Assign an application to a Convenience key .............................................................................................................................................................................................. 9
Set owner information .................................................................................................................................................................................................................................... 9
About links ....................................................................................................................................................................................................................................................... 9
Create a link for a PIN .................................................................................................................................................................................................................................... 9
Expand a folder .............................................................................................................................................................................................................................................. 10
Collapse a folder ............................................................................................................................................................................................................................................ 10
No application opens when I press a Convenience key .......................................................................................................................................................................... 10
Media shortcuts ............................................................................................................................................................................................................................................. 14
Voice mail ....................................................................................................................................................................................................................................................... 20
Caller ID .......................................................................................................................................................................................................................................................... 22
TTY support .................................................................................................................................................................................................................................................... 27
Sent messages ............................................................................................................................................................................................................................................... 34
Message list settings ..................................................................................................................................................................................................................................... 41
Sent messages ............................................................................................................................................................................................................................................... 34
Message list settings ..................................................................................................................................................................................................................................... 41
SMS text messages ............................................................................................................................................................................................................................ 55
SMS text message basics ............................................................................................................................................................................................................................. 55
Sent messages ............................................................................................................................................................................................................................................... 34
Message list settings ..................................................................................................................................................................................................................................... 41
Message list settings ..................................................................................................................................................................................................................................... 41
Word list .......................................................................................................................................................................................................................................................... 78
About search .................................................................................................................................................................................................................................................. 83
Search for messages ..................................................................................................................................................................................................................................... 83
View a list of saved searches ...................................................................................................................................................................................................................... 84
Change a saved search ................................................................................................................................................................................................................................ 84
Delete a saved search .................................................................................................................................................................................................................................. 84
Search for messages by contact or subject .............................................................................................................................................................................................. 84
Search for text in a message, attachment, web page, or memo ............................................................................................................................................................ 33
Search for organizer data and messages that contain specific information ....................................................................................................................................... 85
Media attachments ...................................................................................................................................................................................................................................... 90
About synchronization ................................................................................................................................................................................................................................. 93
Reconcile email messages over the wireless network ............................................................................................................................................................................ 93
Delete email messages over the wireless network .................................................................................................................................................................................. 93
Wireless data synchronization prerequisites ........................................................................................................................................................................................... 94
Synchronize organizer data over the wireless network .......................................................................................................................................................................... 94
About synchronization conflicts ................................................................................................................................................................................................................. 94
Manage data synchronization conflicts .................................................................................................................................................................................................... 95
About backing up and restoring device data ........................................................................................................................................................................................... 95
Wireless data restoration prerequisites .................................................................................................................................................................................................... 95
Delete all device data .................................................................................................................................................................................................................................. 95
Empty the deleted items folder on your computer from your device ................................................................................................................................................... 95
Links, pictures, and web page addresses ................................................................................................................................................................................................. 101
Web page requests ...................................................................................................................................................................................................................................... 103
Web feeds ..................................................................................................................................................................................................................................................... 106
Add an application ....................................................................................................................................................................................................................................... 115
View properties for an application ............................................................................................................................................................................................................ 115
Delete a third-party application ................................................................................................................................................................................................................ 115
View the size of an application database ................................................................................................................................................................................................. 115
Media ................................................................................................................................................................................................................................................... 117
Media files and folders ................................................................................................................................................................................................................................ 117
Media file management .............................................................................................................................................................................................................................. 119
Ring tones ..................................................................................................................................................................................................................................................... 122
Media shortcuts ............................................................................................................................................................................................................................................. 14
Media troubleshooting ............................................................................................................................................................................................................................... 124
Caller ID .......................................................................................................................................................................................................................................................... 22
Contact list settings .................................................................................................................................................................................................................................... 137
Task list settings .......................................................................................................................................................................................................................................... 150
Memo list settings ....................................................................................................................................................................................................................................... 155
About the alarm ........................................................................................................................................................................................................................................... 157
Set the alarm ................................................................................................................................................................................................................................................ 157
Silence the alarm ......................................................................................................................................................................................................................................... 157
Turn off the alarm ........................................................................................................................................................................................................................................ 157
Use the calculator ....................................................................................................................................................................................................................................... 159
Convert a measurement ............................................................................................................................................................................................................................. 159
Bluetooth technology ...................................................................................................................................................................................................................... 161
Bluetooth technology basics ...................................................................................................................................................................................................................... 161
Bluetooth technology settings .................................................................................................................................................................................................................. 162
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 164
Date and time ................................................................................................................................................................................................................................... 167
Set the date and time ................................................................................................................................................................................................................................. 167
Get the date and time from the wireless network automatically ........................................................................................................................................................ 167
Date and time troubleshooting ................................................................................................................................................................................................................. 167
LED notification ............................................................................................................................................................................................................................................ 171
Display and keyboard ...................................................................................................................................................................................................................... 181
Language ........................................................................................................................................................................................................................................... 185
Set the display language ........................................................................................................................................................................................................................... 185
Add or delete a display language ............................................................................................................................................................................................................. 185
About typing input languages ................................................................................................................................................................................................................... 185
Set the typing input language .................................................................................................................................................................................................................... 78
Turn off the shortcut for switching typing input languages ................................................................................................................................................................ 185
Set display options for contacts ................................................................................................................................................................................................................ 137
Language troubleshooting ........................................................................................................................................................................................................................ 186
Find information about wireless coverage indicators ............................................................................................................................................................................ 187
Turn off the connection to the wireless network .................................................................................................................................................................................... 187
Turn on wireless coverage notification .................................................................................................................................................................................................... 172
Turn off data service ................................................................................................................................................................................................................................... 187
About roaming ............................................................................................................................................................................................................................................. 187
Power and battery ........................................................................................................................................................................................................................... 189
Turn off your device .................................................................................................................................................................................................................................... 189
Set your device to turn on and turn off automatically .......................................................................................................................................................................... 189
Check the battery power level .................................................................................................................................................................................................................. 189
Reset the device .......................................................................................................................................................................................................................................... 189
Extend battery life ....................................................................................................................................................................................................................................... 189
Third-party application control .................................................................................................................................................................................................... 199
About permissions for third-party applications ..................................................................................................................................................................................... 199
Reset connection permissions for third-party applications ................................................................................................................................................................ 199
About direct Internet connections for third-party applications .......................................................................................................................................................... 199
Set up a direct Internet connection for a third-party application ...................................................................................................................................................... 199
Set permissions for a third-party application ........................................................................................................................................................................................ 199
Connection permissions for third-party applications ........................................................................................................................................................................... 200
Interaction permissions for third-party applications ........................................................................................................................................................................... 200
Data permissions for third-party applications ....................................................................................................................................................................................... 201
About BrickBreaker .................................................................................................................................................................................................................................... 203
Play BrickBreaker ....................................................................................................................................................................................................................................... 204
Adjust the volume for BrickBreaker ......................................................................................................................................................................................................... 204
Set the paddle speed ................................................................................................................................................................................................................................. 204
Submit a score to the BrickBreaker high score web site ...................................................................................................................................................................... 204
Check the high scores on the BrickBreaker web site ........................................................................................................................................................................... 204
Service books ................................................................................................................................................................................................................................... 205
About service books ................................................................................................................................................................................................................................... 205
Accept a service book ............................................................................................................................................................................................................................... 205
Delete a service book ................................................................................................................................................................................................................................. 205
Media troubleshooting ............................................................................................................................................................................................................................... 124
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 164
Language troubleshooting ........................................................................................................................................................................................................................ 186
Abbreviation list ............................................................................................................................................................................................................................... 217
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might
not be able to change the application that is assigned to a Convenience key.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Click the trackwheel.
4. Click Save.
Set owner information
1. In the device options, click Owner.
2. Type your contact information.
3. Click the trackwheel.
4. Click Save.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and
email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.
Create a link for a PIN
When typing text, type pin: and the PIN.
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Expand a folder
1. Click a folder with a plus sign (+) beside it.
2. Click Expand.
Collapse a folder
1. Click a folder with a minus sign (-) beside it.
2. Click Collapse.
BlackBerry basics shortcuts
• To move the cursor, roll the trackwheel.
• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release
the Alt key.
• To return to the Home screen, press the End key.
• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
• To delete a highlighted item, press the Backspace/Delete key.
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
Assign a different application to the key.
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Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackwheel.
• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release
the Alt key.
• To return to the Home screen, press the End key.
• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the Speakerphone key.
• To turn off the speakerphone during a call, press the Speakerphone key.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To move to the top of the Phone screen, press the Space key.
• To view the last phone number that you typed, press the Space key and the Enter key. Press the Send key to dial the number.
• To view your contact list in the phone, hold the Send key.
Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all, press L.
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• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the
trackwheel up until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key.
• To turn off NUM lock or CAP lock, press the Shift key.
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• To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold
the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
• To type the currency symbol assigned to the Currency key, press the Currency key.
Work with text
• To highlight a line of text, press the Shift key and roll the trackwheel.
• To highlight text character by character, hold the Shift key and roll the trackwheel.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackwheel.
• To paste highlighted text when typing, press the Shift key and click the trackwheel.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message or memo, press S.
• To search for text in an attachment or web page, press F.
• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
Press F.
Attachment shortcuts
• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H.
• To hide the columns or rows again, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide, press N.
• To move to the previous slide, press P.
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• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the
presentation in text view or in text and slide view. Press G.
Browser shortcuts
• To insert a period (.) in the Go To dialog box, press the Space key.
• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
• To open the browser options, in the browser, press O.
• To stop loading a web page, press the Escape key.
• To hide the browser, press D.
• To close the browser, hold the Escape key.
On a web page
• To move to a specific web page, press G.
• To return to the home page, press H.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press I.
• To refresh a web page, press R.
• To view the address for a link, highlight a link. Press L.
• To view the address for a web page, press P.
• To save a web page to a message list, press S.
• To follow a highlighted link, press the Enter key.
• To hide the banner, press U.
• To view the banner again, press U.
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.
Media shortcuts
• To rotate a picture, press R.
• To zoom in to a picture, press I.
• To zoom out from a picture, press O.
• To zoom to the original picture size, press W.
14
Maps shortcuts
• To zoom in to a map, press I.
• To zoom out from a map, press O.
• To view status information at the top of a map, press U.
• To hide status information at the top of a map, press U.
• To switch views, press the Space key.
Calendar shortcuts
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel.
• To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel.
• To move to the current date, press T.
• To move to a specific date, press G.
15
16
Phone
Phone basics
Find your phone number
Open the phone.
The My Number field displays your phone number.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
To end the call, press the
Answer a call
• To answer a call, click Answer.
• To place a current call on hold and answer the incoming call, click Answer - Hold Current.
To end the call, press the End key.
key.
key.
Ignore a call
Click Ignore.
Mute a call
During a call, press the Mute key.
To turn mute off, press the Mute key again.
Turn on the speakerphone
During a call, press the Speakerphone key.
To turn off the speakerphone, press the Speakerphone key again.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see
the safety and product information booklet for your device.
17
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional
phone keypad.
• To type a number, press a number key.
• To type a letter, hold the Alt key. Press the letter key.
Switch applications during a call
1. During a call, click the trackwheel.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Switch calls
1. During a call, if you receive another call, click Answer - Hold Current.
2. Click the trackwheel.
3. Click Flash.
Make a call when the device is locked
Verify that dialing from the Lock screen is turned on.
1. On the Lock screen, roll the trackwheel.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Use a headset
You can purchase an optional headset to use with your BlackBerry® device.
• To answer a call, press the headset button.
• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
• To end a call, hold the headset button.
For more information about using the headset, see the documentation that came with your headset.
18
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked. If your device radio is turned off when you initiate
an emergency call, your device is designed to turn on the radio and connect to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).
About Emergency Callback Mode
When you end an emergency call, the BlackBerry® device enters Emergency Callback Mode. This mode enables the operator to call you
back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or
is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
About assisted GPS support
Your BlackBerry® device is designed to support assisted GPS. If you make an emergency call or your device is in Emergency Callback
Mode, an emergency operator might be able to use assisted GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not
be able to estimate your location using only assisted GPS technology.
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Turn on assisted GPS support
Depending on your wireless service provider, the assisted GPS options that appear on your BlackBerry® device might differ slightly from
the options that appear in this task.
1. In the device options, click Advanced Options.
2. Click GPS.
3. Set the GPS Services field to Location On.
19
Volume
Adjust the volume
• To increase the volume, roll the trackwheel up.
• To decrease the volume, roll the trackwheel down.
Set the default volume for calls
1. In the phone, click the trackwheel.
2. Click Options.
3. Click General Options.
4. Set the Default Call Volume field.
5. Click the trackwheel.
6. Click Save.
Voice mail
Check your voice mail
Verify that you have a voice mail access number.
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, click the trackwheel.
2. Click Call Voice Mail.
Set a voice mail access number
If your BlackBerry® device is set up for voice mail, the voice mail access number might already be available. Contact your wireless service
provider for more information about voice mail for your device.
1. In the phone, click the trackwheel.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Click the trackwheel.
6. Click Save.
Note: If your device is not set up for voice mail, you can type the access number for a different voice mail system.
20
Speed dial
Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message.
Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
1. In the phone, click the trackwheel.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
6. Click Add Speed Dial To <contact name>.
Change a speed dial number
1. In the phone, click the trackwheel.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. Click Add Speed Dial To<contactname>.
• To assign the contact to a different speed dial key, click Move. Roll the trackwheel to move the contact to the new speed
dial key. Click the trackwheel.
• To delete the contact from the speed dial list, click Delete.
Conference calls
Make a three-way call
Verify that your wireless service plan includes this service.
1. During a call, click the trackwheel.
2. Click 3-Way Call.
3. Type a phone number or click a contact.
4. During the second call, click the trackwheel.
5. Click Flash.
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The Active Call screen indicates that you are only connected to the second contact even though you are connected to both contacts.
Leave a three-way call
1. During a three-way call, click the trackwheel.
2. Click Flash.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Perform one of the following actions:
• Type X and the access code.
• Insert a pause or wait and type the access code.
Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting,
type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.
Caller ID
Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Click the trackwheel.
3. Click Add Picture.
4. Highlight a picture.
5. Click the trackwheel.
6. Click Select.
7. Center the picture in the box.
8. Click the trackwheel.
9. Click Crop and Save.
Change the caller ID picture for a contact
1. When changing a contact, highlight the caller ID picture.
2. Click the trackwheel.
3. Click Add Picture.
4. Highlight a picture.
5. Click the trackwheel.
6. Click Select.
7. Center the picture in the box.
22
8. Click the trackwheel.
9. Click Save.
Delete the caller ID picture for a contact
1. In the address book, highlight a contact.
2. Click the trackwheel.
3. Click Edit.
4. Click the caller ID picture.
5. Click Delete Picture.
6. Click the trackwheel.
7. Click Save.
Call logs
About call logs
Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also
add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call
logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone, click the trackwheel.
2. Click Options.
3. Click Call Logging.
4. Select a call log type option.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone, highlight a call log.
2. Click the trackwheel.
3. Click View History.
4. Click the trackwheel.
5. Click Add Notes.
6. Type call notes.
7. Click the trackwheel.
23
8. Click Save.
Change call log notes
1. In the phone, highlight a call log.
2. Click the trackwheel.
3. Click View History.
4. Click the trackwheel.
5. Click Edit Notes.
6. Change the call notes.
7. Click the trackwheel.
8. Click Save.
Forward a call log
1. In the phone, highlight a call log.
2. Click the trackwheel.
3. Click View History.
4. Click the trackwheel.
5. Click Forward.
Delete call log notes
1. In the phone, highlight a call log.
2. Click the trackwheel.
3. Click View History.
4. Click the trackwheel.
5. Click Edit Notes.
6. Click the trackwheel.
7. Click Clear Field.
8. Click the trackwheel.
9. Click Save.
Call forwarding
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your BlackBerry®
device. You might not be able to change or delete these phone numbers or add new ones.
24
For more information, contact your wireless service provider.
Call forwarding prerequisites
• Verify that your wireless service plan includes this service.
Forward calls
Verify that you have one or more call forwarding phone numbers.
1. In the phone, click the trackwheel.
2. Click Options.
3. Click Call Forwarding.
4. Click a call type.
5. Click Do Not Forward or the current call forwarding phone number.
6. Click Change Number.
7. Click a call forwarding phone number.
8. Click the trackwheel.
9. Click Save.
To stop forwarding calls, set the call forwarding phone number to Do Not Forward.
Add a call forwarding phone number
1. In the phone, click the trackwheel.
2. Click Options.
3. Click Call Forwarding.
4. Click the trackwheel.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Click the trackwheel.
9. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone, click the trackwheel.
2. Click Options.
3. Click Call Forwarding.
4. Click the trackwheel.
5. Click Edit Numbers.
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6. Click a phone number.
7. Click Edit.
8. Change the phone number.
9. Click the trackwheel.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone, click the trackwheel.
2. Click Options.
3. Click Call Forwarding.
4. Click the trackwheel.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.
Smart dialing
About smart dialing
You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that
do not contain these codes, are dialed correctly.
If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the
organization.
Set the default country code and area code
1. In the phone, click the trackwheel.
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Click the trackwheel.
7. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
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Set options for dialing extensions
1. In the phone, click the trackwheel.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. Set how long the BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Click the trackwheel.
8. Click Save.
TTY support
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY
devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
TTY support prerequisites
• Verify that your wireless service provider supports this feature.
• Verify that your TTY device operates at 45.45 bits per second.
• Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack. If you use an RJ-11 connector,
you must use an adapter to connect the TTY device to your BlackBerry device.
Turn on TTY support
1. In the phone, click the trackwheel.
2. Click Options.
3. Click TTY.
4. Set the TTY Mode field to Yes.
5. Click the trackwheel.
6. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, set the TTY Mode field to No.
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Phone settings
Hide your phone number from contacts when you make calls
1. In the phone, click the trackwheel.
2. Click Options.
3. Click General Options.
4. Set the Restrict My Identity field to Always.
5. Click the trackwheel.
6. Click Save.
Turn on dialing from the Lock screen
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Allow Outgoing Calls While Locked field to Yes.
4. Click the trackwheel.
5. Click Save.
Sort phone numbers or contacts on the Phone screen
1. In the phone, click the trackwheel.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, set the Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent.
5. Click the trackwheel.
6. Click Save.
To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1. In an application, click the trackwheel.
2. Click Options.
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