Bissell Cleanview Helix 95P1 User Manual

USER'S GUIDE

95P1 / 82H1 SERIES

2

Thank You

3

Safety Instructions

4

Product View

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®

5

Assembly

6-8

Operations

8-12

Maintenance and Care

13

Troubleshooting

Accessories

14

Replacement Parts

15

Warranty

16

Product Registration

16

Consumer Services

Thanks for buying a BISSELL CleanView Helix

We’re glad you purchased a BISSELL vacuum. Everything we
know about floor care went into the design and construction
of this complete, high-tech home cleaning system.

Your carpet cleaner is well made, and we back it with a limited
one year warranty. We also stand behind it with a knowledgeable,
dedicated Consumer Services department, so, should you ever
have a problem, you’ll receive fast, considerate assistance.

My great-grandfather invented the floor sweeper in 1876. Today,
BISSELL is a global leader in the design, manufacture, and service
of high quality homecare products like your carpet cleaner.

Thanks again, from all of us at BISSELL.

Mark J. Bissell
President and Chief Executive Officer

®

2

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IMPORTANT SAFETY INSTRUCTIONS

When using an electrical
precautions should be observed, including
the following:

READ ALL INSTRUCTIONS BEFORE USING
UPRIGHT VACUUM

Always connect to a polarized outlet (left slot is
wider than right). Unplug from outlet when not in
use and before conducting maintenance.

appliance, basic

WARNING:

To reduce the risk of fire,
electric shock, or injury:

■

Do not modify the polarized plug to fit a

non-polarized outlet or extension cord.

■

Do not leave vacuum cleaner unattended

when it is plugged in.

■

Unplug from outlet when not in use and

before servicing.

■

Unplug before attaching the TurboBrush® Tool.

■

Do not use outdoors or on wet surfaces.

■

Do not allow children to operate vacuum

cleaner or use as a toy.

■

Close attention is necessary when used by or

near children.

■

Do not use for any purpose other than

described in this user’s guide.

■

Use only manufacturer’s recommended attachments.

■

Do not use with damaged cord or plug.

■

If appliance is not working as it should, has

been dropped, damaged, left outdoors, or
dropped into water, have it repaired at an
authorized service center.

■

Do not pull or carry by cord, use cord as a

handle, close a door on cord, or pull cord
around sharp edges or corners. Do not run
appliance over cord. Keep cord away from
heated surfaces.

■

Do not unplug by pulling on cord. To unplug,

grasp the plug, not the cord.

■

Do not handle vacuum cleaner or plug with

wet hands.

■

Do not put any object into openings. Do not

use with any opening blocked; keep openings
free of dust, lint, hair, and anything that may
reduce air flow.

■

Keep hair, loose clothing, fingers, and all parts

of body away from openings and moving parts.

■



Turn off all controls before plugging or unplug­ging vacuum cleaner.

■

Use extra care when cleaning stairs.

■

Do not pick up flammable materials (lighter fluid,
gasoline, kerosene, etc.) or use in the presence
of explosive liquids or vapors.

■

Do not pick up toxic material (chlorine bleach,

ammonia, drain cleaner, etc.).

■

Do not use vacuum cleaner in an enclosed

space filled with vapors given off by oil base
paint, paint thinner, some moth proofing
substances, flammable dust, or other explosive
or toxic vapors.

■

Do not pick up hard or sharp objects such as

glass, nails, screws, coins, etc.

■

Do not pick up anything that is burning

or smoking, such as cigarettes, matches,
or hot ashes.

■

Do not use without filters in place.

■

Use only on dry, indoor surfaces.

■

Keep appliance on a level surface.

■

Do not carry the vacuum cleaner while it

is running.

SAVE THESE
INSTRUCTIONS.
FOR FUTURE USE

THIS APPLIANCE
HAS A
POLARIZED
PLUG.

To reduce the risk of electric shock, this
appliance has a polarized plug (one blade
is wider than the other). This plug will fit in
a polarized outlet only one way. If the plug
does not fit fully in the outlet, reverse the
plug. If it still does not fit, contact a qualified
electrician to install a proper outlet. Do not
change the plug in any way.

This model is for household use only.

www.bissell.com 800.237.7691

3

Product view

Handle

Cord Clip

Hose Clip

TurboBrush
Tool

Power
Cord

Dirt
Container

Filter
Cup

Lock ’n

™

Lever

Seal
Height

Adjustment
Knob

®

Furniture
Protection Guard

Stretch Hose

Carry Handle

Crevice Tool

HEPA Media
Filter*

Combination
Dusting
Brush/
Upholstery
Tool

Handle Release
Pedal

Powerfoot

Extension
Wand

Quick
Release

Cord
Wrap

Quick
Reach
Handle

Hose
Wand
Base

Foot
Hose

®

CAUTION:

Do not plug in your vacuum
cleaner until you are familiar
with all instructions and
operating procedures.

*The filter media, not the vacuum as a whole, complies with
the IEST-RP-CC001.5 HEPA Standard

WARNING:

Plastic film can be
dangerous. To avoid danger
of suffocation, keep away
from babies and children.

4

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Assembly

The only tool you’ll need to assemble
your vacuum cleaner is a Philips
head screwdriver.

Attach handle to vacuum

1. Locate the vacuum handle and

remove the screw packet taped to
the base of the handle.

2. Stand the vacuum upright and slide

the base of the handle firmly into
the grooves at the top of the vacuum
body.

3. Check to be sure the handle is fitted

to the vacuum body. If there is a gap
in front, continue to push firmly until
the handle is flush.

4. Insert the screw provided from the

screw packet into the existing hole.
Tighten securely with a screwdriver.

Attach vacuum hose and tools

1. Attach the Twist ‘n Snap™ hose by

lining up the tabs on the base with the
corresponding notches on the back of
the vacuum.

2. Turn the Twist ‘n Snap hose to the

right to lock the hose into place.

3. Grasping the Quick Reach handle,

slide the end of the hose wand onto
the hose wand base. Snap the hose
into the hose clip.

NOTE: The Powerfoot will not
suction properly unless the hose
wand is firmly attached.

6.

2.

4.

2.

4.

5.

3.

4.

4. Snap the extension wand and

the crevice tool together into the
storage clip.

5. Snap the combination tool into the

storage clip.

6. Attach the TurboBrush Tool by

aligning the small holes near the
brush roll with the tabs at the bottom
of TurboBrush Tool housing. Snap
TurboBrush Tool into place.

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5

Operations

Handle position

Press the handle release pedal with your
foot to place your CleanView Helix into one
of three cleaning positions.

1. Upright–

cleaning with tools.

2. Normal cleaning – Press handle release

household floor cleaning tasks.

For storage and above floor

3. Low cleaning –With the vacuum in

normal cleaning position, press handle
release pedal again, use for reaching under
low furniture such as tables, chairs or beds.

Height adjustment

There are five height settings available
for various floor surfaces. Turn the dial
on the foot of the cleaner to the desired
setting.

Lowest setting – For low pile carpet or bare

floors. To pick up debris it may be
to move up one setting.

Medium setting

Highest setting

shag carpet.

Note: For optimal carpet cleaning
performance, adjust to the lowest
practical setting. If your cleaner is
difficult to push, adjust to the next
higher setting.

If the dial is difficult to turn, tilt the cleaner
back slightly to take the weight off the foot
while turning.

– For medium pile carpet.

– For high pile and most

necessary

Transporting cleaner

1. To move your cleaner from room to room,

put the handle in the upright position, tilt
the cleaner back on its rear wheels and
push forward.

CAUTION:

Before using your vacuum,
make sure that the dirt con­tainer is in locked position and
that all filters (inner circular,
outer circular, pre-motor and
post-motor) are in place. Do
not operate your vacuum with­out these filters.

Tip:

Hair, string and
small objects can
block the vacuum
hose or tools. Check
them occasionally
for obstructions.

Tip:

Before cleaning
under low furniture,
check area first for
objects that might
harm the unit or
block the vacuum
hose

.

Tip:

Your vacuum features a Quick Release®
cord wrap. To remove the power cord
quickly and easily, rotate the upper cord
wrap towards floor, and slip power cord
from upper and lower cord wraps.

2. The cleaner can also be moved by using

the carrying handle.

6

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Operations

Air flow indicator (select models only)

The air flow indicator tells you when
airflow in the vacuum is reduced due
to a clog in the hose. The indicator
will remain green until the airflow
is reduced. When it is fully red, the
airflow is significantly reduced or
blocked. Follow the steps on page 12
to clear a clog. Follow the steps on
page 10 to check that filters are clean.

Special tools

Your BISSELL CleanView Helix is not
only a powerful carpet and rug vacu­um cleaner, it’s also a versatile above
floor vacuum cleaner when you select
one of the special tools.

1. Raise handle to upright position.

2. Grasp the Quick Reach handle and

lift hose wand to separate from suction
intake opening.

3. Attach tools by firmly pushing onto

vacuum hose or extension wand.

a. Crevice tool – Use in tight narrow spaces.
b. Combination dusting

brush/upholstery tool

Two types of cleaning tools are included
in one attachment. Rotate for desired
tool. Use brush side to dust furniture,
blinds, books, lamps, shelves and
baseboards.

c. Extension wand

Use with desired attachment for a
longer reach.

NOTICE:

The floor brush will continue to rotate
while you use your vacuum for above
floor cleaning. To prevent carpet dam­age, do not lean on the vacuum or let
the powerfoot tilt forward.

a.

b.

c.

CAUTION:

The rotating floor brush continues to rotate
while tools are in use. To reduce the risk
of injury from moving parts, always move
the cleaner with the carrying handle at
the back of the cleaner. Always place
vacuum cleaner on floor with handle in
upright position when using tools. Never
place your fingers under the cleaner
when it is running. Never place power­foot on furniture or uneven surfaces. Do
not place vacuum cleaner close enough
to objects to pull them into rotating brush.

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Tip:

Hair, string and
small objects
can block the
vacuum hose or
tools. Check them
occasionally for

obstructions

.

7

Operations

Power cord storage

When you have finished using your
BISSELL CleanView Helix, return it
to the upright position and store the
power cord.

1. Turn vacuum cleaner off.

2. Unplug power cord by grasping the

polarized plug (NOT the cord) and dis­connect from outlet.

3. Loop power cord around cord wraps on

side of vacuum cleaner.

4. Clip molded plug to power cord to secure.

Maintenance and care

To maintain maximum cleaning per­formance, the following maintenance
steps must be performed:

1. Empty the dirt container when the dirt

reaches the “Full” line on the side.

2. Check the inner and outer circular filters

and the pre-motor filter at least once a
month and clean or replace as needed.

3. Replace the post-motor filter every three to

six months.

Note: More frequent filter clean­ing or replacing may be necessary
if you are vacuuming new carpet,
fine dust, or have allergy concerns.
Follow the instructions on the fol­lowing pages to perform these
simple maintenance steps.

NOTICE:

While vacuuming, certain carpets
and low humidity conditions may
generate small static discharges. The
discharges are entirely harmless and
are not associated in any way with
the main power supply.

WARNING:

To reduce the risk of electric
shock, turn power switch OFF
and disconnect polarized plug
from electrical outlet before
performing maintenance or
troubleshooting checks.

Tip:

For maximum cleaning
performance, check
and clean or replace
all filters as suggested.

Empty Dirt Container

The dirt container needs to be emptied
when the dirt reaches the “Full” line on
the side of the container.

1. Unplug cleaner from electrical outlet.

™

2. Slide the Lock 'n Seal

"Unlock" position.

3. Grasp dirt cup portion handle and pull

straight out to remove from vacuum.

4. Empty dirt into garbage container.

8

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lever to the

Unlock Position

2.

Full Line

Lock Position

Maintenance and care

Empty Dirt Container continued

5. Put the dirt container back in the

vacuum and slide the lever to the
"Lock" position.

Note: The dirt container may be
washed in warm water with a
mild detergent. Make sure it is
completely dry before replacing.

Cleaning the inner & outer circular filter

Use only genuine BISSELL style
replacement filters in your BISSELL
CleanView Helix.

1. Unplug the cleaner from electrical outlet.

2. a. Remove the dirt container as

described in the previous page.

b. Grasp the filter cup located at the

bottom of the dirt container, lift up
and out.

Note: Do not try to pull circular
foam filter out of the filter cup
while it is still in the vacuum.

NOTICE:

Do not place the dirt container or
other product components in the
dishwasher. Hand wash only.

2a.

2b.

3. Grasp the plastic tab on the top of the

circular foam filters. Twist to unlock and
pull out.

Separate the outer foam and inner pleated

4.

circular filters. Wash each individually by
hand in warm water. Mild detergent may
be used if desired. Rinse well, then air
dry thoroughly before putting them back
together and replacing in filter cup.

5. The filter cup may be washed in warm

water with a mild detergent. Make sure
it is completely dry before reassembling
with filters.

6. The upper tank and louvers may also be

wiped clean with a damp cloth. Reach
underneath the upper tank and turn the
rim of the louvers to unlock. Pull straight
down to remove. Make sure all parts
are dry before replacing.

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3.

9

Maintenance and care

Cleaning the pre-motor filter

1. Unplug the cleaner from electrical outlet.

The pre-motor filter protects the motor from

2.

debris. It is located underneath the filter cup
in the center of the round part of the
Lock ‘n Seal™ lever.

3. Remove the small round filter and any debris

on top of it. Rinse well under warm water, then
air dry thoroughly before replacing.

Replacing the post-motor filter

Use only genuine BISSELL style 9
(#32076) replacement filters in your
BISSELL CleanView Helix.

1. Unplug the cleaner from electrical outlet.

2. The post-motor filter assists in the filtration

process to return clean air to the room. It is
located behind the door on the side of the
vacuum. When the filter becomes dirty, open
the door, remove the filter and replace. The
white, pleated HEPA Media Filter* is
not washable.

Note: A basic washable
post-motor filter with reduced
filtration is available if desired.

WARNING:

Do not operate cleaner
with damp or wet filters or
without all filters in place.

Pre-Motor

Filter

Post-Motor

Filter

WARNING:

To reduce the risk of injury from
moving parts, turn off vacuum
cleaner and disconnect Power
Plug from electrical outlet.

Checking rotating floor brush and drive belt

You should check your vacuum clean­er’s rotating floor brush and drive belt
regularly for wear or damage. You
should also clean the brush and brush
ends of strings, hair and carpet fibers.
These can wrap around the brush and
hamper its ability to effectively clean
your carpet. Also remove any debris
that has accumulated under the
brush cover.

1. Unplug cleaner from electrical outlet.

2. Place handle in low position and turn

vacuum cleaner over so bottom side is up.

3. Remove the five screws with a Phillips

head screwdriver. Lift the brush cover off.

4. Grasp rotating floor brush at both ends and lift.

*The filter media, not the vacuum as a whole, complies with
the IEST-RP-CC001.5 HEPA Standard

10

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Motor Pulley

3.

Brush Cover

4.

Maintenance and care

Checking rotating floor brush and drive belt continued

.

5. Clean strings, hair and other debris from

rotating floor brush, paying particular
attention to brush ends.

6. Clean strings, hair and other debris

from motor pulley and drive belt
areas.

7. Check drive belt carefully for wear,

cuts or stressed areas.

8. Check air passageway for obstruc-

tions. Remove debris from this area.

Replace drive belt

Use only genuine BISSELL style 9
replacement belts (#32074) in your
BISSELL CleanView Helix.

1. Unplug cleaner from electrical outlet.

2. With rotating floor brush removed from

vacuum cleaner (steps 1-4 of Check
rotating floor brush and drive belt),
grasp old drive belt and remove from
motor pulley. Discard old drive belt.

8.

Air Passageway

3. Place new drive belt over motor pulley

and stretch other end over rotating
floor brush in the space between the
bristles.

4. Place ends of rotating floor brush

down into slots on sides as shown.

5. Turn rotating floor brush by hand

several times in the direction of motor
pulley. If properly installed, drive belt
will center itself on rotating brush.

6. Reposition brush cover and screw

back into place.

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4.

Motor
Pulley

11

Maintenance and care

Clearing a clog

Low suction or poor pickup may be
due to a clog in the vacuum cleaner.
If you notice a change in the sound
of the motor or a reduction in the
spinning action, check for clogs.

1. Unplug cleaner from electrical outlet.

2. Empty dirt container.

3. Check upper tank for build up or clogs.

4. Check the suction inlet for a clog.

5. Grasp the quick reach handle and lift

hose wand to separate from the suc­tion opening. Check for a clog in the
base, the wand or the hose.

6. Remove the screw attaching the hose

wand base to the vacuum. Straighten the
hose wand base and unclog with long,
narrow object such as a broom stick.

7. If the clog persists, follow the instruc-

tions for Checking the rotating floor
brush on page 10 and inspect the air
passageway for obstructions.

3.

4.

5

12

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Troubleshooting - CleanView Helix

®

Vacuum cleaner won’t turn on

Possible causes Remedies

1. Power cord not plugged in 1. Check electrical plug

2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker

Vacuum cleaner won’t pick up dirt

Possible causes Remedies

1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting

2. Hose not attached to suction opening 2. Grasp quick reach handle and firmly push
hose wand onto the suction opening

3. Crack or hole in hose 3. Check hose and replace if needed

4. Broken or worn drive belt 4. Replace drive belt, see page 11

5. Rotating floor brush bristles worn 5. Replace brush

6. Rotating floor brush jammed 6. Remove brush and clean debris from brush ends,
see page 10

7. Clog in vacuum 7. Follow instructions on page 12 for clearing clogs

8. Dirt container full 8. Empty dirt container

9. Dirt container or upper tank not installed properly 9. Position correctly and lock in place

10. Filters are dirty 10. Check and clean or replace pre-motor and
post-motor filters, see page 10

Tools won't pick up dirt

Possible causes Remedies

1. Crack or hole in hose 1. Check hose and replace if needed

2. Clog in vacuum 2. Follow instructions on page 12 for clearing clogs

3. Dirt container full 3. Empty dirt container, see page 8

4. Dirt container or upper tank not installed properly 4. Position correctly and lock in place

5. Filters are dirty 5. Check and clean or replace pre-motor and
post-motor filters see page 10

Vacuum cleaner is difficult to push

Possible causes Remedies

1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting

Visible dirt escaping from cleaner

Possible causes Remedies

1. Dirt container full 1. Empty dirt container, see page 8

2. Filters missing or installed incorrectly 2. Check pre-motor and post-motor
filters for correct installation

Other maintenance or service not included in the manual should

be performed by an authorized service representative.

Thank you for selecting a BISSELL product.

Please do not return this product to the store.

For any questions or concerns, BISSELL is happy to be of service.

Contact us directly at 1-800-237-7691.

www.bissell.com 800.237.7691

13

Accessories - CleanView Helix

These items are available for purchase as accessories for your BISSELL
CleanView Helix:
To purchase call 1-800-237-7691 or visit www.bissell.com.

®

Item Part No. Part Name

1 203-2447 TurboBrush Tool
2 203-1063
3

203-1099 Combination Dusting/Upholstery Brush

4

203-1084 Extension Wand

*Not all parts are included with every model.

1

Crevice Tool

2

3 4

Replacement Parts - CleanView Helix

®

Item Part No. Part Name

1 32074 Style 9 Drive Belt (2-Pack)
2 203-2450 Hose Assembly
3 203-2448 Brush Dowel (13.5")
4 32R9 Style 16 Inner and Outer Circular Pre-Motor Filter

5 Set 73K1 Style 16 Inner Circular Pre-Motor Filter Set
6 69B1 Style 16 Outer Circular Pre-Motor Filter
7 32076 Style 7/9/16 HEPA Media Filter*
8 3099 Style 7/9/16 Post-Motor Filter

1

5

2 4

6

3

7

8

*The filter media, not the vacuum as a whole, complies with
the IEST-RP-CC001.5 HEPA Standard

14

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Warranty - BISSELL CleanView Helix

This warranty gives you specific legal rights, and you may also have other rights which may
vary from state to state. If you need additional instruction regarding this warranty or have
questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail,
telephone, or regular mail as described below.

®

95P1 and 82H1

Limited One Year Warranty

Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product
BISSELL Homecare, Inc. will repair or replace (with new or remanufactured components or
products), at BISSELL’s option, free of charge from the date of purchase by the original
purchaser, for one year any defective or malfunctioning part.

See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial or rental service. This

warranty does not apply to fans or routine maintenance components such as filters, belts, or brush­es. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or
any other use not in accordance with the user's guide is not covered.

If your BISSELL product should require service:

Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in
your area.

If you need information about repairs or replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Services.

Website or E-mail:

www.bissell.com

Or Call:

BISSELL Consumer Services
1-800-237-7691
Monday - Friday 8 a.m. - 10 p.m. ET
Saturday 9 a.m. - 8 p.m. ET

Or Write:

BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids, MI 49501
ATTN: Consumer Services

BISSELL HOMECARE, INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT
EXCEED THE PURCHASE PRICE OF THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.

*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR
WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO THE ONE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED

ABOVE.
Some states do not allow limitations on how long an implied warranty last so the above limitation

may not apply to you.

www.bissell.com 800.237.7691

15

Don't forget to register your product!

Registering is quick, easy and offers you benefits over the lifetime of your product.
You’ll receive:

BISSELL Rewards Points

Automatically earn points for discounts and free shipping on future purchases.

Faster Service

Supplying your information now saves you time should you need to contact us with
questions regarding your product.

Product Support Reminders and Alerts

We’ll contact you with any important product maintenance reminders and alerts.

Special Promotions

Optional: Register your email to receive notice of offers, contests, cleaning tips and more!

Visit www.bissell.com/registration now!

BISSELL consumer services

For information about repairs or replacement parts, or questions about your warranty, call:

BISSELL Consumer Services

1-800-237-7691

Monday - Friday 8 a.m. — 10 p.m. ET
Saturday 9 a.m. — 8 p.m. ET

Or write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501

ATTN: Consumer Services

Or visit the BISSELL website - www.bissell.com

When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________

NOTE: Please keep your original sales receipt. It
provides proof of purchase date in the event of a
warranty claim. See Warranty on page 15 for details.

16

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©2011 BISSELL Homecare, Inc
Grand Rapids, Michigan
All rights reserved. Printed in Korea
Part Number 110-4458
Rev 11/11
Visit our website at:
www.bissell.com