Benq W5700S User Manual

Digital Projector

User Manual

CinePrime Series I W5700 / W5700S / HT5550

V 1.03

Warranty and Copyright information

Limited warranty

BenQ warrants this product against any defects in material and workmanship, under normal usage and storage.

Proof of purchase date will be required with any warranty claim. In the event this product is found to be defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be replacement of any defective parts (labor included). To obtain warranty service, immediately notify the dealer from which you purchased the product of any defects.

Important: The above warranty shall be void if the customer fails to operate the product in accordance with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the projector in a dusty environment. This warranty gives you specific legal rights, and you may have other rights which vary from country to country.

For other information, please visit www.BenQ.com.

Copyright 2021 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes.

*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are copyrights of their respective companies or organizations.

Patents

Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.

2 Warranty and Copyright information

Warranty and Copyright information ................................................................................ 2

Important safety instructions .............................................................................................. 4

Introduction .......................................................................................................................... 7

Shipping contents ....................................................................................................................................... 7

Projector exterior view ............................................................................................................................ 8

Terminals...................................................................................................................................................... 9

Controls and functions............................................................................................................................ 10

Positioning your projector ................................................................................................. 12

Choosing a location ................................................................................................................................. 12

Obtaining a preferred projected image size....................................................................................... 13

Mounting the projector........................................................................................................................... 14

Adjusting the projector position........................................................................................................... 15

Adjusting the projected image............................................................................................................... 16

Connection .......................................................................................................................... 17

Operation ............................................................................................................................ 18

Starting up the projector ........................................................................................................................18

Using the menus ....................................................................................................................................... 20

Securing the projector ............................................................................................................................ 21

Switching input signal ...............................................................................................................................22

Presenting from a Media Reader........................................................................................................... 23

Upgrading firmware ................................................................................................................................. 25

Shutting down the projector ................................................................................................................. 26

Menu operation ................................................................................................................... 27

Menu system ..............................................................................................................................................27

PICTURE menu .....................................................................................................................................29

DISPLAY menu...................................................................................................................................... 34

INSTALLATION menu .....................................................................................................................35

Network Settings menu .....................................................................................................................36

SYSTEM SETUP: BASIC menu .....................................................................................................36

SYSTEM SETUP: ADVANCED menu ........................................................................................ 37

INFORMATION menu ....................................................................................................................... 38

Maintenance ........................................................................................................................ 39

Care of the projector .............................................................................................................................. 39

Lamp information ..................................................................................................................................... 40

Troubleshooting ................................................................................................................. 46

Specifications ...................................................................................................................... 47

Projector specifications ..........................................................................................................................47

Dimensions ................................................................................................................................................ 48

Timing chart............................................................................................................................................... 49

3 Table of Contents

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that you follow the instructions mentioned in this manual and marked on the product.

1. Please read this manual before you operate your projector. Save it for future reference.

2. Do not look straight at the projector lens during operation. The intense light beam may damage your eyes.

3. Refer servicing to qualified service personnel.

6. In some countries, the line voltage is NOT stable. This projector is designed to operate safely within a mains voltage between 100 to 240 volts AC, but could fail if power cuts or surges of ±10 volts occur. In areas where

the mains voltage may fluctuate or cut out, it is recommended that you connect your projector through a power stabilizer, surge protector or uninterruptible power supply (UPS).

7. Do not block the projection lens with any objects when the projector is under operation as this could cause the objects to become heated and deformed or even cause a fire. To temporarily turn off the lamp, press the ECO BLANK button.

4. Always open the lens shutter (if any)

or remove the lens cap (if any) when the projector lamp is on.

5. The lamp becomes extremely hot during operation. Allow the projector to cool for approximately 45 minutes prior to removing the lamp assembly for replacement.

4 Important safety instructions

8. Do not operate lamps beyond the rated lamp life. Excessive operation of lamps beyond the rated life could cause them to break on rare occasions.

9. Never replace the lamp assembly or any electronic components unless the projector is unplugged.

10. Do not place this product on an unstable cart, stand, or table. The product may fall, sustaining serious damage.

12. Do not block the ventilation holes.

- Do not place this projector on a blanket, bedding or any other soft surface.

- Do not cover this projector with a cloth or any other item.

- Do not place inflammables near the projector.

If the ventilation holes are seriously obstructed, overheating inside the projector may result in a fire.

13. Always place the projector on a level, horizontal surface during operation.

- Do not use if tilted at an angle of more than 10 degrees left to right, nor at angle of more than 15 degrees front to back. Using the projector when it is not fully horizontal may cause a malfunction of, or damage to, the lamp.

11. Do not attempt to disassemble this projector. There are dangerous high voltages inside which may cause death if you should come into contact with live parts. The only user serviceable part is the lamp which has its own removable cover.

Under no circumstances should you ever undo or remove any other covers. Refer servicing only to suitably qualified professional service personnel.

14. Do not stand the projector on end vertically. Doing so may cause the projector to fall over, causing injury or resulting in damage to the projector.

5 Important safety instructions

15. Do not step on the projector or place any

3000 m

0 m

(0 feet)

objects upon it. Besides probable physical damage to the projector, doing so may result in accidents and possible injury.

16. When the projector is under operation, you may sense some heated air and odor from its ventilation grill. It is a normal phenomenon and not a product defect.

17. Do not place liquids near or on the projector. Liquids spilled into the projector may cause it to fail. If the projector does become wet, disconnect it from the power supply's power outlet and call BenQ to have the projector serviced.

20. Do not place this projector in any of the following environments.

- Space that is poorly ventilated or confined. Allow at least 50 cm clearance from walls and free flow of air around the projector.

- Locations where temperatures may become excessively high, such as the inside of a car with all windows rolled up.

- Locations where excessive humidity, dust, or cigarette smoke may contaminate optical components, shorten the projector's life span and darken the image.

- Locations near fire alarms

- Locations with an ambient temperature above 40°C / 104°F

- Locations where the altitudes are higher than 3000 m (10000 feet).

18. This product is capable of displaying inverted images for ceiling mount installation.

19. This apparatus must be earthed.

To avoid damaging the DLP chips, never aim a high-power laser beam into the projection lens.

Risk Group 2

1. According to the classification of photobiological safety of lamps and lamp systems, this product is Risk Group 2, IEC 62471-5:2015.

2. Possibly hazardous optical radiation emitted from this product.

3. Do not stare at operating lamp. May be harmful to the eyes.

4. As with any bright source, do not stare into the direct beam.

Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org.

6 Important safety instructions

Introduction

Shipping contents

Carefully unpack and verify that you have all of the items shown below. If any of these items are missing, please contact your place of purchase.

Standard accessories

Projector Remote control with batteries Power cord

Digital Projector

Installation Guide

Installation guide User manual CD Warranty card*

• The supplied accessories will be suitable for your region, and may differ from those illustrated.

• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.

Optional accessories

1. Spare lamp kit

2. Ceiling mount kit

Replacing the remote control batteries

1. Press and slide off the battery cover, as illustrated.

2. Remove the old batteries (if applicable) and install two AAA batteries. Make sure that the positive and negative ends are positioned correctly, as illustrated.

3. Slide the battery cover in until it clicks into place.

• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen, bathroom, sauna, sunroom or in a closed car.

• Replace only with the same or equivalent type recommended by the battery manufacturer.

• Dispose of the used batteries according to the manufacturer's instructions and local environment regulations for your region.

• Never throw the batteries into a fire. There may be danger of an explosion.

• If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the batteries to avoid damage to the remote control from possible battery leakage.

3. BenQ WDP02

4. BenQ 3D glasses

7 Introduction

Projector exterior view

5 6

12 13

1. IR remote sensor

2. Lens shift adjustment knobs

( Left/Right, Up/Down)

8. Adjuster feet

9. Ceiling mount holes

10. Vent (air inlet)

11. Connector panel

3. Lamp cover

4. Zoom ring

5. Focus ring

6. POWER indicator light/TEMPerature warning light/LAMP indicator light See Indicators on page 45.

See Terminals on page 9.

12. AC power jack

13. External control panel See Controls and functions on page 10.

14. Vent (air exhaust)

15. Anti-theft security bar

7. Lens cover

8 Introduction

Te r m i n a l s

1 2 3

5 6 7 8 9

1. RJ-45 LAN input jack (10/100M)

2. SPDIF audio output port

3. IR-IN jack For use with an IR extender cable to ensure better signal reception from the remote control.

4. 12V DC output terminal Triggers external devices such as an electric screen or light control, etc.

5. USB 3.0 Type-A port (MEDIA READER) Connects to a USB flash drive for reading multimedia files. See Presenting from a

Media Reader on page 23.

6. HDMI input port (Version 2.0b)

7. HDMI input port (Version 2.0b)

8. USB Mini-B port (for firmware upgrades)

9. RS-232 control port

10. USB 2.0 Type-A port (MEDIA READER) Connects to a USB flash drive for reading multimedia files. See Presenting from a

Media Reader on page 23.

11. USB 2.0 Type-A port (2.5 A power supply)

12. Audio output port

9 Introduction

Controls and functions

All the key presses described in this document are available on the remote control or projector.

2 2

Projector & Remote control

1. SOURCE

Displays the source selection bar.

2. POWER

Toggles the projector between standby mode and on.

ON/ Off

Toggles the projector between standby mode and on.

3. BACK

Goes back to previous OSD menu, exits and saves menu settings.

4. MODE, PIC MODE

Selects an available picture setup mode when the projector detects a valid signal.

5. Arrow keys ( , , , )

When the On-Screen Display (OSD) menu is activated, these keys are used as directional arrows to select the desired menu items and to make adjustments.

Keystone keys ( / , / )

Display the keystone correction page.

6. OK

Confirms the selected On-Screen Display (OSD) menu item.

7. MENU

Turns on the On-Screen Display (OSD) menu.

8. Keystone correction key

Displays the Keystone correction menu.

9. MOTION ENHANCER

Displays the Motion Enhancer 4K menu.

10. Picture quality adjustment keys (BRIGHT,

COLOR TEMP, GAMMA, CONTRAST, COLOR MANAGE, SHARP, DYNAMIC IRIS)

Display the menus for adjustments of the appropriate picture quality values.

10 Introduction

11. LIGHT

16. 3D

Turns on the remote control backlight for a few seconds. To keep the backlight on, press any other key while the backlight is on. Press the key again to turn the backlight off.

12. TEST PATTERN

Displays the test pattern.

13. DEFAULT

Resets the current function to its default factory setting.

14. HDR

Displays the HDR menu.

15. CINEMAMASTER

Displays the CinemaMaster menu.

See CinemaMaster on page 32.

Remote control effective range

Displays the 3D menu.

17. INVERT

When your 3D image is distorted, enable this function to switch between the image for the left eye and the right eye for more comfortable 3D viewing experience.

18. LIGHT MODE

Selects a suitable lamp power from among the provided modes.

19. ECO BLANK

Used to hide the screen picture.

Do not block the projection lens from projecting as this could cause the blocking object to become heated and deformed or even cause a fire.

The remote control must be held at an angle within 30 degrees perpendicular to the projector's IR remote control sensor(s) to function correctly. The distance between the remote control and the sensor(s) should not exceed 8 meters (~ 26 feet).

Make sure that there are no obstacles between the remote control and the IR sensor(s) on the projector that might obstruct the infra-red beam.

• Operating the projector from the front • Operating the projector from the top

11 Introduction

Positioning your projector

Choosing a location

Before choosing an installation location for your projector, take the following factors into consideration:

• Size and position of your screen

• Electrical outlet location

• Location and distance between the projector and the rest of your equipment

You can install your projector in the following ways.

1. Front

Select this location with the projector placed on the table in front of the screen. This is the most common way to position the projector for quick setup and portability.

3. Front Ceiling

Select this location with the projector suspended upside-down from the ceiling in front of the screen. Purchase the BenQ Projector Ceiling Mount Kit from your dealer to mount your projector on the ceiling.

2. Rear Ceiling

Select this location with the projector suspended upside-down from the ceiling behind the screen. Note that a special rear projection screen and the BenQ Projector Ceiling Mount Kit are required for this installation location.

4. Rear

Select this location with the projector placed on the table behind the screen. Note that a special rear projection screen is required.

After turning on the projector, go to INSTALLATION > Projector Position and press / to select a setting.

12 Positioning your projector

Obtaining a preferred projected image size

Projection distance

Center of lens

Screen

16:9 Screen diagonal

Ver t i c a l o f f s e t

The distance from the projector lens to the screen, the zoom setting, and the video format each factors in the projected image size.

Projection dimensions

• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio

Screen size Distance from screen (mm)

Diagonal

Inch mm

60 1524 747 1328 1800 2348 2896 75

70 1778 872 1550 2100 2739 3378 87

80 2032 996 1771 2400 3130 3861 100

90 2286 1121 1992 2700 3522 4343 112

100 2540 1245 2214 3000 3913 4826 125

110 2794 1370 2435 3300 4304 5309 137

120 3048 1494 2657 3600 4696 5791 149

130 3302 1619 2878 3900 5087 6274 162

140 3556 1743 3099 4200 5478 6757 174

150 3810 1868 3321 4500 5870 7239 187

160 4064 1992 3542 4800 6261 7722 199

170 4318 2117 3763 5100 6652 8204 212

180 4572 2241 3985 5400 7043 8687 224

190 4826 2366 4206 5700 7435 9170 237

200 5080 2491 4428 6000 7826 9652 249

H (mm) W (mm)

Min length

(max.

zoom)

Average

Max length

(min.

zoom)

Vertical offset

(Lowest/Highest lens

position) (mm)

For example, if you are using a 120-inch screen, the recommended projection distance is 4696 mm.

If your measured projection distance is 500 cm, the closest match in the "Distance from screen (mm)" column is 5087 mm. Looking across this row shows that a 130'' (about 3.3 m) screen is required.

All measurements are approximate and may vary from the actual sizes. BenQ recommends that if you intend to permanently install the projector, you should physically test the projection size and distance using the actual projector in situ before you permanently install it, so as to make allowance for this projector's optical characteristics. This will help you determine the exact mounting position so that it best suits your installation location.

13 Positioning your projector

Mounting the projector

Ceiling mount screw: M4 (Max L = 25 mm; Min L = 20 mm)

Unit: mm

If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ projector mounting kit and that you ensure it is securely and safely installed.

If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall down due to an improper attachment through the use of the wrong gauge or length screws.

Before mounting the projector

• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.

• BenQ recommends that you also use a security cable to secure both the base of the mounting bracket and the security bar on the projector. This will perform the secondary role of restraining the projector should its attachment to the mounting bracket become loose.

• Ask your dealer to install the projector for you. Installing the projector on your own may cause it to fall and result in injury.

• Take necessary procedures to prevent the projector from falling off such as during an earthquake.

• The warranty doesn’t cover any product damage caused by mounting the projector with a non-BenQ brand projector mounting kit.

• Consider the surrounding temperature where the projector is ceiling mounted. If a heater is used, the temperature around the ceiling may be higher than expected.

• Read the user manual for the mounting kit about the range of torque. Tightening with torque exceeding the recommended range may cause damage to the projector and subsequently falling off.

• Make sure the power outlet is at an accessible height so that you can easily shut down the projector.

Ceiling mount installation diagram

280

150

14 Positioning your projector

Adjusting the projector position

Ver t ic a l s h i ft

Max. 0.65V

Height of

projected

image

Max. 0.65V

Projection range

Width of projected image

Shift to right

Desk-front projection

Ceiling mount-front projection

Max. 0.65V

Max. 0.28H Max. 0.28H

Shift to left

Height of

projected

image

Shifting the projection lens

The lens shift control provides flexibility for installing your projector. It allows the projector to be positioned off the center of the screen.

The lens shift is expressed as a percentage of the projected image height or width. You can turn the knobs on the projector to shift the projection lens in any direction within the allowable range depending on your desired image position.

To reach the highest or lowest projection position:

1. Turn (Up/Down).

2. When you feel it is reaching the limit, turn

3. Repeat the step above until the suitable

position is found.

• Lens shift adjustment will not result in a degraded picture quality.

• Please stop turning the adjustment knob when you hear a clicking sound indicating that the knob has reached its limit. Over-turning the knob may cause damage.

to the left or right and turn again.

15 Positioning your projector

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