Blackberry Curve 8520 User Manual

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Blackberry Curve 8520 User Manual

BlackBerry Curve 8520 Smartphone

Version: 4.6.1

User Guide

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-693131-0501014303-001

Contents

 

Shortcuts.....................................................................................................................................................................................................................................................

8

BlackBerry basics shortcuts......................................................................................................................................................................................................................

8

Phone shortcuts..........................................................................................................................................................................................................................................

8

Message shortcuts.....................................................................................................................................................................................................................................

8

Attachment shortcuts................................................................................................................................................................................................................................

9

Camera and video camera shortcuts.......................................................................................................................................................................................................

10

Media shortcuts..........................................................................................................................................................................................................................................

10

Browser shortcuts.......................................................................................................................................................................................................................................

10

Calendar shortcuts.....................................................................................................................................................................................................................................

11

Typing shortcuts.........................................................................................................................................................................................................................................

11

Search shortcuts.........................................................................................................................................................................................................................................

12

Map shortcuts.............................................................................................................................................................................................................................................

12

Phone...........................................................................................................................................................................................................................................................

13

Phone basics...............................................................................................................................................................................................................................................

13

Emergency calls..........................................................................................................................................................................................................................................

15

Volume.........................................................................................................................................................................................................................................................

16

Voice mail....................................................................................................................................................................................................................................................

17

Speed dial....................................................................................................................................................................................................................................................

17

Voice dialing...............................................................................................................................................................................................................................................

18

Conference calls.........................................................................................................................................................................................................................................

20

Call logs.......................................................................................................................................................................................................................................................

21

Call waiting.................................................................................................................................................................................................................................................

23

Call forwarding...........................................................................................................................................................................................................................................

23

Call blocking...............................................................................................................................................................................................................................................

25

Fixed dialing................................................................................................................................................................................................................................................

26

Smart dialing..............................................................................................................................................................................................................................................

27

TTY support.................................................................................................................................................................................................................................................

28

Multiple phone numbers...........................................................................................................................................................................................................................

29

Phone options.............................................................................................................................................................................................................................................

29

Phone shortcuts..........................................................................................................................................................................................................................................

31

Phone troubleshooting..............................................................................................................................................................................................................................

32

Messages.....................................................................................................................................................................................................................................................

34

Message basics...........................................................................................................................................................................................................................................

34

Email messages..........................................................................................................................................................................................................................................

39

PIN messages.............................................................................................................................................................................................................................................

47

SMS text messages....................................................................................................................................................................................................................................

48

MMS messages...........................................................................................................................................................................................................................................

52

Message list options..................................................................................................................................................................................................................................

55

Message shortcuts.....................................................................................................................................................................................................................................

59

S/MIME-protected messages...................................................................................................................................................................................................................

60

PGP protected messages..........................................................................................................................................................................................................................

66

Message troubleshooting..........................................................................................................................................................................................................................

72

Attachments...............................................................................................................................................................................................................................................

76

Attachment basics.....................................................................................................................................................................................................................................

76

Documents..................................................................................................................................................................................................................................................

78

Spreadsheets..............................................................................................................................................................................................................................................

78

Media files...................................................................................................................................................................................................................................................

80

Presentations..............................................................................................................................................................................................................................................

80

vCard contact attachments.......................................................................................................................................................................................................................

81

Attachment shortcuts................................................................................................................................................................................................................................

81

Attachment troubleshooting.....................................................................................................................................................................................................................

82

Camera and video camera........................................................................................................................................................................................................................

83

Take a picture.............................................................................................................................................................................................................................................

83

Pan a picture...............................................................................................................................................................................................................................................

83

Zoom in to or out from a picture..............................................................................................................................................................................................................

83

Record a video............................................................................................................................................................................................................................................

84

Camera and video camera options..........................................................................................................................................................................................................

84

Camera and video camera shortcuts.......................................................................................................................................................................................................

85

Camera and video camera troubleshooting............................................................................................................................................................................................

86

Media...........................................................................................................................................................................................................................................................

87

Transferring and downloading media files.............................................................................................................................................................................................

87

Playing media files and recording voice notes.......................................................................................................................................................................................

89

Managing media files................................................................................................................................................................................................................................

92

Viewing pictures.........................................................................................................................................................................................................................................

95

Managing pictures.....................................................................................................................................................................................................................................

97

Media card and mass storage mode options..........................................................................................................................................................................................

98

Media shortcuts..........................................................................................................................................................................................................................................

100

Media troubleshooting..............................................................................................................................................................................................................................

101

Browser........................................................................................................................................................................................................................................................

103

Browser basics............................................................................................................................................................................................................................................

103

Browser bookmarks....................................................................................................................................................................................................................................

106

Web feeds....................................................................................................................................................................................................................................................

108

Browser options..........................................................................................................................................................................................................................................

110

Browser security.........................................................................................................................................................................................................................................

113

Browser push..............................................................................................................................................................................................................................................

116

Browser shortcuts.......................................................................................................................................................................................................................................

117

Browser troubleshooting...........................................................................................................................................................................................................................

118

Date, time, and alarm................................................................................................................................................................................................................................

119

Set the date and time................................................................................................................................................................................................................................

119

Get the date and time from the wireless network automatically.........................................................................................................................................................

119

Change what appears on the display when your device is charging...................................................................................................................................................

119

Change the clock face...............................................................................................................................................................................................................................

120

Display a second time zone......................................................................................................................................................................................................................

120

Turn on bedside clock mode.....................................................................................................................................................................................................................

120

Set options for bedside clock mode.........................................................................................................................................................................................................

120

Turn on the alarm.......................................................................................................................................................................................................................................

121

Silence the alarm.......................................................................................................................................................................................................................................

121

Change alarm notification options..........................................................................................................................................................................................................

121

Use the stopwatch.....................................................................................................................................................................................................................................

121

Set the timer...............................................................................................................................................................................................................................................

122

Change timer notification options...........................................................................................................................................................................................................

122

Date, time, and alarm troubleshooting....................................................................................................................................................................................................

122

Personal organizer.....................................................................................................................................................................................................................................

123

Contacts......................................................................................................................................................................................................................................................

123

Calendar......................................................................................................................................................................................................................................................

129

Tasks............................................................................................................................................................................................................................................................

140

Memos.........................................................................................................................................................................................................................................................

143

Categories...................................................................................................................................................................................................................................................

145

Calculator....................................................................................................................................................................................................................................................

146

Notification profiles...................................................................................................................................................................................................................................

147

Notification basics.....................................................................................................................................................................................................................................

147

LED notification..........................................................................................................................................................................................................................................

149

Custom notification....................................................................................................................................................................................................................................

150

Notification profile troubleshooting........................................................................................................................................................................................................

152

Typing..........................................................................................................................................................................................................................................................

153

Typing basics..............................................................................................................................................................................................................................................

153

Typing input methods................................................................................................................................................................................................................................

155

Spelling checker.........................................................................................................................................................................................................................................

156

Custom dictionary......................................................................................................................................................................................................................................

158

AutoText......................................................................................................................................................................................................................................................

160

Typing shortcuts.........................................................................................................................................................................................................................................

161

Typing troubleshooting.............................................................................................................................................................................................................................

162

Language.....................................................................................................................................................................................................................................................

163

Change the display language...................................................................................................................................................................................................................

163

Add a display language.............................................................................................................................................................................................................................

163

Delete a display language.........................................................................................................................................................................................................................

163

About typing input languages..................................................................................................................................................................................................................

163

Change the typing input language..........................................................................................................................................................................................................

163

Switch typing input methods....................................................................................................................................................................................................................

164

Change the input options for SureType technology..............................................................................................................................................................................

164

Change the voice dialing language.........................................................................................................................................................................................................

164

Use a shortcut to switch typing input languages while you type........................................................................................................................................................

164

Change the shortcut for switching typing input languages.................................................................................................................................................................

165

Turn off the shortcut for switching typing input languages.................................................................................................................................................................

165

Change the display options for contacts.................................................................................................................................................................................................

165

Language troubleshooting........................................................................................................................................................................................................................

166

Display and keyboard................................................................................................................................................................................................................................

167

Backlighting................................................................................................................................................................................................................................................

167

Display options...........................................................................................................................................................................................................................................

167

Keyboard options.......................................................................................................................................................................................................................................

170

Themes........................................................................................................................................................................................................................................................

171

Accessibility options..................................................................................................................................................................................................................................

172

Display troubleshooting............................................................................................................................................................................................................................

172

Search..........................................................................................................................................................................................................................................................

174

Messages, attachments, and web pages.................................................................................................................................................................................................

174

Organizer data...........................................................................................................................................................................................................................................

177

Search shortcuts.........................................................................................................................................................................................................................................

178

Synchronization..........................................................................................................................................................................................................................................

179

About synchronization...............................................................................................................................................................................................................................

179

Reconcile email messages over the wireless network...........................................................................................................................................................................

179

Delete email messages over the wireless network................................................................................................................................................................................

179

Prerequisites: Synchronizing organizer data over the wireless network.............................................................................................................................................

180

Synchronize organizer data over the wireless network.........................................................................................................................................................................

180

About synchronization conflicts...............................................................................................................................................................................................................

180

Manage email reconciliation conflicts.....................................................................................................................................................................................................

181

Manage data synchronization conflicts...................................................................................................................................................................................................

181

About backing up and restoring device data..........................................................................................................................................................................................

181

Prerequisites: Restoring data over the wireless network......................................................................................................................................................................

181

Delete all device data................................................................................................................................................................................................................................

182

Empty the deleted items folder on your computer from your device...................................................................................................................................................

182

Synchronization troubleshooting.............................................................................................................................................................................................................

182

Bluetooth technology................................................................................................................................................................................................................................

184

Bluetooth technology basics.....................................................................................................................................................................................................................

184

Bluetooth technology options...................................................................................................................................................................................................................

186

Bluetooth technology troubleshooting....................................................................................................................................................................................................

190

GPS technology..........................................................................................................................................................................................................................................

191

About GPS technology..............................................................................................................................................................................................................................

191

Get your GPS location...............................................................................................................................................................................................................................

191

Turn off location aiding.............................................................................................................................................................................................................................

191

GPS technology troubleshooting.............................................................................................................................................................................................................

192

Maps............................................................................................................................................................................................................................................................

193

Map basics..................................................................................................................................................................................................................................................

193

Navigation...................................................................................................................................................................................................................................................

195

Maps bookmarks........................................................................................................................................................................................................................................

195

Map options................................................................................................................................................................................................................................................

197

Map shortcuts.............................................................................................................................................................................................................................................

199

Maps troubleshooting................................................................................................................................................................................................................................

199

BlackBerry Messenger...............................................................................................................................................................................................................................

200

Contacts......................................................................................................................................................................................................................................................

200

Groups.........................................................................................................................................................................................................................................................

201

Conversations.............................................................................................................................................................................................................................................

202

Availability...................................................................................................................................................................................................................................................

205

Applications................................................................................................................................................................................................................................................

207

Switch applications....................................................................................................................................................................................................................................

207

Add an application.....................................................................................................................................................................................................................................

207

View properties for an application...........................................................................................................................................................................................................

207

Delete a third-party application...............................................................................................................................................................................................................

207

Receive a device password prompt before you add an application.....................................................................................................................................................

208

View the size of an application database................................................................................................................................................................................................

208

About updating the BlackBerry Device Software...................................................................................................................................................................................

208

Prerequisites: Updating the BlackBerry Device Software over the wireless network.......................................................................................................................

208

Update the BlackBerry Device Software.................................................................................................................................................................................................

209

Return to the previous version of the BlackBerry Device Software.....................................................................................................................................................

209

Delete the previous version of the BlackBerry Device Software..........................................................................................................................................................

209

Application troubleshooting.....................................................................................................................................................................................................................

210

Wireless network coverage.......................................................................................................................................................................................................................

211

Find information about wireless coverage indicators............................................................................................................................................................................

211

Turn off a wireless connection..................................................................................................................................................................................................................

211

Network connection indicators................................................................................................................................................................................................................

211

Turn on wireless coverage notification....................................................................................................................................................................................................

212

About the preferred wireless network list...............................................................................................................................................................................................

212

Add a wireless network to the preferred wireless network list.............................................................................................................................................................

212

Change the order of preferred wireless networks..................................................................................................................................................................................

213

Delete a wireless network from the preferred wireless network list....................................................................................................................................................

213

Turn off data service..................................................................................................................................................................................................................................

214

About roaming............................................................................................................................................................................................................................................

214

Switch wireless networks manually.........................................................................................................................................................................................................

214

Verify the status of network connections and services.........................................................................................................................................................................

215

Wi-Fi connection settings.........................................................................................................................................................................................................................

215

Advanced Wi-Fi connection settings.......................................................................................................................................................................................................

218

UMA connection settings.........................................................................................................................................................................................................................

221

Wireless network coverage troubleshooting...........................................................................................................................................................................................

221

Power, battery, and memory.....................................................................................................................................................................................................................

223

Turn off your device...................................................................................................................................................................................................................................

223

Set your device to turn on and turn off automatically...........................................................................................................................................................................

223

Reset the device.........................................................................................................................................................................................................................................

223

Check the battery power level..................................................................................................................................................................................................................

223

Extend battery life......................................................................................................................................................................................................................................

223

Format the device memory or a media card...........................................................................................................................................................................................

224

View the amount of available memory....................................................................................................................................................................................................

224

Best practice: Optimizing your device performance..............................................................................................................................................................................

224

SIM card......................................................................................................................................................................................................................................................

226

About the SIM card phone book...............................................................................................................................................................................................................

226

Add a contact to your SIM card................................................................................................................................................................................................................

226

Copy contacts from your SIM card to your contact list.........................................................................................................................................................................

226

Copy a contact from your contact list to your SIM card........................................................................................................................................................................

226

Change a SIM card contact......................................................................................................................................................................................................................

227

Delete a SIM card contact........................................................................................................................................................................................................................

227

Store SMS text messages on your SIM card...........................................................................................................................................................................................

227

About SIM card security............................................................................................................................................................................................................................

228

Protect your SIM card with a PIN code...................................................................................................................................................................................................

228

Change the SIM card PIN code................................................................................................................................................................................................................

228

Change the display name for a phone number......................................................................................................................................................................................

228

Security........................................................................................................................................................................................................................................................

229

Security basics............................................................................................................................................................................................................................................

229

Password keeper........................................................................................................................................................................................................................................

230

Encryption...................................................................................................................................................................................................................................................

233

Memory cleaning........................................................................................................................................................................................................................................

235

Certificates..................................................................................................................................................................................................................................................

236

PGP keys.....................................................................................................................................................................................................................................................

242

Certificate servers......................................................................................................................................................................................................................................

248

Key stores....................................................................................................................................................................................................................................................

249

Smart cards.................................................................................................................................................................................................................................................

252

Software tokens..........................................................................................................................................................................................................................................

255

VPN settings...............................................................................................................................................................................................................................................

256

About security self-tests............................................................................................................................................................................................................................

257

Verify security software.............................................................................................................................................................................................................................

257

Third-party application control................................................................................................................................................................................................................

257

Security troubleshooting...........................................................................................................................................................................................................................

261

Service books and diagnostic reports......................................................................................................................................................................................................

262

Service books..............................................................................................................................................................................................................................................

262

Diagnostic reports......................................................................................................................................................................................................................................

263

Wi-Fi diagnostic reports............................................................................................................................................................................................................................

264

BrickBreaker................................................................................................................................................................................................................................................

267

About BrickBreaker....................................................................................................................................................................................................................................

267

BrickBreaker capsules................................................................................................................................................................................................................................

267

BrickBreaker scoring..................................................................................................................................................................................................................................

268

Play BrickBreaker.......................................................................................................................................................................................................................................

268

Adjust the volume......................................................................................................................................................................................................................................

268

Set the paddle speed.................................................................................................................................................................................................................................

268

Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................

269

Check the high scores on the BrickBreaker web site.............................................................................................................................................................................

269

Glossary.......................................................................................................................................................................................................................................................

270

Legal notice.................................................................................................................................................................................................................................................

274

User Guide

Shortcuts

Shortcuts

BlackBerry basics shortcuts

To move the cursor, slide your finger on the trackpad.

To move back a screen, press the Escape key.

To open a menu in an application to access options and available actions, press the Menu key.

To move to a list item or menu item, type the first letter of the item.

To select a highlighted menu item, press the Menu key.

To select or clear a check box, press the Space key.

To view available values in a field, press the Alt key.

To switch applications, press and hold the Menu key. Click an application.

To return to the Home screen, when you are not on a call, press the End key.

To switch between the active notification profile and the Vibrate notification profile, hold the Q key.

To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.

To check your voice mail, press and hold 1.

To send an incoming call to voice mail when your device is inserted in a holster, press and hold the Volume Down key.

To view your contact list in the phone application, press and hold the Send key.

To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to.

To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

To type a letter in a phone number field, press the Alt key and the letter key.

To insert a plus sign (+) when typing a phone number, press the O key.

To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the

Speakerphone key again.

To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the

Speakerphone key again.

To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Message shortcuts

In a message

8

User Guide

Attachment shortcuts

To reply to a message, press R.

To reply to all in an email message or a PIN message, press L.

To forward a message, press F.

To file a highlighted email message, press I.

To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again.

To move to the last cursor position after you close and reopen a received email message or PIN message, press G.

In a message list

To open a highlighted message, press the Enter key.

To compose a message from a message list, press C.

To mark a message as opened or unopened, press the Alt key and U.

To view received messages and received call logs, press the Alt key and I.

To view sent messages, press the Alt key and O.

To view voice mail messages, press the Alt key and V.

To view SMS text messages, press the Alt key and S.

To view call logs, press the Alt key and P.

To view all your messages, press the Escape key.

Move around a message list

To move up a screen, press the Shift key and the Space key.

To move down a screen, press the Space key.

To move to the top of a message list, press T.

To move to the bottom of a message list, press B.

To move to the next date, press N.

To move to the previous date, press P.

To move to the next unopened item, press U.

To move to the next related message, press J.

To move to the previous related message, press K.

Attachment shortcuts

To search for text in an attachment, press F.

To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

To move to a specific cell, press G.

To view the content of a cell, press the Space key.

To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

To view hidden columns or rows, press H. To hide the columns or rows, press H.

In a presentation

To switch presentation views, press M.

9

User Guide

Camera and video camera shortcuts

To move to the next slide when viewing a presentation in slide view, press N.

To move to the previous slide when viewing a presentation in slide view, press P.

To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text and slide view, press G.

Camera and video camera shortcuts

Depending on your BlackBerry® device, the camera or video camera feature might not be supported.

To zoom in to a subject before taking a picture, press the Volume Up key.

To zoom out from a subject before taking a picture, press the Volume Down key.

To take a picture, press the Right Convenience key.

To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Media shortcuts

To pause a song or video, press the Play/Pause/Mute key. To resume playing a video or song, press the Play/Pause/Mute key again.

To play the next song in a category, press N.

To play the previous song in a category, press P.

To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press and hold the Volume Up key.

To pan up in a picture, press 2.

To pan down in a picture, press 8.

To pan right in a picture, press 6.

To pan left in a picture, press 4.

To return to the center of a picture, press 5.

To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

To rotate a picture, press L.

To fit a picture to the screen size, press 1.

Browser shortcuts

To insert a period (.) in the web address field, press the Space key.

To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

To stop loading a web page, press the Escape key.

To close the browser, press and hold the Escape key.

On a web page

10

User Guide

To switch between Column view and Page view, press Z.

To zoom in to a web page, press I.

To zoom out from a web page, press O.

To move to a specific web page, press G.

To return to the home page, press H.

To turn on support for JavaScript, press J.

To open the bookmark list, press K.

To add a bookmark, press A.

To view a list of web pages that you have visited recently, press Y.

To refresh a web page, press R.

To view the web page address for a link, highlight a link. Press L.

To view the web page address for a web page, press P.

To follow a link, highlight or pause on the link. Press the Enter key.

To hide the banner, press U. To view the banner, press U.

To open the browser options, in the browser, press S.

Navigate a web page

To move up a screen, press the Shift key and the Space key.

To move down a screen, press the Space key.

To move to the top of a web page, press T.

To move to the bottom of a web page, press B.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

To schedule an appointment, press C.

To change to Agenda view, press A.

To change to Day view, press D.

To change to Week view, press W.

To change to Month view, press M.

To move to the next day, week, or month, press the Space key.

To move to the previous day, week, or month, press the Shift key and the Space key.

To move to the current date, press T.

To move to a specific date, press G.

Typing shortcuts

To insert a period, press the Space key twice. The next letter is capitalized.

To capitalize a letter, hold the letter key until the capitalized letter appears.

Calendar shortcuts

11

User Guide

Search shortcuts

To type the alternate character on a key, press the Alt key and the character key.

To type an accented or special character, hold the letter key and slide your finger left or right on the trackpad. For example, to type ü, hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

To type a number in a number field, press a number key. You do not need to press the Alt key.

To type a number in a text field, hold the Alt key and press the number key.

To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.

To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.

Insert symbols

To insert an at sign (@) or a period (.) in an email address field, press the Space key.

To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

Work with text

To highlight a line of text, press the Shift key and slide your finger up or down on the trackpad.

To highlight text character by character, hold the Shift key and slide your finger left or right on the trackpad.

To cancel a text selection, press the Escape key.

To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

To copy highlighted text when typing, press the Alt key and click the trackpad.

To paste highlighted text when typing, press the Shift key and click the trackpad.

Search shortcuts

To search for a contact in a list of contacts, type the contact name or initials separated by a space.

To search for text in a message, press S.

To search for text in an attachment or on a web page, press F.

To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press F.

Map shortcuts

To zoom in to a map, press I.

To zoom out from a map, press O.

To move to the next direction on a route, press N.

To move to the previous direction on a route, press P.

To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.

To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.

12

User Guide

Phone

Phone

Phone basics

Find your phone number

Perform one of the following actions:

To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen.

If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.

Make a call

1.On the Home screen or in the phone application, perform one of the following actions:

Type a phone number.

Type part of a contact name. Highlight a contact or phone number.

2.Press the key.

To end the call, press the key.

Related topics

Add a pause or a wait to a phone number, 124

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

1.During a call, press the Menu key.

2.Perform one of the following actions:

To answer the incoming call and place the current call on hold, click Answer - Hold Current.

To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the Menu key. Click Swap or Flash.

Mute a call

During a call, press the Play/Pause/Mute key.

To turn off mute, press the Play/Pause/Mute key again.

13

User Guide

Phone basics

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

1.During a call, press the Menu key.

2.Click Hold.

To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

During a call, press the Speakerphone key.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

To turn off the speakerphone, press the Speakerphone key again.

Related topics

Bluetooth technology, 184

Dial an extension

1.Press the X key.

2.Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

To type a number, press a number key.

To type a letter, hold the Alt key. Press the letter key.

Switch applications during a call

1.During a call, press the Menu key.

2.Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when the device is locked

To perform this task, you must turn on dialing from the Lock screen.

1.On the Lock screen, press the Menu key.

2.Click Place Call.

14

User Guide

Emergency calls

3.Perform one of the following actions:

Type a phone number.

Type part of a contact name. Click a contact or phone number.

4.Press the Send key.

To end the call, press the End key.

Related topics

Turn on dialing from the Lock screen, 29

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.

You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

Make an emergency call

Perform one of the following actions:

If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.

If your keyboard is locked, type the emergency number. Press the Send key.

If your device is locked, press the Menu key. Click Emergency Call. Click Yes.

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User Guide

Volume

Volume

Adjust the volume

To increase the volume, press the Volume Up key.

To decrease the volume, press the Volume Down key.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Default Call Volume field.

5.Press the Menu key.

6.Click Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.During a call, press the Menu key.

2.Click Enhance Call Audio.

3.Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.

5.Press the Menu key.

6.Click Save.

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User Guide

Voice mail

Voice mail

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

1.In the phone application, press the Menu key.

2.Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Voice Mail.

4.Type a voice mail access number and a password.

5.Press the Menu key.

6.Click Save.

Speed dial

Set up speed dial for a contact

1.In the phone application, press the Menu key.

2.Click View Speed Dial List.

3.Click an unassigned key.

4.Click New Speed Dial.

5.Click a contact.

To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.

Change the contact assigned to a speed dial key

1.In the phone application, press the Menu key.

2.Click View Speed Dial List.

3.Highlight a contact or phone number.

4.Press the Menu key.

5.Perform one of the following actions:

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User Guide

Voice dialing

To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

To assign the contact to a different speed dial key, click Move. Click a new speed dial key.

To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command

To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.

You cannot make calls to emergency numbers using voice commands.

1.In the voice dialing application, wait for the sound.

2.Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

To perform this task, you must set options for dialing extensions.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Related topics

Set options for dialing extensions, 28

Check a status using a voice command

You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.

1.In the voice dialing application, wait for the sound.

2.Perform any of the following actions:

To check your active phone number, say "Check my phone number."

To check the wireless coverage level, say "Check coverage."

To check the battery power level, say "Check battery."

Change the voice dialing language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.

1.On the Home screen, click the Options icon.

2.Click Language.

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User Guide

Voice dialing

3.Change the Voice Dialing Language field.

4.Press the Menu key.

5.Click Save.

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1.On the Home screen, click the Options icon.

2.Click Voice Dialing.

3.Set the Choice Lists field to Always Off.

4.Press the Menu key.

5.Click Save.

Turn off voice prompts

After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.

1.In the voice dialing application, wait for the sound.

2.Say "Turn prompts off."

To turn on voice prompts again, say "Turn prompts on."

Set playback options for voice dialing

After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.

1.On the Home screen, click the Options icon.

2.Click Voice Dialing.

3.Perform any of the following actions:

To turn off playback for phone numbers, set the Digit Playback field to Disabled.

To turn off playback for contacts, set the Name Playback field to Disabled.

To set how quickly playback for contacts occurs, set the Name Playback Speed field.

To set the playback volume for contacts, set the Name Playback Volume field.

4.Press the Menu key.

5.Click Save.

Set the matching sensitivity level for voice commands

1.On the Home screen, click the Options icon.

2.Click Voice Dialing.

3.Perform one of the following actions:

To increase matches, set the Sensitivity field closer to Reject Less.

To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

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User Guide

Conference calls

4.Press the Menu key.

5.Click Save.

Improve voice recognition of numbers

1.On the Home screen, click the Options icon.

2.Click Voice Dialing.

3.Press the Menu key.

4.Click Adapt Digits.

5.Complete the instructions on the screen.

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Make a conference call

1.During a call, press the Send key.

2.Type a phone number or highlight a contact.

3.Press the Send key.

4.During the second call, press the Menu key.

5.Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.

Related topics

Place a call on hold, 14

Create a conference call meeting from your device, 134

Create a phone number link for a conference call

1.Type a phone number for the conference call bridge.

2.Type X and the access code.

20

User Guide

Call logs

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

1.During a conference call, press the Menu key.

2.Click Split Call.

3.Click a contact.

To return to the conference call, press the Menu key. Click Join.

Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

1.During a conference call, press the Menu key.

2.Click Drop Call.

3.Click a contact.

Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.

1.During a conference call, press the Menu key.

2.Click Transfer or Flash.

Call logs

About call logs

A call log includes the date of your phone call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in the messages application. You can also add notes to call logs or send call logs as email messages. Depending on your theme, missed calls might also appear on the Home screen. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.

21

User Guide

Call logs

View call logs in a message list

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Logging.

4.Select an option for a call log type.

To hide call logs in a message list, select the None option.

Add notes to a call log

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Add Notes.

6.Type call notes.

7.Press the Menu key.

8.Click Save.

Change call log notes

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Change the call notes.

7.Press the Menu key.

8.Click Save.

Send a call log

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Forward.

Delete call log notes

1.In the phone application, highlight a call log.

2.Press the Menu key.

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User Guide

Call waiting

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Press the Menu key.

7.Click Clear Field.

8.Press the Menu key.

9.Click Save.

Call waiting

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Waiting.

4.Change the Call Waiting Enabled field to Yes.

5.Press the Menu key.

6.Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

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User Guide

Call forwarding

4.Perform one of the following actions:

To forward all calls to a call forwarding number, select the Forward All Calls option. Change the Forward All Calls field to a call forwarding number.

To forward unanswered calls only, verify that the Forward All Calls field is set to Do Not Forward. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.

5.Press the Menu key.

6.Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

Add a call forwarding phone number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click New Number.

6.Type a phone number.

7.Press the Enter key.

8.Press the Menu key.

9.Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Highlight a phone number.

7.Press the Menu key.

8.Click Edit.

9.Change the phone number.

10.Press the Enter key.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1.In the phone application, press the Menu key.

2.Click Options.

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User Guide

Call blocking

3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Click a phone number.

7.Click Delete.

Call blocking

Depending on your wireless service provider and wireless network, this feature might not be supported.

About call blocking

You can block all incoming calls or block incoming calls only when you roam to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.

To use the blocked calling feature, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

Block calls

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

1.From the Home screen, press the Send key.

2.Press the Menu key.

3.Click Options.

4.Click Call Barring.

5.Highlight a call blocking option.

6.Press the Menu key.

7.Click Enable.

8.Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.

Change the call blocking password

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Barring.

4.Press the Menu key.

5.Click Change Password.

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User Guide

Fixed dialing

Fixed dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1.From the Home screen, press the Send key.

2.Press the Menu key.

3.Click Options.

4.Click FDN Phone List.

5.Press the Menu key.

6.Click Enable FDN Mode.

7.Type your PIN2 code.

8.Press the Enter key.

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.

Add a contact to your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1.From the Home screen, press the Send key.

2.Press the Menu key.

3.Click Options.

4.Click FDN Phone List.

5.Press the Menu key.

6.Click New.

7.Type your PIN2 code.

8.Press the Menu key.

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User Guide

Smart dialing

9.Type a name and a phone number.

10.Press the Menu key.

11.Click Save.

Change a contact in your fixed dialing list

1.In the phone application, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Highlight a contact.

5.Press the Menu key.

6.Click Edit.

7.Change the contact information.

8.Press the Menu key.

9.Click Save.

Delete a contact from your fixed dialing list

1.In the phone application, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Highlight a contact.

5.Press the Menu key.

6.Click Delete.

Smart dialing

About smart dialing

You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.

Depending on your BlackBerry® device model, in the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's extension.

Set the default country code and area code

1.In the phone application, press the Menu key.

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User Guide

TTY support

2.Click Options.

3.Click Smart Dialing.

4.Set the Country Code and Area Code fields.

5.In the National Number Length field, set the default length for phone numbers in your country.

6.Press the Menu key.

7.Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Smart Dialing.

4.In the Number field, type the main phone number for an organization.

5.In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

6.In the Extension Length field, set the default length for extensions.

7.Press the Menu key.

8.Click Save.

TTY support

Depending on your wireless service provider, this feature might not be supported.

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.

Turn on TTY support

1.From the Home screen, press the Send key.

2.Press the Menu key.

3.Click Options.

4.Click TTY.

5.Change the TTY Mode field to Yes.

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User Guide

Multiple phone numbers

6.Press the Menu key.

7.Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, change the TTY Mode field to No.

Multiple phone numbers

About multiple phone numbers

You can have multiple phone numbers associated with your BlackBerry® device if one of the following situations applies:

Your wireless service provider has provided you with a SIM card that supports more than one phone number.

Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.

If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number.

If your SIM card supports more than one phone number, and you are on a call, you cannot receive a call from the phone number that you are not using. Any calls to the phone number that you are not using will receive a busy signal or will be sent to voice mail. If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

Switch the active phone number

You can make calls using another phone number that is associated with your BlackBerry® device by switching the active phone number.

1.In the phone application, click your phone number at the top of the screen.

2.Click the phone number that you want to set as the active phone number.

Phone options

Turn on dialing from the Lock screen

1.On the Home screen, click the Options icon.

2.Click Password.

3.Set the Allow Outgoing Calls While Locked field to Yes.

4.Press the Menu key.

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User Guide

Phone options

5. Click Save.

Sort phone numbers or contacts on the Phone screen

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Perform one of the following actions:

To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

To sort contacts alphabetically by contact name, change the Phone List View field to Name.

To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.

5.Press the Menu key.

6.Click Save.

To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.

Hide or display your phone number when you make calls

The wireless network can override the option that you choose.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Perform one of the following actions:

To request that your phone number is hidden, change the Restrict My Identity field to Always.

To request that your phone number is displayed, change the Restrict My Identity field to Never.

To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.

5.Press the Menu key.

6.Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1.On the Home screen, click an application icon.

2.In an application, press the Menu key.

3.Click Options.

4.If necessary, click General Options.

5.Change the Confirm Delete field to No.

6.Press the Menu key.

7.Click Save.

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User Guide

Phone shortcuts

Stop ending calls when you insert your device in the holster

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Auto End Calls field to Never.

5.Press the Menu key.

6.Click Save.

Answer calls automatically when you remove your device from the holster

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Auto Answer Calls field to Out Of Holster.

5.Press the Menu key.

6.Click Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.

1.In the phone application, press the Menu key.

2.Click Status.

3.Click Last Call or Total Calls.

4.Click Clear Timer.

5.Press the Menu key.

6.Click Save.

Phone shortcuts

To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.

To check your voice mail, press and hold 1.

To send an incoming call to voice mail when your device is inserted in a holster, press and hold the Volume Down key.

To view your contact list in the phone application, press and hold the Send key.

To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to.

To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

To type a letter in a phone number field, press the Alt key and the letter key.

To insert a plus sign (+) when typing a phone number, press the O key.

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User Guide

Phone troubleshooting

To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the

Speakerphone key again.

To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the

Speakerphone key again.

To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network.

Verify that your wireless service plan includes phone or voice services.

If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

If you are not receiving calls, verify that call blocking and call forwarding are turned off.

Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related topics

Fixed dialing, 26

Call blocking, 25

Call forwarding, 23

Switch the active phone number, 29

My phone number appears as Unknown in the phone application

Try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Press the Enter key.

I cannot check my voice mail

Try performing the following actions:

If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.

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User Guide

Phone troubleshooting

You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.

I cannot make calls using a voice command

Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network.

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

Verify that your keyboard is unlocked.

Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Related topics

Change the voice dialing language, 18

Lock the keyboard, 230

Bluetooth technology, 184

My device does not recognize names or numbers in voice commands

Try performing the following actions:

Say the first name and the last name of your contact.

If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

Improve voice recognition of numbers.

Related topics

Improve voice recognition of numbers, 20

Set the matching sensitivity level for voice commands, 19

I cannot make a conference call

If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider.

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

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User Guide

Messages

Messages

Message basics

Composing messages

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1.In a message, calendar entry, task, or memo, press the Menu key.

2.Click Check Spelling.

3.Perform any of the following actions:

To accept the suggested spelling, click a word in the list that appears.

To ignore the suggested spelling, press the Escape key.

To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Save a draft of a message

1.When composing a message, press the Menu key.

2.Click Save Draft.

Set the importance level for a message

You can set the importance level for an email message, PIN message, or MMS message.

1.When composing a message, press the Menu key.

2.Click Options.

3.Set the Importance field.

4.Press the Menu key.

5.Click Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.

1.When composing a message, press the Menu key.

2.Click Add Bcc.

Attach a contact to a message

You can attach a contact to an email message, a PIN message, or an MMS message.

1.When composing a message, press the Menu key.

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User Guide

Message basics

2.Click Attach Address or Attach Contact.

3.Click a contact.

Add a signature

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Settings.

5.If necessary, change the Message Services field.

6.Set the Use Auto Signature field to Yes.

7.In the text box that appears, type a signature.

8.Press the Menu key.

9.Click Save.

Your signature is added to email messages after you send them.

Delete the disclaimer from an email message

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them.

1.When composing an email message, press the Menu key.

2.Click Remove Disclaimer.

To add the disclaimer again, press the Menu key. Click Add Disclaimer.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN.

Sending messages

Send an email message

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose Email.

4.In the To field, perform one of the following actions:

Type an email address.

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Message basics

Type a contact name.

Type part of a contact name. Click a contact.

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Search for contacts in your organization's address book, 124

Mailing lists, 126

Send a PIN message

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Compose PIN.

4.In the To field, perform one of the following actions:

Type a PIN. Press the Enter key.

Type a contact name. Press the Enter key.

Type part of a contact name. Click a contact.

5.Type a message.

6.Press the Menu key.

7.Click Send.

Related topics

Mailing lists, 126

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose SMS.

4.In the To field, perform one of the following actions:

Type an SMS phone number (include the country code and area code).

Type a contact name.

Type part of a contact name. Click a contact.

If your device is connected to a CDMA network, you can type an email address.

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Mailing lists, 126

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User Guide

Message basics

Send an MMS message

Depending on your wireless service plan, this feature might not be supported.

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose MMS.

4.Perform one of the following actions:

If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key.

If the contact is in your contact list, click a contact. Click an email address or phone number.

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Mailing lists, 126

View the size of an MMS message before sending it, 54

Reply to a message

1.In a message, press the Menu key.

2.Click Reply or Reply to All.

Forward a message

You cannot forward MMS messages that contain content that is copyright protected.

1.In a message, press the Menu key.

2.Perform one of the following actions:

Click Forward.

Click Forward As. Click a message type.

Resend a message

You cannot change an SMS text message or MMS message before you resend it.

1.In a sent message, press the Menu key.

2.Perform one of the following actions:

To change the message, click Edit. Change the message. Press the Menu key. Click Send.

To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the Menu key. Click Send.

To resend the message without changing it, click Resend.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1.On the Home screen, click the Messages icon.

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2.Highlight the message.

3.Press the Menu key.

4.Click Delete.

Managing messages

Open a message

If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address.

1.On the Home screen, click the Messages icon.

2.Click a message.

If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.

Save a message

1.In a message, press the Menu key.

2.Click Save.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1.In a message, in an attachment, or on a web page, press the Menu key.

2.Click Find.

3.Type the text.

4.Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Mark a message as opened or unopened

1.On the Home screen, click the Messages icon.

2.Perform one of the following actions:

Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened.

View an address instead of a display name

1.In a message, click a contact.

2.Click Show Address.

To view the display name again, click a contact. Click Show Name.

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Email messages

View messages in a specific folder

You can view email messages and MMS messages in a specific folder.

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click View Folder.

4.Click a folder.

Delete a message

1.In a message, press the Menu key.

2.Click Delete.

Delete multiple messages

1.On the Home screen, click the Messages icon.

2.Perform one of the following actions:

To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release the Shift key. Press the Menu key. Click Delete Messages.

To delete all messages prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Email messages

Email message basics

Send an email message

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose Email.

4.In the To field, perform one of the following actions:

Type an email address.

Type a contact name.

Type part of a contact name. Click a contact.

5.Type a message.

6.Press the key.

7.Click Send.

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Related topics

Search for contacts in your organization's address book, 124

Mailing lists, 126

Delete the original text from a reply message

1.When replying to a message, press the Menu key.

2.Click Delete Original Text.

File an email message

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1.On the Home screen, click the Messages icon.

2.Highlight an email message.

3.Press the Menu key.

4.Click File.

5.Highlight a message folder.

6.Press the Menu key.

7.Click File.

Related topics

Reconcile email messages over the wireless network, 179

Add, change, or delete an email message folder

You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folders on your computer over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.

Forward messages from a specific email message folder to your device

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Settings.

5.If necessary, change the Message Services field.

6.Press the Menu key.

7.Click Folder Redirection.

8.Select the check box beside an email message folder.

9.Press the Menu key.

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10. Click Save.

Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device.

Related topics

Stop storing messages sent from your computer on your device, 41

Add, change, or delete an email message folder, 40

Stop storing messages sent from your device on your computer

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Settings.

5.If necessary, change the Message Services field.

6.Change the Save Copy In Sent Folder field to No.

7.Press the Menu key.

8.Click Save.

Stop storing messages sent from your computer on your device

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Settings.

5.If necessary, change the Message Services field.

6.Press the Menu key.

7.Click Folder Redirection.

8.Clear the check box beside the Sent Items folder.

9.Press the Menu key.

10.Click Save.

Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.

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Email messages

Create an email message filter

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Filters.

5.Press the Menu key.

6.Click New.

7.Type a name for the email message filter.

8.Set the email message filter options.

9.Press the Menu key.

10.Click Save.

Create an email message filter based on a contact or subject

1.On the Home screen, click the Messages icon.

2.Highlight an email message.

3.Press the Menu key.

4.Click Filter Sender or Filter Subject.

5.Type a name for the email message filter.

6.Set the email message filter options.

7.Press the Menu key.

8.Click Save.

Options for email message filters

From:

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

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CC to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

BCC to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Filters.

5.Select the check box beside an email message filter.

6.Press the Menu key.

7.Click Save.

Change an email message filter

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Filters.

5.Highlight an email message filter.

6.Press the Menu key.

7.Click Edit.

8.Change the options for the email message filter.

9.Press the Menu key.

10.Click Save.

Prioritize email message filters

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Filters.

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5.Highlight an email message filter.

6.Press the Menu key.

7.Click Move.

8.Click the new location.

Delete an email message filter

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Filters.

5.Highlight an email message filter.

6.Press the Menu key.

7.Click Delete.

Email message options

Check spelling automatically before sending email messages

1.On the Home screen, click the Options icon.

2.Click Spell Check.

3.Select the Spell Check Email Before Sending option.

4.Press the Menu key.

5.Click Save.

Set an out-of-office reply

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Settings.

5.If necessary, change the Message Services field.

6.Change the Use Out Of Office Reply field to Yes.

7.In the text box that appears, type a reply.

8.If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

9.Press the Menu key.

10.Click Save.

To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.

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Email messages

Request delivery or read confirmation for email messages

Depending on your wireless service provider, this feature might not be supported.

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Settings.

5.If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.

6.Perform any of the following actions:

To send read notification when a sender requests it, change the Send Read Receipts field.

To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.

7.Press the Menu key.

8.Click Save.

View email messages in plain text format

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Settings.

5.If necessary, change the Message Services field.

6.Change the Enable HTML Email field to No.

7.Press the Menu key.

8.Click Save.

Stop loading pictures in HTML email messages

By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Settings.

5.If necessary, change the Message Services field.

6.Change the Download Images Automatically field to No.

7.Press the Menu key.

8.Click Save.

To view pictures in an HTML email message, press the Menu key. Click Get Images.

Hide filed email messages

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

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3.Click Options.

4.Click General Options.

5.Change the Hide Filed Messages field to Yes.

6.Press the Menu key.

7.Click Save.

Receive only the first section of long email messages

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click General Options.

5.Change the Auto More field to No.

6.Press the Menu key.

7.Click Save.

To download more of an email message, press the Menu key. Click More or More All.

Change the email address that you use to send messages or meeting invitations

1.On the Home screen, click the Options icon.

2.Click Advanced Options.

3.Click Default Services.

4.Change the Messaging (CMIME) field or the Calendar (CICAL) field.

5.Press the Menu key.

6.Click Save.

Stop forwarding email messages to your device

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click Email Settings.

5.If necessary, change the Message Services field.

6.Change the Send Email to Handheld field to No.

7.Press the Menu key.

8.Click Save.

To forward email messages to your device again, change the Send Email to Handheld field to Yes.

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User Guide

PIN messages

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.

When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

Find your PIN

1.On the Home screen, click the Options icon.

2.Click Status.

Send a PIN message

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Compose PIN.

4.In the To field, perform one of the following actions:

Type a PIN. Press the Enter key.

Type a contact name. Press the Enter key.

Type part of a contact name. Click a contact.

5.Type a message.

6.Press the Menu key.

7.Click Send.

Related topics

Mailing lists, 126

Set a high importance level for received PIN messages

1.On the Home screen, click the Messages icon.

2.Press the Menu key.

3.Click Options.

4.Click General Options.

5.Set the Make PIN Messages Level 1 field to Yes.

6.Press the Menu key.

7.Click Save.

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User Guide

SMS text messages

SMS text messages

SMS text message basics

About SMS text messages

With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.

You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages.

Find your SMS phone number

In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number.

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose SMS.

4.In the To field, perform one of the following actions:

Type an SMS phone number (include the country code and area code).

Type a contact name.

Type part of a contact name. Click a contact.

If your device is connected to a CDMA network, you can type an email address.

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Mailing lists, 126

Delete the history from an SMS text message

1.When replying to an SMS text message, press the Menu key.

2.Click Remove History.

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