BRANDT ME250XU1 User Manual

Operating instructions

Microwave Oven

UK

2

Table of contents

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

General description . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

The control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Setting the clock / Microwave power settings . . . . . . . . . . . . . .7

The display & the selector knob . . . . . . . . . . . . . . . . . . . .8

The folding rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Programming the microwave function . . . . . . . . . . . . . . .11

AUTO programming . . . . . . . . . . . . . . . . . . . . . . . . . . .12

“Speed DEFROST” . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

The grill function . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

The microwave + grill function . . . . . . . . . . . . . . . . . . . .15

The fan functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Programming the fan function . . . . . . . . . . . . . . . . . . . .17

Programming the fan + microwave function . . . . . . . . . . .18

Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Care & cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . .21

After-sales service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Important safety instructions. Read careffully

and keep for future reference.

3

Installation

Leave sufficient space around the oven :

- 5 cm between the sides of the oven

and any walls or objects

- 14 cm above the oven

- 10 cm behind the oven.

LOCATION

BEFORE CONNECTION

•

Check whether your oven has suffered any damage during transport (deformed door or

door seal, etc.). If you see any signs of damage, contact your dealer before use.

•

Verify the power voltage. If there is a PERMANENT undervoltage (200-210 volts), consult your

electrical installer.

ELECTRICAL CONNECTION

•

The appliance should be installed at a distance of 85 cm above floor.

•

Place the oven on a flat and horizontal surface, away from any source of heat or

steam. To ensure the stability of the microwave oven, the front left foot is

adjustable (5 positions). Turn it to raise or lower the appliance.

•

Make sure that air may circulate freely around the oven.

•

Make sure that nothing obstructs the ventilation louvers at the back of the appliance.

•

Some ovens are designed for flush-fitting. To obtain the corresponding kit, consult your dealer

•

Make sure the electrical plug will be accessible after installation.

•

Do not use your appliance immediatly (wait approx. 1-2 hours) after transfer from a cold

place to a warm place as condensation may cause a malfunction.

•

Your installation must be protected by a 13 Amp thermal fuse.

•

It is mandatory to use a power point with a ground terminal, connected in accordance with
current safety regulations.

•

In your electrical installation, provide a device that is accessible to the installer, capable of
separating the appliance from the mains power and whose contact opening is at least 3 mm
at all of the poles.

•

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.

5 cm

14 cm

10 cm

5 cm

4

Warning

• Your appliance is designed exclusively for the domestic purposes of defrosting, heating or
cooking foods. The manufacturer bears no responsibility in the case of improper usage.

• Only use ustensils that are suitable for use in microwave ovens.

• To avoid deterioration of your microwave oven, never operate it empty or without the
turntable.

• Never tamper with the lock mechanism of your microwave oven; you could cause damage
requiring repair by an authorised technician.

• When heating food in plastic or paper containers, keep an eye on the oven due to the
possibility of ignition.

• It is not advisable to use metal recipients, forks, spoons, knives, metal ties or staples for
deep-freeze bags.

• The contents of feeding bottles are baby food jars shall be stirred or shaken and the
temperature checked before consumption in order to avoid burns.

• Only allow children to use the oven without supervision when adequate instructions
have been given so that the child is able to use the oven in a safe way and understands
the hazards of improper use.

• Liquids and other foods must not be heated in sealed containers they are liable to explode.

• Eggs in their shell and whole hard-boiled eggs should not be heated in microwave ovens
since they may explode, even after microwave heating has ended.

• Microwave heating of beverages can result in delayed eruptive boiling, therefore care
must be taken when handling the container.

• For small amounts (one sausage, a single croissant, etc.), place a glass of water along­side the food item.

• Time settings that are too long may dry out and burn the food. To avoid such incidents,
never use the same cooking times as those recommended for traditional ovens.

• If smoke is observed, switch off or unplug the appliance and keep the door closed in
order to stifle any flames.

• In order to evacuate moisture, your appliance is fitted with a delayed ventilation func­tion. Depending on the applied cooking mode (solo / grill / combination), the oven ven­tilation will continue to operate after the cooking end.

General description

•

THE TURNTABLE :

ensures equal cooking of food throughout with no need to intervene.

- It may be used as a cooking surface.

- Rotation is controlled by the drive shaft and the wheel support.

- The turntable rotates in both directions.

- If it does not turn, verify that all components are properly positioned.

- For easy removal, wells are provided on either side.

•

TURNTABLE OFF :

stops the turntable from revolving in order to use platters which require the entire oven

space. When off, remember to turn the recipient or stir the contents.

•

THE WHEEL SUPPORT :

Do not try to rotate the roller ring manually, as you could damage the drive system. If it

does not turn smoothly, make sure that there is nothing in the well beneath the turn-

table.

•

Speed DEFROST STICKER : position the sticker as shown above.

TurntableDrive shaft Wheel

support

Identification

label

Speed DEFROST

sticker

Grill

5

6

The control panel

A Display window :

to simplify programming, the display indi­cates : the time of day, the types of food
and functions, the minutes / seconds,
weight or temperature programmed.

B The selector knob :

to choose the food type, function, pro­gramme time, weight or temperature.

C FOOD TYPE key :

to choose the food type, with the selector
knob.

D FUNCTION key :

to choose the appropriate function, with
the selector knob.

E “AUTO” key :

automatically sets the correct programme
time according to a specified food type and
weight.

F FAN key :

to cook as if with a traditional oven.

G GRILL key :

to select low or high grill.

H ”Speed DEFROST” key :

to quickly defrost all types of frozen food.

I STOP-TURNTABLE key :

to stop the turntable from revolving.

J PAUSE/CANCEL key :

to interrupt (press once) or cancel a pro­gramme (press twice). Also used to set the
clock.

K START key :

to start all programmes.

B

G

F

A

D

E

C

I

H

J K

7

Microwave power settings

When you select the type of food, the appropriate

power setting is automatically programmed.

After first plugging in your microwave oven or after a power outage,

the clock reads 00:00 and the two dots flash.

To set the clock :

- Press the PAUSE / CANCEL key for 5 seconds.

The 4 numbers flash

,

and a tone sounds indicating the hour must be set.

- Turn the selector knob to display the correct time.

- Validate by pressing the PAUSE / CANCEL key .

Your clock is set.

0 0 : 0 0

1 2 : 0 0

0 0 : 0 0

Setting the clock

POWER SETTING APPLICATION

DEFROST 150W

To defrost all frozen food or to top off cooking
of delicate dishes or to cook very slowly.

SIMMER 500W

HEAT 700W

To heat up all liquids and all fresh or frozen
pre-cooked dishes.

HIGH COOK 900W

To cook vegetables and soup.

Microwave output power : 900 W

To cook fish and poultry.
To finish programmes begun with the HIGH COOK

power setting, for instance beans, lentils, or
dairy products. (This power setting is available
when you programme with the function key.)

8

The display and the selector knob guide you in your choice of :

food types

functions

DEFROST SIMMER HEAT COOK

LOW GRILL HIGH GRILL MICROWAVE

+ GRILL FAN FAN + MICROWAVE

the weight for Automatic programming

the programme time (or clock)

the temperature for programming the fan functions

The food type or function being selected will blink in the display.

12:00

The display & the selector knob

200° C

12:30

200° C

beverages

beef

lamb

vegetables

poultry

frozen

ready-

made

dishes

fresh

ready-

made

dishes

pork,

veal

turkey

fish

9

To fold down the rack :

Push in on the hooked ends and fold the bars in towards the center.

When used with the microwave only or combined microwave functions, it must be posi-

tioned on the center of the turntable. Metal dishes may be used on the rack only with the

GRILL function.

➥

The rack :

high position

➡

➡

low position

(folded)

➨

➥

➥

The folding rack

with the

GRILL or

GRILL

+ MCROWAVE functions :

choose the rack level according to the food you wish to grill :

- high position to brown shallow dishes, such as cheese on toast

- low position as required for other dishes, ex. shepherd’s pie.

with the

FAN or FAN + MICROWAVE functions :

always set your dishes on the rack folded down to the low position.

Make sure that the rack is well centered on the turntable.

Never set any metal dish on the rack when using the microwave,

grill + microwave or fan + microwave functions.

10

Programming

Your microwave oven is now plugged in and the clock is set.

Open the door. Set the dish inside, close the door.

If the door is not properly shut, the appliance will not operate.

The following keys are used for the various programmes :

•

3 beeps announce the end of a programme. The beeps are repeated every minute for 10

minutes until you open the door.

•

If you think there is insufficient space for the dish to turn freely inside the oven, press

the STOP TURNTABLE key before or during the programme.

•

If there is an error in the programming, press the CANCEL key twice.

SPEED DEFROST

AUTOMATIC

FAN

FOOD TYPE

FUNCTION

GRILL

11

You may choose amongst the following programmes :

Express programme

▼▼

Set the programme time (ex. 2 minutes) with the selector knob.

The functions & blink alternatively to indicate

that the express programme (900 W) is set.

▼▼

Press START .

2 : 0 0

Programming the microwave function

Programming with the function key

▼▼

Press the FUNCTION key, make your selection.

With this key, the

SIMMER setting is available.

▼▼

Wait until

00:00

flashes, set the programme time

with the selector knob.

▼▼

Press START .

Programming with the food type key

▼▼

Press the FOOD TYPE key, make your selection.

▼▼

Press the FUNCTION key, make your selection;

the correct microwave power setting will be programmed

according to the food type selected.

▼▼

Wait until

00:00

flashes, set the programme time

with the selector knob.

▼▼

Press START

5 : 0 0

7 : 0 0

12

Automatic programming

With the AUTO key, the programme time is set auto­matically according to the weight of your food item.

▼▼

Press the FOOD TYPE key, make your selection.

▼▼

Press the FUNCTION key, make your selection.

▼▼

Press the AUTO key; flashes,

use the selector knob to indicate the weight of your food item.

▼▼

Press START .

The appropriate time is programmed automatically

.

5 0

Auto Programming

5 0 0

9 : 0 0

13

Speed DEFROST

With the Speed DEFROST key you can quickly defrost all types of frozen
food. To guarantee quality results, use Speed DEFROST for dishes weighing
up to 500g. To defrost food items over 500g, use the FUNCTION key (as
described on the preceding page).

▼▼

For quick defrosting of meat, poultry, fish,vegetables and beverages,
press the Speed DEFROST key once :

is displayed.

▼▼

For quick defrosting of bread, rolls and pastry, press the Speed DEFROST key twice :

is displayed.

▼▼

Wait until flashes.

▼▼

Use the selector knob to enter the weight of your food item
(up to 500g).

▼▼

Press START .

The defrost time corresponding to the given weight is automatically calculated.
Necessary time may vary according to the initial temperature of the food (the defrost

times were calculated for food frozen at -18°C).

The defrost time is displayed and the programme begins.

When using Speed DEFROST or the defrost function a beep indicates the mid­point of the programme (the oven continues to operate). To obtain the best results,
turn the food at this time, close the door and press the

START key to continue

the second half of the programme.

▼▼

10 0

S 2

S 1

4 0 0

14

This function enables you to brown dishes such as gratins or meat. It may be used
before or after cooking, as called for in the recipe.

•

The grill folds down for easy cleaning :

1. Horizontal position: for cooking au gratin, grilled food laid flat.

2. Vertical position : for cleaning the oven.

Always allow the grill to cool off 25 minutes before touching it.

•

After grilling make sure to use an oven mitt to handle dishes, and remember to use only

oven proof cookware such as ceramic dishes or heat resistant glass.

•

The dual level grill offers you a choice between :

HIGH GRILL (press the GRILL

key once) and LOW GRILL (press twice).

A

s a rule, use the HIGH GRILL level to grill meat and fish and the LOW GRILL level

with the simultaneous microwave + grill function for gratins and to brown delicate dishes.

The grill function

Grill

Positions

1

2

Programming the dual-level grill

▼▼

Press the GRILL key once to select HIGH GRILL ,

press twice to select LOW GRILL .

▼▼

Wait until 00:00 flashes, set the programme time

with the selector knob.

▼▼

Press START .

Press the GRILL key a third time to turn the grill off.

▼▼

4 : 0 0

15

Programming the microwave + grill functions simultaneously :

▼▼

Press the FOOD TYPE key, make your selection.

▼▼

Press the FUNCTION key , select the microwave +

grill unction.

The appropriate microwave power setting and the grill

level will be automatically adjusted according to your food type.

▼▼

Wait until

00:00

flashes, set the programme time with the

selector knob.

▼▼

Press START .

In the event the food item you wish to cook does not correspond
to any of the proposed food categories :

▼▼

Press the FUNCTION key , select the microwave

+ grill function.

A medium microwave power setting and the high grill

level will be programmed.

▼▼

Wait until

00:00

flashes, set the programme time

with the selector knob.

Press START .

▼▼

This function enables you to use the microwaves and grill simultaneously, for rapid

cooking.

The microwave + grill function

6 : 0 0

6 : 0 0

16

The fan functions

2 convection cooking functions are available :

the fan function

• to cook and brown food just as in a traditional convection oven

the fan + microwave function

• to combine microwave power with fan cooking, for considerable time savings.

•

The cooking temperature may be set from

50°- 250° C

by 5°steps.

•

Cooking time may be set from

0- 90 by1

minute steps.

•

You may modify the cooktime at any point during the programme.

•

It is always preferable to set a minimal cooktime and extend if necessary; check the

browning of your dishes to avoid overcooking.

•

Remember to always place your dishes on the rack in

the low position when using the fan function or

fan + microwave function . This will ensure even

heat distribution thereby providing optimal cooking

results. Never use metal dishes when cooking with

the fan + microwave function.

•

Use only heat-resistant ovenware.

•

The glass pie dish : it may be used for all pastries, quiches,

pizzas, or as a roasting pan. You may also place it
under the rack when grilling in order to catch drippings.

•

When cooking with the fan + microwave function ,

do not use any metallic dishes.

•

The appliance heats up when the fan function is employed. Do not touch the heating

elements inside the oven. Always use an oven mitt to remove your dish as it may be­come quite hot.

•

If you wish to defrost frozen food after using one of the fan functions, for better results,

first let the microwave oven cool down for about ten minutes.

Pointers

the low rack

the glass pie dish

17

Programming the fan + microwave function

Example : to cook a 1 kg roast beef

Set the roast in a non-metallic roasting pan, dress and season to taste. Put the pan on the
rack in the low position and place together on the center of the turntable.

You may program the fan + microwave function 3 different ways :

Programming the fan function

Example : to bake an apple pie

Using your favorite recipe, prepare the pie in the glass pie dish. Set the dish on the rack in
the low position and place together on the turntable.

Automatic programming

With the AUTO key, the programme time is set
automatically according to the weight of your food item.

▼▼

Press the FOOD TYPE key, select BEEF.

▼▼

Press the FUNCTION key, select the

FAN + MICROWAVE function.

▼▼

Press the AUTO key; the appropriate temperature for the roast
is set automatically, flashes, requesting you set the
weight of your food item

: for the 1-kilo roast beef, enter

11 00 0000

.

▼▼

Press START .

The appropriate time is programmed automatically, the cooking time

and temperature necessary for the roast are displayed, (ex. 30 min, 200°).

55 00

0000:: 00 00

You choose the temperature and cooktime yourself according to personal
preference.

▼▼

Press the FAN key.

▼▼

flashes, requesting you set the desired temperature, ex. 220°.

▼▼

When flashes, enter the programme time, ex. 40 minutes.

▼▼

Press START

1177 55

°

220

°

40:00

30:00

200

°

1 0 0 0

Time / temperature programming

You choose the temperature and cooktime yourself according to personal preference

▼▼

Press the FUNCTION key, select the

FAN + MICROWAVE function.

▼▼

flashes, requesting you set the desired temperature, ex. 200°.

▼▼

When flashes, enter the programme time, ex. 30 minutes.

▼▼

Press START .

0000:: 00 00

1177 55

°

Timed programming

You choose the cooktime yourself according to personal
preference.

▼▼

Press the FOOD TYPE key, select

BEEF.

▼▼

Press the FUNCTION key, select the

FAN + MICROWAVE function.

▼▼

The appropriate temperature for the roast is set automatically,

flashes, requesting you set the desired programme

length, ex. 30 minutes.

▼▼

Press START .

0000:: 00 00

18

Programming the fan + microwave function

200

°

30:00

200

°

30:00

19

Recommendations

WHILE THE OVEN IS OPERATING :

• If you used the time or AUTO key,

➤ you may change the programme length at any time.

• You may stop or start the turntable revolving during a programme by pressing the

TURNTABLE STOP key .

• To change the food type or FUNCTION selection, press the CANCEL key twice and

programme again.

• If you open the door before the end of the programme, shut the door and press the

START key to continue the programme.

• If you remove a dish before the end of the programme, press the CANCEL key twice

to erase the programme.

REMARKS

:

• If you wait longer than 3 minutes to press the START key after having entered

a programme, it will be cancelled (the clocktime will be displayed).

20

Care & cleaning

• WARNING : It is recomended to clear the oven regularly and to take

any food deposit inside and outside the appliance.Use a soapy and

wet cloth. If the appliance is not kept clean, its surface could deteriorat

and adversely affect its life and possibly result in a hazardous situation.

If the door or door seals are damaged, the oven must not be operated

until it has been repaired by a competent person.

• A steam cleaner is not to be used.

• Do not use abrasives, alcohol or solvents as

they are liable to damage the oven.

• In the event of unsavory odors or caked-on dirt, boil water containing lemon juice or

vinegar in a cup for 2 minutes and clean the walls with a little dishwashing liquid.

• For those ovens with grill or convection heat functions, the top and rear air vents beco-

me very hot. Do not touch these parts after use; wait till the appliance has cooled down

in order to clean it. Use a fine steel wool pad on the metal parts.

• The turntable can be removed for cleaning. Wells are

provided on both sides for easy access.

If you remove the drive shaft, do not allow water

to enter the motor shaft hole.

Be sure to put the turntable, the drive shaft and the wheel support back in their proper place.

SOAP

+

WATER

21

Troubleshooting guide

Problem

▼ The time counts down, but the appliance

does not function (the turntable does not
rotate, the light does not come on and
the food is not heated)

▼ The microwave oven is noisy when ope-

rating.

▼ Condensation forms on the door glass

▼ The grill element smokes when it heats

up.

▼ The turntable does not revolve correctly

▼ The microwave programs do not produce

the desired results.

▼ The appliance produces sparks.

Suggestion

▲ Press the

TURNTABLE OFF

key for 5

seconds.

▲ Adjust the front left foot.

Clean the wheels and the well area­beneath the turntable.

▲ Clean the vents under the appliance.

▲ Clean all cooking residue from the grill

element.

▲ Clean the wheels and the well beneath

the turntable.

▲ Clean the vents under the

appliance.Make sure that you use only
containers which are suitable for micro­wave cooking.

▲ Check whether the wheel support is cor-

rectly positioned.
Thoroughly clean the appliance :
remove any greasy deposits, cooking
residue, etc...
Move any metal objects away from the
oven walls.
Never use metallic containers with the
rack.

22

After-sales service

• If the equipment has sustained any damage :

- Check that the door is not deformed.

• If the oven does not operate, before calling the repairman :

- Check the electrical supply.

- Check that the door is properly closed.

- Check your programming.

CAUTION : never attempt to repair your oven yourself.

WARNING : it is dangerous for anyone other than qualified personnel to make any
repairs requiring removal of the cover providing protection from exposure to microwa­ve energy.

Only a specially trained technician is qualified

to repair your microwave oven.

In the unlikely event of there being a problem, please call the number below
quoting the model number. This can be found on the rating plate. Our trained
staff are available to advise or book a service call to one of our authorised
agents.

BRANDT UK LTD.
INTEC FOUR
Wade Rd.
Basingstoke
Hants RG24 0PL

Tel. : [phone]

Fax : [phone]

TECHNICAL

DATA :

Power supply : 220-240 V

Microwave power consumption : 1550W

Microwave output power : 900W

Fuse : 13A

Dimensions (w x h x d) : 540,5 x 316 x 495 mm

Interior volume : 24 L

Weight : 22 kg

Brandt Purchase Registration

NAME (Mr/Mrs/Ms/Miss) ….………………………………….……………..
ADDRESS ……………………………………………………….……………..

……………………………………….………………………………..………….
……………………………………………… Postcode……………………….

Telephone (inc. STD) …………………………………………………………
APPLIANCE DESCRIPTION e.g. Oven ……….…………………………...

Model No. ………….…………….. Serial No. ..……………………………
Date of Purchase …. / …. / …... Purchase Price £………………………

Were you given or did you purchas e an e xtend ed gu ar ant ee from your retailer (mark with X) Yes

No

If YES, for what period (mark with X) 1 Year

2 Year 3 Years 4 Years

Once completed, return to:

Brandt Registration Department
Leicester House
17 Leicester St
Bedworth
CV12 8JP

12- Month Guarantee Registration plus

Low Cost Optional Breakdown Plan

As part of our on-going commitment to our customers, and because even the most reliable
of appliances sometimes develop faults, we provide you with a 12 month guarantee
against the cost of repair in the event of failure.

To help us provide you with a prompt and efficient service please ensure you complete
and return the registration form below (within 30 days)

 What Happens when my guarantee runs out?

To safeguard your appliance after the initial
12-month guarantee expires; we offer a 2 or 4
year extended insuran ce plan

 What does the Insurance plan protect?

Protection against the cost of repair bills caused
by electrical or mechanic al br ea kd ow n

 What to do in the event of a claim

Simply call our Customer Ser vice D ep ar tm en t on

08705 490000. Our advisors are available 24 hrs a

day, 365 days a year.

 Renewable Protection

We've made it easy for you to continue with the
protection for as long as possible, you can normally
renew your protection on an annual basis.

 How to apply

Simply complete the form on the next page, decide
on the payment method and return the form to the
Brandt registration Department

CHARGES

+2 yrs +4 yrs

Refrigerator

£34 £62

Freezer + £100 food loss

£42 £74

Fridge Freezer + £100 food loss

£59 £109

FROST FREE Freezer + £100 food

£59 £109

FROST FREE F/F + £100 food loss

£67 £124

American Fridge Freezer

£99 £199

Automatic Washing Machine

£99 £199

Combined Washer Dryer

£129 £249

Tumble Dryers £39 £79
Dishwasher

£69 £129

Cooker Hood

£24 £42

Hob

£39 £69

Oven

£47 £94

Double Oven

£64 £114

Microwave Oven

£34 £64

Steam Oven

£59 £104

 How much does the plan cost?

-------------------------------------------------------------------------------------------------------------------------

 You can also register your appliance by phone

0870 6069876

 Or on the web

www.BrandtUK.com

UK ONLY

UK ONLY

UK ONLY

SUMMARY OF EXTENDED WARRANTY PROTECTION

Extended Insurance Application

INSURANCE DETAILS I agree to pay the breakdown tot al insurance premium of (see table) £

.

PAYME N T ME THOD

I enclose cheque/Post Order payable to Domestic & General Insurance PLC
Please charge my MasterCard / Visa / Delta / Switch account number

MasterCard / Visa / Delta / Switch expiry date

/

DECLARATION I hereby apply for the Domestic & General Insurance Plan in accordance with the terms and conditions of
your policy. I confirm that the equipment is in good working order and used for domestic purposes only and declare that the
details in this proposal are true and complete to the best of my knowledge and belief

Signature Date

/

/

WARNING: Any false statement may render your policy invalid

-------------------------------------------------------------------------------------------------------------------------

WHAT IS PROTECTED:

The cost of repairs to the equipment including parts and labour
charges following mechanical or electrical breakdown. We will
always repair your equipment unless:

a) We cannot r epair it; or
b) We cannot obtain the spare parts to repair it;

or

c) If it is under 5 years old and we can replace it

for less than the cost of the repair; or

d) If it is over 5 years old and the cost of the

repair is more than we will pay - see table
below

Age of Equi pment What we wi l l p a y

Over 5 years and up to 6 ye ars
Over 6 and up t o 7 years
Over 7 years

50% of the cu rrent retail
40% of the cu rrent retail
30% of the cu rrent retail

(The current retail p rice is the lowest pri ce reasonably availabl e)
 We will only replace your equipment if we agree to do so

before a repair is carried out. When we have replaced
your equipment, your plan will end immediately and
there will be no refund of the fe e you have paid. Wh en
we have replaced your equipment you may dispose of the
original e quipment if it is in your possess io n.

 If we do not repair your equipment we will replace it with

equipment of the same make or similar make and
specification. For equipment which is over 5 years old
and up to 6 years old we will ask you to pa y 50% of the
current retail price of the equipment. For equipment over
6 years old and up to 7 years old we w ill ask you to 60%
of the current retail price and for equipment over 7 years
we will ask you to pa y 70%. You must al so pay us for
our supplier's delivery and/or installation charges and any
outstan di ng fee in st a l ments. W e will not b e r e sponsibl e
for any costs that you may inc ur to dispose of your

original equipment.
Food spoilage for freezing equipment only: if the equipment breaks
down or there is a n accidental failure of t he public electricity supply
(except as a result of bad weather) we will provide the cost of:

 Food spoilt in the freezing compartment (up to th e valu e

of £100 for any one claim ); or

 Hiring temporary f reezer space (up to the cost of £50 per

claim) to pre v en t the food from sp oiling. The m o st we

will pay in any one period of insurance is £500

WHAT IS NOT PROTECTED

c) Routine maintenance, cleaning, servicing and

descaling

d) Costs prote cted by any manufactur er's,

suppliers or installers guarantee or warranty.

e) Costs arising form not follow ing the

manufactu rers instru ctions

f) Costs arising from using your equipment in a

non-domestic environment, unless we agree to
the use in writing, beforehand

g) Accidental damage, theft, attempted theft,

malicious da ma ge or damage cau sed by fire or
explosion

a) Costs arising from being u nable to use the

equipment or from damage caused when your
equipment breaks down.

b) The cost of replacing any item or accessory

that is inte nded to be repla ceable. These
include: fuses, batteries, light bu lb s,
fluorescent lights, fluorescent tubes and
related starters, filters, attachments, spark
plugs, cables, plugs or light cover s. We will
also not protect the following: ceramic or
glass surface, oven liners.

GOVERNING LAW AND STATUTORY RIGHTS

Purchasing this plan doesn't affect your statutory rights. The plan is
governed b y English la w unless we ha ve agreed otherwise wi th you

RIGHTS OF THIRD PARTIES

This plan is for the benefit of you and anyone else we have agreed
with you. No benefits will be given to any one els e.

TRANSFERRING YOUR PLAN

You can transfer your plan to a new owner of the equipment as long
as you give us written details of the new owner. Your plan cannot be
transferred to any other piece of equipment.

CANCELLING YOUR PLAN

a) You may cancel this plan at any time by

giving 14 days notic e in writing.

b) If you cancel the plan during the period

covered by the manufacturers guarantee, and
you have made no claims under this plan, we
will give you a full refund.

c) If you cancel the plan after the manufacturers

guarantee has run out and you have not made
a claim, we will refund the part of your fee
relating to the remaining full month s
protection. We will not make any refunds if
you have made any claims during the period
of insurance.

d) If we cancel this plan, we will do so in writing

giving you 1 4 days noti ce to your la st known
address. We will refund to you the part of the
fee relating to the remaining full months
protection.

HOW TO CONTACT US OR COMPLAIN

 call our cu stomer serv ice departme nt on

08705 490 000:

 write t o the cust omer care ma nager at

Domestic & General Insurance PLC, Leicester
House, 17 Leicester St, Bedworth,
Warwickshire, CV12 8JP

 Email us at [e-mail] or by

clicking on 'contact us' at www.domgen.com
We want you to contact us so that we know what you think of us and
the services we provide. We hope you are satisfied with the services
we provide. If you are not satisfied, you can ask for your case to be
reviewed by us and a final decision made on behalf of the managing
director.

If you are still not satisfied you can ask the Financial Ombudsman
Service to review your case. They can be contacted at:
South Quay Plaza, 183 Marsh Wall, London E14 9SR
Telephone [phone]
Email: complaint@fina ncial-ombudsman.org.uk

DATA PROTECTION

Your details will be held and used by Domesti c & General Services
Limited and Domestic & Gene ral Insurance PLC and Brandt Group
to provide cu st omer
services, information about extended w arranties and for other
marketing purposes. We will discl o se you r in format ion to our
service providers and age n ts for these purposes. Your details may
also be used by us or carefully selected third parties for other
marketing purposes. We and the third parties may contact you by
mail, telephone or email. If you do not wish th ird par ti e s to recei ve
your data or do not wish for us to use your data for other marketing
purposes please put an X in this box.
To help keep your details accur ate we may use information we
receive from our partners. You can ask for a copy of your details (for
a small fee) and to correct any in accuracies. To make sure we
follow your instructions correctly and to improve our service we
may monitor or record our communications with you. Please note
that failu re to provide some or all of the inf ormation requested does
not affect your statutor y rights but may affect the quality of the
service provided.

TELEPHONING US

We may record your telephone ca lls with our representatives to
monitor and improve the quality of th e servi ce we provide.

N.B. Protec tion is subj ect to the T erms & Cond itions of th e plan
issued. A specimen of the plan giving full details of exclusions and
conditions can be obtained on request. Copies of any correspondence
relating to this application should be kept by the propose. A copy of
the accepted applicat ion form is available for up to 3 months after its
completio n. Purchasing a Domestic & General breakdown insurance
plan does not limit your prot ection under the manufacturer's
guarantee, not does it affect your statutory rights.

UNDERWRITTEN BY:

DOMESTIC & GENERAL INSURANCE PLC
SWAN COURT, MANSELL ROAD ,
WIMBLEDON, LONDON SW19 4AA

REGISTED NO. 485850 ENGLAND REGISTERED
OFFICE AT ABOVE ADDRESS
A MEMBER OF THE ASSOCIATION OF BRITISH
INSURERS AND OF THE INSURANCE
OMBUDSMAN SERVICE

UK ONLY

99626022 - 03/04