Bernafon F2BTE01, F2RITE2 User Manual

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ACRIVA 9 ACRIVA 7
Nano BTE Nano RITE
Behind-the-ear hearing instruments
INSTRUCTIONS FOR USE
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TABLE OF CONTENTS
Introduction 13
Acriva Nano BTE with Spira Flex Thin Tube System 14
Acriva Nano BTE with Earhook 15
Ear Piece Overview for Nano BTE 16
Ear Piece Overview for Nano RITE 18
Operating Your Instruments 26
Changing the Volume Level 27
Changing Programs 29
Muting 30
Telecoil Function (for Nano RITE only) 31
Telephone Use (for Nano RITE only) 32
Changing the Battery 34
Data Logging and Learning 36
Operating the Hearing Instruments with the Optional RC-P Remote Control 37
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Operating the Hearing Instruments with the Optional SoundGate Communication Device 38
Instrument Care 40
Using Your Hearing Instruments 58
Tips for Communicating with Hearing Impaired People 62
Your Hearing Instrument Conguration 64
Environmental Protection 68
Product Approval, Markings and Compliance 69
Cell Phone and Hearing Instrument Compatibility
71
International Warranty 73
Information for the Hearing Care Professional 80
Compliance with Requirements for Europe 82
Compliance with Radio Communications Requirements for the USA and Canada 84
Information and Explanation of Symbols 86
Service 90
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Congratulations on the purchase of your new
Bernafon hearing instruments. The amplication of
sound provided by your hearing instruments was adjusted by your hearing care professional to the needs of your individual hearing loss. With a little practice, you will soon be on your way to better hearing.
Please read the entire contents of this booklet before using your hearing instruments. It contains instructions and important information about the use and handling of your hearing instruments and batteries.
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General Warnings and Safety Guidelines
Hearing instruments and batteries can be dangerous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality.
Familiarize yourself completely with the following general warnings before using your hearing instru­ments.
Hazard Warnings
Never allow others to wear your hearing instruments, because they are adjusted for your hearing requirements and may permanently damage another person’s hearing.
A slap to your ear while wearing the instrument could be harmful. Avoid wear­ing your hearing instrument while playing contact sports (e.g. rugby, football, etc.).
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Hearing instruments, their parts and batteries should be kept out of reach of infants, children and anyone who might swallow these items or otherwise cause themselves injury.
Discard batteries and keep them out of sight of infants, small children, persons of mental incapacity or pets.
Clean your hearing instruments and their parts on a regular basis as recommended. Micro-organ isms from unclean instruments may cause skin irritations.
Be careful with leaking battery liquid, as it is a hazardous substance.
Never try to recharge non-rechargeable batteries.
Never change the battery or adjust the controls of the hearing instrument in front of infants, small children and persons of mental incapacity.
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Be aware of the possibility that your instruments may stop functioning without notice. Keep this in mind while you circulate
in trafc or otherwise depend on warning
sounds.
Trafc or other warning sounds may also be reduced in level by a directional microphone when these sounds are coming from behind you.
Remove your instruments before applying aftershave, hairspray, oils, perfume, mosquito repellent, lotions, etc. Allow the product to dry before wearing your instruments.
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Warning to Hearing Care Professional and User
Special care should be taken when tting
and using a hearing instrument with maximum sound pressure capability in excess of a maximum of 132 dB SPL (IEC 60318-4) since there may be a risk of impairing the remaining hearing of the hearing instrument user.
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Safety Information
· Hearing instruments should be used only as
directed and adjusted by your trained hearing care professional. Misuse or improper adjust­ments can result in sudden and permanent hearing loss.
· Hearing instruments will not restore normal
hearing or prevent hearing loss resulting from organic conditions.
· Never put your hearing instrument or batteries in
your mouth, they could easily be swallowed.
· Keep batteries away from medications.
Batteries are easily mistaken for pills.
· In case a battery or hearing instrument is
swallowed, see a doctor immediately.
· Be aware that use of a hearing instrument may
cause excess ear wax to build up in the ear canal which may require removal by a trained medical professional.
· In rare cases, a hearing instrument or earmold
may cause a discharge from the ear or allergic reaction. See a physician immediately if these conditions occur.
· An earmold is a custom-made product. If you
experience discomfort or irritation of your ear, please see your hearing care professional
immediately for modication of the earmold.
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· Never insert cleaning tools into the sound
outlet or microphone inlet. This could damage the hearing instruments.
· Do not expose hearing instruments to extreme
heat by leaving them in the car, near a radiator, etc.
· Do not wear your hearing instrument while swim-
ming, snorkeling or diving, as it is not designed for such activities.
· Do not immerse your hearing instrument in water
or other liquids.
· It is recommended to remove your hearing
instruments before sleeping.
· Protect your instruments by keeping them in
the case when you are not wearing them.
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Introduction
Bernafon nano BTE IFU
VR_ILU_nanoBTEwithSpira_BW_HI
The following instruments are covered in these instructions:
Acriva Nano BTE Acriva Nano RITE
AR9 N AR9 NR AR7 N AR7 NR
Acriva Nano BTE instruments are available either with earhooks or Spira Flex thin tubes.
Acriva Nano RITE instruments are available either with M- or P-Speaker.
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Acriva Nano BTE with Spira Flex
Bernafon nano BTE IFU
VR_ILU_nanoBTEwithSpira_BW_HI
Thin Tube System
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2
4
2a
1
5
8
6
7
2 Microphone 2a Second microphone 3 Adapter 4 Spira Flex thin tube
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1 Push button
5 Sound outlet 6 Dome 7 Concha clip 8 Battery door
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Acriva Nano BTE with Earhook
Bernafon nano BTE IFU
VR_ILU_nanoBTEwithHook_BW_HI
2
2a
1
5
3
4
1 Push button 2 Microphone 2a Second microphone 3 Earhook
4 Sound outlet 5 Battery door
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Ear Piece Overview for Nano BTE
Domes, custom molds and earmolds are ear pieces used to secure the sound tube in your ear canal and to protect the sound outlet (2) from wax.
Earmold (Used with Earhook)
2
1
3
4
5
q Earmold
Domes Used with Spira Flex Thin Tube
1 Canal 2 Sound outlet 3 Tubing 4 Helix 5 Vent
Open
Dome
Tul ip
Dome
Dome,
Large Vent
Dome,
Small Vent
q q q q q
2
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2 2 2 2
Power Dome
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Acriva Nano RITE with Speaker Unit
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2
2a
1
8
1 Push button 2 Microphone 2a Second microphone 3 Connector plug 4 Wire 5 Left/right indicator
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5
7
9 10
6 Speaker 7 Speaker unit size
marking 8 Battery door 9 Ear grip
10 NoWax lter
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Ear Piece Overview for Nano RITE
Domes, custom molds (Micro Mold and Lite Tip) and Power Molds are ear pieces used to secure the speaker in your ear canal and to protect the sound outlet (20) from wax. The custom molds have a marking (21) (red = right; blue = left). The marking should point upwards in the ear canal. The removal cord (22) is for easy removal.
Open Dome Power Dome Tuli p Dome
20
q q q
Custom mold
Power Mold
(Micro Mold, Lite Tip)
21
22
20
q q
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20
20
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Left/Right Ear Marking
A color marking inside the battery door can help you to distinguish between the left and right instruments.
Red = right; Blue = left
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Placement
VR_ILU_InsertingNanoBTEhook1_BW_HI
It takes patience and practice to insert your
ear piece correctly. If you have difculty, please
consult your hearing care professional.
Inserting Your Nano BTE with an Earmold
· Hold the earmold by the
tubing so that the helix part is pointing straight up and the canal part is pointing at the ear canal entrance.
· Insert the canal part into
your ear canal, twisting slightly to ease the helix portion into place. It may help to pull the ear lobe down with the other hand, or pull the top of the ear back and up.
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· Run your index nger down the
skin just in front of your ear. If you can touch the helix part of the earmold, it is not inserted correctly. Gently push it behind the fold of your ear.
· Lift the hearing instrument into
place behind your ear. Be careful not to twist the tubing.
Removing Your Nano BTE and Earmold
· Lift the instrument from your ear rst.
· Push the back of your ear with your thumb
to loosen the helix part of the earmold, then
use your index nger to remove it.
· Grasp the helix part of the earmold and twist
it forwards.
· Gently pull the earmold straight out of the
ear, holding on to the helix part of the mold.
Do not remove the earmold by pulling on the hearing instrument. This could disconnect the instrument from the earmold or damage the tubing.
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Inserting Your Nano BTE with a
Bernafon nano BTE IFU
VR_ILU_InsertingNanoBTEspira1_BW_HI
Bernafon nano BTE IFU
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Spira Flex Thin Tube
Practice inserting your thin tube correctly.
· First, position the hearing
instrument behind your ear.
· Grasp the bend of the thin
tube and gently push the dome into your ear canal until the tube rests against the side of your head.
· Push the ear grip into
the bowl of your ear.
· If the thin tube is sticking
out from your ear, insert the dome further. If the ear grip is sticking out, it has not been positioned correctly.
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Removing Your Nano BTE and Spira Flex Thin Tube
· Grasp the bend of the thin tube and gently
pull the tube and dome out of your ear.
· Lift the instrument from behind your ear.
Do not remove the thin tube and dome by pulling on the hearing instrument. This might disconnect the instrument from the thin tube.
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Inserting Your Nano RITE with a Speaker
· Look for the side marking:
left = blue; right = red.
· Make sure the dome is
pushed rmly onto the speaker.
· Position the hearing
instrument behind your ear.
· Grasp the speaker between
your thumb and index nger. The dome or custom mold should point towards the ear canal opening.
· Gently push the speaker into
your ear canal, until the wire
sits ush against the side of
your head.
· If you have an ear grip attached
to the speaker, gently push it into your ear as shown.
· When looking in the mirror the
speaker should be difcult to see.
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Removing Your Nano RITE with a Speaker
To remove the speaker, grasp the wire between
your thumb and index nger. Do not pull on the ear
grip. Gently pull the speaker out of your ear.
Never insert the speaker in the ear canal without the dome attached. Do not force the speaker too deeply into your ear canal. Do not apply any lubrication to the ear piece as this may damage the speaker.
If the dome is not correctly attached and falls off in the ear canal, please see your medical practitioner.
Do not remove by pulling on the hearing instrument, as the speaker may be damaged at the connector.
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Operating Your Instruments (ON/OFF)
Bernafon nano BTE IFU
VR_ILU_OnOffFunctionNanoBTE_BW_HI
Click “ON” Click “OFF”
To Turn the Instrument ON
Close the battery door completely. The hearing instrument will emit one long beep when it starts up.
To Turn the Instrument OFF
Open the battery door slightly until a click is felt.
Never force the battery door open or closed.
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Changing the Volume Level
The instrument automatically adjusts the volume to the changing sound environment. If you desire to manipulate the volume yourself, your hearing care professional can program the push button to used as a volume control. Please see page
see how this has been congured for your hearing
instruments. You may also use the optional RC-P remote control or the SoundGate communication device for this purpose. Please follow the detailed directions in the Instructions for Use included with these devices. Your hearing instruments will emit
a click to conrm that a volume change has been
made and then will beep to inform you when the maximum or minimum volume has been reached.
be
65 to
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Your instrument automatically returns to a preset loudness level when it starts, the battery is low, or when the program is
changed. If you nd that the loudness of
your hearing instrument is not adequate, your hearing care professional may need to adjust your hearing instrument settings.
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Changing Programs
Your hearing instrument can be congured with up
to 4 listening programs (optional). Please see page
64 to nd out which programs have been cong-
ured for your hearing instruments. You can change programs as follows:
Push button
A press on the button will cause the program to change. This will take 1 – 2 seconds until you hear the program change. The number of beeps you hear will tell you which program you are in.
RC-P or SoundGate
The program can be changed with either of these devices. Please see pages 37 and 38 for instructions or follow the detailed directions in the
Instructions for Use included with these devices.
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Muting
Your hearing care professional can congure a
Mute option in your hearing instruments. Please
see page 65 to see how the push button has
been congured or the Instructions for Use that
are included with the optional RC-P remote.
To un-mute the hearing instruments give any control on the instrument, SoundGate or RC-P a push.
Do not use the Mute function to turn off the hearing instrument due to the fact that in this mode it is still drawing current from the battery.
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Telecoil Function
(for Nano RITE only)
The telecoil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theatres, etc.). When the telecoil is active, you hear directly through the telephone or inductive loop. To access the telecoil, go to the telecoil program. See page 64.
This symbol or a similar sign should be displayed wherever a permanent loop has been installed.
Not all telephones are compatible with the telecoil mode.
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Telephone Use
(for Nano RITE only)
Auto Telephone
Your instrument has an Auto Telephone functio­nality. When the hearing instrument is close to a telephone receiver, the Auto Telephone will activate a phone program. When you end your conversation, the hearing instrument will automati­cally return to the previous program.
Not all telephones can activate the Auto Telephone. The telephone receiver may
need to have a special magnet tted. Please
follow the separate instructions for mounting the magnet, which are available from your hearing care professional.
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Your hearing care professional can congure your
instruments to allow answering the phone on both ears or on your preferred ear. If you have a preferred ear, the instrument on the opposite side can be programmed to sound softer or to mute when the Auto Telephone (Acriva 9 NR only) or the Telephone Program (Acriva 9 | 7 NR only) is active. Please see page 66 to nd out how your instru-
ments are congured.
· Keep magnets out of reach of children
and pets. If a magnet is swallowed, see a doctor immediately.
· Keep the magnet 30 cm (1 ft) away from
pacemakers and other active implants.
· Use the magnet on the opposite side from
active implantable devices.
· Keep the magnet 30 cm (1 ft) away from
credit cards or other magnetically sensitive items.
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Changing the Battery
When the battery is running out, the instrument will beep at regular intervals. You should be prepared to replace the battery. The time until the instruments stop working depends on the battery type and manufacturer. Mercury-free batteries generally cause earlier warning beeps.
Your hearing instrument uses a size 312 battery.
To Change a Battery:
· Gently swing the battery
door fully open, but do not force it.
· Remove the used battery.
· Remove the sticker from
the new battery.
· Place the battery into the
door with the at, smooth
side facing up (+ sign).
· Close the battery door
securely.
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Important Battery Information
· Battery life will vary with conditions of use
(batteries will run down faster in noisy environments).
· Once the sticker is removed, it takes several
seconds for the battery to give the adequate voltage.
· Always keep spare batteries on hand.
· A used battery should be replaced immediately.
· If you are not going to use your hearing
instruments for a few days, remove the batteries.
· Any moisture found on a battery should be wiped
off immediately with a soft cloth.
· Used batteries should be returned to your
battery supplier or hearing care professional for safe disposal.
· Never dispose of batteries by burning them.
They may explode and cause injury.
· Never dispose of batteries with household waste. They cause environmental pollution.
Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime.
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Data Logging and Learning
Data Logging
The data log automatically stores information about your use of the hearing instruments such as changes made to the volume control, hours of wear, etc. This information can be used by your hearing care professional to adjust your instruments. If you do not want this feature to be active, please ask your hearing care professional to turn it off.
Data Learning
If your instrument is equipped with Data Learning, your hearing care professional can activate this feature to help customize your hearing instruments. When Data Learning is operating, the instrument keeps track of how often and how much you adjust the volume control and “learns” your preferred setting. This new setting can be made permanent during a follow-up visit with your hearing care professional.
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Operating the Hearing Instruments with the Optional RC-P Remote Control
If you have purchased a remote control you can use it to change programs, adjust the volume level up and down, or mute the instruments.
For complete operating instructions, please read the separate RC-P remote control instructions for use booklet.
5
1
2
3
1 Program cycle button 2 Volume control 3 Mute button 4 Status light 5 Key lock
4
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Operating the Hearing Instruments with the Optional SoundGate Communication Device
If you have purchased a SoundGate you may use it to perform basic functions such as program changes and volume adjustments. In addition, the SoundGate serves as a link between your hearing instruments and external sources such as music players, cell phones, computers, etc.
For complete operating instructions, please read the separate SoundGate instructions for use booklet.
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SoundGate 2
1 Power on/off 2 LED indicator 3 Volume control 4 Auxiliary Input Key 5 TV key 6 Phone key 7 Microphone inlet 8 Neck strap inlet 9 3.5 mm input jack 10 Micro-USB charger jack
SoundGate
1 Volume control
and program change 2 Phone 3 Music/audio key
®
4 Bluetooth
key 5 Battery indicator 6 Key lock
7 84 5 6
3
1
2
910
6
1
2
3
4
5
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Instrument Care
Healthy ears produce a waxy substance that can clog your hearing instruments. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance of your instruments.
General Care Instructions
Treat your hearing instrument like any other delicate electronic device (check the safety guidelines on page 7) and make sure that the instrument and the speaker do not come in contact with moisture or water.
· Always clean and dry your hands thoroughly
before manipulating the instrument.
· Do not use your hearing instrument without a
dome or mold.
· Never mount a used dome on the speaker or
Spira Flex thin tube.
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If Your Hearing Instrument Get in Contact with Water
Should your hearing instrument get in contact with water and stop working, please follow these guidelines:
· Gently wipe off any water on the outside of the
hearing instrument.
· Open the battery door and remove the battery.
· Gently wipe off any water in the battery door.
· Let the hearing device dry with the battery door
left open for approximately 30 minutes.
· Insert a new fresh battery (see page xy) and
close the battery door. Your hearing instrument should work normally again.
If your hearing instrument does not work properly, consult your hearing care professional.
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Every Night
· Check your instruments for ear wax and wipe
them clean with a cloth or tissue.
· If necessary, use the cleaning tool to remove
wax from the canal and vent openings on your earmold or dome.
· Open the battery door fully to allow air to
circulate.
· A dry storage kit is recommended to remove
any moisture that may have accumulated in the instrument. Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime.
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If you Have a Nano BTE with Earmold
VR_ILU_CleaningEarmoldAttachNano_BW_HI
You should wash your earmolds regularly. The hearing instruments themselves must never be washed or allowed to get wet!
· Handle your instruments over a soft surface
to avoid damage in case you drop them.
· Disconnect the earmold from
the hearing instrument by grasping the end of the hook
rmly with one hand and grasping the tubing rmly with
the other hand.
· Pull the tubing away from the earhook.
· Gently clean the earmold in warm soapy water.
· Rinse the earmold and allow it
to dry completely.
· Use an air puffer to remove
any remaining moisture in the tubing.
· When re-attaching the earmold to the
instrument, it is important to position it correctly.
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If You Have a Nano BTE with Spira Flex Thin Tube
If you have the thin tube system, make sure that the tube and dome are kept free of ear wax at all times.
· Grasp the adapter rmly
and disconnect the thin tube from the instrument by pulling it off.
· Use a soft dry cloth
or tissue to clean the outside of the thin tube and dome.
· To remove wax from the
thin tube, insert the cleaning wire at the connector end. Push the wire all the way into the thin tube until it comes out through the dome.
· Pull the cleaning wire out through the dome and
discard it.
· Reattach the thin tube connector to the adapter by
pushing the thin tube connector into the hearing instrument adapter.
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· If your hearing care
professional has selected a vented dome for your hearing instrument, use the cleaning wire to remove the wax from the vents.
To avoid blocking the thin tube, do not use water to clean it.
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Exchanging the Spira Flex Thin Tube
Bernafon nano BTE IFU
VR_ILU_ExchangingSpiraNanoBTE_BW_HI
If the thin tube becomes discolored, stiff or brittle, it should be replaced.
· Hold the instrument by the adapter and grasp
the tube close to the connector.
· Pull rmly to remove the old tube.
· Attach the new sound tube by pushing it rmly
into the connector.
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Exchanging the Dome on the Spira Flex Thin Tube
The dome should be changed regularly. The frequency of dome changes will depend on how fast ear wax builds up on the dome. Inspect your instrument’s dome for yellowing, hardening and cracks. In the case of these changes, consider replacing your dome or contacting your hearing care professional. Spare domes can be obtained from your hearing care professional.
· Clean your hands thoroughly
before replacing the dome. Never change the dome with
wet or dirty ngers.
· Remove the old dome by
pulling it off the end of the thin tube.
· Push a new dome as far as
possible onto the thin tube. When attached correctly, the dome should touch the plastic ring around the thin tube.
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If the dome is not securely attached to the thin tube, it could fall off in your ear canal. If this happens, please see your medical practitioner.
Your hands must be clean and dry before replacing the dome. Never remount a used dome on the thin tube. A remounted dome is more likely to fall off in the ear canal.
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If You Have a Nano RITE with a Custom Mold
Clean your custom mold after every use by wiping it with a clean dry cloth. In most cases, there is a hole through the custom mold (below the speaker unit). This is the vent. If the vent is plugged with wax, insert a cleaning tool from the opposite end (nearest the speaker wire), and push through to remove the wax. If no cleaning tool was supplied with your hearing instrument, please contact your hearing care professional.
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WaxStop System
The WaxStop system is applicable for the following acoustic setups:
· M-Speaker used with a Micro Mold
· P-Speaker used with any ear pieces
(i.e. domes and Power Mold)
If you are unsure about your acoustic setup, please contact your hearing care professional to get the relevant information.
Note that the WaxStop system is explained with a Micro Mold. The same procedure is also suitable if your hearing instrument is connected to a P-Speaker.
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1) Take the stick with the new WaxStop on it (1).
On the opposite end is a removal plug for the used WaxStop (2).
1
2
2) Insert the removal plug (2) into the opening
of the used WaxStop and pull it slowly out. Keep the stick straight.
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3) To insert the new WaxStop turn the stick
around and place the new lter in the sound
outlet and gently remove the stick.
4) A WaxStop cannot be reused; safely throw the stick away.
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NoWax System
The NoWax systems are applicable for the follow­ing acoustic setup:
· M-Speaker used with a dome or Lite Tip
· P-Speaker used with a Power Mold
If you are unsure about your acoustic setup, please contact your hearing care professional to get the relevant information.
Replace the wax protection on your sound outlet by following this procedure: Visually inspect the NoWax in the end of the speaker. If it is clogged or there is no sound coming from the device, replace the NoWax
lter.
Note that the NoWax is explained with a M-speaker. The same procedure is also suitable if you want to change the NoWax on a Power Mold.
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1) Remove a tool from the turtle, insert its empty
1
3
1
3
end into the old lter and pull it out.
1
2) Push a new lter into the sound outlet.
2
3) Discard the used tool.
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Exchanging the Speaker Unit (for Nano Rite only)
The speaker and the speaker wire are delicate pieces sensitive to moisture, ear wax and mechanical overload.
· Manipulate them with caution.
· Do not pull the speaker unit off the hearing
instrument by yourself.
· Do not twist the cable connected to the speaker.
· Should the speaker detach from the instrument,
ask your hearing care professional for support.
· In some cases, the speaker unit has to be
changed. Your hearing care professional will make the change.
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Exchanging the Dome on the Speaker Unit
The dome should be changed regularly. The frequency of dome changes will depend on how fast ear wax accumulates on the dome. Inspect your instrument’s dome for yellowing, hardening and cracks. In the case of these changes, consider replacing your dome or contacting your hearing care professional. Spare domes may be obtained from your hearing care professional.
· Clean your hands thoroughly before replacing the
dome. Never change the dome with wet or dirty
ngers.
· Push the new dome as far as possible onto the
speaker.
· Make sure the dome is pushed rmly onto the
speaker.
Your hands must be clean and dry before replacing the dome. Never remount a used dome on the speaker. A remounted dome is more likely to fall off in the ear canal.
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Exchanging the Dome on the Speaker Unit
1) Hold the end of the dome
between your ngers and
pull it off.
2) Take a fresh dome out of the package.
3) Place the new dome on the
speaker so it ts securely.
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Using Your Hearing Instruments
Hearing instruments do not restore perfect hearing. They make sounds louder and help you make the most of the hearing you have. While
some immediate benet is usually noticed, it often
takes several weeks for your brain to adapt to the
new sounds.
The following tips will help you learn to use your instruments. If you have trouble adjusting, consult your hearing care professional.
Getting Started
· Wear your instruments at home in a quiet
environment. Have a conversation with one person or listen to a news program on TV.
· You will benet most if you wear your instruments
all day long. Increase the time each day until you are comfortable wearing them for several hours at a time.
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· You may notice that your own voice sounds
louder. If the voices of others are at a comfortable level, try speaking at a lower volume.
· Sounds like footsteps, chirping birds, rustling
paper, etc. may seem quite loud at rst because
you probably haven’t heard them for a while. They will soon fade to the background.
Dining Out
· Start with a quiet restaurant (no music or
entertainment).
· Request a table away from the kitchen and other
noisy areas.
· Conversation will be easier in a smaller group.
In the Car
· Sit with your better ear toward the center of the
car, if possible.
· Turn off the radio.
· Keep windows closed to minimize trafc, road
and wind noise.
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Attending Theatre, Concerts, Lectures, etc.
· Try to sit with your better ear closer to the sound
source, if possible.
· Become familiar with the program in advance
to make it easier to follow.
· If your hearing is similar in both ears, sit in the middle.
· If you wear a Nano RITE inquire if a loop is available.
When the telecoil is active, you hear directly through the inductive loop (see page 31). If no loop is available, sit towards the front.
At Work
· Inform your co-workers about your hearing loss
and teach them to talk clearly. Keep eye contact when conversing.
· Focus on the person nearest to you.
· If you hear only part of a conversation, repeat what
you have heard and ask for the missing information.
At Home
· Always use your hearing instruments.
· Inform family and friends about your situation.
· Teach your family to talk clearly and keep eye
contact when conversing.
· Teach your family how to involve you in
conversations.
· Avoid background noise.
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Hearing on the Telephone
· Hold the receiver close to the microphone
inlet of your hearing instrument. If this causes whistling, move the receiver away a small distance.
· Before purchasing a mobile phone, test it with
your hearing instrument.
· People with a greater degree of hearing loss may
need a volume control on the telephone.
For Nano RITE Hearing Instruments Only
· If voices over the telephone are too soft or
background noise is a problem, use the telecoil (be aware that not all phones are telecoil compatible).
· When using the telecoil, hold the phone behind
the ear, next to your hearing instrument for better reception.
· Mobile phones may cause interference with the
telecoil. In this case, the microphone mode will give a better result.
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Tips for Communicating with Hearing Impaired People
(Suggestions for Family Members and Friends)
Speech should be clear and distinct. Some people may need to slow down a little but if speech is too
slow it can be even more difcult to understand.
· Do not shout! Many people with hearing
impairment are very sensitive to loud sounds.
· If you are having difculty being understood,
rephrase the statement rather than repeating the same words several times.
· Do not try to have a conversation from another
room or with your back turned. Talk face to face!
· Avoid eating, drinking or smoking while talking
and keep your hands away from your face.
· Minimize background noise – turn off the TV or
radio or move to a quiet area for conversation.
· Try to give some warning when the topic changes
during group conversations – it is much easier to follow the conversation when you know what is being discussed.
· Ensure there is good light on your face – the
eyes and ears work best together for maximum understanding of speech.
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· Encourage those with hearing instruments to
wear them as often as possible.
· Most of all, be patient and understanding.
Even when wearing hearing instruments, many people will still not hear or understand everything
the rst time.
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Your Hearing Instrument Configuration
Available Programs (optional)
Your hearing instruments are programmed in the following way:
Program Beeps Function
1 1 2 2 3 3 4 4
Right and Left Instruments Synchronized
When this feature is active, changes made to one instrument are automatically made in the other through a wireless communication link.
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Push Button (two Nano hearing instruments)
left right
Short push (less than 1 sec.)
Medium push (about 1 sec.)
volume
h
down
program
h
change
volume
h
up
program
h
change
h synchronized
Long push (about 2 sec.)
h
mute
h
mute
h synchronized
Push Button (one hearing instrument)
Short push (less than 1 sec.)
Medium push (about 1 sec.)
Long push (about 2 sec.)
volume down
h
volume up
h
program change
h
It is not possible to mute the hearing
instrument in a monaural tting with the
push button.
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Telephone Use
Preferred telephone ear:
M Both M Right M Left
Behavior of Instrument on the Non-Telephone Ear
M No change
M The microphone is softer when the Auto
Telephone or Telephone Program is active
M The instrument mutes when the Auto Telephone
or Telephone Program is active
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Accessories
Bernafon offers a wide range of optional accessories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accessories are available:
· Remote control (RC-P)
· SoundGate communication device (for wireless
connection to cell phones, music players, etc.)
· TV adapter (for wireless connection to your
television via the SoundGate)
· Phone adapter (for wireless connection to
your landline phone via the SoundGate)
· Cleaning and drying kit
For further information on accessories please contact your hearing care professional.
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Environmental Protection
Your hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment.
Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste. Please recycle your hearing instruments and batteries according to your local regulations or return them to your hearing care professional for disposal.
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Product Approval, Markings and Compliance
All Bernafon Acriva hearing instrument models comply with international standards concerning electromagnetic compatibility. Due to the limited size available on the instruments all relevant approval markings are found in this document.
Electromagnetic Interference
Your hearing instrument has been thoroughly tested for electromagnetic interference. However, some products may emit electromagnetic energy causing unforeseen interference with hearing instruments. Examples include induction cooking appliances, shop alarm systems, mobile phones, fax machines, personal computers, X-rays, CT scans, etc.
Even though your hearing instruments are designed to comply with the most stringent international standards of electromagnetic compatibility, they may emit electromagnetic energy that can cause interference with other devices.
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Your hearing instruments contain a radio transmitter using short range magnetic induction technology working at 3.84 MHz.
The magnetic eld strength of the transmitter is < – 42 dBμA/m @ 10 m.
The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instrument is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc.
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Cell Phone and Hearing Instrument Compatibility
Some hearing instrument users have reported a buzzing sound in their instruments when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible.
The compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions (ANSI C63.19-2006 American National Standard Methods of Measurement of Compatibility between Wireless Communication Devices and Hearing Aids).
For example, the sum of a hearing aid with a rating of 2 (M2/ T2) and a telephone with a rating of 3 (M3/T3) would result in a combined rating of 5. According to the standard, any combined rating that equals at least 5 would provide “normal use”; a combined rating of 6 or greater would indicate “excellent performance.”
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The immunity of your Acriva hearing instrument is at least M2/ T2. The equipment performance measurements, categories and system classica­tions are based upon the best information available but Bernafon cannot guarantee that all users will
be satised.
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International Warranty
Your hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, earmolds, etc.
This warranty is void if a defect is the result of misuse or mistreatment. The warranty is also void if the hearing instruments have been repaired by nonauthorized service personnel.
Please review the warranty with your hearing care professional and make sure that your warranty card is completed correctly.
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Common Problems and Solutions
Problem Possible Cause Solution
Instrument whistles or squeals
No volume, level too soft or humming noise
Speaker and dome/mold not fully inserted
Ear wax accumulation in ear canal Consult your hearing care professional or physician
Earmold may be too loose Consult your hearing care professional
Tubing may be split or improperly connected
Instrument may not be turned ON Check that the battery door is closed completely
Battery may be dead or inserted upside down
Volume level too soft Increase volume level with the control on the
Instrument may be in telecoil position
Wax lter blocked by ear wax Replace the wax lter
Dome may be blocked by ear wax Exchange the dome
Ear wax accumulation in the ear canal
Battery contacts may be dirty or corroded
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Re-insert the speaker and the dome/mold
Consult your hearing care professional
Insert a fresh battery or re-insert the battery correctly
instrument or remote control
Check to make sure you are in the intended program
Consult your hearing care professional or physician
Open and close the battery door several times or clean the battery contacts carefully with a clean dry cotton swab
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Problem Possible Cause Solution
No volume,
Speaker may be blocked Consult your hearing care professional for
level too soft or humming noise
Instrument sound outlet may be
blocked
Microphone sound inlet may be
blocked
Your hearing loss may have
increased
Instrument may be muted Press any button on the remote control or hearing
Whirring noise, fading, weak or motor­boating sounds
Instrument switches from ON to OFF periodically
76
Battery contacts may be dirty
or corroded
Moisture in hearing instrument Place instrument in Dry-Aid pack. Remove battery
Low battery Insert a fresh battery
Low battery Insert a fresh battery
Page 77
changing
Check the tubing and the earmold or dome
Consult your hearing care professional, do not try to clean this yourself
Consult your hearing care professional
instrument to unmute
Open and close the battery door several times or clean the battery contacts carefully with a dry cotton swab
rst. Consult your hearing care professional.
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Problem Possible Cause Solution
Instrument
Low battery Insert a fresh battery
beeps without any action from you (e.g. pro­gram change)
Dome fell off during removal
78
Dome was not mounted correctly
on the thin tube
Page 79
Carefully remove the dome. If you cannot safely reach it, contact your medical professional.
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Information for the Hearing Care Professional
A hearing care professional should advise a prospective hearing instrument user to consult with a licensed physician (preferably an ear specialist) promptly, before dispensing a hearing instrument, if the hearing care professional determines through inquiry, actual observation or review of any other available information concern­ing the prospective user, that the prospective user has any of the following conditions:
· Visible congenital or traumatic deformity of the
external or middle ear.
· History of active drainage from the ear within
the previous 90 days.
· History of sudden or rapidly progressive hearing
loss within the previous 90 days.
· Acute or chronic dizziness or vertigo.
· Unilateral hearing loss of a sudden or recent
onset within the previous 90 days.
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· Audiometric air-bone gap equal to or greater
than 15 decibels at 500 hertz (Hz), 1000 Hz, and 2000 Hz.
· Visible evidence of signicant cerumen accumu-
lation or a foreign body in the ear canal.
· Pain or discomfort in the ear.
Special care should be exercised in selecting and
tting a hearing instrument whose maximum
sound pressure level exceeds 132 decibels due to the fact that there may be risk of impairing the remaining hearing of the hearing instrument user.
Children with Hearing Loss
A child with a hearing loss should be directed to a physician for medical evaluation and to other professionals for evaluation and rehabilitation since hearing loss may cause problems with language development and the educational and social growth of a child.
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Compliance with Requirements for Europe
This device is in conformance with the require­ments of the Directive 93/42/EEC of the Council of the European Communities concerning medical
devices, MDD. This is certied by applying the
following marking:
This device also complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE. It operates as an inductive application in a harmonized frequency band according to the Commission Decision 2008/432/EC and may be used in all member states of the EU and EFTA.
This is certied by applying the following marking:
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Declaration of conformity is available at:
Bernafon AG Morgenstrasse 131 3018 Bern Switzerland
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Compliance with Radio Communications Requirements for the USA and Canada
Bernafon AG Acriva hearing instrument models AR9 N; AR7 N
FCC ID U6Xyyyyyyy
IC: 7031A-yyyyyyy
Acriva hearing instrument models AR9 NR; AR7 NR
FCC ID U6Xyyyyyyy
IC: 7031A-yyyyyyy
Statement of compliance: This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference,
and
(2) This device must accept any interference
received, including interference that may cause
undesired operation. This Class B digital apparatus complies with Canadian ICES-003.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
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These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that inter ference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the inter­ference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment
and receiver.
· Connect the equipment into an outlet on a
circuit different from that to which the receiver is connected.
· Consult the dealer or an experience radio/ TV
technician for help.
Changes or modications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.
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Information and Explanation of Symbols
The CE conformity marking indicates conformance to all applicable European Directives
This symbol indicates that the products described in these instructions for use adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the hearing instrument is
specied as applied part of Type B.
This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions for use
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This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situations
Important information for handling and product safety
The crossed-out wheeled bin indicates that the European Directive on waste of electronic equipment applies
oper ating
condi tions
tra nspor t and sto rage
condi tions
The product is designed such that it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for use
During transport or storage, the temperature should not exceed the limit value of – 25°/60° Celsius
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Notes
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Notes
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Service
If none of the actions, listed on the previous pages, solve the problem, contact your hearing care professional.
Do not attempt to repair your hearing instruments yourself.
Place stamp with dispenser name and address here:
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Placeholder for FSC logo
< >
8,15 mm
< 15 mm >
9,0 mm
< >
< 19 mm >
Page 92
Australia
Bernafon Australia Pty. Ltd. 629 Nudgee Road Nundah QLD 4012 Freecall 1800 809 111 Phone +61 7 3250 0300
info@bernafon.com.au
Canada
Bernafon Canada Ltd. 500 Trillium Drive, Unit 15 Kitchener, Ontario Canada N2R 1A7 Phone +1 519 748 6669 Toll Free +1 800 265 8250
contact@bernafon.ca
Manufacturer
Bernafon AG Morgenstrasse 131 3018 Bern Switzerland Phone +41 31 998 15 15
info@bernafon.ch
New Zealand
Bernafon New Zealand Ltd. Level 1, Building F 27-29 William Pickering Drive Albany, Auckland 0632 Toll Free 0800 44 22 57 Phone +64 9 415 7917
info@bernafon.co.nz
United Kingdom
Bernafon UK Cadzow Industrial Estate Off Low Waters Road Hamilton ML3 7QE Scotland Phone +44 1698 285 968
info@bernafon.co.uk
United States of America
Bernafon, LLC 2501 Cottontail Lane, Suite 102 Somerset, NJ 08873 Phone +1 888-941-4203
info@bernafon-us.com
www.bernafon.com
www.bernafon.com For more information about hearing and hearing loss
08.12/BAG/127203/UK/subject to change
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