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CROSSWAVE
_______________
USER GUIDE
1785, 2210, 2211 SERIES
®
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IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING YOUR CROSSWAVE®.
When using an electrical appliance, basic precautions should be observed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK,
OR INJURY:
» Connect to a properly grounded outlet only. See grounding
instructions. Do not modify the 3-prong grounded plug.
» Do not le ave appliance when it i s plugged in. Unp lug from outlet
when not in u se and before ser vicing.
» Use indoors only.
» Do not allow to be used as a toy. Close attention is necessary
when used by or near children.
» Do not use for any purpose other than described in
this user guide. Use only manufacturer’s recommended
attachments.
» Do not use with damaged cord or plug. If appliance is not
working as it should, or has been dropped, damaged, left
outdoors, or dropped into water, have it repaired at an
authorized service center.
» Do not pull or carry by cord, use cord as a handle, close a
door on cord, or pull cord around sharp edges or corners. Do
not run appliance over cord. Keep cord away from heated
surfaces.
» Do not unplug by pulling on cord. To unplug, grasp the plug,
not the cord.
» Do not handle plug or appliance with wet hands.
» Do not put any object into openings. Do not use with any
opening blocked; keep openings free of dust, lint, hair, and
anything that may reduce air flow.
» Keep hair, loose clothing, fingers, and all parts of body away
from openings and moving parts.
» Turn OFF all controls before plugging or unplugging
appliance.
» Use extra care when cleaning on stairs.
» Do not use to pick up flammable or combustible materials
(lighter fluid, gasoline, kerosene, etc.) or use in areas where
they may be present.
» Do not use appliance in an enclosed space filled with vapors
given off by oil-based paint, paint thinner, some mothproofing substances, flammable dust, or other explosive or
toxic vapors.
» Do not use to pick up toxic material (chlorine bleach,
ammonia, drain cleaner, etc.).
» Do not pick up anything that is burning or smoking, such as
cigarettes, matches, or hot ashes.
» Use only BISSELL® cleaning formulas intended for use with
this appliance to prevent internal component damage. See
the Cleaning Formulas section of this guide.
» Do not immerse. Use only on surfaces moistened by the
cleaning process.
» Keep appliance on a level surface.
» Do not carry the appliance while in use.
» Do not use without filters in place.
WARNING
Risk of injury. Brush may start unexpectedly.
Unplug before cleaning or servicing.
WARNING
To reduce the risk of injury from moving
parts – unplug before servicing.
WARNING
Improper connection of the equipment-grounding conductor can
result in a risk of electrical shock. Check with a qualified electrician or
service person if you aren’t sure if the outlet is properly grounded.
DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper
outlet installed by a qualified electrician. This appliance is designed
for use on a nominal 120-volt circuit, and has a grounding attachment
plug that looks like the plug in the illustration. Make certain that the
appliance is connected to an outlet having the same configuration as
the plug. No plug adapter should be used with this appliance.
GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded wiring system. If it
should malfunction or break down, grounding provides a safe path
of least resistance for electrical current, reducing the risk of electrical
shock. The cord for this
appliance has an equipment-grounding
conductor and a grounding plug. It must
only be plugged into an outlet that is
properly installed and grounded in
accordance with all local codes and ordinances.
SAVE THESE INSTRUCTIONS
FOR FUTURE USE
This model is for household use only. Commercial use of this unit voids the manufacturer’s warranty.
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Grounded
Outlets
Grounding Pin
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Thanks for buying a BISSELL CrossWave®
We love to clean and we’re excited to share one of our innovative
products with you. We want your CrossWave to work like new for the
years to come, so this guide has tips on how to use, maintain and, if
there’s a problem, troubleshoot.
Your CrossWave needs a little assembly before getting to work, so flip
to the “assembly” section and let’s get started!
What’s In The Box?
Dual Action
Handle
NOTE: Standard accessories may vary by model. To identify what should be included
with your purchase, please refer to the “Carton Contents” list located on the carton top
flap.
Multi-Surface
Brush Roll
Storage Tray Multi-Surface
Brush Roll
Drying Tray
Formula
Safety Instructions...........2
Product View................4
Assembly ...................5
Cleaning Formulas...........5
Operations ................6-8
Maintenance & Care ......9-13
Troubleshooting ............14
Warranty ...................15
Service .....................15
Product Registration........16
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Getting to Know Your CrossWave®
1
2
5
11
3
4
6
7
8
9
10
12
1 Upper Handle
2 SMARTCLEAN® Fingertip Controls
3 Float Stack
4 Easy Remove Brush Window
5 Integrated Carry Handle
6 Dirty Water Tank
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7 Foot
8 Solution Spray Trigger
9 Quick Release™ Cord Wrap
10 Clean Water Tank
11 Lower Cord Wrap
12 Easy Clean Storage Tray
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Assembly
WARNING
Do not plug in your CrossWave® until you are familiar with all instructions
and operating procedures.
Insert handle
into body of
unit until you
hear a “click”.
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click
4
NOTE: To easily unwrap the cord for use, just turn the Quick Release Cord Wrap
downward to remove the cord from the cord wrap.
Then, on the
back of the
machine, align
Clean Water
Tank with the
grooves and
slide tank into
place until you
hear a “click”.
Wrap the cord around
the Quick Release™
Cord Wrap and the
lower cord wrap.
The Easy Clean Storage Tray consists of
a machine Storage Tray and a Brush Roll
Drying Tray. To assemble the Easy Clean
Storage Tray, align arrows on the storage
tray with the arrows on the Brush Roll
Drying Tray and slide into place.
Cleaning Formulas
WARNING
To reduce the risk of fire and electric shock due to internal component damage, use only
BISSELL® cleaning fluids intended for use with the hard floor device.
Keep plenty of CrossWave
formulas on hand so you can clean
your hard floors and area rugs
whenever it fits your schedule.
Always use CrossWave formulas in
your machine. Other formulas may
harm the machine and void the
warranty.
CROSSWAVE® FORMULAS
Multi-Surface
Formula
Great for cleaning
ALL sealed floors
and area rugs
Wood Floor
Formula
Restore your wood
floors’ natural shine
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Area Rug Formula
Removes stuck on
and embedded dirt
from area rugs
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Filling Your Clean Water Tank
1 2 3
The Clean Water
Tank is located on the
back of the machine.
Clean Water Tank
Dirty Water Tank
Lift the Clean Water Tank
straight up to remove
from the machine.
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For large area cleaning (up to 700 sq ft)
a. Fill Clean Water Tank with warm tap
water to the second water fill line.
b. Then add formula to the second
formula fill line.
For small area cleaning (less than 350 sq ft)
a. Fill Clean Water Tank with warm tap
water to the first water fill line.
b. Then add formula to the first formula fill
line.
Unscrew the cap from
the Clean Water Tank.
The Clean Water Tank
has two measuring
volumes depending
on the amount of
space you would like
to clean.
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On the back of the
machine, align Clean
Water Tank with the
grooves and slide tank
into place until you
hear a “click”.
Screw the cap back onto the Clean
Water Tank.
A few notes about filling the Clean Water Tank:
• Fill with warm (140°F/60°C MAX) tap water and add the appropriate
BISSELL® formula. DO NOT USE BOILING WATER. DO NOT HEAT WATER
OR TANK IN MICROWAVE.
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Cleaning Your Hard Floors
1 2 3
Select cleaning mode:
To start cleaning your hard
floors, turn the machine ON
by pressing the HARD FLOOR
button. Once the setting is
Plug machine into a
properly grounded
outlet.
selected, the dry vacuum will
turn on. To turn OFF, press
the HARD FLOOR button a
second time.
4 5 6
Recline the body of
the machine backward
to start the Brush Roll
spinning. To stop the
Brush Roll spinning,
you will need to stand
the machine upright.
Before each use, hold the Solution
Spray Trigger for 10 seconds to
prime the system with cleaning
solution. LED lights illuminate when
holding the trigger.
NOTE: When solution is flowing,
you will see bubbles forming at the
edges of the Brush Window.
TIP: When cleaning excessively dirty or muddy hard floors, or if your Brush Roll looks
dirty, use the Easy Clean Storage Tray to rinse your Brush Roll before cleaning your area
rugs.
TIP: For overly challenging and stuck-on messes on your hard floors, activate the RUG
mode and hold your CrossWave® over the mess. Using short passes while holding the
trigger allows the Multi-Surface Brush Roll to go to work.
To clean, hold the
Solution Spray Trigger to
apply solution on both
forward and backward
passes.
To dry hard floors
faster, release the
trigger and clean a
second pass without
dispensing solution.
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Cleaning Area Rugs
NOTE: Before cleaning area rugs, test an inconspicuous area of the rug for colorfastness.
Also, please check manufacturer’s tag for any specialized cleaning instructions before
cleaning area rugs. Not for use on silk or delicate area rugs.
1 2 3
Select cleaning mode:
To start cleaning your rugs,
turn the machine ON by
pressing the RUG button. Once
Plug machine into a
properly grounded
outlet.
the setting is selected, the dry
vacuum will turn ON. To turn
OFF, press the RUG setting a
second time.
4 5 6
Recline the body of
the machine backward
to start the Brush Roll
spinning. To stop the
Brush Roll spinning,
you will need to stand
the machine upright.
Before each use, hold the Solution
Spray Trigger for 10 seconds to
prime the system with cleaning
solution. LED lights illuminate when
holding the trigger.
NOTE: When solution is flowing,
you will see bubbles forming at the
edges of the Brush Window.
NOTE: The RUG button dispenses twice the solution of the HARD FLOOR button to help
with area rug cleaning.
NOTE: For the most thorough clean, make 4 wet passes and 4 dry passes using
overlapping strokes over each area you clean on your rugs.
To clean, hold the
Solution Spray Trigger
to apply solution on
both forward and
backward passes.
To dry area rugs
faster, release the
trigger and clean
a second pass
without dispensing
solution.
NOTICE
Do not overwet carpet. Be careful not to run over loose objects or edges of area rugs. Stalling the brush
may result in premature belt failure.
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Emptying the Dirty Water Tank
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
1 2 3
To release Dirty Water
Tank, press down on
recessed button on the top
of the Dirty Water Tank.
Did You Know?
The Float Stack is what prevents your Dirty Water Tank from overflowing. When your
Dirty Water Tank is full, the float will shut off your suction motor creating a high-pitched
sound indicating it is time to empty your Dirty Water Tank.
4
Pour dirty water and debris out. Rinse the
inside of the Dirty Water Tank.
6
Grab the front handle while
pressing down on button
and pull Dirty Water Tank
away from the unit.
5
Remove the filter from the top of the
Dirty Water Tank by pulling it up.
7
Grasp top of Dirty Water
Tank in recessed areas on
each side of the filter and
pull upward to remove the
top of the tank.
Hand wash the vacuum filter and screen
with warm water and mild detergent.
Rinse the float located at the bottom
of the top of the Dirty Water Tank.
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Emptying Dirty Water Tank (cont.)
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
8 9 10
If the inside area where
the Dirty Water Tank
sits is dirty, wipe it clean
with a rag or towel.
NOTE: Make sure to clean your Dirty Water Tank and let all components dry out after
each use to keep your CrossWave® at its best.
Leave parts out to dry
before reassembling.
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Place vacuum filter back
into the top of the Dirty
Water Tank.
Once parts are dry, reassemble and
replace the top of Dirty Water Tank.
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Angle the Dirty Water Tank back into
body of machine inserting bottom first.
Then tilt the top of the Dirty Water Tank
toward the machine and push into place
until you hear a click.
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Cleaning the Brush Roll & Chamber
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
1
Grasp Brush
Window at
the front and
pull upward to
remove.
2
Pull Brush Roll
out by grabbing
the tab and
pulling upward.
3 4 5
Let your Brush Roll and
Rinse your Brush Roll
and Brush Window with
warm water.
TIP: Running your machine with a wet Brush Roll will help the Brush Roll dry faster. The
trigger should not be pressed.
NOTE: The Brush Roll is not dishwasher or automatic washing machine safe. Please
follow cleaning instructions.
If your Brush Roll chamber is dirty, clean with a
rag or towel.
Brush Window chamber
dry before reassembling.
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Replace Brush Roll by inserting the end
into the right side of the foot. Then
lock the pull tab into place by pressing
downward.
Replace the Brush Window by first
lining up both brush window tabs with
the edges of the foot. Then press the
window back into place until you hear
a “click”.
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Easy Clean Storage Tray
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
1 2 3
Place unit on self-cleaning
storage tray.
Pour water to the MAX
line of the self-cleaning
storage tray.
4 5
Recline the machine while in storage
tray. Allow the machine to run for 10-15
seconds until all water is picked up.
Repeat as needed.
6 7
Pull Brush Roll out by grabbing the
tab and pulling upward.
Turn the machine ON
by pressing the HARD
FLOOR button.
Grasp Brush Window at the front of the
window and pull upward to remove.
Place the Brush Roll upright in the Brush
Roll Drying Tray to dry.
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Easy Clean Storage Tray
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
8
Replace Brush Roll by inserting the
end into the right side of the foot.
Then lock the pull tab into place by
pressing downward.
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Replace the Brush Window by first lining up the Brush Window tabs with the edges of
the foot. Then press the window back into place until you hear a “click”.
NOTE: Put the unit away in a closet or basement until the next use. Store cleaner in a
protected, dry area.
NOTE: Any solution remaining in the Clean Water Tank should be emptied prior to
machine storage.
NOTICE
To reduce the risk of a leaking condition, do not store where freezing may occur. Damage to internal
components may result.
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Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
Problem Possible causes Remedies
Reduced spray
OR
no spray
Loss of
suction
power
Brush Roll isn’t
turning
Machine won’t
turn on
Machine is
leaking
Clean Water Tank may be empty.
Clean Water Tank may not be
seated completely.
System isn’t completely primed. Hold trigger for 10 to 15 seconds to
Brush Window is not latched in
place.
Not holding trigger to spray
solution.
Spray tips on foot clogged. Use a pin to clean the spray tips
Tanks may not be seated properly. Turn Power OFF / Remove both tanks
Dirty Water Tank has picked up
maximum amount of dirty water and
has reached full line.
Brush Window is not latched in place. Turn Power OFF / Unplug machine and
Debris channel in foot is clogged by
debris.
Filter clogged by debris. Remove debris clogging the filter screen
Brush Roll is not installed properly. Turn Power OFF / Unplug machine
Machine is standing upright. Recline machine to make Brush Roll
Obstruction has caused Brush Roll
to stop.
Obstruction has caused Brush Roll
to stop and shut down machine.
Handle not inserted properly into
body of machine.
Cap of Clean Water Tank is not
closed properly.
Refill tank.
Turn power OFF / Remove and
reseat tank.
make sure the solution has flowed to
the spray tips.
Turn power OFF / Unplug machine and
re-install Brush Window.
Hold trigger continuously while using
the machine.
located underneath the Brush Window.
and reseat them so they fit properly on
the machine.
Empty Dirty Water Tank.
re-install Brush Window.
Clean the channel with a paper towel.
and clean the filter.
and follow instructions on page 11 for
replacing Brush Roll.
turn on.
Turn Power OFF / Unplug machine and
remove Brush Window and Brush Roll
to remove obstruction.
Unplug machine to reset the system.
While the machine is unplugged,
remove the Brush Window and Brush
Roll to remove the obstruction before
plugging the machine back in for use.
Remove the handle and re-insert into
the body of the machine making sure to
push down until you hear a “click”.
Remove the Clean Water Tank and
re-apply the cap.
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Warranty
This warranty gives you specific legal rights,
and you may also have other rights which
may vary from state to state. If you need
additional instruction regarding this warranty
or have questions regarding what it may
cover, please contact BISSELL® Consumer
Care by E-mail or telephone as described
below.
It may be necessary to obtain some of your
personal information, such as a mailing
address, to fulfill terms of this warranty. Any
personal data will be handled pursuant to
BISSELL’s Privacy Policy, which can be found
online at www.BISSELL.com/privacy-policy.
Limited Two-Year Warranty
Subject to the *Exceptions and Exclusions
from the Terms of the Limited Warranty,
upon receipt of the product BISSELL will
repair or replace (with new, refurbished,
lightly used, or remanufactured components
or products), at BISSELL’s option, free
of charge from the date of purchase by
the original purchaser, for two years, any
defective or malfunctioning part.
See information below on "If your BISSELL
product should require service”.
This warranty applies to product used for
personal, and not commercial or rental,
service. This warranty does not apply to
fans or routine maintenance components
such as filters, belts or brushes. Damage or
malfunction caused by negligence, abuse,
neglect, unauthorized repair, or any other use
not in accordance with the user guide is not
covered. This warranty will only be valid if the
product is used in the same country in which
it was sold.
BISSELL is not liable for incidental or
consequential damages of any nature
associated with the use of this product.
BISSELL’s liability will not exceed the
purchase price of the product.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitation or
exclusion may not apply to you.
*Exceptions and Exclusions from the
Terms of the Limited Warranty
This warranty is exclusive and in lieu of
any other warranties, either oral or written.
Any implied warranties, which may arise
by operation of law, including the implied
warranties of merchantability and fitness for
a particular purpose, are limited to the twoyear duration from the date of purchase as
described above.
Some states do not allow limitations on how
long an implied warranty lasts, so the above
limitation may not apply to you.
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the
event of a warranty claim.
Service
Please do not return this product
to the store.
Other maintenance or service not included
in the manual should be performed by an
authorized service representative.
If your BISSELL product should
require service:
Contact BISSELL Consumer Care to locate a
BISSELL Authorized Service Center in your
area. If you need information about repairs or
replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Care.
Website:
www.BISSELL.com/service-centers
E-mail:
www.BISSELL.com/email-us
Call:
BISSELL Consumer Care
1-800-237-7691
Monday – Friday: 8am - 10pm ET
Saturday: 9am - 8pm ET
Sunday: 10am - 7pm ET
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discounts and free shipping on
future purchases.
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Supplying your information now
saves you time should you need
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regarding your product.
Product Support
Reminders and Alerts
We’ll contact you with any
important product maintenance
reminders and alerts.
Special Promotions
Optional: Register your email
to receive notice of offers,
contests, cleaning tips, and more!
Visit www.BISSELL.com/registration!
Visit the BISSELL website: www.BISSELL.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It provides proof of purchase
date in the event of a warranty claim. See Warranty page for details.
Parts & Supplies
For Parts and Supplies, go to www.BISSELL.com and enter your model
number in the search field.
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©2018 BISS ELL Homecare , Inc
Grand Rapids, Michigan
All right s reserved. Pr inted in China
Part Nu mber 161-3263 10/ 18 RevC
Visit our website at: www.BISSELL.com
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