Bosch WAU28SS9DN User manual and assembly instructions

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WAU28SS9DN

[en] User manual and installation

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1 Safety ............................................4

1.1 General information....................4

1.2 Intended use...............................4

1.3 Restriction on user group...........4

1.4 Safe installation ..........................5

1.5 Safe use .....................................7

1.6 Safe cleaning and mainten-

ance............................................9

2 Preventing material damage .....10

3 Environmental protection and

saving energy.............................11

3.1 Disposing of packaging ...........11

3.2 Save energy and conserve

resources..................................11

3.3 Energy saving mode ................12

4 Installation and connection.......12

4.1 Unpacking the appliance .........12

4.2 Contents of package................13

4.3 Requirements for the install-

ation location ............................13

4.4 Removing the transit bolts .......14

4.5 Connecting the appliance ........15

4.6 Aligning the appliance..............17

4.7 Connecting the appliance to

the electricity supply.................17

5 Familiarising yourself with

your appliance............................18

5.1 Appliance .................................18

5.2 Detergent drawer......................19

5.3 Controls ....................................19

6 Display ........................................20

7 Buttons .......................................23

8 Programmes ...............................25

10 Before using for the

first time....................................33

10.1 Starting an empty washing

cycle .......................................33

11 Laundry.....................................34

11.1 Preparing the laundry.............34

11.2 Sorting laundry .......................35

11.3 Degrees of soiling ..................35

11.4 Care symbols on the care

labels ......................................35

12 Detergents and care

products ...................................36

12.1 Detergent recommendation ...36

12.2 Detergent dosage ..................37

13 Basic operation ........................38

13.1 Switching on the appliance ....38

13.2 Setting a programme .............38

13.3 Adjusting the programme

settings ...................................38

13.4 Loading laundry......................38

13.5 Adding detergent and care

product ...................................39

13.6 Starting the programme .........39

13.7 Adjusting the "Ready in" time before the programme

starts.......................................39

13.8 Soaking laundry .....................39

13.9 Adding laundry .......................39

13.10 Cancelling the pro-

gramme ................................40

13.11 Resuming the programme

when the programme

status is Rinse Hold .............40

13.12 Unloading the laundry..........40

13.13 Switching off the appli-

ance......................................40

9 Accessories................................33

14 Childproof lock.........................41

14.1 Activating the childproof

lock.........................................41

14.2 Deactivating the childproof

lock.........................................41

15 Intelligent dosing system ........41

15.1 Filling the dispenser ...............41

15.2 Basic dosage .........................42

16 Basic settings...........................43

16.1 Overview of the basic set-

tings........................................43

16.2 Changing the basic set-

tings........................................44

17 Cleaning and servicing ............44

17.1 Tips on appliance care...........44

17.2 Cleaning the drum..................44

17.3 Cleaning the detergent

drawer.....................................45

17.4 Descaling................................47

17.5 Cleaning the drain pump........47

17.6 Cleaning the water outlet

hose at the siphon .................49

17.7 Clean the water inlet filters.....50

18 Troubleshooting.......................52

19 Transportation, storage and

disposal ....................................62

19.1 Removing the appliance ........62

19.2 Inserting the transit bolts........62

19.3 Using the appliance again .....63

19.4 Disposing of old appliance ....63

20 Customer Service.....................64

20.1 Product number (E-Nr.) and

production number (FD).........64

21 Consumption values................65

22 Technical specifications..........66

en Safety

1 Safety

Observe the following safety instructions.

1.1 General information

¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe

for future reference or for the next owner.

¡ Do not connect the appliance if it has been damaged in transit.

1.2 Intended use

Only use this appliance: ¡ For washing machine-washable fabrics and hand-washable wool

in accordance with the care label.

¡ With tap water and commercially available detergents and care

products suitable for washing machines.

¡ In private households and in enclosed spaces in a domestic en-

vironment.

¡ Up to an altitude of max. 4000m above sea level.

1.3 Restriction on user group

This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers. Children must not play with the appliance. Cleaning and user maintenance must not be performed by children unless they are being supervised. Keep children under the age of 3 years and pets away from the appliance.

Safety en

1.4 Safe installation

Take note of the safety instructions when installing the appliance.

WARNING‒Risk of electric shock!

Improper installation is dangerous.

▶

Connect and operate the appliance only in accordance with the specifications on the rating plate.

▶

Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing.

▶

The protective conductor system of the domestic electrical installation must be properly installed. The installation must have a sufficiently large cross section.

▶

When using a residual current circuit breaker, only use a type with the mark.

▶

Never equip the appliance with an external switching device, e.g. a timer or remote control.

▶

When the appliance is installed, the mains plug of the power cord must be freely accessible. If free access is not possible, an all-pole isolating switch must be installed in the permanent electrical installation according to the installation regulations.

▶

When installing the appliance, check that the power cable is not trapped or damaged.

If the insulation of the power cord is damaged, this is dangerous.

▶

Never let the power cord come into contact with hot appliance parts or heat sources.

▶

Never let the power cord come into contact with sharp points or edges.

▶

Never kink, crush or modify the power cord.

WARNING‒Risk of fire!

It is dangerous to use an extended power cord and non-approved adapters.

▶

Do not use extension cables or multiple socket strips.

▶

If the power cord is too short, contact Customer Service.

▶

Only use adapters approved by the manufacturer.

en Safety

WARNING‒Risk of injury!

The high weight of the appliance may result in injury when lifted.

▶

Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall.

▶

Only stack the dryer on a washing machine using the connec-

tion kit from the dryer manufacturer . No other installation

method is permitted.

▶

Do not install the appliance in a washer-dryer stack if the dryer

manufacturer does not offer a suitable connection kit.

▶

Do not install appliances from different manufacturers and with

varying depths and widths in a washer-dryer stack.

▶

Do not install a washer-dryer stack on a platform; the appli-

ances may tip over.

WARNING‒Risk of suffocation!

Children may put packaging material over their heads or wrap themselves up in it and suffocate.

▶

Keep packaging material away from children.

▶

Do not let children play with packaging material.

CAUTION‒Risk of injury!

The appliance may vibrate or move when in use.

▶

Place the appliance on a clean, even, solid surface.

▶

Align the appliance using the appliance feet and a spirit level. If hoses and power cords have been laid incorrectly, this causes a tripping hazard.

▶

Lay hoses and power cords in such a way that there is no risk

of tripping. If the appliance is moved by holding onto protruding components, such as the appliance door, the parts may break off.

▶

Do not move the appliance by holding onto protruding parts.

CAUTION‒Risk of cutting!

Touching sharp edges on the appliance may lead to cuts.

▶

Do not touch the sharp edges on the appliance.

Safety en

▶

Wear protective gloves when installing and transporting the ap-

pliance.

1.5 Safe use

WARNING‒Risk of electric shock!

If the appliance or the power cord is damaged, this is dangerous.

▶

Never operate a damaged appliance.

▶

Never pull on the power cord to unplug the appliance. Always

unplug the appliance at the mains.

▶

If the appliance or the power cord is damaged, immediately un-

plug the power cord or switch off the fuse in the fuse box and

turn off the water tap.

▶

Call customer services. →Page64 An ingress of moisture can cause an electric shock.

▶

Only use the appliance in enclosed spaces.

▶

Never expose the appliance to intense heat or humidity.

▶

Do not use steam- or high-pressure cleaners, hoses or sprays

to clean the appliance.

WARNING‒Risk of harm to health!

Children can lock themselves in the appliance, thereby putting their lives at risk.

▶

Do not install the appliance behind a door as this may obstruct

the appliance door or prevent it from opening.

▶

With redundant appliances, unplug the power cord. Then cut

through the cord and damage the lock on the appliance door

beyond repair so that the appliance door will no longer close.

WARNING‒Risk of suffocation!

Children may breathe in or swallow small parts, causing them to suffocate.

▶

Keep small parts away from children.

▶

Do not let children play with small parts.

en Safety

WARNING‒Risk of poisoning!

Detergents and care products may result in poisoning if consumed.

▶

If accidentally swallowed, seek medical advice.

▶

Keep detergents and care products out of the reach of children.

WARNING‒Risk of explosion!

Laundry that has been pretreated with cleaning agents that contain solvents may cause an explosion in the appliance.

▶

Rinse pretreated laundry thoroughly with water before washing.

CAUTION‒Risk of injury!

The covering plate may break if you stand on or climb onto the appliance.

▶

Do not stand on or climb onto the appliance. The appliance may tip over if you sit on or lean against the open door.

▶

Do not sit on or lean against the appliance door.

▶

Do not place any objects on the appliance door. Reaching into the drum while it is still turning may cause hand injuries.

▶

Wait for the drum to come to a complete stop before reaching

inside.

CAUTION‒Risk of burns!

When washing at high temperatures, the glass in the appliance door becomes hot.

▶

Do not touch the appliance door when it is hot.

▶

Keep children away from the appliance door when it is hot.

CAUTION‒Risk of scalding!

When you wash at high temperatures, the detergent solution gets hot.

▶

Do not touch the hot detergent solution.

Safety en

CAUTION‒Risk of chemical burns!

If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation.

▶

Rinse eyes and/or skin thoroughly with clean water if they come

into contact with detergents or care products.

▶

If accidentally swallowed, seek medical advice.

▶

Keep detergents and care products out of the reach of children.

1.6 Safe cleaning and maintenance

Take note of the safety instructions when cleaning and performing maintenance work on the appliance.

WARNING‒Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained

specialist staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be re-

placed by the manufacturer, the manufacturer's Customer Ser-

vice or a similarly qualified person in order to prevent any risk. An ingress of moisture can cause an electric shock.

▶

Do not use steam- or high-pressure cleaners, hoses or sprays

to clean the appliance.

WARNING‒Risk of injury!

The use of non-original spare parts and non-original accessories is dangerous.

▶

Only use the manufacturer's original spare parts and original ac-

cessories.

WARNING‒Risk of poisoning!

Poisonous fumes may be given off if you use cleaning agents that contain solvents.

▶

Do not use cleaning agents that contain solvents.

en Preventing material damage

Preventing material damage

2 Preventing material

damage

Preventing material damage

Follow these instructions to avoid material damage and damage to the appliance.

ATTENTION!

The functionality of the appliance may be impaired if you use the wrong quantity of fabric softener, detergent, care product or cleaning agent.

▶

Follow the dosage recommenda-

tions from the manufacturer. Exceeding the maximum load capacity impairs the function of the appliance.

▶

Observe the maximum load capa-

city for each programme and do

not exceed it.

→"Programmes", Page25 The appliance is secured for transportation using transit bolts. Transit bolts which have not been removed may result in material damage and damage to the appliance.

▶

Before starting up the appliance,

remove the transit bolts completely

and keep them in a safe place.

▶

Before transport, fit the transit bolts

fully in order to prevent damage in

transit. Material damage may be caused if the water inlet hose is connected incorrectly.

▶

Tighten the screw connections on

the water inlet until they are hand-

tight.

▶

Ideally, connect the water inlet

hose directly to the water tap,

without any additional connecting

elements such as adapters, exten-

sions, valves or similar.

▶

Ensure that the inner diameter of

the water tap is at least 17 mm.

▶

Make sure that the length of the thread on the connection to the

water tap is at least 10 mm. If the water pressure is too high or too low, the appliance may not be able to operate properly.

▶

Ensure that the water pressure in

the water supply system is at least

100kPa (1bar) and max.

1000kPa (10bar).

▶

If the water pressure exceeds the

maximum value specified, a pres-

sure-reducing valve must be in-

stalled between the drinking water

connection and the hose set of the

appliance.

▶

Do not connect the appliance to

the mixer tap of an unpressurised

hot-water boiler. Modified or damaged water hoses may result in material damage and damage to the appliance.

▶

Never kink, crush, modify or cut

through water hoses.

▶

Only use the water hoses supplied

with the appliance or genuine

spare hoses.

▶

Never re-use water hoses that

have been used before. Operating the appliance using water that is dirty or too hot may cause material damage.

▶

Only operate the appliance with

cold mains water. Unsuitable cleaning products may damage the surfaces of the appliance.

▶

Do not use harsh or abrasive de-

tergents.

▶

Do not use cleaning products with

a high alcohol content.

▶

Do not use hard scouring pads or

cleaning sponges.

▶

Clean the appliance with nothing

but water and a soft, damp cloth.

▶

Remove all detergent residue, spray residue or other residues immediately if they come into contact with the appliance.

Environmental protection and saving energy

3 Environmental protec-

tion and saving energy

Environmental protection and saving energy

3.1 Disposing of packaging

The packaging materials are environmentally compatible and can be recycled.

▶

Sort the individual components by type and dispose of them separately.

Environmental protection and saving energy en

Reduce the washing temperature for lightly and normally soiled laundry.

At low temperatures, the appliance

consumes less energy. For light to

normal soiling, lower temperatures

than indicated on the care label

are also sufficient.

Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards.

The drier the laundry, the shorter

the programme duration when dry-

ing which, in turn, reduces energy

consumption. A higher spin speed

reduces the residual moisture in

the laundry and increases the

volume of the spin noise.

3.2 Save energy and conserve resources

If you follow these instructions, your appliance will use less electricity and less water.

Choose programmes with low temperatures and longer wash times and use maximum load capacity →Page25.

Energy consumption and water consumption is most efficient.

Use the economy programme settings.

If you adjust the programme settings for a programme, the display shows the expected consumption.

Add →Page37 detergent based on the laundry's degree of soiling.

For light to normal soiling, a smaller amount of detergent is sufficient. Observe the dosage recommendation from the detergent manufacturer.

Wash the laundry without prewash.

Washing with prewash increases the programme duration and increases energy and water consumption.

The appliance has a continuous automatic load adjustment function.

Depending on the type of fabric and load capacity, the continuous automatic load adjustment function optimally adjusts the water consumption and programme duration.

The appliance comes with an AquaSensor.

During the rinse cycle, the AquaSensor checks the degree of turbidity of the rinsing water, and adjusts the duration and number of rinse cycles accordingly.

en Installation and connection

3.3 Energy saving mode

If you do not use the appliance for an extended period, it automatically switches to energy-saving mode. All displays go out and flashes. Energy-saving mode ends when you use the appliance again, e.g. if you open or close the door.

Installation and connection

4 Installation and con-

nection

Installation and connection

4.1 Unpacking the appliance

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

ATTENTION!

Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appliance.

▶

Remove these objects, along with all supplied accessories, from the drum before starting the appliance.

1. Remove any packaging and pro-

tective covers completely from the appliance.

For the environmentally friendly disposal of the packaging materials, observe the information on the topic of →"Disposing of packaging", Page11.

2. Check the appliance for visible

damage.

3. Open the door.

→"Basic operation", Page38

4. Remove the accessory from the

drum.

5. Close the door.

Installation and connection en

1 2 3

4 5

4.2 Contents of package

After unpacking all parts, check for any damage in transit and completeness of the delivery.

Washing machine

Accompanying documents

Water inlet hose

Cover caps

Connection adapter

4.3 Requirements for the installation location

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

WARNING

Risk of electric shock!

The appliance contains live parts. Touching live parts is dangerous.

▶

Do not operate the appliance without a cover cap.

WARNING

Risk of injury!

When using the appliance on a base, the appliance may tip over.

▶

Always secure the feet of the appliance to a base using the manufacturer's fixing brackets →Page33 before using the appliance for the first time.

en Installation and connection

ATTENTION!

If the appliance is installed in areas exposed to frost or outdoors, frozen residual water may damage the appliance and frozen hoses may crack or split.

▶

Do not install or operate this appliance anywhere that is liable to ex-

perience frost and/or outdoors. The appliance underwent a function test before leaving the factory and may, therefore, contain residual water. This residual water may leak out if the appliance is tilted at an angle greater than 40°.

▶

Tilt the appliance carefully.

Installation loca-

Requirements

tion

On a base Secure the appli-

ance with fixing brackets →Page33.

On a wooden joist floor

Place the appliance on a waterresistant wooden board which is screwed tightly to the floor. The wooden board should be at least 30mm thick.

In a kitchen unit ¡ A niche width

of 60cm is required.

¡ Only install the

appliance underneath a continuous worktop that is securely connected to adjacent cabinets.

Installation loca-

Requirements

tion

On a wall Do not trap the

hoses between the wall and the appliance.

4.4 Removing the transit bolts

The appliance is secured for transportation using transit bolts on the rear of the appliance.

Notes

¡ Please read the information in the

Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

¡ Keep the transit bolts, screws and

sleeves in a safe place for future transport →Page62.

1. Pull the hoses out of the holders.

Installation and connection en

2. Unscrew and remove all four

screws for the transit bolts with a WAF 13 wrench.

3. Pull the power cord out of the

holder.

5. Put on the four cover caps.

6. Press down on the four cover

caps.

4. Remove the four sleeves.

4.5 Connecting the appliance

Connecting the water inlet hose

Note

¡ Please read the information in the

Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

en Installation and connection

¾˝

min.

10 mm

17 mm

1. Connect the water inlet hose.

2. Connect the water inlet hose to a

tap (26.4mm=3/4").

3. When connecting to a 21 mm = ½"

tap, first fit the adapter with a sealing washer.

Water outlet connection types

This information is intended to help you to connect this appliance to the water outlet.

Note:Please read the information in the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

ATTENTION!

When draining, the water outlet hose is subject to water pressure and may come loose from the installed connection point.

▶

Secure the water outlet hose against unintentional loosening.

Note:Observe the draining heights. The maximum draining height is 100cm.

Drainage into a siphon

Secure the connection point with a (24–40 mm) hose clamp.

Drainage into a washbasin

Fix and secure the water outlet using an elbow. →Page33

4. Open the water tap carefully and

check that the connection points are tight.

Drainage into a plastic pipe with rubber sleeve or into a gully.

Fix and secure the water outlet using an elbow. →Page33

Installation and connection en

4.6 Aligning the appliance

In order to reduce noise and vibration and to prevent the appliance from moving, align the appliance correctly.

Note:Please read the information in the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

1. Loosen the lock nuts using a WAF

17 wrench by turning it in a clockwise direction.

2. To align the appliance, turn the ap-

pliance feet. Check that the appliance is level using a spirit level.

3. Screw the lock nuts tightly against

the housing using a WAF 17 wrench.

In doing so, hold the foot tight and do not adjust its height.

4.7 Connecting the appliance to the electricity supply

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

1. Insert the mains plug of the appli-

ance's power cable in a socket nearby.

The connection details of the appliance can be found under Technical data →Page66.

2. Check the mains plug is inserted

properly.

All appliance feet must stand firmly on the ground.

en Familiarising yourself with your appliance

Familiarising yourself with your appliance

5 Familiarising yourself with your appliance

Familiarising yourself with your appliance

5.1 Appliance

You can find an overview of the parts of your appliance here.

On certain models, specific details such as the colour and shape may differ from those pictured.

Maintenance flap for the drain pump →Page47

Door

Detergent drawer →Page19

Controls →Page19

Water outlet hose →Page16

Power cord →Page17

Transit bolts →Page14

Familiarising yourself with your appliance en

2 31

2 3

1 1

5.2 Detergent drawer

Manual dosing compartment

: Dispenser for fabric

softener

: Dispenser for detergent

5.3 Controls

You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.

Programmes →Page25

Programme selector →Page38

Display →Page20

Buttons →Page23

en Display

Display

6 Display

Display

The display shows the current settings, options or relevant information.

Display Designation Description

0:40

9 kg

---- - 1400 Spin speed Set spin speed in rpm.

– 90 Temperature Set temperature in °C.

Example

Programme duration/programme

Approximate expected programme duration or programme time remaining.

time remaining Recommended

load

The maximum load capacity for the selected programme in kg.

→"Buttons", Page23 0= No final spin, only draining

----: Rinse Hold, no draining

→"Buttons", Page23

(cold)

Start/Pause Start, cancel or pause

¡ Lights up: The programme is running

and can be cancelled or paused.

¡ Flashes: The programme can be star-

ted or continued. Wash Programme status Rinse Programme status Spin Programme status

Display Designation Description

---- Rinse Hold Programme status End End of pro-

Programme status

gramme Childproof lock ¡ lights up: The childproof lock is activ-

ated.

¡ flashes: The childproof lock is activated

and the appliance has been operated.

→"Deactivating the childproof lock",

Page41

Prewash Prewash is activated.

→"Buttons", Page24

SpeedPerfect Short wash activated.

→"Buttons", Page23

Energy consumption

Energy consumption for the selected programme.

¡ : Low energy consumption ¡ : High energy consumption

Reminder to clean the drum

Flashes: Drum is dirty. Run the Drum Cleanprogramme for cleaning and caring for the drum and the outer tub. →"Cleaning the drum", Page44

Dispenser for liquid detergent

¡ Lights up: The intelligent dosing system

for liquid detergent is activated.

¡ Flashes: The fill level of the dispenser is

below the minimum level.

→"Intelligent dosing system", Page41

(liquid detergent)

Dispenser for fabric softener.

¡ Lights up: The intelligent dosing system

for fabric softener is activated.

¡ Flashes: The fill level of the dispenser is

below the minimum level.

→"Intelligent dosing system", Page41

(fabric softener)

50 ml

Basic dosage Basic dosage for detergent or fabric

softener. →"Basic dosage", Page42

⁠ Voltage control

system

Flashes: The automatic voltage control system detects impermissible voltage drops. This will pause the programme.

Note:The programme will continue when the voltage is permissible again.

Example

Display en

en Display

Display Designation Description

⁠ Voltage control

system

Flashes: The programme has been paused because of impermissible voltage drops. The voltage is permissible again and the programme will continue.

Note:The programme duration is extended.

Door ¡ Lights up: The door is locked and can-

not be opened.

¡ Flashes: The door is not closed prop-

erly.

¡ Off: The door is unlocked and can be

opened. Tap ¡ No water pressure.

¡ The water pressure is too low.

Detergent drawer The detergent drawer has not been

pushed in fully.

E:35 / -10

Example

Error Error code, error display, signal.

Buttons en

Buttons

7 Buttons

Buttons

The selection of programme settings depends on the programme that is set. You can see the selection options for each programme in the overview for →"Programmes", Page25.

Button Selection Description

(Start/Reload) ¡ Start

¡ Cancel ¡ Pause

(SpeedPer-

fect)

¡ Activate ¡ Deactivate

i-DOS ¡ Activate

¡ Deactivate ¡ Basic dosage

(Finish in) 1–24 hours Set the programme end.

(Temperature) – 90 °C Adjust the temperature in °C.

(Spin) ---- - 1400 Adjust the spin speed or activate ---

Start, cancel or pause the programme.

Activate or deactivate a short washing programme.

Note:Energy consumption increases. The washing result is not affected by this.

Briefly press the button to activate or deactivate the intelligent dosing system for fabric softener or liquid detergent . Press the button for approx. three seconds to set the basic dosage. →"Intelligent dosing system",

Page41

The programme duration is already included in the set number of hours. Once the programme has started, the programme duration is displayed.

Note:Use the button to adjust the basic dosage. →"Adjusting the basic dosage",

Page42

- (Rinse Hold). If ---- is selected, the water is not drained at the end of the washing cycle and the spin cycle is deactivated. The laundry remains in the water used for rinsing.

Note:Use the button to adjust the basic dosage. →"Adjusting the basic dosage",

Page42

en Buttons

Button Selection Description

⁠3 sek. (Child

Lock 3 sec.)

¡ Activate ¡ Deactivate

Activate or deactivate the childproof lock. Disable the control panel to prevent unwanted or accidental operation. If the childproof lock is activated and the appliance has been switched off, the childproof lock remains activated. →"Childproof lock", Page41

(Prewash) ¡ Activate

¡ Deactivate

Activate or deactivate prewash, e.g. for washing heavily soiled laundry.

Note:If the intelligent dosing system is activated, the detergent will be dispensed automatically for the prewash and the main wash. If the intelligent dosing system is deactivated, place the detergent for the prewash directly in the drum.

Programmes en

i-DOS 

---- (Rinse Hold)

Programme settings

Max. spin speed

(rpm)

Max. temperature (°C)

Max. load (kg)

⁠

1400

⁠

–

1400

Programmes

8 Programmes

Programmes

Below is an overview of the programmes. You can find information on the load and on the adjustable pro-

gramme options.

Tip:The laundry's care labels provide you with additional information on programme selection.

Programme Description

→"Care symbols on the care labels", Page35

from cotton, linen or blended fab-

rics.

Also suitable as a short pro-

gramme for normally soiled laun-

dry when you activate . If is

activated, the maximum load capa-

city is reduced to 5kg.

from cotton, linen or blended fab-

rics.

Energy-saving programme.

Programme setting

Cotton Wash hard-wearing items made

Cotton Colour Wash hard-wearing items made

en Programmes

i-DOS 

---- (Rinse Hold)

Programme settings

Max. spin speed

(rpm)

Max. temperature (°C)

Max. load (kg)

⁠

–

1400

–

Programme Description

Note:To save energy, the actual

washing temperature may deviate

from the set washing temperature.

The washing performance meets

legal requirements.

linen or blended fabrics.

Note:Textiles which can be

washed from 40°C up to

60°C as per the care symbol

can be washed together.

The washing performance corres-

ponds to the best possible wash-

Eco 40-60 Wash items made from cotton,

ing performance class according

to the legal requirements.

For this programme, the washing

temperature is automatically adjus-

ted depending on the load size, in

order to achieve the best possible

Programme setting

i-DOS 

---- (Rinse Hold)

Programme settings

Programmes en

–

Max. spin speed

(rpm)

Max. temperature (°C)

Max. load (kg)

1200

1400

energy efficiency with the best pos-

sible washing result. You cannot

change the washing temperature.

or blended fabrics.

800

linen, or synthetic or blended fab-

rics.

Suitable for lightly soiled laundry.

made from silk, viscose and syn-

thetics.

Use a detergent that is suitable for

delicates or silk.

Note:Wash especially delicate

items or items with hooks, eyelets

or clips in a mesh laundry bag.

Programme Description

Easy Care Wash items made from synthetic

Mix Wash items made from cotton,

Delicate/Silk Wash delicate, washable items

Programme setting

en Programmes

i-DOS 

–

i-DOS 

---- (Rinse Hold)

Programme settings

Max. spin speed

(rpm)

Max. temperature (°C)

Max. load (kg)

–

800

–

1400

–

1400

–

3,5

Programme Description

Hand- or machine-washable items

that are made from wool or contain

wool.

To prevent the laundry from shrink-

ing, the drum moves the items very

gently with long pauses.

Use a detergent that is suitable for

wool.

and then drains the water.

If you only want to drain the water,

activate 0. The laundry is not spun.

⁠Wool/Hand-

wash

Rinse Rinses and then spins the laundry,

Spin/Drain Spins and drains the water.

cotton, synthetic or blended fab-

rics.

Gentle laundry care.

Programme setting

Automatic 30°C Wash delicate items made from

Programmes en

i-DOS 

---- (Rinse Hold)

Programme settings

Max. spin speed

(rpm)

Max. temperature (°C)

Max. load (kg)

1200

–

1200

Programme Description

The degree of soiling and the type

of fabric are automatically detec-

ted. The washing process is adap-

ted.

tense items made from cotton or

easy-care fabric, e.g. jeans.

Turn laundry inside-out before

washing.

Use liquid detergent.

stuffed with down and fillings with

synthetic fibres.

Wash large items separately.

Dark Wash Wash dark-coloured and colour-in-

Down Wash pillows, duvets or clothing

Use a detergent that is suitable for

down or delicates.

Use sparingly.

Do not use fabric softener.

Programme setting

en Programmes

i-DOS 

---- (Rinse Hold)

Programme settings

Max. spin speed

(rpm)

Max. temperature (°C)

Max. load (kg)

–

1200

–

Programme Description

the first time

atures of 40°C or lower

use

Note:To prevent excessive foam-

ing, remove air from laundry items

by rolling them up before you wash

them.

Use this programme in the follow-

ing cases:

¡ Before using the appliance for

¡ If you regularly wash at temper-

¡ After a prolonged period of non-

Drum Clean Cleaning and caring for the drum.

Use washing powder or a deter-

gent containing bleach.

Halve the amount of detergent to

avoid foaming.

Do not use fabric softener.

Programme setting

Programmes en

i-DOS 

---- (Rinse Hold)

Programme settings

Max. spin speed

(rpm)

Max. temperature (°C)

Max. load (kg)

–

800

⁠

–

⁠

1200

Programme Description

Do not use liquid detergent or de-

tergent that is intended for wool-

lens or delicates.

Note:The drum cleaning indicator

will flash to remind you if you have

not used a programme at 60 °C or

higher for a long time.

made from cotton, linen, synthetic

or blended fabrics.

Note:Use the Delicate/Silkpro-

gramme to wash shirts and

blouses made from silk or delicate

fabrics.

Shirts/Blouses Wash non-iron shirts and blouses

thetic or blended fabrics.

Short programme for small items

of lightly soiled laundry.

The programme duration is approx.

30 minutes.

Programme setting

Rapid 15'/30' Wash items made from cotton, syn-

en Programmes

i-DOS 

---- (Rinse Hold)

Programme settings

Max. spin speed

(rpm)

Max. temperature (°C)

Max. load (kg)

Programme Description

If you wish to reduce the pro-

gramme duration to 15 minutes,

activate . The maximum load is

reduced to 2kg.

Programme setting

Accessories en

Accessories

9 Accessories

Accessories

Use original accessories. These have been made especially for your appliance.

Use Order number

Water inlet hose extension

Fixing brackets Improves the stability of

Longer water inlet hose Replace the standard

Elbow Secure the water outlet

Extend the water inlet hose for cold water or AquaStop (approx. 2.50 m).

the appliance.

water inlet hose with a longer hose (2.20 m).

hose in place.

WMZ2381

WMZ2200

00353925

00655300

Before using for the first time

10 Before using for the

first time

Before using for the first time

Prepare the appliance for use.

10.1 Starting an empty washing cycle

Your appliance was inspected thoroughly before leaving the factory. To remove any residual water, run the first wash cycle without any laundry.

Note:Please read the information in the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

1. Turn the programme selector to

Drum Clean.

2. Close the door.

3. Pull out the detergent drawer.

en Laundry

4. Pour approx. 1 litre of water into

the manual dosing compartment.

5. Add washing powder to the

manual dosing compartment.

To prevent foaming, use only half of the amount of detergent recommended by the detergent manufacturer for light soiling. Do not use detergent suitable for woollens or delicates.

6. Push in the detergent drawer.

7. Press (Start/Reload) to start the

programme.

a The display shows the remaining

programme duration.

a After the programme has ended,

the display shows: End.

8. Start the first wash cycle or set the

programme selector to Off to switch off the appliance. →"Basic operation", Page38

Laundry

11 Laundry

Laundry

11.1 Preparing the laundry

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

ATTENTION!

Objects remaining in the laundry may damage the laundry and the drum.

▶

Remove all items from any pockets in your laundry before using the appliance.

▶

To protect your appliance and the laundry, prepare the laundry beforehand.

– Empty any pockets – Brush sand out of all collars and

pockets

– Close bed covers and cushion

covers

– Close all zips, Velcro fasteners,

hooks and eyes

– Tie cloth belts, apron strings,

etc. together or use a laundry bag.

– Remove curtain hooks and lead

strips or use a mesh laundry bag

Laundry en

– Use a mesh laundry bag for

small items of laundry, such as children's socks

– Some stubborn or dried-in stains

can be removed by washing several times

– Wash large and small items of

laundry together

– Do not rub fresh stains but dab

them with soapy water

– Separate items of laundry and

shake them out

11.2 Sorting laundry

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

▶

To improve washing results and prevent discolouration, sort the laundry according to the following criteria before washing.

– Type of fabric and fibre

Wash laundry of the same type of fabric and fibre together.

– Care symbols on the care labels

→Page35

– Description of the programmes

→Page25

– Whites – Colours

Wash new coloured items separately the first time you wash them.

11.3 Degrees of soiling

Degree of soiling Soiling Examples

Light ¡ No dirt or stains are vis-

ible

¡ Laundry has absorbed

odours

Normal Dirt or light stains are vis-

ible

Heavy Dirt or stains are clearly

visible

Light summer clothing or sports clothing that has been worn for a just a few hours

¡ T-shirts, shirts or blouses

are sweat-soaked or have been worn a few times

¡ Towels or bedding that

has been used for up to one week

Tea towels, baby items or work clothing

11.4 Care symbols on the care labels

Washing care symbols

Symbol Washing process Recommended pro-

gramme

⁠ ⁠ Normal Cotton

en Detergents and care products

Symbol Washing process Recommended pro-

gramme

⁠ Gentle Easy-Care ⁠ Particularly gentle Delicates/Silk for

washing by hand Hand wash Wool Not suitable for machine-washing –

Detergents and care products

12 Detergents and care

products

Detergents and care products

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

The manufacturer's instructions for use and dosage can be found on the packaging.

Notes

¡ Do not mix different liquid deter-

gents

¡ Do not mix detergent and fabric

softener

¡ Do not use products that have ex-

pired or are highly congealed

¡ Do not use products containing

solvents, caustic agents or volatile substances (e.g. bleach)

¡ Use dyes sparingly as salt may

damage stainless steel

¡ Do not use bleaching agents in the

appliance

¡ Do not use laundry vinegar

¡ Only use liquid detergents that are

self-flowing

12.1 Detergent recommendation

Detergent Fabrics Pro-

gramme

Standard detergent with optical brighteners

Detergent for colours without bleach or optical brighteners

Detergent for colours/delicates without optical brighteners

Detergent for delicates

Detergent for woollens

Heat-resistant white

Cotton From cold up to fabrics made from cotton or linen

Coloured fabrics

Cotton From cold up to made from linen or cotton

Coloured fabrics

Easy-Care From cold up to made from easy-care fabrics or synthetic materials

Delicate fine textiles, silk or viscose

Delicates/

Silk Wool Wool From cold up to

Temperature

90 °C

60 °C

From cold up to 40 °C

40 °C

Tip:Visit www.cleanright.eu to find further information on detergents, care products and cleaning agents for domestic use.

12.2 Detergent dosage

Detergents and care products en

The detergent dosage depends on:

¡ The amount of laundry ¡ Degree of soiling ¡ Water hardness

Water hardness

You can find out how hard your water is from your local water company or measure it yourself using a water hardness tester.

Hardness range Total hardness in mmol/lGerman degrees in °dH

soft (I) 0–1.5 0–8.4 medium (II) 1.5– 2.5 8.4–14 hard (III) over 2.5 over 14

Example of a manufacturer's instructions for detergent

These example values refer to a standard load of 4–5 kg.

Soiling Light Normal Heavy

Water hardness: Soft/medium 40ml 55ml 80ml Water hardness: Hard/very

55ml 80ml 105ml

hard

The dosages can be found on the manufacturer's packaging. ¡ If you are not using manual

dosage, adjust the dosage to the actual load.

¡ If intelligent dosing is activated, do

not adjust the dosage to the actual load capacity. The quantity of detergent and fabric softener is automatically calculated via the basic dosage →Page42 and the amount of laundry detected. The basic dosage setting must always comply with the dosage for a load of 4.5 kg.

en Basic operation

Basic operation

13 Basic operation

Basic operation

13.1 Switching on the appliance

▶

Turn the programme selector to a programme.

a The appliance performs an audible

function test in the detergent drawer.

13.2 Setting a programme

1. Set the programme selector to the

required programme. →"Programmes", Page25

13.3 Adjusting the programme settings

Requirement:A programme has

been set. →"Setting a programme", Page38

▶

Adjust the programme settings. →"Programmes", Page25

Notes

¡ The programme settings are not

saved permanently for the programme.

¡ The setting is saved if you activate

or deactivate the intelligent dosing system.

13.4 Loading laundry

Notes

¡ Please read the information in the

Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

¡ To prevent creasing, take note of

the maximum load for the →"Programmes", Page25.

Requirement:The laundry is prepared and sorted. →"Laundry", Page34

1. Open the door.

2. If necessary, adjust the pro-

gramme settings →Page38.

Make sure that the drum is empty.

2. Load the laundry unfolded into the

drum.

3. Close the door.

Basic operation en

Ensure that there is no laundry trapped in the door.

13.5 Adding detergent and care product

For programmes in which intelligent dosing is not possible or desirable, you can add detergent to the manual dosing compartment.

Note:Please read the information in the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

Tip:In addition to intelligent dosing, you can also add additional care product for laundry, e.g. stain remover, starch or bleach, to the manual dosing compartment. Do not add any additional detergent to the manual dosing compartment to avoid overdosage and/or foaming.

Requirement:Find out the optimum dosage for detergent and care product. →Page36

1. Pull out the detergent drawer.

2. Pour in detergent.

→"Detergent drawer", Page19

3. If required, add the care product.

4. Push in the detergent drawer.

13.6 Starting the programme

Note:If you want to change the time

until the programme ends, set the "Ready in" time first.

▶

Press .

a The drum rotates and load detec-

tion takes place. This can take up to 2 minutes, after which water enters the drum.

a The display shows either the pro-

gramme duration or the "Ready in" time.

a After the programme has ended,

the display shows: End.

13.7 Adjusting the "Ready in" time before the programme starts

You can readjust the selected "Ready in" time before the programme starts.

1. Press .

2. Press repeatedly until the dis-

play indicates the desired "Ready in" time.

3. Press .

13.8 Soaking laundry

Note:No additional detergent is re-

quired. The washing solution is then used for washing.

1. Start the programme.

2. To pause the programme, after ap-

prox. 10 minutes, press .

3. To resume the programme, after

the desired soaking time, press .

13.9 Adding laundry

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

1. Press .

The appliance is paused and checks whether it is possible to add or remove laundry. Take note of the programme status.

2. Add or remove laundry.

3. Close the door.

4. Press .

en Basic operation

13.10 Cancelling the programme

Once the programme has started, you can cancel it at any time.

Note:Please read the information in the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

1. Press .

2. Open the door.

The appliance door remains locked for safety reasons if the temperature and water levels are high. – If the temperature is high, start

the Rinse programme.

– If the water level is high: Start

the Spin or Drain programme.

3. Remove the laundry.

13.11 Resuming the programme when the programme status is Rinse Hold

2. Remove the laundry.

13.13 Switching off the appliance

1. Turn the programme selector to

Off.

1. Set the Spin or Drain programme.

2. Press .

13.12 Unloading the laundry

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

1. Open the door.

2. Turn off the tap.

3. Wipe the rubber gasket dry and re-

move any foreign objects.

Childproof lock en

4. Leave the door and detergent

drawer open so that residual water can evaporate.

Childproof lock

14 Childproof lock

Childproof lock

Secure your appliance against being operated unintentionally using the controls.

14.1 Activating the childproof lock

▶

Press and hold the two ⁠3 sek. buttons for approx. 3seconds.

a The display shows . a The controls are locked. a The childproof lock remains active

even after the appliance has been switched off.

14.2 Deactivating the childproof lock

Requirement:To deactivate the

childproof lock, the appliance must be switched on.

▶

Press and hold the two ⁠3 sek. buttons for approx. 3seconds.

a goes out in the display.

Intelligent dosing system

15 Intelligent dosing sys-

tem

Intelligent dosing system

The optimum quantities of liquid detergent and fabric softener are dispensed automatically depending on the programme and settings.

15.1 Filling the dispenser

Note

In order to use intelligent dosing, fill the dispenser. ¡ Fill the dispenser only with suitable

detergent and care products →Page36.

¡ If you change the liquid detergent

or fabric softener, empty and clean the dispenser beforehand. →"Cleaning the detergent drawer",

Page45

Requirement: / flashes.

1. Pull out the detergent drawer.

2. Open the dispenser lid.

en Intelligent dosing system

3. Pour liquid detergent and fabric

softener into the relevant dispensers. →"Detergent drawer", Page19

4. Close the dispenser lid.

Note:To prevent the detergent

from drying out or drying up, do not leave the dispenser lid open for a long period of time.

5. Push in the detergent drawer.

6. Adjust the basic dosage

→Page42.

15.2 Basic dosage

The basic dosage depends on the manufacturer's instructions for the detergent, the water hardness and the degree of soiling of the laundry. Always set a basic dosage that corresponds to the dosage for a standard load of 4.5 kg. →"Detergent dosage", Page37

Adjusting the basic dosage

1. Press and hold for approx. 3

seconds.

a The display shows the basic

dosage set for .

2. To adjust the basic dosage for ,

press .

3. To adjust the setting, press - i-DOS

4. To end the setting process, wait

briefly.

Basic settings

16 Basic settings

Basic settings

You can configure the appliance to meet your needs.

16.1 Overview of the basic settings

Below is an overview of the basic settings on your appliance.

Basic settings en

Basic setting Programme

Value Description

position

End signal 2 0 (off)

1 (quiet) 2 (medium) 3 (loud) 4 (very loud)

Button signal 3 0 (off)

1 (quiet) 2 (medium) 3 (loud) 4 (very loud)

Drum cleaning reminder

4 ON

OFF

Set the volume of the signal at the end of the programme.

The volume of the audible signal emitted when the buttons are pressed.

Activate or deactivate the reminder to clean the drum.

en Cleaning and servicing

16.2 Changing the basic settings

1. Set the programme selector to po-

sition 1.

2. Press and, at the same time,

turn the programme selector to position2.

a The display shows the current

value.

3. Set the programme selector to the

required position.

4. To change the value, press .

5. To save the changes, switch off

the appliance.

Cleaning and servicing

17 Cleaning and servi-

cing

Cleaning and servicing

To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully.

17.1 Tips on appliance care

Follow the tips for appliance care to ensure your appliance works correctly in the long term.

Wipe down the housing and the control panel

The appliance parts remain clean and hygienic.

with nothing but water and a damp cloth.

Remove all detergent residue, spray residue or other residues immediately.

Keep the appliance door and detergent drawer open after use.

Fresh deposits are easier to remove without leaving any residue.

This allows the residual water to dry, reducing odours in the appliance.

17.2 Cleaning the drum

If you often wash at a washing temperature of 40°C and lower or the appliance has not been used for a long period, clean the drum.

CAUTION

Risk of injury!

Permanently washing at low temperatures and a lack of ventilation for the appliance may damage the drum and cause injury.

▶

Regularly run a programme for cleaning the drum or wash at temperatures of at least 60°C.

▶

Leave the appliance to dry after every operation with the door open, and leave the detergent drawer to dry.

▶

Run the Drum Clean programme without laundry.

Add washing powder.

Cleaning and servicing en

17.3 Cleaning the detergent drawer

If you change detergent or the detergent drawer is dirty, clean the detergent drawer and the pump unit of the intelligent dosing system.

Note:Please read the information in the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

1. Switch off the appliance.

2. Pull out the detergent drawer.

3. Press down on the insert and re-

move the detergent drawer.

5. Unclip the detergent drawer lid

and remove it.

6. Empty the detergent drawer.

4. Remove the pump unit.

en Cleaning and servicing

7. ATTENTION! The pump unit con-

tains electrical components.

▶

Do not clean the pump unit in the dishwasher and do not immerse it in water.

▶

Protect the electrical connection on the rear against water, detergent and fabric softener residue.

Clean the pump unit with a damp cloth.

8. Clean the detergent drawer and

the lid with a soft, damp cloth or hand shower.

10.Clean the inside of the detergent

drawer housing.

9. Dry the detergent drawer, lid and

pump unit and reinsert them.

11.Push in the detergent drawer.

Cleaning and servicing en

17.4 Descaling

If you add detergent correctly, you do not need to descale your appliance. If you still wish to use descaler, follow the manufacturer's instructions for use.

ATTENTION!

The use of unsuitable descaling agents, e.g. for coffee machines, may damage the appliance.

▶

For this appliance, only use descaling agents that are available from the manufacturer's website or our after-sales service.

17.5 Cleaning the drain pump

Clean the drain pump in the event of faults, e.g. blockages or rattling noises.

Emptying the drain pump

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

1. Turn off the water tap.

2. Switch off the appliance.

3. Disconnect the appliance's mains

plug from the power supply.

4. Open the maintenance flap.

5. Remove the maintenance flap.

6. Slide a sufficiently large receptacle

under the opening.

7. Take the drain hose out of the

holder.

en Cleaning and servicing

CAUTION-Risk of scalding!

When you wash at high temperatures, the detergent solution gets hot.

▶

Do not touch the hot detergent solution.

To allow the detergent solution to flow out into the container, remove the sealing cap.

9. Firmly press on the sealing cap.

Cleaning the drain pump

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

Requirement:The drain pump is empty. →Page47

1. Since water may remain in the

drain pump, remove the pump cap carefully.

2. Clean the interior, the thread on

the pump cap and the pump housing.

10.Insert the drain hose into the

holder.

3. Make sure that the impeller in the

drain pump can be rotated.

Cleaning and servicing en

90°

4. Insert the pump cap and screw it

on as far as it will go.

The handle on the pump cap must be in a vertical position.

5. Insert the maintenance flap and

lock it into place.

17.6 Cleaning the water outlet hose at the siphon

If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out, you must clean these.

1. Switch off the appliance.

2. Disconnect the appliance's mains

plug from the power supply.

3. Loosen the hose clamp and care-

fully remove the water outlet hose.

Residual water may leak out.

4. Clean the water outlet hose and si-

phon connecting piece.

6. Close the maintenance flap.

Before the next wash

To prevent unused detergent from flowing straight into the outlet in the next wash, run the Drain programme after you have emptied the drain pump.

1. Turn on the tap.

2. Insert the mains plug.

3. Switch on the appliance.

4. Pour 1litre of water into the

manual dosing compartment.

5. Start the Drain programme.

en Cleaning and servicing

5. Reattach the water outlet hose and

secure the connection point using the hose clamp.

17.7 Clean the water inlet filters.

Emptying the water inlet hose

1. Turn off the tap.

2. Set the Cotton programme.

3. Start the programme and leave it

to run for approx. 70seconds.

4. Switch off the appliance.

5. Disconnect the appliance's mains

plug from the power supply.

Cleaning the filter on the tap

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

Requirement:The water inlet hose is empty.

1. Remove the water inlet hose from

the tap.

2. Clean the filter with a small brush.

3. Connect the water inlet hose and

check for leaks.

Cleaning and servicing en

Cleaning the filter on the appliance

Note:Please read the information in

the Safety →Page4 and Preventing material damage →Page10 sections to ensure that you use the appliance safely.

Requirement:The water inlet hose is empty. →"Emptying the water inlet hose",

Page50

1. Disconnect the hose from the rear

of the appliance.

2. Use pliers to remove the filter.

3. Clean the filter with a small brush.

4. Reinsert the filter.

5. Connect the hose and check for

leaks.

en Troubleshooting

Troubleshooting

18 Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.

Fault Cause and troubleshooting

The display goes out and flashes.

"E:36 / -10" Drain pipe or water outlet hose is blocked.

Energy-saving mode is active

▶

Press any button.

a The symbol lights up again.

▶

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

▶

Ensure that the drain pipe and water drain hose are not kinked or trapped.

Drain pump is blocked.

▶

→"Cleaning the drain pump", Page47

The water outlet hose is connected too high.

▶

Install the water outlet hose at a maximum height of 1 metre.

Detergent dosage is too high.

▶

Immediate measure: Mix one tablespoon of fabric softener with 0.5 litres of water and pour the mixture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).

▶

If intelligent dosing is activated, reduce the basic dosage →Page42.

▶

If you dose manually, reduce the amount of detergent for the next washing cycle with the same load.

Unapproved extension installed on the water drain hose.

Troubleshooting en

Fault Cause and troubleshooting

"E:36 / -10"

▶

Remove any unapproved extensions from the water hose. Connecting the appliance

"E:36 / -25 / -26" Drain pump is blocked.

▶

→"Cleaning the drain pump", Page47

"E:10 / -00 / -10 /

-20"

The pump for the intelligent dosing system is blocked.

1. Switch off the appliance.

2. Clean the pump unit.

→"Cleaning the detergent drawer", Page45

3. If this indicator appears again, call our after-sales

service. →"Customer Service", Page64

Note:You can start the washing programme if you deactivate the intelligent dosing system and dose manually. →"Buttons", Page23

The water pressure is low. No remedial action possible.

The filters in the water inflow are blocked.

▶

Clean the filters in the water inflow →Page50.

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or jammed.

The detergent drawer has not been pushed in as far as it can go.

▶

Push the detergent drawer in as far as it will go.

The pump unit is not inserted.

1. Insert the pump unit into the detergent drawer.

→"Cleaning the detergent drawer", Page45

2. Push the detergent drawer in as far as it will go.

flashes. The automatic voltage control system detects an un-

authorised voltage under-usage.

▶

No remedial action possible.

Note:If the power supply is stable, the programme continues to run as normal.

Voltage under-usage may cause extension of a programme. No remedial action possible.

en Troubleshooting

Fault Cause and troubleshooting

flashes. Voltage under-usage may cause extension of a pro-

gramme. No remedial action possible.

lights up. The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→"Cancelling the programme", Page40

Water level is too high.

▶

Start the Drainprogramme.

Laundry is caught in the door.

1. Open the door again.

2. Remove any trapped laundry.

3. Close the door.

4. Press to start the programme.

flashes. Door is not closed.

1. Close the door.

2. Press to start the programme.

All other error codes. Malfunction

▶

Call the after-sales service. →"Customer Service", Page64

The appliance is not working.

The mains plug of the power cord is not plugged in.

▶

Connect the appliance to the power supply.

The circuit breaker is faulty.

▶

Check the circuit breaker in the fuse box.

There has been a power cut.

▶

Check whether the lighting in your kitchen or other appliances are working.

The programme does not start.

You have not pressed .

▶

Press .

Door is not closed.

1. Close the door.

2. Press to start the programme.

Childproof lock is activated.

▶

→"Deactivating the childproof lock", Page41

is activated.

▶

Check whether is activated. →"Buttons", Page23

Laundry is caught in the door.

1. Open the door again.

2. Remove any trapped laundry.

Fault Cause and troubleshooting

The programme does not start.

3. Close the door.

4. Press to start the programme.

The detergent drawer has not been pushed in as far as it can go.

▶

Push the detergent drawer in as far as it will go.

The pump for the intelligent dosing system is blocked.

1. Switch off the appliance.

2. Clean the pump unit.

→"Cleaning the detergent drawer", Page45

3. If this indicator appears again, call our after-sales

service. →"Customer Service", Page64

Note:You can start the washing programme if you deactivate the intelligent dosing system and dose manually. →"Buttons", Page23

The door cannot beopened.

---- is activated.

▶

Continue the programme by selecting Spin or Drain and pressing .

→"Resuming the programme when the programme status is Rinse Hold", Page40

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→"Cancelling the programme", Page40

Water level is too high.

▶

Start the Drainprogramme.

Power failure.

▶

Open the door using the emergency release. →"Emergency release", Page62

The water is not draining.

Drain pipe or water outlet hose is blocked.

▶

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

▶

Ensure that the drain pipe and water drain hose are not kinked or trapped.

Drain pump is blocked.

▶

→"Cleaning the drain pump", Page47

---- is activated.

Troubleshooting en

en Troubleshooting

Fault Cause and troubleshooting

The water is not draining.

▶

Continue the programme by selecting Spin or Drain and pressing .

→"Resuming the programme when the programme status is Rinse Hold", Page40

The water outlet hose is connected too high.

▶

Install the water outlet hose at a maximum height of 1 metre.

Detergent dosage is too high.

▶

If intelligent dosing is activated, reduce the basic dosage →Page42.

▶

If you dose manually, reduce the amount of detergent for the next washing cycle with the same load.

Unapproved extension installed on the water drain hose.

▶

Remove any unapproved extensions from the water hose. Connecting the appliance

Water is not flowing in. Detergent is not being dispensed.

You have not pressed .

▶

Press .

The filters in the water inflow are blocked.

▶

Clean the filters in the water inflow →Page50.

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or jammed.

The spin cycle runs several times.

The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.

▶

Not a fault – no action required.

Note:When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.

The programme duration changes during the wash cycle.

The programme operation is optimised electronically. This may change the programme duration.

▶

Not a fault – no action required.

Fault Cause and troubleshooting

The programme duration changes during the wash cycle.

The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.

▶

Not a fault – no action required.

Note:When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.

Foam detection system switches on a rinse cycle if foam build-up is too high.

▶

Not a fault – no action required.

No water is visible in the drum.

Water is below the visible area.

▶

Not a fault – no action required.

▶

Do not add any extra water to the appliance while it is operating.

Drum jerks after the programme starts.

Vibrations and movement of the appliance whilst spinning.

This is caused by an internal motor test.

▶

Not a fault – no action required.

Appliance is not correctly aligned.

▶

Aligning the appliance

The appliance feet are not fixed.

▶

Secure the appliance feet. Aligning the appliance

Transit bolts have not been removed.

▶

Removing the transit bolts

Drum does not turn, water does not flow in.

Load detection is active.

▶

Not a fault – no action required.

Note:The load detection can take up to two minutes.

Heavy foam build-up Detergent dosage is too high.

▶

If intelligent dosing is activated, reduce the basic dosage →Page42.

▶

If you dose manually, reduce the amount of detergent for the next washing cycle with the same load.

i-DOS cannot be actuated.

Intelligent dosing is not intended for this programme.

▶

Not a fault – no action required.

Programme progress does not allow intelligent dosing. No remedial action possible.

Troubleshooting en

en Troubleshooting

Fault Cause and troubleshooting

High spin speed not reached.

A low spin speed is selected.

▶

The next time you run a wash cycle, set a higher spin speed.

Unbalance load detection system is using a reduced spin speed to eliminate an unbalance.

▶

Redistribute the laundry in the drum.

Note:Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.

▶

Start the Spinprogramme.

The spin programme does not start.

Drain pipe or water outlet hose is blocked.

▶

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

▶

Ensure that the drain pipe and water drain hose are not kinked or trapped.

The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed.

▶

Redistribute the laundry in the drum.

Note:Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.

▶

Start the Spinprogramme.

Rushing, hissing noise.

Longer, whirring noise before the start of the wash cycle or fabric

Water is flushed under pressure into the detergent drawer.

▶

Not a fault – normal operating noise.

Intelligent dosing system dispenses detergent or care products.

▶

Not a fault – normal operating noise.

softening. Brief whirring noise

after switching on the

Intelligent dosing system carries out a function test.

▶

Not a fault – normal operating noise.

appliance. Loud noises during

the spin cycle.

Appliance is not correctly aligned.

▶

Aligning the appliance

The appliance feet are not fixed.

▶

Secure the appliance feet. Aligning the appliance

Transit bolts have not been removed.

▶

Removing the transit bolts

Fault Cause and troubleshooting

Banging noises, rattling in the drain

Foreign bodies have got into the drain pump.

▶

→"Cleaning the drain pump", Page47

pump. Slurping, rhythmical

suction noise.

The drain pump is active, the detergent solution is pumped out.

▶

Not a fault – normal operating noise.

Creasing. The spin speed is too high.

▶

The next time you run a wash cycle, set a lower spin speed.

The load is too large.

▶

The next time you run a wash cycle, reduce the amount of laundry being loaded.

The wrong programme is selected for the type of fabric.

▶

Select the programmes that are suitable for the type of fabric. →"Programmes", Page25

The spin result is not satisfactory. The laundry is too wet/too damp.

A low spin speed is selected.

▶

The next time you run a wash cycle, set a higher spin speed.

▶

Start the Spinprogramme.

Drain pipe or water outlet hose is blocked.

▶

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

▶

Ensure that the drain pipe and water drain hose are not kinked or trapped.

The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed.

▶

Redistribute the laundry in the drum.

Note:Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.

▶

Start the Spinprogramme.

Unbalance load detection system is using a reduced spin speed to eliminate an unbalance.

▶

Redistribute the laundry in the drum.

Note:Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.

Troubleshooting en

en Troubleshooting

Fault Cause and troubleshooting

The spin result is not

▶

Start the Spinprogramme. satisfactory. The laundry is too wet/too damp.

Detergent residue on the damp washing.

Detergents may contain water-insoluble substances that deposit on the laundry.

▶

Start the Rinseprogramme.

Unsuitable detergent added to the dispenser of the intelligent dosing system.

1. Check whether the detergent used is suitable.

→"Detergents and care products", Page36

2. Drain the dispenser.

→"Cleaning the detergent drawer", Page45

3. Clean the dispenser.

4. Refill the dispenser.

→"Filling the dispenser", Page41

Basic dosage is not correctly adjusted.

▶

If intelligent dosing is activated, reduce the basic

dosage →Page42.

Detergent residue on the dry laundry.

Detergents may contain water-insoluble substances that deposit on the laundry.

▶

Brush out the laundry after washing and drying.

Unsuitable detergent added to the dispenser of the intelligent dosing system.

1. Check whether the detergent used is suitable.

→"Detergents and care products", Page36

2. Drain the dispenser.

→"Cleaning the detergent drawer", Page45

3. Clean the dispenser.

4. Refill the dispenser.

→"Filling the dispenser", Page41

Basic dosage is not correctly adjusted.

▶

If intelligent dosing is activated, reduce the basic

dosage →Page42.

Insufficient cleaning. Basic dosage is not correctly adjusted.

▶

If intelligent dosing is activated, adjust the basic

dosage →Page42 correctly.

Detergent or care products have congealed in dispensers of the intelligent dosing system.

1. Check whether the detergent used is suitable.

→"Detergents and care products", Page36

Fault Cause and troubleshooting

Insufficient cleaning. 2. Drain the dispenser.

→"Cleaning the detergent drawer", Page45

3. Clean the dispenser.

4. Refill the dispenser.

→"Filling the dispenser", Page41

Unsuitable detergent added to the dispenser of the intelligent dosing system.

1. Check whether the detergent used is suitable.

→"Detergents and care products", Page36

2. Drain the dispenser.

→"Cleaning the detergent drawer", Page45

3. Clean the dispenser.

4. Refill the dispenser.

→"Filling the dispenser", Page41

Water is leaking out at the water inlet hose.

Water inlet hose is not correctly/securely connected.

1. Connect the water supply hose correctly. Connect-

ing the water inlet hose

2. Tighten the screw connection.

Water is leaking out at the water outlet hose.

The water outlet hose is damaged.

▶

Replace the damaged water outlet hose.

Water outlet hose is not connected correctly.

▶

Connect the water outlet hose correctly. Water out-

let connection types

Odours have formed in the appliance.

Humidity and detergent residue may promote the formation of bacteria.

▶

→"Cleaning the drum", Page44

▶

If you are not using the appliance, leave the door

and detergent drawer open so that residual water

can evaporate.

Troubleshooting en

en Transportation, storage and disposal

18.1 Emergency release

Releasing the door

Requirement:The drain pump is

empty. →Page47

1. ATTENTION! Escaping water may

cause material damage.

▶

Do not open the door if you can see water through the glass.

Pull the emergency release downwards with a tool and release.

a The door lock is released.

2. Insert the maintenance flap and

lock it into place.

3. Close the maintenance flap.

Transportation, storage and disposal

19 Transportation, stor-

age and disposal

Transportation, storage and disposal

You can find out here how to prepare your appliance for transportation and storage. You will also find out how to dispose of old appliances.

5. Drain the remaining detergent

solution. →"Cleaning the drain pump",

Page47

6. Detach the hoses.

7. Empty the dispensers.

19.2 Inserting the transit bolts

Secure the appliance for transportation using transit bolts in order to prevent damage.

1. Remove the four cover caps.

‒ If necessary, use a screwdriver

to remove the cover caps.

Keep the cover caps.

2. Insert the four sleeves.

19.1 Removing the appliance

1. Turn off the tap.

→"Emptying the water inlet hose", Page50.

3. Switch off the appliance.

4. Unplug the appliance's mains plug.

Transportation, storage and disposal en

3. Insert all screws into the four

transit bolts and tighten slightly.

4. Insert the power cord into the

holder and tighten all four screws for the transit bolts with a WAF 13 wrench ⁠.

5. Insert the hose into holder.

19.3 Using the appliance again

2. Pour approx. 1 litre of water into

the manual dosing compartment in the detergent drawer.

3. Start the Drain programme.

a The unused detergent cannot flow

straight into the outlet during the next wash.

19.4 Disposing of old appliance

Valuable raw materials can be reused by recycling.

WARNING

Risk of harm to health!

Children can lock themselves in the appliance, thereby putting their lives at risk.

▶

Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening.

▶

With redundant appliances, unplug the power cord. Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close.

1. Unplug the appliance from the

mains.

2. Cut through the power cord.

3. Dispose of the appliance in an en-

vironmentally friendly manner. Information about current disposal

methods are available from your specialist dealer or local authority.

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and elec-

1. Remove the transit bolts.

en Customer Service

tronic appliances (waste electrical and electronic equipment - WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

Customer Service

20 Customer Service

Customer Service

If you have any queries on use, are unable to rectify faults on the appliance yourself or if your appliance needs to be repaired, contact Customer Service. You can solve many problems yourself by consulting the information on troubleshooting in these instructions or on our website. If this is not the case, contact our after-sales service. With any warranty claims, we will make sure that your appliance is repaired by trained after-sales technicians using genuine spare parts, including after the manufacturer's warranty has expired. Function-relevant genuine spare parts according to the corresponding Ecodesign Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Economic Area.

Note:Under the terms of the manufacturer's warranty the use of Customer Service is free of charge.

Detailed information on the warranty period and terms of warranty in your country is available from our aftersales service, your retailer or on our website.

If you contact Customer Service, you will require the product number (ENr.) and the production number (FD) of your appliance. The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.

20.1 Product number (E-Nr.) and production number (FD)

You can find the product number (ENr.) and the production number (FD) on the appliance's rating plate. Depending on the model, the rating plate is located:

¡ On the inside of the door. ¡ On the inside of the maintenance

flap.

¡ On the rear of the appliance.

Make a note of your appliance's details and the Customer Service telephone number to find them again quickly.

Consumption values en

Consumption values

21 Consumption values

Consumption values

The following information is provided in accordance with the EU Ecodesign Regulation. The values given for programs other than the Eco 40-60 are indicative only and were determined in accordance with the applicable standard EN60456. The automatic dosing function has been deactivated for this purpose. Note on the comparison test: Deactivate the automatic dosing function unless this function is the object of the test.

Programme Load

(kg)

Eco 40-60 Eco 40-60 Eco 40-60

9,0 3:37 1,245 61,0 49 1400 50,00

4,5 2:52 0,590 45,0 38 1400 50,00

2,5 2:33 0,195 30,0 24 1400 54,00

Programm e duration (hr:min

)

Energy consumption (kWh/ cycle)

Water consumption (l/ cycle)

Maximum temperature (°C) 5

mins

Spin speed (rpm)

Residual moisture

(%)

Cotton20°C 9,0 3:28 0,370 90,0 23 1400 52,00 Cotton40°C 9,0 3:28 1,350 90,0 45 1400 52,00 Cotton60°C 9,0 3:28 1,450 90,0 55 1400 52,00 Cotton40°C+ 9,0 3:58 1,400 102,0 45 1400 52,00

Easy

4,0 2:28 0,780 61,0 44 1200 27,00

Care40°C Mix40°C 4,0 0:59 0,620 44,0 41 1400 53,00

⁠Wool/

2,0 0:40 0,200 40,0 22 800 25,00 Handwash30°C

Due to the influence of water pressure, hardness and inlet temperature, ambient temperature, type, amount and soiling of laundry, detergent used, fluctuations in the power supply and the selected additional functions, the actual values may deviate from the stated values.

Test programme in accordance with the EU Ecodesign Directive and the EU Energy Labelling Regulation with cold water (15°C).

en Technical specifications

Technical specifications

22 Technical specifica-

tions

Technical specifications

Facts and figures for your appliance can be found here.

Appliance height 85,0cm Appliance width 59,8cm Appliance depth 59,0cm Weight 80kg Maximum load 9kg Mains voltage 220 - 240V,

Minimum installation protection

Rated power 2300W Power consump-

tion

Water pressure ¡ Minimum:

Length of the water inlet hose

Length of the water outlet hose

Length of the power cord

Depending on the appliance specifications

More information about your model can be found online at https://energylabel.bsh-group.com1. This web address is linked to the official EU EPREL product database. At the time

50Hz 10A

¡ Off mode:

0,10 W

¡ Left-on mode:

0,50W

100kPa (1bar)

¡ Maximum:

1000kPa (10bar)

150cm

210cm

of printing its web address had not yet been published. Please then follow the instructions on searching for models. The model identifier is made up of the characters before the slash in the product number (E-Nr.) on the rating plate. Alternatively you can also find the model identifier in the first line of the EU energy label.

Only applies to countries in the European Economic Area

Thank you for buying a Bosch Home Appliance!

• Expert tips & tricks for your appliance

• Warranty extension options

• Discounts for accessories & spare-parts

• Digital manual and all appliance data at hand

• Easy access to Bosch Home Appliances Service

Free and easy registration – also on mobile phones:

www.bosch-home.com/welcome

Looking for help? You'll find it here.

Expert advice for your Bosch home appliances, help with problems or a repair from Bosch experts. Find out everything about the many ways Bosch can support you:

www.bosch-home.com/service

Contact data of all countries are listed in the attached service directory.

Robert Bosch Hausgeräte GmbH Carl-Wery-Straße 34 81739 München GERMANY www.bosch-home.com

*9001526113*

9001526113 (010201) en

Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom

Bosch WAU28SS9DN User manual and assembly instructions

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

1 Safety

1.1 General information

1.2 Intended use

1.3 Restriction on user group

1.4 Safe installation

1.5 Safe use

1.6 Safe cleaning and maintenance

Preventing material damage

Environmental protection and saving energy

3.1 Disposing of packaging

3.3 Energy saving mode

Installation and connection

4.1 Unpacking the appliance

4.2 Contents of package

4.4 Removing the transit bolts

4.5 Connecting the appliance

Connecting the water inlet hose

Water outlet connection types

4.6 Aligning the appliance

4.7 Connecting the appliance to the electricity supply

5 Familiarising yourself with your appliance

5.1 Appliance

5.2 Detergent drawer

5.3 Controls

6 Display

7 Buttons

8 Programmes

9 Accessories

Before using for the first time

11 Laundry

11.1 Preparing the laundry

11.2 Sorting laundry

11.3 Degrees of soiling

11.4 Care symbols on the care labels

Washing care symbols

Detergents and care products

12.1 Detergent recommendation

12.2 Detergent dosage

13 Basic operation

13.2 Setting a programme

13.4 Loading laundry

13.5 Adding detergent and care product

13.6 Starting the programme

13.8 Soaking laundry

13.9 Adding laundry

13.12 Unloading the laundry

14 Childproof lock

14.1 Activating the childproof lock

Intelligent dosing system

15.1 Filling the dispenser

15.2 Basic dosage

Adjusting the basic dosage

16 Basic settings

16.1 Overview of the basic settings

Cleaning and servicing

17.1 Tips on appliance care

17.2 Cleaning the drum

17.3 Cleaning the detergent drawer

17.4 Descaling

17.5 Cleaning the drain pump

Emptying the drain pump

Cleaning the drain pump

17.6 Cleaning the water outlet hose at the siphon

Before the next wash

Emptying the water inlet hose

Cleaning the filter on the tap

Cleaning the filter on the appliance

18 Troubleshooting

18.1 Emergency release

Releasing the door

Transportation, storage and disposal

19.2 Inserting the transit bolts

19.1 Removing the appliance

19.3 Using the appliance again

20 Customer Service