Blackberry 9850, 9860 User Manual
BlackBerry Torch Series
BlackBerry Torch 9850/9860
Smartphones
User Guide
Version: 7.0
SWD-1735726-0614084545-001
Contents
Quick Help.......................................................................................................................................................................................................... 6
Getting started: Your smartphone..................................................................................................................................................................... 6
How to: Top 10................................................................................................................................................................................................... 20
Tips: Top 10........................................................................................................................................................................................................ 23
Personalize: Top 10............................................................................................................................................................................................ 30
Troubleshooting: Top 10.................................................................................................................................................................................... 33
Tips and shortcuts.............................................................................................................................................................................................. 38
Tips: Doing things quickly................................................................................................................................................................................... 38
Tips: Extending battery life................................................................................................................................................................................. 39
Tips: Finding apps............................................................................................................................................................................................... 40
Tips: Freeing space for your music, pictures, videos, and files........................................................................................................................... 40
Tips: Updating your software............................................................................................................................................................................. 41
Tips: Keeping your information safe.................................................................................................................................................................. 42
Tips: Managing indicators.................................................................................................................................................................................. 42
Phone shortcuts................................................................................................................................................................................................. 43
Typing shortcuts for the touch screen keyboard................................................................................................................................................ 44
Media shortcuts................................................................................................................................................................................................. 45
Troubleshooting: Shortcuts................................................................................................................................................................................ 45
Phone................................................................................................................................................................................................................. 46
How to: Phone.................................................................................................................................................................................................... 46
Troubleshooting: Phone..................................................................................................................................................................................... 61
Voice commands................................................................................................................................................................................................ 64
How to: Voice commands................................................................................................................................................................................... 64
Troubleshooting: Voice commands.................................................................................................................................................................... 66
Messages............................................................................................................................................................................................................ 67
How to: Messages.............................................................................................................................................................................................. 67
Email................................................................................................................................................................................................................... 72
Text messages.................................................................................................................................................................................................... 89
PIN messages...................................................................................................................................................................................................... 97
Attachments....................................................................................................................................................................................................... 100
Security options for messages............................................................................................................................................................................ 103
Files and attachments........................................................................................................................................................................................ 118
How to: Files....................................................................................................................................................................................................... 118
Troubleshooting: Files........................................................................................................................................................................................ 124
Media................................................................................................................................................................................................................. 125
How to: Media.................................................................................................................................................................................................... 125
Music.................................................................................................................................................................................................................. 130
Videos................................................................................................................................................................................................................. 133
Video camera..................................................................................................................................................................................................... 135
Camera............................................................................................................................................................................................................... 138
Pictures............................................................................................................................................................................................................... 143
Voice notes......................................................................................................................................................................................................... 147
Ring tones, sounds, and alerts............................................................................................................................................................................ 150
How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 150
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 153
Browser.............................................................................................................................................................................................................. 154
How to: Browser................................................................................................................................................................................................. 154
Troubleshooting: Browser.................................................................................................................................................................................. 165
Calendar............................................................................................................................................................................................................. 167
How to: Calendar................................................................................................................................................................................................ 167
Troubleshooting: Calendar................................................................................................................................................................................. 175
Contacts.............................................................................................................................................................................................................. 177
How to: Contacts................................................................................................................................................................................................ 177
Troubleshooting: Contacts................................................................................................................................................................................. 184
Clock................................................................................................................................................................................................................... 185
How to: Clock..................................................................................................................................................................................................... 185
Troubleshooting: Clock....................................................................................................................................................................................... 188
Tasks and memos............................................................................................................................................................................................... 189
Create a task or memo....................................................................................................................................................................................... 189
Send a task or memo.......................................................................................................................................................................................... 189
Change or delete a task or memo...................................................................................................................................................................... 189
Change the status of a task................................................................................................................................................................................ 189
Hide completed tasks......................................................................................................................................................................................... 190
Show tasks in the calendar................................................................................................................................................................................. 190
Synchronizing tasks and memos......................................................................................................................................................................... 190
About categories................................................................................................................................................................................................ 192
Categorize a contact, task, or memo.................................................................................................................................................................. 192
Create a category for contacts, tasks, or memos............................................................................................................................................... 192
Turn off the prompt that appears before you delete items............................................................................................................................... 193
Typing................................................................................................................................................................................................................. 194
How to: Typing................................................................................................................................................................................................... 194
Troubleshooting: Typing..................................................................................................................................................................................... 201
Keyboard............................................................................................................................................................................................................ 202
How to: Keyboard............................................................................................................................................................................................... 202
Troubleshooting: Keyboard................................................................................................................................................................................ 204
Language............................................................................................................................................................................................................ 205
How to: Language............................................................................................................................................................................................... 205
Troubleshooting: Language................................................................................................................................................................................ 206
Screen display..................................................................................................................................................................................................... 207
How to: Screen display....................................................................................................................................................................................... 207
Troubleshooting: Screen display........................................................................................................................................................................ 210
GPS technology................................................................................................................................................................................................... 212
How to: GPS technology..................................................................................................................................................................................... 212
Troubleshooting: GPS technology...................................................................................................................................................................... 213
Compass............................................................................................................................................................................................................. 214
How to: Compass................................................................................................................................................................................................ 214
Troubleshooting: Compass................................................................................................................................................................................. 215
Maps................................................................................................................................................................................................................... 216
How to: Maps..................................................................................................................................................................................................... 216
Troubleshooting: Maps...................................................................................................................................................................................... 220
BlackBerry Device Software............................................................................................................................................................................... 227
How to: BlackBerry Device Software.................................................................................................................................................................. 227
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 230
Manage Connections.......................................................................................................................................................................................... 231
Mobile network.................................................................................................................................................................................................. 231
Wi-Fi technology................................................................................................................................................................................................ 238
Bluetooth technology......................................................................................................................................................................................... 246
How to: Bluetooth technology........................................................................................................................................................................... 246
Troubleshooting: Bluetooth technology............................................................................................................................................................ 252
Smart accessories............................................................................................................................................................................................... 255
About the Smart Accessories application........................................................................................................................................................... 255
Set up a new dock.............................................................................................................................................................................................. 255
Change a dock profile......................................................................................................................................................................................... 255
Delete a saved dock profile................................................................................................................................................................................ 256
Power and battery.............................................................................................................................................................................................. 257
How to: Power and battery................................................................................................................................................................................ 257
Storage space and media cards.......................................................................................................................................................................... 259
How to: Storage space and media cards............................................................................................................................................................ 259
Tips: Storage space and media cards................................................................................................................................................................. 262
Troubleshooting: Storage space and media cards............................................................................................................................................. 263
Search................................................................................................................................................................................................................. 264
How to: Search................................................................................................................................................................................................... 264
Troubleshooting: Search.................................................................................................................................................................................... 267
SIM card.............................................................................................................................................................................................................. 268
How to: SIM card................................................................................................................................................................................................ 268
Security............................................................................................................................................................................................................... 271
How to: Security................................................................................................................................................................................................. 271
Troubleshooting: Security.................................................................................................................................................................................. 302
Service books and diagnostic reports................................................................................................................................................................. 304
Accept, delete, or restore a service book........................................................................................................................................................... 304
Run a diagnostic report...................................................................................................................................................................................... 304
View, submit, or delete a diagnostic report....................................................................................................................................................... 304
Set a default recipient for diagnostic reports..................................................................................................................................................... 305
I can't run or submit a diagnostic report............................................................................................................................................................ 305
Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 305
Synchronization.................................................................................................................................................................................................. 306
How to: Synchronization.................................................................................................................................................................................... 306
Troubleshooting: Synchronization..................................................................................................................................................................... 308
Accessibility options........................................................................................................................................................................................... 310
How to: Accessibility.......................................................................................................................................................................................... 310
Calculator........................................................................................................................................................................................................... 315
Use the calculator............................................................................................................................................................................................... 315
Convert a measurement..................................................................................................................................................................................... 315
Glossary.............................................................................................................................................................................................................. 316
Legal notice........................................................................................................................................................................................................ 321
User Guide
Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
Quick Help
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services.
After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you
downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on
your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search,
264.
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all
panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17.
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User Guide
Compass application
Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with
location-based applications (such as the Maps application) to find directions by using coordinates. For more information, see
Compass, 214.
Touch-free call answering
You don't need to use your hands to answer calls when you use a Bluetooth enabled headset or a wired headset! Now you can
set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls
with a headset, 59.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file, 101.
Conveniently send and receive a contact card (also known as a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth
technology, 248.
Video enhancements
Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format, 136.
You can now record and play back videos in full screen size in either landscape or portrait view.
Picture enhancements
When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see
Change your slide show options, 144.
Quick Help
About the BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you
can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry
ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded
when you switch smartphones.
When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a
BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.
Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of
time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login
information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you
update your BlackBerry Device Software on your smartphone.
Related information
Create a BlackBerry ID, 221
Change your BlackBerry ID information, 221
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User Guide
Quick Help
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone,
and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking
accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad
Menu
Escape
Send
End/Power
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock Lock or unlock the screen.
Keys on the right side of your smartphone
Volume/Mute
8
• Press the middle key to mute a call or mute the volume.
• Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous
media file.
User Guide
Keys on the right side of your smartphone
Right convenience key
Keyboard
Shift Capitalize letters.
Alt Type a symbol or number.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Quick Help
• Before you take a picture or record a video, press the top or bottom
key to zoom in or out.
• If supported, press to open the camera. To take a picture, press the
convenience key again.
• You can also customize this key.
Flashing LED
The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Flashing LED color
Green You're in a wireless coverage area. You can turn on or turn off
Blue Your smartphone is connected to a Bluetooth enabled device.
Red A new message has arrived and your selected profile is set to
Amber The battery power level for your smartphone is low, or your
Description
this notification.
You can turn on or turn off this notification.
notify you using the flashing LED. If you're using your
smartphone with a smart card, your smartphone is accessing
data on the smart card.
smartphone is turned off and is charging. You can't turn off
the notification for the low battery power level. The
notification for charging turns off when you turn on your
smartphone. If your smartphone is turned off, the LED changes
to a solid green color when the battery is fully charged.
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User Guide
Related information
Turn off Bluetooth connection notification, 251
Turn on flashing LED notification for wireless coverage, 209
Quick Help
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of
the home screen displays icons for only some of the available applications. To view more application icons on the home screen,
click All.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not
be available. You might be able to download some applications from the BlackBerry App World storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
Guide.
Setup
Setup Enterprise Activation
Activate a work email account using the BlackBerry
Enterprise Server.
Options
Power and lock
Password Lock
Messages
Messages
Added email address Added work email address
Text Messages
Instant messaging
Instant Messaging folder
10
Power Off
Saved Messages
BBM
User Guide
Applications
Quick Help
Some applications might appear in this folder
including applications that you download.
Windows Live Messenger for BlackBerry
smartphones
AOL Instant Messenger Service for BlackBerry
smartphones
Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones
Browser Manage Connections
Maps Help
Password Keeper Voice Dialing
Applications folder
Some applications might appear in this folder,
including applications that you download.
Media
Media folder Videos
Pictures Music
Ring Tones Voice Notes
Camera Video Camera
Voice Notes Recorder Podcasts
Personal organizer
Contacts
Tasks MemoPad
Calendar
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User Guide
Clock Calculator
Files
Documents To Go Files
Social networking and mobile purchasing
BlackBerry App World Social Feeds
Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones
BlackBerry Device Software update
Quick Help
A software update for the BlackBerry Device
Software is available.
A software update for the BlackBerry Device
Software is ready to be installed.
Sounds and alerts
Normal profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
Games
Games folder
Some applications might appear in this folder,
including applications that you download.
Word Mole
A software update for the BlackBerry Device
Software is being downloaded.
A software update for the BlackBerry Device
Software is stopped.
Phone Calls Only profile
BrickBreaker
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User Guide
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Quick Help
New item
To clear this icon, open each item that has this
indicator.
Sending data New item in the Social Feeds application
Receiving data System is busy
New BBM item
To clear this icon, open each chat that has this
icon.
Roaming Unread message count
Alarm is set Missed call count
Calendar reminder count Bluetooth technology is turned on
Wi-Fi technology is turned on
Update is available in the BlackBerry App World
storefront
New BBM Groups item
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread message
Read message BBM chat is open
Draft message New BBM Groups item
Filed message New RSS item
New BBM item
To clear this indicator, open each chat that has this
indicator.
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User Guide
Message with an attachment Message is being sent
Message is high priority Message has not been sent
Text message with an attachment Message has been sent
Text message Message has been delivered
Message has been read
Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Quick Help
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) Multi-tap mode
NUM lock (number lock) Current input language
Alt mode
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call
Placed call Voice mail message
Received call
Calendar icons
These icons appear when you highlight a calendar entry.
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User Guide
Event reminder Recurring appointment
Meeting reminder Exception for recurring appointment
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures Geotagging is turned on
Geotagging is turned off Take another picture
Flash is turned on Flash is turned off
Automatic flash mode Scene mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Quick Help
Start recording Pause recording
Send video Rename video
Delete video
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User Guide
Your Home screen
Home screen at a glance
Quick Help
Use a picture as your smartphone wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 210
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,
podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Show or hide a home screen panel
1. On the home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
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User Guide
3.
Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear
beside the Hide Icon field.
Related information
My display changed, 210
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2.
Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Quick Help
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the home screen, press the key > Options.
2. Change the Downloads Folder field.
3.
Press the key > Save.
Change themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 210
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
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User Guide
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4.
Press the key > Save.
Quick Help
Add a message that appears when your smartphone is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4.
Press the key > Save.
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model Features such as GPS, the camera and video camera, and
network connection options are dependent on your
smartphone model. To find feature specifications for your
smartphone model, visit
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
www.blackberry.com/go/devices.
A wireless service plan with phone or voice is required for you
to use the Phone application and to send and receive text
messages.
A wireless service plan with data is required for you to use the
browser service and instant messaging applications, and to
send and receive email messages and PIN messages.
A wireless service plan might affect which apps you can
download and how you can download them.
For more information about your plan, contact your wireless
service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and
receive email messages, use third-party instant messaging
applications, and use some browser options.
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User Guide
If you are an individual user, when you set up your email
address or instant messaging account, you are associating it
with the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your
email account by associating it with a BlackBerry Enterprise
Server. Your administrator might set options that determine
the features and settings that are available on your
smartphone and if you can add or update an app. To view the
IT policies that have been set by your administrator, on the
Home screen or in a folder, click the
Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and
some phone features are dependent on your wireless service
provider's offerings. You might have the option to download
apps from a webpage or an application. For more information,
contact your wireless service provider.
Wireless network The wireless network that your smartphone is connected to
might affect the availability of some features. Depending on
your wireless service provider and available roaming options,
different wireless networks are available. Some wireless
networks don't support features such as call blocking, call
forwarding, or cell broadcasting. For more information,
contact your wireless service provider.
Region Depending on your region, you might have the option to add
or update apps using the BlackBerry App World storefront. You
might also be able to download apps from a web page or an
application. The availability of certain apps varies by region.
Options icon. Click
Quick Help
Related information
Check what wireless networks your smartphone connects to, 231
Find more information, 19
BlackBerry Device Software, 227
Find more information
• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on
the home screen or in an application menu.
• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
• Your wireless service provider website: Find information about your wireless network or wireless service plan.
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User Guide
Quick Help
How to: Top 10
BlackBerry smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts
(for example, Windows Live Hotmail) or to create a new email address for your smartphone.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address
for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Synchronize email over the wireless network, 76
Change options for your personal email account, 83
About downloading apps with the BlackBerry App World
With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal
productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over
the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry
App World icon. Press the key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry
App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from
your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app
over the wireless network. For more information, contact your wireless service provider.
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User Guide
Quick Help
Transfer a file from your computer to your smartphone using your
smartphone as a USB memory drive
You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry smartphone and your computer.
1. Connect your smartphone to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,
select the media transfer option.
3. If necessary, type a password. Your smartphone appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your smartphone.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Related information
Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 128
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your
BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the
Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB
cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook
tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging
applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered
Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the key > SIM Phone Book.
2. Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
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User Guide
Send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
1. On the Home screen, click the Text Messages icon.
2. Press the key > Compose Text Message.
3. In the To field, do one of the following:
• Type a contact name.
• Press the key > Choose Contact. Click a contact.
• Type a phone number that can receive text messages (including the country code and area code). For languages with
non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.
• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.
4. Type a message.
5.
Press the key on the keyboard.
Related information
Personal distribution lists, 182
I can't send messages, 35
Attach a media file, contact card, appointment, or location to a text message, 91
View a location on a map
1. On the Home screen, click the Maps icon.
2. Press the key > Find a Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information
for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact
information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the key > View on Map.
Quick Help
If you are viewing a location other than your current location, to get directions to this location from your current location,
press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a
Bluetooth enabled GPS receiver to perform this task.
Lock or unlock your smartphone
You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password,
you can also lock your smartphone with a password.
Do one of the following:
• To lock the screen, press the key on the top of your smartphone.
• To unlock the screen, open the slider or press the key again.
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User Guide
• To lock your smartphone with a password, on the home screen or in a folder, click the icon.
•
To unlock your smartphone, enter your password. Press the key on the keyboard.
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off a network connection, 232
Turn on or turn off data service or set roaming options, 233
Turn off word substitution
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Spelling checkbox.
5.
Press the key > Save.
Quick Help
Tips: Top 10
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your home screen.
Make all hidden apps visible on the home screen.
Some apps are located in folders on your home screen. Click
a folder to see what apps are inside.
On the home screen, press the key > Show All Icons. To
unhide an app, highlight it and then press the key >
Unhide Icon. If the icon is hidden in other panels, you can
unhide the icon in all panels, or in the current panel only. If
Show All Icons does not appear in the menu, there are no apps
hidden from view.
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User Guide
Quick Help
Search for an app.
Verify that an app is installed. On the home screen or in a folder, click the Options icon. Click
On the home screen, tap the icon and type the app name.
Device > Application Management. If the app is listed, it is
installed on your BlackBerry smartphone.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform
you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click
the Icon Guide.
Remove the new item indicator .
Remove the unopened message indicator .
Identify an indicator.
Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you can't
find all of your unread messages in your inbox, look in your
messages folders.
• Mark a message as read. Highlight a message. Press the
key > Mark Read.
• Mark all messages that are prior to a date as read.
Highlight a date field. Press the
.
Read
• You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your BlackBerry
smartphone and their icons, on the Home screen or in a
folder, click the
Management
Options icon. Click Device > Application
.
key > Mark Prior
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User Guide
Quick Help
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file
on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an
unforeseen issue.
Check to see if there is updated BlackBerry Device Software
that you can download over the network.
Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click
Set your BlackBerry Desktop Software to check for updates
automatically.
Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.
Related information
BlackBerry Device Software, 227
Depending on your smartphone model, this feature might not
be supported. On the Home screen or in a folder, click the
Options icon. Click Device > Software Updates.
Check for Updates. Connect your smartphone to your
computer.
For instructions, see the Help in BlackBerry Desktop Software.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Access popular options such as setting the alarm, viewing
notifications, and turning on or turning off network
connections.
See all the apps and folders on the home screen, or minimize
the panel and view the wallpaper.
Switch to another app.
Open an app with a convenience key. Press a convenience key on the side of your BlackBerry
Highlight and click the areas at the top of the home screen.
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
smartphone.
Note: You can customize which app a convenience key opens.
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User Guide
Use toolbars. Toolbars are available in most applications, and appear at the
bottom of the screen. For example, you can click icons on the
toolbar in the message list to quickly search the message list,
compose an email, and delete the selected message. To see a
description for a toolbar icon, touch and hold the icon.
Use pop-up menus. Pop-up menus provide common available actions, and appear
in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message.
To open a pop-up menu, touch and hold the screen or press
and hold the trackpad. To select a menu item, tap the icon or
click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent
panels.
Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the
Change options for the home screen such as the wallpaper.
Related information
Change what happens when you type on the Home screen, 0
Assign an application to a convenience key, 32
Keep an application running in the background and switch to another application, 222
On the home screen, highlight All on the navigation bar and
swipe right or left.
key > Mark as Favorite.
On the home screen, press the key > Options.
Quick Help
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Close apps when you're finished with them.
Turn off network connections you aren't using. On the home screen, click the connections area at the top of
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when
you're in an area with reduced wireless coverage.
Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon. Click
Close browser tabs you aren't using.
26
In an app, press the key and click Close or Exit.
the screen, or click the Manage Connections icon. Click a
network connection to clear the checkbox.
On the home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Select the
Wi-Fi checkbox.
Device > Auto On/Off.
In the browser, press the key > Tabs. Highlight a tab and
click the icon.
User Guide
Quick Help
Set backlighting to remain on for a shorter period, and lower
its brightness.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone.
Delete the previous text from a reply message.
Change how often podcast or social feed applications refresh
content.
If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the
On the home screen or in a folder, click the Options icon. Click
Display > Screen Display.
On the home screen, click your Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
When you are replying to a message, press the key >
Delete Original Text.
Your podcast and social feed applications periodically refresh
content. In some of these applications, you can reduce how
often the content refreshes. For more information, see the
Help in the application.
at the bottom of the screen until the flash off indicator
appears.
metal contacts on the battery and the smartphone.
Tips: Freeing space for your music, pictures, videos, and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and
documents.
Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
On the home screen, click the Media icon. Press the key
> Memory Use.
highlight a file. Press the key > Delete.
> Video Camera icon. Press the key > Options. Change
the Image Size or Video Format field.
> Video Camera icon. Press the key > Options. In the
Storage section, change the Store Pictures or Store Videos
field.
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User Guide
Related information
Copy, move, rename, or delete a file, 121
Receive only the first section of long email messages, 82
Change the size of pictures that you take, 140
View the amount of available storage space on your smartphone, 260
Set how long your smartphone stores messages, 71
Stop storing messages sent from your computer on your smartphone, 81
Stop storing messages sent from your smartphone on your computer, 82
Change how long your smartphone stores calendar entries, 173
Keep an application running in the background and switch to another application, 222
The application storage on my smartphone is low, 263
Quick Help
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,
such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password. On the Home screen or in a folder, click the Options icon. Click
Security > Password.
Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your
smartphone data to your computer. To download the
BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section,
click Device Switch > Save Data.
Related information
Set a smartphone password, 271
Turn on encryption, 261
Phone shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.
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