You can read this manual with Screen
Reader 'text-to-speech' software.
You must set up the hardware and install the driver before you can use the printer.
Please use the Quick Setup Guide to set up the printer. You can find a printed copy in the box.
Please read this User's Guide thoroughly before you use the printer. Keep the CD-ROM in a convenient place so you
can use it quickly if you need to.
You can also read the User's Guide in HTML format by visiting our web site at http://solutions.brother.com/
accessing it from the CD-ROM directly.
Please visit us at http://solutions.brother.com/
utilities, and answers to frequently asked questions (FAQs) and technical questions.
where you can get product support, the latest driver updates and
or
Version A
UK
Using this guide
Symbols used in this guide
We use the following icons throughout this User’s Guide:
Warnings tell you what to do to prevent possible personal injury.
Cautions specify procedures you must follow or avoid to prevent possible minor
injuries.
Important specify procedures you must follow or avoid to prevent possible
damage to the printer or other object.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch machine parts that are hot.
Notes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.
i
Safety precautions
WARNING
To use the printer safely
If you DO NOT follow these safety instructions, there is a possibility of a fire, electrical shock, burn or
suffocation. Please keep these instructions for later reference and read them before attempting any
maintenance.
There are high voltage electrodes inside the printer. Before you clean the inside of the printer, make sure
that you have turned off the power switch and unplugged the printer from the AC power outlet.
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
Always make sure the plug is fully inserted.
This product must be installed near an AC power outlet that is easily accessible. In case of an emergency,
you must disconnect the power cord from the AC power outlet to shut off the power completely.
Lightning and power surges can damage this product! We recommend that you use a quality surge
protection device on the AC power line, or unplug the cords during a lightning storm.
Avoid using this product during an electrical storm. There may be a remote risk of electric shock from
lightning.
ii
DO NOT use this product to report a gas leak in the vicinity of the leak.
Use only the power cord provided with the machine.
Plastic bags are used in the packaging of your machine. To avoid danger of suffocation, keep these bags
away from babies and children.
DO NOT use flammable substances, any type of spray or an organic solvent/liquid containing alcohol or
ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See
Cleaning on page 106 for how to clean the machine.
DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite
inside the vacuum cleaner, potentially starting a fire. Carefully clean the toner dust with a dry, lint-free cloth
and dispose of it according to local regulations.
Cleaning the outside of the printer:
Make sure that you have unplugged the printer from the AC power outlet.
Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside
surface of the printer.
DO NOT use cleaning materials that contain ammonia.
iii
CAUTION
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent
injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the
shaded parts shown in the illustration. If you do this, you may get burned.
Inside the printer (Front View)Open the back cover (Back View)
Avoid placing your machine in a high-traffic area.
DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or devices that
contain magnets or generate magnetic fields.
DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive gasses,
moisture, or dust.
DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic timers.
DO NOT connect your machine to an AC power outlet on the same circuit as large appliances or other
equipment that might disrupt the power supply.
DO NOT put objects on top of the machine.
DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink, washing
machine, or in a wet basement or near a swimming pool.
iv
Note
DO NOT remove or damage the caution label located on or around the fuser.
v
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States
and/or other countries.
Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United States and
other countries.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Intel, Intel Core and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
PostScript and PostScript3 are either registered trademarks or trademarks of Adobe Systems Incorporated
in the United States and/or other countries.
IBM is either a registered trademark or a trademark of International Business Machines Corporation in the
United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement specific
to its proprietary programs.
All other trademarks are the property of their respective owners.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the
latest product’s descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained
herein and shall not be responsible for any damages (including consequential) caused by reliance on the
materials presented, including but not limited to typographical and other errors relating to the publication.
If for any reason you must ship your printer, carefully package the printer to avoid any damage during transit.
We recommend that you save and use the original packaging. The printer should also be adequately insured
with the carrier.
Front view ............................................................................................................................................3
Back view ............................................................................................................................................4
Positioning the printer ................................................................................................................................5
Power supply .......................................................................................................................................5
About paper ...............................................................................................................................................6
Type and size of paper ........................................................................................................................6
Recommended paper ..........................................................................................................................8
Unprintable area ................................................................................................................................10
Service call indications ............................................................................................................................82
Control panel buttons...............................................................................................................................84
Print a test page ................................................................................................................................85
Print the Printer Settings page...........................................................................................................86
Paper handling ......................................................................................................................................119
Paper jams and how to clear them ........................................................................................................120
Network problems (For HL-5350DN and HL-5370DW) .........................................................................137
Other problems......................................................................................................................................137
For Macintosh with USB ..................................................................................................................137
Use the printer within the recommended power range.
Power source: USA and Canada:AC 110 to 120 V, 50/60 Hz
Europe and Australia: AC 220 to 240 V, 50/60 Hz
The power cord, including extensions, should be no longer than 5 meters (16.5 feet).
Do not share the same power circuit with other high-powered appliances, such as an air conditioner, copier,
shredder and so on. If you cannot avoid using the printer with these appliances, we recommend that you use
a voltage transformer or a high-frequency noise filter.
Use a voltage regulator if the power source is not stable.
Environment1
1
Put your printer on a flat, stable surface such as a desk that is free of vibration and shocks.
Put the printer near an AC power outlet, so that it can be easily unplugged from the AC power outlet if there
is an emergency.
Only use the printer within the following ranges of temperature and humidity:
Temperature: 10 °C to 32.5 °C (50 °F to 90.5 °F)
Humidity: 20% to 80% (without condensation)
Use the printer in a well-ventilated room.
DO NOT put the printer where the ventilation hole of the printer is blocked. Keep a gap of roughly 100 mm
(4 in.) between the ventilation hole and the wall.
DO NOT expose the printer to direct sunlight, excessive heat, moisture, or dust.
DO NOT put the printer near devices that contain magnets or produce magnetic fields.
DO NOT expose the printer to open/naked flames or salty or corrosive gasses.
DO NOT put objects on top of the printer.
DO NOT put the printer near heaters, air conditioners, water, chemicals or refrigerators.
Keep the printer horizontal when you carry it.
5
Printing Methods2
2
Printing Methods2
About paper2
Type and size of paper2
The printer loads paper from the installed paper tray or the multi-purpose tray.
The names for the paper trays in the printer driver and this guide are as follows:
Paper trayTray 1
Multi-purpose trayMP Tray
Optional lower tray unitTray 2 / Tray 3
Duplex unit for automatic duplex printingDX
When looking at this page on the CD-ROM, you can jump to the page for each printing method by clicking p
in the table.
Media typeTray 1Tray 2/ Tray 3MP TrayDXChoose the media type
from the printer driver
Plain paper
75 g/m
(20 to 28 lb)
Recycled paperppppRecycled Paper
Bond paper
Rough paper–
60 g/m
(16 to 43 lb)
Thin paper
60 g/m
(16 to 20 lb)
Thick paper
105 g/m
(28 to 43 lb)
Transparencyp
Labelsp
2
to 105 g/m2
2
to 163 g/m2
2
to 75 g/m
2
to 163 g/m
2
2
pppp
60 g/m
105 g/m
28 lb)
p
2
2
to
(16 to
p
2
43 lb)
p
p
2
to
(16 to
60 g/m
163 g/m
Up to 10 sheets
A4 or Letter
A4 or Letter
p
2
60 g/m
105 g/m
Up to 10
to
2
(16 to
28 lb)
pppp
sheets
A4 or
Letter
Plain Paper
Bond Paper
Thin Paper
Thick Paper or Thicker
Paper
Transparencies
Thicker Paper
2
6
Printing Methods
Media typeTray 1Tray 2/ Tray 3MP TrayDXChoose the media type
from the printer driver
Envelopes
Tray 1Tray 2/ Tray3MP TrayDX
Paper sizeA4, Letter, B5 (ISO),
Executive, A5, A6,
B6 (ISO), A5(Long
Edge)
Number of sheets
(80 g/m
2
/ 20 lb)
250 sheets250 sheets / 250
p
Up to 3 sheets
A4, Letter, B5 (ISO),
Executive, A5,
B6 (ISO)
sheets
Width: 69.8 to
216 mm (2.75 to
8.5 in.)
Length: 116 to
406.4 mm (4.57 to
16 in.)
50 sheets
Envelopes
Env. Thin
Env. Thick
A4
2
7
Printing Methods
IMPORTANT
Note
Recommended paper2
EuropeUSA
Plain paper
Xerox Premier TCF 80 g/m
Xerox Business 80 g/m
Recycled paper
Xerox Recycled Supreme 80 g/m
Transparency3M CG33003M CG3300
LabelsAvery laser label L7163Avery laser labels white #5160
EnvelopeAntalis River series (DL)(No specific brand recommended)
Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable.
Use paper that is made for plain-paper copying.
Use paper that is 75 to 90 g/m
2
(20 to 24 lb).
Use neutral paper. Do not use acidic or alkaline paper.
Use long-grain paper.
2
2
2
Xerox 4200 20 lb
Hammermill Laser Print (24 lb=90g/m
(Not supported)
2
)
2
Use paper with a moisture content of approximately 5%.
This printer can use recycled paper that meets DIN 19309 specifications.
DO NOT use ink jet paper because it may cause a paper jam or damage your printer.
If you use paper that is not recommended, a paper jam or misfeed may occur in the printer.
DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams
or misfeeds.
• Preprinted paper must use ink that can withstand the temperature of the printer's fusing process (200
degrees centigrade).
• If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may
exhibit degraded performance.
To help you choose which paper to use with this printer, see Important information for choosing your paper
on page 145.
8
Printing Methods
Note
Types of envelopes2
Most envelopes will be suitable for your printer. However, some envelopes may have feed and print quality
problems due to the way they have been made. A suitable envelope should have edges with straight, wellcreased folds and the leading edge should not be thicker than two pieces of paper. The envelope should lie
flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who
understands that you will be using the envelopes in a laser printer. Before you print a lot of envelopes, test
one to make sure that the print results are what you want.
Brother does not recommend a particular envelope because envelope manufacturers may change the
envelope specifications. You are responsible for the quality and performance of the envelopes you use.
DO NOT use damaged, curled, wrinkled, irregularly shaped, extremely shiny or textured envelopes.
DO NOT use envelopes with clasps, snaps, tie strings, self-adhesive components, windows, holes,
cutouts or perforations.
DO NOT use envelopes that are of a baggy construction, not sharply creased, embossed (have raised
writing on them) or pre-printed on the inside.
DO NOT use envelopes that were previously printed by a laser printer.
DO NOT use envelopes that cannot be arranged when put in a pile.
DO NOT use envelopes that are made of paper that weighs more than the paper weight specifications for
the printer.
2
DO NOT use envelopes that have been badly made, with edges that are not straight or consistently
square.
If you use any of the types of envelopes listed above, they may damage your printer. This damage is not
covered under any Brother warranty or service agreement.
• DO NOT print envelopes using duplex printing.
• You must choose the same paper size from your application as the paper in the tray.
9
Printing Methods
Note
Unprintable area2
The area of the paper that cannot be printed on is shown in the table below:
When using BR-Script emulation, the edges of the paper that cannot be printed on are 4.32 mm (0.17 in).
Portrait2
A4LetterLegalB5 (ISO)ExecutiveA5A6B6 (ISO)
14.23mm
(0.16 in.)
26.01mm
(0.24 in.)
34.23mm
(0.16 in.)
46.01mm
(0.24 in.)
4.23 mm
(0.16 in.)
6.35 mm
(0.25 in.)
4.23 mm
(0.16 in.)
6.35 mm
(0.25 in.)
4.23 mm
(0.16 in.)
6.35 mm
(0.25 in.)
4.23 mm
(0.16 in.)
6.35 mm
(0.25 in.)
4.23 mm
(0.16 in.)
6.01 mm
(0.24 in.)
4.23 mm
(0.16 in.)
6.01 mm
(0.24 in.)
4.23 mm
(0.16 in.)
6.35 mm
(0.25 in.)
4.23 mm
(0.16 in.)
6.35 mm
(0.25 in.)
4.23 mm
(0.16 in.)
6.01 mm
(0.24 in.)
4.23 mm
(0.16 in.)
6.01 mm
(0.24 in.)
4.23 mm
(0.16 in.)
6.01 mm
(0.24 in.)
4.23 mm
(0.16 in.)
6.01 mm
(0.24 in.)
4.23 mm
(0.16 in.)
6.01 mm
(0.24 in.)
4.23 mm
(0.16 in.)
6.01 mm
(0.24 in.)
2
Landscape2
A4LetterLegalB5 (ISO)ExecutiveA5A6B6 (ISO)
14.23mm
(0.16 in.)
25.0mm
(0.19 in.)
34.23mm
(0.16 in.)
45.0mm
(0.19 in.)
4.23 mm
(0.16 in.)
5.08 mm
(0.2 in.)
4.23 mm
(0.16 in.)
5.08 mm
(0.2 in.)
4.23 mm
(0.16 in.)
5.08 mm
(0.2 in.)
4.23 mm
(0.16 in.)
5.08 mm
(0.2 in.)
4.23 mm
(0.16 in.)
5.0 mm
(0.19 in.)
4.23 mm
(0.16 in.)
5.0 mm
(0.19 in.)
4.23 mm
(0.16 in.)
5.08 mm
(0.2 in.)
4.23 mm
(0.16 in.)
5.08 mm
(0.2 in.)
4.23 mm
(0.16 in.)
5.0 mm
(0.19 in.)
4.23 mm
(0.16 in.)
5.0 mm
(0.19 in.)
4.23 mm
(0.16 in.)
5.0 mm
(0.19 in.)
4.23 mm
(0.16 in.)
5.0 mm
(0.19 in.)
4.23 mm
(0.16 in.)
5.0 mm
(0.19 in.)
4.23 mm
(0.16 in.)
5.0 mm
(0.19 in.)
10
Printing Methods
Note
Printing methods2
Printing on plain paper, bond paper and transparencies2
Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 32
Transparencies are only for Tray1.
(For the recommended paper to use, see About paper on page 6.)
a Pull the paper tray completely out of the printer.
2
b While pressing the blue paper-guide release lever (1), slide the paper guides to fit the paper size. Make
sure that the guides are firmly in the slots.
1
11
Printing Methods
Note
IMPORTANT
1
For Legal or Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out
the back of the paper tray. (Legal or Folio size paper are not available in some regions.)
c Put paper in the tray, and make sure that the paper is below the maximum paper mark (bbb). The side
to be printed on must be face down.
2
Make sure the paper guides touch the sides of the paper so it will feed properly.
d Put the paper tray firmly back in the printer. Make sure that it is completely inserted into the printer.
12
Printing Methods
e Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page
as soon as it comes out of the printer.
1
2
13
f Choose the following from the printer driver:
Note
1
2
3
1
2
3
Paper Size......(1)
Media Type......(2)
Paper Source......(3)
and any other settings you may want to make. (See Chapter 3: Driver and Software.)
Windows
®
printer driver
Printing Methods
2
BR-Script printer driver for Windows
®
To use the BR-Script printer driver for Windows® you must install the driver using the Custom Install from
the CD-ROM.
14
Macintosh printer driver
IMPORTANT
1
3
Printing Methods
2
g Send the print data to the printer.
When printing on transparencies, remove each transparency at once after printing. Stacking the printed
transparencies may cause a paper jam or the transparency to curl.
15
Printing Methods
Printing on plain paper, bond paper or transparencies from the MP tray2
(For the recommended paper to use, see About paper on page 6.)
a Open the MP tray and lower it gently.
b Pull out the MP tray support flap (1).
2
1
c Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page
as soon as it comes out of the printer.
1
16
Printing Methods
d Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b) on both
sides of the tray. The side to be printed on must be face up with the leading edge (top of the paper) in first.
e While pressing the paper-guide release lever (1), slide the paper guide to fit the paper size.
2
1
17
f Choose the following from the printer driver:
Note
1
2
3
1
2
3
Paper Size......(1)
Media Type......(2)
Paper Source......(3)
and any other settings you may want to make. (See Chapter 3: Driver and Software.)
Windows
®
printer driver
Printing Methods
2
BR-Script printer driver for Windows
To use the BR-Script printer driver for Windows® you must install the driver using the Custom Install from
®
the CD-ROM.
18
Macintosh printer driver
IMPORTANT
1
3
Printing Methods
2
g Send the print data to the printer.
When printing on transparencies, remove each transparency at once after printing. Stacking the printed
transparencies may cause a paper jam or the transparency to curl.
19
Printing Methods
Printing on thick paper, labels and envelopes2
When the back output tray is pulled down, the printer has a straight paper path from the MP tray through to
the back of the printer. Use this paper feed and output method when you want to print on thick paper, labels
or envelopes. (For the recommended paper to use, see About paper on page 6 and Types of envelopes on
page 9.)
a Open the back cover (back output tray).
b <For printing envelopes only>
Pull down the two gray levers, one on the left-hand side and one on the right-hand side, toward you as
shown in the illustration below.
2
c Open the MP tray and lower it gently.
20
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