Page 1
Earpiece
Headset jack
USB port
Alt key
Type the alternate
character on a key
Open the phone screen
Left Shift key
BlackBerry Wireless Handheld™
Getting Started Guide™
Phone button
Notification LED
Trackwheel
Select or click an item
Escape button
Exit a screen
Backspace key
Enter key
Symbol key
Open the symbol list
Power button
Microphone
Right Shift key
Backlighting
Roll the trackwheel to move the cursor and highlight items on the screen.
Click (press) the trackwheel to view the menu on most screens and to select
items on the screen.
Press the Escape button to exit a screen, cancel an action, or go back one
page in the browser.
Hold the Escape button to end a phone call.
Page 2
Tips
Phone
Open the phone or make a
phone call
End a call from the
Active Call screen
Mute a call from the
Active Call screen
Change the volume
during a call
Dial a letter in a phone
number
Call voice mail Hold
Assign speed dial
to a letter
Type a phone number
extension
Mute a call using
a headset
End a call using
a headset
Press the Phone button
Hold the Escape button
Press the Phone button
Roll the trackwheel
Press + the letter key
Hold the letter > Type a
phone number
Press + > Type the
extension number
Press the headset button
Hold the headset button
Browser
Open the home page Press
Open the Browser
Bookmarks screen
Add a bookmark Press
Refresh a web page Press
Search a web page Press
Page down Press
Go back a page Press the Escape button
Stop a web page from
loading
Go to a specific
web page
Exit the browser Hold the Escape button
Press
Press the Escape button
Press
Messages
Compose from the
messages list
Reply to sender Press
Reply to all Press
Forward a message Press
Go to the next date Press
Go to the previous date Press
Go to the next unread
message
View sent messages Press +
View received messages Press +
View SMS messages Press +
View voice mail messages Press +
Page up in an open
message
Page down in an open
message
Press
Press
Press +
Press
Calendar*
Change to Agenda format Press
Change to Day format Press
Change to Week format Press
Change to Month format Press
Go to the next day, week,
or month
Go to the previous day,
week, or month
Go to the current date Press
Go to a specific date Press
*In the calendar options, set the Enable Quick Entry
field to No to use these shortcuts in Day format.
Press
Press
Page 3
your handheld
Typing
and editing
Lock the handheld Set a password > Click the
Lock the keyboard Click the Keyboard Lock
Move the cursor Roll the trackwheel or Press
Return to previous screen Press the Escape button
Click an item Highlight the item > Click
Select multiple items Hold + roll the
Go to the top of a screen Press
Go to the bottom of a
screen
Turn on/off the handheld Hold
Turn on/off backlighting Press
To turn the wireless radio on or off, click
Turn Wireless On / Turn Wireless Off.
Wireless coverage
No wireless coverage
Emergency calls
Emergency calls
SMS messages
Phone
Email and PIN messages
Browser
Lock icon
icon (only available if you
have not set a password)
+ roll the trackwheel
the trackwheel
trackwheel
Press
Capitalize a letter Hold the letter
Insert a period Press twice
Type the alternate
character on a key
Insert an accented
character
Insert a symbol Press > Click a symbol or
Select text Press > Roll the
Select characters Hold > Roll the
Copy selected text Press + click the
Paste selected text Press + click the
Cut selected text Press + or Click the
Cancel selection Press the Escape button
Press + the key
Hold a letter + roll the
trackwheel
press a letter
trackwheel
trackwheel
trackwheel or Click the
trackwheel > Click Copy
trackwheel or Click the
trackwheel > Click Paste
trackwheel > Click Cut
Status indicatorsWireless network coverage
battery power
low battery power
charging
roaming
Home Zone
receiving data
transmitting data
service book waiting
alarm set
TTY enabled
voice mail message
Number lock on
Shift lock on
Alt mode on
Page 4
How do I...Navigating
Make a phone call
1. In the phone, type a phone number.
2. Click the trackwheel.
3. Click Call.
4. To end the call, hold the Escape button.
Add a contact
1. In the address book, click the trackwheel.
2. Click New Address.
3. Type contact information.
4. Click the trackwheel.
5. Click Save.
Send a text (SMS) message
1. In the messages list, click the trackwheel.
2. Click Compose SMS.
3. Click [Use Once].
4. Click SMS.
5. Type an SMS-compatible phone number.
6. Click the trackwheel.
7. Click Continue.
8. Type a message.
9. Click the trackwheel.
10.Click Send.
Send an email message
1. In the messages list, click the trackwheel.
2. Click Compose Email.
3. Click [Use Once].
4. Click Email.
5. In the Email field, type an email address.
6. Click the trackwheel.
7. Click Continue.
8. In the Subject field, type a subject.
9. Press the Enter key.
10.Type a message.
11.Click the trackwheel.
12.Click Send.
Set a password
1. In the handheld options, click Security.
2. Set the Password field to Enabled.
• Set the other fields on the screen (optional).
3. Click the trackwheel.
4. Click Save.
5. Type a password.
6. Press the Enter key.
7. Type the password again.
8. Press the Enter key.
Fields Menus
Press the Space key to
change the value in a
field.
Press the Alt key to view
all the values that are
available in the selected
field.
Click the trackwheel to
view the menu.
On the menu, click
standard actions such as
New, View, Edit, Delete,
Save, Options, and Help.
Additional options might
appear depending on the
item you have selected.
Page 5
Contents
Where can I find more information?
On the handheld
• On the menu, click Help to see help topics
associated with the application that you are
using.
• On any Help screen, click the trackwheel. Click
Index to see a list of additional help topics.
In the BlackBerry Desktop Software
• On the Help menu, click Desktop Help
Contents to view the
the
BlackBerry Desktop Software Online Help
In your BlackBerry Internet Service account
using a desktop browser
Handheld User Guide
or
• On the menu bar, click Help to view the
BlackBerry Internet Service Online Help
.
Setting up your handheld 2
Insert the SIM card 2
Insert the battery 2
Charge the battery 2
Turn wireless on 3
Set up email 3
Setting up for email using BlackBerry
Enterprise Server 4
.
Use enterprise activation 4
Use the BlackBerry Desktop Software 4
Setting up for email using BlackBerry
Internet Service 6
Create an account 6
Synchronize your handheld data 6
Frequently asked questions 7
©2005 Research In Motion Limited. All Rights Reserved. Published in XXXXXX. PRINTSPEC-004. MAT-08070-001 Rev.002
1
Page 6
Setting up your handheld
Insert the SIM card
Your SIM card contains important information
about your wireless service. Your SIM card might
be inserted already.
Warning: Turn off your handheld before you insert
or remove the SIM card. Do not scratch, bend, or
expose the SIM card to static electricity or wet
conditions.
1. Press the battery cover release button.
.
Release button
2. Slide off the battery cover.
3. If the battery is inserted, remove it.
4. Slide the SIM card holder toward its hinge to
unlock it.
5. Lift the SIM card holder.
6. Remove your SIM card from its packaging.
7. Insert the SIM card into the holder so that
the notches align.
9. Slide the SIM card holder away from its
hinges to lock it.
Insert the battery
Warning: Use only the battery that Research In
Motion specifies for use with your handheld. See
the
Safety and Product Information
accompanied your handheld for more information
on using the battery safely.
1. Press the battery cover release button.
2. Slide off the battery cover.
3. Insert the battery so that the connectors
align.
4. Replace the battery cover. If the battery is
charged, your handheld turns on and a
dialog box appears.
5. Click OK.
If the date and time are incorrect, see “How do I
correct the date and time?” on page 7 for more
information.
booklet that
Charge the battery
Using the travel charger
1. Connect the smaller end of the USB cable to
your handheld.
8. Close the SIM card holder.
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Page 7
2. If your travel charger includes a removable
USB cable, connect the larger end of the USB
cable into the power adapter.
3. Slide the appropriate attachment piece into
the power adapter.
PUSH
4. Plug the power adapter into a power outlet.
5. Charge the battery to full power.
Using your computer
To charge your handheld battery using a
computer, the following system requirements must
be met:
• Intel®-compatible 486 or higher computer
that is compliant with USB 1.1 or later
• Available USB port. If the port is part of a
USB hub, the hub must be self powered.
• Windows®98, Windows ME, Windows 2000,
or Windows XP
• BlackBerry Desktop Software or BlackBerry
Handheld Manager must be installed to
obtain the required USB driver on your
computer. See
“Setting up for email using
BlackBerry Enterprise Server” on page 4 or
“Setting up for email using BlackBerry
Using your computer
Internet Service” on page 6 for more
information.
Note: If you use Windows 98 (not Windows 98
Second Edition), you must download an update
from http://www.microsoft.com/com/dcom/
dcom98/dcom1_3.asp for the USB driver to
operate as expected.
1. Connect the smaller end of the USB cable to
your handheld.
2. Connect the larger end of the USB cable to
an available USB port.
3. Charge the battery to full power.
Turn wireless on
Your handheld connects to the wireless network
using an internal radio.
When your SIM card is inserted and the battery is
charged, turn on the radio in a wireless coverage
area. See the inside front cover of this guide for
information on wireless coverage levels and the
wireless radio.
Note: If you use BlackBerry Internet Service, the
account setup process might begin automatically
the first time that you turn on the wireless radio.
See “Setting up for email using BlackBerry
Internet Service” on page 6 for more information.
Set up email
To begin sending and receiving email on your
handheld, you must integrate with an account
using one of the setup options listed in the
following two sections of this guide.
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Page 8
Setting up for email using BlackBerry Enterprise Server
Use this option if all of the following situations
apply:
• You want to receive messages from your
corporate Microsoft® Outlook®, IBM® Lotus
Notes®, or Novell® GroupWise® email
account.
• You subscribe to a service that supports
account setup using a BlackBerry Enterprise
Server™.
• A system administrator is managing a
BlackBerry Enterprise Server within your
company.
• A system administrator has confirmed that
you are permitted to use the BlackBerry
Enterprise Server.
To use this option, one of the following system
requirements must be met:
• Microsoft Outlook (Workgroup installation)
with an account on a Microsoft® Exchange
Server version 5.5 or later
• IBM Lotus Notes version 4.6 or later, with an
account on an IBM Lotus® Domino® Server
version 4.6 or later
• Novell GroupWise client version 6.5 Service
Pack 4 with an account on a Novell
GroupWise Server version 6.5 Service Pack 1
or later
Note: If your handheld is not enabled on a
BlackBerry Enterprise Server, but you want to use
a corporate Microsoft Outlook email account with
your handheld, you can set up for email using the
BlackBerry Desktop Redirector.
BlackBerry Desktop Redirector?" on page 7 for
more information.
See "What is the
Use enterprise activation
If your handheld is enabled on a BlackBerry
Enterprise Server version 4.0, and your system
administrator has provided you with an enterprise
activation password, you can integrate your
handheld with your account over the wireless
network.
1. Verify that your handheld wireless radio is on
and that you are in a wireless coverage area.
2. On your handheld, click Enterprise
Activation.
3. Type your corporate email address.
4. Type the enterprise activation password
provided by your system administrator.
5. Click Activate.
Note: Your system administrator might request
that you install the BlackBerry Handheld Manager
program on your computer to reduce the amount
of data that is transmitted over the wireless
network when your handheld is connected to your
computer. If you install the BlackBerry Handheld
Manager program, you do not need to install the
BlackBerry Desktop Software.
Use the BlackBerry Desktop Software
If your system administrator does not provide you
with an enterprise activation password, you can
install the BlackBerry Desktop Software to
integrate your handheld with your account.
1. Insert the BlackBerry Desktop Software
Installation CD into your CD drive.
2. Complete the on-screen instructions.
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Page 9
• Select BlackBerry Enterprise Server or
BlackBerry Desktop Redirector as your
account integration option.
• Select BlackBerry Enterprise Server as your
message redirection option.
3. Connect your handheld to your computer.
4. On the Windows taskbar, click Start.
5. Select Programs > BlackBerry > Desktop
Manager.
• When you are prompted to generate an
encryption key, follow the on-screen
instructions.
5
Page 10
Setting up for email using BlackBerry Internet Service
Use this option if one or more of the following
situations apply:
• You purchased your handheld in a store.
• You want to set up a new email account for
your handheld.
• You want to set up an existing email account
for your handheld.
Note: To use this option, you must subscribe to a
service that supports email setup using BlackBerry
Internet Service.
Create an account
Consult your service provider’s documentation for
more information on setting up BlackBerry
Internet Service.
Synchronize your handheld data
Install the BlackBerry Desktop Software to
synchronize and back up handheld personal
information management (PIM) data such as
contacts and appointments, or to reconcile the
status of messages.
1. Insert the BlackBerry Desktop Software
Installation CD into your CD drive.
2. Complete the on-screen instructions.
• Select BlackBerry Internet Service as your
account integration option.
3. Connect your handheld to your computer.
4. On the Windows taskbar, click Start.
5. Click Programs > BlackBerry > Desktop
Manager.
Note: See the
Help
synchronization.
BlackBerry Desktop Software Online
for more information on PIM
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Page 11
Frequently asked questions
Why does my handheld not turn on?
The power might be off. Press the Power button to
turn the power on.
The battery might not be charged. See “Charge
the battery” on page 2 for more information.
Remove and then reinsert the battery.
Why does my handheld not charge?
A connection might not be secure. Check that all
cables and plugs are fully inserted into ports and
power outlets.
2 for more information.
The battery might not be inserted properly.
Reinsert the battery so that the connectors align.
How do I correct the date and time?
1. In the handheld options, click Date/Time.
2. Set the date and time.
3. Click the trackwheel.
4. Click Save.
Why is there a book icon on the Home screen?
A new service book is available on your handheld.
Service books determine which services and
features are available on your handheld.
1. In the handheld options, click Service Book.
2. Click the service book beside the book icon.
3. Click Accept.
Why can I not send or receive messages?
Verify that the handheld wireless radio is on and
that you are in a wireless coverage area. See the
inside front cover of this guide for more
information on the wireless radio and levels of
wireless coverage.
See "Charge the battery" on page
Verify that you have integrated your handheld
with an email account.
page 3 for more information.
How do I connect my handheld to the
BlackBerry Desktop Software?
If the desktop software is installed on your
computer, your handheld should connect to the
desktop software automatically when you connect
your handheld to the computer. If your handheld
does not connect, open the BlackBerry Desktop
Software.
1. Click Options > Connection Settings.
2. In the drop-down list, click the correct port.
3. Click Connect.
If the connection problems continue, close the
BlackBerry Desktop Software and disconnect your
handheld. Open the desktop software again and
reconnect your handheld. Verify that all
connections are secure.
Why can I not use shortcuts on the Home
screen?
By default, you can quickly dial phone numbers
from the Home screen. To use shortcuts on the
Home screen, in the phone, click Options. Click
General Options. Set the Dial From Home Screen
field to No.
What is the BlackBerry Desktop Redirector?
If you use Microsoft Outlook (Workgroup
installation) with an account on a Microsoft
Exchange Server version 5.5 or later and your
handheld is not enabled on a BlackBerry
Enterprise Server, you can use the BlackBerry
Desktop Redirector to set up for message service
on your handheld.
1. Insert the BlackBerry Desktop Software
Installation CD into your CD drive.
See “Set up email” on
7
Page 12
2. Complete the on-screen instructions.
• Select BlackBerry Enterprise Server or
BlackBerry Desktop Redirector as your
account integration option.
• Select BlackBerry Desktop Redirector as
your message redirection option.
3. Connect your handheld to your computer.
4. On the Windows taskbar, click Start.
5. Click Programs > BlackBerry > Desktop
Manager.
• When you are prompted to generate an
encryption key, follow the on-screen
instructions.
Your computer must be on and the BlackBerry
Desktop Redirector must be running to send and
receive messages on your handheld.
Can I set up for email using both BlackBerry
Enterprise Server and BlackBerry Internet
Service?
To set up using more than one service, complete
the steps in
Enterprise Server” on page 4 followed by the steps
in “Setting up for email using BlackBerry Internet
Service” on page 6.
Contact your service provider for more information
on availability and the fees that might be
associated with email setup using both BlackBerry
Enterprise Server and BlackBerry Internet Service.
“Setting up for email using BlackBerry
Customer support
BlackBerry support web site:
www.blackberry.com/support
How do I reset my handheld?
Only reset your handheld if the handheld does not
respond for more than a few minutes, or if your
system administrator or service provider has
advised you to reset your handheld.
To reset your handheld hardware and programs,
remove and then reinsert the battery.
8
Page 13
©2005 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols
are the exclusive properties of, and trademarks of, Research In Motion Limited (RIM). All other brands and marks are the
properties of their respective owners. IBM, Lotus, Domino, and Lotus Notes are trademarks of International Business Machines
Corporation in the United States, other countries, or both. Novell and GroupWise are registered trademarks of Novell, Inc. in the
United States and other countries. Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and
other countries. Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation in the United States and/or
other countries. There are no warranties, express or implied, with respect to the contents of this document, and all information
provided herein is provided “as is”. In no event shall RIM or its affiliates be liable to any party for any direct, indirect, special, or
consequential damages in connection with your use of this document, including, without limitation, loss of business revenue or
earnings, lost data, damages caused by delays, lost profits, or a failure to realize expected savings, even if RIM was expressly
advised of the possibility of such damages. RIM reserves the right to periodically change information that is contained in this
document; however, RIM makes no commitment to provide any such changes in a timely manner or at all. Your handheld might
vary from the depictions on this document.
Published in XXXXX.
PRINTSPEC-005
MAT-08069-001 Rev.002
Model numbers: R6230GE, RAO30GN
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