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Blackberry 8100 User Manual

User Guide
BlackBerry Pearl 8100 smartphone
SWDT66781-66781-1127010442-001
Contents
BlackBerry basics ................................................................................................................................................................................................................................ 11
About typing input methods ......................................................................................................................................................................................................................... 11
Type text using SureType technology ......................................................................................................................................................................................................... 11
Type text using multi-tap .............................................................................................................................................................................................................................. 11
Switch typing input methods ........................................................................................................................................................................................................................ 11
Switch applications ....................................................................................................................................................................................................................................... 12
Set owner information .................................................................................................................................................................................................................................. 12
Turn on standby mode .................................................................................................................................................................................................................................. 12
About links ...................................................................................................................................................................................................................................................... 12
Create a link for a PIN ................................................................................................................................................................................................................................... 13
Expand a folder .............................................................................................................................................................................................................................................. 13
BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 13
No application opens when I press a Convenience key .......................................................................................................................................................................... 13
Shortcuts .............................................................................................................................................................................................................................................. 15
BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 13
Phone shortcuts ............................................................................................................................................................................................................................................. 15
Camera shortcuts .......................................................................................................................................................................................................................................... 16
Message shortcuts ........................................................................................................................................................................................................................................ 16
Typing shortcuts ............................................................................................................................................................................................................................................ 16
Search shortcuts ............................................................................................................................................................................................................................................ 17
Attachment shortcuts .................................................................................................................................................................................................................................... 17
Browser shortcuts .......................................................................................................................................................................................................................................... 18
Media shortcuts ............................................................................................................................................................................................................................................. 18
Maps shortcuts ............................................................................................................................................................................................................................................... 18
Calendar shortcuts ........................................................................................................................................................................................................................................ 19
Phone .................................................................................................................................................................................................................................................... 21
Phone basics ................................................................................................................................................................................................................................................... 21
Emergency calls ............................................................................................................................................................................................................................................ 23
Volume ............................................................................................................................................................................................................................................................ 23
Voice dialing .................................................................................................................................................................................................................................................. 24
Voice mail ....................................................................................................................................................................................................................................................... 25
Speed dial ...................................................................................................................................................................................................................................................... 26
Conference calls ............................................................................................................................................................................................................................................ 27
Caller ID ......................................................................................................................................................................................................................................................... 28
Call logs .......................................................................................................................................................................................................................................................... 29
Call waiting .................................................................................................................................................................................................................................................... 30
Call forwarding ............................................................................................................................................................................................................................................... 31
Call blocking .................................................................................................................................................................................................................................................. 32
Fixed dialing .................................................................................................................................................................................................................................................. 33
Smart dialing ................................................................................................................................................................................................................................................. 35
TTY support .................................................................................................................................................................................................................................................... 35
Phone settings .............................................................................................................................................................................................................................................. 36
Phone shortcuts ............................................................................................................................................................................................................................................. 15
Phone troubleshooting ................................................................................................................................................................................................................................ 39
Voice dialing ....................................................................................................................................................................................................................................... 24
Make a call using a voice command .......................................................................................................................................................................................................... 24
Dial an extension using a voice command ................................................................................................................................................................................................ 24
Use a headset ................................................................................................................................................................................................................................................ 22
Check your phone number using a voice command ................................................................................................................................................................................ 24
Check the battery power level using a voice command ......................................................................................................................................................................... 42
Set the voice dialing language ................................................................................................................................................................................................................... 24
Turn off choice lists for voice commands .................................................................................................................................................................................................. 24
Set the matching sensitivity level for voice commands .......................................................................................................................................................................... 25
Turn off voice prompts ................................................................................................................................................................................................................................. 25
Set playback options for voice dialing ....................................................................................................................................................................................................... 25
Improve voice recognition of numbers ...................................................................................................................................................................................................... 25
Voice dialing troubleshooting ..................................................................................................................................................................................................................... 43
Camera ................................................................................................................................................................................................................................................. 45
Zoom in to or out from a subject ................................................................................................................................................................................................................ 45
Take a picture ............................................................................................................................................................................................................................................... 45
Set the default flash mode .......................................................................................................................................................................................................................... 45
Change the flash mode for a picture ......................................................................................................................................................................................................... 45
Set a location for storing pictures .............................................................................................................................................................................................................. 45
Set picture size .............................................................................................................................................................................................................................................. 46
Set picture quality ........................................................................................................................................................................................................................................ 46
Set white balance ......................................................................................................................................................................................................................................... 46
View the number of remaining pictures .................................................................................................................................................................................................... 46
Set the amount of memory available for media files ............................................................................................................................................................................. 46
Camera shortcuts .......................................................................................................................................................................................................................................... 16
Camera troubleshooting .............................................................................................................................................................................................................................. 47
Email messages .................................................................................................................................................................................................................................. 49
Email message basics .................................................................................................................................................................................................................................. 49
Email message folders .................................................................................................................................................................................................................................. 51
Sent messages ............................................................................................................................................................................................................................................... 52
Email message filters ................................................................................................................................................................................................................................... 53
Email message forwarding .......................................................................................................................................................................................................................... 56
Message settings .......................................................................................................................................................................................................................................... 57
Message list settings ................................................................................................................................................................................................................................... 59
Message shortcuts ........................................................................................................................................................................................................................................ 16
Message troubleshooting ............................................................................................................................................................................................................................ 62
PIN messages ..................................................................................................................................................................................................................................... 65
PIN message basics ..................................................................................................................................................................................................................................... 65
Sent messages ............................................................................................................................................................................................................................................... 52
Message list settings ................................................................................................................................................................................................................................... 59
Message shortcuts ........................................................................................................................................................................................................................................ 16
Message troubleshooting ............................................................................................................................................................................................................................ 62
SMS text messages ............................................................................................................................................................................................................................ 73
SMS text message basics ............................................................................................................................................................................................................................. 73
Sent messages ............................................................................................................................................................................................................................................... 52
Cell broadcasting .......................................................................................................................................................................................................................................... 76
Message settings .......................................................................................................................................................................................................................................... 57
Message list settings ................................................................................................................................................................................................................................... 59
Message shortcuts ........................................................................................................................................................................................................................................ 16
Message troubleshooting ............................................................................................................................................................................................................................ 62
MMS messages ................................................................................................................................................................................................................................... 83
MMS message basics ................................................................................................................................................................................................................................... 83
MMS message attachments ........................................................................................................................................................................................................................ 86
Message settings .......................................................................................................................................................................................................................................... 57
Message list settings ................................................................................................................................................................................................................................... 59
Message shortcuts ........................................................................................................................................................................................................................................ 16
Message troubleshooting ............................................................................................................................................................................................................................ 62
Typing .................................................................................................................................................................................................................................................. 95
Typing basics ................................................................................................................................................................................................................................................. 95
Typing input methods .................................................................................................................................................................................................................................. 97
AutoText ......................................................................................................................................................................................................................................................... 99
Word list ........................................................................................................................................................................................................................................................ 100
Typing shortcuts ............................................................................................................................................................................................................................................ 16
Typing troubleshooting .............................................................................................................................................................................................................................. 102
Search ................................................................................................................................................................................................................................................. 103
Search for messages ................................................................................................................................................................................................................................... 103
Search criteria .............................................................................................................................................................................................................................................. 103
Search for messages by contact or subject ............................................................................................................................................................................................. 104
Search for text in a message, attachment, web page, or memo ............................................................................................................................................................. 51
Search for organizer data and messages that contain specific information ..................................................................................................................................... 105
Search shortcuts ............................................................................................................................................................................................................................................ 17
Attachments ...................................................................................................................................................................................................................................... 107
Attachment basics ....................................................................................................................................................................................................................................... 107
Spreadsheet attachments ......................................................................................................................................................................................................................... 109
Media attachments ...................................................................................................................................................................................................................................... 110
vCard contact attachments ......................................................................................................................................................................................................................... 111
Attachment shortcuts .................................................................................................................................................................................................................................... 17
Synchronization ................................................................................................................................................................................................................................ 113
About synchronization ................................................................................................................................................................................................................................. 113
Wireless email reconciliation prerequisites ............................................................................................................................................................................................. 113
Reconcile email messages over the wireless network ............................................................................................................................................................................ 113
Delete email messages over the wireless network ................................................................................................................................................................................. 113
Wireless data synchronization prerequisites ........................................................................................................................................................................................... 114
Synchronize organizer data over the wireless network ......................................................................................................................................................................... 114
About synchronization conflicts ................................................................................................................................................................................................................ 114
Manage email reconciliation conflicts ...................................................................................................................................................................................................... 114
Manage data synchronization conflicts .................................................................................................................................................................................................... 115
Delete all device data .................................................................................................................................................................................................................................. 115
Empty the deleted items folder on your computer from your device ................................................................................................................................................... 115
Browser basics .............................................................................................................................................................................................................................................. 119
Bookmarks .................................................................................................................................................................................................................................................... 124
Web feeds ..................................................................................................................................................................................................................................................... 126
Browser settings .......................................................................................................................................................................................................................................... 128
Browser security .......................................................................................................................................................................................................................................... 130
Browser shortcuts .......................................................................................................................................................................................................................................... 18
Browser troubleshooting ............................................................................................................................................................................................................................ 134
Applications ...................................................................................................................................................................................................................................... 135
Add an application ...................................................................................................................................................................................................................................... 135
View properties for an application ........................................................................................................................................................................................................... 135
View the size of an application database ................................................................................................................................................................................................ 135
Media .................................................................................................................................................................................................................................................. 137
Media file management ............................................................................................................................................................................................................................. 139
Music and ring tones .................................................................................................................................................................................................................................. 143
Media card settings .................................................................................................................................................................................................................................... 146
Media shortcuts ............................................................................................................................................................................................................................................. 18
Maps .................................................................................................................................................................................................................................................... 151
Locations ....................................................................................................................................................................................................................................................... 151
Directions ..................................................................................................................................................................................................................................................... 152
Tracking ........................................................................................................................................................................................................................................................ 154
Location bookmarks .................................................................................................................................................................................................................................... 155
Maps shortcuts ............................................................................................................................................................................................................................................... 18
Map troubleshooting .................................................................................................................................................................................................................................. 156
Contacts ............................................................................................................................................................................................................................................. 157
Contact basics .............................................................................................................................................................................................................................................. 157
Mailing lists .................................................................................................................................................................................................................................................. 159
Caller ID ......................................................................................................................................................................................................................................................... 28
Address lookup ............................................................................................................................................................................................................................................ 162
SIM card phone book .................................................................................................................................................................................................................................. 163
Contact list settings .................................................................................................................................................................................................................................... 164
Contact troubleshooting ............................................................................................................................................................................................................................ 165
Calendar ............................................................................................................................................................................................................................................. 167
Calendar basics ........................................................................................................................................................................................................................................... 167
Meetings ...................................................................................................................................................................................................................................................... 169
Calendar settings ........................................................................................................................................................................................................................................ 170
Calendar troubleshooting .......................................................................................................................................................................................................................... 172
Task list settings .......................................................................................................................................................................................................................................... 176
Memos ................................................................................................................................................................................................................................................ 179
Memo basics ................................................................................................................................................................................................................................................. 179
Memo list settings ........................................................................................................................................................................................................................................ 181
Alarm .................................................................................................................................................................................................................................................. 183
Set the alarm ................................................................................................................................................................................................................................................ 183
Silence the alarm ......................................................................................................................................................................................................................................... 183
Turn off the alarm ........................................................................................................................................................................................................................................ 183
Alarm troubleshooting ................................................................................................................................................................................................................................ 183
Calculator .......................................................................................................................................................................................................................................... 185
Use the calculator ....................................................................................................................................................................................................................................... 185
Convert a measurement ............................................................................................................................................................................................................................. 185
Bluetooth technology ...................................................................................................................................................................................................................... 187
Bluetooth technology basics ..................................................................................................................................................................................................................... 187
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 190
Date and time ................................................................................................................................................................................................................................... 193
Notification profiles ........................................................................................................................................................................................................................ 195
Notification basics ...................................................................................................................................................................................................................................... 195
LED notification ........................................................................................................................................................................................................................................... 197
Custom notification .................................................................................................................................................................................................................................... 198
Notification profile troubleshooting ....................................................................................................................................................................................................... 200
BlackBerry Messenger ................................................................................................................................................................................................................... 203
Contacts ....................................................................................................................................................................................................................................................... 203
Conversations ............................................................................................................................................................................................................................................. 205
Availability ................................................................................................................................................................................................................................................... 207
Backlighting ................................................................................................................................................................................................................................................ 209
Display settings .......................................................................................................................................................................................................................................... 209
Keyboard settings ....................................................................................................................................................................................................................................... 210
Themes .......................................................................................................................................................................................................................................................... 212
Display troubleshooting ............................................................................................................................................................................................................................. 212
Language ........................................................................................................................................................................................................................................... 215
Set the display language ............................................................................................................................................................................................................................ 215
Add or delete a display language ............................................................................................................................................................................................................. 215
About typing input languages .................................................................................................................................................................................................................... 98
Set the typing input language .................................................................................................................................................................................................................... 98
Turn off the shortcut for switching typing input languages ................................................................................................................................................................. 215
Switch typing input methods ........................................................................................................................................................................................................................ 11
Set the voice dialing language ................................................................................................................................................................................................................... 24
Set display options for contacts ............................................................................................................................................................................................................... 165
Language troubleshooting ......................................................................................................................................................................................................................... 216
Wireless network coverage ............................................................................................................................................................................................................. 217
Find information about wireless coverage indicators ............................................................................................................................................................................ 217
Turn off the connection to the wireless network .................................................................................................................................................................................... 217
About the preferred wireless network list ................................................................................................................................................................................................ 217
Add a wireless network to the preferred wireless network list ............................................................................................................................................................ 218
Change the order of preferred wireless networks .................................................................................................................................................................................. 218
Delete a wireless network from the preferred wireless network list ................................................................................................................................................... 218
Turn off data service ................................................................................................................................................................................................................................... 219
About roaming ............................................................................................................................................................................................................................................. 219
Switch wireless networks manually .......................................................................................................................................................................................................... 219
Wireless network coverage troubleshooting .......................................................................................................................................................................................... 220
Power and battery ............................................................................................................................................................................................................................ 221
Turn off your device ..................................................................................................................................................................................................................................... 221
Set your device to turn on and turn off automatically ........................................................................................................................................................................... 221
Check the battery power level ................................................................................................................................................................................................................... 221
Check the battery power level using a voice command ......................................................................................................................................................................... 42
Reset the device ........................................................................................................................................................................................................................................... 221
Extend battery life ....................................................................................................................................................................................................................................... 221
SIM card ............................................................................................................................................................................................................................................. 223
About the SIM card phone book ............................................................................................................................................................................................................... 163
Load the SIM card phone book ................................................................................................................................................................................................................. 163
Copy contacts from your SIM card to your address book ..................................................................................................................................................................... 163
Change a SIM card contact ....................................................................................................................................................................................................................... 164
Delete a SIM card contact ......................................................................................................................................................................................................................... 164
Store SMS text messages on your SIM card ............................................................................................................................................................................................. 78
About SIM card security ............................................................................................................................................................................................................................ 224
Protect your SIM card with a PIN code ................................................................................................................................................................................................... 225
Change the SIM card PIN code ................................................................................................................................................................................................................ 225
Security .............................................................................................................................................................................................................................................. 227
Security basics ............................................................................................................................................................................................................................................. 227
Encryption .................................................................................................................................................................................................................................................... 228
Password keeper ......................................................................................................................................................................................................................................... 229
Advanced security ...................................................................................................................................................................................................................................... 232
Smart cards .................................................................................................................................................................................................................................................. 233
Security troubleshooting ........................................................................................................................................................................................................................... 234
Third-party application control .................................................................................................................................................................................................... 235
About permissions for third-party applications ..................................................................................................................................................................................... 235
Reset connection permissions for third-party applications ................................................................................................................................................................ 235
About direct Internet connections for third-party applications .......................................................................................................................................................... 235
Set up a direct Internet connection for a third-party application ...................................................................................................................................................... 235
Set permissions for a third-party application ........................................................................................................................................................................................ 235
Connection permissions for third-party applications ........................................................................................................................................................................... 236
Interaction permissions for third-party applications ............................................................................................................................................................................ 236
Data permissions for third-party applications ....................................................................................................................................................................................... 237
BrickBreaker ..................................................................................................................................................................................................................................... 239
About BrickBreaker .................................................................................................................................................................................................................................... 239
BrickBreaker capsules ............................................................................................................................................................................................................................... 239
BrickBreaker scoring .................................................................................................................................................................................................................................. 239
Play BrickBreaker ....................................................................................................................................................................................................................................... 240
Adjust the volume ......................................................................................................................................................................................................................................... 23
Set the paddle speed ................................................................................................................................................................................................................................. 240
Submit a score to the BrickBreaker high score web site ...................................................................................................................................................................... 240
Check the high scores on the BrickBreaker web site ........................................................................................................................................................................... 240
Service books .................................................................................................................................................................................................................................... 241
Accept a service book ................................................................................................................................................................................................................................ 241
Delete a service book .................................................................................................................................................................................................................................. 241
Troubleshooting ............................................................................................................................................................................................................................... 243
BlackBerry Basics troubleshooting .......................................................................................................................................................................................................... 243
Phone troubleshooting ................................................................................................................................................................................................................................ 39
Voice dialing troubleshooting ..................................................................................................................................................................................................................... 43
Camera troubleshooting .............................................................................................................................................................................................................................. 47
Message troubleshooting ............................................................................................................................................................................................................................ 62
Typing troubleshooting .............................................................................................................................................................................................................................. 102
Browser troubleshooting ............................................................................................................................................................................................................................ 134
Map troubleshooting .................................................................................................................................................................................................................................. 156
Contact troubleshooting ............................................................................................................................................................................................................................ 165
Calendar troubleshooting .......................................................................................................................................................................................................................... 172
Alarm troubleshooting ................................................................................................................................................................................................................................ 183
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 190
Notification profile troubleshooting ....................................................................................................................................................................................................... 200
Display troubleshooting ............................................................................................................................................................................................................................. 212
Language troubleshooting ......................................................................................................................................................................................................................... 216
Wireless network coverage troubleshooting .......................................................................................................................................................................................... 220
Security troubleshooting ........................................................................................................................................................................................................................... 234
Diagnostic reports ...................................................................................................................................................................................................................................... 253
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BlackBerry basics
About typing input methods
You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method.
SureType technology combines a traditional phone number key layout with a familiar computer-style letter layout that is designed to provide a comfortable typing and dialing experience.
When you use SureType technology, you press the letter key for each letter in a word once. For example, to type run, you would press the key once, the key once, and the key once. As you type, a list of possible letter combinations and words appears
on the screen. SureType technology selects letter combinations or words from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type and add them to your custom word list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to type run, you would press the key twice, the key once, and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields.
Type text using SureType technology
Press the letter key for each letter in a word until you have typed the entire word.
If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions:
• To highlight an item in the list that appears when you type, roll the trackball.
•
To select a highlighted item from the list that appears when you type and continue typing the same word, press the key.
•
To select a highlighted item from the list that appears when you type and start a new word, press the key.
Type text using multi-tap
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
Switch typing input methods
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap input method, set the Input Language field to <Language> Multitap.
11
• To use the SureType® input method, set the Input Language field to <Language>.
3. Press the Menu key.
4. Click Save.
Switch applications
1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.
Set owner information
1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.
Turn on standby mode
If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.
12
Create a link for a PIN
When typing text, type pin: and the PIN.
Expand a folder
Click a folder with a plus sign (+) beside it.
Collapse a folder
Click a folder with a minus sign (-) beside it.
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen, press the End key.
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key.
• To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key.
• To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.
13
14
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen, press the End key.
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key.
• To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key.
• To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.
Phone shortcuts
• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the period (.) key.
• To turn off the speakerphone during a call, press the period (.) key.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.
• To move to the top of the Phone screen, press the Space key.
• To view the last phone number that you typed, scroll to the top of the Phone screen and press the Enter key. Press the Send key to dial the number.
• To view your contact list in the phone, hold the Send key.
15
Camera shortcuts
• To take a picture, press the Right Convenience key.
• To zoom in to a subject, press the Volume Up key.
• To zoom out from a subject, press the Volume Down key.
Message shortcuts
In a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press the comma (,) key.
• To view received messages, press the Alt key and 3.
• To view sent messages, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
16
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap input method.
• To turn on NUM lock, hold the Shift key and press the Alt key.
• To turn off NUM lock, press the Alt key.
• To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press Q.
• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press Q.
Attachment shortcuts
• To search for text in an attachment, press Q.
In a spreadsheet
• To move to a specific cell, press A.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
In a presentation
• To switch presentation views, press Z.
17
• To move to the next slide, press 6.
• To move to the previous slide, press 4.
Browser shortcuts
• To insert a period (.) in the Go To dialog box, press the Space key.
• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To move to a specific web page, press the period (.) key.
• To open the bookmark list, press 5.
• To add a bookmark, press the question mark (?) key.
• To follow a highlighted link, press the Enter key.
• To hide the banner, press the exclamation point (!) key.
• To view the banner again, press the exclamation point (!) key.
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Navigate a web page
• To move up a screen, press 3.
• To move down a screen, press 9.
• To move to the top of a web page, press 1.
• To move to the bottom of a web page, press 7.
Media shortcuts
• To pause a video or song, press the Mute key.
• To resume playing a video or song, press the Mute key.
• To rotate a picture, press the comma (,) key.
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom to the original picture size, press 5.
Maps shortcuts
• To zoom in to a map, press L.
• To zoom out from a map, press O.
• To view status information at the top of a map, press Q.
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• To hide status information at the top of a map, press Q.
• To switch views, press the Space key.
Calendar shortcuts
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To schedule an appointment, press the period (.) key.
• To move to the next day, week, or month, press 9.
• To move to the previous day, week, or month, press 3.
• To move up an hour, press 2.
• To move down an hour, press 8.
• To move to the current date, press the exclamation point (!) key.
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Phone
Phone basics
Find your phone number
Open the phone. The My Number field displays your phone number.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
To end the call, press the key.
Answer a call
• To answer a call, click Answer.
• To end a current call and answer the incoming call, click Answer - Drop Current.
• To place a current call on hold and answer the incoming call, click Answer - Hold Current.
• To leave a conference call and answer the incoming call, click Answer - Drop All.
To end the call, press the End key.
key.
Ignore a call
Click Ignore.
Mute a call
During a call, press the Mute key. To turn mute off, press the Mute key again.
Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
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Turn on the speakerphone
During a call, press the period (.) key. To turn off the speakerphone, press the period (.) key again.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the Alt key. Press the letter key once.
• To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Switch calls
1. During a call, if you receive another call, click Answer - Hold Current.
2. Click Swap.
Make a call when the device is locked
Verify that dialing from the Lock screen is turned on.
1. On the Lock screen, press the Enter key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Use a headset
You can purchase an optional headset to use with your BlackBerry® device.
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• To answer a call, press the headset button.
• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
• To end a call, hold the headset button.
• To make a call using a voice command, hold the headset button. Say the command.
• To pause a song, press the headset button. To resume playing the song, press the headset button again.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio is turned off when you initiate an emergency call, your device is designed to turn on the radio and connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Set the default volume for calls
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
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Voice dialing
Make a call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
Dial an extension using a voice command
Verify that you have set smart dialing options. You can dial extensions only within your company.
Say "Call extension" and the extension number.
Check your phone number using a voice command
1. In the voice dialing application, wait for the sound.
2. Say "Check my phone number."
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider.
1. In the device options, click Language.
2. Set the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.
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Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
Set playback options for voice dialing
1. In the device options, click Voice Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Improve voice recognition of numbers
1. In the device options, click Voice Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.
Voice mail
Check your voice mail
Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
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2. Click Call Voice Mail.
Set a voice mail access number
If your SIM card is set up for voice mail, the voice mail access number might already be available. Contact your wireless service provider for more information about voice mail for your SIM card.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Note: If your SIM card is not set up for voice mail, you can type the access number for a different voice mail system.
Speed dial
Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
Change a speed dial number
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial
key. Click the trackball.
• To delete the contact from the speed dial list, click Delete.
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Conference calls
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Perform one of the following actions:
• Type X and the access code.
• Insert a pause or wait and type the access code.
Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting, type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.
Speak privately with a contact during a conference call
1. During a conference call, press the Menu key.
2. Click Split Call.
Disconnect a contact from a conference call
1. During a conference call, press the Menu key.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
1. During a conference call, press the Menu key.
2. Click Transfer.
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Caller ID
Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Click the trackball.
9. Click Crop and Save.
Change the caller ID picture for a contact
1. When changing a contact, highlight the caller ID picture.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Press the Menu key.
9. Click Save.
Delete the caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Click the caller ID picture.
5. Click Delete Picture.
6. Click the trackball.
7. Click Save.
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