Benq W500 User Manual
W500 LCD Projector
Home Entertainment Series
User Manual
Welcome
English
Table of conte n t s
Important safety instructions ............................................................................. 5
Introduction ........................................................................................................ 8
Projector features .......................................................................................8
Shipping contents ......................................................................................9
Standard accessories ................................................................................................... 9
Optional accessories .................................................................................................... 9
Projector exterior view ..............................................................................10
Front and upper side .................................................................................................. 10
Rear side ......................................................................................................................10
Under side ................................................................................................................... 10
Controls and functions ..............................................................................11
Projector ......................................................................................................................11
Remote control ........................................................................................................... 12
Replacing the remote control batteries ...................................................................... 13
Remote control effective range .................................................................................. 13
Positioning your projector .................................................................................14
Choosing a location ...................................................................................14
Obtaining a preferred projected picture size ............................................15
How to determine the position of the projector for a given screen size .................. 15
How to determine the recommended screen size for a given distance .................... 15
Installation for a 16:9 ratio screen .............................................................................. 16
Installation for a 4:3 ratio screen ................................................................................ 17
Shifting the projection lens ........................................................................18
Connection .......................................................................................................... 19
Connecting a computer .............................................................................19
Connecting Video source devices .............................................................20
Connecting a HDMI device ....................................................................................... 20
Connecting a Component-Video source device ....................................................... 21
Connecting an S-video or a composite Video source device ................................... 22
Using the projector ............................................................................................. 23
Start up .......................................................................................................23
Utilizing the password function ................................................................24
Setting a password ...................................................................................................... 24
If you forget the password .......................................................................................... 24
Entering the password recall procedure .................................................................... 24
Changing the password .............................................................................................. 25
Disabling the password function ............................................................................... 25
Switching input signal ...............................................................................25
Activating automatic source search ........................................................................... 25
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Table of contents
Speeding up the process of source search ..................................................................26
Adjusting the projected image ..................................................................26
Adjusting the projection angle .................................................................................... 26
Fine-tuning the image size and clarity .......................................................................26
Correcting two-dimensional keystone .......................................................................26
Correcting pincushion and barrel distortion ............................................................. 27
Optimizing the image ................................................................................ 28
1. Selecting a picture mode .........................................................................................28
2. Adjusting picture quality .........................................................................................29
3. Selecting the aspect ratio .........................................................................................29
Advanced picture quality controls ............................................................30
Setting black level ........................................................................................................30
Adjusting picture clarity .............................................................................................. 31
Selecting a color temperature .....................................................................................31
Setting a preferred color temperature ........................................................................31
Color management ......................................................................................................32
Activating the blue filter .............................................................................................. 32
Operating in a high altitude environment ...............................................33
Searching for details on the projected image ...........................................33
Creating your own startup screen ............................................................. 33
Personalizing the projector menu display ................................................ 34
Turning the power off ...............................................................................34
English
Menus .................................................................................................................. 35
On Screen Display (OSD) structure .........................................................35
Using the menus ........................................................................................36
Picture--Basic menu .................................................................................. 37
Picture--Advanced menu .......................................................................... 38
Display menu .............................................................................................38
System Setup menu ...................................................................................39
Advanced Setup menu ............................................................................... 40
Information menu ..................................................................................... 41
Maintenance ....................................................................................................... 42
Care of the projector ................................................................................. 42
Cleaning the lens .........................................................................................................42
Storing the projector ...................................................................................................42
Transporting the projector .........................................................................................42
Cleaning and replacing the dust filter ........................................................................42
Lamp Information ..................................................................................... 44
Calculation of lamp hour ............................................................................................44
Replacing the lamp ......................................................................................................45
Temperature information ...........................................................................................47
Table of contents
3
English
Indicators .....................................................................................................................47
Troubleshooting .................................................................................................. 49
Specifications ....................................................................................................... 50
Projector specifications ..............................................................................50
Optical ......................................................................................................................... 50
Electrical ...................................................................................................................... 50
Terminals ..................................................................................................................... 50
General characteristics ................................................................................................ 50
Dimensions ................................................................................................50
Timing chart ...............................................................................................51
Warranty and Copyright information ............................................................... 53
Copyright ....................................................................................................53
Disclaimer ...................................................................................................53
Warranty .....................................................................................................53
Regulation statements ......................................................................................... 54
FCC statement ............................................................................................54
EEC statement ............................................................................................54
MIC statement ...........................................................................................54
WEEE directive ..........................................................................................54
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Table of contents
Important safety instructions
Your BenQ projector is designed and tested to meet the latest standards for safety of information technology
equipment. However, to ensure safe use of this product, it is important that you follow the instructions
mentioned in this manual and marked on the product.
Safety instructions
1. Please read this user manual before you operate your
projector. Keep this manual in a safe place for future
reference.
2. Always place the projector on a level, horizontal
surface during operation.
- Do not place the projector on an unstable cart, stand,
or table as it may fall and be damaged;
4. Do not place the projector in any of the
following environments:
- space that is poorly ventilated or confined.
Allow at least 50 cm clearance from walls
and free flow of air around the projector;
- locations where temperatures may become
excessively high, such as the inside of a car
with all windows closed;
- locations where excessive humidity, dust, or
cigarette smoke may contaminate optical
components, shortening the projector’s
lifespan and darkening the screen;
English
- Do not place inflammables near the projector;
- Do not use if tilted at an angle of more than 10 degrees
left to right, nor at angle of more than 15 degrees front
to back.
3. When you think service or repair is required, take the
projector only to a suitably qualified technician.
- locations near fire alarms;
- locations with an ambient temperature
above 40°C / 104°F;
- locations where altitude is higher than 3050
metres / 10000 feet above sea level.
10000
feet
Important safety instructions
5
English
Safety instructions (continued)
5. Do not block the ventilation holes whilst the
projector is on (even in standby mode):
- Do not cover the projector with any item;
- Do not place the projector on a blanket, bedding
or any other soft surface.
6. In areas where the mains power supply voltage
may fluctuate by ±10 volts, it is recommended
that you connect your projector through a power
stabilizer, surge protector or uninterruptible
power supply (UPS) as appropriate to your
situation.
9. Do not look straight into the projector lens during
operation. It may harm your sight.
10. Do not operate the projector lamp beyond the
rated lamp life. Excessive operation of lamps
beyond the rated life could cause a lamp to break
on rare occasions.
7. Do not step on the projector or place any objects
upon it.
8. Do not place liquids near or on the projector.
Liquids spilled into the projector will void your
warranty. If the projector does become wet,
disconnect it from the power point and call BenQ
to have the projector repaired.
11. The lamp becomes extremely hot during
operation. Allow the projector to cool for
approximately 45 minutes prior to removing the
lamp assembly for replacement.
6
Important safety instructions
Safety instructions (continued)
12. Never attempt to replace the lamp assembly until
the projector has cooled down and is unplugged
from the power supply.
13. Do not attempt to disassemble this projector.
There are dangerous high voltages inside which
may cause death if you should come into contact
with live parts. The only user serviceable parts are
the lamp and air filters which have their own
removable covers or access panels. See page 42.
Under no circumstances should you ever undo or
remove any other covers. Refer servicing only to
suitably qualified professional service personnel.
14. Do not store the projector on end vertically.
Doing so may cause the projector to fall over,
causing injury or resulting in damage.
English
15. This projector is capable of displaying inverted
images for ceiling mount installation. Use only
BenQ’s Ceiling Mounting Kit for mounting.
Ceiling mounting the projector
We want you to have a pleasant experience using
your BenQ projector, so we need to bring this
safety matter to your attention to prevent possible
damage to person and property.
If you intend to mount your projector on the
ceiling, we strongly recommend that you use a
proper fitting BenQ projector ceiling mount kit
and that you ensure it is securely and safely
installed.
If you use a non-BenQ brand projector ceiling
mount kit, there is a safety risk that the projector
may fall from the ceiling due to an improper
attachment through the use of the wrong gauge or
length screws.
You can purchase a BenQ projector ceiling mount
kit from the place you purchased your BenQ
projector. BenQ recommends that you also
purchase a separate Kensington lock compatible
security cable and attach it securely to both the
Kensington lock slot on the projector and the base
of the ceiling mount bracket. This will perform the
secondary role of restraining the projector should
its attachment to the mounting bracket become
loose.
Important safety instructions
7
English
Introduction
Projector features
The projector integrates high-performance optical engine projection and a user-friendly design to deliver high
reliability and ease of use.
The projector offers the following features.
• Three-panel LCD system to deliver superior brightness, color saturation and color depth
• HQV (Hollywood Quality Video) scaler functionality to provide excellent picture quality
employing contrast and clarity enhancement, noise reduction and motion optimization
• Intuitive control over the lens shift lever to provide flexibility in setting-up your projector
• Unique cooling system design to prevent unnecessary fan noise, rated at less than 32dB in
Economic mode
• Selectable password protected function
• High quality manual zoom lens
• Two-way digital keystone correction, pincushion and barrel corrections to correct distorted images
• Ultra-high brightness projection lamp
• Multi-language On-Screen Display (OSD) menus
• Switchable normal and Economic modes to reduce the power consumption
• Powerful AV function to provide high quality video image
• Dynamic iris system to achieve a high contrast ratio of 5000:1
• Component HDTV compatibility
• A wide variety of inputs for connection to your video and PC equipment
• The apparent brightness of the projected image will vary depending on the ambient lighting conditions,
selected input source contrast/brightness settings, and is directly proportional to projection distance.
• The lamp brightness will decline over time and may vary within the lamp manufacturers specifications.
This is normal and expected behavior.
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Introduction
Shipping contents
The projector is shipped with the cables required for connection to a video and PC equipment. Some of the
items may not be available depending on your region of purchase. Please check with your place of purchase.
Standard accessories
Some of the accessories may vary from region to region, and may differ from those illustrated.
English
Projector Remote control and two
AAA batteries
Quick start guide User manual CD Warranty card Safety manual
Power cable Component Video cable
User manual
Optional accessories
1. HDMI Cable
2. Spare lamp kit
3. Ceiling mount kit
Introduction
9
English
Projector exterior view
Front and upper side
1
2
2
3
4
5
Rear side
See "Connection" on page 19 for connection details.
1. External control panel (See page 11 for details)
2. Vent (heated air exhaust)
3. Focus and Zoom adjustment
4. Front IR sensor
6
5. Projection lens
6. Inlet (cool air intake)
7
7. Len shift lever
8. Lens cap
8
11
12
10
9
9. Front Adjuster foot
10. AC power cord inlet
11. Rear IR sensor
12. RS-232C port
13. USB socket
14. HDMI port
15. RGB socket
16. Component Video inputs (RCA)
Support Y/P
B/PR or Y/CB/CR video signal
Under side
9
13
14
15
16
17. Composite Video input (RCA)
18. S-Video input (mini 4-pin DIN)
19. 12VDC output terminal
Used to trigger external devices such as an electric screen
or lighting controls, etc. Consult your dealer for how to
connect to these devices.
Note that the total maximum current must not
exceed 0.5 A.
20. Inlet (cool air intake)
21. Kensington anti-theft lock slot
22. Ceiling mounting bracket screw holes
23. Dust filter grill
24. Lamp cover
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17 18
22
23
19
20
21
10
22
Introduction
24
Controls and functions
Projector
1
2
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1. Focus ring
Adjusts the focus of the projected image. See "Fine-
tuning the image size and clarity" on page 26 for
details.
2. Zoom ring
Adjusts the size of the image. See "Fine-tuning the
image size and clarity" on page 26 for details.
3. POWER
Turns the projector on or off. See pages 23, 34 and
47 for details.
4. POWER indicator light
Lights up or flashes when the projector is
operating. See "Temperature information" on
page 47 for details.
5. MENU
Toggles the On-Screen Display (OSD) menu on
and off. See "Using the menus" on page 36 for
details.
6. Keystone /Arrows buttons (eLeft, cUp, fRight,
dDown)
Manually corrects distorted images resulting from
an angled projection. See "Correcting two-
dimensional keystone" on page 26 for details.
When the On-Screen Display (OSD) menu is
activated, the buttons are used as directional
arrows to select the desired menu items and to
make adjustments. See "Using the menus" on
page 36 for details.
4
5
6
3
7
8
7. MODE
Sequentially selects a predefined picture setting
available for each input. See "1. Selecting a picture
mode" on page 28 for details.
8. ENTER
Enacts the selected On-Screen Display (OSD) menu
item. See "Using the menus" on page 36 for details.
9. TEMPerature warning light
Lights up or flashes if the projector’s temperature
becomes too high. See "Temperature information"
on page 47 for details.
10. LAMP indicator light
Lights up or flashes when the projector lamp has
developed a problem. See "Temperature
information" on page 47 for details.
11. EXIT
Exits and saves any changes made using the OnScreen Display (OSD) menu. See "Using the menus"
on page 36 for details.
12. SOURCE
Sequentially selects the input signal D-SUB, HDMI,
Video, S-Video, COMP1 or COMP2. See "Switching
input signal" on page 25 for details.
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10
6
11
6
12
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Introduction
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Remote control
1
2
3
5
7
9
11
1. POWER
Turns the projector on or off. See pages 23, 34 and 47 for details.
2. Source buttons (COMP1, COMP2, VIDEO, HDMI, D-SUB, S-VIDEO)
Selects an input source for display. See "Switching input signal" on page 25
for details.
3. Aspect buttons (ANA (Anamorphic), 4:3, LB (Letterbox), WIDE, REAL)
Selects the display aspect ratio. See "3. Selecting the aspect ratio" on page 29
4
for details.
4. MODE
6
Selects one of the picture modes (Cinema, Dynamic, Standard, Photo, User
1, User 2, User 3). See "1. Selecting a picture mode" on page 28 for details.
5. MEMORY (1, 2, and 3)
8
Selects User 1, 2 or 3 picture mode. See "1. Selecting a picture mode" on
page 28 for details.
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6. DEFAULT
Restores the default settings for current picture mode. See "1. Selecting a
picture mode" on page 28 for details.
7. Arrows buttons (eLeft, cUp, fRight, dDown)
Moves the current On-Screen Display (OSD) menu selection in the direction
of the arrow being pressed. See "Using the menus" on page 36 for details.
8. ENTER
Enacts the selected On-Screen Display (OSD) menu item. See "Using the
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menus" on page 36 for details.
9. MENU
Toggles the On-Screen Display (OSD) menu on and off. See "Using the
menus" on page 36 for details.
10. EXIT
Exits and saves any changes made using the On-Screen Display (OSD) menu. See "Using the menus" on
page 36 for details.
11. Picture quality adjustment buttons
See "Picture--Basic menu" on page 37 for details.
12. LIGHT
Turns on the remote control backlight for about 10 seconds. Pressing any other button while the backlight
is on keeps the backlight on for a further 10 seconds. Press the Light button again to turn the backlight off.
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Introduction
Replacing the remote control batteries
1. To open the battery cover, turn the
remote control over to view its back,
push on the finger grip on the cover
and slide it down in the direction of
the arrow as illustrated. The cover will
slide off.
2. Remove any existing batteries (if
necessary) and install two new AAA batteries observing the battery polarities as indicated in the base of the
battery compartment. Positive (+) goes to positive and negative(-) goes to negative.
3. Refit the cover by aligning it with the case and sliding it back up into position. Stop when it clicks into place.
• Do not mix old batteries with new ones, or mix different types of batteries.
• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the
kitchen, bathroom, sauna, sunroom, or in a closed car.
• Dispose of used batteries according to the battery manufacturer’s instructions and local environment
regulations for your region.
• If the remote control will not be used for an extended period of time, remove the batteries to avoid
damage to the control from possible battery leakage.
Remote control effective range
Infra-Red (IR) remote control sensors are located on the front and the back of the projector. The remote
control must be held at an angle within 45 degrees perpendicular to the projector's IR remote control sensors to
function correctly. The distance between the remote control and the sensors should not exceed 8 meters.
Make sure that there are no obstacles between the remote control and the IR sensors on the projector that
might obstruct the infra-red beam.
• Operating the projector from the front • Operating the projector from the rear
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5
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2
2
.
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A
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2
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Introduction
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Positioning your projector
Choosing a location
Your projector is designed to be installed in one of four possible installation locations:
1. Floor in front of screen;
2. Ceiling in front of screen;
3. Floor at rear of screen; or
4. Ceiling at rear of screen.
Your room layout or personal preference will dictate which installation location you select. Take into
consideration the size and position of your screen, the location of a suitable power outlet, as well as the location
and distance between the projector and the rest of your equipment.
1. Floor front:
Select this location with the projector placed near the
floor in front of the screen. This is the most common
way to position the projector for quick setup and
portability.
2. Ceiling front:
Select this location with the projector suspended from
the ceiling in front of the screen.
Purchase the BenQ Projector Ceiling Mounting Kit from
your dealer to mount your projector on the ceiling.
Set Ceiling Front in the System Setup > Projector
Position menu after you turn the projector on.
3. Floor rear:
Select this location with the projector placed near the
floor behind the screen.
Note that a special rear projection screen is required.
Set Floor Rear in the System Setup > Projector Position
menu after you turn the projector on.
4. Ceiling rear:
Select this location with the projector suspended from
the ceiling behind the screen.
Note that a special rear projection screen and the BenQ
Projector Ceiling Mounting Kit are required for this
installation location.
Set Ceiling Rear in the System Setup > Projector
Position menu after you turn the projector on.
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Positioning your projector
Obtaining a preferred projected picture size
The distance from the projector lens to the screen, the zoom setting, and the video format each factors in the
projected image size. BenQ has provided separate tables of dimensions for both 16:9 and 4:3 screen ratios to
assist you in determining the ideal location for your projector.
The projector should always be placed horizontally level (like flat on a table), and positioned directly
perpendicular (90° right-angle square) to the horizontal center of the screen. This prevents image distortion
caused by angled projections (or projecting onto angled surfaces).
If the projector is mounted on a ceiling, it must be mounted upside-down so that it projects at a slightly
downward angle.
This projector is equipped with a movable lens. See "Shifting the projection lens" on page 18 for details.
BenQ has provided tables of 16:9-aspect-ratio and 4:3-aspect-ratio screen sizes to assist you in determining the
ideal location for your projector. The vertical offset heights in the dimension tables on page 16 and 17 are
measured when the lens is shifted fully up or down. You can see from the diagrams on page 16 and 17, that this
type of projection causes the bottom edge of the projected image to be vertically offset from the horizontal
plane of the projector. When ceiling mounted, this refers to the top edge of the projected image.
There are two dimensions to consider, the perpendicular horizontal distance from the center of the screen
(projection distance), and the vertical offset height of the projector from the horizontal edge of the screen
(offset).
If the projector is positioned further away from the screen, the projected image size increases, and the vertical
offset also increases proportionately.
When determining the position of the screen and projector, you will need to account for both the projected
image size and the vertical offset dimension, which are directly proportional to the projection distance.
How to determine the position of the projector for a given screen size
1. Determine the aspect ratio of your screen, 16:9 or 4:3?
2. Refer to the table and find the closest match to your screen size in the left columns labelled "Screen
Dimensions". Using this value, look across this row to the right to find the corresponding average distance
from screen value in the column labelled "Average". This is the projection distance.
For example, if you are using a 120-inch, 4:3-aspect-ratio screen, please refer to "4:3 (standard) ratio screen
dimension table". The average projection distance is 5332 mm.
If you place the projector in a different position (to that recommended), you will have to tilt it down or up to
center the image on the screen. In these situations, some image distortion will occur. Use the Keystone function
to correct the distortion. See "Adjusting the projected image" on page 26 for details.
English
How to determine the recommended screen size for a given distance
This method can be used for situations where you have purchased this projector and would like to know what
screen size will fit in your room.
The maximum screen size is limited by the physical space available in your room.
1. Determine the aspect ratio of your screen, 16:9 or 4:3?
2. Measure the distance between the projector and where you want to position the screen. This is the projection
distance.
3. Refer to the table and find the closest match to your measurement in the average distance from screen
column labelled "Average". Check that your measured distance is between the min and max distances listed
on either side of the average distance value.
4. Using this value, look across that row to the left to find the corresponding screen diagonal listed in that row.
That is the projected image size of the projector at that projection distance.
For example, if you have a 16:9-aspect-ratio screen and your measured projection distance was 4.5m
(4500mm), please refer to "16:9 (widescreen) ratio screen dimension table". The closest match in the "Average"
Positioning your projector
15
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column is 4356 mm. Looking across this row shows that a 3048 mm (30.48 m) screen is required. If you can only
obtain imperial sized screens, the screen size is 10' (120") diagonally.
Installation for a 16:9 ratio screen
Ceiling Installation
Diagonal
Offset
Projection Distance
Height
Ceiling
Center of the lens
Screen
Floor Installation
Diagonal
Screen
Center of the lens
Height
Offset
Projection Distance
16:9 (widescreen) ratio screen dimension table
Screen Dimensions Distance from Screen in mm Vertical Offset in
mm
Diagonal Width Height Min
Feet Inches mm mm mm
distance
(with max.
Average
zoom)
3.3 40 1016 886 498 1320 1452 1584 50 -548
4.2 50 1270 1107 623 1650 1815 1980 62 -685
5.0 60 1524 1328 747 1980 2178 2376 75 -822
5.8 70 1778 1550 872 2310 2541 2772 87 -959
6.7 80 2032 1771 996 2640 2904 3168 100 -1096
7.5 90 2286 1992 1121 2970 3267 3564 112 -1233
8.3 100 2540 2214 1245 3300 3630 3960 125 -1370
9.2 110 2794 2435 1370 3630 3993 4356 137 -1507
10.0 120 3048 2657 1494 3960 4356 4752 149 -1644
10.8 130 3302 2878 1619 4290 4719 5148 162 -1781
11.7 140 3556 3099 1743 4620 5082 5544 174 -1918
12.5 150 3810 3321 1868 4950 5445 5940 187 -2055
13.3 160 4064 3542 1992 5280 5808 6336 199 -2192
14.2 170 4318 3763 2117 5610 6171 6732 212 -2329
15.0 180 4572 3985 2241 5940 6534 7128 224 -2466
15.8 190 4826 4206 2366 6270 6897 7524 237 -2603
16.7 200 5080 4428 2491 6600 7260 7920 249 -2740
20.8 250 1016 5535 3113 8250 9075 9900 311 -3424
Max
distance
(with min.
zoom)
Highest
lens
position
Floor
Lowest
lens
position
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Positioning your projector
Installation for a 4:3 ratio screen
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Ceiling Installation
Diagonal
Image Height
Ceiling
Projection Distance
Offset
Center of the lens
Screen
Floor Installation
Diagonal
Image Height
Offset
Screen
Center of the lens
Projection Distance
Floor
4:3 (standard) ratio screen dimension table
Screen Dimensions Distance from Scr een in mm Vertical Offset in
mm
Diagonal Width Height Min
Feet Inches mm mm mm
distance
(with max.
Average
zoom)
3.3 40 1016 813 610 1615 1777 1939 61 -671
4.2 50 1270 1016 762 2019 2222 2424 76 -838
5.0 60 1524 1219 914 2423 2666 2909 91 -1006
5.8 70 1778 1422 1067 2827 3110 3394 107 -1173
6.7 80 2032 1626 1219 3230 3554 3878 122 -1341
7.5 90 2286 1829 1372 3634 3999 4363 137 -1509
8.3 100 2540 2032 1524 4038 4443 4848 152 -1676
9.2 110 2794 2235 1676 4442 4887 5333 168 -1844
10.0 120 3048 2438 1829 4846 5332 5818 183 -2012
10.8 130 3302 2642 1981 5249 5776 6302 198 -2179
11.7 140 3556 2845 2134 5653 6220 6787 213 -2347
12.5 150 3810 3048 2286 6057 6665 7272 229 -2515
13.3 160 4064 3251 2438 6461 7109 7757 244 -2682
14.2 170 4318 3454 2591 6865 7553 8242 259 -2850
15.0 180 4572 3658 2743 7268 7997 8726 274 -3018
15.8 190 4826 3861 2896 7672 8442 9211 290 -3185
16.7 200 5080 4064 3048 8076 8886 9696 305 -3353
There is 3% tolerance among these numbers in the above two tables due to optical component
variations. BenQ recommends that if you intend to permanently install the projector, you should
physically test the projection size and distance using the actual projector in situ before you permanently
install it, so as to make allowance for this projector's optical characteristics. This will help you determine
the exact mounting position so that it best suits your installation location.
Max
distance
(with min.
zoom)
Highest
lens
position
Lowest
lens
position
Positioning your projector
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