Power button
Getting Started Guide
BlackBerry 8705g Wireless Handheld™
Mute button
Turn microphone on/off during a call
Notification LED
Headset jack
USB port
Side Convenience key
Opens the profile list
Send key
Make a phone call
Type the alternate
character on a key
Alt key
How do I navigate?
Roll the trackwheel to move the cursor
and highlight items on the screen.
Click (press) the trackwheel to open the
menu or select items.
Press the Escape button to exit a screen,
cancel an action, or go back one page in
the browser.
Symbol key
Open the symbol list
Set Convenience keys
In the device options, click
Screen/Keyboard. Set the device program
that should open when you press the
assigned Convenience key.
Trackwheel
Select or click an item
Escape button
Exit a screen
Front Convenience key
Open a list of useful links
in the browser
End key
End a phone call
Return to the Home screen
Backspace/Delete key
Enter key
Speakerphone/Currency
key
Turn speakerphone on/off
during a call
Type a currency symbol
Shift key
Type a capital letter
Shortcuts
Phone
Open the phone screen or
make a phone call
End a call Press
Turn mute on and off
during a call
Turn speakerphone on or
off during a call
Change the volume
during a call
Dial a letter in a phone
number
Open the contact list from
the phone screen
Redial a number Press twice
Call a voice mail access
number
Assign speed dial
to a number key
Press
Press the Mute button on
the top of the device
Press
Roll the trackwheel
Hold + Press the letter
Hold
Hold
Hold any key > Type a
phone number
Browser
Go back one page Press the Escape button
Exit the browser Hold the Escape button
Search for a word on
a page
Open a selected link Press
Switch between normal
and full-screen view
Go down one page Press
Go up one page Press +
Go to a specific web page Press
Press
Press
Message list
Open a selected message Press
Compose new message Press
Reply to sender
Reply to all Press
Forward message Press
Go to messages from the
next day
Go to messages from the
previous day
Go to the next unread
message
File a message Press
View sent messages Press +
View received messages Press +
Press
Press
Press
Press
Calendar
For these shortcuts to work in Day view, in the calendar options,
set the Enable Quick Entry field to No.
Go to the next day, week,
or month
Go to the previous day,
week, or month
Schedule an appointment Press
Move the cursor
horizontally in week view
Move the cursor vertically
in month view
Note: T
he arrangement of letters on your device keyboard
might vary slightly from the depictions on this document.
Press
Press
Hold + Roll the
trackwheel
Hold + Roll the
trackwheel
Navigating
Typing
screens
Lock the device/keyboard Click Lock. Set a password
Unlock the
device/keyboard
Move the cursor
vertically/horizontally
Return to the previous
screen
Return to the Home screen Press
Click an item Highlight the item > Click
Select multiple items Hold + Roll the
Switch between programs Hold + Press the
Go to the top of a screen Press
Go to the bottom of a
screen
Turn on/off the device Hold the Power button
for added security.
Double-click the trackwheel
Roll the trackwheel/
Hold + Roll the
trackwheel
Press the Escape button
the trackwheel
trackwheel
Escape button
Press
and editing
Capitalize a letter Hold the letter
Insert a period Press twice
Type the alternate
character on a key
Insert a symbol Press
Insert an accented
character
Select lines of text Press > Roll the
Select individual
characters
Copy selected text Press + Click the
Cut selected text Press + or Click
Paste selected text Press + Click the
Cancel selection Press the Escape button
Press + the key
Hold a letter + Roll the
trackwheel
trackwheel
Hold + Roll the
trackwheel
trackwheel or Click the
trackwheel > Click Copy
the trackwheel > Click Cut
trackwheel or Click the
trackwheel > Click Paste
Fields
Press to change the
value in a field.
Press to view all the
values that are available in
the selected field.
In an options screen, you can
also select an option and
click the trackwheel. Click
Change Option.
Click a value.
Menus
Click the trackwheel to view
the menu.
On the menu, click
standard menu items such
as New, View, Edit, Delete,
Save, Options, and Help.
Additional menu items
might appear depending on
the item you have selected.
Programs
Explore the many useful programs that your BlackBerry®
device has to offer. Here are a few to get you started.
Click Messages to view the messages list, compose
new messages, and set options for email messages.
Click Browser to visit web pages, browse for
programs and ring tones, and set browser options.
Your device might have more than one browser.
Click Profiles to set and edit ring tone profiles or to
manage downloaded ring tones.
Click Options to find the main list of device options,
Bluetooth® settings, and wireless settings.
Additional programs appear on the Home screen,
including the task list, memos list, calculator, alarm,
pictures list, help, and more!
Status indicators
roaming
Home zone
receiving data
transmitting data
Bluetooth radio on
Bluetooth connection
alarm set
Full battery power
Number mode on
Shift mode on
Alt mode on
voice mail message
placed call
missed call
received call
Low battery power
sent message
message sending
message not sent
read message
unread message
filed message
message includes
attachment
SMS or MMS
message
system busy
notification LED
low battery LED
wireless coverage
LED
Bluetooth connection
LED
Charging
Wireless network coverage
You must connect to the wireless network to begin using many device features. To connect to or disconnect from the
wireless network, click Turn Wireless On/Turn Wireless Off.
Indicators on the Home screen show the wireless coverage level for the area in which you are using your device. A low
level of wireless coverage might limit the use of some device features, as shown in the chart below.
Full wireless coverage
No wireless coverage
Wireless is turned off
Emergency calls only
Emergency calls
SMS messages
Phone
MMS messages*
Email and PIN
Browser
High-speed data*
*Multimedia Message Service (MMS) and EDGE high-speed data are subject to availability.
Contact your service provider for more information.
Contents
Welcome to BlackBerry! 3
Setting up your device 5
Insert the SIM card 5
Insert the battery 5
Charge the battery 6
Connect to the wireless network 6
Choosing your email setup option 7
BlackBerry Internet Service option 7
BlackBerry Enterprise Server option 7
Setting up for email using BlackBerry Internet
Service 9
Create an account 9
Log in to your account 10
Receive messages from other email accounts 10
Set account options 11
Install the BlackBerry Desktop Software 11
Setting up for email using BlackBerry Enterprise
Server 13
Use enterprise activation 13
Use the BlackBerry Desktop Software 13
Send MMS (mutimedia) messages 15
Add contacts 16
Add SIM card contacts to your address book 16
Go to web pages 16
Set a device password 16
Lock and unlock the device 16
Set the date and time 16
Enable profiles 17
Turn on or off the Bluetooth radio 17
Pair with another Bluetooth-enabled device 17
Find help with other features 17
Frequently asked questions 19
BlackBerry Internet Service - frequently asked
questions 21
How do I... 15
Make phone calls 15
Send email messages 15
Send PIN messages 15
Send SMS (text) messages 15
©2005 Research In Motion Limited. All Rights Reserved. Published in XXXXXX. PRINTSPEC-004. MAT-10704-001
1
2
Welcome to BlackBerry!
Whether you plan to use your BlackBerry® device
for business or personal productivity, you have
made an excellent choice! With powerful pushmessaging, voice, web, and organizer features,
BlackBerry is the all-in-one solution that is
designed to keep you connected to the people,
data, and resources that you need every day.
To begin using your BlackBerry device, you must
set up and turn on the device, connect to the
wireless network, and set up your supported email
account. You can also choose to install the
BlackBerry® Desktop Software so that you can
connect your device to your computer for data
synchronization and charging.
Take a moment to read this guide as well as any
documents provided by your service provider.
These resources provide important setup
information and are designed to help you get the
most from your BlackBerry device! Additional
resources are listed in the back of this guide.
3
4
Setting up your device
Insert the SIM card
Your SIM card contains important information
about your wireless service. Your SIM card might
be inserted already.
Warning: Turn off your device before you insert or
remove the SIM card. Do not scratch, bend, or
expose the SIM card to static electricity or wet
conditions.
1. Press the battery cover release button.
2. Slide off the battery cover.
3. If the battery is inserted, remove it.
4. Hold the SIM card with the metal contacts
facing down so that the notches on the card
align with the notches shown on your device.
5. Slide the SIM card into the holder so that it
lies flat below the metal guide.
6. Continue to slide the SIM card into the
holder until it stops. One end of the SIM card
should be slightly hidden below the plastic
casing on your device.
To remove the SIM card, press gently on the top of
the SIM card and slide it out of the holder.
Insert the battery
Warning: Use only the battery that Research In
Motion© specifies for use with your device. See
the Safety and Product Information booklet that
accompanied your device for more information
about using the battery safely.
1. Press the battery cover release button.
2. Slide off the battery cover.
3. Insert the battery so that the connectors on
the battery align with the connectors on your
device.
5
4. Replace the battery cover.
5. If the battery is charged, your device turns on
and the confirm date and time dialog box
appears.
• If the date and time are incorrect, click
Edit. See
“Set the date and time” on
page 16 for more information.
• If the date and time are correct, click OK.
Charge the battery
1. Connect the small end of the USB cable to
your device.
Note: If you install the BlackBerry Desktop
Software, you can charge your device by
connecting it to your computer.
See “Can I charge
my device by connecting it to my computer?” on
page 19 for more information.
Connect to the wireless network
On the device, if the power is off, press the Power
button. Your device should connect to the wireless
network automatically.
To connect to the wireless network successfully,
your wireless service must be active, and you must
be in a wireless network coverage area. See the
wireless network coverage chart on the inside
front cover of this guide for more information.
When your device is not connected to the wireless
network, you can continue to use features that do
not require a connection to the wireless network.
For example, you can type and save draft email
messages, manage tasks, or use the calculator.
Note: If you use BlackBerry Internet Service, the
account setup process might begin automatically
the first time that your device connects to the
wireless network.
BlackBerry Internet Service” on page 9 for more
information.
See “Setting up for email using
2. If required, slide the plug blade attachment
into the power adapter.
PUSH
3. Plug the power adapter into a power outlet.
4. Charge the battery to full power.
6
Choosing your email setup option
To begin sending and receiving email messages
on your BlackBerry device, you must integrate
your device with an email account using one of
the following options.
BlackBerry Internet Service option
Use this option if one or more of the following
situations apply:
• You purchased your device in a store.
• You want to set up a new email account for
use with your device.
• You want to send and receive email
messages on your device from one or more
existing supported email accounts.
Note: To use this option, you must subscribe to a
wireless service that supports email setup using
BlackBerry Internet Service.
If this setup option applies to you, see “Setting up
for email using BlackBerry Internet Service” on
page 9 for more information.
BlackBerry Enterprise Server option
Use this option if all the following situations
apply:
• A system administrator is managing a
BlackBerry Enterprise Server™ within your
company.
• A system administrator has confirmed that
you are permitted to use the BlackBerry
Enterprise Server.
• You want to receive messages from a
corporate Microsoft® Outlook®, IBM® Lotus
Notes®, or Novell® GroupWise® email
account.
• Your supported email account resides on a
Microsoft Exchange, IBM Lotus®Domino®, or
Novell GroupWise email server.
• You subscribe to a wireless service that
supports account setup using the BlackBerry
Enterprise Server.
If this setup option applies to you, see “Setting up
for email using BlackBerry Enterprise Server” on
page 13 for more information.
7
8
Setting up for email using BlackBerry Internet Service
Create an account
You must create an account to begin using email
on your BlackBerry device. The account that you
create supplies the default email address for your
device.
1. Verify that your device is connected to the
wireless network and that you are in a
wireless coverage area.
If the Sign In screen does not appear
automatically, click Email Settings.
If you have problems, see “BlackBerry
Internet Service - frequently asked questions”
on page 21 for more information.
2. On the Sign In screen, click Create Your
Account.
Note: To follow a link in the browser, click
the link. Click Get Link.
3. Click Continue.
4. Read the legal terms and conditions
carefully. Perform one of the following
actions:
• To decline the legal terms and conditions
and stop the setup process, click I
Disagree.
• To accept the legal terms and conditions
and continue the setup process, click I
Agree.
5. Type your account information.
• User ID: Type a personal user ID for your
account. This user ID will be your login
name and the first part of the default
email address for your device.
• Friendly Name: Type the name that you
want to appear in the From field of
messages that you send. If you do not
type a name, the default email address for
your device appears in the From field.
• Password: Type a personal login
password. Passwords must contain
between 4 and 16 characters. Passwords
are case sensitive and cannot contain
accented characters.
• Re-enter Password: Retype your personal
login password.
Note: Write down your user ID and password
and keep the information in a safe place. You
must type this information every time that
you log in to your BlackBerry Internet Service
account.
6. Select a secret question.
If you forget your password, you are
prompted with this question.
7. Type an answer to your secret question.
8. Click Submit.
9. Click Done.
10. Perform one of the following actions:
• To receive email on your device from other
supported accounts, click Add Account.
See "Receive messages from other email
accounts" on page 10 for more
information.
• To log in to your account without adding
other email accounts, click Continue.
Tip: If you have problems creating your account
using your device, create your account using a
desktop browser.
page 11 for more information.
See “Set account options” on
9
Log in to your account
Log in to your BlackBerry Internet Service account
to manage settings and message options.
1. Verify that your device is connected to the
wireless network and that you are in a
wireless coverage area.
2. Click Email Settings.
3. On the Sign In screen, type your account
information.
• User ID: Type the login name for your
account.
• Password: Type the password for your
account.
4. Click Submit.
Note: To follow a link in the browser, click
the link. Click Get Link.
Receive messages from other email accounts
Set up your BlackBerry Internet Service account to
retrieve messages from an existing supported
email account and deliver them to your device.
Add up to ten different existing supported
accounts.
Note: Depending on your Internet service provider
(ISP) or system administrator, you might not be
able to add some types of accounts.
1. Verify that your device is connected to the
wireless network and that you are in a
wireless coverage area.
2. Log in to your BlackBerry Internet Service
account.
See “Log in to your account” on
page 10 for more information.
3. Click Add Account.
Note: To follow a link in the browser, click
the link. Click Get Link.
10
4. Type the information for the account that
you want to add.
• Email Address: Type the full email
address of the account.
• User Name: Type the login ID (for
example,
kateturner
domain1kateturner
or
).
• Password: Type the password.
• Re-enter Password: Retype the password.
5. Click Submit.
6. Depending on the account that you add, you
might be prompted to select an account
type.
7. Depending on the account type that you
select, you might be prompted for the
following information:
• Email Server: Type the messaging and
collaboration server address for your
Internet service provider (for example,
mail.ispname.com
the address, contact your Internet service
provider.
). If you do not know
• Port Number: Type the appropriate port
number. If you do not know the number,
contact your Internet service provider.
• Outlook Web Access URL: Type the web
address for your Microsoft Outlook
account.
• Mailbox Name: Type the mailbox name
for your Microsoft Outlook account.
• iNotes™ URL: Type the web address for
your IBM Lotus Notes account.
• Leave messages on mail server: Clear
this check box if you do not want to save
messages that are sent to your device on
the messaging server.
Note: If you delete a message from your
device, you cannot recover it.
• Utilize SSL: Turn on Secure Sockets Layer
encryption for retrieving messages from
this account, if SSL is supported by your
Internet service provider.
Note: If you add a corporate Microsoft
Outlook or IBM Lotus Notes email account,
you might be prompted to install the
BlackBerry Mail Connector application on
your computer. Complete the on-screen
instructions. See "What is the BlackBerry
Mail Connector?" on page 21 for more
information.
8. Click Submit.
Set account options
Set additional account and message options by
logging into your account using a desktop
browser.
To access your account using a desktop browser,
the following system requirements apply:
• Internet browser: Microsoft® Internet
Explorer version 5.01, 5.5, or 6.0 (or later) or
Netscape® Communicator version 4.08 to
4.58 with JavaScript™ enabled
Note: Netscape Communicator version 6 (or
later) is not supported.
• Operating system: Microsoft® Windows®
95, Windows 98, Windows ME, Windows
NT® (version 4), Windows 2000, Windows
XP, or Mac OS® 9.0 or 10.0
1. In your desktop browser, type the web
address provided by your wireless service
provider.
2. Log in to your account.
3. Use this web site to set additional account
options, which include
• reactivating your account
• changing your password
• creating an auto signature
• setting options for sent messages
• switching to a new device
See the
BlackBerry Internet Service Online Help
for more information about setting these options.
Install the BlackBerry Desktop Software
Install the BlackBerry Desktop Software to
perform any of the following actions:
• synchronize personal information
management (PIM) data such as contacts,
tasks, and appointments
• backup and restore device data
• load new device programs such as updated
system software, games, and third-party
personal information management programs
• charge your device using your computer
To install the desktop software, the following
system requirements apply:
• Intel®-compatible 486 or higher computer
that is compliant with USB 1.1 or later
• Windows®98, Windows ME, Windows 2000,
or Windows XP
• Available USB port
• If you use Windows 98 (not Windows 98
Second Edition), you must download the
DCOM 98 version 1.3 update from
www.microsoft.com/com/default.mspx for
the USB driver to operate as expected.
1. Insert the BlackBerry Desktop Software
Installation CD into your CD drive.
2. Complete the on-screen instructions.
• Select BlackBerry Internet Service as
your account integration option.
11
3. When the installation is complete, connect
the smaller end of the USB cable to your
device.
4. Connect the larger end of the USB cable to
an available USB port on your computer.
5. On the Windows taskbar, click Start.
6. Click Programs > BlackBerry > Desktop
Manager.
Note: To find more information about the features
of the BlackBerry Desktop Software, click Help >
Desktop Help Contents.
12
Setting up for email using BlackBerry Enterprise Server
Your system administrator might set up your
device for email on your behalf, or you might need
to integrate your BlackBerry device with a
supported email account yourself using one of the
methods described here.
Use enterprise activation
If your system administrator has provided you with
an enterprise activation password, you can
integrate your supported email account directly
from your device.
1. Verify that your device is connected to the
wireless network and that you are in a
wireless coverage area.
2. On your device, click Enterprise Activation.
3. Type your supported corporate email account
address.
4. Type the enterprise activation password
provided by your system administrator.
5. Click Activate.
Note: Your system administrator might request
that you install the BlackBerry Device Manager
program on your computer to reduce the amount
of data that is sent over the wireless network
when your device is connected to your computer.
Use the BlackBerry Desktop Software
If your system administrator does not provide you
with an enterprise activation password, you can
install the BlackBerry Desktop Software on your
computer to integrate your device with your
supported email account.
To install the desktop software, the following
system requirements apply:
• Intel-compatible 486 or higher computer
that is compliant with USB 1.1 or later
• Windows 98, Windows ME, Windows 2000,
or Windows XP
• Available USB port
• If you use Windows 98 (not Windows 98
Second Edition), you must download the
DCOM 98 version 1.3 update from
www.microsoft.com/com/default.mspx for
the USB driver to operate as expected.
1. Insert the BlackBerry Desktop Software
Installation CD into your CD drive.
2. Complete the on-screen instructions.
• Select BlackBerry Enterprise Server or
BlackBerry Desktop Redirector as your
account integration option.
• Select BlackBerry Enterprise Server as
your email redirection option.
3. When the installation is complete, connect
the smaller end of the USB cable to your
device.
4. Connect the larger end of the USB cable to
an available USB port on your computer.
5. On the Windows taskbar, click Start.
6. Select Programs > BlackBerry > Desktop
Manager.
• When you are prompted to generate an
encryption key, complete the on-screen
instructions.
Note: To find out more information about the
features of the BlackBerry Desktop Software, click
Help > Desktop Help Contents.
13
14
How do I...
Make phone calls
On the Home screen, type a phone number. Press
the Send key. To end the call, press the End key.
Notes: Press the Send key on any screen to open
the phone.
Select a contact, call log, or phone number link on
any screen and press the Send key to make a call.
To switch between the speaker and earpiece
during a call, press the Speaker key.
Send email messages
You must set up a supported email account to use
with your device before you can send and receive
email messages.
option" on page 7 for more information.
1. In the messages list, click the trackwheel.
2. Click Compose Email.
3. In the To field, type an email address or a
contact name.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Note: If your device is integrated with more than
one email account, you can select an account to
send the message from. At the top of the
message, in the Send Using field, press the Space
key until the preferred email account appears.
See "Choosing your email setup
Send PIN messages
A personal identification number (PIN) uniquely
identifies each BlackBerry device on the network.
If you know the PIN of another BlackBerry device
user, you can send a PIN message to that person.
To find your PIN, in the device options, click
Status.
1. In the messages list, click the trackwheel.
2. Click Compose PIN.
3. In the To field, type a PIN or a contact name.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Send SMS (text) messages
1. In the messages list, click the trackwheel.
2. Click Compose SMS.
3. Click [Use Once].
4. Click SMS.
5. Click Phone.
6. Type an SMS-compatible phone number.
7. Click the trackwheel.
8. Click Continue.
9. Type a message.
10. Click the trackwheel.
11 . Click Send.
Send MMS (mutimedia) messages
1. In the messages list, click the trackwheel.
2. Click Compose MMS.
3. Click [Use Once].
4. Click MMS.
5. Select a send method for your MMS message.
6. Type an MMS-compatible phone number or
an email address.
7. Click the trackwheel.
8. Click Continue.
15
9. Type a message.
10. Click the trackwheel.
11 . Click Attach Address, Attach Appointment,
or Attach Picture.
12 . Click a contact, appointment, or image.
13 . Click Continue.
14 . Click the trackwheel.
15. Click Send.
Add contacts
1. In the address book, click the trackwheel.
2. Click New Address.
3. Type the contact information.
4. Click the trackwheel.
5. Click Save.
Add SIM card contacts to your address book
If you have saved contact information on your SIM
card, you can copy that information into the
address book on your device.
1. In the address book, click the trackwheel.
2. Click SIM Phone Book.
3. Click the trackwheel. Click Copy All To
Address Book.
Go to web pages
1. In the browser, click the trackwheel.
2. Click Go To.
3. Type a web address.
4. Click the trackwheel.
5. Click OK.
Notes: To insert a period, press the Space key.
To insert a slash mark (/), press the Shift key +
the Space key.
The Go To dialog box tracks the web addresses
that you type. To go to a web page on the list,
click the web address. Click OK.
Set a device password
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Password field to Enabled.
4. Set the other security options.
5. Click the trackwheel.
6. Click Save.
7. Type a device password.
8. Click the trackwheel.
9. Retype the device password.
10. Click the trackwheel.
Lock and unlock the device
With a device password set, on the Home screen,
click Lock.
To unlock your device, on the Lock screen, roll the
trackwheel. Click Unlock. Type your password.
Press the Enter key.
Note: When the device is locked, you should be
able to make an emergency call without dialing
the emergency access number. Click Emergency
Call. Click Yes.
Set the date and time
1. In the device options, click Date/Time.
2. Set the Time Zone field.
3. In the Date/Time Source field, set a date
and time source.
4. Click the trackwheel.
16
5. Click Update Time.
6. Click the trackwheel.
7. Click Save.
Note: To set the date and time yourself, set the
Date/Time Source field to Off. Set the other
fields on the Date/Time screen to display the
correct date and time. Save your changes.
Enable profiles
In the profiles list, click a notification profile. Click
Enable.
Note: To change the current notification profile
quickly, select a profile. Press the Space key.
Turn on or off the Bluetooth radio
To turn on the Bluetooth® radio, in the device
options, click Bluetooth. Click the trackwheel.
Click Enable Bluetooth.
To turn off the Bluetooth radio, in the device
options, click Bluetooth. Click the trackwheel.
Click Disable Bluetooth.
Pair with another Bluetooth-enabled device
1. In the device options, click Bluetooth.
2. Click the trackwheel.
3. Click Add Device.
4. Click the name of a Bluetooth-enabled
device.
5. In the Enter passkey for <device name>
field, type a passkey.
6. Type the same passkey on the Bluetoothenabled device to which you are pairing.
Notes: Verify that the Bluetooth-enabled device
that you want to pair with is in the correct mode
for pairing.
The names of Bluetooth-enabled devices with
which you have already paired appear in the list of
paired Bluetooth-enabled devices. They do not
appear in the list of Bluetooth-enabled devices
that appears when you click Add Device.
Find help with other features
To access a list of topics that are associated with
the program that you are using, in a program, click
the trackwheel. Click Help.
To open the main list of topics for all programs, on
any Help Screen, click the trackwheel. Click Index.
17
18
Frequently asked questions
Why does my device not turn on?
The power might be off. Press the Power button.
The battery might not be charged. See “Charge
the battery” on page 6 for more information.
Why does my device not charge?
A connection might not be complete. Check that
all cables and plugs are fully inserted into ports
and power outlets.
page 6 for more information.
The battery might not be inserted properly.
Remove and reinsert the battery. Verify that the
connectors align.
page 5 for more information.
If you connect your device to the computer to
charge, verify that the computer is turned on. If
you connect your device to the computer using a
USB hub, the hub must be self powered to provide
enough power to charge your device.
Can I charge my device by connecting it to my
computer?
If you have installed the BlackBerry Desktop
Software or the BlackBerry Device Manager on
your computer you can connect your device to the
computer to charge the battery.
1. Verify that the computer is turned on.
2. Connect the smaller end of the USB cable to
your device.
3. Connect the larger end of the USB cable to
an available USB port on your computer.
Note: To find more help with connecting your
device to the computer, in the desktop software,
click Help to view the
Software Online Help
See "Charge the battery" on
See “Insert the battery” on
BlackBerry Desktop
.
Why can I not send or receive email messages?
Verify that your device is connected to the wireless
network and that you are in a wireless coverage
area.
See “Connect to the wireless network” on
page 6 for more information.
Verify that you have set up a supported email
account for use with your device.
your email setup option” on page 7 for more
information.
If you are using BlackBerry Internet Service, log in
to your account using a desktop browser.
account options” on page 11 for more information.
See “Choosing
See “Set
• Verify that your BlackBerry Internet Service
account mailbox has not exceeded its size
limit.
• Send a service book to reactivate your
account.
If you continue to be unable to send and receive
messages, reset your device by removing and
reinserting the battery.
Note: To find more help with sending and
receiving email messages, in messages list, click
the trackwheel. Click Help > Email Messages.
Can I integrate my device with a corporate
email account if I do not have access to a
BlackBerry Enterprise Server?
If you use Microsoft Outlook (Workgroup
installation) with an email account on a Microsoft
Exchange Server version 5.5 or later and your
device does not have access to a BlackBerry
Enterprise Server, your system administrator might
permit you to install the BlackBerry Desktop
Redirector on your computer to integrate your
device with your supported email account.
19
To integrate your device with a supported email
account using the BlackBerry Desktop Redirector,
when you install the BlackBerry Desktop Software,
select BlackBerry Desktop Redirector as your
message redirection option. See
“Use the
BlackBerry Desktop Software” on page 13 for
more information about installing the BlackBerry
Desktop Software.
Your computer must be on and the BlackBerry
Desktop Redirector must be running to send and
receive messages on your device.
Can I set up for email using both the BlackBerry
Enterprise Server and BlackBerry Internet
Service?
If your wireless service permits email setup using
more than one service, complete the steps in
“Setting up for email using BlackBerry Enterprise
Server” on page 13 followed by the steps in
“Setting up for email using BlackBerry Internet
Service” on page 9.
Contact your service provider for more information
about availability and the fees that might be
associated with email setup using both BlackBerry
Enterprise Server and BlackBerry Internet Service.
How do I reset my device?
To reset your device hardware and programs,
remove and then reinsert the battery.
How do I clean the screen?
Clean the screen and device using only a soft dry
cloth. Do not use liquid, aerosol cleaners, or
solvents on or near your device. Disconnect any
cables from the computer and unplug any
charging accessories from the electrical outlet
before cleaning.
Note: See the
and Product Information
BlackBerry Wireless Device Safety
for more information
about caring for your device.
Where can I buy accessories for my device?
You can buy approved accessories for your device
online at:
www.shopblackberry.com
Note: Use only those accessories approved by
Research In Motion (RIM) for use with your
particular device model. Using any accessories not
approved by RIM for use with your particular
device model might invalidate any approval or
warranty applicable to the device and might be
dangerous.
Where can I download games and ring tones for
my device?
Many third-party vendors offer games, ring tones,
and other programs for your device online. You
can download new programs using your device
browser, or download them using your computer
and load them onto your device using the
Application Loader tool of the BlackBerry Desktop
Software.
For example, you can visit the following web site
using the browser on your device:
mobile.blackberry.com
Note: Your use of third party software shall be
governed by and subject to you agreeing to the
terms of separate software licenses, if any, for
those products or services. Any third party
products or services that are provided with RIM's
products and services are provided "as is". RIM
makes no representation, warranty or guarantee
whatsoever in relation to the third party products
or services and RIM assumes no liability
whatsoever in relation to the third party products
and services even if RIM has been advised of the
possibility of such damages or can anticipate such
damages.
20
Why does the screen on my device turn off?
When you do not use your device for a period of
time, the screen turns off to conserve battery
power. Roll the trackwheel or press any key to turn
the screen on again.
Why can I not add a third-party email account?
Verify that the third-party email account supports
POP3 or IMAP4. Contact your Internet service
provider for more information about the account
types that you can add.
BlackBerry Internet Service frequently asked questions
How do I open BlackBerry Internet Service?
See “Log in to your account” on page 10 for more
information.
Why does the Email Settings option not appear
on the Home screen?
Verify that your device is connected to the wireless
network and that you are in a wireless coverage
area.
See “Connect to the wireless network” on
page 6 for more information.
If your device uses a theme, the option might
appear in a folder or list instead of on the Home
screen. The option might also use a different
name.
If the option still does not appear, contact your
service provider.
What is the BlackBerry Mail Connector?
The BlackBerry Mail Connector is a program that
you might have to install on your local computer
to enable BlackBerry Internet Service to access
your corporate Microsoft Outlook or IBM Lotus
Notes email account when the corporate
messaging server is behind a firewall.
The BlackBerry Mail Connector is designed to
access and copy your messages that are on a
messaging server and send them to BlackBerry
Internet Service.
The BlackBerry Internet Service email account
setup process is designed to automatically detect
whether the BlackBerry Mail Connector is required
and to prompt you to install the application.
How do I update my account information?
1. Log in to your BlackBerry Internet Service
account.
See “Log in to your account” on
page 10 for more information.
2. Click View/Modify.
Note: To follow a link in the browser, click
the link. Click Get Link.
3. Edit your account information.
4. Click Submit.
I use multiple accounts. How do I set the email
address that appears in the From field of
messages that I send?
1. Log in to your BlackBerry Internet Service
account.
See “Log in to your account” on
page 10 for more information.
2. In the Send From Address option, click the
here link.
Note: To follow a link in the browser, click
the link. Click Get Link.
3. On the Sent From Address screen, perform
one of the following actions:
• To use your default BlackBerry Internet
Service account as your Sent From
Address, select I want my Sent From
Address to be my handheld email
address.
• To use an address from one of the email
accounts that you have added, select I
want to choose one of the email
accounts I have set up to be my Sent
From Address. Click Submit. Select an
account.
21
• To use another email address, select I
want to customize my Sent From
Address setting to use an email address
that I’ll enter. Click Submit. Type the
email address.
4. Click Submit.
How do I remove an account that I no longer
want to access with my device?
1. Log in to your BlackBerry Internet Service
account.
See “Log in to your account” on
page 10 for more information.
2. Select an email address.
Note: You cannot delete your default email
account.
3. Click Delete.
Note: To follow a link in the browser, click
the link. Click Get Link.
4. Click Yes.
How do I change the device that I want to use
with my account?
Your account is linked to your particular device. If
you switch devices, update the device PIN that is
associated with your account, or call your service
provider to delete your account.
1. Use your new device to log in to your
BlackBerry Internet Service account.
in to your account” on page 10 for more
information.
2. Click Change handheld that works with the
accounts listed above.
Note: To follow a link in the browser, click
the link. Click Get Link.
3. On the Change Handheld screen, verify that
the new device information is correct.
See “Log
• PIN: personal information number (PIN)
for your device
• IMEI: The international mobile equipment
identity (IMEI) number for your device.
Note: To find your PIN and IMEI, in the
device options, click Status.
4. Click Submit.
5. Click Done.
Why is my mailbox full?
Your BlackBerry Internet Service account has a size
limit. To avoid reaching the limit, delete items
from your mailbox regularly or set up auto-aging
rules for message deletion.
To view the available space in your mailbox or to
set up auto-aging rules, log in to your BlackBerry
Internet Service account. Click Manage Folders.
See the
BlackBerry Internet Service Online Help
for information on managing your account by
deleting messages.
How do I find more information on managing
my account?
Log in to your BlackBerry Internet Service account
using a desktop browser.
account” on page 10 for more information.
See the
BlackBerry Internet Service Online Help
for more information on managing your account.
For additional BlackBerry help and
troubleshooting information:
www.blackberry.com/support
See “Log in to your
22
© 2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and
symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, ‘Always On, Always
Connected’, the “envelope in motion” symbol and BlackBerry are registered with the U.S. Patent and Trademark Office and
may be pending or registered in other countries.
The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc. and any use of such marks by Research In Motion
Limited is under license. IBM, Lotus Notes, Lotus, Domino, and iNotes are registered trademarks of International Business
Machines Corporation in the United States and/or other countries. Intel is a registered trademark of Intel Corporation or its
subsidiaries in the United States and other countries. JavaScript is a trademark of Sun Microsystems Inc. in the United States
and other countries. Mac OS is a trademark of Apple Computer Inc. registered in the United States and other countries.
Microsoft, Windows, Windows NT and Outlook are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries. Netscape is a registered trademark of Netscape Communication Corporation.
Novell and GroupWise are registered trademarks of Novell Inc. in the United States and other countries. All other brands,
product names, company names, trademarks, and service marks are the properties of their respective owners.
The BlackBerry device and/or associated software are protected by copyright, international treaties and various patents,
including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428;
D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit
www.rim.com/patents.shtml for a current listing of applicable patents.
This document is provided “as is” and Research In Motion Limited and its affiliated companies (“RIM”) assume no
responsibility for any typographical, technical or other inaccuracies in this document. RIM reserves the right to periodically
change information that is contained in this document; however, RIM makes no commitment to provide any such changes,
updates, enhancements or other additions to this document to you in a timely manner or at all. RIM MAKES NO
REPRESENTATIONS, WARRANTIES, CONDITIONS OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT
LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE
OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN
CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS RESPECTIVE DIRECTORS, OFFICERS,
EMPLOYEES OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT,
ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR INDIRECT DAMAGES, EVEN IF RIM
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS
REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE
EXPECTED SAVINGS.
This document might contain references to third party sources of information, hardware or software, products or services
and/or third party web sites (collectively the “Third-Party Information”). RIM does not control, and is not responsible for,
any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility,
performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of ThirdParty Information in this document does not imply endorsement by RIM of the Third Party Information or the third party in
any way. Installation and use of Third Party Information with RIM's products and services may require one or more patent,
trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others. Any dealings
with Third Party Information, including, without limitation, compliance with applicable licenses and terms and conditions,
are solely between you and the third party. You are solely responsible for determining whether such third party licenses are
required and are responsible for acquiring any such licenses relating to Third Party Information. To the extent that such
intellectual property licenses may be required, RIM expressly recommends that you do not install or use Third Party
Information until all such applicable licenses have been acquired by you or on your behalf. Your use of Third Party
Information shall be governed by and subject to you agreeing to the terms of the Third Party Information licenses. Any
Third Party Information that is provided with RIM's products and services is provided "as is". RIM makes no
representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability
whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can
anticipate such damages.
Check with your service provider for availability, roaming arrangements, service plans and features.
Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry
Desktop Software, and/or BlackBerry Handheld Software and may require additional development or third-party products
and/or services for access to corporate applications
BlackBerry 8705g™
Model number: RBH42GW
Published in XXXXXX
PRINTSPEC-005
Where can I find more
information?
User guide
The user guide is only a few clicks away on your BlackBerry device! To
learn more about how to use your device, click Help.
In the menu on your device, click Help to see the help topics that are
associated with the program that you are using.
Additional resources
If you use the BlackBerry Internet Service, log in to your account using a
desktop browser. On the menu bar, click Help to view the BlackBerry
Internet Service Online Help.
If you use the BlackBerry Desktop Software, on the menu bar click Help to
find the BlackBerry Desktop Software Online Help and the BlackBerry User
Guide.
MAT-12898-001
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