Brother DCP-1514, MFC-1814 User Manual

User’s Guide

DCP-1510

DCP-1511

DCP-1514

MFC-1810

MFC-1811

MFC-1814

MFC-1815

Not all models are available in all countries.

Version 0

ARL/ASA/NZ

Brother numbers

IMPORTANT

For technical and operational help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

Please complete the Brother Warranty Registration or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

Frequently asked questions (FAQs)

The Brother Solutions Center is our one-stop resource for all your machine needs. You can download the latest drivers, software and utilities, read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com/

You can check here for Brother driver updates.

Customer Service

Visit http://www.brother.com/ for contact information on your local Brother office.

Internet Addresses

Brother Global website: http://www.brother.com/

For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and Utilities: http://solutions.brother.com/

©2013 Brother Industries, Ltd. All rights reserved.

i

User's Guides and where do I find them?

Which Guide?	What's in it?	Where is it?
Product Safety	Read this Guide first. Please read the Safety	Printed / In the Box
Guide	Instructions before you set up your machine.
	See this Guide for trademarks and legal
	limitations.
Quick Setup Guide	Follow the instructions for setting up your	Printed / In the Box
	machine and installing the drivers and
	software for the operating system and
	connection type you are using.
User’s Guide	Learn the Fax (MFC-1810, MFC-1811,	Printed / In the Box
	MFC-1814 and MFC-1815 only), Scan and
	Copy operations. See troubleshooting tips
	and machine specifications.
Software User’s	Follow these instructions for Printing,	(Windows® only) PDF file /
Guide	Scanning, Remote Setup (MFC-1810,	installer CD-ROM / In the box
	MFC-1811, MFC-1814 and MFC-1815
	only), PC-Fax (MFC-1810, MFC-1811,
	MFC-1814 and MFC-1815 only), and using
	the Brother ControlCenter utility.

ii

Table of Contents
1	General information	1
	Using the documentation.......................................................................................	1
	Symbols and conventions used in the documentation ....................................	1
	Accessing Brother Utilities (Windows® 8)..............................................................	2
	Accessing the Software User’s Guide ...................................................................	2
	Viewing Documentation...................................................................................	2
	Control panel overview ..........................................................................................	4
	Menu and features for MFC models ......................................................................	7
	On-screen programming..................................................................................	7
	Menu table.......................................................................................................	8
	0.Initial Setup...................................................................................................	9
	1.General Setup ............................................................................................	11
	2.Fax..............................................................................................................	13
	3.Copy ...........................................................................................................	18
	4.Printer .........................................................................................................	20
	5.Print Reports...............................................................................................	20
	6.Machine Info ...............................................................................................	21
	Menu and features for DCP models ....................................................................	22
	On-screen programming................................................................................	22
	Menu table.....................................................................................................	23
	1.General Setup ............................................................................................	23
	2.Copy ...........................................................................................................	25
	3.Printer .........................................................................................................	26
	4.Machine Info ...............................................................................................	26
	Entering text (MFC-1810, MFC-1811, MFC-1814 and MFC-1815) .....................	28
	Ecology features..................................................................................................	29
	Deep Sleep mode..........................................................................................	29
	Auto Power Off (DCP-1510, DCP-1511 and DCP-1514 only).......................	29
	Toner Settings .....................................................................................................	29
	Toner Setting (Continue mode) .....................................................................	29
	Receiving faxes in Continue Mode (MFC-1810, MFC-1811, MFC-1814 and
	MFC-1815 only).........................................................................................	30
2	Paper Setting	31
	Paper settings......................................................................................................	31
	Paper Type ....................................................................................................	31
	Paper Size .....................................................................................................	31
	Acceptable paper.................................................................................................	32
	Paper capacity of the paper tray....................................................................	32
3	Loading documents	33
	How to load documents .......................................................................................	33
	Using the automatic document feeder (ADF) (MFC-1810, MFC-1811,
	MFC-1814 and MFC-1815) .......................................................................	33
	Using the scanner glass ................................................................................	33

iii

4	Sending a fax (MFC-1810, MFC-1811, MFC-1814 and MFC-1815) 35
	How to send a fax ................................................................................................	35
	Cancelling a fax in progress ..........................................................................	35
	Broadcasting..................................................................................................	36
5	Receiving a fax (MFC-1810, MFC-1811, MFC-1814 and
	MFC-1815)	37
	Receive modes ....................................................................................................	37
	Choosing the receive mode...........................................................................	37
	Receive Mode settings ........................................................................................	38
	Ring Delay .....................................................................................................	38
	F/T Ring Time (Fax/Tel mode only)...............................................................	38
	Fax Detect .....................................................................................................	38
6	Dialling and storing numbers (MFC-1810, MFC-1811, MFC-1814
	and MFC-1815)	39
	Storing numbers ..................................................................................................	39
	Storing Speed Dial numbers..........................................................................	39
	Changing or Deleting Speed Dial numbers ...................................................	39
	How to dial ...........................................................................................................	40
	Manual dialling...............................................................................................	40
	Speed dialling ................................................................................................	40
	Search ...........................................................................................................	40
	Redial ............................................................................................................	40
	Caller ID (MFC-1810 and MFC-1815 only)....................................................	40
7	Using PC-FAX (MFC-1810, MFC-1811, MFC-1814 and
	MFC-1815)	42
	PC-FAX Receive (For Windows® only) ...............................................................	42
	PC-FAX sending ..................................................................................................	44
	Sending a file as a PC-FAX...........................................................................	44
8	Telephone and external devices (MFC-1810, MFC-1811, MFC-1814
	and MFC-1815)	46
	Voice operations (MFC-1815 only) ......................................................................	46
	Making a telephone call.................................................................................	46
	Hold ...............................................................................................................	46
	Connecting an external TAD (MFC-1810, MFC-1811 and MFC-1814 only)........	46
	Connections...................................................................................................	47
	Recording an outgoing message (OGM).......................................................	47
	Multi-line connections (PABX) .......................................................................	47
	External and extension telephones......................................................................	48
	Connecting an external or extension telephone ............................................	48
	For Fax/Tel mode only...................................................................................	48
	Using a non-Brother cordless external handset ............................................	48

iv

9	Making copies	49
	How to copy.........................................................................................................	49
	ID COPY .............................................................................................................	50
	Double-sided ID copy ....................................................................................	50
	One-sided ID copy.........................................................................................	51
	Other copies .......................................................................................................	52
10	How to scan to a computer	54
	Scanning a document as a PDF file using ControlCenter4 .................................	54
	Scanning using the SCAN key.............................................................................	57
	SCAN key settings.........................................................................................	57
A	Troubleshooting and other information	59
	Consumable items...............................................................................................	59
	Identifying your problem ......................................................................................	61
	Error and maintenance messages.......................................................................	62
	If you are having difficulty with your machine ......................................................	64
	Telephone and Fax problems (MFC-1810, MFC-1811, MFC-1814 and
	MFC-1815) ................................................................................................	64
	Improving the print quality....................................................................................	66
	Document Jams (MFC-1810, MFC-1811, MFC-1814 and MFC-1815) ..............	71
	Paper Jams..........................................................................................................	72
	Transferring your faxes or Fax Journal report (MFC-1810, MFC-1811, MFC-1814
	and MFC-1815) ................................................................................................	74
	Transferring faxes to another fax machine ....................................................	74
	Transferring faxes to your PC........................................................................	74
	Transferring the Fax Journal report to another fax machine .........................	75
	Cleaning and Checking the machine...................................................................	75
B	Specifications	76
	General................................................................................................................	76
	Document Size ....................................................................................................	78
	Print media...........................................................................................................	79
	Fax.......................................................................................................................	80
	Copy ....................................................................................................................	81
	Scanner ...............................................................................................................	82
	Printer ..................................................................................................................	83
C	Index	84

v

vi

1 General information

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation

The following symbols and conventions are used throughout the documentation.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Prohibition icons indicate actions that must not be performed.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Fire hazard icons alert you to the possibility of fire.

1

Bold	Bold style identifies keys on the
	machine's control panel or on
	the computer screen.
Italics	Italicized style emphasizes an
	important point or refers you to
	a related topic.
Courier	Courier New font identifies the
New	messages shown on the LCD
	of the machine.

Follow all warnings and instructions marked on the product.

NOTE

Most of the illustrations in this User's Guide show the MFC-1810.

1

Chapter 1

Accessing Brother

Utilities (Windows® 8)

If you are using a tablet running Windows® 8, you can make your selections either by tapping the screen or by clicking with your mouse.

After the printer driver is installed, the

(Brother Utilities) appears on both the Start screen and the desktop.

a Tap or click Brother Utilities either on the Start screen or the desktop.

b Select your machine.

c Choose the function you want to use.

Accessing the

Software User’s Guide

This User’s Guide does not contain all the information about the machine such as how to use the advanced features for Printer,

Scanner and PC-Fax 1. When you are ready to learn detailed information about these operations, read the Software User’s Guide

that is on the installer CD-ROM for Windows® users.

Macintosh users can read the

Software User’s Guide by downloading it from the Brother Solutions Center (http://solutions.brother.com/).

1 MFC-1810, MFC-1811, MFC-1814 and MFC-1815

Viewing Documentation

Viewing Documentation (Windows®)

(Windows® 7/Windows Vista®/Windows® XP)

To view the documentation, from the

(Start) menu, select All Programs, Brother, MFC-XXXX or DCP-XXXX (where XXXX is your model name) from the programs list, and then choose User’s Guides.

(Windows® 8)

Click (Brother Utilities), and then

click the drop-down list and select your model name (if not already selected). Click Support in the left navigation bar, and then click

User’s Guides.

If you have not installed the software, you can find the documentation on the installer CD-ROM by following the instructions below:

2

	General information
a Turn on your computer. Insert the
installer CD-ROM into your CD-ROM
drive.	1

NOTE

If the Brother screen does not appear, go to Computer (My Computer).

(For Windows® 8: Click the (File

Explorer) icon on the taskbar, and then go to Computer.)

Double-click the CD-ROM icon, and then double-click start.exe.

b If the model name screen appears, click your model name.

c If the language screen appears, click your language. The CD-ROM Top Menu will appear.

d e

Click User’s Guides.

Click PDF/HTML documents. If the country screen appears, choose your country, and then click the document you want to read.

3

Chapter 1

Control panel overview

The illustrations of the control panel in this User’s Guide show the MFC-1810.

1

2

3

4

6 5

1On/Off

Press to turn the machine on. Press and hold down to turn the machine off.

2Hook (MFC-1810, MFC-1811 and MFC-1814 only) or Hook/Hold (MFC-1815 only)

Press before dialling if you want to make sure a fax machine will answer, and then press

Start. (MFC-1815 only)

Lets you place telephone calls on hold.

Redial

You can redial the last 20 numbers called.

Pause

Inserts a 3.5 second pause when programming speed dial numbers or when dialling a number manually.

Resolution

Sets the resolution when sending a fax.

3Mode keys:

FAX

Puts the machine in FAX mode. Fax mode is the default mode.

SCAN

Puts the machine in SCAN mode.

06/18 10:00 Fax Only Fax

COPY

Puts the machine in COPY mode.

4LCD

Displays messages to help you set up and use your machine.

52 in 1 (ID) Copy

You can copy your Identification card both sides onto one page with the original size.

6Options

You can quickly and easily choose temporary settings for copying.

4

General information

1

4		7		8		9

06/18 10:00 Fax Only Fax

10

7Menu keys: Clear

Deletes entered data or lets you cancel the current setting.

Menu

Lets you access the Menu to program your settings in the machine.

OK

Lets you store your settings and confirm LCD messages on the machine.

Volume keys: d or c

Press to scroll backwards or forwards through menu selections. Press to change the volume when in fax or standby mode.

a or b

Press to scroll through the menus and options.

Address Book

Lets you access speed dial numbers directly.

8Dial pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

(MFC-1815 only)

The # key temporarily switches the dialling mode from Pulse to Tone during a telephone call (not available in New Zealand).

9Stop/Exit

Stops an operation or exits from a menu. Press this key to cancel the print job.

10Start

Lets you start sending faxes, scanning or making copies.

5

Chapter 1

DCP-1510, DCP-1511 and DCP-1514

1

2

3

4

5

Stack Copies 01 100% nnonn Auto

1LCD

Displays messages to help you set up and use your machine.

2Menu keys: Menu

Lets you access the Menu to program your settings in the machine.

Clear

Deletes entered data or lets you cancel the current setting.

OK

Lets you store your settings and confirm LCD messages on the machine.

b or a

Press to scroll through the menus and options.

8

7

6

3SCAN

Puts the machine in SCAN mode.

4On/Off

Press to turn the machine on. Press

and hold down to turn the machine off.

5Stop/Exit

Stops an operation or exits from a menu. Press this key to cancel the print job.

6Start

Lets you start making copies or scanning.

7Copy Options

You can quickly and easily choose temporary settings for copying.

82 in 1 (ID) Copy

You can copy your Identification card both sides onto one page with the original size.

6

Menu and features for MFC models

On-screen programming

Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.

How to access the menu mode

a Press Menu.

b Choose an option.

Press 0 for Initial Setup menu.

Press 1 for General Setup menu.

Press 2 for Fax menu.

Press 3 for Copy menu.

Press 4 for Printer menu.

Press 5 for Print Reports menu.

Press 6 for Machine Info. menu.

Press 9 for Service menu. 1

1This will appear only when the LCD shows an error message.

You can also scroll through each menu level by pressing a or b for the direction you want.

c Press OK when the option you want appears on the LCD.

The LCD will then show the next menu level.

d Press a or b to scroll to your next menu selection.

e Press OK.

When you have finished setting an option, the LCD will show Accepted.

f Press Stop/Exit to exit Menu mode.

General information

1

7

Chapter 1

Menu table

Using the menu table, you can change the settings in your machine by pressing the number keys or a and b and OK.

Press Menu, and then according to what is shown on the LCD, press the number keys or a and b to highlight different menu options. Press OK to select an option.

In the below example, the ring volume setting is changed from Med to Low.

1.General Setup

Level 2	Level 3	Descriptions 1	Options
3.Volume	1.Ring	Adjust the ring	Low
		volume.	Med*
			High
			Off

a b c d e f g

Press Menu.

Press 1 to choose General Setup.

Press 3 to choose Volume.

Press 1 to choose Ring.

Press a or b to display Low.

Press OK.

Press Stop/Exit.

8

General information

0.Initial Setup

0.Initial Setup						1
Level 2		Level 3	Descriptions 1	Options	Descriptions 2	Page
1.Receive		—	You can choose the	Fax Only*	Your machine	37
Mode			receive mode that		automatically
			best suits your		answers every call as
			needs.		a fax. Fax Only is
					displayed on the LCD
					when set.
				Fax/Tel	Your machine
					controls the line and
					automatically
					answers every call. If
					the call is not a fax,
					the phone will ring for
					you to pick up the
					call. Fax/Tel is
					displayed on the LCD
					when set.
				External TAD	Your external
				(MFC-1810,	telephone answering
				MFC-1811 and	device (TAD)
				MFC-1814)	automatically
					answers every call.
					Voice messages are
					stored on the
					external TAD. Fax
					messages are
					automatically
					printed. External
					TAD is displayed on
					the LCD when set.
				Manual	You control the
					phone line and must
					answer every call
					yourself. Manual is
					displayed on the LCD
					when set.
2.Date&Time		1.Date&Time	Puts the date and	Year:	Enter the last two
			time on the LCD and		digits of the year.
			in headings of faxes		(e.g. Enter 1, 3 for
			you send if you set up		2013.)
			the station ID.
				Month:	Enter the two digits
					for the month. (e.g.
					Enter 0, 1 for
					January.)
				Day:	Enter the two digits
					for the day. (e.g.
					Enter 0, 1 for 1st.)
The factory settings are shown in Bold with an asterisk.

9

Chapter 1

0.Initial Setup (continued)

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
2.Date&Time	1.Date&Time		Time:	Enter the time in 24-
(Continued)	(Continued)			hour format. (e.g.
				Enter 1, 5, 2, 5 for
				15:25.)
	2.Daylight	Set the machine to	On	It will reset the time
	Save	change for Daylight		forward one hour.
		Saving Time.	Off	It will reset the time
				backward one hour.
3.Station ID	—	Sets up your name	Fax:	Enter your fax
		and fax number to		number (up to 20
		appear on each page		digits).
		you fax.
			Tel:	Enter your telephone
				number (up to 20
				digits). If your
				telephone number
				and fax number are
				the same, enter the
				same number again.
			Name:	Enter your name (up	28
				to 20 characters).
4.Tone/Pulse	—	Chooses the dialling	Tone*	Your machine comes
(not available in		mode.		set for Tone dialling
				service.
New Zealand)
			Pulse	If you have Pulse
				dialling service
				(rotary), you need to
				change the dialling
				mode.
4.Dial Tone	—	You can shorten the	Detection	Your machine will
(for New		dial tone detect		dial as soon as it
		pause.		detects a dial tone.
Zealand)
			No Detection*	When you send a fax
5.Dial Tone
				automatically, by
				default your machine
				will wait for a fixed
				amount of time
				before it starts to dial
				the number.
The factory settings are shown in Bold with an asterisk.

10

General information

0.Initial Setup (continued)

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page	1
5.Dial Prefix	—	Sets a prefix number	—	Enter the prefix
(for New		that will always be		number (up to 5
				digits) on the dial
Zealand)		added before the fax
				pad, and then press
6.Dial Prefix		number every time
				OK.
		you dial.
				The dial prefix setting
				will automatically dial
				a predefined number
				before every fax
				number you dial. For
				example: If your
				phone system
				requires a 9 to dial an
				outside number this
				setting will
				automatically dial 9
				for every fax you
				send.
6.Reset	1.Address &	Restores all stored	1.Reset
(for New	Fax	phone numbers and
Zealand)		fax settings.
			2.Exit	Cancel restore and
7.Reset
				exit the menu.
	2.All	Restores all the	1.Reset
	Settings	machine settings to
		factory default.
			2.Exit	Cancel restore and
				exit the menu.
The factory settings are shown in Bold with an asterisk.
1.General Setup
1.General Setup
Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
1.Mode Timer	—	You can set how	0 Sec	Return to the fax
		much time the		mode at once.
		machine takes after
			30 Secs	Return to the fax
		the last Copy or Scan
				mode after the time
			1 Min
		operation to return to
				you choose.
		Fax mode.	2 Mins*
			5 Mins
			Off	The machine will stay
				in the mode you used
				last.
The factory settings are shown in Bold with an asterisk.

11

Chapter 1

1.General Setup (continued)

Level 2	Level 3	Descriptions 1	Options			Descriptions 2	Page
2.Paper	1.Paper Type		Plain*				31
			Recycled Paper
	2.Paper Size	Sets the size of the	A4*				31
		paper in the paper	Letter
		tray.
			Legal
			Folio
3.Volume	1.Ring	Adjusts the ring	Low
		volume.	Med*
			High
			Off
	2.Beeper	When the beeper is	Low
		on,the machine will	Med*
		beep when you press
		a key, make a	High
		mistake, or after you	Off
		send or receive a fax.
	3.Speaker	Adjusts the speaker	Low
		volume.	Med*
			High
			Off
4.Ecology	1.Toner Save	You can save toner	On			Increases the page
		using this feature.				yield of the toner
						cartridge. When you
						set Toner Save to
						On, print appears
						lighter.
			Off*
5.LCD	—	Adjusts the contrast	-nnnno+			Press c to make the
Contrast		of the LCD.	-	nnnon	+	LCD darker. Or press
						d to make the LCD
			-nnonn+*			lighter.
			-nonnn+
			-onnnn+
6.Scan Size	—	Adjusts the scan area	A4*
		to the size of the	Letter
		document.

The factory settings are shown in Bold with an asterisk.

12

General information

1.General Setup (continued)

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page	1
7.Replace	—	Sets the machine to	Continue	The machine will	29
Toner		continue or stop		continue printing.
		printing after the LCD		Replace the toner
		shows Replace		cartridge with a new
		Toner.		one after the LCD
				shows Toner
				Ended.
			Stop*	The machine will stop
				printing. Replace the
				toner cartridge with a
				new one.
The factory settings are shown in Bold with an asterisk.
2.Fax
2.Fax
Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
1.Setup	1.Ring Delay	The Ring Delay	(00 - 10)	If you have external	38
Receive		setting sets the	02*	or extension
(In FAX mode		number of times the		telephones on the
		machine rings before	(Example for	same line as the
only)
		it answers in Fax	Australia)	machine, choose the
		Only and Fax/Tel		maximum number of
		modes.		rings.
	2.F/T Ring	Sets the length of the	20 Secs	If the call is a fax,	38
	Time	fast double-ring time	30 Secs*	then your machine
		in Fax/Tel mode.		will receive it;
			40 Secs	however, if it is a
			70 Secs	voice call the
				machine will sound
			(For New Zealand)	the F/T ring (a fast
			20 Secs	double-ring) for the
				time you have set in
			30 Secs*	the F/T Ring Time
			40 Secs	setting. If you hear
				the F/T ring it means
			55 Secs	that you have a voice
				caller on the line.
The factory settings are shown in Bold with an asterisk.

13

Chapter 1

2.Fax (continued)

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
1.Setup	3.Fax Detect	Receives fax	On*	The machine can	38
Receive		messages without		receive a fax
(In FAX mode		pressing Start. When		automatically, even if
		Fax Detect is On, you		you answer the call.
only)
		can receive fax	Semi (MFC-1815)	The machine will only
(Continued)		messages without
				receive a fax call
		pressing Start.
				automatically if you
				answered it using the
				machine's handset.
			Off	If you are at the
				machine and answer
				a fax call first by lifting
				the handset of an
				external telephone
				(MFC-1810,
				MFC-1811 and
				MFC-1814 only) or
				the machine
				(MFC-1815 only),
				press Start.
	4.Auto	The machine	On*	If you choose On, the
	Reduction	calculates the		machine
		reduction ratio by		automatically
		using the page size of		reduces each page of
		the fax and your		an incoming fax to fit
		Paper Size setting		on one page of A4,
		(Menu, 1, 2, 2).		Letter, Legal or Folio
				size paper.
			Off
	5.Memory	Automatically stores	On*	Further incoming
	Receive	any incoming faxes in		faxes will also be
		its memory if it runs		stored into memory
		out of paper.		until the memory is
		The machine will		full. When the
				memory is full the
		carry on receiving the
				machine will stop
		current fax, with the
				automatically
		remaining pages
				answering calls. To
		being stored in
				print the faxes, put
		memory, if enough
				fresh paper in the tray
		memory is available.
				and press Start.

The factory settings are shown in Bold with an asterisk.

14

General information

2.Fax (continued)

Level 2	Level 3	Descriptions 1	Options			Descriptions 2	Page	1
1.Setup	5.Memory		Off			Further incoming
Receive	Receive					faxes will not be
(In FAX mode	(Continued)					stored in memory.
						The machine will
only)
						then stop
(Continued)						automatically
						answering calls until
						fresh paper is put in
						the paper tray. To
						print the last fax you
						received, put fresh
						paper in the tray and
						press Start.
	6.Print	You can adjust the	-nnnno+			Press c to make
	Density	Print Density setting	-	nnnon	+	darker, press d to
		to make your printed				make lighter.
		pages darker or	-nnonn+*
		lighter.	-nonnn+
			-onnnn+
2.Setup Send	1.Contrast	Changes the	Auto*			Auto will give the
		lightness or darkness				best results. It
		of faxes you send.				automatically
						chooses a suitable
						contrast for your
						document.
			Light			If your document is
						too light, choose
						Light.
			Dark			If your document is
						too dark, choose
						Dark.
	2.Fax	Sets the default	Standard*			Suitable for most
	Resolution	resolution for				typed documents.
		outgoing faxes.	Fine			Good for small print
		The quality of an				and transmits a little
		outgoing fax can be				slower than Standard
		improved by				resolution.
		changing the Fax
			S.Fine			Good for small print
		Resolution.
						or artwork and
						transmits slower than
						Fine resolution.
			Photo			Use when the
						document has
						varying shades of
						grey or is a
						photograph. This has
						the slowest
						transmission time.
The factory settings are shown in Bold with an asterisk.

15

Chapter 1

2.Fax (continued)

Level 2	Level 3	Descriptions 1		Options	Descriptions 2	Page
2.Setup Send	3.Overseas	If you are having		On	Turn this feature on if
(Continued)	Mode	difficulty sending a			you are having
		fax overseas due to a			difficulties sending
		bad connection, then			faxes overseas. This
		turning on Overseas			feature will stay on for
		Mode may help.			the next fax only.
				Off*	Keep this setting Off
					when the network
					connection is good
					and you can send an
					overseas fax
					sucessfully.
3.Anti-Junk	1.Register	If you do not want to		—	Choose the number
Fax (MFC-1810		receive a fax/call			you want to register
and MFC-1815		from the specific			to the Anti-Junk Fax
only)		numbers, you can			list by pressing a and
		register the numbers			b . Press OK and
		up to 100 to the Anti-
					then press 1.
		Junk Fax list.
	2.Delete			—	Choose the number
		You need to apply for
					you want to delete
		the Caller ID service
					from the Anti-Junk
		at your local
					Fax list by pressing a
		telephone company.
					and b . Press OK and
		You can not choose
					then press 1.
		the numbers that is
	3.Print	not stored in the		—	You can print a list of
	Report	Caller ID memory.			registered
					fax/telephone
					numbers in the Anti-
					Junk Fax list.
3.Address	1.Speed Dial	Stores up to 99		—
Book		Speed Dial numbers.
(MFC-1811 and		Press	(Address
MFC-1814 only)		Book) twice and
4.Address		enter the two digit
Book		Speed Dial number.
(MFC-1810 and
MFC-1815 only)

The factory settings are shown in Bold with an asterisk.

16

General information

2.Fax (continued)

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page	1
4.Report	1.Transmission	You can use the	On	Prints a report after
Setting		Transmission		every fax you send.
(MFC-1811 and		Verification Report as	On+Image	Prints a report after
MFC-1814 only)		proof that you sent a		every fax you send. A
		fax. This lists the
5.Report				portion of the fax's
		receiving party's
				first page appears on
Setting		name or fax number,		the report.
(MFC-1810 and		the time and date of
			Off*	Prints a report if your
		transmission,
MFC-1815 only)
		duration of		fax is unsuccessful
		transmission,		due to a transmission
		number of pages		error.
		sent, and whether or	Off+Image	Prints a report if your
		not the transmission		fax is unsuccessful
		was successful.		due to a transmission
				error. A portion of the
				fax's first page
				appears on the
				report.
	2.Journal	Sets the interval for	Off	If you set the interval
	Period	automatic printing of		to Off, you can still
		the Fax Journal.		print the report
		The Fax Journal is a		manually from the
				Print Reports menu.
		list of information
			Every 50 Faxes*	The machine will
		about your last 200
		incoming and		print the Journal
		outgoing faxes.		when the machine
				has stored 50 jobs.
			Every 6 Hours	The machine prints
			Every 12 Hours	the report at the
				selected time and
			Every 24 Hours	then erases all jobs
			Every 2 Days	from its memory.
			Every 7 Days
5.Remote Fax	1.PC Fax	Sets the machine to	On		42
Opt	Receive	send faxes to your
			Off*
(MFC-1811 and		PC. If you choose On,
MFC-1814 only)		you can turn on the
		safety feature
6.Remote Fax
		Backup Print.
Opt
	2.Print	If you turn on the PC-	—
(MFC-1810 and	Document	Fax Receive feature
MFC-1815 only)		and your machine
		stores received faxes
		in memory, you can
		print a fax from the
		memory.
The factory settings are shown in Bold with an asterisk.

17

Chapter 1

2.Fax (continued)

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
6.Remaining	—	You can check which	[XXX]	Please follow the	36
Jobs		jobs are in the		prompts on the LCD.
(MFC-1811 and		memory and lets you
		cancel scheduled
MFC-1814 only)
		jobs.
7.Remaining
Jobs
(MFC-1810 and
MFC-1815 only)
0.Miscellane	1.Compatibility	If you are having	Normal*	Sets the modem
ous		difficulty sending or		speed at 14400 bps.
		receiving a fax due to	Basic(for VoIP)	Cuts the modem
		possible interference
				speed to 9600 bps
		on the telephone line,
				and turns the error
		adjust the
				correction mode
		equalization for
				(ECM) off. If you
		compatibility to
				regularly experience
		reduce the modem
				interference on your
		speed for fax
				standard telephone
		operations.
				line try this setting.
	2.Caller ID	View or print a list of	Display#	The Caller ID of the	40
	(MFC-1810 and	the last 30 Caller IDs		last call will appear
	MFC-1815 only)	stored in the		on the display.
		memory.
			Print Report	Prints the last thirty
				calls in the Caller ID
				list.
The factory settings are shown in Bold with an asterisk.
3.Copy
3.Copy
Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
1.Quality	—	You can choose the	Auto*	Auto is the
		Copy resolution for		recommended mode
		your type of		for ordinary printouts.
		document.		Suitable for
				documents that
				contain both text and
				photographs.
			Text	Suitable for
				documents
				containing mainly
				text.
			Photo	Better copy quality
				for photographs.
			Receipt	Suitable for copying
				receipts.
The factory settings are shown in Bold with an asterisk.

18

General information

3.Copy (continued)

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page	1
2.Brightness	—	Adjusts the copy	-nnnno+	Press c to increase
		brightness for copies.	-nnnon+	the brightness or
				press d to decrease
			-nnonn+*	the brightness.
			-nonnn+
			-onnnn+
3.Contrast	—	Adjust the contrast to	-nnnno+	Press c to increase
		help an image look	-nnnon+	the contrast or press
		sharper and more		d to decrease the
		vivid.	-nnonn+*	contrast.
			-nonnn+
			-onnnn+
4.ID Copy	1.Quality	You can change the	Auto*	Auto is the standard
		default settings for ID	Lighter	mode for ordinary
		Copy.		printouts. If you want
			The factory setting
				to make it clearer,
			varies depending on	choose Lighter.
			your country.
	2.Brightness		-nnnno+	Press c to increase
			-nnnon+*	the brightness or
				press d to decrease
			-nnonn+	the brightness.
			-nonnn+
			-onnnn+
			The factory setting
			varies depending on
			your country.
	3.Contrast		-nnnno+	Press c to increase
			-nnnon+	the contrast or press
				d to decrease the
			-nnonn+*	contrast.
			-nonnn+
			-onnnn+
	4.2in1/1in1		2in1*	Allows you to use the	50
				2 in 1 (ID) Copy key
				as a doublesided
				copy.
			1in1	Allows you to use the	51
				2 in 1 (ID) Copy key
				as a one-sided copy.
The factory settings are shown in Bold with an asterisk.

19

Chapter 1

4.Printer

4.Printer

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
1.Print	1.Test Print	Prints a test page.	—
Options
2.Auto	—	If this setting is	On*
Continue		enabled, the machine
			Off	Size mismatch is
		will automatically		displayed on the LCD
		clear a paper size
				and printing does not
		error, and will use the
				occur.
		paper loaded in the
		paper tray.
3.Reset	—	Restores the printer	1.Reset
Printer		settings to the
			2.Exit
		original factory
		default settings.
The factory settings are shown in Bold with an asterisk.
5.Print Reports
5.Print Reports
Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
1.XMIT Verify	1.View on LCD	You can use the	—	You can view the
		Transmission		Transmission
		Verification Report as		Verification Report
		proof that you sent a		for your last 200
		fax. This report lists		outgoing faxes.
		the receiving party’s
	2.Print		—	Print the last report.
		name or fax number,
	Report
		the time and date of
		transmission,
		duration of
		transmission,
		number of pages
		sent, and whether or
		not the transmission
		was successful.
2.Address	1.Numeric	Lists names and	—	Print in numerical
Book		numbers stored in		order.
	2.Alphabetic	the Speed Dial	—	Print in alphabetical
		memory.
				order.
The factory settings are shown in Bold with an asterisk.

20

General information

5.Print Reports (continued)

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page	1
3.Fax Journal	—	Prints a list of	—
		information about
		your last 200
		incoming and
		outgoing faxes.
		(TX: transmit.) (RX:
		receive.)
4.User	—	Lists your settings.	—
Settings
The factory settings are shown in Bold with an asterisk.
6.Machine Info
6.Machine Info.
Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
1.Serial No.	—	You can check the	—
		serial number of your
		machine.
2.Version	1.Main	You can check the	—
	Version	firmware version of
		your machine.
3.Page	—	You can check the	Total	Displays the total
Counter		number of pages the		page count.
		machine has printed	Fax/List	Displays the page
		during its life.
				counter for faxes and
				lists.
			Copy	Displays the page
				counter for copies.
			Print	Displays the page
				counter for printed
				pages.
4.Parts Life	1.Toner	You can check the	—
		percentage of Toner
		life that remains.
	2.Drum	You can check the	—
		percentage of Drum
		life that remains.
5.Reset Drum	—	You can reset the	a Reset		59
		drum counter when	b Exit
		you replace the drum
		unit with a new one.
The factory settings are shown in Bold with an asterisk.

21

Chapter 1

Menu and features for DCP models

On-screen programming

Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.

How to access the menu mode

a b

Press Menu.

Scroll through each menu level by pressing a or b for the direction you want.

c Press OK when the option you want appears on the LCD.

The LCD will then show the next menu level.

d Press a or b to scroll to your next menu selection.

e Press OK.

When you have finished setting an option, the LCD will show Accepted.

f Press Stop/Exit to exit Menu mode.

22

General information

Menu table

Using the menu table, you can change the settings in your machine by pressing a and b and OK. 1

Press Menu, and then according to what is shown on the LCD, press a and b to highlight different menu options. Press OK to select an option.

In the below example, the paper type setting is changed from Plain to Recycled Paper.

1.General Setup

Level 2	Level 3	Descriptions 1	Options
1.Paper	1.Paper Type		Plain*
			Recycled Paper

a b

Press Menu.

Press a or b to choose 1.General Setup. Press OK.

c Press a or b to choose 1.Paper. Press OK.

d Press a or b to choose 1.Paper Type. Press OK.

e Press a or b to choose Recycled Paper. Press OK.

f Press Stop/Exit.

1.General Setup

1.General Setup

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
1.Paper	1.Paper Type		Plain*		31
			Recycled Paper
	2.Paper Size	Sets the size of the	A4*		31
		paper in the paper	Letter
		tray.
			Legal
			Folio
The factory settings are shown in Bold with an asterisk.

23

Chapter 1

1.General Setup (continued)

Level 2	Level 3	Descriptions 1		Options			Descriptions 2	Page
2.Ecology	1.Toner Save	You can save toner		On			Increases the page
		using this feature.					yield of the toner
							cartridge. When you
							set Toner Save to
							On, print appears
							lighter.
				Off*
	2.Auto Power	If the machine is in		Off*				29
	Off	Deep Sleep mode for		1 hour
		several hours, it will
		go into Power Off		2 hours
		mode automatically.		4 hours
		To disable the Power
				8 hours
		Off mode, press and
		hold	.
3.LCD	—	Adjusts the contrast		-nnnno+			Press a to make the
Contrast		of the LCD.		-	nnnon	+	LCD darker, or press
							b to make the LCD
				-nnonn+*			lighter.
				-nonnn+
				-onnnn+
4.Replace	—	Sets the machine to		Continue			The machine will	29
Toner		continue or stop					continue printing.
		printing after the LCD					Replace the toner
		shows Replace					cartridge with a new
		Toner.					one after the LCD
							shows Toner
							Ended.
				Stop*			The machine will stop
							printing. Replace the
							toner cartridge with a
							new one.
5.Reset	1.All	Restores all the		a Reset
	Settings	machine settings to
		factory default.		b Exit			Cancel restore and
							exit the menu.

The factory settings are shown in Bold with an asterisk.

24

General information

2.Copy

2.Copy					1
Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page
1.Quality	—	You can choose the	Auto*	Auto is the
		Copy resolution for		recommended mode
		your type of		for ordinary printouts.
		document.		Suitable for
				documents that
				contain both text and
				photographs.
			Text	Suitable for
				documents
				containing mainly
				text.
			Photo	Better copy quality
				for photographs.
			Receipt	Suitable for copying
				receipts.
2.Brightness	—	Adjusts the copy	-nnnno+	Press a to increase
		brightness for copies.	-nnnon+	the brightness or
				press b to decrease
			-nnonn+*	the brightness.
			-nonnn+
			-onnnn+
3.Contrast	—	Adjust the contrast to	-nnnno+	Press a to increase
		help an image look	-nnnon+	the contrast or press
		sharper and more		b to decrease the
		vivid.	-nnonn+*	contrast.
			-nonnn+
			-onnnn+
4.ID Copy	1.Quality	You can change the	Auto*	Auto is the standard
		default settings for ID	Lighter	mode for ordinary
		Copy.		printouts. If you want
			The factory setting
				to make it clearer,
			varies depending on	choose Lighter.
			your country.
	2.Brightness		-nnnno+	Press a to increase
			-nnnon+*	the brightness or
				press b to decrease
			-nnonn+	the brightness.
			-nonnn+
			-onnnn+
			The factory setting
			varies depending on
			your country.
The factory settings are shown in Bold with an asterisk.

25

Chapter 1

2.Copy (continued)

Level 2	Level 3	Descriptions 1	Options		Descriptions 2	Page
4.ID Copy	3.Contrast		-nnnno+		Press a to increase
(Continued)			-nnnon+		the contrast or press
					b to decrease the
			-nnonn+*		contrast.
			-nonnn+
			-onnnn+
	4.2in1/1in1		2in1*		Allows you to use the	50
					2 in 1 (ID) Copy key
					as a doublesided
					copy.
			1in1		Allows you to use the	51
					2 in 1 (ID) Copy key
					as a one-sided copy.
The factory settings are shown in Bold with an asterisk.
3.Printer
3.Printer
Level 2	Level 3	Descriptions 1	Options		Descriptions 2	Page
1.Print	1.Test Print	Prints a test page.	—
Options
2.Auto	—	If this setting is	On*
Continue		enabled, the machine
			Off		Size mismatch is
		will automatically			displayed on the LCD
		clear a paper size
					and printing does not
		error, and will use the
					occur.
		paper loaded in the
		paper tray.
3.Reset	—	Restores the printer	a Reset
Printer		settings to the
			b	Exit
		original factory
		default settings.
The factory settings are shown in Bold with an asterisk.
4.Machine Info
4.Machine Info.
Level 2	Level 3	Descriptions 1	Options		Descriptions 2	Page
1.Serial No.	—	You can check the	—
		serial number of your
		machine.
2.Version	1.Main	You can check the	—
	Version	firmware version of
		your machine.
The factory settings are shown in Bold with an asterisk.

26

General information

4.Machine Info. (continued)

Level 2	Level 3	Descriptions 1	Options	Descriptions 2	Page	1
3.Page	—	You can check the	Total	Displays the total
Counter		number of pages the		page count.
		machine has printed	List	Displays the page
		during its life.
				counter for lists.
			Copy	Displays the page
				counter for copies.
			Print	Displays the page
				counter for printed
				pages.
4.User	—	Lists your settings.	—
Settings
5.Parts Life	1.Toner	You can check the	—
		percentage of Toner
		life that remains.
	2.Drum	You can check the	—
		percentage of Drum
		life that remains.
6.Reset Drum	—	You can reset the	a Reset		59
		drum counter when	b Exit
		you replace the drum
		unit with a new one.
The factory settings are shown in Bold with an asterisk.

27

Chapter 1

Entering text (MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

When setting certain menu selections, such as the Station ID and the name of a Speed Dial, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters.

Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.

Press number	once	twice	three times	four times	five times
Key on dial
pad
2	A	B	C	2	A
3	D	E	F	3	D
4	G	H	I	4	G
5	J	K	L	5	J
6	M	N	O	6	M
7	P	Q	R	S	7
8	T	U	V	8	T
9	W	X	Y	Z	9

Inserting spaces

To enter a space in a fax number, press c once between numbers. To enter a space in a name, press c twice between characters.

Making corrections

If you entered a character incorrectly and want to change it, press d or c to move the cursor to the incorrect character, and then press Clear.

Inputting repeated letters

To enter a letter on the same key as the previous letter, press c to move the cursor right before pressing the key again.

Inputting Special characters and symbols

Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.

Press l	for	(space) ! " # $ % & ’ ( ) l + , - . / m
Press #	for	: ; < = > ? @ [ ] ^ _
Press 0	for	Ä Ë Ö Ü À Ç È É 0

28

Ecology features

Deep Sleep mode

If the machine does not receive any jobs for a certain length of time, the machine will go into Deep Sleep mode automatically and the LCD will show Deep Sleep. The machine will wake up when it receives a fax (MFC-1810, MFC-1811, MFC-1814 and MFC-1815 only) or a print job.

(For MFC-1815 only) Lifting the handset will also wake up the machine from Deep Sleep mode.

Auto Power Off (DCP-1510, DCP-1511 and DCP-1514 only)

If the machine is in Deep Sleep mode for several hours, it will then go into Power Off mode automatically. Power Off mode is the lowest power consumption mode, which achieves a power consumption of approximately 0.28 W. To disable the Power

Off mode, press and hold .

a Press Menu and then press a or b to choose 1.General Setup.

Press OK.

b Press a or b to choose 2.Ecology. Press OK.

c Press a or b to choose 2.Auto Power Off.

Press OK.

d Press a or b to choose how many hours before the machine goes into Power Off mode. Choose 1 hour, 2 hours, 4 hours, 8 hours or Off.

Press OK.

e Press Stop/Exit.

General information

Toner Settings

Toner Setting (Continue	1
mode)

You can set the machine to continue printing after the LCD shows Replace Toner. The machine will continue printing until the LCD shows Toner Ended.

a (For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Press Menu, 1, 7 and go to step c.

(For DCP-1510, DCP-1511 and DCP-1514)

Press Menu and then press a or b to choose 1.General Setup.

Press OK.

b Press a or b to choose 4.Replace Toner.

Press OK.

c Press a or b to choose Continue or

Stop. Press OK.

d Press Stop/Exit.

NOTE

•If you continue printing in the Continue mode, the print may appear lighter.

•After replacing the toner cartridge with a new one, the Continue mode will go back to the default setting (Stop).

29

Chapter 1

Receiving faxes in Continue Mode (MFC-1810, MFC-1811, MFC-1814 and MFC-1815 only)

The machine can store received faxes in the memory if you choose Continue mode when the LCD shows Replace Toner. When received faxes are printed in Continue mode the LCD will ask if the print quality of the fax is OK. If the quality is not good, choose 2.No. The machine will keep the faxes stored in the memory so you can reprint them after you replace the toner cartridge with a new one. If the print quality is good, choose 1.Yes. The LCD will ask if you want to delete the printed faxes from the memory. If you choose not to delete them, you will be asked again after you replace the toner cartridge with a new one.

NOTE

If you turn off the machine, faxes stored in the memory will be lost.

30

2 Paper Setting

Paper settings

Paper Type

a (For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Press Menu, 1, 2, 1 and go to step d.

(For DCP-1510, DCP-1511 and DCP-1514)

Press Menu and then press a or b to choose 1.General Setup.

Press OK.

b Press a or b to choose 1.Paper. Press OK.

c Press a or b to choose 1.Paper Type. Press OK.

d Press a or b to choose Plain or

Recycled Paper. Press OK.

e Press Stop/Exit.

Paper Size

a (For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Press Menu, 1, 2, 2 and go to step d.

(For DCP-1510, DCP-1511 and DCP-1514)

Press Menu and then press a or b to choose 1.General Setup.

Press OK.

b Press a or b to choose 1.Paper. Press OK.

c Press a or b to choose 2.Paper Size. Press OK.

d Press a or b to choose A4, Letter,

Legal, Folio.

Press OK.

2

e Press Stop/Exit.

31

Chapter 2

Acceptable paper

Print quality may vary according to the type of paper you are using.

Paper capacity of the paper tray

Paper size	A4, Letter, Legal, Folio
Paper types	Plain paper,
	Recycled paper
No. of sheets	up to 150 (80 gsm)
Paper weight	65 - 105 gsm

Some important guidelines when selecting paper are:

DO NOT use inkjet paper because it may cause a paper jam or damage your machine.

Preprinted paper must use ink that can withstand the temperature of the machine’s fusing process 200 C.

32

Types of paper to avoid

IMPORTANT

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

•that is highly textured

•that is extremely smooth or shiny

•that is curled or warped

1

1

1A curl of 2 mm or greater may cause jams to occur.

•that is coated or has a chemical finish

•that is damaged, creased or folded

•that exceeds the recommended weight specification in this guide

•with tabs and staples

•with letterheads using low temperature dyes or thermography

•that is multipart or carbonless

•that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

3 Loading documents

How to load documents

You can send a fax (MFC-1810, MFC-1811, MFC-1814 and MFC-1815 only), make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass.

Using the automatic document feeder (ADF) (MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

The ADF can hold up to 10 pages and feeds each sheet individually. We recommend you use standard 80 gsm paper and always fan the pages before putting them in the ADF.

Document Sizes Supported

Size:	A4, Letter, Legal, Folio

b Load your document face down, top edge first in the ADF until the LCD message changes.

c Adjust the paper guides (1) to fit the	3
width of your document.
(1)

Using the scanner glass

You can use the scanner glass to fax (MFC-1810, MFC-1811, MFC-1814 and MFC-1815 only), copy or scan pages of a book, one page at a time.

How to load documents

a Lift up and unfold the ADF document output support flap.

Document Sizes Supported

Length: Up to 300.0 mm

Width: Up to 215.9 mm

Weight: Up to 2.0 kg

How to load documents

a Lift the document cover.

33

Chapter 3

b Using the document guidelines on the left and top, place the document

face down in the upper left corner of the scanner glass.

c Close the document cover.

IMPORTANT

If the document is a book or is thick do not slam the cover or press on it.

34

4	Sending a fax (MFC-1810, MFC-1811,
	MFC-1814 and MFC-1815)

How to send a fax

The following steps show you how to send a fax.

a Press FAX.

b Load your document.

 If you are sending from the ADF:

If you are sending from the scanner glass:

After placing the document on the scanner glass, close the document cover.

NOTE

•To use the scanner glass, the ADF must be empty.

• If you want to change the fax resolution,	4
press b or Resolution and then press a or

b or Resolution to choose the fax resolution.

c Enter the fax number. d Press Start to send a fax.

Cancelling a fax in progress

Press Stop/Exit to cancel the fax. If you press Stop/Exit while the machine is dialling or sending, the LCD will ask you to confirm.

Dialing #XXX

1.Clear 2.Exit

Sending #XXX P01 1.Clear 2.Exit

Press 1 to cancel the fax.

35

Chapter 4

Broadcasting

Broadcasting lets you send the same fax message to more than one fax number. You can include Speed Dial numbers and up to 20 manually dialled numbers in the same broadcast.

Before you begin the broadcast

Speed Dial numbers must be stored in the machine's memory before they can be used in a broadcast. (See Storing Speed Dial numbers on page 39.)

How to broadcast a fax

a Load your document.

b Enter a number. Press OK.

You can use a Speed Dial number, or a number manually entered using the dial pad. (See How to dial on page 40.)

c Repeat step b until you have entered all the fax numbers you want to broadcast to.

d Press Start.

After the broadcast is finished the machine will print a broadcast report to let you know the results.

Cancelling a Broadcast in progress

While broadcasting you can cancel the fax currently being sent or the whole broadcast job.

a (For MFC-1811 and MFC-1814) Press Menu, 2, 6.

(For MFC-1810 and MFC-1815)

Press Menu, 2, 7.

The LCD will display the Broadcast job number followed by the fax number or name being dialled (for example, #001 0123456789). Press a or b to show the broadcast job number (for example,

Broadcast#001).

b Press a or b to choose one of the following:

Choose the fax number or name being dialled, and press OK.

Choose the broadcast job number, and press OK.

c Press 1 to cancel the fax number or Broadcast job number you chose in step b, or press 2 to exit without cancelling.

If you chose to only cancel the fax currently being sent in step b, the LCD will ask you if you want to cancel the broadcast job. Press 1 to clear the whole broadcast job or 2 to exit.

d Press Stop/Exit.

36

5	Receiving a fax (MFC-1810,
	MFC-1811, MFC-1814 and MFC-1815)

Receive modes

You must choose a receive mode depending on the external devices and telephone services you have on your line.

Choosing the receive mode

By default, your machine will automatically receive any faxes that are sent to it. The diagrams
below will help you choose the correct mode. (For more detailed information about the receive
modes, see Menu table on page 8.)	5

Do you want to use the telephone features of your machine (if available) or

an external telephone or external telephone answering device connected on the same line as the machine?

Yes

Are you using the voice message function of an external telephone answering device?

No

Do you want the machine to answer fax and telephone calls automatically?

To set the receive mode follow the instructions below: a Press Menu, 0, 1.

No

Fax Only

Manual

No

Fax/Tel

Yes

External TAD

Yes

b Press a or b to choose the receive mode. Press OK.

c Press Stop/Exit.

The LCD will display the current receive mode.

37

Chapter 5

Receive Mode settings

Ring Delay

The Ring Delay setting sets the number of times the machine rings before it answers in

Fax Only and Fax/Tel modes.

If you have external or extension telephones on the same line as the machine, choose the maximum number of rings. (See Fax Detect on page 38.)

a Make sure you are in FAX mode. b Press Menu, 2, 1, 1.

c Press a or b to choose how many times the line rings before the machine answers (02-10 for Australia, 01-10 for New Zealand, 00-10 for some countries).

Press OK.

d Press Stop/Exit.

F/T Ring Time (Fax/Tel mode only)

When somebody calls your machine, you and your caller will hear the normal telephone ring sound. The number of rings is set by the Ring Delay setting.

If the call is a fax, then your machine will receive it; however, if it is a voice call the machine will sound the F/T ring (a fast double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T ring it means that you have a voice caller on the line.

Because the F/T ring is made by the machine, extension and external (MFC-1810, MFC-1811 and MFC-1814 only) telephones will not ring.

a Make sure you are in FAX mode. b Press Menu, 2, 1, 2.

38

c Press a or b to choose how long the machine will ring to alert you that you have a voice call.

Press OK.

d Press Stop/Exit.

Fax Detect

If Fax Detect is On:

The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest.

(For MFC-1815)

If Fax Detect is Semi:

The machine will only receive a fax call automatically if you answered it using the machine’s handset.

If Fax Detect is Off:

If you are at the machine and answer a fax call first by lifting the external handset (MFC-1810, MFC-1811 and MFC-1814 only) or the machine (MFC-1815 only), press Start and then press 2 to receive a fax.

NOTE

•If you send faxes from a computer on the same telephone line and the machine intercepts them, set Fax Detect to Off.

•We do not recommend having a PC and a fax machine on the same line.

a Make sure you are in FAX mode. b Press Menu, 2, 1, 3.

c Press a or b to choose On, Semi (MFC-1815 only) or Off.

Press OK.

d Press Stop/Exit.

		6	Dialling and storing numbers (MFC-1810,
			MFC-1811, MFC-1814 and MFC-1815)

Storing numbers

You can set up your machine for easy dialling by storing Speed Dials. When you dial a speed dial number, the LCD shows the name, if you stored it, or the number.

Storing Speed Dial numbers

You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys

( (Address Book) twice, the two digit

number and Start). The machine can store 99 Speed Dial numbers (0199).

a Press (Address Book) twice and

enter a two digit Speed Dial location number (01-99).

If a number is not stored there, the LCD shows Register Now?

Press 1 to choose Yes.

b Enter the telephone or fax number (up to 20 characters).

Press OK.

c Do one of the following:

Enter the name using the dial pad (up to 15 characters). For help entering characters, see Entering text (MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

on page 28. Press OK.

Changing or Deleting Speed Dial numbers

You can change or delete a Speed Dial number that has already been stored.

a (For MFC-1811 and MFC-1814) Press Menu, 2, 3, 1.

(For MFC-1810 and MFC-1815) Press Menu, 2, 4, 1.

Enter the Speed Dial number you want to change or delete, then press OK.

b Do one of the following:	6

Press 1 to choose Change to edit the number or name.

Go to step c.

Press 2 to choose Clear to delete all information in a Speed Dial number.

When Erase This Data? appears, press 1 to choose Yes to confirm. Go to step d.

c Edit the number or the name. When you are finished editing, press OK.

d Press Stop/Exit.

Press OK to store the number without a name.

d To store another Speed Dial number, go to step a.

39

Chapter 6

How to dial

You can dial in any of the following ways.

Manual dialling

Use the dial pad to enter all the digits of the telephone or fax number.

Speed dialling

Press (Address Book) twice and enter

the two digit Speed Dial number. (See Storing Speed Dial numbers on page 39.)

Two digit number

NOTE

If the LCD shows Register Now? when you enter a Speed Dial number, it means that a number is not stored there.

Search

You can search alphabetically for names you have stored in the Speed Dial memories. (See Storing Speed Dial numbers

on page 39.)

a Make sure you are in FAX mode.

b Press (Address Book).

40

c Press the dial pad key for the first few letters of the name. (Use the chart on

Entering text (MFC-1810, MFC-1811, MFC-1814 and MFC-1815) on page 28 to help you enter letters.)

Press OK.

d Press a or b to scroll until you find the name you are looking for.

Press OK. e Press Start.

NOTE

•If you do not enter a letter and press OK in step c, all registered names will appear. Press a or b to scroll until you find the name you are looking for.

•If the LCD shows No Contact Found when you enter the first few letters of the name, it means that a name for the letters is not stored.

Redial

Ensuring the line is not in use, press Redial to find the last 20 numbers you recently dialled. Press Redial or a or b to scroll until you find the number you want to call again. Press OK and then press Start to send a fax.

Caller ID (MFC-1810 and MFC-1815 only)

The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. This service shows the telephone number, or name if it is available, of your caller as the line rings.

Viewing the Caller ID List

Your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. When the 31st call comes in to the machine, it replaces information about the first call.

a b

Dialling and storing numbers (MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Press Menu, 2, 0, 2.

The screen displays the current setting.

Press a or b to choose Display#. Press OK.

The Caller ID of the last call will appear on the display.

If no ID is stored, the beeper will sound and No Caller ID will appear on the display. Go to step d.

c Press a or b to scroll through the Caller ID memory to choose the Caller ID you want to view, and then press OK.

The LCD will show the caller’s number and the date and time of the call.

d To finish viewing, press Stop/Exit.

6

41

7	Using PC-FAX (MFC-1810,
	MFC-1811, MFC-1814 and MFC-1815)

PC-FAX Receive (For Windows® only)

If you turn on the PC-Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. You can then use your PC to view and store these faxes.

Even if you have turned off your PC (at night or on the weekend, for example), your machine will receive and store your faxes in its memory. The LCD will show the number of stored faxes received, for example:

PC Fax Msg:001

When you start your PC and the PC-Fax Receiving software runs, your machine transfers your faxes to your PC automatically.

To transfer the received faxes to your PC you must have the PC-FAX Receiving software running on your PC.

Do one of the following:

(Windows® XP, Windows Vista® and Windows® 7)

From the

(Start) menu, select

All Programs, Brother, MFC-XXXX, PCFAX Receiving, and select Receive. (XXXX is your model name.)

(Windows® 8)

a (For MFC-1811 and MFC-1814)

Press Menu, 2, 5, 1.

(For MFC-1810 and MFC-1815) Press Menu, 2, 6, 1.

b Press a or b to choose On (or Off). Press OK.

c The LCD shows a reminder to start the PC-FAX Receive program on your computer. If you have started the PCFAX Receive program, press OK. If you have not started the PC-FAX Receive program, see Software User’s Guide:

PC-FAX receiving.

d Press a or b to choose On or Off. Press OK.

e Press Stop/Exit.

IMPORTANT

•If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case there is a power failure before the fax is transferred to your PC.

•The faxes stored in the machine’s memory will be deleted.

Click

(Brother Utilities), and then

click the drop-down list and select your model name (if not already selected). Click PC-FAX Receive in the left navigation bar and then click Receive.

Then, complete the following steps on your machine.

42

Using PC-FAX (MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

NOTE

•Before you can set up PC-Fax Receive you must install the MFL-Pro Suite software on your PC. Make sure your PC is connected and turned on.

(See Software User’s Guide: PC-FAX receiving)

•If your machine has an error and is unable to print faxes from memory, you can use this setting to transfer your faxes to a PC. (See Transferring your faxes or Fax Journal report (MFC-1810, MFC-1811, MFC-1814 and MFC-1815) on page 74.)

•PC-Fax Receive is not supported in Mac OS.

7

43

Chapter 7

PC-FAX sending

You can send a file created in any application on your PC as a standard fax.

NOTE

•The PC-FAX software can only send Black & White fax documents in A4 size.

•Please install MFL-Pro Suite software, connect your machine and PC before using PC-FAX sending.

Sending a file as a PC-FAX

a Create a file in any application on your PC.

b Click File, then Print.

The Print dialog box appears:

44

Using PC-FAX (MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

c Choose Brother PC-FAX as your printer, and then click Print. The PC-FAX sending dialog box appears:

2

1	7

1 Dial Pad

2 Address Book

d Enter a fax number using any of the following methods:

Use the dial pad to enter the number and then click the button.

Click the Address Book button, and then choose a member or group from the Address Book.

If you make a mistake, click All Clear to delete all the entries. e To include a cover page, click Add Cover Page.

NOTE

You can also click the cover page icon to create or edit a cover page.

f Click Start to send the fax.

NOTE

•If you want to cancel the fax, click Cancel or press Stop/Exit on the machine's control panel.

•If you want to redial a number, click Redial to cycle through the last five fax numbers, and then click Start.

45

		8	Telephone and external devices (MFC-1810,
			MFC-1811, MFC-1814 and MFC-1815)

Voice operations (MFC-1815 only)

Voice calls can be made with the handset by

using the dial pad or by pressing (Address

Book) twice and entering a two digit Speed Dial number.

Making a telephone call

a Pick up the handset.

b When you hear the dial tone, enter a

number using the dial pad or press

(Address Book) twice and enter a two digit Speed Dial number.

c Replace the handset to hang up.

Hold

a Press Hook/Hold to put a call on Hold. You can replace the handset without disconnecting the call.

b Pick up the machine’s handset to release the call from Hold.

Connecting an external TAD (MFC-1810, MFC-1811 and MFC-1814 only)

You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Telephone.

The external TAD must answer within four rings (we recommend you set it to two rings). This is because your machine cannot hear the CNG tones until the external TAD has picked up the call. The sending machine will send CNG tones for only eight to ten seconds longer. We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it.

NOTE

If you have problems receiving faxes, reduce the ring delay setting on your external TAD to one or two rings.

46

Telephone and external devices (MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Connections

The external TAD must be connected as shown in the illustration below.

1

1

LINE

2

(Example for Australia)

1TAD

2Protective Cap

Before you connect an external TAD (telephone answering device), remove the protective cap (2) from the EXT. jack on the machine.

a Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.)

b Record the outgoing message on your external TAD.

c Set the TAD to answer calls.

d Set the Receive Mode on your machine to External TAD. (See Receive modes on page 37.)

Recording an outgoing message (OGM)

a Record 5 seconds of silence at the beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

b Limit your speaking to 20 seconds. For example: “After the beep, leave a message.”

Multi-line connections (PABX)

Most offices use a central telephone system. Brother recommends that all our Fax/MFC machines are connected to a discreet (dedicated) line. Although a particular Private

Automatic Branch Exchange (PABX) may 8 appear to work with a particular model of fax machine, we cannot guarantee that the unit

will operate correctly.

While it is often relatively simple to connect a fax machine to a PABX, we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you.

Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not to work correctly.

47

Chapter 8

External and extension telephones

NOTE

An external telephone is available only for MFC-1810, MFC-1811 and MFC-1814.

Connecting an external or extension telephone

You can connect a separate telephone directly to your machine as shown in the diagram below.

1

2

LINE

3

(Example for Australia)

1Extension telephone

2External telephone

3Protective Cap

Before you connect an external telephone, remove the protective cap (3) from the EXT. jack on the machine.

When you are using an external telephone, the LCD shows Telephone.

48

For Fax/Tel mode only

When the machine is in Fax/Tel mode, it will use the F/T Ring Time (fast double-ringing) to alert you to pick up a voice call.

Lift the external telephone’s handset (MFC-1810, MFC-1811 and MFC-1814 only) or the machine (MFC-1815 only), and then press Hook or Hook/Hold to answer.

Using a non-Brother cordless external handset

If your non-Brother cordless telephone is connected to the telephone line cord (see

Connecting an external or extension telephone on page 48) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.

If you let the machine answer first, lift the cordless handset and then go to the machine so you can press Hook or Hook/Hold to transfer the call to the cordless handset.

NOTE

Not all brands of cordless telephones are compatible for use with your machine.

9 Making copies

How to copy

a (For MFC-1810, MFC-1811, MFC-1814

and MFC-1815)

Press COPY.

b Load your document.

(For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

If you are copying from the ADF:

After placing the document on the scanner glass, close the document cover.

NOTE

To use the scanner glass, the ADF must be empty.

c (For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Use the dial pad to enter the number of copies you want (up to 99 copies).

(For DCP-1510, DCP-1511 and DCP-1514)

Press a or b to enter the number of copies you want.

d Press Start to copy.

9

If you are copying from the scanner glass:

49

Chapter 9

ID COPY

You can copy your identification card for both one-sided and double-sided.

Double-sided ID copy can copy both sides of your identification card onto one page, keeping the original card size.

The result of the double-sided ID copy is shown below.

NOTE

•You can copy an identification card to the extent permitted under applicable laws. (See Product Safety Guide: Unlawful use of copying equipment (MFC and DCP only))

•For the ID Copy Settings,

(For MFC-1810, MFC-1811, MFC-1814 and MFC-1815) See 3.Copy on page 18.

(For DCP-1510, DCP-1511 and DCP-1514) See 2.Copy on page 25.

Double-sided ID copy

a (For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Press Menu, 3, 4 and go to step c.

(For DCP-1510, DCP-1511 and DCP-1514)

Press Menu and then press a or b to choose 2.Copy.

Press OK.

b Press a or b to choose 4.ID Copy. Press OK.

c Press a or b to choose 4.2in1/1in1. Press OK.

Press a or b to choose 2in1 for doublesided copy as a default.

50

Press OK and then press Stop/Exit.

d (For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Press COPY.

(For DCP-1510, DCP-1511 and DCP-1514)

Press a or b to enter the number of copies you want.

e Press 2 in 1 (ID) Copy.

f Place your identification card face down at the Left (neither right side nor center) corner of the scanner glass.

1

1 4 mm or greater (top, left)

g (For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Enter the number of copies you want. h Press Start to scan.

	Making copies
i Turn over your identification card and	d (For MFC-1810, MFC-1811, MFC-1814
place it at the left side of the scanner	and MFC-1815)
glass.	Press COPY.

1

e (For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Enter the number of copies you want.

(For DCP-1510, DCP-1511 and DCP-1514)

Press a or b to enter the number of copies you want.

f Place your identification card face down

1 4 mm or greater (top, left)	on the scanner glass.
j Press Start to scan.	g Press 2 in 1 (ID) Copy.

9

One-sided ID copy

a (For MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

Press Menu, 3, 4 and go to step c.

(For DCP-1510, DCP-1511 and DCP-1514)

Press Menu and then press a or b to choose 2.Copy.

Press OK.

b Press a or b to choose 4.ID Copy. Press OK.

c Press a or b to choose 4.2in1/1in1. Press OK.

Press a or b to choose 1in1 for onesided copy as a default.

Press OK and then press Stop/Exit.

51

Chapter 9

Other copies

Make sure you are in COPY mode. Use the Options or Copy Options key to quickly set the following copy settings only for the next copy.

Press	Menu selections					Options
(MFC-1810, MFC-1811,	Press a or b, then press OK					(MFC-1810, MFC-1811, MFC-1814 and
MFC-1814 and MFC-1815						MFC-1815 only)
only)						Press a, b, d or c, then press OK

(DCP-1510, DCP-1511 and DCP-1514 only)

(DCP-1510, DCP-1511 and DCP-1514 only)

Press a or b, then press OK.

Quality	Auto*
	Text
	Photo
	Receipt
Stack/Sort	Stack*
	Sort
Brightness	-onnnn+
	-nonnn+
	-nnonn+*
	-nnnon+
	-nnnno+
Contrast	-onnnn+
	-nonnn+
	-nnonn+*
	-nnnon+
	-nnnno+
The factory settings are shown in Bold with an asterisk.

52

					Making copies
	Press	Menu selections			Options
	(MFC-1810, MFC-1811,	Press a or b, then press OK			(MFC-1810, MFC-1811, MFC-1814 and
	MFC-1814 and MFC-1815				MFC-1815 only)
	only)				Press a, b, d or c, then press OK

(DCP-1510, DCP-1511 and DCP-1514 only)

(DCP-1510, DCP-1511 and DCP-1514 only)

Press a or b, then press OK.

Enlarge/Reduce	100%*
	200%
	Auto 1
	Custom(25-400%)						9
	50%
	78%		LGLiLTR 2
	83%		LGLiA4 2
	91%		Full Page
	94%		A4iLTR
	97%		LTRiA4
Page Layout	Off(1 in 1)*
	2	in 1 (P)
	2	in 1 (L)
	4	in 1 (P)
	4	in 1 (L)

The factory settings are shown in Bold with an asterisk.

1Auto sets the machine to calculate the reduction ratio that best fits the size of paper. Auto is only available when using the ADF.

2"LGLiLTR" and "LGLiA4" are displayed on MFC models only.

53

10 How to scan to a computer

Scanning a document as a PDF file using ControlCenter4

(For further information: See Software User’s Guide: Scanning)

NOTE

The screens on your PC may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often.

a Load your document.

b Do one of the following:

(Windows® XP, Windows Vista® and Windows® 7)

Open ControlCenter4 by clicking (Start)/All Programs/Brother/XXX-XXXX

(where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows® 8)

Click (Brother Utilities), and then click the drop-down list and select your model

name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4.

The ControlCenter4 application will open.

54

How to scan to a computer

c Choose Advanced Mode and then click OK.

d Click File in the Scan tab.

10

55

Chapter 10

1

2

3

4

5

1Choose PDF (*.pdf) from the File Type drop-down list.

2You can enter the file name you want to use for the document.

3You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.

4You can choose a scanning resolution from the Resolution drop-down list.

5You can choose the document size from the Document Size drop-down list.

e Click Scan.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

56

How to scan to a computer

Scanning using the SCAN key

NOTE

If you want to use this function, install the MFL-Pro Suite and connect the machine to your PC with a USB cable.

a Load your document. (See How to load documents on page 33.)

b Press (SCAN).

c Press a or b to choose Scan to PC. Press OK.

d Press a or b to choose a scan type (File, E-mail or Image.) Press OK.

e Press a or b to choose Start Scan. Press OK.

f Press Start.

The machine starts the scanning process.

SCAN key settings

You can change your machine’s SCAN key settings using ControlCenter4.

a Do one of the following:	10
(Windows® XP, Windows Vista® and Windows® 7)

Open ControlCenter4 by clicking (Start)/All Programs/Brother/XXX-XXXX

(where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows® 8)

Click (Brother Utilities), and then click the drop-down list and select your model

name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4.

The ControlCenter4 application will open. b Click the Device Settings tab.

57

c

d

Chapter 10

Click Device Scan Settings.

Choose the File tab. You can change the default settings.

1

2

3

4

5

1You can choose the file type from the drop-down list.

2You can enter the file name you want to use for the document.

3You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.

4You can choose a scanning resolution from the Resolution drop-down list.

5You can choose the document size from the Document Size drop-down list.

e Click OK.

58

A Troubleshootinginformation and other

Consumable items

The drum unit and toner cartridge are two separate consumables. Make sure both are installed as an assembly. For more information on how to replace the consumable items, see the instructions included with the drum unit for replacing the drum unit or see the instructions listed on the box of the toner cartridge for replacing the toner cartridge.

Toner cartridge	Drum unit
Model Name:	Model Name:
(For Asia) TN-1000	(For Asia) DR-1000
(For Oceania) TN-1070	(For Oceania) DR-1070
(For India) TN-1020	(For India) DR-1020

IMPORTANT

•Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications

are used. The machine may not detect toner or toner cartridges of other specifications correctly

but may instead detect such items as standard yield toner cartridges. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this A machine, or the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other parts of this machine as a result of the use of toner or toner cartridges

other than Brother Original products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.

•For best performance, use Brother Original drum and toner units. Printing with a third party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage may not apply to problems caused by the use of a third party drum or toner unit.

NOTE

•Discard used consumable items according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly so that the material inside does not spill.

59

•The projected life for each of the toner cartridges is based on ISO/IEC 19752. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.

•Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at http://solutions.brother.com/ or contact your local Brother office for further details.

60

Troubleshooting and other information

Identifying your problem

First, check the following:

The machine's power cord is connected correctly and the machine is turned on.

All of the protective parts have been removed.

Paper is inserted correctly in the paper tray.

The interface cables are securely connected to the machine and the computer.

If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below:

Telephone and Fax problems (MFC-1810, MFC-1811, MFC-1814 and MFC-1815) on page 64 Improving the print quality on page 66

If the machine is connected to a PC, depending on the error, a Popup application may appear on the PC.

Follow the instructions on the screen to resolve the error.

A

61

Error and maintenance messages

The most common error and maintenance messages are shown below.

If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Error Message	Cause	Action
Cartridge Error	The toner cartridge is not	Put the toner cartridge firmly into the drum unit,
Put the Toner	installed correctly.	and then put is back in the machine.
Cartridge back	Verify you are using a genuine	Use only a genuine Brother Original drum unit
in.	Brother toner cartridge.	and genuine Brother Original toner cartridge.
Comm.Error	Poor telephone line quality	Try sending the fax again.
	caused a communication error.
Disconnected	The other person or other	Try to send or receive again.
	person’s fax machine stopped
	the call.
Document Jam	The document was not	Pull the jammed paper out of the ADF unit.
	inserted or fed correctly, or the	(MFC-1810, MFC-1811, MFC-1814 and
	document scanned from the	MFC-1815)
	ADF was too long.
Drum End Soon	It is time to replace the drum	Replace the drum unit or reset the drum unit
Replace Drum	unit.	counter when a new drum is installed. (See the
	The drum unit counter was not	instructions that are supplied with the new
		drum unit.)
	reset when a new drum was
	installed.
Out of Memory	The machine’s memory is full.	Fax sending or copy operation in process
		Do one of the following:
		 Press Start to send or copy the scanned
		pages.
		 Press Stop/Exit and wait until the other
		operations in progress finish, and then try
		again.
		Print operation in process
		 Press Stop/Exit. The machine will cancel
		the print job and clear it from the memory.
		 Lower the print quality.
		(See Software User’s Guide: Printing (for
		Windows®) or Printing and Faxing (for
		Macintosh))

62

			Troubleshooting and other information
	Error Message	Cause	Action
	Self-Diagnostic	The temperature of the fuser	Turn the machine off, wait a few seconds, and
		unit does not rise to a specified	then turn it on again. Leave the machine idle for
		temperature within the	15 minutes with the power on.
		specified time.
		The fuser unit is too hot.
	Toner Low	If the LCD shows Toner Low	Order a new toner cartridge now so a
		you can still print; however, the	replacement toner cartridge will be available
		machine is telling you that the	when the LCD shows Replace Toner or
		toner cartridge is near the end	Toner Ended.
		of its life.

NOTE

Turning off the machine will erase the fax data in the memory. To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report (MFC-1810, MFC-1811, MFC-1814 and MFC-1815) on page 74.

A

63

If you are having difficulty with your machine

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Telephone and Fax problems (MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

If you cannot send or receive a fax, check the following:

3

2

1Check the machine's power cord is connected correctly and the machine is turned on.

2Connect one end of the telephone line cord to the area labelled "LINE," and then connect the other end of the telephone line cord directly to a telephone wall socket.

If you can send and receive faxes when the telephone line is directly connected to the fax, the problem may be unrelated to the machine. Please contact your service provider for connection issues.

3Check the receive mode.

For more information on setting the Receive mode, see Receive modes on page 37.

64

Troubleshooting and other information

4Change the compatibility setting to Basic(for VoIP).

You may be able to send and receive faxes by lowering the connection speed. a Press Menu, 2, 0, 1.

b Press a or b to choose Basic(for VoIP). c Press OK.

d Press Stop/Exit.

If, after trying all of the above the problem is still not resolved, turn the machine off, and then turn it on.

If you still cannot send or receive faxes after trying all of the above, check the FAQ on the Brother Solutions Center website (http://solutions.brother.com/).

Troubleshooting for other problems

Question	Answer
Cannot receive a fax.	If you have a dedicated fax line and want your Brother machine to automatically
	answer all incoming faxes, you should choose Fax Only.
Can I set the machine not to print	Even if the Transmission Verification report is set to Off, a report is printed when
the Transmission Verification	there is a communication error.
report?	If the Journal Period is set to Off, Fax Journal are not printed.
Can I cancel the fax job?	Press Stop/Exit to cancel the fax, or press Menu 2, 6 (for MFC-1811 and
	MFC-1814 only) or Menu 2, 7 (for MFC-1810 and MFC-1815 only) to cancel the	A
	remaining jobs.
Poor sending quality.	Try changing your resolution to Fine or S.Fine, or clean the scanner.
Sent faxes are blank.	Make sure you are loading the document correctly. The document should be face
	down when using the ADF or the scanner glass. See Loading documents
	on page 33.
Vertical black lines when sending.	Black vertical lines on faxes you send are typically caused by dirt or correction
	fluid on the glass strip. See Clean the inside of the machine. on page 67.

65

Improving the print quality

NOTE

Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources.

If you are having problems with print results, check the following:

1The machine's environment.

Choose a location where the temperature remains between 10 C and 32.5 C and the humidity is between 20% to 80% (without condensation).

2

3

2Acceptable paper is loaded in the paper tray. See Acceptable paper on page 32.

3The paper is loaded correctly in the machine.

Turning the paper over may help paper loading become smoother.

5 6

4

Adjusting the guide may help paper loading become smoother.

66

Troubleshooting and other information

4Replace a toner cartridge or a drum unit.

For more information on how to replace the consumable items, see the instructions included with the drum unit for replacing the drum unit or see the instructions listed on the box of the toner cartridge for replacing the toner cartridge.

5Clean the inside of the machine.

Cleaning the scanner glass

Clean the white plastic surface (1) and scanner glass (2).

(1)

(2)

(MFC-1810, MFC-1811, MFC-1814 and MFC-1815) Clean the white bar (3) and the scanner glass strip (4).

A

(3)

(4)

67

Cleaning the corona wire

Slide the green tab from left to right and right to left several times.

(5)

NOTE

Be sure to return the tab to the home position (a) (5). If you do not, printed pages may have a vertical stripe.

Clean the drum unit if black or white dots appear on printed pages

Push down the lock lever and take the toner cartridge out of the drum unit.

68

Troubleshooting and other information

Turn the drum unit gear by hand while looking at the surface of the drum roller (1).

(1)

Wipe the surface of the drum gently with a dry cotton swab until the dust or glue on the surface comes off.

A

69

6Check the printer driver settings.

Try changing the Print Settings in the Basic tab.

If the paper is curled or the toner is not fixed well on the paper, you can adjust these settings in Improve Print Output. Click Other Print Options in the Advanced tab.

70

Document Jams

(MFC-1810, MFC-1811,

MFC-1814 and

MFC-1815)

Follow the steps below to handle a document jam in the ADF.

a Open the ADF cover.

b Pull the jammed document out.

c Close the ADF cover. d Lift the document cover.

e Pull the jammed document out to the right.

Troubleshooting and other information

f Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through.

If the document rips or tears, be sure you remove all small paper scraps to prevent future jams.

g Close the document cover. h Press Stop/Exit.

A

71

Paper Jams

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.

a Turn the machine off.

b Wait at least 15 minutes for the product to cool down before you touch the internal parts of the product.

c Remove all paper loaded in the tray.

d Use both hands to slowly pull out the jammed paper.

e Open the scanner cover. The pull-arm

(1) on the left side of the machine will lock.

Open the top cover.

(1)

f Slowly take out the drum unit and toner cartridge assembly.

72

WARNING

HOT SURFACE

i j

Troubleshooting and other information

Place the drum unit and toner cartridge assembly back in to the machine.

Close the top cover.

After pulling the pull-arm (1) on the left side of the machine down, close the scanner cover using both hands.

(1)

g Push down the lock lever and take the toner cartridge out of the drum unit. Remove the jammed paper if there is any inside the drum unit.

h Put the toner cartridge back into the drum unit until the lock lever lifts automatically.

k Load the paper back in to the tray. Make sure that the paper is below the A protruding section of the rear guide. Slide the paper guides to fit the paper

size. Make sure that the guides are firmly in the slots.

l Turn the machine on.

73

Transferring your faxes or Fax Journal report (MFC-1810, MFC-1811, MFC-1814 and MFC-1815)

If the LCD shows:

Print Unable XX

Scan Unable XX

We recommend transferring your faxes to another fax machine or to your PC. (See

Transferring faxes to another fax machine on page 74 or Transferring faxes to your PC on page 74.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring the Fax Journal report to another fax machine on page 75.)

NOTE

If there is an error message on the machine’s LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it.

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See

Station ID (Menu, 0, 3) on 0.Initial Setup.) a Press Menu, 9, 0, 1.

b Do one of the following:

If the LCD shows No Data, there are no faxes left in the machine’s memory. Press Stop/Exit.

Enter the fax number to which faxes will be forwarded.

c Press Start.

74

Transferring faxes to your PC

You can transfer the faxes from your machine’s memory to your PC.

a Make sure that you have installed MFLPro Suite and then turn on PC-FAX Receiving on the PC. (See Software User’s Guide: PC-FAX receiving)

Do one of the following:

(Windows® XP, Windows Vista® and Windows® 7)

From the

(Start) menu, select

All Programs, Brother, MFC-XXXX, PC-FAX Receiving, and select

Receive. (XXXX is your model name.) (Windows® 8)

Click

(Brother Utilities), and

then click the drop-down list and select your model name (if not already selected). Click PC-FAX Receive in the left navigation bar and then click

Receive.

b Make sure that you have set PC Fax Receive on the machine. (See PC-FAX Receive (For Windows® only)

on page 42.) If faxes are in the machine’s memory when you set up PCFax Receive, the LCD will ask if you want to transfer the faxes to your PC.

c Do one of the following:

To transfer all faxes to your PC, press 1. You will be asked if you want a backup print.

To exit and leave the faxes in the memory, press 2.

d Press Stop/Exit.

Transferring the Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See

Station ID (Menu, 0, 3) on 0.Initial Setup.) a Press Menu, 9, 0, 2.

b Enter the fax number to which the Fax Journal report will be forwarded.

c Press Start.

Troubleshooting and other information

Cleaning and Checking the machine

Make sure to read the guidelines in the Product Safety Guide before cleaning the machine.

Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.

WARNING

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.

(See Product Safety Guide: General precautions)

A

75

B Specifications

General

Model

DCP-1510

DCP-1511

MFC-1810

MFC-1811

MFC-1815

DCP-1514

MFC-1814

Printer Type

Laser

Print Method

Electrophotographic Laser Printer

Power Source

220 - 240 V AC 50/60 Hz

Power

Peak

Approx. 1,080 W at 25 C

Consumption 1

Printing

Approx. 380 W at 25 C

(Average)

Copying

Approx. 380 W at 25 C

Ready

Approx. 40 W at 25 C

Deep

Approx. 0.8 W

Approx. 1.3 W

Sleep

Power

Approx. 0.28 W

Off 2 3

Dimensions

DCP-1510, DCP-1511 and DCP-1514

255 mm

385 mm					340 mm

MFC-1810, MFC-1811, MFC-1814 and MFC-1815

		283 mm
		385 mm1	340 mm
	1 For MFC-1815, the width is 456 mm.
Weights (with	7.0 kg	8.0 kg	8.3 kg
consumables)
76

								Specifications
	Model			DCP-1510	DCP-1511	MFC-1810	MFC-1811		MFC-1815
					DCP-1514		MFC-1814
	Noise	Sound	Printing	LPAm = 52 dB (A)
	Level	Pressure
		Sound	Printing	LWAd = 6.60 B (A)
		Power
	Temperature		Operat	10 to 32.5 C
			ing
			Storage	0 to 40 C
	Humidity		Operat	20 to 80% (without condensation)
			ing
			Storage	10 to 90% (without condensation)
	Interface	USB		Hi-Speed USB 2.0 4 5
				It is recommended you use a USB 2.0 cable (Type A/B) that is no more than
				2 metres long.
	Support	Windows®		Windows® XP Home Edition, Windows® XP Professional, Windows® XP
	OS			professional x64 Edition, Windows Vista®, Windows® 7, Windows® 8
		Mac OS		Mac OS X v10.6.8, 10.7.x, 10.8.x
	Consu	Toner Cartridge		(For DCP-1510, MFC-1810 and MFC-1815 for Asia)
	mables	(Inbox)		Approx. 1,000 pages A4 or Letter page 6
				(For DCP-1510 and MFC-1810 for Oceania)
				Approx. 700 pages A4 or Letter page 6
				(For DCP-1511, DCP-1514, MFC-1811 and MFC-1814 for India)
				Approx. 1,500 pages A4 or Letter page 6
		Toner Cartridge		(For Asia and Oceania) Approx. 1,000 pages A4 or Letter page 6
		(Standard)		(For India) Approx. 1,500 pages A4 or Letter page 6
			Model	(For Asia) TN-1000
			Name	(For Oceania) TN-1070						B
				(For India) TN-1020
		Drum Unit		Approx. 10,000 pages A4 or Letter pages (1 page / job) 7
			Model	(For Asia) DR-1000
			Name	(For Oceania) DR-1070
				(For India) DR-1020

1Measured when the machine is connected to the USB interface.

2Power consumption varies slightly depending on the usage environment or part wear.

3Measured according to IEC 62301 Edition 2.0.

4Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

5Third-party USB ports are not supported.

6Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

7Drum life is approximate and may vary by type of use.

77

Document Size

Model		DCP-1510	DCP-1511	MFC-1810	MFC-1811	MFC-1815
			DCP-1514		MFC-1814
ADF(automatic document		—		Up to 10 pages
feeder)
Scanner Glass		One sheet per time
Document	ADF	—		A4, Letter, Legal, Folio
Size
	Scanner	Length: Up to 300.0 mm
	Glass	Width: Up to 215.9 mm
Weight	ADF	—		65 to 90 gsm
	Scanner	Up to 2.0 kg
	Glass

78

Specifications

Print media

Model			DCP-1510	DCP-1511	MFC-1810	MFC-1811	MFC-1815
				DCP-1514		MFC-1814
Paper	Paper	Paper	Plain Paper, Recycled Paper
Input	Tray	Type
		Paper	A4, Letter, Legal, Folio
		Size
		Paper	65 to 105 gsm
		Weight
		Maximum	Up to 150 sheets of 80 gsm Plain paper
		Paper
		Capacity
Paper	Face-Down		Up to 50 sheets of 80 gsm Plain Paper (face-down delivery to the face-down
Output	Output Tray		output paper tray)

B

79

Fax

Model		DCP-1510	DCP-1511	MFC-1810	MFC-1811	MFC-1815
			DCP-1514		MFC-1814
Modem Speed		—		14,400 bps (with Automatic Fallback)
Scanning Width		—		Max. 208 mm
Printing Width		—		Max. 208 mm
Greyscale		—		8 bit/256 levels
Resolution	Horizontal	—		8 dot/mm
	Vertical	—		Standard: 3.85 line/mm
		—		Fine: 7.7 line/mm
		—		Photo: 7.7 line/mm
		—		Superfine: 15.4 line/mm
Speed Dial		—		99 stations
Automatic Redial		—		3 times at 5 minute intervals
Memory Transmission		—		Up to 400 1 pages
Out of Paper Reception		—		Up to 400 1 pages

1‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.

80

Specifications

Copy

Model	DCP-1510	DCP-1511	MFC-1810	MFC-1811	MFC-1815
		DCP-1514		MFC-1814
Copy Width	Max. 210 mm
Multiple Copies	Stacks or Sorts up to 99 pages
Reduce/Enlarge	25% to 400% (in increments of 1%)
Resolution	Up to 600 600 dpi
First Copy Out Time 1	Less than 16 seconds at 23 C / 230 V

1 From Ready mode and standard tray

B

81

Scanner

Model		DCP-1510	DCP-1511		MFC-1810	MFC-1811	MFC-1815
			DCP-1514			MFC-1814
Colour		Yes
TWAIN Compliant		Yes (Windows® XP/ Windows Vista® / Windows® 7 / Windows® 8 / Mac OS
		X v10.6.8, 10.7.x, 10.8.x 1)
WIA Compliant		Yes (Windows® XP / Windows Vista® / Windows® 7 / Windows® 8)
ICA Compliant		Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x )
Colour	Colour	24 bit colour processing (Input)
Depth		24 bit colour processing (Output)
	Greyscale	8 bit colour processing (Input)
		8 bit colour processing (Output)
Resolution		Up to 19200 19200 dpi (interpolated) 2
		Up to 600 1200 dpi (optical) 2 (from Scanner Glass)
		—			Up to 600 600 dpi (optical) 2 (from ADF)
Scanning Width		Max. 210 mm

1For the latest driver updates for the version of Mac OS X you are using, visit us at http://solutions.brother.com/.

2Maximum 1200 1200 dpi scanning with the WIA driver in Windows® XP, Windows Vista®, Windows® 7 and Windows® 8 (resolution up to 19200 19200 dpi can be chosen by using the scanner utility)

82

Specifications

Printer

Model	DCP-1510	DCP-1511	MFC-1810	MFC-1811	MFC-1815
		DCP-1514		MFC-1814
Resolution	Up to 2400 600 dpi (HQ1200 technology)
Print Speed 1	Up to 20 pages/minute (A4 size)
	Up to 21 pages/minute (LTR size)
First Print Out Time 2	Less than 10 seconds at 23 C / 230 V

1The print speed may vary depending on the type of document you print.

2From Ready mode and standard tray

B

83

C Index

A

		Address Book .............................................	5
		ADF (automatic document feeder)
		using .....................................................	33
		Answering machine (TAD)
		connecting .............................................	47
		Apple Macintosh
		See Software User’s Guide.
		Auto Power Off .........................................	29
		Automatic
		fax receive
		Fax Detect ..........................................	38
		B
		Broadcasting ............................................	36
		cancelling ..............................................	36
		Brother Numbers .........................................	i
		C
		Cancelling
		broadcast in process .............................	36
		Cleaning
		corona wire ...........................................	68
		drum unit ...............................................	68
		scanner .................................................	67
		Connecting
		external TAD (answering machine) .......	46
		external telephone ................................	48
		Consumable items ...................................	59
		Control panel overview ..............................	4
		ControlCenter2 (for Macintosh)
		See Software User’s Guide.
		ControlCenter4 (for Windows®)
		See Software User’s Guide.
		Copy
		Copy Options key ....................................	6
		Options key .............................................	4
		Cordless telephone (non-Brother) ............	48
		D
		Deep Sleep mode ....................................	29
		Dialling
		manual ..................................................	40
	84

Speed Dial ............................................		40
using the Search key ............................		40
Dimensions ..............................................		76
Document
how to load ...........................................		33
jam ........................................................		71
Drum unit .................................................		59
cleaning ................................................		68
E
Error messages on LCD ..........................		62
External telephone, connecting ...............		48
F
FAX (PC-FAX)
Macintosh
See Software User’s Guide.
Windows®
receiving ............................................		42
sending ..............................................		44
Fax, stand-alone
receiving
Continue Mode ..................................		30
easy receive ......................................		38
ring delay, setting ..............................		38
sending .................................................		35
broadcasting ......................................		36
Fax/Tel mode
F/T ring time (double-ring) ....................		38
fax detect ..............................................		38
receiving faxes .....................................		48
ring delay ..............................................		38
H
Help
LCD messages for DCP models ..........		22
LCD messages for MFC models ............		7
Menu Table for DCP models ................		23
Menu Table for MFC models ..................		8
Hook key .................................................		48
L
LCD (liquid crystal display) .........	4, 6, 7, 22

M
Macintosh
See Software User’s Guide.
Maintenance, routine ...............................	75
Manual
dialling ...................................................	40
Menu Table
DCP models ..........................................	23
MFC models ...........................................	8
Mode, entering
fax .........................................................	35
Multi-line connections (PABX) .................	47
P
Paper .......................................................	32
jam ........................................................	72
size .......................................................	31
tray capacity ..........................................	32
PC-Fax .....................................................	42
See Software User’s Guide.
Print
quality ...................................................	66
resolution ..............................................	83
specifications ........................................	83
Printing
See Software User’s Guide.
Programming your machine ................	7, 22
Q
Quality
printing ..................................................	66
Quick dial
broadcasting .........................................	36
Speed Dial
changing ............................................	39
setting up ...........................................	39
using ..................................................	40
R
Register your product ..................................	i
Remote setup
See Software User’s Guide.
Resolution
copy ......................................................	81
fax .........................................................	80

print ......................................................	83
scan ......................................................	82
Ring delay, setting ...................................	38
S
Scan a document to a computer .............	54
Scanner glass
using .....................................................	33
Scanning .................................................	54
See Software User’s Guide.
Sockets
EXT
external telephone .............................	48
TAD (answering machine) .................	46
Specifications ..........................................	76
copy ......................................................	81
document size ......................................	78
fax ........................................................	80
general .................................................	76
print ......................................................	83
print media ...........................................	79
scan ......................................................	82
Speed Dial
changing ...............................................	39
setting up ..............................................	39
using .....................................................	40
T
TAD (telephone answering device), external
connecting ......................................	46, 47
recording OGM .....................................	47
Telephone line
connections ..........................................	47
multi-line (PABX) ..................................	47
Text, entering ..........................................	28		C
Toner Setting (Continue Mode)	29
Troubleshooting .......................................	64
document jam .......................................	71
error and maintenance messages
on LCD .................................................	62
paper jam .............................................	72
print quality ...........................................	66
Telephone and Fax ..............................	64
other problems ..................................	65
U
Utilities .........................................................	i
	85

W
Weights ....................................................	76
Windows®
See Software User’s Guide.

86

For Australia Only:

Support – For technical support of your Brother Product other than what you can resolve through the User’s Guide, please visit our website or Solutions website (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.

Alternatively, please contact the Product Support Centre for any customer care/technical support enquiry.

To contact Brother International (Aust) Pty Ltd for support on a Brother product please see the details listed below:

Product Support Centre: Australia
Brother International (Aust) Pty Ltd
Phone:	02 8875 6000
Fax:	02 9870 7223
Solutions Site:	http://solutions.brother.com/
website:	www.brother.com.au
Email:	To submit an e-mail enquiry, visit www.brother.com.au go to
	Service and Support area and follow the prompts.

Our Technical Support Consultants are available 5 days a week by phone during the hours of 8.30am to 5.00pm (EST/EDST) Monday to Friday.

For New Zealand Only:

For technical support for your Brother Product please refer to this user guide and the FAQ’s available on our Brother Solutions website, http://solutions.brother.com/.

Drivers, software, user guides and technical references are all available on our Brother Solutions website.

If you require further assistance please contact Brother International (NZ) Limited on the following numbers

Initial setup and 14 day product support	0800 454 677
Technical Support for those using Genuine Brother Consumables	0800 329 111
Technical Support for those not using Genuine Consumables	0900 552 152
24 / 7 Automated Self Help	0800 652 152
Brother Recycle Assistance	0800 632 467
Fax Assistance	0800 837 822

Our Technical Support Consultants are available 7 days a week by phone during the hours of 8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.

Email Assistance

Please visit www.brother.co.nz and submit a helpdesk enquiry from our Service and Support page.

Web Assistance

Please visit www.brother.co.nz under Service and Support for Frequently Asked Questions, Driver downloads, Warranty information and Service Centres.

Visit us on the World Wide Web

http://www.brother.com/

These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

www.brotherearth.com