BlackBerry
Wireless
Handheld™
User Guide
User Guide, BlackBerry 5790 Wireless Handheld™
900 Mobitex Networks
BlackBerry 5790 Wireless Handheld™ Model Number: RAM10MN
Last modified: 15 July 2004
Part number: PDF-07504-001
At the time of publication, this documentation complies with handheld software version 4.0.
© 2004 Research In Motion Limited. All Rights Reser ved. The BlackBerry and RIM families of related marks , images,
and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, “Always On, Always
Connected”, the “envelope in motion” symbol, BlackBerry, and the BlackBerry logo are registered wit h the U.S. Patent
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Microsoft and Outlook are registered trademarks of Microsoft Corporation in the United States and/or other countries.
IBM, Lotus, Domino, and Lotus Notes are trademarks of International Business Machines Corporation in the United
States, other countries, or both. Javascript is a tradema rk of Sun Microsystems, Inc. in the United Sta tes and other
countries.
All other brands, product names, company names, trademarks, and service marks are the properties of their respective
owners.
The BlackBerry handheld and/or assoc iated software are protected by co pyright, international treaties, and various
patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents are regist ered or pe nd ing in var ious coun tries around the world. Visit
www.rim.com/patents.shtml for a current listing of applicable patents.
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Published in Canada
4
Contents
Enterprise activation .....................................................7
Email messages ...............................................................9
PIN messages ................................................................15
Attachments ..................................................................17
Synchronizing data .....................................................19
Backing up and restoring handheld data ...........21
Typing ............................................................................. 23
Browser ........................................................................... 25
Downloading ................................................................29
Contacts .........................................................................31
Calendar .........................................................................35
Tasks ................................................................................39
Memos ............................................................................41
Alarm ...............................................................................43
Calculator .......................................................................45
Date and time ..............................................................47
Profiles ............................................................................ 49
Screen display ...............................................................51
Language .......................................................................53
Power and battery .......................................................55
Network coverage .......................................................57
Security ........................................................................... 59
Service books ................................................................65
Storage mode ...............................................................67
Frequently asked questions .....................................69
Tips ...................................................................................91
Legal notice ...................................................................97
Index ................................................................................99
5
6
Enterprise activation
• About enterprise activation
• Activate the handheld over the wireless
network
About enterprise activation
Use the enterprise activation feature to integrate
your handheld with your corporate Microsoft®
Outlook® or IBM® Lotus® Domino® email
account if you have access to BlackBerry
Enterprise Server version 4.0. You can also use this
feature to load or restore handheld data that was
saved as part of an automatic wireless backup, a
personal information management
synchronization, or a wireless email reconciliation.
If you have access to BlackBerry Enterprise Server
version 4.0, and Enterprise Activation does not
appear in the handheld options, verify with your
service provider that your handheld has been
provisioned for enterprise activation. If your
handheld is provisioned for the service and the
option does not appear, contact your system
administrator.
If you do not have access to BlackBerry Enterprise
Server version 4.0, see the printed documentation
that accompanied your handheld for more
information on integrating your handheld with an
email account.
Activate the handheld over the
wireless network
In the handheld options, click Enterprise
Activation. Type your corporate email address and
the password provided to you by your system
administrator. Click the trackwheel. Click Activate.
Related topic
Why are some messages already on my handheld?
Note:
If your handheld has not yet been activated, or if
you are upgrading the software, the Enterprise
Activation icon might appear on the Home screen.
Click the icon to verify the status of the activation.
If the icon does not appear on the Home screen, in
the handheld options, click Enterprise Activation
to verify the activation status.
7
8
Email messages
• Open a message
• Send an email message
• Save draft messages
• Add multiple contacts to a message
• Set the importance level
• Change sent messages
• Manage messages
• File messages
• Delete multiple messages
• Mark messages as opened or unopened
• Search for a message
• Use saved searches
• Search for a specific contact
• Search for a subject
• Save a copy of messages sent from the
handheld
• Add an email signature
• Set an out of office reply
• Create an email filter
• Set folder redirection
• Email and PIN messages — frequently asked
questions
Open a message
An unopened email message appears in the
messages list with a closed envelope icon. After
you open the message, the closed envelope
changes to an open envelope.
Send an email message
1. In the messages list, click the trackwheel.
2. Click Compose Email.
3. Click [Use Once].
4. Click Email.
5. Type an email address.
6. Click the trackwheel.
7. Click Continue.
8. Type a message.
9. Click the trackwheel.
10. Click Send.
Notes:
If you have added contacts to the address book,
you can select a contact from the list after you
click Compose Email.
If your handheld is integrated with multiple email
services, you can select the service from which
your message should be sent. At the top of the
message, in the Using field, press the Space key
until the preferred service appears. All subsequent
messages are also sent from this service.
Save draft messages
To save a draft of a message, click the trackwheel.
Click Save Draft.
Add multiple contacts to a message
To send a message to multiple contacts, click the
trackwheel. Click Add To, Add Cc, or Add Bcc.
To attach a contact to a message, click the
trackwheel. Click Attach Address.
Set the importance level
When composing a message, click the trackwheel.
Click Options. Set the Importance field to High,
Normal, or Low. Save your changes.
9
Change sent messages
To change the text in a sent message and resend
it, open the message. Click the trackwheel. Click
Edit. Change the text. Click the trackwheel. Click
Send.
To change the recipient of a sent message and
resend it, open the message. Click the trackwheel.
Click Edit. Select a contact. Click the trackwheel.
Click Change Address. Click a new contact. Click
Send.
To resend your message to the same contact, open
the message. Click the trackwheel. Click Resend.
View filed messages
To display all filed messages in the messages list,
in the messages options, click General Options.
Set the Hide Filed Messages field to No.
To view messages within a specific folder, in the
messages list, click the trackwheel. Click View
Folder. Click a folder. Click Select Folder.
Note:
To view sent messages, in the messages list, click
the trackwheel. Click View Folder. Click Sent Items.
Click Select Folder.
Manage messages
Open a message. Click the trackwheel. Perform
one of the following actions:
• Save
• Reply
• Forward
• Reply To All
• Delete
To remove the original message from a reply, click
the trackwheel. Click Delete Original Text.
File messages
To file a message, click the message. Click File.
Click a folder. Click File.
Notes:
To expand a folder, click a folder with a plus sign
(+) beside it. Click Expand.
To collapse a folder, click a folder with a minus
sign (-) beside it. Click Collapse.
Related topics
Can I file messages?
View filed messages
Delete multiple messages
Hold the Shift key and select a series of messages.
Press the Delete key.
To delete sent and receiv ed message s prior to and
including a date, click a date. Click Delete Prior.
Note:
When you reconcile your handheld with your
mailbox, any messages that you deleted from y our
handheld using the Delete Prior option are not
deleted from your mailbox.
Related topic
Reconcile deleted messages
Mark messages as opened or
unopened
To change the status of a message, click the
message. Click Mark Opened or Mark Unopened.
To change the status of multiple unread messages
to “read”, click a date field. Click Mark Prior
Opened.
Search for a message
1. In the messages list, click the trackwheel.
2. Click Search.
10
3. Type the search criteria.
4. Click the trackwheel.
5. Click Save.
6. Add a name and a shortcut key for your
search.
7. Click the trackwheel.
8. Click Save.
Note:
You can search for messages without saving the
search. After you type the criteria, click the
trackwheel. Click Search.
Save a copy of messages sent from
the handheld
Set this option to save messages sent from your
handheld to the Sent Items folder in your mailbox.
1. In the messages options, click Email Settings.
2. Set the Save Copy In Sent Folder field to Yes.
3. Click the trackwheel.
4. Click Save.
Note:
Set the save copy option for each message service
on your handheld.
Use saved searches
1. In the messages list click the trackwheel.
2. Click Search.
3. Click the trackwheel.
4. Click Recall.
5. Click a search. Perform one of the following
actions:
• Select Search
• Edit Search
• Delete Search
To view the terms of your last search quickly, in
the search list, click the trackwheel. Click Last.
Search for a specific contact
To search for all messages from a specific sender,
click the message. Click Search Sender.
To search for all messages sent to a specific
recipient, click the message. Click Search
Recipient.
Search for a subject
To search for all messages with the same subject,
click a message. Click Search Subject.
Related topic
View filed messages
About email signatures
Your email signature is added to your email
messages after you send them. It does not appear
on your handheld when you compose the email
message.
To add a signature to messages sent from your
handheld, your handheld must be integrated with
an email account using BlackBerry Enterprise
Server version 4.0. Alternatively, you can add a
signature in the BlackBerry Desktop Software.
Note:
Set an email signature for each message service
on your handheld.
Add an email signature
1. In the messages options, click Email Settings.
2. Set the Use Auto Signature field to Yes.
3. Type a signature.
4. Click the trackwheel.
5. Click Save.
11
Related topic
About email signatures
About out of office reply
The out of office reply is automatically sent to
your contacts the first time that the contact sends
you an email message.
To set an out of office reply from your handheld,
your handheld must be integrated with an email
account using BlackBerry Enterprise Server version
4.0. Alternatively, you can set an out of office
reply in your mailbox.
Note:
Set an out of office reply for each message service
on your handheld.
Set an out of office reply
1. In the messages options, click Email Settings.
2. Set the Use Out Of Office Reply field to Yes.
3. Type a reply.
4. If you use an IBM Lotus Notes® mailbox, in
the Until field, set the date on which the out
of office reply should end.
5. Click the trackwheel.
6. Click Save.
Related topic
About out of office reply
About email filters
You create filters to specify which email messages
are forwarded to your handheld and which
messages remain in your mailbox. To forward
messages to your handheld, select Forward with
Level 1 Notification (sends messages with higher
priority) or Forward header only (sends messages
with only the To, Sent, From, and Subject fields of
messages).
If the message does not meet any filter criteria
and should not be forwarded, set the If no filters
apply, send email to handheld field to No.
Filters are applied to messages based on the order
in which the filters appear. If you create multiple
filters that could apply to the same message, you
must decide which one to apply first by placing
that filter higher in the list.
To create email filters on your handheld, your
handheld must be integrated with an email
account using BlackBerry Enterprise Server version
4.0. Alternatively, you can use the BlackBerry
Desktop Software to create email filters.
Note:
Set email filters for each message service on your
handheld.
Create an email filter
1. In the messages options, click Email Filters.
2. Click the trackwheel.
3. Click New.
4. Set the filter information.
5. Click the trackwheel.
6. Click Save.
Notes:
To add a contact to the From or Sent to fields ,
click the trackwheel. Click Select Name. Click a
name. Click Continue.
To mak e the filter detect messages from multiple
contacts, use a semi colon (;)to separate your
contacts in the From or Sent to fields.
Related topics
About email filters
Use email filters
Create a filter quickly
12
Use email filters
Click a filter. Perform one of the following actions:
• Enable filter
• Disable filter
• View
• Edit
• Delete
• Move up
• Move down
Create a filter quickly
In the messages list, click a message on which to
base your filter. Perform one of the following
actions:
• Create a filter based on the sender: Click
Filter Sender.
• Create a filter based on the subject: Click
Filter Subject.
Add a title and save the filter.
About folder redirection
If rules within your mailbox direct new messages
into different folders, you must specify which
desktop email folders should forward messages to
your handheld.
To set folder redir ection, your handheld must be
integrated with an email account using the
BlackBerry Enterprise Server version 4.0.
Alternatively, you can use the BlackBerry Desktop
Software to specify folder redirection settings.
Set folder redirection
1. In the messages options, click Email Settings.
2. Click the trackwheel.
3. Click Folder Redirection.
4. Select the check boxes.
5. Click the trackwheel.
6. Click Save.
Notes:
Make sure that you select the Inbox. If you do not
select the Inbox, email messages are not
forwarded from this folder.
To specify all of your folders for redirection,
including your Sent Items folder, select the Select
All check box. All email messages sent from your
mailbox also appear on your handheld.
Related topics
About folder redirection
View filed messages
How do I make chan ges to the folders on my
handheld?
Note:
Set folder redirection for each message service on
your handheld.
13
14
PIN messages
• About PIN messages
• Find your PIN
• Open a message
• Send a PIN message
• Save draft messages
• Add multiple contacts to a message
• Change sent messages
• Manage messages
• Delete multiple messages
• Mark messages as opened or unopened
• Search for a message
• Use saved searches
• Search for a specific contact
• Search for a subject
• Email and PIN messages — frequently asked
questions
About PIN messages
A personal identification number (PIN) uniquely
identifies each BlackBerry handheld on the
network. If you know the PIN of another
BlackBerry handheld user, you can send a PIN
message to that person. PIN messages are not
routed through an existing email account.
When your PIN message is delivered to the
recipient, a “D” appears with a check mark beside
the PIN message in the messages list.
Note:
If your handheld is integrated with an email
account using the BlackBerry Enterprise Server
version 4.0, your PIN is displayed on the
Enterprise Activation screen.
Send a PIN message
1. In the messages list, click the trackwheel.
2. Click Compose PIN.
3. Click [Use Once].
4. Click PIN.
5. Type a PIN number.
6. Click the trackwheel.
7. Click Continue.
8. Type a message.
9. Click the trackwheel.
10. Click Send.
Note:
If you have added contacts to the address book,
you can select a contact from the list after you
click Compose PIN.
Find your PIN
In the handheld options, click Status.
15
16
Attachments
• About address book attachments
• About file attachments
• Use address book attachments
• Open a file attachment
• Naviga te attachments
• Attachments — frequently asked questions
About address book attachments
Address book attachments contain contact
information for a specific user. When you add an
address book attachment to your email message,
recipients of your message can view and add your
contact information to their handheld address
books.
When you open a message that contains an
address book attachment, a book icon appears at
the bottom of the message with the name of the
attached contact.
About file attachments
You can view certain types of file attachments on
your handheld, including .zip, .htm, .html, .doc,
.dot, .ppt, .pdf, .wpd, .txt, and .xls files.
A message that contains a file attachment
appears in the messages list with a paperclip icon.
Related topic
Can I view file attachments on my handheld?
Use address book attachments
To view an address book attachment, in an open
message, click the trackwheel. Click View
Attachment.
To add the contact information to your address
book, when viewing an address book attachment,
click the trackwheel. Click Add to Address Book.
To update contact information, when viewing an
address book attachment, click the trackwheel.
Click Update Address.
Open a file attachment
1. Place your cursor in the name of the file
attachment.
2. Click the trackwheel.
3. Click Open Attachment.
4. Perform one of the following actions:
• Open an automatically generated table of
contents for the file attachment: Click the
Table of Contents.
• Open the complete file attachment: Click
Full Context.
5. Click Retrieve.
Navigate attachments
Some files contain embedded content such as
tables, footnotes, text boxes, and comments.
To open content that is embedded within a
document or spreadsheet, click a content link.
Click Retrieve. Press the Escape button to return to
the main attachment content.
To scroll horizontally in a spreadshee t, hold the Alt
key and roll the trackwheel.
To move to a specific cell within a spreadsheet,
click the trackwheel. Click Go to Cell. Ty pe the cell
coordinates and click the trackwheel.
To display the contents of a specific cell in a
spreadsheet, click the trackwheel. Click View Cell.
17
To switch to a different worksheet in a
spreadsheet, click the trackwheel. Click Select
Worksheet. Click a worksheet.
To view the previous worksheet in a spreadsheet,
click the trackwheel. Click Prev Sheet.
To view the next worksheet in a spreadsheet, click
the trackwheel. Click Next Sheet.
18
Synchronizing data
• About email reconciliation
• Set wireless email reconciliation
• Reconcile deleted messages
• About PIM synchronization
• Set wireless PIM synchronization
• Synchronization — frequently asked
questions
About email reconciliation
Email reconciliation means that any message that
you file or delete on your handheld is also filed or
deleted in your mailbox. Likewise, any changes
that you make to messages in your mailbox are
reflected on your handheld.
If your handheld integration option supports
wireless email reconciliation, changes are
automatically reconciled over the wireless
network. You can also configure wireless email
reconciliation options using the handheld.
If your handheld integration option does not
support wireless email reconciliation, changes are
reconciled using the BlackBerry Desktop Software.
See the
BlackBerry Desktop Software Online Help
for more information on manu a l ema il
reconciliation.
Related topic
Can I reconcile email messages over the wireless
network?
Set wireless email reconciliation
In the messages options, click Email
Reconciliation. Set the Wireless Reconcile field to
On.
Note:
Set wireless email reconciliation for each message
service on your handheld.
Related topic
Can I reconcile email messages over the wireless
network?
Reconcile deleted messages
To set how to reconcile deleted messages between
your handheld and mailbox, in the messages
options, click Email Reconciliation. Set the Delete
On field.
Note:
Set how to reconcile deleted messages for each
message service on your handheld.
Related topic
Delete multiple messages
About PIM synchronization
You can synchronize personal information
management (PIM) items such as tasks, memos,
contacts, and calendar entries so that the entries
on your handheld and in your desktop email
program are identical.
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0 and wireless PIM synchronization is enabled,
PIM items are synchronized over the wireless
network automatically. You can turn wireless PIM
synchronization on and off using the handheld.
19
If your handheld is integrated with an email
account using a BlackBerry Enterprise Server
version 2.1 or later and wireless calendar
synchronization is enabled, you can synchronize
your calendar entries over the wireless network.
You can synchronize other PIM items using the
BlackBerry Desktop Software.
See the
BlackBerry Desktop Software Online Help
for more information on synchron i z i ng PIM items
manually or configuring wireless calendar
synchronization using the desktop software.
Related topic
Can I synchronize PIM items over the wireless
network?
Set wireless PIM synchronization
In the tasks, memo, address book, or calendar
options, set the Wireless Synchronization field to
Yes.
You can set wireless calendar synchronizati on
using the BlackBerry Desktop Software. See the
BlackBerry Desktop Software Online Help
information.
Note:
If you enable wireless PIM synchronization on the
handheld, you cannot synchronize PIM items
using the deskto p s o ftware.
for more
Related topic
Can I synchronize PIM items over the wireless
network?
20
Backing up and restoring handheld data
• About backing up handheld data
• About restoring handheld data
About backing up handheld data
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0, settings on your handheld that would not be
saved in your desktop email program are backed
up over the wireless network automatically. These
settings include fonts, bookmarks, and other
handheld settings. Any information that is saved
as part of personal information management
synchronization or wireless email reconciliation is
not backed up.
If you are using the BlackBerry Desktop Software
with your handheld, back up your handheld data
using the Backup and Restore tool.
See the
BlackBerry Desktop Software Online Help
for more information on manual handheld data
backup.
About restoring handheld data
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0 and your handheld data is lost or erased, it
can be restored to your handheld using enterprise
activation. In the handheld options, click
Enterprise Activation. Type your corporate email
address and the password supplied by your system
administrator. Click the trackwheel. Click Activate.
If you are using the BlackBerry Desktop Software
with your handheld and you have a backup of
your handheld data on your computer, restore the
data using the Backup and Restore tool.
See the
BlackBerry Desktop Software Online Help
for more information on restoring handheld data
manually.
21
22
Typing
• Use AutoText
• Create an AutoText entry
• Change AutoText entries
• Cut or copy text
• Paste text
• Typing tips
• Enable tones when pressing keys
• Set the cursor speed
• Typing — frequently asked questions
Use AutoText
AutoText automatic ally r epl aces tex t that y ou ty pe
with the appropriate AutoText entry. Use AutoT ext
to correct spelling and to replace abbreviations
with complete wo rds.
Your handheld has built-in AutoText entries that
correct common mistakes. For example, AutoText
changes “hte” to “the”.
You create AutoText entries for your common
typing mistakes or for abbreviations. For example,
you might create an AutoText entry that replaces
“ttyl” with “talk to you later”.
To use AutoText, type an AutoText entry. Press the
Space key.
Create an AutoText entry
1. In the handheld options, click AutoText.
2. Click the trackwheel.
3. Click New.
4. In the Replace field, type the text to replace.
5. In the With field, type the text to appear.
6. In the Using field, set whether the entry is
capitalized exactly as typed (Specified Case)
or whether the entry is capitalized according
to its context (SmartCase).
7. Set the language.
8. Click the trackwheel.
9. Click Save.
Related topic
What is the Insert Macro menu item?
Change AutoText entries
To view your AutoText entries, in the handheld
options, click AutoText.
Click an AutoText entry. Perform one of the
following actions:
• Edit
• Delete
Cut or copy text
Click the trackwheel. Click Select. Select the
content. Click the trackwheel. Click Cut or Copy.
Paste text
Place the cursor where you want to insert the cut
or copied text. Click the trackwheel. Click Paste.
Typing tips
To type the alternate character on a key, press the
Alt key + the key.
To insert a symbol, press the Alt key + the Space
key.
23
To insert an accent, hold a letter and roll the
trackwheel.
To turn on CAP lock, press the Alt key + the Right
Shift key.
To turn on NUM lock, hold the Alt key + press the
Left Shift key.
Set the cursor speed
In the handheld options, click Screen/Keyboard.
Set the Key Rate field to Slow or Fast. Save your
changes.
Typing — frequently asked questions
• What is the Insert Macro menu item?
To turn off CAP lock or NUM lock, press the Right
Shift key.
Enable tones when pressing keys
In the handheld options, click Screen/Keyboard.
Set the Key Tone field to On. Save your changes.
What is the Insert Macro menu item?
The Insert Macro menu item enables you to insert
common variables, such as the current date or
current time, into your AutoText entries.
24
Browser
• About the BlackBerry Browser
• Go to a web page
• Use the browser
• Copy a link, image, or web page address
• Send a link or image in an email message
• Save web page requests
• Create a bookmark
• Change bookmarks
• Clear browser caches
• About TLS
• Browser — frequently asked questions
About the BlackBerry Browser
BlackBerry Browser is opti m ized fo r view i n g WML
and HTML web pages. If your handheld is
integrated using BlackBerry Enterprise Server,
BlackBerry Browser also enables you to view your
corporate intranet. Contact your system
administrator for more information.
Go to a web page
In the browser, click the trackwheel. Click Go To.
Type a web address. Click OK.
Notes:
To insert a period, press the Space key.
To insert a slash mark (/), press the Shift key + the
Space key.
The Go To dialog box trac ks the web addresses
that you type. To go to a web page on the list,
select the web address and click the trackwheel.
Use the browser
Navigate web pages using your handheld browser
the same way that you navigate using a desktop
browser.
To stop loading a web page, click the trackwheel.
Click Stop.
To follow a link, click the link. Click Get Link.
To view the previo us web page i n the history, clic k
the trackwheel. Click Back.
To view the next web page in the history , click the
trackwheel. Click Forward.
To go to your home page, click the trackwheel.
Click Home.
To view a list of the last 20 web pages that you
have visited, click the trackwheel. Click History.
To refresh the curr ent web page, click the
trackwheel. Click Refresh.
To view the address for the curr ent web page, click
the trackwheel. Click Page Address.
To view th e address for a link, click the link. Click
Link Address.
To view the address for an image, click the image.
Click Image Address.
To move the browser to the background to use
another program, click the trackwheel. Click Hide.
To close the browser, click the trackwheel. Click
Close.
25
Copy a link, image, or web page
address
On a web page, click a link or image. Click Link
Address, Image Address, or Page Address. Click
Copy Address.
Note:
A saved web page displays content that was
current at the time the web page was saved. To
update the content on a saved page, click the
trackwheel. Click Refresh.
Related topic
Paste text
Send a link or image in an email
message
1. On a web page, click a link or image.
2. Click Link Address or Image Address.
3. Click Send Address.
4. Click a contact.
5. Click Email <contact>.
6. Send your message.
Note:
To send a web page address in an email message,
on the web page, click the trackwheel. Click Send
Address. Click a contact. Click Email <contact>.
Send your message.
Save web page requests
While a web page is loading, you can save the
web page request in the messages list. Saving the
request to the messages list enables you to use
other programs while you are waiting for the web
page to load. Click the trackwheel. Click Save
Request.
You can also save a web page that has finished
loading to the messages list. Saving a fully loaded
web page enables you to open the text on the
web page at any time. On the web page, click the
trackwheel. Click Save Page.
Create a bookmark
Navigate to the web page that you want to
bookmark. Click the trackwheel. Click Add
Bookmark.
Change bookmarks
In the bookmarks list, click a bookmark. Perform
one of the following actions:
• Edit Bookmark
• Delete Bookmark
Related topic
Organize bookmarks into folders
Organize bookmarks into folders
In the bookmarks list, click a folder. Perform one of
the following actions:
• Add a folder: Click Add Subfolder.
• Open a bookmark folder with subfolders:
Click Expand.
• Close a bookmark folder with subfolders:
Click Collapse.
• Rename a folder: Click the trackwheel. Click
Rename Folder.
To move a bookmark into a folder, click a
bookmark. Click Move Bookmark. Roll the
trackwheel to the new loca tion. Click the
trackwheel.
26
Clear browser caches
In the browser options, click Cache Operations.
Click the trackwheel. Click the button for the type
of cache that you want to clear.
About TLS
Transport Layer Security (TLS) provides additional
authentication and security when you browse web
pages using the BlackBerry Browser.
If you are using the BlackBerry Desktop Software,
you can load TLS using the Application Loader
tool.
See the
BlackBerry Desktop Software Online Help
or contact your system administrator for more
information on loading optional programs.
27
28
Downloading
• Download an application
• Manage applications
• Prevent third-party applications from
transmitting data
• Enable browser push
• Downloading — frequently asked questions
Download an application
On a web page, click the link for the application.
Click Get Link. Click Download. Click OK.
Related topics
Why did a new program appear on my handheld?
Legal notice
Manage applications
To view a list of applications, in the handheld
options, click Applications.
To view details for a third-party application, click
the application. Click Properties.
To delete a third-party application, click the
application. Click Delete.
Related topic
Legal notice
Set notification for different types of browser push
information, including service load information
(web pages or applications), service indication
information (web page addresses or email
messages), or other types of information.
When you receive a notification, an icon appears
in the messages list. Depending on how you
configure browser push, other notifications might
also appear.
Notes:
If you set the browser push notification to Auto, a
dialog box might also appear, if specified by the
sender.
If you set the browser push notification to Prompt,
a dialog box always appears.
If you set the browser push notification to Reject,
you receive no additional notification.
Enable browser push
1. In the handheld options, click Browser Push.
2. Select one or more of the check boxes.
3. Set the options for the types of browser push
notification.
4. Click the trackwheel.
5. Click Save.
About browser push
Browser push enables you to receive content from
web applications without requesting it. For
example, you can receive updates or notifications
for weather, stock quotes, or news.
You can enable browser push for the BlackBerry
Browser, and set which hosts provide this
information to you.
Related topic
About browser push
Downloading — frequently asked
questions
• Why can’t I load a new program onto my
handheld?
• Why did a new program appear on my
handheld?
29
• What software version do I have on my
handheld?
Why can’t I load a new prog ram onto
my handheld?
Verify that your handheld radio is turned on and
that you are in a sufficient wireless coverage area.
See the printed documentation that accompanied
your handheld for more information on wireless
coverage levels.
Your handheld must also have sufficient available
memory to load a program.
If the program still does not load and your
handheld is integrated with an email account
using BlackBerry Enterprise Server, certain
programs might not be available to you. Contact
your system administrator for more information.
Why did a new program appear on
my handheld?
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0, your system administrator can provision
selected programs over the wireless network.
Contact your system administrator for more
information.
30
Contacts
• Add a contact
• Manage contacts
• Create a mailing list
• Manage mailing lists
• Manage contacts in mailing lists
• Create a category
• Apply categories to contacts
• View contacts by category
• Delete categori es
• Add contacts from your company address
book
• Contacts — frequently asked questions
Add a contact
In the address book, click the trackwheel. Click
New Address. Type the contact information.
Note:
To add a contact from a message, memo, or web
page, click the contact information. Click Add to
Address Book. Type any additional information.
Click the trackwheel. Click Save.
Manage contacts
Click a contact. Perform one of the following
actions:
• View
• Edit
• Delete
Create a mailing list
1. In the address book, click the trackwheel.
2. Click New Group.
3. Type a name for the mailing list.
4. Click the trackwheel.
5. Click Add Member.
6. Click a contact.
7. Click Continue.
8. Click the trackwheel.
9. Click Save Group.
Manage mailing lists
To manage mailing lists, click a mailing list.
Perform one of the following actions:
• View Group
• Edit Group
• Delete Group
Note:
When you delete a group, your contacts remain in
the address book.
Manage contacts in mailing lists
To manage contacts in a mailing list, click a
contact. Perform one of the following actions:
• View Member
• Change Member
• Delete Member
• Add Member
Note:
When you delete members from a group or delete
a group, the contact information for each member
of that group remains in the address book.
31
About categories
You create categories in which to group your
contacts. You can also narrow the contacts that
display in the address book based on categories.
More than one category can apply to a contact.
Category names are not case sensitive.
Categories are shared between the address book,
the task list, and the memos list, so if you make
changes in the address book, the changes are also
made in the memos and task lists.
Create a category
1. In the address book, click the trackwheel.
2. Click Filter.
3. Click the trackwheel.
4. Click New.
5. Type a name for the category.
6. Click the trackwheel.
Related topic
About categories
Apply categories to contacts
When creating or editing a contact, click the
trackwheel. Click Categories. To apply a category
to the contact, press the Space key. Save your
changes.
View contacts by category
To view all contacts in a category, in the address
book, click the trackwheel. Click Filter. Select a
category. Press the Space key.
Delete categories
In the address book, click the trackwheel. Click
Filter. Click a category. Click Delete. The category
is deleted, but any contacts to which the category
applied remain in the address book.
About remote address book search
To find and add contacts from your company
address book, your handheld must be integrated
with an email account using BlackBerry Enterprise
Server version 3.5 or later for Microsoft Exchange,
or BlackBerry Enterprise Server version 2.2 or later
for IBM Lotus Domino. Contact your system
administrator for more informationr.
Add contacts from your company
address book
1. In the address book, click the trackwheel.
2. Click Lookup.
3. Type the name of the contact.
4. Click the trackwheel.
5. After the search is complete, click the
trackwheel.
6. Click View Lookup.
7. Click a contact.
8. Click Add.
Notes:
You can also type part of the contact name to
widen the search results.
To add all the contacts found during the search,
click Add All.
Note:
To remove a specific category from the filter, clear
the check box beside the category.
32
Related topics
About remote address book search
Manage remote address book search results
Manage remote address book search
results
To view information for a contact, in the search
results, click a contact. Click View.
To delete a contact from the search results, click
the trackwheel. Click Delete.
To delete the search results, click the trackwheel .
Click Delete Lookup.
33
34
Calendar
• About the calendar
• Change the calendar view
• Use the calendar
• Schedule an appointment
• Schedule an appointment quickly
• Schedule a meeting
• Manage appointments and meetings
• Respond to meeting invitations
• Change meeting participants
• Calendar — frequently asked questions
About the calendar
Use the handheld calendar to view your
appointments and meetings in one of four views.
Day, Week, and Month views display all of your
appointments for the selected time period, while
Agenda view displays all of your scheduled
appointments in a list.
Change the calendar view
To change to another calendar view (Day, Week,
Month, or Agenda), click the trackwheel. Click a
view.
To change the default view when you open the
calendar, click Options. Set the Initial View field.
Use the calendar
To go to a specific date, click the trackwheel. Click
Go to Date. Set the date.
To go to the current date, click the trackwheel.
Click Today.
To move forward or back by a time period, click
the trackwheel. Click Prev or Next.
Schedule an appointment
1. In the calendar, click the trackwheel.
2. Click New.
3. Type the appointment details.
4. Set whether the appointment should recur,
and how frequently.
5. Click the trackwheel.
6. Click Save.
Notes:
If your appointment recurs, perform the following
actions:
Set the Every field to change the frequency of the
appointment. For example, to set an appointment
to recur every three days, set the Every field to 3.
Select the Relative Date check box for the
appointment to recur on a relative date. For
example, set an appointment to recur on the last
Friday of each month, or on the 28th of each
month.
In the Days field, set the days on which the weekly
appointment should recur. To select a day, press
the Enter key.
Related topics
Change the default reminder time for
appointments and meetings
About power off and reminders
35
Schedule an appointment quickly
1. In the calendar options, verify that the
Enable Quick Entry field is set to Yes.
2. In Day view, beside the start time, type the
subject of the appointment.
3. Type a location in parentheses ().
4. To change the start and end times, hold the
Right Shift key and roll the trackwheel.
5. Click the trackwheel.
Related topics
Change the default reminder time for
appointments and meetings
About power off and reminders
Change the default reminder time
for appointments and meetings
In the calendar options , set the Default Reminder
field. The default is 15 minutes.
Related topic
About power off and reminders
Schedule a meeting
1. In the calendar, click the trackwheel.
2. Click New.
3. Type the meeting details.
4. Set whether the meeting should recur.
5. Click the trackwheel.
6. Click Invite Attendee.
7. Click a contact.
8. Click Invite.
9. Click the trackwheel.
10. Click Save.
Notes:
If your meeting recurs, perform the following
actions:
• Set the Every field to change the frequency
of the meeting. For example, to set a meeting
to recur every three days, set the Every field
to 3.
• Select the Relative Date check box for the
meeting to recur on a relative date. For
example, set a meeting to recur on the last
Friday of each month or on the 28th of each
month.
• In the Days field, set the days on which the
weekly meeting should recur. To select a day,
press the Enter key.
Related topics
Change the default reminder time for
appointments and meetings
About power off and reminders
Manage appointments and meetings
To view your list of appointments in Month view,
click a day. Click View Appts.
To view or change the appointment or meeting
details, click the appointment or meeting. Click
Open. If you change a meeting, a prompt alerts
you to notify the meeting invitees.
To delete an appointment or meeting, click the
appointment or meeting. Click Delete. If you
delete a meeting, a prompt alerts you to notify the
meeting invitees.
Respond to meeting invitations
In an open meeting invitation, click the
trackwheel. Perform one of the following actions:
• Accept or Accept with comments
• Tentative or Tentative with comments
36
• Decline or Decline with comments
To check your calendar when replying to a
meeting invitation, click the trackwheel. Click
View Calendar.
Note:
If you delete a meeting invitation from the
messages list before you accept or decline it, the
appointment is deleted from your desktop
calendar.
Change meeting participants
Open the meeting. In an Accepted or Declined
field, click a contact. Perform one of the following
actions:
• Invite Attendee
• Change Attendee
• Remove Attendee
37
38
Tasks
• Create a task
• Use tasks
• Change the status of a task
• Create a category
• Apply categories to tasks
• View tasks by category
• Delete categori es
• Tasks — frequently asked q uestions
Create a task
1. In the task list, click the trackwheel.
2. Click New.
3. Type the task details.
4. Set a due date for the task.
5. Set whether the task should recur.
6. Click the trackwheel.
7. Click Save.
Note:
If your task recurs, perform the following actions:
• Set the Every field to change the frequency
of the task. For example, to set a task to recur
every three days, set the Every field to 3.
• Select the Relative Date check box for the
task to recur on a relative date. For example,
set a task to recur on the last Friday of each
month or on the 28th of each month.
• In the Days field, set the days on which the
weekly task should recur. To select a day,
press the Enter key.
Use tasks
Click a task. Perform one of the following actions:
• Open
• Mark Completed
• Mark In Progress
• Delete
• Delete Completed
Change the status of a task
To change a task to “Completed”, click the task.
Click Mark Completed.
To change the status of a task to “Waiting” or
“Deferred”, edit the Status field.
To change a “Completed” task to an “In-Progress”
task, click the task. Click Mark In Progress.
About categories
You create categories in which to group your
tasks. You can also narrow the tasks displayed in
the task list based on categories.
Category names are not case sensitive. More than
one category can apply to a task. If you use Lotus
Notes as your desktop email program, you can
apply more than one category to a task on your
handheld, but only one category will synchronize
with the task in your desktop email program.
Categories are shared between the address book,
the task list, and the memos list, so if you make
category changes in the task list, the changes are
also made in the address book and the memos list.
Create a category
1. In the task list, click the trackwheel.
2. Click Filter.
39
3. Click the trackwheel.
4. Click New.
5. Type a name for the category.
6. Click the trackwheel.
Related topic
About categories
Apply categories to tasks
When creating or editing a task, click the
trackwheel. Click Categories. To apply a category
to the task, press the Space key. Save your
changes.
View tasks by category
To view all tasks within a category, in the task list,
click the trackwheel. Click Filter. Select a category.
Press the Space key.
Note:
To remove a specific category from the filter, clear
the check box beside that category.
Delete categories
In the task list, click the trackwheel. Click Filter.
Click a category. Click Delete. The category is
deleted, but any tasks to which the category
applied remain in the tasks list.
Tasks — frequently asked questions
• Can I remove the prompt that appears before
I delete contacts, calendar entries, tasks, or
memos?
• Can I change how my contacts, tasks, or
memos display?
• Can I clear all the categories that apply to a
contact, task, or memo?
• How do I know how many contacts, calendar
entries, tasks, or memos I have saved?
40
Memos
• Write a memo
• Use memos
• Create a category
• Apply categories to memos
• View memos by category
• Delete categori es
• Memos — frequently asked questions
Write a memo
In the memos list, click the trackwheel. Click New.
Type a title. Type the body of the memo.
Use memos
Click a memo. Perform one of the following
actions:
• View
• Edit
• Delete
About categories
You create categories in which to group your
memos. You can also narrow the memos displayed
in the memos list based on categories.
Category names are not case sensitive. More than
one category can apply to a memo.
Categories are shared between the address book,
the task list, and the memos list, so if you make
category changes in the memos list, the changes
are also made in the address book and the task
list.
Create a category
1. In the memos list, click the trackwheel.
2. Click Filter.
3. Click the trackwheel.
4. Click New.
5. Type a name for the category.
6. Click the trackwheel.
Related topic
About categories
Apply categories to memos
When creating or editing a memo, click the
trackwheel. Click Categories. To apply a category
to the memo, press the Space key. Save your
changes.
View memos by category
To view all memos within a category, i n the
memos list, click the trackwheel. Click Filter. Select
a category. Press the Space key.
Note:
To remov e a specific category from the filter, clear
the check box beside that category.
Delete categories
In the memos list, click the trackwheel. Click Filter.
Click a category. Click Delete. The category is
deleted, but any memos to which the category
applied remain in the memos list.
Memos — frequently asked questions
• Can I remove the prompt that appears before
I delete contacts, calendar entries, tasks, or
memos?
• Can I change how my contacts, tasks, or
memos display?
41
• Can I clear all the categories that apply to a
contact, task, or memo?
• How do I know how many contacts, calendar
entries, tasks, or memos I have saved?
42
Alarm
• Set the alarm
• Set alarm notification
• Silence the alarm
• Turn off the alarm
• Alarm — frequently asked questions
Set the alarm
1. In the alarm, set the Daily Alarm field to On.
2. Set the time when the alarm should sound.
3. Set whether to snooze the alarm and the
length of the snooze.
4. Set the type of notification for the alarm.
5. Click the trackwheel.
6. Click Save.
When you set the alarm, a bell icon appears
beside the date in the handheld status section of
the screen.
Related topic
About power off and reminders
Set alarm notification
In the profiles list, customize the notification,
including the tune, the volume level, and the
number of times that the tune plays.
Alarm — frequently asked questions
• Why didn’t my alarm notify me o n a Saturday
or Sunday?
• What is the escalating volume level?
• Can I set a snooze feature for my alarm?
Why didn’t my alarm notify me on a
Saturday or Sunday?
In the alarm, verify that the Active on Weekends
field is set to Yes. If this field is set to No, your
alarm does not sound on Saturdays or Sundays.
Can I set a snooze feature for my
alarm?
Yes. In the alarm, change the Snooze field from
Off to a number. When the alarm sounds, press
any key to snooze the alarm for the specified
amount of time.
Silence the alarm
Press any key. If snooze is enabled, in the Daily
Alarm dialog box, click Snooze.
Tur n o ff the alarm
In the alarm, set the Daily Alarm field to Off.
43
44
Calculator
• Use the calculator memory
• Convert measurements
Use the calculator memory
To store a number in the memory, type a number.
Click M+.
To recall the memory, click MR.
To delete the memory, click MC.
To replace the memory, type a number. Click MS.
Convert measurements
In the calculator, type a number. Click Menu. To
convert the number from imperial to metric, click
To Metric. To convert the number from metric to
imperial, click From Metric. Click a conversion
type.
45
46
Date and time
• Set the date and time
Set the date and time
In the handheld options, click Date/Time. Set the
date and time. Save your changes.
Note:
To set the date and time in the alarm, click the
trackwheel. Click Change Date/Time.
47
48
Profiles
• Set profiles
• Create a notification profile
• Manage notification profiles
• Manage downloaded ring tones
• Silence your handheld
• Set the alarm
• Set alarm notification
• What is the escalating volume level?
Set profiles
Notification profiles alert you of appointment and
task reminders, incoming messages, and new
browser content. Create a profile that specifies
which sounds to use, whether to notify you when
the handheld is in or out of the holster, and what
volume level to use. You can set different sounds
for each type of item.
The handheld has four preset notification profiles:
Quiet, Loud, Discreet, and Default. You can edit
these default profiles, but you cannot delete them.
In the profiles list, click a notification profile. Click
Enable.
Note:
To change the current notification profile quickly,
select a profile. Press the Space key.
Create a notification profile
1. In the profiles list, click the trackwheel.
2. Click New.
3. Type a name for the profile.
4. Click an item.
5. Click Edit.
6. Set how you want to receive notification for
that item.
7. Click the trackwheel.
8. Click Save.
9. Click the trackwheel.
10. Click Save.
Manage notification profiles
Click a profile. Perform one of the following
actions:
• Edit
• Delete
Manage downloaded ring tones
In the profiles list, click a profile. Click Show
Tunes. Click a ring tone. Perform one of the
following actions:
• Listen to the ring tone
• Delete the ring tone
Silence your handheld
In the profiles list, select Quiet. Click the
trackwheel. Click Enable.
To receive only vibrate notification, in the profiles
list, select Discreet. Click Enable.
To turn notification back on, in the profiles list,
select a different profile. Press the Space key.
Related topic
Silence the alarm
49
What is the escalating volume level?
If you use the escalating volume level, the
notification volume level consistently increases
until the handheld reaches the loudest volume
level.
50
Screen display
• Use the handheld in the dark
• Set the display language
• Set the font
Use the handheld in the dark
To use the handheld in the dark, press the Power
button. If you do not use your handheld for a
period of time, the backlighting turns off
automatically. To turn off backlighting manually,
press the Power button.
If your handheld screen is always difficult to read,
adjust the contrast for the screen. In the handheld
options, click Screen/Keyboard. Set the Screen
Contrast field.
Set the font
1. In the handheld options, click Screen/
Keyboard.
2. Set the Font Size.
3. Click the trackwheel.
4. Click Save.
51
52
Language
• Set the display language
• Add or remove a display language
Set the display language
1. In the handheld options, click Language.
2. Select a language.
3. Click the trackwheel.
4. Click Save.
Add or remove a display language
If your handheld software supports multiple
languages, add and remove languages using the
Application Loader tool in the BlackBerry Desktop
Software. See the
Online Help
removing handheld software components.
BlackBerry Desktop Software
for more information on adding and
53
54
Power and battery
• Turn the handheld on and off automatically
• Keep the battery at a full charge
• Check the battery level
• Extend battery life
• Reset the handheld
About power off and reminders
If you turn off your handheld using the Power
button or by clicking Turn Power Off on the Home
screen and selecting Turn Off, yo ur handheld turns
on automatically at the following times:
• when the alarm turns on
• when the handheld is set to turn on
automatically.
To turn on your handheld when calendar
reminders occur, set the handheld to turn on and
off automatically.
If you turn off your handheld by clicking Turn
Power Off on the Home screen and selecting Full
Power Off, your handheld does not turn on until
you press the Power button.
Turn the handheld on and off
automatically
1. In the handheld options, click Auto On/Off.
2. Set the Weekday field to Enabled.
3. Specify the times when the handheld should
turn on and off on weekdays.
4. Set the Weekend field to Enabled.
5. Specify the times when the handheld should
turn on and off on weekends.
6. Click the trackwheel.
7. Click Save.
Related topic
About power off and reminders
Keep the battery at a full charge
Charge your handheld for 10 to 15 minutes each
day.
Check the battery level
In the handheld options, click Status.
Extend battery life
To extend battery life, perform the following
actions:
• Use the Auto On/Off feature.
• Turn off the radio when you are not in a
wireless coverage area.
• Delete the original message when you send a
reply.
• Send a message to multiple contacts using
Add To, Add Cc, or Add Bcc.
• Charge your handheld regularly.
Reset the handheld
Press the Alt key + the Shift key + the Backspace
key or remove and reinsert the battery.
55
56
Network coverage
• Turn the wireless radio on and off
• Network coverage — frequently asked
questions
Turn the wireless radio on and off
To turn on the wireless radio, click Turn Wireless
On.
To turn off the wireless radio, click Turn Wireless
Off.
Network coverage — frequently
asked questions
• How do I register my handheld with the
network?
How do I register my handheld with
the network?
When you select a different network or load new
programs, your handheld automatically registers
with the network. To register your handheld
manually, in the handheld options, click Host
Routing Table. Click the trackwheel. Click Register
Now.
57
58
Security
• Set a handheld password
• Lock the handheld
• Lock the keyboard
• Protect your handheld content
• Reduce handheld content size
• Regenerate encryption keys
• Store a password
• Create a random password
• Use the password keeper
• Copy a password
• Verify security software
• Prevent third-party applications from
transmitting data
• Clear the handheld
• Set owner information
• Security — frequently asked questions
About the handheld password
If you type your handheld password incorrectly
five times, you must type blackberry before you
can continue. On subsequent password attempts,
the characters that you type display on the screen.
If you type your handheld password incorrectly ten
times, all information is erased from your
handheld for security reasons.
If your handheld is integrated with an email
account using BlackBerry Enterprise Server, some
security settings might differ. Contact your system
administrator for more information.
Set a handheld password
1. In the handheld options, click Security.
2. Set the Password field to Enabled.
3. Set the security options.
4. Click the trackwheel.
5. Click Save.
6. Type a handheld password.
7. Click the trackwheel.
8. Retype the handheld password.
9. Click the trackwheel.
Related topics
About the handheld password
Change the handheld password
Clear the handheld password
Change the handheld password
1. In the handheld options, click Security.
2. Click the trackwheel.
3. Click Change Password.
4. Type your current handheld passwor d.
5. Click the trackwheel.
6. Type a new handheld password.
7. Click the trackwheel.
8. Retype the new handheld password.
9. Click the trackwheel.
Related topics
About the handheld password
Clear the handheld password
Clear the handheld password
1. In the handheld options, click Security.
2. Set the Password field to Disabled.
59
3. Click the trackwheel.
4. Click Save.
5. Type the handheld password.
6. Click the trackwheel.
Related topic
About the handheld password
Lock the handheld
With a handheld password set, on the Home
screen, click Lock.
To unlock your handheld, on the Lock screen, roll
the trackwheel. In the Enter password dialog box,
type your password.
Related topic
About the handheld password
About keyboard lock
If you do not set a handheld password, you can
lock your keyboard to prevent accidentally placing
calls or typing characters.
Lock the keyboard
On the Home screen, click Keyboard Lock.
To unlock the keyboard, double-click the
trackwheel.
Related topic
About keyboard lock
About content protection and
compression
Content protection encrypts your handheld data.
When your handheld is password locked, an open
lock in the handheld status section of the screen
indicates that encryption is in progress. A closed
lock indicates that encryption is complete. After
you type your handheld password, data on your
handheld is decrypted as you access it.
To use content protection, you must have a
handheld password enabled.
Content compression reduces the size of the data
stored on your handheld while maintaining the
integrity of that data.
Protect your handheld content
1. In the handheld options, click Security.
2. Set the Content Protection field to Enabled.
3. Click the trackwheel.
4. Click Save.
5. Type your handheld password.
6. Click the trackwheel.
Note:
If you have not enabled your handheld password
before you enable content protection, a prompt
alerts you to set a handheld password when you
save the security settings.
Related topic
About content protection and compression
Reduce handheld content size
1. In the handheld options, click Security.
2. Set the Content Compression field to
Enabled.
3. Click the trackwheel.
4. Click Save.
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5. If you have enabled a handheld password,
type your password.
6. Click the trackwheel.
Related topic
About content protection and compression
About encryption keys
If your handheld is integrated with an email
account using BlackBerry Enterprise Server or
BlackBerry Desktop Redirector, encryption keys
protect data as it travels from your BlackBerry
Enterprise Server or BlackBerry Desktop Redirector
to your handheld. Encryption keys are generated
automatically, but you can manually regenerate
keys at any time.
Regenerate encryption keys
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0, you can regenerate encryption keys from the
handheld. In the handheld options, select Security.
Click the trackwheel. Select a current service. Click
the trackwheel. Click Regenerate Encryption Key.
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
3.6 or earlier, or if you use BlackBerry Desktop
Redirector to forward email to your handheld,
update the encryption keys using the BlackBerry
Desktop Software. See the
Software Online Help
Related topic
About encryption keys
BlackBerry Desktop
for more information.
About the password keeper
Use the password keeper to create and store all of
your passwords. The password keeper is locked
with a single password, so you can maintain all
your passwords in one place.
Use the password keeper to generate random
passwords containing letters, numbers, and
symbols.
The first time that you open the password keeper,
you must create a password keeper password.
Information in the password keeper is encrypted
and is only decrypted when you type this
password.
Note:
Passwords stored in the password keeper are
encrypted; however, if you copy a password, you
can paste it into other applications on the
handheld. While the password is copied on the
clipboard, it is not encrypted.
Store a password
1. In the password keeper, click the trackwheel.
2. Click New.
3. Type the information for the password.
4. Click the trackwheel.
5. Click Save.
Related topic
About the password keeper
Create a random password
1. In the password keeper, click the trackwheel.
2. Click New.
3. Type a title for the password.
4. Click the trackwheel.
5. Click Random Password.
6. Type any additional password information.
7. Click the trackwheel.
8. Click Save.
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Use the password keeper
Click a password entry. Perform one of the
following actions:
• View
• Edit
• Delete
To change your passwor d keeper password, click
the trackwheel. Click Change password. Click Yes.
Type your new password. Confirm your new
password. Click Ok.
Copy a password
In the password keeper, select a password entry.
Click the trackwheel. Click Copy to Clipboard.
To clear the password from the clipboard, in the
password keeper, click the trackwheel. Click Clear
Clipboard.
Warning:
Passwords copied to the clipboard are not
encrypted.
About firewall settings
If you have third-party applications on your
handheld, the firewall option prevents these
applications from transmitting data without your
knowledge.
Related topic
Legal notice
Prevent third-party applications
from transmitting data
When a third-party application on your handheld
attempts to transmit data, a dialog box appears
on your screen. Accept or deny the connection
request.
To reset the firewall settings at any time, in the
handheld options, click Firewall. Click the
trackwheel. Click Reset Settings.
Related topics
About firewall settings
Legal notice
Related topic
Paste text
About security self tests
The security self tests program verifies that
security software is implemented properly on your
handheld. The tests run automatically when your
handheld restarts.
Verify security software
In the handheld options, click Security. Click the
trackwheel. Click Verify Security Software.
Related topic
About security self tests
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Clear the handheld
Warning:
Performing this procedure makes all services
unavailable and removes all data, including
passwords and encryption keys, from the
handheld. Before clearing your handheld, verify
that a backup copy of your data is available.
1. In the handheld options, click Security.
2. Click the trackwheel.
3. Click Wipe Handheld.
4. Click Continue.
5. Type blackberry.
Related topic
How do I restore my handheld after clearing it?
Set owner information
In the handheld options, click Owner. Type your
contact information. Click the trackwheel. Click
Save.
Note:
Owner information appears on the screen when
you lock your handheld.
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64
Service books
• About service books
• Receive new service books
• Accept a new service book
• Manage service books
• Restore a deleted service book
About service books
Service books determine which services are
available on your handheld. If your handheld is
integrated with an email account using BlackBerry
Enterprise Server, your system administrator can
send service books that determine whether
features such as remote address lookup and
wireless calendar synchronization are available.
Receive new service books
Service books arrive on your handheld in one of
the following ways:
• over the wireless network from your service
provider
• over the wireless network when your system
administrator makes a change to BlackBerry
Enterprise Server
• through the BlackBerry Desktop Software
when you connect your handheld to your
computer
Manage service books
In the handheld options, click Service Book. Click a
service book. Perform one of the following actions:
• View
• Delete
Restore a deleted service book
In the handheld options, click Service Book. Click
the trackwheel. Click Undelete.
Accept a new service book
Service books should be automatically accepted
by your handheld. If a new service book is
available and it is not automatically accepted, a
book icon appears in the handheld status section
of the screen.
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66
Storage mode
• About storage mode
• Put the handheld into storage mode
• Activate the handheld from storage mode
About storage mode
Putting your handheld into storage mode is
different from turning off the power. When your
handheld is put into storage mode, after
approximately 24 hours, it enters a special storage
state. When you press any keys or click the
trackwheel while the handheld is in storage mode,
it does not respond.
If you are not going to use your handheld for
more than two weeks, you should put it into
storage mode and store it in a cool, dry place.
Put the handheld into storage mode
1. In the handheld options, click Storage Mode.
2. Click Yes in the four dialog boxes that follow.
Activate the handheld from storage
mode
1. Insert your handheld into the cradle.
2. Connect the cradle to a power outlet.
3. Confirm the handheld date and time.
4. On the Home screen, click the Turn Wireless
On icon.
5. Charge your handheld to full battery power.
Note:
If your handheld is integrated with a corporate
email account, generate new encryption keys after
activating the handheld from storage mode.
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68
Frequently asked questions
• Why are some of the features described not
available on my handheld?
• What software version do I have on my
handheld?
• Email and PIN messages — frequently asked
questions
• Attachments — frequently asked questions
• Browser — frequently asked questions
• Downloading — frequently asked questions
• Contacts — frequently asked questions
• Calendar — frequently asked questions
• Tasks — frequently asked q uestions
• Memos — frequently asked questions
• Synchronization — frequently asked
questions
• Typing — frequently asked questions
• Alarm — frequently asked questions
• Network coverage — frequently asked
questions
• Security — frequently asked questions
Why are some of the features
described not available on my
handheld?
Depending on your service provider plan or the
type of email account that you are using, some
features might not be available on your handheld.
In addition, your handheld might not have been
provisioned for certain features by your system
administrator.. Contact your service provider or
system administrator for more information.
What software version do I have on
my handheld?
To view handheld information, such as your
handheld type, software version, and copyright
information, in the handheld options, click About.
To return to the handheld options, press the
Escape button twice.
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70
Email and PIN messages — frequently asked questions
• Why can’t I send email or PIN messages?
• Why can’t I receive email or PIN messages?
• Why is the menu option to send an email or
PIN message not available?
• Can I verify that an email or PIN message has
reached its recipient?
• Can I stop an email message from being
sent?
• Why are some messages already on my
handheld?
• How do I create and use links in messages?
• Why is “More available” appearing at the end
of my message?
• Can I file messages?
• Why can’t I see a new message in the
messages list even though I received
notification?
• Why is there a different icon beside some
items in the messages list?
• How do I show more of a subject line for my
email and PIN messages?
• How do I identify received PIN messages as
high priority?
• Can I remove the prompt that appears before
I delete messages?
• Why were some of my messages deleted from
the handheld?
• How do I change how long messages remain
in the messages list?
• How do I restrict the types of email messages
that are sent to my handheld?
• How do I create a generic filter?
• Why are some messages sent to my handheld
even though I have created a filter?
• Why can’t I specify some folders from which
email messages are redirected?
• How do I make changes to the folders on my
handheld?
• How do I stop email messages from being
sent to my handheld?
Why can’t I send email or PIN
messages?
Verify that your handheld radio is turned on and
that you are in a sufficient wireless coverage area.
See the printed documentation that accompanied
your handheld for more information on wireless
coverage levels.
If you send a message and you are not in a
sufficient wireless coverage area, the handheld
sends the message when you return to a sufficient
wireless coverage area.
Why can’t I receive email or PIN
messages?
Verify that your handheld radio is turned on and
that you are in a sufficient wireless coverage area.
See the printed documentation that accompanied
your handheld for more information on wireless
coverage levels.
If you are not receiving email messages, verify that
filters, which restrict the messages that are sent to
your handheld, are not enabled. See “Use email
filters” for more information, .
Verify that email redirection to your handheld is
enabled. If you are using BlackBerry Desktop
Software, in the Redirector Settings tool, verify
that the Redirect incoming messages to your
handheld check box is selected.
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If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0, in the messages options, click Email Settings.
Verify that the Redirect to handheld field is set to
Yes. If you have configured specific folders to
redirect email messages to your handheld, on the
Folder Redirection screen, verify that the correct
folders are selected.
Why is the menu option to send an
email or PIN message not available?
If you do not have an email address or PIN saved
for your contact, the option to send an email or
PIN message to that contact does not appear. In
the address book, add an email address or a PIN
number for your contact.
Can I verify that an email or PIN
message has reached its recipient?
Yes. To receive email message confirmation, if
your handheld is integrated with an email account
using a BlackBerry Enterprise Server, type
<confirm> before the subject of your message.
For PIN messages, when the message has been
delivered to a handheld, a “D” appears beside the
check mark in the messages list.
Why are some messages already on
my handheld?
When you first receive your handheld, and every
time that you update the software, several
welcome messages appear. These messages
provide information and tips for using the
handheld.
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0, a number of your recent email messages
might also appear on your handheld when you
turn on your handheld radio for the first time.
Contact your system admini strator for more
information.
How do I create and use links in
messages?
Links appear in your messages as underlined text.
Messages can contain links to various items, such
as web sites and email addresses. When you
receive a message containing a link, click the link.
In the menu, click the actions that apply to the
type of link selected.
The handheld automatically recognizes most
items as links. To create a link for a PIN, type pin:
before typing the PIN number.
Can I stop an email message from
being sent?
Yes, if the handheld radio is turned off or you are
in an insufficient wireless coverage area. If a clock
icon appears beside the message, delete the
message to stop it from being sent.
If the radio is turned on and if you are in a
sufficient wireless coverage area, any pending
messages are sent immediately, so you cannot
stop the message from being sent.
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Why is “More available” appearing
at the end of my message?
Long messages are sent to your handheld in
sections. As you read the first section, the next
section is sent to your handheld automatically, if
you are in a sufficient wireless coverage area.
However, it might take several seconds before your
handheld receives the next section.
To send only the first section of long messages to
your handheld, in the messages options, click
General Options. Set the Auto More field to No.
The next time that you receive a long message,
More available appears at the bottom. To request
more of the message, click the trackwheel. Click
More. To view the rest of the message, click More
All.
Can I file messages?
Yes. If your handheld is enabled for wireless email
reconciliation, any messages that you file on your
handheld are also filed in your mailbox.
If your handheld is not enabled for wireless email
reconciliation, your handheld must be integrated
with an email account using the BlackBerry
Desktop Redirector or BlackBerry Enterprise Server
to file messages. You must perform an initial email
reconciliation with the BlackBerry Desktop
Software so that the folders in your mailbox
appear on your handheld. See the
Desktop Software Online Help
information on configuring manual email
reconciliation.
BlackBerry
for more
Why can’t I see a new message in the
messages list even though I received
notification?
If email messages are sent to your handheld from
specific mailbox folders and, in the general
messages options, the Hide Filed Messages option
is set to Yes, new messages sent to your handheld
are filed automatically and might not appear in
the messages list. To vie w all of yo ur messages, set
the Hide Filed Messages field to No.
Why is there a different icon beside
some items in the messages list?
Different icons are used in the messages list to
indicate various items, such as message status,
saved web pages, and email messages with
attachments.
How do I show more of a subject line
for my email and PIN messages?
If you want to show more of the subject line for
your messages, hide the time that the message
was received and the name of the sender or
recipient of the message. In the messages options,
click General Options. Set the Display Time and
Display Name fields to No.
How do I identify received PIN
messages as high priority?
In the messages options, click General Options.
Set the Make PIN Messages Level 1 field to Yes.
Can I remove the prompt that
appears before I delete messages?
Yes. In the messages options, click General
Options. Set the Confirm Delete option to No.
Why were some of my messages
deleted from the handheld?
If your handheld memory is full, your handheld
deletes the oldest messages from the messages
list to accommodate new ones. It will not delete
saved messages.
If your handheld is enabled for wireless email
reconciliation, messages that you delete in your
mailbox are also deleted on your handheld.
Messages that you delete on your handheld are
also deleted in your mailbox.
If you delete multiple messages using Delete Prior,
the messages are only deleted from your
handheld.
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How do I change how long messages
remain in the messages list?
To change the number of days that your handheld
keeps messages, in the message options, click
General Options. Set the Keep Messages field.
Messages that are older than the number of days
that you specify in the Keep Messages field are
removed from your handheld. If you set the Keep
Messages field to a longer period of time, the
messages can be restored. When you increase the
amount of time in this field, any messages sent to
your handheld during that period of time appear
in the messages list.
How do I restrict the types of email
messages that are sent to my
handheld?
You can create email filters to send only specific
email messages to your handheld. See “Create an
email filter” for more information.
To stop messages that do not meet any filter
criteria from being sent to your handheld, in the
messages options, click Email Filters. Set the If no
filters apply, send email to handheld field to No.
How do I create a generic filter?
To create a generic filter, use wildcar ds when
specifying the contacts to which the filter applies.
In the From field, specify part of the sender
address and use an asterisk (*) in place of the
remaining part.
Why are some messages sent to my
handheld even though I have
created a filter?
A filter must be enabled before it applies to your
messages. In the email filters messages options,
verify that the check boxes beside all of the filters
that you want to apply to your messages are
enabled. Verify that the filters are in the correct
order so they can be applied to your messages
properly.
Why can’t I specify some folders
from which email messages are
redirected?
On the Folder Redirection screen, if the check
boxes beside the folder names appear with broken
borders, those folders are not enabled for
redirection. If your handheld is integrated with an
email account using BlackBerry Enterprise Server
version 4.0, the folders are enabled automatically
after a short period of time. To manually enable
all folders for redirection, on the Email
Reconciliation screen, set the Wireless Reconcile
field to Off. Save your changes. Open the Email
Reconciliation screen again and set the Wireless
Reconcile field to On. Save your changes.
How do I make changes to the
folders on my handheld?
You cannot add, edit, or delete folders from your
handheld. To add, edit, or delete a folder, change
it in your mailbox and reconcile your email with
your handheld.
If your handheld is enabled for wireless email
reconciliation, changes that you make to the
folders in your mailbox are synchronized with your
handheld over the wireless network.
74
If your handheld is not enabled for wireless email
reconciliation, reconcile your email manually
using the BlackBerry Desktop Software. For more
information, See the
Intellisync Online Help
BlackBerry Desktop Software
.
How do I stop email messages from
being sent to my handheld?
If you are using the BlackBerry Desktop Software,
in the Redirector Settings tool, clear the Redirect
incoming messages to your handheld check box.
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0, in the messages options, click Email Settings.
Set the Send Email To Handheld field to No.
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76
Attachments — frequently asked questions
• Can I view file attachments on my handheld?
• Why are some file attachment features not
available on my handheld?
• How do I view password-protected file
attachments?
• How do I view information about attached
files?
• Can I set the amount of memory that my
handheld uses for file attachments?
• How do I change how file attachments are
displayed?
• How do I view cell contents in spreadsheet
attachments?
• Why is “More available” appearing at the end
of my file attachment?
• How do I search for text within a file
attachment?
• What does skipped content mean?
• Can I see tracked changes in document
attachments?
Can I view file attachments on my
handheld?
When you receive a message with an attachment,
click the trackwheel. If Open Attachment appears
in the menu, you can view attachments on your
handheld.
If Open Attachment does not appear in the menu,
your handheld might not be enabled for
attachment viewing.
To view document and spreadshee t attachments,
your handheld must be integrated with an email
account using BlackBerry Enterprise Server version
3.6 or later for Microsoft Exchange, BlackBerry
Enterprise Server version 2.2 or later for IBM Lotus
Domino, or the BlackBerry Web Client.
To view .zip, .htm, or .html attachments, your
handheld must be integrated with an email
account using BlackBerry Enterprise Server version
3.6 Service Pack 1 or later for Microsoft Exchange,
BlackBerry Enterprise Server version 2.2 Service
Pack 1 or later for IBM Lotus Domino, or
BlackBerry Web Client.
Contact your system administrator or service
provider for more information.
Why are some file attachment
features not available on my
handheld?
If your BlackBerry Wireless Handheld has 8 MB of
memory, some attachment viewing features are
not available.
How do I view password-protected
file attachments?
The only password-protected files that can be
viewed are .pdf files. If you receive a .pdf file that
is password-protected, you must type the
password to view the file. On the Attachment
screen, select the file name. Click the trackwheel.
Click Password. Type the password. Click the
trackwheel.
77
How do I view information about
attached files?
To view the file size, title, and other information
about an attached file without retrieving the file,
on the Attachment screen, select the file name.
Click the trackwheel. Click Retrieve Info.
Can I set the amount of memory that
my handheld uses for file
attachments?
Yes. In the attachment options, set the Cache Size
field.
How do I change how file
attachments are displayed?
Open the full content of a file attachment. Click
the trackwheel. Click Options.
In document attachments, to use font sizes that
reflect those in the original document, set the
Reflect Original Font Sizes field to Yes.
To show a grid when viewing spreadsheet
attachments, set the Show Gridlines field to Yes.
To label spreadsheet columns with le tters and
label spreadsheet rows with numbers, set the
Show Labels field.
How do I view cell contents in
spreadsheet attachments?
When you select a cell, the contents appear at the
top of the screen. If the contents are too long to
see, click the cell. Click View Cell.
To view the contents of all the cells in a column,
click the column label at the top of the screen.
Click Fit. All the cells for that column expand to
the size of the cell with the longest content.
To change the column size for all of the columns
in a spreadsheet, click the unmarked column label
in the top left corner of the screen. Click the
preferred size.
To change the default column size for all
spreadsheet attachments, open the attachment
options. Set the Column Width field to Large.
Why is “More available” appearing
at the end of my file attachment?
Long attachments are sent to your handheld in
sections. As you read the first section, the next
section is sent to your handheld automatically, if
you are in a sufficient wireless coverage area.
However, it might take several seconds before your
handheld receives the next section.
To send only the first section of long attachments
to your handheld, in the messages options, click
General Options. Set the Auto More field to No.
The next time that you receive a long attachment,
“More available” appears at the bottom. To
request more of a file attachment, click th e
trackwheel. Click More. To view the rest of the
attachment, click More All.
How do I search for text within a file
attachment?
In the attachment, click the trackwheel. Click Find.
Type the text. Click the trackwheel.
To locate text that matches the capitalization of
the search term, select the Case Sensitive Search
check box.
If you have not retrieved all of the text for a file
attachment, the server side search dialog box
appears. To search the remaining text in the
attachment, click Yes. If the search term is found,
the content is retrieved automatically.
To view text on your handheld, verify that your
handheld radio is turned on and that you are in a
sufficient wireless coverage area. See the printed
documentation that accompanied your handheld
for more information on wireless coverage levels.
78
What does skipped content mean?
The skipped content bar appears in a document
attachment when more content is available but
has not been retrieved. To retrieve skipped
content, click the skipped content bar. Click More.
Can I see tracked changes in
document attachments?
Some document formats enable editors to track
changes in a document. With tracked changes
showing, new and deleted text displays in the
document. To view tracked changes, click the
trackwheel. Click Show Changes. To hide tracked
changes, click the trackwheel. Click Hide Changes.
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Synchronization — frequently asked questions
• Can I reconcile email messages over the
wireless network?
• Can I synchronize PIM items over the wireless
network?
• How do I handle conflicts between my
handheld and mailbox?
• Why are some of my email messages not
reconciling over the wireless network?
• Can I reconcile with my personal email
folders?
• Can I remotely empty the deleted messages
folder on my computer?
Can I reconcile email messages over
the wireless network?
Yes. If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
3.6 or later for Microsoft Exchange, or BlackBerry
Enterprise Server version 2.2 or later for IBM Lotus
Domino, verify that wireless email reconciliation i s
enabled in the messages options.
If your handheld is integrated with an email
account using BlackBerry Web Client, and your
service provider supports wireless email
reconciliation, verify that wireless email
reconciliation is enabled in the messages options.
Can I synchronize PIM items over the
wireless network?
If your handheld is integrated with an email
account using the BlackBerry Enterprise Server
version 4.0, verify that wireless synchronization is
enabled in the tasks, memo, address book, and
calendar options.
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
2.1 or later, calendar appointments and meetings
might be the only PIM items that can be
synchronized over the wireless network. See the
BlackBerry Desktop Software Online Help
information on setting wireless calendar
synchronization.
Your handheld radio must be on and you must be
in a sufficient wireless coverage area for PIM items
to synchronize over the wireless network. See the
printed documentation that accompanied your
handheld for more information on wireless
coverage levels.
for more
How do I handle conflicts between
my handheld and mailbox?
A conflict might occur if you edit the same item
on both your handheld and mailbox before
synchronization takes place.
If you enable wireless PIM synchronization, the
information in your desktop email program
automatically takes precedence over the data on
your handheld when a conflict occurs. If wireless
PIM synchronization is not enabled and you make
changes to a PIM entry in your desktop email
program and on the handheld, the conflicting
information on the handheld is replaced by the
information in your desktop email program when
you enable wireless PIM synchronization again. If
you want to manually select how conflicts are
handled, synchronize your handheld using the
BlackBerry Desktop Software before you enable
wireless PIM synchronization.
If you use the BlackBerry Desktop Software to
enable wireless calendar synchronization, you can
adjust the calendar conflict resolution settings.
See the
BlackBerry Desktop Software Online Help
for more information.
81
Why are some of my email messages
not reconciling over the wireless
network?
If you are not in a sufficient wireless coverage
area, your email messages will not be reconciled
over the wireless network. See the printed
documentation that accompanied your handheld
for more information on wi re le ss coverage levels.
If you are in a sufficient wireless coverage area
and you want to initiate email reconciliation from
the handheld, in the messages list, click the
trackwheel. Click Reconcile Now.
Can I reconcile with my personal
email folders?
Yes. If you are a Microsoft Exchange user and you
use personal folders, you can reconcile email
messages with personal folders using BlackBerry
Desktop Software. If wireless email redirection is
enabled on your handheld, you must still use the
desktop software to reconcile your email messages
with your personal folders. See the
Desktop Software Online Help
information.
BlackBerry
for more
Can I remotely empty the deleted
messages folder on my computer?
Yes. In the messages options, click Email
Reconciliation. Click the trackwheel. Click Purge
Deleted Items. Click On.
To use this feature, your handheld must be
integrated with an email account using BlackBerry
Enterprise Server version 3.6 or later for Microsoft
Exchange and wireless email reconciliation must
be enabled. Verify that your handheld radio is
turned on and that you are in a sufficient wireless
coverage area. See the printed documentation
that accompanied your handheld for more
information on wireless coverage levels.
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Browser — frequently asked questions
• Why are there no browsers available on my
handheld?
• Can I use the BlackBerry Browser?
• How do I change the browser home page?
• How do I change the type of content that the
browser accepts?
• What is the Available Offline check box that
appears when I’m adding a bookmark?
• Can I view web pages that contain JavaScript
or animated graphics?
• Why did the web page form not submit?
• How do I use the browser queue?
• How do I control when scripts are run on my
handheld?
• With multiple browsers on my handheld, how
do I connect a browser with a Home screen
shortcut key?
• How do I change which browser opens when
I click a link in an open email message?
• On my browser home page, when I hold the
Escape button, the application closes. Can I
change this?
• What options can I set for BlackBerry
Browser security?
Why are there no browsers available
on my handheld?
Verify that your handheld radio is turned on and
that you are in a sufficient wireless coverage area.
See the printed documentation that accompanied
your handheld for more information on wireless
coverage levels.
Can I use the BlackBerry Browser?
Yes, if your handheld is integr ated with an email
account using BlackBerry Enterprise Server version
3.5 or later for Microsoft Exchange or BlackBerry
Enterprise Server version 2.2 or later for Lotus
Domino. Contact your system administrator for
more information on the BlackBerry Browser.
How do I change the browser home
page?
In the browser options, click Browser
Configuration. In the Home Page Address field,
change the web page address. Save your changes.
How do I change the type of content
that the browser accepts?
In the browser options, click Browser
Configuration. In the Content Mode field, set the
type of content that the browser accepts. Save
your changes.
What is the Available Offline check
box that appears when I’m adding a
bookmark?
The Available Offline check box enables you to
view the web page when you are not connected to
the wireless network or when you are outside a
wireless coverage area. When you view the web
page offline, it displays the information that was
current when you created the bookmark. To
change this check box, you must create the
bookmark again.
83
Can I view web pages that contain
JavaScript or animated graphics?
Yes. Use the BlackBerry Browser to view .html web
pages that contain JavaScript
graphics. In the browser options, click General
Properties. Select the Support JavaScript check
box and set the Repeat Animations field. Save
your changes.
To view .html web pages containing JavaScript or
animated graphics, your handheld must be
integrated with an email account using the
BlackBerry Enterprise Server 4.0. To view web
pages with JavaScript, your handheld must be
enabled for JavaScript support. The BlackBerry
Browser does not support some style sheets or
dynamic HTML. Contact your system administrator
for more information.,
™ or animated
How do I control when scripts are
run on my handheld?
In the browser options, click General Properties.
Select the Prompt Before Running WML Scripts
check box. A prompt alerts you before browser
scripts are run.
With multiple browsers on my
handheld, how do I connect a
browser with a Home screen
shortcut key?
In the handheld options, click Browser. In the B
hotkey configuration field, select which BlackBerry
Browser opens when you press the B key on the
Home screen.
You can only change this field if you have multiple
browsers on your handheld.
Why did the web page form not
submit?
Verify that your handheld radio is turned on and
that you are in a sufficient wireless coverage area.
See the printed documentation that accompanied
your handheld for more information on wireless
coverage levels.
How do I use the browser queue?
The browser queue lists all of the forms that you
submitted when you were not in a sufficient
wireless coverage area.
To view a form in the queue, in the browser
options, click Offline Queues. Click a form. Click
Get Link.
To delete a form in the queue, click the for m. Click
Delete.
84
How do I change which browser
opens when I click a link in an open
email message?
In the handheld options, click Browser. Set the
Default Browser Configuration field.
On my browser home page, when I
hold the Escape button, the
application closes. Can I change
this?
Yes. In the browser options, click General
Properties. Select the Prompt Before Closing
Browser On Escape check box. You receive a
prompt before the browser closes.
Contacts — frequently asked questions
• How do I add multiple contacts with the
same name to my contact list?
• Can I change how my contacts, tasks, or
memos display?
• What are the User 1 , User 2, User 3, and User
4 fields on the New Address screen?
• Can I clear all the categories that apply to a
contact, task, or memo?
• Can I remove the prompt that appears before
I delete contacts, calendar entries, tasks, or
memos?
• How do I know how many contacts, calendar
entries, tasks, or memos I have saved?
How do I add multiple contacts with
the same name to my contact list?
In the address book options, set the Allow
Duplicate Names field to Yes.
Can I change how my contacts,
tasks, or memos display?
Yes. In the address book, tasks, or memo options,
set the Sort By field.
What are the User 1, User 2, User 3,
and User 4 fields on the New
Address screen?
These fields are extra fields where you can add
information for your contacts, such as birthdays or
anniversaries. You can edit the name of the field
for all your contacts and set up your BlackBerry
Desktop Software to synchronize with the
corresponding field in your desktop email
program.
To change the field name for a custom field, click
the trackwheel. Click Change Name.
Can I clear all the categories that
apply to a contact, task, or memo?
Yes. When editing the contact or memo, click the
trackwheel. Click Categories. Click the trackwheel.
Click Clear Selection.
Can I remove the prompt that
appears before I delete contacts,
calendar entries, tasks, or memos?
Yes. In the address book, calendar , tasks, or memo
options, set the Confirm Delete option to No.
How do I know how many contacts,
calendar entries, tasks, or memos I
have saved?
In the address book, calendar, tasks, or memo
options, the Number of Entries field displays how
many contacts, calendar entries, tasks, or memos
are saved.
85
86
Calendar — frequently asked questions
• Can I synchronize PIM items over the wireless
network?
• Are there any restrictions for using the
calendar with Lotus Notes?
• How do I expand the number of hours that
are shown in the calendar?
• How do I change the day of the week that
displays first when viewing the calendar in
Week view?
• Can I remove the prompt that appears before
I delete contacts, calendar entries, tasks, or
memos?
• How do I scroll through the calendar in each
view?
• How do I change how long appointments
remain in the handheld calendar?
• How do I know how many contacts, calendar
entries, tasks, or memos I have saved?
Are there any restrictions for using
the calendar with Lotus Notes?
Yes. If you are a Lotus Notes user, you cannot
create appointments that span multiple days.
Also, you can only edit the Subject, Location,
Reminder, and Notes fields and the Mark as
Private check box when editing the series for a
recurring appointment or meeting. When editing a
recurring meeting that you created, you can also
edit the meeting participants.
How do I expand the number of
hours that are shown in the
calendar?
In the calendar options , set the Start of Day and
End of Day fields.
How do I change the day of the wee k
that displays first when viewing the
calendar in Week view?
In the calendar options, set the First Day Of Week
field.
How do I scroll through the calendar
in each view?
In Day view, roll the trackwheel to move through
the hours in a day. Roll the trackwheel to the top
of the screen to select a day in the navigation bar.
Click the trackwheel to view the selected day.
Hold the Alt key and roll the trackwheel to move
from one day to the next.
In Week view, roll the trackwheel to move
vertically through the hours in a day. Hold the Alt
key and roll the trackwheel to move horizontally
through the days of the week.
In Month view, roll the trackwheel to move
horizontally through the days of the month. Hold
the Alt key and roll the trackwheel to move
vertically between weeks.
In Agenda view, roll the trackwheel to move
through the appointments. Hold the Alt key and
roll the trackwheel to move through days.
How do I change how long
appointments remain in the
handheld calendar?
To change the number of days your handheld will
store past appointments, in the calendar options,
set the Keep Appointments field .
87
88
Security — frequently asked questions
• What does the Verifying Security T ests dialog
box mean when I restart my handheld?
• How do I restore my handheld after clearing
it?
• How do I reduce the size of data stored on
my handheld?
• How do I prevent passwords from
accidentally being copied to the clipboard?
• How do I specify the criteria for randomly
generated passwords?
• Why do additional security features appear
in the handheld options?
• How do I prevent passwords from appearing
on the screen in the password keeper?
What does the Verifying Security
Tests dialog box mean when I restart
my handheld?
When this dialog box appears, the handheld is
verifying that all security software is implemented
properly on your handheld. The tests run
automatically when your handheld restarts.
How do I restore my handheld after
clearing it?
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0, contact your system administrator to initiate
enterprise activation.
If you are using the BlackBerry Desktop Software,
restore handheld data and services using the
Backup and Restore tool. See the
Desktop Software Online Help
information.
BlackBerry
for more
How do I reduce the size of data
stored on my handheld?
To reduce the size of data stored on your
handheld, enable content compression.
How do I prevent passwords from
accidentally being copied to the
clipboard?
In the password keeper options, set the Allow
Clipboard Copy field to False.
How do I specify the criteria for
randomly generated passwords?
In the password keeper options, set the password
length and specify whether randomly generated
passwords must contain letters, numbers, or
symbols.
Why do additional security features
appear in the handheld options?
Additional security features such as Certificate
Servers, Certif icates, Key Stores, S/MIME, or
Memory Cleaning might be available in the
handheld options. Use these options with the
Secure Multipurpose Internet Mail Extensions (S/
MIME) Support Package. See the
Package User Guide Supplement
information.
S/MIME Support
for more
How do I prevent passwords from
appearing on the screen in the
password keeper?
In the password keeper options, set the Show
Password field to False.
89
90
Tips
• Home screen
• Searching
• Options and fields
• Navigating screens
• Typing
• Editing text
• Messages
• Attachments
• Browser
• Calendar
• Calculator
Home screen
To use the handheld in the dark, press the Power
button.
To lock the handheld, set a password. Clic k the
Lock icon.
To lock the keyboard, on the Home screen, click
the Keyboard Lock icon. To unlock the keyboard,
double-click the trackwheel.
To move an icon on the Home screen, select an
icon. Hold the Alt key and click the trackwheel.
Click Move Icon. Place the icon. Click the
trackwheel.
To hide an icon on the Home screen, select an
icon. Hold the Alt key and click the trackwheel.
Click Hide Icon.
To show a hidden icon on the Home screen, hold
the Alt key and click the trackwheel. Click Show
All. Hold the Alt key and click a crossed-out icon.
Click Hide Icon.
To switch to another application, hold the Alt key
and press the Escape button. Continue to hold the
Alt key and select an application. Release the Alt
key to switch to that application.
Searching
To search for text, click the trackwheel. Click Find.
Type th e text.
To find a contact, type the contact name or initials
separated by a space.
Options and fields
To select a check box, pr ess the Space ke y . To clear
the check box, press the Space key again.
To change an option field, hold the Alt key. Click a
value.
To move to an item in a list or menu, type the first
letter of the item.
To clear a field, click the trackwheel. Click Clear
Field.
Navigating screens
To move the cursor, roll the trackwheel.
To move the cursor in a different direction, hold
the Alt key and roll the trackwheel.
91
To exit a screen or dialog box, press the Escape
button.
To turn on CAP lock, press the Alt key + the Right
Shift key.
To click an icon or menu item, roll the trackwheel
to select the item. Click the trackwheel.
To select multiple items or charac ters, hold the
Shift key and roll the trackwheel.
To page up or down in a list, hold the Alt key and
roll the trackwheel.
To move to the top of a screen, press T.
To move to the bottom of a screen, press B.
To move do wn a screen, press the Space key.
To move up a scree n, press the Shift key + the
Space key.
To move to the next item, press N.
To move to the previo us item, press P.
Typing
To capitalize a letter, hold the letter key until the
capitalized letter appears.
To insert a period, press the Space key twice. The
next letter is capitalized automatically.
To type the alternate character on a key, hold the
Alt key + the key.
To turn on NUM lock, press the Alt key + the Left
Shift key.
To turn off NUM lock or CAP lock, press the Right
Shift key.
To type numbers in a number field, press the
number keys. You do not need to press the Alt key.
To insert the at sign (@) and periods in an email
field, press the Space key.
Editing text
To select a line of text, press the Shift key and roll
the trackwheel.
To select text character b y character , hol d the Shift
key and roll the trackwheel.
To cut the selected text, press the Shift key + the
Delete key.
To cop y th e se le cte d tex t, s elec t the te xt. Pr es s the
Alt key and click the trackwheel.
To paste the selected text, press the Shift key and
click the trackwheel.
Messages
To open the selected message, press the Enter key.
To type a symbol, press the Alt key + the Space
key. Click a symbol.
To type an accented or special character, hold the
letter key and roll the trackwheel.
92
To compose a message from the messages list,
press C.
To reply to a message, press R.
To forward a message, press F.
To reply to all, press L.
Attachments
To file a message, press I.
To search for text within a message, press S. To
search for the next occurrence of the text, press S
again.
To switch between showing and hiding filed
messages, press H.
To move do wn a page, press the Enter key.
To move up a page, pr ess the Alt key + the Enter
key.
To view sent messages, in the messages list, press
the Alt key + O.
To view received messages, in the messages list,
press the Alt key + I.
To move to the next unopened item, press U.
To move to the next related message, press J.
To move to the previous related message, press K.
To mark a message opened or unopened, press
the Alt key + U.
To switch between vi ewing the g enerated table of
contents and the full content for a document
attachment, press V.
To switch to a different worksheet within a
spreadsheet attachment, press V. Select a
worksheet. Press the Enter key.
To change the column size, press W.
To turn on or turn off column and row labels, pr ess
H.
To move to a specific cell, press G.
To display the contents of a specific cell, press the
Space key.
Browser
To return to the last page that you viewed, press
the Escape button.
To insert a period in the Go To dialog box, press
the Space key.
To insert a slash mark (/) in the Go T o dialog box,
press the Shift key + the Space key.
To move to the last cursor position in a received
message, press G.
To view the email address or PIN of a sender or a
recipient, in the To or From field of a received
message, select a name. Press Q. To show the
display name again, press Q.
To delete selected messages, press the Delete key.
To go to the home page, press H.
To edit a web address in the Go To Dialog box,
hold the Alt key and roll the trackwheel. Select an
address. Edit the text. Click the trackwheel.
To open the bookmarks screen, press K.
To add a bookmark, press A.
To refresh a web page, press R.
93
To search for a word on a page, press F. To find
the next instance of a word on a page, press the
Alt key + F.
To view the history, press I.
To move to the next page in the history, press N.
To move to the previous page in the history, press
the Backspace key.
Calendar
For these tips to work in Day view, in the calend ar
options, set the Enable Quick Entry field to No.
To change to Agenda view, press A.
To change to Day view, press D.
To change to Week view, press W.
To view, copy, or send the address for a link, press
L.
To view, copy, or send the address for a page,
press P.
To view more images, press M.
To view all images, press Q.
To open the browser options, press O.
To move do wn a page, press the Space key.
To move up a page, pr ess the Shift key + the
Space key.
To save a web page to the messages list, press S.
To stop a web page from loadi ng, press the Escape
button.
To move to a specific web page, pr ess G.
To move between full screen mode and normal
mode, press U.
To move the browser to the background to use
another application, press D.
To change to Month view, press M.
To move to the current date, press T.
To move to a specific date, press G.
To create an appointment, press C.
To move to the next day, week, or month, press
the Space key.
To move to the pr evious da y , w eek, or month press
the Shift key + the Space key.
To move the cursor horizontally in Week view , hold
the Alt key and roll the trackwheel.
To move the cursor vertically in Month view, hold
the Alt key and roll the trackwheel.
Calculator
To add, press D.
To subtract, press F.
To multiply , press X or A.
To divide, press S.
To close the browser, hold the Escape button.
94
To clear the screen, press C.
To find the square root, press V.
To clear the memory, press H.
To add a number to the memory, type the number
and press L.
To recall the memory, press J.
To replace the memory, type a number and press
K.
To scroll v ertically, hold the Alt key and roll the
trackwheel.
To display the result of your calculation, press the
G key.
95
96
Legal notice
© 2004 Research In Motion Limited. All Rights
Reserved. The BlackBerry and RIM families of
related marks, images, and symbols are the
exclusive properties of Research In Motion
Limited. RIM, Research In Motion, “Always On,
Always Connected”, the “envelope in motion”
symbol, BlackBerry, and the BlackBerry logo are
registered with the U.S. Patent and Trademark
Office and may be pending or registered in other
countries.
Microsoft and Outlook are registered trademarks
of Microsoft Corporation in the United States
and/or other countries. IBM, Lotus, Domino, and
Lotus Notes are trademarks of IBM in the United
States. Javascript is a trademark of Sun
Microsystems, Inc. in the United States and other
countries.
All other brands, product names, company names,
trademarks, and service marks are the properties
of their respective owners.
The BlackBerry handheld and/or associated
software are protected by copyright, international
treaties, and various patents, including one or
more of the following U.S. patents: 6,278,442;
6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents
are registered or pending in various countries
around the world. Visit www.rim.com/
patents.shtml for a current listing of applicable
patents.
This document is provided “as is” and Research In
Motion Limited (RIM) assumes no responsibility
for any typographical, technical, or other
inaccuracies in this document. RIM reserves the
right to periodically change information that is
contained in this document; however, RIM makes
no commitment to provide any such changes,
updates, enhancements, or other additions to this
document to you in a timely manner or at all. RIM
MAKES NO REPRESENTATIONS, WARRANTIES,
CONDITIONS, OR COVENANTS, EITHER EXPRESS
OR IMPLIED (INCLUDING, WITHOUT
LIMITATION, ANY EXPRESS OR IMPLIED
WARRANTIES OR CONDITIONS OF FITNESS FOR
A PARTICULAR PURPOSE, NON-INFRINGEMENT,
MERCHANTABILITY, DURABILITY, TITLE, OR
RELATED TO THE PERFORMANCE OR NONPERFORMANCE OF ANY SOFTWARE
REFERENCED HEREIN, OR PERFORMANCE OF
ANY SERVICES REFERENCED HEREIN). IN
CONNECTION WITH YOUR USE OF THIS
DOCUMENTATION, NEITHER RIM NOR ITS
AFFILIATED COMP ANIES AND THEIR RESPECTIVE
DIRECTORS, OFFICERS, EMPLOYEES, OR
CONSULTA NTS SHALL BE LIABLE TO YOU FOR
ANY DAMAGES WHATSOEVER BE THEY DIRECT,
ECONOMIC, COMMERCIAL, SPECIAL,
CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR
INDIRECT DAMAGES, EVEN IF RIM HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, INCLUDING, WITHOUT LIMITATION,
LOSS OF BUSINESS REVENUE OR EARNINGS,
LOST DATA, DAMAGES CAUSED BY DELAYS,
LOST PROFITS, OR A FAILURE TO REALIZE
EXPECTED SAVINGS.
This document might contain references to thirdparty sources of information and/or third-party
web sites (“Third-Party Information”). RIM does
not control, and is not responsible for, any Thir dParty Information, including, without limitation,
the content, accuracy, copyright compliance,
legality, decency, links, or any other aspect of
Third-Party Information. The inclusion of ThirdParty Information in this document does not imply
97
endorsement by RIM of the third party in any way.
Any dealings with third parties, including, without
limitation, compliance with applicable licenses,
and terms and conditions are solely between you
and the third party. RIM shall not be responsible
or liable for any part of such dealings.
You are solely responsible for the selection,
implementation, and performance of any thirdparty applications that you use with the handheld
or desktop software. Research In Motion does not
in any way endorse or guarantee the security,
compatibility, performance, or trustworthiness of
any third-party application and shall have no
liability to you or any third-party for issues arising
from such third-party applications.
98
Index
A
About the BlackBerry Browser
About the BlackBerry browser
accept
meeting invitation
service books
adding
applications
contacts
, 31
contacts from attachments
contacts to messages
display language
email signature
meeting invitees
members to mailing lists
multiple contacts to filters
See also
address book
customizable fields
managing remote search results
searching remote
updating contacts from attachments
See also
address book attachments
about
, 17
adding
, 9
opening
, 17
addresses
image
, 25
link
, 25
web page
, 36
, 65
, 29
, 9
, 53
, 11
, 37
creating
, 85
, 32
contacts
, 25
, 25
, 25
, 31
, 17
, 12
, 33
, 17
alarm
frequently asked questions
notification
reminders and power off
setting
setting date and time in
silencing
snooze
turning off
weekend notification
applications
adding
deleting
downloading
frequently asked questions
switching
third-party and data transmission
viewing details
viewing list
appointments
changing
deleting
number of
opening
recurring
scheduling
scheduling quickly
attachments
adding contacts from
opening
tips
updating contacts from
See also
, 43
, 43
, 43
, 43
, 43
, 29
, 29
, 29
, 91
, 29
, 29
, 36
, 36
, 85
, 36
, 35
, 35
, 36
, 17
, 93
file attachments; address book
attachments; images
, 43
, 55
, 47
, 43
, 29
, 62
, 17
, 17
99
AutoText
creating entries
deleting entries
editing entries
example
inserting macros
specified case and smartcase
using
, 23
viewing entries
available features
B
backlight
, 51
backup
about
type of handheld data backed up
battery
about
extending life
keeping charged
level
, 55
book icon,
bookmarks
See
adding folders
available offline
changing
creating
deleting
moving
organizing
renaming folders
, 23
, 23
, 23
, 23
, 24
, 23
, 69
, 21
, 55
, 55
, 55
service books
, 26
, 83
, 26
, 26
, 26
, 26
, 26
, 26
, 23
, 21
browser
about
, 25
changing content type
changing home page
clearing cache
closing
, 25
controlling scripts
frequently asked questions
hiding
, 25
home page
JavaScript support
navigating
receiving content from web applications
requirements for using
sending images
sending links
sending web page address
tips
using queue
viewing history
See also
browser push
about
enabling
notification options
C
cache, browser
calculator
converting measurements
memory
tips
, 25
, 25
, 93
, 84
web pages
, 29
, 29
, 27
, 45
, 94
, 83
, 83
, 27
, 84
, 84
, 83
, 26
, 26
, 25
, 29
, 83
, 29
, 26
, 45
100
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