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BlackBerry 7100i User Guide v4.1

BlackBerry 7100i
Version 4.1
User Guide
BlackBerry® 7100i Model Number: RAW20IN
Last modified: 13 February 2006
Part number: SWD_X_HH(EN)-068.003
At the time of publication, this documentation is based on BlackBerry Handheld Software version 4.1.
Send us your comments on product documentation:
©2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, “Always On, Always Connected”, the “envelope in motion” symbol, BlackBerry, and BlackBerry Enterprise Server are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited is under license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines Corporation in the United States, other countries, or both. JavaScript is a trademark of Sun Microsystems, Inc. in the United States and other countries. Microsoft, Outlook, PowerPoint, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Novell and GroupWise are either registered trademarks or trademarks of Novell, Inc. in the United States and other countries. vCard and vCalendar are either registered trademarks or trademarks of the Internet Mail Consortium. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners.
The BlackBerry device and/or associated software are protected by copyright, international treaties and various patents, including one or more of the fo llowing U.S. patents: 6, 278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318 ; D445,428; D43 3,460; D4 16,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a list of RIM [as hereinafter defined] patents.
This document is provided “as is” and Research In Motion Limited and its affiliated companies (“RIM”) assume no responsibility for any typographical, technical or other inaccuracies in this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.
This document might contain references to third party sources of information, hardware or software, products or services and/or third party web sites (collectively the “Third-Party Information”). RIM does not control, and is not responsible for, any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement by RIM of the Third Party Information or the third party in any way. Installation and use of Third Party Information with RIM's products and services may require one or more patent, trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others. Any dealings with Third Party Information, including, without limitation, compliance with applicable licenses and terms and conditions, are solely between you and the third party. You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses relating to Third Party Information. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use Third Party Information until all such applicable licenses have been acquired by you or on your behalf. Your use of Third Party Information shall be governed by and subject to you agreeing to the terms of the
Third Party Information licenses. Any Third Party Information that is provided with RIM's products and services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages.
Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry Desktop Software, and/or BlackBerry Handheld Software and may require additional development or third-party products and/or services for access to corporate applications.
Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada
Published in Canada
Research In Motion UK Limited Centrum House, 36 Station Road Egham, Surrey TW20 9LF United Kingdom

Contents

1 Enterprise activation............................................................................................................................................9
2 Phone..................................................................................................................................................................... 11
3 Email messages .................................................................................................................................................. 19
4 PIN messages ...................................................................................................................................................... 25
5 SMS messages.....................................................................................................................................................27
6 MMS messages....................................................................................................................................................29
7 Search...................................................................................................................................................................33
8 Attachments ........................................................................................................................................................35
9 Synchronizing data ............................................................................................................................................39
10 Backing up and restoring device data .............................................................................................................41
11 Typing ...................................................................................................................................................................43
12 Walkie-Talkie.......................................................................................................................................................47
13 Browser................................................................................................................................................................ 49
14 Downloading .......................................................................................................................................................53
15 Contacts ...............................................................................................................................................................55
16 Calendar .............................................................................................................................................................. 59
17 Tasks .....................................................................................................................................................................63
18 Memos ................................................................................................................................................................. 65
19 Alarm.....................................................................................................................................................................67
20 Calculator............................................................................................................................................................ 69
21 Bluetooth............................................................................................................................................................... 71
22 Date and time...................................................................................................................................................... 73
23 Profiles.................................................................................................................................................................. 75
24 Screen display ..................................................................................................................................................... 79
25 Language...............................................................................................................................................................81
26 Power and battery ..............................................................................................................................................83
27 Network coverage ..............................................................................................................................................85
28 SIM card ...............................................................................................................................................................87
29 Security ............................................................................................................................................................... 89
30 Third-party program control............................................................................................................................ 95
31 BrickBreaker ....................................................................................................................................................... 99
32 Service books......................................................................................................................................................101
33 Frequently asked questions............................................................................................................................ 103
34 General — frequently asked questions......................................................................................................... 105
35 Phone — frequently asked questions............................................................................................................ 107
36 Email and PIN messages — frequently asked questions ..........................................................................109
37 SMS messages — frequently asked questions.............................................................................................. 115
38 MMS messages — frequently asked questions ............................................................................................ 117
39 Attachments — frequently asked questions .................................................................................................119
40 Synchronization — frequently asked questions.......................................................................................... 123
41 Walkie-Talkie — frequently asked questions................................................................................................127
42 Browser — frequently asked questions......................................................................................................... 129
43 Contacts — frequently asked questions ....................................................................................................... 133
44 Calendar — frequently asked questions....................................................................................................... 135
45 Bluetooth — frequently asked questions ......................................................................................................137
46 Security — frequently asked questions ........................................................................................................ 139
47 Shortcuts .............................................................................................................................................................141
48 Legal notice ....................................................................................................................................................... 143
Index ................................................................................................................................................................... 145

Enterprise activation

1

About enterprise activation

Activate the device over the wireless network

Verify activation status

About enterprise activation
Use the enterprise activation feature to integrate your BlackBerry® device with your corporate Microsoft® Outlook®, IBM® Lotus Notes®, or Novell® Groupwise® email account if you have access to a BlackBerry Enterprise Server™ version 4.0 or later. You can also use the enterprise activation feature to load or restore device data that is saved as part of an automatic wireless backup, personal information management synchronization, or wireless email reconciliation.
If you have access to a BlackBerry Enterprise Server version 4.0 or later, and Enterprise Activation does not appear in the device options, verify with your service provider that your device is provisioned for enterprise activation. If your device is provisioned for the service and the option does not appear, contact your system administrator.
If you do not have access to a BlackBerry Enterprise Server version 4.0 or later, see the printed documentation that accompanied your device for more information about integrating your device with an email account.
2. In the device options, click Advanced Options.
3. Click Enterprise Activation.
4. Type your corporate email address and the password provided to you by your system administrator.
5. Click the trackwheel.
6. Click Activate.
Note:
Limit the use of your BlackBerry® device until enterprise activation is complete.
Related topic
Why are some messages already on my device? (See page 110.)
Verify activation status
If the BlackBerry® device has not yet been activated, or you are upgrading your software, Enterprise Activation might appear on the Home screen. Click Enterprise Activation to check the activation status.
If Enterprise Activation does not appear on the Home screen, in the device options, click Enterprise
Activation to check the activation status.
Activate the device over the wireless network
1. Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network.
User Guide
10

Phone

2

Find your phone number

Make phone calls

Make emergency calls

Acquire the GPS position of your device
Change the privacy setting for location-based services
Make calls using speed dial
Check voice mail
Answer calls
Mute calls
Place calls on hold
Adjust the phone volume
Turn on and off speakerphone
Alternate between two calls
Use other programs during calls
Dial using letters
Make three-way calls
Assign speed dial numbers to keys
Log calls
Forward calls
Set call waiting
Set default country and area codes
Set corporate extension dialing
Set voice mail options
Set the TTY option
Turn on telecoil mode
Reset call timers
Phone shortcuts
Phone — frequently asked questions
Find your phone number
In the phone, the My Number field displays your phone number.
Make phone calls
On the Home screen, type a phone number. Press the
Send key. To end the call, press the End key.
Notes:
Press the Send key on any screen to open the phone.
Select a contact, call log, or phone number link on any screen and press the Send key to make a call.
Related topics
Add pauses or waits (See page 57.)
Can I use the phone when the device or keyboard is locked? (See page 107.)
Make emergency calls
You should be able to make emergency calls even if your BlackBerry® device is locked or the SIM card is not inserted. If your device is not connected to the wireless network, it should connect automatically when the emergency call is initiated.
To make an emergency call, perform one of the following actions:
Set the default call volume
User Guide
• Unlocked keyboard or device: In the phone, type the emergency number. Press the Send key.
• Locked keyboard or device: Click the trackwheel. Click Emergency Call. Click Yes.
Note:
Emergency calls can only be made to official emergency access numbers, for example 911 in North America.
Related topic
About A-GPS support (See page 12.)

About A-GPS support

Depending on your service provider, your BlackBerry® device might be enabled with Assisted Global Positioning System (A-GPS) support.
If your device is enabled with A-GPS support, when you make an emergency call from your device, an emergency operator should be able to estimate your approximate location (subject to A-GPS limitations).
Warning:
In an emergency, always provide detailed information about your location to the emergency operator. Because of certain limitations in A-GPS technology and emergency infrastructure, the emergency operator might not be able to estimate your location using only A-GPS information.

Acquire the GPS position of your device

Your BlackBerry® Global Positioning System (GPS) location is determined using information from GPS satellites, and it is expressed as a longitude and latitude. To acquire your BlackBerry satellite position, in the device options, click Location Based Services. Click the trackwheel. Click Refresh GPS.
Note:
If you cannot acquire your BlackBerry satellite position by clicking Refresh GPS, try again when your BlackBerry device is exposed to a wide area of open sky.
Related topics
About A-GPS support (See page 12.)
Change the privacy setting for location-based services (See page 12.)

About location-based services

The privacy setting for location-based services controls whether programs on your BlackBerry® device can use the GPS position of your device. For example, a program could use the GPS position of your device to give you driving directions.

Change the privacy setting for location-based services

To set the privacy level for location-based services on your BlackBerry® device, in the device options, click Location Based Services. Perform one of the following actions:
• To be prompted each time a location-based
service program wants to use the GPS position of your device, set the Privacy Setting field to By Permission. Click the trackwheel. Click Save.
• To prevent location-based service programs from
using the GPS position of your device, set the Privacy Setting field to Restricted. Click the trackwheel. Click Save.
• To always allow location-based service programs
to use the GPS position of your device, set the Privacy Setting field to Unrestricted. Click the trackwheel. Click Save.
12
2: Phone
Note:
If you set the privacy level for location-based services on your device to By Permission or Restricted, and you make an emergency call from your device, an emergency operator should still be able to estimate your approximate location (subject to A-GPS limitations).
Related topic
About location-based services (See page 12.)

Make calls using speed dial

In the phone, hold the key that is assigned to the contact or phone number.
Note:
You can also use speed dial to make a phone call on the Home screen or in a messages list.
Related topics
Assign speed dial numbers to keys (See page 14.)
Change speed dial numbers (See page 14.)
• To end your current call and answer the incoming
call, click Answer - Drop Current.
• To place the current call on hold and answer the
incoming call, click Answer - Hold Current.
To end a call, press the End key.
Note:
You can also press the Send key to answer a call. If you are already connected to a call and you receive another call, press the Send key to place the current call on hold and answer the incoming call.
Related topics
Can I use the phone when the device or keyboard is locked? (See page 107.)
Use Bluetooth wireless technology during a call (See page 72.)

Mute calls

To mute a call, click the trackwheel. Click Mute. To turn mute off, click the trackwheel. Click Turn Mute
Off.

Check voice mail

On the Home Screen, click Voicemail.
Note:
The Voicemail icon is unavailable if no voice mail number is specified.
Related topic
Set voice mail options (See page 16.)

Answer calls

To answer a call, click Answer. If you do not want to answer a call, click Ignore.
If you are already connected to a call and you receive another call, perform one of the following actions:

Place calls on hold

To place a call on hold, click the trackwheel. Click
Hold. To resume the call, click the trackwheel. Click Resume.

Adjust the phone volume

During a call, roll the trackwheel up to increase the volume or roll the trackwheel down to decrease the volume.

Turn on and off speakerphone

To turn on speakerphone, during a call, press the Speakerphone button.
To turn off speakerphone, during a call, press the Speakerphone button again.
13
User Guide
Warning:
Do not hold the BlackBerry® device near your ear while you use speakerphone. Hearing damage can occur. See the BlackBerry Safety and Product Information Booklet for more information about using speakerphone safely.
Related topic
Use Bluetooth wireless technology during a call (See page 72.)

Alternate between two calls

To alternate between two connected calls, click the trackwheel. Click Swap.

Use other programs during calls

To use other device programs during a call, click the trackwheel. Click Home Screen.

Dial using letters

To type letters when dialing a phone number, use the multi-tap input method. Hold the Alt key. To type the first letter on the key, press the key once. To type the second letter on the key, press the key twice.
Note:
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

Make three-way calls

1. During a call, press the Send key.
2. Type a phone number or select a contact.
3. Press the Send key.
4. During the second call, click the trackwheel.
5. Click Join.
Note:
To use this feature, your SIM card must be provisioned for three-way calling. Contact your service provider for more information.

Assign speed dial numbers to keys

1. In the phone, click the trackwheel.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
6. Click Add Speed Dial To <contact name>.
Note:
To assign a contact or phone number from the phone to a speed dial key, select a contact or phone number. Hold an unassigned key. Click OK.
Related topic
Change speed dial numbers (See page 14.)

Change speed dial numbers

In the phone, click the trackwheel. Click View Speed Dial List. Click a contact or phone number. Perform
one of the following actions:
• To change the contact that is assigned to a speed
dial key, click Edit. Click a new contact. Click Add
Speed Dial To <contact name>.
• To assign the contact to a different speed dial key,
click Move. Roll the trackwheel to move the contact. Click the trackwheel.
• To delete a contact from the speed dial list, click
Delete.

About call logs

Call logs appear when you open the phone. Missed call logs also appear in a messages list.
14
2: Phone

Log calls

To set whether call logs appear in a messages list, in the phone options, click Call Logging. Select the call log type that you want to appear in a messages list. Press the Space key.
If you do not want any call logs to appear in a messages list, select None. Press the Space key.
Related topics
About call logs
Manage call logs (See page 15.)
Can I set the phone to display frequently called numbers? (See page 108.)
How do I change how long messages and phone call logs remain in a messages list? (See page 112.)

Manage call logs

In the phone, or in a messages list, open a call log. Click the trackwheel. Perform one of the following actions:
• To add notes to the call log, click Add Notes.
• To edit call log notes, click Edit Notes.
• To forward call log notes, click Forward.
• To delete call log notes, in the open call log, click
the trackwheel. Click Edit Notes. Click the trackwheel. Click Clear Field.
Note:
You cannot add notes to Walkie-Talkie call logs.

Forward calls

1. In the phone options, click Call Forwarding.
2. Click the type of calls to forward.
3. Click Do Not Forward or the current forwarding
phone number.
4. Click Change Number.
5. Click a forwarding phone number.
6. Click the trackwheel.
7. Click Save.
Note:
Before you enable call forwarding, verify that you have call forwarding phone numbers added. Depending on your SIM card, the phone numbers for your call forwarding profiles might already be specified. You might not be able to change them or add new ones. Contact your service provider for more information.
Related topics
Add call forwarding phone numbers (See page 15.)
Delete call forwarding phone numbers (See page 15.)
Can I use call forwarding? (See page 108.)
How do I edit the phone number to which my calls are forwarded? (See page 108.)

Add call forwarding phone numbers

1. On the Call Forwarding screen, click a type of
calls to forward.
2. Click New Number.
3. Type a phone number.
4. Press the Enter key.
5. Click the trackwheel.
6. Click Close.
Related topic
How do I edit the phone number to which my calls are forwarded? (See page 108.)

Delete call forwarding phone numbers

On the Call Forwarding screen, click the current call forwarding number. Click Edit Numbers. Click a phone number. Click Delete.
15
User Guide
Related topic
How do I edit the phone number to which my calls are forwarded? (See page 108.)

Set call waiting

In the phone options, click Call Waiting. Set the Call Waiting Enabled field to Yes. Click the trackwheel. Click Save.
Related topic
Can I use call waiting? (See page 108.)

About smart dialing

You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly.
If you call a corporation frequently, you can also set your smart-dialing options so that you do not have to type the main number for the corporation. To call a contact in the corporation, you only need to press the
X key and type the extension number.
Warning:
If you roam to another country and you change your smart-dialing options, phone numbers for contacts in your address book might not be dialed correctly.
Related topic
About smart dialing (See page 16.)

Set corporate extension dialing

1. In the phone options, click Smart Dialing.
2. In the Number field, type the main phone number
for a corporation.
3. Set how long the BlackBerry® device waits before
dialing an extension.
4. In the Extension Length field, set the default
length for extensions.
5. Click the trackwheel.
6. Click Save.
Related topic
About smart dialing (See page 16.)

Set default country and area codes

1. In the phone options, click Smart Dialing.
2. Set the Country Code and Area Code fields.
3. In the National Number Length field, set the
default length for phone numbers in your country.
4. Click the trackwheel.
5. Click Save.
Note:
When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
16

Set voice mail options

In the phone options, click Voicemail. Type a voice mail access number and any additional numbers, such as a password or extension. Click the trackwheel. Click
Save.
Notes:
If your SIM card is provisioned for voice mail, the voice mail access number might already appear on the screen. If your BlackBerry device is configured to enable you to edit the voice mail number on your SIM card, the edits are saved on your SIM card. Contact your service provider for more information about voice mail for your SIM card.
If your SIM card is not provisioned for voice mail, you can type the access number for a different voice mail system.
2: Phone

About TTY

You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. If you connect your BlackBerry® device to a TTY device, calls that you receive on your device are converted to text.
When TTY is enabled, an indicator appears in the device status section of the screen.
Note:
The TTY option is only available on some BlackBerry® devices. Contact your service provider for more information.

Set the TTY option

In the phone options, click TTY. Set the TTY Mode field. Click the trackwheel. Click Save.
Related topics
About TTY (See page 17.)
Can I use a TTY device with my device? (See page 108.)

About telecoil mode

In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.
When telecoil mode is turned on, an indicator (H-T) appears in the device status section of the screen.

Turn on telecoil mode

In the phone options, click Hearing Aid Mode. Set the Mode Enabled field to Telecoil. Click the trackwheel. Click Save.
Related topic
About telecoil mode (See page 17.)

About default call volume

You can specify a default volume level that is used for all calls, even if you adjusted the volume during a previous call.

Set the default call volume

In the phone options, click General Options. Set the Default Call Volume field. Click the trackwheel. Click Save.
Related topic
About default call volume (See page 17.)

Reset call timers

1. In the phone, click the trackwheel.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Click the trackwheel.
6. Click Save.

Phone shortcuts

To open the phone, press the Send key.
To end a call, press the End key.
To call a selected contact or phone number, press the Send key.
To call a speed dial number, hold the assigned key.
To add an extension to a phone number, press the X key. Type the extension number.
To call your voice mail access number, hold 1.
To type a letter in a number field, hold the Alt key. To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice.
To turn mute on and off during a call, press the exclamation point (!) key.
17
User Guide
To turn speakerphone on and off during a call, press the Speakerphone button.
To change the volume during a call, roll the trackwheel.
To move to the top of the call log list in the phone, press the Space key.
To insert a wait when typing a phone number, press the exclamation point (!) key.
To insert a pause when typing a phone number, press the comma (,) key.
To insert a plus sign (+) when typing a phone number, hold 0.
18

Email messages

3

Open messages

Send email messages

Save draft messages
Add multiple contacts to a message
Set the importance level
Resend sent messages
Resend pending messages
Manage messages
File messages
View filed messages
Delete multiple messages at one time
Mark messages as opened or unopened
Search the messages list
Save a copy of messages sent from the device
Add an auto signature
Set an out-of-office reply
Create filters
Set folder redirection
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
Email and PIN messages — frequently asked questions
Open messages
An unopened message appears in a messages list with a closed envelope icon. After you open the message, the closed envelope changes to an open envelope.
Note:
If your BlackBerry® device is integrated with more than one email account, you might be able to open messages from the message list for a specific email account.
Send email messages
1. In a messages list, click the trackwheel.
2. Click Compose Email.
3. In the To field, type an email address or a contact name.
4. Click the trackwheel.
5. Type a message.
6. Click the trackwheel.
7. Cl i ck Send.
Notes:
If a list of names appears as you type a contact name, click a name to add that contact to your message.
If your BlackBerry® device is integrated with more than one email account, you can select an account to send the message from. At the top of the message, in the Send Using field, press the Space key until the preferred email account appears. You might also be able to send messages from the message list for a specific email account.
Related topic
Search for contacts in your company address book (See page 57.)
User Guide

Save draft messages

To save a draft of a message, click the trackwheel. Click Save Draft.

Add multiple contacts to a message

To add multiple contacts to a message, in a blank To or CC field, type an email address, PIN number, or a
contact name.
To add a blind carbon copy (BCC) recipient, click the trackwheel. Click Add Bcc.
To attach a contact to a message, click the trackwheel. Click Attach Address.

Set the importance level

1. When composing a message, click the trackwheel.
2. Click Options.
3. Set the Importance field to High or Low.
4. Click the trackwheel.
5. Click Save.

Resend sent messages

To change the text in a sent message and resend it, in the open message, click the trackwheel. Click Edit. Change the text. Send the message.
To change the recipient of a sent message and resend it, in the open message, click the trackwheel. Click Edit. Click a contact. Click Change Address. Click a new contact. Send the message.
To resend your message to the same contact, in the open message, click the trackwheel. Click Resend.

Resend pending messages

Messages that appear in a messages list with a clock icon are pending and should be resent automatically. To manually resend the message, in the open message, click the trackwheel. Click Resend. If your message cannot be sent after a period of time, you receive a message indicating that the message was not sent successfully.

Manage messages

Open a message. Click the trackwheel. Click one of the following menu items:
•Save
•Reply
•Forward
•Forward As
•Reply To All
• Delete
Notes:
To remove the original message from a reply, click the trackwheel. Click Delete Original Text.
If your BlackBerry® device is integrated with more than one email account, you might be able to manage messages from the message list for a specific email account.

File messages

To file a message, click the message. Click File. Click a folder. Click File.
Notes:
To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.
To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.
20
3: Email messages
Related topics
Can I file messages? (See page 111.)
View filed messages (See page 21.)

View filed messages

To display all filed messages in a messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No. Click the trackwheel. Click Save.
To view messages that are stored in a specific folder, in a messages list, click the trackwheel. Click View
Folder. Click a folder. Click Select Folder.

Delete multiple messages at one time

To delete multiple messages, hold the Shift key and select messages. Press the Backspace/Delete key.
To delete messages that you sent or received prior to or on a specific date, click a date field. Click Delete
Prior.
Note:
When your email messages are reconciled between your BlackBerry® device and your desktop email program, any messages that you have deleted from your device using the Delete Prior option are not deleted from your desktop email program.

Save a copy of messages sent from the device

In the messages options, click Email Settings. Set the Save Copy In Sent Folder field to Yes. Click the trackwheel. Click Save.
Note:
Copies of sent messages are stored in the Sent Items folder in your desktop email program.

About auto signatures

Your auto signature is added to your email messages after you send them. The auto signature does not appear on your BlackBerry® device when you compose the message.
To add an auto signature from your device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.

Add an auto signature

1. In the messages options, click Email Settings.
2. Set the Use Auto Signature field to Yes.
3. Type an auto signature.
4. Click the trackwheel.
5. Click Save.
Related topic
Reconcile deleted messages (See page 39.)

Mark messages as opened or unopened

To change the status of a message, click a message. Click Mark Opened or Mark Unopened.
To change the status of multiple unread messages to read, click a date field. Click Mark Prior Opened.
Note:
You can also add an auto signature in the BlackBerry Desktop Software. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to add an auto signature.
Related topic
About auto signatures (See page 21.)
21
User Guide

About out-of-office replies

The out-of-office reply should be sent automatically to a contact the first time that contact sends you an email message.
To set an out-of-office reply on your BlackBerry® device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.

Set an out-of-office reply

1. In the messages options, click Email Settings.
2. Set the Use Out Of Office Reply field to Yes.
3. Type a reply.
4. If you use an IBM® Lotus Notes® desktop email program, in the Until field, set the date on which the out-of-office reply should be turned off.
5. Click the trackwheel.
6. Click Save.
Note:
You can also set an out-of-office reply in your desktop email program. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to set an out-of-office reply.
Related topic
About out-of-office replies (See page 22.)

About filters

You can create filters to specify which email messages are forwarded to your BlackBerry® device and which messages remain in your desktop email program. To forward messages to your device, when creating a filter, select Forward with Level 1 Notification (sends messages with higher priority) or Forward header
only (sends messages with only the To, Sent, and From fields).
If the message does not meet any filter criteria and should not be forwarded, set the If no filters apply, send email to handheld field to No.
Filters are applied to messages based on the order in which they appear. If you create multiple filters that could apply to the same message, you must decide which one should be applied first by placing that filter higher in the list.
To create filters on your device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.

Create filters

1. In the messages options, click Email Filters.
2. Click the trackwheel.
3. Click New.
4. Set the filter information.
5. Click the trackwheel.
6. Click Save.
Notes:
To add a contact to the From or Sent to fields, click the trackwheel. Click Select Name. Click a name. Click Continue.
To make the filter detect messages from multiple contacts, use semicolons to separate contacts in the From or Sent to fields.
You can also use the BlackBerry Desktop Software to create filters. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to create filters.
Related topics
About filters (See page 22.)
Manage filters (See page 23.)
Create filters quickly (See page 23.)
22
3: Email messages

Manage filters

Click a filter. Perform one of the following actions:
• To turn on the filter, select a filter. Press the Space key.
• To view and edit a filter, click a filter. Click Edit.
• To move the filter higher or lower in the list, click the filter. Click Move. Roll the trackwheel to move the filter. Click the trackwheel.
• To delete the filter, click a filter. Click Delete.

Create filters quickly

In a messages list, click a message on which to base your filter. Perform one of the following actions:
• To create a filter based on the sender, click Filter
Sender. Type a title. Click the trackwheel. Click Save.
• To create a filter based on the subject, click Filter Subject. Type a title. Click the trackwheel. Click Save.

About folder redirection

If rules within your desktop email program direct new messages into different folders, you must specify which folders should forward messages to your BlackBerry® device.
To set folder redirection on your device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.

Set folder redirection

1. In the messages options, click Email Settings.
2. Click the trackwheel.
3. Click Folder Redirection.
4. Select the check boxes beside the folders from which messages should be forwarded.
5. Click the trackwheel.
6. Click Save.
Notes:
Make sure that you select the Inbox check box. If you do not select the Inbox check box, messages are not forwarded from this folder.
To select all your folders for redirection, including your Sent Items folder, select the Select All check box. Messages that are sent from your desktop email program also appear on your BlackBerry® device.
You can also use the BlackBerry Desktop Software to specify folder redirection settings. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to specify folder redirection settings.
Related topics
About folder redirection (See page 23.)
How do I stop messages that are sent from my desktop email program from appearing on my device? (See page 113.)
How do I make changes to the folders on my device? (See page 113.)

Show or hide the number of new or unread messages

Unread messages are messages that you have not opened. New messages are messages that your BlackBerry® device has received since you last opened the messages list.
1. In a message list, click the trackwheel.
2. Click Options.
3. Click General Options.
4. In the Display Message Count field, perform one of the following actions:
• To display counts for new messages, select
New.
23
User Guide
• To display counts for unread messages, select
Unread.
• To never display counts, select None.
5. Click the trackwheel.
6. Click Save.

Hide the unread message indicator

1. In a message list, click the trackwheel.
2. Click Options.
3. Click General Options.
4. Set the Display New Message Indicator field to
No.
5. Click the trackwheel.
6. Click Save.
Note:
The Display New Message Indicator field appears only if the Display Message Count field is set to Unread.

Messages shortcuts

To open a selected message, press the Enter key.
To compose a message from the messages list, press the comma (,) key.
To reply to a message, press the exclamation point (!) key.
To forward a message, press the period (.) key.
To reply to all, press the question mark (?) key.
To move down a page, press 9.
To move up a page, press 3.
To view sent messages or call logs for outgoing phone calls, in the messages list, press the Alt key + the period (.) key.
To view received messages or call logs for incoming phone calls, in the messages list, press the Alt key + 3.
To view voice mail messages, in the messages list, press the Alt key + 7.
To move to the last cursor position in a received message, press 5.
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PIN messages

4

About PIN messages

Find your PIN

Open messages

Send PIN messages

Save draft messages
Add multiple contacts to a message
Resend sent messages

Manage PIN messages

Delete multiple messages at one time
Mark messages as opened or unopened
Search the messages list
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
Email and PIN messages — frequently asked questions
About PIN messages
A personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through an existing email account.
When your PIN message is delivered to the recipient, in a messages list, a D appears with a check mark beside the PIN message.
Find your PIN
In the device options, click Status.
Note:
If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, your PIN appears on the Enterprise Activation screen.
Send PIN messages
1. In a messages list, click the trackwheel.
2. Click Compose PIN.
3. In the To field, type a PIN or a contact name.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Note:
If a list of names appears as you type a contact name, click a name to add that contact to your message.
Manage PIN messages
Open a message. Click the trackwheel. Click one of the following menu items:
•Save
•Reply
•Forward
•Forward As
•Reply To All
• Delete
User Guide
Note:
To remove the original message from a reply, click the trackwheel. Click Delete Original Text.
26

SMS messages

5

About SMS messages

Find your SMS number

Open SMS messages

Manage messages

Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
SMS messages — frequently asked questions
About SMS messages
With an SMS-compatible phone number, you can receive short message service (SMS) messages. An SMS-compatible number is a phone number that your service provider has enabled for SMS.
Find your SMS number
In the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled for SMS, this number is also your SMS number.
• Save
• Delete
Open SMS messages
An unopened SMS message appears in a messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.
Manage messages
Open a message. Click the trackwheel. Click one of the following menu items:
User Guide
28

MMS messages

6

About MMS messages

Find your MMS number

Open MMS messages

Send MMS messages

Send MMS messages from the browser, pictures list, or calendar
Save draft messages
Add multiple contacts to a message
Set the importance level
Set delivery and read notification
Manage MMS message attachments
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
Manage MMS messages
About MMS messages
With an MMS-compatible number, you can send and receive multimedia message service (MMS) messages. An MMS-compatible number is a phone number that your service provider enables for MMS.
If your service provider supports MMS, you can send MMS messages that contain .jpg, .gif, .wbmp, .png, .smil, .midi, .wav, .vcf (vCard®), or .vcs (vCalendar®) content and receive MMS messages that contain .jpg, .gif, .wbmp, .png, .midi, .wav, .txt, .vcf, .vcs, or .smil content.
You can add one or more images that are not copyright protected to an MMS message, but the message cannot exceed 300 KB.
You can only send non recurring appointments in MMS messages. If you attach a meeting, the attendees are removed.
Find your MMS number
In the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled for MMS, this number is also your MMS number.
Open MMS messages
An unopened MMS message appears in a messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.
If MMS content does not appear when you open the message, click the trackwheel. Click Retrieve.
Send MMS messages
1. In a messages list, click the trackwheel.
2. Click Compose MMS.
3. Click [Use Once].
4. Click MMS.
5. Select a send method.
6. Type an MMS-compatible phone number or an
email address.
7. Click the trackwheel.
8. Click Continue.
User Guide
9. Type a message.
10. Click the trackwheel. 11 . Click Attach Address, Attach Appointment,
Attach Picture, or Attach Audio.
12. Click a contact, appointment, image, or audio file.
13. Click Continue.
14. Click the trackwheel.
15. Click Send.
Notes:
If you have added contacts to the address book, you can select a contact from the list after you click
Compose MMS.
To send an MMS message quickly from the phone, type an MMS-compatible phone number. Click the trackwheel. Click MMS<XXXXXXX>.
If you attach image files, you can set the duration that each picture displays when the recipient opens the MMS message. In a Slide Duration field, press the
Space key.
Related topic
Can I send and receive MMS messages? (See page 117.)

Send MMS messages from the browser, pictures list, or calendar

1. In the browser or pictures list, click an image. In
the calendar, click an appointment.
2. Click Send As MMS.
3. Add a contact.
4. Type a message.
5. Click the trackwheel.
6. Click Send.

Set delivery and read notification

1. When composing an MMS message, click the
trackwheel.
2. Click Options.
3. Set the Confirm Delivery and Confirm Read
fields.
4. Click the trackwheel.
5. Click Save.
Related topic
Can I configure notification for all MMS messages? (See page 117.)

Manage MMS message attachments

In an open message, click an image or a vCalendar or vCard attachment. Click View Image, View Appointment, or View Address. Click the trackwheel. Click one of the following menu items:
• Save
• Add To Calendar
• Add Contact
Notes:
Images are saved in the pictures list.
To play an audio file, click Play. Roll the trackwheel to increase or decrease the volume. To stop playing the file, click the trackwheel.
To adjust the volume in an MMS message that contains .smil content, click the volume field in the top right corner of the slide. Click Change Option. Click a volume level.

Manage MMS messages

In an open MMS message, click the trackwheel. Click one of the following menu items:
• Save
• Reply
• Forward
• Reply To All
• Delete
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