Bernafon FUITE01 User Manual

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VERAS 9 VERAS VERAS
In-the-ear hearing instruments
7 5
INSTRUCTIONS FOR USE
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TABLE OF CONTENTS
Introduction 7
Description of features 8
Inserting instruments 9
Operating instruments (ON/OFF) 11
Changing the volume level 12
Changing programs 14
Telecoil function 15
Telephone use 16
Changing the battery 18
Data logging and learning 20
Operating the instruments with remote control 21
Operating the instruments with SoundGate 22
Instrument care 23
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Page 5
Cleaning the sound outlet 24
Using your hearing instruments 27
Using the telephone 30
Environmental protection 31
Product approval, markings and compliance 32
Compliance with radio communi cations requirements for the USA and Canada 34
Compliance with requirements for Europe 37
Cell phone and hearing instrument compatibility 39
International warranty 41
Your hearing instrument conguration 42
General warnings and safety guidelines 45
Notes 49
Common problems and solutions 50
Service 54
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Congratulations on the purchase of your new Bernafon hearing instruments. With a little practice, you will soon be on your way to better hearing.
Please read the entire contents of this booklet before using your hearing instruments. It contains instructions and important information about the use and handling of your hearing instruments and batteries.
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VR_I LU_ ITC 1ov ervi ew_ BW_ HI
VR_I LU_I TC2ov ervi ew_B W_HI
VR_I LU_CI Cover view_ BW_HI
Introduction
The following instruments are covered in these instructions:
Veras ITE instruments
VR9 ITCD VR9 ITC VR9 CIC VR7 ITCD VR7 ITC VR7 CIC VR5 ITCD VR5 ITC VR5 CIC
Note: Custom hearing instruments vary in size
and shape due to the unique characteristics of individual ears.
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Description of features
VR_I LU_ITC 1overv iew_BW_ HI
VR_I LU_ITC2o verview_ BW_HI
VR_I LU_CIC overvie w_BW_H I
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3
2
4
3
2 6
9
5 1
ITCD ITC
4
7
CIC
1 Vent 2 Canal 3 Sound outlet with
wax protection 4 Microphone opening 5 Battery drawer
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8
4
1
5
8
3
2 5
1
6 Push button (optional) 7 Pull-out string 8 Volume control (optional) 9 Second microphone
opening
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Inserting instruments
It takes patience and practice to insert your in-
struments correctly. If you have difculty, please
consult your hearing care professional.
• Insert your right
instrument with your right hand and your left instrument with your left hand.
• Hold your instrument between your
thumb and index nger with the microphone
towards the top.
• Place the canal part of your
instrument into your ear canal.
• Gently pull your ear lobe down
with the other hand while pushing the hearing instrument in until it feels secure.
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Removing instruments
• Use your thumb to push up against the bottom
(back part) of your ear to loosen the instrument.
• Grasp the instrument at its edge between your
thumb and forenger, and gently remove it from
your ear.
• If your hearing instrument has a removal (pull-
out) string, pull it gently.
Important: Do not try to remove your instru­ment by pulling on the battery drawer. This may cause damage. Contact your hearing care professional if you are having problems removing the instrument.
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Operating instruments (ON/OFF)
To turn the instrument ON
Push the battery drawer closed until it snaps. The hearing instrument will make one long beep as it starts.
To turn the instrument OFF
Place your ngernail un-
derneath the front edge of the battery drawer and lift to open.
open (OFF) closed (ON)
Note: Never force the battery drawer open or closed.
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Changing the volume level
Your hearing instruments are programmed to be at a comfortable volume level for your hearing loss. They are designed to automatically adjust to changes in the sound environment.
Some models allow you to adjust the volume yourself, either with an optional control on the instrument or an optional remote control.
Volume control wheel
(optional for all ITCD and ITC)
To increase the volume Turn the volume control towards your front. The instrument will beep when you reach the programmed maximum.
louder softer
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To decrease the volume
Turn the volume control towards your back. The instrument will beep when your reach the pro­grammed minimum.The volume control has no mechanical stop.
You can continue to turn it, but the loudness will only be altered between the programmed mini­mum and maximum. Your hearing care professional
can program the volume to remain at a xed level,
if desired.
Note: Your instruments automatically return to a preset loudness level when the instrument starts, the battery is low, or when the program
is changed. If you nd that you frequently need
to turn the volume up or down, your hearing care professional may need to adjust your settings.
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Changing programs
(ITCD and ITC instruments)
Your hearing instrument can be congured with 3 to 4 listening programs. Please see page 42 to nd out which programs have been congured for your
hearing instruments. You can change programs as follows:
Push Button
If your instrument has been made with an optional push button, you can use it to change programs. You will hear the same number of beeps as the program you are in each time you press the push button.
RC-P remote control (optional for VR9 and VR7 and VR5 ITCDs only) You may change programs and adjust the volume level with the RC-P remote control. See page 21 for instructions.
SoundGate (optional for VR9 and VR7 ITCDs only) If you have a SoundGate communication device paired to your instruments, you can use it to change the program and volume level. Please see page 22 for instructions.
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Telecoil function
(optional for ITCD and ITC instruments)
The telecoil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theatres, etc.). When the telecoil is active, you hear directly through the telephone or inductive loop. To access the telecoil, go to the telecoil program. See page 42.
This symbol or a similar sign should be displayed wherever a permanent loop has been installed.
Note: Not all telephones are compatible with hearing instruments.
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Telephone use
Auto Telephone (all ITCDs) Your instrument may have an Auto Telephone functionality. When the hearing instrument is close to a telephone receiver, the Auto Telephone will activate a phone program. When you end your con­versation, the hearing instrument will automatically return to the previous program.
Note: All telephones can activate the Auto Tele­phone. The tele phone receiver may need to have a special magnet
tted. Please follow the
separate instructions for mounting the magnet, which are available from your hearing care profes­sional.
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Your hearing care professional can congure your
instruments to allow answering the phone on both ears or on your preferred ear. If you have a pre­ferred ear, the instrument on the opposite side can be programmed to sound softer or to mute when the Auto Telephone is active. Please see page 42
to nd out how your instruments are congured.
Warning
• Keep magnets out of reach of children and
pets. If a magnet is swallowed, see a doctor immediately.
• Do not wear the magnet in a breast pocket and keep it 30 cm away from pacemakers and other active implants.
• Use the magnet on the opposite side from
active implantable devices.
• Keep the magnet 30 cm away from credit
cards or other magnetically sensitive items.
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Changing the battery
When the battery is about to run out, the instrument will beep at regular intervals. The battery should be replaced immediately.
The following battery sizes are used: – ITC and ITCD: size 312 battery – CIC: size 10 battery
• Gently swing the battery drawer fully open, but do not force it.
• Take out the used battery.
• Remove the sticker
from the new battery.
• Place the battery into the drawer with the at,
smooth side facing up (+ sign) as shown in the drawing.
• Close the battery drawer
securely.
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Important battery information
• Battery life will vary with conditions of use
(batteries will run down faster in noisy environ­ments).
• Always keep spare batteries on hand.
• A used battery should be replaced immediately.
• If you are not going to use your hearing instru-
ments for a few days, remove the batteries.
• Any moisture found on a battery should be wiped off immediately with a soft cloth.
• Used batteries should be returned to your battery supplier or hearing care professional for safe disposal.
• Never dispose of batteries by burning them. They may explode and cause injury.
• Never dispose of batteries with household
waste. They cause environmental pollution.
Note: Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime.
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Data logging and learning
Data logging
The data log automatically stores information about your use of the hearing instruments such as changes made to the volume control, hours of wear, etc. This information can be used by your hearing care professional to adjust your instru­ments. If you do not want this feature to be active, please ask your hearing care professional to turn it off.
Data learning
(optional for VR9 and VR7 ITCD and ITC only) If your instrument is equipped with data learning, your hearing care professional can activate this feature to help customize your hearing instru­ments. When data learning is operating, the instrument keeps track of how often and how much you adjust the volume control and “learns” your preferred setting. This new setting can be made permanent during your follow-up visit.
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Operating the hearing instruments with the optional RC-P remote control
If you have purchased a remote control you can use it to change programs, adjust the volume level up and down, or mute the instruments.
For complete operating instructions, please read the separate RC-P remote control instructions for use booklet.
1
2
3
1 Program cycle button 2 Volume control 3 Mute button 4 Status light
4
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Operating the instrument with the optional SoundGate communication device
If you have purchased a SoundGate you may use it to perform basic functions such as program changes and volume adjustments. In addition, the SoundGate serves as a link between your hearing instruments and external sources such as music players, cell phones, computers, etc.
For complete operating instructions, please read the separate SoundGate instructions for use booklet.
(VR9 and VR7 ITCDs only)
SoundGate (optional)
1 Volume control
and program change 2 Phone 3 Music connection
e.g. MP3
®
4 Bluetooth
music/audio 5 Battery indicator
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1
2
3
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Instrument care
Healthy ears produce a waxy substance that can
clog your hearing instruments. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance of your instruments.
Every night
• Check your instruments for ear wax and wipe
them clean with a cloth or tissue.
• If necessary, use the cleaning tool to remove
wax from the canal and vent openings on your instrument.
• Open the battery drawer fully to allow air to
circulate.
• A dry storage kit is recommended to remove
any moisture that may have accumulated in the instrument.
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Cleaning the sound outlet
The sound outlet is an integral part of your hearing instrument and should be kept clean and free from ear wax at all times. Your instruments are built with a wax protection system. Please follow the instructions for the type of wax protection your instrument uses. If you have questions, please ask your hearing care professional.
WaxBuster system
• Wipe the hearing instru-
ment with a dry soft cloth. Carefully wipe away traces of wax on the WaxBuster.
• Place the tip on a dry
soft cloth over a smooth surface. Gently press the WaxBuster and drag the hearing instrument across the cloth.
• Clean your hearing instruments with the small
brush or the soft cloth provided.
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Do not insert tools into the sound outlet. This could damage the receiver. If you cannot clean the hearing instruments completely, it is best to contact your hearing care professional.
NoWax system
• Always inspect your NoWax lter before using
the instrument to ensure that it has not become detached from the instrument.
• Change the lter if you can see that it is clogged
or if the instrument does not sound normal.
Shell Filter Tool Removal tool
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• Remove the tool from the shell and push the
removal part into the old wax lter to remove it
from the instrument.
• Push the new lter into the hearing instrument.
• Discard the used tool.
Avoid heat, humidity and chemicals
• Do not expose the instruments to extreme heat
by leaving them in the car, near a radiator, etc.
• Avoid exposing your instruments to moisture
i.e. steambaths, showers, heavy rain, etc.
• Never attempt to dry your instruments with
a hair dryer, microwave oven, etc.
• Remove your instruments before applying
aftershave, hairspray, oils, perfume, mosquito repellent, lotions, etc. Allow the product to dry before wearing your instruments.
• Protect your instruments by keeping them in
the case when you are not wearing them.
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Using your hearing instruments
Hearing instruments do not restore perfect hear­ing. They make sounds louder and help you make the most of the hearing you have. While some
immediate benet is usually noticed, it often takes
several weeks for your brain to adapt to the new sounds.
The following tips will help you learn to use your instruments. If you have trouble adjusting, consult your hearing care professional.
Getting started
• Wear your instruments at home in a quiet
environment. Have a conversation with one
person or listen to a news program on TV.
• You will benet most if you wear your instru-
ments all day long. Increase the time each day until you are comfortable wearing them for several hours at a time.
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• You may notice that your own voice sounds
louder. If the voices of others are at a comfort­able level, try speaking at a lower volume.
• Sounds like footsteps, chirping birds, rustling
paper, etc. may seem quite loud at rst because
you probably haven’t heard them for awhile. They will soon fade to the background.
Dining out
• Start with a quiet restaurant (no music or enter-
tainment).
• Request a table away from the kitchen and other
noisy areas.
• Conversation will be easier in a smaller group.
In the car
• Sit with your better ear toward the center of the
car.
• Turn off the radio.
• Keep windows closed to minimize trafc, road
and wind noise.
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Attending theatre, concerts, lectures, etc.
• Ask if there is a loop system available. If not,
request to be seated near the front.
• Try to sit with your better ear closer to the sound
source.
• Become familiar with the program in advance
to make it easier to follow.
At work
• Inform your co-workers about your hearing loss.
• If you hear only part of a conversation, repeat
what you have heard and ask for the missing information.
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Using the telephone
• Hold the receiver close to the microphone
inlet of your hearing instrument. If this causes whistling, move the receiver away a small distance.
• If voices over the telephone are too soft or
background noise is a problem, use the telecoil (if your instrument has this option). Be aware that not all phones are telecoil compatible.
• Mobile phones may cause interference with the
telecoil. In this case, the microphone mode will give a better result.
• Before purchasing a mobile phone, test it with
your hearing instrument.
• People with a greater degree of hearing loss may
need a volume control on the telephone.
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Environmental protection
Your hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment.
Help to protect the environment by not disposing
of your hearing instruments or batteries with your unsorted household waste. Please recycle your hearing instruments and batteries according to your local regulations or return them to your hear­ing care professional for disposal.
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Product approval, markings and compliance
All Bernafon Veras hearing instrument models comply with international standards concerning electromagnetic compatibility. Due to the limited size available on the instruments all relevant approval markings are found in this document.
Electromagnetic interference
Your hearing instrument has been thoroughly
tested for electromagnetic interference. However,
some products may emit electromagnetic energy causing unforeseen interference with hearing instruments. Examples include induction cooking appliances, shop alarm systems, mobile phones, fax machines, personal computers, X-rays, CT scans, etc.
Even though your hearing instruments are de­signed to comply with the most stringent interna­tional standards of electromagnetic compatibility, they may emit electromagnetic energy that can cause interference with other devices.
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Your hearing instruments may contain a radio transmitter using short range magnetic
induction technology working at 3.84 MHz. The magnetic eld strength of the transmitter
is < – 42 dBμA /m @ 10 m.
The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instrument is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc.
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Compliance with radio communi cations requirements for the USA and Canada
Bernafon AG Veras hearing instrument models VR9 ITCD; VR7 ITCD; VR5 ITCD
FCC ID U6XFUITE01 IC: 7031A-FUITE01
Statement of compliance: This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference,
and
(2) This device must accept any interference
received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
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These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communica-
tions. However, there is no guarantee that inter-
ference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be de­termined by turning the equipment off and on, the user is encouraged to try to correct the inter­ference by one or more of the following measures:
– Reorient or relocate the receiving antenna. – Increase the separation between the equipment
and receiver.
– Connect the equipment into an outlet on a
circuit different from that to which the receiver is connected.
– Consult the dealer or an experience radio/TV
technician for help.
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Caution: Changes or modications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.
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Compliance with requirements for Europe
This device is in conformance with the require­ments of the Directive 93/42/EEC of the Council of the European Communities concerning medical
devices, MDD. This is certied by applying the
following marking:
This device also complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE. It operates as an inductive application in a harmonized frequency band according to the Commission Decision 2008/432/EC and may be used in all member states of the EU and EFTA.
This is certied by applying the following marking:
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Declarations of conformity are available at:
Bernafon AG Morgenstrasse 131 3018 Bern Switzerland
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Cell phone and hearing instrument compatibility
Some hearing instrument users have reported a buzzing sound in their instruments when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible.
The compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions (ANSI C63.19-2006 American National Standard Methods of Measurement of Compatibility between Wireless Communication
Devices and Hearing Aids).
For example, the sum of a hearing aid with a rating of 2 (M2/ T2) and a telephone with a rating of 3 (M3/T3) would result in a combined rating of
5. According to the standard, any combined rating that equals at least 5 would provide “normal use”; a combined rating of 6 or greater would indicate “excellent performance.”
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The immunity of your Veras hearing instrument is at least M2/ T2. The equipment performance measurements, categories and system classica­tions are based upon the best information available but Bernafon cannot guarantee that all users will
be satised.
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International warranty
Your hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, earmolds, etc.
This warranty is void if a defect is the result of misuse or mistreatment. The warranty is also void if the hearing instruments have been repaired by nonauthorized service personnel.
Please review the warranty with your hearing care professional and make sure that your warranty card is completed correctly.
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Your hearing instrument configuration
Available programs (ITCD and ITC only) Your hearing instruments are programmed in the following way:
Program Beeps Function 1 1 2 2 3 3 4 4
Optional telecoil (ITCD and ITC only)
M right ear M left ear M none
Your instrument has been programmed for:
M Microphone + Telecoil (right ___ ; left ___ )
M Telecoil only (right ___ ; left ___ )
Your instrument uses:
M WaxBuster M NoWax
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Telephone use options (VR9 and VR7 ITCD and ITC only)
Preferred telephone ear
M Both M Right M Left
B e h a v i o r o f i n s t r u m e n t o n t h e n o n - t e l e p h o n e e a r
M No change
M Microphone is 6 dB softer when Auto Telephone
or Telephone Program is active
M Instrument mutes when Auto Telephone or
Tele phone Program is active
Right and left instruments synchronized
(For ITCD only)
When this feature is active, program and volume changes made to one instrument are automatically made in the other through a wireless communica­tion link.
M Active M Inactive
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Accessories
Bernafon offers a wide range of optional acces­sories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accesso­ries are available:
• Remote control
• SoundGate communication device (for wireless
connection to cell phones, music players, etc.)
• TV adapter (for wireless connection to your
tele vision via the SoundGate)
• Phone adapter (for wireless connection to
your landline phone via the SoundGate)
• Cleaning and drying kit
For further information on accessories please contact your hearing care professional.
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General warnings and safety guidelines
Hearing instruments and batteries can be danger­ous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality.
Familiarize yourself completely with the following general warnings before using your hearing instru­ments.
• Hearing instruments should be used only as
directed and adjusted by your trained hearing care professional. Misuse or improper adjust­ments can result in sudden and permanent hearing loss.
• Hearing aids will not restore normal hearing
or prevent hearing loss resulting from organic conditions.
• Never allow others to wear your hearing instru-
ments, because they are adjusted for your hear­ing requirements and may permanently damage another person’s hearing.
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• A slap to your ear while wearing the instrument
could be harmful. Avoid wearing your hearing instrument while playing contact sports (e.g. rugby, football etc.).
• Be aware that use of a hearing instrument may
cause excess ear wax to build up in the ear canal which may require removal by a trained medical professional.
• In rare cases, a hearing aid or earmold may cause
a discharge from the ear or allergic reaction. See a physician immediately if these conditions oc cur.
• An earmold is a custom-made product. If you
experience discomfort or irritation of your ear, please see your hearing care professional imme-
diately for modication of the earmold.
• Hearing instruments, their parts and batteries
should be kept out of reach of infants, children and anyone who might swallow these items or otherwise cause themselves injury.
• Discard batteries and keep them out of sight
of infants, small children, persons of mental incapacity or pets.
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• Clean your hearing instruments and their parts
on a regular basis as recommended. Micro­organisms from unclean instruments may cause skin irritations.
• Be careful with leaking battery liquid, as it is a
hazardous substance.
• Never try to recharge non-rechargeable batteries.
• Never change the battery or adjust the controls
of the hearing instrument in front of infants, small children and persons of mental incapacity.
• Never put your hearing instrument or batteries in
your mouth, they could easily be swallowed.
• Keep batteries away from medications. Batteries
are easily mistaken for pills.
• In case a battery or hearing instrument is
swallowed, see a doctor immediately.
• Be aware of the possibility that your instruments
may stop functioning without notice. Keep this in mind while you circulate in trafc or otherwise
depend on warning sounds.
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• Trafc or other warning sounds may also be
reduced in level by a directional microphone when these sounds are coming from behind you.
• Never insert cleaning tools into the sound
outlet or microphone inlet. This could damage the hearing instruments.
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Notes
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Common problems and solutions
Problem Possible cause Solution
Instrument whistles or squeals
No volume, level too soft or humming noise
Instrument not inserted correctly Re-insert instrument
Ear wax accumulation in ear canal Consult your hearing care professional or physician
Instrument may be too loose Consult your hearing care professional
Instrument may not be turned ON Check that the battery drawer is closed completely
Battery may be dead or inserted wrong way
Volume level too soft Increase volume level with control on instrument
Instrument may be in telecoil (optional) position
Ear wax accumulation in ear canal Consult your hearing care professional or physician
Battery contacts may be dirty or corroded
Instrument sound outlet may be blocked
Microphone sound inlet may be blocked
Your hearing loss may have increased
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Insert a fresh battery
or remote control
Check to make sure you are in the intended program
Open and close the battery drawer several times or clean the battery contacts carefully with a dry Q-tip
Check the sound outlet and change the lter if you
can see that it is clogged
Consult your hearing care professional, do not try to clean this yourself
Consult your hearing care professional
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Problem Possible cause Solution
Whirring noise, fading, weak or motor-boating sounds
Battery contacts may be dirty or corroded
Moisture in hearing instrument Place instrument in Dry-Aid pack. Remove battery
Low battery Insert a fresh battery
Instrument
Low battery Insert a fresh battery switches from ON to OFF periodically
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Open and close the battery drawer several times or clean the battery contacts carefully with a dry Q-tip
rst. Consult your hearing care professional.
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Service
If none of the actions, listed on the previous pages, solve the problem, contact your hearing care professional.
Do not attempt to repair your hearing instruments yourself.
Place stamp with dispenser name and address here:
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Australia
Bernafon Australia Pty. Ltd. 12/97 Castlemaine Street Milton QLD 4064 Freecall 1800 809 111 Phone +61 7 3250 0300 Fax +61 7 3250 0372 www.bernafon.com.au
Canada
Bernafon Canada Ltd. 500 Trillium Drive, Unit 15
Kitchener, Ontario
Canada N2R 1A7 Phone +1 519 748 6669 Toll Free +1 800 265 8250 Toll Free Fax +1 888 748 9158 www.bernafon.ca
Manufacturer
Switzerland
Bernafon AG Morgenstrasse 131 3018 Bern Phone +41 31 998 15 15 Fax +41 31 998 15 90 www.bernafon.com
New Zealand
Bernafon New Zealand Ltd.
1, Building F
Level 27-29 William Pickering Drive Albany, Auckland 0632 Toll Free 0800 44 22 57 Telephone +64 9 415 7917 Fax +64 9 415 7916 www.bernafon.co.nz
United Kingdom
Bernafon UK
Cadzow Industrial Estate Off Low Waters Road
Hamilton
ML3 7QE Scotland Phone +44 1698 285 968 Fax +44 1698 421 456 www.bernafon.co.uk
United States of America
Bernafon, LLC 200 Cottontail Lane, Bldg. B Somerset, NJ 08873 Phone +1 888-941-4203 Fax +1 732-560-4877 www.bernafon-us.com
www.hear-it.org For more information about hearing and hearing loss
11.09/BAG/956-80-510-00/subject to change
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