HE440S*F(BN,SX)
HE450S*F(BN,SX)
(*) Denotes Warranty Years
Super High Efficiency
Atmospheric Vent Gas Water Heaters
Page 2
Table of Contents
2
SectionPage
Introduction ______________________________________________ 5
How to Use this Manual _____________________________________ 6
Tools Required for Service ___________________________________ 6
Specifications_____________________________________________ 7
Sequence of Operation _____________________________________ 9
Power Up Sequence
Normal Heating Sequence
Abnormal Operation
Troubleshooting __________________________________________ 13
Burner Maintenance _______________________________________ 15
Burner Inspection
Burner Cleaning Procedure
Pilot Maintenance_________________________________________ 17
Pilot Inspection, Testing and Replacement
Blower Replacement ______________________________________ 19
Temperature Sensor Testing ________________________________ 21
Determine Water Temperature Inside Tank ____________________ 23
Gas Control Removal ______________________________________ 25
Gas Control Disassembly/Assembly __________________________ 26
Flammable Vapor Sensor Testing ____________________________ 27
120 VAC Circuit Trace _____________________________________ 28
Diptube Inspection _______________________________________ 28
Anode Inspection _________________________________________ 29
Blower Removal __________________________________________ 30
Inner Door Removal ______________________________________ 32
Inner Door Gasket Replacement _____________________________ 33
Inner Door Installation ____________________________________ 34
Pressure Switch Testing & Replacement _______________________ 35
Arrestor Cleaning _________________________________________ 37
Common Terms __________________________________________ 38
Notes __________________________________________________ 38
Parts List _______________________________________________ 39
Page 2
Page 3
WARNING
3
If the information in these instructions is not followed exactly, a fire or explosion may
result causing property damage, personal injury, or death.
What to do if you smell gas:
xDo not
xDo not touch any electrical switch; do not use any phone in your building
xImmediately call your gassupplierfrom a neighbor’sphone. Follow the gassupplier’s
instructions.
xIf y
Installation and service must be performed by a qualified installer, service agency, orthe
gas supplier.
try to light any appliance
oucannotreach your gassupplier, call the fire department.
DANGER
Donotstore oruse gasoline orotherflammable, combustible, orcorrosive vapors and
liquids in the vicinity ofthisor any other appliance.
CAUTION
Incorrect operation of this water heater may create a hazard to life and property and will
nullify the warranty.
If sweat fittings are to be used, DO NOT apply heat to the n
heater. Sweat the tubing to the adapter before fitting the adapter to the water
connections. It is imperative that heat is not applied
liner.
Turn off or disconnect the electrical power supply to the water heater before servicing.
Label all wires prior to disconnection when
improper anddangerousoperation. Verify properoperation afterservicing.
servicing controls. Wiring errorscancause
tothe nipplescontaining a plastic
ipplesontopofthe water
NOTICE
Before proceeding, please inspect the water heater and its components for possible
damage. DO NOT install any water heater with damaged components. If damage is
evident, then please conta
manufacturer listed on the rating plate for replacement parts.
ct the supplier where the water heater was purchased or the
Page 3
Page 4
WARNING
4
Water heaters are heat producing appliances. To avoid damage or injury, do not store
materials against the water heater or any of its components. Use proper care to avoid
unn
ecessary contact, especially by children, with the water heater and its components.
Under no circumstances must flammable materials, such as gasoline or paint thinner be
used
or stored in the vicinity of this water heater or in any location in which the fumes
could reach the water heater.
Hydrogen gas can be produced in an opera
from the tank for a long period of time (generally two weeks or more). Hydrogen gas is
extremely flammable. To prevent the
recommend a hot water faucet to be open for several minutes at the kitchen sink before
you use any electrical appliance which i
present, there will be an unusual sound such as air escaping through the pipes as hot
water begins to flow. Do not smoke
open.
DO NOT ATTEMPT TO LIGHT ANY GAS APPLIANCE IF YOU ARE NOT CERTAIN OF THE
FOLLOWING:
Liquefied petroleum gas
supplier that aids in the detection of the gas. Most people recognize this odor as a “sulfur”
or “rotten egg” smell. Other conditi
diminish in intensity, or ”fade,” and not be as readily detectable. If you have a diminished
sense of smell, or are in
gas supplier from a neighbor's telephone. Gas detectors are available. Contact your gas
supplier, or plumbing professional for more information.
F
AILURE TO INSTALL AND MAINTAIN A NEW, LISTED 3/4” X 3/4” TEMPERATURE AND
PRESSURE RELIEF VALVE WILL RELEASE THE MANUFACTURER FROM ANY CLAIM THAT
MIGHT RESULT FROM EXCESSIVE TEMPE
es/propane gas andnatural gashave anodorant addedby the gas
ons, such as “odorantfade” cancause the odorantto
any way unsure ofthe presence of gas, immediately contact your
ting water heater that has not had water drawn
possibility of injury under these conditions, we
s connected to the hot water system. If hydrogen is
or have open flame near the faucet at the time it is
RATURE AND PRESSURES.
Page 4
Page 5
Introduction
5
The Bradford White DEFENDER Safety System
®
The Bradford White DEFENDER Safety System was designed to resist the ignition of
flammable vapors that can occur outside of the water heater. Use and installation are nearly
identical to previous versions of atmospherically fired and vented water heaters. A number of
exclusive design features are incorporated in the system that will require additional knowledge
on the part of the qualified service provider. The following information will instruct service
professionals on the function, proper diagnosis, and repair of water heaters employing the
Bradford White DEFENDER Safety System.
Introduction
The new Bradford White Super High Efficiency atmospheric vent gas water heaters are
designed to provide reliable performance with enhanced standard features. New design features
include reliable spark-to-pilot ignition system, enhanced diagnostics, simplified servicing, and
the Bradford White Defender Safety System.
Spark-to-Pilot Ignition System - employing the spark-to-pilot ignition system promotes
reliable and consistent pilot and main burner ignitions to provide hot water on demand.
Integrated Immersion Thermal Well/Gas Control with LED - was developed for ease of
troubleshooting by providing simple diagnostic codes to pinpoint an installation or component
performance issue.
The gas control maintains water temperature, ignition sequence, and regulates gas flow. If a
situation outside of normal operating parameters exists, the gas control diagnostic LED will
flash a code to positively identify an operational issue.
This service manual is designed to facilitate problem diagnosis and enhance service efficiency.
To further promote quicker service times, the gas control can be removed and replaced without
draining the water heater.
Please read the service manual completely before attempting service on this new series of super
high efficiency gas models.
How the Safety System Works
During normal operation, air for combustion is drawn into the water heater through the
openings in the jacket. This air travels down and around the combustion chamber and enters
through holes in the very bottom of the corrosion resistant combustion chamber bottom. The air
then travels up through the flame arrestor louvers, where the velocity of the air is increased and
its direction altered. The air then mixes in a normal manner with supplied gas and is efficiently
combusted, producing very low NOx emissions.
In the unlikely event trace amounts of flammable vapors are present in the air flowing into the
combustion chamber, the vapors are harmlessly ignited by the burner. If flammable vapors are
Page 5
Page 6
How toUsethis Manual
6
in sufficient quantity to prevent normal combustion, the flammable vapor sensor recognizes this
and shuts down the pilot and main burner. Should the flammable vapors continue to burn, the
flame arrestor prevents the flames from traveling backwards and igniting vapors outside of the
combustion chamber. And, the resettable thermal switch will open and shut down the pilot and
main burner.
How to Use this Manual
It is intended for this manual to be used by qualified service personnel for the primary purpose
of troubleshooting and repair of the Bradford White Super High Efficiency atmospheric gas
water heaters. Understanding the sequence of operation section of this manual will contribute
greatly to troubleshooting the water heater.
The Honeywell WV4462 Electronic Gas Control will display error codes in the event of
abnormal operation. Error codes are listed in the troubleshooting chart beginning on page 13 of
this service manual. The troubleshooting chart will also indicate the probable cause for the error
code and direct the service professional to a service procedure to properly diagnose the
abnormal operation.
Contact the Bradford White technical support group immediately if diagnosis cannot be made
using the methods described in this service manual.
Tools RequiredforService
Manometer: A liquid “U” tube type or a digital (magna-helic) type can be used. This device is
used to measure gas and/or air pressure and vacuum.
Multi-Meter: A digital type is strongly recommended. This device is used to measure electrical
values. The meter you select must have the capability to measure volts AC, volts DC, amps,
micro-amps and ohms.
Electronic Probes: In some cases, standard multi-meter probes will damage or simply not be
effective to obtain certain voltage and ohm reading. It will be necessary to have special
electronic “pin” type multi-meter probes. These probes are available at most electronic
wholesale outlets.
Thermometer: Used to measure water temperature. An accurate thermometer is recommended.
Water Pressure Gage: Used to measure water supply pressure. Also used to determine tank
pressure by adapting to the drain valve of the heater.
Various Hand Tools: Pipe wrench, channel locks, open end wrenches (3/8", 7/16", 1/2"), 12"
crescent wrench, Allen wrench set, screw drivers (common & Phillips), torx bits, 1/4" nut
driver, pliers (common & needle nose), socket set, side cutters, wire cutters, wire strippers, wire
crimpers, torpedo level, small shop vac, step ladder, flashlight, and 5 gallon pail.
Page 6
Page 7
Specifications
7
Power Supply
Gas Supply Pipe
Approved Gas Type
Gas Pressure
Approved Vent Materials
Recommended Minimum
Clearance for Servicing
Water Supply Pressure
ECO Limit
Pressure Switch Setting
(normal altitude)
Temperature Setpoint Range
Dedicated 120VAC, 60 Hz, 15A
Minimum 1/2” (Schedule 40 black iron pipe
recommended)
Natural or Propane; unit must match gas type supplied
5” w.c. minimum for Natural Gas; 11” w.c. for Propane;
14” w.c. maximum for Natural Gas / Propane
Single or Double Wall Metal Vent Pipe
18” from top; 24” from front; 4” from sides and rear
150 psi maximum allowable working pressure; check local
codes for supply pressure
188°F (87°C)
-0.20” w.c.
60°F (16°C) to 160°F (71°C); approximate temperatures
Indefinite (selfclears iffaultclearsfor at least15
aximum; 1 second mini-
mum)
r to reset)
seconds)
Wiring Diagram
Page 8
Page 9
Sequence of Operation
9
Power Up Sequence
1. Start-up: Upon power up, the gas control runs a safe start check with a typical
delay of 5 seconds.
2. Flammable Vapor Verification: The gas control verifies that the Flammable Vapor
Sensor is in the proper operating range prior to energizing any components. If the
sensor is within the proper range, the gas control resumes normal operation. If the
Flammable Vapor Sensor is out of range, the gas control LED immediately flashes
7 times with a 3 second pause.
Normal Heating Sequence
1. Thermostat Calls for Heat: Prior to energizing the blower, the gas control verifies
the safety circuit to see if it is in the correct state. Normal switch positions in the
safety circuit are as follows:
A) Pressure switch normally open;
B) Blower temperature switch normally closed.
If the safety circuit is closed, the gas control LED flashes 2 times with a 3 second
pause. The gas control waits 2 minutes. Then, the blower is energized for 30
seconds. This cycle repeats until the safety circuit opens.
2. Blower Energizes
3. Safety Circuit Check: If the safety circuit does not close within 30 seconds, the
gas control LED flashes 3 times with a 3 second pause. The blower runs for a
maximum of 30 seconds every 2 minutes trying to close the safety circuit. This
cycle repeats as long as there is a call for heat.
4. Blower Pre-Purge (15 seconds)
5. Trial for Pilot Ignition (90 seconds): The gas control lights the pilot by activating
the spark igniter and gas flow to the pilot burner. If flame is not sensed within 90
seconds, the spark igniter and gas flow are deactivated. The blower will postpurge,
and the gas control LED flashes 6 times then 1 time with a 3 second pause.
6. Main Burner Ignition: After pilot flame is sensed, the gas control activates the
main valve for main burner ignition. The gas control will ignore flame signals for 3
seconds to allow for the main burner to stabilize.
Page 9
Page 10
Sequence of Operation
10
Normal Heating Sequence (cont’d)
7. Steady State Operation: During steady state operation, the gas control monitors:
Temperature Sensor: When the setpoint temperature is satisfied, the gas control is
shutdown, and the blower will postpurge for 15 seconds. The gas control LED
flashes a short flash once every 4 seconds (Idle status code).
Pressure Switch / Blower Temperature Switch: If either switch opens, the pilot and
main valves are shutdown. The blower continues to run for 30 seconds attempting
to close the circuit. The gas control LED flashes 3 times with a 3 second pause.
Flame Sensor: If flame is lost, the pilot and main valves are shutdown. The blower
runs for 15 seconds. The gas control attempts to re-light the pilot 4 times. If
unsuccessful, the blower is shutdown, and the gas control proceeds to a 5 minute
lockout. The gas control re-attempts to light the pilot starting at Normal Heating
Sequence #2.
8. Thermostat Satisfies: Gas control LED flashes once every 4 seconds.
9. Burner Off
10.Blower Postpurge (15 seconds)
Abnormal Operation
1. Flammable Vapor Sensor Fault:
A) If the resistance is greater than 70,000 ohms: The gas control immediately turns
off all outputs. The gas control waits and monitors resistance for 30 seconds. If the
resistance is greater than 65,000 ohms after 30 seconds, the gas control proceeds
to verify resistive delay for 2 minutes and flashes 7 times with a 3 second pause.
This process is repeated 5 times until the control either returns to normal operation
or proceeds to flammable vapor lockout.
B) If the resistance is below 240 ohms: The gas control immediately turns off all
outputs and proceeds to flash 8 times then 1 time with a 3 second pause. The error
self clears if the resistance returns to normal range for at least 15 seconds.
Page 10
Page 11
Sequence of Operation
11
Abnormal Operation (cont’d)
2. Temperature Sensor Fault:
A) Temperature Sensor Open Circuit: The gas control immediately turns off all
outputs and proceeds to flash 8 times then 2 times with a 3 second pause. The
error self clears if the fault clears for at least 15 seconds.
B) Temperature sensors not reading the same temperature within ±5°F: The gas
control immediately turns off all outputs and proceeds to flash 8 times then 2 times
with 3 second pause. The error self clears if the fault clears for at least 15 seconds.
C) Water Temperature in excess of ECO (Energy Cut Off) Limit: The gas control
immediately turns off the pilot and main valves. The gas control LED proceeds to
flash 4 times with a 3 second pause.
To reset the gas control, rotate the setpoint knob to the minimum setting for at least
6 seconds before returning to desired temperature setting.
3. Pressure Switch / Blower Temperature Switch (Safety Circuit) Fault:
A) Pressure Switch Closed at Start of Call for Heat: The gas control proceeds to
flash 2 times with a 3 second pause. The gas control waits 2 minutes, and then
turns the blower on for 60 seconds. The blower turns off after 60 seconds, and
the control waits for the pressure switch to open.
B) Pressure Switch Failed to Close: The gas control runs the blower for 60
seconds waiting for the pressure switch to close. If the switch does not close in
60 seconds, the blower turns off, and the control flashes 3 times with a 3 second
pause. The gas control waits two minutes before turning on the blower for
another 60 seconds to see the circuit close. This cycle repeats as long as there
is a call for heat or until the circuit closes.
C) Pressure Switch / Blower Temperature Switch Opens During Burner Operation:
The gas control turns off the pilot and main valve and runs the blower for 15
seconds (inter-purge) waiting for the pressure switch and/or blower temperature
switch to close. If either switch fails to close, the control proceeds as described
in 3B above. If the circuit closes again by the end of the inter-purge, the recycle
counter is incremented. If the recycle count has not reached its limit (4),
another trial for ignition begins. If the recycle count has been reached, the gas
control turns off the blower and flashes 6 times then 2 times with a 3 second
pause. The gas control waits 5 minutes before repeating the ignition sequence.
Page 11
Page 12
Sequence of Operation
12
Abnormal Operation (cont’d)
4. Trial for Ignition Fault:
A) Pressure Switch / Blower Temperature Switch Opens During Trial: The gas
control stops the trial for ignition. The gas control monitors the pressure switch
until it closes. If the pressure switch closes within 30 seconds, the gas control
will continue with the trial for ignition starting at blower pre-purge.
B) Flame Not Sensed: The gas control energizes the spark igniter attempting to
light the pilot and prove flame. If flame is not sensed within 90 seconds, the
spark igniter turns off, the pilot valve is closed, and the gas control runs the
blower through postpurge. The gas control LED flashes 6 times then 1 time with
3 second pause. The control waits 5 minutes before repeating the ignition
sequence.
5. Flame Sensing Fault:
A) Flame Lost During Run: The gas control turns off pilot and main valves and runs
the blower for 15 seconds (inter-purge). The gas control increments the recycle
count, if the recycle count has not reached its limit (4), another trial for ignition
begins. If the recycle count has been reached, the gas control LED flashes 6 times
then 3 times with a 3 second pause. The gas control waits 5 minutes before
repeating the ignition sequence.
B) Flame Sensed Out of Sequence: The gas control only looks for pilot flame when
the blower is running. If flame is present when the pilot valve is not open, the gas
control continues to wait for flame loss and flashes 5 times with 3 second pause.
This continues until flame is lost. Once the flame signal is lost, the control flashes 6
times then 4 times with a 3 second pause. The control waits 5 minutes before
repeating the ignition sequence.
Page 12
Page 13
pply
(
)
)
p
(
)
g
yp
p
g
Troubleshooting
13
Observe the green LED on the water heater gas control. Error
codes are displayed with a 3 second pause before repeating.
Once the error code is known, check and repair th
as recommended in the table below.
Temp erature demand is satisfied
(no call for heat)
Temp erature on Setb a ck Control is
adjusted down to preve nt burner
o
Tank temp e rature below setpoint of
thermostat
1.
2. Pilot tube blocked or re stricted
3. Oxidation build-up on pilot
electrode
4. Wire d a mage to pilot asse mb ly or
bad co nnection at
1. Pressure switch tubing kinke d or
blocked
d
2. Blocked pressure tap on switch
or blower
3. Fault
1. V
config uration
2. Pressure switch tubing kinke d or
blocked
3. Faulty pre ssure switch
4. Blower not spinning up to speed
5. Damp e r (insi
opening
6. Faulty blower temp erature switch
1. Temperature senso r out of
calibration
2. Faulty gas co ntrol
Pilot valve stuck in open positionRe place gas contro l
1. Unstable pilot
2. Pilot tube block or restricte d
3. Oxidation build-up on pilot
er
electrode
4. Wire d a mage to pilot asse mb ly or
bad co nnection at
voltage interrupted.
era tion
Unsta ble pilot
as contro l
ressure s witch
entblockage or impro p e rvent
de blower)notfully
as valve
e water heater,
Turn Power On
Normal ope ration
Normal ope ration
Normal ope ration
1. See Burner Inspe ction on page
15
2-4. See Pilot Inspe ction, Testing
and Repla cement on page 17
See Pressure Switch Te sting and
Replacement on page 35
1. Verify cord sets a re fully plugged
in
2. See Pressure Switch Testing and
Replacement
1. Test Gas
Sens or
2. Repla ce gas control if necessary
1. See Burner Inspe ction on page
15
2-4. See Pilot Inspe ction, Testing
and Repla cementonpage 17
onpage 35
Control & Temp e rature
Page 13
Page 14
gasp
p
g
p
p
p
Troubleshooting
14
LED StatusControl StatusProbable CauseService Procedure
1. Vent blockage or impr o per vent
config uration
2. P ressure switch tubing kinked or
blocked
3. Fa ulty pressure switch
4. Blower not spinning up to spee
ets
5. Damper (ins ide blower) not fully
opening
6. Fa ulty blower temp eratu re switch
1. Uns ta ble pilot
2. P ilot tube block or
3. Oxidation build-up on pilot
electrode
4. Wire damage to pilot assemb ly or
bad co nne ction at gas control
5. Insufficie nt co mbus tion air
6. Insufficie nt
Pilot valve stuck in open positionRe place gas contro l
1. Fla mmable va por pre sent
2. Fla mmable va por sensor expo s e d
to excessive mo isture
3. Fla mmable va por sensor expo s e d
to extre me ambie nt temp e rature
4. Rese ttab le thermal sw itchopen
1. Fla mmable va por sensor out of
speci
fication; verify Flammable Vapor
Senso r (FVS) re sistance is not below
25,000 Ohms.
2. Possible short in flammable va por
se ns or or re settable thermal sw itch
wirin
1. Damage to temperature sensor
wires
2
. Temperature sensorres istance
out of range
3. Re
lace t e mperature s enso r
1. Verify control is not wet or
phys
ically damaged
2. Rese t co ntro l on/off switch
3. Repla ce gas co ntrol if 8-3 e rro r
ers ists
1. Verify control is not wet or
physically damaged
2. R
es et contro l on/off switch
3. Repla ce gas co ntrol if 8-4 error
ers ists
restricted
ressure
1. See Burne r Ins pe ction on
page 15
2-4. See Pressure Switch Testing
d
and Repla ce m
1. See Burne r Ins pe ction on
page 15
2-4. See Pilot Ins pe ction, Testing
and Repla ce ment on page 17
5. Refer to Ins tallation &
Operation Manual
See Flammable Vapo r Senso r Testing on page 27
See Flammable Vapo r Senso r Testing on page 27
See Temp erature Sensor Te sting
on page 21
See Gas Control Remo val on
page 25
1. Repla ce gas contro l if wet or
physically damaged
2. Cycle po w e r
3. Repla ce gas contro l
ent on page 35
Six fla she s, two
flashes, three
se co nd pause
(So ft Lockout)
Six fla she s, three
flashes, three
se co nd pause
(So ft Lockout)
Six fla shes, four
fla
shes, three
se co nd
Seven flashes,
three second
Eight fla shes,
one flash, three
se co nd pause
Eight fla shes,
tw o flashes,
three second
Eight fla shes,
three flashes,
three second
Eight fla shes,
four flashes,
three second
aus e
pause
pause
pause
pause
Pressure switch or
blowe r temp switch
opened during
burner operation,
system auto res
after(5)minute s
Pilotfla me
extinguished,
system autoresets
after(5)minute s
Unde sired false
pilot flame s ense d,
system auto resets
Flammable vapor
se nso r or
resettable the rmal
switch fault
detected, see
warning label
Flammable vapor
se ns or out of
specification,
possible short
Temp erature
se ns or fault
dete cted
Gas control
electronics fault
dete cted
Gas contro l fault
dete cted
Page 14
Page 15
Burner Maintenance
15
Burner Inspection
At periodic intervals (every 6 months), a visual inspection should be made of the pilot
and main burner for proper operation and to assure no debris is accumulating. The
pilot flame should be stable. Some causes for an unstable pilot flame are:
a) Gas pressure is out of specification.
b) Pilot flame not fully engulfing spark/flame sensor.
The main burner should light smoothly from the pilot and burn with a blue flame with a
minimum of yellow tips.
Steel burner models self adjust air to gas ratio mixture and do not have an adjustable
air shutter. The main burner must be free from any debris accumulation that may
effect burner operation (See Burner Cleaning Procedure below).
Burner Cleaning Procedure
Step 1. Move the gas control power switch to the “OFF”
position.
Gas control power
switch
Step 2. Unplug the water heater from the wall outlet.
Blower (water heater)
power cord
Step 3. Turn off the gas supply to the water heater.
Step 4. Remove the outer door.
Outer door
Page 15
Page 16
Burner Maintenance
16
Burner Cleaning Procedure (cont’d)
Step 5. Remove the (4) 1/4” hex drive screws holding the
right side inner door in place.
(4) 1/4” hex drive
screws
Step 6. Disconnect the pilot tube
using a 7/16” wrench and the main burner
feedline with a 3/4” wrench from the gas
control.
Step 7. Disconnect the spark igniter/flame sensor wire
from gas control.
Pilot andmain feed-
lines
Gas control
Right side
inner door
Spark igniter/flame
sensor wire
Step 8. Remove the burner assembly from the combustion
chamber.
Burner assembly
Burner surface area
and burner ports
Step 9. Thoroughly inspect the burner surface area and
burner port area and remove any loose debris.
Step 10. Unscrew the burner from the main burner orifice.
Main feedline
Main burner
orifice
Step 11. Remove the main burner orifice from the main
feedline using a 1/2” wrench. Inspect the orifice and clean or
replace, if necessary.
Page 16
1/2” wrench
Page 17
Pilot Maintenance
17
Burner Cleaning Procedure (cont’d)
Step 12. Reassemble the burner assembly and reinstall into the water heater.
Restore gas supply and check for gas leaks.
Step 13. To resume operation, follow the instructions located on the water heater
lighting instruction label. Or, use the lighting instructions located in the water heater
installation and operating manual.
Pilot Inspection, Testing and Replacement
Step 1. Move the gas control power switch to the “OFF”
position
Gas control power
switch
Step 2. Unplug the water heater from the wall outlet.
Blower (water heater)
power cord
Step 3. Turn off the gas supply to the water heater.
Step 4. Remove the outer door.
Outer door
Step 5. Remove the (4) 1/4” hex drive screws holding the
right side inner door in place.
(4) 1/4” hex drive
screws
Right side
inner door
Step 6. Disconnect the pilot tube
using a 7/16” wrench and the main burner
feedline with a 3/4” wrench from the gas
control.
Pilot andmain feed-
lines
Page 17
Page 18
Pilot Maintenance
18
Pilot Inspection, Testing and Replacement (cont’d)
Step 7. Disconnect the spark igniter/flame sensor wire
from gas control.
Gas control
Spark igniter/flame
sensor wire
Step 8. Remove the burner assembly from the combustion
chamber.
Burner assembly
Step 9. Remove the pilot assembly from the main feedline
using a 1/4" nut driver.
Pilot assembly
1/4” nutdriver
Step 10. Visually inspect the spark igniter/flame sense wire for damage. Replace
the pilot assembly, if damage is found.
Step 11. With a multi-meter set to the ohms setting, check
continuity through the spark igniter/flame sense wire. Replace
the pilot, if there is no continuity.
Multi-meter
Step 12. Visually inspect the spark igniter/flame sense electrode for deterioration.
Replace the pilot assembly, if necessary. The electrode should not be in contact with
pilot hood. If it is in contact with the pilot hood, carefully adjust electrode to a gap
distance of 3/32" from the pilot hood.
Step 13. Visually inspect the spark igniter/flame sense electrode for oxidation build
up. Carefully clean any oxidation using very fine emery cloth.
Page 18
Page 19
Blower Replacement
19
Pilot Inspection, Testing and Replacement (cont’d)
Step 14. Visually inspect the pilot tubing for kinks or cracks. If damage is found,
replace the pilot assembly.
Step 15. Inspect the pilot tubing and pilot orifice for blockages:
a) Remove ferrule nut from the bottom of the pilot
assembly using a 7/16" wrench.
b) Remove the pilot tube and pilot orifice.
c) Inspect the pilot tubing and pilot orifice for
blockages. Clean or replace, as necessary.
Step 16. Reassemble the pilot assembly and install it on the main feedline.
Reinstall the burner assembly into the combustion chamber. Restore the gas supply
and check for gas leaks.
Step 17. To resume operation, follow the instructions located on the water heater
lighting instruction label. Or, use the lighting instructions located in the water heater
installation and operating manual.
Blower Removal & Installation
Step 1. Move the gas control power switch to the “OFF”
position.
Gas control power
switch
Step 2. Unplug the water heater from the wall outlet.
Blower (water heater)
power cord
Page 19
Page 20
Blower Replacement
20
Blower Removal & Installation (cont’d)
Step 3. Disconnect the vent system from the draft hood
that is mounted on top of the blower.
Ventsystem
Step 4. Remove the draft hood from the blower and retain
it for use on the new blower.
Draft hood
Blower
Step 5. Unplug the cord sets from the blower.
Cord sets
Step 6. Remove the three blower mounting screws using a
1/4” nut driver and retain for later use.
1/4” nut driver
Blower
Step 7. Remove the blower from the top of the water
heater.
Top of water
heater
Water heater tank flue
Step 8. Clean any debris from the jacket head of the water heater.
Step 9. Set the new blower in place using the water heater tank flue and the
screw holes in the jacket head.
Step 10 Secure the blower in place using the screws from Step 6.
Step 11. Re-install the draft hood from Step 4.
Step 12. Reconnect the vent system to the draft hood.
Page 20
Page 21
TemperatureSensor Testing
21
Blower Removal & Installation (cont’d)
Step 13. Reconnect the cord sets from Step 5.
Step 14. Plug the water heater into the wall outlet.
Step 15. To resume operation, follow the instructions located on the water heater
lighting instruction label. Or, use the lighting instructions located in the water heater
installation and operating manual.
Temperature Sensor Testing
CAUTION
Do not use standard multi-meter probes for this testing. Doing so will damage the connector. Use special pin type electronic probes or small diameter wire pins insert
connector.
ed into
Follow the procedure, below, if the water heater gas control has gone into a ECO
lockout (4 flash, 3 second pause). Reset the gas control by rotating the setpoint knob
to the minimum setting for at least 6 seconds before returning to the desired water
temperature setting.
Step 1. Move the gas control power switch to the “OFF”
position.
Gas control power
switch
Step 2. Unplug the water heater from the wall outlet.
Blower (water heater)
power cord
Page 21
Page 22
TemperatureSensor Testing
22
Temperature Sensor Testing (cont’d)
Step 3. Disconnect the spark igniter from the gas control.
Gas control
Spark igniter/flame
sensor wire
Step 4. Disconnect the gas control power harness from the
bottom of the control.
Gas control power harness
Step 5. Disconnect the flammable vapor sensor /
resettable thermal switch (FVS/RTS) harness from the bottom of
the control.
FVS/RTS harness
Step 6. Using a slotted screwdriver, remove the screw
(holding the cover on) at the bottom of the gas control.
Slotted screwdriver
Step 7. Depress both tabs on the top of the gas control
cover and pull to remove.
Step 8. Disconnect the temperature sensor wire harness
from the gas control board.
Temperature sensor wire
harness
Page 22
Page 23
Determine Tank Temperature
23
Temperature Sensor Testing (cont’d)
CAUTION
Do not use standard multi-meter probes for this testing. Doing so will damage the connector. Use special pin type electronic probes or small diameter wire pins insert
connector.
Step 9. With a multi-meter set to the ohms setting,
measure the resistance between the middle and right side
wires.
Multi-meter leads
Step 10. With a multi-meter set to the ohms setting,
measure the resistance between the middle and left side wires.
ed into
Multi-meter leads
Determine the correct resistance values using the Determine the Water Temperature
Inside the Tank procedure below. If the values are correct, replace the gas control,
otherwise replace the temperature sensor.
Determine Water Temperature Inside Tank
WARNING
Stored water may be HOT when performing the following steps in this procedure. Take
necessary precaution to prevent personal injury.
Note: It is important to understand once the resistance for the temperature sensor is
determined using the Temperature Sensor Testing Procedure on page 21, water flow
through the water heater should not occur. Prior to performing the steps below, turn
off the cold water supply to the water heater. This will prevent cold water flow into the
tank affecting the resistance value of temperature sensor.
Page 23
Page 24
Determine Tank Temperature
24
Determine Water Temperature Inside Tank (cont’d)
Step 1. Move the gas control power switch to the “OFF”
position.
Gas control power
switch
Step 2. Draw approximately 4 gallons of water from the drain valve into a
container and discard. Draw an additional gallon and immediately measure the water
temperature using an accurate thermometer. It may be necessary to open a hot water
faucet to allow heater to drain.
Step 3. Using the chart below, determine the correct resistance value for the
water temperature from Step 2.
Example: If temperature of water is 84°F, then the resistance through the sensor
would be 8449 (see shaded area). NOTE: Sensor resistance increases as the
temperature falls.
Step 1. Move the gas control power switch to the “OFF”
position.
Step 2. Unplug the water heater from the wall outlet.
Step 3. Drain the water heater to a point below the gas control level.
Gas control power
switch
Blower (water heater)
power cord
Step 4. Turn off the gas supply to the water heater and disconnect the gas piping
from the gas control.
Step 4. Disconnect the pilot tube
using a 7/16” wrench and the main burner
feedline with a 3/4” wrench from the gas
control.
Pilot andmain feed-
lines
Step 5. Disconnect the wire harnesses and spark igniter/
flame sense wire from the gas control.
Gas control
Spark igniter/flame
sensor wire
Wire harnesses
Step 6. Spin the gas control out of the water heater tank.
Page 25
Page 26
GasControl Assembly
26
Gas Control Disassembly / Assembly
Following the steps below allows for the removal of the gas control from the
temperature sensor well without removing the temperature sensor well from the tank.
Step 1. Move the gas control power switch to the “OFF”
position.
Gas control power
switch
Step 2. Unplug the water heater from the wall outlet.
Blower (water heater)
power cord
Step 3. Turn off the gas supply to the water heater and disconnect the gas piping
from the gas control.
Step 4. Disconnect the pilot tube
using a 7/16” wrench and the main burner
feedline with a 3/4” wrench from the gas
control.
Pilot andmain feed-
lines
Step 5. Disconnect the wire harnesses and spark igniter/
flame sense wire from the gas control.
Gas control
Spark igniter/flame
sensor wire
Wire harnesses
Page 26
Page 27
Flammable Vapor Sensor Testing
27
Gas Control Disassembly / Assembly (cont’d)
Step 6. Using a slotted screwdriver (or a T-15 torx),
remove the screw (holding the cover on) at the bottom of the gas
control.
Slotted screwdriver
Step 7. Depress both tabs on the top of the gas control cover and pull to remove.
Step 8. Disconnect the temperature sensor wire harness
from the gas control board.
Temperature sensor wire
harness
Flammable Vapor Sensor Testing
Step 1. Move the gas control power switch to the “OFF”
position.
Gas control power
switch
Step 2. Disconnect the flammable vapor sensor /
resettable thermal switch (FVS/RTS) harness from the gas
control.
FVS/RTS harness
Page 27
Page 28
120 VAC Circuit Trace
28
Flammable Vapor Sensor Testing (cont’d)
Step 3. Using a multi-meter set to the ohms setting, measure the resistance of
the flammable vapor sensor.
Step 4. Using a multi-meter set to the ohms setting, measure the resistance of
the resettable thermal switch (between the left two pins of the wire harness). The
resistance must be between 3,000 and 48,000 ohms for both the switch and sensor. If
the resistance is out of this range, verify that the resettable thermal switch has not
been tripped. If it hasn’t, replace the thermal switch.
120 VAC Circuit Trace
Step 1. Verify 120VAC and proper polarity are at the wall outlet.
Step 2. With the water heater plugged in and the gas control power switch in the
“ON” position verify LED status.
Dip Tube Inspection and Replacement
WARNING
Water heater components and stored water may be HOT when performing the following
steps in this procedure. Take necessary precaution to prevent personal injury.
Step 1. Move the gas control power switch to the “OFF” position
Step 2. Unplug the water heater from the wall outlet.
Step 3. Turn off the cold water supply to the water heater. Connect a hose to the
drain valve of the water heater and route to an open drain. Open a nearby hot water
faucet to vent the water heater for draining. Open the drain valve of water heater and
allow the water heater to drain to a point below the inlet connection nipple.
Step 4. Disconnect the inlet nipple from the plumbing system.
Step 5. With an appropriate tool, such as a pipe wrench, remove the inlet nipple/
diptube from the water heater. Use caution not to damage pipe threads.
Step 6. Visually inspect the inlet nipple/diptube. The inlet nipple/diptube should
be free of cracks and any blockage. Hydro-jet slots should be open and free of any
blockage. Any damage, such as cracks, restriction due to deformation, or
unintentional holes are not field repairable and the inlet nipple/diptube must be
replaced.
Page 28
Page 29
Anode Inspection
29
Dip Tube Inspection and Replacement (cont’d)
Step 7. Upon completion of the inspection or subsequent replacement, reinstall
the inlet nipple/diptube into the water heater. Connect the nipple to the plumbing
system, resume water supply to the water heater, refill the water heater and check for
leaks.
Step 8. To resume operation, follow the instructions located on the water heater
lighting instruction label. Or, use the lighting instructions located in the water heater
installation and operating manual.
Anode Inspection and Replacement
WARNING
Water heater components and stored water may be HOT when performing the following
steps in this procedure. Take necessary precaution to prevent personal injury.
Step 1. Move the gas control power switch to the “OFF” position
Step 2. Unplug the water heater from the wall outlet.
Step 3. Turn off the cold water supply to the water heater. Connect a hose to the
drain valve of the water heater and route to an open drain. Open a nearby hot water
faucet to vent the water heater for draining. Open the drain valve of water heater and
allow the water heater to drain to a point below the outlet connection nipple.
Step 4. Disconnect the outlet nipple from the plumbing system.
Step 5. With an appropriate tool, such as a pipe wrench, remove the outlet
nipple/anode from the water heater. Use caution not to damage the pipe threads.
Step 6. Visually inspect the outlet nipple/anode. The outlet nipple/anode should
show signs of depletion, which is normal. If depletion is one-half the original anode
diameter (approximately 3/4” diameter), replacement is recommended. If any of the
steel core of the anode is exposed, replacement is recommended.
Step 7. Upon completion of the inspection or subsequent replacement, reinstall
the outlet nipple/anode into the water heater. Connect the nipple to the plumbing
system, resume water supply to the water heater, refill the water heater, and check for
leaks.
Step 8. To resume operation, follow the instructions located on the water heater
lighting instruction label. Or, use the lighting instructions located in the water heater
installation and operating manual.
Page 29
Page 30
Blower Removal
30
Remove the Blower to Gain Access to the Flue Baffle
Step 1. Move the gas control power switch to the “OFF”
position.
Gas control power
switch
Step 2. Unplug the water heater from the wall outlet.
Blower (water heater)
power cord
Vent system
Step 3. Disconnect the vent system from the draft hood
that is mounted on top of the blower.
Draft hood
Blower
Step 4. Unplug the cord sets from the blower.
Cord sets
Step 5. Remove the (3) blower mounting screws using a
1/4” nut driver and retain for later use.
1/4” nutdriver
Page 30
Page 31
Blower Removal
31
Remove the Blower to Gain Access to the Flue Baffle (cont’d)
Blower
Step 6. Remove the blower from the top of the water
heater.
Step 7. Remove the flue baffle from the water heater.
Top of water
heater
Water heater tank flue
Flue baffle
Step 8. Inspect the baffle for deterioration and missing restrictors. Clean any
scale or debris build-up. Replace with a new baffle, as necessary.
Step 9. Reinstall the baffle into the flue. Be sure the baffle hanger tab is inserted
into the notch locations at the top of the flue.
Step 10. Check the burner to ensure no scale has accumulated during operation.
See the Burner Cleaning Procedure on page 15, if accumulation has occurred.
Step 11. Secure the blower in place using the screws from Step 5.
Step 12. Reconnect the vent system to the draft hood.
Step 13. Reconnect the cord sets from Step 4.
Step 14. Plug the water heater into the wall outlet.
Step 15. To resume operation, follow the instructions located on the water heater
lighting instruction label. Or, use the lighting instructions located in the water heater
installation and operating manual.
Page 31
Page 32
Inner Door Removal
32
Inner Door Removal Procedure
Step 1. Move the gas control power switch to the “OFF”
position.
Gas control power
switch
Step 2. Unplug the water heater from the wall outlet.
Blower (water heater)
power cord
Step 3. Remove the outer door.
Outer door
Step 4. Remove (4) 1/4” hex drive screws from the right
side inner door.
(4) 1/4” hex drive
screws
Left side inner door
Step 5. Remove (2) 1/4” drive screws from the left side
inner door.
1/4” hex drive
screws
Step 6. Remove the connectors attached to the resettable
thermal switch on the right side inner door.
Rightside
innerdoor
Page 32
Connectors attached to reset-
table thermal switch
Page 33
Inner Door GasketReplacement
33
Inner Door Removal Procedure (cont’d)
Step 7. Inspect both inner doors for any of the following imperfections: tears,
missing material, cracks, dirt or debris, lack of adhesion to the inner door, material left
on combustion chamber, or any other imperfections that will inhibit a proper seal.
If any of the imperfections above are present, replace the inner door gasket following
the Inner Door Gasket Replacement Procedure. If not, replacement of the inner door
gaskets is not necessary.
Inner Door Gasket Replacement Procedure
WARNING
If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury, or death.
Step 1. Completely remove all gasket and adhesive residue from the right and
left side inner doors, as needed.
Step 2. Using RTV sealant, apply a 1/8” bead to secure
the inner door gasket to the inner door sections. Refer to the
Gasket Overlap must be as
shown + 1/32
Enlarged
view of
flange area
illustration for proper application. Note the overlap
configuration in the flange area of the inner door. Set the
flange section first, and this will help to achieve the proper
overlap position.
RecommendedpatternforRTV sealant
GasketOverlapmustbe as
shown + 1/32
Expandedview
Page 33
Page 34
Inner Door Installation
34
Inner Door Installation with Gasket
WARNING
Stripped fastener connections may allow for an inner door seal breach. A seal breach may
result in a fire or explosion, causing property damage, personal injury, or death. Do not
over tighten screws. If a fastener connection is stripped, contact the manufacturer listed
on the water heater rating plate.
Step 1. Clean any residual gasket residue or other debris from the combustion
chamber surface before installing the inner door/gasket assembly.
Step 2. Place the left side inner door into position first, being sure to firmly
position the concave channel of the inner door around the feedline.
Step 3. Using the 1/4” hex drive screws removed in Step 5 of the Inner Door
Removal Procedure on page 32, secure the left side inner door in place. Do not overtighten the screws.
Step 3. Position the pilot tube and spark igniter wire against the left side inner
door flange gasket. Do not route these through the concave channel with the feedline.
Step 4. Firmly place the right side inner door flange against the left side inner
door flange.
Step 5. Using the 1/4” hex drive screws removed in Step 4 of the Inner Door
Removal Procedure on page 32, secure the two flanges together. Do not over-tighten
the screws.
Step 6. Align the right side inner door to the combustion chamber and verify the
fastener holes of the combustion chamber are aligned with the right side inner door
slotted openings. Verify seal integrity around the combustion chamber opening.
Step 7. Using the 1/4” hex drive screws removed in Step 4 of the Inner Door
Removal Procedure on page 32, secure the right side inner door. Do not over-tighten
the screws. Verify that both the left and right side inner doors are properly positioned
and sealed against the combustion chamber.
Step 8. Re-install the outer door.
Step 9. To resume operation, follow the instructions located on the water heater
lighting instruction label. Or, use the lighting instructions located in the water heater
installation and operating manual.
Page 34
Page 35
Pressure Switch Testing
35
Pressure Switch Testing & Replacement
Step 1. Move the gas control power switch to the “OFF”
position.
Gas control power
switch
Step 2. Unplug the water heater from the wall outlet.
Blower (water heater)
power cord
Step 3. Unplug the cord sets from the blower.
Cord sets
Slotted screwdriver
Step 4. Using a slotted screwdriver, remove the (3)
screws (one on the backside of the junction box is not shown)
holding the end of the blower junction box on. Retain the
screws for later use.
Blowerjunctionbox
Junctionbox screws
Step 5. Remove the pressure switch tubing from the
pressure switch.
Pressure switchtubing
Step 6. Carefully pull out and lower the blower junction
box cover.
Junctionbox cover
Page 35
Page 36
Pressure Switch Testing
36
Pressure Switch Testing & Replacement (cont’d)
Step 7. Using a slotted screwdriver, remove the (2)
screws holding the pressure to the blower junction box. Retain
the screws for later use.
Pressure switchscrews
Step 8. Pull the pressure switch out of the junction box.
Pressure switch
Step 9. Using a multi-meter, check the resistance across
the pressure switch terminals. There should be no electrical
continuity, meaning the switch is open.
Multi-meter leads
Step 10. If the switch is open, check the pressure switch
tubing and pressure tap on the switch for a blockage. Clear the blockage if one is
present.
Step 11. If there is not a blockage, replace the pressure switch. Verify the switch
setting of the replacement switch matches the original switch’s setting.
Step 12. Remove both terminals from the pressure switch..
Step 13. Connect both terminals to the new pressure switch.
Step 14. Place the pressure switch into the blower junction box.
Step 15. Align the pressure switch and install the (2) screws removed in Step 7.
Step 16. Re-install the blower junction box cover.
Step 17. Re-install the (3) screws removed in Step 4.
Step 18. Re-install the pressure switch tubing.
Step 19. Reconnect the cord sets from Step 3.
Step 20. Plug the water heater into the wall outlet.
Page 36
Page 37
Arrestor Cleaning
37
Pressure Switch Testing & Replacement (cont’d)
Step 21. To resume operation, follow the instructions located on the water heater
lighting instruction label. Or, use the lighting instructions located in the water heater
installation and operating manual.
ScreenLok® Flame Arrestor Cleaning Procedure
Step 1. Move the gas control power switch to the “OFF” position and unplug the
water heater from the wall outlet.
Step 2. Remove the outer door.
Step 3. Remove the right side inner door per the Inner Door Removal Procedure
on page 32.
Step 4. Disconnect the pilot tube using a 7/16” wrench and the main burner
feedline with a 3/4” wrench from the gas control.
Step 5. Disconnect the spark igniter/flame sensor wire from gas control.
Step 6. Remove the burner assembly from the combustion chamber.
Step 7. Clean the ScreenLok
®
flame arrestor using a stiff brush, compressed air,
and/or a shop vacuum to remove any scale or other debris accumulation. Using a soft
brush, clear jacket openings from any dirt, dust, restrictions, or other obstructions.
Step 8. Remove any debris from the burner assembly following the Burner
Cleaning Procedure on page 15.
Step 9. Re-install the burner assembly.
Step 10. Reconnect the main and pilot tubing and spark igniter wire to the gas
control.
Step 11. Re-install the inner door per the Inner Door Installation with Gasket
Procedure on page 34.
Step 12. To resume operation, follow the instructions located on the water heater
lighting instruction label. Or, use the lighting instructions located in the water heater
installation and operating manual.
Page 37
Page 38
Common Terms
38
Common Terms
BTU British Thermal Units
ECO Energy Cut Off
GPM Gallons per Minute
Hz Hertz
KWh Kilowatts per hour
LED Light Emitting Diode
NPT National Pipe Thread
Ohms Ohms of resistance
PSI Pounds per Square Inch
RPM Revolutions per Minute
VAC Volts Alternating Current
W.C. Inches of Water Column