Brother FAX-827, FAX-817, FAX-837MC User Manual

	G U I D E
	E R ’ S	FAX-817 Series
	S
		FAX-827 Series
	U
		FAX-837MC Series

®

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: FAX-817, FAX-827, FAX-837MC

Serial Number:*

Date of Purchase:

Place of Purchase:

*The serial number is on the bottom of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

This User’s Guide is for the following models. FAX-817 is FAX-817 and FAX-817S FAX-827 is FAX-827 and FAX-827S

FAX-837MC is FAX-837MC and FAX-837MCS

©1996-2006 Brother Industries, Ltd.

THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR.

APPROVAL INFORMATION

Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

i

Safety precautions

To use the fax machine safely

Please refer to these instructions for later reference and before attempting any maintenance.

WARNING

There are high voltage electrodes inside the fax machine. Before you clean the fax machine, make sure you have unplugged the telephone line cord first and then the

power cord from the electrical socket.

Do not handle the plug with wet hands. Doing this might cause an electrical shock.

After you have just used the fax machine, some internal parts are extremely HOT! Please be careful.

WARNING

■Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket.

Never install telephone wiring during a lightning storm. Never install a telephone socket in a wet location.

■This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket in order to shut off power completely.

ii

IMPORTANT SAFETY INSTRUCTION

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool.

2.Avoid using this product (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use this product to report a gas leak in the vicinity of the leak.

4.Use only the power cord provided with the fax machine. SAVE THESE INSTRUCTIONS

Choosing a location

Place the fax machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the fax machine near a telephone socket and a standard, grounded electrical socket. Choose a location where the temperature remains between 10°C - 35°C.

Caution

■Avoid placing the fax machine in a high-traffic area.

■Do not place near heaters, air conditioners, water, chemicals, or refrigerators.

■Do not expose the fax machine to direct sunlight, excessive heat, moisture, or dust.

■Do not connect the fax machine to electrical sockets controlled by wall switches or automatic timers.

■Disruption of power can wipe out information in the fax machine’s memory.

■Do not connect the fax machine to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply.

■Avoid interference sources, such as speakers or the base units of cordless phones.

iii

iv

Quick Reference Guide

Sending faxes

Automatic transmission

1 Insert the document face down in the ADF (up to 10 pages).

2 Enter the fax number you want to call.

3 Press Fax Start.

Receiving faxes

Select Receive Mode

1 For FAX-817/827, press

Receive Mode to select

FAX ONLY, FAX/TEL,

TAD:ANSWER MACH. or MANUAL.

For FAX-837MC, press

Receive Mode to select

FAX ONLY, FAX/TEL, or

MANUAL.

Press to select

MC:MSG CTR.

If you select FAX/TEL, make sure you set Ring Delay and F/T Ring Time. (See Setting the Ring Delay on page 5-2 and

Setting the F/T Ring Time (FAX/TEL mode only) on page 5-3.)

6 Press ▲ or ▼ to select if you set ANTI JUNK to ON

(or OFF) and press Menu/Set. (Not available in Australia and New Zealand)

7 Press Stop/Exit.

Storing Speed-Dial numbers

1 Press Menu/Set, 6, 2.

2 Using the dial pad, enter a two-digit Speed-Dial location number (00-99 for FAX-827/837MC or 01-60 for FAX-817), and then press Menu/Set.

3 Enter a number (up to 20 digits), and then press

Menu/Set.

4 Enter a name (up to 15 characters) or leave it blank, and then press

Menu/Set.

5 Press ▲ or ▼ to select the type of number and press

Menu/Set.

6 Press ▲ or ▼ to select if you set ANTI JUNK (Not available in Australia and New Zealand) to ON (or OFF) and press

Menu/Set.

Storing numbers	7 Press Stop/Exit.
Storing One-Touch Dial

numbers

1 Press Menu/Set, 6, 1.

2 Press a One-Touch key where you want to store a number.

3 Enter a number (up to 20 digits), and then press

Menu/Set.

4 Enter a name up to 15 characters (or leave it blank), and then press

Menu/Set.

5 Press ▲ or ▼ to select the type of number and press

Menu/Set.

Dialling operations

One-Touch Dialling

1 Insert the document face down in the ADF.

2 Press the One-Touch key of the number you want to call.

3 Press Fax Start.

v

Speed-Dialling

1 Insert the document face down in the ADF.

2 Press Search/Mute, then press # and the two-digit Speed-Dial number.

3 Press Fax Start.

Using Search

1	Insert the document face
2	down in the ADF.
	Press Search/Mute and
	use the dial pad to enter
	the first letter of the name
3	you are looking for.
	Press ▲ or ▲ to search
4	the memory.
	Press Fax Start, when the
	LCD shows the name you
	want to call.

Making copies

Making a single copy

1 Insert the document face down in the ADF.

2 Press Copy/Reports twice.

Sorting multiple copies

1 Insert the document face down in the ADF.

2 Press Copy/Reports.

3 Enter the number of copies you want (up to 99).

4 Press Menu/Set.

5 Press ▲ or ▼ to select SORT, and then press

Copy/Reports.

Message Centre (FAX-837MC only)

Turning ON Message Centre Mode

1 Record the Outgoing Message (MSG CTR OGM).

2 Press until it lights.

Recording OGM

1 Press Menu/Set, 8, 4.

2 Press ▲ or ▼ to select

MSG CTR OGM, and then press Menu/Set.

3 Press ▲ or ▼ to reach

RECORD MSG, and then press Menu/Set.

4 Pick up the handset to record a message.

5 Replace the handset.

Playing a Voice Message

1 Press Play/Record.

2 Use (RWD) to repeat a message.

Use (FWD) to skip a message.

3 Press Stop/Exit.

Printing a Fax Message

1 Press Play/Record.

2 After voice messages have played, press 1.

Erasing Messages

To erase voice messages individually

1 Press Play/Record.

2 Press Erase after the two short beeps.

3 Press 1.

4 Press Stop/Exit.

To erase messages all at once

1 Press Erase.

2 Press ▲ or ▼ to select

ERASE ALL VOICE?,

ERASE ALL DOC?, ERASE ALL MSG.?, and then press Menu/Set.

3 Press 1.

4 Press Stop/Exit.

vi

Table of Contents

1	Introduction ...........................................................	1-1
	Using this Guide .............................................................	1-1
	Finding information ....................................................	1-1
	Symbols used in this Guide .......................................	1-1
	Part names ................................................................	1-2
	FAX-817/827 control panel overview ..............................	1-3
	FAX-837MC control panel overview ...............................	1-5
	Fax tones and handshake .........................................	1-7
	ECM (Error Correction Mode)....................................	1-7
	Connections....................................................................	1-8
	Connecting an external telephone .............................	1-8
	Connecting an external telephone answering device
	(TAD).......................................................................	1-8
	Multi-Line connections (PABX) ................................	1-10
2	Paper ......................................................................	2-1
	About paper ....................................................................	2-1
	Handling and using plain paper .................................	2-1
	How to load paper......................................................	2-2
3	On-Screen Programming ......................................	3-1
	User-friendly programming .............................................	3-1
	Menu table .................................................................	3-1
	Memory Storage (FAX-837MC only) .........................	3-1
	Navigation keys ..............................................................	3-2
4	Initial Setup ............................................................	4-1
	Getting started ................................................................	4-1
	Setting the Date and Time .........................................	4-1
	Setting the Station ID.................................................	4-2
	Setting the Beeper Volume........................................	4-4
	Setting the Speaker Volume ......................................	4-4
	Setting the Ring Volume............................................	4-4
	Setting PABX (Australia and New Zealand only).......	4-5
	Setting Tone or Pulse dialling mode
	(Not available for New Zealand)..............................	4-5
	Melody Settings (FAX-837MC only) ...............................	4-6
	Setting the Ring Pattern.............................................	4-6
	Setting the Music on Hold..........................................	4-6
	Setting the Melody Alarm...........................................	4-6
5	Setup Receive........................................................	5-1
	Basic receiving operations..............................................	5-1
	Choosing the Receive Mode......................................	5-1
	Setting the Ring Delay ..............................................	5-2
	Setting the F/T Ring Time (FAX/TEL mode only) ......	5-3
	Recording the Fax/Tel Outgoing Announcement
	(FAX/TEL OGM) (FAX-837MC only).......................	5-3

vii

Fax Detect .................................................................	5-4
Printing a reduced incoming fax (Auto Reduction) ....	5-4
Reception into memory..............................................	5-5
Receiving a fax at the end of a conversation.............	5-5
Advanced receiving operations.......................................	5-6
Operation from extension telephones........................	5-6
For FAX/TEL mode only ............................................	5-6
Remote Call Transfer.................................................	5-6
Changing the remote codes ......................................	5-7
Printing a fax from the memory (FAX-817/827) .........	5-8
Polling ........................................................................	5-8
Sequential Polling ......................................................	5-9
Telephone Services ......................................................	5-10
Caller ID (Caller IDentification)
(Not available for some countries) ........................	5-10
Advantages of Caller ID...........................................	5-10
How Does the Caller ID Work?................................	5-11
Selecting a Caller ID from the Memory
for Call Reply.........................................................	5-12
Telephone Service for Australia
(Telstra® FaxStream® Duet®) .....................................	5-14
Distinctive Ringing (Telstra® FaxStream® Duet®) ....	5-14
Telephone Service for New Zealand ............................	5-16
FaxAbility .................................................................	5-16
Telephone Service for Some Countries........................	5-18
Distinctive Ringing
(For Singapore and Hong Kong) ...........................	5-18
6 Setup Send.............................................................	6-1
How to dial ......................................................................	6-1
Manual dialling...........................................................	6-1
One-Touch dialling.....................................................	6-1
Speed-dialling ............................................................	6-1
Search .......................................................................	6-1
Fax Redial..................................................................	6-2
How to fax.......................................................................	6-2
Automatic transmission..............................................	6-2
Manual transmission..................................................	6-3
Sending a fax at the end of a conversation ...............	6-3
Basic sending operations................................................	6-3
Sending faxes using multiple settings........................	6-3
Contrast .....................................................................	6-4
Fax resolution ............................................................	6-4
Multiple Resolution Transmission ..............................	6-5
Cancelling a fax in progress ......................................	6-5
Cancelling a scheduled job........................................	6-5
Advanced sending operations ........................................	6-6
Composing the electronic Cover Page
(FAX-827/837MC only) ...........................................	6-6
Broadcasting..............................................................	6-8
Overseas Mode .........................................................	6-8
Call Reservation (FAX-827/837MC only)...................	6-9
Delayed Fax.............................................................	6-10

viii

Setting up Polled Transmit (Standard).....................	6-11
Setup for Polling Transmit with Secure Code ..........	6-11
Secure Polling..........................................................	6-12
Memory Transmission .............................................	6-12
Out of Memory message .........................................	6-13
Interrupting Delayed Fax and Polled Transmit
jobs........................................................................	6-13
TX Lock System.......................................................	6-13
7 Quick-Dial numbers and dialling options............	7-1
Storing numbers for easy dialling ...................................	7-1
Storing One-Touch Dial numbers/Storing Junk
Fax/Call numbers ...................................................	7-1
Storing Speed-Dial numbers/Storing Junk Fax/Call
numbers ..................................................................	7-2
Changing One-Touch and Speed-Dial numbers........	7-3
Setting up Groups for Broadcasting...........................	7-4
Dialling options ...............................................................	7-5
Manual dialling...........................................................	7-5
On Hook dialling ........................................................	7-5
One-Touch dialling.....................................................	7-6
Speed-Dialling ...........................................................	7-6
Search .......................................................................	7-7
Pause.........................................................................	7-7
Mute...........................................................................	7-7
Answering Calls with the Speaker Phone
(FAX-837MC only) ..................................................	7-7
Redial (Telephone) ....................................................	7-8
Redial (Fax) ...............................................................	7-8
Tone or Pulse ............................................................	7-8
8 Remote Fax Options (FAX-817/827 only) ............	8-1
Fax Forwarding...............................................................	8-1
Setting up Fax Forwarding.........................................	8-1
Setting Fax Storage ........................................................	8-2
Turning off Remote Fax Options................................	8-2
Setting your remote access code ...................................	8-2
Remote Retrieval ............................................................	8-3
Using your remote access code ................................	8-3
Remote commands....................................................	8-4
Retrieving fax messages ...........................................	8-5
Changing your Fax Forwarding number ....................	8-5
9 Message Centre (FAX-837MC only) .....................	9-1
Message Centre Mode ...................................................	9-1
Setting Up Message Centre.......................................	9-1
Setting up voice store ................................................	9-1
Setting Fax Forward/Fax Storage..............................	9-2
Recording the Message Centre’s Outgoing Message
(TAD MESSAGE) ...................................................	9-3
Activating Message Centre Mode..............................	9-4
Message Indicator .....................................................	9-4
Playing Voice Messages............................................	9-5

ix

Printing a Fax Message .............................................	9-5
Backup Printing Option ..............................................	9-5
Erasing Messages .....................................................	9-6
Setting the maximum time for incoming messages ....	9-6
Setting the Toll Saver ................................................	9-7
ICM Recording Monitor .............................................	9-7
Recording a Conversation .........................................	9-7
Remote Retrieval ............................................................	9-8
Using the Remote Access Code................................	9-8
Setting your Remote Access Code............................	9-8
Remote commands....................................................	9-9
Retrieving the Memory Status List...........................	9-10
Retrieving Fax Messages ........................................	9-10
Changing the Fax Forwarding Number....................	9-11
10 Printing reports ...................................................	10-1
FAX settings and activity ..............................................	10-1
Customizing the Transmission Verification
Report ...................................................................	10-1
Setting the Journal Period .......................................	10-1
Printing reports ........................................................	10-2
How to print a report ................................................	10-2
11 Making copies......................................................	11-1
Using the fax machine as a copier................................	11-1
Copy operations............................................................	11-1
Making a single copy ...............................................	11-1
Copy options: Single or Multiple copies, Sort/Stack,
Reduce/Enlarge ....................................................	11-2
Legal limitations ............................................................	11-3
12 Important information .........................................	12-1
Important safety instructions for Ausralia......................	12-1
Important Information for New Zealand ........................	12-2
Important Safety Instructions ..................................	12-2
Important Information for Some Countries....................	12-5
Important Safety Instructions ...................................	12-5
Trademarks...................................................................	12-7
Shipment of the fax machine ........................................	12-7
13 Troubleshooting and routine maintenance.......	13-1
Troubleshooting ............................................................	13-1
Error messages .......................................................	13-1
Compatibility ............................................................	13-4
Document Jam or Paper Jam ..................................	13-4
If you are having difficulty with the fax machine ......	13-6
Routine maintenance....................................................	13-8
Cleaning the print head............................................	13-8
Cleaning the scanner...............................................	13-9
Changing the ribbon ................................................	13-9
G Glossary ................................................................	G-1

x

S	Specifications .......................................................	S-1
	General ...........................................................................	S-1
	Copy ...............................................................................	S-1
	Fax..................................................................................	S-2
I	Index ........................................................................	I-1
A	Accessory List......................................................	A-1

xi

1 Introduction

Using this Guide

Thank you for buying a Brother fax machine. This fax machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of the fax machine by reading this Guide.

Finding information

All the chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature or operation by checking the Index at the back of this Guide.

Symbols used in this Guide

Throughout this Guide you’ll see special symbols alerting you to important warnings, notes and actions. To make things clearer and to help you press the correct keys, we used special fonts and added some of the messages that will appear in the LCD.

Bold	Bold typeface identifies specific keys on the fax
	machine control panel.
Italics	Italicized typeface emphasizes an important
	point or refers you to a related topic.

Courier New Courier New typeface identifies the messages on the LCD of the fax machine.

Warnings inform you what to do to avoid possible personal injury.

Electrical Hazards alert you to possible electrical shock.

Cautions specify procedures you must follow or avoid to prevent possible damage to the fax machine.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Improper Setup alerts you to devices and operations that are not compatible with the fax machine.

1 - 1 Introduction

Part names

■ Front view

	1 Power Cord		5 Document
	(Example for		Support
	Australia)		6 Paper Wire
	2 Telephone
			Extension
	Line Cord
			7 Paper Tray
	3 Telephone Handset
			8 Paper Guides
	4 Handset Curled		9 Control Panel
	Cord		10 Cover Open
			Lever
	No. Name		Description
	1	Power Cord	Use to connect the fax machine to the
			electrical socket.
	2	Telephone Line Cord	Connect the fax machine to a telephone
			wall socket.
	3	Telephone Handset	Use when receiving or making voice
			calls.
	4	Handset Curled Cord	Use to connect the handset to the fax
			machine.
	5	Document Support	Supports the document in the ADF.
	6	Paper Wire Extension	Supports the paper in the paper tray.
	7	Paper Tray	Load paper here.
	8	Paper Guides	Press and slide to fit the document width.
	9	Control Panel	Use the keys and display to control the
			fax machine.
	10	Cover Open Lever	To open the top cover, lift this lever.
	■ Back view
	11 AC Power		13 External
			Telephone Line
	Connector
			Socket
			12 Telephone
			Line Socket
	No. Name		Description
	11	AC Power Connector	Plug in the power cord here.
	12	Telephone Line Socket	Plug in the telephone line here.
		(LINE)
	13	External Telephone Line	Plug in the telephone line of an external
		Socket (EXT.)	telephone here.

Introduction 1 - 2

FAX-817/827 control panel overview

(FAX-827 panel is the same as FAX-817)

1	13
2	12
	11

3

4

5

6

7

8

9

10

1LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and use your fax machine.

2Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the fax machine.

The # key lets you temporarily switch the dialling type during a telephone call from "PULSE" to "TONE" (not available in New Zealand).

3Recall

Use this key to gain access to an outside line (for Australia and New Zealand only) and/or to recall the operator or transfer a call to another extension when it is connected to a PABX.

4Hook

Lets you dial telephone and fax numbers without lifting the handset.

5Redial/Pause

Redials the last number you called. It also inserts a pause in Quick-Dial numbers.

6Search/Mute

Lets you look up numbers stored in the dialling memory, lets you put calls on hold and lets you dial stored numbers by pressing # and a two-digit number.

7Receive Mode

Use to select how your fax machine will handle incoming calls.

8Resolution

Adjusts the resolution when you send a fax or make a copy.

9Stop/Exit

Stops a fax, cancels an operation or exits from the menu.

:Fax Start

Starts an operation, such as sending a fax.

1 - 3 Introduction

ACopy/Reports

With document in the ADF: Makes a copy.

Without document in the ADF: Lets you access the Reports menu.

BOne-Touch Keys

These keys give you instant access to previously stored Quick-Dial numbers.

CNavigation Keys: Menu/Set

The same key is used for menu and set operations.

Lets you access the menu to program and store your settings in the fax machine.

or

Press to scroll forward or backward to see a menu selection.

—OR—

You can press these keys to adjust the beeper, ring or speaker volume.

or

Press to scroll through the menus and options.

You can also use these keys to do a numerical search for stored numbers.

Introduction 1 - 4

FAX-837MC control panel overview

17	16	15
1		14
2
3		13
		12

4

5

6

7

8

9

10

11

1LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and operate your fax machine.

2Play/Record

Lets you listen to voice messages and print fax messages stored in memory. This also lets you record telephone calls.

3Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the fax machine.

# key lets you switch the dialling type during a telephone call from "PULSE" to "TONE" (not available in New Zealand).

4Recall

Use this key to gain access to an outside line (for Australia and New Zealand only) and/or to recall the operator or transfer a call to another extension when it is connected to a PABX.

5Speaker Phone

Lets you speak to another party without lifting the handset.

6Redial/Pause

Redials the last number you called. It also inserts a pause in Quick-Dial numbers.

7Search/Mute

Lets you look up numbers stored in the dialling memory, lets you put calls on hold and lets you dial stored numbers by pressing # and a two-digit number.

8Receive Mode

Use to select how your fax machine will handle incoming calls.

9Resolution

Adjusts the resolution when you send a fax or make a copy.

:Stop/Exit

Stops a fax, cancels an operation or exits from the menu.

AFax Start

Starts an operation, such as sending a fax.

1 - 5 Introduction

BCopy/Reports

With a document in the ADF: Makes a copy.

Without a document in the ADF: Lets you access the Reports menu.

COne-Touch Dial Keys

These keys give you instant access to previously stored Quick-Dial numbers.

DErase

Lets you delete voice messages, all fax messages or all messages.

E (Microphone)

Picks up your voice when you speak to another party using Speaker Phone.

F Digital TAD

Lets you activate Message Centre. Also, notifies you that you have voice or fax messages in the memory.

GNavigation Keys: Menu/Set

The same key is used for menu and set operation. Lets you access the menu to program and store your settings in the fax machine.

or

Press to scroll forward or backward to see a menu selection.

—OR—

You can press these keys to adjust ring or speaker volume.

or

Press to scroll through the menus and options.

You can also use these keys to do a numerical search for stored numbers.

Introduction 1 - 6

Fax tones and handshake

When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Fax Start and they will continue for about 60 seconds after dialling. During that time, the sending machine must begin the “handshake” with the receiving machine.

Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You’ll soon learn to listen for these quiet beeps each time you answer a phone on your fax line, so you will know if you are receiving a fax message.

The receiving fax responds with fax receiving tones, which are loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows RECEIVE.

If the fax machine is set to the FAX ONLY mode, it will answer every call automatically with fax receiving tones. If the other person hangs up, the fax machine will continue to send the “chirps” for about 40 seconds, and the LCD continues to show RECEIVE. To cancel the receiving, press Stop/Exit.

The fax ‘handshake’ is the time in which the sending machine’s CNG tones and the receiving machines “chirps” overlap. This must be for at least 2 to 4 seconds, so the fax machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialled. So it is important for the receiving machine to answer the call in as few rings as possible.

When you have an external Telephone Answering Device (TAD) on your fax line, your TAD will decide the number of rings before the call is answered.

Pay special attention to the directions for connecting a TAD in this chapter. (See Connecting an external telephone answering device (TAD) on page 1-8.)

ECM (Error Correction Mode)

The Error Correction Mode (ECM) is a way for the fax machine to check a fax transmission while it is in progress. ECM transmissions are only possible between machines that both have this feature. If they do, you may send and receive fax messages that are continuously being checked by the fax machine.

The fax machine must have enough memory for this feature to work.

1 - 7 Introduction

Connections

Connecting an external telephone

You can connect a separate telephone as shown in the diagram below.

.

Extension

Telephone

External

Telephone

(Example for Australia)

Whenever this phone (or TAD) is in use, the LCD shows EXT. TEL IN USE and, if the fax handset is lifted, an alarm sounds.

To disconnect the call on the external phone and switch to the fax, lift the handset and press Hook (FAX-817/827 only) or

Speaker Phone (FAX-837MC only).

Connecting an external telephone answering device (TAD)

Sequence

You may choose to connect an answering device. However, when you have an external TAD on the same telephone line as the fax machine, the TAD answers all calls and the fax machine “listens” for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax. If it doesn’t hear CNG tones, the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The fax machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax “handshake”. Make sure you carefully follow the instructions in this manual for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds four rings.

If you do not receive all your faxes, you must reset the setting on your external TAD to four rings or less.

Introduction 1 - 8

Do not connect a TAD elsewhere on the same phone line.

TAD

TAD

(Example for Australia)

Connections

The external TAD must be connected as shown above.

1 Set your external TAD to one or two rings. (The fax machine’s Ring Delay setting does not apply.)

2

3

4

Record the outgoing message on your external TAD.

Set the TAD to answer calls.

For FAX-817/827, set the Receive Mode to

TAD:ANSWER MACH..

For FAX-837MC, set the Receive Mode to MC:MSG CTR. (See Choosing the Receive Mode on page 5-1.)

Recording outgoing message (OGM) on an external TAD

Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.

1 Record 5 seconds of silence at the beginning of your message. (This allows the fax machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

2 Limit your speaking to 20 seconds.

We recommend beginning your OGM with an initial 5-second silence because the fax machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if the fax machine has trouble receiving, then you must re-record the OGM to include it.

1 - 9 Introduction

Multi-Line connections (PABX)

Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PABX (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. We recommended all our fax machines be connected to a discreet line. Although same fax machines will work with a particular PABX, we cannot guarantee that the unit will operate properly.

If the fax machine is to be connected to a multi-line system, ask your installer to connect the unit to the last line on the system. This prevents the unit from being activated each time a telephone call is received.

If you are installing the fax machine to work with a PABX

1 It is not guaranteed that the unit will operate correctly under all circumstances with a PABX. Any cases of difficulty should be reported first to the company that handles your PABX.

2 If all incoming calls will be answered by a switchboard operator, it is recommended that the Receive Mode be set to MANUAL. All incoming calls should initially be regarded as telephone calls.

Introduction 1 - 10

2 Paper

About paper

Handling and using plain paper

Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Paper specifications for the paper tray

Size:	A4
Weight:	64 to 90 g/m2
Thickness:	0.08 to 0.12 mm
Capacity:	up to 30 sheets

The fax machine can only scan an image 208 mm wide, regardless of how wide the paper is.

Do not use cardboard, newspaper, or fabric.

Do not use paper:

■that is extremely shiny or highly textured

■that was previously printed by a printer

■that cannot be arranged uniformly when stacked

■that is made with a short grain

■that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted, or taped

2 - 1 Paper

How to load paper

To load paper

Before you add paper, remove all of the paper from the paper tray.

1 Fan the stack of paper well to avoid paper jams and mis-feeds.

Tap the stack of paper so the edges are even.

2 Gently insert the paper.

The side to be printed on must be face down.

ide
S	rint
	P

Paper

When you use letter size paper, remove paper guides as shown in the illustration.

paper guide

click

paper guide

click

Back side of the paper tray

1 Press the small click of the paper tray.

2 Press the paper guide to the direction of the arrow.

Paper 2 - 2

3 On-Screen Programming

User-friendly programming

The fax machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections the fax machine has to offer.

Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program the fax machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.

Menu table

You can probably program the fax machine without the User’s Guide if you use the Menu table that begins on page 3-3. These pages will help you understand the menu selections and options that are found in the fax machine programs.

You can program the fax machine by pressing Menu/Set, followed by the menu numbers.

For example to set RESOLUTION to FINE:

Press Menu/Set, 3, 4 and ▲ or ▼ to select FINE. Press Menu/Set.

Memory Storage (FAX-837MC only)

Your machine is equipped with an internal battery that will keep the date and time information for up to about 15 hours.

3 - 1 On-Screen Programming

Navigation keys

Access the menu

Go to the next menu level

Accept an option

Scroll through the current menu level

Go back to the previous menu level

Go forward to the next menu level

Exit the menu

You can access the menu mode by pressing Menu/Set.

	When you enter the menu, the LCD	SELECT ↑ ↓ & SET
	scrolls.
	Press 1 for Initial Setup	1.INITIAL SETUP
	—OR—
	Press 2 for Setup Receive menu	2.SETUP RECEIVE
	—OR—
	Press 3 for Setup Send menu	3.SETUP SEND
	—OR—
	Press 4 for Cancel Job menu	4.CANCEL JOB
	—OR—
	Press 5 for Interrupt menu	5.INTERRUPT
	—OR—
	Press 6 for Set Quick-Dial menu	6.SET QUICK-DIAL
	—OR—
	Press 7 for Setup Reports menu	7.REPORT SETTING
	—OR—
	Press 8 for Remote Fax Opt menu	8.REMOTE FAX OPT
	(FAX-817/827 only)
	Press 8 for Setup TAD menu	8.SETUP MSG CTR
	(FAX-837MC only)
	—OR—
	Press 9 for Setup Melody menu	9.SETUP MELODY
	(FAX-837MC only)
	—OR—
	Press 0 for Miscellaneous menu	0.MISCELLANEOUS

You can scroll more quickly through each menu level by pressing the arrow key (▲ or ▼) for the direction you want. Select an option by pressing Menu/Set when that option appears on the LCD.

Then the LCD shows the next menu level.

Press ▲ or ▼ to scroll to your next menu selection.

Press Menu/Set. When you finish setting an option, the LCD shows ACCEPTED.

On-Screen Programming 3 - 2

Press the Menu numbers.
(ex. Press 1, 2 for Date/Time)
	—OR—
					to
	to select	to select		to accept	exit
Main	Menu	Options		Descriptions	Page
Menu	Selections
	1. TONE/PULSE	TONE	Selects the dialling mode.		4-5
	(not	PULSE
	available in
	New
	Zealand)
	2. DATE/TIME	—	Puts the date and time on		4-1
			the LCD and in the
SETUP			headings of faxes you
			send.
	3. STATION	—	Program your name, fax		4-2
INITIAL.	ID		number to appear on
			each page you fax.
	4. BEEPER	OFF	Adjust the volume level of		4-4
		LOW	the beeps that sound
1		HIGH	when you press a key, an
			error occurs or a
			document is sent or
			received.
	5. PBX	ON	Turn on if PABX (Private		4-5
	(Australia	OFF	Automatic Branch
	and New		Exchange) is connected
	Zealand		to your machine.
	only)
	1. RING	FAX-817/827	Sets the number of rings		5-2
	DELAY	02-10	before your fax machine
		(example for	answers in FAX/TEL,
RECEIVE		Australia)	FAX ONLY or TAD
			set Toll Saver feature.
		FAX-837MC	(Message Centre for		9-7
		RING DELAY	FAX-837MC) mode.
			On FAX-837MC, you can
		TOLL SAVER
.SETUP	2. F/T RING	20-55(20)	Sets the time for		5-3
	TIME	(for New	“FAX/TEL pseudo-ring”
		Zealand)	in FAX/TEL (F/T) Mode.
2		20-70(20)
	3. FAX	ON	Receive fax messages		5-4
	DETECT	SEMI	without pressing the
		OFF	Fax Start key.

The factory setting (option) is shown in bold.

3 - 3 On-Screen Programming

Press the Menu numbers.
(ex. Press 1, 2 for Date/Time)
	—OR—
						to
	to select		to select		to accept	exit
Main	Menu		Options	Descriptions		Page
Menu	Selections
	4. REMOTE	ON		You can answer calls at		5-6
	CODE	(	51, #51,	an external or extension
		81)		phone and use codes to
		(	91, #91,	turn the fax machine on
		81 for New		or off. You can also
		Zealand)		transfer a voice call from
RECEIVESETUP (Continued)		OFF		your cordless phone to
				your fax machine. You
				can personalize these
				codes.
	5. AUTO	ON		Reduces size of incoming		5-4
	REDUCTION	OFF		faxes.
2.	6. MEM.	ON		Automatically stores any		5-5
	RECEIVE	OFF		incoming faxes in its
				memory if it runs out of
				paper.
	7. POLLING	STANDARD		Sets up your fax machine		5-8
	RX	SECURE		to poll another fax
		TIMER		machine.
	1. COVERPG	NEXT FAX ONLY		Automatically sends a		6-6
	SETUP	ON		programmable cover
	(FAX-827/	OFF		page or prints a sample
	837MC only)	PRINT SAMPLE		coverpage.
	2. COVERPAGE	—		Program a customized		6-6
	NOTE			message for fax cover
	(FAX-827/			page.
	837MC only)
SEND	3. CONTRAST	AUTO		Change the lightness or		6-4
		LIGHT		darkness of a fax you are
SETUP3.		DARK		sending.
		S.FINE		page.		6-4
	4. RESOLUTION STANDARD			Allows you to change
		FINE		resolutions page by
		PHOTO
	5. OVERSEAS	ON		If you are having difficulty		6-8
	MODE	OFF		sending faxes overseas,
				set this to on.
	6. CALL	ON		You can send a fax, then		6-9
	RESERVE	OFF		speak or print a sample
	(FAX-827/	PRINT SAMPLE call back message.
	837MC only)

The factory setting (option) is shown in bold.

On-Screen Programming 3 - 4

	Press the Menu numbers.
	(ex. Press 1, 2 for Date/Time)
		—OR—
						to
		to select	to select		to accept	exit
	Main	Menu	Options	Descriptions		Page
	Menu	Selections
		7. DELAYED	—	Set the time of day in 24		6-10
		FAX		hour format that the
	SETUP.SEND (Continued)			delayed faxes will be
				sent.
		8. POLLED TX	STANDARD	Set up your fax machine		6-11
			SECURE	with a document to be
				retrieved by another fax
				machine.
	3	9. MEMORY TX	NEXT FAX ONLY	You can send faxes from		6-12
			ON	memory.
			OFF
	JOB	—	—	Cancel a delayed fax or		6-5
				polling job.
	4.CANCEL
	INTERRUPT5.	—	—	Send a fax now, even if		6-13
				you have your fax
				machine set to send a fax
				later, or if you have it set
				for Polling.
	-DIAL	1. ONE-TOUCH	—	Stores One-Touch Dial		7-1
		DIAL		numbers, so you can dial
				by pressing one key.
	QUICK	2. SPEED-DIAL	—	Stores Speed-Dial		7-2
				numbers, so you can dial
	6.SET			by pressing a few keys.
		3. SETUP	—	Sets up a Group number		7-4
		GROUPS		for broadcasting.
	SETTING	1. XMIT	ON	Initial setup for		10-1
		PERIOD	EVERY 6 HOURS	period.
		REPORT	OFF	Transmission Verification
		2. JOURNAL	EVERY 30 FAXES	Report and Fax Journal		10-1
	REPORT		EVERY 12 HOURS
			EVERY 7 DAYS
			EVERY 24 HOURS
			EVERY 2 DAYS
	7.		OFF

The factory setting (option) is shown in bold.

3 - 5 On-Screen Programming