Renew™ 3D
Massage Chair
1
Congratulations and thank you for trusting Brookstone. Massage, combined
with healthy eating, exercise and a good sleep regimen, is a great way to take
care of your body and mind, leading to a happy, productive lifestyle.
For 50 years, Brookstone has been the trusted source for quality products that
improve your life. This massage chair and the people who designed, engineered
and built it, represent our history of delivering amazing, quality products since
1965. This chair is covered by a One (1) Year Limited Warranty. Our quality
engineering team goes the extra mile every day to make sure our customers
rarely need it, but take comfort in knowing it’s there.
We believe you are going to love this chair. If so, please tell the world how it’s
changed your life. If we have somehow let you down, please tell us directly.
Constant feedback from our customers, either loving products or helping us to
improve them, is critical to Brookstone’s success for the next 50 years.
To communicate directly with us, please contact the Brookstone Customer
Care Center at 866-336-3199. You could also email us, anytime, at
Customercare@Brookstone.com
Good health to you,
The Brookstone Product Development Team
Before you start using your Brookstone Renew™ 3D Massage Chair, please
read this manual thoroughly for the correct operation procedures, especially
taking note of the section on safety.
This manual should be kept on hand for easy reference. It is your guide to safe
and efficient operation.
TABLE OF CONTENTS
Cautions and Warnings .......................................................................................................................................2
Grounding Instructions .........................................................................................................................................5
FCC Information ........................................................................................................................................................5
Location of Parts.......................................................................................................................................................6
Moving the Chair .......................................................................................................................................................7
Positioning the Chair .............................................................................................................................................7
Operating the Massage Chair ........................................................................................................................8
Controller .........................................................................................................................................................................9
Starting, Pausing, and Stopping Your Massage ..........................................................................10
Main Menu Options ............................................................................................................................................ 10
Shoulder Sensing ................................................................................................................................................. 11
Automatic Programs ..........................................................................................................................................11
Monitoring Screen ............................................................................................................................................... 12
Custom Massage Selections ...................................................................................................................... 13
Setting the 3D Level..........................................................................................................................................14
Setting the Heat Option..................................................................................................................................14
Selecting Zero Gravity Position ................................................................................................................14
Adjusting the Footrest and Backrest Position ............................................................................. 14
Activating Footrest Airbags and Rollers ............................................................................................14
Product Care and Storage ............................................................................................................................15
Troubleshooting ...................................................................................................................................................... 16
Specifications ...........................................................................................................................................................16
Warranty .......................................................................................................................................................................17
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CAUTION
• TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE
COVER. THERE ARE NO SERVICEABLE PARTS INSIDE.
• TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE.
The lightning flash with arrow-head symbol within an equilateral
triangle is intended to alert the user to the presence of uninsulated
“dangerous voltage” within the unit’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended
to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the unit.
This massage chair is intended for household use only.
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should always be
followed.
Read all instructions before using this massage chair.
DANGER – To reduce the risk of electric shock:
1. Always unplug this massage chair from the electrical outlet immediately after
using and before cleaning.
2. If liquid is accidentally spilled onto the chair, remove the power plug from the
electrical outlet immediately. Do not use wet hands to connect or disconnect the
power plug from the electrical outlet.
3. Do not operate during a lightning storm.
4. Although operation will be stopped automatically by the Auto-Timer function,
always remember to turn off the main power switch after use.
5. Do not place the power cord under the chair or under any other heavy objects.
6. Do not wind the power cord around the chair as this may damage the cord and
result in a fire or electric shock.
7. Do not operate the chair with a damaged cord or with an extension cord.
8. Do not use the chair if the electrical outlet is loose.
9. Check that the Alternating Current (AC) voltage corresponds with the specification
indicated for the chair.
10. Household use only.
11. Never use pins or other metallic fasteners with this appliance.
12. Carefully examine the covering before each use. Discard the appliance if the
covering shows any sign of deterioration, such as checking, blistering, or cracking.
13. Keep dry - Do not operate in a wet or moist condition.
WARNING – To reduce the risk of burns, fire, electric shock or injury
to persons:
1. This massage chair should never be left unattended when plugged in. Unplug from
outlet when not in use, and before putting on or taking off parts.
2. Do not operate under blanket or pillow. Excessive heating can occur and cause
fire, electric shock or injury to persons.
3. Close supervision is necessary when this chair is used by, on or near children,
invalids or disabled persons. Keep children away from extended foot support.
4. Use this massage chair only for its intended use as described in this manual. Do
not use attachments not recommended by Brookstone.
5. Never operate this massage chair if it has a damaged cord or plug, if it is not
working properly, if it has been dropped or damaged, or dropped into water.
Contact Brookstone Customer Service at 866-336-3199.
6. Do not move or carry this massage chair by the power cord or controller, or use
the cord as a handle. See MOVING THE CHAIR on page 7.
7. Keep the cord away from heated surfaces.
8. Never operate the massage chair with the air openings blocked. Keep the air
openings free of lint, hair and the like.
9. Never drop or insert any object into any opening.
10. Do not use outdoors.
11. Do not operate where aerosol (spray) products are being used or where oxygen is
being administered.
12. To disconnect, turn all controls to the OFF position, then remove the plug from the
outlet.
13. Use heated surfaces carefully. May cause serious burns. Do not use over
insensitive skin areas or in the presence of poor circulation. The unattended use
of heat by children or disabled persons may be dangerous.
14. Never remove the cover from this chair. Do not use the chair when the upholstery
is ripped, torn, or removed. This may cause injury or malfunction. Carefully examine
the covering before each use. Call for service if the covering shows any sign of
deterioration, such as blistering, peeling, cracking, or ripping.
15. Keep dry - do not wet. Do not operate in a wet or moist condition. Do not use the
chair when your body is wet. Do not operate this chair with wet hands.
16. Connect this chair to a properly grounded outlet only. See Grounding Instructions
on page 5.
17. Do not insert your hand or foot along the paths of the massage rollers during use
as this may cause injury.
18. This massage chair is not intended for use by children or persons with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of this chair
by a person responsible for their safety.
19. Temperatures sufficiently high to cause burns may occur regardless of the control
setting. Do not use on an infant or invalid or on a sleeping or unconscious person.
Do not use on insensitive skin or on a person with poor blood circulation. Check
the skin in contact with the heated area of the appliance frequently to reduce the
risk of blistering.
20. Do not crush - Avoid sharp folds.
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21. Children should be supervised to ensure that they do not play with this massage
chair.
22. Any individual who may be pregnant, or recently gave birth, has a heart condition,
or a pacemaker, suffers from diabetes or other sensory impairment, phlebitis
and/or thrombosis, joint dysfunction, inflammation or injuries, weak bones,
osteoporosis, a high fever, an abnormal or curved spine, is at an increased risk of
developing blood clots, has pins/screws/artificial joints or other medical devices
implanted in his/her body, is being treated for a medical condition or physical
injury or is under a doctor’s care should consult with a medical professional before
using this massage chair.
23. This massage chair is not intended for self-treatment of conditions that should be
managed by a qualified healthcare provider.
24. Consult your physician before using this massage chair.
25. This massage chair is designed as a non-professional massager to help soothe
tired and aching muscles. It is not intended to be a substitute for medical
attention. If your ailments and symptoms persist or worsen after use, contact your
physician immediately.
26. Do not use this chair if you are not feeling well.
27. Stop operation immediately if you experience any discomfort.
28. Do not fall asleep during the massage session.
29. Do not operate after taking pain killers, sedatives or alcohol.
30. Do not use this chair in combination with other therapeutic equipment or electric
blanket, etc., as this may result in ineffectiveness or injury.
31. Do not stand on or in this massage chair. Use only while seated.
32. Do not disassemble any part of the chair. Touching the internal components may
result in malfunction or electric shock.
33. The chair must only be professionally serviced or repaired. Do not attempt to
disassemble or repair the chair yourself.
34. Always position the massage chair on a flat, level surface.
35. Do not operate for more than 30 continuous minutes. Turn off the chair and allow
it to rest (cool) for 30 minutes before re-using. This will prolong the life of the
chair.
36. Do not perform continuous massage on the same spot of your body for more
than 5 minutes at a time as this may result in excessive stimulation and may have
adverse effects.
37. Never use the chair on open skin eruptions, swollen or inflamed areas.
38. Do not apply massage rollers directly on the head, elbow or knee joints, torso or
abdomen.
39. If the power goes off during use, be sure to turn the power switch to the OFF
position and pull the power plug out from the socket to prevent damage from
occurring when the power is restored.
40. Do not use massager in close proximity to loose clothing or jewelry.
41. Keep long hair away from massage chair while in use.
SAVE THESE INSTRUCTIONS
GROUNDING INSTRUCTIONS
This product must be grounded. If it should malfunction or break down, grounding
provides a path of least resistance for the electric current to reduce the risk of electric
shock. This product is equipped with a cord or an equipment-grounding conductor and
a grounding plug. The plug must be plugged into an appropriate outlet that is properly
installed and grounded in accordance with all local codes and ordinances.
DANGER – Improper connection of the equipment-grounding conductor can result in
a risk of electric shock. Check with a qualified electrician or service technician if you
are in doubt as to whether the product is properly
grounded. Do not modify the plug provided with the
product – if it will not fit the outlet, have a proper
outlet installed by a qualified technician.
This product is for use on a nominal 120V circuit
and has a grounding plug that looks like the plug
illustrated to the right. Make sure the product is
connected to an outlet having the same configuration
as the plug. No adapter should be used with this
product.
FCC INFORMATION
Caution: Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B
Digital Device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING: To comply with FCC’s RF radiation exposure limits for general population/
uncontrolled exposure, the antenna(s) used for this transmitter must be installed to
provide a separation distance of at least 20 cm from all persons and must not be
collocated or operating in conjunction with any other antenna or transmitter.
This equipment complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This equipment may not cause harmful interference.
2. This equipment must accept any interference received, including interference that
may cause undesired operation.
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LOCATION OF PARTS
Warning
Do not put the power cord
under the chair.
MOVING THE CHAIR
POSITIONING THE CHAIR
1. To move the massage chair, lift up by
the legrest until the chair inclines on
its casters at about a 45o angle.
2. Slowly push and maneuver the
massage chair to the desired location.
Lower the chair slowly and smoothly
until it is fully flat on the ground.
• Do not move the massage chair when
someone is sitting in it. This will cause
the chair to tip over, resulting in accident and injuries.
• Moving the massage chair may cause
damage to floors. Floor protection, such
as rugs or carpet, is recommended.
• Do not drop or suddenly let go of the
chair when moving, as it may damage
the chair.
• To avoid injury and minimize the chance
of dropping the chair, it is recommended
that two people move the chair.
• Do not move by pulling on the cord or
on the controller.
Caution
When positioning your Renew™ 3D
Massage Chair, allow sufficient space
between the chair and walls or other
obstacles, and place in an appropriate
location.
• Allow 3 to 4 inches (7 to 10 cm)
between the back of the chair and any
walls or obstacles.
• Allow 32 inches (80 cm) between the
footrest and any walls or other obstacles.
• Place on a dry, level surface.
• Do not place in direct sunlight or in
places of high temperature.
Shoulder Air Cells
Headrest
Backrest Cushion
Arm Air Cells
Hip Air Cells
Legrest
Footrest
Casters
Power Switch
Fuse
Power Inlet
3 - 4 in. 32 in.
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Before operating the massage chair, review the warnings beginning on
Page 2.
• Do not operate if there are any holes or tears in the chair covering. Unplug
the chair and contact Brookstone Customer Service at 866-336-3199.
• To avoid overheating, the massage chair will automatically shut off if it
begins to overheat. Allow the chair to cool for a minimum of 30 minutes
before starting another massage session.
• When adjusting the backrest and foot rest, always ensure there is no object
under the footrest/seat and keep children or pets away to prevent injury.
• Do not sit on the Renew™ 3D Massage Chair with the foot rest raised.
Any sudden heavy weight on the foot rest could cause damage to the
mechanism, accident and injury if the massage chair tips over.
• Ensure that the backrest returns to its full upright position before sitting on
the massage chair and reclining it according to your preference.
• Do not place fingers or objects in the gap between the seat and the sides/
backrest/footrest.
OPERATING THE MASSAGE CHAIR
1. Ensure that the main power switch, located on the back of
the chair, is in the OFF ( O ) position.
2. Plug the power cord into the power inlet on the back of the chair, and plug
the other end into an appropriate outlet. See Page 5 for information on
appropriately grounded outlets.
3. Click the main power switch, located on the back of the chair,
to the ON ( | ) position.
4. Press the Power button on the controller .
5. Select your massage options, as described on Pages 10 through 14.
Each massage session should not exceed 30 minutes. Targeted
massage should not exceed 5 minutes on any one area.
CONTROLLER
In an emergency or if there is any malfunction, press the Power
button on the controller to stop the massage. The massage will stop,
the nodes will return to their home position, and the chair will return to
the exit position. Click the main power switch on the back of the chair to
the OFF position.
To prevent damage to the controller:
• Do not sit on, step on, or place heavy objects on the controller.
• Do not drop the controller. Place the controller into its holder when not in use.
• Do not exert excessive force on the controller, or operate it using sharpedged or hard objects. Do not handle the controller with wet hands.
• Do not attempt to move the chair by pulling on the controller.
Caution
Menu Panel,
see Page 10
Zero Gravity
see Page 14
Pause
see Page 10
Power
Menu
see Page 10
Navigation
see Page 10
Backrest Position
see Page 14
Automatic
Programs
see Page 11
Quick (Demo) Program
see Page 11
Heat
see Page 14
3D Effect
see Page 14
Footrest Position
see Page 14
Footrest Rollers
and Airbags
see Page 14
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STARTING, PAUSING, AND STOPPING YOUR
MASSAGE
• To turn on the massage chair, click on the main power switch on the
back of the chair, then press the Power Button on the controller . The
chair moves to its Home position (legrest slightly raised, backrest slightly
reclined, rollers in upper part of backrest), and the Menu Panel lights up.
If no selection is made after 3 minutes, the chair will go into sleep mode
and the Menu Panel light will go off. If there is no movement or activity
for 15 minutes, the remote will power down. The first press of the Power
Button will wake the remote up; the second press of the Power Button will
return the chair to the Exit position. Any button pressed on the controller
will wake the controller from sleep mode.
• To pause the motion and timer, press the Pause Button . The chair will
enter idle mode. The air cells deflate, but the rollers do not return to their
Home position. Press again to resume your massage.
• To turn off the massage chair,
ensure that there are no obstacles under
the footrest and press the Power button. The rollers return to their Home
position, all air cells deflate, and the chair moves to the Exit position. Click
off the main power switch on the back of the chair and unplug the chair.
MAIN MENU OPTIONS
When you turn on the massage chair, the Menu Panel becomes active and
displays the Main Menu.
To navigate between the options in the Main Menu, use
the Navigation Control’s arrow buttons to
move up, down, left, and right. Press OK
to confirm your selection. To return to the
Main Menu, press the Menu button on the
controller or press the left arrow.
The five options on the Main Menu are:
• AUTO allows you to select one of nine automatic
massage programs. You can customize some aspects of these programs,
such as the massage time and heat setting. See Page 11 for more
information on Automatic Programs.
• CUSTOM allows you to select the type of massage and set options such
as speed, air intensity, and the zone for the massage. See Page 12 for
more information on Custom options.
• HEAT allows you to turn the heat feature on or off in target zones. The
default is off for most automatic programs.
• TIME allows you to set a timer for your massage in increments of 10, 15,
20, and 30 minutes. You can also add 5 minute increments, up to a 30
minute maximum. The default massage time is 20 minutes.
This option also shows the Total Run Time, which is the total minutes the
chair has run for the life of the chair.
• LANGUAGE allows you to set the language to be used in the Menu
Panel to English or Chinese.
SHOULDER SENSING
When you select an automatic or custom massage, the chair begins by
sensing your shoulder height. The sensor will beep for several seconds,
during which time you can modify the setting. Press the UP and DOWN
buttons on the navigation control to change the shoulder position. Once the
beeping stops, the shoulder height is set. To reset, you must power down the
chair.
AUTOMATIC PROGRAMS
Selecting AUTO in the Main Menu displays nine Automatic Program options:
• RENEW The most intense automatic program, with deeply penetrating
massage techniques. This program defaults to 3D Level 2. To increase or
decrease intensity, press the 3D button.
• RECOVERY This program is less intense than Renew. It uses moderate
3D pressure to help relieve stress and speed recovery from physical or
daily activity. Air cell compression massage is used to improve circulation
as well as relaxation.
• RELAX Focused on total body relaxation with low intensity Shiatsu and
Rolling techniques, and air cell massage. The chair will be in Zero G
position for the majority of the program to enhance your relaxation.
• STRETCH A series of grab, hold and stretch sequences combined with
traditional massage techniques, using varying footrest and backrest
positions. Helps with muscle recovery and other benefits of stretching.
Heat defaults to ON for the beginning of the massage and then turns
OFF halfway through.
• UPPER BODY Focused on the back, arms, shoulders and neck.
• LOWER BODY Focused on lower back, seat and foot massage.
• ALL AIR A Dynamic Squeeze™ massage, exclusively using air cell
compression. Sequences foot and calf, arms, hands and shoulders.
• NIGHT Sequence of massage and chair movements to help you relax for
a good night’s sleep. Starts with a quick massage and ends with air only.
To maintain your state of deep relaxation, this program does not signal 1
minute remaining or return to the Home position. To return to the Home
position, press the Power Button.
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• QUICK A 6 minute demonstration of all available massage techniques.
You can also activate the Quick program from the Quick button on the
controller.
Each Automatic Program is designed for a specific effect, but you can
customize each massage in several ways:
• Change the massage length using the Time menu, as described on Page
10.
• Change the 3D effect, as described on Page 14.
• Adjust the Heat feature, as described on Page 14.
• Move into or out of the Zero G position, as described on Page 14.
• Adjust the footrest and backrest position, as described on Page 14.
• Turn the footrest airbags and rollers on or off, as described on Page 14.
When the Automatic Program completes, the chair returns to the Home
position.
MONITORING SCREEN
After you select an Automatic Massage massage style, the Menu Panel
displays the Monitoring Screen. This screen changes dynamically, showing
you the currently active massage technique, node location, and other
settings. The following is an example of a Monitoring Screen displayed
during a Recovery massage.
8. Tapping massage.
9. Shiatsu massage.
10. Rolling massage.
11. The heat setting (ON/OFF).
12. The zero-gravity position (ON/OFF).
CUSTOM MASSAGE SELECTIONS
To custom design a massage to best suit your needs, select the CUSTOM
option on the Main Menu and press OK. The chair will auto-sense your
shoulder position (if not previously set) and the Menu Panel will display the
CUSTOM massage options.
Use the Navigation Control’s arrow buttons to select your
massage options, then click OK to confirm your selection.
TYPE: Select one of the five massage styles: Kneading, Tapping,
Shiatsu, Knead + Tap, or Rolling and press OK to begin the massage.
ZONE: The area of your body to be massaged - Full Body, Upper Body,
Lower Body, or Target. When you select Target, the nodes will remain at their
current location.
WIDTH: The WIDTH of the massage - Wide, Medium, or Narrow. This option
is not available in Kneading or Knead + Tap modes.
SPEED: The SPEED of the massage, from Level 1 (slowest) to Level 5
(fastest). This option is not available with Rolling mode.
FOOT ROLLER: The speed of the rollers in the Footrest, from Level 1
(slowest) Level 3 (fastest), or OFF.
AIR ZONE: Select the air bags to be activated during your massage: Full,
Arm + Shoulder, Arm, Leg + Foot, or OFF.
AIR INTE NSITY: Select the intensity of the air pressure to be used in the
active air bags, from Level 1 (least intense) to Level 5 (most intense).
The Monitoring Screen displays:
1. The program being run.
2. The depth of the massage node rotation (the 3D massage effect), from
Level 1(lightest) to Level 5 (deepest).
3. The shoulder height adjustment reminder, displayed for six seconds. See
Page 11 for information on shoulder height adjustment.
4. The air position, roller position, and body position of the active massage.
5. The massage speed, airbag pressure, massage width, and roller
movement.
6. Time remaining on the massage.
7. Kneading massage.
1
2
3
5
4
11
7
8
9
10
12
6
14 15
SETTING THE 3D LEVEL
The 3D button on the controller allows you to adjust the depth
of the massage node rotation (the 3D massage effect), from
Level 1 (lightest) to Level 5 (deepest).
SETTING THE HEAT OPTION
You can turn the heat option on or off in the lumbar and/or
calf region using either the Heat button on the controller or
the Heat menu.
SELECTING ZERO GRAVITY POSITION
You can enjoy your massage in a standard sitting position or in the
Zero Gravity position. In Zero Gravity, the backrest reclines and the
footrest is raised, allowing you to raise your feet above your heart.
Press the Zero Gravity button on the controller to activate Zero
Gravity. Press again to deactivate.
Once Zero Gravity is activated, it will override any programmed chair
movement in the Auto programs.
ADJUSTING THE FOOTREST AND BACKREST
POSITION
You can adjust the position of the footrest and backrest using the Footrest
and Backrest position buttons. Press and hold the button until the footrest or
backrest is in your preferred position. The chair will beep while the footrest or
backrest is moving.
Once the footrest and/or backrest position has been adjusted, it will override
any programmed position in the Auto programs.
Press and hold to move
the backrest up
Press and hold to move
the footrest up
Press and hold to move
the footrest down
Press and hold to move
the backrest down
PRODUCT CARE AND STORAGE
Storing the Massage Chair
• Disconnect the massage chair from
the power source after use.
• Keep the massage chair away from
direct sunlight, high temperature or
high humidity.
• Do not put heavy objects on the
massage chair.
• If the outer cover is torn or the
mechanism is damaged, stop using
the chair and contact Brookstone at
866-336-3199.
• Do not store the massage chair
under direct sunlight or in places of
high temperature. This may cause
the upholstery to fade.
Cleaning the Massage Chair
Never use scouring pads, abrasive
cleaning agents or aggressive liquids
such as petroleum or acetone to clean
the chair.
Do not immerse the chair in water.
To clean the massage chair:
• Remove the main plug from the
electrical socket.
• Clean the controller and cords with
a dry cloth. Do not use a moist cloth
or a cleaning agent on the controller
or cords. You may clean the chair
with a cloth dampened with water,
but do not use any solvents or abrasive cleaning agents.
• If a damp cloth is used, allow the
chair to air dry. Do not use an electrical dryer. Be sure that the chair is
completely dry before plugging the
power back into the electrical outlet.
• Do not pour any liquids directly onto
the chair.
Caution
Do not use abrasive cleaning agents
like benzene, alcohol, or thinner to
clean the massage chair.
Caution
• Any additional servicing should be
performed by an authorized service
representative. This chair has no user
serviceable parts inside.
ACTIVATING FOOTREST ROLLERS AND AIRBAGS
You can activate and deactivate the rollers and airbags in the footrest. Press
the Footrest Rollers and Airbags button once to turn off the rollers in the
footrest. Press again to turn off the air bags in the footrest. Press a third
time to turn the rollers and airbags in the footrest on.
Press once to turn off
rollers; press again to
turn off airbags; press a
third time to turn rollers
and airbags on
16 17
TROUBLESHOOTING
If you encounter problems while operating the Brookstone Renew™ 3D
Massage Chair, try the suggestions below. If the massage chair still is not
operating properly, click the main power switch on the back of the chair to the
OFF position and remove the power plug from the electrical outlet. Contact
Brookstone Customer Service at 866-336-3199 for servicing.
Do not dismantle or attempt to repair the Brookstone Renew™ 3D
Massage Chair yourself. Doing so will void the warranty and Brookstone
will not bear any responsibility for any subsequent consequences.
Problem Possible cause/action
• The massage chair is
connected to the power
source but it is not functioning
• Check that the main power switch on the back of
the chair is in the ON position.
• Check that the power plug is inserted properly and
the power outlet is functioning properly.
• Press the Power button on the controller.
• Check the fuse next to the main switch in the back
of the chair.
• The controller is responding, but the massage chair
is not functioning
• The massage chair may have automatically shut
down due to overheating protection devices. Please
turn off the power and allow the chair to cool for
30 to 50 minutes.
• Check that the main power switch on the back of
the chair is in the ON position.
• My massage has stopped • Automatic and manual programs last for 20 minutes (6 minutes for the Quick program). When the
program completes, the chair turns off.
• The massage chair may have automatically shut
down due to overheating protection devices. Please
turn off the power and allow the chair to cool for
30 to 50 minutes.
• There is noise during the
massage.
• Some sound is generated by the massage mechanism. This is unavoidable.
Any other servicing should be performed by an authorized service
representative.
SPECIFICATIONS
Rated Voltage .....................................................................................................................................................................110V~
Rated Frequency .................................................................................................................................................................60 Hz
Rated Power Consumption ......................................................................................................................................230 W
Dimensions, Upright ..................................................................Approx. 55.1 in. L x 31.1 in. W x 50 in. H
(140 x 79 x 127 cm)
Dimensions, Reclined .......................................................... Approx. 66.1 in. L x 31.1 in. W x 45.7 in. H
(168 x 79 x 116 cm)
Net Weight ...............................................................................................................................Approx. 253 lbs (115 kg)
Gross Weight ..........................................................................................................................Approx. 308 lbs (140 kg)
Max Weight Capacity .......................................................................................................................275 lbs (124.7 kg)
TWO (2) YEAR LIMITED WARRANTY
Brookstone warrants this product against defects in materials and/or workmanship
under normal use for a period of TWO (2) YEARS from the date of purchase by the
original purchaser (“Warranty Period”). If a defect arises and a valid claim is received
within the Warranty Period, at its option, Brookstone will either 1) repair the defect
at no charge, using new or refurbished replacement parts, or 2) replace the product
with a new product that is at least functionally equivalent to the original product, or 3)
provide a store credit in the amount of the purchase price of the original product. A
replacement product or part, including a user-installable part installed in accordance
with instructions provided by Brookstone, assumes the remaining warranty of the
original product. When a product or part is exchanged, any replacement item becomes
your property and the replaced item becomes Brookstone’s property. When a store
credit is given, the original product must be returned to Brookstone and becomes
Brookstone’s property.
Obtaining Service: To obtain warranty service, call Brookstone Limited Warranty Service
at 877-435-6332. Please be prepared to describe the product that needs service and
the nature of the problem. A purchase receipt is required. All repairs and replacements
must be authorized in advance. Service options, parts availability and response times
will vary. You are responsible for delivery and the cost of delivery of the product or any
parts to the authorized service center for replacement, per our instructions.
Limits and Exclusions: Coverage under this Limited Warranty is limited to the United
States of America, including the District of Columbia and the U.S. Territories of Guam,
Puerto Rico and the U.S. Virgin Islands. This Limited Warranty applies only to products
manufactured for Brookstone that can be identified by the “Brookstone” trademark,
trade name, or logo affixed to them or their packaging. The Limited Warranty does
not apply to any non-Brookstone products. Manufacturers or suppliers other than
Brookstone may provide their own warranties to the purchaser, but Brookstone, in so
far as permitted by law, provides these products “as is”. This warranty does not apply
to: a) damage caused by failure to follow instructions relating to product’s use or the
installation of components; b) damage caused by accident, abuse, misuse, fire, floods,
earthquake or other external causes; c) damage caused by service performed by
anyone who is not a representative of Brookstone; d) accessories used in conjunction
with a covered product; e) a product or part that has been modified to alter functionality
or capability; f) items intended to be periodically replaced by the purchaser during
the normal life of the product including, without limitation, batteries or light bulbs;
g) any product sold “as is” including, without limitation, floor demonstration models
and refurbished items; or h) a product that is used commercially or for a commercial
purpose.
BROOKSTONE SHALL NOT BE LIAB LE FOR INCIDE NTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISI NG
OUT OF ANY BR EACH OF THIS WARRANTY. TO THE EXTENT PERMITTE D BY
APPLICABLE LAW, BROOKSTONE DISCLAIMS ANY AND ALL STATUTORY OR
IMPLIED WARRANTI ES, INCLUDI NG, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PU RPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF BROOKSTONE CANNOT
LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTI ES, THE N TO THE
EXTENT PE RMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIM ITED IN
DURATION TO THE DURATION OF THIS EXPRESS WARRANTY.
Some states disallow the exclusion or limitation of incidental or consequential damages
or how long an implied warranty lasts, so the above exclusions or limitations may not
apply to you. This warranty gives you specific legal rights and you may also have other
rights, which vary from state to state.
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1 Innovation Way, Merrimack, NH 03054 USA
324946/324948
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© Brookstone 2017
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