Blackberry 8700 User Manual

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User Guide

BlackBerry 8700 Smartphone

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SWD-280428-0212105034-001

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Contents

BlackBerry basics..................................................................................................................................................................................................................................9

Switch applications..........................................................................................................................................................................................................................................9

Assign an application to a Convenience key................................................................................................................................................................................................9

Set owner information......................................................................................................................................................................................................................................9

About links.........................................................................................................................................................................................................................................................9

Create a link for a PIN......................................................................................................................................................................................................................................9

BlackBerry basics shortcuts...........................................................................................................................................................................................................................10

BlackBerry basics troubleshooting...............................................................................................................................................................................................................10

Shortcuts.................................................................................................................................................................................................................................................11

Phone shortcuts................................................................................................................................................................................................................................................11

Media shortcuts................................................................................................................................................................................................................................................11

Message shortcuts...........................................................................................................................................................................................................................................12

Typing shortcuts..............................................................................................................................................................................................................................................12

Search shortcuts..............................................................................................................................................................................................................................................13

Attachment shortcuts.....................................................................................................................................................................................................................................13

Browser shortcuts............................................................................................................................................................................................................................................14

Map shortcuts..................................................................................................................................................................................................................................................15

Calendar shortcuts..........................................................................................................................................................................................................................................15

Phone...................................................................................................................................................................................................................................................... 17

Phone basics.....................................................................................................................................................................................................................................................17

Emergency calls...............................................................................................................................................................................................................................................19

Volume..............................................................................................................................................................................................................................................................19

Voice mail.........................................................................................................................................................................................................................................................20

Speed dial........................................................................................................................................................................................................................................................20

Conference calls..............................................................................................................................................................................................................................................21

Caller ID............................................................................................................................................................................................................................................................22

Call logs............................................................................................................................................................................................................................................................23

Call waiting......................................................................................................................................................................................................................................................24

Call forwarding................................................................................................................................................................................................................................................25

Call blocking....................................................................................................................................................................................................................................................27

Fixed dialing....................................................................................................................................................................................................................................................28

Smart dialing...................................................................................................................................................................................................................................................29

TTY support......................................................................................................................................................................................................................................................30

Multiple phone numbers.................................................................................................................................................................................................................................31

Phone options...................................................................................................................................................................................................................................................31

Phone troubleshooting...................................................................................................................................................................................................................................33

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Media.....................................................................................................................................................................................................................................................35

Transferring and downloading media files.................................................................................................................................................................................................35

Playing media files and recording voice notes..........................................................................................................................................................................................36

Managing media files.....................................................................................................................................................................................................................................37

Viewing pictures.............................................................................................................................................................................................................................................39

Managing pictures..........................................................................................................................................................................................................................................41

Messages...............................................................................................................................................................................................................................................43

Message basics............................................................................................................................................................................................................................................... 43

Email messages...............................................................................................................................................................................................................................................48

PIN messages..................................................................................................................................................................................................................................................55

SMS text messages.........................................................................................................................................................................................................................................56

MMS messages...............................................................................................................................................................................................................................................60

Message list options.......................................................................................................................................................................................................................................63

Message troubleshooting..............................................................................................................................................................................................................................68

Typing.....................................................................................................................................................................................................................................................73

Typing basics...................................................................................................................................................................................................................................................73

Typing input methods.................................................................................................................................................................................................................................... 75

Spelling checker..............................................................................................................................................................................................................................................76

Custom dictionary...........................................................................................................................................................................................................................................78

AutoText...........................................................................................................................................................................................................................................................79

Typing troubleshooting...................................................................................................................................................................................................................................81

Search....................................................................................................................................................................................................................................................83

Messages, attachments, and web pages.....................................................................................................................................................................................................83

Organizer data................................................................................................................................................................................................................................................85

Attachments..........................................................................................................................................................................................................................................87

Attachment basics..........................................................................................................................................................................................................................................87

Document attachments.................................................................................................................................................................................................................................89

Spreadsheet attachments.............................................................................................................................................................................................................................89

Media attachments.........................................................................................................................................................................................................................................91

Presentation attachments..............................................................................................................................................................................................................................91

vCard contact attachments...........................................................................................................................................................................................................................92

Attachment troubleshooting.........................................................................................................................................................................................................................93

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Synchronization.................................................................................................................................................................................................................................. 95

About synchronization...................................................................................................................................................................................................................................95

Reconcile email messages over the wireless network..............................................................................................................................................................................95

Delete email messages over the wireless network....................................................................................................................................................................................95

Prerequisites: Wireless data synchronization............................................................................................................................................................................................96

Synchronize organizer data over the wireless network............................................................................................................................................................................96

About synchronization conflicts...................................................................................................................................................................................................................96

Manage email reconciliation conflicts........................................................................................................................................................................................................96

Manage data synchronization conflicts......................................................................................................................................................................................................97

About backing up and restoring device data.............................................................................................................................................................................................97

Prerequisites: Wireless data restoration.....................................................................................................................................................................................................97

Delete all device data.....................................................................................................................................................................................................................................97

Empty the deleted items folder on your computer from your device.....................................................................................................................................................97

Synchronization troubleshooting.................................................................................................................................................................................................................98

Browser.................................................................................................................................................................................................................................................101

Browser basics................................................................................................................................................................................................................................................101

Browser bookmarks.......................................................................................................................................................................................................................................104

Web feeds.......................................................................................................................................................................................................................................................106

Browser options.............................................................................................................................................................................................................................................108

Browser security..............................................................................................................................................................................................................................................111

Browser push...................................................................................................................................................................................................................................................113

Browser troubleshooting...............................................................................................................................................................................................................................115

Applications.........................................................................................................................................................................................................................................117

Add an application.........................................................................................................................................................................................................................................117

View properties for an application..............................................................................................................................................................................................................117

Delete a third-party application..................................................................................................................................................................................................................117

Receive a device password prompt before you add an application........................................................................................................................................................117

View the size of an application database...................................................................................................................................................................................................117

About upgrading the BlackBerry Device Software...................................................................................................................................................................................118

Prerequisites: Upgrading the BlackBerry Device Software over the wireless network......................................................................................................................118

Upgrade the BlackBerry Device Software..................................................................................................................................................................................................118

Return to the previous version of the BlackBerry Device Software.......................................................................................................................................................118

Delete the previous version of the BlackBerry Device Software............................................................................................................................................................119

Application troubleshooting........................................................................................................................................................................................................................ 119

Maps......................................................................................................................................................................................................................................................121

Map basics.......................................................................................................................................................................................................................................................121

Navigation......................................................................................................................................................................................................................................................122

Maps bookmarks............................................................................................................................................................................................................................................123

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Map options....................................................................................................................................................................................................................................................124

Maps troubleshooting...................................................................................................................................................................................................................................126

GPS technology..................................................................................................................................................................................................................................127

About GPS technology..................................................................................................................................................................................................................................127

Get your GPS location...................................................................................................................................................................................................................................127

Prevent others from tracking your location...............................................................................................................................................................................................127

GPS technology troubleshooting................................................................................................................................................................................................................127

Contacts...............................................................................................................................................................................................................................................129

Contact basics...............................................................................................................................................................................................................................................129

Customizing contacts....................................................................................................................................................................................................................................131

Categories.......................................................................................................................................................................................................................................................132

Mailing lists....................................................................................................................................................................................................................................................134

Multiple address books.................................................................................................................................................................................................................................135

SIM card phone book....................................................................................................................................................................................................................................136

Contact list options.......................................................................................................................................................................................................................................137

Contact troubleshooting..............................................................................................................................................................................................................................138

Calendar..............................................................................................................................................................................................................................................139

Calendar basics.............................................................................................................................................................................................................................................139

Meetings..........................................................................................................................................................................................................................................................141

Calendar options...........................................................................................................................................................................................................................................143

Multiple calendars........................................................................................................................................................................................................................................146

Calendar troubleshooting............................................................................................................................................................................................................................147

Tasks.....................................................................................................................................................................................................................................................149

Task basics.....................................................................................................................................................................................................................................................149

Task list options.............................................................................................................................................................................................................................................152

Memos..................................................................................................................................................................................................................................................155

Memo basics..................................................................................................................................................................................................................................................155

Memo list options..........................................................................................................................................................................................................................................157

Alarm....................................................................................................................................................................................................................................................159

About the alarm.............................................................................................................................................................................................................................................159

Turn on the alarm..........................................................................................................................................................................................................................................159

Silence the alarm..........................................................................................................................................................................................................................................159

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Calculator.............................................................................................................................................................................................................................................161

Use the calculator..........................................................................................................................................................................................................................................161

Convert a measurement................................................................................................................................................................................................................................161

Bluetooth technology.......................................................................................................................................................................................................................163

Bluetooth technology basics.......................................................................................................................................................................................................................163

Bluetooth technology options.....................................................................................................................................................................................................................165

Bluetooth technology troubleshooting......................................................................................................................................................................................................168

Date and time......................................................................................................................................................................................................................................171

Set the date and time....................................................................................................................................................................................................................................171

Get the date and time from the wireless network automatically...........................................................................................................................................................171

Date and time troubleshooting....................................................................................................................................................................................................................171

Notification profiles..........................................................................................................................................................................................................................173

Notification basics.........................................................................................................................................................................................................................................173

LED notification.............................................................................................................................................................................................................................................175

Custom notification......................................................................................................................................................................................................................................176

Notification profile troubleshooting...........................................................................................................................................................................................................178

BlackBerry Messenger......................................................................................................................................................................................................................179

Conversations.................................................................................................................................................................................................................................................181

Availability......................................................................................................................................................................................................................................................183

Display and keyboard.......................................................................................................................................................................................................................185

Backlighting...................................................................................................................................................................................................................................................185

Display options..............................................................................................................................................................................................................................................186

Keyboard options...........................................................................................................................................................................................................................................187

Themes............................................................................................................................................................................................................................................................188

Display troubleshooting...............................................................................................................................................................................................................................189

Language..............................................................................................................................................................................................................................................191

Change the display language......................................................................................................................................................................................................................191

Add a display language.................................................................................................................................................................................................................................191

Delete a display language............................................................................................................................................................................................................................191

About typing input languages.....................................................................................................................................................................................................................191

Change the typing input language..............................................................................................................................................................................................................76

Switch typing input methods........................................................................................................................................................................................................................75

Turn off the shortcut for switching typing input languages..................................................................................................................................................................192

Change the input options for SureType technology................................................................................................................................................................................192

Change the display options for contacts...................................................................................................................................................................................................137

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Language troubleshooting...........................................................................................................................................................................................................................192

Wireless network coverage..............................................................................................................................................................................................................193

Find information about wireless coverage indicators.............................................................................................................................................................................193

Turn off the connection to the wireless network......................................................................................................................................................................................193

Turn on wireless coverage notification......................................................................................................................................................................................................176

About the preferred wireless network list.................................................................................................................................................................................................193

Add a wireless network to the preferred wireless network list..............................................................................................................................................................193

Change the order of preferred wireless networks...................................................................................................................................................................................194

Delete a wireless network from the preferred wireless network list.....................................................................................................................................................194

Turn off data service.....................................................................................................................................................................................................................................195

About roaming...............................................................................................................................................................................................................................................195

Switch wireless networks manually...........................................................................................................................................................................................................195

Wireless network coverage troubleshooting............................................................................................................................................................................................196

Power, battery, and memory............................................................................................................................................................................................................197

Turn off your device......................................................................................................................................................................................................................................197

Set your device to turn on and turn off automatically.............................................................................................................................................................................197

Check the battery power level.....................................................................................................................................................................................................................197

Reset the device............................................................................................................................................................................................................................................197

Extend battery life.........................................................................................................................................................................................................................................197

View the amount of available memory on your device...........................................................................................................................................................................198

Best practice: Optimizing your device performance...............................................................................................................................................................................198

SIM card...............................................................................................................................................................................................................................................199

About the SIM card phone book.................................................................................................................................................................................................................136

Add a contact to your SIM card .................................................................................................................................................................................................................136

Copy contacts from your SIM card to your address book.......................................................................................................................................................................136

Copy a contact from your address book to your SIM card......................................................................................................................................................................136

Change a SIM card contact..........................................................................................................................................................................................................................137

Delete a SIM card contact............................................................................................................................................................................................................................137

Store SMS text messages on your SIM card...............................................................................................................................................................................................57

About SIM card security..............................................................................................................................................................................................................................200

Protect your SIM card with a PIN code......................................................................................................................................................................................................201

Change the SIM card PIN code...................................................................................................................................................................................................................201

Change the display name for a phone number........................................................................................................................................................................................201

Security...............................................................................................................................................................................................................................................203

Security basics..............................................................................................................................................................................................................................................203

Password keeper...........................................................................................................................................................................................................................................204

Encryption.....................................................................................................................................................................................................................................................206

Memory cleaning..........................................................................................................................................................................................................................................208

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Certificates....................................................................................................................................................................................................................................................209

Certificate servers.........................................................................................................................................................................................................................................215

Key stores........................................................................................................................................................................................................................................................217

Smart cards....................................................................................................................................................................................................................................................219

Software tokens............................................................................................................................................................................................................................................222

About PGP keys.............................................................................................................................................................................................................................................222

About security self-tests..............................................................................................................................................................................................................................223

Verify security software ..............................................................................................................................................................................................................................223

Security troubleshooting.............................................................................................................................................................................................................................223

Third-party application control......................................................................................................................................................................................................225

About permissions for third-party applications.......................................................................................................................................................................................225

Reset connection permissions for third-party applications ..................................................................................................................................................................225

About direct Internet connections for third-party applications............................................................................................................................................................225

Set up a direct Internet connection for a third-party application........................................................................................................................................................225

Set permissions for a third-party application..........................................................................................................................................................................................225

Connection permissions for third-party applications.............................................................................................................................................................................226

Interaction permissions for third-party applications..............................................................................................................................................................................226

Data permissions for third-party applications.........................................................................................................................................................................................227

BrickBreaker.......................................................................................................................................................................................................................................229

About BrickBreaker......................................................................................................................................................................................................................................229

BrickBreaker capsules.................................................................................................................................................................................................................................229

BrickBreaker scoring....................................................................................................................................................................................................................................230

Play BrickBreaker.........................................................................................................................................................................................................................................230

Adjust the volume for BrickBreaker...........................................................................................................................................................................................................230

Set the paddle speed...................................................................................................................................................................................................................................230

Submit a score to the BrickBreaker high score web site.........................................................................................................................................................................231

Check the high scores on the BrickBreaker web site...............................................................................................................................................................................231

Service books..................................................................................................................................................................................................................................... 233

About service books......................................................................................................................................................................................................................................233

Accept a service book ..................................................................................................................................................................................................................................233

Delete a service book...................................................................................................................................................................................................................................233

Troubleshooting.................................................................................................................................................................................................................................235

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Diagnostic reports........................................................................................................................................................................................................................................245

Glossary..............................................................................................................................................................................................................................................249

Legal notice........................................................................................................................................................................................................................................253

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BlackBerry basics

Switch applications

1. In any application, click the trackwheel.

2. Click Switch Application.

3. Perform one of the following actions:

• If the application that you want to switch to appears, highlight an application and press the Enter key.

• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.

1. In the device options, click Screen/Keyboard.

2. Set the Convenience Key Opens fields.

3. Click the trackwheel.

4. Click Save.

Set owner information

Owner information appears on your BlackBerry® device screen when the device is locked.

1. In the device options, click Owner.

2. Type your contact information.

3. Click the trackwheel.

4. Click Save.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN.

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BlackBerry basics shortcuts

• To move the cursor, roll the trackwheel.

• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.

• To move back a screen, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

• To return to the Home screen or application list, press the End key.

• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.

• To delete a highlighted item, press the Backspace/Delete key.

BlackBerry basics troubleshooting

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

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Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackwheel.

• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.

• To move back a screen, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

• To return to the Home screen or application list, press the End key.

• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.

• To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

• To answer a call, press the Send key.

• To insert a plus sign (+) when typing a phone number, press the O key.

• To add an extension to a phone number, press the X key. Type the extension number.

• To set up speed dial for a contact, on the Home screen or in the phone, hold a key.

• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key.

• To switch the audio path to wired headphones during a call, press the Speakerphone key. To switch back to the previous audio path, press the Speakerphone key again.

• To check your voice mail, hold 1.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To view your contact list in the phone, hold the Send key.

• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Media shortcuts

• To rotate a picture, press L.

• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

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• To fit a picture to the screen size, press 1.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all in an email message or a PIN message, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

• To view the email address of a contact, highlight the contact in an email message. Press Q. To view the display name, press Q again.

• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.

• To capitalize a letter, hold the letter key until the capitalized letter appears.

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• To type the alternate character on a key, press the Alt key and the character key.

• To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel up until ü appears. Release the letter key when the accented or special character appears.

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a text field, hold the Alt key and press the number key.

• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.

• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.

• To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.

Insert symbols

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

• To type the currency symbol assigned to the Currency key, press the Currency key.

Work with text

• To highlight a line of text, press the Shift key and roll the trackwheel.

• To highlight text character by character, hold the Shift key and roll the trackwheel.

• To cancel a text selection, press the Escape key.

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackwheel.

• To paste highlighted text when typing, press the Shift key and click the trackwheel.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

• To search for text in a message, press S.

• To search for text in an attachment or on a web page, press F.

• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press F.

Attachment shortcuts

• To search for text in an attachment, press F.

• To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

• To move to a specific cell, press G.

• To view the content of a cell, press the Space key.

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• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

• To view hidden columns or rows, press H. To hide the columns or rows, press H.

In a presentation

• To switch presentation views, press M.

• To move to the next slide, verify that you are viewing the presentation in slide view. Press N.

• To move to the previous slide, verify that you are viewing the presentation in slide view. Press P.

• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.

• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

• To stop loading a web page, press the Escape key.

• To close the browser, hold the Escape key.

On a web page

• To move to a specific web page, press G.

• To return to the home page, press H.

• To open the bookmark list, press K.

• To add a bookmark, press A.

• To view a list of web pages that you have visited recently, press I.

• To refresh a web page, press R.

• To view the web page address for a link, highlight a link. Press L.

• To view the web page address for a web page, press P.

• To save a web page to a message list, press S.

• To follow a link, highlight or pause on the link. Press the Enter key.

• To hide the banner, press U. To view the banner, press U.

• To open the browser options, in the browser, press O.

• To hide the browser, press D.

Navigate a web page

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a web page, press T.

• To move to the bottom of a web page, press B.

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Map shortcuts

• To pan a map, press the number key that corresponds to the direction in which you want to pan.

• To zoom in to a map, press I.

• To zoom out from a map, press O.

• To view status information at the top of a map, press U. To hide status information at the top of a map, press U.

• To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key.

• To move to the next direction on a route, press N.

• To move to the previous direction on a route, press P.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

• To schedule an appointment, press C.

• To change to Agenda view, press A.

• To change to Day view, press D.

• To change to Week view, press W.

• To change to Month view, press M.

• To move to the next day, week, or month, press the Space key.

• To move to the previous day, week, or month, press the Shift key and the Space key.

• To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel.

• To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel.

• To move to the current date, press T.

• To move to a specific date, press G.

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Phone

Phone basics

Find your phone number

In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen.

Make a call

1. On the Home screen or in the phone, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

Press the

To end the call, press the key.

Answer a second call

1. Click the trackwheel.

2. Perform one of the following actions:

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, click the trackwheel.Click Swap.

key.

Mute a call

During a call, press the Mute key. To turn mute off, press the Mute key again.

Place a call on hold

1. During a call, click the trackwheel.

2. Click Hold.

To resume a call, click the trackwheel. Click Resume.

Turn on the speakerphone

During a call, press the Speakerphone key. To turn off the speakerphone, press the Speakerphone key again.

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Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

Dial an extension

1. Press the X key.

2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

• To type a number, press a number key.

• To type a letter, hold the Alt key. Press the letter key.

Switch applications during a call

1. During a call, click the trackwheel.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when the device is locked

Verify that dialing from the Lock screen is turned on.

1. On the Lock screen, roll the trackwheel.

2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

To end the call, press the End key.

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call.

For more information about using the headset, see the documentation that came with your headset.

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Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).

Make an emergency call

• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.

• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

Volume

Adjust the volume

• To increase the volume, roll the trackwheel up.

• To decrease the volume, roll the trackwheel down.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Default Call Volume field.

5. Click the trackwheel.

6. Click Save.

Improve sound quality during a call

You can only change sound quality for the earpiece on your BlackBerry® device.

1. During a call, click the trackwheel.

2. Click Enhance Call Audio.

3. Select a bass or treble option.

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Improve sound quality for all calls

You can only change sound quality for the earpiece on your BlackBerry® device.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Enhance Call Audio field.

5. Click the trackwheel.

6. Click Save.

Voice mail

Check your voice mail

Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen.

1. In the phone, click the trackwheel.

2. Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Voice Mail.

4. Type a voice mail access number and a password.

5. Click the trackwheel.

6. Click Save.

Speed dial

Set up speed dial for a contact

1. In the phone, click the trackwheel.

2. Click View Speed Dial List.

3. Click an unassigned key.

4. Click New Speed Dial.

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5. Click a contact.

6. Click Add Speed Dial To <contact name>.

To make a call using speed dial, in the phone, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.

Change the contact assigned to a speed dial key

1. In the phone, click the trackwheel.

2. Click View Speed Dial List.

3. Click a contact or phone number.

4. Perform one of the following actions:

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. Click Add Speed Dial To <contact

name>.

• To assign the contact to a different speed dial key, click Move. Roll the trackwheel to move the contact to the new speed dial

key. Click the trackwheel.

• To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call

1. During a call, press the Send key.

2. Type a phone number or highlight a contact.

3. Press the Send key.

4. During the second call, click the trackwheel.

5. Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

1. During a conference call, click the trackwheel.

2. Click Split Call.

3. Click a contact.

To return to the conference call, click the trackwheel. Click Join.

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Disconnect a contact from a conference call

1. During a conference call, click the trackwheel.

2. Click Drop Call.

3. Click a contact.

Leave a conference call

Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you.

1. During a conference call, click the trackwheel.

2. Click Transfer.

Caller ID

Add a caller ID picture for a contact

1. In the address book, highlight a contact.

2. Click the trackwheel.

3. Click Add Picture.

4. Highlight a picture.

5. Click the trackwheel.

6. Click Select.

7. Center the picture in the box.

8. Click the trackwheel.

9. Click Crop and Save.

Change the caller ID picture for a contact

1. In the address book, highlight a contact.

2. Click the trackwheel.

3. Click Edit.

4. Highlight the caller ID picture.

5. Click the trackwheel.

6. Click Replace Picture.

7. Highlight a picture.

8. Click the trackwheel.

9. Click Select.

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10. Center the picture in the box.

11. Click the trackwheel.

12. Click Crop and Save.

Delete the caller ID picture for a contact

1. In the address book, highlight a contact.

2. Click the trackwheel.

3. Click Edit.

4. Click the caller ID picture.

5. Click Delete Picture.

6. Click the trackwheel.

7. Click Save.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Logging.

4. Select an option for a call log type.

To hide call logs in a message list, select the None option.

Add notes to a call log

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Add Notes.

6. Type call notes.

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7. Click the trackwheel.

8. Click Save.

Change call log notes

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Edit Notes.

6. Change the call notes.

7. Click the trackwheel.

8. Click Save.

Send a call log

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Forward.

Delete call log notes

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Edit Notes.

6. Click the trackwheel.

7. Click Clear Field.

8. Click the trackwheel.

9. Click Save.

Call waiting

Prerequisites: Call waiting

• Verify that your wireless service plan includes this service.

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• Verify that your wireless service provider has set up your SIM card for this service.

Turn on call waiting

If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active phone number only.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Waiting.

4. Change the Call Waiting Enabled field to Yes.

5. Click the trackwheel.

6. Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated with your BlackBerry® device, you can only change call forwarding options for the active phone number.

For more information, contact your wireless service provider.

Prerequisites: Call forwarding

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

Forward calls

Verify that you have one or more call forwarding numbers.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click Change Option.

6. Click a call forwarding number.

7. Click the trackwheel.

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8. Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

Add a call forwarding phone number

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click New Number.

6. Type a phone number.

7. Press the Enter key.

8. Click the trackwheel.

9. Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Edit.

8. Change the phone number.

9. Click the trackwheel.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Delete.

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Call blocking

About call blocking

You can block all incoming calls or block incoming calls only when you roam to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.

If you have more than one phone number associated with your BlackBerry®device, you can change call blocking options for the active phone number only.

Prerequisites: Call blocking

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

• Verify that your wireless service provider has provided you with a call blocking password.

Block calls

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Barring.

4. Highlight a call blocking option.

5. Click the trackwheel.

6. Click Enable.

7. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Click the trackwheel. Click Disable.

Change the call blocking password

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Barring.

4. Click the trackwheel.

5. Click Change Password.

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Fixed dialing

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.

You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

Prerequisites: Fixed dialing

• Verify that your wireless service provider has set up your SIM card for this service.

• Verify that your wireless service provider has provided you with a SIM card PIN 2 code.

Turn on fixed dialing

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Click the trackwheel.

5. Click Enable FDN Mode.

6. Type your PIN2 code.

7. Click the trackwheel.

To turn off fixed dialing, click the trackwheel. Click Disable FDN Mode.

Add a contact to your fixed dialing list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Click the trackwheel.

5. Click New.

6. Type your PIN2 code.

7. Click the trackwheel.

8. Type a name and a phone number.

9. Click the trackwheel.

10. Click Save.

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Change a contact in your fixed dialing list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Highlight a contact.

5. Click the trackwheel.

6. Click Edit.

7. Change the contact information.

8. Click the trackwheel.

9. Click Save.

Delete a contact from your fixed dialing list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Highlight a contact.

5. Click the trackwheel.

6. Click Delete.

Smart dialing

About smart dialing

You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your address book, you only need to type the contact's extension.

Set the default country code and area code

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Smart Dialing.

4. Set the Country Code and Area Code fields.

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5. In the National Number Length field, set the default length for phone numbers in your country.

6. Click the trackwheel.

7. Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Smart Dialing.

4. In the Number field, type the main phone number for an organization.

5. Set how long the BlackBerry® device waits before dialing an extension.

6. In the Extension Length field, set the default length for extensions.

7. Click the trackwheel.

8. Click Save.

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

Prerequisites: TTY support

• Verify that your wireless service provider supports this feature.

• Verify that your TTY device operates at 45.45 bits per second.

• Verify that you have inserted the TTY device connector into the headset jack on your BlackBerry® device.

Turn on TTY support

1. In the phone, click the trackwheel.

2. Click Options.

3. Click TTY.

4. Set the TTY Mode field to Yes.

5. Click the trackwheel.

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6. Click Save.

A TTY indicator appears in the device status section of the screen. To turn off TTY support, set the TTY Mode field to No.

Multiple phone numbers

About multiple phone numbers

Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization.

If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone number. During a call, you can use your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number.

Switch the active phone number

1. In the phone options, click General Options.

2. Change the Active Line field.

3. Click the trackwheel.

4. Click Save.

Phone options

Turn on dialing from the Lock screen

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Allow Outgoing Calls While Locked field to Yes.

4. Click the trackwheel.

5. Click Save.

Sort phone numbers or contacts on the Phone screen

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used.

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• To sort contacts alphabetically by contact name, set the Phone List View field to Name.

• To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent.

5. Click the trackwheel.

6. Click Save.

To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.

Hide or display your phone number when you make calls

The wireless network can override the option that you choose.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To request that your phone number is hidden, set the Restrict My Identity field to Always.

• To request that your phone number is displayed, set the Restrict My Identity field to Never.

• To request that the network decide whether to hide or display your phone number, set the Restrict My Identity field to Network Determined.

5. Click the trackwheel.

6. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, click the trackwheel.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Click the trackwheel.

6. Click Save.

Stop ending calls when you insert your device in the holster

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Auto End Calls field to Never.

5. Click the trackwheel.

6. Click Save.

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Answer calls automatically when you remove your device from the holster

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Auto Answer Calls field to Out Of Holster.

5. Click the trackwheel.

6. Click Save.

Reset a call timer

1. In the phone, click the trackwheel.

2. Click Status.

3. Click Last Call or Total Calls.

4. Click Clear Timer.

5. Click the trackwheel.

6. Click Save.

Phone shortcuts

• To answer a call, press the Send key.

• To insert a plus sign (+) when typing a phone number, press the O key.

• To add an extension to a phone number, press the X key. Type the extension number.

• To set up speed dial for a contact, on the Home screen or in the phone, hold a key.

• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key.

• To switch the audio path to wired headphones during a call, press the Speakerphone key. To switch back to the previous audio path, press the Speakerphone key again.

• To check your voice mail, hold 1.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To view your contact list in the phone, hold the Send key.

• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

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• Verify that your BlackBerry® device is connected to the wireless network.

• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

• If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as your active phone number.

My phone number appears as Unknown in the phone

Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Click the trackwheel. Click Edit SIM Phone Number. Type your phone number. Click the trackwheel.

Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.

I cannot check my voice mail

If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.

Try checking the voice mail for your alternate phone number.

I cannot join a call

If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider.

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Media

Transferring and downloading media files

About transferring media files

You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.

If you connect your device to your computer, you can transfer media files between your device and your computer using the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media manager tool, see the Media Manager Online Help.

Transfer a file between your device and your computer using the Roxio Media Manager

1. Connect your BlackBerry® device to your computer.

2. On your computer, open the BlackBerry® Desktop Manager.

3. Double-click Media Manager.

4. Drag a file or folder from one location to another.

For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.

Receive a media file using Bluetooth technology

Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.

1. In the media application, click a media type.

2. Click View.

3. Click the trackwheel.

4. Click Receive Using Bluetooth.

5. Click Yes.

6. Click Save.

Send a media file

If you send a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only send ring tones or pictures that you added.

1. In the media application, click a media type.

2. Click View.

3. If necessary, click a category.

4. Click View.

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5. Highlight a media file.

6. Click the trackwheel.

7. Click one of the following menu items:

• Send As Email

• Send As MMS

• Send Using Bluetooth

Download a ring tone

Verify that your wireless service provider supports this feature.

1. In the media application, click Ring Tones.

2. Click View.

3. Click All Ring Tones.

4. Click View.

5. Click the trackwheel.

6. Click Download Ring Tones.

Download a Home screen background

Verify that your wireless service provider supports this feature.

1. In the media application, click Pictures.

2. Click View.

3. Click My Pictures.

4. Click View.

5. Click the trackwheel.

6. Click Download Images.

Playing media files and recording voice notes

Play a ring tone

1. In the media application, click a media type.

2. Click View.

3. If necessary, click a category.

4. Click View.

5. Click a ring tone.

6. Click Play.

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Search for a ring tone

1. In the media application, click a media type.

2. Click View.

3. If necessary, click a category.

4. Click View.

5. In the Find field, type part or all of a name for a ring tone.

Record a voice note

1. In the media application, click Voice Notes.

2. Click Record.

3. Click the record icon.

4. Perform any of the following actions:

• To pause recording, click the pause icon. To resume recording, click the record icon.

• To stop recording, click the pause icon. Click the stop icon.

Adjust the volume of ring tones and voice notes

1. Click the volume slide bar.

2. Perform one of the following actions:

• To increase the volume, roll the trackwheel up.

• To decrease the volume, roll the trackwheel down.

Managing media files

View properties for a media file

1. In the media application, click a media type.

2. Click View.

3. If necessary, click a category.

4. Click View.

5. Highlight a media file.

6. Click the trackwheel.

7. Click Properties.

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Change the amount of memory available for media files

1. In the media application, click the trackwheel.

2. Click Options.

3. Change the Device Memory Limit field.

4. Click the trackwheel.

5. Click Save.

Rename a ring tone

You can only rename ring tones that you added.

1. In the media application, click the trackwheel.

2. Click Explore.

3. Navigate to a folder that contains ring tones.

4. Highlight a ring tone.

5. Click Rename.

6. Type a name for the file.

7. Click Save.

Move a ring tone

You can only move ring tones that you added.

1. In the media application, click Ring Tones.

2. Navigate to a folder that contains ring tones.

3. Highlight a ring tone.

4. Click the trackwheel.

5. Click Move.

6. Click a folder.

7. Click Open.

8. Click the trackwheel.

9. Click Move Here.

Delete a ring tone

You can only delete ring tones that you added.

1. In the media application, click a media type.

2. If necessary, click a category.

3. Highlight a ring tone.

4. Click the trackwheel.

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5. Click Delete.

Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone.

Viewing pictures

View a picture

1. In the media application, click Pictures.

2. Click View.

3. Click a category.

4. Click View.

5. Click a picture.

6. Click Open.

Use a picture as the Home screen background

1. In the media application, click Pictures.

2. Click View.

3. Click My Pictures.

4. Click View.

5. Highlight a picture.

6. Click the trackwheel.

7. Click Set As Home Screen Image.

To clear the picture from the Home screen, click the trackwheel. Click Reset Home Screen Image.

View pictures as a slide show

1. In the media application, click Pictures.

2. Click View.

3. Click My Pictures.

4. Click View.

5. Highlight a picture.

6. Click the trackwheel.

7. Click View Slide Show.

To close the slide show, press the Escape key.

Change the number of seconds between slides in a slide show

1. In the media application, click the trackwheel.

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2. Click Options.

3. Change the Slide Show Interval field.

4. Click the trackwheel.

5. Click Save.

View pictures in a list

1. In the media application, click Pictures.

2. Click View.

3. Click My Pictures.

4. Click View.

5. Click the trackwheel.

6. Click View List.

Zoom in to or out from a picture

1. In a picture, click the trackwheel.

2. Click Zoom.

3. Roll the trackwheel.

To zoom back to the original picture size, click the trackwheel. Click View Actual Size.

Pan a picture

Verify that you have zoomed in to the picture. Perform any of the following actions:

• To pan up, roll the trackwheel up.

• To pan down, roll the trackwheel down.

• To pan left, hold the Alt key and roll the trackwheel up.

• To pan right, hold the Alt key and roll the trackwheel down.

Rotate a picture

1. In a picture, click the trackwheel.

2. Click Rotate.

The picture turns 90 degrees in a clockwise direction.

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Managing pictures

Add a picture folder

1. In the media application, click Pictures.

2. Click View.

3. Click My Pictures.

4. Click View.

5. Click the trackwheel.

6. Click New Folder.

7. Type a name for the folder.

8. Click Save.

Save a picture

Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory.

1. Open a picture attachment or highlight a picture on a web page.

2. Click the trackwheel.

3. Click Save Image.

4. Click Save.

Sort pictures

1. In the media application, click the trackwheel.

2. Click Options.

3. Change the Sort By field.

4. Click the trackwheel.

5. Click Save.

Rename a picture or picture folder

You can only rename pictures or picture folders that you added.

1. In the media application, click Pictures.

2. Click View.

3. Click My Pictures.

4. Click View.

5. Highlight a picture or picture folder.

6. Click the trackwheel.

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7. Click Rename.

8. Type a name for the picture or picture folder.

9. Click Save.

Move a picture

You can only move pictures that you added.

1. In the media application, click Pictures.

2. Click View.

3. Click My Pictures.

4. Click View.

5. Highlight a picture.

6. Click the trackwheel.

7. Click Move.

8. Highlight a picture folder.

9. Click the trackwheel.

10. Click Move Here.

Delete a picture or picture folder

You can only delete pictures or picture folders that you added.

1. In the media application, click Pictures.

2. Click View.

3. Click My Pictures.

4. Click View.

5. Highlight a picture or picture folder.

6. Click the trackwheel.

7. Click Delete.

Media shortcuts

• To rotate a picture, press L.

• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

• To fit a picture to the screen size, press 1.

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Messages

Message basics

Composing messages

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, click the trackwheel.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click the highlighted word.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, click Menu. Click Ignore All.

• To add the word to the custom dictionary, click Menu. Click Add To Dictionary.

• To stop checking spelling, click Menu. Click Cancel Spell Check.

Save a draft of a message

1. When composing a message, click the trackwheel.

2. Click Save Draft.

Set the importance level for a message

You can set the importance level for an email message, PIN message, or MMS message.

1. When composing a message, click the trackwheel.

2. Click Options.

3. Set the Importance field.

4. Click the trackwheel.

5. Click Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.

1. When composing a message, click the trackwheel.

2. Click Add Bcc.

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Add a signature

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Set the Use Auto Signature field to Yes.

5. Type a signature.

6. Click the trackwheel.

7. Click Save.

Your signature is added to email messages after you send them.

Delete the disclaimer from an email message

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer.

1. When composing an email message, click the trackwheel.

2. Click Remove Disclaimer.

To add the disclaimer again, click the trackwheel. Click Add Disclaimer.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN.

Sending messages

Send an email message

1. In a message list, click the trackwheel.

2. Click Compose Email.

3. In the To field, perform one of the following actions:

• Type an email address.

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

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Send a PIN message

1. In a message list, click the trackwheel.

2. Click Compose PIN.

3. In the To field, perform one of the following actions:

• Type a PIN. Click the trackwheel.

• Type a contact name. Click the trackwheel.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Send an SMS text message

1. In a message list, click the trackwheel.

2. Click Compose SMS.

3. Perform one of the following actions:

• If the contact is not in your address book, click Use Once. Click SMS. Type an SMS phone number (include the country code and area code). Click the trackwheel. Click Continue.

• If the contact is in your address book, click a contact. Click SMS <contact name>.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Send an MMS message

1. In a message list, click the trackwheel.

2. Click Compose MMS.

3. Perform one of the following actions:

• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackwheel.

• If the contact is in your address book, click a contact. Click an email address or MMS phone number.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Reply to a message

1. In a message, click the trackwheel.

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2. Click Reply or Reply to All.

Forward a message

You cannot forward MMS messages that contain content that is copyright protected.

1. In a message, click the trackwheel.

2. Perform one of the following actions:

• Click Forward.

• Click Forward As. Click a message type.

Resend a message

1. In a sent message, click the trackwheel.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Click the trackwheel. Click Send.

• To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact. Click the trackwheel. Click Send.

• To resend the message without changing it, click Resend.

Stop a message from sending

Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.

1. In a message list, highlight the message.

2. Click the trackwheel.

3. Click Delete.

Managing messages

Open a message

If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address.

1. In a message list, click a message.

2. Click Open.

If you open an MMS message and the content does not appear, click the trackwheel. Click Retrieve.

Save a message

1. In a message, click the trackwheel.

2. Click Save.

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Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, click the trackwheel.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, click the trackwheel. Click Find Next.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened.

• Highlight a date field. Click the trackwheel. Click Mark Prior Opened. Click Mark Opened.

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

View messages in a specific folder

You can view email messages and MMS messages in a specific folder.

1. In a message list, click the trackwheel.

2. Click View Folder.

3. Click a folder.

4. Click Select Folder.

Delete a message

1. In a message, click the trackwheel.

2. Click Delete.

Delete multiple messages

In a message list, perform one of the following actions:

• To delete a range of messages, highlight a message. Hold the Alt key. Roll the trackwheel up or down. Release the Alt key. Click the trackwheel. Click Delete Messages.

• To delete all message prior to a certain date, highlight a date field. Click the trackwheel. Click Delete Prior. Click Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

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Email messages

Email message basics

Send an email message

1. In a message list, click the trackwheel.

2. Click Compose Email.

3. In the To field, perform one of the following actions:

• Type an email address.

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Delete the original text from a reply message

1. When replying to a message, click the trackwheel.

2. Click Delete Original Text.

File an email message

Verify that wireless email reconciliation is turned on.

1. In a message list, highlight an email message.

2. Click the trackwheel.

3. Click File.

4. Highlight a message folder.

5. Click the trackwheel.

6. Click File.

Add, change, or delete an email message folder

You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see theBlackBerry Desktop Software Online Help.

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Forward messages from a specific email message folder to your device

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Click the trackwheel.

5. Click Folder Redirection.

6. Select the check box beside an email message folder.

7. Click the trackwheel.

8. Click Save.

Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device.

Stop storing messages sent from your device on your computer

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Change the Save Copy In Sent Folder field to No.

5. Click the trackwheel.

6. Click Save.

Stop storing messages sent from your computer on your device

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Click the trackwheel.

5. Click Folder Redirection.

6. Clear the check box beside the Sent Items folder.

7. Click the trackwheel.

8. Click Save.

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Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.

Create an email message filter

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Click the trackwheel.

5. Click New.

6. Type a name for the email message filter.

7. Set the email message filter options.

8. Click the trackwheel.

9. Click Save.

Create an email message filter based on a contact or subject

1. In a message list, highlight an email message.

2. Click the trackwheel.

3. Click Filter Sender or Filter Subject.

4. Type a name for the email message filter.

5. Set the email message filter options.

6. Click the trackwheel.

7. Click Save.

Options for email message filters

From:

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Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

CC to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

BCC to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Select the check box beside an email message filter.

Change an email message filter

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Click the trackwheel.

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6. Click Edit.

7. Change the options for the email message filter.

8. Click the trackwheel.

9. Click Save.

Prioritize email message filters

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Click the trackwheel.

6. Click Move.

7. Roll the trackwheel to the new location.

8. Click the trackwheel.

Delete an email message filter

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Click the trackwheel.

6. Click Delete.

Email message options

Check spelling automatically before sending email messages

1. In the device options, click Spell Check.

2. Select the Spell Check Email Before Sending option.

3. Click the trackwheel.

4. Click Save.

Set an out-of-office reply

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. In a message list, click the trackwheel.

2. Click Options.

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3. Click Email Settings.

4. Change the Use Out Of Office Reply field to Yes.

5. Type a reply.

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

7. Click the trackwheel.

8. Click Save.

To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.

Request delivery or read confirmation for email messages

Verify that your wireless service provider supports this feature.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.

5. Perform any of the following actions:

• To send read notification when a sender requests it, change the Send Read Receipts field.

• To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.

6. Click the trackwheel.

7. Click Save.

View email messages in plain text format

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Change the Enable HTML Email field to No.

5. Click the trackwheel.

6. Click Save.

Stop loading pictures in HTML email messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Change the Show Images Automatically field to No.

5. Click the trackwheel.

6. Click Save.

To view pictures in an HTML email message, click the trackwheel. Click Get Images.

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Hide filed email messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Hide Filed Messages field to Yes.

5. Click the trackwheel.

6. Click Save.

Receive only the first section of long email messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Auto More field to No.

5. Click the trackwheel.

6. Click Save.

To download more of an email message, click the trackwheel. Click More or More All.

Change the email address that you use to send messages or meeting invitations

Verify that your BlackBerry® device is associated with more than one email address.

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

4. Click the trackwheel.

5. Click Save.

Stop forwarding email messages to your device

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Change the Send Email to Handheld field to No.

5. Click the trackwheel.

6. Click Save.

To forward email messages to your device again, change the Send Email to Handheld field to Yes.

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PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN number, you can send them PIN messages. PIN messages are not routed through your email account.

When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

Find your PIN

In the device options, click Status.

Send a PIN message

1. In a message list, click the trackwheel.

2. Click Compose PIN.

3. In the To field, perform one of the following actions:

• Type a PIN. Click the trackwheel.

• Type a contact name. Click the trackwheel.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Set a high importance level for received PIN messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Make PIN Messages Level 1 field to Yes.

5. Click the trackwheel.

6. Click Save.

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SMS text messages

SMS text message basics

About SMS text messages

With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the phone screen.

You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages.

Find your SMS phone number

In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number.

Send an SMS text message

1. In a message list, click the trackwheel.

2. Click Compose SMS.

3. Perform one of the following actions:

• If the contact is not in your address book, click Use Once. Click SMS. Type an SMS phone number (include the country code and area code). Click the trackwheel. Click Continue.

• If the contact is in your address book, click a contact. Click SMS <contact name>.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Add a contact to an SMS text message

You can send an SMS text message to up to ten recipients.

1. When composing an SMS text message, click the trackwheel.

2. Click Add Recipient.

3. Click a contact.

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Delete the history from an SMS text message

1. When replying to an SMS text message, click the trackwheel.

2. Click Remove History.

Options for SMS text messages

Turn off AutoText for SMS text messages

1. In the device options, click SMS.

2. Set the Disable AutoText field to Yes.

3. Click the trackwheel.

4. Click Save.

View more of the history in SMS text messages

1. In the device options, click SMS.

2. Set the Number of Previous Items field.

3. Click the trackwheel.

4. Click Save.

Store SMS text messages on your SIM card

If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.

1. In the device options, click SMS.

2. Set the Leave Messages On SIM Card field to Yes.

3. Click the trackwheel.

4. Click Save.

To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list.

Request delivery notification for all SMS text messages

Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Delivery Reports field to On.

3. Click the trackwheel.

4. Click Save.

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Set how long your service center attempts to send SMS text messages

If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Validity Period field.

3. Click the trackwheel.

4. Click Save.

Set a wireless network type for sending SMS text messages

Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Network to Send Over field.

3. Click the trackwheel.

4. Click Save.

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.

Prerequisites: Cell broadcasting

• Verify that your wireless service provider supports this feature.

• Verify that your SIM card is set up with a cell broadcast channel or your wireless service provider has provided you with the ID for a cell broadcast channel.

• Verify that your SIM card supports the display language that you want to use for cell broadcast messages.

Turn on cell broadcasting

1. In the device options, click Advanced Options.

2. Click Cell Broadcast.

3. Change the Cell Broadcasting Service field to On.

4. Perform one of the following actions:

• If a cell broadcast channel appears on the screen, select the check box beside the channel.

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• If a cell broadcast channel does not appear on the screen, highlight the Empty field. Click the trackwheel. Click Add Channel. Type the channel ID and a nickname. Click OK.

5. Click a language.

6. Click Enable.

7. Click the trackwheel.

8. Click Save.

To turn off cell broadcasting, change the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.

Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location.

1. In the device options, click Advanced Options.

2. Click Cell Broadcast.

3. Highlight a cell broadcast channel.

4. Click the trackwheel.

5. Perform one of the following actions:

• To stop receiving messages from the cell broadcast channel, click Disable.

• To delete the cell broadcast channel, click Delete Channel.

Rename a cell broadcast channel

1. In the device options, click Advanced Options.

2. Click Cell Broadcast.

3. Highlight a cell broadcast channel.

4. Click the trackwheel.

5. Click Set Nickname.

6. Type a name for the cell broadcast channel.

7. Click OK.

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MMS messages

MMS message basics

About MMS messages

With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone number that appears in the drop-down list at the top of the Phone screen.

Prerequisites: MMS messaging

• Verify that your BlackBerry® device supports MMS messaging.

• Verify that your wireless service plan includes this service.

For more information, contact your wireless service provider or administrator.

Find your MMS phone number

In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number.

Send an MMS message

1. In a message list, click the trackwheel.

2. Click Compose MMS.

3. Perform one of the following actions:

• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackwheel.

• If the contact is in your address book, click a contact. Click an email address or MMS phone number.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Create a slide show in an MMS message

1. When composing an MMS message, click the trackwheel.

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2. Click one of the following menu items:

• Attach Picture

• Attach Audio

3. Click a media file.

4. To add another media file, repeat steps 1 to 3.

5. To customize the slide show, perform any of the following actions:

• To add text to a slide, highlight the empty field below the attachment. Type text.

• To change how long a slide appears, change the Slide Duration field.

• To move an item on a slide, click the item. Click Move Field. Roll the trackwheel to the new location. Click the trackwheel.

MMS message attachments

Attach a media file to an MMS message

1. When composing an MMS message, click the trackwheel.

2. Click one of the following menu items:

• Attach Picture

• Attach Audio

3. Click a media file.

Attach an appointment to an MMS message

You can only send nonrecurring appointments in MMS messages. If you attach a meeting, the list of meeting participants is not included in the attachment.

1. When composing an MMS message, click the trackwheel.

2. Click Attach Appointment.

3. Highlight an appointment.

4. Click the trackwheel.

5. Click Continue.

Add an appointment to your calendar from an MMS message

1. In an MMS message, highlight an iCalendar attachment.

2. Click the trackwheel.

3. Click View Appointment.

4. Click the trackwheel.

5. Click Add To Calendar.

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Add a contact to your address book from an MMS message

1. In an MMS message, highlight a vCard® attachment.

2. Click the trackwheel.

3. Click View Attachment.

4. Click the trackwheel.

5. Click Add Contact.

Save a media file from an MMS message

1. In an MMS message, click the trackwheel.

2. Click one of the following menu items:

• Save Image

• Save Ringtone

MMS message options

Request delivery or read notification for an MMS message

1. When composing an MMS message, click the trackwheel.

2. Click Options.

3. Perform any of the following actions:

• To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.

• To receive notification when the recipient opens the message, set the Confirm Read field to Yes.

4. Click the trackwheel.

5. Click Save.

Request delivery notification or read notification for all MMS messages

1. In the device options, click MMS.

2. In the Notifications section, perform any of the following actions:

• To receive notification when MMS messages are delivered to recipients, change the Confirm Delivery field to Yes.

• To receive notification when recipients open MMS messages, change the Confirm Read field to Yes.

3. Click the trackwheel.

4. Click Save.

View the size of an MMS message before sending it

1. In an MMS message, click the trackwheel.

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2. Click Options.

The Estimated Size field displays the size of the MMS message.

Stop receiving MMS messages when roaming

1. In the device options, click MMS.

2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.

3. Click the trackwheel.

4. Click Save.

Block MMS messages

1. In the device options, click MMS.

2. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.

3. Click the trackwheel.

4. Click Save.

Message list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, click the trackwheel.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Click the trackwheel.

6. Click Save.

Turn off the prompt that appears when you mark messages as opened

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Confirm Mark Prior Opened field to No.

5. Click the trackwheel.

6. Click Save.

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Set how long your device stores messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Click the trackwheel.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.

Use color to differentiate work messages from other messages

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server.

1. In the device options, click Security Options.

2. Click General Settings.

3. Perform any of the following actions:

• To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field.

• To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.

4. Click the trackwheel.

5. Click Save.

Note: PIN messages might use the background color that you have set for work email messages. For more information, contact your administrator.

Change how a message list displays messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• To view more of the subject line, change the Display Message Header On field to 2 lines.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

5. Click the trackwheel.

6. Click Save.

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About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help.

Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.

Use one message list or multiple message lists

By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.

• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.

5. Click the trackwheel.

6. Click Save.

Hide the new or unopened message indicator

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To hide the new message indicator, change the Display New Message Indicator field to No.

• To hide the unopened message indicator, change the Display Message Count field to None.

5. Click the trackwheel.

6. Click Save.

Hide sent messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Hide Sent Messages field to Yes.

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5. Click the trackwheel.

6. Click Save.

View call logs in a message list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Logging.

4. Select an option for a call log type.

To hide call logs in a message list, select the None option.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Click the trackwheel.

5. Click Save.

Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters.

Allow messages from contacts in your address book or allowed sender list

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the Address book contacts check box or the Specific address check box.

4. Click the trackwheel.

5. Click Save.

Add a contact to your allowed sender list

Verify that you have set your BlackBerry® device to allow messages from contacts in your allowed sender list.

1. In the device options, click Security Options.

2. Click Firewall.

3. Click the trackwheel.

4. Click Configure Exceptions.

5. Click the trackwheel.

6. Click one of the following menu items:

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• Add Email Address

• Add Phone Number

• Add PIN

7. Type the contact information.

8. Press the Enter key.

9. Click the trackwheel.

10. Click Save.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Click the trackwheel.

5. Click Reset Count or Reset All Counts.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all in an email message or a PIN message, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

• To view the email address of a contact, highlight the contact in an email message. Press Q. To view the display name, press Q

again.

• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

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• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.

• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

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• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.

• Verify that your device is not blocking messages. For more information, contact your administrator.

I cannot file email messages

Try performing the following actions:

• Verify that wireless email reconciliation is turned on.

• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

I cannot send SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

• Verify that your wireless service plan includes this service.

• Verify that fixed dialing is turned off.

I am not receiving SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• Verify that your wireless service plan includes this service.

I received notification of a new message, but no new messages appear in my message list

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.

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A message or attachment does not appear or is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.

• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

HTML email messages do not appear correctly

Try performing the following actions:

• Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

• Wait for a short period of time. Your device receives long messages and attachments in sections.

• Try viewing your message in plain text. Click the trackwheel. Click Get Plain Text.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions:

• Wait for a few seconds. The email message folders might become available after a short period of time.

• Turn off wireless email reconciliation, and then turn it on again.

Email message filters are not working correctly

Try performing the following actions:

• Verify that your email message filters are turned on.

• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions:

• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

• Verify that the file is not copyright protected.

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• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

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Typing

Typing basics

Type a symbol

1. Press the Symbol key.

2. Type the letter that appears below the symbol.

Type an accent or special character

To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel up until ü appears.

Cut, copy, and paste text

1. With text highlighted, click the trackwheel.

2. Click Cut or Copy.

3. Place the cursor where you want to insert the cut or copied text.

4. Click the trackwheel.

5. Click Paste.

Clear a field

1. When typing text, click the trackwheel.

2. Click Clear Field.

Highlight a line of text

1. Place the cursor where you want to highlight the line of text.

2. Click the trackwheel.

3. Click Select.

4. Roll the trackwheel.

Highlight text character by character

1. Place the cursor where you want to highlight the text.

2. Click the trackwheel.

3. Click Select.

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4. Hold the Alt key and roll the trackwheel.

Cancel a text selection

1. With text selected, click the trackwheel.

2. Click Cancel Selection.

Set the cursor speed

1. In the device options, click Screen/Keyboard.

2. Set the Key Rate field.

3. Click the trackwheel.

4. Click Save.

Set the default currency symbol

1. In the device options, click Screen/Keyboard.

2. Set the Currency Key field.

3. Click the trackwheel.

4. Click Save.

Turn on key tones

1. In the device options, click Screen/Keyboard.

2. Set the Key Tone field to On.

3. Click the trackwheel.

4. Click Save.

Use shortcut keys on the Home screen

By default, shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Dial From Home Screen field to No.

5. Click the trackwheel.

6. Click Save.

To dial phone numbers from the Home screen, change the Dial From Home Screen field to Yes.

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Typing input methods

About typing in Arabic or Russian

If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in Arabic or Russian using the SureType® input method or the multi-tap input method.

When you use the SureType input method, you press the letter key for each letter in a word once, even if two letters appear on the key. As you type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type and add them to your custom dictionary.

When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter, if a second letter appears on the key.

SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields. You can set your typing input method for all fields to multi-tap.

Type in Arabic or Russian using SureType technology

Verify that your keyboard displays Arabic or Russian letters.

1. Press the letter key for each letter in a word until you have typed the entire word.

2. If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions:

• To highlight an item in the list that appears when you type, roll the trackwheel.

• To select a highlighted item from the list that appears when you type and continue typing the same word, press the Enter key.

• To select a highlighted item from the list that appears when you type and start a new word, press the Space key.

Type in Arabic or Russian using multi-tap

Verify that your keyboard displays Arabic or Russian letters. If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following actions:

• To type the first letter on a key, press the letter key once.

• To type the second letter on a key, press the letter key twice.

Switch typing input methods

You can only switch typing input methods if the typing input language for your BlackBerry® device is Arabic or Russian.

1. In the device options, click Language.

2. Perform one of the following actions:

• To use the multi-tap input method, set the Input Language field to <Language> Multitap.

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• To use the SureType® input method, set the Input Language field to <Language>.

3. Click the trackwheel.

4. Click Save.

Change the typing input language

Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator.

1. In the device options, click Language.

2. Change the Input Language field.

3. Click the trackwheel.

4. Click Save.

Typing tips for the Korean typing input method

• To type the alternate character on a key, press the key twice.

• To type a number, hold the number key.

• To convert a Hangul character to its equivalent Chinese character, in the device options, on the Language screen, verify that the

Use Space for Han Homonyms check box is selected. Highlight the character. Press the Space key.

Spelling checker

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, click the trackwheel.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click the highlighted word.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, click Menu. Click Ignore All.

• To add the word to the custom dictionary, click Menu. Click Add To Dictionary.

• To stop checking spelling, click Menu. Click Cancel Spell Check.

Check spelling automatically before sending email messages

1. In the device options, click Spell Check.

2. Select the Spell Check Email Before Sending option.

3. Click the trackwheel.

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4. Click Save.

Change options for checking spelling

You can change the type and length of words that the spelling checker includes when checking spelling.

1. In the device options, click Spell Check.

2. Select or clear the check box beside one or more options.

3. Click the trackwheel.

4. Click Save.

Add a word to the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Click the trackwheel.

4. Click New.

5. Type a word or letter combination.

6. Click the trackwheel.

Change a word in the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Highlight a word.

4. Click the trackwheel.

5. Click Edit.

6. Change the word.

7. Click the trackwheel.

Delete a word from the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Highlight a word.

4. Click the trackwheel.

5. Click Delete.

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Custom dictionary

About the custom dictionary

If the typing input language for your BlackBerry® device is Arabic or Russian, and you type a word or letter combination that your device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary.

Your device deletes words from the custom dictionary if you do not use them.

Add a custom dictionary item

Verify that the typing input language is set to Arabic or Russian.

1. In the device options, click Custom Dictionary.

2. Click the trackwheel.

3. Click New.

4. Type a word or letter combination.

5. Click the trackwheel.

6. Click the trackwheel.

7. Click Save.

Change a custom dictionary item

Verify that the typing input language is set to Arabic or Russian.

1. In the device options, click Custom Dictionary.

2. Click a custom dictionary item.

3. Click Edit.

4. Change the custom dictionary item.

5. Click the trackwheel.

6. Click Save.

Delete custom dictionary items

Verify that the typing input language is set to Arabic or Russian.

1. In the device options, click Custom Dictionary.

2. Perform one of the following actions:

• To delete one custom dictionary item, highlight an item. Click the trackwheel. Click Delete.

• To delete all custom dictionary items, click the trackwheel. Click Clear Custom Dictionary.

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Stop adding items to the custom dictionary automatically

Verify that the typing input language is set to Arabic or Russian.

1. In the device options, click Language.

2. Click Input Options.

3. Clear the Auto Word Learning check box.

4. Change the Learn Words From Email Messages field to Off.

5. Click the trackwheel.

6. Click Save.

Stop displaying contacts in the list that appears when you type

Verify that the typing input language is set to Arabic or Russian. By default, your BlackBerry® device recognizes contacts when you type them.

1. In the device options, click Language.

2. Click Input Options.

3. Change the Use Address Book as Data Source field to Off.

4. Click the trackwheel.

5. Click Save.

AutoText

About AutoText

AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key.

Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

Create an AutoText entry

1. In the device options, click AutoText.

2. Click the trackwheel.

3. Click New.

4. In the Replace field, type the text to replace.

5. In the With field, perform one of the following actions:

• Type replacement text.

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• To insert a macro (for example, the current date or time), click the trackwheel. Click Insert Macro.

6. In the Using field, perform one of the following actions:

• To capitalize the entry exactly as you typed it, click Specified Case.

• To capitalize the entry according to the context, click SmartCase.

7. Set the language.

8. Click the trackwheel.

9. Click Save.

Turn off AutoText for SMS text messages

1. In the device options, click SMS.

2. Set the Disable AutoText field to Yes.

3. Click the trackwheel.

4. Click Save.

Change an AutoText entry

1. In the device options, click AutoText.

2. Click an AutoText entry.

3. Click Edit.

4. Change the AutoText entry.

5. Click the trackwheel.

6. Click Save.

Delete an AutoText entry

1. In the device options, click AutoText.

2. Highlight an AutoText entry.

3. Click the trackwheel.

4. Click Delete.

Undo an AutoText change

Press the Backspace/Delete key twice.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.

• To capitalize a letter, hold the letter key until the capitalized letter appears.

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• To type the alternate character on a key, press the Alt key and the character key.

• To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the

trackwheel up until ü appears. Release the letter key when the accented or special character appears.

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a text field, hold the Alt key and press the number key.

• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.

• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.

Insert symbols

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

• To type the currency symbol assigned to the Currency key, press the Currency key.

Work with text

• To highlight a line of text, press the Shift key and roll the trackwheel.

• To highlight text character by character, hold the Shift key and roll the trackwheel.

• To cancel a text selection, press the Escape key.

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackwheel.

• To paste highlighted text when typing, press the Shift key and click the trackwheel.

Typing troubleshooting

I cannot check spelling

You can only check spelling in English, French, German, Italian, and Spanish.

You can only check the spelling of text that you type.

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Search

Messages, attachments, and web pages

Search for messages

You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

1. In a message list, click the trackwheel.

2. Click Search.

3. Specify the search criteria.

4. Click the trackwheel.

5. Perform one of the following actions:

• To search for messages without saving your search criteria, click Search.

• To save the search criteria, click Save. Type a title. Click the trackwheel. Click Save.

• To search for messages using the criteria from your last search, click Last. Click the trackwheel. Click Search.

Note: If you search for messages, your device does not search attachments. To stop a search, press the Escape key.

Search criteria

Search Type:

Change whether you search for messages on your device or for messages in an email application on your computer or in another integrated email account.

Name:

Specify one or more contacts or email addresses that your BlackBerry® device should search for in messages. You can also specify part of a name to widen the search.

In:

Change the type of address field that your device should search in for the name or email address.

Subject:

Specify one or more words that your device should search for in the subject of messages.

Message:

Specify one or more words that your device should search for in the body of messages.

Include Encrypted Messages:

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Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages.

Service:

If your device is associated with more than one email address, change the email account that your device should search in for messages.

Folder:

Change the folder that your device should search for messages in.

Show:

Change the status of messages that your device should search for.

Type:

Change the type of messages that your device should search for.

Manage message search results

You can manage results of searches for messages in an email application on your computer or in another integrated email account.

1. In the search results, highlight a message.

2. Click the trackwheel.

3. Perform one of the following actions:

• To view more available search results, click Get More Results.

• To add a message to a message list, click Add.

• To add all the messages to a message list, click Add All.

• To delete a message from the search results, click Delete.

• To delete the search results, click Delete Search.

• To start a new search, click Search.

CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account.

Search for messages by contact or subject

You can search for messages on your BlackBerry® device by contact or subject.

1. In a message list, highlight a message.

2. Click the trackwheel.

3. Click one of the following menu items:

• Search Sender

• Search Recipient

• Search Subject

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

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1. In a message, in an attachment, or on a web page, click the trackwheel.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, click the trackwheel. Click Find Next.

View a list of saved searches

1. In a message list, click the trackwheel.

2. Click Search.

3. Click the trackwheel.

4. Click Recall.

Change a saved search

1. In the list of saved searches, highlight a search.

2. Click the trackwheel.

3. Click Edit Search.

4. Edit the search criteria.

5. Click the trackwheel.

6. Click Save.

Delete a saved search

1. In the list of saved searches, highlight a search.

2. Click the trackwheel.

3. Click Delete Search.

Organizer data

Search for organizer data

You can search for organizer data on your BlackBerry® device that contains specific information.

1. In the search application, perform any of the following actions:

• In the Text field, type text or a phone number to search for.

• In the Name field, specify a contact name to search for.

2. Select the check box beside one or more applications.

3. Click the trackwheel.

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4. Click Search.

Note: If you type more than one word in the Text or Name field, only items that contain all the words appear. To stop a search, press the Escape key.

Search for contacts in your organization's address book

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. In the address book, click the trackwheel.

2. Click Lookup.

3. Type part or all of a contact name.

4. Click the trackwheel.

Manage address lookup results

1. In the address lookup results, highlight a contact.

2. Click the trackwheel.

3. Perform one of the following actions:

• To add a contact to your address book, click Add.

• To add all the contacts, click Add All.

• To view information for a contact, click View.

• To delete a contact from the address lookup results, click Delete.

• To delete the address lookup results, click Delete Lookup.

• To start a new address lookup, click Lookup.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

• To search for text in a message, press S.

• To search for text in an attachment or on a web page, press F.

• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press F.

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Attachments

Attachment basics

About attachments

You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.

If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the device memory until you delete the email message.

You can download attachments and store them in the device memory. If you delete an email message that contains an attachment that you have downloaded, the attachment is stored in the device memory until you delete it from your device.

To change attachments that you download, you can use third-party editing applications that are designed for use on BlackBerry devices. If Word to Go™ by DataViz® is available on your device, you can use this application to change some document attachments. For more information about Word to Go, visit www.dataviz.com.

Open an attachment

Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a message, click the trackwheel.

2. If necessary, click Retrieve Attachment Information.

3. Click Open Attachment.

4. If necessary, on the Attachments screen, click an attachment.

5. If necessary, in the dialog box, click an option.

Download an attachment

1. In a message, highlight an attachment.

2. Click the trackwheel.

3. Click Download Attachment.

4. Click Download.

5. Highlight the folder that you want to save the attachment in.

6. Click the trackwheel.

7. Click Select Folder.

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Stop downloading an attachment

1. In a message, highlight an attachment that you are downloading.

2. Click the trackwheel.

3. Click Cancel Download.

Open a link in an attachment

Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In an attachment, click a link.

2. Click Retrieve.

To return to the attachment, press the Escape key.

View properties for an attachment

You can view the size, author, publication date, and other attachment properties for an attachment.

1. In an attachment, click the trackwheel.

2. Click Retrieve Info or View Info.

Set font options for an attachment

1. In an attachment, click the trackwheel.

2. Click Options.

3. Set the font fields.

4. Click the trackwheel.

5. Click Save.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, click the trackwheel.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, click the trackwheel. Click Find Next.

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Document attachments

Open a password-protected .pdf file attachment

1. When the "Password protected document" message appears, press the Escape key.

2. Click Password.

3. Type the password.

4. Press the Enter key.

5. Click the trackwheel.

6. Click Retrieve.

7. Click Yes.

View tracked changes in a document

1. In a document, click the trackwheel.

2. Click Show Changes.

To hide tracked changes, click the trackwheel. Click Hide Changes.

View the table of contents in a document

Depending on the document type, you might not be able to view the table of contents.

1. In a document, click the trackwheel.

2. Click Table of Contents.

To move to a specific heading, click a heading. Click View.

Spreadsheet attachments

Move to a specific cell

1. In a spreadsheet, click the trackwheel.

2. Click Go to Cell.

3. Type the cell co-ordinates.

4. Click the trackwheel.

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View the content of a cell

1. In a spreadsheet cell, click the trackwheel.

2. Click View Cell.

View a list of worksheets

1. In a spreadsheet, click the trackwheel.

2. Click Table of Contents.

To move to a specific worksheet, click a worksheet. Click View.

Switch worksheets

1. In a spreadsheet, click the trackwheel.

2. Click Next Sheet or Prev Sheet.

Change the size of a column

In a spreadsheet, perform one of the following actions:

• To change the size of a column, click the column label. Click a size.

• To view all the text in a column, click the column label. Click Fit.

• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size.

• To change the column size for all spreadsheets, click the trackwheel. Click Options. Set the Column Width field. Click the trackwheel. Click Save.

Set display options for a spreadsheet

1. In a spreadsheet, click the trackwheel.

2. Click Options.

3. Perform any of the following actions:

• To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.

• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.

4. Click the trackwheel.

5. Click Save.

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Media attachments

View a list of pages in a multi-page .tif file attachment

You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file.

1. In a multi-page .tif file attachment, click the trackwheel.

2. Click Table of Contents.

To move to a specific page, click a page. Click View.

Switch pages in a multi-page .tif file attachment

1. In a multi-page .tif file attachment, click the trackwheel.

2. Click Next Page or Prev Page.

Presentation attachments

Switch presentation views

1. In a presentation, click the trackwheel.

2. Perform one of the following actions:

• To view text only, click View Text.

• To view text and slides, click View Both.

To view the presentation in its original format, click View Slides.

Switch slides

1. In a presentation, click the trackwheel.

2. Click Next Slide or Prev Slide.

Rotate a slide

1. When viewing a presentation in slide view, click a slide.

2. Click Rotate.

Zoom in to or out from a slide

1. When viewing a presentation in slide view, click a slide.

2. Click Zoom.

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3. Roll the trackwheel.

To zoom back to the original slide size, click the trackwheel twice. Click Fit to Screen.

Save a slide

1. When viewing a presentation in slide view, press the Menu key.

2. Click Save Slide.

3. Type a name for the file.

4. Click Save.

vCard contact attachments

About vCard contact attachments

vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the address book on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.

Open a vCard contact attachment

1. In a message, click a vCard® contact attachment.

2. Click View Attachment.

Add a contact to your address book from a vCard contact attachment

1. In a vCard® contact attachment, click the trackwheel.

2. Click Add to Address Book or Update Address.

Attachment shortcuts

• To search for text in an attachment, press F.

• To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

• To move to a specific cell, press G.

• To view the content of a cell, press the Space key.

• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

• To view hidden columns or rows, press H. To hide the columns or rows, press H.

In a presentation

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• To switch presentation views, press M.

• To move to the next slide, verify that you are viewing the presentation in slide view. Press N.

• To move to the previous slide, verify that you are viewing the presentation in slide view. Press P.

• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the

presentation in text view or in text and slide view. Press G.

Attachment troubleshooting

A skipped content bar appears in a document

More attachment content is available for you to download to your BlackBerry® device. To download the content, click the skipped content bar. Click More.

A message or attachment does not appear or is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.

• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. To download the slide, highlight the slide. Click the trackwheel. Click Retrieve.

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Synchronization

About synchronization

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.

If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.

Reconcile email messages over the wireless network

Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Reconciliation.

4. Set the Wireless Reconcile field to On.

5. Click the trackwheel.

6. Click Save.

To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.

Delete email messages over the wireless network

Set the Delete On option for each email address that is associated with your BlackBerry® device.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Reconciliation.

4. Set the Delete On field.

5. Click the trackwheel.

6. Click Save.

It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld.

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Prerequisites: Wireless data synchronization

• Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

• Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

Synchronize organizer data over the wireless network

1. In the address book, a calendar, the task list, or the memo list, click the trackwheel.

2. Click Options.

3. To synchronize calendar entries, click a calendar.

4. Change the Wireless Synchronization field to Yes.

5. Click the trackwheel.

6. Click Save.

To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No.

About synchronization conflicts

A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.

If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Manage email reconciliation conflicts

Set the On Conflicts option for each email address that is associated with your BlackBerry® device.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Reconciliation.

4. Set the On Conflicts field.

5. Click the trackwheel.

6. Click Save.

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Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online Help.

About backing up and restoring device data

If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.

Prerequisites: Wireless data restoration

• Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

• Verify that your administrator has provided you with an enterprise activation password.

• Verify that your device is connected to the wireless network.

Delete all device data

Verify that you have a backup copy of your BlackBerry® device data. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts.

1. In the device options, click Security Options.

2. Click General Settings.

3. Click the trackwheel.

4. Click Wipe Handheld.

5. To delete all third-party applications from your device, select the Include third-party applications check box.

6. Click Continue.

7. Type blackberry.

Empty the deleted items folder on your computer from your device

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and that wireless email reconciliation is turned on. For more information, contact your administrator.

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1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Reconciliation.

4. Click the trackwheel.

5. Click Purge Deleted Items.

Synchronization troubleshooting

Email messages are not reconciling over the wireless network

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually. In a message list, click the trackwheel. Click Reconcile Now.

I am not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.

Email messages are not being deleted over the wireless network

Try performing the following actions:

• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation.

• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.

Organizer data is not synchronizing over the wireless network

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.

• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help.