Blackberry 8700 User Manual

User Guide

BlackBerry 8700 Smartphone

SWD-280428-0212105034-001

Contents

BlackBerry basics..................................................................................................................................................................................................................................9

Switch applications..........................................................................................................................................................................................................................................9

Assign an application to a Convenience key................................................................................................................................................................................................9

Set owner information......................................................................................................................................................................................................................................9

About links.........................................................................................................................................................................................................................................................9

Create a link for a PIN......................................................................................................................................................................................................................................9

BlackBerry basics shortcuts...........................................................................................................................................................................................................................10

BlackBerry basics troubleshooting...............................................................................................................................................................................................................10

Shortcuts.................................................................................................................................................................................................................................................11

Phone shortcuts................................................................................................................................................................................................................................................11

Media shortcuts................................................................................................................................................................................................................................................11

Message shortcuts...........................................................................................................................................................................................................................................12

Typing shortcuts..............................................................................................................................................................................................................................................12

Search shortcuts..............................................................................................................................................................................................................................................13

Attachment shortcuts.....................................................................................................................................................................................................................................13

Browser shortcuts............................................................................................................................................................................................................................................14

Map shortcuts..................................................................................................................................................................................................................................................15

Calendar shortcuts..........................................................................................................................................................................................................................................15

Phone...................................................................................................................................................................................................................................................... 17

Phone basics.....................................................................................................................................................................................................................................................17

Emergency calls...............................................................................................................................................................................................................................................19

Volume..............................................................................................................................................................................................................................................................19

Voice mail.........................................................................................................................................................................................................................................................20

Speed dial........................................................................................................................................................................................................................................................20

Conference calls..............................................................................................................................................................................................................................................21

Caller ID............................................................................................................................................................................................................................................................22

Call logs............................................................................................................................................................................................................................................................23

Call waiting......................................................................................................................................................................................................................................................24

Call forwarding................................................................................................................................................................................................................................................25

Call blocking....................................................................................................................................................................................................................................................27

Fixed dialing....................................................................................................................................................................................................................................................28

Smart dialing...................................................................................................................................................................................................................................................29

TTY support......................................................................................................................................................................................................................................................30

Multiple phone numbers.................................................................................................................................................................................................................................31

Phone options...................................................................................................................................................................................................................................................31

Phone troubleshooting...................................................................................................................................................................................................................................33

Media.....................................................................................................................................................................................................................................................35

Transferring and downloading media files.................................................................................................................................................................................................35

Playing media files and recording voice notes..........................................................................................................................................................................................36

Managing media files.....................................................................................................................................................................................................................................37

Viewing pictures.............................................................................................................................................................................................................................................39

Managing pictures..........................................................................................................................................................................................................................................41

Messages...............................................................................................................................................................................................................................................43

Message basics............................................................................................................................................................................................................................................... 43

Email messages...............................................................................................................................................................................................................................................48

PIN messages..................................................................................................................................................................................................................................................55

SMS text messages.........................................................................................................................................................................................................................................56

MMS messages...............................................................................................................................................................................................................................................60

Message list options.......................................................................................................................................................................................................................................63

Message troubleshooting..............................................................................................................................................................................................................................68

Typing.....................................................................................................................................................................................................................................................73

Typing basics...................................................................................................................................................................................................................................................73

Typing input methods.................................................................................................................................................................................................................................... 75

Spelling checker..............................................................................................................................................................................................................................................76

Custom dictionary...........................................................................................................................................................................................................................................78

AutoText...........................................................................................................................................................................................................................................................79

Typing troubleshooting...................................................................................................................................................................................................................................81

Search....................................................................................................................................................................................................................................................83

Messages, attachments, and web pages.....................................................................................................................................................................................................83

Organizer data................................................................................................................................................................................................................................................85

Attachments..........................................................................................................................................................................................................................................87

Attachment basics..........................................................................................................................................................................................................................................87

Document attachments.................................................................................................................................................................................................................................89

Spreadsheet attachments.............................................................................................................................................................................................................................89

Media attachments.........................................................................................................................................................................................................................................91

Presentation attachments..............................................................................................................................................................................................................................91

vCard contact attachments...........................................................................................................................................................................................................................92

Attachment troubleshooting.........................................................................................................................................................................................................................93

Synchronization.................................................................................................................................................................................................................................. 95

About synchronization...................................................................................................................................................................................................................................95

Reconcile email messages over the wireless network..............................................................................................................................................................................95

Delete email messages over the wireless network....................................................................................................................................................................................95

Prerequisites: Wireless data synchronization............................................................................................................................................................................................96

Synchronize organizer data over the wireless network............................................................................................................................................................................96

About synchronization conflicts...................................................................................................................................................................................................................96

Manage email reconciliation conflicts........................................................................................................................................................................................................96

Manage data synchronization conflicts......................................................................................................................................................................................................97

About backing up and restoring device data.............................................................................................................................................................................................97

Prerequisites: Wireless data restoration.....................................................................................................................................................................................................97

Delete all device data.....................................................................................................................................................................................................................................97

Empty the deleted items folder on your computer from your device.....................................................................................................................................................97

Synchronization troubleshooting.................................................................................................................................................................................................................98

Browser.................................................................................................................................................................................................................................................101

Browser basics................................................................................................................................................................................................................................................101

Browser bookmarks.......................................................................................................................................................................................................................................104

Web feeds.......................................................................................................................................................................................................................................................106

Browser options.............................................................................................................................................................................................................................................108

Browser security..............................................................................................................................................................................................................................................111

Browser push...................................................................................................................................................................................................................................................113

Browser troubleshooting...............................................................................................................................................................................................................................115

Applications.........................................................................................................................................................................................................................................117

Add an application.........................................................................................................................................................................................................................................117

View properties for an application..............................................................................................................................................................................................................117

Delete a third-party application..................................................................................................................................................................................................................117

Receive a device password prompt before you add an application........................................................................................................................................................117

View the size of an application database...................................................................................................................................................................................................117

About upgrading the BlackBerry Device Software...................................................................................................................................................................................118

Prerequisites: Upgrading the BlackBerry Device Software over the wireless network......................................................................................................................118

Upgrade the BlackBerry Device Software..................................................................................................................................................................................................118

Return to the previous version of the BlackBerry Device Software.......................................................................................................................................................118

Delete the previous version of the BlackBerry Device Software............................................................................................................................................................119

Application troubleshooting........................................................................................................................................................................................................................ 119

Maps......................................................................................................................................................................................................................................................121

Map basics.......................................................................................................................................................................................................................................................121

Navigation......................................................................................................................................................................................................................................................122

Maps bookmarks............................................................................................................................................................................................................................................123

Map options....................................................................................................................................................................................................................................................124

Maps troubleshooting...................................................................................................................................................................................................................................126

GPS technology..................................................................................................................................................................................................................................127

About GPS technology..................................................................................................................................................................................................................................127

Get your GPS location...................................................................................................................................................................................................................................127

Prevent others from tracking your location...............................................................................................................................................................................................127

GPS technology troubleshooting................................................................................................................................................................................................................127

Contacts...............................................................................................................................................................................................................................................129

Contact basics...............................................................................................................................................................................................................................................129

Customizing contacts....................................................................................................................................................................................................................................131

Categories.......................................................................................................................................................................................................................................................132

Mailing lists....................................................................................................................................................................................................................................................134

Multiple address books.................................................................................................................................................................................................................................135

SIM card phone book....................................................................................................................................................................................................................................136

Contact list options.......................................................................................................................................................................................................................................137

Contact troubleshooting..............................................................................................................................................................................................................................138

Calendar..............................................................................................................................................................................................................................................139

Calendar basics.............................................................................................................................................................................................................................................139

Meetings..........................................................................................................................................................................................................................................................141

Calendar options...........................................................................................................................................................................................................................................143

Multiple calendars........................................................................................................................................................................................................................................146

Calendar troubleshooting............................................................................................................................................................................................................................147

Tasks.....................................................................................................................................................................................................................................................149

Task basics.....................................................................................................................................................................................................................................................149

Task list options.............................................................................................................................................................................................................................................152

Memos..................................................................................................................................................................................................................................................155

Memo basics..................................................................................................................................................................................................................................................155

Memo list options..........................................................................................................................................................................................................................................157

Alarm....................................................................................................................................................................................................................................................159

About the alarm.............................................................................................................................................................................................................................................159

Turn on the alarm..........................................................................................................................................................................................................................................159

Silence the alarm..........................................................................................................................................................................................................................................159

Calculator.............................................................................................................................................................................................................................................161

Use the calculator..........................................................................................................................................................................................................................................161

Convert a measurement................................................................................................................................................................................................................................161

Bluetooth technology.......................................................................................................................................................................................................................163

Bluetooth technology basics.......................................................................................................................................................................................................................163

Bluetooth technology options.....................................................................................................................................................................................................................165

Bluetooth technology troubleshooting......................................................................................................................................................................................................168

Date and time......................................................................................................................................................................................................................................171

Set the date and time....................................................................................................................................................................................................................................171

Get the date and time from the wireless network automatically...........................................................................................................................................................171

Date and time troubleshooting....................................................................................................................................................................................................................171

Notification profiles..........................................................................................................................................................................................................................173

Notification basics.........................................................................................................................................................................................................................................173

LED notification.............................................................................................................................................................................................................................................175

Custom notification......................................................................................................................................................................................................................................176

Notification profile troubleshooting...........................................................................................................................................................................................................178

BlackBerry Messenger......................................................................................................................................................................................................................179

Conversations.................................................................................................................................................................................................................................................181

Availability......................................................................................................................................................................................................................................................183

Display and keyboard.......................................................................................................................................................................................................................185

Backlighting...................................................................................................................................................................................................................................................185

Display options..............................................................................................................................................................................................................................................186

Keyboard options...........................................................................................................................................................................................................................................187

Themes............................................................................................................................................................................................................................................................188

Display troubleshooting...............................................................................................................................................................................................................................189

Language..............................................................................................................................................................................................................................................191

Change the display language......................................................................................................................................................................................................................191

Add a display language.................................................................................................................................................................................................................................191

Delete a display language............................................................................................................................................................................................................................191

About typing input languages.....................................................................................................................................................................................................................191

Change the typing input language..............................................................................................................................................................................................................76

Switch typing input methods........................................................................................................................................................................................................................75

Turn off the shortcut for switching typing input languages..................................................................................................................................................................192

Change the input options for SureType technology................................................................................................................................................................................192

Change the display options for contacts...................................................................................................................................................................................................137

Language troubleshooting...........................................................................................................................................................................................................................192

Wireless network coverage..............................................................................................................................................................................................................193

Find information about wireless coverage indicators.............................................................................................................................................................................193

Turn off the connection to the wireless network......................................................................................................................................................................................193

Turn on wireless coverage notification......................................................................................................................................................................................................176

About the preferred wireless network list.................................................................................................................................................................................................193

Add a wireless network to the preferred wireless network list..............................................................................................................................................................193

Change the order of preferred wireless networks...................................................................................................................................................................................194

Delete a wireless network from the preferred wireless network list.....................................................................................................................................................194

Turn off data service.....................................................................................................................................................................................................................................195

About roaming...............................................................................................................................................................................................................................................195

Switch wireless networks manually...........................................................................................................................................................................................................195

Wireless network coverage troubleshooting............................................................................................................................................................................................196

Power, battery, and memory............................................................................................................................................................................................................197

Turn off your device......................................................................................................................................................................................................................................197

Set your device to turn on and turn off automatically.............................................................................................................................................................................197

Check the battery power level.....................................................................................................................................................................................................................197

Reset the device............................................................................................................................................................................................................................................197

Extend battery life.........................................................................................................................................................................................................................................197

View the amount of available memory on your device...........................................................................................................................................................................198

Best practice: Optimizing your device performance...............................................................................................................................................................................198

SIM card...............................................................................................................................................................................................................................................199

About the SIM card phone book.................................................................................................................................................................................................................136

Add a contact to your SIM card .................................................................................................................................................................................................................136

Copy contacts from your SIM card to your address book.......................................................................................................................................................................136

Copy a contact from your address book to your SIM card......................................................................................................................................................................136

Change a SIM card contact..........................................................................................................................................................................................................................137

Delete a SIM card contact............................................................................................................................................................................................................................137

Store SMS text messages on your SIM card...............................................................................................................................................................................................57

About SIM card security..............................................................................................................................................................................................................................200

Protect your SIM card with a PIN code......................................................................................................................................................................................................201

Change the SIM card PIN code...................................................................................................................................................................................................................201

Change the display name for a phone number........................................................................................................................................................................................201

Security...............................................................................................................................................................................................................................................203

Security basics..............................................................................................................................................................................................................................................203

Password keeper...........................................................................................................................................................................................................................................204

Encryption.....................................................................................................................................................................................................................................................206

Memory cleaning..........................................................................................................................................................................................................................................208

Certificates....................................................................................................................................................................................................................................................209

Certificate servers.........................................................................................................................................................................................................................................215

Key stores........................................................................................................................................................................................................................................................217

Smart cards....................................................................................................................................................................................................................................................219

Software tokens............................................................................................................................................................................................................................................222

About PGP keys.............................................................................................................................................................................................................................................222

About security self-tests..............................................................................................................................................................................................................................223

Verify security software ..............................................................................................................................................................................................................................223

Security troubleshooting.............................................................................................................................................................................................................................223

Third-party application control......................................................................................................................................................................................................225

About permissions for third-party applications.......................................................................................................................................................................................225

Reset connection permissions for third-party applications ..................................................................................................................................................................225

About direct Internet connections for third-party applications............................................................................................................................................................225

Set up a direct Internet connection for a third-party application........................................................................................................................................................225

Set permissions for a third-party application..........................................................................................................................................................................................225

Connection permissions for third-party applications.............................................................................................................................................................................226

Interaction permissions for third-party applications..............................................................................................................................................................................226

Data permissions for third-party applications.........................................................................................................................................................................................227

BrickBreaker.......................................................................................................................................................................................................................................229

About BrickBreaker......................................................................................................................................................................................................................................229

BrickBreaker capsules.................................................................................................................................................................................................................................229

BrickBreaker scoring....................................................................................................................................................................................................................................230

Play BrickBreaker.........................................................................................................................................................................................................................................230

Adjust the volume for BrickBreaker...........................................................................................................................................................................................................230

Set the paddle speed...................................................................................................................................................................................................................................230

Submit a score to the BrickBreaker high score web site.........................................................................................................................................................................231

Check the high scores on the BrickBreaker web site...............................................................................................................................................................................231

Service books..................................................................................................................................................................................................................................... 233

About service books......................................................................................................................................................................................................................................233

Accept a service book ..................................................................................................................................................................................................................................233

Delete a service book...................................................................................................................................................................................................................................233

Troubleshooting.................................................................................................................................................................................................................................235

Diagnostic reports........................................................................................................................................................................................................................................245

Glossary..............................................................................................................................................................................................................................................249

Legal notice........................................................................................................................................................................................................................................253

BlackBerry basics

Switch applications

1. In any application, click the trackwheel.

2. Click Switch Application.

3. Perform one of the following actions:

• If the application that you want to switch to appears, highlight an application and press the Enter key.

• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.

1. In the device options, click Screen/Keyboard.

2. Set the Convenience Key Opens fields.

3. Click the trackwheel.

4. Click Save.

Set owner information

Owner information appears on your BlackBerry® device screen when the device is locked.

1. In the device options, click Owner.

2. Type your contact information.

3. Click the trackwheel.

4. Click Save.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN.

BlackBerry basics shortcuts

• To move the cursor, roll the trackwheel.

• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.

• To move back a screen, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

• To return to the Home screen or application list, press the End key.

• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.

• To delete a highlighted item, press the Backspace/Delete key.

BlackBerry basics troubleshooting

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackwheel.

• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.

• To move back a screen, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

• To return to the Home screen or application list, press the End key.

• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.

• To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

• To answer a call, press the Send key.

• To insert a plus sign (+) when typing a phone number, press the O key.

• To add an extension to a phone number, press the X key. Type the extension number.

• To set up speed dial for a contact, on the Home screen or in the phone, hold a key.

• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key.

• To switch the audio path to wired headphones during a call, press the Speakerphone key. To switch back to the previous audio path, press the Speakerphone key again.

• To check your voice mail, hold 1.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To view your contact list in the phone, hold the Send key.

• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Media shortcuts

• To rotate a picture, press L.

• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

• To fit a picture to the screen size, press 1.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all in an email message or a PIN message, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

• To view the email address of a contact, highlight the contact in an email message. Press Q. To view the display name, press Q again.

• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.

• To capitalize a letter, hold the letter key until the capitalized letter appears.

• To type the alternate character on a key, press the Alt key and the character key.

• To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel up until ü appears. Release the letter key when the accented or special character appears.

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a text field, hold the Alt key and press the number key.

• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.

• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.

• To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.

Insert symbols

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

• To type the currency symbol assigned to the Currency key, press the Currency key.

Work with text

• To highlight a line of text, press the Shift key and roll the trackwheel.

• To highlight text character by character, hold the Shift key and roll the trackwheel.

• To cancel a text selection, press the Escape key.

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackwheel.

• To paste highlighted text when typing, press the Shift key and click the trackwheel.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

• To search for text in a message, press S.

• To search for text in an attachment or on a web page, press F.

• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press F.

Attachment shortcuts

• To search for text in an attachment, press F.

• To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

• To move to a specific cell, press G.

• To view the content of a cell, press the Space key.

• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

• To view hidden columns or rows, press H. To hide the columns or rows, press H.

In a presentation

• To switch presentation views, press M.

• To move to the next slide, verify that you are viewing the presentation in slide view. Press N.

• To move to the previous slide, verify that you are viewing the presentation in slide view. Press P.

• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.

• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

• To stop loading a web page, press the Escape key.

• To close the browser, hold the Escape key.

On a web page

• To move to a specific web page, press G.

• To return to the home page, press H.

• To open the bookmark list, press K.

• To add a bookmark, press A.

• To view a list of web pages that you have visited recently, press I.

• To refresh a web page, press R.

• To view the web page address for a link, highlight a link. Press L.

• To view the web page address for a web page, press P.

• To save a web page to a message list, press S.

• To follow a link, highlight or pause on the link. Press the Enter key.

• To hide the banner, press U. To view the banner, press U.

• To open the browser options, in the browser, press O.

• To hide the browser, press D.

Navigate a web page

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a web page, press T.

• To move to the bottom of a web page, press B.

Map shortcuts

• To pan a map, press the number key that corresponds to the direction in which you want to pan.

• To zoom in to a map, press I.

• To zoom out from a map, press O.

• To view status information at the top of a map, press U. To hide status information at the top of a map, press U.

• To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key.

• To move to the next direction on a route, press N.

• To move to the previous direction on a route, press P.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

• To schedule an appointment, press C.

• To change to Agenda view, press A.

• To change to Day view, press D.

• To change to Week view, press W.

• To change to Month view, press M.

• To move to the next day, week, or month, press the Space key.

• To move to the previous day, week, or month, press the Shift key and the Space key.

• To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel.

• To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel.

• To move to the current date, press T.

• To move to a specific date, press G.

Phone

Phone basics

Find your phone number

In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen.

Make a call

1. On the Home screen or in the phone, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

Press the

To end the call, press the key.

Answer a second call

1. Click the trackwheel.

2. Perform one of the following actions:

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, click the trackwheel.Click Swap.

key.

Mute a call

During a call, press the Mute key. To turn mute off, press the Mute key again.

Place a call on hold

1. During a call, click the trackwheel.

2. Click Hold.

To resume a call, click the trackwheel. Click Resume.

Turn on the speakerphone

During a call, press the Speakerphone key. To turn off the speakerphone, press the Speakerphone key again.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

Dial an extension

1. Press the X key.

2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

• To type a number, press a number key.

• To type a letter, hold the Alt key. Press the letter key.

Switch applications during a call

1. During a call, click the trackwheel.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when the device is locked

Verify that dialing from the Lock screen is turned on.

1. On the Lock screen, roll the trackwheel.

2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

To end the call, press the End key.

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).

Make an emergency call

• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.

• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

Volume

Adjust the volume

• To increase the volume, roll the trackwheel up.

• To decrease the volume, roll the trackwheel down.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Default Call Volume field.

5. Click the trackwheel.

6. Click Save.

Improve sound quality during a call

You can only change sound quality for the earpiece on your BlackBerry® device.

1. During a call, click the trackwheel.

2. Click Enhance Call Audio.

3. Select a bass or treble option.

Improve sound quality for all calls

You can only change sound quality for the earpiece on your BlackBerry® device.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Enhance Call Audio field.

5. Click the trackwheel.

6. Click Save.

Voice mail

Check your voice mail

Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen.

1. In the phone, click the trackwheel.

2. Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Voice Mail.

4. Type a voice mail access number and a password.

5. Click the trackwheel.

6. Click Save.

Speed dial

Set up speed dial for a contact

1. In the phone, click the trackwheel.

2. Click View Speed Dial List.

3. Click an unassigned key.

4. Click New Speed Dial.

5. Click a contact.

6. Click Add Speed Dial To <contact name>.

To make a call using speed dial, in the phone, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.

Change the contact assigned to a speed dial key

1. In the phone, click the trackwheel.

2. Click View Speed Dial List.

3. Click a contact or phone number.

4. Perform one of the following actions:

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. Click Add Speed Dial To <contact

name>.

• To assign the contact to a different speed dial key, click Move. Roll the trackwheel to move the contact to the new speed dial

key. Click the trackwheel.

• To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call

1. During a call, press the Send key.

2. Type a phone number or highlight a contact.

3. Press the Send key.

4. During the second call, click the trackwheel.

5. Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

1. During a conference call, click the trackwheel.

2. Click Split Call.

3. Click a contact.

To return to the conference call, click the trackwheel. Click Join.

Disconnect a contact from a conference call

1. During a conference call, click the trackwheel.

2. Click Drop Call.

3. Click a contact.

Leave a conference call

Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you.

1. During a conference call, click the trackwheel.

2. Click Transfer.

Caller ID

Add a caller ID picture for a contact

1. In the address book, highlight a contact.

2. Click the trackwheel.

3. Click Add Picture.

4. Highlight a picture.

5. Click the trackwheel.

6. Click Select.

7. Center the picture in the box.

8. Click the trackwheel.

9. Click Crop and Save.

Change the caller ID picture for a contact

1. In the address book, highlight a contact.

2. Click the trackwheel.

3. Click Edit.

4. Highlight the caller ID picture.

5. Click the trackwheel.

6. Click Replace Picture.

7. Highlight a picture.

8. Click the trackwheel.

9. Click Select.

10. Center the picture in the box.

11. Click the trackwheel.

12. Click Crop and Save.

Delete the caller ID picture for a contact

1. In the address book, highlight a contact.

2. Click the trackwheel.

3. Click Edit.

4. Click the caller ID picture.

5. Click Delete Picture.

6. Click the trackwheel.

7. Click Save.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Logging.

4. Select an option for a call log type.

To hide call logs in a message list, select the None option.

Add notes to a call log

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Add Notes.

6. Type call notes.

7. Click the trackwheel.

8. Click Save.

Change call log notes

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Edit Notes.

6. Change the call notes.

7. Click the trackwheel.

8. Click Save.

Send a call log

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Forward.

Delete call log notes

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Edit Notes.

6. Click the trackwheel.

7. Click Clear Field.

8. Click the trackwheel.

9. Click Save.

Call waiting

Prerequisites: Call waiting

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

Turn on call waiting

If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active phone number only.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Waiting.

4. Change the Call Waiting Enabled field to Yes.

5. Click the trackwheel.

6. Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated with your BlackBerry® device, you can only change call forwarding options for the active phone number.

For more information, contact your wireless service provider.

Prerequisites: Call forwarding

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

Forward calls

Verify that you have one or more call forwarding numbers.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click Change Option.

6. Click a call forwarding number.

7. Click the trackwheel.

8. Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

Add a call forwarding phone number

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click New Number.

6. Type a phone number.

7. Press the Enter key.

8. Click the trackwheel.

9. Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Edit.

8. Change the phone number.

9. Click the trackwheel.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Delete.

Call blocking

About call blocking

You can block all incoming calls or block incoming calls only when you roam to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.

If you have more than one phone number associated with your BlackBerry®device, you can change call blocking options for the active phone number only.

Prerequisites: Call blocking

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

• Verify that your wireless service provider has provided you with a call blocking password.

Block calls

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Barring.

4. Highlight a call blocking option.

5. Click the trackwheel.

6. Click Enable.

7. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Click the trackwheel. Click Disable.

Change the call blocking password

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Barring.

4. Click the trackwheel.

5. Click Change Password.

Fixed dialing

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.

You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

Prerequisites: Fixed dialing

• Verify that your wireless service provider has set up your SIM card for this service.

• Verify that your wireless service provider has provided you with a SIM card PIN 2 code.

Turn on fixed dialing

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Click the trackwheel.

5. Click Enable FDN Mode.

6. Type your PIN2 code.

7. Click the trackwheel.

To turn off fixed dialing, click the trackwheel. Click Disable FDN Mode.

Add a contact to your fixed dialing list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Click the trackwheel.

5. Click New.

6. Type your PIN2 code.

7. Click the trackwheel.

8. Type a name and a phone number.

9. Click the trackwheel.

10. Click Save.

+ 227 hidden pages