Blue HP4 Instructional Manual
Connects you
with the people who matter
when it matters
HP4 Issue 1 August 2013
Blue Phone
Instructional Manual
2
WARNING – ANSWERING MACHINES AND VOICE MAIL BOXES.
The above devices may at times for some reason generate a hash tone
when answering or while recording an incoming message.
If the Blue Phone is delivered a hash tone after the prompt to accept an
alarm call the Blue Phone will accordingly believe the alarm call has been
acknowledged and not dial the next carer.
It is advised to dispatch an emergency call to any carer’s that have
an answering machine or voice mail box to test their device does not
interfere with the genuine acknowledgment of the alarm call.
You may want to add the requirement of a second acceptance digit to
acknowledge an alarm call having been received.
This would mean that after the # button has been pressed there will be a
second prompt instructing you to “now press 1”. Only then will the Blue
Phone acknowledge the acceptance of the alarm call.
To enable the second prompt requirement to accept an alarm call.
Enter *4 1698 27 1
To restore to normal (# only) enter *4 1698 27 0
See Ref 8 in the programming schedule.
WARNING - MODE 3 CONNECTION
If you have more than one phone or device that accesses the phone line
at your premises, it is important to know that under normal circumstances
if the second phone is off hook and you generate an
alarm call, Blue Phone will not be able to access the line to dial out.
To overcome this potential problem, a licensed installer can install a
‘Mode 3’ connection at the point where the Blue Phone is located. This
will allow an alarm call to be generated even if another phone in the
home is off hook. Blue Phone is Mode 3 compatible.
SELF INSTALLED AND MAINTAINED
Your Blue Phone is self installed and maintained. It is the purchaser’s
responsibility to be aware of the Mode 3 issue and ensure answering
machines’ and voice mail boxes will not emit a hash tone and interfere
with the genuine acceptance of an alarm call. The Blue Phone should be
tested regularly to ensure reliable operation.
3
2
No on-going Costs
Since alarm calls go directly to your family’s mobile phones and
landlines, there are no professional monitoring costs, and your family
and/or friends are the first to be informed.
Alarm calls cost the same as a normal phone call to that phone
number.
The Professional Monitoring Option
If your family support network is not as strong as it once was, and
you find you require professional 24 hour monitoring, this can be
arranged simply by contacting Smart Caller on 03 9588 0833
The necessary adjustments to your phone can be made remotely
by the monitoring service.
A nominal once-off set up fee and a monthly monitoring fee is payable
for this 24-hour professional monitoring service.
Call Smart Caller to enquire about the professional monitoring option.
For your nearest Blue Phone service centre visit
www.bluephone.com.au
or phone 03 9588 0833
© Smart Caller Pty Ltd
PO Box 78
Mentone VIC 3194
www.smartcaller.com.au
Blue Phone Model: BP – HP4
Important Notes:
• Ensure the power pack is always plugged into the mains socket and
switched on.
• Always use the power pack supplied with the phone as it is
specifically
specified for this phone and forms part of the government authority
connection permit.
• When your Blue Phone is being stored or transported, turn the
battery on-off switch on the rear of the phone to the 'off' position.
4
3
1.0 CAUTION
• The handset may pick up small metallic objects such as pins and
staples if placed in their vicinity.
• Do not remove or switch off the power pack supply. In-use light will flicker
and “Power Fail” will display if power is removed.
• To preserve its appearance, avoid putting your Blue Phone in
direct sunlight.
• When you first install your Blue Phone, allow 24
hours to fully charge the battery back-up.
• We recommend your pendant and Blue Phone be periodically
checked, at least once per month.
• In the event of liquid damaging your Blue Phone, return the phone
to your nearest service centre.
• Lightning and major electrical surges can damage this device.
2. MODE 3 CONNECTION
If you have more than one phone or device that accesses the phone line at
your premises, it is important to know that under normal circumstances if the
second phone is off hook and you generate an
alarm call, Blue Phone will not be able to access the line to dial out.
To overcome this potential problem, a licensed installer can install a
‘Mode 3’ connection at the point where the Blue Phone is located. This will
allow an alarm call to be generated even if another phone in the home is off
hook. Blue Phone is Mode 3 compatible.
3. YOUR BLUE PHONE CONTENTS
• Blue Phone
• Power Pack
• Telephone Line cord
• Personal Pendant
• Blue 'OK' Label
• Owner's Manual
Please advise your supplier without delay should a listed item
be missing.
5
4. SETTING UP AND PLUGGING IN
• Plug the power pack to mains power point and connect the other
end to the Blue Phone. The power socket is located at the rear of
the phone Marked “Power”
• Connect the line cord to the phone wall socket and to the socket on
the rear of the phone marked 'line in'.
• Switch the Blue Phone on at the ‘Battery on/off’ switch located on
the rear panel.
5. QUICK START
WARNING – ANSWERING MACHINES AND VOICE MAIL BOXES.
– P
ROGRAMMING INSTRUCTIONS
Refer to Page 5 for programming instructions.
Whilst we recommend you read the whole manual to discover all of Blue
Phones features. The “Quick Start” Instructions’ is all you need to read to get
you up and running quickly and easily.
6.0
The above devices may at times for some reason generate a hash tone when
answering or while recording an incoming message.
If the Blue Phone is delivered a hash tone after the prompt to accept an alarm
call the Blue Phone will accordingly believe the alarm call has been acknowledged and not dial the next carer.
It is advised to dispatch an emergency call to any carer’s that have an
answering machine or voice mail box to test their device does not interfere
with the genuine acknowledgment of the alarm call.
You may want to add the requirement of a second acceptance digit to
acknowledge an alarm call having been received.
This would mean that after the # button has been pressed there will be a
second prompt instructing you to “now press 1”. Only then will the Blue
Phone acknowledge the acceptance of the alarm call.
To enable the second prompt requirement to accept an alarm call.
Enter *4 1698 27 1
To restore to normal (# only) enter *4 1698 27 0
6
7.0 QUICK START – PROGRAMMING INSTRUCTIONS
7.1 Programming Dial Up Numbers
Note: All programming is done with the handset in the cradle (the
hung up position).
1. Enter the master access code [*4 1698]
2. Enter the address code [30]
3. Enter [1] for the first Dial Up number (or enter [2] for the second
Dial Up number, [3] for the third and so on)
4. Enter [2] to program
5. Enter the phone number of your first carer
6. Press [CANCEL] to finish.
To program the second dial up number repeat steps 1 to 6 but enter
a 2 at step 3.
To assist in programming and keeping record of who has been
nominated as carer, we have provided the table below. Write the carers
name and number down and with the handset in the cradle begin
programming.
Carer’s Name Carer’s Phone No.
1st _______________*4 1698 30 1 2 ___________________ CANCEL
2nd ______________ *4 1698 30 2 2 ___________________ CANCEL
3rd _______________*4 1698 30 3 2 ___________________ CANCEL
4th _______________*4 1698 30 4 2 ___________________ CANCEL
5th _______________*4 1698 30 5 2 ___________________ CANCEL
6th _______________*4 1698 30 6 2 ___________________ CANCEL
7th _______________*4 1698 30 7 2 ___________________ CANCEL
8th _______________*4 1698 30 8 2 ___________________ CANCEL
7.2 To check the Dial Up numbers you programmed
Enter [*4 1698]
Now enter [49].Now enter [1] to hear the first phone number. Then [2] to hear
the second and so on. Press [CANCEL] when finished.
7
6
7.3 Recording Your Outgoing Personal Identification Message
While programming is normally done with the handset in the cradle,
for this task the handset microphone is used to record your message.
Therefore you will need to hold the handset cradle down (as if the handset
was still in position) while to talk into the phone handset.
1. Enter the master access code [*4 1698]
2. Enter [10]. The “in use” light will glow
3. Speak into the handset microphone to record your message.
4. Press [CANCEL] to end recording.
Your outgoing message can be up to15 seconds long.
To check your outgoing message enter [*4 1698 55 1]
Press [CANCEL] when finished.
7.4 Making and (Aborting) an Alarm Call
To make an alarm call press your pendant or the [HELP] Button on the Blue
Phone.
To abort an alarm call, press the [CANCEL] button within 10 seconds, or
once the phone is sounding the call in progress beeps you may lift and
replace the handset.
7.5 Receiving an Alarm Call – Carer instructions
Answer your phone as normal.
You will hear the outgoing identification message played on an endless
loop arrangement. Don’t panic – you can listen to this message in its
entirety before doing anything. It will play six times before hanging up and
calling the next number.
After you are asked to press the ‘Hash key now” Press the [#] digit on your
phone and the Blue Phone will now go into 'hands-free loud speaking mode'
allowing you to make voice contact via the Blue Phone’s speaker phone.
Before you hang up press the [*] button twice on your phone. This will
hang the Blue Phone up. If you forget, don’t worry; the Blue Phone will
reset to normal after a few minutes.
When you press [**] before hanging up, the Blue Phone is left in auto
answer mode for about five minutes. This means that you can call back
and the Blue Phone will answer and automatically go into hands-free
loud speaking mode. When calling back for a second time, the Blue Phone
will not accept the call from you unless you press [#] within the first 5
seconds after the call is answered. If you forget to press [#], the Blue Phone
8
will hang up on you and you will have to call back.
8. Other Benefits and Features
• Big buttons for numbers and characters
• Photo fit speed dial buttons
• Personal duress applications
•
•
•
– silent alarm
Medication/Pill reminder
• Handset volume boost
• 3 position ringer volume control
• Extra loud sounding ringer
• Hearing aid induction loop
Sounding of keypad buttons
• Announcement of time and day
• Two-way loud speaking
• Backlit “HELP” button
•
Last number redial
Caller ID and Phone Book
• Voice announcement of a “handset off hook” and “line disconnect”
• Voice announcement reporting of a pendant low battery condition
• Normal phone functions are telephone line powered
• Approximately 100 hours battery back-up
• Mode 3 secure connection compatible
• Remote programming capability
• Integral system watchdog with auto reset
• Walk test – Range test of pendant/transmitters
• Doorbell or granny flat local alar
m
• PIN, wireless and remote arm-disarm of security facility
• Can be wall mounted
9
LIST OF CONTENTS
No on going costs
The professional monitoring option
1.0 Caution
2.0 Mode 3 connection
3.0 Your Blue Phone contents
4.0 Setting up & plugging in
5.0 Ref: Quick start programming instructions
6.0 WARNING – Answering Machines & Voice Mail Boxes
7.0 Quick start programming instructions
7.1 Programming dial up numbers
7.2 Checking dial up numbers
7.3 Recording/ & checking your personal ID message
7.4 Making and aborting an alarm call
7.5 Receiving and alarm call – carer Instructions
8. Ot
her benefits and features
9. Programming your Blue Phone – General tips
10. Getting to know your Blue Phone
10.1 Introduction
10.2 Messages and announcements
10.3 Built in messages are:
10.4 Power fail / Power removed – Important
10.5 Battery backup
10.6. Phone controls – Front
10.6.1 Phone controls – Rear
10.7 Speed dial buttons with photo fit caps
10.8 Photo fit speed dial buttons
10.9 The talking clock
10.10 Sounding of the key pad buttons
10.11 Ringer & extra loud rin
ger
10.12 Hearing aid induction loop
10.13 The “Hold” button
10.14 Last number “Redial”
10.15 “Speaker” phone mode
10.16 Smoke alarm reporting
11. Daily “OK” Facility
12. Home security – Intruder Alarm
13. Maintaining correct time
14 Pendants
14.1 Personal pendant
10
14.2 Pendant range test
14.3 Adding extra pendants
14.4 Pendant low battery warning
14.5 Answering the phone with your pendant
14.6 Door bell/ Granny flat – Local alarm
15 Making an alarm call
15.1 The pendant and Help button
15.2 Cancelling an alarm call
15.3 Receiving an alarm call
15.4 Carer remote commands
15.5 If your carers aren’t available
15.6 Adjusting the fixed speaker volume for alarm calls
16. Phone disconnect and off hook warning
17. Clean start default
17.1 Default programming
17.2 Remove ID message
17.3 Remove all taught programmed transmitters
17.4 Remove singular transmitters from slots
18. Remote programming
18.1 Remote programming procedure
18.2 Bar access to remote programming
19. HELP button – Backlighting
20. Introduction to the LCD screen
20.1 How to program a contact list number
20.2 How to call a contact from the contact list
20.3 The LCD screen Some more special features
20.4 Daylight savings adjustment
20.5 Eight optional “User control” functions
20.6 To access control functions
20.7 Set away mode
20.8 Set home mode
20.9 Set pill reminder
20.10 Stop pill reminder
20.11 Set loud ringer
20.12 Stop loud ringer
20.13 Stop strobe
20.14 Start walk test
20.15 Display options
20.16 Caller ID
20.16.1 To view missed calls
20.16.2 To dial back a missed call
11
20.16.3 To delete a missed call
20.16.4 To delete an entire missed call list
21. Trouble shooting
22. Accessories and warranties
23. Product warranty
24. Product liability
25. Manufactured to export quality
26. Set up Caller ID advanced settings - optional
27. Programming schedules
12
11
9. PROGRAMMING YOUR BLUE PHONE - General Tips
This manual will guide you through the necessary steps to program
your phone.
You will only need to program the functions you wish to use. However,
please keep this manual in a safe place in case you wish to make a
change, or use another feature later on.
Programming is done via the phone key pad with the phone in the hung up
position or via the LCD screen or in some instances both methods can be
used.
When programming via the keypad for some programming entries you will
be asked to press the “Cancel” button to complete a data entry step.
To begin any programming, you need to enter the Access Code *4 1698
followed by the code of the function you wish to program or change.
When you do this, a tone will sound to indicate that you are keying
information.
When you are keying appropriate information using the correct keys,
the tone is a (low-HIGH) “beep-BEEP" (happy) tone.
If you are keying inappropriate information or using incorrect keys,
the tone is a different (HIGH-low) “BEEP-beep” (unhappy) tone.
1
Note: While programming, if there is a pause between keypad presses
of more than 25 seconds, the programming mode will end (the
unhappy tone will sound). You will have to repeat that part of the
programming.
13
12
10. GETTING TO KNOW YOUR BLUE PHONE -
10.1 Introduction
Once your Blue Phone is programmed pressing the “HELP” or pendant
button, the Blue Phone will call
the emergency contacts you have stored in it. By following the prompts the
carer will be able to speak with you via the Blue Phones speaker phone
providing you are not too far away and are able to speak.
When a called number doesn't answer or the call is switched to a
Message bank or answering machine, the Blue Phone will call the next
contact number.
Eight contact numbers, mobile or landline, can be stored on your Blue
Phone and Blue Phone can make a total of nine redial attempts.
Your Blue Phone also operates as a normal everyday phone and can also
provide assistance with difficulties concerning sight, hearing, mobility and
forgetfulness.
10.2 Messages and Announcements
Blue Phone is able to deliver precise messages to both the user and to
the called parties due to its in-built voice messages and pre-recorded
identification (ID) message.
10.3 The built-in messages include:
“Your alarm call is in progress”
“Your alarm call has been received”
“Your alarm call was unsuccessful – please press your pendant
and try again”
“Press access digit to acknowledge"
“If you are ‘OK’ please press your cancel button”
“If you have taken your medication please press your cancel button”
“If you have eaten, please press your cancel button”
“Warning, the telephone line is disconnected or you have a phone
off the hook”.
“The device you are using needs a new battery”
“Your security system is switched on”
“Your security system is switched off”
14
10.4 POWER FAIL / POWER REMOVED - IMPORTANT
If the ‘In-Use’ LED light flickers red this is an indication of the Blue Phone’s
plug pack having become dislodged from the 240 v mains power point or a
power outage has occurred.
Red IN-Use light Flicker and “Power Fail” on display = POWER FAIL
If the ‘Help’ button’ ceases to illuminate this means that the battery back-up
is depleted and Blue Phone will be unable to generate an alarm call.
10.5 BATTERY BACK UP
Your Blue Phone’s internal rechargeable battery has a life expectancy
of between 3 to 5 years, however depending on its condition can last
longer.
If your Blue Phone is professionally monitored, both power failure and
battery failure situations will be reported to the monitoring centre
as a system trouble report. This is part of the Blue Phone’s diagnostic
facilities and is only available when Blue Phone is being professionally
monitored via a comput
er-based monitoring centre.
In the event of a power failure, depending on the age and condition
of Blue Phone’s internal battery, it will continue to operate for up to
80 hours. When Blue Phone’s battery back-up is depleted
the alarm signaling call functions will not operate.
To conserve Blue
Phone’s internal battery back-up duration, Blue Phone will not sound
local announcements whilst operating off battery back up.
15
14
10.6 Phone Controls - Front Panel
• HELP Button = To send an alarm
• CANCEL = To cancel an alarm call
• Photo Fit Speed Dial Buttons. The speed dial button to the right of the “
“HELP” button has dual purposes. Speed dial or “OK” button for
Inactivity monitoring.
• HOLD = PBX or PSTN (public telephone network) recall (hook-flash)
also with phone in its cradle, use Flash to add in a pause
• Redial = Last number redial
• Volume = Handset and speakerphone volume control
• Speaker = Activates loud speaking hands-free operation.
• LCD screen Menu, Select, Delete, list and Volume – (LCD function buttons)
10.6.1 Phone Controls - Rear of Phone
Battery on-off & system reset switch
• Ringer volume low-medium-high switch
• Socket for connecting the phone power and line
10.7 Speed Dial Buttons (with Photo Fit Caps)
You can program up to ten speed dial telephone numbers into your Blue
Phone using the 4 large buttons below the LCD screen and the 5
th
large
button to the right of the Help button.
Two speed dials are contained within each button. The first of these has
single touch access; the other requires you to press the SELECT button
before accessing the speed dial. Programming the speed dial buttons is
done via the LCD screen commands. The first ten speed dial buttons
correlate to the first ten locations in the Blue Phone’s phone book contacts.
10.8 Photo Fit Speed Dial Buttons - GENERAL COMMENT
Behind the lens caps fitted over each speed dial button is a white label for
you to write the name of the person for which that dial-up button will be used.
Alternatively this label can be replaced with a photo of that person.
Please take care when removing and replacing lens caps – each is slightly
different and will only fit its corresponding button.
We strongly recommend that you remove and replace one cap at a time.
Each cap’s location (1 to 6) is marked on the cap’s top edge and should be
re-fitted to its correct location with this marked edge to the top of its button
location.
16
15
10.9 The Talking Clock
If you press the number 5 button twice [55] the Blue Phone will sound the
time and day. The button 5 also has a raised dimple in the centre of the
button for easy location.
10.10 Sounding of the Key Pad Buttons
Blue Phone can sound the keypad number buttons when pressed.
To turn this ON press [* Select 4 1] Off = [* Select 4 0]
10.11 Ringer and Extra Loud Sounding Ringer
(This can also be accessed by the LCD screen)
The three-position switch at the rear of the phone allows you to adjust
the ringer volume. The options are Low, Medium, High.
For users with a hearing problem the “Extra Loud” ring can also be used.
To turn loud sounding ring on via the key pad
Press [* SELECT 1 ]
To return the loud sounding ringer volume to the normal setting:
Press [* SELECT 0 ]
10.12 Hearing Aid Induction Loop
The Blue Phone handset incorporates a hearing aid induction loop
allowing it to be used with compatible hearing aids.
However, using the Blue Phone in 'Speaker Phone' mode, pressing
[SPEAKER] and adjusting the volume via the 'Volume'
button may provide more satisfactory results.
10.13 The Hold Button
To Place a Call on Hold
Press the [HOLD ] button.
To return to the call:
Press the [HOLD ] button again.
Whether you can use this feature will depend on it being available
through your external (e.g. Telstra) or internal (e.g. community living)
telephone network.
10.14 Last Number Redial
To redial the last number you entered:
First lift the handset or press the 'Speaker Phone' button.
Press the [REDIAL ] button.
The phone will then redial the last number you entered via the normal
keypad buttons.
Loading...