BlackBerry 7290 User Manual

BlackBerry® Wireless Handheld

User Guide

User Guide, BlackBerry 7290 Wireless Handheld

BlackBerry 7290 Wireless Handheld™ Model Number: RAP40GW

Last modified: 3 November 2004 Part number: SWD_X_HH(EN)-004.001 At the time of publication, this documentation complies with handheld software version 4.0.

© 2004 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected' and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

Microsoft and Outlook are registered trademarks of Microsoft Corporation in the United States and/or other countries. IBM, Lotus, Domino, and Lotus Notes are trademarks of IBM in the United States. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited is under license.

All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners.

The BlackBerry handheld and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current listing of applicable patents.

This document is provided “as is” and Research In Motion Limited (RIM) assumes no responsibility for any typographical, technical, or other inaccuracies in this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN, OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS AFFILIATED COMPANIES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.

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You are solely responsible for the selection, implementation, and performance of any third-party applications that you use with the handheld or desktop software. Research In Motion does not in any way endorse or guarantee the security, compatibility, performance, or trustworthiness of any third-party application and shall have no liability to you or any third-party for issues arising from such third-party applications.

Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada

Research In Motion UK Limited Centrum House, 36 Station Road Egham, Surrey TW20 9LF United Kingdom

Published in Canada

Contents

Enterprise activation .....................................................5

Email messages ...............................................................7

PIN messages ................................................................13

SMS messages ..............................................................15

Search .............................................................................. 17

Attachments ..................................................................19

Synchronizing data .....................................................21

Backing up and restoring handheld data ........... 23

Typing ............................................................................. 25

Phone .............................................................................. 27

Browser ........................................................................... 35

Downloading ................................................................39

Contacts .........................................................................41

Calendar .........................................................................45

Tasks ................................................................................49

Memos ............................................................................51

Alarm ............................................................................... 53

Calculator ....................................................................... 55

Bluetooth® ....................................................................57

Date and time ..............................................................59

Profiles ............................................................................ 61

Screen display ...............................................................63

Language .......................................................................65

Power and battery ....................................................... 67

Network coverage .......................................................69

SIM card ......................................................................... 73

Security ........................................................................... 75

BrickBreaker ..................................................................81

Service books ................................................................83

Frequently asked questions ..................................... 85

Tips .................................................................................117

Legal notice .................................................................123

Index ..............................................................................125

Enterprise activation

• About enterprise activation

• Activate the handheld over the wireless

network

About enterprise activation

Use the enterprise activation feature to integrate your handheld with your corporate Microsoft® Outlook® or IBM® Lotus® Domino® email account if you have access to BlackBerry Enterprise Server version 4.0. You can also use this feature to load or restore handheld data saved as part of an automatic wireless backup, a personal information management synchronization, or a wireless email reconciliation.

If you have access to BlackBerry Enterprise Server version 4.0, and Enterprise Activation does not appear in the handheld options, verify with your service provider that you have been provisioned for enterprise activation. If you have been provisioned for the service and the option does not appear, contact your system administrator.

If you do not have access to BlackBerry Enterprise Server version 4.0, refer to the printed documentation that accompanied your handheld for more information on integrating your handheld with an email account.

Notes:

If the handheld has not yet been activated, or you are upgrading your software, Enterprise Activation might appear on the Home screen. Click Enterprise Activation to verify the status of the activation.

If the Enterprise Activation does not appear on the Home screen, in the handheld options, click Enterprise Activation to verify the activation status.

Activate the handheld over the wireless network

In the handheld options, click Enterprise Activation. Type your corporate email address and the password provided to you by your system administrator. Click the trackwheel. Click Activate.

Related topic

• Why are some messages already on my

handheld?

Email messages

• Open a message

• Send an email message

• Save draft messages

• Add contacts to a message

• Set the importance level

• Change sent messages

• Manage messages

• File messages

• View filed messages

• Delete multiple messages at one time

• Mark a message as opened or unopened

• Search the messages list

• Search the handheld

• Save a copy of messages sent from the

handheld

• Add an email signature

• Set an out of office reply

• Create an email filter

• Set folder redirection

• Email and PIN messages — frequently asked

questions

Open a message

An unopened email message appears in the messages list with a closed envelope icon. After you open the message, the closed envelope changes to an open envelope.

Send an email message

1. In the messages list, click the trackwheel.

2. Click Compose Email.

3. Click [Use Once].

4. Click Email.

5. Type an email address.

6. Click the trackwheel.

7. Click Continue.

8. Type a message.

9. Click the trackwheel.

10. Click Send.

Notes:

If you have added contacts to the address book, you can select a contact from the list after you click Compose Email.

If your handheld is integrated with multiple email services, you can select the service from which your message should be sent. At the top of the message, in the Using field, press the Space key until the preferred service appears. All subsequent messages are also sent from this service.

Save draft messages

To save a draft of a message, click the trackwheel. Click Save Draft.

Add contacts to a message

To send a message to multiple contacts, click the trackwheel. Click Add To, Add Cc, or Add Bcc.

To attach a contact to a message, click the trackwheel. Click Attach Address.

Set the importance level

When composing a message, click the trackwheel. Click Options. Set the Importance field to High or Low. Save your changes.

Change sent messages

To change the text in a sent message and resend it, open the message. Click the trackwheel. Click Edit. Change the text. Click the trackwheel. Click Send.

To change the recipient of a sent message and resend it, open the message. Click the trackwheel. Click Edit. Select a contact. Click the trackwheel. Click Change Address. Click a new contact. Send your message.

To resend your message to the same contact, open the message. Click the trackwheel. Click Resend.

View filed messages

To display all filed messages in the messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No.

To view messages within a specific folder, in the messages list, click the trackwheel. Click View Folder. Click a folder. Click Select Folder.

Note:

To view sent messages, in the messages list, click the trackwheel. Click View Folder. Click Sent Items. Click Select Folder.

Manage messages

Open a message. Click the trackwheel. Perform one of the following actions:

• Save

• Reply

• Forward

• Reply To All

• Delete

To delete the original message from a reply, click the trackwheel. Click Delete Original Text.

File messages

To file a message, click the message. Click File. Click a folder. Click File.

Notes:

To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.

To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.

Related topics

• Can I file messages?

• View filed messages

Delete multiple messages at one time

To delete multiple messages, hold the Shift key and select a series of messages. Press the Delete key.

To delete sent and received messages prior to and including a date, click a date. Click Delete Prior.

Note:

When you reconcile your handheld with your mailbox, any messages that you deleted from your handheld using the Delete Prior option are not deleted from your mailbox.

Related topic

• Reconcile deleted messages

Mark a message as opened or unopened

To change the status of a message, click a message. Click Mark Opened or Mark Unopened.

To change the status of multiple unread messages to read, click a date field. Click Mark Prior Opened.

Save a copy of messages sent from the handheld

Set this option to save messages sent from your handheld in the Sent Items folder of your mailbox.

1. In the messages options, click Email Settings.

2. Set the Save Copy In Sent Folder field to Yes.

3. Click the trackwheel.

4. Click Save.

Note:

Set the save copy option for each message service on your handheld.

Related topic

• View filed messages

Related topic

• About email signatures

About out of office reply

The out of office reply is automatically sent to your contacts the first time that the contact sends you an email message.

To set an out of office reply from your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can set an out of office reply in your mailbox.

Note:

Set an out of office reply for each message service on your handheld.

About email signatures

The signature is added to your email messages after you send them. It does not appear on your handheld when you compose the email message.

To add a signature to messages sent from your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can add a signature in the BlackBerry Desktop Software.

Note:

Set an email signature for each message service on your handheld.

Add an email signature

1. In the messages options, click Email Settings.

2. Set the Use Auto Signature field to Yes.

3. Type a signature.

4. Click the trackwheel.

5. Click Save.

Set an out of office reply

1. In the messages options, click Email Settings.

2. Set the Use Out Of Office Reply field to Yes.

3. Type a reply.

4. If you use a Lotus Notes® mailbox, in the Until field, set the date on which the out of office reply should be disabled.

5. Click the trackwheel.

6. Click Save.

Related topic

• About out of office reply

About email filters

You create filters to specify which email messages are forwarded to your handheld and which messages remain in your mailbox. To forward messages to your handheld, select Forward with Level 1 Notification (sends messages with higher priority) or Forward header only (sends messages with only the To, Sent, From, and Subject fields).

If the message does not meet any filter criteria and should not be forwarded, set the If no filters apply, send email to handheld field to No.

Filters are applied to messages based on the order in which they appear. If you create multiple filters that could apply to the same message, you must decide which one to apply first by placing that filter higher in the list.

To create email filters on your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can use the BlackBerry Desktop Software to create email filters.

• Create a filter quickly

Use email filters

Click a filter. Perform one of the following actions:

• Enable filter

• Disable filter

• View

• Edit

• Delete

• Move up

• Move down

Note:

Set email filters for each message service on your handheld.

Create an email filter

1. In the messages options, click Email Filters.

2. Click the trackwheel.

3. Click New.

4. Set the filter information.

5. Click the trackwheel.

6. Click Save.

Notes:

To add a contact to the From or Sent to fields, click the trackwheel. Click Select Name. Click a name. Click Continue.

To make the filter detect messages from multiple contacts, use semi colons to separate your contacts in the From or Sent to fields.

Related topics

• About email filters

• Use email filters

Create a filter quickly

In the messages list, click a message on which to base your filter. Perform one of the following actions:

• Create a filter based on the sender: Click

Filter Sender.

• Create a filter based on the subject: Click

Filter Subject.

Add a title and save the filter.

About folder redirection

If rules within your mailbox direct new messages into different folders, you must specify which desktop email folders should forward messages to your handheld.

To set folder redirection, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can use the BlackBerry Desktop Software to specify folder redirection settings.

Note:

Set folder redirection for each message service on your handheld.

Set folder redirection

1. In the messages options, click Email Settings.

2. Click the trackwheel.

3. Click Folder Redirection.

4. Select the check boxes.

5. Click the trackwheel.

6. Click Save.

Notes:

Verify that you selected the Inbox. If you do not select the Inbox, email messages are not forwarded from this folder.

To specify all of your folders for redirection, including your Sent Items folder, select the Select All check box. All email messages sent from your mailbox also appear on your handheld.

Related topics

• About folder redirection

• View filed messages

• How do I make changes to the folders on my

handheld?

PIN messages

• About PIN messages

• Find your PIN

• Open a message

• Send a PIN message

• Save draft messages

• Add contacts to a message

• Change sent messages

• Manage messages

• Delete multiple messages at one time

• Mark a message as opened or unopened

• Search the messages list

• Search the handheld

• Email and PIN messages — frequently asked

questions

About PIN messages

A personal identification number (PIN) uniquely identifies each BlackBerry handheld on the network. If you know the PIN of another BlackBerry handheld user, you can send a PIN message to that person. PIN messages are not routed through an existing email account.

When your PIN message is delivered to the recipient, a D appears with a check mark in the messages list.

Note:

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, your PIN is displayed on the Enterprise Activation screen.

Send a PIN message

1. In the messages list, click the trackwheel.

2. Click Compose PIN.

3. Click [Use Once].

4. Click PIN.

5. Type a PIN number.

6. Click the trackwheel.

7. Click Continue.

8. Type a message.

9. Click the trackwheel.

10. Click Send.

Note:

If you have added contacts to the address book, you can select a contact from the list after you click Compose PIN.

Find your PIN

In the handheld options, click Status.

SMS messages

• About SMS messages

• Find your SMS number

• Type an SMS number

• Open an SMS message

• Send an SMS message

• Save draft messages

• Manage messages

• Resend an SMS message

• Enable cell broadcast messages

• Manage cell broadcast channels

• Delete multiple messages at one time

• Mark a message as opened or unopened

• Search the messages list

• Search the handheld

• Leave SMS messages on the SIM card

• SMS messages — frequently asked questions

About SMS messages

With an SMS-compatible phone number, you can send and receive short message service (SMS) messages. An SMS-compatible number is a phone number (work, home, mobile, or pager) that your service provider enables for SMS.

You can send SMS messages to contacts who have SMS-compatible phone numbers.

Type an SMS number

When you type an SMS-compatible number, include the country code and the area code.

Note:

In the phone, set your smart-dialing options to avoid typing the country code and area code.

Related topic

• About smart dialing

Open an SMS message

An unopened SMS message appears in the messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.

Send an SMS message

1. In the messages list, click the trackwheel.

2. Click Compose SMS.

3. Click [Use Once].

4. Click SMS.

5. Type the SMS-compatible phone number.

6. Click the trackwheel.

7. Click Continue.

8. Type a message.

9. Click the trackwheel.

10. Click Send.

Find your SMS number

In the phone, the My Number field displays your phone number. If your handheld is enabled for SMS, this number is also your SMS number.

Note:

If you have added contacts to the address book, you can select a contact from the list after you click Compose SMS.

Manage messages

Open a message. Click the trackwheel. Perform one of the following actions:

• Save

• Reply

• Forward

• Delete

To remove the history from an SMS message, when replying, click the trackwheel. Click Remove History.

Resend an SMS message

To resend your SMS message to the same contact, open the message. Click the trackwheel. Click Resend.

About cell broadcast messages

If your service provider supports cell broadcasting, and provides you with access to a cell broadcasting channel, you can receive information messages from the wireless network. These SMS messages can communicate information about weather, sports, traffic, or other news directly to your handheld. For more information on cell broadcasting, contact your service provider.

Manage cell broadcast channels

The cell broadcast channels that you subscribe to determine the kind of information messages that you receive. In the handheld options, click SMS. Select a channel from the list. Click the trackwheel. Perform one of the following actions:

• To receive messages from a new channel,

click Add Channel.

• To specify a preferred name for the selected

channel, click Set Nickname.

• To stop receiving messages from the selected

channel, click Disable.

• To remove the selected channel, click Delete

Channel.

Note:

To specify the languages in which you would like to receive cell broadcast messages, scroll down the list and select a cell broadcast language. Click the trackwheel. Click Enable or Disable.

Related topic

• About cell broadcast messages

Enable cell broadcast messages

To enable cell broadcasting, in the handheld options, click SMS. Set the Cell Broadcasting Service field to On.

Related topic

• About cell broadcast messages

Search

• About search

• Search the messages list

• Search the handheld

About search

You can search the messages list using criteria that you set and save those searches for future use. You can also search for contacts or search for all messages containing the same subject.

You can also search the handheld to find content across all programs. With the global search, files which appear in the search results can be used just as they would in the original program. For example, you can manage email messages in your search results the same way that you would in the messages list.

Search the messages list

1. In the messages list, click the trackwheel.

2. Click Search.

3. Set the search criteria.

4. Click the trackwheel.

5. Click Save.

6. Add a name and a shortcut key for your search.

7. Click the trackwheel.

8. Click Save.

Note:

You can search without saving the details for the search. After you set the criteria, click the trackwheel. Click Search.

Related topics

• Use saved searches

• Search for a specific contact

• Search for a subject

Use saved searches

To view your saved searches, in the messages list, click the trackwheel. Click Search. Click the trackwheel. Click Recall.

Click a search. Perform one of the following actions:

• View

• Edit

• Delete

To view the te rms of you r las t search qui ckly, in the list of searches, click the trackwheel. Click Last.

Search for a specific contact

To search for all messages from a specific sender, click the message. Click Search Sender.

To search for all messages to a specific recipient, click the message. Click Search Recipient.

Search for a subject

To search for all messages with the same subject, click a message. Click Search Subject.

Search the handheld

1. In the search program, type text in the Text field to search the records on your handheld.

2. In the Name field, type text to search using the names of contacts in your address book, calendar, or messages list.

3. Select the check boxes for the programs to search.

4. Click Search.

Notes:

If you type more than one word in the Text or Name field, all the words must appear in the same field for the search to be successful.

File attachments are not searched when you search across the handheld programs.

To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.

To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.

Related topic

• How do I search for text within a file

attachment?

Attachments

• About attachments

• Use address book attachments

• Open a file attachment

• Open an image attachment

• Navigate attachments

• Attachments — frequently asked questions

About attachments

Address book attachments enable recipients of your messages to view and add contacts to their handheld address books. When you open a message that contains an address book attachment, a book icon appears at the bottom of the message with the name of the attached contact.

You can view certain types of file attachments on your handheld, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif image attachments.

A message with a file attachment appears in the messages list with a paperclip icon.

Related topic

• Can I view file attachments on my handheld?

Use address book attachments

To view an address book attachment, in an open message, click the trackwheel. Click View Attachment.

To add the contact information to your address book, when viewing an address book attachment, click the trackwheel. Click Add to Address Book.

To update contact information, when viewing an address book attachment, click the trackwheel. Click Update Address.

Open a file attachment

1. Place your cursor in the name of the file attachment.

2. Click the trackwheel.

3. Click Open Attachment.

4. Select Table of Contents to open an automatically generated table of contents for the file attachment, or select Full Content to open the complete file attachment.

5. Click the trackwheel.

6. Click Retrieve.

Open an image attachment

1. Place your cursor in the name of the image attachment.

2. Click the trackwheel.

3. Click View Attachment.

Navigate attachments

To open content that is embedded within a document or spreadsheet, click a content link. Click Retrieve. Examples of embedded content include tables, images, footnotes, text boxes, or comments. Press the Escape button to return to the main attachment content.

To scroll horizontally in a spreadsheet, hold the Alt key and roll the trackwheel.

To move to a specific cell within a spreadsheet, click the trackwheel. Click Go to Cell. Type the cell co-ordinates and click the trackwheel.

To display the contents of a specific cell in a spreadsheet, click the trackwheel. Click View Cell.

To switch to a different worksheet in a spreadsheet, click the trackwheel. Click Select Worksheet. Click a worksheet.

To view the previous worksheet in a spreadsheet, click the trackwheel. Click Prev Sheet.

To view the next worksheet in a spreadsheet, click the trackwheel. Click Next Sheet.

To pan horizontally across an image, hold the Alt key and roll the trackwheel.

To zoom into or out of an image, click the trackwheel. Click Zoom In or Zoom Out.

To zoom to the original image size, click the trackwheel. Click Zoom 1:1.

To turn an image 90 degrees in a clockwise direction, click the trackwheel. Click Rotate.

To view an image in more detail after zooming in, click the trackwheel. Click Enlarge Area.

Synchronizing data

• About email reconciliation

• Set wireless email reconciliation

• Reconcile deleted messages

• About PIM synchronization

• Set wireless PIM synchronization

• Synchronization — frequently asked

questions

About email reconciliation

Email reconciliation means that any message you file or delete on your handheld will also be filed or deleted in your mailbox. Likewise, any changes that you make to messages in your mailbox are reflected on your handheld.

If your handheld integration option supports wireless email reconciliation, changes are automatically reconciled over the wireless network.

You can also configure wireless email reconciliation options using the handheld.

If your handheld integration option does not support wireless email reconciliation, changes are reconciled using the BlackBerry Desktop Software. For more information on manual email reconciliation, refer to the

Software Online Help

Related topic

BlackBerry Desktop

• Can I reconcile email messages over the

wireless network?

Set wireless email reconciliation

In the messages options, click Email Reconciliation. Set the Wireless Reconcile field to On.

Note:

Set the Wireless Reconcile option for each message service on your handheld.

Related topic

• Can I reconcile email messages over the

wireless network?

Reconcile deleted messages

To set how deleted messages are reconciled between your handheld and mailbox, in the messages options, click Email Reconciliation. Set the Delete On field.

Note:

Set the Email Reconciliation option for each message service on your handheld.

Related topic

• Delete multiple messages at one time

About PIM synchronization

You can synchronize personal information management (PIM) items such as tasks, memos, contacts, and calendar entries so that the entries on your handheld and in your desktop email program are identical.

If your handheld is integrated with an email account using the BlackBerry Enterprise Server™ version 4.0 and wireless PIM synchronization is enabled, PIM items are synchronized over the wireless network automatically. You can turn wireless PIM synchronization on and off using the handheld.

If your handheld is integrated with an email account using a BlackBerry Enterprise Server™ version 2.1 or later and wireless calendar synchronization is enabled, you can synchronize your calendar entries over the wireless network. You can synchronize all other PIM items using the BlackBerry Desktop Software. For more information on synchronizing PIM items manually or configuring wireless calendar synchronization using the desktop software, refer to the

Desktop Software Online Help

Related topic

BlackBerry

• Can I synchronize PIM items over the wireless

network?

Set wireless PIM synchronization

If you have been using your handheld with wireless PIM synchronization disabled or are enabling wireless PIM synchronization for the first time, synchronize your handheld using the desktop software before you enable wireless PIM synchronization.

In the tasks, memo, address book, or calendar options, set the Wireless Synchronization field to Yes.

You can set wireless calendar synchronization using the BlackBerry Desktop Software. For more information, refer to the

Software Online Help

BlackBerry Desktop

Note:

If you enable wireless PIM synchronization on the handheld, you cannot synchronize PIM items using the desktop software.

Related topic

• Can I synchronize PIM items over the wireless

network?

Backing up and restoring handheld data

• About backing up handheld data

• About restoring handheld data

About backing up handheld data

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, settings on your handheld that would not be saved in your desktop email program are backed up over the wireless network automatically. These settings include fonts, bookmarks, and other handheld settings. Any information saved as part of personal information management synchronization or wireless email reconciliation is not backed up.

If you are using the BlackBerry Desktop Software with your handheld, you can back up your handheld data using the Backup and Restore tool. For more information on manual handheld data backup, refer to the

Online Help

About restoring handheld data

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0 and your handheld data is lost or erased, it can be restored to your handheld using enterprise activation. In the handheld options, click Enterprise Activation. Type your corporate email address and the password supplied by your system administrator. Click the trackwheel. Click Activate.

If you are using the BlackBerry Desktop Software with your handheld and you have a backup of your handheld data on your computer, you can restore the data using the Backup and Restore tool. For more information on restoring handheld data manually, refer to the

Software Online Help

BlackBerry Desktop Software

BlackBerry Desktop

Typing

• Use AutoText

• Create an AutoText entry

• Change AutoText entries

• Cut or copy text

• Paste text

• Typing tips

• Enable tones when pressing keys

• Set the cursor speed

• Typing — frequently asked questions

Use AutoText

AutoText automatically replaces text that you type. Use AutoText to correct spelling and to replace abbreviations with complete words.

Your handheld has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the.

You create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

To use AutoText, type an AutoText entry. Press the Space key.

Create an AutoText entry

1. In the handheld options, click AutoText.

2. Click the trackwheel.

3. Click New.

4. In the Replace field, type the text to replace.

5. In the With field, type the text to appear.

6. In the Using field, set whether the entry is capitalized exactly as typed (Specified Case)

or whether the entry is capitalized according to its context (SmartCase).

7. Set the language.

8. Click the trackwheel.

9. Click Save.

Related topic

• What is the Insert Macro menu item?

Change AutoText entries

To view your AutoText entries, in the handheld options, click AutoText.

Click an AutoText entry. Perform one of the following actions:

• Edit

• Delete

Cut or copy text

Click the trackwheel. Click Select. Select content. Click the trackwheel. Click Cut or Copy.

Paste text

Place the cursor where you want to insert the cut or copied text. Click the trackwheel. Click Paste.

Typing tips

To type the alternate character on a key, press the Alt key + the key.

To insert a symbol, press the Symbol key.

To insert an accent, hold a letter and roll the trackwheel.

To turn on CAP lock, press the Alt key + the Right Shift key.

To turn on NUM lock, hold the Right Shift key + press the Alt key.

To turn off CAP lock or NUM lock, press the Right Shift key.

Enable tones when pressing keys

In the handheld options, click Screen/Keyboard. Set the Key Tone field to On. Save your changes.

Set the cursor speed

In the handheld options, click Screen/Keyboard. Set the Key Rate field to Slow or Fast. Save your changes.

Typing — frequently asked questions

• What is the Insert Macro menu item?

• Why can’t I use shortcuts on the Home

screen?

What is the Insert Macro menu item?

Use the Insert Macro menu item to insert common variables, such as the current date or current time, into your AutoText entries.

Why can’t I use shortcuts on the Home screen?

The Dial From Home Screen option overrides using shortcuts on the Home screen, in favor of making calls. In the general phone options, set the Dial From Home Screen field to No.

Phone

• Find your phone number

• Make a call

• Make an emergency call

• Use speed dial

• Check your voice mail

• Answer a call

• Mute a call or place a call on hold

• Adjust the phone volume

• Phone features

• Dial using letters

• Make a conference call

• Assign a speed dial letter

• Change speed dial assignments

• Log calls

• Use call logs

• Block calls

• Forward calls

• Set call waiting

• Set default country and area codes

• Set corporate extension dialing

• Set voice mail options

• Set the TTY option

• Set the default call volume

• Use fixed dialing

• Reset call timers

• Phone — frequently asked questions

Find your phone number

In the phone, the My Number field displays your phone number.

Make a call

1. In the phone, type a phone number or select a contact.

2. Press the Enter key.

3. To end the call, hold the Escape button.

Notes:

If the contact that you want to call is not listed, click the trackwheel. Click Call By Name to select a contact from your address book.

You can also make a call on the Home screen. Type the number and press the Enter key.

Related topics

• Add a pause or wait

• Can I use the phone when the handheld or

keyboard is locked?

Make an emergency call

You can make an emergency call even if the SIM card is not inserted or the radio is off.

Perform one of the following actions:

• Unlocked keyboard or handheld: In the

phone, type the emergency number. Press the Enter key.

• Locked keyboard or handheld: Click the

trackwheel. Click Emergency Call. Click Yes.

Use speed dial

In the phone, press and hold the key that is assigned to the contact or phone number.

Note:

You can also use speed dial to make a phone call on the Home screen or in the messages list.

Check your voice mail

In the phone, click the trackwheel. Click Call Voicemail.

Answer a call

To answer a call, click Answer. If you do not want to answer the call, click Ignore.

If you are already connected to a call and receive another call, perform one of the following actions:

• Click Answer - Drop Current to end your

current call and answer the incoming call.

• Click Answer - Hold Current to place the

current call on hold and answer the incoming call.

• Click Answer - Drop All to end all current

calls and answer the incoming call during a conference call.

To end the call, hold the Escape button.

Related topic

• Can I use the phone when the handheld or

keyboard is locked?

• Use Bluetooth® wireless technology during a

call

Mute a call or place a call on hold

To mute a call, press the Phone button. Press the Phone button again to turn mute off.

To place a call on hold, click the trackwheel. Click Hold. To resume the call, click the trackwheel. Click Resume.

Adjust the phone volume

During a call, roll the trackwheel up to increase the volume or roll the trackwheel down to decrease the volume.

Phone features

During a call, your handheld has all the functions that are available to a regular phone, such as hold and mute.

To alternate between two connected calls, click the trackwheel. Click Swap.

To use other applications during a call, click the trackwheel. Click Home Screen.

Dial using letters

To type a letter during a call, press the Alt key. Type the letter.

To type multiple letters during a call, press the Right Shift key + the Alt key. Type letters. To type numbers again, press the Right Shift key.

Note:

When you type a letter in a phone number, your handheld dials the number that is associated with the letter on a conventional phone keypad.

Make a conference call

1. During a call, click the trackwheel.

2. Click New Call.

3. Type a phone number or click a contact.

4. Click the trackwheel.

5. Click Call.

6. During the second call, click the trackwheel.

7. Click Join.

Note:

When adding more than two numbers to a conference call, place the conference call on hold before calling the next phone number or contact.

Related topic

• Manage contacts during a conference call

Manage contacts during a conference call

To speak privately with one contact, click the trackwheel. Click Split Call.

To disconnect one contact from the conference call, click the trackwheel. Click Drop Call. Select a contact. Click the trackwheel.

To disconnect from a conference call while leaving the other parties connected, click the trackwheel. Click Transfer.

Assign a speed dial letter

In the phone, select a contact or phone number. Press and hold any unassigned letter key. Click OK.

Related topic

• Assign speed dial to a contact in your

address book

Assign speed dial to a contact in your address book

1. In the phone, click the trackwheel.

2. Click View Speed Dial List.

3. Select an unassigned letter.

4. Click the trackwheel.

5. Click New Speed Dial.

6. Select a contact.

7. Click the trackwheel.

8. Click Add Speed Dial To <contact name>.

Change speed dial assignments

In the phone, click the trackwheel. Click View Speed Dial List. Select a contact or phone number. Click the trackwheel. Perform one of the following actions:

• Change the contact assigned to a speed dial

letter: Click the contact. Click Edit. Click a new contact. Click Speed Dial <contact name>.

• Assign the contact to a different speed dial

letter: Click the contact. Click Move. Click a different speed dial letter.

• Remove a contact from the speed dial list:

Click the contact. Click Delete.

Log calls

Call logs appear when you open the phone. Missed call logs also appear in the messages list.

To set whether call logs appear in the messages list, in the phone options, click Call Logging. Select the call log type that you want to appear in the messages list. Press the Space key.

If you do not want any call logs to appear in the messages list, select None. Press the Space key.

Related topic

• Can I set the Phone to display frequently

called numbers?

Use call logs

In the phone, or in the messages list, open a call log. Click the trackwheel. Perform one of the following actions:

• Add Notes

• Edit Notes

• Forward

To delete notes, in the open phone call log, click the trackwheel. Click Edit Notes. Click the trackwheel. Click Clear Field.

Block calls

1. In the phone options, click Call Barring.

2. Click the trackwheel.

3. Click Enable.

4. Click the trackwheel.

5. Click Save.

Related topics

• Change the call block password

• Can I block calls?

Change the call block password

1. In the phone options, click Call Barring.

2. Click the trackwheel.

3. Click Change Password.

4. Type your current password.

5. Click the trackwheel.

6. Type your new password.

7. Click the trackwheel.

8. Type your new password again.

9. Click the trackwheel.

Related topic

• Can I block calls?

Forward calls

1. In the phone options, click Call Forwarding.

2. Select the type of calls that you want to forward.

3. Press the Space key.

4. Select Do Not Forward or the current forwarding phone number.

5. Click the trackwheel.

6. Click Change Number.

7. Select a forwarding phone number from the list.

8. Click the trackwheel.

9. Click Save.

Note:

Before enabling call forwarding, verify that you have call forwarding phone numbers added. Depending on your SIM card, the phone numbers for the call forwarding profiles might already be specified. You might not be able to change them or add new ones. For more information, contact your service provider.

Related topics

• Can I use call forwarding?

• Add a call forwarding phone number

• Delete call forwarding phone numbers

• How do I edit the phone number to which

my calls are forwarded?

Add a call forwarding phone number

1. In a call forwarding profile, click Do Not Forward.

2. Click Edit Numbers.

3. Click the trackwheel.

4. Click New Number.

5. Type the phone number and click the trackwheel.

6. Click the trackwheel.

7. Click Close.

Related topic

• How do I edit the phone number to which

my calls are forwarded?

Delete call forwarding phone numbers

1. In a call forwarding profile, click the phone number to which your calls are currently being forwarded.

2. Click Edit Numbers.

3. Click the phone number that you want to delete from the list.

4. Click Delete.

Related topic

• How do I edit the phone number to which

my calls are forwarded?

Set default country and area codes

1. In the phone options, click Smart Dialing.

2. Set the Country Code and Area Code fields.

3. In the National Number Length field, set the default length for phone numbers in your country.

4. Click the trackwheel.

5. Click Save.

Note:

When calculating the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Related topic

• About smart dialing

Set call waiting

1. In the phone options, click Call Waiting.

2. Set the Call Waiting Enabled field to Yes.

3. Click the trackwheel.

4. Click Save.

Related topic

• Can I use call waiting?

About smart dialing

You can specify default country and area codes so that any numbers specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly.

If you call a corporation frequently, you can also set your smart-dialing options so that you do not have to type the main number for the corporation. To call a contact in the corporation, you only need to press the Alt key + the 8 key and type the extension number.

Set corporate extension dialing

1. In the phone options, click Smart Dialing.

2. In the Number field, type the main phone number for the corporation.

3. Set how long the handheld waits before dialing extensions.

4. Set the default length for extensions.

5. Click the trackwheel.

6. Click Save.

Related topic

• About smart dialing

Set voice mail options

1. In the phone options, click Voicemail.

2. Type a voice mail access number and any additional numbers, such as a password or extension.

3. Click the trackwheel.

4. Click Save.

Notes:

If your SIM card is provisioned for voice mail, the voice mail access number might already be completed. For more information on voice mail for your SIM card, contact your service provider

If your SIM card is not provisioned for voice mail, you can type the access number for a different voice mail system.

About TTY

You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. If you connect your handheld to a TTY device, calls that you receive on your handheld are converted to text.

Note:

The TTY option is only available with certain BlackBerry Wireless Handhelds.

Set the TTY option

1. In the phone options, click TTY.

2. Set the TTY Mode field.

3. Click the trackwheel.

4. Click Save.

Related topics

• About TTY

• Can I use a TTY device with my handheld?

About default call volume

You can specify a default volume level for any call, regardless of whether you adjusted the volume during a previous call.

Set the default call volume

1. In the phone options, click General Options.

2. Set the Default Call Volume field.

3. Click the trackwheel.

4. Click Save.

Related topic

• About default call volume

About fixed dialing

If you enable fixed dialing number (FDN) mode, your handheld only makes calls to contacts on your FDN list.

Notes:

Your handheld can dial emergency numbers in FDN mode, even if the numbers are not in the FDN list.

If your service provider plan includes SMS, you can also send SMS messages to contacts on your FDN list.

Use fixed dialing

1. In the phone options, click FDN Phone List.

2. Click the trackwheel.

3. Click Enable FDN mode.

4. Type the PIN2 code provided by your service provider.

5. Click the trackwheel.

Related topics

• About fixed dialing

• Add a contact to the FDN list

• Change fixed dialing entries

• Can I use FDN mode on my handheld?

Add a contact to the FDN list

1. In the phone options, click FDN Phone List.

2. Click the trackwheel.

3. Click New.

4. Type the PIN2 code provided by your service provider.

5. Click the trackwheel.

6. Type a name and a phone number.

7. Click the trackwheel.

8. Click Save.

Related topic

• Can I use FDN mode on my handheld?

Change fixed dialing entries

On the FDN list, click a contact. Perform one of the following actions:

• Edit

• Delete

Reset call timers

1. In the phone, click the trackwheel.

2. Click Status.

3. Click Last Call or Total Calls.

4. Click Clear Timer.

5. Click the trackwheel.

6. Click Save.

Browser

• About the browser

• Go to a web page

• Use the browser

• View images

• Copy a link, image, or web page address

• Send a link or image in an email message

• Save an image

• Manage saved images

• Save web page requests

• Create a bookmark

• Change bookmarks

• Clear the browser caches

• About TLS

• About WTLS

• Browser — frequently asked questions

About the browser

Your handheld supports multiple browser types. Depending on your service provider and your integration option, more than one browser might appear. Your service provider might also change the browser name to reflect available services.

The WAP Browser on your handheld is optimized for viewing WML web pages.

The BlackBerry Browser is optimized for viewing HTML web pages. If your handheld is integrated with an email account using the BlackBerry Enterprise Server, the BlackBerry Browser also enables you to view your corporate intranet. For more information, contact your system administrator.

The Internet Browser, available from some service providers, is also optimized for viewing HTML web pages. For more information on Internet Browser support, contact your service provider.

Go to a web page

In the browser, click the trackwheel. Click Go To. Type a web address. Click OK.

Notes:

To insert a period, press the Space key. To insert a slash mark (/), press the Shift key + the

Space key. The Go To dialog box tracks the web addresses

that you type. To go to a web page on the list, select the web address and click the trackwheel.

Use the browser

Navigate web pages using your handheld browser the same way that you navigate using a desktop browser.

To follow a link, click the link. Click Get Link.

To stop loading a web page, click the trackwheel. Click Stop.

To view the previous web page in the history, click the trackwheel. Click Back.

To view the next web page in the history, click the trackwheel. Click Forward.

To go to your home page, click the trackwheel. Click Home.

To view a list of the last 20 web pages, click the trackwheel. Click History.

To refresh the current web page, click the trackwheel. Click Refresh.

To view the address for the current web page, click the trackwheel. Click Page Address.

To view the address for a link, click the link. Click Link Address.

To view the address for an image, click the image. Click Image Address.

To move the browser to the background to use another program, click the trackwheel. Click Hide.

To close the browser, click the trackwheel. Click Close.

View images

To set how images load in your browser, in the browser options, click Browser Configuration. To load images while the page is loading, set the Show Images field. To show image placeholders if images do not load, set the Show Image Placeholders field to Yes.

To view an image on its own page, click the trackwheel. Click Full Image. To return to the web page, click the trackwheel. Click Back.

If you set the Show Images field to No, images are not loaded when you load the web page. To load some of the images after the web page is loaded, click the trackwheel. Click More Images. To load all the images, click the trackwheel. Click All Images.

Copy a link, image, or web page address

On a web page, click a link or image. Click Link Address, Image Address, or Page Address. Click Copy Address.

To paste the link address, image address, or page address, place the cursor where you want to insert the copied text. Click the trackwheel. Click Paste.

Send a link or image in an email message

1. On a web page, click a link or image.

2. Click Link Address or Image Address.

3. Click Send Address.

4. Click a contact.

5. Click Email <contact>.

6. Send your message.

Note:

To send a web page address in an email message, on the web page, click the trackwheel. Click Send Address. Click a contact. Click Email <contact>. Send your message.

Save an image

You can save .jpeg, .png, .gif, and .bmp web page images in the pictures list. Saving an image in the pictures list enables you to set the image as a screen saver, or open the image at any time. On a web page, click an image. Click Save Image. Save your changes.

Notes:

The Save Image field is only available for BlackBerry Wireless Handhelds with color screens.

Depending on your service provider, you might not be able to save images.

Related topics

• Use a screen saver

• Set the Home screen background image

Manage saved images

In the pictures list, click an image. Perform one of the following actions:

• Open

• Delete

Save web page requests

While a web page is loading, you can save the web page request in the messages list. Saving the request to the messages list enables you to use other programs while you are waiting for the web page to load. Click the trackwheel. Click Save Request.

You can also save a web page that has finished loading in the messages list. Saving a fully loaded web page enables you to open the text on the web page at any time. On the web page, click the trackwheel. Click Save Page.

Note:

A saved web page displays content that was current at the time the web page was saved. To update the content on a saved page, click the trackwheel. Click Refresh.

Create a bookmark

Navigate to the web page that you want to bookmark. Click the trackwheel. Click Add Bookmark.

Change bookmarks

In the bookmarks list, click a bookmark. Perform one of the following actions:

• Edit Bookmark

• Delete Bookmark

Related topic

• Organize bookmarks into folders

Organize bookmarks into folders

In the bookmarks list, click a folder. Perform one of the following actions:

• Add a folder: Click Add Subfolder.

• Open a bookmark folder with subfolders:

Click Expand.

• Close a bookmark folder with subfolders:

Click Collapse.

• Rename a folder: Click the trackwheel. Click

Rename Folder.

To move a bookmark into a folder, click a bookmark. Click Move Bookmark. Roll the trackwheel to the new location. Click the trackwheel.

Clear the browser caches

In the browser options, click Cache Operations. Click the trackwheel. Click the button for the type of cache that you want to clear.

About TLS

Transport Layer Security (TLS) provides additional authentication and security when you browse web pages using the BlackBerry Browser.

If you are using the BlackBerry Desktop Software, you can load TLS using the Application Loader tool. For more information on TLS, or on loading optional programs, refer to the

Desktop Software Online Help

system administrator.

Related topic

BlackBerry

or contact your

• What options can I set for BlackBerry

Browser security?

About WTLS

Wireless Transport Layer Security (WTLS) is the WAP Browser security layer that provides security for WAP services.

If you are using the BlackBerry Desktop Software, you can load WTLS using the Application Loader tool. For more information on loading optional programs, refer to the

Software Online Help

If your handheld is integrated with an email account using a BlackBerry Enterprise Server and you are not using the BlackBerry Desktop Software, contact your system administrator for information on using WTLS on your handheld.

Related topic

BlackBerry Desktop

• What options can I set for WAP Browser

security?

Downloading

• Download an application

• Manage applications

• Prevent third-party applications from

transmitting data

• Download a ring tone

• Manage downloaded ring tones

• Enable browser push

• Downloading — frequently asked questions

Download an application

On a web page, click the link for the application. Click Get Link. Click Download. Click OK.

Related topics

• Why did a new program appear on my

handheld?

• Legal notice

Manage applications

To view a list of applications, in the handheld options, click Applications.

To view details for any third-party applications,

click an application. Click Properties. To delete a third-party application, click an

application. Click Delete.

Related topic

• Legal notice

Download a ring tone

1. On a web page, click the .mid file link.

2. Click Get Link.

3. Click Save.

4. Type a name for the ring tone.

5. Click Save.

6. Click OK.

Note:

Depending on your service provider, you might not be able to save ring tones.

Related topics

• Can I listen to a ring tone before I download

it?

• Manage downloaded ring tones

• Set profiles

• Legal notice

About browser push

Browser push enables you to receive content from web applications without requesting it. For example, you can receive updates or notifications for weather, stock quotes, or news.

You can enable browser push for your WAP Browser, your BlackBerry Browser, or both browser types. You can also set which hosts provide this information to you.

Set notification for different types of browser push information, including service load information (web pages or applications), service indication information (web page addresses or email messages), or other types of information.

When you receive a notification, an icon appears in the messages list. Depending on how you configure browser push, other notifications might also appear.

Notes:

If you set the browser push notification to Auto, a dialog box might also appear, if specified by the sender.

If you set the browser push notification to Prompt, a dialog box always appears.

If you set the browser push notification to Reject, you receive no additional notification.

Enable browser push

1. In the handheld options, click Browser Push.

2. Select one or more of the check boxes.

3. Set the options for the types of browser push notification.

4. Click the trackwheel.

5. Click Save.

Note:

If you enable browser push notification for your WAP Browser, you can also select the Allow WAP Push Applications check box.

Related topic

• About browser push

Downloading — frequently asked questions

• Why can’t I load a new program onto my

handheld?

• Why did a new program appear on my

handheld?

• What software version do I have on my

handheld?

• Can I listen to a ring tone before I download

it?

Why can’t I load a new program onto my handheld?

Verify that your handheld radio is turned on and that you are within an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.

Your handheld must also have sufficient available memory to load a program.

If the program still does not load and your handheld is integrated with an email account using a BlackBerry Enterprise Server, certain programs might not be available to you. For more information, contact your system administrator.

Why did a new program appear on my handheld?

If your handheld is integrated with an email account using BlackBerry Enterprise Server version

4.0, your system administrator can provision selected programs over the wireless network. For more information, contact your system administrator.

Can I listen to a ring tone before I download it?

Yes. On a web page, click the .mid file link. Click Get Link. To preview the ring tone, click the Play button. To stop listening to the ring tone, click the Stop button.

Contacts

• Add a contact

• Manage contacts

• Create a mailing list

• Manage mailing lists

• Create a category

• Apply categories to contacts

• View contacts by category

• Delete categories

• Add a pause or wait

• Add contacts from your company address

book

• Contacts — frequently asked questions

Add a contact

In the address book, click the trackwheel. Click New Address. Type the contact information.

Note:

To add a contact from a message, memo, call log, or web page, click the contact information. Click Add to Address Book. Type any additional information. Click the trackwheel. Click Save.

Manage contacts

Click a contact. Perform one of the following actions:

• View

• Edit

• Delete

Create a mailing list

1. In the address book, click the trackwheel.

2. Click New Group.

3. Type a name for the mailing list.

4. Click the trackwheel.

5. Click Add Member.

6. Click a contact.

7. Click Continue.

8. Click the trackwheel.

9. Click Save Group.

Manage mailing lists

To manage mailing lists, click a mailing list. Perform one of the following actions:

• View Group

• Edit Group

• Delete Group

To manage contacts in a mailing list, click a contact. Perform one of the following actions:

• View Member

• Change Member

• Delete Member

• Add Member

Note:

When you delete members from a group or delete a group, your contacts remain in the address book.

About categories

You create categories in which to group your contacts. You can also narrow the contacts displayed in the address book based on categories.

More than one category can apply to a contact. Category names are not case sensitive.

Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the address book are also made in the memos list and task list.

Create a category

1. In the address book, click the trackwheel.

2. Click Filter.

3. Click the trackwheel.

4. Click New.

5. Type a name for the category.

6. Click the trackwheel.

Related topic

• About categories

Apply categories to contacts

When creating or editing a contact, click the trackwheel. Click Categories. To select the categories that apply to the contact, press the Space key. Save your changes.

View contacts by category

To view all contacts within a category, in the address book, click the trackwheel. Click Filter. Select a category. Press the Space key.

To view all contacts again, click the trackwheel. Click Filter. To clear the check boxes beside any selected categories, press the Space key.

Delete categories

In the address book, click the trackwheel. Click Filter. Click a category. Click Delete. The category is deleted, but any contacts that applied to the category remain in the address book.

Add a pause or wait

Use a wait or a pause to separate additional numbers, for example a password or extension, from the main phone number. When the main phone number is dialed, your handheld either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).

When creating or editing a contact, in a phone number field, click the trackwheel. Click Add Wait or Add Pause. Type the additional numbers.

About remote address book search

To find and add contacts from your company address book, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.5 or later for Microsoft® Exchange, or BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®. For more information, contact your system administrator.

Add contacts from your company address book

1. In the address book, click the trackwheel.

2. Click Lookup.

3. Type the name of the contact.

4. Click the trackwheel.

5. After the search is complete, click the trackwheel.

6. Click View Lookup.

7. Click a contact.

8. Click Add.

Notes:

You can also type part of the contact name to widen the search results.

To add all the contacts found during the search, click Add All.

Related topics

• About remote address book search

• Manage remote address book search results

Manage remote address book search results

To view information for a contact, in the search results, click a contact. Click View.

To delete a contact from the search results, click the trackwheel. Click Delete.

To delete the search results, click the trackwheel. Click Delete Lookup.

Calendar

• About the calendar

• Change the calendar view

• Use the calendar

• Schedule an appointment

• Schedule an appointment quickly

• Schedule a meeting

• Manage appointments and meetings

• Respond to meeting invitations

• Change meeting participants

• Calendar — frequently asked questions

About the calendar

With the handheld calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all of your appointments for the selected time period, while Agenda view shows all of your scheduled appointments in a list.

Change the calendar view

To change to another calendar view (Day, Week, Month, or Agenda), click the trackwheel. Click a view.

To change the default view when you open the calendar, click Options. Set the Initial View field.

Use the calendar

To go to a specific date, click the trackwheel. Click Go to Date.

To go to the current date, click the trackwheel. Click Today.

To move forward or back by a time period, click the trackwheel. Click Prev or Next.

Schedule an appointment

1. In the calendar, click the trackwheel.

2. Click New.

3. Type the appointment details.

4. Set whether the appointment should recur.

5. Click the trackwheel.

6. Click Save.

Notes:

If your appointment recurs: Set the Every field to change the frequency or the

appointment. For example, to set an appointment to recur every three days, set the Every field to 3.

Select the Relative Date check box for the appointment to recur on a relative date. For example, set an appointment to recur on the last Friday of each month, or on the 28th of each month.

In the Days field, set the days on which the weekly appointment should recur. To select a day, press the Enter key.

Related topics

• Change the default reminder time

• About power off and reminders

Schedule an appointment quickly

1. In the calendar options, verify that the Enable Quick Entry field is set to Yes.

2. In Day view, beside the start time, type the subject of the appointment.

3. Type a location in parentheses.

4. To change the start and end times, hold the Right Shift key and roll the trackwheel.

5. Click the trackwheel.

Related topics

• Change the default reminder time

• About power off and reminders

Change the default reminder time

In the calendar options, set the Default Reminder field to the amount of time before the appointment that the handheld reminds you. The default is 15 minutes.

Related topic

• About power off and reminders

Schedule a meeting

1. In the calendar, click the trackwheel.

2. Click New.

3. Type the meeting details.

4. Set whether the meeting should recur.

5. Click the trackwheel.

6. Click Invite Attendee.

7. Click a contact.

8. Click Invite.

9. Click the trackwheel.

10. Click Save.

Notes:

If your meeting recurs: Set the Every field to change the frequency of the

appointment. For example, to set an appointment to recur every three days, set the Every field to 3.

Select the Relative Date check box for the appointment to recur on a relative date. For example, set an appointment to recur on the last Friday of each month, or on the 28th of each month.

In the Days field, set the days on which the weekly appointment should recur. To select a day, press the Enter key.

Related topics

• Change the default reminder time

• About power off and reminders

Manage appointments and meetings

In Month view, to view your list of appointments, click a day. Click View Appts.

To view or change the appointment or meeting details, click the appointment or meeting. Click Open. If you change a meeting, you are prompted to notify the contacts invited to the meeting.

To delete an appointment or meeting, click the appointment or meeting. Click Delete. If you delete a meeting, you are prompted to notify the contacts invited to the meeting.

Respond to meeting invitations

In an open meeting invitation, click the trackwheel. Perform one of the following actions:

• Accept or Accept with comments

• Tentative or Tentative with comments

• Decline or Decline with comments

To check your calendar when replying to a meeting invitation, click the trackwheel. Click View Calendar.

Note:

If you delete a meeting invitation from the messages list before you accept or decline it, the appointment is deleted from your desktop calendar.

Change meeting participants

Open the meeting. In an Accepted or Declined field, click a contact. Perform one of the following actions:

• Invite Attendee

• Change Attendee

• Remove Attendee

Tasks

• Create a task

• Use tasks

• Change task status

• Create a category

• Apply categories to tasks

• View tasks by category

• Delete categories

• Tasks — frequently asked questions

Create a task

1. In the task list, click the trackwheel.

2. Click New.

3. Type the task details.

4. Set a due date for the task.

5. Set whether the task should recur.

6. Click the trackwheel.

7. Click Save.

Notes:

If your task recurs:

Set the Every field to change the frequency of the task. For example, to set a task to recur every three days, set the Every field to 3.

Select the Relative Date check box for the task to recur on a relative date. For example, set a task to recur on the last Friday of each month, or on the 28th of each month.

In the Days field, set the days on which the weekly task should recur. To select a day, press the Enter key.

Use tasks

Click a task. Perform one of the following actions:

• Open

• Mark Completed

• Mark In Progress

• Delete

• Delete Completed

Change task status

To change the status for a task to Waiting or Deferred, edit the Status field for the task.

About categories

You create categories in which to group your tasks. You can also narrow the tasks displayed in the task list based on categories.

Category names are not case sensitive. More than one category can apply to a task. If you use Lotus Notes® as your desktop email program, you can apply more than one category to a task on your handheld, but only one category will synchronize with the task in your desktop email program.

Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the task list are also made in the address book and the memos list.

Create a category

1. In the task list, click the trackwheel.

2. Click Filter.

3. Click the trackwheel.

4. Click New.

5. Type a name for the category.

6. Click the trackwheel.

Related topic

• About categories

Apply categories to tasks

When creating or editing a task, click the trackwheel. Click Categories. To select the categories that apply to the task, press the Space key. Save your changes.

View tasks by category

To view all tasks within a category, in the task list, click the trackwheel. Click Filter. Select a category. Press the Space key.

To view all tasks again, click the trackwheel. Click Filter. To clear the check boxes beside any selected categories, press the Space key.

Delete categories

In the task list, click the trackwheel. Click Filter. Click a category. Click Delete. The category is deleted, but any tasks applied to the category remain in the tasks list.

Tasks — frequently asked questions

• Can I remove the prompt that appears before

I delete contacts, calendar entries, tasks, or memos?

• Can I change how my contacts, tasks, or

memos are displayed?

• Can I clear all the categories that apply to a

contact, task, or memo?

• How do I know how many contacts, calendar

entries, tasks, or memos I have saved?

Memos

• Write a memo

• Use memos

• Create a category

• Apply categories to memos

• View memos by category

• Delete categories

• Memos — frequently asked questions

Write a memo

In the memos list, click the trackwheel. Click New. Type a title. Type the body of the memo.

Use memos

Click a memo. Perform one of the following actions:

• View

• Edit

• Delete

About categories

You create categories in which to group your memos. You can also narrow the memos displayed in the memos list based on categories.

Category names are not case sensitive. More than one category can apply to a memo.

Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the memos list are also made in the address book and the task list.

Create a category

1. In the memos list, click the trackwheel.

2. Click Filter.

3. Click the trackwheel.

4. Click New.

5. Type a name for the category.

6. Click the trackwheel.

Related topic

• About categories

Apply categories to memos

When creating or editing a memo, click the trackwheel. Click Categories. To select the categories that apply to the memo, press the Space key. Save your changes.

View memos by category

To view all memos within a category, in the memos list, click the trackwheel. Click Filter. Select a category. Press the Space key.

To view all memos again, click the trackwheel. Click Filter. To clear the check boxes beside any selected categories, press the Space key.

Delete categories

In the memos list, click the trackwheel. Click Filter. Click a category. Click Delete. The category is deleted, but any memos applied to the category remain in the memos list.

Memos — frequently asked questions

• Can I remove the prompt that appears before

I delete contacts, calendar entries, tasks, or memos?

• Can I change how my contacts, tasks, or

memos are displayed?

• Can I clear all the categories that apply to a

contact, task, or memo?

• How do I know how many contacts, calendar

entries, tasks, or memos I have saved?

Alarm

• Set the alarm

• Set the alarm volume

• Silence the alarm

• Turn off the alarm

• Alarm — frequently asked questions

Set the alarm

1. In the alarm, set the Daily Alarm field to On.

2. Set the time when the alarm should sound.

3. Set whether to snooze the alarm and the length of the snooze.

4. Set the type of notification for the alarm.

5. Click the trackwheel.

6. Click Save.

When you set the alarm, a bell icon appears beside the date in the handheld status section of the screen.

Related topic

• About power off and reminders

Set the alarm volume

When you set the alarm, you can specify the type of notification, including the tune, the volume level, and the number of times that the tune plays.

Alarm — frequently asked questions

• Why didn’t my alarm notify me on a Saturday

or Sunday?

• What is the escalating volume level?

• Can I set a snooze feature for my alarm?

Why didn’t my alarm notify me on a Saturday or Sunday?

In the alarm, verify that the Active on Weekends field is set to Yes. If this field is set to No, your alarm does not sound on Saturdays or Sundays.

Can I set a snooze feature for my alarm?

Yes. In the alarm, change the Snooze field from Off to a number. When the alarm sounds, press any key to snooze it for the specified amount of time.

Silence the alarm

Press any key. If snooze is enabled, in the Daily Alarm dialog box, click Snooze.

Turn off the alarm

In the alarm, set the Daily Alarm field to Off.

Calculator

• Use the calculator memory

• Convert measurements

Use the calculator memory

To store a number in the memory, type a number. Click M+.

To recall the memory, click MR. To delete the memo r y, click MC.

To replace the memory, type a number. Click MS.

Convert measurements

In the calculator, type a number. Click Menu. To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. Click a conversion type.

Bluetooth®

• About Bluetooth®

• Turn the Bluetooth® radio on and off

• Pair with another Bluetooth® device

• Manage paired devices

• Set handheld Bluetooth® identification

• Use Bluetooth® wireless technology during a

call

• Bluetooth® — frequently asked questions

About Bluetooth®

Bluetooth wireless technology enables your handheld to establish wireless connections with other devices in your area. Use your handheld Bluetooth radio to connect your handheld with other Bluetooth wireless technology-enabled devices such as a handsfree car kit or wireless headset.

Turn the Bluetooth® radio on and off

To turn on the Bluetooth radio, in the handheld options, click Bluetooth. Select Enable Bluetooth and click the trackwheel.

To turn off the Bluetooth radio, in the handheld options, click Bluetooth. Select Disable Bluetooth and click the trackwheel.

About Bluetooth® pairings

Pairing your handheld with another Bluetooth wireless technology-enabled device establishes an association that enables a wireless connection when your handheld is within range of the other device (a typical range is approximately 10 meters).

After you pair with a device, you can set your handheld to connect with that device without prompting you.

Pair with another Bluetooth® device

1. In the handheld options, click Bluetooth.

2. Click the trackwheel.

3. Click Add Device.

4. Click the name of the device with which you want to pair.

5. Authenticate the device you want to pair with by typing a passkey in the Enter passkey for <device name> field.

6. Type the same passkey on the device to which you are pairing.

Notes:

Verify that the device you want to pair with is in the correct mode for pairing.

The names of devices with which you have already paired appear in the list of paired devices; however, they will not appear in the list of available devices that appears when you click Add Device.

Related topic

• About Bluetooth® pairings

Manage paired devices

In the list of paired devices, click a paired device. Click Delete Device to remove the device from the list of paired devices or click Device Properties to perform one of the following actions:

• Edit the paired device name.

• Set whether the paired device can connect

with your handheld without prompting.

• Set whether Bluetooth® connections with

your handheld are encrypted.

Set handheld Bluetooth® identification

You can set how your handheld is represented on devices with which it is paired.

In the Bluetooth options, perform one of the following actions:

• In the Device Name field, type the name of

your handheld.

• In the Discoverable field, set whether your

handheld can be found by other Bluetooth wireless technology-enabled devices.

Use Bluetooth® wireless technology during a call

1. Verify that your handheld Bluetooth radio is turned on and your handheld is paired with the device you want to use.

2. During a call, click the trackwheel. Click Activate <Bluetooth device>.

Note:

If your handheld can not connect with the paired device, a dialog box notifies you that the connection cannot be made and the call does not use the paired device.

Related topic

• About Bluetooth® pairings

Date and time

• Set the date and time

• Can I set the time automatically on my

handheld?

Set the date and time

In the handheld options, click Date/Time. Set the date and time. Save your changes.

Note:

To set the date and time in the alarm, click the trackwheel. Click Change Date/Time.

Can I set the time automatically on my handheld?

Yes, depending on your service provider, you might be able to request the date and time from the wireless network. In the handheld options, click Date/Time. Click the trackwheel. Click Copy Network Time.

Profiles

• Set profiles

• Create a notification profile

• Use notification profiles

• Manage downloaded ring tones

• Silence your handheld

• Set the alarm

• Set the alarm volume

• What is the escalating volume level?

Set profiles

Notification profiles alert you of appointment and task reminders, incoming messages, calls, and browser content. You can create a profile that specifies which sounds to use, whether to notify you when the handheld is in or out of the holster, and what volume level to use. You can use different sounds for each type of item.

The handheld has five preset notification profiles: Quiet, Loud, Vibrate, Default, and Phone Only. You can edit these default profiles, but you cannot delete them.

In the profiles list, click a notification profile. Click Enable.

Note:

To change the current notification profile quickly, select a profile. Press the Space key.

Create a notification profile

1. In the profiles list, click the trackwheel.

2. Click New.

3. Type a name for the profile.

4. Click an item.

5. Click Edit.

6. Set how you want to be notified for that item.

7. Click the trackwheel.

8. Click Save.

9. Click the trackwheel.

10. Click Save.

Use notification profiles

Click a profile. Perform one of the following actions:

• Edit

• Delete

Manage downloaded ring tones

In the profiles list, click a profile. Click Show Tunes. Click a ring tone.

Perform one of the following actions:

• Listen to the ring tone

• Delete the ring tone

Silence your handheld

To silence your handheld, in the profiles list, enable the Quiet profile.

To receive only vibrate notification, in the profiles list, enable the Vibrate profile.

To turn notification back on, in the profiles list, select a different profile. Press the Space key.

Related topic

• Silence the alarm

What is the escalating volume level?

If you use the escalating volume level, the notification volume level consistently increases until the handheld reaches the loudest volume level.

Screen display

• Use the handheld in the dark

• Set the display language

• Use a screen saver

• Set the Home screen background image

• Set the font

Use the handheld in the dark

To turn on the backlighting, press the Power button. If you do not use your handheld for a period of time, the backlighting turns off automatically. To turn off backlighting manually, press the Power button.

To set how long the backlighting stays on if you do not use your handheld, in the handheld options, click Screen/Keyboard. Set the Backlight Timeout field.

Adjust the brightness for the backlighting. In the handheld options, click Screen/Keyboard. Set the Backlight Brightness field.

If your handheld screen is always difficult to read, adjust the contrast for the screen. In the handheld options, click Screen/Keyboard. Set the Screen Contrast field.

Note:

The Backlight Brightness field is only available on some BlackBerry Wireless Handhelds with color screens.

The Screen Contrast field is only available on BlackBerry Wireless Handhelds with monochrome screens.

Use a screen saver

1. In the handheld options, click Screen/ Keyboard.

2. Set the Standby Screen field to Enabled.

3. In the Standby Timeout field, set the amount of time before the screen saver appears.

4. Click the trackwheel.

5. Click Save.

You can set an image that you saved from a web page as your screen saver. In the pictures list, click an image. Click Set As Standby Screen. Save your changes.

Note:

The screen saver is only available for BlackBerry Wireless Handhelds with color screens.

Related topic

• Save an image

Set the Home screen background image

You can set an image that you saved from a web page as your Home screen background. In the pictures list, click an image. Click Set As Home Screen Image.

To clear the Home screen background, in the pictures list, click the trackwheel. Click Reset Home Screen Image.

Note:

The Home screen background setting is only available for BlackBerry Wireless Handhelds with color screens.

Related topic

• Save an image

Set the font

1. In the handheld options, click Screen/ Keyboard.

2. Set the Font Family, Font Size, and Font Style fields.

3. For large fonts, set the Antialias mode field.

4. Click the trackwheel.

5. Click Save.

Note:

Setting a specific font family is only available for BlackBerry Wireless Handhelds with color screens.

Language

• Set the display language

• Set the input language

• Add or remove a display language

Set the display language

1. In the handheld options, click Language.

2. In the Language field, select a preferred language.

3. Click the trackwheel.

4. Click Save.

Set the input language

You can set your handheld input method to the language in which you prefer to type without changing the display language. This will change Auto-text and other typing settings to the selected language.

1. In the handheld options, click Language.

2. In the Input method field, select a preferred language.

3. Click the trackwheel.

4. Click Save.

Add or remove a display language

If your handheld software supports multiple languages, you can add and remove languages using the Application Loader tool in the BlackBerry Desktop Software. For more information on adding and removing handheld software components, refer to the

Desktop Software Online Help

BlackBerry

Power and battery

• Turn the handheld on and off automatically

• Keep the battery at a full charge

• Check the battery level

• Extend battery life

• Reset the handheld

About power off and reminders

If you turn off your handheld using the Power button, or by clicking Turn Power Off on the Home screen and selecting Turn Off, your handheld turns itself on at the following times:

• when the alarm turns on

• when the handheld is set to turn on

automatically.

To turn on your handheld when calendar reminders occur, set the handheld to turn on and off automatically.

If you turn off your handheld by clicking Turn Power Off on the Home screen and selecting Full Power Off, your handheld does not turn on until you press the Power button.

Note:

Depending on your theme, the location and name for the Turn Power Off icon might change. For more information on the differences for your theme, refer to the printed documentation that accompanied your handheld.

Turn the handheld on and off automatically

1. In the handheld options, click Auto On/Off.

2. Set the Weekday field to Enabled.

3. Specify the times that the handheld should turn on and off on weekdays.

4. Set the Weekend field to Enabled.

5. Specify the times that the handheld should turn on and off on weekends.

6. Click the trackwheel.

7. Click Save.

Related topic

• About power off and reminders

Keep the battery at a full charge

Charge your handheld for 10 to 15 minutes each day.

Check the battery level

In the handheld options, click Status.

Extend battery life

Use the Auto On/Off feature.

Turn off the radio when you are not in an area of wireless coverage.

Delete the original message when you send a reply.

Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.

Charge your handheld regularly.

Reset the handheld

Remove and reinsert the battery.

Network coverage

• Turn the wireless radio on and off

• Add a network to the preferred network list

• Scan for a network to add to the preferred

network list

• Manage the preferred network list

• Network coverage — frequently asked

questions

Turn the wireless radio on and off

To turn on the wireless radio, on the Home screen, click Turn Wireless On.

To turn off the wireless radio, on the Home screen, click Turn Wireless Off.

Note:

Depending on your theme, the location and name for the Turn Wireless On and Turn Wireless Off icons might change. For more information on the differences for your theme, refer to the printed documentation that accompanied your handheld.

About the preferred network list

Create a list of preferred networks to specify which networks are scanned first when you are traveling.

Your handheld attempts to connect to the preferred networks based on the order in which they appear in your preferred network list. If no network in the list is available, your handheld automatically roams to an appropriate network.

When adding networks to your preferred network list, you can scan for, and add, a network that is available in your current area, or you can add a network that is already known to the handheld.

Note:

You might not be able to create a list of preferred networks. For more information, contact your service provider.

Add a network to the preferred network list

If you add a network manually, you must know the network mobile country code (MCC) and mobile network code (MNC).

1. In the handheld options, click Network.

2. Click the trackwheel.

3. Click My Preferred Network List.

4. Click the trackwheel.

5. Click Add Network.

6. Set the priority for this network in your list of preferred networks.

7. Type the network MCC and MNC.

8. Click the trackwheel.

9. Click Save.

Notes:

The handheld completes the Name field if the MCC and MNC are recognized.

If you do not know the MCC and MNC for the network, you can add the network from the list of networks already known to the handheld. When adding a network, click the trackwheel. Click Select From Known Networks. Click a network. Click Select.

Related topic

• About the preferred network list

Scan for a network to add to the preferred network list

1. In the handheld options, click Network.

2. Click the trackwheel.

3. Click My Preferred Network List.

4. Click the trackwheel.

5. Click Add Network.

6. Click the trackwheel.

7. Click Select From Available Networks.

8. Select the network that you want to add.

9. Click the trackwheel.

10. Click Select.

Related topic

• About the preferred network list

Manage the preferred network list

In the preferred network list, click a network. Perform one of the following actions:

• Edit

• Delete

Note:

You cannot edit the name for a network in the preferred network list.

Network coverage — frequently asked questions

• How do I select a network when traveling?

• How do I register my handheld with the

network?

• How do I change the order of the networks in

the preferred network list?

How do I select a network when traveling?

In most cases when you are traveling, your handheld automatically roams to an appropriate network.

If you have a preferred network list, your handheld will scan first for networks that are available in the list.

If your handheld continues to display limited level of wireless coverage, you can attempt to improve the level of wireless coverage by selecting a different network. In the handheld options, click Network. Set the Selection Mode field to Manual. Click the Scan for Available Networks button. In the networks list, click a network. Click Select Network.

Your SIM card must be provisioned for roaming services before you can select a different network. For more information on roaming and the preferred networks on which your handheld can roam, contact your service provider.

Note:

Your handheld connects to the selected network and remains connected until you select your home network again, or until you select another network.

To reconnect to your home network, in the handheld options, click Network. Set the Selection Mode field to Automatic.

How do I register my handheld with the network?

When you select a different network or load new programs, your handheld automatically registers with the network. To register your handheld manually, in the handheld options, click Host Routing Table. Click the trackwheel. Click Register Now.

How do I change the order of the networks in the preferred network list?

To change the order of the networks listed in your preferred network list, select the network that you want to move higher in the list. Click the trackwheel. Click Edit. Change the priority for the network and save your changes. Edit the priority for the other networks until the preferred network list is in the desired order.

SIM card

• About the SIM card phone book

• Add a SIM card contact

• Add SIM card contacts to your address book

• Manage SIM card contacts

• Leave SMS messages on the SIM card

• Set SIM card security

• Change the SIM card PIN code

About the SIM card phone book

Your SIM card phone book gives you access to the contacts that are saved on your SIM card. The SIM card phone book is different from the contacts stored in your address book. If you use a different SIM card in your handheld, the contacts in your SIM card phone book change. However, the contacts in your address book are always available. You can add contacts from your SIM card phone book to your address book.

You can add abbreviated dialing number (ADN) entries to your SIM card phone book, and view ADN entries and service dialing number (SDN) entries. ADN entries appear in plain text and SDN entries appear in bold.

You can create or edit SIM card contacts if your SIM card is provisioned for a SIM card phone book. For more information, contact your service provider.

Add a SIM card contact

1. In the address book, click the trackwheel.

2. Click SIM Phone Book.

3. Click the trackwheel.

4. Click New.

5. Type the contact information.

6. Click the trackwheel.

7. Click Save.

Add SIM card contacts to your address book

1. In the address book, click the trackwheel.

2. Click SIM Phone Book.

3. Click the trackwheel.

4. Click Copy All To Address Book.

Notes:

If you attempt to copy a SIM card contact with a phone number matching that of a contact already listed in the address book, the SIM card contact will not be copied.

If you attempt to copy a SIM card contact with a name matching that of a contact already listed in the address book, the SIM card contact will be copied regardless of whether your address book is configured to allow duplicate names.

Manage SIM card contacts

Click a SIM card phone book contact. Perform one of the following actions:

• Edit

• Delete

Leave SMS messages on the SIM card

When you change SIM cards, any SMS messages saved on the SIM card are imported onto your handheld. You can set the handheld SMS options to keep those messages on the SIM card after they appear on the handheld.

In the handheld options, click SMS. Set the Leave messages on SIM card field to Yes. Click the trackwheel. Click Save.

Set SIM card security

1. In the handheld options, click SIM Card.

2. Click the trackwheel.

3. Click Enable Security.

4. Type your SIM card PIN code.

5. Click the trackwheel.

Notes:

Your service provider must provide you with a SIM card PIN code to set SIM card security.

If you type the SIM card PIN code incorrectly three times, your SIM card does not function. For more information, contact your service provider.

Change the SIM card PIN code

To change the SIM card PIN code, SIM card security must be enabled.

1. In the handheld options, click SIM Card.

2. Click the trackwheel.

3. Click Change PIN Code.

4. Type the current SIM card PIN code.

5. Click the trackwheel.

6. Type a new SIM card PIN code.

7. Click the trackwheel.

8. Type the new SIM card PIN code again.

Security

• Set a handheld password

• Lock the handheld

• Lock the keyboard

• Protect your handheld content

• Reduce handheld content size

• Regenerate encryption keys

• Store a password

• Create a random password

• Use the password keeper

• Copy a password

• Verify security software

• Prevent third-party applications from

transmitting data

• Clear the handheld

• Set owner information

• Security — frequently asked questions

About the handheld password

If you type your handheld password incorrectly five times, you must type blackberry before you can continue. On subsequent password attempts, the characters that you type are displayed.

If you type your handheld password ten times incorrectly, all information is erased from your handheld for security reasons.

If your handheld is integrated with an email account using a BlackBerry Enterprise Server, some security settings might differ. For more information, contact your system administrator.

Set a handheld password

1. In the handheld options, click Security.

2. Set the Password field to Enabled.

3. Set the security options.

4. Click the trackwheel.

5. Click Save.

6. Type a handheld password.

7. Click the trackwheel.

8. Retype the handheld password.

9. Click the trackwheel.

Related topics

• About the handheld password

• Change the handheld password

• Disable the handheld password

Change the handheld password

1. In the handheld options, click Security.

2. Click the trackwheel.

3. Click Change Password.

4. Type your current handheld password.

5. Click the trackwheel.

6. Type a new handheld password.

7. Click the trackwheel.

8. Retype the new handheld password.

9. Click the trackwheel.

Related topics

• About the handheld password

• Disable the handheld password

Disable the handheld password

1. In the handheld options, click Security.

2. Set the Password field to Disabled.

3. Click the trackwheel.

4. Click Save.

5. Type the handheld password.

6. Click the trackwheel.

Related topic

• About the handheld password

Lock the handheld

With a handheld password set, on the Home screen, click Lock.

To unlock your handheld, on the Lock screen, roll the trackwheel. In the Enter password dialog box, type your password.

Related topic

• About the handheld password

About keyboard lock

If you do not set a handheld password, you can lock your keyboard to prevent accidentally placing calls or typing characters.

Lock the keyboard

On the Home screen, click Keyboard Lock. To unlock the keyboard, double-click the

trackwheel.

Related topic

• About keyboard lock

About content protection and compression

Content protection encrypts your handheld data. When your handheld is password locked, an open lock in the handheld status section of the screen indicates that encryption is in progress. A closed lock indicates that encryption is complete. After you type your handheld password, data on your handheld is decrypted as you access it.

To use content protection, you must have a handheld password enabled.

Content compression reduces the size of the data stored on your handheld while maintaining the integrity of that data.

Protect your handheld content

1. In the handheld options, click Security.

2. Set the Content Protection field to Enabled.

3. Click the trackwheel.

4. Click Save.

5. Type your handheld password.

6. Click the trackwheel.

Note:

If you have not enabled your handheld password before you enable content protection, you are prompted to set a handheld password when you save the security settings.

Related topic

• About content protection and compression

Reduce handheld content size

1. In the handheld options, click Security.

2. Set the Content Compression field to Enabled.

3. Click the trackwheel.

4. Click Save.

5. If you have enabled a handheld password, type your password.

6. Click the trackwheel.

Related topic

• About content protection and compression

About encryption keys

If your handheld is integrated with an email account using the BlackBerry Enterprise Server or BlackBerry Desktop Redirector, encryption keys protect data as it travels between your BlackBerry Enterprise Server or BlackBerry Desktop Redirector and the handheld. Encryption keys are generated automatically, but you can manually regenerate keys at any time.

Regenerate encryption keys

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, you can regenerate encryption keys from the handheld. In the security options, select a current service. Click the trackwheel. Click Regenerate Encryption Key.

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 3.6 or earlier for Microsoft® Exchange, the BlackBerry Enterprise Server version 2.2 or earlier for IBM® Lotus® Domino®, or if you use the BlackBerry Desktop Redirector to forward email to your handheld, update the encryption keys using the BlackBerry Desktop Software. For more information, refer to the

Software Online Help

Related topic

• About encryption keys

BlackBerry Desktop

About the password keeper

Use the password keeper to create and store all of your passwords. The password keeper is locked with a single password, so you can maintain all your passwords in one place.

You can use the password keeper to generate random passwords containing letters, numbers, and symbols.

The first time that you open the password keeper, you must create a password keeper password. Information in the password keeper is encrypted and is only decrypted when you type this password.

Note:

Passwords stored in the password keeper are encrypted; however, if you copy a password, you can paste it into other applications on the handheld. While the password is copied on the clipboard, it is not encrypted.

Store a password

1. In the password keeper, click the trackwheel.

2. Click New.

3. Type the information for the password.

4. Click the trackwheel.

5. Click Save.

Related topic

• About the password keeper

Create a random password

1. In the password keeper, click the trackwheel.

2. Click New.

3. Type a title for the password.

4. Click the trackwheel.

5. Click Random Password.

6. Type any additional password information.

7. Click the trackwheel.

8. Click Save.

Use the password keeper

Click a password entry. Perform one of the following actions:

• View

• Edit

• Delete

To change your password keeper password, click the trackwheel. Click Change password. Click Yes. Type your new password. Confirm your new password. Click Ok.

Copy a password

In the password keeper, select a password entry. Click the trackwheel. Click Copy to Clipboard.

To clear the password from the clipboard, in the password keeper, click the trackwheel. Click Clear Clipboard.

To paste the password, place the cursor where you want to insert it. Click the trackwheel. Click Paste.

Related topic

• About security self tests

About firewall settings

If you have third-party applications on your handheld, the firewall option prevents these applications from transmitting data without your knowledge.

Related topic

• Legal notice

Prevent third-party applications from transmitting data

When a third-party application on your handheld attempts to transmit data, a dialog box appears on your screen. Accept or deny the connection request.

To reset the firewall settings at any time, in the handheld options, click Firewall. Click the trackwheel. Click Reset Settings.

Related topics

• About firewall settings

• Legal notice

Warning:

Passwords copied to the clipboard are not encrypted.

About security self tests

The security self tests program verifies that security software is implemented properly on your handheld. The tests run automatically when your handheld restarts.

Verify security software

In the handheld options, click Security. Click the trackwheel. Click Verify Security Software.

Clear the handheld

Warning:

Performing this procedure disables all services and removes all data, including passwords and encryption keys, from the handheld. Before clearing your handheld, verify that a backup copy of your data is available.

1. In the handheld options, click Security.

2. Click the trackwheel.

3. Click Wipe Handheld.

4. Click Continue.

5. Type blackberry.

Related topic

• How do I restore my handheld after clearing

it?

Set owner information

In the handheld options, click Owner. Type your contact information. Click the trackwheel. Click Save.

Note:

Owner information appears on the screen when you lock your handheld.

BrickBreaker

• Play BrickBreaker

• How do I set the speed of the paddle?

• How do I set the paddle to accelerate as I roll

the trackwheel?

Play BrickBreaker

The object of this game is to destroy bricks using a paddle and a ball. To move the paddle, roll the trackwheel. To release the ball when in catch mode, or to shoot the laser or gun, press the Space key.

During the game, the following capsules fall from the bricks that you destroy:

• Long makes the paddle longer.

• Slow slows down the speed of the ball.

• Gun enables you to shoot three bullets at the

bricks.

• Laser enables you to shoot unlimited laser

beams at the bricks.

• Multi multiplies the number of balls.

• Catch enables you to catch and hold the ball.

• Skip advances you to the next level.

• Flip changes the direction of the paddle.

• 1-up gives you an additional life.

How do I set the speed of the paddle?

In the BrickBreaker options, set the Paddle Movement Speed field.

How do I set the paddle to accelerate as I roll the trackwheel?

In the BrickBreaker options, set the Paddle Acceleration field.

Service books

• About service books

• Receive new service books

• Accept a new service book

• Manage service books

• Restore a deleted service book

About service books

Service books determine which services are available on your handheld. If your handheld is integrated with an email account using a BlackBerry Enterprise Server, your system administrator can send service books that determine whether features such as remote address lookup and wireless calendar synchronization are available.

Receive new service books

Service books arrive on your handheld in one of the following ways:

• over the wireless network from your service

provider

• over the wireless network when your system

administrator makes a change on the BlackBerry Enterprise Server

• through the BlackBerry Desktop Software

when you connect your handheld to your computer

To accept the service book manually, in the handheld options, click Service Book. Click the new service book. Click Accept.

Manage service books

In the handheld options, click Service Book. Click a service book. Perform one of the following actions:

• View

• Delete

Restore a deleted service book

In the handheld options, click Service Book. Click the trackwheel. Click Undelete.

Accept a new service book

Service books should be automatically accepted by your handheld. If a new service book is available and it is not automatically accepted, a book icon appears in the handheld status section of the screen.

Frequently asked questions

• Why are some of the features described not

available on my handheld?

• What software version do I have on my

handheld?

• Email and PIN messages — frequently asked

questions

• SMS messages — frequently asked questions

• Attachments — frequently asked questions

• Phone — frequently asked questions

• Browser — frequently asked questions

• Downloading — frequently asked questions

• Contacts — frequently asked questions

• Calendar — frequently asked questions

• Tasks — frequently asked questions

• Memos — frequently asked questions

• Bluetooth® — frequently asked questions

• Synchronization — frequently asked

questions

• Typing — frequently asked questions

• Alarm — frequently asked questions

• Network coverage — frequently asked

questions

• Security — frequently asked questions

Why are some of the features described not available on my handheld?

Depending on your service provider plan or the type of email account that you are using, some features might not be available on your handheld. In addition, your handheld might not have been provisioned for certain features by your system administrator. For more information, contact your service provider or system administrator.

What software version do I have on my handheld?

To view handheld information such as your handheld type, software version, and copyright information, in the handheld options, click About. To return to the handheld options, press the Escape button twice.

Email and PIN messages — frequently asked questions

• Why can’t I send email or PIN messages?

• Why can’t I receive email or PIN messages?

• Why is the menu option to send an email or

PIN message not available?

• Can I verify that an email or PIN message has

reached its recipient?

• Can I stop an email message from being

sent?

• Why are some messages already on my

handheld?

• How do I create and use links in messages?

• Why is “More available” appearing at the end

of my message?

• Can I file messages?

• Why can’t I see a new message in the

messages list even though I received notification?

• Why is there a different icon beside some

items in the messages list?

• How do I show more of a subject line for my

email and PIN messages?

• How do I identify received PIN messages as

high priority?

• Can I remove the prompt that appears before

I delete messages?

• Why were some of my messages deleted from

the handheld?

• How do I change how long messages remain

in the messages list?

• How do I restrict the types of email messages

that are sent to my handheld?

• How do I create a generic filter?

• Why are some messages sent to my handheld

even though I have created a filter?

• Why can’t I specify some folders from which

email messages are redirected?

• How do I make changes to the folders on my

handheld?

• How do I stop email messages from being

sent to my handheld?

Why can’t I send email or PIN messages?

Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.

If you send a message and you are not in an area of sufficient wireless coverage, the handheld sends the message when you return to an area of sufficient wireless coverage.

Why can’t I receive email or PIN messages?

If you are not receiving email messages, verify that filters, which restrict the messages that are sent to your handheld, are not enabled. For more information, see:

“Use email filters”

Verify that email redirection to your handheld is enabled. If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, verify that the Redirect incoming messages to your handheld check box is selected.

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, in the messages options, click Email Settings. Verify that the Redirect to handheld field is set to Yes. If you have configured specific folders to redirect email messages to your handheld, on the Folder Redirection screen, verify that the correct folders from which email is redirected are selected.

Why is the menu option to send an email or PIN message not available?

If you do not have an email address or PIN saved for your contact, the option to send an email or PIN message to that contact does not appear. In the address book, add an email address or a PIN number for your contact.

Can I verify that an email or PIN message has reached its recipient?

Yes. To receive email message confirmation, if your handheld is integrated with an email account using a BlackBerry Enterprise Server, type <confirm> before the subject of your message.

For PIN messages, when the message has been delivered to a handheld, a D appears beside the check mark in the messages list.

Can I stop an email message from being sent?

Yes, if the handheld radio is turned off or you are in an area of insufficient wireless coverage. If a clock icon appears beside the message, delete the message to stop it from being sent.

If the radio is turned on and you are in an area of sufficient wireless coverage, any pending messages are sent immediately, so you cannot stop the message from being sent.

Why are some messages already on my handheld?

When you first receive your handheld and every time that you update the software, several welcome messages appear. These messages provide information and tips for using the handheld.

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, a number of your recent email messages might also appear on your handheld when you turn on your handheld radio for the first time. For more information, contact your system administrator.

How do I create and use links in messages?

Links appear in your messages as underlined text. Messages can contain links to various items such as phone numbers, web sites, and email addresses. When you receive a message containing a link, click the link. In the menu, click the actions that apply to the type of link selected.

The handheld automatically recognizes most items as links. To create a link for a PIN, type pin: before typing the PIN number.

Why is “More available” appearing at the end of my message?

Long messages are sent to your handheld in sections. As you read the first section, the next section is sent to your handheld automatically, if you are in an area of sufficient wireless coverage. However, it might take several seconds before your handheld receives the next section.

To send only the first section of long messages to your handheld, in the messages options, click General Options. Set the Auto More field to No. The next time that you receive a long message, More available appears at the bottom. To request more of the message, click the trackwheel. Click More. To view the rest of the message, click More All.

Can I file messages?

Yes. If you have enabled wireless email reconciliation for your handheld, any messages that you file on your handheld are also filed in your mailbox.

If your handheld is not enabled for wireless email reconciliation, your handheld must be integrated with an email account using the BlackBerry Desktop Redirector or BlackBerry Enterprise Server to file messages. You must perform an initial email reconciliation with the BlackBerry Desktop Software so that the folders in your mailbox appear on your handheld. For more information on configuring manual email reconciliation, refer to the

BlackBerry Desktop Software Online Help

Why can’t I see a new message in the messages list even though I received notification?

If email messages are sent to your handheld from specific mailbox folders and, in the general messages options, you set the Hide Filed Messages option to Yes, a new message sent to your handheld is filed automatically, and it might not appear in the messages list. To view all of your messages, set the Hide Filed Messages field to No.

Why is there a different icon beside some items in the messages list?

Different icons are used in the messages list to indicate various items, such as message status, saved web pages, call logs, and email messages with attachments.

When you make or receive a call, the handheld creates a call log containing information about the call. To disable call logs, in the phone options, click Call Logging. Set the Show Logs in Message List field to No.

How do I show more of a subject line for my email and PIN messages?

If you want to show more of the subject line for your messages, you can hide the time that the message was received and the name of the sender or recipient of the message. In the messages options, click General Options. Set the Display Time and Display Name fields to No.

How do I identify received PIN messages as high priority?

In the messages options, click General Options. Set the Make PIN Messages Level 1 field to Yes.

Can I remove the prompt that appears before I delete messages?

Yes. In the messages options, click General Options. Set the Confirm Delete option to No.

Why were some of my messages deleted from the handheld?

If your handheld memory is full, your handheld deletes the oldest messages from the messages list to accommodate new ones. It will not delete saved messages.

If you have enabled wireless email reconciliation, messages that you delete in your mailbox are also deleted on your handheld. Messages that you delete on your handheld are also deleted in your mailbox.

If you deleted multiple messages using Delete Prior, the messages are only deleted from your handheld.

How do I change how long messages remain in the messages list?

To change the number of days your handheld will keep messages on the messages list, in the message options, click General Options. Set the Keep Messages field.

Messages sent to your handheld that are older than the number of days that you specify in the Keep Messages field are removed from your handheld. The messages can be restored, however, if you set the Keep Messages field to a longer period of time. When you increase the amount of time in this field, any messages sent to your handheld during that period of time appear in the messages list.

How do I restrict the types of email messages that are sent to my handheld?

You can create email filters to send only specific email messages to your handheld. For more information, see:

“Create an email filter”. To stop messages that do not meet any filter

criteria from being sent to your handheld, in the message options, click Email Filters. Set the If no filters apply, send email to handheld field to No.

How do I create a generic filter?

To create a generic filter, use wildcards when specifying the contacts to which the filter applies. In the From field, specify part of the sender's address and use an asterisk (*) in place of the remaining part.

Why are some messages sent to my handheld even though I have created a filter?

A filter must be enabled before it applies to your messages. In the email filters messages options, verify that the check boxes beside all of the filters that you want to apply to your messages are enabled. Verify that the filters are in the correct order so they can be applied to your messages properly.

Why can’t I specify some folders from which email messages are redirected?

On the Folder Redirection screen, if the check boxes beside the folder names appear with broken borders, those folders are not enabled for redirection. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, the folders are enabled automatically after a short period of time. To manually enable all folders for redirection, on the Email Reconciliation screen, set the Wireless Reconcile field to Off. Save your changes. Open the Email Reconciliation screen again and set the Wireless Reconcile field to On. Save your changes.

How do I make changes to the folders on my handheld?

You cannot add, edit, or delete folders from your handheld. To add, edit, or delete the folder, change it in your mailbox and reconcile your email with your handheld.

If your handheld is enabled for wireless email reconciliation, changes that you make to the folders in your mailbox are synchronized with your handheld over the wireless network.

If your handheld is not enabled for wireless email reconciliation, reconcile your email manually using the BlackBerry Desktop Software. For more information, refer to the

Software Intellisync Online Help

BlackBerry Desktop

How do I stop email messages from being sent to my handheld?

If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, clear the Redirect incoming messages to your handheld check box.

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, in the messages options, click Email Settings. Set the Send Email To Handheld field to No.

SMS messages — frequently asked questions

• Why can’t I send SMS messages?

• Can I verify that my SMS message has

reached its recipients?

• How do I display more items in an SMS

message thread?

• Can I set how SMS messages display?

• Can I remove the prompt that appears before

I delete messages?

• Why were some of my messages deleted from

the handheld?

• Why aren’t all of the SMS options described

appearing on my handheld?

• What are the Validity Period, Sent As, and

Network to Send Over fields in the SMS options?

• How do I change how long messages remain

in the messages list?

Why can’t I send SMS messages?

If you send a message and you are not in an area of sufficient wireless coverage, the handheld sends the message when you return to an area of sufficient wireless coverage.

Verify that fixed dialing number mode is not enabled. To disable FDN mode, in the phone options, click FDN Phone List. Click the trackwheel. Click Disable FDN mode.

If you still cannot send SMS messages, verify that your plan supports sending and receiving SMS messages. For more information, contact your service provider.

Can I verify that my SMS message has reached its recipients?

Yes. In the handheld options, click SMS. Set the Delivery Reports field to On.

When your SMS message reaches its recipient, a D appears beside the check mark in the messages list.

How do I display more items in an SMS message thread?

In the handheld options, click SMS. In the Number of Previous Items field, set how many previous SMS messages from the thread should appear.

Note:

If, in the handheld options on the SMS screen, you have set the SMS View field to Conversational, all of the messages in the thread display by default.

Can I set how SMS messages display?

Yes. In the handheld options, click SMS. If you want SMS messages within a thread to

display as separate entries in the message list, set the Message List option to Show all.

If you want to change the format of SMS messages so that you can type a response in the same screen that you view the message, set the SMS View field to Conversational.

To send a message in the conversational SMS view, type text at the bottom of the SMS screen and press the Enter key to send the message. You can also click the trackwheel to view more options in the menu.

Why were some of my messages deleted from the handheld?

If your handheld memory is full, your handheld deletes the oldest messages from the messages application to accommodate new ones. It will not delete saved messages.

Why aren’t all of the SMS options described appearing on my handheld?

Depending on your service provider plan, some SMS message options might not be available on your handheld. For more information, contact your service provider.

What are the Validity Period, Sent As, and Network to Send Over fields in the SMS options?

The Validity Period field specifies how long the service center should keep your SMS messages if they cannot be delivered to your contacts immediately. The Sent As field sets how to send your SMS messages, and the Network to Send Over field sets the type of network through which your SMS messages are sent.

Attachments — frequently asked questions

• Can I view file attachments on my handheld?

• Why are some file attachment features not

available on my handheld?

• How do I view password-protected file

attachments?

• How do I view information about attached

files?

• Can I set the amount of memory that my

handheld uses for file attachments?

• How do I change how file attachments are

displayed?

• How do I view cell contents in spreadsheet

attachments?

• Why is “More available” appearing at the end

of my file attachment?

• How do I search for text within a file

attachment?

• What does skipped content mean?

• Can I see tracked changes in document

attachments?

Can I view file attachments on my handheld?

Yes, if attachment viewing is enabled for your handheld. When you receive a message with an attachment, click the trackwheel. If Open Attachment appears in the menu, you can view attachments on your handheld.

If Open Attachment does not appear in the menu, your handheld might not be enabled for attachment viewing.

To view document and spreadsheet attachments, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or the BlackBerry Web Client.

To view .zip, .htm, or .html attachments, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.6 Service Pack 1 or later for Microsoft® Exchange, the BlackBerry Enterprise Server version

2.2 Service Pack 1 or later for IBM® Lotus® Domino®, or the BlackBerry Web Client.

To view image attachments, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0 or the BlackBerry Web Client version 1.9.

For more information, contact your system administrator or service provider.

Why are some file attachment features not available on my handheld?

If your BlackBerry Wireless Handheld has 8 MB of memory, some image attachment viewing features are not available.

How do I view password-protected file attachments?

You can only view password-protected .pdf files. If you receive a .pdf file that is password-protected, you must type the password to view the file. On the Attachment screen, select the file name. Click the trackwheel. Click Password. Type the password. Click the trackwheel.

How do I view information about attached files?

To view the file size, title, and other information about an attached file without retrieving the file, on the Attachment screen, select the file name. Click the trackwheel. Click Retrieve Info.

Can I set the amount of memory that my handheld uses for file attachments?

Yes. In the attachment options, set the Cache Size field.

How do I change how file attachments are displayed?

Open the full content for a file attachment. Click the trackwheel. Click Options.

To change the font for your file attachments, set the Font Family and Font Size fields. You can only set the Font Family field on BlackBerry Wireless Handhelds with color screens.

In document attachments, to use font sizes that reflect those in the original document, set the Reflect Original Font Sizes field to Yes.

To show a grid when viewing spreadsheet attachments, set the Show Gridlines field to Yes.

To label spreadsheet columns with letters and label spreadsheet rows with numbers, set the Display Labels field.

How do I view cell contents in spreadsheet attachments?

When you select a cell, the contents appear at the top of the screen. If the contents are too long to see, click the cell. Click View Cell.

To view the contents of all the cells in a column, click the column label at the top of the screen. Click Fit. All the cells for that column expand to the size of the cell with the longest content.

To change the column size for all of the columns in a spreadsheet, click the unmarked column label in the top left corner of the screen. Click the preferred size.

To change the default column size for all spreadsheet attachments, open the attachment options. Set the Column Width field to Large.

Why is “More available” appearing at the end of my file attachment?

Long attachments are sent to your handheld in sections. As you read the first section, the next section is sent to your handheld automatically, if you are in an area of sufficient wireless coverage. However, it might take several seconds before your handheld receives the next section.

To send only the first section of long attachments to your handheld, in the messages options, click General Options. Set the Auto More field to No. The next time that you receive a long attachment, More available appears at the bottom. To request more of the file attachment, click the trackwheel. Click More. To view the rest of the attachment, click More All.

How do I search for text within a file attachment?

In the attachment, click the trackwheel. Click Find. Type the text. Click the trackwheel.

To make the Find feature case sensitive when searching, select the Case Sensitive Search check box.

If you have not retrieved all of the text for a file attachment, the server side search dialog box appears. If you want to search the remaining text in the attachment, click Yes. If the search term is found, the content is retrieved automatically.

To view the text on your handheld, verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.

What does skipped content mean?

The skipped content bar appears in a document attachment when more content is available but has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More.

Can I see tracked changes in document attachments?

Some document formats enable editors to track changes in a document. With tracked changes showing, new and deleted text is displayed in the document. To view tracked changes, click the trackwheel. Click Show Changes. To hide tracked changes, click the trackwheel. Click Hide Changes.

Synchronization — frequently asked questions

• Can I reconcile email messages over the

wireless network?

• Can I synchronize PIM items over the wireless

network?

• How do I handle conflicts between my

handheld and mailbox?

• Why are some of my email messages not

reconciling over the wireless network?

• Can I reconcile with my personal folders?

• Can I remotely empty the deleted messages

folder on my computer?

Can I reconcile email messages over the wireless network?

Yes. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, or the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, verify that wireless email reconciliation is enabled in the messages options.

If your handheld is integrated with an email account using the BlackBerry Web Client, and your service provider supports wireless email reconciliation, verify that you have enabled wireless email reconciliation in the messages options.

Can I synchronize PIM items over the wireless network?

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, verify that wireless synchronization is enabled in the tasks, memo, address book, and calendar options.

If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 2.1 or later, calendar appointments and meetings might be the only PIM items that can be synchronized over the wireless network. For more information on setting wireless calendar synchronization, refer to the

Software Online Help

Your handheld radio must be on and you must be in an area of sufficient wireless coverage for PIM items to synchronize over the wireless network. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.

BlackBerry Desktop

How do I handle conflicts between my handheld and mailbox?

A conflict might occur if you edit the same item on both your handheld and mailbox before synchronization takes place.

If you enable wireless email reconciliation, you can set whether the handheld or mailbox takes precedence when a conflict occurs. In the messages options, click Email Reconciliation. Set the On Conflict field to the preferred option. You can set this option for each message service on your handheld.

If you enable wireless PIM synchronization, the information in your desktop email program automatically takes precedence over the data on your handheld when a conflict occurs. If you disable wireless PIM synchronization and make changes to a PIM entry in your desktop email program and on the handheld, the conflicting information on the handheld is replaced by the

information in your desktop email program when you enable wireless PIM synchronization again. If you want to manually select how conflicts are handled, synchronize your handheld using the desktop software before you enable wireless PIM synchronization.

If you use the BlackBerry Desktop Software to enable wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the desktop software. For more information, refer to the

BlackBerry Desktop Software Online Help

Why are some of my email messages not reconciling over the wireless network?

If you are not in an area of sufficient wireless coverage, your email messages will not be reconciled over the wireless network. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.

If you are in an area of sufficient wireless coverage and you want to initiate email reconciliation from the handheld, in the messages list, click the trackwheel. Click Reconcile Now.

Can I reconcile with my personal folders?

Yes. If you are a Microsoft® Exchange user, and you use personal folders, you can only reconcile email messages with personal folders using the BlackBerry Desktop Software. For more information, refer to the

Software Online Help

BlackBerry Desktop

Can I remotely empty the deleted messages folder on my computer?

Yes. In the messages options, click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes.

To use this feature, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, and wireless email reconciliation must be enabled. Verify that your

handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.

Note:

Even if you have enabled wireless email redirection or folder redirection on your handheld, you must use the desktop software with personal folders.

100

BlackBerry 7290 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Enterprise activation

About enterprise activation

Activate the handheld over the wireless network

Email messages

Open a message

Send an email message

Save draft messages

Add contacts to a message

Set the importance level

Change sent messages

View filed messages

Manage messages

File messages

Delete multiple messages at one time

Mark a message as opened or unopened

Save a copy of messages sent from the handheld

About out of office reply

About email signatures

Add an email signature

Set an out of office reply

About email filters

Use email filters

Create an email filter

Create a filter quickly

About folder redirection

Set folder redirection

PIN messages

About PIN messages

Send a PIN message

Find your PIN

SMS messages

About SMS messages

Type an SMS number

Open an SMS message

Send an SMS message

Find your SMS number

Manage messages

Resend an SMS message

About cell broadcast messages

Manage cell broadcast channels

Enable cell broadcast messages

Search

About search

Search the messages list

Use saved searches

Search for a specific contact

Search for a subject

Search the handheld

Attachments

About attachments

Use address book attachments

Open a file attachment

Open an image attachment

Navigate attachments

Synchronizing data

About email reconciliation

Set wireless email reconciliation

Reconcile deleted messages

About PIM synchronization

Set wireless PIM synchronization

Backing up and restoring handheld data

About backing up handheld data

About restoring handheld data

Typing

Use AutoText

Create an AutoText entry

Change AutoText entries

Cut or copy text

Paste text

Typing tips

Enable tones when pressing keys

Set the cursor speed

What is the Insert Macro menu item?

Why can’t I use shortcuts on the Home screen?

Phone

Find your phone number