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Rock & Recline
Shiatsu Massage Chair
FULL BODY SHIATSU MASSAGE
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Congratulations and thank you for trusting Brookstone. Massage, combined
with healthy eating, exercise and a good sleep regimen, is a great way to take
care of your body and mind, leading to a happy, productive lifestyle.
For 50 years, Brookstone has been the trusted source for quality products that
improve your life. This massage chair and the people who designed, engineered
and built it, represent our history of delivering amazing, quality products since
1965. This chair is covered by a One (1) Year Limited Warranty. Our quality
engineering team goes the extra mile every day to make sure our customers
rarely need it, but take comfort in knowing it’s there.
We believe you are going to love this chair. If so, please tell the world how it’s
changed your life. If we have somehow let you down, please tell us directly.
Constant feedback from our customers, either loving products or helping us to
improve them, is critical to Brookstone’s success for the next 50 years.
To communicate directly with us, please contact the Brookstone Customer
Care Center at 866-336-3199. You could also email us, anytime, at
Customercare@Brookstone.com
Good health to you,
The Brookstone Product Development Team
Before you start using your Brookstone Rock & Recline Shiatsu Massage
Chair, please read this manual thoroughly for the correct operation procedures,
especially taking note of the section on safety.
This manual should be kept on hand for easy reference. It is your guide to safe
and efficient operation.
TABLE OF CONTENTS
Cautions and Warnings .......................................................................................................................................2
Grounding Instructions .........................................................................................................................................5
FCC Information ........................................................................................................................................................5
Location of Parts.......................................................................................................................................................6
Setting Up the Massage Chair......................................................................................................................8
Selecting Massage Options ......................................................................................................................... 10
Operating the Massage Chair .................................................................................................................... 11
Automatic Programs ..........................................................................................................................................12
Manual Options ...................................................................................................................................................... 12
Positioning the Headrest ...............................................................................................................................13
Ending a Massage Session ......................................................................................................................... 13
Product Care and Storage ............................................................................................................................14
Troubleshooting ...................................................................................................................................................... 15
Specifications ...........................................................................................................................................................16
Warranty .......................................................................................................................................................................17
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CAUTION
• TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE
COVER. THERE ARE NO SERVICEABLE PARTS INSIDE.
• TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE.
The lightning flash with arrow-head symbol within an equilateral
triangle is intended to alert the user to the presence of uninsulated
“dangerous voltage” within the unit’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended
to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the unit.
This massage chair is intended for household use only.
SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should always be
followed.
Read all instructions before using this massage chair.
DANGER – To reduce the risk of electric shock:
1. Always unplug this massage chair from the electrical outlet immediately after
using and before cleaning.
2. If liquid is accidentally spilled onto the chair, remove the power plug from the
electrical outlet immediately. Do not use wet hands to connect or disconnect the
power plug from the electrical outlet.
3. Do not operate during a lightning storm.
4. Although operation will be stopped automatically by the Auto-Timer function,
always remember to turn off the main power switch after use.
5. Do not place the power cord under the chair or under any other heavy objects.
6. Do not wind the power cord around the chair as this may damage the cord and
result in a fire or electric shock.
7. Do not operate the chair with a damaged cord or with an extension cord.
8. Do not use the chair if the electrical outlet is loose.
9. Check that the Alternating Current (AC) voltage corresponds with the specification
indicated for the chair.
WARNING – To reduce the risk of burns, fire, electric shock or injury to
persons:
1. This massage chair should never be left unattended when plugged in. Unplug from
outlet when not in use, and before putting on or taking off parts.
2. Do not operate under blanket or pillow. Excessive heating can occur and cause
fire, electric shock or injury to persons.
3. Close supervision is necessary when this chair is used by, on or near children,
invalids or disabled persons. Keep children away from extended foot support.
4. Use this massage chair only for its intended use as described in this manual. Do
not use attachments not recommended by Brookstone.
5. Never operate this massage chair if it has a damaged cord or plug, if it is not
working properly, if it has been dropped or damaged, or dropped into water.
Contact Brookstone Customer Service at 866-336-3199.
6. Do not move or carry this massage chair by the power cord or use cord as a
handle.
7. Keep the cord away from heated surfaces.
8. Never operate the massage chair with the air openings blocked. Keep the air
openings free of lint, hair and the like.
9. Never drop or insert any object into any opening.
10. Do not use outdoors.
11. Do not operate where aerosol (spray) products are being used or where oxygen is
being administered.
12. To disconnect, turn all controls to the OFF position, then remove the plug from the
outlet.
13. Use heated surfaces carefully. May cause serious burns. Do not use over
insensitive skin areas or in the presence of poor circulation. The unattended use
of heat by children or disabled persons may be dangerous.
14. Never use pins or other metallic fasteners with this chair.
15. Never remove the cover from this chair. Do not use the chair when the upholstery
is ripped, torn, or removed. This may cause injury or malfunction. Carefully examine
the covering before each use. Call for service if the covering shows any sign of
deterioration, such as blistering, peeling, cracking, or ripping.
16. Keep dry - do not wet. Do not operate in a wet or moist condition. Do not use the
chair when your body is wet. Do not operate this chair with wet hands.
17. Connect this chair to a properly grounded outlet only. See Grounding Instructions
on page 5.
18. Do not use massager in close proximity to loose clothing or jewelry.
19. Keep long hair away from massage chair while in use.
20. Do not insert your hand or foot along the paths of the massage rollers during use
as this may cause injury.
21. This massage chair is not intended for use by children or persons with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of this chair
by a person responsible for their safety.
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22. Children should be supervised to ensure that they do not play with this massage
chair.
23. Any individual who may be pregnant, or recently gave birth, has a heart condition,
or a pacemaker, suffers from diabetes or other sensory impairment, phlebitis
and/or thrombosis, joint dysfunction, inflammation or injuries, weak bones,
osteoporosis, a high fever, an abnormal or curved spine, is at an increased risk of
developing blood clots, has pins/screws/artificial joints or other medical devices
implanted in his/her body, is being treated for a medical condition or physical
injury or is under a doctor’s care should consult with a medical professional before
using this massage chair.
24. This massage chair is not intended for self-treatment of conditions that should be
managed by a qualified healthcare provider.
25. Consult your physician before using this massage chair.
26. This massage chair is designed as a non-professional massager to help soothe
tired and aching muscles. It is not intended to be a substitute for medical
attention. If your ailments and symptoms persist or worsen after use, contact your
physician immediately.
27. Do not use this chair if you are not feeling well.
28. Stop operation immediately if you experience any discomfort.
29. Do not fall asleep during the massage session.
30. Do not operate after taking pain killers, sedatives or alcohol.
31. Do not use this chair in combination with other therapeutic equipment or electric
blanket, etc., as this may result in ineffectiveness or injury.
32. Do not stand on or in this massage chair. Use only while seated.
33. Do not disassemble any part of the chair. Touching the internal components may
result in malfunction or electric shock.
34. The chair must only be professionally serviced or repaired. Do not attempt to
disassemble or repair the chair yourself.
35. Always position the massage chair on a flat, level surface.
36. Do not operate for more than 20 continuous minutes. Turn off the chair and allow
it to rest (cool) for 30 minutes before re-using. This will prolong the life of the
chair.
37. Do not perform continuous massage on the same spot of your body for more
than 5 minutes at a time as this may result in excessive stimulation and may have
adverse effects.
38. Never use the chair on open skin eruptions, swollen or inflamed areas.
39. Do not apply massage rollers directly on the head, elbow or knee joints, torso or
abdomen.
40. If the power goes off during use, be sure to turn the power switch to the OFF
position and pull the power plug out from the socket to prevent damage from
occurring when the power is restored.
GROUNDING INSTRUCTIONS
This product must be grounded. If it should malfunction or break down,
grounding provides a path of least resistance for the electric current to
reduce the risk of electric shock. This product is equipped with a cord or an
equipment-grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
DANGER – Improper connection of the equipment-grounding conductor can
result in a risk of electric shock. Check with a qualified electrician or service
technician if you are in doubt as to whether the product is properly grounded.
Do not modify the plug provided with the
product – if it will not fit the outlet, have a
proper outlet installed by a qualified technician.
This product is for use on a nominal 120V circuit
and has a grounding plug that looks like the
plug illustrated to the right. Make sure the
product is connected to an outlet having the
same configuration as the plug. No adapter
should be used with this product.
FCC INFORMATION
Caution: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
This equipment has been tested and found to comply with the limits for a
Class B Digital Device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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LOCATION OF PARTS
Headrest
Rear View
Internal Parts
Seat
Reclining Leg Rest
Controller Pocket
(inside)
Power Plug
Receptor
Fuse
Power Switch
Massage Nodes
Motor
Massage Track
Fuse Location
Replacement
Fuse Cartridge
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SETTING UP THE MASSAGE CHAIR
Unpacking and positioning the massage chair
1. Remove the top portion of the carton.
2. Lift the chair out of the bottom portion of the carton and place in desired
location.
• To avoid injury and minimize the chance of dropping the chair, it is recommended that two people lift the chair.
• When positioning the chair, allow sufficient space around the chair for
reclining and for raising the leg rest.
• Place on a dry, level surface.
• To avoid damage to the floor and to reduce noise, put a rug or other floor
protection under the massage chair.
• To avoid signal interference, place the chair a minimum of four feet away
from audio/visual equipment, such as televisions and radios.
• Do not place in direct sunlight or in places of high temperature.
Warning:
Do not put the power cord under the chair.
Moving the massage chair
• As illustrated, push the backrest downwards and tilt chair on to its wheels at a
45o angle.
• Slowly push and maneuver the massage
chair to desired location. Lower massage
chair slowly and smoothly until it is fully
flat on the ground.
• Do not move the massage chair when someone is sitting in it. This will cause
the chair to tip over, resulting in accident and injuries.
• Moving the massage chair may cause damage to floors. Floor protection,
such as rugs or carpet, is recommended.
• Do not drop or suddenly let go of the chair when moving, as it may damage
the chair.
• To avoid injury and minimize the chance of dropping the chair, it is recommended that two people move the chair.
• Do not move by pulling on the cord.
Caution
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SELECTING MASSAGE OPTIONS
Press AUTO to select one of four
automatic programs. See Page 12 for a
description of automatic programs.
Manual Massage Controls:
• Press SHIATSU, TAPPING or ROLLING
to begin a specific massage type. See
Page 12 for a description of manual
massage options.
• Press TARGET to activate the spot
massage feature. A spot massage
targets a single area, focusing your
Shiatsu or Tapping massage on the
current roller location. Press TARGET
again to turn off the spot massage
feature.
• Press ADJUST to change the roller
width during a Rolling massage. Press
repeatedly to select the desired width
for the rolling action.
Press ZONE to select the area of your
body to be massaged - FULL body,
UPPER body, or LOWER body.
Press and hold RECLINE or CHAIR UP to
select the chair position, or press ROCK
for a gentle rocking motion.
Press HEAT to turn on or turn off the
Heat feature in your lumbar (lower back)
area. Can be used in both Automatic and
Manual massages.
Press the ON/OFF switch once to enter
stand-by mode. When remote is plugged
in, the power button will have a steady
blink signifying stand-by mode. After
massage begins, press again to stop the
current massage function and return to
stand-by mode.
OPERATING THE MASSAGE CHAIR
Starting a Massage Session
Before operating the massage chair, review the warnings beginning on
Page 2.
1. Ensure that the main power switch, located on the back of
the chair, is in the Off ( O ) position.
2. Plug the massage chair into an appropriate outlet. See Page 5 for
information on appropriately grounded outlets.
3. Click the main power switch, located on the back of the chair,
to the On ( | ) position.
4. Press the On/Off button on the controller. A beep will sound,
and the chair will enter stand-by mode, with the leg rest
slightly elevated.
5. Press AUTO to select an automatic program (described on Page 12) or
press SHIATSU, TAPPING, or ROLLING to manually select a massage
style (described on Page 12).
6. Optionally, select a ZONE to target your FULL body (shoulders to thighs),
UPPER body (shoulders and back) or LOWER body (seat and thighs).
7. Optionally, select a chair position. Press and hold the RECLINE button
to move into a reclined position. Press and hold the CHAIR UP button to
move into an upright position. Press ROCK for a gentle rocking motion,
from recline to upright, which repeats10 times.
8. Optionally, reposition the headrest, as described on Page 13.
9. During a Manual SHIATSU or TAPPING massage, optionally press
TARGET for a spot massage.
10. Press HEAT to turn the heat feature on or off during Automatic or Manual
massage.
Each massage session should not exceed 20 minutes. Targeted
massage should not exceed 5 minutes on any one area.
In an emergency or if there is any malfunction, press the ON/
OFF switch on the controller to stop the massage, then click the
main power switch on the back of the chair to the OFF position.
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AUTOMATIC PROGRAMS
The Rock & Recline Massage Chair includes four automatic programs. Each
program is designed to produce a specific effect:
• Quick - A full body massage, from neck to thighs, that demonstrates all
massage techniques and chair positions, including Rock.
• Relax - A gentle program that features a rolling, kneading motion in the
Recline chair position.
• Stress Relief - A sequence of Shiatsu, Tapping and Rolling techniques that
help relieve stress in the Recline chair position.
• Energize - The most intensive program, designed to get you ready to start
your day. Features Shiatsu and Tapping massage. Progresses from Recline to
Upright chair position.
To select an automatic program, press AUTO on the controller. Select your
preferred program by pressing AUTO again to cycle through the four programs.
Relax, Stress Relief, and Energize programs run for approximately 15 minutes;
the Quick program runs for approximately 6 minutes. When the program
completes, the chair moves to the Chair Up position, the massage nodes return
to their default positions, and the controller turns off.
To end a program early, press the On/Off button on the controller.
MANUAL OPTIONS
The Rock & Recline Massage Chair includes three massage styles that allow
you to create a unique massage experience:
• Shiatsu - A combination of deep-kneading and slow, rhythmic motions
targeting acupressure points.
• Tapping - A brisk, rhythmic tapping designed to invigorate.
• Rolling - A gentle rolling technique designed for soothing relaxation.
To select a massage style, press SHIATSU, TAPPING or ROLLING on the
controller.
• For Shiatsu and Tapping massages, you can press TARGET to activate
the spot massage feature. A spot massage targets a single area, focusing your Shiatsu or Tapping massage on the current roller location. Press
TARGET again and the rollers will resume working on the selected zone.
SHIATSU and TAPPING can be selected at the same time for a further
customized massage.
• For Rolling massages, you can press ADJUST to change the roller width.
You can further customize your massage by pressing ZONE to select the
massage area (Full, Upper, or Lower body), pressing one of the Chair position
options, and by adding heat to your lumbar region.
To stop a manual massage, press the On/Off button on the controller, or select
another manual massage or an Automatic Program.
POSITIONING THE HEADREST
To allow the massage nodes to more firmly massage the muscles in your upper
back and neck, you can reposition the headrest.
To move the headrest:
1. Gently pull up and back on the rear headrest flap, as illustrated in Figure
1, to unfasten the hook-and-loop fastener and slide the headrest to the
back of the chair.
2. To return the headrest to the front of the chair, gently pull on the front
headrest flap, as illustrated in Figure 2.
ENDING A MASSAGE SESSION
To avoid overheating, the massage chair will automatically shut off if it begins
to overheat. Allow the chair to cool for a minimum of 30 minutes before
starting another massage session.
1. Automatic programs end when their cycle completes (6 minutes for Quick,
15 minutes for Relax, Stress Relief and Energize). Manual programs will
automatically shut off after 15 minutes. To end a manual massage early,
press the On/Off button on the controller to disable all
functions before putting the controller into the controller
pocket. The chair will return to the upright position and the
massage nodes will return to their default position.
2. Click the main power switch, located on the back of the chair,
to the Off ( O ) position.
3. Pull the power plug out of the electrical outlet.
Do not curl or pull the power cable.
Figure 1.
Move the headrest to the
back of the chair
Figure 2.
Move the headrest to the
front of the chair
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PRODUCT CARE AND STORAGE
Storing the Massage Chair
• Disconnect the massage chair from
the power source after use.
• Keep the massage chair away from
direct sunlight, high temperature or
high humidity.
• Do not put heavy objects on the
massage chair.
• If the outer cover is torn or the
mechanism is damaged, stop using
the chair and contact Brookstone.
• Do not store the massage chair
under direct sunlight or in places of
high temperature. This may cause
the upholstery to fade.
Cleaning the Massage Chair
Never use scouring pads, abrasive
cleaning agents or aggressive liquids
such as petroleum or acetone to clean
the chair.
Do not immerse the chair in water.
To clean the massage chair:
• Remove the main plug from the wall
socket.
• Clean the controller and cords with
a dry cloth. Do not use a moist cloth
or a cleaning agent.
Any additional servicing should be
performed by an authorized service
representative. This chair has no user
serviceable parts inside.
Caution
Do not use abrasive cleaning agents
like benzene or thinner to clean the
massage chair. This may cause the
upholstery to fade.
Caution
TROUBLESHOOTING
If you encounter problems while operating the Brookstone Rock & Recline
Massage Chair, try the suggestions below. If the massage chair still is not
operating properly, click the main power switch on the back of the chair to the
OFF position and remove the power plug from the electrical outlet. Contact
Brookstone Customer Service at 866-336-3199 for servicing.
Do not dismantle or attempt to repair the Brookstone Rock & Recline
Massage Chair yourself. Doing so will void the warranty and Brookstone
will not bear any responsibility for any subsequent consequences.
Problem Possible cause/action
• The massage chair is connected
to the power source but it is not
functioning
• Check that the main power switch
on the back of the chair is in the
ON position.
• Check that the power plug is inserted properly and the power outlet is
functioning properly.
• Press the Power button on the
remote.
• Check the fuse next to the main
switch in the back of the chair.
• The remote controller is responding, but the massage chair is not
functioning
• The massage chair may have automatically shut down due to overheating protection devices. Please
turn off the power and allow the
chair to cool for 30 to 50 minutes.
• My massage has stopped • Automatic programs last for 15
minutes (6 minutes for the Quick
program). Manual programs last
for 15 minutes. When the program
completes, the chair turns off.
• The massage chair may have automatically shut down due to overheating protection devices. Please
turn off the power and allow the
chair to cool for 30 to 50 minutes.
• My chair stopped working • If you press ROCK in an Auto program it will cancel all forward recline
movements preprogrammed in that
Auto program.
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SPECIFICATIONS
Model Name Rock & Recline Massage Chair
SKU# 321796
Voltage 110 - 50/60 Hz
Power consumption 100W
Fuse 50T 2A 250V (includes two)
Backrest massage unit
• Kneading speed 30+/- 3 RPM
• Kneading width 8.46 in. (widest), 4.53 in. (narrowest)
• Roller speed 0.89 in./second (up) 0.92 in./second (down)
• Roller width 8.46 in. (widest)
• Roller distance 38.67 in. +/- 0.4 in.
Dimensions
Chair dimensions 38.2 in. (L) x 22.8 in. (W) x 37 in. (H)
Chair weight 85 pounds (net weight)
Recommended max user weight Approximately 264 pounds
Shipping dimensions 40.8 in. (L) x 26.4 in. (W) x 41.7 in. (H)
Shipping weight 101 pounds
ONE (1) YEAR LIMITED WARRANTY
Brookstone warrants this product against defects in materials and/or workmanship
under normal use for a period of ONE (1) YEAR from the date of purchase by the
original purchaser (“Warranty Period”). If a defect arises and a valid claim is received
within the Warranty Period, at its option, Brookstone will either 1) repair the defect
at no charge, using new or refurbished replacement parts, or 2) replace the product
with a new product that is at least functionally equivalent to the original product, or 3)
provide a store credit in the amount of the purchase price of the original product. A
replacement product or part, including a user-installable part installed in accordance
with instructions provided by Brookstone, assumes the remaining warranty of the
original product. When a product or part is exchanged, any replacement item becomes
your property and the replaced item becomes Brookstone’s property. When a store
credit is given, the original product must be returned to Brookstone and becomes
Brookstone’s property.
Obtaining Service: To obtain warranty service, call Brookstone Limited Warranty Service
at 877-435-6332. Please be prepared to describe the product that needs service and
the nature of the problem. A purchase receipt is required. All repairs and replacements
must be authorized in advance. Service options, parts availability and response times
will vary. You are responsible for delivery and the cost of delivery of the product or any
parts to the authorized service center for replacement, per our instructions.
Limits and Exclusions: Coverage under this Limited Warranty is limited to the United
States of America, including the District of Columbia and the U.S. Territories of Guam,
Puerto Rico and the U.S. Virgin Islands. This Limited Warranty applies only to products
manufactured for Brookstone that can be identified by the “Brookstone” trademark,
trade name, or logo affixed to them or their packaging. The Limited Warranty does
not apply to any non-Brookstone products. Manufacturers or suppliers other than
Brookstone may provide their own warranties to the purchaser, but Brookstone, in so
far as permitted by law, provides these products “as is”. This warranty does not apply
to: a) damage caused by failure to follow instructions relating to product’s use or the
installation of components; b) damage caused by accident, abuse, misuse, fire, floods,
earthquake or other external causes; c) damage caused by service performed by
anyone who is not a representative of Brookstone; d) accessories used in conjunction
with a covered product; e) a product or part that has been modified to alter functionality
or capability; f) items intended to be periodically replaced by the purchaser during
the normal life of the product including, without limitation, batteries or light bulbs;
g) any product sold “as is” including, without limitation, floor demonstration models
and refurbished items; or h) a product that is used commercially or for a commercial
purpose.
BROOKSTONE SHALL NOT BE LIABLE FOR INCIDE NTAL OR CONSEQUE NTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING
OUT OF ANY BR EACH OF THIS WARRANTY. TO THE EXTENT PE RMITTE D BY
APPLICABLE LAW, BROOKSTONE DISCLAIMS ANY AND ALL STATUTORY OR
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDE N OR LATENT DEFECTS. IF BROOKSTONE CANNOT
LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE
EXTENT PE RMITE D BY LAW, ALL SUCH WARRANTIES SHALL BE LIM ITED IN
DURATION TO THE DURATION OF THIS EXPRESS WARRANTY.
Some states disallow the exclusion or limitation of incidental or consequential damages
or how long an implied warranty lasts, so the above exclusions or limitations may not
apply to you. This warranty gives you specific legal rights and you may also have other
rights, which vary from state to state.
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Merrimack, New Hampshire USA 03054 • 800-846-3000 • Brookstone.com
321796
Rev 2
© Brookstone 2017
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