Bose 795345-4100 Instruction manual

HOME SPEAKER 500

IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety and use instructions.

Important Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles,
and the point where they exit from the apparatus.

9. Only use attachments/accessories specified by the manufacturer.

10. Unplug this apparatus during lightning storms or when unused for long periods of time.

11. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any
way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.

This symbol on the product means there are important operating and maintenance instructions in this guide.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.

• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.

• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases,
on or near the product.

• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles,
on or near the product.

• Do NOT make unauthorized alterations to this product.

• Do NOT use a power inverter with this product.

• Do NOT use in vehicles or boats.

• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.

仅适用于 2000m 以下地区安全使用
Use at altitude less than 2000 meters only.

• The product label is located on the bottom of the product.

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REGULATORY INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.

This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.

This device complies with FCC and Industry Canada radiation exposure limits set forth for general population.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.
This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful

interference to other co-channel systems.

CAN ICES-3 (B)/NMB-3(B)

Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The
complete declaration of conformity can be found at: www.Bose.com/compliance

The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is
in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.

Required Power State Information

Power consumption in specified power mode, at 230V/50Hz input < 0.5 W Wi-Fi®, Bluetooth® < 2.0 W

Time after which equipment is automatically switched into mode < 2.5 hours < 20 minutes

Power consumption in networked standby if all wired network
ports are connected and all wireless network ports are activated,
at 230V/50Hz input

Network port deactivation/activation procedures. Deactivating all
networks will enable standby mode.

3

Standby Networked Standby

N/A < 2.0 W

Wi-Fi: Deactivate by pressing and holding the Play/Pause
and Bluetooth buttons simultaneously for at least 5 seconds.
Repeat to activate.

Bluetooth: Deactivate by clearing the pairing list by pressing
and holding the Bluetooth button for 10 seconds. Activate by
pairing with a Bluetooth source.

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Power Modes

REGULATORY INFORMATION

For Europe:
Frequency band of operation 2400 to 2483.5 MHz:

• Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP.

• Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.

Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz:

• Wi-Fi: Maximum transmit power less than 20dBm EIRP.

This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member
States listed in the table.

BE DK IE UK FR CY SK HU AT SE
BG DE PT EL HR LV LT MT PL
CZ EE FI ES IT RO LU NL SI

This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.

Management Regulation for Low-power Radio-frequency Devices

Article XII

According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by
the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter
original characteristic as well as performance to an approved low power radio-frequency devices.

Article XIV

The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no interference is achieved. The said legal communications
means radio communications operated in compliance with the Telecommunications Act.

The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Lead

Part Name

PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this

part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials

used for this part is above the limit requirement of GB/T 26572.

4

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

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Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

REGULATORY INFORMATION

Taiwan Restriction of Hazardous Substances Table

Equipment name: Powered Speaker, Type designation: 423888

Restricted substances and its chemical symbols

Unit

PCBs
Metal Parts
Plastic Parts
Speakers
Cables
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value

of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

Lead

Mercury (Hg) Cadmium (Cd)

(Pb)

- ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

○ ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

Hexavalent

chromium (Cr+6)

Polybrominated
biphenyls (PBB)

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “9” is 2009 or 2019.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China

(Shanghai) Pilot Free Trade Zone

EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan

Phone Number: [phone]
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec,

11000 México, D.F. Phone Number: [phone]
Input power rating: 100 - 240V 50/60Hz; 25W
Amazon, Alexa, Amazon Music, and all related logos are trademarks of Amazon, Inc. or its aliates.
Apple, the Apple logo, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries. App Store

is a service mark of Apple Inc.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the

technology identified in the badge and has been certified by the developer to meet Apple performance standards.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such

marks by Bose Corporation is under license.
Google, Google Play, and the Google Play logo are trademarks of Google LLC.
This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology

outside of this product is prohibited without a license from Microsoft.
Pandora is a trademark or registered trademark of Pandora Media, Inc. used with permission.
This product incorporates Spotify software which is subject to 3rd party licenses found here:

www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Bose Corporation Headquarters: 1-877-230-5639
Bose, Bose Home Speaker, and Bose Music are trademarks of Bose Corporation.
©2019 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without

prior written permission.

Polybrominated
diphenyl ethers

(PBDE)

5

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REGULATORY INFORMATION

Please complete and retain for your records

The serial and model numbers are located on the bottom of the speaker.
Serial number: ____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.

You can easily do this by going to global.Bose.com/register

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LICENSE DISCLOSURES

To view the license disclosures that apply to the software packages included as components of your Bose Home
Speaker 500 product:

1. On the speaker, tap and hold the Volume up button H and the Volume down button z for 5 seconds.

2. Connect a micro-USB cable to the micro-USB connector on the bottom of the speaker.

3. Connect the other end of the USB cable to a computer.

4. On the computer, enter http://203.0.113.1/opensource in a browser window to display the EULA and
license disclosure.

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CONTENTS

WHAT’S IN THE CARTON

Contents ............................................................................................................................. 11

SPEAKER PLACEMENT

Recommendations.......................................................................................................... 12

POWER

Connect the speaker to power .................................................................................. 13

Network standby ............................................................................................................. 13

Manually set the speaker to network standby ............................................ 13

BOSE MUSIC APP SETUP

Download the Bose Music app .................................................................................. 14

EXISTING BOSE MUSIC APP USERS

Add the speaker to an existing account ................................................................ 15

Connect to a dierent Wi-Fi® network ................................................................... 15

SPEAKER CONTROLS

Speaker functions ........................................................................................................... 17

Media playback and volume ............................................................................... 17

Voice assistant controls ................................................................................................ 18

Presets ................................................................................................................................. 18

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CONTENTS

VOICE ASSISTANT

Voice assistant options ................................................................................................. 19

Set up your voice assistant ......................................................................................... 19

Access Alexa ..................................................................................................................... 20

Use your voice ......................................................................................................... 20

Use the speaker controls ..................................................................................... 21

Access your Google Assistant ................................................................................... 22

Use your voice ......................................................................................................... 22

Use the speaker controls ..................................................................................... 23

Play audio with your Google Assistant .................................................................. 24

Choose a default audio service ......................................................................... 24

PRESET PERSONALIZATION

Set a Preset ....................................................................................................................... 25

Play a Preset ..................................................................................................................... 25

BLUETOOTH® CONNECTIONS

Connect a mobile device ............................................................................................ 26

Disconnect a mobile device ........................................................................................ 27

Reconnect a mobile device ......................................................................................... 27

Connect an additional mobile device ..................................................................... 27

Clear the speaker device list....................................................................................... 28

STREAM AUDIO WITH AIRPLAY

Stream audio from the Control Center ................................................................... 29

Stream audio from an app .......................................................................................... 29

WIRED CONNECTIONS

Connect an audio cable ................................................................................................ 30

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CONTENTS

SPEAKER STATUS

Wi-Fi status ....................................................................................................................... 31

Bluetooth connection status ...................................................................................... 32

AUX status ......................................................................................................................... 32

Voice assistant status .................................................................................................... 33

Microphone o indicator ..................................................................................... 33

Media playback and volume ....................................................................................... 34

Updates and errors ........................................................................................................ 34

SPEAKER DISPLAY

Set the clock ..................................................................................................................... 35

Turn the display o ........................................................................................................ 35

ADVANCED FEATURES

Update the speaker ........................................................................................................ 36

Disable/Enable Wi-Fi .................................................................................................... 36

CARE AND MAINTENANCE

Clean the speaker ........................................................................................................... 37

Replacement parts and accessories ........................................................................ 37

Limited warranty ............................................................................................................. 37

TROUBLESHOOTING

Try these solutions first ................................................................................................ 38

Other solutions ................................................................................................................ 38

Reset the speaker ........................................................................................................... 42

Restore the speaker network and audio settings ...................................... 42

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WHAT’S IN THE CARTON

CONTENTS

Confirm that the following parts are included:

Bose Home Speaker 500 Power cord*

*May ship with multiple power cords. Use the power cord for your region.

NOTE: If any part of the product is damaged, do not use it. Contact your authorized

Bose dealer or Bose customer service.

Visit: worldwide.Bose.com/Support/HS500

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SPEAKER PLACEMENT

RECOMMENDATIONS

For best performance, follow these recommendations when placing the speaker:

• Do NOT place the speaker on top of audio/video equipment (receivers, TVs, etc.), or
any other object that may generate heat. Heat generated by these items may result
in poor speaker performance.

• Do NOT place any objects on top of the speaker or in front of the speaker.

• To avoid interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away
from the speaker. Place the speaker outside and away from metal cabinets and
direct heat sources.

• Place the speaker on its rubber base on a stable and level surface.

• Make sure there is an AC (mains) outlet nearby.

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POWER

CONNECT THE SPEAKER TO POWER

1. Connect the power cord into the power connector on the speaker.

2. Plug the other end of the power cord into an AC (mains) outlet.

The speaker powers on and the light bar glows solid amber.

NETWORK STANDBY

The speaker transitions to network standby when audio has stopped and you have
not pressed any buttons for 20 or more minutes. To wake the speaker from
network standby:

• Tap any button on the speaker.

• Play or resume audio using your mobile device or using the Bose Music app.

• Talk to Amazon Alexa or your Google Assistant.

NOTE: To access your voice assistant in network standby, make sure the speaker is set

up using the Bose Music app and the microphone is on (see page 19).

Manually set the speaker to network standby

Tap and hold the Play/Pause button F until the display changes to the clock or fades
to black.

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BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the speaker from any mobile device
such as a smartphone or tablet.

Using the app, you can stream music, set and change presets, add music services,
explore internet radio stations, configure Amazon Alexa or your Google Assistant,
and manage speaker settings.

NOTE: If you have already created a Bose account in the app for another Bose

product, see “Existing Bose Music app users” on page 15.

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.

2. Follow the app instructions.

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EXISTING BOSE MUSIC APP USERS

ADD THE SPEAKER TO AN EXISTING ACCOUNT

1. In the Bose Music app, from the My Bose screen, tap H.

NOTE: To return to the My Bose screen, tap Z in the top-left corner of the screen.

2. Follow the app instructions.

CONNECT TO A DIFFERENT WI-FI NETWORK

Connect to a dierent network if your network name or password has changed, or if
you want to change or add another network.

1. On the speaker, press and hold the AUX button and the Play/Pause button F until

the light bar glows amber.

2. On your mobile device, open your Wi-Fi settings.

3. Select Bose Home Speaker 500.

4. Open the Bose Music app, and follow the app instructions.

NOTE: If the app doesn’t prompt you to set up your speaker, tap the My Bose icon

in the top-left corner. Tap H to add your product.

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SPEAKER CONTROLS

Play/Pause

Volume upVolume down

Action button
(see page 18)

Microphone
o button
(see page 18)

AUX button
(see page 30)

Bluetooth
button
(see page 26)

Preset buttons
(see page 25)

16 | ENG

SPEAKER CONTROLS

SPEAKER FUNCTIONS

Speaker controls are located on the top of the speaker.

NOTE: You can also control your speaker using the Bose Music app.

Media playback and volume

Play/Pause

Volume upVolume down

FUNCTION WHAT TO DO

Tap F .

Play/Pause

Skip forward

Skip backward

Volume down

Volume up

17 | ENG

The sides of the light bar glow solid white until the
audio resumes.

Double-tap F .

Triple-tap F .

Tap z .

NOTE: To quickly decrease the volume, tap and hold z .

Tap H.

NOTE: To quickly increase the volume, tap and hold H.

SPEAKER CONTROLS

VOICE ASSISTANT CONTROLS

You can use the Action button b and Microphone o button n to control
Amazon Alexa (see page 21) or your Google Assistant (see page 23).

Action button

Microphone o
button

PRESETS

The speaker includes six presets that you can set to play audio from your favorite
music services. Once set, you can access your music at any time, with a simple touch
of a button or by using the Bose Music app.

Preset buttons

For more information about setting and using presets, see “Preset Personalization” on
page 25.

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VOICE ASSISTANT

VOICE ASSISTANT OPTIONS

You can program your speaker to quickly and easily access Amazon Alexa or your
Google Assistant.

NOTE: Amazon Alexa and the Google Assistant aren’t available in certain languages

and countries.

OPTIONS HOW TO USE

Amazon Alexa

Your Google Assistant

Use your voice and/or the Action button b
(see page 21).

Use voice and/or the Action button b
(see page 23).

NOTE: You can’t set the speaker to access Amazon Alexa and the Google Assistant at

the same time.

SET UP YOUR VOICE ASSISTANT

Before you begin, make sure your mobile device and the speaker are connected to the
same Wi-Fi network.

To set up your voice assistant, use the Bose Music app. You can access this option
from the Settings menu.

NOTE: When setting up your voice assistant, make sure you use the same audio

service account that you used in the Bose Music app.

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VOICE ASSISTANT

ACCESS ALEXA

The speaker is Amazon Alexa enabled. With Alexa, you can ask to play music, hear
the news, check the weather, control smart home devices, and more. Using Alexa on
your speaker is as simple as asking. Just ask or use the Action button b and Alexa
responds instantly.

For more information about what Alexa can do, visit:
https://www.amazon.com/usealexa

NOTE: Alexa isn’t available in certain languages and countries.

Use your voice

Start with “Alexa,” then say:

THINGS TO TRY EXAMPLE OF WHAT TO SAY

Talk to Alexa What’s the weather?

Play Beethoven.

Play audio

NOTE: Amazon Music is set as the default music

service. To change the default music service,
use the Alexa app.

Control volume Turn the volume up.

Play NPR on TuneIn.

Play from a specific audio service

Play on a specific speaker

Skip to the next song Next song.

Set a timer Set a timer for 5 minutes.

Discover more skills What new skills do you have?

Stop Alexa Stop.

20 | ENG

NOTE: Amazon Alexa doesn't support all

audio services.

Play funk in the living room.

NOTE: Make sure you say the speaker name you

assigned in the Bose Music app. If multiple
speakers have the same name, use the name
assigned in the Alexa app or change the
name in the Bose Music app.

VOICE ASSISTANT

Use the speaker controls

The Action button b and Microphone o button n are used to control Alexa.
They are located on the top of the speaker.

Microphone o
button

THINGS TO TRY WHAT TO DO

Tap b then say your request.

Talk to Alexa

For a list of things to try, visit:
https://www.amazon.com/usealexa

Stop alarms and timers

Stop Alexa

Turn the microphone on/o

21 | ENG

Tap b.

Tap b.

Tap n.

NOTE: When the microphone is o, n glows solid

red, and you can’t access Alexa.

VOICE ASSISTANT

ACCESS YOUR GOOGLE ASSISTANT

Get hands-free help from your Bose Home Speaker 500, which now works with your
Google Assistant so you can pause and play your favorite media using just your voice.

For more information on what your Google Assistant can do, visit:
https://support.google.com/assistant

NOTES: 

• The Google Assistant isn’t available in certain languages and countries.

• For more information about playing audio with your Google Assistant,
see page 24.

Use your voice

Start with “Hey Google,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Access Google’s smarts How do you say friend in Spanish?

Have family fun What noise does an elephant make?

Set a reminder Remind me to call mom on Thursday.

Check your calendar How does my day look?

Control your smart home Turn o the lights.

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VOICE ASSISTANT

Use the speaker controls

You can use the Action button b and Microphone o button n to control your
Google Assistant. They are located on the top of the speaker.

Microphone o
button

THINGS TO TRY WHAT TO DO

Tap b then say your request.

Talk to your Google Assistant

For a list of things to try, visit:
https://support.google.com/assistant

Stop alarms and timers

Stop your Google Assistant

Turn the microphone on/o

23 | ENG

Tap b.

Tap b.

Tap n.

When the microphone is o, n glows solid red, and
you can’t access your Google Assistant.

VOICE ASSISTANT

PLAY AUDIO WITH YOUR GOOGLE ASSISTANT

You can ask your Google Assistant to play audio from your default audio service or
from a specific audio service.

Start with “Hey Google,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Play jazz.

NOTE: The Google Assistant uses your default

Play music

Control your speaker Turn it up.

Play from a specific audio service

Play on a specific speaker

audio service. If you hear an error message,
you may need to change your default audio
service. To change this setting, use the
Google Assistant app.

Play NPR on TuneIn.

NOTE: The Google Assistant doesn’t support all

audio services.

Play hip-hop in the kitchen.

NOTE: Make sure you say the speaker name you

assigned in the Bose Music app. If multiple
speakers have the same name, use the name
assigned in the Google Assistant app or
change the name in the Bose Music app.

Choose a default audio service

During initial setup for your Google Assistant, the Google Assistant app prompts
you to select a default audio service. When using your Google Assistant with Bose
products, only Pandora and Spotify are supported default services. Although other
audio services are listed as available during setup, they are not supported.

For the best experience, choose Pandora or Spotify as your default audio service.
If you choose an unsupported audio service, you hear an error message when
requesting to play audio.

24 | ENG

PRESET PERSONALIZATION

You can control presets using the Bose Music app or the buttons on the top of
the speaker.

NOTE: You can’t set presets in Bluetooth mode or AUX mode.

SET A PRESET

1. Stream music using the Bose Music app.

2. While the music is playing, tap and hold a preset button on the speaker until you

hear a tone.

Preset buttons

The display shows that the preset has been set.

PLAY A PRESET

Once you personalize presets, tap a preset button to play music.

Preset buttons

The display shows the selected preset.

25 | ENG

BLUETOOTH CONNECTIONS

Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets, and laptop computers. Before you can stream music from a
device, you must connect your device to the speaker.

CONNECT A MOBILE DEVICE

1. Tap the Bluetooth button l.

Bluetooth button

The light bar pulses blue.

2. On your device, turn on the Bluetooth feature.

TIP: The Bluetooth menu is usually found in the Settings menu.

3. Select your speaker from the device list.

TIP: Look for the name you entered for your speaker in the Bose Music app.

If you didn’t name your speaker, the default name appears.

Device Name

Once connected, you hear a tone. The light bar glows solid white then fades to
black, and your speaker’s name appears in the mobile device list.

26 | ENG

BLUETOOTH CONNECTIONS

DISCONNECT A MOBILE DEVICE

Use the Bose Music app to disconnect your mobile device.

NOTE: You can also use Bluetooth settings on your mobile device. Disabling the

Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE

1. Tap the Bluetooth button l.

NOTE: Make sure the Bluetooth feature is enabled on your mobile device.

The display shows which device is currently connected.

2. Play audio on the connected mobile device.

CONNECT AN ADDITIONAL MOBILE DEVICE

You can store up to eight devices in the speaker device list, and the speaker can be
actively connected to two devices at a time.

NOTE: You can play audio from only one device at a time.

1. Tap and hold l until the light bar pulses blue.

Bluetooth button

2. On your mobile device, select the speaker from the device list.

NOTE: Make sure the Bluetooth feature is enabled on your mobile device.

27 | ENG

BLUETOOTH CONNECTIONS

CLEAR THE SPEAKER DEVICE LIST

1. Tap and hold l for 10 seconds until the light bar fills to the center, pulses white

twice then fades to black.

The light bar pulses blue.

2. Delete the speaker from the Bluetooth list on your device.

All devices are cleared, and the speaker is ready to connect (see page 26).

28 | ENG

STREAM AUDIO WITH AIRPLAY

The speaker is capable of playing AirPlay 2 audio, which allows you to quickly stream
audio from your Apple device to the speaker or multiple speakers.

NOTES: 

• To use AirPlay 2, you need an Apple device running iOS 11.4 or later.

• Your Apple device and speaker must be connected to the same Wi-Fi network.

• For more information about AirPlay, visit: https://www.apple.com/airplay

STREAM AUDIO FROM THE CONTROL CENTER

1. On your Apple device, open the Control Center.

2. Tap and hold the audio card in the top-right corner of the screen, then tap

the AirPlay icon A.

3. Select your speaker or speakers.

STREAM AUDIO FROM AN APP

1. Open a music app (like Apple Music), and select a track to play.

2. Tap A.

3. Select your speaker or speakers.

29 | ENG

WIRED CONNECTIONS

CONNECT AN AUDIO CABLE

You can connect a smartphone, tablet, computer or other type of mobile device to the
speaker using a 3.5 mm audio cable (not provided).

1. Connect one end of the 3.5 mm audio cable (not provided) to the headphone jack

on your mobile device.

2. Connect the other end of the 3.5 mm audio cable to the AUX connector on the

back of the speaker.

3. On the top of the speaker, tap AUX.

The light bar glows solid white then fades to black.

30 | ENG

SPEAKER STATUS

The LED light bar located on the front of the speaker shows the speaker status.

Light bar

WI-FI STATUS

Shows the Wi-Fi connection status of the speaker.

LIGHT BAR ACTIVITY SYSTEM STATE

Pulsing white Connecting to Wi-Fi

Solid white then fades
to black

31 | ENG

Connected to Wi-Fi

SPEAKER STATUS

BLUETOOTH CONNECTION STATUS

Shows the Bluetooth connection status for mobile devices.

LIGHT BAR ACTIVITY

Pulsing blue

Pulsing white

Solid white then fades
to black

White light fills to the
center, pulses twice then
fades to black

SYSTEM STATE

Ready to connect a
to mobile device

Connecting to a
mobile device

Connected to a
mobile device

Clearing device list

AUX STATUS

Shows the connection status for devices connected using an AUX cable.

LIGHT BAR ACTIVITY SYSTEM STATE

Solid white then fades
to black

Connected to AUX source

32 | ENG

SPEAKER STATUS

VOICE ASSISTANT STATUS

Shows the status of your voice assistant.

LIGHT BAR ACTIVITY

O

White light slides to the
center then glows solid

White light slides to
the sides

Pulsing white (full)

Pulsing yellow

Microphone o indicator

Microphone o
indicator

SYSTEM STATE

Voice assistant is idle

Voice assistant is listening

Voice assistant is thinking

Voice assistant is speaking

Notification from
voice assistant

INDICATOR ACTIVITY SYSTEM STATE

Solid red Microphone is o

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SPEAKER STATUS

MEDIA PLAYBACK AND VOLUME

Shows the speaker status when controlling media playback and volume.

LIGHT BAR ACTIVITY SYSTEM STATE

Two center lights glow
solid white

Right end of the light bar
pulses white

Left end of the light bar
pulses white

Play/Pause

Volume up

Volume down

UPDATES AND ERRORS

Shows the status of the software updates and error alerts.

LIGHT BAR ACTIVITY SYSTEM STATE

Solid amber

White light slides from
right to left

White light slides from
left to right

Pulses amber four times

Wi-Fi setup in progress

Downloading update

Updating speaker

Source error – refer to the
Bose Music app

Pulses red four times

Solid red

34 | ENG

Request is temporarily
unavailable – try again later

Speaker error – contact
Bose customer service

SPEAKER DISPLAY

The speaker display shows speaker information and icons as well as the streaming
service, album and artist currently playing.

Display

SET THE CLOCK

Use the Bose Music app to set the display clock.

TURN THE DISPLAY OFF

The display is always lit. To turn the display o:

1. Disable the clock using the Bose Music app.

2. Manually set the speaker to network standby (see page 13).

35 | ENG

ADVANCED FEATURES

UPDATE THE SPEAKER

The speaker updates automatically when connected to the Bose Music app and to
your Wi-Fi network.

DISABLE/ENABLE WI-FI

Press and hold Play/Pause F and the Bluetooth button l for 5 seconds until the white
light fills to the center, pulses twice then fades to black.

Play/Pause

Bluetooth button

36 | ENG

CARE AND MAINTENANCE

CLEAN THE SPEAKER

Clean the surface of the speaker with a soft, dry cloth.

CAUTIONS:

• Do NOT use any sprays near the speaker. Do NOT use any solvents, chemicals or
cleaning solutions containing alcohol, ammonia or abrasives.

• Do NOT allow liquids to spill into any openings.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.

Visit: worldwide.Bose.com/Support/HS500

LIMITED WARRANTY

The speaker is covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/register for instructions.
Failure to register will not aect your limited warranty rights.

37 | ENG

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the speaker, try these solutions first:

• Make sure the speaker is connected to a live AC (mains) outlet (see page 13).

• Secure all cables.

• Verify the state of the light bar (see page 31).

• Download the Bose Music app and run available software updates.

• Move the speaker and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).

• Move the speaker within the recommended range of your wireless router or mobile
device for proper operation.

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.

Visit: worldwide.Bose.com/contact

SYMPTOM SOLUTION

Speaker doesn’t
power on

Speaker doesn’t respond
during setup

Bose Music app doesn’t
work on mobile device

38 | ENG

Plug the power cord into a dierent AC (mains) outlet.

Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.

Make sure you are using the Bose Music app for setup.

NOTE: If the app doesn’t prompt you to set up your speaker,

tap the My Bose icon in the top-left corner. Tap H to
add your product.

Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.

Make sure your mobile device is compatible with the Bose
Music app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.

Uninstall the Bose Music app on your mobile device then reinstall
the app (see page 14).

TROUBLESHOOTING

SYMPTOM SOLUTION

In the Bose Music app, select the correct network name, and
enter network password.

Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.

If your network information has changed, see page 15.

Enable Wi-Fi on the device you are using for setup .

Close other open applications on your mobile device.

Speaker doesn’t connect
to Wi-Fi network

If your router supports both 2.4GHz and 5GHz bands, make sure
both your mobile device and the speaker are connecting to the
same band.

NOTE: Give each band a unique name to make sure you’re

connecting to the correct band.

Reset the router.

Uninstall the Bose Music app on your mobile device. Unplug
the power cord, wait 30 seconds and firmly plug it into the
AC (mains) outlet. Download the app and restart setup.

Increase the volume on the speaker and mobile device.

Stop other audio or video streaming applications.

Switch to a dierence source.

Play audio from a dierent application or music service.

Intermittent or no audio

Make sure you’re using a compatible Bluetooth mobile device.

NOTE: You can’t connect Bluetooth headphones to

the speaker.

Restart your mobile device.

Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.

On your mobile device, turn the Bluetooth feature o and
then on again. Remove the speaker from the Bluetooth menu.
Connect again.

Connect a dierent mobile device (see page 26).

Speaker doesn’t connect
to a Bluetooth device

Make sure you’re using a compatible Bluetooth mobile device.

NOTE: You can’t connect Bluetooth headphones to

the speaker.

Remove the speaker from your mobile device Bluetooth device
list and connect again (see page 26).

Clear the speaker device list (see page 27).

39 | ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Make sure your speaker is powered on and in range
(see page 12).

Make sure your Apple device and your speaker are connected to
the same Wi-Fi network.

Speaker doesn’t stream
audio using AirPlay

Update your Apple device.

Make sure the speaker is up-to-date (see page 36).

If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.

For additional support, visit: https://www.apple.com/airplay

Speaker isn’t visible to
add to a nother
Bose account

Amazon Alexa
doesn’t respond

Make sure sharing is enabled on the speaker using the
Bose Music app.

Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.

Make sure Alexa has been set up using the Bose Music app (see
page 19).

NOTE: The speaker must be set up and connected to your Wi-Fi

network using the Bose Music app.

Make sure you’re in a country where Alexa is available.

Make sure the Microphone o button n is not glowing red.
Tap n to turn on the microphone.

Make sure you say the name you assigned in the Bose Music app.
If multiple speakers have the same name, use the name assigned
in the Alexa app or change the name in the Bose Music app.

Alexa may not support your request. New features are added
periodically.

For additional support, visit:
https://www.amazon.com/usealexa

40 | ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Make sure your Google Assistant has been set up using the
Bose Music app (see page 19).

Connect your mobile device to Wi-Fi.

Make sure you’re in a country where the Google Assistant
is available.

Make sure you are using the most up-to-date version of the
Google Assistant app.

Your Google Assistant
doesn’t respond or
play audio

Make sure your mobile device is compatible.

Remove your Google Assistant from the speaker using the Bose
Music app. Then, add your Google Assistant again.

Choose Pandora or Spotify as your default audio service (see
page 24).

Make sure you use the same audio service account on the Bose
Music app and Google Assistant app.

Your Google Assistant may not support your request. New
features are added periodically.

For additional support, visit:
https://support.google.com/assistant

Change your Google
Assistant personal

To turn o personal results or change the account for personal
results, use the Settings menu in the Google Assistant app.

result settings

41 | ENG

TROUBLESHOOTING

RESET THE SPEAKER

Factory reset clears all source, volume and network settings from the speaker and
returns it to original factory settings.

Press and hold the Volume down button z and the AUX button for 10 seconds until
the white light fills to the center, pulses white twice then fades to black.

Volume down

AUX button

The speaker reboots. When the reset is complete, the light bar glows solid amber.

Restore the speaker network and audio settings

Set up the speaker using the Bose Music app (see page 14).

42 | ENG

43 | ENG

©2019 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA

AM810699-0010 Rev. 05