Bose FreeSpace E4 Series II, FreeSpace E4 Series II Business Music System Owner's Manual
FreeSpace® E4 Series II Business Music System
OWNER’S GUIDE
Contents
1.0 E4 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.1 The Bose
®
FreeSpace® E4 Series II business
music system . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2 E4 system accessories . . . . . . . . . . . . . . . . . . . 13
1.3 FreeSpace Installer™ software . . . . . . . . . . . . . 14
2.0 Designing with the E4 System . . . . . . . . . . . . . . . . . 15
2.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.2 Basic design steps . . . . . . . . . . . . . . . . . . . . . . 15
2.2.1 Step 1 – Determine source routing . . . . . . 15
2.2.2 Step 2 – Determine Auto Volume
requirements . . . . . . . . . . . . . . . . . . . . 15
2.2.3 Step 3 – Determine volume control
requirements . . . . . . . . . . . . . . . . . . . . 18
2.2.4 Step 4 – Determine the speaker
requirements . . . . . . . . . . . . . . . . . . . . 18
2.2.5 Step 5 – Determine the E4 requirements . 19
2.3 Auto Volume layout examples . . . . . . . . . . . . . . 20
3.0 E4 Hardware Description . . . . . . . . . . . . . . . . . . . . 23
3.1 Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.1.1 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.1.2 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.2 Rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.2.1 System controls . . . . . . . . . . . . . . . . . . . . 24
3.2.2 Audio source inputs . . . . . . . . . . . . . . . . . 24
3.2.3 Amplifier outputs . . . . . . . . . . . . . . . . . . . 24
3.2.4 AC power . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.0 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . 25
4.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2 Included accessories . . . . . . . . . . . . . . . . . . . . 25
4.3 Placement guidelines . . . . . . . . . . . . . . . . . . . . 25
4.4 Shelf mounting the E4 unit . . . . . . . . . . . . . . . . 25
4.5 Rack mounting the E4 unit . . . . . . . . . . . . . . . . 26
4.6 Installing accessories . . . . . . . . . . . . . . . . . . . . 27
4.6.1 Sensing microphones . . . . . . . . . . . . . . . . 27
4.6.2 User interfaces . . . . . . . . . . . . . . . . . . . . . 27
4.7 System wiring . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.7.1 Auto volume microphone inputs . . . . . . . 29
4.7.2 Serial data communications . . . . . . . . . . . 29
4.7.3 User interface connections . . . . . . . . . . . . 29
4.7.4 Remote standby switch . . . . . . . . . . . . . . 29
4.7.5 LINE 1/LINE 2 source input . . . . . . . . . . . 30
4.7.6 AUX MIC/LINE 3 source input . . . . . . . . . 30
4.7.7 PAGE/MIC/LINE 4 source input . . . . . . . . 31
4.7.8 DIRECT IN/CONTROL source input . . . . . 31
4.7.9 Amplifier ZONE OUT outputs . . . . . . . . . . 32
4.7.10 Output voltage setting (70/100V) . . . . . . 32
4.7.11 ZONE 4 LINE OUT output . . . . . . . . . . . 33
4.8 AC power connections . . . . . . . . . . . . . . . . . . . 33
5.0 Using FreeSpace
®
Installer™ Software . . . . . . . . . . 34
5.1 Installing the software . . . . . . . . . . . . . . . . . . . . 34
5.2 Connecting to the E4 system . . . . . . . . . . . . . . 34
5.2.1 No hardware detected . . . . . . . . . . . . . . . 36
5.2.2 Incompatible microcontroller code . . . . . 36
5.2.3 Sample design files . . . . . . . . . . . . . . . . . 36
5.3 The Installer™ software user interface . . . . . . . 37
5.4 Set Up Hardware mode . . . . . . . . . . . . . . . . . . 39
5.5 Set Up Schedule mode . . . . . . . . . . . . . . . . . . . 40
5.5.1 Setting the clock . . . . . . . . . . . . . . . . . . . 41
5.5.2 Adding events . . . . . . . . . . . . . . . . . . . . . 41
5.5.3 Viewing and changing event settings . . . 42
5.5.4 Removing events from the list . . . . . . . . . 42
5.6 Service Hardware mode . . . . . . . . . . . . . . . . . . 43
6.0 E4 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6.2 Connecting your PC to an E4 system . . . . . . . . 44
6.3 System setup procedure . . . . . . . . . . . . . . . . . 45
6.3.1 Output gain . . . . . . . . . . . . . . . . . . . . . . . 45
6.3.2 Zone setup . . . . . . . . . . . . . . . . . . . . . . . . 46
6.3.3 Input gain . . . . . . . . . . . . . . . . . . . . . . . . . 47
6.3.4 Source assign . . . . . . . . . . . . . . . . . . . . . 49
6.3.5 Source EQ . . . . . . . . . . . . . . . . . . . . . . . . 50
6.3.6 Page set up . . . . . . . . . . . . . . . . . . . . . . . 50
6.3.7 Zone EQ . . . . . . . . . . . . . . . . . . . . . . . . . . 52
6.3.8 Dynamic EQ . . . . . . . . . . . . . . . . . . . . . . . 53
6.3.9 Auto Volume . . . . . . . . . . . . . . . . . . . . . . . 53
7.0 User Interface Operation . . . . . . . . . . . . . . . . . . . . . 59
7.1 Enabling keypad operation . . . . . . . . . . . . . . . . 59
7.2 Turning the system on . . . . . . . . . . . . . . . . . . . 59
7.3 Standard user interface operation . . . . . . . . . . 59
7.4 Auto Volume user interface operation . . . . . . . 60
7.5 Multi-zone paging user interface operation . . . 61
8.0 E4 System Troubleshooting . . . . . . . . . . . . . . . . . . 62
8.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
8.2 E4 hardware indicators . . . . . . . . . . . . . . . . . . . 62
8.2.1 Normal operation . . . . . . . . . . . . . . . . . . . 62
8.2.2 System fault . . . . . . . . . . . . . . . . . . . . . . . 62
8.2.3 Amplifier fault . . . . . . . . . . . . . . . . . . . . . . 63
8.2.4 Input clipping . . . . . . . . . . . . . . . . . . . . . . 64
8.2.5 Direct input is active . . . . . . . . . . . . . . . . 64
8.2.6 No STANDBY and SYSTEM indicators . . 64
8.3 FreeSpace
®
E4 system Error Log . . . . . . . . . . . 65
8.3.1 Contents of the Error Log . . . . . . . . . . . . 65
8.3.2 Hardware configuration . . . . . . . . . . . . . . 65
8.3.3 Power-on self-test results . . . . . . . . . . . . 65
8.3.4 Amplifier alarms . . . . . . . . . . . . . . . . . . . . 66
8.3.5 Solving faults reported in the Error Log . . 67
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Contents
8.4 Common problems . . . . . . . . . . . . . . . . . . . . . . 68
8.4.1 Communications port error . . . . . . . . . . . 68
8.4.2 No audio in zone . . . . . . . . . . . . . . . . . . . . 68
8.4.3 User interface keypads do not
operate correctly . . . . . . . . . . . . . . . . . 69
8.4.4 Bad sound in a zone . . . . . . . . . . . . . . . . . 69
8.4.5 Auto Volume does not calibrate . . . . . . . . 70
8.5 Customer support . . . . . . . . . . . . . . . . . . . . . . . 70
8.5.1 Technical assistance . . . . . . . . . . . . . . . . 70
8.5.2 Reporting software bugs and issues . . . . 70
9.0 Restoring E4 Microcontroller Code . . . . . . . . . . . . . 72
10.0 Technical Specifications . . . . . . . . . . . . . . . . . . . . 74
10.1 Power amplifier . . . . . . . . . . . . . . . . . . . . . . . . 74
10.2 Digital signal processing . . . . . . . . . . . . . . . . . 74
10.3 Front panel indicators and control
connections . . . . . . . . . . . . . . . . . . . . . . . . . . 74
10.4 Rear panel inputs, outputs, and controls . . . . 74
10.5 E4 system serial data commands . . . . . . . . . . 74
10.6 FreeSpace
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . 76
®
Installer™ Design File
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3.1 Front panel
3.0 E4 Hardware Description
3.1.1 Controls
1
STANDBY – The STANDBY button switches the unit
between standby and active. The color of the LED above the
switch indicates the status:
Amber = Unit is in standby
Unlit = Unit is active
2
USB – A USB communications port (for future use)
3.1.2 Indicators
3
SYSTEM STATUS – The SYSTEM STATUS LED indicates the
condition of the unit:
Green = Normal operation
Red = Fault condition
4
AMP OUTPUTS – These LEDs work in pairs (1 and 2, 3 and
4) and indicate the operating status of the four amplifier output
4
3
1
5
6
2
channels:
Green = Normal operation
Red = Fault condition
Unlit = No signal
5
AUDIO SOURCES – These LEDs indicate the operating
status of the four input sources:
Green = Good signal
Amber = Low signal
Red = Signal clipping
Unlit = No signal
6
DIRECT INPUT – The color of this LED indicates the condi-
tion of the source connected to the DIRECT IN/CONTROL connector on the rear panel.
Amber = Active bypass
Unlit = Normal operation
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3.2 Rear panel
3.0 E4 Hardware Description
1
SENSE MICROPHONES
ZONE 1 ZONE 2 ZONE 3 ZONE 4
WAL L PLATE CONNECTIONS
1
3
LINE 1
2
4
LINE 2
3
5
REMOTE
ON/OFF
AUDIO SOURCES
AUX MIC/
LINE 3
4
PAGE/ MIC/
LINE OUT
LINE 4
RS232
7
MUSIC ON
ZONE 4
PBX OUT
12V
DIRECT IN/
CONTROL
PTT PTT
2
8
HOLD/
3.2.1 System controls
SENSE MICROPHONES – Input connectors for sensing
1
microphones used with the Auto Volume feature. See the Auto
Volume Kit.
2
RS-232 – Standard RS-232 communications port. Provides
a communications interface for a PC running FreeSpace
®
Installer™ software. The Installer™ software is used to configure
the E4 hardware.
WALL PLATE CONNECTIONS – Input connectors for Stan-
3
dard, Auto Volume, and Paging Zone user interfaces.
4
REMOTE ON/OFF – An input connector for a remote
STANDBY switch.
3.2.2 Audio source inputs
LINE 1/LINE 2 – Unbalanced audio inputs
5
AUX MIC/LINE 3 – Balanced audio input with phantom power
PAGE/MIC/LINE 4 – Balanced audio input with phantom power
DIRECT IN/CONTROL – Balanced (DSP bypass at max. power)
50/60H z
12
10
POWER
ON
OFF
11
6
USE ONLY CLASS 2 WIRING
CONNECTOR
ORIENTATION
®
LISTED 917D
AUDIO
EQUIPMENT
This device complies with part 15 of the FCC rules. Operation is
subject to the following conditions: (1)This device may not cause
harmful interference and (2)this device must accept any interference
received, including interference which may cause undesired operation.
Complies with Canadian ICES-003 Class A Spec.
ZONE OUT
12
ZONE OUT
34
geprüfte
TüV Rheinland
Sicherheit
WHILE POWER IS ON
RISK OF ELECTRICAL SHOCK
DO NOT OPEN
RISQUE DE CHOC ELECTRIQUE
NE PAS OUVRIR
9
OUTPUT
VOLTAGE
70V 100V
100/120V~AC T6.25A, L250V
DO NOT SWITCH
Bose Corporation, Framingham, MA 01701-9168
220/240V~AC T3.15A, L250V
300W MAX
FreeSpace E4 Series II
400 Watt System Electronics
Made in the U.S.A.
3.2.3 Amplifier outputs
6
ZONE OUT 1/2/3/4 – Speaker connections for four zones
Installer’s Note: Please notice the polarity markings when
wiring speaker cables to the ZONE OUT connectors.
CAUTION: DO NOT ground the minus (–) terminals.
7
ZONE 4 LINE OUT – A line-level output that duplicates the
program material from LINE 4. May be used to feed another
amplifier installed for a large zone. The 12V control output is used
®
to connect to Bose
8
MUSIC ON HOLD/PBX OUT – An audio output used to
amplifier sequence inputs.
provide music input to a PBX system
3.2.4 AC power
9
OUTPUT VOLTAGE – Sets the ZONE OUT lines to 70/100V.
Set fuse box to 100/120V for 70V; 220/240V for 100V
POWER ON/OFF – Switches AC power on or off
10
Fuse box – Configures the E4 for 100/120V or 220/240V. Set
11
OUTPUT VOLTAGE to 70V for 100/120V; 100V for 220/240V.
AC line cord jack – AC line voltage input
12
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