of paper well, then put it

back in the tray.

 Make sure you do not push the paper in too far.

Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam

on page 69.)

Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s

Guide: Cleaning the paper pick-up rollers.) There is a paper jam. See Printer jam or paper jam on page 69. Make sure the paper guides are set to

the correct paper size. Do not extend the paper tray when you load A5 or smaller

size paper. Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

Make sure paper is not still jammed in the machine. (See Additional paper jam

clear operations on page 72.) The paper jams when you use

2-sided print.

Use one of the jam prevention settings, 2-sided1 or 2-sided2.

For more information, see Software and Network User’s Guide: Prevent Smudged

Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows

or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of

the Paper (Macintosh).

If paper jams occur frequently during 2-sided printing, the paper feed rollers may

be stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide:

Cleaning the paper feed rollers.)

)

Page 90

Printing Received Faxes

Difficulty Suggestions

 Condensed print

 Horizontal streaks

 Top and bottom sentences are

cut off

 Missing lines

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the

Left and right margins are cut off or a single page is printed on two pages.

Received color fax prints only in black & white.

This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

problem is with the sending machine. Try receiving from another fax machine. If the received faxes are divided and printed on two pages or if you get an extra

blank page, your Paper Size setting may not be correct for the paper you are using.

(See Paper Size on page 15.) Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced

incoming fax.) Replace each color ink cartridge that has reached the end of its life, and then ask

the other person to send the color fax again. (See Replacing the ink cartridges on page 51.)

Telephone Line or Connections

Difficulty Suggestions

Dialing does not work. (No dial tone)

The machine does not answer when called.

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine.

Change the Tone/Pulse setting. (See Quick Setup Guide.) Send a manual fax by pressing Hook and dialing the number. Wait to hear

fax-receiving tones before pressing Black Start or Color Start. If there is no dial tone, connect a known-working telephone and telephone line

cord to the jack. Then lift the external telephone's handset and listen for a dial tone. If there is still no dial tone, ask your telephone company to check the line and/or wall jack.

Make sure the machine is in the correct Receive Mode for your setup. (See Choose the correct Receive Mode on page 24.) Check for a dial tone. If possible, call your machine to hear whether it answers. If there is still no answer, check that the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine. If there is no ringing when you call your machine, ask your telephone company to check the line.

Page 91

Troubleshooting

Receiving Faxes

Difficulty Suggestions

Cannot receive a fax. Press Hook in Fax mode to make sure your machine has a dial tone. If you hear

static or interference on your fax line, call your local telephone provider.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack inside the machine. If you subscribe to

DSL, VoIP or MagicJack services, call your service provider for connection

instructions. To lower the modem speed and turn off ECM (error correction mode),

see Telephone line interference / VoIP on page 88.

Make sure the machine is in the correct Receive Mode. This is determined by the

external devices and telephone subscriber services you have on the same line as

the Brother machine. (See Choose the correct Receive Mode on page 24.)

If you have a dedicated fax line and want your Brother machine to automatically

answer all incoming faxes, select Fax Only mode.

If your Brother machine shares a line with an external answering machine, select

External TAD mode. In External TAD mode, your Brother machine will

automatically receive incoming faxes and voice callers will be able to leave a

message on your answering machine.

If your Brother machine shares the line with a Voice Mail subscriber service, see

Voice Mail on page 29.

If your Brother machine is on a line with the Distinctive Ring subscriber service,

see Distinctive Ring on page 30.

If your Brother machine shares a line with other telephones and you want it to

automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel

mode, your Brother machine will automatically receive faxes and produce a

pseudo/double-ring to alert you to answer voice calls.

If you do not want your Brother machine to automatically answer incoming faxes,

select Manual mode. In Manual mode, you must answer every incoming call and

activate the machine to receive faxes.

Another device or service at your location may be answering the call before your

Brother machine answers. To test this, lower the Ring Delay setting:

 If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay

to 1 ring. (See Ring Delay on page 27.)

 If the Receive Mode is set to External TAD, reduce the number of rings

programmed on your answering machine to 2.

 If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.

Have someone send you a test fax:

 If you received the test fax successfully, your machine is operating correctly.

Remember to reset your Ring Delay or answering machine setting back to your original setting. If receiving problems recur after resetting the Ring Delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.

 If you were not able to receive the fax, then another device or subscriber

service may be interfering with your fax reception or there may be a problem with your fax line.

Page 92

Receiving Faxes (continued)

Difficulty Suggestions

Cannot receive a fax.

(continued)

If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) on page 33.)

1 Plug the telephone line cord directly from the wall telephone jack to your

Brother machine’s LINE jack.

2 Remove the protective cap from your Brother machine’s EXT. jack, and then

plug the telephone line cord from your answering machine into the EXT. jack.

3 Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your answering machine to answer within 2 or 3 rings.

4 Record the outgoing message on your answering machine.

 Record five seconds of silence at the beginning of your outgoing

message.

 Limit your speaking to 20 seconds.

 End your outgoing message with your Fax Receive Code for people

sending manual faxes. For example: “After the beep, leave a message or press l 51 and Start to send a fax.”

5 Set your answering machine to answer calls.

6 Set your Brother machine’s Receive Mode to External TAD. (See Choose

the correct Receive Mode on page 24.)

Make sure your Brother machine’s Easy Receive feature is set to On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Easy Receive on page 28.)

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference / VoIP on page 88.)

Sending Faxes

Difficulty Suggestions

Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack inside the machine. Print the Transmission Verification Report and check for an error. (See Advanced

User’s Guide: Reports.) Ask the other party to check that the receiving machine has paper.

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 54.)

Transmission Verification Report displays RESULT:NG.

There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and see RESULT:NG on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can print fax messages from the machine’s memory. (See Advanced User’s Guide: Printing a fax from the memory.) If the problem continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone line, try changing the machine's Compatibility setting to Basic(for VoIP). (See Telephone line interference / VoIP on page 88.)

Page 93

Troubleshooting

Sending Faxes (continued)

Difficulty Suggestions

Sent faxes are blank. Make sure you are loading the document correctly. (See Loading documents

on page 18.) Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 54.)

Handling Incoming Calls

Difficulty Suggestions

The machine “hears” a voice as a CNG Tone.

Sending a fax call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax-receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Easy Receive to Off.

(See Easy Receive on page 28.)

factory setting is l 51). If you answered on the external telephone (connected to

the EXT. jack), press Black Start or Color Start, and press 2 to receive the fax.

When your machine answers, hang up.

an answering machine, an alarm system or other custom feature on a single

telephone line with your machine, it may create a problem sending or receiving

faxes.

For example: If you subscribe to Call Waiting or another custom service and its

signal comes through the line while your machine is sending or receiving a fax, the

signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

Correction Mode) feature should help overcome this problem. This condition is

related to the telephone system industry and is common to all devices that send

and receive information on a single, shared line with custom features. If avoiding

a slight interruption is crucial to your business, we recommend using a separate

telephone line with no custom features.

Copying Difficulties

Difficulty Suggestions

Vertical black lines or streaks appear in copies.

Black marks or spots appear in copies.

Copies are blank. Make sure you are loading the document correctly. (See Loading documents

Poor copy results when using the ADF.

Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip. Clean the glass strip, scanner glass, white bar and white plastic above

them. (See Cleaning the scanner on page 54.)

Black marks or spots on copies are typically caused by dirt or correction fluid on

the scanner glass. Clean the scanner glass and white plastic above it. (See

Cleaning the scanner on page 54.)

on page 18.)

Try using the scanner glass. (See Using the scanner glass on page 19.)

Reposition the document and try again.

Page 94

Scanning Difficulties

Difficulty Suggestions

TWAIN or WIA errors appear when

starting to scan. (Windows

TWAIN or ICA errors appear when starting to scan. (Macintosh)

OCR does not work. Try increasing the scanner resolution.

Poor scanning results when using the ADF.

 Vertical black lines appear in

the scanned data.

)

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Select to choose the Brother TWAIN/WIA driver.

Make sure the Brother TWAIN driver is chosen as the primary source in your scanning application. In PageManager, click File, Select Source and choose the Brother TWAIN driver. You can also scan documents using the ICA Scanner Driver.

For more information, see Software and Network User’s Guide: Scan Using Apple Image Capture (ICA Driver).

(Macintosh)

Make sure you have finished downloading and installing Presto! PageManager from: http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg

Clean the white bar in the ADF and the glass strip underneath it.

(See Cleaning the scanner on page 54.) Try using the scanner glass. (See Using the scanner glass on page 19.)

Software Difficulties

Difficulty Suggestions

Cannot install software or print.

“Device Busy” appears on the computer screen.

(Windows Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

Make sure the machine is not displaying an error message on the LCD.

)

Page 95

Troubleshooting

Network Difficulties

Difficulty Suggestions

Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.

Print a Network Configuration list (See Advanced User’s Guide: Reports.) and

check the current Network settings printed in this list.

If you are using a wireless connection or are having Network problems,

see Software and Network User’s Guide: Troubleshooting. The network scanning feature does

not work.

(Windows

It is necessary to configure the third-party Security/Firewall Software to allow

Network scanning. To add port 54925 for Network scanning, enter the information

below:

In Name: Enter any description, for example Brother NetScan.

In Port number: Enter 54925.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party

Security/Firewall Software or call the software manufacturer.

)

The network PC-Fax Receive feature does not work.

The Brother software cannot be installed.

Cannot connect to wireless network.

(Macintosh)

Select Other from the Model drop-down list in the main screen of ControlCenter2.

In the Device Selector window, make sure Network is selected in the

Connection Type, and then click Browse. Reselect your network machine, and

press OK.

(Windows

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

In Name: Enter any description, for example Brother PC-FAX Rx.

In Port number: Enter 54926.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party

Security/Firewall Software or call the software manufacturer.

(Windows

If the Security Software warning appears on the PC screen during the installation,

change the Security Software settings to permit the Brother product setup

program or other program to run.

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software,

temporarily disable it, and then install the Brother software.

Investigate the problem using the WLAN Report.

Press Menu, 6. Press a or b to choose 6.WLAN Report, and then press OK.

)

For more information, see Software and Network User’s Guide: Print the WLAN

Report.

Page 96

Dial Tone B

NOTE

Setting the dial tone to Detection will shorten the dial-detect pause.

Machine Information B

Checking the serial number B

a Press Menu, 0, 4. b Press a or b to choose Detection or

No Detection. Press OK.

c Press Stop/Exit.

Telephone line interference / VoIP B

If you are having problems sending or receiving a fax due to possible interference on the telephone line, we recommend that you change the modem speed to minimize errors in fax operations.

a Press Menu, 0, 5. b Press a or b to choose Normal or

Basic(for VoIP). Press OK.

a Press Menu, 7, 1.

Your machine’s serial number will appear on the LCD.

b Press Stop/Exit.

Checking the firmware version B

a Press Menu, 7, 2.

Your machine’s firmware version will appear on the LCD.

b Press Stop/Exit.

 Basic(for VoIP) reduces the

modem speed to 9,600 bps and turns off color fax receiving and ECM, except for color fax-sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed.

To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).

 Normal sets the modem speed at

14,400 bps.

c Press Stop/Exit.

VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.

Page 97

Reset functions B

The following reset functions are available: 1 Machine Reset

You can reset the machine’s settings, such as the Date and Time and Ring Delay.

2 Network

You can reset the print server back to its default factory settings. Network Reset will affect the password and IP address information.

3 Address&Fax

Address & Fax resets the following settings:

Troubleshooting

 Speed Dial

(Speed-Dial and Setup Groups)

 Station ID

(Name and Number)

 Report settings

(Transmission Verification Report, Speed Dial and Fax Journal)

4 All Settings

You can restore all settings to the factory setting.

Brother strongly recommends performing this procedure before handing over or disposing of the machine.

How to reset the machine B

a Press Menu, 0, 6.

b Press a or b to choose the type of reset

(Machine Reset, Network, Address&Fax or All Settings) you

want. Press OK.

c Press 1 to reset the machine or press 2

to exit from the reset function.

d Press 1 to reboot the machine.

Page 98

Menu and features tables C

Using the Menu tables C

Press the Menu keys to choose the settings and options you want to set as they are displayed on the LCD.

We have included a step-by-step Menu table and Features tables so you can see all the available choices for each setting and feature. You can use these tables to quickly set up your preferred settings in the machine.

Memory Storage C

Even if there is a power failure, you will not lose your menu settings, because they are stored permanently. Temporary settings, such as Overseas Mode, will be lost, and you may have to reenter the date and time.

Page 99

Menu and features tables

Menu keys C

Access the menu.

Go to the next menu level. Accept an option.

Go back to the previous menu level.

To access the menu mode:

a Press Menu. b Choose an option.

You can scroll more quickly through each menu level by pressing a or b for the direction you want.

1.Ink

2.General Setup

3.Fax

4.Copy

5.Network

6.Print Reports

7.Machine Info.

0.Initial Setup

Delete an incorrect letter when you need to enter text into the machine.

Scroll through the current menu

c Press OK when that option appears on

the LCD. The LCD will then display the next menu level.

level.

d Press a or b to scroll to choose the

setting you want to change. Press OK.

e Press a or b to choose the option you

want. Press OK.

Go back to the previous menu level.

The LCD displays Accepted.

f Press Stop/Exit.

Exit the menu or stop the current operation.

Page 100

Menu table C

NOTE

This menu table will help you understand the menu selections and options in the machine's LCD menu. The factory settings are shown in bold followed by an asterisk.

Once you learn the order of the options, you can access a setting by pressing Menu, pressing the number of the Level 1 option, pressing the number of the Level 2 option, and so on, until you see the setting you want.

Menu ( ) C

Level1 Level2 Level3 Options Descriptions Page

1.Ink 1.Test Print — Print Quality

Alignment

2.Cleaning — Black

Color

All

3.Ink Volume — -nnnnnnn+

-onnnnnn+

Lets you check the print quality or alignment.

Lets you clean the print head.

Lets you check the available ink volume.

56 55

See .

2.General Setup

-oonnnnn+

-ooonnnn+

-oooonnn+

-ooooonn+

-oooooon+

-ooooooo+

1.Mode Timer — 0 Sec

30 Secs

1 Min

2 Mins*

5 Mins

Off

2.Paper Type — Plain Paper*

Inkjet Paper

Brother BP71

Other Glossy

Transparency

Sets the time to return to Fax mode.

Sets the type of paper in the paper tray.

See Advanced User’s Guide.

The factory settings are shown in Bold with an asterisk.

Brother MFC-J200 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

User's Guides and where do I find them?

Table of Contents

General information 1

Symbols and conventions used in the documentation 1

Viewing User’s Guides 1

(Windows®) 1

(Macintosh) 1

How to find Scanning instructions 1

How to find Network setup instructions

How to access Guides for Advanced Features

Control panel overview 1

Basic Operations 1

Loading paper 2

Loading paper and other print media

Loading envelopes 2

About envelopes 2

Loading envelopes 2

Unprintable area 2

Paper settings 2

Paper Type 2

Paper Size 2

Acceptable paper and other print media

Recommended print media 2

Handling and using print media 2

Paper capacity of the output paper tray cover

Choosing the right print media 2

Paper type and size for each operation 2

Paper weight, thickness and capacity 2

Loading documents 3

How to load documents

Using the ADF 3

Document sizes and weights 3

How to load documents 3

Using the scanner glass 3

Document sizes supported 3

How to load documents 3

Unscannable area 3

Sending a fax 4

How to send a fax 4

Setting scanner glass size for faxing 4

Stop faxing 4

Color fax transmission 4

Canceling a fax in progress 4

Receiving a fax 5

Receive Modes 5

Choose the correct Receive Mode 5

Using Receive Modes 5

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel mode helps you manage incoming calls by recognizing whether they are fax or voice calls and handling them in one of the following ways:

Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature.

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in one of the following ways:

Receive Mode settings 5

Ring Delay 5

F/T Ring Time (Fax/Tel mode only) 5

Easy Receive 5

Telephone services (Only available for some countries)

Voice Mail 6

Distinctive Ring 6

What does your telephone company's “Distinctive Ring” do?

Do you have Voice Mail? 6

Before you choose the ring pattern to register

What does Brother's “Distinctive Ring” do?

Registering the Distinctive Ring pattern

Turning off Distinctive Ring 6

Voice over Internet Protocol (VoIP) 6

Connecting an external TAD (telephone answering device)

Connections 6

Recording an outgoing message (OGM) on the external TAD 6

Multi-line connections (PBX) 6

External and extension telephones

Connecting an external telephone 6

Using external and extension telephones 6

Using a non-Brother cordless external telephone 6

Using remote codes 6

Fax Receive Code 6

Telephone Answer Code 6