Page 1
CROSSWAVE
PET PRO
_______________
USER GUIDE
2303 SERIES
®
Page 2
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING YOUR CROSSWAVE® PET PRO.
When using an electrical appliance, basic precautions should be observed, including the following:
edges or corners. Do not run
WARNING
TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK, OR INJURY:
» Connect to a properly grounded
outlet only. See grounding
instructions. Do not modify the
3-prong grounded plug.
» Do not leave appliance when it is
plugged in. Unplug from outlet when
not in use and before servicing.
» Use indoors only.
» Do not allow to be used as a toy.
Close attention is necessary when
used by or near children.
» Do not use for any purpose other
than described in this User’s
Guide. Use only manufacturer’s
recommended attachments.
» Do not use with damaged cord
or plug. If appliance is not
working as it should, or has been
dropped, damaged, left outdoors,
or dropped into water, have it
repaired at an authorized
service center.
» Do not pull or carry by cord, use
cord as a handle, close a door on
cord, or pull cord around sharp
appliance over cord. Keep cord
away from heated surfaces.
» Do not unplug by pulling on
cord. To unplug, grasp the plug,
not the cord.
» Do not handle plug or appliance
with wet hands.
» Do not put any object into open-
ings. Do not use with any opening
blocked; keep openings free of
dust, lint, hair, and anything that
may reduce air flow.
» Keep hair, loose clothing, fingers,
and all parts of body away from
openings and moving parts.
» Turn off all controls before plug
ging or unplugging appliance.
» Use extra care when cleaning
on stairs.
» Do not use to pick up flammable
or combustible materials (lighter
fluid, gasoline, kerosene, etc.)
or use in areas where they may
be present.
» Do not use appliance in an
enclosed space filled with vapors
given off by oil base paint, paint
thinner, some moth proofing
NOTE: STORE CLEANER IN A PROTECTED, DRY AREA. SINCE THIS
PRODUCT USES WATER, IT MUST NOT BE STORED WHERE THERE
IS A DANGER OF FREEZING. FREEZING WILL DAMAGE INTERNAL
COMPONENTS AND VOID THE WARRANTY.
substances, flammable dust,
or other explosive or toxic vapors.
» Do not use to pick up toxic
material (chlorine bleach,
ammonia, drain cleaner, etc.).
» Do not pick up anything that
is burning or smoking, such as
cigarettes, matches, or hot ashes.
» Use only BISSELL cleaning
products intended for use
with this appliance to prevent
internal component damage.
See the Cleaning Fluid section
of this guide.
» Do not immerse. Use only on
surfaces moistened by the
cleaning process.
» Keep appliance on a level surface.
» Do not carry the appliance while
in use.
» Always install float before any wet
pick-up operation.
» Do not carry the appliance while
in use.
WARNING
Risk Of Injury. Brush May Start Unexpectedly.
Unplug Before Cleaning or Servicing.
WARNING
To Reduce The Risk Of Injury From Moving
Parts – Unplug Before Servicing.
WARNING
Improper connection of the equipment-grounding conductor can
result in a risk of electrical shock. Check with a qualified electrician
or service person if you aren’t sure if the outlet is properly grounded.
DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper
outlet installed by a qualified electrician. This appliance is designed
for use on a nominal 120-volt circuit, and has a grounding attachment
plug that looks like the plug in the illustration. Make certain that the
appliance is connected to an outlet having the same configuration as
the plug. No plug adapter should be used with this appliance.
GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded wiring system. If it
should malfunction or break down, grounding provides a safe path
of least resistance for electrical current, reducing the risk of electrical
shock. The cord for this
appliance has an equipment-grounding
conductor and a grounding plug. It must
only be plugged into an outlet that is
properly installed and grounded in
accordance with all local codes and ordinances.
SAVE THESE INSTRUCTIONS
FOR FUTURE USE
This model is for household use only. Commercial use of this unit voids the manufacturer’s warranty.
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2
Grounded
Outlets
Grounding Pin
Page 3
Thanks for buying a BISSELL
CrossWave® Pet Pro
We love to clean and we’re excited to share one of our innovative
products with you. We want to make sure your multi-surface cleaner
works as well in two years as it does today, so this guide has tips on
using (pages 6-8), maintaining (pages 9-13), and if there is a problem,
troubleshooting (page 14).
Your multi-surface cleaner needs a little assembly before you can put it
to work, so flip to page 5 and let’s get started!
What’s In The Box?
Rinse and
Storage Tray
Multi-Surface
Handle
NOTE: Standard accessories may vary by model.
Body
Tangle-Free
Brush Roll
Brush Roll Drying
Tray with Rinse
Funnel
Safety Instructions...........2
Product View ................4
Assembly ...................5
Cleaning Formulas...........5
Operations ................6-8
Rinse Cup
Multi-Surface Pet
with Febreze®
Formula
Maintenance & Care ......9-13
Troubleshooting ............14
Warranty ...................15
Service .....................15
Product Registration ........16
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Page 4
Getting to Know Your CrossWave® Pet Pro
1
2
9
10
11
6
12
3
7
4
13
5
8
14
1 Upper Handle
2 SmartClean Fingertip Controls
3 Strainer
4 Float Stack
5 Easy Remove Brush Window
6 Integrated Carry Handle
7 Dirty Water Tank
Your BISSELL CrossWave® Pet Pro machine comes
in three easy to assemble components and does
not require any tools to assemble. The unit also
comes with a three-piece Rinse and Storage Tray.
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4
8 Foot
9 Solution Spray Trigger
10 Quick Release Cord Wrap
11 Clean Water Tank
12 Lower Cord Wrap
13 Rinse Cup
14 Rinse and Storage Tray
• Handle
• Body
• Clean Water Tank
• Rinse and Storage Tray
• Brush Roll Drying Tray with Rinse Cup
Page 5
Assembly
WARNING
Do not plug in your CrossWave® Pet Pro until you are familiar with all instructions
and operating procedures.
1
Insert handle
into body of
unit until you
hear a click.
2
click
4
Then, on the back
of the machine,
align clean water
tank with the
grooves and slide
tank into place
until you hear a
click.
The multi-functional Rinse and Storage Tray
includes a machine storage tray, brush roll drying
tray with rinse funnel, and rinse cup. To assemble,
slide the over hang in the middle of the brush roll
drying tray with rinse funnel down into the opening
on the storage tray that is indicated with arrows.
Then, place the Rinse Cup into the Rinse Funnel.
3
Wrap the cord around the
quick release cord wrap
and the lower cord wrap.
NOTE: To easily unwrap the cord for use, just turn the quick release cord wrap downward
to remove the cord from the cord wrap.
Cleaning Formulas
WARNING
To reduce the risk of fire and electric shock due to internal component damage, use only
BISSELL cleaning fluids intended for use with the hard floor device.
Keep plenty of CrossWave®
formulas on hand so you
can clean your hard floors
and area rugs whenever it
fits your schedule.
Always use CrossWave®
formulas in your machine.
Other solutions may harm
the machine and void the
warranty.
Multi-Surface
Formula
Great for cleaning
ALL sealed floors
and area rugs
CROSSWAVE® FORMULAS
Wood Floor
Formula
Restore your wood
floors’ natural shine
Area Rug Formula
Removes stuck on
and embedded dirt
from area rugs
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Multi-Surface
Pet with Febreze
Formula
Removes Pet odors
to clean and refresh
5
Page 6
Filling Your Clean Water Tank
1
The clean water tank is
located on the back of
the machine.
Clean Water Tank
Dirty Water Tank
2
Lift the clean water tank
straight up to remove from
the machine.
4
For large area cleaning (up to 700 sq ft)
a. Fill formula tank with warm tap water to the
second water fill line.
b. Then add formula to the second formula
fill line.
3
Unscrew the cap from the
clean water tank.
The clean water tank has
two measuring volumes
depending on the amount
of space you would like
to clean.
For small area cleaning (<350 sq ft)
a. Fill formula tank with warm tap water to the
first water fill line.
b. Then add formula to the first formula fill
line.
5
Screw the cap back onto the clean water
tank.
6
On the back of the machine,
align clean water tank with the
grooves and slide tank into
place until you hear a click.
A few notes about filling the clean water tank:
• Fill with warm (140°F/60°C MAX) tap water and add the appropriate
BISSELL solution. DO NOT USE BOILING WATER. DO NOT HEAT WATER
OR TANK IN MICROWAVE.
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Page 7
Cleaning Your Hard Floors
1
2
Select cleaning mode:
To start cleaning your hard floors,
turn the machine ON pressing the
HARD FLOOR button. Once the
setting is selected, the dry vacuum
Plug machine into a
properly grounded
outlet.
will turn on. To turn OFF, press the
HARD FLOOR setting a second
time.
4
Before each use, hold the solution
spray trigger for 10 seconds to prime
the system with cleaning solution.
LED lights illuminate when holding the
trigger.
NOTE: When solution is flowing, you
will see bubbles forming at the edges
of the brush roll window.
5
To clean, hold the solution
spray trigger to apply
solution on both forward
and backward passes.
3
Recline the body of the
machine backward to start
the brush roll spinning.
To stop the brush roll
spinning, you will need to
stand the machine upright.
6
To dry hard floors faster,
release the trigger and
clean a second pass
without dispensing
solution.
TIP: When cleaning excessively dirty or muddy hard floors or if your brush
roll looks dirty, use the Easy Clean Storage Tray to rinse your brush roll before
cleaning your area rugs.
TIP: For overly challenging and stuck-on messes on your hard floors, activate
the RUG mode and hold your CrossWave® Pet Pro over the mess. Using short
passes while holding the trigger allows the multi-surface brush to go to work.
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Page 8
Cleaning Area Rugs
NOTE: Before cleaning area rugs, test an inconspicuous area of the rug for
colorfastness. Also, please check manufacturer’s tag before cleaning area rugs for
any specialized cleaning instructions. Not for use on silk or delicate area rugs.
1
2
Select cleaning mode:
To start cleaning your rugs, turn
the machine ON pressing the
RUG button. Once the setting is
selected, the dry vacuum will turn
Plug machine into a
properly grounded
outlet.
on. To turn OFF, press the RUG
setting a second time.
4
Before each use, hold the solution spray
trigger for 10 seconds to prime the
system with cleaning solution. LED lights
illuminate when holding the trigger.
NOTE: When solution is flowing, you will
see bubbles forming at the edges of the
brush roll window.
5
To clean, hold the solution
spray trigger to apply
solution on both forward
and backward passes.
3
Recline the body of the
machine backward to start
the brush roll spinning.
To stop the brush roll
spinning, you will need to
stand the machine upright.
6
To dry area rugs faster,
release the trigger and
clean a second pass
without dispensing
solution.
NOTE: The RUG button dispenses twice the solution of the HARD FLOOR button
to help with area rug cleaning.
ATTENTION
Do not over wet carpet. Be careful not to run over loose objects or edges of area rugs.
Stalling the brush may result in premature belt failure.
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Page 9
Maintenance: Rinse and Storage Tray
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
1
Place unit on rinse and
storage tray.
4
Turn the machine ON by
pressing the Hard Floor
button.
2
Fill rinse cup with water.
5
Recline the machine while
in storage tray. Allow the
machine to run for 10-15
seconds until all water is
picked up. Repeat as needed.
3
Pour water into rinse funnel
to fill the MAX line of the
rinse and storage tray.
6
Grasp brush roll window
at the front of the window
and pull upward to remove.
7
Pull brush roll out by grabbing the
brush roll tab and pulling upward.
8
Place the brush roll upright in the Brush Roll
Drying Tray to dry.
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Page 10
Maintenance: Rinse and Storage Tray (cont.)
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
9
Replace brush roll by inserting the brush
roll end into the right side of the foot. Then
lock the pull tab into place by pressing
downward.
10
Replace the brush roll window by first lining up the brush window tabs with the edges of the foot.
Then press the window back into place until you hear a click.
Machine Storage
Put the unit away in a closet or basement until the next use. Store
cleaner in a protected, dry area. Since this product uses water, it
must not be stored where there is a danger of freezing. Freezing will
damage internal components and may void the warranty.
NOTE: Any solution remaining in the clean water tank should be emptied prior
to machine storage.
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Page 11
Maintenance: Dirty Water Tank
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
1
To release dirty water
tank, press down on
recessed button on the
top of the dirty tank.
2
Grab the front handle while
pressing down on button and
pull dirty water tank away from
the unit.
3
Grasp top of dirty water tank
in recessed areas on each side
of the filter and pull upward to
remove the top of the tank.
Did You Know?
The Float is what prevents your dirty tank from overflowing. When your dirty
tank is full, the float will shut o your suction motor creating a high pitched
sound indicating it is time to empty your dirty water tank.
4
Remove strainer from dirty
tank then throw debris in trash.
5
Pour dirty water out. Rinse the
inside of the dirty water tank.
6
Remove the filter from the
top of the dirty water tank
by pulling it up.
7
Hand wash the vacuum filter and screen with
warm water and mild detergent.
8
Rinse the float located at the bottom of the
top of the dirty water tank.
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Page 12
Maintenance: Dirty Water Tank (cont.)
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
9
If the inside area where
the dirty water tank sits is
dirty, wipe it clean with a
rag or towel.
10
Leave parts out to dry before
reassembling.
11
Place vacuum filter back
into the top of the dirty
water tank.
NOTE: Make sure to clean your dirty tank and let all components dry out after
each use to keep your product at its best.
12
13
14
Place strainer back into
dirty water tank.
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12
Once parts are dry,
reassemble and replace
the top of dirty water tank.
Angle the dirt tank back into
body of machine inserting
bottom first. Then tilt the
top of the dirt tank toward
the machine and push into
place until you hear a click.
Page 13
Maintenance: Brush Roll and Chamber
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
2
Pull brush roll out
by grabbing the
brush roll tab and
pulling upward.
5
Let your brush roll and brush
roll window chamber dry
before reassembling.
1
3
With warm water, rinse your
brush roll window and brush
roll.
Grasp brush roll
window at the
front and pull
upward to remove.
4
If your brush roll chamber
is dirty, clean with a rag or
towel.
TIP: Running your machine with a wet brush roll will help the brush roll dry faster.
The trigger should not be pressed.
NOTE: The brush roll is not dishwasher or automatic washing machine safe.
Please follow cleaning instructions.
6
Replace brush roll by inserting the brush roll
end into the right side of the foot. Then lock
the pull tab into place by pressing downward.
7
Replace the brush roll window by first lining
up both brush window tabs with the edges
of the foot. Then press the window back into
place until you hear a click.
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13
Page 14
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch o and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
Problem Possible causes Remedies
Reduced spray
OR
no spray
Loss of
suction
power
Brush roll is not
turning
Machine won’t
turn on
Machine is
leaking
Machine is
streaking
Clean water tank may be empty
Clean water tank may not be
seated completely
System isn’t completely primed Hold trigger for 10 to 15 seconds
Brush window is not latched in place Turn power OFF / Unplug machine and
Not holding trigger to spray solution Hold trigger continuously while using the
Spray tips on foot clogged Use a pin to clean the spray tips located
Tanks may not be seated properly Turn Power OFF / Remove both tanks and
Dirty tank has picked up
maximum amount of dirty water and
has reached full line
Brush window is not latched in place Turn Power OFF / Unplug machine and
Debris channel in foot is clogged Clean the channel with a paper towel
Filter clogged by debris Remove debris clogging the filter screen
Brush roll is not installed properly Turn Power OFF / Unplug machine and
Machine is standing upright Recline machine to make brush roll turn on
Obstruction has caused brush roll to
stop
Obstruction has caused brush roll to
stop and shut down machine
Handle not inserted properly into body
of machine
Cap of clean water tank is not closed
properly
Too much water applied Go over area without spraying down water
Previous floor care products used Contact product manufacturer regarding
Refill tank
Turn power OFF / Remove and
reseat tank
re-install brush window
machine
underneath the brush roll window
reseat them so they fit properly
Empty dirty tank and make sure to make
slow cleaning passes back and forth while
cleaning
re-install brush window
and clean the filter
follow instructions on page 11 for replacing
brush roll
Turn Power OFF / Unplug machine and
remove brush window and brush roll
cleaning hair and string off of brush ends
Unplug machine to reset the system. While
the machine is unplugged, remove the
brush window and brush roll cleaning hair
and string off of brush ends
Remove the handle and re-insert into the
body of the machine making sure to push
down until you hear a “click”
Remove the clean water tank and re-apply
the cap
how to remove
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Page 15
Warranty
This warranty gives you specific legal rights,
and you may also have other rights which may
vary from state to state. If you need additional
instruction regarding this warranty or have
questions regarding what it may cover, please
contact BISSELL Consumer Care by E-mail or
telephone as described below.
Limited Five-Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS
identified below, upon receipt of the product
BISSELL will repair or replace (with new,
refurbished, lightly used, or remanufactured
components or products), at BISSELL’s option,
free of charge from the date of purchase by the
original purchaser, for five years any defective or
malfunctioning part.
See information below on "If your BISSELL product
should require service".
This warranty applies to product used for
personal, and not commercial or rental, service.
This warranty does not apply to fans or routine
maintenance components such as filters, belts,
or brushes. Damage or malfunction caused by
negligence, abuse, neglect, unauthorized repair, or
any other use not in accordance with the User's
Guide is not covered. This warranty will only be
valid if the product is used in the same country in
which it was sold.
BISSELL IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY NATURE
ASSOCIATED WITH THE USE OF THIS PRODUCT.
BISSELL’S LIABILITY WILL NOT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
Some states do not allow the exclusion or
limitation of incidental or consequential damages,
so the above limitation or
exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM
THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU
OF ANY OTHER WARRANTIES EITHER ORAL
OR WRITTEN. ANY IMPLIED WARRANTIES
WHICH MAY ARISE BY OPERATION OF LAW,
INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE
FIVE YEAR DURATION FROM THE DATE OF
PURCHASE AS DESCRIBED ABOVE.
Some states do not allow limitations on
how long an implied warranty lasts, so the above
limitation may not apply to you.
NOTE: Please keep your original sales receipt. It provides proof of date of
purchase in the event of a warranty claim.
Service
If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about your warranty,
contact BISSELL Consumer Care.
Website:
www.BISSELL.com/service-centers
E-mail:
www.BISSELL.com/email-us
Please do not return this product to the store.
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
Call:
BISSELL Consumer Care
1-800-237-7691
Monday – Friday 8am - 10pm ET
Saturday 9am - 8pm ET
Sunday 10am - 7pm ET
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15
Page 16
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with questions regarding your product.
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to receive notice of offers,
contests, cleaning tips and more!
Product Support Reminders
Visit www.BISSELL.com/registration!
Visit us online at: BISSELL.com
When contacting BISSELL, have model number of cleaner
available.
Please record your
Model Number: _________________________________
Please record your
Purchase Date: _________________________________
NOTE: Please keep your original sales receipt.
It provides proof of purchase date in the event
of a warranty claim. See the Warranty page
for details.
Parts & Supplies
For Parts and Supplies, go to BISSELL.com and
enter your model number in the search field.
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©2017 BISSELL Homecare, Inc
Grand Rapids, Michigan
All rights reserved. Printed in China
Part Number 161-3994 11/17 RevB
16
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