BlackBerry 8830 Travelling tips

Traveling In Vanuatu

Prior to traveling for the first time you should contact Sprint Worldwide care to ensure services will work for all trips. Sprint
Worldwide Care can be reached via chat or email from Sprint.com/international or by calling 1-888-226-7212 (option 2). Upon
arriving in Vanuatu you will need to power on the device and be sure it’s in Global Mode to access voice/texting services.

Selecting Global Mode using the BlackBerry 8830:

▪ On the front screen, select the ‘Manage Connection’ icon
▪ Select ‘Mobile Network Options' and highlight the ‘Network Mode’ line at bottom of screen
▪ Push in the trackball and scroll down to ‘Global' then push in the trackball again to select ‘Global’
▪ Select button to return to previous menu, highlight ‘Save’ and push in trackball to confirm.

Casual International Roaming rates in Vanuatu are as follows:

▪ Voice Calls: $2.49/minute for all calls placed and received, regardless of call destination.
▪ Texts: Sent: $0.50/recipient; Received: $0.05/message
▪ Data Rate/Speed:
▪ Special Rate: $4.99/month Sprint Worldwide Voice plan offers reduced rate of $2.29/minute while roaming in Vanuatu;

contact Sprint Worldwide Customer Care to request the discount plan.

Making Calls

▪ How to Make a Local Call: Use the same procedures to dial locally from your BlackBerry 8830 as you would from a

landline phone in Vanuatu.

▪ How to Make an International call: Dial the international access code for Vanuatu, then enter the country code for the

country you are calling, finally enter the phone number you are calling
▪ Example: Calling Manhattan, NY, from Vanuatu: Dial "00" (The international access code for Vanuatu) then "1" (The

United States' country code) then the phone number.

▪ Example: Calling London, from Vanuatu: Dial "00" then "44" (The United Kingdom's country code) then the phone

number.

▪ How to Use Plus Code Dialing: Placing calls is simplified with the use of the Plus (+) Code Dialing feature. To use this

feature to place an international call simply press and hold the 0 (zero) key to insert a “+” on the screen. The appropriate
international access code for the country you are in will be automatically dialed. After the plus dial the country code and
number you wish to reach.
▪ Example: Calling Manhattan, NY: Dial "+" then 1 then the phone number.

Receiving Calls

Callers do not need to dial anything different and they will not pay extra to reach you, simply ensure your device is in Global
Mode and powered on as stated above. Roaming rates apply to you only.

Accessing Voicemail

Voicemail service is available however; you may not receive a voicemail indicator. To check if you have any new messages;

▪ Dial "+"
▪ Then "1" and your Sprint 10 digit number
▪ When voicemail answers, press * (star) and enter the voicemail passcode followed by # (pound).

Texting

You will need to enable your device to send texts while roaming on GSM networks. Once the steps to enable the device for
sending texts on GSM networks are completed you will be able to send texts on any available network while traveling
internationally; this process only needs to be completed once.

Sprint Worldwide Traveling Tips > Traveling In Vanuatu

Sprint coverage and rates subject to change at any time without notice; check www.sprint.com/sww for current rates and coverage prior to travel.

Rev. 9/8/10

Sending a text while traveling is identical to sending a text from home. Texts can only be sent to international carriers supported
by Sprint. For a list of supported carriers select ‘International Texting From US’ from www.sprint.com/international, then select
the link for international carriers.

- To send a text to a U.S.-based number or to any number within the North American Numbering Plan (NANP)* simply enter the
10-digit number

- To send a text to a non-US or non-NANP*-based number, enter 011 then the country code and number
Note: Texting does not support + key dialing. Contact numbers stored in the address book with a + must be deleted prior to
sending a text to that contact.
*North American Numbering Plan (NANP) Countries: Anguilla, Antigua, Bahamas, Barbados, Bermuda, British Virgin Islands,
Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St.
Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, and U.S. Territories (Puerto Rico, U.S. Virgin
Islands and Guam

To enable device for sending texts on GSM networks:

1. Select Manage Connection icon then select Mobile Network Options

2. Highlight Network Mode tab at bottom of screen then push in the trackball and scroll down to GSM

3. Push in the trackball again to select GSM, then select button to return to previous menu

4. Screen will prompt to select save changes made, highlight Save and push in trackball to confirm

5. Go to Options > SMS Text > Type [phone] in the Service Center field

6. Push in the trackball and select Save
Note: for “+” key, select the “O” key with the plus sign (+) above it. Once SMSC is entered it will not display.

Resolving Issues

If unable to access voice/texting services then your issue may be resolved by following the steps below.

1. Verify the device is not in Airplane mode and that the roaming setting is not set to Sprint only.

2. Check to ensure the device is in Global Mode, see instructions on page 1.

3. Manually switch the device to "GSM Mode"
▪ On the front screen select the ‘Manage Connection’ icon.
▪ Select ‘Mobile Network Options’ then highlight ‘Network Mode’ tab at bottom of screen
▪ Push in the trackball and scroll down to ‘GSM’ and ush in trackball again to select ‘GSM’
▪ Select button to return to previous menu, highlight ‘Save’ and push in trackball to confirm

4. Verify the SIM Card is inserted correctly
▪ Press the battery cover release button, slide off the battery cover and remove the battery.
▪ Hold SIM card so the metal contacts face down and the cutoff corner points to the lower-right corner of the device.
▪ Slide the SIM card into the SIM card slot until it stops.

5. Manually select a carrier in the area
▪ Click Manage Connections > Mobile Network Options > Select Network Mode > GSM.
▪ Select Network Selection Mode > Manual. The device searches and lists the available networks.
– Choose: Digicel

Sprint Worldwide Customer Support

If any issues arise that need further troubleshooting or if information is needed, Sprint Worldwide Customer Support is available
24x7.

▪ From your Sprint phone: (this call will be free) Dial "+" 1.817.698.4199, select option 3.
▪ From a Landline phone: Dial the international access code of "00" then 1.817.698.4199, select option 3.
▪ Chat or email from: www.sprint.com/international

The Sprint Worldwide representative will need the following information to complete trouble resolutions:
▪ Your wireless phone number.
▪ The city and country you are traveling in.
▪ Contact number (hotel, number of another traveler in your party, etc.)
▪ Time available for troubleshooting
▪ Amount of time will you be in the destination where trouble is occurring
▪ Any error messages that display on your device or that you heard when trying to place a call.
▪ If the issue is with voice service were you able to access data?

Sprint Worldwide Traveling Tips > Traveling In Vanuatu

Sprint coverage and rates subject to change at any time without notice; check www.sprint.com/sww for current rates and coverage prior to travel.