Brother mfc-5890cn, mfc-5895cw Service Manual

Inkjet MFC

SERVICE MANUAL

MODEL: MFC5890CN

MFC5895CW

August 2010
SM-FAX097
8CAH17(4)

Read this manual thoroughly before maintenance work.
Keep this manual in a convenient place for quick and easy reference at all times.

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© Copyright Brother 2010
All rights reserved.

No part of this publication may be reproduced in any
form or by any means without permission in writing
from the publisher.

Specifications are subject to change without notice.

Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is ei ther a re gistered trademark or a trade mar k of M ic ros oft Co rp orati on i n t he Un ite d

States and other countries. Microso ft, Windows and Windows Server are reg istered trademarks of
Microsoft Corporation in the United States and/or other countries.

Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of

Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machines Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of Sony

Corporation.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered

trademarks of Broadcom Corporation in the United States and/or other countries.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, WPA and WP A 2 are r e gis ter ed trade mar k s and Wi -Fi P ro tec ted Se tup i s a tr ad ema rk of Wi-Fi

Alliance.
FaceFilter Studio is a trademark of Reallusion, Inc.
Each company who se softw are title is mentione d in thi s manual has a S oftware Lic ense Agreeme nt

specific to its proprietary programs.

All other brand and product names mentioned in this manual are trademarks or registered
trademarks of their respective companies.

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Preface

This Service Manual is intended for use by service personnel and details the specifications,
construction, theory of operation, and maintenance for the Brother machines noted on the front
cover. It includes information required for troubleshooting and service--disassembly,
reassembly, and lubrication--so that service personnel will be able to understand equipment
function, repair the equipment in a timely manner and order spare parts as necessary.

To perform appropriate maintenance so that the machine is always in the best possible
condition for the customer, service personnel must adequately understand and apply this
manual.

The table below shows the functional comparison between the models covered by this manual.

Model MFC5890CN MFC5895CW
RAM 64 MB 64 MB
LCD (with backlight) 3.3-inch wide color 3.3-inch wide c olor
T o uc h pa nel --- --­Wired LAN √√
Wireless LAN (WLAN PCB) --- √
PhotoCapture Center √√
PictBridge/USB flash memory drive √√
Movable platen --- --­Slide tray --- --­ADF √√
High-yield ink car tr i dg e sensor --- --­Ink cartridge detection sensors √√
Ink empty sensors √√
Handset (Hook switch PCB) --- --­Duplex printing --- --­Backup battery √√

This manual describes the models and their versions destined for major countries. The specifications and
functions are subject to change depending upon each dest ination.

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How this manual is organized

This manual is made up of nine chapters and appendices.

CHAPTER 1 PARTS NAMES AND FUNCTIONS

Contains external views and names of components and describes their functions. Information
about the keys on the control panel is included to help you check operation or make
adjustments.

CHAPTER 2 SPECIFICATIONS

Lists the specifications of each model, which enables you to make a comparison of different
models.

CHAPTER 3 THEORY OF OPERATION

Gives an overview of the scanning and printing mechanisms as well as the sensors, actuators,
and control electronics. It aids in understanding the basic principles of operation as well as
locating defects for troubleshooting.

CHAPTER 4 ERROR INDICATION AND TROUBLESHOOTING

Details error messages and codes that the incorporated self-diagnostic functions display if any
error or malfunction occurs. If any error message appears, refer to this chapter to find which
components should be checked or replaced.

The latter half of this chapter provides sample prob lems that could occ ur in the main sections of
the machine and related troubleshooting procedures. This will help service personnel pinpoint
and repair defective components.

CHAPTER 5 HANDLING DATA HELD IN THE MACHINE PRIOR TO

REPAIR

Describes how to handle data held in the machine to be repaired.
At the user s ite, if the m achine ca nnot print FAX data receiv ed and left in the mach ine due to

the printing mechanism defective, the service personnel should instruct the end user to follow
the transfer procedure given in this chapter to transfer the FAX data to another machine before
sending the machine for repair.

At the service site, the service personnel should back up the machine information and user
setting infor mation held in the machin e into an external memor y for restoration after r epair,
using the backup procedure given in this chapter.

CHAPTER 6 DISASSEMBLY/REASSEMBLY AND LUBRICATION

Details procedures for disassembling and rea sse mbli ng t he mac h ine tog et her with related notes.
The disassembly order flow provided enables you to see at a glance the quickest way to get to
component(s) involved.

At the start of a disassembly job, you check th e dis assembly order flow that guides you throu gh
a shortcut to the target components.

This chapter also covers screw tightening torques and lubrication points to which the specified
lubricants should be applied during reassembly jobs.

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CHAPTER 7 ADJUSTMENTS AND UPDATING OF SETTINGS,

REQUIRED AFTER PARTS REPLACEMENT

Details adjustments and updating of settings, which are required if the head/carriage unit, main
PCB and some other parts have been replaced.

CHAPTER 8 CLEANING

Provides cleaning procedures not covered by the User's Guide. Before starting any repair work,
clean the machine as it may solve the problem concerned.

CHAPTER 9 MAINTENANCE MODE

Describes the maintenance mode which is exclusively designed for the purpose of checks,
settings and adjustments of the machine using the keys on the control panel.

In the maintenance mode, you can update memory (EEPROM: electrically erasable
programmable read-only memory) contents for optimizing the drive conditions of the head/
carriage unit or the paper feed roller and paper ejection roller in the engine unit, if those units
have been replaced, or for setting the CIS scanner area, for example. You can also customize
the EEPROM according to the shipment destination of the machine concerned. In addition, you
can perform operational checks of the LCD, control panel PCB or sensors, perform a print test,
display the log information or error codes, and modify firmware switches (WSW).

Appendix 1 Reading Labels

Shows the location of labels put on some parts and describes the coding information for serial
number and head property data.

Appendix 2 Firmware Installation

Provides instructions on how to change firmware stored in the flash ROM on the main PCB or
load firmware to a new main PCB from the host PC.

Appendix 3 EEPROM Customizing Codes

Provides instructions on how to set up the EEPROM customizing codes for the various
preferences exclusively designed for each destination. The specified customizing code is stored
in the EEPROM mounted on the main PCB. If the main PCB is replaced, t her efore, you need to
set up the proper customizing code with the machine in the maintenance mode.

Customizing codes customize firmware for individual models, enabling the common firmware
to be used for various models. A list of EEPROM customizing codes comes with the firmware
data provided by Brother Industries.

Appendix 4 Firmware Switches (WSW)

Describes the functions of the firmware switches, which can be divided into two groups: one is
for customizing preferences designed for the shipping destination (as described in Appendix 3)
and the other is for modifying preferences that match the machine to the environmental
conditions. Use the latter group if the machine malfunctions due to mismatching.

Appendix 5 Wiring Diagrams

Provides the wiring diagrams that help you understand the connections between PCBs.

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Appendix 6 Circuit Diagrams

Provides the circuit diagrams of the MJ PCB and power supply PCB.

Appendix 7 Deletion of User Setting Information

Provides instructions on how to delete user setting information recorded in the machine.

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SAFETY INFORMATION

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injuries.

CAUTION

CAUTION
or moderate injuries.

indicates a potentially hazardous situation which, if not avoided, may result in minor

IMPORTANT

IMPORTANT
damage to property or loss of product functionality.

Follow all warnings and instructions marked on the machine.

indicate a potentially hazardous situation which, if not avoided, may result in

Notes tell you how you should respond to a situation that may arise or give tips about
how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shock.

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CHAPTER 1

PARTS NAMES AND FUNCTIONS

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CHAPTER 1 PARTS NAMES AND FUNCTIONS

This chapter contains external views and names of components and describes their functions.
Information about the keys on the control panel is included to help you check operation or make
adjustments.

CONTENTS

1.1 OUTLINE................................................................................................................1-1

1.2 CONTROL PANEL ....... ...... ....... ...... ....... ...... ....... ...... ...... ....... ...... ....... ...................1-3

1.3 COMPONENTS......................................................................................................1-6

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1.1 OUTLINE

Front view

(1) ADF & document cover ASSY

(9) Scanner cover

(Scanner unit)

(8) External telephone

line jack

(2) Control panel

(3) Ink cartridge cover

(4) Media slots for

PhotoCapture Center

(5) Paper tray

(6) Port for PictBridge /

USB flash memory drive

1-1

(7) Telephone line jack

(frontview)

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Back view

(12) LAN cable connector

LAN USB

(11) USB interface connector

(10) Jam clear cover

(backview)

No. Name Description

ADF: Load documents (originals) here. Documents

(1) ADF & document cover ASSY

will be fed into the machine, page by page.
Document cover: Open to place the document
(original) on the scanner glass.

(2) Control panel

Use the keys to operate the machine. The liquid crystal

display (LCD) shows the machine operation status.
(3) Ink cartridge cover Open to replace ink cartridges.
(4) Media slots for PhotoCapture Center Insert a memory card here.

(5) Paper tray

Port for PictBridge / USB flash

(6)

memory drive

Telephone line jack

(7)

External telephone line jack

(8)

Load paper here. Paper will be fed into the machine,

sheet by sheet.

Connect a digital camera (with PictBridge) to this

connector using the USB cable.

Insert a USB flash memory drive her e.

Plug in the modular plug on the telephone line here.

Plug in the modular plug o n the external tel ephone line

here.
(9) Scanner cover (Scanner unit) Open to remove jammed paper.

(10) Jam clear cover Open to remove paper jammed inside the machine.
(11) USB interface connector Connect the USB cable here.
(12) LAN cable connector Connect the LAN cable here.

1-2

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1.2 CONTROL PANEL

10

12

9

786

3

4

5

1-3

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1-4

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1-5

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1.3 COMPONENTS

The machine consists of the following major components:

ADF & document cover
ASSY

Scanner cover
(Scanner unit)

Control panel ASSY

Wire spring

Speaker

Scanner cover damper
Scanner cover

support

MJ side cover

Registration sensor
PCB

PF encoder PCB
Flushing box

MJ PCB

MJ/PS shield unit

Upper cover

Side cover R

Head/carriage unit

Maintenance unit

Ink refill ASSY

Side cover L

Engine unit

Main PCB ASSY

Ink absorber box

Lower cover

Ink cartridge cover

Power supply PCB

Jam clear cover

Inner back cover

WLAN
PCB*

1-6

Media module cover

Front cover

Paper tray ASSY

(COMPONENTS_BHL9_MFC5890CN)

* For wireless LAN-enabled model.

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CHAPTER 2

SPECIFICATIONS

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CHAPTER 2 SPECIFICATIONS

This chapter lists the specifications of each model, which enables you to make a comparison of
different models.

CONTENTS

2.1 GENERAL ..............................................................................................................2-1

2.1.1 Media Specifications..................................................................................2-2

2.1.2 Paper Handling...... ....... ...... ....... ...... ....... ...... ...... ....... ...... ....... ...................2-2

2.1.3 LCD/LED/Panel.........................................................................................2-3

2.1.4 Memory .....................................................................................................2-3

2.1.5 Security .....................................................................................................2-3

2.1.6 Interface ....................................................................................................2-4

2.1.7 Others........................................................................................................2-4

2.2 TELEPHONE..........................................................................................................2-5

2.2.1 Volume ......................................................................................................2-5

2.2.2 Quick/Auto Dials........................................................................................2-5

2.2.3 Tel Service.................................................................................................2-6

2.2.4 Message Center........................................................................................2-6

2.2.5 List/Report.................................................................................................2-6

2.3 FAX.........................................................................................................................2-7

2.3.1 Sending .....................................................................................................2-8

2.3.2 Receiving...................................................................................................2-8

2.3.3 PC FAX......................................................................................................2-9

2.4 PRINTER................................................................................................................2-9

2.5 COPY .....................................................................................................................2-10

2.6 SCANNER..............................................................................................................2-11

2.7 PHOTO CAPTURE.................................................................................................2-12

2.7.1 PictBridge..................................................................................................2-13

2.8 SOFTWARE ...........................................................................................................2-13

2.9 NETWORK .............................................................................................................2-14

2.9.1 Wired.........................................................................................................2-14

2.9.2 Wireless.....................................................................................................2-15

2.10 SUPPLIES/OPTIONS.............................................................................................2-16

2.11 SERVICE INFORMATION......................................................................................2-16

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2.12 PAPER....................................................................................................................2-17

2.12.1 Paper Specifications ..... ...... ....... ...... ....... ...... ...... ....... ...... ....... ...... ....... ......2-17

2.12.2 Printable Area............................................................................................2-20

Language List ..................................................................................................................2-21

ITU-T Test Chart #1.........................................................................................................2-22

Brother Chart ...................................................................................................................2-23

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2.1 GENERAL

Model MFC5890CN MFC5895CW
Technology Inkjet
Print Head 94 nozzles/line, 5 lines
Variable Dot Print Yes (3 sizes)

Minimum Droplet Size

Scanning Method CIS
CPU Speed RISC 192 MHz
Backup Clock Yes
Simultaneous Operation Yes

U.S.A. Yes (Letter size)

Demo
Sheet

Panel Key

Demo

for Demo

LCD
Demo

Tes t Print Print Quality & Alignment Check Sheet (by pressing the Ink key . )

Europe
Asia/

Oceania
U.S.A.
Europe
Asia/

Oceania
U.S.A. Yes
Europe
Asia/

Oceania

FAX + COPY (Print + LCD demo)

BK: 4 pl

CMY: 1.5 pl

N/A

N/A

N/A

N/A

N/A

N/A

2-1

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2.1.1 Media Specifications

Model MFC5890CN MFC5895CW

A3, A4, LGR, LTR, LGL, EXE, B4 (JIS), B5 (JIS), A5, A6, Photo (102 x 152 mm/4 x 6 inches),

Indexcard (127 x 203 mm/5 x 8 inches), Photo-L (89 x 127 mm/3.5 x 5 inches),

Photo-2L (127 x 178 mm/5 x 7 inches), Post Card 1 (100 x 148 mm/3.9 x 5.8 inches),

Media
Sizes

Media
Weights

Media
Types

Standard Tray

Photo Tray
Lower Tray
Duplex Print
ADF

(width/length)
Scanner Glass

(width/length)
Standard Tray 64-220 g/m
Photo Tray
Lower Tray
Duplex Print
ADF 64-90 g/m
Standard Tray Plain, Inkjet, Glossy (cast/resin coated), Transparency
Photo Tray
Lower Tray
Duplex Print
ADF Plain

Post Card 2 (Double) (148 x 200 mm/5.8 x 7.9 inches), C5 Envelope, Com-10,

DL Envelope, Monarch, JE4 Envelope

N/A
N/A
N/A

148/148 mm to 215.9/355.6 mm (5.8/5.8 inches to 8.5/14.0 inches)

Up to 215.9/297 mm (up to 8.5/11.7 inches)

2

(17-58 lb.)
N/A
N/A
N/A

2

(17-24 lb.)

N/A
N/A
N/A

2.1.2 Paper Handling

Model MFC5890CN MFC5895CW

Standard Tray 150 (80 g/m

Paper Input
(sheets)

Output Paper Capacity
(sheets)

Photo Tray
Lower Tray
ADF 50 (90 g/m

N/A
N/A

50 (80 g/m

2

)

2

)

2

)

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2.1.3 LCD/LED/Panel

Model MFC5890CN MFC5895CW
Type & Size 3.3-inch Wide Color LCD
Touch Panel
Backlight & Color Yes

LCD

Language

Selectable Wallpaper Yes (4 patterns)

Illuminated Key/LED Fax/Scan/Copy/Photo Capture
Illuminated Key Color Blue
Status LED Color

U.S.A.

Europe See "Language List (page 2-21)."
Asia/

Oceania

U.S.A.: English/Spanish,
Canada: English/Canada-French

N/A

English/Spanish

N/A

2.1.4 Memory

Model MFC5890CN MFC5895CW

Memory Capacity
(physical: megabytes)

Memory Backup
(with battery, 24 hours)

Backup Print: ON/OFF
(in function menu)

64 MB

Yes

Yes

2.1.5 Security

Model MFC5890CN MFC5895CW

Memory Security
Transmission Lock
Secure Function Lock Yes

2-3

N/A
N/A

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2.1.6 Interface

Model MFC5890CN MFC5895CW

Host Interface USB 2.0 Hi-Speed
LAN Yes
Wireless LAN
Bluetooth
IrSimple
PictBridge Yes
USB Flash Memory Yes

Acceptable Media Cards

N/A Yes

N/A
N/A

"Compact Flash"
"Memory Stick"
"Memory Stick Pro"
"Secure Digital"
"Secure Digital High Capacity"
"xD Picture Card"
"xD Picture Card TypeM/TypeM+/TypeH"

2.1.7 Others

Model MFC5890CN MFC5895CW

On/Off Switch Yes

U.S.A. 100-120 VAC, 50/60 Hz

Power Source

Operating Environment
Tem perature (Best Print
Quality)

Humidity 20 - 80% (w/o condensation)
Power

Consumption
Average
(Operating/
Standby/Sleep/
OFF mode)

Machine Noise (Operating) 50 dBA (Maximum) (Belgium only)
Machine Dimensions 485 x 408 x 242 mm

Machine Weight

Energy Star Compliant Yes

Blue Angel

TCO99
Speaker Yes

Europe/
Asia/
Oceania

U.S.A. 28 / 6.5 / 4 / 0.9 W

Europe/
Asia/
Oceania

U.S.A.

Europe/
Asia/
Oceania

U.S.A.
Europe Yes
Asia/

Oceania

220-240 VAC, 50/60 Hz

5-40 (18-33) degrees centigrade

28 / 6.5 / 4 / 0.9 W

10.7 kg

(23.6 lb.)

10.9 kg

(24.0 lb.)

N/A

N/A

N/A

2-4

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