Benq W5800 Operating instructions

Digital Projector

User Manual

Home Cinema Series | W5800

V 1.01

Warranty and Copyright information

Limited warranty

BenQ warrants this product against any defects in material and workmanship, under normal
usage and storage.

Proof of purchase date will be required with any warranty claim. In the event this product is
found to be defective within the warranty period, BenQ's only obligation and your exclusive
remedy shall be replacement of any defective parts (labor included). To obtain warranty service,
immediately notify the dealer from which you purchased the product of any defects.

IMPORTANT: The above warranty shall be void if the customer fails to operate the product
in accordance with BenQ's written instructions, especially the ambient humidity must be in­between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and
avoiding to operate the projector in a dusty environment. This warranty gives you specific legal
rights, and you may have other rights which vary from country to country.

For other information, please visit www.BenQ.com.

Copyright

Copyright 2024 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation to
notify any person of such revision or changes.

*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are
copyrights of their respective companies or organizations.

2

Table of Contents

Warranty and Copyright information .............................................................................. 2

Important safety instructions ............................................................................................ 4

Introduction ........................................................................................................................... 8

Package contents ............................................................................................................................................. 8

Projector exterior view .................................................................................................................................... 9

Terminal ...................................................................................................................................................................11

Controls and functions .................................................................................................................................12

Positioning your projector ................................................................................................ 14

Choosing a location .......................................................................................................................................14

Obtaining a preferred projected image size .................................................................................15

Mounting the projector .................................................................................................................................16

Adjusting the projector position .............................................................................................................18

Adjusting the projected image ...............................................................................................................19

Connection ...........................................................................................................................21

Operations ........................................................................................................................... 22

Starting up the projector ............................................................................................................................22

Using the menus ............................................................................................................................................. 24

Securing the projector ................................................................................................................................ 25

Switching input signal ................................................................................................................................. 25

Presented from a Media Reader .......................................................................................................... 26

Upgrades the firmware ...............................................................................................................................27

Shutting down the projector ................................................................................................................... 28

Menu operation ...................................................................................................................29

Basic Menu .......................................................................................................................................................... 29

Advanced Menu .............................................................................................................................................. 30

Maintenance ...................................................................................................................... 48

Care of the projector ....................................................................................................................................48

Light Source Information ........................................................................................................................... 49

Troubleshooting .................................................................................................................52

Specification ........................................................................................................................53

Projector specifications .............................................................................................................................. 53

Dimensions ..........................................................................................................................................................54

Timing chart ....................................................................................................................................................... 55

RS232 command ..............................................................................................................................................57

3

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information
technology equipment. However, to ensure safe use of this product, it is important that you
follow the instructions mentioned in this manual and marked on the product.

1. Please read this user manual before you

operate your projector.

Save it for future reference.

2. Do not look straight at the projector lens

during operation.

It may harm your sight.

3. Refer servicing to qualified service

personnel.

6. In some countries, the line voltage is
NOT stable. This projector is designed
to operate safely within a mains voltage
between 100 to 240 volts AC, but could fail
if power cuts or surges of ±10 volts occur.

In areas where the mains voltage may
fluctuate or cut out, it is recommended
that you connect your projector through
a power stabilizer, surge protector or
uninterruptible power supply (UPS).

7. Do not block the projection lens with
any objects when the projector is under
operation as this could cause the objects
to become heated and deformed or even
cause a fire. To temporarily turn off the
light source, press the ECO BLANK button.

4. Always remove the lens cap when the
projector light source is on.

5. The light source becomes extremely hot
during operation.

8. Do not operate light sources beyond the
rated light source life.

4

9. Do not place this product on an unstable
cart, stand, or table. The product may fall,
sustaining serious damage.

10. Do not attempt to disassemble this
projector. There are dangerous high
voltages inside which may cause death
if you should come into contact with live
parts.

Under no circumstances should you
ever undo or remove any other covers.
Refer servicing only to suitably qualified
professional service personnel.

12. Always place the projector on a level,
horizontal surface during operation.

13. Do not stand the projector on end
vertically. Doing so may cause the
projector to fall over, causing injury or
resulting in damage to the projector.

11. Do not block the ventilation holes.

-Do not place this projector on a blanket,
bedding or any other soft surface.

-Do not cover this projector with a cloth
or any other item.

-Do not place inflammables near the
projector.

14. Do not step on the projector or place any
objects upon it. Besides probable physical
damage to the projector, doing so may
result in accidents and possible injury.

15. When the projector is under operation,
you may sense some heated air and odor
from its ventilation grill. It is a normal
phenomenon and not a product defect.

If the ventilation holes are seriously
obstructed, overheating inside the
projector may result in a fire.

5

16. Do not place liquids near or on the
projector. Liquids spilled into the projector
may cause it to fail. If the projector does
become wet, disconnect it from the power
supply's power outlet and call BenQ to
have the projector serviced.

17. This product is capable of displaying
inverted images for ceiling mount
installation.

20. Do not place this projector in any of the
following environments.

Poorly ventilated or confined space can
significantly increase noise levels. Allow at

least 50 cm clearance from walls and free
flow of air around the projector.

Locations where temperatures may
become excessively high, such as the
inside of a car with all windows rolled up.

Locations where excessive humidity, dust,
or cigarette smoke may contaminate
optical components, shorten the
projector's life span and darken the image.

Locations near fire alarms.
Locations with an ambient temperature

18. This apparatus must be earthed.

19. To avoid damaging the DLP chips, never
aim a high-power laser beam into the
projection lens.

above 40°C/ 104°F.
Locations where the altitudes are higher

than 2000 m.

NOTICE

To ensure safe use of this product, please read the user manual carefully before you operate the
projector.

6

Risk Group 2

laser warning

1. According to the classification of
photobiological safety of light source and
light source systems, this product is Risk
Group, IEC 62471-5:2015.

2. Possibly hazardous optical radiation
emitted from this product.

3. Do not stare at operating light source, it
may harm your sight.

4. As with any bright source, do not stare into
the direct beam.

Caution - Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.

This product belongs to CLASS 1 consumer
laser product and complies with IEC 60825­1:2014, EN 60825-1:2014/A11:2021 and

EN50689:2021.

• Notice is given to supervise children and to never allow them to stare into the projector beam

at any distance from the projector.

• Notice is given to use caution when using the remote control for starting the projector while in

front of the projection lens.

• Notice is given to the user to avoid the use of optical aids such as binoculars or telescopes

inside the beam.

7

Introduction

Package contents

Carefully unpack and verify that you have all of the items shown below. If any of these items are
missing, please contact your place of purchase.

Standard accessories

Projector Remote controls with

batteries

Quick Start Guide Warranty Card Regulatory statements Calibration Report

• The supplied accessories will be suitable for your region, and may differ from those illustrated.

• * The warranty card is only supplied in some specific regions. Please consult your dealer for detailed
information.

Power cord HDMI cable

Optional accessories

• BenQ 3D glasses • Universal wall mount

Replacing the remote control batteries

1. Press and slide off the battery cover, as
illustrated.

2. Remove the old batteries (if applicable)
and install two AAA batteries. Make sure
that the positive and negative ends are
positioned correctly, as illustrated.

3. Slide the battery cover in until it clicks into
place.

8

• Avoid leaving the remote control and batteries in an excessively hot or humid environment like the
kitchen, bathroom, sauna, sunroom or in a closed car.

• Replace only with the same or equivalent type recommended by the battery manufacturer.

• Dispose of the used batteries according to the manufacturer's instructions and local environment
regulations for your region.

• Do not throw the battery into a fire as this may cause it to explode.

• If the batteries are dead or if you will not be using the remote control for an extended period of time,
remove the batteries to avoid damage to the remote control from possible battery leakage.

• Risk of explosion if the battery is replaced by an incorrect type.

• Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, that can
result in an explosion.

• Leaving a battery in an extremely high temperature surrounding environment that can result in an
explosion or the leakage of flammable liquid or gas.

• A battery subjected to extremely low air pressure that may result in an explosion or the leakage of
flammable liquid or gas.

Projector exterior view

9

1. LED Indicators

8. External control panel

2. Vent (air inlet)

3. Projection lens

4. IR remote sensor

5. Adjuster feet

6. Vent (air exhaust)

7. Anti-theft security bar

Refer to "Controls and functions" on

page12.

9. Connector panel
Refer to "Terminal" on page11.

10. AC power jack

11. Ceiling mount holes

10

Terminal

1. HDMI input connector (Version 2.1,

AudioReturn)

2. HDMI input connector (Version 2.1 FRL)

3. USB 2.0 Type-A port (2.0 A, Media Reader,
Firmware upgrade)

4. USB 2.0 Type-A port (1.5 A, Media Reader,
Firmware upgrade)

5. RS232 control port

6. 3D Sync Signal output port

7. RJ-45 LAN input connector

(DirectConnect)

8. USB Type-B port (Service)

9. SPDIF audio output port

11

Controls and functions

Projector & Remote control

All the key presses described in this document are available on the remote control or projector.

1. SOURCE
A source selection bar appears.

2. POWER
Toggles the projector between standby

mode and on.

3. MENU
Turns on/off the On-Screen Display (OSD)

menu.

4. BACK
Goes back to previous OSD menu, exits

and saves menu settings.

5. Arrow keys
When the On-Screen Display (OSD) menu

is activated, these keys are used as

4directional arrows to select the desired

menu items and to make adjustments.
When OSD menu is inactive, workable

under CEC-capable sources only.

12

6. OK

13. ASPECT

Confirms the selected On-Screen Display
(OSD) menu item.

7. LENS
The lens control menu is displayed.

8. PIC MODE
Displays the picture mode menu.

9. 3D
Displays the 3D menu.

10. FILMMAKER MODE
Switch to FILMMAKER MODE.

11. Picture quality adjustment keys (BRIGHT,
CONTRAST, SHARP, COLOR TEMP, COLOR
MANAGE, CINEMA MASTER, GAMMA)

Display the setting bars for adjustments
of the appropriate picture quality values.

12. TEST PATTERN
Displays the test pattern.

Selects the display aspect ratio.

14. DEFAULT
Resets the current function to its default

factory setting.

15. CINEMA MODE
Switch to cinema mode.

16. HDR
Display the setting bars of the HDR

brightness values.

17. INVERT
3D signal reversal.

18. ECO BLANK
Used to hide the screen image.

19. LIGHT MODE
Selects a suitable light power from among

the provided modes.

Remote control effective range

The remote control must be held at an angle within 30 degrees perpendicular to the projector's
IR remote control sensor(s) to function correctly. The distance between the remote control and
the sensor(s) should not exceed 8 meters (~ 26 feet).

Make sure that there are no obstacles between the remote control and the IR sensor(s) on the
projector that might obstruct the infra-red beam.

• Operating the projector from the front side

Approx. ±30°

• Operating the projector from the rear

Approx. ±30°

13

Positioning your projector

Choosing a location

Before choosing an installation location for your projector, take the following factors into
consideration:

• Size and position of your screen

• Electrical outlet location

• Location and distance between the projector and the rest of your equipment

The projected image size and vertical offset depend on how far you place the projector, and the
zoom setting you choose. See "Projection screen size" on page15 for more information. It
can help you decide exact distance and height of your projector.

You can install your projector in the following ways.

1. Front

Select this location with the projector placed
on the table in front of the screen. This is the
most common way to position the projector
for quick setup and portability.

3. Rear

Select this location with the projector placed
on the table behind the screen. Note that a
special rear projection screen is required.

2. Front Ceiling

Select this location with the projector
suspended upside-down from the ceiling
in front of the screen. Purchase the BenQ
Projector Ceiling Mount Kit from your dealer
to mount your projector on the ceiling.

BACK

SOURCE

MENU

LIGHT

OK

TEMP

POWER

BLANK
ECO

4. Rear Ceiling

Select this location with the projector
suspended upside-down from the ceiling
behind the screen. Note that a special rear
projection screen and the BenQ Projector
Ceiling Mount Kit are required for this
installation location.

ECO
BLANK

POWER

TEMP

OK

LIGHT

MENU

BACK

SOURCE

After turning on the projector, go to Advanced menu - Installation > Projector Position, press OK
and press t/u to select a setting.

14

Obtaining a preferred projected image size

The distance from the projector lens to the screen, the zoom setting, and the video format each
factors in the projected image size.

Projection screen size

• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio

Projection Distance

16:9 Screen Diagonal

Vertical Offset

H

W

• *The vertical offset value is the vertical distance from the top edge of the image (when the projector is
ceiling mounted, diagram on the right) to the centerline of lens.

Screen

Screen Size Distance from screen (mm)

Diagonal

Inches mm (max. zoom) (min. zoom)

H

(mm)W (mm)

Min length

Average

Center of lens

Max length

Vertical offset

(Lowest/Highest lens

position) (mm)

60 1524 747 1328 2019 2636 3254 0
80 2032 996 1771 2692 3515 4339 0

95 2413 1183 2103 3197 4174 5152 0
100 2540 1245 2214 3365 4395 5424 0
120 3048 1494 2657 4039 5274 6510 0
150 3810 1868 3321 5048 6592 8136 0
180 4572 2241 3985 6057 7910 9763 0
200 5080 2491 4428 6731 8790 10849 0
250 6380 3113 5535 8413 10987 13561 0
300 7620 3736 6641 10094 13182 16270 0

For example, if you are using a 120-inch screen, the recommended projection distance is

5274mm.

If your measured projection distance is 440 cm, the closest match in the "Distance from screen
(mm) column" is 4395 mm.

Looking across this row shows that a 100" (about 2.5 m) screen is required. The projected
image will be slightly lower than the lens centerline with 1245 mm vertical offset.

15

• To optimize your projection quality, we suggest doing the projection by referring to the values listed in the
non-gray rows.

• All measurements are approximate and may vary from the actual sizes. BenQ recommends that if you
intend to permanently install the projector, you should physically test the projection size and distance
using the actual projector in situ before you permanently install it, so as to make allowance for this
projector's optical characteristics. This will help you determine the exact mounting position so that it
best suits your installation location.

Mounting the projector

If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ
projector mounting kit and that you ensure it is securely and safely installed.

If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may
fall down due to an improper attachment through the use of the wrong gauge or length screws.

Before mounting the projector

• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.

• BenQ recommends that you also use a security cable to secure both the base of the mounting
bracket and the security bar on the projector. This will perform the secondary role of
restraining the projector should its attachment to the mounting bracket become loose.

• Ask your dealer to install the projector for you. Installing the projector on your own may cause
it to fall and result in injury.

• Take necessary procedures to prevent the projector from falling off such as during an
earthquake.

• The warranty doesn’t cover any product damage caused by mounting the projector with a
non-BenQ brand projector mounting kit.

• Consider the surrounding temperature where the projector is ceiling mounted. If a heater is
used, the temperature around the ceiling may be higher than expected.

• Read the user manual for the mounting kit about the range of torque. Tightening with torque
exceeding the recommended range may cause damage to the projector and subsequently
falling off.

• Make sure the power outlet is at an accessible height so that you can easily shut down the
projector.

16

Ceiling/Wall mount installation diagram

Ceiling/Wall mount screw: M4

Max. L = 11 mm

Min. L = 8 mm

Max L = 11
Min L = 8

Label location

Unit: mm

17

Adjusting the projector position

Shifting the projection lens

The lens shift provides flexibility for installing your projector. When the Lens Shift is enabled,
you can position the projector off center from the screen. The lens shift range is expressed as
a percentage of half of the height or width of the projected image. You may use the direction
arrow keys to adjust the position of the projected picture within the allowable range depending
on your desired image position under the Lens Shift function.

Lens Shift

Shift to left Shift to right

Lens Shift

Shift to up

Ceiling mount-front projection

Shift to down

Max.

50%

Height of
projected

Max.

50%

Max.

21%

image

Width of projected image

Projection range

Max.

21%

• Lens shift adjustment will not result in a degraded picture quality.

• There are tolerances in the lens shift range. Both vertical and horizontal shift range tolerances are ±5%.

18

Adjusting the projected image

Adjusting the projection angle

If the projector is not placed on a flat surface or
the screen and the projector are not perpendicular
to each other, the projected image becomes
trapezoidal.

You can screw the adjuster feet to fine-tune the
horizontal angle.

To retract the feet, screw the adjuster feet in a
reverse direction.

• Do not look into the lens while the light source is on. The strong light from the light source may cause
damage to your eyes.

Fine-tuning the image size and clarity

Use the Focus & Zoom functions in the Lens Control and adjust with the arrow keys.

Adjust Focus

* Adjusts the clarity of the image

Adjust Zoom

* Adjusts the size of the image

Focus & Zoom

Lens Shift

19

Correcting keystone

Keystoning refers to the situation where the projected image becomes a trapezoid due to angled
projection.

To correct the distorted image:

1. Display the 2D Keystone correction page from the following menus.

• The setup wizard during the projector initial setup.

• The Basic menu system.

• The Installation menu of the Advanced menu system.

2. After the 2D Keystone correction page appears:

• To correct keystoning at the top of the image,
use q.

• To correct keystoning at the bottom of the
image, use p.

• To correct keystoning at the right side of the
image, use t.

• To correct keystoning at the left side of the
image, use u.

Press q. Press p.

Press t. Press u.

• To reset the keystone values, please press
BACK for 2 seconds.

• To automatically correct the vertical sides of
the distorted image, press OK for 2 seconds.

3. When done, press BACK to save the changes and exit.

20

Connection

When connecting a signal source to the projector, be sure to:

1. Turn all equipment off before making any connections.

2. Use the correct signal cables for each source.

3. Make sure the cables are firmly inserted.

Notebook or desktop computer

AV Device (players, disc players,
amplifiers, game consoles, etc.)

3D Sync

Signal

Transmitter

1 1

USB storage device

RS232 Central Control Unit

HDMI

USB Type-A

Control 4 Central

Control Unit

2

3

4

HDMI cable

1

VESA cable

2

RJ-45 direct connect cable

3

USB Type-B cable

4

5

6

2

Amplifier or speaker

RS-232 cable

5

SPDIF cable

6

• In the connections above, some cables may not be included with the projector (see "Package contents"

on page8). They are commercially available from electronics stores.

• The connection illustrations are for reference only. The rear connecting jacks available on the projector
vary with each projector model.

• Many notebooks do not turn on their external video ports when connected to a projector. Usually a key

combo like FN+ function key with a monitor symbol turns the external display on/off. Press FN and the

labeled function key simultaneously. Refer to your notebook’s documentation to find your notebook’s key
combination.

• If the selected video image is not displayed after the projector is turned on and the correct video source
has been selected, check that the video source device is turned on and operating correctly. Also check
that the signal cables have been connected correctly.

21

Operations

Starting up the projector

1. Plug the power cord. Turn on the power outlet
switch (where fitted). The power indicator on
the projector lights orange after power has been
applied.

2. Press the power button on the projector or
remote control to start the projector. The power
indicator flashes green and stays green when the
projector is on. The start up procedure takes about

20seconds. In the later stage of starting up, a

start-up logo is projected.

3. If this is the first time you turn on the projector, the
setup wizard appears to guide you through setting
up the projector. If you have already done this, skip
this step and move on to the next step.

• Use the arrow keys on the projector or remote
control to move through the menu items.

• Use OK to confirm the selected menu item.

Step 1:

Specify Projector Position.

For more information about projector position, see

"Choosing a location" on page14.

Step 2:

Please adjust the focus.

Step 3:

Specify OSD Language.

22

Step 4:

Please adjust the Lens Shift/Focus & Zoom.

Step 5:

Adjust the 2D Keystone as needed.

For more information about keystone, see

"Correcting keystone" on page20.

4. Switch all of the connected equipment on.

5. The projector will search for input signals. The current input signal being scanned appears.
If the projector does not detect a valid signal, the message "No Signal" will appear until an
input signal is found.

You can also press SOURCE to select your desired input signal. Refer to "Switching input

signal" on page25.

• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock
and fire.

• If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds
before energizing the light source.

• The Setup Wizard screenshots are for reference only and may differ from the actual design.

• If the frequency/resolution of the input signal exceeds the projector's operating range, the projection
will not display the picture. Please change to an input signal which is compatible with the projector’s
resolution or set the input signal to a lower setting. Refer to "Timing chart" on page55.

• If no signal is detected for 3 minutes, the projector automatically enters the ECO BLANK mode.

23

Using the menus

The projector is equipped with 2 types of On-Screen Display (OSD) menus for making various
adjustments and settings. The Basic OSD menu provides primary menu functions while the
Advanced OSD menu provides full menu functions.

To access the OSD menu, press

on the projector or remote control.

• Use the arrow keys (p/q/t/u) on the projector or remote control to move through the menu
items.

• Use OK on the projector or remote control to confirm the selected menu item.

The first time you use the projector (after finishing the initial setup), press

, and the Basic

OSD menu will be displayed.

If you intend to switch from the Basic OSD menu to the Advanced OSD menu:

1. Go to Menu Type and press OK.

2. Use p/q to select Advanced, then press OK. Your projector will switch to the Advanced

OSD menu.

Likewise, when you wish to switch from the Advanced OSD menu to the Basic OSD menu, follow
the instructions below:

1. Go to System > Menu Settings > Menu Type, and then press OK.

2. Use p/q to select Basic, then press OK. Your projector will switch to the Basic OSD menu.

Overview of the

Basic

OSD menu.

1

2

3 4

1

Menu Type

2

Sub-menu and status

3

Current input signal

4

Function keys

24

Overview of the

1

2

The OSD screenshots are for reference only, and may differ from the actual design.

Advanced

OSD menu.

1

1

Main menu

2

3

4

Current input signal

3

Sub-menu and status

4

Function keys

Securing the projector

The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a security
cable to secure the projector. A security bar is located on the right side of the projector. See
item 7 on page 10. Insert a security cable to the opening of the security bar and secure it to a
nearby fixture or heavy furniture.

Switching input signal

The projector can be connected to multiple devices at the same time. However, it can only
display one full screen at a time. When starting up, the projector automatically searches for the
available signals.

To manually select the source:

1. Press SOURCE. A source selection bar appears.

2. Press p/q until your desired signal is selected

and press OK.
Once detected, the picture from the selected

source will appear. If there is multiple equipment
connected to the projector, repeat steps 1-2 to
search for another signal.

• The brightness level of the projected image will change accordingly when you switch between different
input signals.

• For best display picture results, you should select and use an input signal which outputs at the projector’s
native resolution. Any other resolutions will be scaled by the projector depending upon the "aspect
ratio" setting, which may cause some image distortion or loss of picture clarity. See "Aspect Ratio" on

page38.

25

Presented from a Media Reader

The MEDIA READER (USB) port on the projector allows you to browse the image and document
files stored on a USB flash drive connected to the projector. It can eliminate the need for a
computer source.

Supported File Formats

Music Video Photo

• MP3 (.mp3)

• MP2 (.mp2)

• M4A (.m4a)

• Lossless (.flac)

• WAV (.wav)

• AVI (.avi)

• MOV (.mov)

• MPEG program stream (.mpg, .mp4)

• 3GP (.3gp, .3g2)

• ASF (.asf)

• VOB (.vob)

• DAT (.dat)

• TS (.ts)

• MPEG-4 (.m4v)

• FLV (.flv)

• JPG/JPEG

• BMP

• PNG

Viewing files

1. Plug the USB flash drive into the MEDIA READER port on the back of the projector.

2. Press SOURCE to highlight Media Reader. The projector displays the built in media reader
main page.

3. Press t/u, select the USB stick, and then press OK to access your local hard drive.

4. Select a folder or a file you want to display and press OK.

5. After a file is displayed, press OK to call out the function bar. You can press t/u to select

the function and press OK to enact the selected item.

26

Upgrades the firmware

To ensure a smooth process, please perform the following steps before upgrading the firmware.

1. Check and write down your firmware version from the Information > Firmware Version menu.

2. Call BenQ service center to provide the version number and verify the projector is free from firmware
compatibility problem.

1. Go to BenQ website and enter Product
page> Support > Software to download the
latest firmware file.

2. There is no need to unzip the downloaded
file and save it to the root directory of the
USB flash drive. (It is recommended to use a
USB flash drive in FAT32 format)

3. Plug the USB flash drive into the USB port on
the back of the projector.

USB storage device

4. Go to Advanced Menu > System >
Firmware Upgrade Menu, then press OK.

5. Select Yes to upgrade the firmware version.
Keep the projector power on until the
firmware upgrade is finished.

Picture

Audio

Display

Installation

System

Information

HDMI-1

Language

Background Settings

Menu Settings

Color Calibration

Light Source Information

Operation Settings

Firmware Upgrade

Factory Default

Reset System

Enter Return Exit

27

Shutting down the projector

1. Press POWER and a confirmation message will
display prompting you. If you don't respond in a
few seconds, the message will disappear.

2. Press the power button again. The power indicator
flashes orange, the projection light source
shuts down, and the fans will continue to run
for approximately 10 seconds to cool down the
projector.

3. Once the cooling process finishes, the power
indicator becomes a steady orange and the fans
stop. Disconnect the power cord from the power
outlet.

To protect the light source, the projector will not respond to any commands during the cooling process.

28

Menu operation

Please note that the on-screen display (OSD) menus vary according to the signal type selected
and the projector model you are using. The menu items are available when the projector
detects at least one valid signal. If there is no equipment connected to the projector or no signal
detected, limited menu items are accessible.

Basic Menu

Structure

Menu Options

Bright / Bright Cinema / Cinema /

Image

Picture Mode

Light Source Mode Normal / ECO / Custom

FILMMAKER MODE / 3D / HDR10 / HDR10+ /
FILMMAKER MODE (HDR) / HLG / ISF Night /
ISF Day / User

Audio

Lens Control

2D Keystone H: -35 ~ +35, V: -35 ~ +35

Information

Menu Type Basic / Advanced

Audio Output Audio Return+ / SPDIF
Audio Output Format RAW / LPCM
Lens Lock On / Off
Focus & Zoom Arrow keys
Lens Shift Arrow keys

Detected Resolution
Source
Picture Mode
Light Source Mode
3D Format
Color System
Dynamic Range
Light Source Usage Time
Firmware Version
Service Code

29

Advanced Menu

1. Main menu:

Picture

Structure

Menu Options

Bright / Bright Cinema /
Cinema / FILMMAKER MODE /

Picture Mode

Load Settings From

User Management

Rename User Mode
Brightness 0–100
Contrast 0–100
Color 0–100
Tint 0–100
Sharpness 0–15
EXTREME COLOR 0–10

3D / HDR10 / HDR10+ /
FILMMAKER MODE (HDR) /
HLG / ISF Night / ISF Day / User

Bright Cinema / Cinema /
FILMMAKER MODE

Advanced Color
Settings

Gamma Selection

Color Temperature

Tuning

Advanced Color

Temperature

Tuning

Color Management

1.8 / 2.0 / 2.1 / 2.2 / 2.3 / 2.4 /

2.5/ 2.6 / BenQ

Native (for Bright picture mode)

Color Temperature

R Gain / G Gain /
B Gain

R Offset / G Offset /
B Offset

Reset Temperature
Tuning

5% / 10% / 20% /
30% / 40% / 50% /

60% / 70% / 80% /

90% / 100%
Reset
R / G / B / C / M / Y Tint / Saturation / Gain
W R Gain / G Gain / B Gain

Normal / Cool / Warm (for the
rest picture modes)

0–200

0–511

R / G / B 0–100

Reset

30

Color Enhancement 0–18

CinemaMaster

Advanced Color
Settings
(Continued)

Dynamic Black Off / On

Light Source Mode Normal / ECO / Custom

Custom Brightness 50%–100%

HDR Brightness -2 / -1 / 0 / 1 / 2

Noise Reduction Off / Low / Middle / High
Reset Current

Picture Mode

Function descriptions

Menu Descriptions

Flesh Tone
Optimization

-5–5

Pixel Enhancer 4K 0–20
Motion Enhancer 4K Off / Low / Middle / High
Local Contrast

Enhancer
Global Contrast

Enhancer

Off / Low / Middle / High

Off / Low / Middle / High

Reset / Cancel

Picture Mode

The projector is preset with several predefined picture modes so that you
can choose one to suit your operating environment and input signal picture
type.

• Bright

Maximizes the brightness of the projected image. This mode is suitable for
environments where extra-high brightness is required, such as using the
projector in well lit rooms.

• Bright Cinema

Complement with accurate color and deepest contrast at higher brightness
level, Bright Cinema mode is suitable for playing movies in an environment
with a small amount of ambient light, e.g. your living room.

• Cinema

This mode is best for watching movies with accurate color and deepest
contrast at lower brightness level in rooms with a bit of ambient light, as if
in a commercial cinema.

• FILMMAKER MODE

This mode is best for watching movies with accurate color and deepest
contrast at lower brightness level in rooms with a bit of ambient light, as if
in a commercial cinema.

• 3D

Optimized to bring up 3D effects when watching 3D contents.

This mode is only available when 3D function is enabled.

31

Picture Mode
(Continued)

• HDR10/FILMMAKER MODE

Delivers High Dynamic Range effects with higher contrasts of brightness
and colors for HDR Blu-ray movies. After auto-detecting metadata or EOTF
info from HDR10 contents, HDR10/FILMMAKER MODE is available for
selection.

• HDR10+

Delivers High Dynamic Range effects with higher contrasts of brightness
and colors for HDR Blu-ray movies. This mode is only available when
HDR10+ content is detected. When HDR10+ is selected, HDR Brightness

will be grayed out.

• HLG

Delivers High Dynamic Range effects with higher contrasts of brightness
and colors. Picture Mode will be switched to HLG automatically while
detecting metadata or EOTF info from HLG streaming contents.

• User

Recalls the settings customized based on the current available picture
modes. Refer to "User Management" on page32.

There is one user-definable mode if the current available picture modes are
not suitable for your need. You can use one of the picture modes (except

User) as a starting point and customize the settings.

User Management

• Load Settings From

1. Go to Picture > Picture Mode.

2. Press t/u to select User.

3. Press q to select User Management, then press OK. The
User Management page is displayed.

4. Select Load Settings From and press OK.

5. Press q/p to select a picture mode that is closest to your need.

6. Press OK and BACK to return to the Picture menu.

7. Press q to select the submenu item you want to change, and use t/u
to adjust the value. The adjustments define the selected user mode.

• Rename User Mode

Select to rename the customized picture modes (User). The new name can
be up to 9 characters including English letters (A-Z, a-z), digits (0-9), and
space (_).

1. Go to Picture > Picture Mode.

2. Press t/u to select User.

3. Press q to select User Management, then press OK. The
User Management page is displayed.

4. Press q to select Rename User Mode, then press OK. The
Rename User Mode page is displayed.

5. Use p/u/q/t and OK to choose the characters you want.

6. When done, press BACK to save the changes and exit.

32

Brightness

Contrast

Color

The higher the value, the brighter the image. Adjust this control so the
black areas of the image appear just as black and that detail in the dark
areas is visible.

The higher the value, the greater the contrast. Use this to set the peak
white level after you have previously adjusted the Brightness setting to suit
your selected input and viewing environment.

Adjusts the color saturation level - the amount of each color in a video
picture. Lower settings produce less saturated colors; setting to the
minimum value makes the image black and white.

If the setting is too high, colors on the image will be overpowering, which
makes the image unrealistic.

Adjusts the red and green color tones of the image.

Tint

Sharpness

EXTREME COLOR

The higher the value, the more greenish the picture becomes. The lower
the value, the more reddish the picture becomes.

Adjust the picture to look sharper or softer. The higher the value, the
sharper the picture becomes.

Adjust the picture to look saturated or softer. The higher the value, the
brighter the picture becomes.

33

• Gamma Selection

Gamma refers to the relationship between input source and picture
brightness.

• 1.8/2.0/2.1/BenQ: Select these values according to your preference.

• 2.2/2.3: Increases the average brightness of the picture. Best for a lit
environment, meeting room or family room.

• 2.4/2.5: Best for viewing movies in a dark environment.

• 2.6: Best for viewing movies which are mostly composed of dark
scenes.

Advanced Color
Settings

High Brightness

Low Contrast

Low Brightness

High Contrast

1.8 2.0 2.1 2.2 2.3 2.4 2.5 2.6 BenQ

• Color Temperature Tuning

There are several preset color temperature settings available. The available
settings may vary according to the signal type selected.

When Bright is selected for Picture Mode, the color temperature switches
to Native, and cannot be changed.

• Native: With the light source’s original color temperature and higher
brightness, this setting is suitable for environments where high
brightness is required, such as projecting pictures in well lit rooms.

• Normal: Maintains normal colorings for white.

• Cool: Makes images appear bluish white.

• Warm: Makes images appear reddish white.

You can also set a preferred color temperature by adjusting the following
options.

• R Gain/G Gain/B Gain: Adjusts the contrast levels of Red, Green, and
Blue.

• R Offset/G Offset/B Offset: Adjusts the brightness levels of Red,
Green, and Blue.

• Advanced Color Temperature Tuning

Used for fine-tuning White Balance from the bright part to the dark part
of the video by different brightness levels. These levels are divided into
11 points according to each signal level (%). You can adjust the intensity
of Red/Green/Blue in the range of 0~100 for the color temperature of
selected point at different brightness level. Selecting Reset returns all
settings in this menu to the factory preset values.

34

• Color Management

The Color Management provides six sets (RGBCMY) of colors to be
adjusted. When you select each color, you can independently adjust its
range and saturation according to your preference.

To make adjustments, press the p/q arrows to highlight an independent
color from among Red (R), Green (G), Blue (B), Cyan (C), Magenta (M), or
Yellow (Y), and press OK. The following menu items are displayed for your
choice.

• Tint: Increase in the range will include
colors consisted of more proportions of
its two adjacent colors. Please refer to

RED

Yellow

GREEN

the illustration for how the colors relate
to each other.
For example, if you select Red and set its
range at 0, only pure red in the projected

Magenta Cyan

Blue

picture will be selected. Increasing its
range will include both the red color
close to yellow and red color close to
magenta.

Advanced Color
Settings
(continued)

• Saturation: Adjusts the values to your
preference. Every adjustment made will
reflect to the image immediately. For
example, if you select Red and set its
value at 0, only the saturation of pure
red will be affected.

• Gain: Adjusts the values to your
preference. The contrast level of the
primary color you select will be affected.
Every adjustment made will reflect to
the image immediately.

If you selected White Balance (W), you can adjust the contrast levels of
Red, Green, and Blue by selecting R Gain, G Gain, and B Gain.

To return all the settings to the factory default values, highlight Reset, and
press OK.

Saturation is the amount of that color in a video picture. Lower settings produce less
saturated colors; a setting of “0” removes that color from the image entirely. If the
saturation is too high, that color will be overpowering and unrealistic.

• Wide Color Gamut

Color Gamut refers to the range of colors that can potentially be displayed
by a device. There are some standards to define difference levels of color
gamuts for display devices, such as CIE 1976, sRGB, Adobe RGB, NTSC,
etc. Select On to enable the color filter module to extend its color gamut to
DCl-P3.

This function is only selectable when HDR10 or HLG is selected. With this
projector, selecting On will automatically apply the most suitable color
gamut to the image source.

35

Advanced Color
Settings
(continued)

• CinemaMaster

• Color Enhancer: Allows you to fine-tune the saturation of colors with
larger flexibility. It modulates complex color algorithms to flawlessly
render saturated colors, fine gradients, intermediate hues and subtle
pigments.

• Flesh Tone: Provides a smart adjustment of hue only for calibrating
people's skin color, not other colors in the image. It prevents
discoloration of skin tones from the light of the projection beam,
portraying every skin tone in its most beautiful shade.

• Pixel Enhancer 4K: It is a super-resolution technology which radically
enhances Full HD content in terms of colors, contrast, and textures.
It's also a Detail Enhancement Technology refining surface details for
true-to-life images that pop off the screen. Users can adjust levels of
sharpness and detail enhancement for optimal viewing.

• Motion Enhancer 4K: To enhance picture smoothness by motion
estimation/motion compensation.

• Local Contrast Enhancer: Divides video content into different "zones"
and dims the dark parts of the screen without affecting the bright
areas. This makes the contrast look great for watching movies,
especially in a dark environment.

• Global Contrast Enhancer: Adjusts frame content of the brightness of
the picture. This makes the contrast look great for watching movies,
especially in a dark environment.

• Dynamic Black

Adjusts frame content of the brightness of the picture to improve the
contrast between video scenes.

• Light Source Mode

Selects a suitable light power from among the provided modes. Refer to

"Extending light source life" on page49.

• Custom Brightness

Adjusts the light power manually. This mode is only available when the
Light Source Mode is set at Custom.

• HDR Brightness

The projector can automatically adjust the brightness levels of your image
according to the input source. You can also manually select a brightness
level to display better picture quality. When the value is higher, the image
becomes brighter; when the value is lower, the image becomes darker.

• Noise Reduction

Reduces electrical image noise caused by different media players.

36

Reset Current
Picture Mode

Returns all of the adjustments you’ve made for the selected Picture Mode
(including the preset mode, User) to the factory preset values.

1. Press OK. The confirmation message is displayed.

2. Use t/u, select Reset, and then press OK. The current picture mode
returns to the factory preset settings.

The following settings will still remain: Picture Mode, User Management.

37

2. Main menu:

Display

Structure

Menu Options

Aspect Ratio Auto / 4:3 / 16:9 / 2.35:1

Auto / Frame Sequential /

3D

3D Mode

3D Sync Invert Disable / Invert

Frame Packing / Top Bottom /
Side by Side / Off

3D Sync Signal
Output

Off / On

HDMI Format Auto / Limited / Full

HDMI-1 Enhanced / Standard

HDMI EDID

HDMI-2 Enhanced / Standard

HDMI Settings

HDMI Device Control Off / On
HDMI Power On/Off Link Off / On
Source Rename HDMI-1 / HDMI-2

Reset Display Reset / Cancel

Function descriptions

Menu Descriptions

There are several options to set the image's aspect ratio depending on your
input signal source.

• Auto

Scales a picture proportionally to fit the
projector's native resolution in its horizontal or
vertical width.

15:9 picture

Aspect Ratio

• 4:3

Scales an image so that it is displayed in the
center of the screen with a 4:3 aspect ratio.

• 16:9

Scales an image so that it is displayed in the
center of the screen with a 16:9 aspect ratio.

• 2.35:1

Scales an image so that it is displayed in the
center of the screen with a 2.35:1 aspect ratio.

38

4:3 picture

16:9 picture

2.35:1 picture

This projector supports playing three-dimensional (3D) content transferred
through your 3D-compatible video devices and contents, such as
PlayStation consoles (with 3D game discs), 3D Blu-ray players (with 3D Blu­ray discs), and so on. After you have connected the 3D video devices to the
projector, wear the BenQ 3D glasses and make sure the power is on to view
3D contents.

When watching 3D contents:

• The image may seem misplaced; however, this is not a product
malfunction.

• Take appropriate breaks when watching 3D contents.

• Stop watching 3D content if you feel fatigue or discomfort.

• Keep a distance from the screen of about three times the effective
height of the screen.

• Children and people with a history of oversensitivity to light, heart
problems, or any other existing medical conditions should be refrained
from watching 3D contents.

3D

3D Sync Signal
Output

• The image may seem reddish, greenish, or bluish without wearing 3D
glasses. However, you will not notice any color bias when watching
3D contents with 3D glasses.

• The 4K source will not be displayed.

• 3D Mode

The default setting is Auto and the projector automatically chooses
an appropriate 3D format when detecting 3D contents. If the projector
cannot recognize the 3D format, you can choose Frame Sequential,
Frame Packing, Top Bottom or Side by Side for it.

When this function is enabled:

• The brightness level of the projected image decreases.

• The Picture Mode cannot be adjusted.

• The 2D Keystone can only be adjusted within limited degrees.

• 3D Sync Invert

When your 3D image is distorted, enable this function to switch between
the image for the left eye and the right eye for more comfortable 3D viewing
experience.

When this function is enabled, the 3D Sync Signal Transmitter needs to be
connected to the 3D SYNC OUT terminal to view 3D movies in IR 3D.

When this function is disabled, 3D glasses can be connected via DLP Link.

39

• HDMI Format

Selects a suitable RGB color range to correct the color accuracy.

• Auto: Automatically selects a suitable color range for the incoming
HDMI signal.

• Limited: Utilizes the Limited range RGB 16-235.

• Full: Utilizes the Full range RGB 0-255.

• HDMI EDID

Switches between Enhanced for HDMI 2.0 EDID and Standard for HDMI

1.4 EDID. Selecting Standard which supports up to 1080p 60Hz may solve
abnormal display issues with some old players.

• HDMI Device Control

When you enable this function and connect an HDMI CEC-compatible
device to your projector with an HDMI cable, turning on the HDMI CEC
compatible device automatically turns on the projector, while turning off
the projector automatically turns off the HDMI CEC compatible device.

HDMI Settings

• HDMI Power On/Off Link

When you connect an HDMI CEC-compatible device to your projector with
an HDMI cable, you can set the behavior of powering on/off between the
device and the projector.

When the connected device is turned on, the

HDMI Power On/Off Link >
On

projector will be activated, too.
When the projector is turned off, the

connected device will be shut down, too.

• Source Rename

Renames the current input source to your desired name.

On the Source Rename page:

1. Press OK to display the on-screen keyboard.

2. Press p/q/t/u to select the desired number/letter, then press OK to
confirm entry.

3. Repeat the step above and when done, press Submit.

4. Press OK and the source name changes.

Reset Display

Returns all the settings on the Display main menu to the factory default
values.

40

3. Main menu:

Structure

Menu Options

Audio

Audio Output
Audio Output Format LPCM / RAW
Reset Audio Reset / Cancel

S/PDIF / Audio Return+

Function descriptions

Menu Descriptions

To enjoy S/PDIF digital sound effect, make sure the SPDIF connector on
the projector is connecting to a compatible audio system.

Audio Output

Audio Output Format

Reset Audio

To enjoy Audio Return+ sound effect, make sure to turn on the eARC/
ARC function from your soundbar as well.

Audio Return+ supports multi-audio outputs including 2.0, 5.1, and 7.1 to
external audio systems like soundbars.

The following audio output formats are provided to achieve the audio
performance you desire: LPCM supports 2 channel audio output, RAW
supports 5.1 channel audio output.

Returns all of the adjustments you’ve done under the Audio menu to the
factory preset values.

41

4. Main menu:

Structure

Menu Options

Installation

Projector Position

Lens Lock Off / On

Lens Control

2D Keystone

Test Pattern Off / On
High Altitude Mode Off / On

Network Settings

Focus & Zoom
Lens Shift

Serial Port Setting

Wired LAN

Port Selection RS232 / LAN

Baud Rate

Status Connect / Disconnect
DHCP Off / On
IP Address 0.0.0.0
Subnet Mask 0.0.0.0
Default Gateway 0.0.0.0
DNS Server 0.0.0.0

Front / Front Ceiling /
Rear / Rear Ceiling

H: -35 — +35
V: -35 — +35

9600 / 19200 / 38400 /
57600 / 115200

Control4 Off / On
MAC Address (Wired)

Network Standby
Settings

Function descriptions

Menu Descriptions

Projector Position

Lens Control

The projector can be installed on a ceiling or behind a screen, or with one
or more mirrors. See "Choosing a location" on page14 for details.

• Lens Lock

When this function is enabled, the Focus & Zoom, and Lens Shift functions
is grayed out to prevent incorrect adjustments.

• Focus & Zoom

Adjust the image clarity and projected image size electrically with the
arrow keys.

Apply

Enable Network
Standby Mode

Auto Disable Network
Standby Mode

Off / On

Never / 20 Min / 1 H / 3 H /

6 H

• Lens Shift

• Adjust the image position of the projector electrically with the arrow
keys.

42

See "Correcting keystone" on page20 for details.

2D Keystone

Test Pattern

High Altitude Mode

This image adjustment might impact latency in Game Mode. We suggest
setting the 2D Keystone values to 0 to enjoy low latency gaming.

Adjusts the image size and focus and
check that the projected image is free from
distortion.

We recommend you to use the High Altitude Mode when your environment
is between 1500 m - 2000 m above sea level, and ambient temperature is
between 0°C to 30°C.

Operation under "High Altitude Mode" may cause a higher decibel
operating noise level because of increased fan speed necessary to
improve overall system cooling and performance.

If you use this projector under other extreme conditions excluding the
above, it may display auto shut-down symptoms, which is designed to
protect your projector from over-heating. In cases like this, you should
switch to High Altitude mode to solve these symptoms. However, this
is not to state that this projector can operate under any and all harsh or
extreme conditions.

Do not use the High Altitude Mode if your altitude is between 0 m to 1500 m and ambient
temperature is between 0°C to 35°C. The projector will be over cooled, if you turn the
mode on under such a condition.

43

• Serial Port Setting

• Port Selection: Selects a port depends on your need.

• Baud Rate: Selects a baud rate that is identical with your computer’s
so that you can connect the projector with a suitable RS-232 cable
and update or download the projector’s firmware. This function is
intended for qualified service personnel.

• Control4

If you wish to use the projector through a home automation system, and
has connected the projector to the network, select On.

• MAC Address (Wired)

Displays the Media Access Control Address.

Network Settings

• Network Standby Settings

This menu provides basic and advanced settings for network control
when the projector is in standby mode.

• Enable Network Standby Mode: Selecting On will keep the projector
at a lower power consumption than it is on while the projector
is available for network control. If selecting Off, the projector
disconnects from network.

• Auto Disable Network Standby Mode: If
Enable Network Standby Mode is set at On, you can decide a time
period in this menu to disable the network standby function when
there is no network activity occurs. Selecting 20 Min/1 H/3 H/6 H
sets the projector to switch to non-network standby status after
that period of time. Selecting Never will always keep the projector
connected for network control.

44

5. Main menu:

Structure

Menu Options

System

Language English /
Background Settings Splash Screen BenQ / Black / Blue

Menu Type Basic / Advanced

Menu Display Time

Menu Settings

Menu Position

ISF (Input Password)

Color Calibration Auto Color Calibration Off / On

Light Source Usage Time

Light Source
Information

Operation Settings

Normal mode
Economic Mode
Custom Mode
Reminder Message Off / On
LED Indicator Off / On

Direct Power On Off / On

Power On/Off Settings

Auto Power Off

5 Sec / 10 Sec / 20 Sec /
30 Sec / Always

Center / Top-Left / Top-Right /
Bottom-Right / Bottom-Left

Disable / 3 Min / 10 Min /
15 Min / 20 Min / 25 Min /
30 Min

简体中文

/

繁體中文

Firmware Upgrade Yes / No
Factory Default Reset / Cancel
Reset System Reset / Cancel

Function descriptions

Menu Descriptions

Language Sets the language for the On-Screen Display (OSD) menus.

• Splash Screen

Background Settings

Allows you to select which logo screen will be displayed during projector
start-up.

45

• Menu Type

Sets the OSD menu type according to your needs.

• Menu Display Time

Sets the length of time the OSD will remain active after your last key
press.

• Menu Position

Sets the On-Screen Display (OSD) menu position.

• ISF

Menu Settings

Light Source
Information

The ISF calibration menu is password protected and only accessible
by authorized ISF calibrators. The ISF (Imaging Science Foundation)
has developed carefully crafted, industry-recognized standards for
optimal video performance and has implemented a training program
for technicians and installers to use these standards to obtain optimal
picture quality from BenQ video display devices. Accordingly, we
recommend that setup and calibration be performed by an ISF certified
installation technician.

For more information, go to www.imagingscience.com or contact the dealer or retailer
from whom you purchased the projector.

This menu page displays the following information:

• Light Source Usage Time

• Light used under Normal mode, Economic Mode and Custom Mode.

• Reminder Message

Sets the reminder messages on or off.

• LED Indicator

You can turn off the LED warning lights. This is to avoid any light
disturbance when viewing images in a dark room.

Operation Settings

• Power On/Off Settings

• Direct Power On: Allows the projector to turn on automatically once
the power is fed through the power cord.

• Auto Power Off: Allows the projector to turn off automatically if
no input signal is detected after a set period of time to prevent
unnecessary waste of light source life.

Firmware Upgrade Upgrades the firmware. Refer to "Upgrades the firmware" on page27.

Returns all settings to the factory preset values.

Factory Default

The following settings will remain: Projector Position, 2D Keystone, High Altitude Mode,
Network Settings, Light Source Information.

Returns all the settings on the System main menu to the factory default
values.

Reset System

The following settings will still remain: Light Source Information.

46

6. Main menu:

Information

Function descriptions

Menu Descriptions

Detected Resolution Shows the native resolution of the input signal.
Source Shows the current signal source.
Picture Mode Shows the selected mode on the Picture menu.
Light Source Mode Shows the used light source mode.

Shows the current 3D mode.

3D Format

3D Format is only available when 3D is enabled.

Color System Shows the input system format.
Dynamic Range Shows the picture dynamic range, e.g. SDR, HDR10, HLG, etc.
Light Source Usage Time Shows the number of hours the light has been used.
Firmware Version Displays the firmware version of your projector.
Service Code Shows the service code of your projector.

47

Maintenance

Care of the projector

Cleaning the lens

Clean the lens whenever you notice dirt or dust on the surface. Be sure to turn off the projector
and let it cool down completely before cleaning the lens.

• Use a canister of compressed air to remove dust.

• If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and
gently wipe the lens surface.

• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile
solvent, such as alcohol, benzene, thinner or insecticide. Using such materials or maintaining
prolonged contact with rubber or vinyl materials may result in damage to the projector surface
and cabinet material.

Please note that it is normal to have some dust on the lens surface. If it needs lens clean, please
never remove any parts of the projector.

Contact your dealer or local customer service center if the projector fails to operate as expected.

Cleaning the projector case

Before you clean the case, turn the projector off using the proper shutdown procedure as
described in "Shutting down the projector" on page28 and unplug the power cord.

• To remove dirt or dust, wipe the case with a soft, lint-free cloth.

• To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent.
Then wipe the case.

Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.

Storing the projector

If you need to store the projector for an extended time, please follow the instructions below:

• Make sure the temperature and humidity of the storage area are within the recommended
range for the projector. Please refer to "Specification" on page53 or consult your dealer
about the range.

• Retract the adjuster feet.

• Remove the battery from the remote control.

• Pack the projector in its original packing or equivalent.

Transporting the projector

It is recommended that you ship the projector with its original packing or equivalent.

48

Light Source Information

Getting to know the light source hour

When the projector is in operation, the duration (in hours) of light source usage is automatically
calculated by the built-in timer. The method of calculating is as follows:

Light Usage Time = (x+y+a) hours, if

Time used in the Normal mode = x hours
Time used in the ECO mode = y hours
Time used in the Custom mode = a hours

For time used in each light source mode shown in OSD menu:

• Time used is accumulated and rounded down to an integer in hours.

• When time used is less than 1 hour, it shows 0 hours.

To obtain the light source information:

Go to Advanced Menu - System > Light Source Information, then press OK. The
Light Source Information page is displayed.

You can also get the light hour information on the Information menu.

Extending light source life

• Setting Light Source Mode

Go to Advanced Menu - Picture > Advanced Color Settings > Light Source Mode and press

to select a suitable light source power from among the provided modes.

t/u

Setting the projector in ECO, or Custom mode extends light life.

Light Source Mode Descriptions

Normal Provides full light brightness.

ECO

Custom Adjusts the light power manually from 50% to 100% in 1% increments.

• Setting Auto Power Off

This function allows the projector to turn off automatically if no input signal is detected after a
set period of time to prevent unnecessary waste of light source life.

To set Auto Power Off, go to Advanced Menu - System > Operation Settings >
Power On/Off Settings > Auto Power Off and press t/u to set the time period.

The light source (LED) can last around 20,000-30,000 hours and no need to be changed during the lifetime
of the projector mostly. When it is needed, light source replacement is not user-serviceable. Please contact
the service center for assistance.

Lowers brightness to extend the light source life and decreases the
fan noise.

49

Indicator

POWER TEMP LIGHT Status & Description

System Information

Stand-by mode

Powering up

Normal operation

Normal power-down cooling

Download

Color wheel start failure

MT9669 shutdown failed

MT9669 and GD32 communication timed out

MT9669 and GD32 communication error

MT9669 and ES858 communication timed out

MT9669 and ES858 communication error

Light Source Information

Light is not lit up

Light source EEPROM initialization failed

Thermal information

Fan 1 error (the actual fan speed is outside the desired speed)

Fan 2 error (the actual fan speed is outside the desired speed)

Fan 3 error (the actual fan speed is outside the desired speed)

Fan 4 error (the actual fan speed is outside the desired speed)

Fan 5 error (the actual fan speed is outside the desired speed)

Temperature 1 error (over limited ambient temperature)

Thermal Sensor 1 open error

Thermal Sensor 1 short error

50

Temperature 2 error (over limited power supply temperature)

Temperature 3 error (over limited DMD temperature)

DMD thermal sensor failed to initialize

Temperature 4 error (over limited color wheel motor axis

temperature)

Thermal Sensor 4 open error

Thermal Sensor 4 short error

Temperature 5 error (over limited LD temperature)

Thermal Sensor 5 open error

Thermal Sensor 5 short error

The temperature of the laser light source 1 does not match

The temperature of the laser light source 2 does not match

: Off

: Orange on : Green On : Red On

: Orange Flashing : Green Flashing : Red Flashing

51

Troubleshooting

The projector does not turn on.

Cause Remedy

There is no power from the power cord.

Plug the power cord into the AC power jack on the
projector, and plug the power cord into the power
outlet. If the power outlet has a switch, make sure
that it is switched on.

Attempting to turn the projector on again
during the cooling process.

No picture

Cause Remedy

The video source is not turned on or
connected correctly.

The projector is not correctly connected
to the input signal device.

The input signal has not been correctly
selected.

Blurred image

Cause Remedy

The projection lens is not correctly
focused.

Wait until the cooling down process has completed.

Turn the video source on and check that the signal
cable is connected correctly.

Check the connection.

Select the correct input signal with the SOURCE key.

Adjust the focus of the lens using the focus ring.

The projector and the screen are not
aligned properly.

Remote control does not work.

Cause Remedy

The batteries are out of power. Replace both of the batteries with new ones.
There is an obstacle between the remote

control and the projector.
You are too far away from the projector. Stand within 8 meters (26 feet) of the projector.

Adjust the projection angle and direction as well as
the height of the projector if necessary.

Remove the obstacle.

52

Specification

Projector specifications

All specifications are subject to change without notice.

Optical

Resolution

3840 x 2160

Display system

1-CHIP DMD

Lens

F = 2.1 to 3.0, f = 16.0 to 25.7 mm

Clear focus range

60" - 200"

Light source

Laser

Electrical

Power supply

AC 100 - 240V, 50 - 60 Hz (Automatic)

Power consumption

460 W (Max); < 0.5 W (Standby)

Mechanical

Weight

10.5 Kg ± 200 g (23.15 ± 0.44 lbs)

Output terminals

Audio signal output

S/PDIF x l

HDMI-1 eARC/ARC

3D Sync Out x l

Control

RS-232 serial control

9 pin x 1

IR receiver x 2

LAN RJ-45 LAN x 1

USB

- USB-1 (Type A 2.0, 5V 2.0A): USB reader

- USB-2 (Type A 2.0, 5V 1.5A): USB reader, USB
charging only for projector power on status, FW
update

- SERVICE (Type B): for system update

Environmental Requirements

Operating temperature

0°C - 40°C at sea level (Normal mode >35°C @Eco

light source power)

Storage temperature

-20°C - 60°C at sea level

Operating/Storage relative humidity

10% - 90% (without condensation)

Operating altitude

0 - 1499 m at 0°C - 35°C (Normal mode >35°C @Eco

light source power)

1500 - 3000 m at 0°C - 30°C (Normal mode> 35°C @

Eco light source power) (with High Altitude Mode on)

Storage altitude

30°C @ 0 - 12,200 m above sea level

Input terminals

Digital

- HDMI-1 (2.1, HDCP 2.2, CEC/ARC/eARC with
multichannel audio output)

- HDMI-2 (2.1, HDCP 2.2)

Repairing

Please visit below website and choose your country to
find your service contact window.
http://www.benq.com/welcome

Transporting

Original packing or equivalent is recommended.

53

Dimensions

Projector dimensions

Unit: mm

54

Timing chart

Supported timing for HDMI (HDCP) input

• PC timings

Refresh

Resolution MODE

Rate

(Hz)

VGA_60 59.940 31.469 25.175 V V

640 x 480

800 x 600

1024 x 768

1280 x 720

1280 x 768

1280 x 800

1280 x 1024

1280 x 960

1360 x 768 1360 x 768_60 60.015 47.712 85.500 V V

1400 x 1050 SXGA+_60 59.978 65.317 121.750 V V
1600 x 1200 UXGA 60.000 75.000 162.000 V

1920 x 1080@60 HZ

1920 x 1200@60 HZ

1920 x 1080@120 HZ 1920 x 1080_120 120.000 135.000 297

3840 x 2160

3840 x 2160

VGA_72 72.809 37.861 31.500
VGA_75 75.000 37.500 31.500
VGA_85 85.008 43.269 36.000

SVGA_60 60.317 37.879 40.000 V V

SVGA_72 72.188 48.077 50.000
SVGA_75 75.000 46.875 49.500

SVGA_85 85.061 53.674 56.250

XGA_60 60.004 48.363 65.000 V V
XGA_70 70.069 56.476 75.000
XGA_75 75.029 60.023 78.750
XGA_85 84.997 68.667 94.500

1280 x 720_60 60 45.000 74.250

1280 x 720_120 120 90.000 148.500 V V

1280 x 768_60

(Reduce Blanking)

1280 x 768_60 59.870 47.776 79.5 V V

WXGA_60 59.810 49.702 83.500 V V
WXGA_75 74.934 62.795 106.500
WXGA_85 84.880 71.554 122.500

SXGA_60 60.020 63.981 108.000
SXGA_75 75.025 79.976 135.000

SXGA_85 85.024 91.146 157.500
1280 x 960_60 60.000 60.000 108 V V
1280 x 960_85 85.002 85.938 148.500

WXGA+_60 59.887 55.935 106.500

1920 x 1080_60

(CEA-861)

1920 x 1200_60

(Reduce Blanking)

3840 x 2160_30
For 4K2K model

3840 x 2160_60
For 4K2K model

60 47.396 68.25 V V

60 67.5 148.5 V

59.95 74.038 154

30 67.5 297

60 135 594

Horizontal

Frequency

(kHz)

Clock

(MHz)

Frame

Sequen-

tial

Top

Bottom

p p

p p

Supported 3D format

Side

by

Side

55

• Video timings

Timing

Resolu-

tion

Horizontal

Frequency

(KHz)

Vertical

Frequency

(Hz)

Dot Clock

Frequency

(MHz)

Frame

Sequen-

tial

576p 720 x 576 31.25 50 27
720/50p 1280 x 720 37.5 50 74.25
720/60p 1280 x 720 45.00 60 74.25 V

1080/24P 1920 x 1080 27 24 74.25 V
1080/25P 1920 x 1080 28.13 25 74.25 V
1080/30P 1920 x 1080 33.75 30 74.25 V

1080/50i 1920 x 1080 28.13 50 74.25

1080/60i 1920 x 1080 33.75 60 74.25
1080/50P 1920 x 1080 56.25 50 148.5
1080/60P 1920 x 1080 67.5 60 148.5 V

1080/120p 1920 x 1080 135 120 297

2160/24P 3840 x 2160 54 24 297
2160/25P 3840 x 2160 56.25 25 297
2160/30P 3840 x 2160 67.5 30 297
2160/50P 3840 x 2160 112.5 50 594
2160/60P 3840 x 2160 135 60 594

Supported 3D format

Frame

Pack-

ing

p p

p p p

p p p

p p p

p p p

p p p

p p p

p p p

Top

Bottom

Side

by

Side

• p: Supports auto-detecting and manually setting 3D format.

• V: Supports manually setting 3D format.

• The timings showing above may not be supported due to EDID file and VGA graphic card limitations. It is
possible that some timings cannot be chosen.

56

RS232 command

RS232 pin assignment

No. Serial No. Serial

1 NC 6 NC
2 RX 7 RTSZ
3 TX 8 CTSZ
4 NC 9 NC
5 GND

Function Type Operation ASCII

Write Power On <CR>*pow=on#<CR>

Write Power Off <CR>*pow=off#<CR>

Read Power Status <CR>*pow=?#<CR>

Power

Picture Mode

Write HDMI1 <CR>*sour=hdmi#<CR>

Write HDMI 2 <CR>*sour=hdmi2#<CR>

Write USB Reader <CR>*sour=usbreader#<CR>

Read Current source <CR>*sour=?#<CR>

Write Bright <CR>*appmod=bright#<CR>

Write Bright Cinema <CR>*appmod=brightcine#<CR>

Write FILMMAKER MODE <CR>*appmod=filmmaker#<CR>

Write Cinema(Rec.709) <CR>*appmod=cine#<CR>

Write User <CR>*appmod=user#<CR>

Write ISF Day <CR>*appmod=isfday#<CR>

Write ISF Night <CR>*appmod=isfnight#<CR>

Write 3D <CR>*appmod=threed#<CR>

Write HDR10 <CR>*appmod=hdr#<CR>

Write HDR10+ <CR>*appmod=hdr+#<CR>

Picture Setting

Write HLG <CR>*appmod=hlg#<CR>

Read Picture Mode <CR>*appmod=?#<CR>

Write Contrast + <CR>*con=+#<CR>

Write Contrast - <CR>*con=-#<CR>

Write Set Contrast value <CR>*con=value#<CR>

Read Contrast value <CR>*con=?#<CR>

Write Brightness + <CR>*bri=+#<CR>

Write Brightness - <CR>*bri=-#<CR>

57

Function Type Operation ASCII

Write Set Brightness value <CR>*bri=value#<CR>

Read Brightness value <CR>*bri=?#<CR>

Write Color + <CR>*color=+#<CR>

Write Color - <CR>*color=-#<CR>

Write Set Color value <CR>*color=value#<CR>

Read Color value <CR>*color=?#<CR>

Write Sharpness + <CR>*sharp=+#<CR>

Write Sharpness - <CR>*sharp=-#<CR>

Write Set Sharpness value <CR>*sharp=value#<CR>

Read Sharpness value <CR>*sharp=?#<CR>

Write Flesh Tone + <CR>*fleshtone=+#<CR>

Write Flesh Tone - <CR>*fleshtone=-#<CR>

Write Set Flesh Tone value <CR>*fleshtone=value#<CR>

Picture Setting
(continued)

Read Flesh Tone value <CR>*fleshtone=?#<CR>

Write Color Temperature-Warm <CR>*ct=warm#<CR>

Write Color Temperature-Normal <CR>*ct=normal#<CR>

Write Color Temperature-Cool <CR>*ct=cool#<CR>

Write

Read Color Temperature Status <CR>*ct=?#<CR>

Write Aspect 4:3 <CR>*asp=4:3#<CR>

Write Aspect 16:9 <CR>*asp=16:9#<CR>

Write Aspect 2.35:1 <CR>*asp=2.35#<CR>

Write Aspect Auto <CR>*asp=AUTO#<CR>

Read Aspect Status <CR>*asp=?#<CR>

Write Vertical Keystone + <CR>*vkeystone=+#<CR>

Write Vertical Keystone - <CR>*vkeystone=-#<CR>

Read Vertical Keystone value <CR>*vkeystone=?#<CR>

Color Temperature-lamp
native

<CR>*ct=native#<CR>

Write Horizontal Keystone + <CR>*hkeystone=+#<CR>

Write Horizontal Keystone - <CR>*hkeystone=-#<CR>

Read Horizontal Keystone value <CR>*hkeystone=?#<CR>

Write

Write Reset all picture settings <CR>*rstallpicsetting#<CR>

Reset current picture
settings

58

<CR>*rstcurpicsetting#<CR>

Function Type Operation ASCII

Operation
Settings

Write

Write

Write

Write

Read Projector Position Status <CR>*pp=?#<CR>

Read Quick auto search status <CR>*QAS=?#<CR>

Write Menu Position - Center <CR>*menuposition=center#<CR>

Write Menu Position - Top-Left <CR>*menuposition=tl#<CR>

Write Menu Position - Top-Right <CR>*menuposition=tr#<CR>

Write

Write

Projector Position-Front
Table

Projector Position-Rear
Table

Projector Position-Rear
Ceiling

Projector Position-Front
Ceiling

Menu Position - Bottom­Right

Menu Position - Bottom­Left

<CR>*pp=FT#<CR>

<CR>*pp=RE#<CR>

<CR>*pp=RC#<CR>

<CR>*pp=FC#<CR>

<CR>*menuposition=br#<CR>

<CR>*menuposition=bl#<CR>

Baud Rate

Read Menu Position Status <CR>*menuposition=?#<CR>

Write Direct Power On-on <CR>*directpower=on#<CR>

Write Direct Power On-off <CR>*directpower=off#<CR>

Read Direct Power On-Status <CR>*directpower=?#<CR>

Write

Write

Read

Write 9600 <CR>*baud=9600#<CR>

Write 19200 <CR>*baud=19200#<CR>

Write 38400 <CR>*baud=38400#<CR>

Write 57600 <CR>*baud=57600#<CR>

Write 115200 <CR>*baud=115200#<CR>

Standby Settings-Network
on

Standby Settings-Network
off

Standby Settings-Network
Status

<CR>*standbynet=on#<CR>

<CR>*standbynet=off#<CR>

<CR>*standbynet=?#<CR>

Lamp Control

Read Current Baud Rate <CR>*baud=?#<CR>

Read Lamp <CR>*ltim=?#<CR>

Write Normal mode <CR>*lampm=lnor#<CR>

Write Eco mode <CR>*lampm=eco#<CR>

Write Dynamic Black <CR>*appmod=dynamic#<CR>

59

Function Type Operation ASCII

Write Custom mode <CR>*lampm=custom#<CR>

Lamp Control
(continued)

Write

Read

Read Lamp Mode Status <CR>*lampm=?#<CR>

Read Model Name <CR>*modelname=?#<CR>

Read System F/W Version <CR>*sysfwversion=?#<CR>

Read Scaler F/W Version <CR>*scalerfwversion=?#<CR >

Read Lan F/W Version <CR>*lanfwversion=?#<CR>

Read MCU F/W Version <CR>*mcufwversion=?#<CR >

Write Blank On <CR>*blank=on#<CR>

Write Blank Off <CR>*blank=off#<CR>

Read Blank Status <CR>*blank=?#<CR>

Write Menu On <CR>*menu=on#<CR>

Write Menu Off <CR>*menu=off#<CR>

Light level for custom
mode

Light level status for
custom mode

<CR>*lampcustom=value#<CR>

<CR>*lampcustom=?#<CR>

Miscellaneous

Read Menu Status <CR>*menu=?#<CR>

Write Up <CR>*up#<CR>

Write Down <CR>*down#<CR>

Write Right <CR>*right#<CR>

Write Left <CR>*left#<CR>

Write Enter <CR>*enter#<CR>

Write Back <CR>*back#<CR>

Write Source Menu On <CR>*sourmenu=on#<CR>

Write Source Menu Off <CR>*sourmenu=off#<CR>

Read Source Menu Status <CR>*sourmenu=?#<CR>

Write 3D Sync Off <CR>*3d=off#<CR>

Write 3D Sync On <CR>*3d=on#<CR>

Write 3D Auto <CR>*3d=auto#<CR>

Write 3D Sync Top Bottom <CR>*3d=tb#<CR>

Write 3D Sync Frame Sequential <CR>*3d=fs#<CR>

Write 3D Frame packing <CR>*3d=fp#<CR>

Write 3D Side by side <CR>*3d=sbs#<CR>

Write 3D inverter disable <CR>*3d=da#<CR>

60

Function Type Operation ASCII

Write 3D mode Off <CR>*3dmode=off#<CR>

Write 3D inverter <CR>*3d=iv#<CR>

Read 3D Sync Status <CR>*3d=?#<CR>

Miscellaneous
(continued)

Read Mac Address <CR>*macaddr=?#<CR>

Write High Altitude mode on <CR>*Highaltitude=on#<CR>

Write High Altitude mode off <CR>*Highaltitude=off#<CR>

Read High Altitude mode status <CR>*Highaltitude=?#<CR>

Write Set BenQ gamma value <CR>*gamma=value#<CR>

Read Gamma value status <CR>*gamma=?#<CR>

Write Set HDR Brightness value <CR>*hdrbri=value#<CR>

Read Get HDR Brightness value <CR>*hdibri=?#<CR>

Write Set Red Gain value <CR>*RGain=value#<CR>

Read Get Red Gain value <CR>*RGain=?#<CR>

Color Calibration
(service only)

Write Set Green Gain value <CR>*GGain=value#<CR>

Read Get Green Gain value <CR>*GGain=?#<CR>

Write Set Blue Gain value <CR>*BGain=value#<CR>

Read Get Blue Gain value <CR>*BGain=?#<CR>

Write Set Red Offset value <CR>*ROffset=value#<CR>

Read Get Red Offset value <CR>*ROffset=?#<CR>

Write Set Green Offset value <CR>*GOffset=value#<CR>

Read Get Green Offset value <CR>*GOffset=?#<CR>

Write Set Blue Offset value <CR>*BOffset=value#<CR>

Read Get Blue Offset value <CR>*BOffset=?#<CR>

Write Primary Color <CR>*primcr=value#<CR>

Read Primary Color Status <CR>*primcr=?#<CR>

Write Set Hue value <CR>*hue=value#<CR>

Read Get Hue value <CR>*hue=?#<CR>

Service
(service only)

Write Set Saturation value <CR>*saturation =value#<CR>

Read Get Saturation value <CR>*saturation =?#<CR>

Write Set Gain value <CR>*gain=value#<CR>

Read Get Gain value <CR>*gain=?#<CR>

Write

Read Error code report <CR>*error=report#<CR>

Service mode enable for
error report

61

<CR>*error=enable#<CR>

Function Type Operation ASCII

Read FAN 1 speed <CR>*fan1=?#<CR>

Read FAN 2 speed <CR>*fan2=?#<CR>

Read FAN 3 speed <CR>*fan3=?#<CR>

Service
(service only)
(continued)

Read FAN 4 speed <CR>*fan4=?#<CR>

Read FAN 5 speed <CR>*fan5=?#<CR>

Read Temperature 1 <CR>*tmp1=?#<CR>

Read Temperature 2 <CR>*tmp2=?#<CR>

Read Temperature 3 <CR>*tmp3=?#<CR>

Read LED indicator <CR>*led=?#<CR>

62