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Table of contents
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Blackberry 8320 User Guide

User Guide
BlackBerry 8320 Smartphone
SWD-280417-0206031043-032
Contents
BlackBerry basics..................................................................................................................................................................................................................................11
Switch applications..........................................................................................................................................................................................................................................11
Assign an application to a Convenience key................................................................................................................................................................................................11
Set owner information.....................................................................................................................................................................................................................................11
Turn on standby mode.....................................................................................................................................................................................................................................11
About links.........................................................................................................................................................................................................................................................11
Create a link for a PIN.....................................................................................................................................................................................................................................12
BlackBerry basics shortcuts........................................................................................................................................................................................................................... 12
BlackBerry basics troubleshooting................................................................................................................................................................................................................12
BlackBerry basics shortcuts........................................................................................................................................................................................................................... 12
Phone shortcuts...............................................................................................................................................................................................................................................13
Camera and video camera shortcuts............................................................................................................................................................................................................13
Media shortcuts...............................................................................................................................................................................................................................................14
Message shortcuts...........................................................................................................................................................................................................................................14
Typing shortcuts..............................................................................................................................................................................................................................................15
Search shortcuts..............................................................................................................................................................................................................................................15
Attachment shortcuts.....................................................................................................................................................................................................................................16
Browser shortcuts............................................................................................................................................................................................................................................16
Map shortcuts...................................................................................................................................................................................................................................................17
Calendar shortcuts.......................................................................................................................................................................................................................................... 17
Phone......................................................................................................................................................................................................................................................19
Emergency calls...............................................................................................................................................................................................................................................21
Volume...............................................................................................................................................................................................................................................................21
Voice mail.........................................................................................................................................................................................................................................................22
Speed dial.........................................................................................................................................................................................................................................................22
Conference calls..............................................................................................................................................................................................................................................23
Caller ID...........................................................................................................................................................................................................................................................24
Call logs............................................................................................................................................................................................................................................................25
Call waiting......................................................................................................................................................................................................................................................26
Call forwarding................................................................................................................................................................................................................................................27
Call blocking....................................................................................................................................................................................................................................................28
Fixed dialling...................................................................................................................................................................................................................................................29
Smart dialling...................................................................................................................................................................................................................................................31
TTY support......................................................................................................................................................................................................................................................32
Phone options..................................................................................................................................................................................................................................................33
Phone shortcuts...............................................................................................................................................................................................................................................13
Phone troubleshooting..................................................................................................................................................................................................................................36
Make a call using a voice command.............................................................................................................................................................................................................37
Dial an extension using a voice command..................................................................................................................................................................................................37
Check your phone number using a voice command..................................................................................................................................................................................37
Check the wireless coverage level using a voice command.....................................................................................................................................................................37
Check the battery power level using a voice command............................................................................................................................................................................37
Change the voice dialling language............................................................................................................................................................................................................37
Set playback options for voice dialling........................................................................................................................................................................................................38
Improve voice recognition of numbers........................................................................................................................................................................................................39
Camera and video camera..................................................................................................................................................................................................................41
View the number of remaining pictures.......................................................................................................................................................................................................41
Change the size of the viewfinder for a picture..........................................................................................................................................................................................41
View the amount of memory available for recording videos....................................................................................................................................................................42
Camera and video camera options...............................................................................................................................................................................................................42
Camera and video camera shortcuts............................................................................................................................................................................................................13
Camera and video camera troubleshooting...............................................................................................................................................................................................44
Media..................................................................................................................................................................................................................................................... 45
Transferring and downloading media files.................................................................................................................................................................................................45
Playing media files and recording voice notes...........................................................................................................................................................................................47
Managing media files....................................................................................................................................................................................................................................49
Viewing pictures............................................................................................................................................................................................................................................. 53
Managing pictures..........................................................................................................................................................................................................................................55
Media card options.........................................................................................................................................................................................................................................56
Media shortcuts...............................................................................................................................................................................................................................................14
Media troubleshooting...................................................................................................................................................................................................................................58
Messages................................................................................................................................................................................................................................................61
Message basics................................................................................................................................................................................................................................................61
Email messages..............................................................................................................................................................................................................................................66
PIN messages..................................................................................................................................................................................................................................................73
SMS text messages.........................................................................................................................................................................................................................................74
MMS messages................................................................................................................................................................................................................................................77
Message list options........................................................................................................................................................................................................................................81
Message shortcuts...........................................................................................................................................................................................................................................14
Message troubleshooting..............................................................................................................................................................................................................................86
Typing.....................................................................................................................................................................................................................................................91
Typing input methods....................................................................................................................................................................................................................................93
Spelling checker.............................................................................................................................................................................................................................................94
Custom dictionary..........................................................................................................................................................................................................................................96
AutoText...........................................................................................................................................................................................................................................................97
Typing shortcuts..............................................................................................................................................................................................................................................15
Typing troubleshooting.................................................................................................................................................................................................................................99
Search...................................................................................................................................................................................................................................................101
Messages, attachments and web pages.....................................................................................................................................................................................................101
Organiser data...............................................................................................................................................................................................................................................103
Search shortcuts..............................................................................................................................................................................................................................................15
Attachments........................................................................................................................................................................................................................................105
Attachment basics........................................................................................................................................................................................................................................105
Document attachments................................................................................................................................................................................................................................107
Spreadsheet attachments............................................................................................................................................................................................................................107
vCard contact attachments..........................................................................................................................................................................................................................110
Attachment shortcuts.....................................................................................................................................................................................................................................16
Attachment troubleshooting.........................................................................................................................................................................................................................111
About synchronisation...................................................................................................................................................................................................................................113
Reconcile email messages over the wireless network..............................................................................................................................................................................113
Delete email messages over the wireless network...................................................................................................................................................................................113
Prerequisites: Wireless data synchronisation............................................................................................................................................................................................114
Synchronise organiser data over the wireless network...........................................................................................................................................................................114
About synchronisation conflicts..................................................................................................................................................................................................................114
Manage email reconciliation conflicts........................................................................................................................................................................................................114
Manage data synchronisation conflicts......................................................................................................................................................................................................115
About backing up and restoring device data.............................................................................................................................................................................................115
Synchronisation troubleshooting................................................................................................................................................................................................................116
Browser.................................................................................................................................................................................................................................................119
Browser basics................................................................................................................................................................................................................................................119
Web feeds.......................................................................................................................................................................................................................................................125
Browser options.............................................................................................................................................................................................................................................127
Browser security............................................................................................................................................................................................................................................130
Browser push..................................................................................................................................................................................................................................................132
Browser shortcuts............................................................................................................................................................................................................................................16
Browser troubleshooting..............................................................................................................................................................................................................................134
Applications........................................................................................................................................................................................................................................135
Receive a device password prompt before you add an application......................................................................................................................................................135
Maps.....................................................................................................................................................................................................................................................139
Map basics......................................................................................................................................................................................................................................................139
Maps bookmarks............................................................................................................................................................................................................................................141
Map options....................................................................................................................................................................................................................................................142
Map shortcuts...................................................................................................................................................................................................................................................17
Maps troubleshooting..................................................................................................................................................................................................................................144
GPS technology..................................................................................................................................................................................................................................145
About GPS technology.................................................................................................................................................................................................................................145
Get your GPS location..................................................................................................................................................................................................................................145
GPS technology troubleshooting................................................................................................................................................................................................................145
Contacts...............................................................................................................................................................................................................................................147
Customising contacts...................................................................................................................................................................................................................................149
Categories......................................................................................................................................................................................................................................................150
Mailing lists....................................................................................................................................................................................................................................................152
Multiple address books.................................................................................................................................................................................................................................153
Contact list options.......................................................................................................................................................................................................................................155
Contact troubleshooting..............................................................................................................................................................................................................................156
Calendar...............................................................................................................................................................................................................................................157
Calendar basics..............................................................................................................................................................................................................................................157
Meetings.........................................................................................................................................................................................................................................................159
Multiple calendars........................................................................................................................................................................................................................................164
Calendar troubleshooting............................................................................................................................................................................................................................165
Tasks.....................................................................................................................................................................................................................................................167
Task basics......................................................................................................................................................................................................................................................167
Categories......................................................................................................................................................................................................................................................150
Memos...................................................................................................................................................................................................................................................173
Categories......................................................................................................................................................................................................................................................150
Memo list options..........................................................................................................................................................................................................................................175
Alarm.....................................................................................................................................................................................................................................................177
About the alarm.............................................................................................................................................................................................................................................177
Turn on the alarm..........................................................................................................................................................................................................................................177
Silence the alarm...........................................................................................................................................................................................................................................177
Calculator............................................................................................................................................................................................................................................179
Use the calculator.........................................................................................................................................................................................................................................179
Convert a measurement...............................................................................................................................................................................................................................179
Bluetooth technology basics........................................................................................................................................................................................................................181
Bluetooth technology options.....................................................................................................................................................................................................................183
Bluetooth technology troubleshooting......................................................................................................................................................................................................186
Date and time.....................................................................................................................................................................................................................................189
Notification profiles...........................................................................................................................................................................................................................191
Notification basics.........................................................................................................................................................................................................................................191
LED notification.............................................................................................................................................................................................................................................193
Notification profile troubleshooting..........................................................................................................................................................................................................196
Contacts..........................................................................................................................................................................................................................................................197
Conversations................................................................................................................................................................................................................................................199
Availability......................................................................................................................................................................................................................................................201
Backlighting..................................................................................................................................................................................................................................................203
Display options.............................................................................................................................................................................................................................................203
Keyboard options.........................................................................................................................................................................................................................................205
Themes...........................................................................................................................................................................................................................................................206
Display troubleshooting..............................................................................................................................................................................................................................207
Change the display language....................................................................................................................................................................................................................209
Add a display language...............................................................................................................................................................................................................................209
Delete a display language..........................................................................................................................................................................................................................209
About typing input languages....................................................................................................................................................................................................................209
Change the typing input language..............................................................................................................................................................................................................94
Turn off the shortcut for switching typing input languages...................................................................................................................................................................210
Change the input options for SureType technology................................................................................................................................................................................210
Change the voice dialling language............................................................................................................................................................................................................37
Set display options for contacts..................................................................................................................................................................................................................155
Language troubleshooting............................................................................................................................................................................................................................211
Wireless network coverage..............................................................................................................................................................................................................213
Turn off a wireless connection ....................................................................................................................................................................................................................213
Network connection indicators...................................................................................................................................................................................................................213
Check the wireless coverage level using a voice command.....................................................................................................................................................................37
Change the order of preferred wireless networks....................................................................................................................................................................................215
Delete a wireless network from the preferred wireless network list.....................................................................................................................................................215
Turn off data service.....................................................................................................................................................................................................................................216
About roaming...............................................................................................................................................................................................................................................216
Switch wireless networks manually............................................................................................................................................................................................................216
Verify the status of network connections and services...........................................................................................................................................................................216
Wi-Fi connection settings.............................................................................................................................................................................................................................217
Advanced Wi-Fi connection settings.........................................................................................................................................................................................................220
UMA connection settings............................................................................................................................................................................................................................222
Wireless network coverage troubleshooting............................................................................................................................................................................................222
Power, battery and memory............................................................................................................................................................................................................ 225
Turn off your device......................................................................................................................................................................................................................................225
Set your device to turn on and turn off automatically............................................................................................................................................................................225
Check the battery power level....................................................................................................................................................................................................................225
Check the battery power level using a voice command............................................................................................................................................................................37
Reset the device............................................................................................................................................................................................................................................225
Extend battery life........................................................................................................................................................................................................................................225
View the amount of available memory on your device...........................................................................................................................................................................226
Best practice: Optimising your device performance...............................................................................................................................................................................226
SIM card...............................................................................................................................................................................................................................................227
Add a contact to your SIM card .................................................................................................................................................................................................................154
Copy a contact from your address book to your SIM card......................................................................................................................................................................154
Delete a SIM card contact...........................................................................................................................................................................................................................155
Store SMS text messages on your SIM card...............................................................................................................................................................................................75
About SIM card security..............................................................................................................................................................................................................................228
Protect your SIM card with a PIN..............................................................................................................................................................................................................229
Change the SIM card PIN...........................................................................................................................................................................................................................229
Change the display name for a phone number.......................................................................................................................................................................................229
Security................................................................................................................................................................................................................................................231
Security basics...............................................................................................................................................................................................................................................231
Password keeper...........................................................................................................................................................................................................................................232
Encryption......................................................................................................................................................................................................................................................234
Memory cleaning..........................................................................................................................................................................................................................................236
Certificates.....................................................................................................................................................................................................................................................237
Certificate servers........................................................................................................................................................................................................................................243
Key stores......................................................................................................................................................................................................................................................245
Smart cards....................................................................................................................................................................................................................................................247
Software tokens............................................................................................................................................................................................................................................250
VPN settings..................................................................................................................................................................................................................................................251
About PGP keys.............................................................................................................................................................................................................................................252
About security self-tests..............................................................................................................................................................................................................................252
Verify security software ..............................................................................................................................................................................................................................252
Security troubleshooting.............................................................................................................................................................................................................................252
Third-party application control......................................................................................................................................................................................................255
About permissions for third-party applications.......................................................................................................................................................................................255
Reset connection permissions for third-party applications ..................................................................................................................................................................255
About direct Internet connections for third-party applications...........................................................................................................................................................255
Set up a direct Internet connection for a third-party application........................................................................................................................................................255
Set permissions for a third-party application..........................................................................................................................................................................................255
Connection permissions for third-party applications.............................................................................................................................................................................256
Interaction permissions for third-party applications.............................................................................................................................................................................256
Data permissions for third-party applications.........................................................................................................................................................................................257
BrickBreaker......................................................................................................................................................................................................................................259
About BrickBreaker......................................................................................................................................................................................................................................259
BrickBreaker capsules.................................................................................................................................................................................................................................259
BrickBreaker scoring....................................................................................................................................................................................................................................260
Play BrickBreaker.........................................................................................................................................................................................................................................260
Adjust the volume............................................................................................................................................................................................................................................21
Set the paddle speed...................................................................................................................................................................................................................................260
Submit a score to the BrickBreaker high score website..........................................................................................................................................................................261
Check the high scores on the BrickBreaker web site..............................................................................................................................................................................261
Service books.....................................................................................................................................................................................................................................263
About service books.....................................................................................................................................................................................................................................263
Accept a service book .................................................................................................................................................................................................................................263
Delete a service book...................................................................................................................................................................................................................................263
BlackBerry basics troubleshooting................................................................................................................................................................................................................12
Phone troubleshooting..................................................................................................................................................................................................................................36
Camera and video camera troubleshooting...............................................................................................................................................................................................44
Media troubleshooting...................................................................................................................................................................................................................................58
Message troubleshooting..............................................................................................................................................................................................................................86
Typing troubleshooting.................................................................................................................................................................................................................................99
Attachment troubleshooting.........................................................................................................................................................................................................................111
Synchronisation troubleshooting................................................................................................................................................................................................................116
Browser troubleshooting..............................................................................................................................................................................................................................134
Maps troubleshooting..................................................................................................................................................................................................................................144
Contact troubleshooting..............................................................................................................................................................................................................................156
Calendar troubleshooting............................................................................................................................................................................................................................165
Bluetooth technology troubleshooting......................................................................................................................................................................................................186
Notification profile troubleshooting..........................................................................................................................................................................................................196
Display troubleshooting..............................................................................................................................................................................................................................207
Language troubleshooting............................................................................................................................................................................................................................211
Wireless network coverage troubleshooting............................................................................................................................................................................................222
Security troubleshooting.............................................................................................................................................................................................................................252
Diagnostic reports........................................................................................................................................................................................................................................278
Wi-Fi diagnostic reports..............................................................................................................................................................................................................................280
Glossary..............................................................................................................................................................................................................................................283
10

BlackBerry basics

Switch applications

1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.

Set owner information

1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.

Turn on standby mode

If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, websites and email addresses and can use these links to make calls, visit websites or start composing messages quickly.
11

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN.

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen or application list, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.

BlackBerry basics troubleshooting

No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
12

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen or application list, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, press the O key.
• To add an extension to a phone number, press the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key.
• To switch the audio path to wired headphones during a call, press the Speakerphone key. To switch back to the previous audio path, press the Speakerphone key again.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To view your contact list in the phone, hold the Send key.
• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Camera and video camera shortcuts

• To take a picture, press the Right Convenience key.
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
13

Media shortcuts

• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press N.
• To play the previous song in a category, press P.
• To amplify the volume for songs, ringtones and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.
• To rotate a picture, press L.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To fit a picture to the screen size, press 1.

Message shortcuts

In a message
• To reply to a message, press R.
• To reply to all in an email message or a PIN message, press L.
• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, highlight the contact in an email message. Press Q. To view the display name, press Q again.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
14
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.

Typing shortcuts

• To insert a full stop, press the Space key twice. The next letter is capitalised.
• To capitalise a letter, hold the letter key until the capital letter appears.
• To type the alternative character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.
• To turn on CAPS lock, press the Alt key and the Right Shift key. To turn off CAPS lock, press the Shift key.
• To switch typing input languages, in the device options, on the Language screen, check that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.
Insert symbols
• To insert an at sign (@) or a full stop (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message, press S.
15
• To search for text in an attachment or on a web page, press F.
• To search for text in a presentation attachment, check that you are viewing the presentation in text view or in text and slide view. Press F.

Attachment shortcuts

• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H. To hide the columns or rows, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide, check that you are viewing the presentation in slide view. Press N.
• To move to the previous slide, check that you are viewing the presentation in slide view. Press P.
• To move to the last cursor position after closing and reopening a presentation attachment, check that you are viewing the presentation in text view or in text and slide view. Press G.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To switch between Column view and Page view, press Z.
• To move to a specific web page, press G.
• To return to the home page, press H.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press I.
• To refresh a web page, press R.
• To view the web page address for a link, highlight a link. Press L.
• To view the web page address for a web page, press P.
• To save a web page to a message list, press S.
16
• To follow a link, highlight or hover over the link. Press the Enter key.
• To hide the banner, press U. To view the banner, press U.
• To open the browser options, in the browser, press O.
• To hide the browser, press D.
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.

Map shortcuts

• To zoom in to a map, press I.
• To zoom out from a map, press O.
• To view status information at the top of a map, press U. To hide status information at the top of a map, press U.
• To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key.
• To move to the next direction on a route, press N.
• To move to the previous direction on a route, press P.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week or month, press the Space key.
• To move to the previous day, week or month, press the Shift key and the Space key.
• To move to the current date, press T.
• To move to a specific date, press G.
17
18

Phone

Phone basics

Find your phone number
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
To end the call, press the key.
Answer a second call
1. Press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
key.
Mute a call
During a call, press the Mute key. To turn mute off, press the Mute key again.
Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on the speakerphone
During a call, press the Speakerphone key. To turn off the speakerphone, press the Speakerphone key again.
19
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type a letter, hold the Alt key. Press the letter key.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
Check that dialling from the Lock screen is turned on.
1. On the Lock screen, press the Enter key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip or adjust the volume of a song or a video in the media application.
For more information about using the headset, see the documentation that came with your headset.
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Emergency calls

About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America, 999 in the UK and 112 in countries that are part of the European Union).
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

Volume

Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You can only change sound quality for the earpiece on your BlackBerry® device.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
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Improve sound quality for all calls
You can only change sound quality for the earpiece on your BlackBerry® device.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Call Audio field.
5. Press the Menu key.
6. Click Save.

Voice mail

Check your voice mail
Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.

Speed dial

Assign a speed dial number to a key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
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5. Click a contact.
Change the contact assigned to a speed dial key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key.
Click the trackball.
• To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Speak privately with a contact during a conference call
1. During a conference call, press the Menu key.
2. Click Split Call.
3. Click a contact.
To return to the conference call, press the Menu key. Click Join.
Disconnect a contact from a conference call
1. During a conference call, press the Menu key.
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2. Click Drop Call.
3. Click a contact.
Leave a conference call
Check that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you.
1. During a conference call, press the Menu key.
2. Click Transfer.

Caller ID

Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Centre the picture in the box.
8. Click the trackball.
9. Click Crop and Save.
Change the caller ID picture for a contact
1. When changing a contact, highlight the caller ID picture.
2. Press the Menu key.
3. Click Replace Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Centre the picture in the box.
8. Click the trackball.
9. Click Crop and Save.
Delete the caller ID picture for a contact
1. In the address book, highlight a contact.
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2. Press the Menu key.
3. Click Edit.
4. Click the caller ID picture.
5. Click Delete Picture.
6. Click the trackball.
7. Click Save.

Call logs

About call logs
Call logs include the date on which you called your contact, the phone number that you called and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select a call log type option.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type call notes.
7. Click the trackball.
8. Click Save.
Change call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
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3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Change the call notes.
7. Click the trackball.
8. Click Save.
Send a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Click the trackball.
9. Click Save.

Call waiting

Prerequisites: Call waiting
• Check that your wireless service plan includes this service.
• Check that your wireless service provider has set up your SIM card for this service.
Turn on call waiting
If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active phone number only.
1. In the phone, press the Menu key.
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2. Click Options.
3. Click Call Waiting.
4. Change the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.
To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated with your BlackBerry® device, you can only change call forwarding options for the active phone number.
For more information, contact your wireless service provider.
Prerequisites: Call forwarding
• Check that your wireless service plan includes this service.
• Check that your wireless service provider has set up your SIM card for this service.
Forward calls
Check that you have one or more call forwarding numbers.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click a call forwarding number.
6. Press the Menu key.
7. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
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5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Edit.
8. Change the phone number.
9. Click the trackball.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.

Call blocking

About call blocking
You can block all incoming calls or block incoming calls only when you roam to another wireless network.
You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.
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