Blackberry 6710 User Manual

BlackBerry Wireless
Handheld

900/1900 MHz GSM/GPRS Networks
900/1800 MHz GSM/GPRS Networks

Handheld User Guide

BlackBerry Wireless Handheld
Handheld User Guide
Last revised: 04 February 2003

Part number: PDF-04777-018

At the time of publication, this documentation complies with software version

3.6.0.31.

© 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM
families of related marks, images and symbols are the exclusive properties of
Research In Motion Limited. RIM, Research In Motion, ‘Always On, Always
Connected’, the “envelope in motion” symbol and the BlackBerry logo are
registered with the U.S. Patent and Trademark Office and may be pending or
registered in other countries. All other brands, product names, company names,
trademarks and service marks are the properties of their respective owners.

The handheld and/or associated software are protected by copyright,
international treaties and various patents, including one or more of the following
U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428;
D433,460; D416,256. Other patents are registered or pending in various countries
around the world. Visit www.rim.com/patents.shtml for a current listing of
applicable patents.

While every effort has been made to achieve technical accuracy, information in
this document is subject to change without notice and does not represent a
commitment on the part of Research In Motion Limited, or any of its subsidiaries,
affiliates, agents, licensors, or resellers. There are no warranties, express or
implied, with respect to the content of this document.

Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada

Research In Motion UK Limited
Centrum House, 36 Station Road
Egham, Surrey TW20 9LF
United Kingdom

Published in Canada

Contents

Important safety information....................................................... 9

Important safety/compliance information................................. 14

FCC compliance statement (USA) ..............................................17

Industry Canada Certification..................................................... 18

Important safety/compliance information................................. 18

EU REGULATORY CONFORMANCE ..................................... 21

About this guide .......................................................................... 23

Audience......................................................................................... 23

Conventions ...................................................................................23

Related documents........................................................................ 25

Getting to know your handheld ................................................. 27

Using the keyboard and trackwheel .......................................... 28

Activating backlighting ................................................................ 32

Navigating applications ...............................................................32

Configuring handheld options.................................................... 39

Tips for using your handheld...................................................... 40

Email and PIN messages.............................................................. 41

Message status icons..................................................................... 42

Sending email and PIN messages ............................................... 42

Setting message options ...............................................................48

Inserting symbols .......................................................................... 51

Formatting your messages........................................................... 52

Using cut, copy, and paste........................................................... 59

Using the Find feature .................................................................. 60

Adding attachments to messages ............................................... 61

Customizing the auto signature.................................................. 62

Receiving delivery confirmation................................................. 63

Reading email or PIN messages.................................................. 64

Receiving long email messages...................................................66

Managing attachments ................................................................. 68

Tips for email and PIN messages .............................................. 71

SMS messages .............................................................................. 73

Message status icons..................................................................... 74

Before you begin............................................................................ 74

Sending SMS messages ................................................................ 75

Setting SMS options ...................................................................... 78

Using AutoText in SMS messages ..............................................78

Reading SMS messages ................................................................ 81

Removing the history from SMS messages ............................... 84

Tips for SMS messages ................................................................. 85

Managing messages and phone call logs ..................................87

Filing email messages ................................................................... 88

Using wireless email reconciliation............................................90

Saving messages............................................................................ 91

Editing messages........................................................................... 94

Resending messages ..................................................................... 96

Marking messages as opened...................................................... 97

Marking messages as unopened ................................................. 98

Searching messages and phone call logs ................................... 99

Managing phone calls on the Messages screen ...................... 107

Deleting messages and phone call logs ................................... 108

Tips for managing messages and phone call logs .................. 113

Address Book ............................................................................. 115

Address Book icons..................................................................... 116

Setting Address Book options ................................................... 116

Adding addresses .......................................................................117

Adding pauses and waits to phone numbers ......................... 122

Changing user-defined field names ......................................... 123

Adding group addresses............................................................ 124

Using Remote Address Lookup................................................ 125

Managing Address Book entries............................................... 127

Using the SIM phone book application ................................... 130

Tips for using the Address Book application..........................132

Phone ......................................................................................... 133

Phone icons .................................................................................. 134

Before you begin.......................................................................... 135

Placing phone calls...................................................................... 135

Answering phone calls ...............................................................137

Ending phone calls...................................................................... 140

Using shortcuts when you place calls ...................................... 140

Setting the volume ...................................................................... 142

Putting phone calls on hold ....................................................... 142

Muting phone calls ..................................................................... 143

Placing one-time phone calls..................................................... 143

Placing phone calls using links ................................................. 144

Managing phone calls on the Phone screen ............................ 145

Customizing Phone options ...................................................... 146

Calling voice mail........................................................................ 154

Using phone call notes ............................................................... 155

Using pauses and waits.............................................................. 158

Placing conference calls.............................................................. 159

Viewing phone status ................................................................. 160

Placing emergency calls ............................................................. 162

Tips for using the Phone application ....................................... 162

Browser....................................................................................... 165

Browser icons............................................................................... 166

Before you begin.......................................................................... 166

Navigating web pages................................................................ 167

Setting Browser configuration options .................................... 171

Setting general Browser options ............................................... 172

Using the Find feature ................................................................ 174

Downloading images..................................................................175

Viewing web addresses.............................................................. 175

Using bookmarks ........................................................................ 176

Using bookmark subfolders ...................................................... 180

Saving web pages to your Messages screen............................ 182

Closing the Browser.................................................................... 183

Tips for using the Browser ........................................................184

Attachments............................................................................... 185

Before you begin.......................................................................... 186

Attachment Service views.......................................................... 186

Opening attachments..................................................................187

Setting Attachment Service options ......................................... 190

Navigating attachments ............................................................. 192

Using the Find feature ................................................................ 195

Deleting attachments .................................................................. 196

Tips for using the Attachment Service application................ 197

Tasks ........................................................................................... 199

Tasks icons ................................................................................... 200

Setting task options..................................................................... 200

Adding tasks ................................................................................ 201

Managing tasks............................................................................ 203

Tips for using the Tasks application ........................................ 204

Calendar .....................................................................................205

Calendar icons .............................................................................206

Before you begin.......................................................................... 206

Setting Calendar options............................................................ 206

Changing views........................................................................... 207

Navigating in the Calendar application .................................. 211

Enabling wireless calendar synchronization .......................... 213

Adding appointments ................................................................ 215

Managing appointments ............................................................ 218

Managing meeting requests ...................................................... 222

Tips for using the Calendar application ................................. 226

MemoPad ...................................................................................227

Setting MemoPad options.......................................................... 228

Adding memos ............................................................................ 228

Managing memos........................................................................ 229

Tips for using the MemoPad application ................................ 230

Calculator ..................................................................................231

Performing mathematical operations....................................... 232

Performing measurement conversions .................................... 232

Closing the Calculator ................................................................ 233

Tips for using the Calculator application ................................ 233

Options .......................................................................................235

Setting the Alarm ........................................................................ 236

Locking the keyboard ................................................................. 237

Customizing notification profiles ............................................. 238

Setting the Auto On/Off feature................................................ 246

Using SIM card security ............................................................. 247

Customizing handheld options................................................. 249

Handheld options ....................................................................... 249

Troubleshooting ........................................................................261

Frequently asked questions ....................................................... 262

Handheld error messages .......................................................... 269

Index ...........................................................................................291

Important safety information

Please read these safety and operation instructions before
operating the BlackBerry Wireless Handheld™, its docking/
charging cradle, or any other BlackBerry Wireless Handheld
charging units. Retain these instructions for future use.

Note: Refer to "Important safety/compliance information" on page
14 for more information on safety regulations and compliance
information applicable to your BlackBerry 6710 Wireless
Handheld™.

Refer to "Impor tant safety/compliance information" on page 18 for
more information on safety regulations and compliance
information applicable to your BlackBerry 6710 Wireless Handheld
and the BlackBerry 6720 Wireless Handheld™.

ELECTRICAL SAFETY

This handheld (model number R6020GW / R6020GE) is
intended for use when supplied with power or charging from
the Charging Cradle ASY-04060-001 (ordered as ACC-04056-

001) with Power Adapters PWR-04615-000, Travel Charger
accessory ASY-04510-001 (ACC-04172-001), Automotive
Charger accessory ASY-03939-001 (ACC-04051-001), or any

Important safety information

other charging units provided or specifically approved by Research In Motion
Limited (RIM) for use with this equipment. Other usage will invalidate any
warranty provided with this apparatus and may be dangerous.

Warning: Before use, please ensure that the mains voltage is in
accordance with the input voltage printed on the power supply.

To be operated on mains with a circuit breaker rated 16A max.

Protect against beating rain. For indoor use only.

ACCESSORIES

Use only those accessories approved by RIM. The use of any accessories not
approved by RIM for use in conjunction with the handheld will invalidate any
approval or warranty applicable to the handheld and may be dangerous.

DRIVING

Check the laws and regulations on the use of wireless devices in the areas where
you drive. Always obey them. The use of any alert device to operate a vehicle's
lights or horn on public roads is not permitted.

Avoid using the handheld in any environment requiring your full attention, such
as when driving a vehicle. If you need to use your handheld while driving, have a
passenger in the vehicle use the handheld for you, or find a safe location to halt
your vehicle prior to using the handheld. Do not use any charging unit as a means
of storing your handheld while in a vehicle.

RF signals may affect improperly installed or inadequately shielded electronic
systems in motor vehicles. Check with the manufacturer or its representative
regarding your vehicle. You should also consult the manufacturer of any
equipment that has been added to your vehicle.

For Vehicles Equipped With An Air Bag

An air bag inflates with great force. DO NOT place objects, including both
installed or portable wireless equipment, such as the BlackBerry Wireless
Handheld, in the area over the air bag or in the air bag deployment area. If in­vehicle wireless equipment is improperly installed and the air bag inflates,
serious injury could result.

10 BlackBerry Wireless Handheld

ELECTRONIC DEVICES

Most modern electronic equipment is shielded from RF signals. However, certain
electronic equipment may not be shielded against the RF signals from your
wireless handheld.

Pacemakers

Consult a physician or the manufacturer of your pacemaker if you have any
questions regarding the effect of RF signals on your pacemaker. If you have a
pacemaker, ensure that you are using the handheld in accordance with the safety
requirements associated with your particular pacemaker, which may include the
following:

• Always keep the handheld more than 20 cm (six inches) from the pacemaker
when the handheld is turned ON;

• Do not carry the handheld in a breast pocket;

• If the handheld has a voice option, use the ear opposite the pacemaker for
making and receiving calls to minimize the potential for interference.

• If you have any reason to suspect that interference is taking place, turn your
handheld radio OFF immediately.

Hearing Aids

Some digital wireless devices may interfere with some hearing aids. In the event
of such interference, consult your service provider or contact the manufacturer of
your hearing aid to discuss alternatives.

Other Medical Devices

If you use any other personal medical device, consult the manufacturer of your
device to determine if they are adequately shielded from external RF energy. Your
physician may be able to assist you in obtaining this information.

Turn your handheld radio OFF in health care facilities when any regulations
posted in these areas instruct you to do so. Hospitals or health care facilities may
be using equipment that could be sensitive to external RF energy.

Handheld User Guide 11

Important safety information

Posted Facilities

Turn your handheld radio OFF in any facility where posted notices so require.

BLASTING AREAS

To avoid interfering with blasting operations, turn the wireless feature of your
handheld radio OFF when in a “blasting area” or in areas posted: “Turn off two­way radio”. Obey all signs and instructions.

POTENTIALLY EXPLOSIVE ATMOSPHERES

Turn your handheld radio OFF when in any area with a potentially explosive
atmosphere and obey all signs and instructions. Sparks in such areas could cause
an explosion or fire resulting in bodily injury or even death.

Areas with a potentially explosive atmosphere are often, but not always, clearly
marked. They include fueling areas such as gasoline/petrol stations; below deck
on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied
petroleum gas (such as propane or butane); areas where the air contains chemicals
or particles, such as grain, dust, or metal powders; and any other area where you
would normally be advised to turn off your vehicle engine.

ADDITIONAL SAFETY GUIDELINES

Battery: Discard the handheld properly. As the unit contains a lithium-ion battery,
neither the handheld nor the lithium battery should be disposed of in fire.
Dispose of the lithium battery in accordance with the laws and regulations in
your area governing disposal of such cell types. To recharge the battery, use
approved battery chargers only. Keep the battery away from children.

Warning: The battery may present a fire or chemical burn haza rd if mistreated. Do not
disassemble, crush, puncture, or heat the battery above 60 degrees Celsius. Do not
allow metal objects to contact the battery terminals. Only use a battery that has been
approved by Research In Motion Limited. The use of another battery may present a
risk of fire or explosion.

Power source: The charging unit and any other charging units should be operated
only from the type of power source indicated on the marking label and are
intended for indoor use only. Do not use the travel charger or any other charging

12 BlackBerry Wireless Handheld

units outside or in any area exposed to the elements. Refer to the operating
instructions in the
power supply.

Do not overload wall outlets, extension cords, or integral convenience receptacles
as this may result in a risk of fire or electric shock. To reduce the risk of damage to
the cord or the plug, pull the plug rather than the cord when you disconnect the
apparatus from the wall outlet or convenience receptacle.

Liquids and foreign objects: Never push objects of any kind into the BlackBerry
Wireless Handheld or any accessories through openings as they may short-out
parts and this may result in a fire or electric shock. Do not use the handheld or
any accessories near water (for example near a bathtub, or a sink, in a wet
basement, near a swimming pool, etc.). Never spill liquid of any kind on the
handheld or any accessories. Unplug the charging unit from the electrical outlet
before cleaning the handheld.

Stability: Do not place the handheld, charging unit, or any accessories on any
unstable surface, such as a cart, stand, tripod, bracket, or table. It may fall, thereby
potentially causing serious injury to a child or adult, and/or serious damage to the
handheld, charging unit, or any accessories. Take care when using the handheld
with any charging units to place the charging unit in a secure and stable spot and
route the power cord in a way that reduces the risk of injury to others, such as by
tripping or choking.

Care: Do not use liquid or aerosol cleaners or solvents. Clean only with a dry
cloth.

High heat: The handheld and any accessories should be situated away from any
heat sources, such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

Power Cord: Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where they exit from
the apparatus. Unplug this apparatus during lightning storms or when unused
for long periods of time.

Service: Unplug the charging unit from the electrical outlet and refer the
handheld, charging unit, and any accessories for service to qualified service
personnel if:

• the power supply cord, plug, or connector to the handheld is damaged

• liquid has been spilled or objects have fallen into the handheld, charging unit,
or any electrical accessories

• the handheld, charging unit, or accessory has been exposed to rain or water

Getting Started Guide

for more information on the battery and

Handheld User Guide 13

Important safety information

• the handheld, charging unit, or accessory becomes very hot to the touch

• the handheld, charging unit, or accessory has been dropped or damaged in
any way

• the handheld, charging unit, or accessory does not operate normally by
following the instructions contained in this guide

• the handheld, charging unit, or accessory exhibits a distinct change in
performance.

All servicing should be undertaken by qualified service personnel.

Do not attempt to disassemble the handheld, charging unit, or any accessories.

Warning: To reduce the risk of fire or electric shock, do not expose this apparatus or
any accessories to rain or moisture. Adjust only those controls that are covered in this
manual. An improper adjustment of other controls may result in damage and will
often require extensive work by a qualified technician to restore the handheld,
charging unit, or accessory to its normal operation.

Failure to observe all safety instructions contained in this guide will void the
Limited Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.

Important safety/compliance information

For BlackBerry 6710 Wireless Handheld users

EXPOSURE TO RADIO FREQUENCY SIGNALS

Your wireless handheld portable device is a low power radio transmitter and
receiver. When it is ON, it receives and also sends out radio frequency (RF)
signals. Your wireless handheld complies with U.S. Federal Communications
Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels
of RF exposure for handheld wireless devices, which in turn are consistent with
the following safety standards previously set by Canadian, U.S., and international
standards bodies:

• ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to
Human Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300
GHz

14 BlackBerry Wireless Handheld

Important safety/compliance information

• National Council on Radiation Protection and Measurements (NCRP) Report
86, -1986, Biological Effects and Exposure Criteria for Radio Frequency
Electromagnetic Fields

• Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio
frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300
GHz

• International Commission on Non-Ionising Radiation Protection (ICNIRP)
1998, Guidelines for limiting exposure to time-varying electric, magnetic, and
electromagnetic fields (up to 300 GHz)

To maintain compliance with FCC and IC RF exposure guidelines, use only RIM­supplied or approved accessories. The BlackBerry handheld is designed to be
carried in a RIM-approved holster when carried on your body. When carrying the
BlackBerry Wireless Handheld while it is switched on, use the specific holster that
has been tested for compliance. If you do not use a RIM-approved holster or other
body-worn accessory, ensure that the handheld is at least 7mm from your body
when it is turned on. Use of accessories not approved by RIM may violate FCC
and IC RF exposure guidelines and may void your warranty.

SPECIFIC ABSORPTION RATE DATA

THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

Your wireless handheld is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission (FCC) of the U.S.
Government and Industry Canada of the Canadian Government (IC). These limits
are part of comprehensive guidelines and establish permitted levels of RF energy
for the general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic and
thorough evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of age and
health.

The exposure standard for wireless mobile handhelds employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR limit set
by the FCC/IC is 1.6W/kg.* Tests for SAR are conducted using standard operating
positions specified by the FCC/IC with the handheld transmitting at its highest
certified power level in all tested frequency bands. Although the SAR is
determined at the highest certified power level, the actual SAR level of the
handheld while operating can be well below the maximum value. This is because

Handheld User Guide 15

Important safety information

the handheld is designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output.

Before a wireless handheld model is available for sale to the public, it must be
tested and certified to the FCC/IC that it does not exceed the limit established by
the government-adopted requirement for safe exposure. The tests are performed
in positions and locations (e.g., at the ear and worn on the body) as required by
the FCC/IC for each model. The highest SAR value for this model handheld when
tested for use at the ear is 1.28W/kg and when worn on the body, as described in
this user guide, is 0.32 W/kg. (Body-worn measurements differ among wireless
handheld and phone models, depending upon available accessories and FCC/IC
requirements). While there may be differences between the SAR levels of various
wireless devices and at various positions, they all meet the government
requirement for safe exposure.

The FCC has granted an Equipment Authorization for this model handheld with
all reported SAR levels evaluated as in compliance with the FCC RF emission
guidelines. SAR information on this model handheld is on file with the FCC and
can be found under the Display Grant section of http://www.fcc.gov/oet/fccid
after searching on FCC ID L6AR6020GW.

Additional information on Specific Absorption Rates (SAR) can be found on the
Cellular Telecommunications & Internet Association (CTIA) web-site at http://
www.wow-com.com.
___________________________________

* In the United States and Canada, the SAR limit for mobile handhelds used by
the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue for the body or
head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands,
wrists, ankles and feet). The standard incorporates a substantial margin of safety
to give additional protection for the public and to account for any variations in
measurements.

The long-term characteristics or the possible physiological effects of Radio
Frequency Electromagnetic fields have not been evaluated by UL.

ANTENNA CARE

Use only the supplied integral antenna. Unauthorized antenna, modifications, or
attachments could damage the handheld and may violate FCC regulations.

16 BlackBerry Wireless Handheld

FCC compliance statement (USA)

AIRCRAFT

Federal Aviation Administration (FAA)/FCC regulations prohibit using the radio
of your handheld while in the air. Switch off your handheld’s radio before
boarding an aircraft. The effect of the use of your handheld’s radio in an aircraft is
unknown. Such use may affect aircraft instrumentation, communication and
performance, may disrupt the network, may otherwise be dangerous to the
operation of the aircraft, and may be illegal. All other applications of your
handheld may be used in accordance with airline regulations for electronic
devices.

FCC compliance statement (USA)

FCC Class B Part 15

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including interference that
may cause undesired operation.

Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio communications.

There is no guarantee, however, that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

Handheld User Guide 17

Important safety information

• Consult the dealer or an experienced radio/TV technician for help.

Industry Canada Certification

This device complies with Industry Canada RSS 133, under certification number
2503A-R6020GW.

Class B compliance

This device complies with the Class B limits for radio noise emissions as set out in
the interference-causing equipment standard entitled “Digital Apparatus,” ICES­003 of Industry Canada.

Important safety/compliance information

For BlackBerry 6710 Wireless Handheld and BlackBerry 6720 Wireless Handheld users

EXPOSURE TO RADIO FREQUENCY SIGNALS

Your wireless handheld portable device is a low power radio transmitter and
receiver. When it is ON, it receives and also transmits radio frequency (RF)
signals. Your wireless handheld complies with European Union (EU) guidelines
respecting safety levels of RF exposure for handheld wireless devices, which in
turn are consistent with the following safety standards and guidelines previously
set by international standards bodies:

• EN 50360, 2001, Product standard to demonstrate the compliance of mobile
phones with the basic restrictions related to human exposure to
electromagnetic fields (300 MHz - 3 GHz)

• International Commission on Non-Ionising Radiation Protection (ICNIRP)
1998, Guidelines for limiting exposure to time-varying electric, magnetic, and
electromagnetic fields (up to 300 GHz)

• Official Journal of the European Union, 1999, Council Recommendation of 12
July 1999 on the limitation of exposure of the general public to
electromagnetic fields (0 Hz to 300 GHz)

18 BlackBerry Wireless Handheld

Important safety/compliance information

To maintain compliance with EU RF exposure guidelines, use only RIM supplied
or approved accessories. The RIM handheld is designed to be carried in an
approved holster when carried on your body. When carrying the BlackBerry
Wireless Handheld while switched on, use the specific holster that has been tested
for compliance. Use of non-RIM approved accessories may violate EU RF
exposure guidelines and may void your warranty.

SPECIFIC ABSORPTION RATE DATA

THIS MODEL WIRELESS HANDHELD MEETS THE EU REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.

Your wireless handheld is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy recommended by The Council of the European Union. These limits
are part of comprehensive guidelines and establish permitted levels of RF energy
for the general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic and
thorough evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of age and
health.

The exposure standard for wireless mobile handhelds employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR limit
recommended by The Council of the European Union is 2.0 W/kg.* Tests for SAR
are conducted using standard operating positions with the handheld transmitting
at its highest certified power level in all tested frequency bands. Although the
SAR is determined at the highest certified power level, the actual SAR level of the
handheld while operating can be well below the maximum value. This is because
the handheld is designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output.

Before a wireless handheld model is available for sale to the public, it must be
tested and shown to be within the SAR limits adopted by European countries,
under the recommendations of the International Commission on Non-Ionising
Radiation Protection (ICNIRP). The tests are performed in positions and locations
(e.g., at the ear) as required by The Council of the European Union for each
model.The highest SAR value for these handheld models when tested for use at
the ear is 0.77 W/kg (6710)/0.75 W/kg (6720) and when worn on the body, as
described in this user guide, is 0.30 W/kg (6710)/0.38W/kg (6720) . (Body-worn
measurements differ among wireless handheld and phone models, depending

Handheld User Guide 19

Important safety information

upon available accessories). While there may be differences between the SAR
levels of various wireless devices and at various positions, they all meet the
government requirement for safe exposure.

___________________________________

* In Europe, the SAR limit for mobile handhelds used by the public is 2.0 Watts/kg
(W/kg) averaged over 10 grams of tissue for the body or head (4.0 W/kg averaged
over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The
standard incorporates a substantial margin of safety to give additional protection
for the public and to account for any variations in measurements.

The long-term characteristics or the possible physiological effects of Radio
Frequency Electromagnetic fields have not been evaluated by UL.

ANTENNA CARE

Use only the supplied integral antenna. Unauthorized antenna modifications or
attachments could damage the handheld and may violate applicable laws and
regulations by causing radio frequency (RF) energy to be above the recommended
limits. Any such unauthorized use, modification or attachment will invalidate the
warranty provided with the handheld and may be dangerous.

AIRCRAFT SAFETY

Switch off your handheld’s radio when in an aircraft. The effect of the use of your
handheld’s radio in an aircraft is unknown. Such use may affect aircraft
instrumentation, communication and performance, may disrupt the network,
may otherwise be dangerous to the operation of the aircraft, and may be illegal.
All other applications of your handheld may be used in accordance with airline
regulations for electronic devices.

20 BlackBerry Wireless Handheld

EU REGULATORY CONFORMANCE

EU REGULATORY CONFORMANCE

Research In Motion Limited hereby declares that this BlackBerry Wireless
Handheld device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.

The Declaration of Conformity made under Directive 1999/5/EC is available for
viewing at the following location in the EU community:

Research In Motion UK Limited
36 Station Road, Egham, Surrey
TW20 9LF
United Kingdom

Handheld User Guide 21

Important safety information

22 BlackBerry Wireless Handheld

About this guide

This guide provides information and procedures for using the
applications on your handheld.

Audience

This guide is for new handheld users who require help using
handheld applications and for experienced users who want to
learn more about the handheld applications, including
time-saving tips and tricks.

Before you use this guide, complete the procedures in the
“Getting Started” chapter of the printed
You should be able to send and read a test email message.

Getting Started Guide

Conventions

This guide uses the following conventions to describe
information about your handheld:

.

Integration

with new or

ISP email

account

Information that appears in this format, prefaced by
Integration with new or ISP email account, pertains to
handhelds that are configured for these integration
options. You can use the features that are described in
the sections that are marked with this note if you have
integrated your BlackBerry Desktop Software with a new
or Internet Service Provider (ISP) email account.

About this guide

Integration

with enterprise

email account

Microsoft
Exchange

Lotus Domino

Note: Notes contain important information on the associated topic.

Tip: Tips provide optional or time-saving information on the associated topic.

Warning: Warnings advise you that failure to take or avoid a specific action can result in

data loss or physical damage to you or your handheld

Information that appears in this format, prefaced by Integration with
enterprise email account, pertains to handhelds that are configured for this
integration option. You can use the features that are described in the sections
that are marked with this note if you have integrated your BlackBerry Desktop
Software with your enterprise email account.

Information that appears in this format, prefaced by Microsoft Exchange,
pertains to handhelds that are set up with a Microsoft® Exchange enterprise
email account. You have a Microsoft Exchange email account if Microsoft
Outlook® is your email client and if, in Outlook, on the Tools menu, you click
Services, the dialog box lists Microsoft Exchange Server as a service.

Information that appears in this format, prefaced by Lotus Domino, pertains
to handhelds that are set up with a Lotus® Domino™ email account. You have
a Lotus Domino email account if you use Lotus Notes® as your email client.

Your handheld has four font size options: 8, 10, 12, and 15-point. The illustrations
in this guide show the 10-point font size option and depict your handheld’s menu
items as they would appear if you integrated the desktop software with an
enterprise email account.

Your handheld screen size might vary from the illustrations that are depicted in
this guide. Illustrations in this guide use the 160-by-160-pixel screen size.

Depending on your service provider or network operator’s plan, some
applications might not be available on your handheld. In addition, the
configuration for your Browser application might be different. This guide
assumes that you have the ability to use all the handheld applications.

You can set the locale and the date and time format on your handheld. The date
and time can be set to a 12-hour or 24-hour clock and the handheld status section
of the screen reflects the format that you select. The illustrations in this guide use
the 12-hour clock and the english (United States) locale.

24 BlackBerry Wireless Handheld

Related documents

The name of your service provider or network operator appears in the handheld
status section of the screen. This name reflects the network to which you are
currently connected. The illustrations in this guide use <service provider> to
indicate this name. If you subscribe to a Home Zone or City Zone plan, an
abbreviation might appear beside the service provider name to indicate your
current zone. Contact your network operator or service provider for more
information on Home and City Zones.

Related documents

This

Handheld User Guide

handheld using the
information on your handheld keys and provides procedures for using your
handheld applications.

Additional documentation is available for your BlackBerry Wireless Handheld:

is the correct guide for you if you have set up your

Getting Started Guide

. This guide provides complete

Getting Started Guide

•
information for your handheld.

Quick Reference Card

•
handheld.

Desktop Software Online Help

•
Help. To view procedures and information that relate to the desktop software
tools, in any active window, click Help.

README.txt

•
software release. You can read this file at the end of the desktop software
installation. To read the file at a later time, open it from the directory in which
you installed the desktop software.

BlackBerry Web Client Online Help

•
software with a new email account or an existing ISP account, you can
configure your email settings in the BlackBerry Web Client. For information
on configuring and using the web client, in any web client window, click
Help.

— This text file contains information about the features of this

— This printed guide contains installation and setup

— This card provides shortcuts and tips for using your

— Each tool in the desktop software offers online

— If you have integrated your desktop

Handheld User Guide 25

About this guide

26 BlackBerry Wireless Handheld

Chapter 1

Getting to know your handheld

This section provides information on the following topics:

• Using the keyboard and trackwheel

• Activating backlighting

• Navigating applications

• Configuring handheld options

• Tips for using your handheld

Getting to know your handheld

The BlackBerry 6700 Series of Wireless Handhelds

Using the keyboard and trackwheel

Your handheld’s keyboard provides access to the alphabetic characters. The
keyboard also features ten special keys: the Symbol key to access a symbols
library, the Backspace key, the Enter key, the Space key, two Shift keys, the Alt
key, the Escape button, a Phone button, and the Power button. You can use the
Power button to activate backlighting and you can generate numbers,
punctuation marks, and special characters by pressing the Alt key in combination
with the alphabetic keys. The trackwheel helps you navigate, view, and select
items on each screen. To scroll through menu items or text, hold the Alt key and
roll the trackwheel or hold the Alt key and press the Back or Forward keys. To
select applications and menu options, click (press) the trackwheel.

The following table describes special keyboard and trackwheel combinations that
can help you navigate applications, type text, and configure options on your
handheld.

28 BlackBerry Wireless Handheld

Key Function

Turning on and turning off the power; activating backlighting

• Press the Power button to turn on the handheld.

• When your handheld is on, press the Power button to activate

backlighting. Press it again to turn off backlighting. Backlighting

Power button

turns off automatically if you do not press any keys or roll the
trackwheel for twenty seconds.

• Hold the Power button to turn off the handheld.

Scrolling and selecting

• Roll the trackwheel to scroll through text lines, fields, and menu

items.

• Click the trackwheel to open menus and select options.

Trackwheel

Opening the Phone application; muting phone calls

• If you are not connected to a phone call, press the Phone button to

open the Phone application.

• If you are connected to a phone call and the Active Call screen is

Phone button

displayed, press the Phone button to mute the call. Press the Phone
button again to turn off the mute feature.

• If you are connected to a phone call while using one of the other

applications on your handheld, press the Phone button to return to
the Active Call screen.

Typing special characters

• When you are composing a message or typing text, hold a letter and

roll the trackwheel to scroll through other characters. When the
desired character, symbol, or mark appears, release the letter.

Character + roll

Typing Alt characters

• The Alt key activates the numbers and symbols that are above the

letters printed on the keys.

• Press the Alt key to affect the next character that you type.

the Alt key

• Hold the Alt key to affect all the characters that you type.

An A icon appears in the upper right corner of your screen when the

Alt key is activated.

Using the keyboard and trackwheel

Handheld User Guide 29

Getting to know your handheld

Key Function

Scrolling horizontally and vertically, and changing options

• Hold the Alt key and roll the trackwheel to move the cursor

horizontally across lines.

• Hold the Alt key and roll the trackwheel to scroll through field

Alt key + roll

options.

• On the Home screen, hold the Alt key and roll the trackwheel to

move the cursor vertically.

Selecting text for cut, copy, and paste; hiding and moving icons on
the Home screen

• On any screen on which you can type text, hold the Alt key and click

the trackwheel to enter selection mode. Roll the trackwheel to select

Alt key + click

the text.

• On the Home screen, hold the Alt key and click the trackwheel to

view the menu. Click Move Icon or Hide Icon.

Scrolling horizontally; changing options

• Hold the Alt key and press the Back key to move the cursor

horizontally across lines.

• Hold the Alt key and press the Back key to scroll through field

Alt key + Back

key

options.

• In the Calendar application, hold the Alt key and press the Back key

to move to the previous day, week, or month.

Scrolling horizontally; changing options

• Hold the Alt key and press the Forward key to move the cursor

horizontally across lines.

• Hold the Alt key and press the Forward key to scroll through field

Alt key + Forward

key

options.

• In the Calendar application, hold the Alt key and press the Forward

key to move to the next day, week or month.

Capitalizing letters

• Press either Shift key to capitalize the next character that you type.

• Hold either Shift key while you type to capitalize all letters.

• Hold a letter to capitalize it. This feature only works when Key Rate is

Left Shift key

set to Slow or Fast on the Screen/Keyboard screen.

An up arrow icon appears in the upper right corner of your screen

when a Shift key is active.

Right Shift key

30 BlackBerry Wireless Handheld

Key Function

Activating

CAP-lock

• Press the Alt key and the Right Shift key (CAP) to activate capital

letter-lock mode. Any key that you press is capitalized.

• Press a Shift key again to return to regular mode.

Alt key + Right
Shift key (CAP)

• Press the Alt key and the Right Shift key (CAP) when you are

connected to a phone call to activate CAP-lock mode. Any key that
you press inserts the associated character.

An up arrow icon appears in the upper right corner of your screen
when CAP-lock mode is activated.

Activating NUM-lock

• Press the Left Shift key and the Alt key to activate number-lock

mode. Press a key to insert the character that appears above the
primary letter.

Left Shift key +

Alt key

• Press the Alt key again to return to regular mode.

An N icon appears in the upper right corner of your screen when
NUM-lock mode is activated.

Selecting multiple items from a list

• Hold either Shift key and roll the trackwheel to select multiple items

from a list.

Shift key + roll

Inserting carriage returns; choosing selected items

• Press the Enter key to move your cursor to a new line.

• Press the Enter key to choose a selected item.

Using the keyboard and trackwheel

Enter key

Deleting characters

• Press the Backspace key to move the cursor backward and to delete

characters to the left of the cursor.

• With one or more characters selected, press the Backspace key to

Backspace key

delete only those characters.

Deleting characters

• Press the Alt key and the Backspace key to erase the selected

character.

• Continue pressing the Alt key and the Backspace key to erase

Alt key +

Backspace key

characters to the right of the cursor.

Handheld User Guide 31

Getting to know your handheld

Key Function

Exiting screens or menus

• Press the Escape button to close a menu or cancel an action.

• Press the Escape button to return to the Home screen.

• Press the Escape button in the Browser application to return to the

Escape button

(under trackwheel)

Space key

Symbol

key

previous web page.

• Press the Escape button on the Active Call screen to end a phone

call.

Inserting a space; scrolling through field options

• Press the Space key to insert a space between characters while you

type.

• Press the Space key to insert the at sign (@) and periods in Email

fields.

• Press the Space key to scroll through field options.

• Press the Space key in the Phone application to quickly type a phone

number.

Opening the symbols library for extra characters

• Press the Symbol key to open a symbols library, from which you can

insert symbols. In this dialog box, select a symbol by clicking the
trackwheel, or by pressing the letter under the desired symbol.

Activating backlighting

In low light conditions, you can increase readability of the LCD screen and
keyboard by using the backlighting feature.

To activate backlighting, press the Power button. If you do not press any keys or
use the trackwheel for twenty seconds, the backlighting turns off automatically.

The handheld backlighting turns on automatically when you receive a phone call.

To turn off the backlighting manually, press the Power button.

Navigating applications

The LCD screen provides access to your handheld applications. When you turn
on your handheld, the Home screen appears. The handheld status section at the
top of the screen might display various handheld status information, including
the date and time, the wireless coverage indicator, the battery power indicator,

32 BlackBerry Wireless Handheld

Navigating applications

and the name of your service provider or network operator. The handheld status
section also appears on the Messages, Saved Messages, Search Results, Alarm,
and Phone screens.

From the Home screen, you can open each application. On each application
screen, you can view application menus. On some screens, you can change
settings or options.

To open applications

The application icons appear on the Home screen. To open an application, select
its icon and click the trackwheel. You can also press the Enter key to open a
selected application.

You can also press the underlined character in an application name to open the
application. To use shortcut keys, in the Phone application, on the General
Options screen, the Dial from Home Screen field must be set to No. Refer to
"Setting general phone options" on page 151 for more information.

Home screen - Messages icon

To navigate menus

Menus provide a list of available options or actions for the current application. To
open an application menu, click the trackwheel. The menu appears on the right
side of the screen and covers approximately half of the LCD screen’s width.

Handheld User Guide 33

Getting to know your handheld

Find screen menu - View item

To select a menu item, use the trackwheel to scroll to the item, and then click the
trackwheel. To close the menu, press the Escape button.

To scroll through options

There are four ways to change the configurable options on your handheld. These
alternatives apply to all screens on which you can change settings, such as the
Date/Time, New Appointment, or Alarm screens.

• Menu: With the cursor in an option field, click the trackwheel to view the
menu and click Change Option. A drop-down list appears from which you
can select your option. When you set the field to your preference, click the
trackwheel.

• The Alt key + roll: Hold the Alt key and roll the trackwheel until the
preferred option appears.

• Keyboard: Press the letter or number that represents your choice. For
example, if you are in a time field, press the first number of the hour that you
want to specify.

• The Space key: Press the Space key until the preferred option appears. This
guide uses the Space key method to describe how to set field options.

To use links

When you receive a message, your handheld recognizes phone numbers, web site
addresses, and email addresses in the body of the message and converts them into
links. When you select an underlined link and click the trackwheel to view the

34 BlackBerry Wireless Handheld

Navigating applications

menu, you can choose to dial the phone number, browse the web site, or send an
email, PIN, or short message service (SMS) message to your contact, based on the
link that you select.

Note: Depending on your service provider’s plan, you might not be able to open web
sites using links in your email messages. Contact your service provider or network
operator for more information.

Handheld icons

Icons indicate wireless network coverage, battery power, and handheld status,
and denote application screens.

Application icons

Note: Depending on your service provider’s plan, some applications might not be

available on your handheld. As a result, some of the following icons might not appear
on the screen. Contact your service provider or network operator for more information
on available services.

Icon Description

Receive, read, reply to, compose, save, and delete email, PIN, and SMS

Messages

messages. Open and view phone call logs.

Store messages for future viewing.

Saved Messages

Locate messages with the Search Messages application.

Search Messages

Type and send email, SMS, and PIN messages.

Compose

Place and mute phone calls and put phone calls on hold. Set call
forwarding, call barring, and initiate conference calls.

Phone

Handheld User Guide 35

Getting to know your handheld

Icon Description

Store your personal directory of contact information, such as addresses,
phone numbers, fax numbers, and email addresses.

Address Book

Maintain appointments using Day, Agenda, Week, or Month view. Enable
wireless calendar synchronization.

Calendar

Add, edit, and delete tasks, and mark tasks as complete.

Tasks

Compose, edit, and delete notes and memos.

MemoPad

Perform mathematical operations and measurement conversions.

Calculator

Set your handheld Alarm to sound at a specific time every day or only on
weekdays.

Alarm

Browse web pages, and view web page addresses using your service
provider or network operator’s gateway. Save web pages and set

WAP Browser

BlackBerry

Browser

Profiles

Browser options.

Browse web pages, and view web page addresses securely using your
corporate Mobile Data Service (MDS). Save web pages and set Browser
options.

Customize how the handheld notifies you of messages, saved web
pages, phone calls, appointments, and alarms.

36 BlackBerry Wireless Handheld

Icon Description

Set the password, customize AutoText, set the date and time, and
program the automatic on/off feature.

Options

Lock your keyboard to prevent accidentally typing characters.

Keyboard Lock

Lock the handheld with a password so that only you can use it. The

Lock

/

Turn Wireless On /

Turn Wirele ss Off

Turn Power Off

Keyboard Lock icon changes to the Lock icon after you set a password.

Turn off the handheld radio when you prefer not to receive messages, or
when it might interfere with other radio communications, such as when
you are on an airplane. You cannot send or receive messages, place or
answer phone calls (except for emergency phone calls), or browse web
pages until you turn the radio on again.

Turn off the handheld when you want to conserve battery power. All
queued messages are delivered to your handheld after you turn it on
again or when the handheld turns itself on using the Auto On/Off
feature

Selecting Turn Power Off does not guarantee that the handheld radio
will remain off. Use the Turn Wireless Off option to control the radio
when it might interfere with other radio communications..

Navigating applications

Handheld status icons

Icon Description

wireless coverage indicator

data is being sent

data is being received

Alt mode is active

Shift mode is active; CAP-lock mode is active

Handheld User Guide 37

Getting to know your handheld

Icon Description

NUM-lock mode is active

unread message is waiting

roaming indicator

If the roaming indicator appears beside the network type (such as
GSM, GPRS), you are roaming into another wireless network coverage
area that is not part of your home network; contact your service
provider or network operator for more information.

Alarm is set

Battery status icons

Icon Description

battery power indicator

charging indicator

Network status icons

Icon Description

You can send and receive email, PIN, and SMS messages. You can also
place and answer phone calls and browse web pages.

You can send and receive SMS messages, place and answer phone
calls, and you might be able to browse web pages. You cannot send or
receive email or PIN messages.

You can send and receive SMS messages. You can also place and
answer phone calls, but you cannot send or receive email or PIN
messages or browse web pages.

38 BlackBerry Wireless Handheld

Icon Description

You are currently within an area of wireless coverage. This icon
indicates the strength of that coverage.

Your handheld is in an area of wireless coverage but you can only
place emergency calls. You can still place emergency calls if your
handheld is locked with a password or your SIM card is removed.

Your handheld is not in an area of wireless coverage. You cannot send
or receive email, SMS, or PIN messages, place or answer phone calls, or
browse web pages. You can continue to use the other applications on
your handheld. Any pending messages are sent after you return to an
area of wireless coverage.

You are currently in your network Home Zone. This icon might appear
if you subscribe to a Home Zone plan. Contact your service provider or
network operator for more information on Home and City Zones.

Navigational icons

Icon Description

cursor position

more items are available above; scroll up to view them

Configuring handheld options

more items are available below; scroll down to view them

Configuring handheld options

After you are familiar with your handheld, you should configure some of its basic
options. Refer to "Options" on page 235 for more information on selecting
notification profiles and setting the Auto On/Off feature.

Handheld User Guide 39

Getting to know your handheld

Tips for using your handheld

• Press the first letter of an item in an options list or menu to move directly to that item.

• Press the Space key twice to insert a period when you are typing text (the letter that follows

the period is capitalized automatically).

• Type the first letters of the name, or the initials separated by a space, to find a specific

contact on the To or Find screens.

• Press and hold a letter to capitalize it (you must have Key Rate enabled).

• Press the Escape button to exit any menu, dialog box, or screen and to return to the active

application. On the main screen of any application, press the Escape button to return to the
Home screen.

• On the Active Call screen, press the Escape button to end the call.

40 BlackBerry Wireless Handheld

Chapter 2

Email and PIN messages

This section provides information on the following topics:

• Message status icons

• Sending email and PIN messages

• Setting message options

•Inserting symbols

• Formatting your messages

• Using cut, copy, and paste

• Using the Find feature

• Adding attachments to messages

• Customizing the auto signature

• Receiving delivery confirmation

• Reading email or PIN messages

• Receiving long email messages

• Managing attachments

• Tips for email and PIN messages

Email and PIN messages

Message status icons

These icons indicate the status of messages.

Icon Description

message is being sent

message is pending (will be sent later)

message was sent to the network

PIN message was delivered to the recipient’s handheld

draft of email or PIN message is saved (not sent)

unread message transmission error

message returned, message transmission error

unopened message

opened message

email message is filed

You can only file email messages if you have integrated your handheld
with an enterprise email account.

high importance

Sending email and PIN messages

After you activate your handheld, you can send and receive email and PIN
messages.

To send an email message

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact for whom you have saved an email address and click the
trackwheel to view the menu. Click Email.

42 BlackBerry Wireless Handheld

Sending email and PIN messages

To screen menu - Email item

Note: If you are sending an email message to a contact with multiple email addresses,

you are prompted to select which address to use.

3. In the Subject field, type a subject and press the Enter key. Type your
message.

4. After your message is complete, click the trackwheel to view the menu. Click
Send. You return to the Messages screen.

If you are in an area of wireless coverage that is sufficient for sending email
messages, a check mark appears beside the message within a short period of time.
This icon indicates that your message was transmitted successfully. You can send
email messages if GPRS and one or more bars appear with the wireless coverage
indicator in the handheld status section of the screen.

If you are not in an area of sufficient wireless coverage, you do not need to cancel
sending your email or PIN message. Your handheld sends the message
automatically when you return to an area with sufficient wireless coverage.

Refer to "Message status icons" on page 42 for more information on the icons that
appear on the Messages screen.

To send an email message from a specific service book

If you are using your handheld with multiple service books, you can select the
account from which you want to send messages.

1. On the Home screen, click the Compose icon. The To screen appears.

Handheld User Guide 43

Email and PIN messages

2. Select a contact and click the trackwheel to view the menu. Click Email.

3. In the Subject field, type a subject and press the Enter key. Type your
message.

4. After your message is complete, click the trackwheel to view the menu.

• To send your message from your enterprise email account, click Send

from Desktop.

• To send your message from your new or existing ISP email account, click

Send from Web Client.

Composing message menu - Send from Desktop item

You return to the Messages screen. The message is sent from the service book that
you select. Your default service book appears as the first item on the menu.

Note: If you are replying to or forwarding a message, you cannot select the service book
from which you want to send the message. The reply or forwarded message must be
sent through the same service book as the original message.

You can set your default service book on the Message Services screen. On the Home
screen, click the Options icon. The Options screen appears. Click Message Services.
Refer to "Message Services" on page 253 for more information.

44 BlackBerry Wireless Handheld

Sending email and PIN messages

To send a PIN message

A personal identification number (PIN) is a number that is used to identify each
handheld on the network. If you know the PIN of another person’s handheld, you
can add it to your Address Book and use it to send a PIN message directly to that
person.

Note: PIN messages are not routed through your existing email system. They do not
appear in your desktop email program.

Check the Status screen of the Options application to locate the PIN for your handheld.

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact for whom you have saved a PIN and click the trackwheel to
view the menu. Click PIN.

To screen menu - PIN item

3. In the Subject field, type a subject and press the Enter key. Type your
message.

4. After your message is complete, click the trackwheel to view the menu. Click
Send. You return to the Messages screen.

If you are in an area of wireless coverage that is sufficient for sending PIN
messages, a check mark appears beside the message within a short period of time.
This icon indicates that your message was transmitted successfully. You can send
PIN messages if GPRS and one or more bars appear with the wireless coverage
indicator in the handheld status section of the screen.

A D appears with the check mark when the PIN message is delivered to your
contact’s handheld.

Handheld User Guide 45

Email and PIN messages

If you are not in an area of sufficient wireless coverage, you do not need to cancel
sending your email or PIN message. Your handheld sends the message
automatically when you return to an area with sufficient wireless coverage.

Refer to "Message status icons" on page 42 for more information on the icons that
appear on the Messages screen.

To send a message to several contacts at one time

You can send a message to more than one recipient and choose whether the
recipients are addressed directly (To), carbon copied (CCed), or blind carbon
copied (BCCed).

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact and click the trackwheel to view the menu. Click a send
method (email or PIN). For this example, click Email.

3. While you are composing the message, click the trackwheel to view the menu.
Click either Add To, Add Cc, or Add Bcc. For this example, click Add Cc. The
Select Address screen appears, listing your contacts.

To screen menu - Add Cc item

4. Select a name and click the trackwheel to view the menu. Click Email.
Continue to add names until all desired recipients are added to the message.

Tip: You can also type the first letters of your contact’s name to perform a search and
then select the name.

5. In the Subject field, type a subject and press the Enter key. Type your
message.

46 BlackBerry Wireless Handheld

Sending email and PIN messages

6. After your message is complete, click the trackwheel to view the menu, and
then click Send.

Your message is sent, addressed as you have specified.

Note: By default, the send method that was selected for the first recipient is used for all
recipients.

If you are sending a message to more than one PIN, the check mark changes to a D
when the message has been delivered to all the recipients’ handhelds.

To send a message to a one-time recipient

You can send a message without adding the recipient to your Address Book, by
selecting the [Use Once] option.

Note: By following this procedure, the recipient’s address information is NOT added to
your Address Book.

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select [Use Once] and click the trackwheel to view the menu. Click a send
method (email or PIN). For this example, click Email. The One Time Email
screen appears.

To screen menu - Email item

3. Type your contact’s email address. Click the trackwheel to view the menu and
click Continue.

4. Type a subject in the Subject field and press the Enter key. Type your
message.

5. After your message is complete, click the trackwheel to view the menu, and
then click Send.

Handheld User Guide 47

Email and PIN messages

You return to the Messages screen, and you can view the status of your sent
message.

To send email messages using links

Your handheld recognizes email addresses in the body of messages and converts
them into links. You can select an underlined link and use it to send a message.

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a received message that contains a link. Click the trackwheel to view
the menu, and then click Open.

3. Select the link for the email address to which you want to send a message.
Click the trackwheel to view the menu. Click Email.

4. Type a subject in the Subject field and press the Enter key. Type your
message.

5. After your message is complete, click the trackwheel to view the menu, and
then click Send.

You return to the Messages screen, and you can view the status of your sent
message.

Note: Links can also appear in the other handheld applications. You can send messages
from any of those applications by following the procedure described above.

Setting message options

You can change the settings for all email or PIN messages or for only the message
that you are currently composing.

To set message options

You can customize the following message options for all messages.

• Display Time: Select whether you want the Messages screen to display

the time that the message was sent or received. By default, this option is
set to Yes.

• Display Name: Select whether you want the Messages screen to display

the name of the sender or the recipient. By default, this option is set to
Yes.

48 BlackBerry Wireless Handheld

Setting message options

• Confirm Delete: Select whether you want to be prompted before

messages are deleted permanently. By default, this option is set to Yes.

• Consider PIN Level 1: Select whether you want PIN messages to be

considered high priority. By default, this option is set to Yes.

• Auto more: Select whether you want the next section of a long message to

be delivered to your handheld automatically.

• Delete On: Select whether you want email messages to be deleted from

your handheld only or deleted from both your handheld and the desktop
upon manual or wireless email reconciliation.

Integration with
enterprise email

account

Note: If your handheld is enabled for wireless email reconciliation, you can also set the
Wireless Reconcile and Conflicts fields.

If you have integrated your desktop software with an enterprise email
account, you can also set the Hide Filed Messages field. Select whether
you want the Messages screen to display filed email messages.

• Wireless Reconcile: Select whether you want to reconcile messages between your

desktop email program and your handheld automatically. By default, this option is set
to Yes.

• Conflicts: Select which location dominates if a message is marked as read, unread, or

moved on both your handheld and your desktop. By default, this option is set to
Mailbox Wins.

To use wireless email reconciliation, your handheld must meet one of the following
conditions:

• If your handheld is integrated with an enterprise email account, your handheld must be

enabled for wireless email reconciliation on BlackBerry Enterprise Server version 3.6 or
later for Microsoft Exchange, or on BlackBerry Enterprise Server version 2.2 or later for
Lotus Domino.

• If your handheld is integrated with a new or existing ISP email account, your handheld

must be enabled for wireless email reconciliation on version 1.7 or later of the
BlackBerry Web Client.

Contact your system administrator or service provider for more information on whether
you can use wireless email reconciliation.

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Click the trackwheel to view the menu, and then click Options. The Message
List Options screen appears.

3. In the field that you want to set, press the Space key until the preferred option
appears.

Handheld User Guide 49

Email and PIN messages

Message List Options screen - setting options

4. After you edit the fields, click the trackwheel to view the menu, and then click
Save.

You return to the Messages screen.

Tip: You can also change the Message List Options on the Saved Messages screen.

To set current message options

Changes that you make to the current message options apply only to the message
that you are currently composing. They do not apply to all messages.

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact and click the trackwheel to view the menu. Click a send
method (email or PIN). For this example, click Email.

3. Click the trackwheel to view the menu. Click Options. The Current Message
Options screen appears.

4. In the Importance field, press the Space key until the preferred option
appears.

50 BlackBerry Wireless Handheld

Inserting symbols

Current Message Options screen - setting options

5. Click the trackwheel to view the menu, and then click Save.

Note: If you send a message with high importance, an exclamation mark appears
beside the message on the Messages screen.

Inserting symbols

You can insert symbols into your messages from your handheld symbols library.

To inser t symbols

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact and click the trackwheel to view the menu. Click a send
method (email or PIN). For this example, click Email.

3. While you are composing your message, press the Symbol key. A dialog box
displays the symbols that are available.

Handheld User Guide 51

Email and PIN messages

Composing a message - inserting symbols

4. Select the symbol that you want to use.

5. Click the trackwheel to insert the symbol into your message. (You can also
press the associated letter that appears under the symbol.)

The symbol is inserted into the message.

Tip: To insert symbols on the New Address, Edit Address, Search Messages, and New
AutoText screens, press the Symbol key.

To insert bullet characters into your messages, press the Symbol key. In the dialog box
that appears, press

B.

To insert special characters

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact and click the trackwheel to view the menu. Click a send
method (email or PIN). For this example, click Email.

3. While you are composing a message, hold a letter and roll the trackwheel to
scroll through the accents, symbols, or marks that are associated with that
character. When the desired character appears, release the letter key.

Formatting your messages

Your handheld has features that can reduce your typing time. It also has an
AutoText feature that automatically replaces certain text that you type with
preprogrammed text.

52 BlackBerry Wireless Handheld

Formatting your messages

Automatic capitalization

When you compose a message, you do not have to press a Shift key to capitalize
letters; your handheld has two methods of capitalizing letters.

• When you type, the first letter that you type is capitalized automatically and
every letter that follows a period is also capitalized. Your handheld recognizes
the beginning of a new sentence and capitalizes the letter for you.

• If you want to capitalize any other letter, press and hold that letter until it is
capitalized. For this feature to work, in the Options application, on the
Screen/Keyboard screen, you must set the Key Rate option to either Slow or
Fast.

Automatic punctuation

To insert a period automatically at the end of a sentence or word, press the Space
key twice. The next letter that you type is capitalized.

To insert a lowercase letter after a period, press the Backspace key and type the
letter again. The letter appears in lowercase.

Email and number fields

You can type an email address in an Email field without pressing the Alt key.
When you type an email address, instead of pressing the Alt key and L to insert
the at sign (@), press the Space key. When you press the Space key again, a period
is inserted.

You can type numbers in the Work, Home, Mobile, Fax, PIN, and Pager fields
without pressing the Alt key.

To type a number in any of these fields, press the associated character key. For
example, to display the number 4, press S. You can do this for all numbers, for
parentheses, and for the -, +, x, * and . characters.

Note: You can only type numbers and hexadecimal characters in the PIN field.

Handheld User Guide 53

Email and PIN messages

Number lock

You can activate number-lock (NUM-lock) mode to type numbers without
holding down the Alt key. Press the Left Shift key and the Alt key. NUM-lock
mode is activated and you can type numbers on any screen. Press the Alt key
again to turn off NUM-lock mode.

Using AutoText

The AutoText feature automatically replaces certain text that you type with
preprogrammed text. You can configure the default AutoText entries and add
new ones to meet your specific needs. You can use AutoText to automatically
perform the following actions:

• compose frequently used phrases or messages with a few keystrokes

• correct commonly misspelled words

• replace abbreviations and acronyms with complete words

• insert phrases into a message by typing only one keyword

• insert punctuation and symbols into your message without using the Alt key
or the symbols library

Note: Several shortcuts are built into the AutoText feature for inserting macros in
messages. Refer to "To add a new AutoText entry using a macro" on page 56 for more
information.

AutoText example

1. On the Home screen, click the Compose icon. The To screen appears.

2. While you are composing your message, type the text hte. The text hte is a
default AutoText entry that tells your handheld to automatically replace that
text with the correctly spelled word the.

54 BlackBerry Wireless Handheld

Formatting your messages

Composing a message - incorrect spelling

3. When you press the Space key, the correctly spelled word replaces the error.

Composing a message - AutoText-corrected spelling

To add a new AutoText entry

1. On the Home screen, click the Options icon. The Options screen appears.

2. Click AutoText. The AutoText screen appears with a list of default AutoText
entries.

3. Click the trackwheel to view the menu, and then click New. The AutoText:
New screen appears.

4. In the Replace field, type a keyword.

5. In the With field, type the text that will replace the keyword.

6. In the Using field, press the Space key until the preferred option appears.

Handheld User Guide 55

Email and PIN messages

Note: If you select SmartCase, the capitalization of the AutoText entry changes

depending on the context of the sentence in which it is used. For example, if the word
appears at the beginning of a sentence, it is capitalized automatically.

If you select Specified Case, the capitalization of the AutoText entry appears exactly as
you have typed it in the Replace field.

7. The list of AutoText entries changes depending on the locale that you select
for your handheld. When you add new entries, you can set whether you want
them to be available in all locales or in a specific locale only. In the Locale
field, press the Space key until the preferred locale appears. The default is
your handheld’s default locale.

Note: The locale that you set on this screen sets the locale in which your AutoText entry
is available. It does not change the locale for your handheld. You can change your
default locale in the Options application, on the Localization screen. Refer to
"Localization" on page 252 for more information.

8. After you set the fields, click the trackwheel to view the menu, and then click
Save.

AutoText: New screen menu - Save item

The new AutoText entry appears in the AutoText entries list, in alphabetical order.
When you use this AutoText entry in a message and press the Space key, the
corresponding text is inserted into your message.

To add a new AutoText entry using a macro

You can use AutoText macros to quickly type variable items such as the current
date and time, your handheld phone number and PIN, and owner information.

1. On the Home screen, click the Options icon. The Options screen appears.

56 BlackBerry Wireless Handheld

Formatting your messages

2. Click AutoText. The AutoText screen appears with a list of default AutoText
entries.

3. Click the trackwheel to view the menu, and then click New. The AutoText:
New screen appears.

4. In the Replace field, type a keyword. For this example, type a short form for
the date.

5. In the With field, click the trackwheel to view the menu, and then click Insert
Macro. The Insert Macro dialog box appears.

6. Select one of the following macros: Short date, Long date, Short time, Long

time, Owner name, Owner info, Phone Number, Handheld PIN, Backspace,
Delete, or %. For this example, click Short Date.

Adding an AutoText entry - Inserting a macro

7. In the Using field, press the Space key until the preferred option appears.

8. In the Locale field, press the Space key until the locale in which you want this
AutoText entry to be available appears.

9. After you set the fields, click the trackwheel to view the menu, and then click
Save.

You can test your new entry by typing the keyword while composing a message.
The value for the macro is inserted into your message.

To perform an AutoText search

Instead of scrolling through the list of AutoText entries, you can perform a search
to find an entry quickly.

1. On the Home screen, click the Options icon. The Options screen appears.

Handheld User Guide 57

Email and PIN messages

2. Click AutoText. The AutoText screen appears with a list of default AutoText
entries.

3. Type the first letter, or first few letters, of the entry that you want to find. For
this example, type the letter t. The screen displays the word Find, followed by
the letter t.

4. The AutoText list displays the entries that begin with the letter t. Select the
desired entry or type additional letters to further specify entries.

To edit an AutoText entry

1. On the Home screen, click the Options icon. The Options screen appears.

2. Click AutoText. The AutoText screen appears with your list of AutoText
entries. Select the entry that you want to edit.

3. Click the trackwheel to view the menu, and then click Edit. The AutoText:
Edit screen appears.

4. In the Using and Locale fields, press the Space key until the preferred option
appears.

5. After you edit the AutoText entry, click the trackwheel to view the menu, and
then click Save.

You return to the AutoText screen, and you can view your changes.

Tip: To edit AutoText entries when you are composing a message, click the trackwheel
to view the menu, and click Edit AutoText.

You can also edit AutoText entries in the Backup and Restore tool of the desktop
software. Refer to the

Backup and Restore Online Help

for more information.

To delete an AutoText entry

If you do not want to keep an AutoText entry, you can delete it.

1. On the Home screen, click the Options icon. The Options screen appears.

2. Click AutoText. The AutoText screen appears with a list of default AutoText
entries.

3. Select the entry that you want to delete.

4. Click the trackwheel to view the menu, and then click Delete. A dialog box
appears prompting you to confirm before the entry is deleted.

5. Click Delete.

58 BlackBerry Wireless Handheld

Using cut, copy, and paste

You return to the AutoText screen and the entry is no longer listed.

Using cut, copy, and paste

You can cut, copy, and paste text in email, PIN, and SMS messages, Address Book
entries, phone call notes, memos, appointments, notification profiles, web pages,
and tasks. You can also copy text from one application and paste it into another.
For example, you can copy the text from a memo and paste it into a message.

To cut and copy text in a message

1. On the Home screen, click the Compose icon. The To screen appears.

2. While you are composing a message, place your cursor beside the text that
you want to cut or copy.

3. Hold the Alt key and click the trackwheel to enter selection mode. Roll the
trackwheel to select the lines of text that you want to cut or copy.

Tip: To select one character at a time, hold the Alt key or the Shift key while you roll the
trackwheel.

4. Click the trackwheel to view the menu, and then click Cut or Copy.

To paste text into a message

1. On the Home screen, click the Compose icon. The To screen appears.

2. While you are composing a message, place your cursor where you want to
paste the text.

3. Click the trackwheel to view the menu, and then click Paste.

Tip: To replace or delete existing text, hold the Alt key and click the trackwheel to enter
selection mode. Roll the trackwheel to select the text, and then start typing. The text
that you type replaces the characters that you selected.

Handheld User Guide 59

Email and PIN messages

Using the Find feature

Your handheld’s Find feature locates specific words and numbers within sent and
received messages. You can use this feature in the Messages, Saved Messages, and
Search Messages applications.

The Find feature differs from the Search Messages application because the Search
Messages application enables you to specify search terms to locate specific
messages and phone call logs. The Find feature locates specific words and
numbers in an open message.

To use the Find feature in a sent or received message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select an email or PIN message. Click the trackwheel to view the menu, and
then click Open. The message appears.

3. Scroll to the top of the message. Click the trackwheel to view the menu and
then click Find. The Search for dialog box appears.

Tip: The Find feature only locates a word or number that appears at or following your
cursor. To search the entire message, place your cursor at the top of the message.

Received email message menu - Find item

4. Type a word or number that you want to locate within the message and click
the trackwheel. The cursor moves to the first occurrence of the word or
number that you specify.

60 BlackBerry Wireless Handheld

Adding attachments to messages

5. After you locate a specific word or number, you can search for that word or
number again. Click the trackwheel to view the menu, and then click Find
Next.

Received email message menu - Find Next item

The cursor moves to the next occurrence of the word or number that you typed.

Note: If the word or number is not found, the Not found dialog box appears.

Adding attachments to messages

You can send an Address Book entry to another handheld as an attachment to
your email or PIN message.

To attach Address Book entries

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact and click the trackwheel to view the menu. Click a send
method (email or PIN). For this example, click Email.

3. After you compose your message, click the trackwheel to view the menu, and
then click Attach Address. The Attach screen appears, listing all your
contacts.

4. Select a contact and click the trackwheel to view the menu. Click Continue.

5. You return to your message and the Address Book entry for the contact that
you selected is added to your message. Click the trackwheel to view the
menu, and then click Send.

Handheld User Guide 61

Email and PIN messages

Composing a message - Address Book attachment

Refer to “Adding addresses” on page 117 for information on how to add a new
Address Book entry.

Customizing the auto signature

You can specify an auto signature that is appended to all email messages that you
send from your handheld.

Integration with
enterprise email

account

Integration with
new or ISP email

account

If you have integrated your desktop software with an enterprise email
account, you can customize your auto signature in the desktop software’s
Redirector Settings tool, on the General tab. Refer to the following
procedure for information on customizing your auto signature.

If you have integrated your desktop software with a new or ISP email
account, you can customize your auto signature in the BlackBerry Web
Client. Refer to the

BlackBerry Web Client Online Help

for more information.

To customize the auto signature

1. In the BlackBerry Desktop Manager, double-click the Redirector Settings
icon. The Redirector Settings window appears.

2. On the General tab, in the Auto signature section, click in the text box. Edit
this text to customize your auto signature.

3. Click OK. You return to the BlackBerry Desktop Manager.

62 BlackBerry Wireless Handheld

Receiving delivery confirmation

Note: The auto signature is only appended to email messages; it is not appended to PIN

messages.

The auto signature does not appear while you are composing an email message on
your handheld; it is appended to your message when you send it.

To disable the auto signature, delete all text in the auto signature text box.

Receiving delivery confirmation

You can receive confirmation that an email message has been delivered to another
person’s handheld.

Note: You can only receive delivery confirmation of your email messages if you have
integrated your desktop software with an enterprise email account.

To receive delivery confirmation

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact of your message and click the trackwheel to view the menu.
Click Email.

3. In the Subject field, type <confirm>, followed by your subject line. To insert
angle brackets, press the Symbol key and insert them from the Symbols
dialog box.

Composing a message - specifying delivery confirmation

4. Type your message, and then click the trackwheel to view the menu.

5. Click Send.

Handheld User Guide 63

Email and PIN messages

After the message is delivered to the recipient’s handheld, you receive a new
message indicating that your sent message arrived.

Reading email or PIN messages

When you receive a new message, you receive visual notification in the handheld
status section of the screen, and any other notification, depending on how you
have configured your handheld’s notification profiles.

To read a message

1. On the Home screen, click the Messages icon. The Messages screen appears.
Messages are listed in chronological order, grouped by date.

2. Select a received email or PIN message and click the trackwheel to view the
menu. Click Open.

Received email or PIN messages actions

After you read the email or PIN message, click the trackwheel to view the menu,
and then click one of the following menu items:

Mark Unopened: This action marks the current email or PIN message as
unopened. When you return to the Messages screen, the unopened icon is
displayed. Refer to "Marking messages as unopened" on page 98 for more
information.

File: This action files the current email message in a folder that you specify. If you
reconcile your email messages between your handheld and your desktop, email
messages that are filed on your handheld are moved to the corresponding
desktop folder. Refer to "Filing email messages" on page 88 for more information.

Integration with
enterprise email

account

Save: This action saves the open email or PIN message. Messages that are saved
on your handheld are copied to the Saved Messages screen. Refer to "Saving
messages" on page 91 for more information.

Reply: This action sends a reply to the sender of the open email or PIN message
and includes the text of the original message as part of the reply. The entire
original message is sent, even if it was truncated on your handheld.

64 BlackBerry Wireless Handheld

You can only file messages if you have integrated your desktop software
with an enterprise email account.

Reading email or PIN messages

Forward: This action forwards the open email or PIN message to the contact(s)
that you specify. If an attachment is included with the message, it is forwarded
also. The original text of the message is forwarded, along with any additional text
that you type.

Reply to All: This action sends a reply to all recipients of the message and
includes the text of the original message as part of the reply.

Note: If you click the Reply or Reply to All menu items, but you do not want to include
the origi nal text in your messag e, you can d elete it. While you are composing your reply,
click the trackwheel to view the menu and then click Delete Original Text.

Integration with
enterprise email

account

If you reply to an email message using your handheld, the corresponding
message in your desktop email program is marked as opened and replied
to. If you forward a message, the corresponding message is marked as
opened and forwarded.

Delete: This action deletes the open email or PIN message. Refer to "Deleting
messages and phone call logs" on page 108 for more information.

More: This action requests the remaining sections of a long email message from
your desktop email program. It is available only if, on the Message List Options
screen, you set the Auto More field to No.

More All: This action requests all the remaining sections of a long email message
from your desktop email program. It is available only if, on the Message List
Options screen, you set the Auto More field to No.

Email: This action sends an email message to the sender or a recipient of the open
email or PIN message. It is available only when your cursor is in the From or To
field of the open message and an email address for this contact is saved in your
Address Book.

PIN: This action sends a PIN message to the sender or a recipient of the open
email or PIN message. It is available only when your cursor is in the From or To
field of the open message and a PIN for this contact is saved in your Address
Book.

Call: This action places a phone call to the sender or a recipient of the open email
message. It is available only when your cursor is in the From or To field of the
open message and a phone number for this contact is saved in your Address
Book.

Handheld User Guide 65

Email and PIN messages

SMS: This action sends an SMS message to the sender or a recipient of the open
email or PIN message. It is available only when your cursor is in the From or To
field of the open message and a phone number for this contact is saved in your
Address Book.

Show Address: This action shows the full SMTP email address or PIN of the
recipient or sender. It is available only when your cursor is in the From or To field
of the open email or PIN message with a person’s name or PIN showing as it
appears in an Address Book entry.

Show Name: This action shows the first and last name of the sender or the
recipient. It is available only if your cursor is in the From or To field of the open
email or PIN message with the full SMTP email address or PIN for the contact
showing and if the information for this contact is saved in your Address Book.

View Folder: This action shows the folder in which your email message is stored.

Integration with
enterprise email

account

View Contact: This action shows the contact information for the sender of the
email or PIN message. It is only available if the information for this contact is
saved in your Address Book.

Add to Address Book: This action adds to your Address Book the contact
information for the sender of the email or PIN message. It is only available if the
information for this contact is not saved in your Address Book.

Previous Item: This action closes the current item and opens the previous item (if
a previous item exists).

Next Item: This action closes the current item and opens the next item (if a next
item exists).

Next Unopened Item: This action closes the current item and opens the next
unopened item (if an unopened item exists)

The View Folder menu item is available only if you have integrated your
desktop software with an enterprise email account and you reconciled
your email to transfer your desktop folders to your handheld.

.

Receiving long email messages

Occasionally, an email message that you receive might be larger than the size that
the network can transmit to your handheld at one time. In this case, the maximum
amount of data is sent to your handheld and the rest of the message remains at
your desktop.

66 BlackBerry Wireless Handheld

Receiving long email messages

You can request more of a message manually or set your Message List Options so
that your handheld receives more of a message automatically when you finish
reading the delivered section.

Note: If you receive a PIN message that is larger than the size that the network can
transmit to your handheld, the message Original Message Truncated appears at the
end of the message. You cannot receive the remaining portion of the PIN message.

To receive more of a message automatically

If you want the remaining sections of a long message to be requested and
delivered to your handheld automatically, on the Message List Options screen, set
the Auto More field to Yes. Refer to "Setting message options" on page 48 for
more information.

When the Auto More option is enabled, your handheld requests and receives
more of long messages automatically as you read through the delivered portion.

To request more of a message manually

You can request more or all of a long message manually, if, on the Message List
Options screen, you set the Auto More field to No.

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Open an email message. If the message is truncated, the message More
available appears at the end of the message, followed by the remaining
number of bytes to be sent.

3. Click the trackwheel to view the menu, and then select one of the following
options:

• To request another section of the message, click More.

• To request the rest of the message, click More All.

Handheld User Guide 67

Email and PIN messages

Open email message menu - More item

If you are in an area of sufficient wireless coverage for receiving email messages
and you selected More on the menu, the next section of the message is sent to you.
If you selected More All, the remaining part of the message is sent. It appears at
the end of the existing message.

Tip: You can also return to the Messages screen while you are waiting for the rest of the
message. You are notified when your handheld receives the next part of the message
and the message is marked unopened on the Messages screen. Select the message and
open it by pressing the Enter key. Press
last stopped reading it.

G to resume reading the message where you

Managing attachments

You can receive an email or PIN message on your handheld that contains an
attachment. You can view Address Book attachments that are sent from other
handhelds, and then add them to your Address Book.

Integration with
enterprise email

account

68 BlackBerry Wireless Handheld

If you have integrated your desktop software with an enterprise email
account and have enabled wireless calendar synchronization, you can
create and receive meeting requests from your handheld. For meetings
that you organize, email messages are sent with a meeting request
attachment. For meeting requests that you receive, email messages
include a meeting response attachment. You can view these attachments
on your handheld.

If you have loaded the Attachment Service application on your handheld,
and your handheld is is enabled on the BlackBerry Enterprise Server
version 3.6 or later for Microsoft Exchange or the BlackBerry Enterprise
Server version 2.2 or later for Lotus Domino, you can view certain types of
file attachments on your handheld. Refer to "Attachment Service views"
on page 186 for more information on viewing file attachments.

Managing attachments

To manage Address Book attachments

If you receive an email or PIN message on your handheld that has an Address
Book attachment, you can view the attachment and add it to your handheld
Address Book.

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Open a received message. The number of Address Book attachments appears
at the top of the message. Scroll to the end of the message; the name of the
Address Book attachment appears beside a book icon.

Open email message with Address Book attachment

3. With your cursor in the name of the Address Book attachment, click the
trackwheel to view the menu, and then click View Attachment. A virtual
business card appears listing contact information.

4. Click the trackwheel to view the menu.

• If the contact is not in your Address Book, click Add to Address Book.

• If the contact is already in your Address Book, but you want to update the

information, click Update Address.

5. The attachment is added to your Address Book and you return to the open
attachment. Click the trackwheel to view the menu, and then click Close.

You return to the open message.

To forward messages with file attachments

If you receive an email message on your handheld that has a file attached to it,
you can forward the message.

Handheld User Guide 69

Email and PIN messages

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Open a received email message that has a file attached to it. The number of
attached files appears at the top of the message and the name and size of the
attachment appear at the end of the message.

Received email message with file attachment

3. Click the trackwheel to view the menu, and then click Forward. The Select
Address screen appears.

4. Select a recipient and click the trackwheel to view the menu, and then click
Email. Type any additional text that you want to add to the message. Your
message includes the file attachment.

5. Click the trackwheel to view the menu. Click Send.

You return to the Messages screen, and you can view the status of the sent email
message.

To manage meeting request and meeting response attachments

If you send or respond to a meeting request from your handheld, you can view
the meeting attachment.

Note: To create or receive meeting requests, you must integrate your desktop software
with an enterprise email account and enable wireless calendar synchronization to
create or receive meeting requests. Refer to "Enabling wireless calendar
synchronization" on page 213 for more information.

1. On the Home screen, click the Messages icon. The Messages screen appears.

70 BlackBerry Wireless Handheld

Tips for email and PIN messages

2. Open a meeting request or meeting response email message. Scroll to the end
of the message and select the Meeting Request or Meeting Response
attachment. Click the trackwheel to view the menu, and then click Open
Attachment.

The details of the meeting are displayed.

Tips for email and PIN messages

Composing messages

•

Press C to compose a new message in the Messages or Saved Messages applications.

• Press the Alt key and roll trackwheel to scroll horizontally in any application in which you can

type or view text.

• Press the Space key to insert the at sign (@) and periods in an Email field.

• Press the Space key twice to insert a period when you are typing text (the letter that follows

the period is capitalized automatically).

• Type the first letters of the name, or the initials separated by a space, to find a specific contact

on the To screen.

• Press and hold a letter to capitalize it (you must have Key Rate enabled).

• When you are typing text or composing a message, hold a letter and roll the trackwheel to

scroll through other characters. When the desired character appears, release the letter.

• Press the Alt key and the Right Shift key to turn on CAP-lock mode. Press a Shift key to turn

it off.

• Press the Left Shift key and the Alt key to turn on NUM-lock mode. Press the Alt key to turn it

off.

Using cut, copy, and paste

•

Press the Alt key and click the trackwheel to enter selection mode.

• Hold a Shift key and roll the trackwheel to select the next character. Roll the trackwheel to

select the line of text.

• In selection mode, press the Alt key and click the trackwheel to copy the selected text or

character.

• In selection mode, press the Backspace key to delete the selected text or character.

• Press the Escape button to exit selection mode.

• Press a Shift key and the Backspace key to cut the selected text or character.

• Press a Shift key and click the trackwheel to paste the selected text or character.

Reading messages

Handheld User Guide 71

Email and PIN messages

To open messages quickly, on the Messages screen, press the Enter key or double-click the

•

trackwheel.

• Hold the Alt key and roll the trackwheel to move up or down a page in the Messages

application.

• Press the Enter key to move down a page in an open message. Press the Alt key and the

Enter key to move up a page.

• Press T to go to the top of a list or received message.

• Press B to go to the bottom of a list or received message.

• Press the Space key in the body of a received message, or on the Messages screen, to move

down a page. Press a Shift key and the

Space key to move up a page.

• If you closed a message before you finished reading it, open the message and press G to

return to the last cursor position in that message.

• Press N to go to the next date on the Messages screen.

• Press P to go to the previous date on the Messages screen.

• Press U to go to the next unread message on the Messages screen.

• Press R in an open message or on the Messages screen to reply to the sender.

• Press L in an open message or on the Messages screen to reply to all recipients.

• Press F in an open message or on the Messages screen to forward the message. The original

text is included.

72 BlackBerry Wireless Handheld

Chapter 3

SMS messages

This section provides information on the following topics:

• Message status icons

• Sending an SMS message

• Setting SMS options

• Using AutoText in SMS messages

• Reading SMS messages

• Removing the history from SMS messages

• Tips for SMS messages

SMS messages

Message status icons

These icons indicate the status of SMS messages.

Icon Description

message is being sent

message is pending (will be sent later)

message was sent to the network

SMS message was delivered to the recipient’s handheld; this icon
appears only when you have set the Delivery Reports field on the SMS
screen to Yes.

unread message transmission error

message transmission error

unopened message

opened message

Before you begin

You can send and receive SMS messages of up to 160 characters to
SMS-compatible numbers. An SMS-compatible number is a phone number
(Work, Home, Mobile, or Pager) that has SMS capabilities.

You can locate your handheld’s SMS-compatible phone number on the Subscriber
Identity Module (SIM) card screen. Refer to "SIM Card" on page 258 for more
information.If a phone number does not appear on this screen, contact your
service provider or network operator.

74 BlackBerry Wireless Handheld

Sending SMS messages

Note: When you type an SMS-compatible number for your contact, include the country

code and the area code. If, in the Phone application, you set your smart dialing options,
you do not need to type the country code and area code. Refer to "Setting Smart Dialing
options" on page 152 for more information.

Depending on your network operator or service provider’s plan, sending an SMS
message to a wireless device that is registered on a different wireless network may not
operate as expected. Contact your service provider or network operator for more
information on sending SMS messages between wireless networks.

Sending SMS messages

After you activate your handheld, and if you are in an area of sufficient wireless
coverage, you can send SMS messages.

To send an SMS message

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact for whom you have an SMS-compatible number saved in your
Address Book. Click the trackwheel to view the menu, and then click SMS.

To screen menu - SMS item

Note: If the Address Book entry for your recipient contains multiple phone numbers,

you are prompted to select the one to which the SMS message should be sent. Click the
number that you want to use.

3. Type your message. As you type, the number of characters that you have
typed appears in the upper right corner of the screen. SMS messages are
limited to 160 characters.

Handheld User Guide 75

SMS messages

Tip: If you type more characters than the message can accommodate, a Field Full
message appears. Press the Backspace key to delete some of the characters.

4. After your message is complete, click the trackwheel to view the menu, and
then click Send.

You return to the Messages screen. If you are in an area of wireless coverage that
is sufficient for sending SMS messages, a check mark appears beside the message
within a short period of time. This icon indicates that your message was
transmitted successfully. You can send SMS messages if GSM, gprs, or GPRS and
one or more bars appear with the wireless coverage indicator in the handheld
status section of the screen.

Note: In the Options application, on the SMS screen, if you set the Delivery Reports
field to On, a D appears with the check mark icon when the message is delivered to
your contact. Refer to "SMS" on page 259 for more information.

You can use the cut, copy, and paste feature when you type SMS messages. Refer to
"Using cut, copy, and paste" on page 59 for more information.

To send an SMS message to a one-time recipient

You can send an SMS message without adding the recipient to your Address
Book, by selecting the [Use Once] option.

Note: This send option is a shortcut method and the recipient’s information is NOT
added to your Address Book.

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select [Use Once] and click the trackwheel to view the menu. Click SMS. The
One Time SMS screen appears.

76 BlackBerry Wireless Handheld

Sending SMS messages

To screen menu - SMS item

3. Type an SMS-compatible phone number for your contact. Click the
trackwheel to view the menu, and then click Continue.

4. Type a message.

5. After your message is complete, click the trackwheel to view the menu, and
then click Send.

You return to the Messages screen, and you can view the status of your sent
message.

To send messages using links

Your handheld recognizes phone numbers in the body of messages and converts
them into links. You can select an underlined link and, if the phone number is an
SMS-compatible phone number, use it to send an SMS message.

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a received message that contains a link. Click the trackwheel to view
the menu, and then click Open.

3. Select the SMS-compatible phone number link to which you want to send a
message. Click the trackwheel to view the menu, and then click SMS.

4. Type your message.

5. After your message is complete, click the trackwheel to view the menu, and
then click Send.

Handheld User Guide 77

SMS messages

You return to the Messages screen, and you can view the status of your sent
message.

Note: Links can also appear in the other handheld applications. You can send SMS
messages from any of those applications by following the procedure described above.

Setting SMS options

You can customize options for your SMS messages. Refer to "SMS" on page 259 for
more information.

Using AutoText in SMS messages

The AutoText feature automatically replaces certain text that you type with
preprogrammed text. By configuring the default AutoText entries and adding
new ones to meet your specific needs, you can use AutoText to automatically
perform the following actions:

• compose frequently used phrases or messages with a few keystrokes

• correct commonly misspelled words

• replace abbreviations and acronyms with complete words

• insert phrases in a message by typing only one keyword

• insert punctuation and symbols in your message without using the Alt key or
the symbols library

To add a new AutoTex t entr y

You can customize the AutoText database by adding your own entries. For
example, if you frequently ask friends to join you for lunch at noon at a local
restaurant, you can create an AutoText entry that replaces a few keystrokes with
the message Join me for lunch at Joe’s at noon?

1. On the Home screen, click the Options icon. The Options screen appears.

2. Click AutoText. The AutoText screen appears with a list of default entries.
Click the trackwheel to view the menu, and then click New. The AutoText:
New screen appears.

3. In the Replace field, type a short form for the message that you use frequently.
For this example, type the text jnoon.

78 BlackBerry Wireless Handheld

Using AutoText in SMS messages

4. In the With field, type the replacement text. For this example, type the text
Join me for lunch at Joe’s at noon?

5. In the Using field, press the Space key until the preferred option appears.

Note: If you select SmartCase, the capitalization of the AutoText entry changes
depending on the context of the sentence in which it is used. For example, if the word
appears at the beginning of a sentence, it is capitalized automatically.

If you select Specified Case, the capitalization of the AutoText entry appears exactly as
you have typed it in the Replace field.

6. In the Locale field, press the Space key until the locale in which you want
your new AutoText entry to be available appears. The default is your
handheld’s default locale. The list of AutoText entries changes depending on
the locale that you select for your handheld. When you add new entries, you
can set whether you want them to be available in all locales or in a specific
locale only.

Note: The locale that you set on this screen does not change the locale for your
handheld. You can change your default locale in the Options application, on the
Localization screen. Refer to "Localization" on page 252 for more information.

7. Click the trackwheel to view the menu, and then click Save.

AutoText: New screen menu - Save item

The new AutoText entry appears in the AutoText entries list, in alphabetical order.
When you use this AutoText entry in a message and press the Space key, the
corresponding text is inserted into your message.

Note: Any AutoText entries that you create work in email, PIN, and SMS messages.

You can edit, delete, or search for AutoText entries at any time. Refer to "Using AutoText"
on page 54 for more information on using AutoText.

Handheld User Guide 79

SMS messages

To use your AutoText entry in an SMS message

You can use your new entry by typing the keyword letters while you are
composing an SMS message.

1. On the Home screen, click the Compose icon. The To screen appears.

2. Select a contact for whom you have an SMS-compatible number saved in the
Address Book. Click the trackwheel to view the menu and then click SMS.

Note: If the Address Book entry for your recipient contains multiple phone numbers,
you are prompted to select to which one the SMS message should be sent. Click the
number that you want to use.

3. Type your message. As you type, use the AutoText keyword. For this
example, type the text jnoon and press the Space key.

SMS message - AutoText keyword

4. The keyword is replaced with the text that you specified. For this example,
jnoon is replaced with Join me for lunch at Joe’s at noon?

80 BlackBerry Wireless Handheld

Reading SMS messages

SMS message - AutoText-replaced text

5. After your message is complete, click the trackwheel to view the menu, and
then click Send.

You return to the Messages screen.

Reading SMS messages

When you receive a new SMS message, your handheld displays notification on
the Home screen, and provides other notification, depending on how you have
configured your handheld’s notification profiles.

Note: If you receive an all-points bulletin SMS message from your service provider or
network operator, the open SMS message appears on your screen. You must
acknowledge the message to close it. The message does not appear on the Messages
screen.

To read an SMS message

1. On the Home screen, click the Messages icon. The Messages screen appears.
Messages are listed in chronological order, grouped by date.

Handheld User Guide 81

SMS messages

Messages screen - SMS messages

2. Select a received SMS message and click the trackwheel to view the menu.
Click Open.

3. The new message appears on your screen at the top of a session view. A
session view shows the messages that have been sent to or received from the
contact, enabling you to read your SMS message in context. If necessary, use
the trackwheel to scroll to view the earlier messages.

Open SMS message

Received SMS messages options

After you read the SMS message, click the trackwheel to view the menu, and then
click one of the following menu items:

Mark Unopened: This action marks the current SMS message as unopened. When
you return to the Messages screen, the unopened icon is displayed. Refer to
"Marking messages as unopened" on page 98 for more information.

82 BlackBerry Wireless Handheld

Reading SMS messages

Save: This action saves the open SMS message. As with email and PIN messages,
SMS messages that are saved on the handheld are copied to the Saved Messages
screen. Refer to "Saving messages" on page 91 for more information.

Reply: This action sends a reply to the sender of the open SMS message.

Forward: This action forwards the open SMS message to a contact that you

specify.

Delete: This action deletes the open SMS message. Refer to "Deleting messages
and phone call logs" on page 108 for more information on deleting messages.

Email: This action sends an email message to the sender or a recipient of the open
SMS message. It is only available when your cursor is at the top of the open SMS
message and an email address for this contact is saved in your Address Book.

PIN: This action sends a PIN message to the sender or a recipient of the open SMS
message. It is only available when your cursor is at the top of the open SMS
message and a PIN for this contact is saved in your Address Book.

Call: This action places a phone call to the sender or a recipient of the open SMS
message. It is only available if a phone number for this contact is saved in your
Address Book.

SMS: This action sends an SMS message to the sender or a recipient of the open
SMS message. It is only available if a phone number for this contact is saved in
your Address Book.

Show Address: This action shows the full SMS-compatible phone number of the
recipient or sender. It is only available when your cursor is at the top of the open
SMS message with a person’s name showing as it appears in an Address Book
entry.

Show Name: This action shows the first and last name of the sender or the
recipient. It is only available if your cursor is at the top of the open SMS message
with the full SMS-compatible phone number for the contact showing and if the
contact is included in your Address Book.

Add to Address Book: This action adds the sender of the SMS message to your
Address Book. It is only available if the contact is not saved in your Address Book.

Remove History: This action removes previous SMS messages from the session
view.

Previous Item: This action closes the current item and opens the previous item (if
a previous item exists).

Handheld User Guide 83

SMS messages

Next Item: This action closes the current item and opens the next item (if a next
item exists).

Next Unopened Item: This action closes the current item and opens the next
unopened item (if an unopened item exists).

Removing the history from SMS messages

You can remove previous SMS messages from the session view by removing the
history.

To remove SMS message history

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a sent or received SMS message and click the trackwheel to view the
menu. Click Open.

Note: The Remove History menu option is only available if you select an SMS message
that contains a history.

3. The SMS message appears on your screen at the top of a session view. Select
the message that you want to remove from the session view and click the
trackwheel to view the menu. Click Remove History.

Open SMS message menu - Remove History item

Note: You cannot remove the most recent SMS message from the session view.

84 BlackBerry Wireless Handheld

Tips for SMS messages

The SMS message that you select and all prior SMS messages that you sent to or
received from the contact in this thread are no longer listed in the session view.
The individual messages are still listed on the Messages screen.

Tips for SMS messages

Composing messages

•

Press C to compose a new message in the Messages or Saved Messages applications.

• Hold the Alt key and roll the trackwheel to scroll horizontally in any application in which you

can type or view text.

• Press the Space key twice to insert a period when you are typing text (the letter that follows

the period is capitalized automatically).

• Type the first letters of the name, or the initials separated by a space, to find a specific contact

on the To screen.

• Press and hold a letter to capitalize it (you must have Key Rate enabled).

• When you are typing text or composing a message, hold a letter and roll the trackwheel to

scroll through other characters. When the desired character appears, release the letter.

• Press the Alt key and the Right Shift key to turn on CAP-lock mode. Press a Shift k ey to turn it

off.

• Press the Left Shift key and the Alt key to turn on NUM-lock mode. Press the Alt key to turn it

off.

Using cut, copy, and paste

•

Press the Alt key and click the trackwheel to enter selection mode.

• Hold a Shift key and roll the trackwheel to select the next character. Roll the trackwheel to

select the line of text.

• In selection mode, press the Alt key and click the trackwheel to copy the selected text or

character.

• In selection mode, press the Backspace key to delete the selected text or character.

• Press the Escape button to exit selection mode.

• Press a Shift key and the Backspace key to cut the selected text or character.

• Press a Shift key and click the trackwheel to paste the selected text or character.

Reading messages

•

To open messages quickly, on the Messages screen, press the Enter key or double-click the
trackwheel.

• Hold the Alt key and roll the trackwheel to move up or down a page on the Messages screen.

Handheld User Guide 85

SMS messages

Press the Enter key to move down a page in an open message. Press the Alt key and the

•

Enter key to move up a page.

• Press T to go to the top of the message list. Press B to go to the bottom.

• Press N to go to the next date on the Messages screen.

• Press P to go to the previous date on the Messages screen.

• Press U to go to the next unread item on the Messages screen.

• Press R in an open SMS message or on the Messages screen to reply to the sender.

• Press F in an open message or on the Messages screen to forward the message.

86 BlackBerry Wireless Handheld

Chapter 4

Managing messages and phone call logs

This section provides information on the following topics:

• Filing email messages

• Using wireless email reconciliation

• Saving messages

•Editing messages

• Resending messages

• Marking messages as opened

• Marking messages as unopened

• Searching messages and phone call logs

• Managing phone calls on the Messages screen

• Deleting messages and phone call logs

• Tips for managing messages and phone call logs

Managing messages and phone call logs

Filing email messages

After you install the desktop software and reconcile your email messages, you can
file email messages into folders. Refer to the
information on manual email reconciliation.

The first time that you reconcile your email messages between your handheld and
your desktop, the names and structure of the folders in your desktop email
program are imported to your handheld. When you file an email message on your
handheld and synchronize with your desktop, the message is moved and filed as
you have specified.

Intellisync Online Help

for more

Note: You can only file email messages if you have integrated your desktop software
with an enterprise email account. Refer to the
on your integration options.

If you enable wireless email reconciliation, the names and structure of the folders
in your desktop email program are imported to your handheld automatically.
When you file messages on your handheld, the messages on your desktop are also
filed. Refer to "Using wireless email reconciliation" on page 90 for more
information.

Note: You cannot file PIN messages.

You cannot create a new folder on your handheld. If you want a new folder on your
handheld, you must create it in your desktop email program, and then reconcile your
email messages to transfer the new folder to your handheld.

Integration with
enterprise email

account

If you are a Microsoft Exchange user, and you set up personal folder email
reconciliation, you must reconcile your personal folders manually, even if
you have enabled wireless email reconciliation on your handheld. Refer to
the Intellisync Online Help for more information on configuring email
reconciliation and reconciling email.

Getting Started Guide

for more information

To file email messages

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select the email message that you want to file and click the trackwheel to view
the menu. Click File. The Select Folder screen appears.

88 BlackBerry Wireless Handheld

Filing email messages

Messages screen menu - File item

3. Select the folder in which you want to store the message. To expand the
folders that appear on the Select Folder screen, select a folder that has a plus
sign (+) beside it, and click the trackwheel to view the menu, and click
Expand.

Tip: To collapse folders, select a folder with a minus sign (-) beside it, click the
trackwheel to view the menu, and then click Collapse.

4. After you select the folder in which you want to file the message, click the
trackwheel to view the menu. Click File.

Select Folder screen menu - File item

Handheld User Guide 89

Managing messages and phone call logs

You return to the Messages screen.

Tip: You can also file an open message. While you are reading a message, click the
trackwheel to view the menu and click File.

If you do not want to show filed messages in the Messages application, on the Message
List Options screen, set the Hide Filed Messages option to Yes. To locate your filed
email message, you must perform a search. Refer to "Searching in folders" on page 102
for more information.

When a message arrives at your handheld, it appears in the Inbox folder. If you file an
email message but want to remove it from the folder in which you have filed it, file the
message in the Inbox folder.

Using wireless email reconciliation

You can use wireless email reconciliation to automatically reconcile messages
between your desktop email program and your handheld. If you enable wireless
email reconciliation, any message that you file, or delete on your handheld is also
filed, or deleted on your desktop and likewise, messages that are filed, or deleted
on the desktop are also changed on the handheld.

Tip: Read and unread messages will also be reconciled between your desktop and
handheld if your handheld is enabled for wireless email reconciliation on the BlackBerry
Enterprise Server version 3.6 or later for Microsoft Exchange.

Note: To use wireless email reconciliation, your handheld must meet one of the
following conditions:

• If your handheld is integrated with an enterprise email account, your handheld must

be enabled for wireless email reconciliation on BlackBerry Enterprise Server version

3.6 or later for Microsoft Exchange, or on BlackBerry Enterprise Server version 2.2 or
later for Lotus Domino.

• If your handheld is integrated with a new or existing ISP email account, your

handheld must be enabled for wireless email reconciliation on version 1.7 or later of
the BlackBerry Web Client.

Contact your system administrator or service provider for more information on whether
you can use wireless email reconciliation.

To enable wireless email reconciliation

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Click the trackwheel to view the menu and click Options. The Message List
Options screen appears.

90 BlackBerry Wireless Handheld

Saving messages

3. In the Wireless Reconcile field, press the Space key until Ye s appears.

4. In the Conflicts field, set which location should dominate if a message has
been moved or deleted from both your handheld and your desktop. Press the
Space key until the preferred option appears.

5. Click the trackwheel to view the menu, and then click Save.

Your messages will be automatically filed or deleted over the wireless network.

To reconcile email messages from your handheld

If you have enabled wireless email reconciliation, changes made to messages on
your handheld are reflected on your desktop within a short period of time. If
there are pending changes on your handheld that you want to reconcile, you can
reconcile the email messages from your handheld manually.

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Click the trackwheel to view the menu and click Reconcile Now.

Your handheld reconciles email messages between your handheld and desktop
email program.

Saving messages

You can save messages that you want to keep for future reference. If you delete
messages on your handheld to free memory space, saved messages are not
automatically deleted.

Note: You cannot save phone call logs in the Saved Messages application. If you want to
keep the details of a phone call, edit the notes that are associated with the call and
forward them to the email address that is associated with your handheld. You can save
that email message to keep the details of the phone call.

To save a sent or received message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a received or sent message and click the trackwheel to view the menu.
Click Open.

Handheld User Guide 91

Managing messages and phone call logs

3. In the open message, click the trackwheel to view the menu and click Save. A
Marking item as saved dialog box appears briefly on the screen. The message

is copied to the Saved Messages screen but also remains on the Messages
screen.

Open message - Marking item as saved dialog box

4. Click the trackwheel to view the menu and click Close. The Messages screen
appears. Press the Escape button to return to the Home screen.

5. Click the Saved Messages icon. The Saved Messages screen appears with a
copy of the message. The original message remains on the Messages screen.

Saved Messages screen - saved message

After the message is saved, you can delete the message from the Messages screen.
Refer to "Deleting messages and phone call logs" on page 108 for more
information on deleting messages.

92 BlackBerry Wireless Handheld

Saving messages

To remove messages from the Saved Messages screen

If you want to delete a saved message, you must delete it from the Saved
Messages screen.

Warning: If you delete a message from the Messages screen and from the Saved
Messages screen, the message no longer appears anywhere on your handheld.

1. On the Home screen, click the Saved Messages icon. The Saved Messages
screen appears.

2. Select a saved message and click the trackwheel to view the menu. Click
Delete.

3. A dialog box appears that prompts you to confirm before the message is
deleted. Click Delete.

You return to the Saved Messages screen, and the message is no longer listed.

Integration with
enterprise email

account

If you have integrated your desktop software with an enterprise email
account and your handheld has wireless reconciliation enabled, email
messages deleted from your handheld are also deleted from your
desktop email program. If you enable this feature, saved messages that
you delete from your handheld are also deleted from your desktop during
wireless email reconciliation.

To save a draft of an email or PIN message

You might want to save an email or PIN message that you have not yet finished
composing, so that you can complete and send it later.

Note: When you save a draft of an email or PIN message, the message appears on the
Messages screen only; it does not appear on the Saved Messages screen. If your
handheld must delete old messages to free memory space, it might delete drafts.

1. On the Home screen, click the Compose icon. The To screen appears.

2. While you are composing an email or PIN message, click the trackwheel to
view the menu and click Save Draft. The Messages screen appears.

Handheld User Guide 93

Managing messages and phone call logs

Composing a message menu - Save Draft item

A icon beside the email or PIN message indicates that the message is saved but
has not been sent. Open the message to resume composing it. You can save, send
or delete the message.

Editing messages

After you send an email or PIN message, you can edit its text and add or change a
recipient, and then send it again.

To edit an email or PIN message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a sent email or PIN message that you want to edit and click the
trackwheel to view the menu. Click Open.

3. In the open message, click the trackwheel to view the menu, and then click
Edit. The text of the message appears.

94 BlackBerry Wireless Handheld

Editing messages

Opened message menu - Edit Message item

4. After you make changes to the message, click the trackwheel to view the
menu, and then click Send.

You return to the Messages screen.

To change the recipient of an email or PIN message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a sent message for which you want to change the recipient and click the
trackwheel to view the menu. For this example, select a sent email message
and click Open.

3. In the open message, click the trackwheel to view the menu, and then click
Edit. The text of the message appears.

4. In the To field, select the recipient of the message. Click the trackwheel to
view the menu and click Change Address. The Select Address screen
appears.

5. Select the new recipient of the message and click the trackwheel to view the
menu. Click Email.

6. Make any additional changes to the message and click the trackwheel to view
the menu. Click Send.

Handheld User Guide 95

Managing messages and phone call logs

You return to the Messages screen and the edited message is sent to the new
recipient.

Note: You can also change the address of a message when you compose it. In the
message, scroll to the To field to select the recipient of the message. Click the
trackwheel to view the menu and click Change Address. Select the new recipient and
click the trackwheel to view the menu. Click the send method (email or PIN).

If you want to change the recipient of a message after you have sent it, you must use the
same send method as you used for the original message.

Resending messages

If, for some reason, your SMS, PIN, or email message is not sent properly on the
first attempt, you can resend the message.

Note: If you want to resend an email message due to a failed transmission, scroll to the
top of the original message to determine why it was not sent properly. Refer to
"Message status field error messages" on page 278 for more information.

To resend a message

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select the sent message that you want to resend and click the trackwheel to
view the menu. Click Open.

3. The text of the message appears. Click the trackwheel to view the menu and
click Resend.

Sent message menu - Resend item

96 BlackBerry Wireless Handheld

Marking messages as opened

When you resend a message that was sent successfully on the first attempt, a copy
of the original message is sent and the original message remains on the Messages
screen.

When you resend a message that was not sent successfully on the first attempt,
the original message is sent again.

Marking messages as opened

If you have many email, PIN, or SMS messages that you have not read on your
handheld, but you have read them on your desktop, you might want to mark
them as opened.

Note: You cannot mark placed or received phone calls on the Messages screen as
opened. You can mark missed phone calls as opened.

Integration with
enterprise email

account

If your handheld is enabled for wireless email reconciliation on BlackBerry
Enterprise Server version 3.6 or later for Microsoft Exchange and you mark
messages as opened, the messages are also marked as opened on your
desktop. Refer to "Using wireless email reconciliation" on page 90 for
more information on enabling this feature.

To mark a message as opened

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select an unopened message and click the trackwheel to view the menu. Click
Mark Opened.

Messages screen menu - Mark Opened item

Handheld User Guide 97

Managing messages and phone call logs

The message is marked as opened.

To mark all messages as opened

1. On the Home screen, click the Messages icon. The Messages screen appears.

2. Select a date field. Click the trackwheel to view the menu and click Mark
Prior Opened.

Messages screen menu - Mark Prior Opened item

All messages in the list prior to the date that you select are marked as opened.

Marking messages as unopened

You can mark email, PIN, or SMS messages on your handheld as unopened. This
is helpful if you have opened an important message and you want to remind
yourself to reread and respond to the message at a later time.

Note: You cannot mark placed or received phone calls on the Messages screen as
unopened. You can mark missed phone calls as unopened.

Integration with

enterprise email

account

To mark a message as unopened

1. On the Home screen, click the Messages icon. The Messages screen appears.

98 BlackBerry Wireless Handheld

If your handheld is enabled for wireless email reconciliation on BlackBerry
Enterprise Server version 3.6 or later for Microsoft Exchange and you
mark messages as unopened, the messages are also marked as unopened
on your desktop. Refer to "Using wireless email reconciliation" on page 90
for more information.

Searching messages and phone call logs

2. Select an opened message and click the trackwheel to view the menu. Click
Mark Unopened.

Messages screen menu - Mark Unopened item

The message is marked as unopened.

Searching messages and phone call logs

Use the Search Messages application to locate specific messages and phone call
logs. You can specify and save the terms of several searches and use them at any
time, or you can perform a one-time search. There are several default searches
preprogrammed on your handheld.

Tip: You can also search for messages on the Messages and Saved Messages screens.

You do not need to complete all the fields on the Search Messages screen. The more
fields that you complete, the narrower the search is.

Integration with

enterprise email

account

You can only search for the email messages that you have saved in folders
if you have integrated your desktop software with an enterprise email
account.

You must reconcile your email messages using your desktop software
before the names and structures of the folders in your desktop email
program are imported to your handheld. Refer to the
for more information on reconciling email messages manually. Refer to
"Using wireless email reconciliation" on page 90 for more information on
reconciling email messages over the wireless network.

Intellisync Online Help

Handheld User Guide 99

Managing messages and phone call logs

To perform a search

1. On the Home screen, click the Search Messages icon. The Search screen
appears.

2. In the Name field, type a name, email address, PIN, or phone number.

Tip: In the Search Messages application, you can retrieve a name that is stored in your
Address Book instead of typing it. With your cursor in the Name field, click the
trackwheel to view the menu, and then click Select Name. On the Select Address
screen, select the name for which you want to search. Click the trackwheel to view the
menu and click Continue. You return to the Search screen and the name that you
selected appears in the Name field.

3. In the In field, press the Space key until the preferred address field appears.

4. In the Subject field, type the keywords that you want to find. When you type
text in this field, the Search Messages application searches for phrases that
contain these characters in the subject line of email and PIN messages.

5. In the Message field, type the keywords that you want to find. When you type
text in this field, the Search Messages application searches for phrases that
contain these characters in the body of email, PIN, SMS messages, and phone
call notes.

Search screen - specifying keywords

Integration with

enterprise email

account

If you are searching for email messages, select the folder in which you
want to search. The default is All Folders, but you can select a specific
folder. In the Folder field, press the Space key. The Select Folder screen
appears, listing the structure of your folders. Select the folder in which
you want to search and click the trackwheel to view the menu. Click
Select Folder. Refer to "Searching in folders" on page 102 for more
information on navigating and searching in folders.

100 BlackBerry Wireless Handheld