Blackberry 6720 User Manual

BlackBerry Wireless
Handheld

900/1900 MHz GSM/GPRS Networks
900/1800 MHz GSM/GPRS Networks

Handheld User Guide

BlackBerry Wireless Handheld Version 3.3
Handheld User Guide
Last revised: 04 July 2002

Part number: PDF-04777-001 Rev. 001

At the time of publication, this documentation complies with software version

3.3.0.86.

© 2002 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM
families of related marks, images and symbols are the exclusive properties of
Research In Motion Limited. RIM, Research In Motion, ‘Always On, Always
Connected’, the “envelope in motion” symbol and the BlackBerry logo are
registered with the U.S. Patent and Trademark Office and may be pending or
registered in other countries. All other brands, product names, company names,
trademarks and service marks are the properties of their respective owners.

The handheld and/or associated software are protected by copyright,
international treaties and various patents, including one or more of the following
U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428;
D433,460; D416,256. Other patents are registered or pending in various countries
around the world. Visit www.rim.net/patents.shtml for a current listing of
applicable patents.

While every effort has been made to ensure technical accuracy, information in this
document is subject to change without notice and does not represent a
commitment on the part of Research In Motion Limited, or any of its subsidiaries,
affiliates, agents, licensors, or resellers. There are no warranties, express or
implied, with respect to the content of this document.

Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada

Research In Motion Europe
Centrum House, 36 Station Road
Egham, Surrey TW20 9LF
United Kingdom

Published in Canada

Contents

Important safety information....................................................... 9

Important safety/compliance information for BlackBerry

6710™ users ...................................................................................14

FCC compliance statement (USA) ..............................................16

Industry Canada Certification..................................................... 17

Important safety/compliance information for BlackBerry

6720™ users ...................................................................................18

Introduction ................................................................................. 21

Before you begin............................................................................ 21

Handheld features ........................................................................ 21

Is this the correct guide for me? .................................................. 22

About this guide............................................................................23

Getting to know your handheld ................................................. 25

Using the keyboard and trackwheel .......................................... 26

Activating backlighting ................................................................ 30

Navigating applications ...............................................................31

Configuring handheld options.................................................... 37

Tips for using your handheld...................................................... 38

Sending and reading email and PIN messages .........................39

Sending email messages............................................................... 40

Sending PIN messages ................................................................. 42

Setting message options ...............................................................44

Inserting symbols .......................................................................... 46

Formatting your messages........................................................... 48

Using cut, copy, and paste........................................................... 54

Using the Find feature .................................................................. 55

Adding attachments to messages ............................................... 56

Sending messages to several contacts at one time ................... 57

Sending to one-time recipients.................................................... 58

Sending messages using links .....................................................59

Customizing the auto signature.................................................. 60

Receiving delivery confirmation................................................. 61

Reading email or PIN messages.................................................. 62

Receiving long email messages...................................................65

Managing attachments ................................................................. 66

Tips for sending and reading email and PIN messages .......... 69

Sending and reading SMS messages ......................................... 71

Sending an SMS message............................................................. 72

Setting SMS options ...................................................................... 74

Using AutoText in SMS messages ..............................................74

Sending to one-time recipients.................................................... 77

Sending messages using links .....................................................78

Reading SMS messages ................................................................ 79

Removing the history from SMS messages ............................... 81

Tips for sending and reading SMS messages............................ 83

Managing messages and phone call logs ..................................85

Filing email messages ................................................................... 86

Searching messages and phone call logs ................................... 87

Saving messages............................................................................ 95

Editing messages........................................................................... 98

Resending messages ................................................................... 100

Marking messages as unopened ............................................... 101

Marking messages as opened.................................................... 102

Deleting messages and phone call logs ................................... 103

Managing phone calls on the Messages screen ...................... 106

Tips for managing messages and phone call logs .................. 108

Using the Address Book application........................................109

Setting Address Book options ................................................... 110

Adding addresses .......................................................................111

Adding pauses and waits .......................................................... 116

Changing user-defined field names ......................................... 117

Managing Address Book entries............................................... 118

Using the SIM phone book application ................................... 120

Tips for using the Address Book application..........................123

Using the Phone application ....................................................125

Placing phone calls...................................................................... 126

Answering phone calls ...............................................................130

Ending phone calls...................................................................... 132

Using shortcuts when you place calls ...................................... 133

Setting the volume ...................................................................... 134

Putting phone calls on hold ....................................................... 134

Muting phone calls ..................................................................... 135

Placing one-time phone calls..................................................... 135

Placing phone calls using links ................................................. 136

Managing phone calls on the Phone screen ............................ 137

Customizing Phone options ...................................................... 138

Calling voice mail........................................................................ 145

Using phone call notes ............................................................... 146

Using pauses and waits.............................................................. 149

Placing conference calls.............................................................. 150

Viewing phone status ................................................................. 151

Placing emergency calls ............................................................. 152

Tips for using the Phone application ....................................... 153

Using the Browser application .................................................155

Before you begin.......................................................................... 156

Navigating web pages................................................................ 157

Setting Browser configuration options .................................... 160

Setting general Browser options ............................................... 160

Using the Find feature ................................................................ 163

Viewing web addresses.............................................................. 163

Using bookmarks ........................................................................ 164

Using bookmark subfolders ...................................................... 167

Saving web pages to your Messages screen............................ 170

Closing the Browser application............................................... 172

Tips for using the Browser application.................................... 172

Using the Tasks application......................................................175

Setting task options..................................................................... 176

Adding tasks ................................................................................ 176

Managing tasks............................................................................ 178

Tips for using the Tasks application ........................................ 180

Using the Calendar application ................................................181

Before you begin.......................................................................... 182

Setting Calendar options............................................................ 182

Changing views........................................................................... 183

Navigating in the Calendar application .................................. 187

Enabling wireless calendar synchronization .......................... 189

Adding appointments ................................................................ 191

Managing appointments ............................................................ 195

Managing meeting requests ...................................................... 198

Tips for using the Calendar application .................................. 202

Using the MemoPad application ..............................................203

Setting MemoPad options.......................................................... 204

Adding memos ............................................................................ 204

Managing memos........................................................................ 205

Tips for using the MemoPad application ................................ 206

Using the Calculator application ..............................................207

Performing mathematical operations....................................... 208

Performing measurement conversions .................................... 208

Closing the Calculator ................................................................ 209

Tips for using the Calculator application ................................ 209

Customizing your handheld’s options.....................................211

Setting the Alarm ........................................................................ 212

Using keyboard lock ................................................................... 213

Customizing notification profiles ............................................. 213

Setting the Auto On/Off feature................................................ 221

Using SIM card security ............................................................. 222

Customizing handheld options................................................. 223

Handheld options ....................................................................... 224

Troubleshooting ........................................................................233

Frequently asked questions ....................................................... 233

Handheld error messages .......................................................... 240

Index ...........................................................................................261

Important safety information

Please read these safety and operation instructions before
operating the BlackBerry Wireless Handheld, its docking/
charging cradle, or any other BlackBerry Wireless Handheld
charging units. Retain these instructions for future use.

Note: Refer to "Important safety/compliance information for
BlackBerry 6710™ users" on page 14 for more information on
safety regulations for your BlackBerry 6710 Wireless Handheld™.

Refer to "Important safety/compliance information for BlackBerry
6720™ users" on page 18 for more information on safety
regulations for your BlackBerry 6720 Wireless Handheld™.

ELECTRICAL SAFETY

This handheld (model number R6020GW / R6020GE) is
intended for use when supplied with power or charging from
the Charging Cradle ASY-04060-001 (ordered as ACC-04056-

001) with Power Adapters PWR-04615-000, Travel Charger
accessory ASY-04510-001 (ACC-04172-001), Automotive
Charger accessory ASY-03939-001 (ACC-04051-001), or any
other charging units provided or specifically approved by
Research In Motion Limited (RIM) for use with this equipment.
Other usage will invalidate any warranty provided with this
apparatus and may be dangerous.

Important safety information

Warning: Before use, please ensure that the mains voltage is in accordance with the

input voltage printed on the power supply.

To be operated on mains with a circuit breaker rated 16A max.

Protect against beating rain. For indoor use only.

ACCESSORIES

Use only those accessories approved by RIM. The use of any accessories not
approved by RIM for use in conjunction with the handheld will invalidate any
approval or warranty applicable to the handheld and may be dangerous.

DRIVING

Check the laws and regulations on the use of wireless devices in the areas where
you drive. Always obey them. The use of any alert device to operate a vehicle's
lights or horn on public roads is not permitted.

Avoid using the handheld in any environment requiring your full attention, such
as when driving a vehicle. If you need to use your handheld while driving, have a
passenger in the vehicle use the handheld for you, or find a safe location to halt
your vehicle prior to using the handheld. Do not use any charging unit as a means
of storing your handheld while in a vehicle.

RF signals may affect improperly installed or inadequately shielded electronic
systems in motor vehicles. Check with the manufacturer or its representative
regarding your vehicle. You should also consult the manufacturer of any
equipment that has been added to your vehicle.

For Vehicles Equipped With An Air Bag

An air bag inflates with great force. DO NOT place objects, including both
installed or portable wireless equipment, such as the BlackBerry Wireless
Handheld, in the area over the air bag or in the air bag deployment area. If in­vehicle wireless equipment is improperly installed and the air bag inflates,
serious injury could result.

10 BlackBerry Wireless Handheld

Important safety information

ELECTRONIC DEVICES

Most modern electronic equipment is shielded from RF signals. However, certain
electronic equipment may not be shielded against the RF signals from your
wireless handheld.

Pacemakers

Consult a physician or the manufacturer of your pacemaker if you have any
questions regarding the effect of RF signals on your pacemaker. If you have a
pacemaker, ensure that you are using the handheld in accordance with the safety
requirements associated with your particular pacemaker, which may include the
following:

• Always keep the handheld more than 20 cm (six inches) from the pacemaker
when the handheld is turned ON;

• Do not carry the handheld in a breast pocket;

• If the handheld has a voice option, use the ear opposite the pacemaker for
making and receiving calls to minimize the potential for interference.

• If you have any reason to suspect that interference is taking place, turn your
handheld OFF immediately.

Hearing Aids

Some digital wireless devices may interfere with some hearing aids. In the event
of such interference, consult your service provider or contact the manufacturer of
your hearing aid to discuss alternatives.

Other Medical Devices

If you use any other personal medical device, consult the manufacturer of your
device to determine if they are adequately shielded from external RF energy. Your
physician may be able to assist you in obtaining this information.

Turn your handheld OFF in health care facilities when any regulations posted in
these areas instruct you to do so. Hospitals or health care facilities may be using
equipment that could be sensitive to external RF energy.

Handheld User Guide 11

Important safety information

Posted Facilities

Turn your handheld OFF in any facility where posted notices so require.

BLASTING AREAS

To avoid interfering with blasting operations, turn the wireless feature of your
handheld OFF when in a “blasting area” or in areas posted: “Turn off two-way
radio”. Obey all signs and instructions.

POTENTIALLY EXPLOSIVE ATMOSPHERES

Turn your handheld OFF when in any area with a potentially explosive
atmosphere and obey all signs and instructions. Sparks in such areas could cause
an explosion or fire resulting in bodily injury or even death.

Areas with a potentially explosive atmosphere are often, but not always, clearly
marked. They include fueling areas such as gasoline/petrol stations; below deck
on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied
petroleum gas (such as propane or butane); areas where the air contains chemicals
or particles, such as grain, dust, or metal powders; and any other area where you
would normally be advised to turn off your vehicle engine.

ADDITIONAL SAFETY GUIDELINES

Battery: Discard the handheld properly. As the unit contains a lithium-ion
battery, neither the handheld nor the lithium battery should be disposed of in fire.
Dispose of the lithium battery in accordance with the laws and regulations in
your area governing disposal of such cell types. To recharge the battery, use
approved battery chargers only. Keep the battery away from children.

Warning: The battery may present a fire or chemical burn hazard if mistreated. Do not
disassemble, crush, puncture, or heat the battery above 60 degrees Celsius. Do not
allow metal objects to contact the battery terminals. Only use a battery that has been
approved by Research In Motion Limited. The use of another battery may present a
risk of fire or explosion.

Power source: The charging unit and any other charging units should be operated
only from the type of power source indicated on the marking label and are
intended for indoor use only. Do not use the travel charger or any other charging

12 BlackBerry Wireless Handheld

Important safety information

units outside or in any area exposed to the elements. Refer to the operating
instructions in this manual for more information on the battery and power
supply.

Do not overload wall outlets, extension cords, or integral convenience receptacles
as this may result in a risk of fire or electric shock. To reduce the risk of damage to
the cord or the plug, pull the plug rather than the cord when you disconnect the
apparatus from the wall outlet or convenience receptacle.

Liquids and foreign objects: Never push objects of any kind into the BlackBerry
Wireless Handheld or any accessories through openings as they may short-out
parts and this may result in a fire or electric shock. Do not use the handheld or
any accessories near water (for example near a bathtub, or a sink, in a wet
basement, near a swimming pool, etc.). Never spill liquid of any kind on the
handheld or any accessories. Unplug the charging unit from the wall before
cleaning.

Stability: Do not place the handheld, charging unit, or any accessories on any
unstable surface, such as a cart, stand, tripod, bracket, or table. It may fall, thereby
potentially causing serious injury to a child or adult, and/or serious damage to the
handheld, charging unit, or any accessories. Take care when using the handheld
with any charging units to place the charging unit in a secure and stable spot and
route the power cord in a way that reduces the risk of injury to others, such as by
tripping or choking.

Care: Do not use liquid or aerosol cleaners or solvents. Clean only with a dry
cloth.

High heat: The handheld and any accessories should be situated away from any
heat sources, such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

Power Cord: Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where they exit from
the apparatus. Unplug this apparatus during lightning storms or when used for
long periods of time.

Service: Unplug the charging unit from the wall and refer the handheld, charging
unit, and any accessories for service to qualified service personnel if:

• the power supply cord, plug, or connector to the handheld is damaged

• liquid has been spilled or objects have fallen into the handheld, charging unit,
or any electrical accessories

• the handheld, charging unit or accessory has been exposed to rain or water

Handheld User Guide 13

Important safety information

• the handheld, charging unit, or accessory becomes very hot to the touch

• the handheld, charging unit or accessory has been dropped or damaged in
any way

• the handheld, charging unit or accessory does not operate normally by
following the instructions contained in this guide

• the handheld, charging unit or accessory exhibits a distinct change in
performance.

All servicing should be undertaken by qualified service personnel.

Do not attempt to disassemble the handheld, charging unit, or any accessories.

Warning: To reduce the risk of fire or electric shock, do not expose this apparatus or
any accessories to rain or moisture. Adjust only those controls that are covered in this
manual. An improper adjustment of other controls may result in damage and will
often require extensive work by a qualified technician to restore the handheld or
charging unit to its normal operation.

Failure to observe all safety instructions contained in this guide will void the
Limited Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.

Important safety/compliance information for BlackBerry 6710™ users

EXPOSURE TO RADIO FREQUENCY SIGNALS

Your wireless handheld portable device is a low power radio transmitter and
receiver. When it is ON, it receives and also sends out radio frequency (RF)
signals. Your wireless handheld complies with Federal Communications
Commission (FCC) guidelines respecting safety levels of RF exposure for
handheld wireless devices, which in turn are consistent with the following safety
standards previously set by both U.S. and international standards bodies:

• Institute of Electrical and Electronics Engineers (IEEE) C95.1 (1999)

• National Council on Radiation Protection and Measurements (NCRP) Report
86 (1986)

• International Commission on Non-Ionizing Radiation Protection (ICNIRP)
(1996)

14 BlackBerry Wireless Handheld

Important safety information

To maintain compliance with FCC RF exposure guidelines, use only RIM
supplied or approved accessories. When carrying the wireless handheld while on,
use the specific RIM holster that has been tested for compliance. Use of non-RIM
approved accessories may violate FCC RF exposure guidelines.

SPECIFIC ABSORPTION RATE DATA

THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

Your wireless handheld is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission (FCC) of the U.S.
Government and Industry Canada of the Canadian Government (IC). These limits
are part of comprehensive guidelines and establish permitted levels of RF energy
for the general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic and
thorough evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of age and
health.

The exposure standard for wireless mobile handhelds employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR limit set
by the FCC/IC is 1.6W/kg.* Tests for SAR are conducted using standard operating
positions specified by the FCC/IC with the handheld transmitting at its highest
certified power level in all tested frequency bands. Although the SAR is
determined at the highest certified power level, the actual SAR level of the
handheld while operating can be well below the maximum value. This is because
the handheld is designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output.

Before a wireless handheld model is available for sale to the public, it must be
tested and certified to the FCC/IC that it does not exceed the limit established by
the government-adopted requirement for safe exposure. The tests are performed
in positions and locations (e.g., at the ear and worn on the body) as required by
the FCC/IC for each model. The highest SAR value for this model handheld when
tested for use at the ear is 1.28 W/kg and when worn on the body, as described in
this user guide, is 0.32 W/kg. (Body-worn measurements differ among wireless
handheld and phone models, depending upon available accessories and FCC/IC
requirements). While there may be differences between the SAR levels of various
wireless devices and at various positions, they all meet the government
requirement for safe exposure.

Handheld User Guide 15

Important safety information

The FCC has granted an Equipment Authorization for this model handheld with
all reported SAR levels evaluated as in compliance with the FCC RF emission
guidelines. SAR information on this model handheld is on file with the FCC and
can be found under the Display Grant section of http://www.fcc.gov/oet/fccid
after searching on FCC ID L6AR6020GW.

Additional information on Specific Absorption Rates (SAR) can be found on the
Cellular Telecommunications & Internet Association (CTIA) web-site at http://
www.wow-com.com.
___________________________________

* In the United States and Canada, the SAR limit for mobile handhelds used by
the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue for the body or
head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands,
wrists, ankles and feet). The standard incorporates a substantial margin of safety
to give additional protection for the public and to account for any variations in
measurements.

ANTENNA CARE

Use only the supplied integral antenna. Unauthorized antenna, modifications, or
attachments could damage the handheld and may violate FCC regulations.

AIRCRAFT

Federal Aviation Administration (FAA)/FCC regulations prohibit using the radio
of your handheld while in the air. Switch the radio of your handheld OFF before
boarding an aircraft. The effect of the use of your handheld’s radio in an aircraft is
unknown. Such use may affect aircraft instrumentation, communication and
performance, may disrupt the network, may otherwise be dangerous to the
operation of the aircraft, and may be illegal. All other applications of your
handheld may be used in accordance with airline regulations for electronic
devices.

FCC compliance statement (USA)

FCC Class B Part 15

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:

• This device may not cause harmful interference, and

16 BlackBerry Wireless Handheld

Important safety information

• This device must accept any interference received, including interference that
may cause undesired operation.

Warn ing: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio communications.

There is no guarantee, however, that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Industry Canada Certification

This device complies with Industry Canada RSS 133, under certification number
2503A-R6020GW.

Class B compliance

This device complies with the Class B limits for radio noise emissions as set out in
the interference-causing equipment standard entitled “Digital Apparatus,” ICES­003 of Industry Canada.

Handheld User Guide 17

Important safety information

Important safety/compliance information for BlackBerry 6720™ users

EXPOSURE TO RADIO FREQUENCY SIGNALS

Your wireless handheld portable device is a low power radio transmitter and
receiver. When it is ON, it receives and also transmits radio frequency (RF)
signals.

Your wireless handheld is compliant with these RF exposure recommendations
and guidelines for safety levels.

• EN 50360 Product standard to demonstrate the compliance of mobile phones
with the basic restrictions related to human exposure to electromagnetic fields
(300 MHz - 3 GHz)

• International Commission on Non-Ionising Radiation Protection (ICNIRP)
1998, Guidelines for limiting exposure in time-varying electric, magnetic, and
electromagnetic fields (up to 300 GHz).

• ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to
Human Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300
GHz

To maintain compliance with RF exposure guidelines, use only RIM supplied or
approved accessories. The RIM handheld is designed to be carried in an approved
holster when carried on your body. When handcarrying the BlackBerry Wireless
Handheld while switched on, use only the holster supplied with the wireless
handheld or a holster that is RIM approved for such use. Use of non-RIM
approved accessories may violate RF exposure guidelines and may void your
warranty.

SAR INFORMATION: EXPOSURE TO RADIO­FREQUENCY ENERGY

The BlackBerry 6720 Wireless Handheld (RIM model R6020GE) has been
designed and manufactured to comply with applicable safety requirements for
exposure to radio waves.*

These requirements are based on scientific guidelines, and include safety margins
designed to protect the safety of all persons, regardless of age and health.
________________________________

18 BlackBerry Wireless Handheld

Important safety information

* Radio wave exposure guidelines employ a unit of measurement known as the
Specific Absorption Rate (SAR). This product is within the SAR limit adopted by
European countries, under the recommendations of the International
Commission on Non-Ionising Radiation Protection (ICNIRP).

ANTENNA CARE

Use only the supplied integral antenna. Unauthorized antenna modifications or
attachments could damage the handheld and may violate applicable laws and
regulations by causing radio frequency (RF) energy to be above the recommended
limits. Any such unauthorized use, modification or attachment will invalidate the
warranty provided with the handheld and may be dangerous.

AIRCRAFT SAFETY

Switch off your handheld’s radio when in an aircraft. The effect of the use of your
handheld’s radio in an aircraft is unknown. Such use may affect aircraft
instrumentation, communication and performance, may disrupt the network,
may otherwise be dangerous to the operation of the aircraft, and may be illegal.
All other applications of your handheld may be used in accordance with airline
regulations for electronic devices.

EU REGULATORY CONFORMANCE

Research In Motion Limited hereby declares that this BlackBerry Wireless
Handheld device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.

The original Declaration of Conformity made under Directive 1999/5/EC is
available for viewing at the following location in the EU community:

Research In Motion UK Limited
36 Station Road, Egham, Surrey
TW20 9LF
United Kingdom

Handheld User Guide 19

Important safety information

20 BlackBerry Wireless Handheld

Introduction

This online guide provides information and procedures for
using the applications on your handheld.

Before you begin

Before you begin using this guide, complete the steps in the
“Getting Started” chapter of the printed
You should be able to send and read a test email message.

Handheld features

The “Getting to know your handheld” chapter explains the
basic keys and key combinations, and the application,
handheld status, network status, and navigational icons on
your handheld.

The “Sending and reading email and PIN messages” chapter
explains how to send email and personal identification number
(PIN) messages, how to set message options, how to send
one-time messages, how to send messages to several contacts at
one time, how to format your messages, how to receive more of
a message, and how to manage attachments.

The “Sending and reading SMS messages” chapter explains
how to send and receive short message service (SMS) messages,
set SMS message options, and remove SMS message history.

Getting Started Guide

.

The “Managing messages and phone call logs” chapter explains
how to file, save, search, edit, and delete messages and phone
call logs.

Introduction

The “Using the Address Book application” chapter explains how to set Address
Book options, and how to add, edit, view, and delete contacts. This chapter also
explains how to view, add, edit, and delete abbreviated and short dialing
numbers on your SIM card.

The “Using the Phone application” chapter explains how to place and answer
phone calls, how to set Phone options, how to place calls on hold, how to mute
phone calls, how to place conference calls, and how to use phone call notes.

The “Using the Browser application” chapter explains how to use your handheld
to browse web pages, view page addresses, and manage saved web site
addresses, and set Browser options.

The “Using the Tasks application” chapter explains how to add, edit, view, and
delete tasks, and how to change the status of a task.

The “Using the Calendar application” chapter explains how to add, edit, view,
and delete appointments, and how to enable wireless calendar synchronization.

The “Using the MemoPad application” chapter explains how to add, edit, view,
and delete memos.

The “Using the Calculator application” chapter explains how to perform basic
mathematical calculations and measurement conversions.

The “Customizing your handheld’s options” chapter provides more information
on setting your handheld’s custom options such as the notification profiles, the
Auto On/Off feature, how to use keyboard lock, SIM card security, and your
Alarm.

The “Troubleshooting” chapter provides answers to some frequently asked
questions and explanations of possible error messages on your handheld.

Note: Depending on your service provider’s plan or your integration option, some
applications might not be available on your handheld. Contact your service provider or
network operator for more information on available services. Refer to the

for more information on your integration options.

Guide

Getting Started

Is this the correct guide for me?

This

Handheld User Guide

handheld by following the procedures in the
provides complete information on your handheld’s keys and provides procedures
for using your handheld’s applications.

22 BlackBerry Wireless Handheld

is the correct guide for you if you have set up your

Getting Started Guide

. This guide

Introduction

Additional documentation is available for your BlackBerry Wireless Handheld:

•

Getting Started Guide

— This printed guide contains installation and setup

information for your handheld.

Quick Reference Card

•

— This card provides shortcuts and tips for using your

handheld.

Desktop Software Online Help

•

— Each tool in the desktop software offers online

Help to guide you and answer your questions. To view procedures and
information relating to the desktop software tools, click Help in any active
window.

README.txt

•

— This text file contains information about the features of this

software release. You can read this file at the end of the desktop software
installation. To read the file at a later time, open it from the directory in which
you installed the desktop software.

BlackBerry Web Client Online Help

•

— If you have integrated your desktop

software with a new email account or an existing Internet Service Provider
(ISP) account, you configure your email settings in the BlackBerry Web Client.
For information on configuring and using the web client, click Help in any
web client window.

About this guide

This guide provides information for using the advanced features of your
handheld.

Integration with
new or ISP email

account

Integration with
enterprise email

account

Information appearing in this format, prefaced by Integration with new
or ISP email account, pertains to handhelds that are configured for these

integration options. You can use the features that are described in
sections marked with this note if you have integrated your BlackBerry
Desktop Software with a new or ISP email account.

Information appearing in this format, prefaced by Integration with
enterprise email account, pertains to handhelds that are configured for
this integration option. You can use the features that are described in
sections marked with this note if you have integrated your BlackBerry
Desktop Software with your enterprise email account.

Handheld User Guide 23

Introduction

Microsoft
Exchange

Lotus Domino

Information appearing in this format, prefaced by Microsoft Exchange,
pertains to handhelds that are set up with a Microsoft® Exchange enterprise
email account. You have a Microsoft Exchange email account if Microsoft
Outlook® is your email client and in Outlook, if on the Tools menu, you click
Services, the dialog box lists Microsoft Exchange Server as a service.

Information appearing in this format, prefaced by Lotus Domino, pertains to
handhelds that are set up with a Lotus® Domino™ email account. You have a
Lotus Domino email account if you use Lotus Notes® as your email client.

Note: Notes appear in this format and contain important information on the associated
topic.

Tip: Tips appear in this format and provide optional or time-saving information on the
associated topic.

Warning: Warnings appear in this format and advise you that failure to take or avoid a
specific action can result in data loss or physical damage to you or your handheld

A list of tips is included at the end of each chapter.

Your handheld has three font size options: 8, 10, and 12-point. The graphics in this
guide show the 10-point font size option and depict your handheld’s menu items
as they would appear if you integrated the desktop software with an enterprise
email account.

Depending on your service provider or network operator’s plan, some
applications might not be available on your handheld. In addition, the
configuration for your Browser application might be different. This guide
assumes that you have the ability to use all the handheld applications.

You can set the locale and the date and time format on your handheld. The date
and time can be set to a 12-hour or 24-hour clock and the handheld status section
of the screen reflects the format that you select. The graphics in this guide use the
12-hour clock and the english (United States) locale.

The name of your service provider or network operator appears in the handheld
status section of the screen. This name reflects the network to which you are
currently connected. The graphics in this guide use <service provider> to indicate
this name.

24 BlackBerry Wireless Handheld

Chapter 1

Getting to know your handheld

This section provides information on the following topics:

• Using the keyboard and trackwheel

• Activating backlighting

• Navigating applications

• Configuring handheld options

• Tips for using your handheld

Getting to know your handheld

The BlackBerry Wireless Handheld

Using the keyboard and trackwheel

Your handheld’s keyboard provides access to the alphabetic characters. The
keyboard also features ten special keys:

BACKSPACE, ENTER, SPACE, two SHIFT keys, ALT, ESC (escape), a phone key, and a power

key. You can generate numbers, punctuation marks, and special characters by
pressing
navigate, view, and select items on each screen. To scroll through menu items or

text, roll the trackwheel or press the

select applications and menu options, click (press down on) the trackwheel.

The following table describes special keyboard and trackwheel combinations that
can help you navigate applications, type text, and configure options on your
handheld.

26 BlackBerry Wireless Handheld

ALT in combination with the alphabetic keys. The trackwheel helps you

SYM (symbol) to access a symbols library,

BACK or FORWARD keys while holding ALT. To

Key Function

Turning on/off the power, activating backlighting

• Press the power key to turn on the handheld.

• When your handheld is on, press the power key to activate

backlighting. Press it again to turn off backlighting. Backlighting

POWER key

turns off automatically if you do not press any keys or roll the
trackwheel for ten seconds.

• Hold the power key to turn off the handheld.

Scrolling and selecting

• Roll the trackwheel to scroll up and down through text lines, fields,

and menu items.

• Click the trackwheel to open menus and select options.

Trackwheel

Opening the Phone application; muting phone calls

• If you are not connected to a phone call, press the phone key to open

the Phone application.

• While you are connected to a phone call on the Active Call screen,

PHONE key

press the phone key to mute the call. Press the phone key again to
turn mute off.

• While you are connected to a phone call in one of the handheld’s

other applications, press the phone key to return to the Active Call
screen.

Typing special characters

• When you are composing a message or typing text, hold a letter and

roll the trackwheel to scroll through letters with accents, equation
symbols, and other characters. When the desired character, symbol,

CHARACTER + ROLL

or mark appears, release the letter.

Typing

ALT characters

• ALT activates the numbers and symbols that are printed on the keys

above the letters.

• Press ALT to affect the next character that you type.

ALT key

• Hold ALT to affect all the characters that you type.

An

A icon appears in the upper right corner of your screen when ALT is

activated.

Getting to know your handheld

Handheld User Guide 27

Getting to know your handheld

Key Function

Scrolling horizontally and changing options

• Hold ALT and roll the trackwheel to move the cursor horizontally

across lines.

• Hold ALT and roll the trackwheel to scroll through field options.

ALT + ROLL

• On the Home screen, hold ALT and roll the trackwheel to move the

cursor vertically.

Selecting text for cutting, copying, and pasting; hiding and
moving icons on the Home screen

• On any screen on which you can type text, hold ALT and click the

trackwheel to enter selection mode. Roll the trackwheel to select the

ALT + CLICK

text.

• On the Home screen, hold ALT and click the trackwheel to view the

menu. Click Move Icon or Hide Icon.

Scrolling horizontally and changing options

• Hold ALT and press BACK to move the cursor horizontally across

lines.

• Hold ALT and press BACK to scroll through field options.

ALT + BACK key

• In the Calendar application, hold ALT and press BACK to move to the

previous day, week, or month.

Scrolling horizontally and changing options

• Hold ALT and press FORWARD to move the cursor horizontally across

lines.

• Hold ALT and press FORWARD to scroll through field options.

ALT + FORWARD

key

• In the Calendar application, hold ALT and press FORWARD to move

to the next day, week or month.

Capitalizing characters

• Press either SHIFT key once to capitalize the next character that you

type.

• Hold either SHIFT key while you type to capitalize all letters.

LEFT SHIFT key

• Hold a letter to capitalize it. This feature only works when Key Rate is

set to Slow or Fast on the Screen/Keyboard screen.

An up arrow icon appears in the upper right corner of your screen

SHIFT key is active.

when a

RIGHT SHIFT key

28 BlackBerry Wireless Handheld

Key Function

Activating CAP lock

• Press ALT + RIGHT SHIFT (CAP) to activate capital letter-lock mode.

Any key that you press is capitalized.

• Press either SHIFT key again to return to regular mode.

ALT + RIGHT SHIFT

(

CAP)

• Press ALT + RIGHT SHIFT (CAP) when connected to a phone call to

activate character mode. Any key that you press inserts the
associated letter.

An up arrow icon appears in the upper right corner of your screen
when capital letter-lock mode is activated.

Activating NUM lock

• Press LEFT SHIFT + ALT to activate number-lock mode. When you

press a key, the character that is printed above the primary character
is inserted.

LEFT SHIFT + ALT

• Press ALT again to return to regular mode.

An

N icon appears in the upper right corner of your screen when

number-lock mode is activated.

Selecting multiple items in a list

• Hold either SHIFT key and roll the trackwheel to select multiple items

on a screen that displays a list.

SHIFT + ROLL

Inserting carriage returns; choosing selected items

• Press ENTER to insert a regular carriage return that moves your

cursor to a new line.

• Press ENTER to choose a selected item.

ENTER key

Deleting previous characters

• Press BACKSPACE to move the cursor backward and to delete

characters to the left of the cursor.

• With one or more characters selected, press BACKSPACE to delete

BACKSPACE key

only those characters.

• Press BACKSPACE to delete a selected message on the Messages

screen. If you select a date on the Messages screen and press

BACKSPACE, a dialog box appears asking if you want to delete all

messages prior to that date.

Getting to know your handheld

Handheld User Guide 29

Getting to know your handheld

Key Function

Deleting characters to the right of the cursor

• Press ALT + BACKSPACE to erase characters to the right of the cursor.

ALT + BACKSPACE

Exiting screens or menus

• Press ESC to close a menu or cancel an action.

• Press ESC to return to the Home screen.

• Press ESC in the Browser application to return to the previous web

ESCAPE key

(under trackwheel)

page.

• Press ESC while you are connected to a phone call to end the phone

call.

Inserting a space; scrolling through field options

• Press SPACE to insert a space between characters while you type.

• Press SPACE to insert the at sign (@) and periods in Email fields.

• Press SPACE to scroll through field options.

SPACE key

Opening the symbols library for extra characters

• Press SYM to open a symbols library, from which you can insert

symbols. On this dialog box, you can either select a symbol and click
the trackwheel, or press the letter under the desired symbol.

SYMBOL key

Activating backlighting

In low light conditions, you can increase readability of the LCD screen and
keyboard by using the backlighting feature.

To activate backlighting, press the power key. If you do not press any keys or use
the trackwheel for ten seconds, the backlighting turns off automatically.

The handheld backlighting turns on automatically when you receive a phone call.

To turn off the backlighting manually, press the power key.

30 BlackBerry Wireless Handheld

Getting to know your handheld

Navigating applications

The LCD screen provides access to your handheld applications. When you turn
on your handheld, the Home screen appears. The handheld status section at the
top of the screen displays various handheld status information, including the date
and time, the wireless coverage indicator, the battery power indicator, and the
name of your service provider or network operator. The handheld status section
also appears on the screen when you are in the Messages, Saved Messages, Search
Results, Alarm, and Phone applications.

On the Home screen, you can open each application. On each application screen,
you can view application menus. On some screens, you can change settings or
options.

To open applications

The applications list appears on the Home screen. To open an application, select
an icon and click the trackwheel (or press the underlined character in the
application name). You can also press

ENTER to open an application.

Home screen - Messages icon

To navigate menus

Menus provide a list of available options or actions for the current application. To
open an application screen’s menu, click the trackwheel. The menu appears on the
right side of the screen and covers approximately half of the LCD screen’s width.

Handheld User Guide 31

Getting to know your handheld

Find screen menu - View item

To select a menu item, use the trackwheel to scroll to the item, and then click the
trackwheel. If you decide not to use the menu, you can close it by pressing

ESC.

To scroll through options

The handheld has several means to perform the same action, such as using
shortcut keys instead of the menu or the trackwheel. In particular, there are four
ways to change the configurable options on your handheld. These alternatives
apply to all screens on which you can change settings, such as the Date/Time,
New Appointment, or Alarm screens.

• Use the menu. With the cursor in an option field, click the trackwheel to view
the menu and click Change Option. A dialog box appears in which you can
scroll through your options. When you reach the option you prefer, click the
trackwheel.

• Use

ALT + roll. Hold ALT and roll the trackwheel to scroll through the options.

Release

ALT when you reach the desired option.

• Use the keyboard. You can press the letter or number that represents your
choice. For example, if you are in a time field, press the first number of the
hour that you want to specify.

• Use

SPACE. You c an p re s s SPACE to scroll through your options. Release SPACE

when you set the field to your preference. This guide uses the

SPACE key

method to describe how to set field options.

32 BlackBerry Wireless Handheld

Getting to know your handheld

To use links

When you receive a message, your handheld recognizes phone numbers, personal
identification numbers (PINs), web site addresses, and email addresses in the
body of the message and converts them into links. When you select an underlined
link and click the trackwheel to view the menu, you can choose to dial the phone
number, browse the web site, or send an email, PIN, or short message service
(SMS) message to your contact, based on the link that you select.

Note: Depending on your service provider’s plan, you might not be able to open web
site using links in your email messages. Contact your service provider or network
operator for more information.

Handheld icons

Icons indicate wireless coverage, battery power, and handheld status, denote
application screens, and provide navigational aid.

Application icons

Note: Depending on your service provider’s plan, some applications might not be

available on your handheld. As a result, some of the following icons might not appear
on the screen. Contact your service provider or network operator for more information
on available services.

Icon Description

Receive, read, reply to, compose, save, and delete email, PIN, and SMS

Messages

Saved Messages

Search Messages

Compose

Handheld User Guide 33

messages. Open and view phone call logs and place phone calls.

Store messages for future viewing.

Locate messages with the Search Messages application.

Type and send email, SMS, and PIN messages.

Getting to know your handheld

Icon Description

Place and mute phone calls and put phone calls on hold. Make notes
while on calls. Set call forwarding, call barring, and initiate conference

Phone

Address Book

Calendar

Tasks

MemoPad

calls.

Store your personal directory of contact information, such as addresses,
phone numbers, fax numbers, and email addresses. Use the Search tool
to locate a specific contact.

Keep track of appointments using Day, Agenda, Week, or Month view.
Use wireless calendar synchronization.

Add, edit, and delete tasks, and mark tasks as complete.

Compose, edit, and delete notes and memos.

Perform basic mathematical operations and measurement conversions.

Calculator

Set the Alarm on your handheld to sound at a specific time every day or
only on weekdays.

Alarm

Browse and save web pages, view web page addresses, and set Browser
options.

Browser

Customize how the handheld notifies you of messages, saved web
pages, phone calls, appointments, and alarms.

Profiles

34 BlackBerry Wireless Handheld

Icon Description

Set the password, customize AutoText, set the date and time, and
program the automatic on/off feature.

Options

Lock your keyboard to prevent accidentally typing characters.

Keyboard Lock

Lock the handheld with a password security screen so that only you can
use it. The Keyboard Lock icon changes to the Lock icon after you set a

Lock

/

Turn Wireless

On/Turn

Wireless Off

Turn Power Off

password.

Turn off the handheld’s radio when it might interfere with other radio
communications, such as when on an airplane, or when you prefer not
to receive messages. You cannot send or receive messages, place or
answer phone calls, or browse web pages until you turn the radio on
again.

Turn off the handheld when you want to conserve battery power. All
queued messages are delivered to your handheld after you turn it on
again.

Getting to know your handheld

Handheld status icons

Icon Description

battery power indicator

charging indicator

wireless coverage indicator

data is being sent

Handheld User Guide 35

Getting to know your handheld

Icon Description

data is being received

ALT mode is active

SHIFT mode is active; CAP-lock mode is active

NUM-lock mode is active

unread message waiting

roaming indicator

If the roaming indicator appears beside the network type (i.e. GSM,
GPRS), you are roaming into another wireless network’s coverage area
that is not part of your home network; contact your service provider
for more information.

Alarm is set

Network status icons

Icon Description

You can send and receive email, PIN, and SMS messages. You can also
place and answer phone calls and browse web pages.

You can send and receive SMS messages, place and answer phone
calls, and you might be able to browse web pages. You cannot send or
receive email or PIN messages.

36 BlackBerry Wireless Handheld

Icon Description

You can send and receive SMS messages. You can also place and
answer phone calls, but you cannot send or receive email or PIN
messages or browse web pages.

Your handheld is within an area of GSM wireless coverage but is not
within an area of GPRS wireless coverage. You cannot send or receive
email, SMS, or PIN messages, place or answer phone calls, or browse
web pages. You can continue to use your handheld’s other
applications and you can place phone calls to emergency phone
numbers. Any pending messages are sent after you return to an area
of GPRS wireless coverage.

Your handheld is not in an area of wireless coverage. You cannot send
or receive email, SMS, or PIN messages, place or answer phone calls, or
browse web pages. You can continue to use your handheld’s other
applications. Any pending messages are sent after you return to an
area of wireless coverage.

Navigational icons

Icon Description

cursor position

Getting to know your handheld

more items are available above; scroll up with the trackwheel to view
them

more items are available below; scroll down with the trackwheel to
view them

Configuring handheld options

After you are familiar with your handheld, you should configure some of its basic
options. Refer to "Customizing your handheld’s options" on page 211 for more
information on selecting notification profiles and setting the Auto On/Off feature.

Handheld User Guide 37

Getting to know your handheld

Tips for using your handheld

• Press the first letter of an item in an options list or menu to move directly to that item.

• Press SPACE twice to insert a period when you are typing text (the letter following the period

is capitalized automatically).

• Type the first letters of the name, or the initials separated by a space, to find a specific

contact on the To or Find screens.

• Press and hold a letter to capitalize it (you must have Key Rate enabled).

• Press ESC to exit any menu, dialog box, or screen and to return to the active application. On

the main screen of any application, press

• While you are connected to a phone call, press ESC to end the call.

ESC to return to the Home screen.

38 BlackBerry Wireless Handheld

Chapter 2

Sending and reading email and PIN messages

This section provides information on the following topics:

• Sending email messages

• Sending PIN messages

• Setting message options

•Inserting symbols

•Using AutoText

• Automatic formatting

• Using cut, copy, and paste

• Using the Find feature

• Adding attachments to messages

• Sending messages to several contacts at one time

• Sending to one-time recipients

• Sending messages using links

• Customizing the auto signature

• Receiving delivery confirmation

• Reading email or PIN messages

• Receiving long email messages

• Managing attachments

• Tips for sending and reading email and PIN messages

Sending and reading email and PIN messages

Sending email messages

After you activate your handheld, you can send and receive email messages.

To send an email message

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact for which you have saved an email address and click the
trackwheel to view the menu. Click Email.

To screen menu - Email item

Note: If you are sending an email message to a contact with multiple email addresses,

you are prompted to select which address to use.

3. In the Subject field, type a subject and press ENTER. Type your message.

4. After your message is complete, click the trackwheel to view the menu. Click
Send. You return to the Messages screen.

If you are in an area of wireless coverage sufficient that is for sending email
messages, a check mark appears beside the message within a short period of time.
This icon indicates that your message was transmitted successfully. You can send
email messages if GPRS and one or more bars appear with the wireless coverage
indicator in the handheld status section of the screen.

If you are not in an area of sufficient wireless coverage, you do not need to cancel
sending your email message. Your handheld automatically sends the message
when you return to an area with sufficient wireless coverage.

40 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

Refer to "Message status icons" on page 43 for more information on the icons that
appear on the Messages screen.

To send an email message from a specific service book

If you are using your handheld with multiple service books, you can select the
account from which you want to send messages.

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact and click the trackwheel to view the menu. Click Email.

3. In the Subject field, type a subject and press

4. After your message is complete, click the trackwheel to view the menu.

5. To send your message from your enterprise email account, click Send from
Desktop.

To send your message from your new or ISP email account, click Send from
Web Client.

Composing message menu - Send from Desktop item

You return to the Messages screen. The message is sent from the account that you
select. Your default service appears as the first item on the menu.

ENTER. Type your message.

Handheld User Guide 41

Sending and reading email and PIN messages

Note: If you are replying to or forwarding a message, you cannot select the service book

from which you want to send the message. The reply or forwarded message must be
sent through the same service book as the original message.

You can set your default service book on the Message Services screen. On the Home
screen, click the Options icon. The Options screen appears. Click Message Services.
Refer to "Message Services" on page 226 for more information.

Sending PIN messages

A personal identification number (PIN) is a number that is used to identify each
handheld on the network. If you know the PIN of another person’s handheld, you
can add it to your Address Book and use it to send a PIN message directly to that
person.

Note: PIN messages are not routed through your existing email system. They do not
appear in your desktop email program.

Check the Status screen of the Options application to locate the PIN for your handheld.

To send a PIN message

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact for which you have saved a PIN and click the trackwheel to
view the menu. Click PIN.

To screen menu - PIN item

3. In the Subject field, type a subject and press ENTER. Type your message.

42 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

4. After your message is complete, click the trackwheel to view the menu. Click
Send. You return to the Messages screen.

If you are in an area of wireless coverage that is sufficient for sending PIN
messages, a check mark appears beside the message within a short period of time.
This icon indicates that your message was transmitted successfully. You can send
PIN messages if GPRS and one or more bars appear with the wireless coverage
indicator in the handheld status section of the screen. A D appears with the check
mark when the message is delivered to your contact’s handheld.

If you are not in an area of sufficient wireless coverage, you do not need to cancel
sending your PIN message. Your handheld automatically sends the message
when you return to an area with sufficient wireless coverage.

Message status icons

These icons appear on the screen to indicate the status of pending, sent, and
received email and PIN messages.

Icon Description

message is being sent

message pending (will be sent later)

message has been sent to the network

PIN message has been delivered to the recipient’s handheld

composed email or PIN message has been saved (not sent)

unread message transmission error

message returned, message transmission error

new, unread message has been received

Handheld User Guide 43

Sending and reading email and PIN messages

Icon Description

message has been opened

email message has been filed

(You can only file email messages if you have integrated your handheld
with an enterprise email account.)

importance level of email message is high

Setting message options

You can change the settings for all email or PIN messages or only for the one that
you are currently composing.

To set message options

You can customize the following message options for all email and PIN messages.

• Display Time: Select whether you want to show on the Messages screen

the time that the message was sent or received. By default, this option is
set to Yes.

• Display Name: Select whether you want to show on the Messages screen

the name of the sender or the recipient. By default, this option is set to
Yes.

• Confirm Delete: Select whether you want to be prompted before

messages are deleted permanently. By default, this option is set to Yes.

• Consider PIN Level 1: Select whether you want PIN messages to be

considered high priority. By default, this option is set to Yes.

Integration with

enterprise email

account

1. On the Home screen, click the Messages icon. The Messages screen appears.

44 BlackBerry Wireless Handheld

If you have integrated your desktop software with an enterprise email
account, you can also set the Delete On and Hide Filed Messages fields.
In the Delete On field, select whether you want email messages deleted
from your handheld only or deleted from both your handheld and the
desktop upon email reconciliation. In the Hide Filed Messages field,
select whether you want to show filed email messages on the Messages
screen.

Sending and reading email and PIN messages

2. Click the trackwheel to view the menu, and then click Options. The Message
List Options screen appears.

3. In the field that you want to set, press
Release

SPACE when you set the option to your preference.

Message List Options screen - setting options

SPACE to scroll through your options.

4. After you edit the fields, click the trackwheel to view the menu, and then click
Save.

You return to the Messages screen.

Tip: You can also change the message options on the Saved Messages screen.

To set current message options

Changes that you make to the current message options are not applied to other
messages. Refer to "To set message options" on page 44 for more information on
customizing options for all email and PIN messages.

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact and click the trackwheel to view the menu. Click a send
method (email or PIN). For this example, click Email.

3. Click the trackwheel to view the menu. Click Options. The Current Message
Options screen appears.

4. In the Importance field, press
message that you are composing. Select from Low, Normal, or High.

Handheld User Guide 45

SPACE to change the importance level of the

Sending and reading email and PIN messages

Current Message Options screen - setting options

5. Click the trackwheel to view the menu, and then click Save.

Note: If you send a message with high importance, an exclamation mark appears
beside the message on the Messages screen.

Inserting symbols

You can insert symbols into your messages from your handheld symbols library.

To inser t sym bols

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact and click the trackwheel to view the menu. Click a send
method (either email or PIN). For this example, click Email.

3. While composing your message, press SYM. A dialog box appears displaying
the symbols that are available.

46 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

Composing a message - inserting symbols

4. Select the symbol that you want to use, and then click the trackwheel to insert
it in your message. (You can also press the associated letter that appears
under the symbol.)

The symbol is inserted in the message.

Tip: You can also insert symbols on the New Address, Edit Address, Search Messages,
and New AutoText screens by pressing

To insert bullet characters into your messages, press
appears, press

B.

SYM.

SYM. In the dialog box that

To insert special characters

You can also insert characters with accents, equation symbols, and other marks
into your messages.

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact and click the trackwheel to view the menu. Click a send
method (either email or PIN). For this example, click Email.

3. While you are composing a message, hold a letter and roll the trackwheel to
scroll through the accents, symbols, or marks associated with that character.
When the desired character appears, release the letter key.

Handheld User Guide 47

Sending and reading email and PIN messages

Formatting your messages

Your handheld has automatic formatting capabilities that can reduce your typing
time. It also has an AutoText feature that automatically replaces certain text that
you type with preprogrammed text.

Automatic capitalization

When you compose a message, you do not have to press SHIFT to capitalize letters;
your handheld has two methods of capitalizing letters.

• When you type, the first letter that you type is capitalized automatically and
every letter that follows a period is also capitalized. Your handheld recognizes
the beginning of a new sentence and capitalizes the letter for you.

• If you want to capitalize any other letter, press and hold that letter until it is
capitalized. For this feature to work, you must set the Key Rate option on the
Screen/Keyboard screen of the Options application to either Slow or Fast.

Automatic punctuation

You can insert a period automatically at the end of a sentence or word by pressing

SPACE twice. The next letter that you type is capitalized.

To insert a lowercase letter after a period, press
again. The letter appears in lowercase.

BACKSPACE and type the letter

Email and number fields

You can type an email address in an Email field without pressing ALT. When you
type an email address, instead of pressing

SPACE. When you press SPACE again, a period is inserted.

You can type numbers in the Work, Home, Mobile, Fax, PIN, and Pager fields
without pressing

To type a number in any of these fields, press the associated character key. For
example, to display the number 4, press S. You can do this for all numbers, for
parentheses, and for the -, +, x, * and . characters.

Note: You can only type numbers and hexadecimal characters in the PIN field.

48 BlackBerry Wireless Handheld

ALT.

ALT + L to insert the at sign (@), press

Sending and reading email and PIN messages

Number lock

You can activate number-lock (NUM-lock) mode to type numbers without pressing
alt. Press
on any screen. Press

LEFT SHIFT + ALT. NUM-lock mode is activated and you can type numbers

ALT again to turn off NUM-lock mode.

Using AutoText

Your handheld’s AutoText feature automatically replaces certain text that you
type with preprogrammed text. By configuring the default AutoText entries and
adding new ones to meet your specific needs, you can use AutoText to
automatically perform the following actions:

• compose frequently used phrases or messages with a few keystrokes

• correct commonly misspelled words

• replace abbreviations and acronyms with complete words

• insert phrases in a message by typing only one keyword

• insert punctuation and symbols in your message without using
symbols library

Note: Several shortcuts are built into the AutoText feature for inserting macros in
messages. Refer to "To add a new AutoText entry using a macro" on page 51 for more
information.

ALT or the

How AutoText works

1. On the Home screen, click the Compose icon. The To screen appears.

2. While you are composing your message, type the text hte. The text hte is a
default AutoText entry that tells your handheld to automatically replace that
text with the correctly spelled word the.

Handheld User Guide 49

Sending and reading email and PIN messages

Composing a message - incorrect spelling

3. When you press SPACE, the correctly spelled word replaces the error.

Composing a message - AutoText-corrected spelling

To add a new AutoText entry

1. On the Home screen, click the Options icon. The Options screen appears.

2. Click AutoText. The AutoText screen appears with a list of default AutoText
entries.

3. Click the trackwheel to view the menu, and then click New. The AutoText:
New screen appears.

4. In the Replace field, type a keyword. Scroll to the With field and type the
replacement text.

5. In the Using field, press

50 BlackBerry Wireless Handheld

SPACE to select either SmartCase or Specified Case.

Sending and reading email and PIN messages

Note: If you select SmartCase, the capitalization of the AutoText entry changes

depending on the context of the sentence in which it is used. For example, if the word
appears at the beginning of a sentence, it is capitalized automatically.

If you select Specified Case, the capitalization of the AutoText entry appears exactly as
you have typed it in the Replace field.

6. The list of AutoText entries changes depending on the locale that you select
for your handheld. When you add new entries, you can set whether you want
them to be available in all locales or in a specific locale only. In the Locale
field, press

SPACE to select the locale in which you want your new AutoText

entry to be available. The default is your handheld’s default locale.

Note: The locale that you set on this screen sets the locale in which your AutoText entry
is available. It does not change the locale for your handheld. You can change your
default locale in the Options application on the Localization screen. Refer to
"Localization" on page 226 for more information.

7. After you set the fields, click the trackwheel to view the menu, and then click
Save.

AutoText: New screen menu - Save item

The new AutoText entry appears in the AutoText entries list, in alphabetical order.
When you use this AutoText entry in a message and press

SPACE, the

corresponding text is inserted into your message.

To add a new AutoText entry using a macro

You can use AutoText macros to quickly type variable items such as the current
date and time, your handheld phone number and PIN, and owner information.

1. On the Home screen, click the Options icon. The Options screen appears.

Handheld User Guide 51

Sending and reading email and PIN messages

2. Click AutoText. The AutoText screen appears with a list of default AutoText
entries.

3. Click the trackwheel to view the menu, and then click New. The AutoText:
New screen appears.

4. In the Replace field, type a keyword. For this example, type a short form for
the date.

5. In the With field, click the trackwheel to view the menu, and then click Insert
Macro. The Insert Macro dialog box appears.

6. Select one of the following macros: Short date, Long date, Short time, Long

time, Owner name, Owner info, Phone Number, Handheld PIN, Backspace,
Delete, and %. For this example, click Short Date.

Adding an AutoText entry - Inserting a macro

7. In the Using field, press SPACE to select either SmartCase or Specified Case.

8. In the Locale field, press
AutoText entry to be available.

9. After you set the fields, click the trackwheel to view the menu, and then click
Save.

You can test your new entry by typing the keyword while composing a message.
The value for the macro is inserted in your message.

SPACE to set the locale in which you want this

To perform an AutoText search

Instead of scrolling through your list of AutoText entries, you can perform a
search to find an entry quickly.

1. On the Home screen, click the Options icon. The Options screen appears.

52 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

2. Click AutoText. The AutoText screen appears with a list of default AutoText
entries.

3. Type the first letter, or first few letters, of the entry that you want to find. For
this example, type the letter t. The screen displays the word Find, followed by
the letter t.

4. The AutoText list displays the entries beginning with the letter t. Select the
desired entry or type additional letters to further specify entries. Click the
trackwheel to edit or delete the entry.

To edit an AutoText entry

1. On the Home screen, click the Options icon. The Options screen appears.

2. Click AutoText. The AutoText screen appears with your list of AutoText
entries. Select the entry that you want to edit.

3. Click the trackwheel to view the menu, and then click Edit. The AutoText:
Edit screen appears.

4. Press

5. To edit the Using and Locale fields, press

ALT and roll the trackwheel to scroll horizontally while you edit the text

in the Replace and With fields.

SPACE to change options. Release

SPACE when the field is set to your preference.

6. After you edit the AutoText entry, click the trackwheel to view the menu, and
then click Save.

You return to the AutoText screen, and you can view your changes.

Tip: To edit AutoText entries when you are composing a message, click the trackwheel
to view the menu, and click Edit AutoText.

You can also edit AutoText entries in the Backup and Restore tool of the desktop
software. Refer to the

Backup and Restore Online Help

for more information.

To delete an AutoText entry

If you do not want to keep an AutoText entry (either a default entry or an entry
that you have added), you can delete it.

1. On the Home screen, click the Options icon. The Options screen appears.

2. Click AutoText. The AutoText screen appears with a list of default AutoText
entries. Select the entry that you want to delete.

Handheld User Guide 53

Sending and reading email and PIN messages

3. Click the trackwheel to view the menu, and then click Delete. A dialog box
appears confirming that you want to delete the entry. Click Delete.

You return to the AutoText screen and the entry is no longer listed.

Using cut, copy, and paste

You can cut, copy, and paste text in email, PIN, and SMS messages, Address Book
entries, phone call notes, memos, appointments, notification profiles, web pages,
and tasks. You can also copy text from one application and paste it into another.
For example, you can copy the text from a memo and paste it into a message.

To cut and copy text in a message

1. On the Home screen, click the Compose icon. The To screen appears.

2. While you are composing a message, place your cursor beside the text that
you want to cut or copy.

3. Hold

4. Click the trackwheel to view the menu, and then click Cut or Copy.

ALT and click the trackwheel to enter selection mode. Roll the trackwheel

to select the lines of text that you want to cut or copy.

Tip: To select one character at a time, hold ALT or SHIFT while you roll the trackwheel.

To paste text into a message

1. On the Home screen, click the Compose icon. The To screen appears.

2. While you are composing a message, place your cursor where you want to
paste the text.

3. Click the trackwheel to view the menu, and then click Paste.

Tip: To replace or delete existing text, hold
selection mode. Roll the trackwheel to select the text, and then start typing. The text
that you type replaces the characters that you have selected.

54 BlackBerry Wireless Handheld

ALT and click the trackwheel to enter

Sending and reading email and PIN messages

Using the Find feature

Your handheld’s Find feature locates specific words and numbers within sent and
received messages. You can use this feature in the Messages, Saved Messages, and
Search Messages applications.

The Find feature differs from the Search Messages application because the Search
Messages application allows you to specify search terms to locate specific
messages and phone call logs. The Find feature locates specific words and
numbers in the open message you are currently viewing.

To use the Find feature in a sent or received message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a sent or received email or PIN message and click the trackwheel to
view the menu. Click Open.

3. Scroll to the top of the message. Click the trackwheel to view the menu and
then click Find. The Search for dialog box appears.

Tip: Your handheld’s Find feature only locates a word or number that appears at or
following your cursor. To search the entire message, place your cursor at the top of the
message.

Received email message menu - Find item

Handheld User Guide 55

Sending and reading email and PIN messages

4. Type a word or number that you want to locate within the message and click
the trackwheel. The cursor moves to the first occurrence of the word or
number that you specify.

5. After you locate a specific word or number, you can search for that word or
number again. Click the trackwheel to view the menu, and then click Find
Next.

Received email message menu - Find Next item

The next occurrence of the word or number that you typed is selected.

Note: If the word or number is not found, the Not found dialog box appears.

Adding attachments to messages

You can send another handheld an Address Book entry as an attachment to your
email or PIN message.

To attach Address Book entries

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select an existing contact (or add a new one if necessary) and click the
trackwheel to view the menu. Click a send method (either email or PIN). For
this example, click Email.

56 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

3. After you compose your message, click the trackwheel to view the menu, and
then click Attach Address. The Attach screen appears, listing all of your
contacts.

4. Select a contact and click the trackwheel to view the menu. Click Continue.

5. You return to your message and the Address Book entry for the contact that
you selected is added to your message. Click the trackwheel to view the
menu, and then click Send.

Composing a message - Address Book attachment

Refer to “Adding addresses” on page 111 for information on how to add a new
Address Book entry.

Sending messages to several contacts at one time

You can send a message to more than one recipient and choose whether the
recipients are addressed directly (To), carbon copied (CCed), or blind carbon
copied (BCCed).

To send a message to several contacts at one time

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select an existing contact (or add a new one if necessary) and click the
trackwheel to view the menu. Click a send method (either email or PIN). For
this example, click Email.

Handheld User Guide 57

Sending and reading email and PIN messages

3. While you are composing the message, click the trackwheel to view the menu.
Click either Add To, Add Cc, or Add Bcc. For this example, click Add Cc. The
Select Address screen appears, listing your contacts.

To screen menu - Add Cc item

4. Select a name and click the trackwheel to view the menu. Click Email.
Continue to add names until all desired recipients are added to the message.

Tip: You can also type the first letters of your contact’s name to perform a search and
then select the name.

5. In the Subject field, type a subject and press

6. After you compose your message, click the trackwheel to view the menu, and
then click Send.

Your message is sent, addressed as you have specified.

Note: By default, the send method that was selected for the first recipient is used for all
recipients.

If you are sending a message to more than one PIN, the check mark changes to a D
when the message has been delivered to all the recipients’ handhelds.

ENTER. Type your message.

Sending to one-time recipients

You can send a message without adding the recipient to your Address Book, by
selecting the [Use Once] option.

58 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

Note: By following this procedure, the recipient’s address information is NOT added to

your Address Book.

To send a message to a one-time recipient

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select [Use Once] and click the trackwheel to view the menu. Click a send
method (either email or PIN). For this example, click Email. The One Time
Email screen appears.

To screen menu - Email item

3. Type your contact’s email address. Click the trackwheel to view the menu and
click Continue.

4. Type a subject in the Subject field and press

5. After you compose your message, click the trackwheel to view the menu, and
then click Send.

You return to the Messages screen, and you can view the status of your sent
message.

ENTER. Type your message.

Sending messages using links

Your handheld recognizes email addresses and PINs in the body of messages and
converts them into links. You can select an underlined link and use it to send a
message.

Handheld User Guide 59

Sending and reading email and PIN messages

To send messages using links

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a received message that contains a link. Click the trackwheel to view
the menu, and then click Open.

3. Select the email address link or PIN link to which you want to send a
message. For this example, select an email address link. Click the trackwheel
to view the menu. Click a send method (either email or PIN). For this
example, click Email.

4. Type a subject in the Subject field and press

5. After you compose your message, click the trackwheel to view the menu, and
then click Send.

You return to the Messages screen, and you can view the status of your sent
message.

Note: Links can also appear in the other handheld applications. You can send messages
from any of those applications by following the procedure described above.

ENTER. Type your message.

Customizing the auto signature

You can specify an auto signature that is appended to all email messages that you
send from your handheld.

Integration with

enterprise email

account

Integration with

new or ISP email

account

If you have integrated your desktop software with an enterprise email
account, you can customize your auto signature in the desktop software’s
Redirector Settings tool on the General tab. Refer to the following
procedure for information on customizing your auto signature.

If you have integrated your desktop software with a new or ISP email
account, you can customize your auto signature in the BlackBerry Web
Client. Refer to the

BlackBerry Web Client Online Help

for more information.

60 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

To customize the auto signature

1. In the BlackBerry Desktop Manager, double-click the Redirector Settings
icon. The Redirector Settings window appears.

2. On the General tab, in the Auto signature section, click in the text box. Edit
this text to customize your auto signature.

3. Click OK to return to the BlackBerry Desktop Manager.

Note: The auto signature is only appended to email messages; it is not appended to PIN
messages.

The auto signature does not appear while you are composing an email message on
your handheld; it is appended to your message when you send it.

To disable the auto signature, delete all text in the auto signature text box.

Receiving delivery confirmation

You can receive confirmation that an email message has been delivered to another
person’s handheld.

Integration with

enterprise email

account

You can only receive delivery confirmation of your email messages if you
have integrated your desktop software with an enterprise email account.

To receive delivery confirmation

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select the recipient of your message and click the trackwheel to view the
menu. Click Email.

3. In the Subject field, type <confirm>, followed by your subject line. Press SYM
to open the Symbols dialog box to insert the angle brackets.

Handheld User Guide 61

Sending and reading email and PIN messages

Composing a message - specifying delivery confirmation

4. Type your message. Click the trackwheel to view the menu, and then click
Send.

After the message has been delivered to the recipient’s handheld, you receive a
new message indicating that your sent message has arrived.

Reading email or PIN messages

When you receive a new message, you receive visual notification in the handheld
status section of the screen, and any other notification, depending on how you
have configured your handheld’s notification profiles.

To read a message

1. On the Home screen, click the Messages icon. The Messages screen appears.
Messages are listed in chronological order, grouped by date.

2. Select a received email or PIN message and click the trackwheel to view the
menu. Click Open.

Received email message actions

After you read the email or PIN message, click the trackwheel to view the menu,
and then click one of the following menu items:

Mark Unopened: This action marks the current email or PIN message as
unopened. When you return to the Messages screen, the unopened icon is
displayed. Refer to "Marking messages as unopened" on page 101 for more
information.

62 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

File Message: This action files the current email message in a folder that you
specify. If you reconcile your email messages between your handheld and your
desktop, email messages that are filed on your handheld are moved to the
corresponding desktop folder. Refer to "Filing email messages" on page 86 for
more information.

Integration with

enterprise email

You can only file messages if you have integrated your desktop software
with an enterprise email account.

account

Save Message: This action saves the open email or PIN message. Messages that
are saved on your handheld are copied to the Saved Messages screen. Refer to
"Saving messages" on page 95 for more information.

Reply: This action sends a reply to the sender of the open email or PIN message
and includes the text of the original message as part of the reply. All of the
original message is sent, even if it was truncated on your handheld.

Forward: This action forwards the open email or PIN message to the contact(s)
that you specify. If an attachment is included with the message, it is also
forwarded. The original text of the message is forwarded, along with any
additional text that you type.

Reply to All: This action sends a reply to all recipients of the message and
includes the text of the original message as part of the reply.

Note: If you click the Reply or Reply to All menu items, but you do not want to include
the original text in your message, you can delete it. While you are composing your
reply, click the trackwheel to view the menu and then click Delete Original Text.

Delete: This action deletes the open email or PIN message. Refer to "Deleting
messages and phone call logs" on page 103 for more information.

More: This action requests the remaining portions of a long email message from
your desktop email program. This action is only available if the email message
text is greater than 2 KB.

Email: This option sends an email message to the sender or a recipient of the open
email or PIN message. This option is only available when your cursor is in the
From or To field of the open message and an email address is saved in your
Address Book for this contact.

Handheld User Guide 63

Sending and reading email and PIN messages

PIN: This option sends a PIN message to the sender or a recipient of the open
email or PIN message. This option is only available when your cursor is in the
From or To field of the open message and a PIN is saved in your Address Book
for this contact.

Call: This option places a phone call to the sender or a recipient of the open email
message. This option is only available when your cursor is in the From or To field
of the open message and a phone number is saved in your Address Book for this
contact.

SMS: This option sends an SMS message to the sender or a recipient of the open
email or PIN message. This option is only available when your cursor is in the
From or To field of the open message and a phone number is saved in your
Address Book for this contact.

Show Address: This action shows the full SMTP email address or PIN of the
recipient or sender. This option is only available when your cursor is in the From
or To field of the open email or PIN message with a person’s name or PIN
showing as it appears in an Address Book entry.

Show Name: This action shows the first and last name of the sender or the
recipient. This option is only available if your cursor is in the From or To field of
the open email or PIN message with the full SMTP email address or PIN for the
contact showing and if the contact is included in your Address Book.

Add to Address Book: This action adds the contact information for the sender of
the email or PIN message to your Address Book. This option is only available if
the contact is not saved in your Address Book.

Previous Item: This action closes the current item and opens the previous item (if
a previous item exists).

Next Item: This action closes the current item and opens the next item (if a next
item exists).

Next Unopened Item: This action closes the current item and opens the next
unopened item (if an unopened item exists)

Integration with

enterprise email

account

If you reply to an email message using your handheld, the corresponding
message in your desktop email program is marked as opened and replied
to. If you forward a message, the corresponding message is marked as
opened and forwarded.

.

64 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

Receiving long email messages

Occasionally, an email message that you receive might be larger than the size that
the network can transmit to your handheld at one time. In this case, the maximum
amount of data is sent to your handheld and the rest remains at your desktop. You
can receive the rest of the message in 2-KB sections.

Note: If you receive a PIN message that is larger than the size that the network can
transmit to your handheld, the message Original Message Truncated appears at the
end of the message. You cannot receive more of the PIN message.

To request more of a message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Open an email message. If the message is longer than the network allows, the
message More available appears at the end of the message, followed by the
remaining number of bytes to be sent. Click the trackwheel to view the menu
and then click More.

Open email message menu - More item

3. If you select More, and you are in an area of sufficient wireless coverage for
receiving email messages, the next section of the message is sent to you. It
appears at the end of the existing message. Repeat this procedure until the
entire message has arrived at your handheld.

Tip: You can also return to the Messages screen while you are waiting for the rest of the
message. You are notified when your handheld receives the next part of the message
and the message is marked as unopened on the Messages screen. Select the message
and open it by pressing
left off.

Handheld User Guide 65

ENTER. Press G to resume reading the message where you last

Sending and reading email and PIN messages

Managing attachments

You might receive an email or PIN message on your handheld that contains an
attachment. You can view Address Book attachments that are sent from other
handhelds, and then add them to your Address Book. Refer to "To add addresses
from received messages and phone call logs" on page 112 for more information.

You cannot view any file attachments on your handheld, but you can forward the
message that contains the file attachment to someone who can open it on a
computer.

Integration with

enterprise email

account

If you have integrated your desktop software with an enterprise email
account and have enabled wireless calendar synchronization, you can
create and receive meeting requests from your handheld. For meetings
that you organize, email messages are sent with a meeting request
attachment. For meeting requests that you receive, email messages
include a meeting response attachment. You can view these attachments
on your handheld.

To manage Address Book attachments

If you have received an email or PIN message on your handheld that has an
Address Book attachment, you can view the attachment and add it to your
handheld Address Book.

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Open a received message and read it. The number of Address Book
attachments appears at the top of the message. Scroll to the end of the
message; the name of the Address Book attachment appears beside a book
icon.

66 BlackBerry Wireless Handheld

Sending and reading email and PIN messages

Open email message with Address Book attachment

3. With your cursor in the name of the Address Book attachment, click the
trackwheel to view the menu, and then click View Attachment. A virtual
business card appears listing contact information.

4. Click the trackwheel to view the menu. If the contact is already in your
Address Book but you want to update the information, click Update Address.
If the contact is not in your Address Book, click Add to Address Book.

5. The attachment is added to your Address Book and you return to the open
attachment. Click the trackwheel to view the menu, and then click Close.

You return to the open message. Refer to "Adding addresses" on page 111 for
more information on adding addresses to your Address Book.

To forward file attachments

If you receive an email message on your handheld that has a file attached to it,
you can forward the message.

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Open a received email message that has a file attached to it. The number of
attached files appears at the top of the message and the name and size of the
attachment appear at the end of the message.

Handheld User Guide 67

Sending and reading email and PIN messages

Received email message with file attachment

3. Click the trackwheel to view the menu, and then click Forward. The Select
Address screen appears.

4. Select a recipient and click the trackwheel to view the menu, and then click
Email. Type any additional text that you want to add to the message. Your
message includes the file attachment.

5. Click the trackwheel to view the menu. Click Send.

You return to the Messages screen, and you can view the status of the sent email
message.

To manage meeting request and meeting response attachments

If you send or respond to a meeting request from your handheld, you can view
the associated attachment.

Integration with

enterprise email

account

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Open a meeting request or meeting response email message. Scroll to the end
of the message and select the Meeting Request or Meeting Response

68 BlackBerry Wireless Handheld

You receive meeting request and meeting response attachments if you
create or receive meeting requests on your handheld. You must integrate
your desktop software with an enterprise email account and enable
wireless calendar synchronization to create or receive meeting requests.
Refer to "Enabling wireless calendar synchronization" on page 189 for
more information.

Sending and reading email and PIN messages

attachment. Click the trackwheel to view the menu, and then click Open
Attachment.

The details of the meeting are displayed.

Tips for sending and reading email and PIN messages

Composing messages

•

Press C to compose a new message on the Home screen or in the Messages or Saved
Messages applications.

• Press ALT and roll trackwheel to scroll horizontally in any application in which you can type or

view text.

• Press SPACE to insert the at sign (@) and period characters in an Email field.

• Press SPACE twice to insert a period when you are typing text (the letter that follows the

period is capitalized automatically).

• Type the first letters of the name, or the initials separated by a space, to find a specific contact

on the To screen.

• Hold a letter to capitalize it (you must have Key Rate enabled).

• When you are typing text or composing a message, hold a letter and roll the trackwheel to

scroll through the accents, symbols, or marks that are associated with that character. When
the desired character appears, release the letter.

• When you are composing a message, press br + SPACE to type an opening parenthesis. Press

SPACE to type a closing parenthesis.

rb +

• When you are composing a message, press ld + SPACE to type the current date. Press lt +

SPACE to type the current time.

• Press ALT + RIGHT SHIFT to turn on CAP-lock mode. Press SHIFT again to turn it off.

• Press LEFT SHIFT + ALT to turn on NUM-lock mode. Press ALT again to turn it off.

Using cut, copy, and paste

•

Press ALT and click the trackwheel to enter selection mode.

• Hold SHIFT and roll the trackwheel to select the next character. Roll the trackwheel to select

the line of text.

• In selection mode, press ALT and click the trackwheel to copy the selected text or character.

• In selection mode, press BACKSPACE to delete the selected text or character.

• Press ESC to exit selection mode.

• Press SHIFT and click the trackwheel to paste the selection.

Handheld User Guide 69

Sending and reading email and PIN messages

Reading messages

To open messages quickly, on the Messages screen, press ENTER or double-click the

•

trackwheel.

• Hold ALT and roll the trackwheel to move up or down a page in the Messages application.

• Press ENTER to move down a page in an open message. Press ALT + ENTER to move up a

page.

• Press T to go to the top of a list or received message.

• Press B to go to the bottom of a list or received message.

• Press SPACE in the body of a received message or on the Messages screen to move down a

page. Press

SHIFT + SPACE to move up a page.

• If you closed a message before you finished reading it, open the message and press G to

return to the last cursor position in that message.

• Press N to go to the next date on the Messages screen.

• Press P to go to the previous date on the Messages screen.

• Press U to go to the next unread item on the Messages screen.

• Press R in an open message or on the Messages screen to reply to the sender.

• Press L in an open message or on the Messages screen to reply to all recipients.

• Press F in an open message or on the Messages screen to forward the message. The original

text is included.

70 BlackBerry Wireless Handheld

Chapter 3

Sending and reading SMS messages

This section provides information on the following topics:

• Sending an SMS message

• Setting SMS options

• Using AutoText in SMS messages

• Sending to one-time recipients

• Sending messages using links

• Reading SMS messages

• Removing the history from SMS messages

• Tips for sending and reading SMS messages

Sending and reading SMS messages

You can send and receive SMS messages of up to 160 characters to
SMS-compatible numbers. An SMS-compatible number is a phone number
(Work, Home, Mobile, or Pager) that has SMS capabilities.

You can locate your handheld’s SMS-compatible phone number on the Subscriber
Identity Module (SIM) card screen. If a phone number does not appear on this
screen, contact your service provider or network operator.

Note: When you type an SMS-compatible number for your contact, include the country
code and the area code. If you have set your smart dialing options in the Phone
application, you do not need to type the country code and area code. Refer to "Setting
smart dialing options" on page 144 for more information.

Sending an SMS message

After you activate your handheld, and if you are in an area of sufficient wireless
coverage, you can send and receive SMS messages.

To send an SMS message

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact for whom you have an SMS-compatible number saved in your
Address Book. Click the trackwheel to view the menu, and then click SMS.

To screen menu - SMS item

Note: If the Address Book entry for your recipient contains multiple phone numbers,

you are prompted to select the one to which the SMS message should be sent. Click the
number that you want to use.

72 BlackBerry Wireless Handheld

Sending and reading SMS messages

3. Type your message. As you type, the number of characters that you have
typed appears in the upper right corner of the screen. SMS messages are
limited to 160 characters.

Tip: If you type more characters than the message can accommodate, a Field Full
message appears. Press

BACKSPACE to delete some of the characters.

4. After you compose your message, click the trackwheel to view the menu, and
then click Send.

You return to the Messages screen. If you are in an area of wireless coverage that
is sufficient for sending SMS messages, a check mark appears beside the message
within a short period of time. This icon indicates that your message was
transmitted successfully. You can send SMS messages if GSM, gprs, or GPRS and
one or more bars appear with the wireless coverage indicator in the handheld
status section of the screen.

Note: In the Options application, on the SMS screen, if you set the Delivery Reports
field to On, a D appears with the check mark icon when the message is delivered to
your contact. Refer to "SMS" on page 230 for more information.

You can use your handheld’s cut, copy, and paste feature when you type SMS
messages. Refer to "Using cut, copy, and paste" on page 54 for more information.

Message status icons

These icons appear on the screen to indicate the status of pending, sent, and
received SMS messages.

Icon Description

message is being sent

message pending (will be sent later)

message has been sent to the network

SMS message has been delivered successfully; this icon only appears
when you have enabled Delivery Reports on the SMS screen

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Icon Description

unread message transmission error

message returned, message transmission error

new, unread message has been received

message has been opened

Setting SMS options

You can customize message options for your SMS messages. Refer to "SMS" on
page 230 for more information.

Using AutoText in SMS messages

Your handheld’s AutoText feature automatically replaces certain text that you
type with preprogrammed text. By configuring the default AutoText entries and
adding new ones to meet your specific needs, you can use AutoText to
automatically perform the following actions:

• compose frequently used phrases or messages with a few keystrokes

• correct commonly misspelled words

• replace abbreviations and acronyms with complete words

• insert phrases in a message by typing only one keyword

• insert punctuation and symbols in your message without using
symbols library

ALT or the

To add a new AutoTex t entry

You can customize the AutoText database by adding your own entries. For
example, if you frequently ask friends to join you for lunch at noon at a local
restaurant, you can create an AutoText entry that replaces a few keystrokes with
the message “Join me for lunch at Joe’s at noon?”

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1. On the Home screen, click the Options icon. The Options screen appears.

2. Click AutoText. The AutoText screen appears with a list of default entries.
Click the trackwheel to view the menu, and then click New. The AutoText:
New screen appears.

3. In the Replace field, type a short form for the message that you use frequently.
For this example, type the text jnoon.

4. In the With field, type the replacement text. For this example, type the text

Join me for lunch at Joe’s at noon?

5. In the Using field, press

Note: If you select SmartCase, the capitalization of the AutoText entry changes
depending on the context of the sentence in which it is used. For example, if the word
appears at the beginning of a sentence, it is capitalized automatically.

If you select Specified Case, the capitalization of the AutoText entry appears exactly as
you have typed it in the Replace field.

SPACE to select either SmartCase or Specified Case.

6. The list of AutoText entries changes depending on the locale that you select
for your handheld. When you add new entries, you can set whether you want
them to be available in all locales or in a specific locale only. In the Locale
field, press

SPACE to select the locale in which you want your new AutoText

entry to be available. The default is your handheld’s default locale.

Note: The locale that you set on this screen sets the locale in which your AutoText entry
is available. It does not change the locale for your handheld. You can change your
default locale in the Options application on the Localization screen.

7. Click the trackwheel to view the menu, and then click Save.

AutoText: New screen menu - Save item

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Sending and reading SMS messages

The new AutoText entry appears in the AutoText entries list, in alphabetical order.
When you use this AutoText entry in a message and press
corresponding text is inserted into your message.

Note: Any AutoText entries that you create work in email, PIN, and SMS messages.

You can edit, delete, or search for AutoText entries at any time. Refer to "Using AutoText"
on page 49 for more information on using AutoText.

SPACE, the

To use your AutoText entry in an SMS message

You can use your new entry by typing the keyword letters while you are
composing an SMS message.

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact (or add a new one if necessary) for whom you have an
SMS-compatible number saved in the Address Book. Click the trackwheel to
view the menu and then click SMS.

Note: If the Address Book entry for your recipient contains multiple phone numbers,
you are prompted to select to which one the SMS message should be sent. Click the
number that you want to use.

3. Type your message. As you type, use the AutoText keyword. For this
example, type the text jnoon and press

SMS message - AutoText keyword

76 BlackBerry Wireless Handheld

SPACE.

Sending and reading SMS messages

4. When you press
specified. For this example, jnoon is replaced with Join me for lunch at Joe’s

at noon?

5. After you compose your message, click the trackwheel to view the menu, and
then click Send.

You return to the Messages screen.

SPACE, the keyword is replaced with the text that you

SMS message - AutoText-replaced text

Sending to one-time recipients

You can send an SMS message without adding the recipient to your Address
Book, by selecting the [Use Once] option.

Note: This send option is a shortcut method and the recipient’s information is NOT
added to your Address Book.

To send an SMS message to a one-time recipient

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select [Use Once] and click the trackwheel to view the menu. Click SMS. The
One Time SMS screen appears.

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Sending and reading SMS messages

To screen menu - SMS item

3. Type an SMS-compatible phone number for your contact. Click the
trackwheel to view the menu, and then click Continue.

Note: When you type your contact’s SMS-compatible number, include the country code
and the area code. If you have set your smart dialing options in the Phone application,
you do not need to type the country code and area code. Refer to "Setting smart dialing
options" on page 144 for more information.

4. Type a message. After you compose your message, click the trackwheel to
view the menu, and then click Send.

You return to the Messages screen, and you can view the status of your sent
message.

Sending messages using links

Your handheld recognizes phone numbers in the body of messages and converts
them into links. You can select an underlined link and, if the phone number is an
SMS-compatible phone number, use it to send an SMS message.

To send messages using links

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a received message that contains a link. Click the trackwheel to view
the menu, and then click Open.

3. Select the SMS-compatible phone number link to which you want to send a
message. Click the trackwheel to view the menu, and then click SMS.

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Sending and reading SMS messages

4. Type your message. After you compose your message, click the trackwheel to
view the menu, and then click Send.

You return to the Messages screen, and you can view the status of your sent
message.

Note: Links can also appear in the other handheld applications. You can send SMS
messages from any of those applications by following the procedure described above.

Reading SMS messages

When you receive a new SMS message, your handheld displays notification on
the Home screen, and provides other notification, depending on how you have
configured your handheld’s notification profiles.

Note: If you receive an all-points bulletin SMS message from your service provider or
network operator, the open SMS message appears on your screen. You must
acknowledge the message to close it. The message does not appear on the Messages
screen.

To read an SMS message

1. On the Home screen, click the Messages icon. The Messages screen appears.
Messages are listed from most to least recent, grouped by date.

Messages screen - SMS messages

2. Select a received SMS message and click the trackwheel to view the menu.
Click Open.

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Sending and reading SMS messages

3. The new message appears on your screen at the top of a session view. A
session view shows the messages that have been sent to or received from the
contact, enabling you to read your SMS message in context. If necessary, use
the trackwheel to scroll to view the earlier messages.

Open SMS message

Received SMS messages options

After you read the SMS message, click the trackwheel to view the menu, and then
click one of the following menu items:

Mark Unopened: This action marks the current SMS message as unopened. When
you return to the Messages screen, the unopened icon is displayed. Refer to
"Marking messages as unopened" on page 101 for more information.

Save Message: This option saves the open SMS message. As with email and PIN
messages, SMS messages that are saved on the handheld are copied to the Saved
Messages screen. Refer to "Saving messages" on page 95 for more information.

Reply: This option sends a reply to the sender of the open SMS message.

Forward: This action forwards the open SMS message to a contact that you

specify.

Delete: This option deletes the open SMS message. Refer to "Deleting messages
and phone call logs" on page 103 for more information on deleting messages.

Email: This option sends an email message to the sender or a recipient of the open
SMS message. This option is only available when your cursor is at the top of the
open SMS message and an email address is saved in your Address Book for this
contact.

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Sending and reading SMS messages

PIN: This option sends a PIN message to the sender or a recipient of the open SMS
message. This option is only available when your cursor is at the top of the open
SMS message and a PIN is saved in your Address Book for this contact.

Call: This option places a phone call to the sender or a recipient of the open SMS
message. This option is only available if a phone number is saved in your Address
Book for this contact.

SMS: This option sends an SMS message to the sender or a recipient of the open
SMS message. This option is only available if a phone number is saved in your
Address Book for this contact.

Show Address: This action shows the full SMS-compatible phone number of the
recipient or sender. This option is only available when your cursor is at the top of
the open SMS message with a person’s name showing as it appears in an Address
Book entry.

Show Name: This action shows the first and last name of the sender or the
recipient. This option is only available if your cursor is at the top of the open SMS
message with the full SMS-compatible phone number for the contact showing and
if the contact is included in your Address Book.

Add to Address Book: This action adds the sender of the SMS message to your
Address Book. This option is only available if the contact is not saved in your
Address Book.

Remove History: This action removes previous SMS messages from the session
view.

Previous Item: This option closes the current item and opens the previous item (if
a previous item exists).

Next Item: This option closes the current item and opens the next item (if a next
item exists).

Next Unopened Item: This option closes the current item and opens the next
unopened item (if an unopened item exists).

Removing the history from SMS messages

You can remove previous SMS messages from the session view by removing the
history. You can remove the history from your SMS messages in the Messages,
Saved Messages, and Search Messages applications.

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Sending and reading SMS messages

To remove SMS message history

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a sent or received SMS message and click the trackwheel to view the
menu. Click Open.

Note: The Remove History menu option is only available if you select an SMS message
that contains a history.

3. The message appears on your screen at the top of a session view. Scroll to the
message that you want to remove from the session view and click the
trackwheel to view the menu. Click Remove History.

Open SMS message menu - Remove History item

Note: You cannot remove the most recent SMS message from the session view.

The SMS message that you select and all prior SMS messages that you sent to or
received from the contact in this thread are no longer listed in the session view.
The individual messages are still listed on the Messages screen.

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Sending and reading SMS messages

Tips for sending and reading SMS messages

Composing messages

Press C to compose a new message on the Home screen or in the Messages or Saved

•

Messages applications.

• Hold ALT and roll the trackwheel to scroll horizontally in any application in which you can

type or view text.

• Press SPACE twice to insert a period when you are typing text (the letter that follows the

period is capitalized automatically).

• Type the first letters of the name, or the initials separated by a space, to find a specific contact

on the To screen.

• Hold a letter to capitalize it (you must have Key Rate enabled).

• When you are typing text or composing a message, hold a letter and roll the trackwheel to

scroll through the accents, symbols, or marks that are associated with that character. When
the desired character appears, release the letter.

• When you are composing a message, press br + SPACE to type an opening parenthesis. Press

+ SPACE to type a closing parenthesis.

rb

• When you are composing a message, press ld + SPACE to type the current date. Press lt +

SPACE to type the current time.

• Press ALT + RIGHT SHIFT to turn on CAP-lock mode. Press SHIFT again to turn it off.

• Press LEFT SHIFT + ALT to turn on NUM-lock mode. Press ALT again to turn it off.

Using cut, copy, and paste

•

Press ALT and click the trackwheel to enter selection mode.

• Hold SHIFT and roll the trackwheel to select the next character. Roll the trackwheel to select

the line of text.

• In selection mode, press ALT and click the trackwheel to copy the selected text or character.

• In selection mode, press BACKSPACE to delete the selected text or character.

• Press ESC to exit selection mode.

• Press SHIFT and click the trackwheel to paste the selection.

Reading messages

•

To open messages quickly, on the Messages screen, press ENTER or double-click the
trackwheel.

• Hold ALT and roll the trackwheel to move up or down a page on the Messages screen.

• Press ENTER to move down a page in an open message. Press ALT + ENTER to move up a

page.

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Sending and reading SMS messages

Press T to go to the top of the message list. Press B to go to the bottom.

•

• Press N to go to the next date on the Messages screen.

• Press P to go to the previous date on the Messages screen.

• Press U to go to the next unread item on the Messages screen.

• Press R in an open SMS message or on the Messages screen to reply to the sender.

• Press F in an open message or on the Messages screen to forward the message.

84 BlackBerry Wireless Handheld

Chapter 4

Managing messages and phone call logs

This section contains information on the following topics:

• Filing email messages

• Searching messages and phone call logs

• Saving messages

•Editing messages

• Resending messages

• Marking messages as unopened

• Marking messages as opened

• Deleting messages and phone call logs

• Managing phone calls on the Messages screen

• Tips for managing messages and phone call logs

Note: Some of the following procedures apply to email messages
only.

Depending on your service provider’s plan, the Phone application
might not be available on your handheld. Contact your service
provider or network operator for more information on available
services.

Managing messages and phone call logs

Filing email messages

After you install the desktop software and reconcile your email messages, you can
file email messages into folders. Refer to the
with your package for more information on email reconciliation.

The first time that you reconcile your email messages between your handheld and
your desktop, the names and structure of the folders in your desktop email
program are imported to your handheld. When you file an email message on your
handheld and synchronize with your desktop, the message is moved and filed as
you have specified.

Note: You cannot file PIN messages.

You cannot create a new folder on your handheld. If you want a new folder on your
handheld, you must create it in your desktop email program, and then reconcile your
email messages to transfer the new folder to your handheld.

Intellisync Online Help

that is included

Integration with

enterprise email

account

You can only file email messages if you have integrated your desktop
software with an enterprise email account. Refer to the

for more information on your integration options.

Guide

Getting Started

To file an email message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select the email message that you want to file and click the trackwheel to view
the menu. Click File Message. The Select Folder screen appears.

Messages screen menu - File Message item

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Managing messages and phone call logs

3. Select the folder in which you want to store the message. To expand the
folders that appear on the Select Folder screen, select a folder that has a plus
sign (+) beside it, click the trackwheel to view the menu, and click Expand.

Tip: To collapse folders, select a folder with a minus sign (-) beside it, click the
trackwheel to view the menu, and then click Collapse.

4. After you select the folder in which you want to file the message, click the
trackwheel to view the menu. Click File Message.

Select Folder screen menu - File Message item

You return to the Messages screen.

Tip: You can also file an open message. While you are reading a message, click the
trackwheel to view the menu and click File Message.

If you do not want to show filed messages in the Messages application, on the Message
List Options screen, set the Hide Filed Messages option to Yes. To locate your filed
email message, you must perform a search. Refer to "Searching in folders" on page 90
for more information.

When a message arrives at your handheld, it appears in the Inbox folder. If you file an
email message but want to remove it from the folder in which you have filed it, file the
message in the Inbox folder.

Searching messages and phone call logs

Use your handheld’s Search Messages application to locate specific messages and
phone call logs. You can specify and save the terms of several searches and use
them at any time, or you can perform a one-time search. There are several default
searches preprogrammed on your handheld.

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Managing messages and phone call logs

Tip: You can also search for messages on the Messages and Saved Messages screens.

You do not need to complete all the fields on the Search Messages screen. The more
fields that you complete, the narrower the search is.

Integration with

enterprise email

account

You can only search for the email messages that you have saved in
folders if you have integrated your desktop software with an enterprise
email account. Refer to the
your integration options.

You must reconcile your email messages using your desktop software
before the names and structures of the folders in your desktop email
program are imported to your handheld. Refer to the
for more information on email reconciliation.

Getting Started Guide

for more information on

Intellisync Online Help

To perform a search

1. On the Home screen, click the Search Messages icon. The Search screen
appears.

2. In the Name field, type a name, email address, PIN, or phone number.

Tip: In the Search Messages application, you can retrieve a name that is stored in your
Address Book instead of typing it. With your cursor in the Name field, click the
trackwheel to view the menu, and then click Select Name. On the Select Address
screen, select the name for which you want to search. Click the trackwheel to view the
menu and click Continue. You return to the Search screen and the name that you
selected appears in the Name field.

3. In the In field, press
typed should appear. Select from Any Address Field, From: Field, To: Field,
Cc: Field (for searching email messages only), or Bcc: Field (for searching
email messages only).

4. In the Subject field, type the keywords that you want to find. When you type
text in this field, the Search Messages application searches for phrases that
contain these characters in the subject line of email and PIN messages.

SPACE to select the field in which the name you have

5. In the Message field, type the keywords that you want to find. When you type
text in this field, the Search Messages application searches for phrases that
contain these characters in the body of email, PIN, SMS messages, and phone
call notes.

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Managing messages and phone call logs

Search screen - specifying keywords

Integration with

enterprise email

account

If you are searching for email messages, select the folder in which you
want to search. The default is All Folders, but you can select a specific
folder. In the Folder field, press
listing the structure of your folders. Select the folder in which you want to
search and click the trackwheel to view the menu. Click Select Folder.
Refer to "Searching in folders" on page 90 for more information on
navigating and searching in folders.

Select Folder screen - selecting a folder

SPACE. The Select Folder screen appears,

6. In the Show field, press SPACE to select the type of items that you want to find
and display. Select from Sent and Received, Sent Only, Received Only, or
Saved Only.

Tip: In the Show field, select Sent and Received to display all messages and placed and
received phone call logs that meet the search criteria.

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7. In the Type field, press

SPACE to select the type of messages that you want to

find. Select from All, Email, SMS, and Phone.

8. After you set the terms of your search, click the trackwheel to view the menu.

• To perform a one-time search without saving any of the terms that you

have specified, click Search.

• To save the terms of your search, click Save. The Save Search screen

appears. In the Title field, type a name for this set of search terms. In the
Shortcut Key field, type a shortcut key for this search. Click the
trackwheel to view the menu, and then click Save.

Save Search screen menu - Save item

The results of your search are displayed on the Search Results screen. If you save
your search, the name of your search appears in the handheld status section of the
screen.

Note: After you save a search and specify a shortcut key, you can use ALT + the
shortcut key to perform the search on the Messages or the Saved Messages screens.

To clear a field, click the trackwheel to view the menu, and then click Clear Field. If you
want to clear all the fields of your search and type new search terms, click the
trackwheel to view the menu, and click New. The fields on the Search screen are reset to
the default values.

After you perform a search, you can delete messages and phone call logs from the
Search Results screen. The messages and phone call logs are also deleted from the
Messages screen. You are prompted to confirm that you want to delete them.

Searching in folders

The following tips can help you navigate and search your folders when you
specify search terms for email messages.

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Managing messages and phone call logs

• Selecting a very specific folder limits the scope of your search. If you search a
low-level folder and do not find any email messages with your search terms,
return to a higher-level folder and select a less-specific folder to search.

• If you select a folder for your search but want to return to searching in All
Folders, in the Folder field, click the trackwheel to view the menu, and then
click All Folders.

To recall a search

1. On the Home screen, click the Search Messages icon. The Search screen
appears.

2. Click the trackwheel to view the menu and click Recall. Your saved searches
are listed.

3. You can view the terms of the search. Click the trackwheel to view the menu
and click Select Search.

The terms of your search are displayed on the Search screen.

Tip: You can quickly recall the terms of your last search. On the Search screen, click the
trackwheel to view the menu and then click Last. The terms of the last search that you
performed are displayed on the screen.

To view the list of default searches on your handheld, on the Search Messages screen,
click Recall. The list of default searches appears.

To edit a search

1. On the Home screen, click the Search Messages icon. The Search screen
appears.

2. Click the trackwheel to view the menu and click Recall. Your saved searches
are listed.

3. Select the search that you want to edit. Click the trackwheel to view the menu
and click Edit Search. The Save Search screen appears.

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Managing messages and phone call logs

Search screen menu - Edit Search item

4. Change any of the information in the fields. After you make your changes,
click the trackwheel to view the menu, and then click Save.

The results of your search are displayed on the Search Results screen.

To edit a search once

1. On the Home screen, click the Search Messages icon. The Search screen
appears.

2. Click the trackwheel to view the menu, and then click Recall. Your saved
searches are listed.

3. Select the search that you want to change and then click the trackwheel to
view the menu. Click Select Search. The details of the search are displayed.

Search screen menu - Select Search item

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Managing messages and phone call logs

4. You can edit any of the fields. After you make your changes, click the
trackwheel to view the menu. If you do not want to save the changes, click
Search.

Tip: If you want to save your changes, click Save Search. The Save Search screen
appears. Click the trackwheel to view the menu and click Save.

To delete a search

1. On the Home screen, click the Search Messages icon. The Search screen
appears.

2. Click the trackwheel to view the menu and click Recall. Your saved searches
are listed.

3. Select the search that you want to delete and then click the trackwheel to view
the menu. Click Delete Search.

Search screen menu - Delete Search item

4. A dialog box appears prompting you to confirm that you want to delete the
selected search. Click Delete.

You return to the Search screen and the search is no longer listed.

To search for a sender or recipient

When you select an email, PIN, or SMS message on the Messages screen, you can
search for all the messages that relate to the sender or recipient of the message.
This feature is helpful if you want to search for all messages that were either sent
to or received from a particular person.

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Managing messages and phone call logs

Note: Phone call logs are not listed as part of the sender or recipient search.

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a message from a sender or recipient for whom you want to search. For
this example, to search for all messages that relate to a particular sender,
select a received message and click the trackwheel to view the menu. Click
Search Sender.

Messages screen menu - Search Sender item

Note: To search for all messages that relate to a particular recipient, select a sent
message and click the trackwheel to view the menu. Click Search Recipient.

The Search Results screen displays all messages that have been received from that
sender.

To search email and PIN messages by subject

You can view all email and PIN messages that relate to the Subject field of a
message. You can then file, delete, save the messages, or mark them as unopened.

Note: You cannot search by subject for phone calls or SMS messages.

1. On the Home screen, click the Messages icon. The Messages screen appears.

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Managing messages and phone call logs

2. Select an email or PIN message that has a subject for which you want to
search. Click the trackwheel to view the menu, and then click Search Subject.

Messages screen menu - Search Subject item

All email or PIN messages with that subject appear, including sent messages,
replies, and forwarded messages.

Saving messages

Save important messages by copying them to a separate list on your handheld. It
is important to save messages that you want to keep for future reference. If your
handheld needs to delete old messages to free memory space, it does not delete
saved messages.

Note: You cannot save phone call logs in the Saved Messages application. If you want
to keep the details of a particular phone call, edit the notes that are associated with the
call and forward them to the email address that is associated with your handheld. You
can save that email message to keep the details of the phone call.

To save a sent or received message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a received or sent message and click the trackwheel to view the menu.
Click Open.

3. In the open message, click the trackwheel to view the menu and click Save
Message. A Marking item as saved dialog box appears briefly on the screen.
The message is copied to the Saved Messages screen but also remains on the
Messages screen.

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Managing messages and phone call logs

Open message - Marking item as saved dialog box

4. Click the trackwheel to view the menu and click Close. The Messages screen
appears. Press

ESC to return to the Home screen.

5. Click the Saved Messages icon. The Saved Messages screen appears with a
copy of the message. The original message remains on the Messages screen.

Saved Messages screen - saved message

After the message is saved, you can delete the message from the Messages screen.
Refer to "Deleting messages and phone call logs" on page 103 for more
information on deleting messages.

To remove messages from the Saved Messages screen

If you want to delete a saved message, you must delete it from the Saved
Messages screen.

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Managing messages and phone call logs

Warning: If you delete a message from the Messages screen and from the Saved

Messages screen, the message no longer appears anywhere on your handheld.

1. On the Home screen, click the Saved Messages icon. The Saved Messages
screen appears.

2. Select a saved message and click the trackwheel to view the menu. Click
Delete.

3. A dialog box appears prompting you to confirm that you want to delete the
message. Click Delete.

You return to the Saved Messages screen, and the message is no longer listed.

Integration with
enterprise email

account

If you have integrated your desktop software with an enterprise email
account, you can delete email messages from both the handheld and the
desktop during email reconciliation. If you set this feature, any saved
message that you delete from your handheld is also deleted from your
desktop when you reconcile your email messages.

To save an email or PIN message while you are composing it

You might want to save an email or PIN message that you have not yet finished
composing, so that you can complete and send it later.

Note: When you save a draft of an email or PIN message, the message appears on the
Messages screen only; it does not appear on the Saved Messages screen. If your
handheld needs to delete old messages to free memory space, it might delete drafts.

1. On the Home screen, click the Compose icon. The To screen appears.

2. While you are composing an email or PIN message, click the trackwheel to
view the menu and click Save Draft. The Messages screen appears.

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Composing a message menu - Save Draft item

A icon beside the email or PIN message indicates that the message is saved but
has not been sent. Open the message to resume composing it. You can choose to
save or send the message.

Editing messages

After you send an email or PIN message, you can edit its text and add or change a
recipient, and then send it again.

To edit an email or PIN message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a sent email or PIN message that you want to edit and click the
trackwheel to view the menu. Click Open.

3. In the open message, click the trackwheel to view the menu, and then click
Edit Message. The text of the message appears.

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Opened message menu - Edit Message item

4. You can make any changes to the message. After you make any changes, click
the trackwheel to view the menu and click Send.

You return to the Messages screen.

Tip: You can use your handheld’s cut, copy, and paste feature when you edit messages.
Refer to "Using cut, copy, and paste" on page 54 for more information.

To change addresses

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a sent message for which you want to change the recipient and click the
trackwheel to view the menu. For this example, select a sent email message
and click Open.

3. In the open message, click the trackwheel to view the menu, and then click
Edit Message. The text of the message appears.

4. In the To field, select the recipient of the message. Click the trackwheel to
view the menu and click Change Address. The Select Address screen
appears.

5. Select the new recipient of the message and click the trackwheel to view the
menu. Click Email.

6. Make any additional changes to the message and click the trackwheel to view
the menu. Click Send.

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You return to the Messages screen and the edited message is sent to the new
recipient.

Note: You can also change the address of a message when you are composing it. In the
message, scroll to the To field to select the recipient of the message. Click the
trackwheel to view the menu and click Change Address. Select the new recipient and
click the trackwheel to view the menu. Click the send method (either email or PIN).

Resending messages

If, for some reason, your SMS, PIN, or email message is not sent properly on the
first attempt, you can resend the message.

Note: If you want to resend an email message due to a failed transmission, scroll to the
top of the original message to determine why it was not sent properly. Refer to the

Desktop Software Online Help

To resend a message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select the sent message that you want to resend and click the trackwheel to
view the menu. Click Open.

3. The text of the message appears. Click the trackwheel to view the menu and
click Resend.

for explanations of possible error messages.

Sent message menu - Resend item

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