Bernafon BTE 105 User Manual

BTE 105

Behind-the-Ear Hearing Aids

ZERENA

Instructions for Use

Model overview

This booklet is valid for the following hearing aid
families and models:

Zerena 9 – ZR9 B 105
Zerena 7 – ZR7 B 105
Zerena 5 – ZR5 B 105
Zerena 3 – ZR3 B 105
Zerena 1 – ZR1 B 105

with NFMI and 2.4 GHz radio functionality.

Introduction to this booklet

This booklet shows you how to use and maintain
your new hearing aid. Please read the booklet
carefully including the warning sections. This will
help you to get the most out of your new hearing aid.

Your hearing care professional has adjusted the
hearing aid to meet your needs. If you have further
questions, please contact your hearing care
professional.

Intended use

The hearing aid is intended to amplify and transmit
sound to the ear and thereby compensate for impaired
hearing within mild to moderate to profound hearing
loss. This power hearing aid is intended to be used by
adults and children older than 36 months.

IMPORTANT NOTICE

The hearing aid amplication is uniquely adjusted

and optimized to your hearing capabilities during the

hearing aid tting performed by your hearing care

professional.

Table of contents

Identify your hearing aid and earpiece 10

Your hearing aid with earhook and mold −
What it is 12

What it does 13

Your hearing aid with miniFit thin tube −
What it is 14

What it does 15

Identify left and right hearing aid 16

Battery (size

MultiTool for handling batteries and cleaning 18

Turn the hearing aid ON and OFF 19

When to replace a battery 20

Replace the battery 21

Put on the hearing aid with earhook 23

Caring for your hearing aid 24

13) 17

miniFit thin tube 28

Standard earpieces for thin tube 31

Replace dome or Grip Tip 33

Customized earpieces for thin tube 34

Clean Micro Mold 35

Replace ProWax lter 37

Flight mode 38

Optional features and accessories 39

Change volume (optional) 40

Change program (optional) 41

Mute the hearing aid (optional) 43

Quick reset 44

Using hearing aid with iPhone, iPad, and iPod
touch 45

Pairing hearing aid with iPhone 46

Re-connect your hearing aids to your iPhone,
iPad, or iPod touch 49

Bernafon EasyControl-A app 50

Wireless accessories (optional) 52

Other options (optional) 53

Tamper-resistant battery drawer (optional) 54

Tinnitus SoundSupport (optional) 56

Guidelines for tinnitus sound generator users 57

Sound options and volume adjustment 58

Limitation on use time 61

Important information for hearing care
professionals about Tinnitus SoundSupport 62

Warnings related to Tinnitus SoundSupport 64

General warnings 66

Troubleshooting guide 72

Water & dust resistance (IP68) 74

Conditions of use 76

Warranty certicate 77

International warranty 78

Technical information 79

Your individual hearing aid settings 81

Identify your hearing aid and earpiece

There are two different attachments and several
different earpieces which classify your hearing aid.
Please identify your attachment and earpiece. This
will make it easier for you to navigate through this
booklet.

Earhook with mold

Earhook

Tub e

Mold

10

miniFit thin tube

Thin tube

Ear grip (optional)

Earpieces

The thin tube uses one of the following earpieces:

Dome (Bass Dome shown)*

Grip Tip*

VarioTherm® Micro Mold

Micro Mold

* Please see details for replacing the dome or Grip Tip in

section: “Replace dome or Grip Tip”.
VarioTherm

®

is a registered trademark of Dreve.

11

Your hearing aid with earhook and
mold − What it is

Earhook

Microphone
openings

Tub e

Push

Mold

Battery drawer
Direct Audio Input
(with an optional
DAI/FM adapter)

Nail grip

button

12

What it does

Sound in

Sound out

Contains the battery
and functions as an
on/off switch

Mute,
change
volume and
programs

Open the
battery drawer

13

Your hearing aid with miniFit thin tube −
What it is

Microphone
openings

Thin tube

Push
button

Battery drawer
Direct Audio Input
(with an optional
DAI/FM adapter)

Nail grip

14

What it does

Sound out

Sound in

Mute, change
volume and
programs

Contains the battery
and functions as an
on/off switch

Open the
battery drawer

15

Identify left and right hearing aid

It is important to distinguish between the left and
the right hearing aid as they might be programmed

differently. You can nd left/right color indicators in

the battery drawer. Indicators can also be found on
the molds.

A RED indicator marks the
RIGHT hearing aid

16

A BLUE indicator marks the
LEFT hearing aid

Battery (size 13)

Your hearing aid is a miniature electronic device that
runs on special batteries. To activate the hearing aid,
you must insert a new battery in the battery drawer.
See how in the “Replace the battery” section.

Make sure the plus

is visible

Pull out to open

Battery drawer

17

MultiTool for handling batteries
and cleaning

The MultiTool contains a magnet which makes it
easier to replace the battery in the hearing aid. It also
contains a brush and a wire loop for cleaning and
removing ear wax from your earpiece. If you need
a new MultiTool, please contact your hearing care
professional.

Magnet

Brush

IMPORTANT NOTICE

The MultiTool has a built-in magnet. Keep the
MultiTool at least 30 cm away from credit cards and
other magnetically sensitive devices.

18

Wire loop

Turn the hearing aid ON and OFF

The battery drawer is used to switch the hearing aid
on and off. To save battery life, make sure your hearing
aid is switched off when you are not wearing it.

Turn O N

Close the battery drawer
with the battery in place.

Turn O FF

Open the battery drawer.

19

When to replace a battery

When it is time to replace the battery, you will hear
three beeps repeated at moderate intervals until the
battery runs out.

Three beeps*

= The battery

is running low

Four beeps

= The battery

has run out

Battery tip

To make sure the hearing aid is always working,
bring spare batteries with you, or replace the
battery before you leave home.

* Bluetooth® will be shut down and is not possible to use

wireless accessories.

®

The Bluetooth
trademarks owned by the Bluetooth SIG, Inc. and any
use of such marks by William Demant Holding A /S is
under license. Other trademarks and trade names are
those of their respective owners.

word mark and logos are registered

 ✻

The batteries need to be replaced more often if you
are streaming audio or music to your hearing aid.

20

Replace the battery

1. Remove

Fully open the battery
drawer. Remove the battery.

2. Uncover

Remove the sticky label from
the + side of the new battery.

Tip:
Wait 2 minutes so that the
battery can draw air, to
ensure optimal function.

3. Insert

Insert the new battery into
the battery drawer. Make
sure the + side faces up.

21

4. Close

Close the battery drawer. The
hearing aid will play a jingle
through the earpiece.
Hold the earpiece close to
your ear to hear the jingle.

Tip

The MultiTool can be used for battery change.
Use the magnetic end to remove and insert batteries.
The MultiTool is provided by your hearing care
professional.

22

Put on the hearing aid with earhook

Read the following pages if you have a hearing aid
with an earhook and mold.

The mold is customized for you and ts your ear

shape. The molds are unique for the left or the right
ear.

Step 1

Gently pull your ear outwards
and press the mold in the
direction of the ear canal,
twisting slightly.

Step 2

Place the hearing aid behind
your ear.

23

Caring for your hearing aid

When handling your hearing aid, hold it over a soft
surface to avoid damage if you drop it.

Clean the microphone openings

Carefully brush away debris from the openings using
a clean brush. Gently brush the surface and make
sure the brush is not pressed into the openings.

24

Microphone
openings

IMPORTANT NOTICE

Use a soft, dry cloth to clean the hearing aid.
It must never be washed or immersed in water
or other liquids.

25

Clean the mold

The mold should be cleaned regularly. Use a soft
cloth to clean the surface of the mold. Use the
MultiTool wire loop to clean the opening.

Replace the tube

The tubing between the mold and the instrument
should be replaced when it becomes yellow or stiff.
Consult your hearing care professional for tubing
replacement.

26

Wash the mold

Step 1

Make sure you are able to
identify which mold is for
which hearing aid before
disconnecting them from the
hearing aid.

Step 2

Disconnect the tube and mold
from the earhook. Hold the
earhook rmly, when pulling
off the tube. Otherwise the
hearing aid may be damaged.

Step 3

Wash the mold and tube using
mild soap. Rinse and dry
completely before reconnecting
to the hearing aid.

27

miniFit thin tube

Read the following pages if your hearing aid has a
miniFit thin tube with either a dome, Grip Tip, or
Micro Mold as earpiece.

miniFit is a thin tube that brings the sound into
your ear. The thin tube should only be used with an
earpiece attached. Use only parts designed for your
hearing aid.

Thin tube

Ear grip (optional)

28

Put on the hearing aid with thin tube

Step 1

Place the hearing aid behind your ear.

Step 2

Hold the bend of the tube between

your thumb and index nger. The

earpiece should point towards the ear
canal opening.

Step 3

Gently push the earpiece into your
ear canal until the thin tube sits close
against the side of your head. If the
thin tube has an ear grip, place it in
the ear so it follows the contour of
the ear.

29

Clean the thin tube

The thin tube should be cleaned to keep it clear from
moisture and wax. If not cleaned, it could become
blocked with wax which means no sound will be able
to come out.

Step 1

Pull the thin tube out of the
hearing aid.

Step 2

Push the cleaning tool all the way
through the thin tube.

Step 3

Reconnect the thin tube to the
hearing aid.

30

Standard earpieces for thin tube

There are 3 different types of domes. Both domes
and Grip Tip are made of soft rubber material.
Identify your earpiece type and size below.

Open Dome

Power Dome

Bass Dome, single vent

Bass Dome, double vent

Grip Tip (available in small and large,
left and right, with or without vent)

6 mm 8 mm 10 mm 12 mm*

* not for Open Dome

31

IMPORTANT NOTICE

If the earpiece is not on the thin tube when
removed from the ear, the earpiece might still be
in the ear canal. Consult your hearing care
professional for further instructions.

32

Replace dome or Grip Tip

The earpiece (dome or Grip Tip) should not be cleaned.

If the earpiece is lled with wax, replace it with a new

one. Grip Tip should be replaced at least once a month.

Step 1

Hold on to the end of the thin
tube and then pull off the
earpiece.

Step 2

Insert the thin tube exactly
into the middle of the earpiece

to obtain a rm attachment.

Step 3

Push rmly to ensure that the

earpiece is fastened securely.

33

Customized earpieces for thin tube

Micro Molds are available in two different materials.
The earpieces are customized for your ear.

Micro Mold*

®

Micro Mold

VarioTherm

Customized earpieces have a white wax lter
attached to the sound opening. ProWax is the lter

type to be used with these earpieces. To replace the

ProWax lter, see section “Replace ProWax lter”.

®

Micro Mold does not have a wax lter.

34

*

VarioTherm

Clean Micro Mold

The Micro Mold should be cleaned regularly.

The Micro Mold has a white wax lter that must be

replaced when clogged, or if the hearing aid does not
sound normal.

The vent is cleaned by pressing
the brush through the hole, twisting
it slightly.

Vent

ProWax lter

35

IMPORTANT NOTICE

Always use the same type of wax lter as was

originally supplied with the hearing aid. If you are
in any doubt about the use or replacement of wax

lters, contact your hearing care professional.

36

Replace ProWax filter

1. Tool

Remove the tool from the
shell. The tool has two pins,
one empty for removal and

one with the new wax lter.

2. Remove

Push the empty pin into the

wax lter in the mold and pull

it out.

3. Insert

Insert the new wax lter using

the other pin, remove the tool,
and throw it out.

New

lter

New

lter

Old lter

37

Flight mode

When boarding an airplane or entering an area where
it is prohibited to radiate radio signals, e.g., during

ight, ight mode must be activated. The hearing aid

will still be working. It is only necessary to activate

ight mode on one hearing aid.

To activate and deactivate

ight mode

Press either end of the push
button for at least 7 seconds.

A jingle conrms your action.

Opening and closing the battery drawer will

deactivate the ight mode. See section “Quick reset”.

38

Optional features and accessories

The features and accessories described on the
following pages are optional. Please contact your

hearing care professional to nd out how your
hearing aid is programmed. If you experience difcult

listening situations, a special program may be
helpful. These are programmed by your hearing care
professional.

Write down hearing situations where you may need
help.

39

Change volume (optional)

The push button allows you to adjust the volume.
You will hear a click when you turn the volume up or
down.

Give a short press to the
button to increase the
volume

Give a short press to the
button to decrease the
volume

Maximum

You will hear 2 beeps at

Start-up level

Minimum

the start-up level.
You will hear 3 beeps at
Maximum and Minimum.

Volume Change

Left Right

To be lled out by the hearing care professional.

40

Change program (optional)

Your hearing aid can have up to 4 different programs.
These are programmed by your hearing care
professional.

Press up or down
to change between
programs

You can change continuously between programs
both up and down in the program order. For example,
if you want to go from program 1 to 4, you can press
the down button once instead of pressing the up
button 3 times.

✼

41

To be lled out by the hearing care professional

Program Activation sound When to use

1

2

3

4

“1 beep”

“2 beeps”

“3 beeps”

“4 be e ps”

Program change:

Left Right Short press Medium press

42

Mute the hearing aid (optional)

Use the mute function if you need to silence the
hearing aid while wearing it.

Apply a ver y long press
(4 seconds) to either end of
the button to mute the
hearing aid.

To reactivate, push the

button briey.

IMPORTANT NOTICE

Do not use the mute function as an off switch, as
the hearing aid still draws current from the battery
in this mode.

43

Quick reset

If you wish to return to the standard settings of the
hearing aid programmed by your hearing care
professional, simply open and then close the battery
drawer. A jingle is played when you reset the
hearing aid.

Open Close

44

Using hearing aid with iPhone, iPad,
and iPod touch

Your hearing aid is a Made for iPhone® hearing aid
and allows for direct communication and control with
an iPhone

For assistance in pairing and using these products
with your hearing aid, please contact your hearing
care professional or visit our support site at:
www.bernafon.com/library.

®

, iPad® or iPod® touch.

Direct audio streaming is currently not supported by
Android™.

Zerena is compatible with iPhoneX, iPhone8 Plus,
iPhone8, iPhone7 Plus, iPhone7, iPhoneSE,
iPhone6s Plus, iPhone6s, iPhone6 Plus,
iPhone6, iPhone5s, iPhone5c, iPhone5, 9.7-inch
iPadPro, 12.9-inch iPadPro, iPadAir2, iPadAir,
iPad (4thgeneration), iPadmini4, iPadmini3,
iPadmini2, iPadmini, and iPodtouch (5thand
6thgeneration). Devices must be running iOS9.3

or later.

✼

45

Pairing hearing aid with iPhone

2. General1. Settings

Bluetooth

General

Open your iPhone and
go to “Settings”.
Make sure Bluetooth
is on. Then choose
“General”.

46

On

Accessibility

On the “General”
screen, choose

®

"Accessibility".

Hearing Devices

4. Prepare3. Accessibility

On the “Accessibility”
screen, choose
“Hearing Devices”.

Open and close the
battery drawer, on
both hearing aids if
you have two and
place it close to your
iPhone. The hearing
aid stays in pairing
mode for 3 minutes.

47

Andrea's Hearing Devices
Bernafon Zerena 9

6. Conrm pairing5. Select

Bluethooth Pairing

Request

Bernafon Zerena would

like to pair w ith your

iPhone

Your iPhone will
detect the hearing aid
for pairing. Detected
devices will appear in
your iPhone list. Choose
your hearing aid.

48

Cancel

Pair

Conrm pairing.
If you have two
hearing aids,

pairing conrmation

is needed for
each hearing aid.

Re-connect your hearing aids to your
iPhone, iPad, or iPod touch

When you turn off your hearing aids or Apple device,
these will no longer be connected. To connect them
again, turn on your hearing aids by opening and
closing the battery door. The hearing aids will then
automatically re-connect to your Apple device.

“Made for iPod”, “Made for iPhone”, and “Made
for iPad” mean that an electronic accessory has

been designed to connect specically to iPod,
iPhone, or iPad, respectively, and has been certied

by the developer to meet Apple performance
standards. Apple is not responsible for the
operation of this device or its compliance with
safety and regulatory standards. Please note that
the use of this accessory with iPod, iPhone, or iPad
may affect wireless performance.

49

Bernafon EasyControl-A app

Bernafon EasyControl-A app for iPhone, iPad, iPod
touch, and Android devices offers an intuitive and
discreet way to control your hearing aid. Bernafon
EasyControl-A app also enables you to connect and
control an endless range of other devices by linking
to IFTTT via the internet.

Go to www.bernafon.com/products/accessories
for more details and information on compatibility.
Bernafon EasyControl-A app is available on App

®

and on Google Play™. When downloading

Store
Bernafon EasyControl-A app on iPad, search for
iPhone apps on App Store.

 ✻

Direct audio streaming is currently not supported by
Android.

50

Please nd more details here:
www.bernafon.com/products/accessories.

Apple, the Apple logo, iPhone, iPad, iPodtouch,

and Apple Watch are trademarks of Apple Inc.,
registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. Android,
Google Play, and the Google Play logo are

trademarks of GoogleLLC.

51

Wireless accessories (optional)

As an enhancement to your wireless hearing aid, a
range of wireless accessories are available. They can
enable you to hear and communicate better in a lot of
everyday situations.

SoundClip-A

When this device is paired with your mobile phone,
you can use the hearing aids like stereo headphones.
SoundClip-A can also function as a remote
microphone and remote control.

TV-A

TV-A adapter is a wireless transmitter of sound from
TV and electronic audio devices. The TV-A streams
sound directly to your hearing aid.

RC-A

RC-A remote control offers the ability to change
programs, adjust volume or mute your hearing aid.

Bernafon EasyControl-A app

Offers an intuitive and discreet way to control your
hearing aids. For iPhone, iPad, iPod touch, and
Android devices.

For more information, please contact your hearing
care professional or visit:
www.bernafon.com/products/accessories.

52

Other options (optional)

Auto Telephone

The Auto Telephone can automatically
activate a phone program in the
hearing aid, if your telephone has a
dedicated magnet. The magnet needs
to be placed on your telephone next to
the sound outlet.

Telecoil

Telecoil helps you hear better when
using a telephone with a built-in loop
or when you are in buildings with
teleloop systems such as theatres,
churches, or lecture rooms. This
symbol or a similar sign is shown
wherever a teleloop has been
installed.

Direct Audio Input (DAI) adapter

Allows your hearing aid to receive
signals directly from external sources
such as TV, personal stereos, etc.

FM adapter

Allows your hearing aid to connect
to an external FM receiver.

For more information, please contact your hearing
care professional.

53

Tamper-resistant battery drawer

(optional)

To keep the battery out of reach of infants, small

children and people with learning difculties, a

tamper-resistant battery drawer should be used.

IMPORTANT NOTICE

Avoid excessive force to open the battery drawer
when in the locked position. Do not force the
battery drawer beyond its fully opened position.
Make sure to insert the battery correctly. Please
contact your hearing care professional if you
suspect the tamper-resistant effectiveness and
locking ability are damaged.

54

To lock the battery drawer

Close the battery door
completely and make sure it is
locked.

Tool to unlock the battery
drawer

Use this small tool provided
by your hearing care
professional.

Unlock the battery drawer

Insert the tip of the tool into
the small hole at the back of
the battery drawer.

1. Move it to the right and
hold it.

2. Open the battery drawer.

1

2

55

Tinnitus SoundSupport (optional)

Intended use of Tinnitus SoundSupport

Tinnitus SoundSupport is a tool intended to
generate sounds to provide temporary relief for
patients suffering from tinnitus as part of a tinnitus
management program.

The target population is the adult population (over
18 years old).

Tinnitus SoundSupport is targeted to licensed
hearing care professionals (audiologists, hearing aid
specialists, or otolaryngologists) who are familiar
with the evaluation and treatment of tinnitus and
hearing loss. Fitting of Tinnitus SoundSupport must
be done by a hearing care professional participating
in a tinnitus management program.

56

Guidelines for tinnitus sound
generator users

These instructions contain information about Tinnitus
SoundSupport, which may have been enabled in your
hearing aids by your hearing care professional.

Tinnitus SoundSupport is a tinnitus management

device intended to generate sound of sufcient

intensity and bandwidth to help manage tinnitus.

Your hearing care professional will also be able to
offer the appropriate follow-up care. It is important to
follow his/her advice and directions regarding such
care.

Prescription use only

Good health practice requires that a person reporting
tinnitus has had a medical evaluation by a licensed
ear physician before using a sound generator. The
purpose of such an evaluation is to ensure that any
medically treatable condition that may cause tinnitus

is identied and treated prior to using a sound

generator.

57

Sound options and volume adjustment

Tinnitus SoundSupport is programmed by your
hearing care professional to match your hearing
loss and preferences for tinnitus relief. It offers a
number of different sound options. Together with
your hearing care professional, you can select your
preferred sound(s).

Tinnitus SoundSupport programs

Together with your hearing care professional,
you decide for which programs you may want to
have Tinnitus SoundSupport activated. The sound
generator can be activated in up to four different
programs.

58

Mute

If you are in a program for which Tinnitus
SoundSupport is activated, the mute functionality
will mute only the environmental sounds, and not
the sound from Tinnitus SoundSupport. See chapter:
“Mute the hearing aid”.

Volume adjustments with Tinnitus
SoundSupport

When you select a hearing aid program for which
Tinnitus SoundSupport is activated, your hearing
care professional can only set the push button on
your hearing aid to work as a volume control for the
tinnitus relief sound.

Your hearing care professional will set the volume
control for the sound generator in one of two ways:

A) change volume in each ear separately, or
B) change volume in both ears simultaneously.

59

A) How to change Tinnitus SoundSupport
volume in each ear separately

To increase volume (on one hearing aid only),
use a short press on the upper part of the push
button repeatedly until desired level is reached.
To decrease volume (on only one hearing aid), use
a short press on the lower part of the push button
repeatedly until desired level is reached.

B) How to change Tinnitus SoundSupport
volume in both ears simultaneously

You can use one hearing aid to increase/decrease
the sound in both hearing aids. When changing
the volume in one hearing aid, the volume on the
other hearing aid will follow. To increase volume,
use a short press on the upper part of the push
button repeatedly. To decrease volume, use a
short press on the lower part of the push
button repeatedly.

To be lled out by your hearing care professional.

60

Limitation on use time

Daily use

The volume levels of Tinnitus SoundSupport can be
set to a level which could lead to permanent hearing
damage when used for a prolonged period of time.
Your hearing care professional will advise you of the
maximum amount of time per day you should use
Tinnitus SoundSupport. It should never be used at
uncomfortable levels.

See table “Tinnitus SoundSupport: Limitation on
use” at the end of this booklet to learn how many
hours per day you can safely use the relief sound in
your hearing aids.

61

Important information
for hearing care professionals about
Tinnitus SoundSupport

Device description

Tinnitus SoundSupport is a module function that can
be enabled in the hearing aids by the hearing care
professional.

Maximum wearing time

The wearing time of Tinnitus SoundSupport will
decrease as you increase the level above

80 dB(A) SPL. The tting software will automatically

display a warning when the hearing aid exceeds
80 dB(A) SPL. See “max wearing time indicator”

next to the tinnitus tting graph in the tting

software.

The volume control is deactivated

By default, the volume control for the sound
generator is deactivated in the hearing aid. Risk of
noise exposure increases when the volume control is
activated.

62

If the volume control is activated

A warning may be displayed if you activate the
tinnitus volume control in the “Buttons & Indicators”
screen. This occurs if the relief sound can be listened
to at levels that may cause hearing damage. The

“Limitation on Use” table in the tting software

displays the number of hours the patient can safely
use Tinnitus SoundSupport.

· Note the max wearing time for each program for

which Tinnitus SoundSupport is activated.

· Write those values in the table: “Tinnitus

SoundSupport: Limitation on use”, in the back of
this booklet.

· Instruct your patient accordingly.

The Tinnitus SoundSupport is manufactured for
Bernafon AG.

63

Warnings related to Tinnitus

SoundSupport

If your hearing care professional has activated the
sound generator Tinnitus SoundSupport, please pay
attention to the following warnings.

There are some potential concerns associated
with the use of any sound generated by a tinnitus
management device. Among them are the potential
worsening of tinnitus, and/or a possible change in
hearing thresholds.

Should you experience or notice a change in hearing
or tinnitus, or any dizziness, nausea, headaches,
heart palpitations, or possible skin irritation at
the point of contact with the device, you should
immediately discontinue use of the device and
consult a medical, audiology, or other hearing care
professional.

As with any device, misuse of the sound generator
feature may cause potentially harmful effects. Care
should be taken to prevent unauthorized use and to
keep the device out of reach of children and pets.

64

Maximum wearing time

Always follow the maximum wearing time per
day of the Tinnitus SoundSupport advised by your
hearing care professional. Prolonged use may lead to
worsening of your tinnitus or of your hearing loss.

65

General warnings

You should familiarize yourself fully with the
following general warnings before using your hearing
aid for your personal safety and to ensure correct
use.

Please note that a hearing aid will not restore normal
hearing and will not prevent or improve a hearing
impairment resulting from organic conditions.
Furthermore, note that in most cases, infrequent use
of a hearing aid does not permit a user to attain full

benet from it.

Consult your hearing care professional if you
experience unexpected operations or events with
your hearing aid.

Usage of hearing aids

· Hearing aids should be used only as directed and

adjusted by your hearing care professional. Misuse
can result in sudden and permanent hearing loss.

· Never allow others to wear your hearing aid, as

incorrect usage could cause permanent damage to
their hearing.

66

Choking hazards & risk of swallowing batteries

and other small parts

· Hearing aids, their parts, and batteries should be

kept out of reach of children and anyone who might
swallow these items or otherwise cause injury to
themselves.

· Batteries have occasionally been mistaken for pills.

Therefore, check your medicine carefully before
swallowing any pills.

· Most hearing aids can be supplied with a

tamper-resistant battery drawer upon request. This
is strongly recommended for infants, small children,

and people with learning difculties.

· Children younger than 36 months must always use

a tamper-resistant battery drawer. Please talk to
your hearing care professional about the availability
of this option.

If a battery or hearing aid is swallowed, see a

doctor immediately.

Battery use

· Always use batteries recommended by your

hearing care professional. Batteries of low quality
may leak and cause bodily harm.

· Never attempt to recharge your batteries, and

never dispose of batteries by burning them.
There is a risk that the batteries will explode.

67

General warnings

Dysfunction

· Be aware of the possibility that your hearing aid

may stop working without notice. Keep this in
mind when you depend on warning sounds (e.g.

when you are in trafc). The hearing aids may

stop functioning, for instance if the batteries have
expired or if the tubing is blocked by moisture or
ear wax.

Active implants

· Caution must be taken with active implants. In

general, follow the guidelines recommended by

manufacturers of implantable debrillators and

pacemakers regarding use with mobile phones and
magnets.

· The Auto Telephone magnet and MultiTool (which

has a built-in magnet) should be kept more than
30 cm away from the implant, e.g. do not carry it
in a breast pocket.

· If you have an active brain implant, please contact

the manufacturer of your implantable device for
information about the risk of disturbance.

X-ray, CT, MR, PET scanning and electrotherapy

· Remove your hearing aid before X-ray, CT/MR/

PET scanning electrotherapy, surgery etc. as your
hearing aid may be damaged when exposed to

strong elds.

68

Heat and chemicals

· The hearing aid must never be exposed to extreme

heat e.g. left inside a parked car in the sun.

· The hearing aid must not be dried in microwave

ovens or other ovens.

· The chemicals in cosmetics, hairspray, perfume,

aftershave lotion, suntan lotion and insect repellent
can damage the hearing aid. Always remove your
hearing aid before applying such products and allow
time to dry before use.

Power instrument

· Special care should be exercised in selecting, tting

and using a hearing aid where maximum sound
pressure capability exceeds 132 dB SPL (IEC 711),
as there may be risk of impairing the remaining
hearing of the hearing aid user.

Possible side effects

· Hearing aids and earpieces may cause an

accelerated accumulation of ear wax.

· The otherwise non-allergenic materials used in

hearing aids may in rare cases cause a skin
irritation or other side effects.

Please seek consultation with a physician if these
conditions occur.

69

General warnings

Interference

· The hearing aid has been thoroughly tested for

interference, according to the most stringent
international standards. However, interference
between the hearing aid and other devices
(e.g. some mobile telephones, citizens band
systems and shop alarm systems and other devices)
may occur. If this occurs, increase the distance
between the hearing aid and the interfering device.

Use on aircraft

®

· Your hearing aid contains Bluetooth

. On board

an aircraft, ight mode must be activated, unless

®

Bluetooth

is permitted by the ight personnel.

Connection to external equipment

· The safety of the hearing aid when connected to

external equipment with an auxiliary input cable and/
or with a USB cable and/or directly, is determined
by the external signal source. When connected to
external equipment plugged into a wall outlet, this
equipment must comply with IEC-62368
(or IEC-60065, IEC-60950 until June 20, 2019) or
equivalent safety standards.

IMPORTANT NOTICE

When the DAI is connected to an audio source
plugged into a wall outlet, the audio source must
comply with IEC-60065, IEC-60950 or equivalent
safety standards.

70

Notes

71

Troubleshooting guide

Symptom Possible causes Solutions

Dead battery

No sound

Intermittent or
reduced sound

Squealing noise

Beeping

Pairing issue
with Apple
device

Clogged earpieces
(dome, Grip Tip, or Micro Mold)

Clogged sound outlet

Moisture Wipe battery with a dry cloth

Dead battery

Hearing aid earpiece
inserted incorrectly

Ear wax accumulated
in ear canal

If your hearing aid plays
8 beeps, 4 times consecutively,
your hearing aid needs a
microphone service check

®

Bluetooth

connection failed

Only one hearing aid paired

72

Replace the battery

Clean mold

Consider replacing wax lter, dome, or Grip Tip

Clean mold or replace wax lter, dome, or Grip Tip

Replace the battery

Re-insert the earpiece

Have ear canal examined by your doctor

Contact your hearing care professional

1. Unpair your hearing aids
(Settings
Devices

2. Turn Bluetooth

gGeneral gAccessibility gHearing

gDevices gForget this device).

®

off and on again.

3. Open and close battery drawer on hearing aids.

4. Re-pair hearing aids (see section
“Pair Hearing Aid with iPhone”).

If none of the above solutions work, consult your
hearing care professional for assistance.

73

Water & dust resistance (IP68)

Your hearing aid is dust-tight and protected against
ingress of water which means it is designed to be
worn in all daily life situations. Therefore, you do not
have to worry about sweat or getting wet in the rain.
Should your hearing aid come in contact with water
and stop working, please follow these guidelines:

1. Gently wipe off any water.

2. Open the battery drawer and remove the
battery and gently wipe off any water in the
battery drawer.

3. Let the hearing aid dry with the battery drawer left
open for approximately 30 minutes.

4. Insert a new battery.

74

IMPORTANT NOTICE

Do not wear your hearing aid while showering or
participating in water activities. Do not immerse
your hearing aid in water or other liquids.

75

Conditions of use

Operating conditions

Storage and
transportation
conditions

Temperature:
+1 °C to + 40 °C
Relative humidity:
5 % to 93 %, non-condensing

Temperature and humidity
should not exceed the
following limits for extended
periods during transportation
and storage:

Temperature:
–25 °C to + 60 °C
Relative humidity:
5 % to 93 %, non-condensing

76

Warranty certificate

Name of owner:

Hearing care professional:

Hearing care professional address:

Hearing care professional phone:

Purchase date:

Warranty period: Month:

Model right: Serial no.:

Model left: Serial no.:

77

International warranty

Your hearing aid is covered by an international limited
warranty issued by the manufacturer for a period
of 12 months from the date of delivery. This limited
warranty covers manufacturing and material defects
in the hearing aid itself, but not in accessories
such as batteries, tubing, speakers, earpieces

and lters, etc. Problems arising from improper/

incorrect handling or care, excessive use, accidents,
repairs made by an unauthorized party, exposure to
corrosive conditions, physical changes in your ear,
damage due to foreign objects entering the device
or incorrect adjustments are NOT covered by the
limited warranty and may void it. The above warranty
does not affect any legal rights that you might have
under applicable national legislation governing sale
of consumer goods. Your hearing care professional
may have issued a warranty that goes beyond the
clauses of this limited warranty. Please consult him/
her for further information.

If you need service

Take your hearing aid to your hearing care
professional, who may be able to sort out minor
problems and adjustments immediately.

78

Technical information

The hearing aid contains two radio technologies,
which are described below:

The hearing aid contains a radio transceiver using
short range magnetic induction technology working

at 3.84 MHz. The magnetic eld strength of the

transmitter is very weak and is always below

–40 dBμA/m at 10 meter distance.

The hearing aid also contains a radio transceiver
using Bluetooth
short range radio technology both working at ISM
band 2.4 GHz. The radio transmitter is weak and is
always below 4.8 dBm e.i.r.p. in total radiated power.

The hearing aid complies with international standards
concerning electromagnetic compatibility and human
exposure.

Due to the limited space available on the hearing
aid, relevant approval markings can be found in this
document.

Additional information can be found in the Product
Information Sheet on www.bernafon.com.

®

Low Energy (BLE) and a proprietary

79

USA and Canada

The hearing aid contains a radio module with the

following certication ID numbers:

FCC ID:U6XAUBTEP

IC: 7031A-AUBTEP

The manufacturer declares that this hearing aid is
in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU.

Declaration of Conformity is available from the
manufacturer.

Bernafon AG

Morgenstrasse 131
3018 Bern
Switzerland

80

Waste from el ectroni c
equipme nt must be han dled
according to local regulations.

Your individual hearing aid settings

To be lled out by your hearing care professional

Settings overview for your hearing aid

Left Right

Volume control

Program shift

Mute

Tinnitus SoundSupport

Volume control indicators

Beeps at min/max volume

Clicks when changing volume

Beeps at preferred volume

Battery indicators

Low battery warning

81

Description of symbols used in this booklet or on

the packaging label

Warnings

Text marked with a marking symbol must be
read before using the product.

Manufacturer

The product is produced by the manufacturer
whose name and address are stated next
to the symbol. Indicates the medical device

manufacturer, as dened in EU Directives

90/385/EEC, 93/42/EEC and 98/79/EC.

CE mark

The product complies with Medical Device
Directive 93/42/EEC. The four digits number

indicates the identication of the notied body.

Electronic waste (WEEE)

Recycle your hearing aids, accessories or
batteries according to local regulations or
return them to your hearing care professional
for disposal.
Electronic equipment covered by Directive
2012/19/EU on waste and electrical equipment
(WEEE).

Regulatory Compliance Mark (RCM)

The product complies with electrical safety,
EMC and radio spectrum requirements for
products supplied to the Australian or New
Zealand market.

IP code

This symbol indicates the class of protections
against harmful ingress of water and particulate

IP68

matter according to EN 60529:1991/A1:20 02.

IP6X indicates total dust protection IPX8

indicates the protection against the effects of
continuous immersion in water.

82

REF

SN

Bluetooth® logo

Registered trademark of Bluetooth® SIG, Inc.
where any use of such requires a license.

Made for iPod, iPhone, and iPad

Indicates that the device is compatible with
iPod, iPhone and iPad.
Description of symbols used on the packaging
label.

Keep dry

Indicates a medical device that needs to be
protected from moisture.

Caution symbol

Consult instructions for use for warnings and
cautions.

Catalogue number

Indicates the manufacturer’s catalogue number

so that the medical device can be identied.

Serial number

Indicates the manufacturer’s serial number so

that a specic medical device can be identied.

83

Tinnitus SoundSupport: Limitation on use

No limitation on use

Program

Start-up volume
(Tinnitus)

Max volume (Tinnitus)

1 Max hours per day Max hours per day

2 Max

hours per day Max

hours per day

3 Max hours per day Max hours per day

4 Max

hours per day Max

hours per day

Ref. OSHA (Occupational Safety & Health Administration,
U.S. department of Labour) / DIRECTIVE 2003/10/EC on
the minimum health and safety requirements regarding
the exposure of workers to the risks arising from physical
agents (noise) / Occupational exposure to noise: evaluation,
prevention and control – Special Report S 64, WHO.

84

190425/UK

Placeholder

for FSC logo

< >

8,15 mm

< 15 mm >

9.0 mm

< >

< 19 mm >

85

Australia

Bernafon Australia
629 Nudgee Road

Nundah QLD 4012

Freecall 1800 809 111
Phone [phone]
[e-mail]

United Kingdom

Bernafon UK
Cadzow Industrial Estate
Off Low Waters Road
Hamilton

ML3 7QE Scotland

Phone + 44 1698 285 968
[e-mail]

Manufacturer:

Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland
www.bernafon.com

New Zealand

Bernafon New Zealand
Millennium Centre
Level 2, Building A
600 Great South Road
Greenlane, Auckland 1051
Toll Free 0800 442 257
[e-mail]

South Africa

Bernafon South Africa (Pty) Ltd
39 Van Vuuren Street
Constantia Kloof
1709
Phone + 27 11 675 6104

0000190425000001

2018- 03-0 5/19 042 5/U K/ Firmw are 3.x or e arlier/ subjec t to chang e